Academic literature on the topic 'ETOm (Enhanced Telecom Operational Map)'

This research is a continuation of previous research that discusses the relationship between the Marketing process based on the General Procedure of the Sales or Marketing process with Activity Theory (AT) for the development of Artificial Intelligence (AI). The previous discussion requires a deeper understanding of contradictions in business process frameworks. In this case, the eTOm (enhanced Telecom Operational Map) Business Framework is used, especially in telecommunication companies. Thus, quantitative research will be obtained so that there is the potential for contradictions to arise from the socio-cultural side based on AT.   AT in the design methodology is used on a collaborative scale. The activity system is intended to systematically understand the eTOM business framework, which has been built historically and relates to each other in its design towards the use of AI technology. By using AT as a theoretical framework, it's hoped that it will offer a wealthy holistic know-how of ways humans collaborate, i.e., perform useful collective activities, with the assistance of state-of-the-art tools, in this case, AI, withinside the complicated dynamic surroundings of contemporary-day organizations.

In the telecom industry, the quality of data directly impacts service delivery, customer satisfaction, regulatory compliance, and operational efficiency. Accurate data enables effective network planning, billing accuracy, fraud detection, and customer experience management. As telecommunications providers expanded across regional and national boundaries prior to 2019, they encountered growing challenges related to data integration, consistency, and compliance. Multi-region telecom networks typically operate on heterogeneous systems, often combining legacy infrastructure with modern digital platforms. This diversity, along with region-specific regulatory constraints, created a need for robust Data Quality Assurance (DQA) mechanisms. Disparate data formats, latency in synchronization, and lack of standardized processes contributed to increased risks of data errors, operational silos, and degraded service performance. This paper explores a variety of strategies, standards, and technologies that were used before 2019 to improve DQA in such complex environments. It focuses on the application of industry frameworks like the Enhanced Telecom Operations Map (ETOM), data governance practices, and compliance with international standards such as ISO 8000. Tools and technologies including ETL platforms, real-time monitoring systems, data lakes, and Master Data Management (MDM) solutions were instrumental in addressing data fragmentation and inconsistencies. Furthermore, the paper examines case studies from Vodafone, AT&T, and Bharti Airtel, highlighting their successful implementation of these strategies. The analysis of these practical examples underscores the effectiveness of aligning business objectives with data quality metrics, fostering cross-functional collaboration, and investing in automated validation techniques. By consolidating these insights, this paper provides a historical foundation and reference point for evolving data quality strategies in globally distributed telecom networks. The findings remain relevant for modern telecom providers seeking to optimize data governance in the face of digital transformation and expanding international operations.

The article considers the problems of the Russian telecommunications market, substantiates the need for standardization of the eTOM model for OSS/BSS systems. There is a necessity to regulate the eTOM model (Enhanced Telecom Operations Map) by domestic regulatory documents in the domestic market. It will allow creating holistic and high-quality operations of end-to-end processes, providing a basis for understanding and managing IT application portfolios in terms of requirements for business processes. The authors conclude that the regulation of the eTOM model could solve the problems of the OSS/BSS solutions of the Russian market.

Convergence of internet and mobile technologies has fueled growth in service innovations in the telecommunication sector. Digitization has transformed telecommunication value chain from linear to nonlinear web, presenting the role of telecom operators in a dilemma. Objective of the research is to understand the dynamics of technology and service innovation for development of mobile value-added services (VAS). We study the process of service innovation in select mobile VAS in India and map their delivery process on enhanced telecom operations map (eTOM) framework. Our findings indicate challenges in managing sector-crossing service innovations effectively, presenting an opportunity to extend the existing framework.

This paper is about the implementation of performance monitoring and resource availability solution in transport stratum of Next Generation Network (NGN) over Enhanced Telecom Operations Map (eTOM) framework. Continuous monitoring of performance is done to ensure consistent Quality of Service (QoS) to the users. Monitoring of network parameters such as delay, delay variation, path unavailability, packet loss ratio is done in the transport stratum of next generation network architecture. Resource and Admission Control Functions (RACF) will interact with Management functions for performance measurement of NGN transport control traffic and transport services and allocate resources to the customers whose QoS requirements are satisfied. The above functionalities are mapped into NGN business elements, defined by eTOM framework.

Nos últimos anos, a satisfação do cliente tornou-se um dos fatores críticos de sucesso de maior importância dentro das organizações. Este sucesso está diretamente ligado à lealdade dos clientes com as organizações, que resulta numa continuidade do negócio. Esta lealdade é obtida através da implementação de processos de negócio que permitam uma melhor resposta às necessidades do cliente bem como uma qualidade de serviço superior que permita obter resultados positivos no mercado da concorrência. Através da visão geral de uma metodologia virada para as empresas de telecomunicação, o eTOM (Enhanced Telecom Operations Map), demonstrou-se a importância das empresas de telecomunicação possuírem um modelo de processos de negócio que disponibilize uma linguagem dentro da organização, de modo a permitir agilizar os processo internos e os processos de interação com as partes envolvidas na value network. Tendo como base a metodologia Design Science Research, procedeu-se a criação de um conjunto de cenários de interação com o cliente, onde foram apresentadas soluções práticas na aplicação da framework eTOM. Com isto, foi demonstrada as capacidades do eTOM na implementação de processos, bem como na flexibilidade como estes poderão ser implementados. Partindo dos processos disponibilizados pela framework e com base no contexto e características da organização, foram identificados os processos que, do nosso ponto de vista, são os mais indicados para criação dos processos core da organização.<br>In the last years, customer satisfaction has become a critical factor for organizations success. This success is related to customer loyalty, resulting in business continuity. This loyalty is achieved through the implementation of business processes that enable a better response to customer needs and superior service quality, to achieve positive results in market competition. Through the overview of an upset methodology for telecommunications companies, the eTOM (Enhanced Telecom Operations Map) we demonstrated the importance of telecommunication companies, in adopting business processes model that provides a common language within the organization, in order to improve internal process and interaction with the involved stakeholders in the value network. Based on the methodology Design Science Research, we create a set of scenarios in the interaction with the customer, where practical solutions have been put forward in the applicability of the eTOM framework. Therefore, it was demonstrated the eTOM capabilities in the implementation of processes and flexibility they can be implemented. Based on the processes provided by the framework and based on the context and characteristics of the organization, we identified the processes that, from our point of view, are the most suitable in the creation of the organization core processes.