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Journal articles on the topic 'Evaluation of public administration'

Author: Grafiati

Published: 4 June 2021

Last updated: 10 February 2022

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1

Rudžionienė, Jurgita, and Jaroslav Dvorak. "Public administration approach." Library Management 35, no. 6/7 (2014): 495–507. http://dx.doi.org/10.1108/lm-02-2014-0019.

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Purpose – The purpose of this paper is to define the problem and to initiate discussion on library evaluation as significant part of institutional evidence-based management from public administration approach. Design/methodology/approach – In order to fulfilling the purpose, special attention to present the concepts of valuing information, library performance evaluation, measurement, etc. is drawn, main evaluation functions are analysed. Economic aspects of information services vs intellectual ones are discussed. Consistent patterns and principles of public administration as well as possibilit

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Dobó, Marianna. "Evaluation and Measurement in Local Public administration." Acta Universitatis Sapientiae, Economics and Business 1, no. 1 (2013): 53–67. http://dx.doi.org/10.2478/auseb-2014-0004.

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Abstract The judgement of self-governmental operation and the evaluation of providing public services have been focused on since the democratic transformation. By the 1st of January 2012 (CXCIX/2011. and CLXXXIX/2011. law) amendment of the Hungarian on civil servants, the civil servants work performance evaluation system has been introduced with the consideration of the principles of the civil servants carrier programme. The purposes of this evaluation system are made in order to grow the workers management efficiency in the field of public service, and also to improve their work standards.

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Nagel, Stuart. "EVALUATING PUBLIC POLICY EVALUATION." Policy Studies Journal 16, no. 2 (1987): 219–32. http://dx.doi.org/10.1111/j.1541-0072.1987.tb00776.x.

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4

Arta, Musaraj. "Communication processes, public administration and performance evaluation." Academicus International Scientific Journal 3 (March 2011): 28–37. http://dx.doi.org/10.7336/academicus.2011.03.02.

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Matei, Ani, Corina Georgiana Antonovici, and Carmen Savulescu. "Adaptive Public Administration. Managerial and Evaluation Instruments." Lex localis - Journal of Local Self-Government 15, no. 4 (2017): 763–84. http://dx.doi.org/10.4335/15.4.763-784(2017).

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The adaptive public administration occurs frequently in theoretical and empirical analyses. The concept itself represents the finality of multiple approaches, assessing and operationalizing the impact of the changes induced by internal and external environment on the current status of a public or private organization. The current paper aims the first integrative synthesis of those processes or state-of-the-art, in view to provide a complex framework and vision to the development of more profound future analyses. Our approach sustains the implementation of a conscious and substantiated vision c

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Lakstigala, Ineta, and Signe Balina. "CURRENT APPROACHES TO PUBLIC ADMINISTRATION EMPLOYEE EVALUATION." Journal of Economics and Management Research 7 (2018): 100–109. http://dx.doi.org/10.22364/jemr.7.07.

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Ardielli, Eva. "Public Administration Transparency in E-government at Local Level of Czech Government." International Journal of Management Science and Business Administration 2, no. 8 (2015): 24–33. http://dx.doi.org/10.18775/ijmsba.1849-5664-5419.2014.28.1003.

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Transparency is currently required as an essential element of public administration functioning. It supports quality, effectiveness and economy of administration both at the central and the local level of government. Transparency is currently also supported by modernization trends in public administration utilizing an implementation of information technologies and open access to information. The key role in the modernization efforts of public administration plays worldwide e-government. It is the effective tool to transform the public administration and public services towards greater transpar

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Kim, Yong-wook. "Evaluation of the ‘Framework Act on Public Administration’." Inha Law Review : The Institute of Legal Studies Inha University 24, no. 2 (2021): 147–92. http://dx.doi.org/10.22789/ihlr.2021.06.24.2.5.

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Queiroz, Lucia de Fatima Nascimento de, and Mauro Guilherme Maidana Capelari. "Condições para avaliação de resultados em políticas públicas: um debate sobre o papel da institucionalidade." Revista de Administração Pública 54, no. 3 (2020): 433–47. http://dx.doi.org/10.1590/0034-761220190258.

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Abstract The goals of this analysis are (i) to offer elements of reflection to the actors who design and implement public policies; (ii) to keep the debate on outcomes evaluation alight; (iii) to contribute toward integrating the debate on evaluation to the complexity of actions in the public sector. This theoretical essay researched works published on the subject from 1979 to 2019. The investigation of the approaches offered by the selected authors allowed identifying variables that are relevant to the analysis of public policies. The variables are expressed in the influences of institutional

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Sucupira, Grazielle, Flávio Saab, Gisela Demo, and Paulo Henrique Bermejo. "Innovation in public administration." Innovation & Management Review 16, no. 1 (2019): 72–90. http://dx.doi.org/10.1108/inmr-03-2018-0004.

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Purpose The subject of innovation in public service has been gaining attention in Brazilian scientific practice and production. This paper aims to identify national studies on innovation in public administration and increase the level of knowledge about the subject, as well as to inspire new research and promote advances in theoretical and practical knowledge about innovation in the public sector. Design/methodology/approach The present study has a descriptive purpose, quantitative nature and was performed through a bibliometric study based on the protocol proposed by Cronin et al. (2008). Doc

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Lashchuk, Iaroslav M. "Modern Approaches to Evaluating the Effectiveness of Public Administration Decisions." Scientific Bulletin of Mukachevo State University Series “Economics” 8, no. 1 (2021): 96–104. http://dx.doi.org/10.52566/msu-econ.8(1).2021.96-104.

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The relevance of the study is that effective public administration constitutes one of the most important factors in the progressive development of the modern state. An important condition for the productive functioning of public authorities is public administration, which acts as a holistic scientific system of organisation of activities. Assessing the effectiveness of public administration decisions is necessary for both public authorities and society. It helps civil servants to control and improve the management process, and helps the society to assess the quality of public institutions. The

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12

Geva‐May, Iris, and Aharon Kfir. "Developments in Policy Analysis and Evaluation in Public Administration." Public Administration 78, no. 2 (2000): 409–22. http://dx.doi.org/10.1111/1467-9299.00212.

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Queiroz, Lucia de Fatima Nascimento de, and Mauro Guilherme Maidana Capelari. "Conditions for outcomes evaluation in public policies: a debate on the role of institutionality." Revista de Administração Pública 54, no. 3 (2020): 433–47. http://dx.doi.org/10.1590/0034-761220190258x.

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Abstract The goals of this analysis are (i) to offer elements of reflection to the actors who design and implement public policies; (ii) to keep the debate on outcomes evaluation alight; (iii) to contribute toward integrating the debate on evaluation to the complexity of actions in the public sector. This theoretical essay researched works published on the subject from 1979 to 2019. The investigation of the approaches offered by the selected authors allowed identifying variables that are relevant to the analysis of public policies. The variables are expressed in the influences of institutional

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14

Kovač, Polonca, and Tina Jukić. "Report from the International Workshop on the Role of Public Administration in Public Policies’ Design & 15th Anniversary of the Central European Public Administration Review." Central European Public Administration Review 16, no. 1 (2018): 179–86. http://dx.doi.org/10.17573/cepar.v16i1.364.

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In April 2018, the Faculty of Administration of the University of Ljubljana organised a two-day international workshop on the role of public administration in public policies' design. The workshop consisted of four parts: three sessions and one round table. In the first session, discussion was about evaluating public administration and public governance. The second session focused on the identification of the key success factors for effective public policies in Slovenia. These sessions were initiated based on the research project “Development of the model for monitoring and evaluation of devel

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KNOX, COLIN, and PAUL CARMICHAEL. "Improving Public Services: Public Administration Reform in Northern Ireland." Journal of Social Policy 35, no. 1 (2005): 97–120. http://dx.doi.org/10.1017/s0047279405009311.

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The devolved government in Northern Ireland set about the task of putting in place ‘a modern and effective system of public administration that can deliver high quality public services to our citizens’. It did so through a review of public administration launched in June 2002. This article offers a formative evaluation of the quest to improve the quality of public services, now being taken forward by a British minister since the suspension of devolution. It argues that the review is being driven by institutional concerns and is devoid of a public service modernising agenda. Additionally, it co

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Leben, Anamarija, Mateja Kunstelj, Marko Bohanec, and Mirko Vintar. "Evaluating public administration e-portals." Information Polity 11, no. 3,4 (2007): 207–25. http://dx.doi.org/10.3233/ip-2006-0098.

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Kaminskiy, Vadim S. "EFFICIENCY OF PUBLIC ADMINISTRATION: THE ANALISYS OF METHODS." Society and Security Insights 2, no. 4 (2019): 13–33. http://dx.doi.org/10.14258/ssi(2019)4-01.

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In the conditions of transition to the market economy and transformation of public life, the issues related to the efficiency of public administration of social processes become relevant. Science has not yet developed an understanding of this category and the approach to its evaluation. The aim of the article is to summarize and systematize the domestic experience of assessing efficiency the of public administration. The analysis of two groups of techniques: contained in the legal acts and copyright. The evaluation of the effectiveness of public administration of socio-economic development of

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Khoso, Ali Raza, Aminah Md Yusof, Changsaar Chai, and Muhammad Aslam Laghari. "Robust contractor evaluation criteria classification for modern technology public construction projects." Journal of Public Procurement 21, no. 1 (2021): 53–74. http://dx.doi.org/10.1108/jopp-06-2020-0053.

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Purpose The emergence of massive modern technology construction projects is seen to be a real occurrence in Pakistan’s construction industry, which in turn demands a better and systematic way of undertaking the project. Hence, this requires capable contractors to perform the task. A plethora of research studies are carried in the past three decades on the identification of evaluation criteria of contractor’s selection, but the road of modern technology construction projects is still unpaved. Design/methodology/approach This study strives for the most essential but exhaustive criteria, especial

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Đurman, Petra. "Participation in Public Administration Revisited." Hrvatska i komparativna javna uprava 20, no. 1 (2020): 79–120. http://dx.doi.org/10.31297/hkju.20.1.4.

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Participation has been a relevant issue in public administration research and theory for several decades, especially in old democracies. However, recent processes of globalization, Europeanization and digitalisation, coupled with diminishing citizens’ trust in public institutions, have again made the concept of public participation topical. The aim of this paper is to provide a theoretical reflection on the concept and substance of participation in public administration and on research efforts. In order to do so, administrative participation is first defined and distinguished from other types

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Mead, Lawrence M. "Optimizing JOBS: Evaluation versus Administration." Public Administration Review 57, no. 2 (1997): 113. http://dx.doi.org/10.2307/977059.

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HERGÜNER, Burak. "IDENTIFYING THE FACTORS AFFECTING PUBLIC ADMINISTRATION STUDENTS’ COURSE CONTENT EVALUATION." Istanbul Aydin Universitesi Dergisi 2, no. 4 (2009): 332–44. http://dx.doi.org/10.17932/iau.iaud.2009.002/iaud_v12i4002.

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Abma, Tineke. "Responsive Evaluation: the Meaning and Special Contribution to Public Administration." Public Administration 82, no. 4 (2004): 993–1012. http://dx.doi.org/10.1111/j.0033-3298.2004.00428.x.

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Quermonne, Jean-Louis, and Luc Rouban. "French Public Administration and Policy Evaluation: The Quest for Accountability." Public Administration Review 46, no. 5 (1986): 397. http://dx.doi.org/10.2307/975778.

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Eriksen, Bjarne. "The need for a system of evaluation in public administration." Knowledge in Society 2, no. 4 (1989): 62–73. http://dx.doi.org/10.1007/bf02687234.

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Sementsova, O. V., I. V. Palamarchuk, and S. O. Starikova. "Evaluation methods of public administration and local self-government efficiency." Public administration and customs administration 28, no. 1 (2021): 53–57. http://dx.doi.org/10.32836/2310-9653-2021-1.8.

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Donaldson, Morgaen, and Madeline Mavrogordato. "Principals and teacher evaluation." Journal of Educational Administration 56, no. 6 (2018): 586–601. http://dx.doi.org/10.1108/jea-08-2017-0100.

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Purpose The purpose of this paper is to examine how school leaders use high-stakes teacher evaluation to improve and, if necessary, remove low-performing teachers in their schools. It explores how cognitive, relational and organizational factors play a role in shaping the way school leaders implement teacher evaluation. Design/methodology/approach Using a database of in-depth interviews with 17 principals and assistant principals, this study uses cross-case comparisons to examine one district’s efforts to improve the performance of low-performing teachers through evaluation. Findings School le

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Kraft, Matthew A., and Allison F. Gilmour. "Can Principals Promote Teacher Development as Evaluators? A Case Study of Principals’ Views and Experiences." Educational Administration Quarterly 52, no. 5 (2016): 711–53. http://dx.doi.org/10.1177/0013161x16653445.

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Purpose: New teacher evaluation systems have expanded the role of principals as instructional leaders, but little is known about principals’ ability to promote teacher development through the evaluation process. We conducted a case study of principals’ perspectives on evaluation and their experiences implementing observation and feedback cycles to better understand whether principals feel as though they are able to promote teacher development as evaluators. Research Method: We conducted interviews with a stratified random sample of 24 principals in an urban district that recently implemented m

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Žubule, Ērika, and Lūcija Kavale. "EVALUATION OF EFFICIENCY IN THE PUBLIC SECTOR." SOCIETY. INTEGRATION. EDUCATION. Proceedings of the International Scientific Conference 4 (May 26, 2016): 463. http://dx.doi.org/10.17770/sie2016vol4.1560.

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The paper is focused on the efficiency of government activities and possibilities of evaluating it. Nowadays an appropriate use of public finances is an urgent problem of financial management of the state. Therefore, a special emphasis is put on the necessity to evaluate the results of activities of the public sector. These results have become an important element of the public financial system oriented towards results, as they form a stable base for planning and evaluating government budget resources. Being unaware of results, it is impossible to estimate if the aims and tasks set by the gove

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Gasper, Des. "Evaluating the ?logical framework approach? towards learning-oriented development evaluation." Public Administration and Development 20, no. 1 (2000): 17–28. http://dx.doi.org/10.1002/1099-162x(200002)20:1<17::aid-pad89>3.0.co;2-5.

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Campagna, Michele, and Giancarlo Deplano. "Evaluating Geographic Information Provision within Public Administration Websites." Environment and Planning B: Planning and Design 31, no. 1 (2004): 21–37. http://dx.doi.org/10.1068/b12966.

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The authors are concerned with the provision of public sector geographic information (GI) and the use of GI technologies (GITs) within public administration websites, with particular reference to planning. Results of a survey carried out by the authors on an Italian case study are evaluated with respect to the GI content and technology adopted. A rapid evaluation method is proposed to analyse and compare GI/GIT-diffusion frameworks within public administration at the national level.

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Jing, Yijia. "Dissertation Research in Public Administration in China." Chinese Public Administration Review 5, no. 1/2 (2016): 27. http://dx.doi.org/10.22140/cpar.v5i1/2.78.

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Using the evaluation framework originally developed by McCurdy and Cleary, this article examines the quality of 132 public administration dissertations produced in mainland China between 2002 and 2006. In general, the quality of these PA dissertations can be considered unsatisfactory in all six criteria: research question, validity, theory relevance, causality, importance, and innovativeness. A comparison between these dissertations and their counterparts produced in the US in 1981, 1990 and 1998 shows that they are similar to the US dissertations from 1981. Major institutional problems that h

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Boscardin, Mary Lynn, and Katharine G. Shepherd. "Leadership for evaluations responsive to disability and culture." Journal of Educational Administration 58, no. 5 (2020): 555–70. http://dx.doi.org/10.1108/jea-10-2019-0178.

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PurposeThe intent of this article is to broaden one’s understanding of program evaluation methods that are responsive to disability and take into account various approaches to leadership within a special education context. Program evaluations for special education have often been relegated to compliance reviews and results-driven accountability measures. By promoting approaches to leadership that embrace responsive evaluation approaches and are inclusive of stakeholders from often disenfranchised groups, findings may emerge that otherwise might not be visible with traditional approaches.Design

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Zhang, Guoqing. "Establisghing the Criteria for Public Administration: An Evaluation of Chinese Government in the New Era." Chinese Public Administration Review 1, no. 3/4 (2006): 221. http://dx.doi.org/10.22140/cpar.v1i3/4.107.

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China has entered a new period in its history. In order to foster economic development and preserve a balanced development of society, it is imperative that the Chinese government execute the country's criteria of public administration as institutional administration, legal administration, democratic administration, efficient administration, regular administration, credit administration, civil administration, professional administration, developent administration, and so on.

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Brumback, Richard A. "Teaching Public Administration in a Post-Literate Society." Political Science Teacher 1, no. 2 (1988): 1–4. http://dx.doi.org/10.1017/s0896082800000131.

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As we move farther into a condition of “post literacy” in our society (a condition where reading and writing have been displaced by television and video as the primary sources of mass entertainment and communication), the problem of students entering universities and even graduate programs with substandard communication skills is becoming more pronounced.In addressing the problem, despite frequent references to the “art and science of public administration,” there seems to be far too little emphasis on communication skills. Most public administration schools concentrate on the behavioral and m

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Lacerda, Rogerio Tadeu de Oliveira, Leonardo Ensslin, Anna Krueger, and Sandra Rolim Ensslin. "Performance Evaluation in the Brazilian Public Sector." Public Administration Research 6, no. 1 (2017): 1. http://dx.doi.org/10.5539/par.v6n1p1.

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The Brazilian Public Sector is being pressured by society to provide more and better services to citizens. Thus, this research is motivated by the need to provide management tools to improve the performance of public administration for better use of public resources. The research explores a constructivist methodology of performance evaluation as a tool for decision aiding in a Brazilian public organization. It highlights propositions identified in qualified literature to justify the use of constructivist approach in public management, as the need manager actively participate in the model of co

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ZANKO, TIGRAN A. "Experience of launching the Doctor of Public Administration programs in Russia." Public Administration 22, no. 2 (2020): 97–100. http://dx.doi.org/10.22394/2070-8378-2020-22-2-97-100.

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The article discusses the prerequisites, approaches to the creation as well as the experience of starting the implementation of Doctor of Public Administration programs in Russia. First of all, it is noted that MPA level programs first began to be implemented in Russia at the Institute of Public Administration and Civil Service of the RANEPA more than ten years ago. Currently, among professional officials a request for Doctor of Public Administration (DPA) top-level training programs has arisen. When developing a new DPA-level educational program for Russia, it was necessary first of all to es

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Buffington, Kirk W. "The florida sunshine law and evaluation committees." Journal of Public Procurement 3, no. 1 (2003): 95–107. http://dx.doi.org/10.1108/jopp-03-01-2003-b005.

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Ansari K, Isa, Rahman Kadir, and Ansar A. "Effect on Administration Policies, the Public Service Quality and Satisfaction on the System Administration Manunggal under One Roof in Indonesia." IRA International Journal of Education and Multidisciplinary Studies (ISSN 2455-2526) 6, no. 1 (2017): 134. http://dx.doi.org/10.21013/jems.v6.n1.p10.

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<div><p class="normal"><em>This paper aims to test and analyze the influence of the Administration in the form of policy formulation, implementation and evaluation of the quality of service and the satisfaction of the public. This research was conducted on The Office of System Administration Manunggal under One Roof in Indonesia with a population of 5.292 people and carried out with formulations Slovin on the precision of 5% with a total sample of 372 respondents. The study's hypotheses were tested using a model of Structural Equation Model (AMOS ver. 18). The study found tha

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Rigby, Jessica G. "Principals’ sensemaking and enactment of teacher evaluation." Journal of Educational Administration 53, no. 3 (2015): 374–92. http://dx.doi.org/10.1108/jea-04-2014-0051.

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Purpose – The purpose of this paper is to look across six first-year principals to investigate their engagement with and sensemaking of specific messages of instructional leadership around teacher evaluation. Design/methodology/approach – This research project, a cross-case study, was carried out using in-depth qualitative observations and interviews of six first-year principals over one school year. Sensemaking theory was used to analyze both how and the mechanisms through which principals understood their roles as teacher evaluators. Findings – The results demonstrate that first, principals

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Levchenko, D. S. "EFFICIENCY EVALUATION OF PUBLIC ADMINISTRATION BY MEANS OF CITIZENS IN UKRAINE." Comparative-analytical law, no. 6 (2019): 276–78. http://dx.doi.org/10.32782/2524-0390/2019.6.69.

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Katharaki, M., C. Prachalias, M. Linardakis, and K. Kioulafas. "Business administration training seminar for public sector executives: implementation and evaluation." Industrial and Commercial Training 41, no. 5 (2009): 248–57. http://dx.doi.org/10.1108/00197850910974794.

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Jukic, Tina, Jože Bencina, and Mirko Vintar. "Multi-Attribute Evaluation of E-Government Projects." International Journal of Information Communication Technologies and Human Development 4, no. 1 (2012): 82–92. http://dx.doi.org/10.4018/jicthd.2012010106.

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This paper presents comparative review of existent (inter-)national approaches to e-government projects evaluation with the stress on intangible/hidden costs and public value dimension which are the two components usually missed out in traditional investments evaluation methods (e.g., net present value, cost/benefit analysis, return on investment). Based on the literature review and weaknesses identified through comparative review, the authors developed models for ex-ante and ex-post evaluation of e-government projects for Slovenian public administration. The models were developed together wit

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Glasman, Naftaly S., and Lynette Diamond Glasman. "Educational Reform and Evaluation." Educational Administration Quarterly 24, no. 4 (1988): 438–45. http://dx.doi.org/10.1177/0013161x88024004008.

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Harper, Leslie Elizabeth, Ana Cristina Calderon Ramirez, and Jorge Enrique Muñoz Ayala. "Elements of public procurement reform and their effect on the public sector in lac." Journal of Public Procurement 16, no. 3 (2016): 347–73. http://dx.doi.org/10.1108/jopp-16-03-2016-b005.

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Between 2007 and 2013, public procurement systems in Latin America and the Caribbean underwent a critical reform process. However, not much is known about the elements of reform and their effect on the public sector. In order to assess this gap in knowledge, this study used an institutional evaluation multivariate tool developed and carried out by the Inter-American Development Bank called PRODEV. Based on a sample panel of countries, effects on the development of public procurement systems were calculated. The results indicated that, of the three main areas of procurement reform evaluated, th

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Nioche, Jean-Pierre, and Robert Poinsard. "Public Policy Evaluation in France." Journal of Policy Analysis and Management 5, no. 1 (1985): 58. http://dx.doi.org/10.2307/3323413.

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Nioche, Jean-Pierre, and Robert Poinsard. "Public policy evaluation in France." Journal of Policy Analysis and Management 5, no. 1 (2007): 58–72. http://dx.doi.org/10.1002/pam.4050050104.

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Sales Moreira, Andréa Cristiane. "Application of the sustainable logistics plan in the public administration." Brazilian Journal of Operations & Production Management 15, no. 1 (2018): 137–42. http://dx.doi.org/10.14488/bjopm.2018.v15.n1.a12.

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The Public Administration, when it consumes the natural resources in a conscious way, contributes to diminishing the negative repercussions of its activities on the environment. It is important to highlight the relevance of sustainable decisions of public managers, contributing to the achievement of positive results for the planet and the quality of life of people in the next fifteen years, supported by Agenda 2030. It is the primary objective of this study, of the constitutional principle of sustainable development - foreseen in Article 225, Brazilian Federal Constitution - and how it has bee

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Kracik, Marina, Heriberto Alzerino Flores, Gianne Souza Kracik, Christine Bencciveni Franzoni, and Ana Maria Bencciveni Franzoni. "KNOWLEDGE MANAGEMENT MATURITY IN THE MUNICIPAL PUBLIC ADMINISTRATION." International Journal for Innovation Education and Research 7, no. 7 (2019): 445–64. http://dx.doi.org/10.31686/ijier.vol7.iss7.1627.

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Knowledge Management allows the public service, including municipalities, to promote innovation in the services provision for citizens. To do so, it is necessary to implement it according to the business strategy. Thus, this study aims to create a Business Case to support São José Municipality Administration Office to implement Knowledge Management. As for the methodology, it is an applied research, characterized as a case study, qualitative, bibliographical and descriptive. For data collection, it was applied the Instrument for Evaluation of Knowledge Management in the Brazilian Public Admini

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Burton∗, Clare. "Job Evaluation and Gender Bias." Journal of Tertiary Education Administration 13, no. 1 (1991): 73–81. http://dx.doi.org/10.1080/0157603910130107.

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Rodič, Blaž, Gozdana Miglič, Goran Vukovič, Bruno Završnik, and Robert Leskovar. "Enhancing the Effectiveness of Training through Information Feedback - The Case of Slovenia's Public Administration." Organizacija 42, no. 6 (2009): 211–21. http://dx.doi.org/10.2478/v10051-009-0018-x.

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Enhancing the Effectiveness of Training through Information Feedback - The Case of Slovenia's Public AdministrationAfter the fall of the Berlin wall, the public administrations in Central and Eastern European countries have had to adapt to an enormous number of changes in a relatively short time. Their civil servants are still facing a constantly changing regulatory framework which needs implementation and enforcement, as well as new demands from the growing private sector and the citizens. These challenges can only be met if the civil servants are highly qualified and constantly updating thei

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