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Relevant bibliographies by topics / European Customer Satisfaction Index

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Journal articles

Academic literature on the topic 'European Customer Satisfaction Index'

Author: Grafiati

Published: 9 September 2021

Last updated: 18 February 2022

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Journal articles on the topic "European Customer Satisfaction Index"

1

Ryglová, K., and I. Vajčnerová. "Potential for utilization of theEuropean customer satisfaction index in agro-business." Agricultural Economics (Zemědělská ekonomika) 51, No. 4 (2012): 161–68. http://dx.doi.org/10.17221/5089-agricecon.

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The topic of this article focuses on customer satisfaction. The customer satisfaction is considered as a crucial factor for the success of all market organisations. The subject is very often discussed from the theoretical point of view. This contribution is aimed at opportunities of evaluation and measurement of customer satisfaction by the European customer satisfaction index that consecutively should contribute to more effective marketing management in firms or any organizations. The objective was to adapt the European customer satisfaction index methodology to Czech environment. The adapted

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2

Sediawan, MN Lisan. "ANALISIS PERBANDINGAN METODOLOGI CUSTOMER SATISFACTION INDEX DALAM RANGKA PENINGKATKAN PELAYANAN KESEHATAN DI INDONESIA." Jurnal Ilmiah Kesehatan Media Husada 2, no. 1 (2013): 65–76. http://dx.doi.org/10.33475/jikmh.v2i1.109.

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Customer Satisfaction Index (CSI) is an economic indicator that measures the satisfaction of consumers across nation. This paper discusses the measurement model from an economic point of psychology is positioned as a variable customer loyalty . We will also discuss some studies which include : market segmentation , product positioning , competitiveness , consumer perception , customer satisfaction , and quality of service . To determine the position of the CSI Indonesia compared to other countries CSI inventors and other users it is necessary comparisons and scientific study .. This article di

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3

Ajami, Miguel Pérez, Luis Navarro Elola, and Jesús Pastor. "Validation and improvement of the European Customer Satisfaction Index for the Spanish wine sector." TQM Journal 30, no. 2 (2018): 133–52. http://dx.doi.org/10.1108/tqm-07-2016-0056.

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Purpose A study of the Spanish wine sector, in this case specifically the Designation of Origin (DO) Somontano, requires validation of the European Customer Satisfaction Index (ECSI), which also needs to be improved and adapted to obtain more information on customer satisfaction. The paper aims to discuss this issue. Design/methodology/approach In this paper the ECSI model was applied, based on structural equation modeling (SEM) using the partial least squares. Findings An empirical analysis shows that the importance of customers’ expectations and perceived quality are the most influential fac

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4

Kristensen, Kai, Anne Martensen, and Lars Gronholdt. "Customer satisfaction measurement at Post Denmark: Results of application of the European Customer Satisfaction Index Methodology." Total Quality Management 11, no. 7 (2000): 1007–15. http://dx.doi.org/10.1080/09544120050135533.

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Golovkova, Anastasia, Jan Eklof, Aleksandra Malova, and Olga Podkorytova. "Customer satisfaction index and financial performance: a European cross country study." International Journal of Bank Marketing 37, no. 2 (2019): 479–91. http://dx.doi.org/10.1108/ijbm-10-2017-0210.

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Purpose The purpose of this paper is to examine the relationship between customer satisfaction measured as Extended Performance Satisfaction Index (EPSI) and the financial performance of the banking sector for seven European countries over the period 2004–2014. Design/methodology/approach Using panel models, this study finds a significant positive influence of EPSI on banking financial performance at the country level. Findings Findings suggest that the value of the customer satisfaction index is important in explaining the financial performance of the banking industry at the aggregative count

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Skowron, Lukasz, and Stanislaw Skowron. "Polish Banking Customer Loyalty: Empirical Data Analysis (Years 2007-2010)." International Business & Economics Research Journal (IBER) 10, no. 11 (2011): 81. http://dx.doi.org/10.19030/iber.v10i11.6408.

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In this article, the authors will try to answer the following question, How does the customer's loyalty in the banking sector change (at both the structural and quantitative levels) in the face of the financial and banking crisis? In order to do that, the authors use their own model of building customer satisfaction and loyalty in the Polish banking sector constructed on the basis of the EPSI (European Performance Satisfaction Index) and ACSI (American Customer Satisfaction Index) models. This article contains the necessary theoretical background and the precise statistical analysis of the obt

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7

Askariazad, Mohammad Hossein, and Nazila Babakhani. "An application of European Customer Satisfaction Index (ECSI) in business to business (B2B) context." Journal of Business & Industrial Marketing 30, no. 1 (2015): 17–31. http://dx.doi.org/10.1108/jbim-07-2011-0093.

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Purpose – This paper aims to examine the most important antecedents of customer loyalty in business-to-business (B2B) context using European Customer Satisfaction Index (ECSI) model. Design/methodology/approach – A questionnaire is designed consisting of measures of customer loyalty gathered mainly from previous related studies. A survey of business customers in construction and mining equipment industry in Iran is conducted, and a total of 90 responses are obtained. The collected data are analyzed according to the structural equation modeling technique using partial least square path modeling

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8

Wangwacharakul, Promporn, Silvia Márquez Medina, and Bozena Bonnie Poksinska. "Cross-cultural comparability of customer satisfaction measurement – the case of mobile phone service providers." International Journal of Quality and Service Sciences 13, no. 2 (2021): 236–52. http://dx.doi.org/10.1108/ijqss-01-2020-0011.

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Purpose Customers from different cultures might have different expectations and perceptions of quality, leading to different levels of satisfaction. Together with the construct and measurement equivalence issues of cross-cultural surveys, this raises the question of the comparability of customer satisfaction measurements across countries. The purpose of this study is to evaluate the survey method of anchoring vignettes as a tool for improving the comparability of customer satisfaction measurements across countries and to shed some light on cultural influences on customer satisfaction measureme

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Sadílek, Tomáš. "Visitors Satisfaction Measurement in Czech Tourism." Acta Universitatis Agriculturae et Silviculturae Mendelianae Brunensis 63, no. 5 (2015): 1729–37. http://dx.doi.org/10.11118/actaun201563051729.

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The paper deals with describing the method of satisfaction measurement as a one of marketing techniques used for detecting visitors’ satisfaction in tourist regions in the Czech Republic. In the treatise, we try to analyse visitors’ satisfaction with the twenty four partial factors affecting total satisfaction. In the theoretical part of the paper, there are described methodological approaches to satisfaction measurement and presented various methods for satisfaction measurement with focus on the Satisfaction Pyramid method which is also used in the field part. Other presented methods are Cust

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Moorthy, Krishna, Loh Chun T’ing, Seow Ai Na, et al. "Corporate image no longer leads to customer satisfaction and loyalty: a Malaysian perspective." International Journal of Law and Management 60, no. 4 (2018): 934–52. http://dx.doi.org/10.1108/ijlma-04-2017-0082.

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Purpose This paper aims to study the factors that influence customer loyalty toward the internet service providers in Malaysia. The five factors used are corporate image, perceived quality, perceived value, price fairness and promotion. The mediating variable of this study is customer satisfaction, while customer loyalty is the study variable. Design/methodology/approach The primary data collection has been done by distributing survey questionnaires to 338 internet users in Malaysia. The data collected have been analyzed with SAS software. Findings The results showed that perceived quality has

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