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Journal articles on the topic 'Evaluation of competitiveness of banking services'

Author: Grafiati

Published: 28 May 2022

Last updated: 31 July 2025

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1

Nefedova, K. A., and D. O. Maslakova. "An analysis of competition in the banking sector of the City of Vladimir." Regional Economics: Theory and Practice 18, no. 4 (2020): 610–26. http://dx.doi.org/10.24891/re.18.4.610.

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Subject. This article deals with the issues related to the major competitive differentiators of banks, as well as the competitiveness assessment. Objectives. The article aims to develop indicators to assess the competitiveness of banking institutions, conduct a consumer assessment of the attractiveness of the bank, as well as identify leading institutions in the banking services market of the City of Vladimir. Methods. For the study, we used the methods of comparative analysis, and factorial and rating evaluation procedures. Results. The article presents certain methods for assessing the compe

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2

Makarenko, Inna, and Oleksiy Plastun. "Quasi-Competitiveness of the Audit Services Market in Ukraine: The Aspect of European Integration." Visnyk of the National Bank of Ukraine, no. 237 (September 29, 2016): 20–26. http://dx.doi.org/10.26531/vnbu2016.237.027.

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In the context of European integration processes and transformations in the banking sector, a study of the concentration of the audit services market in Ukraine, one of the most regulated markets, was held. The authors applied a number of methods for evaluation of concentration: the traditional methods of determining the level of market competition and the Kruskal-Wallis test to confirm market heterogeneity. The results allow for a conclusion that there is a high level of regional market concentration, which necessitates a competitive market environment for the implementation of audit services

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3

Serbinenko, N., O. Holovan, and O. Oliynyk. "Instrumental support of competitiveness management of service institutions." Galic'kij ekonomičnij visnik 71, no. 4 (2021): 99–107. http://dx.doi.org/10.33108/galicianvisnyk_tntu2021.04.099.

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The effectiveness of the bank's management depends on the information support quality and appropriate diagnostics of the bank's work with its clients, particularly corporate ones. The aim of this investigation is to develop promising tools for diagnostics of the operation of commercial banks serving corporate clients in the regional market. The competitiveness indicator is proposed in this paper as a commercial bank operation diagnostic tool This indicator gives an opportunity to evaluate the bank operation in comparison with its competitors due to the level of satisfaction with the quality of

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4

Ai, Tran Huu, Tran Duc Tuan, and Vinh Thanh Bui. "IMPACT ON COMPETITIVENESS OF VIETNAMESE COMMERCIAL BANKS: RESEARCH IN HO CHI MINH CITY." EUrASEANs: journal on global socio-economic dynamics, no. 1(20) (February 5, 2020): 07–22. http://dx.doi.org/10.35678/2539-5645.1(20).2020.07-22.

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This study has been designed to identify the factors affecting the competitive competence of commercial banks and to rank the priority among these factors as applied to bank leaders’ planning and development strategies. According to the evaluation of managers, the impact of the factors affecting the competitive competence of commercial banks is gradually decreasing in the following order: Financial capacity, Quality of banking and financial services, Management capacity of executive management, Human resources, Technology capacity.

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Anvarovich, Nozimov Eldor. "Navigating the Digital Horizon: Unlocking Innovative Frontiers in Remote Banking Services." Journal of Business Innovation and Accounting Research 1, no. 1 (2023): 25–34. http://dx.doi.org/10.56442/3qyk2z93.

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The rapid development of technology allows every industry including banking to adapt to integrate the banking business with technology. This research discusses the importance of digital transformation in the banking world, especially along with the COVID-19 pandemic. Digital transformation is the main key in increasing bank competitiveness, opening greater revenue opportunities, and increasing net profit efficiency. The utilization of digital channels during and after the pandemic has been an integral part of this change. The factors underlying digital transformation involve the increasingly h

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6

Poudel, Aakriti, and Arjun Niraula. "Customer-Driven Evaluation of Service Quality in Nepal's Banking Sector." International Journal of Atharva 2, no. 2 (2024): 149–65. http://dx.doi.org/10.3126/ija.v2i2.70251.

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Service quality is a critical determinant of customer satisfaction in the banking sector, where customers' perceptions of various service attributes directly influence their loyalty and engagement. In Nepal, understanding these perceptions is essential for banks to maintain competitiveness and improve service standards. This study utilized a quantitative approach to assess customer satisfaction across key service attributes in Nepal's banking sector. A structured questionnaire was distributed to 120 respondents, measuring their agreement with statements related to service quality using a Liker

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Abdillah, Luthfi, Nur Asnawi, and Indah Yuliana. "BUILDING A CUSTOMER BENEFIT MODEL DRIVEN BY CUSTOMER SATISFACTION AND CUSTOMER LOYALTY BASED ON DIGITAL EXPERIENCE." EL DINAR: Jurnal Keuangan dan Perbankan Syariah 12, no. 1 (2024): 40–63. http://dx.doi.org/10.18860/ed.v12i1.25431.

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Intense competition in the banking industry drives Islamic banks to offer digital services, boosting their performance and competitiveness. Digitization requires evaluation to measure the expected level of success. This study aims to assess the success of digital banking services in Islamic banks, considering not only financial gains, but also Maqashid Shariah-based indicators. Using the information system success model theory approach, the research began with an evaluation of the dimensions of the digital Shariah bank experience. Subsequently, we examined their influence on customer loyalty a

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8

Polasik, Michał, Agnieszka Butor-Keler, Paweł Widawski, and Grzegorz Keler. "Evaluating the Regulatory Approach to Open Banking in Europe: An Empirical Study." Financial Law Review, no. 34 (2) (November 7, 2024): 59–90. https://doi.org/10.4467/22996834flr.24.007.20612.

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This paper assesses the impact of the regulatory approach to open banking in Europe. The evaluation is based on a review of the revised Payment Services Directive (PSD2), Regulatory Technical Standards (RTS) and the studies of experts from 30 countries as part of the PayTechImpact.EU project. The study aims to examine the effects of the introduction of the PSD2 regulation in the EU. The results of the study reveal that PSD2 is an example of an effective lawmaking process. It focuses on stimulating innovation and creating new value for customers, while concurrently developing the competitivenes

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9

Szemán, Judit, Sándor BOZSIK, and Gábor SÜVEGES. "Digitalization of the banking sector in Hungary." Acta Academiae Beregsasiensis. Economics, no. 2 (December 22, 2022): 163–71. http://dx.doi.org/10.58423/2786-6742/2022-2-163-171.

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During the pandemic period, considerable attention was paid to the online digital financial services. Tangible services provide tangible benefits to both the national economy and citizens. Easily accessible and popular options contribute to reducing the use of cash, expanding e-commerce and administration, and raising financial awareness, as well as creating a sustainable financial system. The widespread use of digital services ensures connection to the global world, more effective use of opportunities, and thus success either as an individual, as a company, or as a government actor. The emerg

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10

Pradila, Arfir, and Teofilus Teofilus. "EVOLUSI BANK KONVENSIONAL DALAM PERSPEKTIF TEORI PUSH PULL MOORING." Jurnal Manajerial Bisnis 8, no. 1 (2024): 1–18. http://dx.doi.org/10.37504/jmb.v8i1.639.

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This study aims to identify differences in customer perceptions of push and pull factors in switching from conventional banking services to digital banking at Bank Mandiri Tanjung Perak Branch in Surabaya. The research methodology involves questionnaires for quantitative data collection and documentation to support the data. Analysis is conducted using the Push Pull Mooring (PPM) theory to evaluate the influence of Service Quality, Perceived Ease of Use, and Lifestyle on customers' Switching Intention. The findings indicate that for customers with less than 5 years of transaction experience, s

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11

Jasevičienė, Filomena, Bronius Povilaitis, and Simona Vidzbelytė. "COMMERCIAL BANKS PERFORMANCE 2008–2012." Business, Management and Education 11, no. 2 (2013): 189–208. http://dx.doi.org/10.3846/bme.2013.11.

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A country’s image, economic development process and GDP growth is significantly influenced by its banking sector performance. Banking’s success largely depends on public confidence. Only a small part of the banking services customers understand the indicators and ratios which are used to assess bank’s activities. Therefore, there is a need to analyze banks performance results in Lithuania. The paper presents a principal component analysis model applied on banks performance ratios in Lithuania. The main purpose of this article is to analyze basic indicators used in banks performance evaluation

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Iziumtseva, Nataliia, and Vitalii Yuskovych. "Improving the process of management and evaluation of the bank's personnel." FINANCIAL AND CREDIT SYSTEMS: PROSPECTS FOR DEVELOPMENT 4, no. 15 (2024): 9–19. https://doi.org/10.26565/2786-4995-2024-4-01.

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The article examines the improvement of the process of evaluating the personnel of commercial banks, the relevance of which is due to the modern challenges of management development in the conditions of the constant development of technological innovations and economic changes. A modern approach to bank personnel management requires effective personnel management, as qualified and motivated specialists are the basis for the competitiveness of any organization, including a bank. In the conditions of innovative transformation, it is the digitalization of banking services that requires adaptation

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13

Styadi, Aris. "Inovasi Platform Integrasi Belanja Pemerintah melalui Digipay “Pemberdayaan UMKM Perspektif New Public Governance”." Journal of Management and Bussines (JOMB) 6, no. 6 (2024): 2047–56. https://doi.org/10.31539/jomb.v6i6.13947.

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This study aims to analyze the effectiveness of Digipay in improving the efficiency, transparency, and accountability of state spending management, as well as evaluating its role in the transformation of digital-based public governance involving the concept of New Public Governance. This study uses a qualitative methodology based on secondary data to analyze the implementation of the Digital Payment (Digipay) platform by the Ministry of Finance in government spending. The results of the study show that the implementation of Digipay has received a positive response from various parties, with si

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14

Balabash, Olha, and Oleksandrа Guzheva. "MANAGEMENT TECHNOLOGIES AS THE BASIS OF ENSURING SUSTAINABLE COMPETITIVE ADVANTAGES OF THE BANK." Financial and credit systems: prospects for development 3, no. 10 (2023): 7–17. http://dx.doi.org/10.26565/2786-4995-2023-3-01.

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The article examines the importance of management technology in ensuring sustainable competitive advantages of the bank. The evaluation of the competitiveness of competitor banks was carried out using a method that, unlike the existing ones, allows taking into account the evaluation of technological parameters, which in modern conditions has a significant impact on the competitiveness of banks. According to the results of the competitiveness assessment, it was established that modern clients of banking institutions expect convenience and speed in interaction with banks, in view of this,

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15

Maiyo, Martin, and Patricia Kungu. "Digitization Strategies on Performance of Commercial Banks in Kenya." International Journal of Business Management, Entrepreneurship and Innovation 4, no. 3 (2022): 1–11. http://dx.doi.org/10.35942/jbmed.v4i3.267.

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The study's overarching goal looked at the impact of Kenyan commercial banks' digitization policies on their performance. The financial industry has been undergoing technological advancements which effectively hinders their ability to cope with market forces which threaten their profitability and growth, financial inclusivity, competitiveness and survival. Kenyan commercial banks are in the process of executing various digitization strategies to enable them fight against increased competition and new market demands hence each individual bank has to provide services that meets these needs. The

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16

Rozhko, Viktor I., and Nataliia G. Duna. "Improved Business Communication of Credit and Financial Institutions." Business Inform 2, no. 553 (2024): 324–32. http://dx.doi.org/10.32983/2222-4459-2024-2-324-332.

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The aim of the article is the theoretical substantiation and development of measures to improve the business communications of a credit and financial institution. The paper examines the state of information support and strategic orientation of business communications, marketing orientation of a credit and financial institution; an analysis of the results of business communications management is carried out; an integrated approach to the communication policy of a credit and financial institution has been proposed. The study considers such features of development as the complexity of problems an

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17

Sunitha, R. "Measuring Intellectual Capital Performance of Indian Private Sector Banks Using WASPAS." Trends in Finance and Economics 2, no. 2 (2024): 211–21. http://dx.doi.org/10.46632/tfe/2/2/31.

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Indian private sector banks are currently showing excellent performance. Their success is largely attributed to strong management practises, customer-centric strategies, technical breakthroughs, and risk management techniques. Indian private sector banks are quickly adopting digital transformation, responding to shifting market circumstances, and providing cutting-edge banking solutions. This has aided in expanding their customer base and raising client contentment. To inspire client confidence, they have also concentrated on enhancing service quality, offering individualised services, and put

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18

Nguyen, Dac Thanh, Thi Thuy Duong Luu, and Huu That Nguyen. "Investigating determinants of competitiveness of the retail banking service in Vietnam: a customer approach." Journal of International Economics and Management 20, no. 1 (2021): 80–100. http://dx.doi.org/10.38203/jiem.020.1.0006.

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This study is conducted to clarify the impact of the factors on the competitiveness of retail banking services inVietnam’s commercial banks from the customer’s approach. The hypothesis in this paper is proposed that the competitiveness of retail banking services is related to the following factors: service quality, fees, distribution channels, promotion activities, and brand. The data is used from the survey conducted by 438 individual customers who have been using retail banking services in Vietnam’s big cities. This paper shows that the specific factors which are positively impact the compet

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19

SHIRINYAN, Aram, and Lada SHIRINYAN. "COMPETITIVENESS OF UKRAINE’S BANKING SERVICES MARKET: SCALE FACTOR." Economy of Ukraine 2019, no. 2 (2019): 37–48. http://dx.doi.org/10.15407/economyukr.2019.02.037.

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The need for effective development of Ukraine’s banking services market under conditions of expansion of foreign capital and international business rules requires the presence of competitive advantages of the national suppliers of banking services. In this context and from the point of view of the European integration processes in Ukraine’s economy, the development of modern tools of prudential supervision by the authorized bodies is becoming relevant. The authors for the first time define the concept of competitiveness of the banking services market and analyze this competitiveness from the s

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20

Fedyshyn, M. F., A. S. Abramova, A. V. Zhavoronok, and M. G. Marych. "MANAGEMENT OF COMPETITIVENESS OF THE BANKING SERVICES." Financial and credit activity: problems of theory and practice 1, no. 28 (2019): 64–74. http://dx.doi.org/10.18371/fcaptp.v1i28.163340.

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21

Worimegbe, Powel Maxwell, and Ikechukwu Federick Muo. "Digitalisation and firms’ competitiveness in deposit money banks." Global Journal of Information Technology: Emerging Technologies 11, no. 2 (2021): 19–28. http://dx.doi.org/10.18844/gjit.v11i2.5026.

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The study examined the effect of digital banking on competitiveness in deposit money banks in Nigeria. The study revealed that there are types of measures of digital banking. These measures are the internal and external digital banking. The measures of competitiveness used in the study are value-added services, quality of service and innovation. The descriptive survey design was employed. The primary source of data was used, and a 7-point Likert scale questionnaire was administered to 312 respondents. Data were analysed using the structural equation model. The results reveal that digital banki

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22

SHIRINYAN, Aram, and Lada SHIRINYAN. "COMPETITIVENESS OF UKRAINE’S BANKING SERVICES MARKET: SCALE FACTOR (the end)." Economy of Ukraine 2019, no. 3 (2019): 35–51. http://dx.doi.org/10.15407/economyukr.2019.03.035.

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The need for effective development of Ukraine’s banking services market under conditions of expansion of foreign capital and international business rules requires the presence of competitive advantages of the national suppliers of banking services. In this context and from the point of view of the European integration processes in Ukraine’s economy, the development of modern tools of prudential supervision by the authorized bodies is becoming relevant. The authors for the first time define the concept of competitiveness of the banking services market and analyze this competitiveness from the s

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23

Mikhailova, Y. E. "Competitive Analysis of the Russian Online Banking Market." Scientific Research of Faculty of Economics. Electronic Journal 12, no. 2 (2020): 69–102. http://dx.doi.org/10.38050/2078-3809-2020-12-2-69-102.

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The functioning of the digital economy determines the introduction of Internet technologies in almost all areas of business. In recent years, online banking systems have become widespread in Russia, which contribute to the appearance of new competitive factors in the banking services market. By providing services via the Internet, the banks can improve their financial performance and effectiveness by offering customers more services in a convenient format and on the most profitable conditions. Nowadays online banking as a tool for providing banking services is crucially important for the impro

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24

Voinova, Yevheniia. "The competitiveness of Ukraine’s banks in the world banking market." Herald of Ternopil National Economic University, no. 4(90) (December 12, 2018): 81–98. http://dx.doi.org/10.35774/visnyk2018.04.081.

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The article examines the market of banking services in Ukraine through comparing indicators of competitiveness of Ukrainian banks and banks with foreign capital in the domestic market and global market. Taking into account the network-type structure of banks, six groups of banks are determined according to the degree of branching, namely: systemically important banks, all-Ukrainian equilibrium banks, all-Ukrainian concentrated banks, regional banks, local individual banks, closed banks. A particular emphasis is placed on a range of banking services and pricing policies of banks groups. The cla

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25

Nguyễn, Thị Lâm Anh, Minh Hà Lương, and Thị Yến Anh Vũ. "Impact of online services on bank competitiveness in Vietnam." Tạp chí Kinh tế - Luật và Ngân hàng 266, no. 7 (2024): 99–115. http://dx.doi.org/10.59276/jelb.2024.07cd.2738.

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This study determines and measures the impact of online services on the competitiveness of Vietnamese commercial banks. The authors use the Generalized Least Squared method and data from 33 Vietnamese commercial banks from 2016 to 2022 to estimate the relationship. The results show that banks with high online service indexes demonstrate higher competitiveness. Internet banking activities for corporate and individual customers positively impact the competitiveness of state-owned and private commercial banks. Online services do not show a significant impact on listed banks. Meanwhile, e-banking

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SHIRINYAN, Aram, and Lada SHIRINYAN. "COMPETITIVENESS OF UKRAINE’S BANKING SERVICES MARKET: RIVALRY FACTOR, TRENDS AND RESULTS." Economy of Ukraine 2019, no. 6 (2019): 18–38. http://dx.doi.org/10.15407/economyukr.2019.06.018.

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The authors propose a new methodology for the integrated assessment of the competitiveness of Ukraine’s banking services market, which reflects the result and perfection of the competitive interaction of banks and determines the degree of advantage of the set indicators of Ukraine’s banking services market over the set indicators of other sectors of economy and the corresponding markets in other countries. The approach is realized from the standpoint of competitive interaction of banks, business efficiency and distribution of services and is tested to analyze the situation in 2006–2017. The pr

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27

Васильева, Ю. А. "Instruments for improvement the quality of banking services." Экономика и предпринимательство, no. 4(129) (May 31, 2021): 1338–41. http://dx.doi.org/10.34925/eip.2021.129.4.267.

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В статье предложена классификация банковских услуг по критерию уровня их качества в сравнении с рыночными и локальными ожиданиями. Автором разработана модель повышения качества банковских услуг с учетом использования предложенной классификации и определены меры по управлению качеством услуг. Описана рекомендуемая к использованию методика оценки качества банковских услуг, в основе которой широкий спектр показателей качества. Определены ключевые факторы, оказывающие влияние на конкурентоспособность банковских услуг, и предложена система показателей для комплексной оценки конкурентоспособности ба

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Safitri, Indira Dewi, and Tiara Aprialita Amanda. "Contribution of the Banking Sector in Improving the Capability and Competitiveness of Micro, Small, and Medium Enterprises (MSMEs)." Journal of Banks and Financial Institution 1, no. 1 (2025): 36–48. https://doi.org/10.70764/gdpu-jbfi.2025.1(1)-04.

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Objective: This study aims to analyze the banking sector's contribution to enhancing the competitiveness of Micro, Small, and Medium Enterprises (MSMEs) by improving access to financial services, promoting digital payment systems, and strengthening financial literacy. Research Design & Methods: This research uses a qualitative method with literature study to analyze concepts, theories, and policies in depth from various written sources such as books, journals, and other documents. Findings: The results indicate that financial accessibility through banking institutions significantly improve

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GUO, Chenchen. "Digital transformation of Russia's banking system as improving the competitiveness of banks." Finance and Credit 27, no. 2 (2021): 385–401. http://dx.doi.org/10.24891/fc.27.2.385.

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Subject. The article discusses the need for digital transformation of banking services in the context of ensuring the appropriate level of competitiveness of banking institutions in the Russian financial market. Objectives. The article aims to identify prospects and trends of the digital transformation of the Russian Federation's banking system in the context of improving the banks' competitive advantages and competitiveness at the current stage of development. Methods. For the study, I used the theoretical and methodological, and systems approaches. Results. The article identifies leaders in

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Terenteva, Natalya, and Julia Movchan. "ANALYSIS OF COMPETITIVENESS OF DIGITAL BANKING IN UKRAINE." Actual Problems of Economics 1, no. 268 (2023): 14–22. http://dx.doi.org/10.32752/1993-6788-2023-1-268-14-22.

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The article analyzes the state of digital banking in Ukraine in order to identify the competitiveness of this sector of the economy. The Ukrainian banking system has gradually accustomed its consumers to the technology of services and the digital environment, using the latest technologies and introducing them into its activities at all levels. Accordingly, the latest technologies are used, high service and interesting applications are offered, which are pleasant and convenient to use. At the same time, the approach to all banking operations is changing, they are becoming increasingly easy, fas

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Nhung, Nguyen Thi, Tran Thi Thanh Tu, and Tran Minh Anh. "Cross-Border Banking Services and Determinants of Bank Selection from Corporate Customer’s Perspective: Evidence from Vietnam." Accounting and Finance Research 8, no. 1 (2019): 138. http://dx.doi.org/10.5430/afr.v8n1p138.

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This paper focuses on assessment of cross-border services in the Vietnam banking system in the context of international integration from customer’s perspective. The authors used Exploratory Factor Analysis (EFA) in SPSS from survey of 153 corporate clients of Vietnamese banks in 2018 to evaluate the current situation of offering cross-border services as well as competitiveness of banking system in Vietnam. Research results show that from customers’ perspective three key factors relating to marketing policy, infrastructure and financial capacity of banks are the most important factors in select

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Shaikh, Salman Ahmed. "Economic Evaluation of Islamic Banking in Pakistan." Journal of King Abdulaziz University: Islamic Economics 36, no. 1 (2023): 91–111. https://doi.org/10.4197/islec.36-1.5.

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The term Islamic in Islamic banking naturally raises the question of what this word adds to the concept and practice of banking? The early literature on Islamic economics raised the bar of expectations and envisioned Islamic banking as distinct from conventional banking by avoiding interest in letters and spirit. Interest-based banking was thought to suffer from exclusion, inequality, injustice, misallocation of capital resources and concentration of capital. It was thought that Islamic banking, while avoiding interest, would be more inclusive, equitable, and fair and would result in a broad a

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Сапожникова, С. М., С. А. Чудакова, and Е. Е. Матвеева. "Assessment of the competitiveness of products (services) of small banks in Russia." Экономика и предпринимательство, no. 7(144) (December 2, 2022): 868–76. http://dx.doi.org/10.34925/eip.2022.144.7.172.

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В статье представлен анализ банковских услуг малых банков России, рассмотрены показатели деятельности, дана оценка банковских услуг и конкурентоспособности банков. Представлены основные тренды в системе развития банковских услуг. Разработана защитная стратегическая позиция малых банков России и разработаны этапы формирования цифровой трансформации. Предлагается система предоставления банковских продуктов малыми банками России в условиях трансформации банковской системы. The article presents an analysis of banking services of small banks in Russia, performance indicators are considered, an asse

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К. А. Кirdasinova, R. K. Sabirova, D. A. Aibossynova, and G. К. Kabdullina. "CONTEMPORARY MANAGEMENT OF COMMERCIAL BANKS." BULLETIN 1, no. 383 (2020): 226–34. http://dx.doi.org/10.32014/2020.2518-1467.28.

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The development of a market economy is characterized by instability of both external and internal organizational environment, which leads to the succession of the influence of the compared competitive advantages of credit and financial market entities on the formation of their competitive positions, which, in turn, means that the competitiveness of banks, like other financial institutions, is a relative concept. Competition is a rather subtle and flexible concept. In conditions of reduced demand for banking products and services, banking organizations that provide low-quality banking services

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Glushchenko, Marina, Naila Hodasevich, and Natalia Kaufman. "Innovative financial technologies as a factor of competitiveness in the banking." SHS Web of Conferences 69 (2019): 00043. http://dx.doi.org/10.1051/shsconf/20196900043.

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The models for the implementation and development of financial services and services are changing due to the global transformation of the financial and economic sphere, which is caused by the emergence of innovative financial technologies. This leads to a fundamental change in the financial market and the factors that determine the leading positions of its participants. Only the use of innovative technologies in the banking business ensures a high level of competitiveness in the market and further expansion of the client base. Banks are rebuilding traditional financial business models through

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Magamadova, Tabarik S., Olga Yu Yanova, and Patimat S. Bataeva. "INFORMATION TECHNOLOGY MANAGEMENT OF THE BANK." EKONOMIKA I UPRAVLENIE: PROBLEMY, RESHENIYA 4/4, no. 145 (2024): 53–59. http://dx.doi.org/10.36871/ek.up.p.r.2024.04.04.006.

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With the development of information technologies, financial innovations largely depend on financial technologies, and banking and financial technologies are also closely linked. Outsourcing of information technology has gradually become inevitable for the application and development of banking IT. Due to the advantages of outsourcing banking services in strategic planning, cost control, risk transfer and increasing core competitiveness, the volume and scale of its outsourcing services has reached unprecedented development. This article analyzes in detail the characteristics of IT outsourcing b

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Yuldasheva Dilorom Shakhzod kizi. "METHODOLOGICAL FOUNDATIONS FOR THE DEVELOPMENT OF THE BANKING SERVICES MARKET BASED ON MODERN MARKETING STRATEGIES." Innovation Science and Technology 1, no. 2 (2025): 65–68. https://doi.org/10.55439/ist/vol1_iss2/44.

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The development of the banking services market in the digital era demands a strategic approach that integratesmodern marketing techniques to enhance competitiveness, customer engagement, and fnancial stability. This studyexplores the methodological foundations necessary for advancing the banking sector through contemporary marketingstrategies such as digital transformation, customer relationship management (CRM), personalized fnancial services,and omnichannel communication. The research highlights the role of data analytics, artifcial intelligence, and behavioralsegmentation in optimizing mark

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Viadrova, I. M., and M. V. Morozov. "Essence of Competitiveness in the Banking Sector: The Status and Problems." Business Inform 11, no. 514 (2020): 324–30. http://dx.doi.org/10.32983/2222-4459-2020-11-324-330.

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The article is aimed at closer defining the content of the concept of «bank competitiveness», as well as analyzing the status and problems of ensuring a competitive environment in the banking system of Ukraine. The essence of banking competition was researched and a critical analysis of approaches to understanding the concept of «bank competitiveness» was carried out. Under the concept of «bank competitiveness», it is proposed to understand the integral characterization, which will reflect the real and potential opportunities of the bank to create and promote competitive products and services

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Viadrova, I. M., and M. V. Morozov. "Essence of Competitiveness in the Banking Sector: The Status and Problems." Business Inform 11, no. 514 (2020): 324–30. http://dx.doi.org/10.32983/2222-4459-2020-11-324-330.

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The article is aimed at closer defining the content of the concept of «bank competitiveness», as well as analyzing the status and problems of ensuring a competitive environment in the banking system of Ukraine. The essence of banking competition was researched and a critical analysis of approaches to understanding the concept of «bank competitiveness» was carried out. Under the concept of «bank competitiveness», it is proposed to understand the integral characterization, which will reflect the real and potential opportunities of the bank to create and promote competitive products and services

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M., Abdul Kareem. "A Study on the recent Technology introduced on the Employee's Job Security of Banking Sector with special reference to Trichy City." RESEARCH REVIEW International Journal of Multidisciplinary 03, no. 11 (2018): 123–26. https://doi.org/10.5281/zenodo.1482407.

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In the last three decades, the banking sector has seen a profound transformation owing to the changes in the global financial environment. The major change witnessed in the banking sector has been great advances in financial innovations and technologies information technology (IT) has become a key element in economic development and a backbone of knowledge based economies in terms of operations, quality delivery of services and productivity of services. Therefore, taking advantage of information technologies (IT) is an increasing challenge for developing countries. There is now growing evidenc

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Salim, Akeel. "The quality of banking services as a gateway to increase the competitiveness of banks." Al Kut Journal of Economics and Administrative Sciences 15, no. 49 (2023): 207–25. http://dx.doi.org/10.29124/kjeas.1549.10.

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Global changes as a result of technology in the field of financial and banking activities have shown great competitive challenges as a result of the globalization of banking activity and the liberalization of banking financial services to take its challenges on the shoulders of banking activity to adapt to the changes and face the negative effects and take advantage of them to achieve their gains and it became necessary to work on the development of banking services and keep abreast of developments in this field to achieve the wishes of customers is one of the main entrances to increase and de

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Setiawan, Aji, Prans Sintia Diadani, Rilla Masyita, S. Ritonga Ari Putri, and Nurbaiti Nurbaiti. "Strategi Digitalisasi di Bank Syariah untuk Meningkatkan Daya Saing." AKSIOMA : Jurnal Sains Ekonomi dan Edukasi 2, no. 1 (2025): 260–70. https://doi.org/10.62335/6v1maz65.

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Digitalization strategies in Islamic banks are important to increase competitiveness in the increasingly competitive digital era. The research objective of this journal is to explore the development and strategies of digitization in Islamic banks in an effort to improve their competitiveness in the increasingly growing digital era. With the advancement of financial technology and changes in consumer behaviour, Islamic banks are faced with the challenge of providing faster, easier, and more accessible services, while still complying with sharia principles. This research uses a qualitative appro

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Zamaslo, Olha, Viktor Kovalenko, and Olha Lozynska. "DIGITAL TRANSFORMATION LEVEL INDICATORS OF BANKS." Baltic Journal of Economic Studies 7, no. 2 (2021): 77–82. http://dx.doi.org/10.30525/2256-0742/2021-7-2-77-82.

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The article studies the approach to assessing the banking digitalization influenced by economy digitalization, dynamically spread electronic payments, e-commerce, and innovative digital service technologies. Digitalized banking services, widespread online platforms and digital customer communication channels require an approach to assessing the banking digitalization identifying the bank’s competitiveness, strengths and weaknesses strategically. The aim is to develop a banking digitalization indicator system and assessment methods within a complex indicator. To achieve this, the research appli

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Птащенко, Олена Валеріївна. "РОЗВИТОК МАРКЕТИНГУ БАНКІВСЬКОЇ СФЕРИ НА ЗАСАДАХ КЛІЄНТООРІЄНТОВАНОГО ПІДХОДУ". Bulletin of the Kyiv National University of Technologies and Design. Series: Economic sciences 133, № 2 (2019): 70–78. http://dx.doi.org/10.30857/2413-0117.2019.2.6.

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The article considers the principal components of bank marketing along with providing insights into the bank marketing concept and pathways for its improvement. The study identifies the key trends and stages in bank marketing development. It is emphasized that the current mainstream in the banking sector is closely linked to the on-going processes of automation, computerization, globalization, permanently updated technological tools and advanced banking technologies. Innovations have become an integral part of banking activities and encouraged to implement a range of marketing and logistics co

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Nazhmudinov, A. D., and P. G. Isaevа. "Evaluation of remote banking services in Russia." Finance and Credit 26, no. 5 (2020): 1085–98. http://dx.doi.org/10.24891/fc.26.5.1085.

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Subject. We consider the activities of commercial banks relating to banking services that are based on remote service technology. Objectives. The purpose is to explore remote banking as one of the most promising ways to provide banking services, using the PAO Promsvyazbank case. Methods. The study rests on general scientific methods, like analysis and synthesis, historical analysis, comparison, and tabular and graphical methods for presenting data. Results. We reviewed the indicators of remote banking in Russia and its development trends, analyzed the transactions of PAO Promsvyazbank in the r

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Олцаева, Т. З., Г. А. Наликова, З. Б. Анджаева, А. Д. Кептулова, Э. Б. Лиджиева, and Э. Н. Джапова. "Electronic services in banks." Экономика и предпринимательство, no. 9(146) (January 22, 2023): 1258–61. http://dx.doi.org/10.34925/eip.2022.146.9.250.

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В статье рассматривается система электронных услуг в банках. Приведены особенности рынка банковских услуг. Представлены базовые виды финансовых технологий в обеспечении конкурентоспособности коммерческого банка. The article discusses the system of electronic services in banks. The features of the banking services market are given. The basic types of financial technologies in ensuring the competitiveness of a commercial bank are presented.

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Savelieva, Nadezhda K., and Tatiana A. Timkina. "Competitiveness of the Russian Banking System: Cross-Border Aspect." Vestnik of North-Ossetian State University, no. 4 (December 25, 2021): 211–16. http://dx.doi.org/10.29025/1994-7720-2021-4-211-216.

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The processes of globalization and cross-border relations between countries have made it possible to carry out work and provide services in the markets of another country. In the conditions of the banking sector, this process is expressed in the branches of foreign banks or by investing money in the authorized capital of an existing bank. In this case, the management process is located in another country. Foreign investment in all sectors plays an important role in the development of the economy. The classification of commercial banks depends on the source of financing of the authorized capita

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Smolenskaya, Svetlana V., and Victoria O. Myznikova. "The main problems of digitalization of banking services in Russia." Bulletin of Ulyanovsk State Technical Univercity 105, no. 1 (2024): 70–72. http://dx.doi.org/10.61527/1684-7016-2024-1-70-72.

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The purpose of the study is to study the complex process of introducing various new technologies into the banking service system, which improves banking activities and has a number of advantages in the modern world, however, it is accompanied by a number of risks that may negatively affect the same banking activity. To date, the competitiveness of credit institutions directly depends on the speed of their response to rapid changes in the development of information technologies that allow automating banking activities. The materials of this study provide an opportunity to deepen understanding o

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Chirima, Darlington Tinashe, and Kelvin Chikochi. "The Impact of Electronic Banking on the Competitiveness of Commercial Banks in Zimbabwe (2014-2015)." International Journal of Case Studies 5, no. 11 (2016): 13–20. https://doi.org/10.5281/zenodo.3533563.

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The purpose of the study was to investigate the impact of e-banking on the competitiveness of commercial banks in Zimbabwe. With the world experiencing a global electronic revolution where almost every business transaction can be done through electronic means, Zimbabwean banks have not been left out. The rise of e-banking in Zimbabwe poses a challenge on the competitiveness of commercial banks. The study focused on the impact of e-banking on traditional banks’ market share growth, profitability and customer satisfaction. A descriptive design was employed and a sample of 100 e-banking cus

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Boshkoska, Meri, and Kosta Sotiroski. "An empirical study of customer usage and satisfaction with e-banking services in the Republic of Macedonia." Croatian Review of Economic, Business and Social Statistics 4, no. 1 (2018): 1–13. http://dx.doi.org/10.2478/crebss-2018-0001.

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Abstract Recent developments in the field of information and communication technologies (ICTs) have created new opportunities for enhancing both the operations and competitiveness within the banking sector. The application of contemporary ICT-based solutions has resulted in significant changes in the traditional banking business, through the involvement of brand new approaches in the process of distribution of banking products and services to customers. As a part of the services offered by any modern bank, e-banking has become a synonym for an efficient system aimed at delivering traditional b

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