Relevant bibliographies by topics / Expectation-Disconfirmation Theory

Contents

  1. Journal articles
  2. Dissertations / Theses
  3. Books
  4. Book chapters
  5. Conference papers

Academic literature on the topic 'Expectation-Disconfirmation Theory'

Author: Grafiati
Published: 4 June 2021
Last updated: 26 July 2025

Create a spot-on reference in APA, MLA, Chicago, Harvard, and other styles

Select a source type:

Consult the lists of relevant articles, books, theses, conference reports, and other scholarly sources on the topic 'Expectation-Disconfirmation Theory.'

Next to every source in the list of references, there is an 'Add to bibliography' button. Press on it, and we will generate automatically the bibliographic reference to the chosen work in the citation style you need: APA, MLA, Harvard, Chicago, Vancouver, etc.

You can also download the full text of the academic publication as pdf and read online its abstract whenever available in the metadata.

Journal articles on the topic "Expectation-Disconfirmation Theory"

1

Lankton, Nancy, D. Harrison McKnight, and Jason Bennett Thatcher. "Incorporating trust-in-technology into Expectation Disconfirmation Theory." Journal of Strategic Information Systems 23, no. 2 (2014): 128–45. http://dx.doi.org/10.1016/j.jsis.2013.09.001.

Full text
APA, Harvard, Vancouver, ISO, and other styles
2

Joseph, Chille Felix, and Deograthias Daffi. "Determinants of Tourism Satisfaction in the Cultural and Heritage Sector of Dar es Salaam, Tanzania." International Journal of Management, Accounting and Economics 12, no. 1 (2025): 93–107. https://doi.org/10.5281/zenodo.14902787.

Full text
Abstract:
This paper presents the findings of a study that assessed the determinants of tourism satisfaction in the cultural and heritage sector of Dar es Salaam, Tanzania. Guided by the Expectation and Confirmation Theory, the study validated the theory in the developing country context of Tanzania in East Africa. The study used a questionnaire survey to collect data from a sample of 100 respondents; however, of these 91 respondents returned the duly filled out self-administered questionnaires. The resultant quantitative data were analysed based on descriptive statistical analysis and inferential stati
APA, Harvard, Vancouver, ISO, and other styles
3

Hye Jin, Kang, and Park Eun Hyung. "Effects of Expectation-Disconfirmation regarding the Role of Government on Trust in Government and the Moderating Effect of Citizen Participation." Korean Journal of Policy Studies 33, no. 3 (2018): 1–22. http://dx.doi.org/10.52372/kjps33301.

Full text
Abstract:
This study draws on expectation-disconfirmation theory to explore differences between what is expected of the government and perceptions of what the government in fact does and to determine the influence of these differences on trust in government. Confirming the applicability of contact theory, this study also reveals the moderating effect of citizen participation. The results show that the more citizens’ expectations regarding the role of government are not met, the less trust they have in government. The relation between these two variables is consistently observed, regardless of ways of me
APA, Harvard, Vancouver, ISO, and other styles
4

Roldán Bravo, María Isabel, Francisco Javier Lloréns Montes, and Antonia Ruiz Moreno. "Open innovation in supply networks: an expectation disconfirmation theory perspective." Journal of Business & Industrial Marketing 32, no. 3 (2017): 432–44. http://dx.doi.org/10.1108/jbim-07-2016-0150.

Full text
Abstract:
Purpose This study aims to use expectation disconfirmation theory (EDT) to investigate how an organization’s satisfaction with its supply network’s behavior influences its intention to open innovation with that network. This paper proposes that an organization’s orientation to open innovation is influenced by confirmation of previously held expectations of trust and commitment and level of perceived procedural justice in its open innovation partner. This paper also examines the effect of this orientation on the organization’s supply chain competence. Design/methodology/approach Using data from
APA, Harvard, Vancouver, ISO, and other styles
5

Lankton, Nancy, and Harrison McKnight. "Examining Two Expectation Disconfirmation Theory Models: Assimilation and Asymmetry Effects." Journal of the Association for Information Systems 13, no. 2 (2012): 88–115. http://dx.doi.org/10.17705/1jais.00285.

Full text
APA, Harvard, Vancouver, ISO, and other styles
6

Nicole Collantes, Franchesca, Guanlun Hu, Paula Sharmaine Delos Santos, Isabelle Santiago, and Kristine Joy Ramos. "TRANSITIONING FROM THE STAGE TO THE BARRACKS: EXPLORING THE IMPACT OF MILITARY SERVICE ON BTS ARMY’S CONSUMER BEHAVIOR." International Journal of East Asian Studies 13, no. 1 (2024): 51–78. http://dx.doi.org/10.22452/ijeas.vol13no1.4.

Full text
Abstract:
BTS’ loyal fandom exists in the Philippines despite the geographic disparity and the language barrier and they have developed a fanatical attitude towards the group. All "able-bodied men" in South Korea, including members of BTS, are required to serve in the military for two years. This study seeks to examine the effect of the inactivity of BTS on Filipino ARMY but might have the intention to switch to other K-pop groups to idolize. The study is anchored in the Expectation Disconfirmation Theory and mainly employed a quantitative design. The results showed that Filipino ARMY’s Expectation and
APA, Harvard, Vancouver, ISO, and other styles
7

Antonides, Gerrit, and Lies Hovestadt. "Product Attributes, Evaluability, and Consumer Satisfaction." Sustainability 13, no. 22 (2021): 12393. http://dx.doi.org/10.3390/su132212393.

Full text
Abstract:
We studied the determinants of consumer satisfaction with mobile phones on the basis of their perceived product attribute performance, and the disconfirmation of product attribute expectations. Disconfirmation refers to the discrepancy between the prior expectation about the performance of a product’s attributes, and its perceives realizations after purchase. Evaluability theory assumes that the perceived attribute performance has a larger effect on consumer satisfaction for easy-to-evaluate than for difficult-to-evaluate attributes, after product acquisition. Furthermore, we used predictions
APA, Harvard, Vancouver, ISO, and other styles
8

Sugiarto, Sugiarto, and Gugun Geusan Akbar. "Analysis Of Public Satisfaction with Population Administration Services in Banyuresmi District: An Expectancy Disconfirmation Theory Approach Using Structural Equation Modeling." International Journal Of Community Service 5, no. 1 (2025): 43–56. https://doi.org/10.51601/ijcs.v5i1.551.

Full text
Abstract:
This study analyzes public satisfaction with population administration services in the Banyuresmi District using Expectancy Disconfirmation Theory (EDT). The research model examines the influence of expectation (EX), performance perception (PK), and confirmation/disconfirmation (KD) on satisfaction (KP) using Partial Least Squares-Structural Equation Modeling (PLS-SEM) with SmartPLS 4. The results indicate that confirmation/disconfirmation serves as the primary mediator in the relationship between expectation and satisfaction and between performance perception and satisfaction. Performance per
APA, Harvard, Vancouver, ISO, and other styles
9

Xu, Fang, Meng Tian, Guohu Xu, Brenda Reyes Ayala, and Wen Shen. "Understanding Chinese users’ switching behaviour of cloud storage services." Electronic Library 35, no. 2 (2017): 214–32. http://dx.doi.org/10.1108/el-04-2016-0080.

Full text
Abstract:
Purpose This paper aims to explore the switching intention and behaviour of cloud storage services (CSS) individual users in China by integrating the variables of switching cost and habit into the expectation disconfirmation theory. Design/methodology/approach Based on 419 valid responses, structural equation modelling was used to examine the research model. Findings The results indicated that perceived usefulness and expectation disconfirmation have a positive and negative effect on user satisfaction, respectively. While expectation disconfirmation has a negative impact on perceived usefulnes
APA, Harvard, Vancouver, ISO, and other styles
10

Hsu, Chia-Lin, and Cou-Chen Wu. "Understanding Users’ Continuance of Facebook." International Journal of Virtual Communities and Social Networking 3, no. 2 (2011): 1–16. http://dx.doi.org/10.4018/jvcsn.2011040101.

Full text
Abstract:
The purpose of this study is to develop an integrated model designed to examine users’ continuance of Facebook based on the unified theory of acceptance and use of technology (UTAUT), the expectation disconfirmation model (EDM), and flow theory. Empirical data collected from 482 users who have experience with Facebook are subjected to structural equation modeling based on the proposed research model. Results show that users’ continuance intention of Facebook is determined by social influence, performance expectancy, effort expectancy, flow experience, and satisfaction. Satisfaction is signific
APA, Harvard, Vancouver, ISO, and other styles
More sources

Dissertations / Theses on the topic "Expectation-Disconfirmation Theory"

1

Picazo-Vela, Sergio. "The Effect of Online Reviews on Customer Satisfaction: An Expectation Disconfirmation Approach." OpenSIUC, 2010. https://opensiuc.lib.siu.edu/dissertations/198.

Full text
Abstract:
During the last decade online retail sales have been growing constantly. This growth has been possible due to different factors like online reviews. Online reviews have been proven successful in predicting different variables like trust and sales in online settings; however, the impact of online reviews on other variables like customer satisfaction has not been widely studied. Based on expectation-disconfirmation theory, this study analyzes the effect of online reviews on customer satisfaction. A set of six hypotheses were proposed and tested by using a controlled experiment. A total of 278 us
APA, Harvard, Vancouver, ISO, and other styles
2

Lopes, Romeu Mendes da Silva. "Online reviews credibility and website quality: implications on travellers’ decision making." Doctoral thesis, Universidade de Aveiro, 2015. http://hdl.handle.net/10773/14087.

Full text
Abstract:
Doutoramento em Marketing e Estratégia<br>The online travel sales represent a considerable market share and a continued growth is predicted in the coming years. With the evolution of information and communication technologies, the online platforms emerge as important information sources for an increasingly informed and demanding tourist. Actually, the number of tourists who prefer and trust in websites with amateur reviews is growing. Giving the emergence of this social interaction process nowadays part of the power of marketing lies in consumers. Social media and the new digital form o
APA, Harvard, Vancouver, ISO, and other styles
3

Chen, Yu-Hsin, and 陳煜鑫. "Predicting WWW Continuance with a Decomposed Expectation Disconfirmation Theory." Thesis, 2003. http://ndltd.ncl.edu.tw/handle/74269286610819077349.

Full text
Abstract:
碩士<br>國立高雄第一科技大學<br>資訊管理所<br>91<br>Recently, perceived usefulness, confirmation of expectation following prior use and user satisfaction constructs have been considered important in determining the individual’s continuing use of information systems. The purpose of this paper is to propose a model to examine how do these factors affect users’ intention to continue using WWW applications. Specifically, the proposed model separates users’ confirmation of expectation following prior use of WWW into three sub-constructs including information quality conformation, system quality conformation and ser
APA, Harvard, Vancouver, ISO, and other styles
4

Ho, Chih-Hsuan, and 何致瑄. "The Relationship between disconfirmation of feedback accuracy and intention to self-development: A view of expectation-disconfirmation theory." Thesis, 2009. http://ndltd.ncl.edu.tw/handle/17596896130894965445.

Full text
Abstract:
碩士<br>國立中央大學<br>人力資源管理研究所<br>97<br>360 degree feedback plays an important role in human resource development. This study used the expectation-disconfirmation theory and Bhattacherjee, A. (2001) information system continuance model as a theoretical framework to examine how 360 degree ratees’ discrepancies between the expectation and the reality affect the intention to self-development. This study conducted in a regional hospital which implemented 360 degree feedback for the first time. 80 employees were surveyed before starting 360 degree feedback. Ratees’ perceived accuracy, perceived usefulne
APA, Harvard, Vancouver, ISO, and other styles
5

Cheng-YehLin and 林承業. "Expectation-Disconfirmation Theory on Mobile Service Upgrading Intention: Switching Cost as Moderator." Thesis, 2015. http://ndltd.ncl.edu.tw/handle/9444h5.

Full text
APA, Harvard, Vancouver, ISO, and other styles
6

Lin, Yee-Ching, and 林宜靜. "The cheerleading student of the Expectation-Disconfirmation Theory Investigation Participate Study of Workshop Expectation Perception and Benefit." Thesis, 2008. http://ndltd.ncl.edu.tw/handle/81737223722967462155.

Full text
Abstract:
碩士<br>臺北巿立體育學院<br>運動科學研究所<br>96<br>This study probed pre-study expectation, post-study recognition and activity benefit of participants of a cheerleading camp by employing the “Expectancy Disconfirmation Theory”. By using the “Assessment Form of Pre-study Expectation, Post-study Recognition and Activity Benefit of Participants of a Cheerleading Camp” modified by the author of this study, data was collected from participants from northern Taiwan who joined in the 2008 National Cheerleading Camp based on a questionnaire survey, which provided a return of 202 effective questionnaires. The data wa
APA, Harvard, Vancouver, ISO, and other styles
7

Lee, Junghun. "Achievement of expectations in leisure travel satisfaction : an application of expectation-disconfirmation theory /." 2007. http://gateway.proquest.com/openurl?url_ver=Z39.88-2004&rft_val_fmt=info:ofi/fmt:kev:mtx:dissertation&res_dat=xri:pqdiss&rft_dat=xri:pqdiss:3269957.

Full text
Abstract:
Thesis (Ph.D.)--University of Illinois at Urbana-Champaign, 2007.<br>Source: Dissertation Abstracts International, Volume: 68-06, Section: A, page: 2557. Adviser: William P. Stewart. Includes bibliographical references (leaves 90-100) Available on microfilm from Pro Quest Information and Learning.
APA, Harvard, Vancouver, ISO, and other styles
8

Tsai, chi-Hung, and 蔡季樺. "The Application of Expectation-Disconfirmation Theory to The Diabolo Clubs at Elementary Schools." Thesis, 2006. http://ndltd.ncl.edu.tw/handle/21122017634950739877.

Full text
Abstract:
碩士<br>臺北市立教育大學<br>課程與教學研究所<br>94<br>This study applies the “Expectation─Disconfirmation theory” of Oliver to the teaching of the diabolo clubs in the elementary schools. Regarding “students” as “consumers” could improve the teaching of the diabolo clubs in the elementary schools and the results can be the reference of the curriculum planning for the relative units. Two parts are included in the questionnaire designed for this study: the student’s basic personal information, and measure of the satisfaction level. The obtained data were analyzed by discriptive statistics, confirmatory factor an
APA, Harvard, Vancouver, ISO, and other styles
9

Chang, Ting-Chu, and 張廷竹. "Assessing Customers’ Expectation and Perception toward Green Hotel：An Application of Expectancy Disconfirmation Theory." Thesis, 2016. http://ndltd.ncl.edu.tw/handle/vkd8g5.

Full text
Abstract:
碩士<br>中國文化大學<br>觀光事業學系<br>104<br>In recent years, more and more hotels have adopted the Green Hotel authenticate, but whether the customers can truly recognize the green strategies that pursued by hotel remains the question. The outcomes of environmental protection not only rely on green hotels take social responsibilities, but also need the cooperation by customers. Most of academic researches regarding Green Hotel at the current stage assess the point of views from hotel managers and employees, not much research focusing on Green Hotel consumers. Therefore, the purposes of this study were t
APA, Harvard, Vancouver, ISO, and other styles
10

Kuo, Chuan-Hang, and 郭權航. "The Repurchase Intention of Facebook Live Stream Shopping ─ An Expectation Disconfirmation Theory Perspective." Thesis, 2018. http://ndltd.ncl.edu.tw/handle/jdc88m.

Full text
Abstract:
碩士<br>國立勤益科技大學<br>流通管理系<br>106<br>Facebook live stream sales grew very fast this year, mainly because the community live an effective integration of network resources and rapid spread, with a variety of commodity content and sales model. Accompanied by celebrity live host, detailed introduction of products and dynamic display, consumers can more clearly understand the product information. In this study, this research is based on the expectation disconfirmation theory, effects of the following factors on consumer satisfaction, perceived critical mass and repurchase intention towards facebook li
APA, Harvard, Vancouver, ISO, and other styles
More sources

Books on the topic "Expectation-Disconfirmation Theory"

1

Boski, Pawel. Explorations in Dynamics of Symbolic Meaning with Cultural Experiments. Oxford University Press, 2018. http://dx.doi.org/10.1093/oso/9780190879228.003.0006.

Full text
Abstract:
To counterbalance the predominantly verbal measures and psychometric orientation in cross-cultural psychology, this chapter proposes the concept of cultural experiment. It is a method of sampling normative behavioral scripts, exploring their inner structures of meaning, and finally designing reversals, with the expectation of disconfirmation as their ultimate validity test. Pictorial materials (videos) are the preferred methods in this approach as contextualized models of existing cultural arrangements or their modifications. Empirical evidence comes from five cross-cultural research projects
APA, Harvard, Vancouver, ISO, and other styles

Book chapters on the topic "Expectation-Disconfirmation Theory"

1

Hsu, Chia-Lin, and Cou-Chen Wu. "Understanding Users’ Continuance of Facebook." In Studies in Virtual Communities, Blogs, and Modern Social Networking. IGI Global, 2013. http://dx.doi.org/10.4018/978-1-4666-4022-1.ch005.

Full text
Abstract:
The purpose of this study is to develop an integrated model designed to examine users’ continuance of Facebook based on the unified theory of acceptance and use of technology (UTAUT), the expectation disconfirmation model (EDM), and flow theory. Empirical data collected from 482 users who have experience with Facebook are subjected to structural equation modeling based on the proposed research model. Results show that users’ continuance intention of Facebook is determined by social influence, performance expectancy, effort expectancy, flow experience, and satisfaction. Satisfaction is signific
APA, Harvard, Vancouver, ISO, and other styles

Conference papers on the topic "Expectation-Disconfirmation Theory"

1

Wang, Shih-Yu, and Tzu-Wei Fu. "Exploring the Effective of Unexpectedness: An Extension of Expectation-Disconfirmation Theory." In 2013 Fifth International Conference on Service Science and Innovation (ICSSI). IEEE, 2013. http://dx.doi.org/10.1109/icssi.2013.53.

Full text
APA, Harvard, Vancouver, ISO, and other styles
2

Yanagisawa, Hideyoshi, and Natsu Mikami. "Effects of Expectation Uncertainty and Surprise on Quality Perception Factors of Expectation Effect." In ASME 2014 International Design Engineering Technical Conferences and Computers and Information in Engineering Conference. American Society of Mechanical Engineers, 2014. http://dx.doi.org/10.1115/detc2014-34458.

Full text
Abstract:
In the user’s perception of a product’s qualities, the state of their sensory modality may shift from one state to another. For example, users see and then touch a product to perceive its texture. Between such state transitions, users have expectations regarding their subsequent states based on their experience of a current state event. Expectation effect is a psychological effect in which prior expectation changes posterior perception itself. The effect is a key factor to design user’s emotions induced by expectation disconfirmation as well as designing a perceived quality based on prior expe
APA, Harvard, Vancouver, ISO, and other styles
3

Lu, Jun-Ming, and Ting-Yu Lin. "Improving the user's expectation disconfirmation toward the tumbler by reducing the differences in sensory dominance between pre-purchase and post-purchase evaluation." In 9th International Conference on Kansei Engineering and Emotion Research (KEER2022). Kansei Engineering and Emotion Research (KEER), 2022. http://dx.doi.org/10.5821/conference-9788419184849.38.

Full text
Abstract:
Regardless of going online or physical shopping, expectation disconfirmation due to the discrepancy between pre-purchase and post-purchase evaluation may occur from time to time. Thus, this study takes the tumbler as an example and aims to explore the reasons behind, as well as finding a suitable solution. It is hypothesized that the change of sensory dominance in product interaction from purchase to real use might lead to expectation disconfirmation. More specifically, if the user-product interaction during purchase can be better designed to ensure the consistent sensory dominance with real u
APA, Harvard, Vancouver, ISO, and other styles
You might also be interested in the extended bibliographies on the topic 'Expectation-Disconfirmation Theory' for particular source types:
Journal articles Dissertations / Theses
We offer discounts on all premium plans for authors whose works are included in thematic literature selections. Contact us to get a unique promo code!

To the bibliography