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Buleje, Miguel. "The Impact of Enterprise Resource Planning Systems on Small and Medium Enterprises." NSUWorks, 2014. http://nsuworks.nova.edu/gscis_etd/108.
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Enterprise resource planning (ERP) systems are considered the price of entry in today's business environment, and the number of small and medium-sized enterprises (SME) retiring legacy systems in favor of ERP systems is increasing exponentially.
However, there is a lack of knowledge and awareness of ERP systems and their potential benefit and effect on performance, and overall value to SMEs. While ERP adoption costs and potential benefits are high, it is not apparent whether the end result will translate into higher productivity for SMEs.
The goal of this study is to evaluate the benefits that accrue to a firm on adoption of an ERP system. In the context of SME, a production function approach is used to assess benefits over short and long term. In addition to the production function approach, a variety of related methods such as those based on stock market valuation and Tobin's Q are examined.
Data were collected using the well-known CRSP datasets for SMEs. Analysis of data suggests that ERP implementation has no effect on firm's performance as measured by profit margins, Tobin's Q ratio and Labor productivity. In fact, ERP investments do not yield noticeable improvements on the performance measures even four years after implementation. Weaknesses in data suggest that the conclusion may be seen as tentative. The results of this research study, added value to the academic knowledge base by helping to understand the effects ERPs have on SMEs overall performance.
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Madapusi, Arunkumar P. White Richard E. "Post-implementation evaluation of enterprise resource planning (ERP) systems." [Denton, Tex.] : University of North Texas, 2008. http://digital.library.unt.edu/permalink/meta-dc-6081.
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Madapusi, ArunKumar. "Post-Implementation Evaluation of Enterprise Resource Planning (ERP) Systems." Thesis, University of North Texas, 2008. https://digital.library.unt.edu/ark:/67531/metadc6081/.
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The purposes of this dissertation were to define enterprise resource planning (ERP) systems, assess the varying performance benefits flowing from different ERP system implementation statuses, and investigate the impact of critical success factors (CSFs) on the ERP system deployment process. A conceptual model was developed and a survey instrument constructed to gather data for testing the hypothesized model relationships. Data were collected through a cross-sectional field study of Indian production firms considered pioneers in understanding and implementing ERP systems. The sample data were drawn from a target population of 900 firms belonging to the Confederation of Indian Industry (CII). The production firms in the CII member directory represent a well-balanced mix of firms of different sizes, production processes, and industries. The conceptual model was tested using factor analysis, multiple linear regression analysis and univariate Anova. The results indicate that the contributions of different ERP system modules vary with different measures of changes in performance and that a holistic ERP system contributes to performance changes. The results further indicate that the contributions of CSFs vary with different measures of changes in performance and that CSFs and the holistic ERP system influences the success achieved from deployments. Also, firms that emphasize CSFs throughout the ERP implementation process achieve greater performance benefits as compared to those that focus on CSFs during the initial ERP system deployment. Overall, the results of the study support the relationships hypothesized in the conceptual model.
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Chan, Eric Wai Leung, and eric_wl_chan@yahoo com hk. "Knowledge Management (KM) Using Enterprise Resource Planning (ERP) System." RMIT University. Property, Construction and Project Management, 2009. http://adt.lib.rmit.edu.au/adt/public/adt-VIT20091021.121704.
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The construction industry has long been criticized as being not advance enough to use information communication technology (ICT) and slow to adopt knowledge management (KM). This research demonstrates how using an effective and efficient ICT systems can improve KM, and that an enterprise resource planning (ERP) system can be one tools to help improve KM. An ERP system is also a powerful tool to help integrate business processes which has particular use in the construction industry. The principle objective of this research was to explore the drivers and inhibiters that determined successful adoption and use of an ERP system at its actual implementation stage. Secondly, it aimed to identify successful factors of a partnering strategy and its integration into the ERP system. The third objective was to investigate the appropriate leadership style that influenced the ERP system and the partnering strategy, and to identify the impact of culture on the leadership style. The research was conducted within the context of a Hong Kong construction organization. This research makes a contribution in two spheres: PM and the construction industry. The first implication for PM theory is to illustrate how knowledge has been efficiently managed within a construction organization by using ICT/ERP.
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Restemis, Andreas, and Lovelyn Okpor. "ENTERPRISE RESOURCE PLANNING SYSTEMS, BUSINESS PERFORMANCE AND USERS COMPLAINTS." Thesis, Högskolan i Gävle, Avdelningen för ekonomi, 2013. http://urn.kb.se/resolve?urn=urn:nbn:se:hig:diva-15245.
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Introduction: Enterprise recourse planning (ERP) is a system that combines software, hardwareand people to manage information The aim of this study is to investigate ERP systems effect onbusiness performance (advertised vs. realized benefits) and user’s complaints. It also aims toidentify the most important issue a company faces after implementing an ERP system and if thisstops potential benefits from happening. This will be viewed from a user’s perspective. Approach/Methodology: This research includes qualitative and quantitative primary data withsecondary data to answer the research questions posed. It is based on a number of semistructuredinterviews of people well versed in ERP systems presented in case study form.Alongside, it also utilizes a series of questionnaires presented in tabular form. The data wasanalyzed and linked with theory to provide answers and test assumptions. Findings: ERP systems provide their advertised benefits to a large extent. The most importantorganizational issue after implementing an ERP system is resistance to change and this issueaffects the benefits realization of the system. Finally, user’s complaints about ERP systems arevaried and include the speed of the system, support in error situations and general complexity. Conclusions: Even though it provides many benefits in business performance, an ERP system,selection and implementation in a company is a critical step. The whole process is complicated,resource consuming, takes a long time and can encounter problems. Mistakes in theimplementation cost a company more resources to fix after they happen. In this case preventionis better than cure and the best medicine.Implications and Value of research: ERP system implementation and use should bemethodically planned from the beginning to get maximum benefits realization. This is especiallyimportant in effectively managing change in an organization. In this issue, top level managersshould be aware and committed to. Suggestion for future studies: A possible research that could correlate user complaintcategories already established with age group of respondents under a global perspective.
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Chiawah, Tambei. "Relationship Between Enterprise Resource Planning System and Organizational Productivity in Local Government." ScholarWorks, 2019. https://scholarworks.waldenu.edu/dissertations/6409.
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Organizations experience challenges despite efforts to increase productivity through implementing large-scale enterprise systems. Leaders of local government institutions do not understand how to achieve expected and desired benefits from the implementation of enterprise resource planning (ERP) systems. Lack of alignment between social and technical elements in ERP implementation depresses organizational productivity. The purpose of this quantitative correlational study was to examine whether social and technical elements increase use and productivity in ERP implementation. The research questions addressed the relationship between ERP and organizational efficiency, cross-functional communication, information sharing, ease of ERP use, and ERP usefulness. Sociotechnical systems theory provided the theoretical basis for the study. Data were collected from online surveys completed by 61 ERP users and analyzed using Wilcoxon matched pairs statistics and Spearman's correlation coefficient. Findings indicated a positive significant relationship between ERP and information sharing, a positive significant relationship between ERP system quality and ease of ERP use, and a positive significant relationship between ERP system quality and organizational productivity. Findings may be used by local government leaders, technology managers, and chief information officers to ensure ERP sustainability and increase productivity.
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Schmelich, Volker, and Rainer Alt. "Functional Analysis of Open Source ERP Systems – An Exploratory Analysis." Universitätsbibliothek Leipzig, 2012. http://nbn-resolving.de/urn:nbn:de:bsz:15-qucosa-81833.
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Während Open Source-Software wie etwa Linux, der Apace Webserver oder die OpenOffice-Suite eine grosse Verbreitung erfahren haben, sind Open Source-Lösungen zur Unterstützung betrieblicher Aufgaben weniger bekannt. Dieser Bericht unternimmt ausgehend von den funktionalen Anforderungen der Auftragsabwicklung eines Industrieunternehmens einen Vergleich bestehender Lösungen und diskutiert die Einsatzmöglichkeiten aus heutiger Sicht.
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Wickramasinghe, Jayantha. "The value relevance of enterprise resource planning information /." Gold Coast, Qld. : Bond University, 2007. http://epublications.bond.edu.au/theses/wickramasinghe.
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Thesis (Ph. D.)--Bond University, 2007."Submitted in total fulfillment of the requirements of the degree of Doctor of Philosophy." Includes bibliographical references (leaves 145-159). Also available via the World Wide web.
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Greaves, Ian. "An Investigation of Enterprise Resource Planning (ERP) and Supporting Technologies." NSUWorks, 2011. http://nsuworks.nova.edu/gscis_etd/168.
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Today's workforce demands the ability to multi-task. Enterprise Resource Planning (ERP) aids businesses by attempting to integrate all departments and functions across a company to create a single software program that runs off one database. An investigation of ERP and supporting technologies was conducted to determine if organizations utilized the full potential of the systems they installed. The researcher investigated companies that have installed ERP systems, and with the use of an online survey, determined the extent to which the companies utilized the full potential of the systems. The study was also conducted to learn the best practices that can be used in ERP system implementation, system maintenance, system expansion, and related activities to recommend to individuals and organizations that can benefit from the research.
A link to an online questionnaire was sent to ERP end-users and implementers via email. This mode of distribution was the most efficient because survey participants were able to access the questionnaire in real time and the researcher was also able to retrieve the responses instantaneously. The responses were retrieved and recorded in an Excel database and pivot tables were used to analyze the data. The data collected from 18 different types of businesses revealed 8 major software packages, over 80% of the organizations sponsored end-user training, and the impetus for implementing ERP focused on three unanimous reasons: reduced cost, increased productivity, and increased efficiency.
While the responses were fewer than anticipated, the results supported the researcher's hypothesis that ERP systems are typically not fully utilized to their full potential. The researcher noted that 60% to 70% of the ERP systems installed were underutilized. This was determined by calculating the percentage of ERP modules utilized in a single system versus the total available modules that can be fully utilized. Additionally, the research literature supported the hypothesis that the underutilization of an ERP system compromises its anticipated benefits and does not support the null hypothesis that there are no significant relationships among technologies (project management, business process re-engineering, and customer relationship management) used to develop and support the utilization of ERP systems.
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Payne, Lacy. "Implementation of a New Enterprise Resource Planning System." TopSCHOLAR®, 2014. http://digitalcommons.wku.edu/theses/1401.
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The objective of this thesis was to upgrade an Enterprise Resource planning system that was outdated into a new age Enterprise resource planning system based centered on a scheduling algorithm. This was a key change that needed to be made to transform the company from old thinking to new. Primarily the testing of this implementation was done through mapping of processes, followed by trial and error, and finally improving and sustaining the processes it took to use the system correctly. The mapping of the processes was completed by the Process Manager as well as the Lead, Supervisor, or Manager of the area being revamped. When processes were originally mapped for the flow of the implementation, the chart was five pages. After implementation, the same processes streamlined using the new Enterprise resource planning system is now only two pages. After all implementations were complete, more than $150,000 in salaries was saved, as well as many unnecessary and tedious job functions. While continuous improvement must follow, the original objective of this thesis was met with great success.
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Basit, Syed Abdul, and Omar Malik. "Planning and Analysis of Knowledge Intensive Enterprise Resource Planning Systems." Thesis, Blekinge Tekniska Högskola, Avdelningen för för interaktion och systemdesign, 2008. http://urn.kb.se/resolve?urn=urn:nbn:se:bth-4327.
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ERP software and applications have become basic requirement of almost every organization in order to compete with each other and in time constraint. In order to develop an efficient application, project planning and analysis play very important role in better understanding of the problem domain and to provide a risk free solution. There are many different approaches which software developers used to develop the systems. These traditional approaches have some drawbacks and constraints. Either these are ad-hoc basis or have some fixed patterns and rules. We discussed all these techniques and suggest that planning and analysis of ERP application during its development can be done by applying more appropriate knowledge engineering commonKADS model. CommonKADS is a structured approach, It comprises of different model suites. Thesis presents that by using commonKADS model for project planning and analysis, real problem domain and efficient solution can be identified. Also domain process is identified. Tasks related to each process in the domain are identified. Knowledge assets related to each task are identified. These features help in defining real knowledge specification. In this way, ERP applications can be made knowledge based. ERP systems were introduced to solve different organizational problems and provide integrated structure. Although ERP packages offer advantages to enterprises, they have not achieved many of their anticipated benefits. Autonomous and heterogeneous applications co-exist in companies with ERP systems and integration problem having not been addressed. This thesis seeks to make some suggestions to this area by studying and analyzing ERP problems, through mapping commonKADS methodology in a case study. Thesis in start, presents an overview about ERP applications, Knowledge Engineering and commonKADS methodology. In the end, thesis presents our contribution a case study ―online courses Registration Portal for BTH which shows that planning and analysis of ERP applications by using commonKADS methodology helps in reaching knowledge based and more accurate solutions.Syed Abdul Basit basitbth@gmail.com, Omar Malik omar_m20@hotmail.com.
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Urwin, Gerry. "Learning from complex information systems implementation : case studies in ERP projects." Thesis, Henley Business School, 2002. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.268860.
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Adade-Boafo, Arrogah. "Successful Strategies for Implementing an Enterprise Resource Planning System." ScholarWorks, 2018. https://scholarworks.waldenu.edu/dissertations/5817.
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The enterprise resource planning (ERP) implementation success rate is as low as 30%. Researchers have shown that ERP system implementation could cause both system and organization failures, affecting operations and stakeholders, alike. The technology-organization-environment conceptual framework was used to ground this qualitative single-case study. The purpose of the study was to explore strategies that a manufacturing firm in Ghana used to implement ERP systems successfully. The population of this case study comprised 5 stakeholders from a manufacturing firm in Ghana who had success in implementing an ERP system. Data were collected using face-to-face semistructured interviews and review of various corporate documents. Data analysis consisted of reviewing interview transcripts, compiling and organizing the data using an open-coding system, grouping the data into themes, and interpreting the meaning of the themes and data. Triangulation was used to strengthen the validity of the case study design. The primary themes that emerged from data analysis included critical strategies that organizational leaders can use to implement ERP systems successfully in Ghana-based manufacturing firms. Significant findings were that leaders who engage in ERP implementation should focus on managing human and technological infrastructure resources, seeking the support of top management, and designing and executing comprehensive change management plans. Implications for positive social change include the potential to increase funding for local schools, after-school youth programs, and philanthropic donations based on increased organizational profits generated from successful ERP leader implementation strategies.
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Cunha, Artur Manuel Barros da. "Factores de sucesso com a adopção de sistemas ERP - Enterprise Resource Planning." Master's thesis, Instituto Superior de Economia e Gestão, 2005. http://hdl.handle.net/10400.5/18796.
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Mestrado em GestãoExistem, actualmente, disponíveis no mercado um conjunto de produtos informáticos que se apresentam como uma solução global para a área de gestão das organizações, vulgarmente conhecidos como Enterprise Resourse Planning (ERP). Este tipo de produtos pretende ser igualmente adaptável a diferentes tipos de empresas, quer ao nível da dimensão, quer do sector de actividade, quer ainda ao nível do tipo de produção. Pelos benefícios que potencialmente apresentam - possibilidade de integrar os dados e processos dos diversos departamentos, a permanente actualização da base tecnológica, entre outros - os ERP têm tido, em geral, uma grande aceitação no mercado, e representam para as organizações que os adoptam um esforço de investimento de um montante muito significativo. Este trabalho é um estudo das características dos sistemas ERP, dos seus processos de adopção e implementação, dos seus benefícios e impactos nas organizações e dos factores que podem ser considerados críticos para o sucesso das suas implementações. Foi realizado com base numa pesquisa bibliográfica, procurando sistematizar os conhecimentos existentes, a qual foi seguida de uma investigação empírica, com a finalidade de observar o fenómeno na realidade empresarial.
Nowadays there are in the IS market, a set of information technology products that present themsdves us a global solution for organisational management, known as Enterprise Resourn Planning Systems (ERP). These products aim to be adaptable to different types of organisations, independent of size or sector. Due to the potential benefits provided - the possibility of integration of data and processes from various departments; permanent technological modemisation; etc. -ERP generally has considerable acceptance in the market, although representing a great investment effort for the organisation This thesis is a study about ERP systems characteristics; its adoption and implomentation process; its benefits and impacts in the organisations; and of the factors that could be considered criticai to successful implementation. This thesis was based on hterature review, trying to summarize existing knowledge, followed by empiric investigation with the aim of observing the phenomenon in the business environment.
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Hedenstrand, Alex. "The Intelligent Enterprise Resource Planning System from a Business Perspective." Thesis, Karlstads universitet, Handelshögskolan (from 2013), 2020. http://urn.kb.se/resolve?urn=urn:nbn:se:kau:diva-78993.
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Businesses are faced with an ever-changing environment of technology, one of these recurring changes is in the field of Enterprise resource planning (ERP) systems. Technologies such as business intelligence (BI), machine learning (ML) and internet of things (IoT), which are driving forces in shaping the next generation of ERP systems. These improved ERP systems can better support a company compared to a traditional ERP system. This thesis has examined what constitutes an intelligent-ERP and what possibilities it presents from a business perspective. To answer this question, a qualitative study approach was chosen by conducting interviews with professionals within the BI and ERP systems field. The interviews were structured in a loose fashioned way, aiming for a holistic perspective of the I-ERP systems phenomenon. This bachelor thesis transpired to show that I-ERP systems do improve business performance for companies that exhibit the needs. However, there occurred differences in the perception of the definition of how I-ERP systems should be defined between the participants and the literature.
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Swart, Daniel. "Enterprise resource planning (ERP) : a study of the key benefits and challenges of implementing ERP systems." Thesis, Stellenbosch : Stellenbosch University, 2006. http://hdl.handle.net/10019.1/19807.
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Thesis (MBA) -- Stellenbosch University, 2006.ENGLISH ABSTRACT: The main objective with this study was to analyse and evaluate the strategies employed by South African Breweries in the implementation of ERP systems with specific reference to the Strategic Enterprise Management (SEM) model. The study would have further identified the key success factors of implementing ERP systems and state the reasons for ERP system implementation failure. The combination of intense global compeution and powerful new information technologies has led to a rush toward ERP systems and intensified efforts to re-engineer organisational processes. Although most ERP systems are justified on the basis that they integrate disparate organisational systems or standardise organisational processes on best practice, most businesses find that the costs and risks are significantly more than benefits during the early stages following implementation of an ERP system. Some businesses have however been able to transform their supply chain processes as result of ERP implementation. Businesses must overcome daunting challenges fn order to generate value from ERP systems. ERP systems typically consist of modules, each with functionality relating to organisational functions, such as production, finance, human resources and logistics. Development and sales of ERP systems rapidly increased between 1992 and 1999 when most large corporations, which could typically make use of these systems, installed these systems. The market has recently slowed down and ERP software developers now face strong competition and are challenged to find new ways to differentiate products from those of competitors. New information systems have been developed to complement and even replace ERP systems such as Advanced Planning Systems (APS) and Supply Chain Management systems (SCM). The successful implementation of ERP systems are largely dependant on the way that a company approaches, considers and implements ERP systems. It is important to note that ERP systems implementations are not just another IT project or project implementation, but has a human element attached to the implementation process that is centric to the success of the implementation process. The study concluded that the top contributor for a successful ERP implementation is getting the employees and all persons in the process involved, on board and motivated by the process of implementation. Other important factors are a strong commitment from upper management as an implementation involves significant alterations to existing business practices, issues related to reengineering the business processes and integrating the other business applications to the ERP backbone. Upper and middle management plays a key role in managing the change that ERP brings into an organisation. It must be noted that once implemented, an ERP system is difficult and expensive to undo. In addition organisations may have to implement custom applications in addition to the ERP software as no single ERP solution can satisfy all the business needs. It is apparent that most ERP implementation successes are attributable to excellent planning, employee involvement and effective communication. Thus it is imlXlrtant for an organisation to have the above as top priorities in ERP implementation. Successful ERP implementation will be greatly enhanced if the employees are properly involved in the process and are given the necessary recognition and respect they deserve. Without dedicated employees to implement and apply the system, the organisation will be wasting its resources and capital on a system that will never be fully utilised. Although an ERP implementation effort can be completed by consultants, problems will arise if the proper employees are not available to sUPlXlrt the project. The trained employees who grow with the system and make the system expand and evolve with the company, will be true assets of the company and more than worth the investment.
AFRIKAANSE OPSOMMING: Die doelwit van die studie was om die strategie toegepas deur Suid Afrikaanse Brouery tydens implementering van Ondememing Hulpbron Beplanning (OHS) stelsels te analiseer en evalueer met 'n spesiale fokus op die Strategiese Ondememing Bestuur (SOB) model. Die studie identifiseer ook die sleutel sukses faktore vir die implementering van aHS stelsels en bespreek die redes vir onsuksesvolle aHB stelsel impJementering. Die kombinasie van intense globale kompetisie en kragtige nuwe inligtingstelsels het aanleiding gegee tot 'n toename in aHB stelsels en het gelei tot hemude fokus op proses herstrukturering. Nieteenstaande die feit dat meeste aHB stelsels geregverdig kan word op grand van hulle integrasie van losstaande organisasie stelsels of standaardisasie van organisasie prosesse en beste praktyke, vind die meeste besighede dat die koste en risiko tydens die eerste fases na implementering betekenisvol meer is as die voordele. Sommige besighede was egter in staat om hulle verskaffingsketting prosesse te transformeer deur die implementering van aHB stelsels. Besighede moet egter oorweldigende uitdagings oorkom om waarde te genereer met aHB stelsels. aHB stelsels betaan tipies un verskeie modules, met elkeen funksionaliteite wat betrekking het op die besigheids funksies soos produksie, finansies, menslike hupbronne en logistiek. Die ontwikketing en verkope van aHB stelsels het drasUes toegeneem sedert 1992 tot 1999 toe meeste groot besighede wat kon gebruik maak van die stelsels, dit implementeer het. Die mark het onlangs afgeneem en aHB sagteware ontwikkelaars word nou gekonfronteer met strawwe kompetisie en moet nuwe maniere vind om hulle prod uk te onderskei van die kompetisie. Nuwe inligting stelsels is ontwikkel wat bestaande aHB stelsels komplimenteer en selts vervang soos byvoorbeeld Gevorderde Beplanning Stelsels (GBS) en Verskaffingketting Bestuur stelsels (VKB). Die suksesvolle implementering van aHB stelsels is grootHks afhanklik van die wyse waarop 'n besigheid OHB stelsels benader, oorweeg en implementeer. Dit is belangrik om in gedagte te hou dat OHB stelsel impfementering nie net nog 'n IT projek of projek implememtering is nie, maar dat daar 'n menslike element in die implementering proses betrokke is wat 'n kernfaktor in die sukses van die implementering is. Die studie het tot die slotsom gekom dat die hoof bydraende faktor tot suksesvolle implementering van OHB stelsels is om wer1<.nemers en aile relevante persone Ie betrek en te motiveer met die implementerings proses. Ander belangrike faktore sluit in onderneming van senior bestuur aangesien implementering bekenisvolle veranderinge aan bestaande praktyke behels asook die herontwerp van besigheids prosesse en integrasie van ander besigheids toepassings. Middel en senior bestuur het 'n integrale rol in die bestuur van verandering wat OHB stelsels in die firma teweeg bring. Dit is belangrik om kennis te neem dat OHB stelsels na implementering moeilik en teen hoe koste ongedaan gemaak kan word. Besighede mag selfs nodig he om addisionele toepassings te implementeer aangesien geen OHB sagteware stelsels aan aile besigheidsbehoeftes kan voldoen nie. Dit is duidelik dat die meeste OHB implementering suksesse toegeskryf kan word aan uitstekende beplanning, werknemer betrokkenheid en effektiewe kommunikasie. Dit is dus noodsaaklik vir die firma om begenoemde as die hoogste prioiriteite vir die implementering van OHB stelsels na te volg. Suksesvolle OHB stelsel implementering word grootliks bevorder indien die werknemers deeglik betrokke is in die proses, asook die nodige erkenning en respek ontvang. S~nder toegewyde werknemers om die stelsel Ie implementeer en toe te pas sal die organisasie hulpbronne en kapitaal vermors op 'n stelsel wat nooil ten volle benut sal word nie. AJhoewel OHB implementering gekomplimenteer kan word deur konsultante sal daar probleme ontstaan indien die toepaslike werknemers nie beskikbaar is om die projek te ondersteun nie. Die opgeleide werknemer wat saam met die stelsel groei en wat die stelsel help uitbrei en ontwikkel saam met die organisasie is 'n ware aanwins vir die firma en meer as die belegging werd
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Miller, Jennifer. "Strategies for U.S. City Government Enterprise Resource Planning System Implementation Success." ScholarWorks, 2017. https://scholarworks.waldenu.edu/dissertations/3356.
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Strategies for enterprise resource planning (ERP) system implementation success have been a focus of scholars since the 1990s. Researchers have demonstrated that ERP system implementation could cause both system failures and organization failures, affecting both operations and stakeholders. The theory of constraints was the conceptual framework for this single qualitative case study that explored ERP system critical success factors (CSFs) and strategies U.S. city governments use to successfully implement ERP systems. One city government in New Mexico with a successful ERP system served as the case study's population. Data were collected from semistructured interviews and relevant documents and then open coded and thematically analyzed. Triangulation was employed to increase the trustworthiness of interpretations. The primary themes that emerged from the analysis of this single case study revealed the importance of the city government adequately resourcing and staffing the organization, providing top management support, continuously communicating to clarify motivations for implementations, gaining concurrence, and maintaining a change management asset. Other city government end-users, managers, leaders, and vendors could benefit from results of this study by identifying and addressing the relevant principal CSFs, and then developing and deploying strategies for the implementation, control, and remediation phases to increase ERP systems' utility. City governments seeking to implement ERPs could effect social change by demonstrating fiscal stewardship of resources, adding fiscally efficient and efficacious operations directly supporting constituents, and increasing public confidence.
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Juell-Skielse, Gustaf. "ERP adoption in small and medium sized enterprises." Licentiate thesis, Stockholm, 2006. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-3982.
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Schmelich, Volker, and Rainer Alt. "Functional Analysis of Open Source ERP Systems – An Exploratory Analysis." Universität Leipzig, 2008. https://ul.qucosa.de/id/qucosa%3A11328.
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Während Open Source-Software wie etwa Linux, der Apace Webserver oder die OpenOffice-Suite eine grosse Verbreitung erfahren haben, sind Open Source-Lösungen zur Unterstützung betrieblicher Aufgaben weniger bekannt. Dieser Bericht unternimmt ausgehend von den funktionalen Anforderungen der Auftragsabwicklung eines Industrieunternehmens einen Vergleich bestehender Lösungen und diskutiert die Einsatzmöglichkeiten aus heutiger Sicht.:1 Introduction
2 Research Methodology
3 Functional Analysis of OS-ERP
3.1 Setting: A Manufacturing Company
3.2 Order Processing as Scenario for Comparison
3.3 Results of Comparison
3.4 Discussion of Results
4 Conclusions
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Itzhaik, Yehoshua. "Success factors of selective information technology outsourcing in enterprise resource planning projects in Israel." Thesis, Anglia Ruskin University, 2012. http://arro.anglia.ac.uk/276332/.
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IT Outsourcing (contracting-out of Information Technology services) has become a pivotal economic trend in recent decades. This study traces the interlacing of IT Outsourcing with Enterprise Resource Planning (ERP) software systems. Little research has considered the reciprocal relations between these two phenomena. This was the gap in knowledge addressed by the research. More specifically, the research investigated: why organisations turn to IT Outsourcing providers to implement and maintain ERP systems and what are the success factors for selective IT Outsourcing within ERP projects in Israel. Field research was conducted in organisations during 2006-2008, employing IT Outsourcing for ERP systems in two stages: Stage One used qualitative data-collection tools: five semi-structured interviews and fifteen open-ended questionnaires. Inductive content and thematic analysis conducted on data from these tools produced themes that formed the basis for a closed-ended questionnaire used in the next stage. Stage Two employed seventy two closed-ended questionnaires. Quantitative data from this questionnaire underwent deductive statistical analysis to test and confirm findings from Stage One. Results indicated that significant differences between ERP package-based centralised cross-organisational systems and the out-dated self-developed legacy IT systems produced different organisational requirements for IT Outsourcing services. Respondents thought it essential to employ IT Outsourcing for ERP projects, noting different motivations for this strategy. Respondents identified four success factor groups for IT Outsourcing in ERP projects, grading the factors according to relative importance. Management commitment and support was the most important success factor group. The research showed that organisations that implement ERP systems regard it as essential to employ the IT Outsourcing services since they provide experienced updated experts. Organisations stress that they need these services to ensure effective, operable systems, understanding that initially there is little cost reduction. Management commitment, wise choice of vendors and intelligent contracting can establish successful vendor-organisation collaboration. Contribution to knowledge is made by offering a better understanding of the unique phenomenon of IT Outsourcing within ERP projects in Israel, motivations to use and success factors
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Gencel, Orhan. "A Study On Enterprise Resource Planning Systems And Embedding Them Into The Company Processes." Master's thesis, METU, 2003. http://etd.lib.metu.edu.tr/upload/12604915/index.pdf.
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In this thesis, implementations of Enterprise Resource Planning Systems are studied with a broader view. Pre-implementation preparations and post-implementation developments play key roles in the success of the ERP utilization of the companies. To find out how the success can be achieved, various concepts in ERP implementation are analyzed. Using analogies with the basic software development models, common application methodologies are studied. The study is completed
with the analysis of an interesting and challenging ERP implementation experience, focusing on the important decision points.
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Ribbenhed, Niklas, and Andreas Gidlund. "Tailoring of ERP systems : Influencing factors on the choice of adjustments." Thesis, Jönköping University, JIBS, Business Informatics, 2006. http://urn.kb.se/resolve?urn=urn:nbn:se:hj:diva-457.
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Purpose and research questions
The purpose of this thesis is to investigate influencing factors on the choice of tailoring of ERP systems during implementation. The research questions to answer are what types of adjustments can be made to the system to make it fit with the organisation, together with what factors influence the choice of these adjustments and how?
Research methodology
To fulfil the purpose and answer the research questions the study has been carried out in line with the hermeneutic circle. This has been done in three sequences. A pre-understanding of the phenomenon has been obtained by a literature study in the first sequence. In the second sequence interviews with IFS AB and Systeam AB have been carried out, analysed together with the pre-understanding and a model has been created. During the last sequence Sogeti Sverige AB has been interviewed to verify the model.
Research findings
The different ways of tailoring an ERP system are configuration, bolt-ons, extended report-ing, screen masks, workflow programming, user exits, ERP programming, interface development, new software package and package code modification. Tailoring types 1-8 and 10 were found in the literature while new software package was found in the empirical study.
The factors influencing the choice of tailoring are coming from three domains: the customer, the consultant and the system. The factors from the customer are attitude towards customisation, costs, knowledge, process design, time and user needs. Attitude towards customisation, customisation possibility and knowledge are coming from the consultant domain. Complexity, external software, functionality and maintenance are finally coming from the system domain. All factors were derived from the literature except knowledge in the customer domain, which was found during the empirical study.
Some factors influence the choice of specific tailoring types, while others influence the choice between light and heavy tailoring types. There are also factors that do not directly influence the choice of tailoring. Instead they act as prerequisites for the tailoring types. This leads to the conclusion that the influencing factors can not be seen in isolation; it is the combined influence from all of them that decides the choice of tailoring types.
Syfte och forskningsfrågor
Syftet med den här uppsatsen är att undersöka influerande faktorer på valet av anpassning av ERP-system under implementering. Forskningsfrågorna att besvara är vilken typ av anpassningar som kan göras av systemet för att det ska passa med organisationen, tillsam-mans med vilka faktorer som influerar valet av dessa anpassningar och hur?
Metod
För att uppfylla syftet och besvara forskningsfrågorna har studien utförts i linje med den hermeneutiska cirkeln. Detta har gjorts i tre sekvenser. En förförståelse har erhållits genom en litteraturstudie i den första sekvensen. I den andra sekvensen har intervjuer med IFS AB och Systeam AB genomförts, analyserats tillsammans med förförståelsen och en modell har skapats. Under den sista sekvensen har Sogeti Sverige AB intervjuats för att verifiera modellen.
Forskningsresultat
De olika sätten att anpassa ett ERP-system är configuration, bolt-ons, extended reporting, screen masks, workflow programming, user exits, ERP programming, interface develop-ment, new software package och package code modification. Anpassningstyperna 1-8 och 10 påträffades i litteraturen medan new software package hittades i den empiriska studien.
Faktorerna som influerar valet av anpassning kommer från tre domäner: kunden, konsulten och systemet. Faktorerna från kunden är attitude towards customisation, costs, knowledge, process design, time och user needs. Attitude towards customisation, customisation possi-bility och knowledge kommer från konsultdomänen. Complexity, external software, functionality och maintenance kommer slutligen från systemdomänen. Alla faktorer är härledda från litteraturen, förutom knowledge från kunskapsdomänen kund som påträffades under empiristudien.
Några faktorer influerar valet av specifika anpassningstyper, medan andra influerar valet mellan lätta och tunga anpassningstyper. Det finns också faktorer som inte direkt influerar valet av anpassning. De är istället förutsättningar för anpassningstyperna. Detta leder till slutsatsen att anpassningstyperna inte kan ses isolerade; det är den kombinerade influensen från alla faktorer som bestämmer vilka anpassningstyper som kommer att väljas.
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Scholtz, Brenda. "A framework for the adoption of enterprise resource planning (ERP) systems in higher education." Thesis, Nelson Mandela Metropolitan University, 2011. http://hdl.handle.net/10948/d1015961.
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Information Communication Technology (ICT) practitioners and Enterprise Resource Planning (ERP) specialists are highly sought after globally and in South Africa. In order to address this need for ERP specialists, several studies propose that ERP systems should be adopted in the Information Systems (IS) curricula in higher education institutions (HEIs) for instructional purposes. Whilst many HEIs in the United States, Australia and Europe have successfully adopted ERP systems into their curricula, less than 30% of South African HEIs have followed this trend. The adoption of ERP systems is a challenging process as such systems are resource-intensive, costly, complex, and have a steep learning curve. Educators are faced with resource problems and a dearth of options relating to the adoption process. In addition it is critical that the skills and knowledge competencies attained in these courses are industry-relevant. Several education frameworks have been recommended to assist educators with the process of adopting an ERP system in the curriculum, but these frameworks are not comprehensive since they do not consider all the factors relating to the adoption of an ERP system. In addition existing frameworks are not based on industry-relevant competencies but rather on educational objectives. This has resulted in a difference between the competencies required by organisations and those produced by higher education. Whilst there are several research studies on ERP education, empirical studies on frameworks supporting the adoption of ERP systems in HEIs for instructional purposes are limited, particularly on the impact of these frameworks on educational outcomes. The impact of the usability of the ERP system on educational outcomes has also not been fully explored. A survey of ERP consulting organisations in South Africa confirmed that these organisations struggle to obtain ERP specialists with the appropriate competencies. The survey results also contributed to a standardised, comprehensive, set of industry-relevant ERP competencies. The competency set forms part of a comprehensive Competency Framework for ERP System Adoption in IS Higher Education (ERPEd), which can assist educators with the decisions relating to the adoption of an ERP system into the IS curriculum. It includes all the categories of competencies relevant to industry and maps these onto a recommended ERP system adoption approach, an ERP learning tool, as well as the appropriate level of adoption. The application of the ERPEd framework to a case study, the Management Information Systems (MIS) course at the Nelson Mandela Metropolitan University (NMMU), resulted in the adoption of the SYSPRO medium-sized ERP system into the MIS course with the hands-on approach. The empirical results of the evaluation of the case study revealed that the hands-on use of a medium-sized ERP system, SYSPRO, can successfully contribute to the attainment of educational outcomes. These outcomes were mapped to the three core competencies addressed by the MIS course, which were ERP Theory and Concepts, ERP Transactions and Business Process Management (BPM). The educational outcomes evaluated were the measures of performance, self-efficacy and usability. Self-efficacy included satisfaction with the adoption approach. The results were positive in terms of all the metrics of performance, and all three competency categories had positive post-intervention self-efficacy ratings. In terms of growth in self-efficacy from pre-intervention to post-intervention, BPM was the only competency category that did not show a significant growth, however the satisfaction data indicated that students found that the use of SYSPRO improved their competencies in business process understanding. Usability was evaluated in terms of navigation, presentation and learnability. Learnability was the only usability measure in the neutral range, with the other measures falling in the positive range. This confirms related studies reporting that ERP systems are not designed for learning. Overall the students enjoyed the practical application of the theory by using SYSPRO. Several positive and negative features of the user interface were provided which can be used in the design of improved ERP systems for instructional purposes. The results of this investigation can assist in narrowing the gap between industry requirements and IS education programmes. The ERP competency set provides a standardised list of skills and knowledge which is the starting point for any skills improvement program. The ERPEd framework can improve the quality of ERP courses and the competencies of IS graduates. This in turn, can benefit the business community since it will improve the chances of ERP project success. This research is a major contribution to both government and academic initiatives in South Africa to address both the ICT skills problem as well as the need for ERP specialists.
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Lang-Koetz, Claus. "Ein Vorgehensmodell zur Einführung eines integrativen Umweltcontrollings auf Basis eines ERP-Systems." Heimsheim Jost-Jetter, 2006. http://nbn-resolving.de/urn:nbn:de:bsz:93-opus-28096.
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Mudau, Thanyani Norman. "An ERP system implementation framework for management accountants in the water industry." Thesis, Nelson Mandela Metropolitan University, 2012. http://hdl.handle.net/10948/d1018921.
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Organisations are seeking for an opportunity to reduce costs while they increase service delivery to their customers. In order to remain in business, companies must have proper strategies in place to reduce costs while they still deliver the same standard of service. In order to remain competitive, companies have implemented Information Communication Technology (ICT). The implementation of ICT was done to assist organisations to improve efficiency in their production processes. To achieve these objectives, companies implemented Enterprise Resource Planning (ERP) systems. Some companies that have implemented an ERP system, however, are faced with the challenge of not fully realising the full benefits of implementing the ERP system. The Water Industry is faced with a challenge of ensuring that it manages the water value chain effectively through the use of an ERP system. The industry is also experiencing difficult times in ensuring that the business is run in a sustainable manner to manage the infrastructure assets. This has resulted in the importance of internal reporting within the Water Industry to assist management to monitor performance and take informed decisions. The implementation of an ERP system has affected all the roles in the Water Industry, especially the role of management accountants who are involved with internal reporting. Management accountants are experiencing challenges during and after the implementation of an ERP system, especially with the effective and efficient reporting of information. This study investigated the challenges that management accountants encountered after the implementation of an ERP system in the Water Industry in South Africa. The research consists of a preliminary study to identify challenges that management accountants encounter during and after the implementation of ERP system in the Water Industry. A literature review on the role of management accountants combined with the ERP system applications and framework are investigated and an ERP system implementation framework for the Water Industry is proposed. The proposed framework is evaluated and recommendations are made to those involved with the water industry that are considering upgrading or implementing an ERP system.
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Lotfy, Mohamed Abdalla Mohamed Badreldin. "Sustainability of Enterprise Resource Planning (ERP) Benefits Postimplementation: An Individual User Perspective." ScholarWorks, 2015. https://scholarworks.waldenu.edu/dissertations/1316.
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Although there is research about the use of enterprise resource planning (ERP) from a management perspective, the research is not clear as to whether the ERP benefits justify the costs, not only in dollars, but also in effort, from the end user's perspective. Using the theory of diffusion of innovation (DOI), the purpose of this quantitative research was to identify the set of postimplementation sustainability factors that maximized ERP user value, which are major issues for management, and measured their relative significance. The study's structural model incorporated the technology-organization-environment (TOE) framework, which is a conceptualization of the theory of diffusion of innovation, to predict the postimplementation sustainability factors from the ERP user's point of view. The partial least squares structure equation modeling (PLS-SEM) approach provided the needed explanatory analysis to test the predictive power of the structural model. The target population was organizational employees who had used an operational ERP system for at least 4 years in the state of Colorado. A convenience sample of 163 cases responded to the online questionnaire. Hypotheses testing indicated that the independent variables of ERP information quality, ERP system quality, ERP knowledge and learning, shared beliefs, job relevance, and coordination significantly impacted the dependent variable ERP user value. The positive social change implications of this study include a better understanding of ERP postimplementation sustainability factors from the users' perspectives and their social impact on organizational performance, which could lead to increased employee effectiveness, productivity, efficiency, and individual satisfaction due to ERP usage.
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Nilsson, Erik. "Knowledge transfer in enterprise resource planning (ERP) projects : Towards a framework for increased learning when implementing ERP Systems." Thesis, Växjö University, School of Mathematics and Systems Engineering, 2009. http://urn.kb.se/resolve?urn=urn:nbn:se:vxu:diva-5905.
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Companies spend considerable amounts of money on implementation of enterprise resource planning (ERP) systems. The implementation of an ERP system is risky since it involves the core administrative processes used to give a good customer service, plan and monitor production, handle suppliers and monitor the financial effectiveness of the company. It is quite clear that a wrongly managed ERP implementation can cause lower customer satisfaction and weakening trust from the market. These are effects that companies can’t afford in most markets were competition is very strong and customer service is the key to future improved business. One very important part to minimize the risk in such projects is to focus on change management and knowledge transfer to the end users. The end users need to be equipped with the right knowledge in the new ERP system from day one, otherwise the risks grow considerable. Missing knowledge can cost missed deliveries, customer complaints, financial claims and most importantly lower compatibility on the market. This thesis builds a framework with main points to consider when building a positive learning environment and how to break the information wall so that the trainer can get through with the message.
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El, Sayed Heba Farouk. "Enterprise resource planning (ERP) systems and accountants in Egypt : : Case study of their performativity." Thesis, University of Manchester, 2004. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.488256.
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Wright, Lionel O. "User Adoption of Enterprise Resource Planning Systems in the Public Sector." ScholarWorks, 2016. https://scholarworks.waldenu.edu/dissertations/2595.
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The importance of aligning information technology and business strategies to exploit capabilities and change business practices has increased as firms strive for competitive advantage in a diverse and changing marketplace. Nevertheless, over 50% of firms implementing enterprise resource planning (ERP) systems ranked expected process and value enhancements as inadequate, whereas only 13% indicated that implementations met their needs. The unified theory of acceptance and use of technology (UTAUT) model formed the conceptual framework of this single case study. The study comprised a purposeful sampling of 8 business managers in Southeast Alabama working in related job roles and based on established eligibility criteria. Data collection involved semistructured interviews, casual observations, and document analysis. Through method triangulation and predetermined themes directly related to the UTAUT conceptual framework, 5 themes emerged: management endorsement, change management, training and education, dedicated resources, and governance. Results of this research may influence the elimination of key barriers central in the deployment and adoption of ERP systems by the public sector. The study's implications for positive social change include the potential to enhance social and intellectual capital formation through recognizing strategies that mitigate employees' gender and age variances during an ERP implementation.
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Shih, Ting-Chih. "Accelerating value capture of SAP enterprise resource planning (ERP) system : governance model and process." Thesis, Massachusetts Institute of Technology, 2009. http://hdl.handle.net/1721.1/49781.
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Thesis (M.B.A.)--Massachusetts Institute of Technology, Sloan School of Management; and, (S.M.)--Massachusetts Institute of Technology, Engineering Systems Division; in conjunction with the Leaders for Manufacturing Program at MIT, 2009.Includes bibliographical references (p. 114-115).
Raytheon produces a diverse range of defense products using a wide range of business systems and tools that are not currently integrated. To achieve the corporate vision of "one company", in 2005, Raytheon began to deploy its SAP enterprise resource planning (ERP) system, called "PRISM", focused on planning, sourcing, manufacturing, and delivery processes. After a few single-site PRISM deployments, in 2009, Raytheon launched its biggest deployment yet, to 7,000 users and two business units in California and Texas. This thesis explores effective governance models and post-deployment governance processes necessary to mitigate the anticipated performance dip and accelerate return on investment (ROI) of the SAP system. The desired governance model for multi-business unit SAP ERP system includes comprehensive representation of stakeholders from business functional areas, information technology (IT) areas, user support groups, and SAP system experts. The governance structure consists of integration points among users, system experts, process owners, management, and corporate leadership team to ensure development of corporate system and solutions to address business unit needs. The governance process involves reviewing change requests, assessing changes needed, and deciding on final resolution. The governance structure and its linkages among different groups facilitate the process by involving the stakeholders with the appropriate knowledge and experience to contribute to decision making. The result is a governance structure capable of making just-in-time decisions to implement the "one-company" vision.
by Ting-Chih Shih.
S.M.
M.B.A.
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Petkovic, Nikola. "RefStratERP – A Refactoring Strategy for ERP Systems." Thesis, KTH, Skolan för informations- och kommunikationsteknik (ICT), 2017. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-227810.
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Enterprise Resource Planning (ERP) systems are used to integrate all functions of an enterprise. They often evolve from a smaller monolithic object-oriented application, covering one functional area and organically grow over time in features and size until all functional areas are covered. Once they reach certain size, unrestricted dependencies among numerous classes increase complexity of the system and make it harder for development team to create new features and maintain code stability. This creates problems to further evolution of the ERP system and poses a risk to economic consequences for company developing it. ERP refactoring strategy, together with process of its creation, is presented in this thesis. It can be used with ERP systems, having architectural issues, with a purpose to improve quality of system’s architecture and thus prolong its lifecycle. The goal of modularizing monolithic system it pursued with intention to reduce complexity and make it easier to reason about the system. This architecture-level refactoring strategy is created for one specific medium-sized ERP system through iterative trial-and-error explorative approach. This thesis is carried out at the main development site for this ERP system by project team consisting of employees working on its development. The result shows the RefStratERP, an innovative refactoring strategy consisting of target architecture, refactoring process to reach it, refactoring principles and refactoring limitations. Contrary to initial expectation, arranging domain modules (modules containing business logic) in directed acyclic graph (DAG) is, in general, not feasible without sacrificing internal module cohesion of business logic. Accidental unidirectional dependency between two domain modules is at risk of becoming bidirectional under changing business requirements. On the other hand, non-domain modules (modules without business logic) could be completely separated from domain modules in a way that domain modules depend on non-domain modules. This comes from underlying nature of business domain and the fact that functional areas of an enterprise are interdependent.Enterprise Resource Planning-system (ERP) används för att integrera alla funktioner inom ett företag. Oftast utvecklas dem från en mindre monolitisk objektorienterad applikation som täcker ett funktionellt område och växer organiskt över tiden i funktioner och storlek tills alla funktionella områden är täckta. När dem når en viss storlek ökar komplexiteten i systemet vilket gör det svårare fär utvecklingsteamet att skapa nya funktioner och hålla kodstabilitet. Detta skapar problem för fortsatt utveckling av ERP-systemet och utgör en risk för ekonomiska konsekvenser för utvecklingsföretaget. ERP refactoringstrategin, tillsammans med processen med att skapa den, presenteras i denna avhandling. Den kan användas med ERP-system, med arkitektoniska problem, med syfte att förbättra kvaliteten hos systemets arkitektur och därigenom förlänga dess livscykel. Målet att modularisera monolitiska system strävas efter i syfte att minska komplexiteten och göra det lättare att resonera kring systemet. En refaktorstrategi på arkitektnivå skapas för ett specifikt medelstort ERP-system genom en iterativ och försök-och-mistag-explorativ metod. Projektet genomfördes på ERPs huvudutvecklingsplats av ett projektteam bestående av anställda inom ERP utveckling. Resultatet visar RefStratERP, en innovativ refaktorstrategi som består av målarkitektur, refactoringprocess för att nå det, refactoringprinciper och refactoringbegränsningar. I motsats till inledande förväntningar är det i allmänhet inte möjligt att ordna domänmoduler (moduler som innehåller affärslogik) i en riktad acyklisk graf (DAG) utan att påverka interna modulsammanhang (cohesion) i affärslogiken. Oavsiktlig enriktad beroende mellan två domänmoduler riskerar att bli dubbelriktad under förändrade affärsbehov. Å andra sidan kan icke-domänmoduler (moduler utan affärslogik) helt separeras från domänmoduler så att domänmoduler beror på icke-domänmoduler. Detta kommer från underliggande egenskaper av affärsområden och det faktum att verksamhetsområden inom ett företag är beroende av varandra.
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Morris, John J. "Measuring the Impact of Enterprise Resource Planning (ERP) Systems Through the Prism of Accounting Theory." Kent State University / OhioLINK, 2009. http://rave.ohiolink.edu/etdc/view?acc_num=kent1240275828.
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Sullivan, Linda. "POST-IMPLEMENTATION SUCCESS FACTORS FOR ENTERPRISE RESOURCE PLANNING (ERP) STUDENT ADMINISTRATION SYSTEMS IN HIGHER EDUCATION IN." Doctoral diss., University of Central Florida, 2009. http://digital.library.ucf.edu/cdm/ref/collection/ETD/id/4211.
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This research study investigated the post-implementation experiences of 6 higher education institutions following the initial implementation of a Student Administration ERP system and explored how these institutions used the post-implementation phase to maximize the benefits from the ERP system. A mixed-method approach consisting of an online survey and qualitative case study was utilized for data collection; within-case and cross-case analyses were performed to generate the research results and findings. The overall post-implementation experiences of the case study institutions were found to be similar in nature, regardless of institution size. Several post-implementation characteristics were also found to be shared in varying degree among all case studies. Customizations and third-party software were used by all case studies in post-implementation to meet operational needs not provided by the Student ERP system. The number of customizations and enhancements completed or under consideration by the case study institutions indicate that there are many areas in which current Student ERP systems do not fit the needs of higher education institutions. The results of this research can inform and guide higher education administrators on the institutional impacts and changes that will occur in the ERP post-implementation environment. Administrators will be enabled to better evaluate the overall success of their project based upon post-implementation characteristics and experiences of the institutions in this study and apply the outcomes to improve planning for future ERP system projects.Ed.D.
Department of Educational Research, Technology and Leadership
Education
Educational Leadership EdD
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Sullivan, Linda S. "Post-implementation success factors for enterprise resource planning (ERP) student administration systems in higher education institutions." Orlando, Fla. : University of Central Florida, 2009. http://purl.fcla.edu/fcla/etd/CFE0002698.
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Obitade, Oluseyi Peter. "An Examination of the Role of Corporate Governance Structure in the Implementation of Enterprise Resource Planning (ERP) Systems: an International Perspective." Thesis, University of North Texas, 2015. https://digital.library.unt.edu/ark:/67531/metadc804922/.
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Enterprise resource planning (ERP) systems are regarded as among the most innovative information technology products developed over the past two decades. Thus, they have become the backbone of management information systems in the organizations that have implemented them. The difficulties associated with their high failure rate, however, have been the subject of extensive studies. To expand on this knowledge, this study has two research objectives: to examine the relationship between corporate governance structures and implementation results and to investigate whether implementation outcomes vary by country. This study focuses on the project steering committee’s involvement, internal auditors’ participation, and the change management plan implementation. The results demonstrate that steering committee involvement is a primary factor that influenced the success of ERP implementation; and that institutional factors in country of deployment are important determinants of ERP project outcome.
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Revia, Ilia. "Knowledge Transfer within ERP Implementations : A Phenomenological Investigation." Thesis, Jönköping University, JIBS, Business Informatics, 2007. http://urn.kb.se/resolve?urn=urn:nbn:se:hj:diva-864.
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Background
The importance of Enterprise Resource Planning (ERP) systems is that they redesign organizational processes and structure. The new knowledge embedded in the ERP systems induces substantial changes in the businesses which adopt ERP systems. Furthermore, ERP implementations are socially complex and knowledge-intensive activities as several companies may be involved in a single ERP project and intensive knowledge transfer among these companies is vital for the success of the implementation projects.
Purpose
To date limited amount of research has been performed in the area of knowledge transfer in ERP implementations. My study answered the following questions:
1. What is the effect of the transfer of knowledge that is associated with ERP implementations?
2. What (if any) knowledge transfer barriers have been identified during the ERP implementation process?
3. What types of activities did the firms initiate to enable the knowledge transfer during the ERP implementation process?
Method
My research consisted of theoretical and empirical parts. Theoretical part entailed a thorough review of current literature on the ERP systems and knowledge management. Adopting a phenomenological approach I next collected the primary data through interviews and surveys with experts in the ERP implementation projects.
Results
I have described the area of knowledge transfer within ERP implementation projects and identified connections between ERP implementations and organizational learning. I have also uncovered and analyzed the origins of a number of factors that potentially inhibit or enable the knowledge transfer within implementation projects. I was able to connect the theoretical part of the thesis with empirical data and gained a comprehensive understanding of the phenomena at hand. Major barriers to the knowledge transfer stem from the tacit nature of the knowledge itself and the lack of social relationships within the various stakeholders. Activities organizations engage in are ‘knowledge conversion’ and relationships facilitation within the project team.
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Zuberi, Sofia. "Effectiveness of an ERP Vendor's Customer Support E-System." Thesis, Blekinge Tekniska Högskola, Sektionen för management, 2010. http://urn.kb.se/resolve?urn=urn:nbn:se:bth-1156.
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In today’s business climate many organizations are implementing ERP systems to connect all their processes into one system thereby hoping to benefit off the resulting efficiencies. ERP Vendors are trying to best cater to the needs of their customers, and this extends into the post-implementation period where customers rely on the Vendor to resolve software and technical errors that inevitably occur. This study looks into a factor with-in this area from the ERP Vendor perspective. Customers have to communicate with their ERP Vendor in the post-implementation period to resolve problems, and this study focuses on how this could best happen. This study uses a single case study approach that is centered on an ERP Vendor’s Customer support team. This Vendor has identified a requirement of getting a new and improved customer support e-system. This study will investigate for them, and other ERP Vendors in similar situations, what factors should influence this decision. To find the influential factors for the ERP Vendor’s requirement, the study looks into the available literature concerning ERP and IT support, and then survey’s the customer support team for further data. Part of the survey is based on a pre-existing study regarding the measurement of customer system effectiveness. And then qualitative responses from the support team are also analyzed. This study has brought to light many influential factors for ERP Vendors to take into consideration to have an effective customer support e-system. While all the factors can be taken into consideration in varying degrees, this study concludes that the most important center on and around providing Self Service Support (SSS). And then with-in the e-system, the Vendor must ensure an alignment to their and customer processes, while maintaining clear and logical access to quality information.
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Matsubara, Rafael Yuji. "Redução de custos através do manufacturing execution system (MES) e sua integração com o enterprise resource planning (ERP)." Universidade de São Paulo, 2014. http://www.teses.usp.br/teses/disponiveis/12/12139/tde-10032015-200955/.
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A dissertação aborda o estudo sobre as principais características observadas sob a perspectiva da gestão de custos em indústrias de manufatura discreta, em especial considerando uma possível integração dos Sistemas Enterprise Resource Planning (ERP) com os chamados Manufacturing Execution Systems (MES). Este estudo procurar elucidar acerca das iniciativas orientadas à redução de custos, especialmente aquelas aplicas em manufaturas do tipo discreta. Por meio do método de estudo múltiplo de casos foram coletados dados a respeito da implementação do MES e seus impactos sobre a redução de custos em três organizações, para que fossem debatidas as visões de diversos gestores, verificando se as hipóteses levantadas ao longo do projeto são confirmadas. Por fim, os resultados observados foram analisados e discutidos, e as conclusões apontam que o uso do sistema MES pode contribuir ou possui potencial para reduzir os custos e também para aumentar o controle da gestão. No entanto, foi possível observar também que a implantação de sistemas deve ser acompanhada de mudanças de processos e de cultura, que propiciem de fato a redução de custos nas empresas. Foram propostas novas possibilidades para que seja possível a continuidade de outros estudos neste sentido, de forma que as organizações possam explorar novas possibilidades, aperfeiçoando os sistemas ou desenvolvendo mudanças em seus processos.The dissertation describes the study on major features achieved from the perspective of cost management within discrete manufacturing industries, especially considering a possible integration between Enterprise Resource Planning (ERP) systems with so-called Manufacturing Execution Systems (MES). This study seeks to enlighten a few initiatives on the subject concerned to cost reduction management belonged to the company, especially those applied among manufacturers whose type is settled as discrete. By using the multiple case study method, several data regarding MES implementation and also its impacts on cost decrease were gathered within three enterprises, and therefore used for debating some standpoints from several managers and verifying whether the assumptions made throughout the article are confirmed. Finally, the results obtained along this study were analyzed and discussed, and such findings lead to idea that MES system use can concur or has the potential to decrease costs and also enhance the management control. However, it was also possible to behold that systems implementation should be followed by a culture and processes changes as well, that surely provide cost cutting among companies. It was proposed some other improvement possibilities in order to make possible the development of new efforts in this regard, in a way that enterprises are able to explore new paths, enhancing the systems or even developing changes in their processes.
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Hill, Charles W. "Transforming the force a comparative analysis of the Department of Defense's (DoD'S) Enterprise Resource Planning (ERP) systems /." Thesis, Monterey, Calif. : Naval Postgraduate School, 2007. http://bosun.nps.edu/uhtbin/hyperion-image.exe/07Sep%5FHill.pdf.
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Thesis (M.S. in Information Technology Management)--Naval Postgraduate School, September 2007.Thesis Advisor(s): Cook, Glenn R. "September 2007." Description based on title screen as viewed on October 22, 2007. Includes bibliographical references (p.107-114). Also available in print.
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Östling, Fredrik, and Johan Fredriksson. "Adoption factors for cloud based enterprise resource planning systems: : And how system vendors can act on these." Thesis, KTH, Skolan för informations- och kommunikationsteknik (ICT), 2012. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-108263.
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No matter how big a company is or what market segment it serves it still needs administration and supervision. An ERP system is a system that has the sole purpose to help a company with these activities and is often considered the backbone that intertwines the key business-processes in an organization. More specifically an ERP system can help a company to manage everything from product planning, purchasing, and inventory control to interaction with suppliers and customer service. Implementing a competitive ERP system into an organization can however become very capital intense, and small and medium enterprises do not often have the financial strength to handle this investment. An important step in the evolution of ERP is therefore cloud based ERP systems which are considered an enabler for many advantages for small and medium enterprises. The purpose of this master thesis is to establish which factors that affect the decision of small and medium enterprises to move their ERP system to the cloud or to implement a brand new cloud solution. Further, these factors have been evaluated and investigated from a strategic perspective in order to provide managerial recommendations for vendor companies. The main research questions for this master thesis are therefor: • What factors affect the client’s adoption decision of cloud based ERP systems technology? • How can the vendors cope with these factors? In order to collect empirical data, a set of interviews have been conducted with vendors which is targeting the small and medium enterprise segment; and customers to these vendors which have adopted a cloud based ERP system. These companies are the system vendors Implema AB, Alterview, and Unit4Agresso and the adopters Handheld, Naty, Grays American Stores, and Södertörns Högskola. The resulting data from this have been analyzed with the help from a theoretical framework which consists of theories from technological change (Types of technological change); Technological change as a social process (Technology diffusion; Technology adoption); Technology system evolution (Salient and Reverse Salient). The results of the empirical research show that risk, function, cost and flexibility are strong contributing factors for the adoption of cloud based ERP systems.Företag, oavsett storlek och marknad är i behov av styrning och administration. Ett affärssystem är ett system som med hjälp av sin funktionalitet kan hjälpa företag med detta, och anses ofta därför vara ryggraden som håller ihop alla arbetsprocesser i en organisation. Mer specifikt kan ett affärssystem hjälpa till inom allt från produkt planering, inköp och lagernivåer till interaktion med leverantörer och utföra kundservice. Att implementera ett affärssystem i en organisation är dock oftast en dyr historia, och små och medelstora företag har ofta inte den ekonomiska styrkan att klara av detta på samma sätt som större företag. En viktig utveckling inom området är därför molnbaserade affärssystem som sägs skapa ett flertal fördelar för dessa kunder. Målet med detta examensarbete är att kartlägga vilka faktorer som gör att små- och medelstora företag väljer att flytta eller implementera ett nytt affärssystem i molnet. Vidare har även dessa frågor undersökts strategiskt utifrån ett ledningsperspektiv. Huvudfrågorna för examensarbetet är därför: Vilka faktorer påverkar kundens implementeringsbeslut av affärssystem i molnet? Hur kan leverantörer agera på dessa faktorer? Den empiriska datainsamlingen har skett via intervjuer som begränsats till leverantörer och företag inom kundsegmentet små- och medelstora företag som implementerat ett molnbaserat affärssystem. Dessa företag är systemleverantörerna Implema, Alterview och Unit4Agresso samt kunderna Handheld, Naty, Grays American Stores och Södertörns Högskola. Resultatet från detta har sedan analyserats med hjälp teoretisk referensram berörande främst Modellering av teknisks förändring; Teknisk förändring i samhället; och Teknisk system evolution. Resultatet visar att risk, funktion, kostnad och flexibilitet är starkt betydande faktorer för valet av ett molnbaserat affärssystem framför ett fast affärssystem.
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Oxendine, Eric Hoffman Dean M. "Enterprise Resource Planning (ERP) : a case study of Space and Naval Warfare Systems Center San Diego's Project Cabrillo /." Monterey, Calif. : Springfield, Va. : Naval Postgraduate School ; Available from National Technical Information Service, 2002. http://library.nps.navy.mil/uhtbin/hyperion-image/02sep%5FOxendine.pdf.
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Pacheco, Paredes Angel Arturo. "The Association of Real Earnings Management with: Enterprise Resource Planning Systems, Audit Effort, and Future Financial Performance." FIU Digital Commons, 2016. http://digitalcommons.fiu.edu/etd/2624.
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Emerging research on real earnings management [REM] has expressed the concern that firms deviating from normal business practices may endure a negative impact on future cash flows and performance. This dissertation (in three essays) investigates the phenomenon of real earnings management in its association with: 1) enterprise resource planning systems [ERPs]; 2) audit report lags [ARLs]; and 3) future firm performance. In the first investigation I hypothesize that the increased monitoring associated with the implementation of an ERP will result in a decline in REM. In the second investigation I hypothesize that higher levels of REM will evoke greater auditor scrutiny and be associated with longer ARLs. In the third investigation I hypothesize that managerial actions that would ordinarily be classified as REM: reductions in discretionary expenditures or overproduction, are not REM but indicative of enhanced efficiencies when found in concert with prior period restructurings or expected future sales growth respectively. In each of the three investigations, my hypotheses are confirmed.
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Alzoubi, Mohammad. "Evaluating the Enterprise Resource Planning (ERP) Systems’ Success at the Individual Level of Analysis in the Middle East." NSUWorks, 2016. http://nsuworks.nova.edu/gscis_etd/957.
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Although ERP systems have been depicted as a solution in many organizations, there are many negative reports on ERP success, benefits, and effect on user’s performance. Previous research noted that there is a lack of knowledge and awareness of ERP systems and their overall value to ERP organizations. ERP systems have been widely studied during the past decade, yet they often fail to deliver the intended benefits originally expected. One notable reason for their failures is the lack of understanding in users’ requirements. This dissertation study was designed to understand the relative importance of system quality (SQ), IQ (IQ), service quality (SVQ), and their influence on ERP users. The dependent variable individual impact (II) was used to represent the ERP success at the individual level of analysis. The research by Petter, DeLone, and McLean (2008) established the basis for this research. In addition, this study examined the moderating effect of users’ characteristics variables (age, gender, experience, and position) on the II variable. The study further compared the results of this research with Petter et al.’s (2008) research to test whether the overall findings of this research differ from their research. A web-based survey was used to collect data for this study. A number of ERP users from private and public sectors in the Middle East participated in this survey. The survey screening process provided 218 usable responses for further analysis. Using SPSS 23, the researcher determined the validity and reliability of the items. The result of the exploratory factor analysis (EFA) via principal component analysis (PCA) loaded SQ items on four components, IQ on three components, SVQ on one component, and II on one component. Following the EFA results, the researcher investigated the items’ reliability, internal consistency, convergent validity, and discriminant validity. Hypothetical relationships were examined using structural equation modeling (SEM) based on the partial least squares (PLS) technique. The moderating effect was examined using the multigroup analysis (MGA) method. This dissertation study contributed to the body of knowledge by highlighting the importance of SQ, IQ, and SVQ in impacting ERP users’ learnability, awareness/recall, decision effectiveness, and individual productivity in an ERP environment. The results of this research can be used by ERP vendors to deliver an integrated and customized ERP system to organizations based on region. This research bridged the gap in the literature on the need to conduct more ERP research in the Middle East. Understanding the relative importance of information systems (IS) success factors brings the attention of ERP organizations and vendors to focus their efforts on the leading issues perceived by end users. Assessing the level of IS impact from multiple users may help organizations to offer all types of training to develop better attitudes toward ERP systems. Organizations can also build a rigorous approach to assess the impacts of IS on ERP users’ performance and productivity. As a result, this could help in improving productivity, learnability, awareness, and decision effectiveness of the end users.
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Hoffman, Dean M., and Eric Oxendine. "Enterprise Resource Planning (ERP) : a case study of Space and Naval Warfare Systems Center San Diego's Project Cabrillo." Thesis, Monterey, California. Naval Postgraduate School, 2002. http://hdl.handle.net/10945/4714.
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Approved for public release; distribution unlimitedThis thesis examines the Enterprise Resource Planning (ERP) pilot implementation conducted at the Space and Naval Warfare Systems Center San Diego (SSC-SD), the first of four Department of the Navy (DON) pilot implementations. Specifically, comparisons are drawn between both successful and unsuccessful ERP implementations within private sector organizations and that of SSC-SD. Any commonalities in implementation challenges could be applied to future ERP implementations in both the DON and Department of Defense (DOD). The findings are based in part upon interviews and data collected. From the comparison, commonalities exist in ERP implementation challenges between private sector organizations and SSC-SD. Additionally the management techniques used to mitigate those challenges are similar. Finally, due to SSC-SD's financial management structure and appropriated funding constraints, unique obstacles were identified during the implementation. These unique obstacles will be encountered by other Working Capital Funded (WCF) organizations planning to implement ERP on the same scale as SSC-SD. This thesis supports that the implementation of ERP at SSC-SD was a success based on industry comparisons, the goals of Project Cabrillo's business case analysis (BCA), and its Chief Financial Officer (CFO) Act compliancy assessment, January 2002.
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Dlamini, Khulekani Enock. "Impact of data quality on utilisation and usefulness of integrated Human Resources Information Systems (HRIS)." Thesis, University of Western Cape, 2012. http://hdl.handle.net/11394/3375.
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Magister Commercii - MComImpact of data quality on utilisation and perceived usefulness of integrated Human Resources Information Systems (HRIS). Integrated HR Information systems have become prevalent in modern organisations. These systems promise operational efficiencies and competitive advantage. In order to deliver these benefits, the systems should be effectively utilised and perceived as a useful business tools. The utilisation and perceived usefulness of the HRIS could be influenced by quality of data it produces. The objective of this study was to investigate the impact of data quality on the utilisation and usefulness of the HRIS. The aim was to ensure that organisations realise their investments in HRIS. This would be achieved by improving qualities that ensures effective utilisation of HRIS. Moreover, the study sought to enhance the body of academic knowledge in HRIS as far data quality is concerned. Mixed research method was used to meet the objectives of the study. Survey research and qualitative interviews techniques were employed. Statistical and deductive analysis was applied to raw data in order to draw conclusions. The study found that data quality positively influence utilisation and usefulness of HRIS. Moreover, findings revealed that the HRIS was predominantly used for operational, rather than strategic tasks. HRIS data is also not generally perceived to be of poor quality. HR practitioners emphasise accuracy over other quality dimensions. Organisations that seek to maximise their investment in HRIS should implement data quality improvement initiatives. This will ensure that the system is effectively utilised and produces high quality information for decision-making. This could lead to competitive advantage. Further research could be undertaken to understand; success factors for HRIS data quality initiatives, determinants of HRIS user satisfaction, drivers for dedicated HRIS management roles and the impact of having HRIS manager among others.
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Cheng, Patty W. "Effective Use of MRP-Type Computer Systems to Support manufacturing." Thesis, Virginia Tech, 1997. http://hdl.handle.net/10919/36567.
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Within the last 30 years, Manufacturing Resource Planning (MRP-type) computer systems have quickly evolved from basic materials requirement planning software to today's enterprise resource planning (ERP) integrated software packages that reside on client/server computer architecture. However, given the magnitude of influence these computer systems encompass, very little research has been conducted to monitor and improve how companies are actually using these MRP, advanced MRP and ERP computer systems. In practical terms, where is the typical manufacturing organization today in terms of MRP systems development? To what extent is software being applied for use in enterprise integration?
A survey study of manufacturing companies in Virginia and Tennessee was conducted to evaluate the current use and performance of computer systems to support manufacturing applications. This study explores the reasons why organizations chose to use these systems, the problems and benefits derived from the MRP/ERP systems, and the characteristics of the types of companies that have benefited from the use of MRP-type systems.
The survey participants evaluated the performance of their manufacturing or enterprise planning systems on the basis of data accuracy, customer satisfaction, user satisfaction, systems effectiveness, convenience, information relevance, and software reliability.
Furthermore, success factors associated with organizational performance were tested and evaluated. The correlation between perceived performance was tested against the influence of upper management support, the level of emphasis on training, sources of technical expertise, and organizational experience with MRP-type systems.Master of Science
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Carlsson, Daniel. "Dynamics AX in the Cloud : Possibilities and Shortcomings." Thesis, KTH, Skolan för informations- och kommunikationsteknik (ICT), 2016. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-196060.
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The usage of the cloud is rapidly increasing and is something that is of large interest to everyone involved in technology. The purpose of this thesis is to examine the benefits and possible shortcomings of using Microsoft Dynamics AX in the cloud, specifically Microsoft Azure, instead of using local datacenters. This thesis project has been done at Scania IT using their implementation of Dynamics AX. This thesis project consists of an extensive literature study regarding both ERP Systems as well as other systems in regards to the cloud. It was decided early on to focus on the new version of Dynamics AX, which currently is only available in the cloud and compare this implementation to the two versions that the majority are using today, AX 2009 and AX 2012. The benefits of AX and Azure both being Microsoft products are clear with the welldesigned integrations and support all the way through the clients to the servers regarding backups and load balancing. It is shown how the developers have to work differently in regards to integrations with outside systems, especially in regards to AX 2009 with the frameworks having changed. The addition of Data Entities mean that the developers can save a lot of time by only needing a reference to the location of the object in the database instead of having to keep track of all the tables themselves. The analysis focuses on the differences in four different areas, performance & accessibility, scalability, cost savings as well as security & privacy. The background knowledge that is being used for the analysis primarily comes from the literature study as well as knowledge gained by studying the implementation at Scania today. The result shows that there are clear advantages regarding performance, cost savings and especially accessibility, however it is also clear that laws in a lot of countries still have not caught up with the fact that it is possible to use the cloud for data storage these days. Which in turn means that the best move in the near future for the majority of ERP users would be either a hybrid or private cloud within the borders of the same country.Användningen av molnet är snabbt expanderande och är något som är relevant för alla inblandade inom teknologin. Meningen med det här projektet är att undersöka fördelarna och de möjliga problem som kan uppstå genom användning av Microsoft Dynamics AX I molnet, specifikt Microsoft Azure, istället för lokala datacenter. Det här projektet har utförts hos Scania IT med hjälp av deras nuvarande implementation av Dynamics AX. Arbetet innehåller en omfattande litteraturstudie angående både ERP system och andra system från varierande områden med fokus på molnet. Det beslutades tidigt att fokusera på den nya versionen av Dynamics AX, som för tillfället bara är tillgänglig I molnet, och jämföra denna implementationen med de två versionen som huvudsakligen används idag, AX 2009 och AX 2012. Fördelarna med både AX och Azure som Microsoft produkter är tydliga med välintegrerade hjälpmedel hela vägen från klienterna till servrarna med ett särskilt fokus på säkerhetskopiering och lastbalansering. Det visas hur utvecklare behöver ändra sitt arbetssätt i avseende på integrationer med andra system, särskilt för AX 2009 då ramverken har ändrats. Tillägget av Data Entities betyder att utvecklare kan spara mycket tid på att bara behöva ha koll på en referens till platsen för ett objekt istället för att behöva veta exakt i vilken tabell i databasen objektet befinner sig. Analysen fokuserar på skillnaderna inom fyra olika områden, prestanda & tillgänglighet, skalbarhet, kostnadsbesparingar samt säkerhet & integritet. Kunskapen för analysen kommer framförallt ifrån litteraturstudien samt den kunskap som har intagits från implementationen samt medarbetarna vid Scania idag. Resultatet visar att det finns tydliga fördelar när det kommer till prestanda, kostnadsbesparingar och framför allt, tillgänglighet. Dock är det även tydligt att lagar i många länder ännu inte har hunnit ikapp det faktum att molnet är en av de bättre möjligheterna att spara data i idag. Detta betyder i sin tur betyder att det bästa nästa steget för majoriteten av ERP användarna idag är ett hybrid- eller privatmoln inom landsgränserna.
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Plotnikova, Svetlana. "Applying PRINCE2 project management disciplines to address key risks in ERP System Implementation Projects." Thesis, Stellenbosch : University of Stellenbosch, 2007. http://hdl.handle.net/10019.1/3474.
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Thesis (MAcc (Accountancy))--University of Stellenbosch, 2007.The successful implementation of an Enterprise Resource Planning (ERP) System can help an organisation to redefine its business processes and enhance its competitive advantage. An ERP System Implementation is a transformation project, which changes the way an organisation thinks and acts about its business. An ERP System implementation is also a complex endeavour, and as such, it requires rigorous risk management. The understanding and management of risks relevant to ERP System Implementation Projects are critical in order to ensure that the project delivers on its objectives within the specified budget and timelines, and eventually realises the envisaged business benefits. The purpose of this study is to discuss how key risks relevant to ERP System Implementation Projects could be addressed by applying project management disciplines derived from the PRINCE2 (PRojects IN Controlled Environment) project management methodology. This methodology was developed by the Office of Government Commerce in the United Kingdom. This study also provides a framework that could be applied at the outset and during an ERP System Implementation Project by business management, to understand the risks (“what could go wrong?”) and project management disciplines that should be applied to address these risks (“what must go right?”). This framework was derived by: • Identifying key risks relevant to ERP System Implementation Projects; • Mapping these key risks onto SAP Implementation phases to highlight where these risks could materialise in the SAP Implementation process; • Then mapping these key risks across PRINCE2 project management processes and SAP Implementation phases by creating the SAP Implementation Key Risks Map; and finally • Providing a detailed description of how to apply PRINCE2 project management disciplines to address each risk in the SAP Implementation Key Risks Map.
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Mozaffar, Hajar. "Inside the new sites of innovation : how user communities influence complex enterprise technologies." Thesis, University of Edinburgh, 2013. http://hdl.handle.net/1842/17920.
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User groups have been recognised as one of the most important coupling mechanisms between users and vendors. There are hundreds of such groups around the world attached to complex technological artefacts and systems. Innovation scholars have referred to these groups as the new sites of innovation and gone as far to suggest that vendors may struggle to survive without the user-led innovation that derives from these forums (von Hippel, 2005). This is particularly the case for software products. However, despite their growing academic and policy importance, and notwithstanding the fact these communities have been in existence for more than three decades, the Information Systems literature has not yet explained the complex workings of such groups. This study produces one of the first ethnographic studies of a major software user group linked to a complex packaged enterprise system. It describes and characterises the range of functions carried out by this group, which includes their internal workings and organisation, how members relate to each other, how the group links to the vendor and other intermediaries, and the group’s attempts to shape the development of its technology. A key focus of the work is the various tensions and barriers found in these communities. To analyse this group the study adopts and extends the Social Shaping of Technology (SST) and its recent offshoot, the ‘Biography of Artefact’ (BoA) framework. This thesis contributes to these approaches by showing the importance of multifaceted time dimensions and heterogeneity of spaces in examining users groups. Whilst existing studies using these approaches have looked at the evolution of technology over extended periods, this thesis contributes by considering the coevolution of the technology and the community attached at the same time. This allows us not only to gain a better conceptualisation of the user group but as a result see new forms of innovation invisible to more dominant perspectives. It challenges economist led understandings of user-led innovation which tend to give only a rather superficial understanding of the process by which users create new innovation. In particular, and through arguing for the need to take into account both ‘success’ and ‘failure’ in the process of user-led innovation, the thesis offers the concept of ‘artification’ to explain further complex outputs originating from the interaction of these actors in multiple spaces and over long periods of time. The thesis also extends theories of the Social Shaping of Technology by depicting innovation as an arena where different actor spaces act collectively, but also compete, and as a result wield influence on different stages of the technology lifecycle. This leads to a further contribution of this thesis in the field of Information Systems research by suggesting that enterprise software innovation is a community achievement. In particular, the research proposes the concept of ‘unification’ to show the collective acts of users in aggregating their needs to participate in the development of technology. The study concludes by offering insights and recommendation to practitioners and policy makers for deploying user communities for better technological outcomes, both in terms of design and development as well as implementation and use.
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Tezeny, Khansaa. "Perception of the risk factors associated with implementation and post-implementation of Enterprise Resource Planning (ERP) systems in Jordan." Thesis, University of Newcastle upon Tyne, 2013. http://hdl.handle.net/10443/2155.
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The implementation of ERP systems has increased during recent years. These systems bring a great many benefits to organisations but, at the same time, have been problematic for them. A literature review showed that some companies have succeeded in implementing ERP systems while other companies have failed in this regard, illustrating that ERP systems are complex and risky to implement and operate in companies. Perceiving and understanding the risk factors related to the implementation and operation of ERP systems could have a positive impact on the success of these systems. Therefore, it is important for organisations to perceive and understand risk factors in order to make ERPs more successful and reduce the failure of their implementation and operation. Reviewing the literature helped in evaluating previous research work on the success or failure of ERP implementation and operation. It was found that there is a gap in the literature regarding understanding the risk factors related to ERP implementation and operation, as well as perceptions of those risk factors on the part of managers in the same organisations who have different levels of ERP expertise, come from different professional backgrounds, and have different cultural outlooks. This thesis constitutes an attempt to clarify the relationship between the perceptions of risks factors associated with ERP systems and cultural worldviews, professions and levels of ERP expertise. Exploratory interviews, based on a pilot study, were carried out in order to identify the main issues and also to test the risk factors proposed in the literature. Twenty seven interviews were conducted with Jordanian managers to gain an understanding of their opinions and perspectives concerning what they considered to be risk factors. The results of the pilot study elicited 20 risk factors that could lead to the failure of ERP systems during their implementation or operation. A preliminary research model of the impact of these risk factors on the implementation and operation of ERP systems was built, based on the literature and the findings from the exploratory stage of the research. Also, a framework was constructed in order to understand the relationships between different groups of managers and their perceptions of the risk factors related to the implementation and operation of ERP systems. The main groups of managers were information technology managers, financial accounting managers, auditing managers, and others groups, such as HR or manufacturing operations managers. To develop and test further the research framework, a survey was conducted. Based on the findings from the pilot study and the literature review, a survey instrument was developed. A 21-item scale to assess the four worldviews identified by Cultural Theory, a five-item scale to measure the level of ERP expertise, and a 65-item scale to assess perceptions of 27 risks factors related to ERP systems were developed. The questionnaires were sent to accounting financial managers, IT managers and other managers with at least one year’s experience with ERP systems. The major finding of the survey, obtained from a sample of 166 manager respondents, suggested that there were critical differences in perception among participating managers in Jordan according to their differing culture, level of ERP expertise, and profession. Culture, however, had a stronger effect on the perception of risk factors regarding ERP systems than profession or ERP expertise. The contribution made by this thesis is the theoretical framework which was built on an analysis of the findings of this research. This is the first such framework, derived from a literature review and empirical study, that has explored the risk factors that lead to failure in implementing ERP systems and which are most important in ensuring success, together with their interrelationships with managers’ groups. Furthermore, risk factors concerning the operation of ERP systems were also incorporated into the research framework. Since the risk factors concerning ERP operation have not been highlighted in other studies, this thesis adds new theoretical insights to the existing literature. Moreover, this thesis not only confirms some of the factors stated in the literature, it also adds several new ones, such as working with two systems (old and new) in parallel, sharing passwords, incorrect entry data, repetition of errors, flowing of errors, illogical processing, and lack of information quality. In addition, groups of managers (such as accounting and financial managers, IT managers and others, who have at least one year or more ERP expertise) are important considerations and need more attention. The research framework of this thesis shows that the perception of ERP risk factors varied among those managerial groups and highlights the influence of managers’ groups regarding their perceptions of these risk factors, as well as identifying which factors were the most important.