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Dissertations / Theses on the topic 'Expectation-Disconfirmation Theory'

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Published: 4 June 2021
Last updated: 26 July 2025

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1

Picazo-Vela, Sergio. "The Effect of Online Reviews on Customer Satisfaction: An Expectation Disconfirmation Approach." OpenSIUC, 2010. https://opensiuc.lib.siu.edu/dissertations/198.

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During the last decade online retail sales have been growing constantly. This growth has been possible due to different factors like online reviews. Online reviews have been proven successful in predicting different variables like trust and sales in online settings; however, the impact of online reviews on other variables like customer satisfaction has not been widely studied. Based on expectation-disconfirmation theory, this study analyzes the effect of online reviews on customer satisfaction. A set of six hypotheses were proposed and tested by using a controlled experiment. A total of 278 us
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2

Lopes, Romeu Mendes da Silva. "Online reviews credibility and website quality: implications on travellers’ decision making." Doctoral thesis, Universidade de Aveiro, 2015. http://hdl.handle.net/10773/14087.

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Doutoramento em Marketing e Estratégia<br>The online travel sales represent a considerable market share and a continued growth is predicted in the coming years. With the evolution of information and communication technologies, the online platforms emerge as important information sources for an increasingly informed and demanding tourist. Actually, the number of tourists who prefer and trust in websites with amateur reviews is growing. Giving the emergence of this social interaction process nowadays part of the power of marketing lies in consumers. Social media and the new digital form o
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Chen, Yu-Hsin, and 陳煜鑫. "Predicting WWW Continuance with a Decomposed Expectation Disconfirmation Theory." Thesis, 2003. http://ndltd.ncl.edu.tw/handle/74269286610819077349.

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碩士<br>國立高雄第一科技大學<br>資訊管理所<br>91<br>Recently, perceived usefulness, confirmation of expectation following prior use and user satisfaction constructs have been considered important in determining the individual’s continuing use of information systems. The purpose of this paper is to propose a model to examine how do these factors affect users’ intention to continue using WWW applications. Specifically, the proposed model separates users’ confirmation of expectation following prior use of WWW into three sub-constructs including information quality conformation, system quality conformation and ser
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4

Ho, Chih-Hsuan, and 何致瑄. "The Relationship between disconfirmation of feedback accuracy and intention to self-development: A view of expectation-disconfirmation theory." Thesis, 2009. http://ndltd.ncl.edu.tw/handle/17596896130894965445.

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碩士<br>國立中央大學<br>人力資源管理研究所<br>97<br>360 degree feedback plays an important role in human resource development. This study used the expectation-disconfirmation theory and Bhattacherjee, A. (2001) information system continuance model as a theoretical framework to examine how 360 degree ratees’ discrepancies between the expectation and the reality affect the intention to self-development. This study conducted in a regional hospital which implemented 360 degree feedback for the first time. 80 employees were surveyed before starting 360 degree feedback. Ratees’ perceived accuracy, perceived usefulne
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5

Cheng-YehLin and 林承業. "Expectation-Disconfirmation Theory on Mobile Service Upgrading Intention: Switching Cost as Moderator." Thesis, 2015. http://ndltd.ncl.edu.tw/handle/9444h5.

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Lin, Yee-Ching, and 林宜靜. "The cheerleading student of the Expectation-Disconfirmation Theory Investigation Participate Study of Workshop Expectation Perception and Benefit." Thesis, 2008. http://ndltd.ncl.edu.tw/handle/81737223722967462155.

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碩士<br>臺北巿立體育學院<br>運動科學研究所<br>96<br>This study probed pre-study expectation, post-study recognition and activity benefit of participants of a cheerleading camp by employing the “Expectancy Disconfirmation Theory”. By using the “Assessment Form of Pre-study Expectation, Post-study Recognition and Activity Benefit of Participants of a Cheerleading Camp” modified by the author of this study, data was collected from participants from northern Taiwan who joined in the 2008 National Cheerleading Camp based on a questionnaire survey, which provided a return of 202 effective questionnaires. The data wa
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7

Lee, Junghun. "Achievement of expectations in leisure travel satisfaction : an application of expectation-disconfirmation theory /." 2007. http://gateway.proquest.com/openurl?url_ver=Z39.88-2004&rft_val_fmt=info:ofi/fmt:kev:mtx:dissertation&res_dat=xri:pqdiss&rft_dat=xri:pqdiss:3269957.

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Thesis (Ph.D.)--University of Illinois at Urbana-Champaign, 2007.<br>Source: Dissertation Abstracts International, Volume: 68-06, Section: A, page: 2557. Adviser: William P. Stewart. Includes bibliographical references (leaves 90-100) Available on microfilm from Pro Quest Information and Learning.
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8

Tsai, chi-Hung, and 蔡季樺. "The Application of Expectation-Disconfirmation Theory to The Diabolo Clubs at Elementary Schools." Thesis, 2006. http://ndltd.ncl.edu.tw/handle/21122017634950739877.

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碩士<br>臺北市立教育大學<br>課程與教學研究所<br>94<br>This study applies the “Expectation─Disconfirmation theory” of Oliver to the teaching of the diabolo clubs in the elementary schools. Regarding “students” as “consumers” could improve the teaching of the diabolo clubs in the elementary schools and the results can be the reference of the curriculum planning for the relative units. Two parts are included in the questionnaire designed for this study: the student’s basic personal information, and measure of the satisfaction level. The obtained data were analyzed by discriptive statistics, confirmatory factor an
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9

Chang, Ting-Chu, and 張廷竹. "Assessing Customers’ Expectation and Perception toward Green Hotel：An Application of Expectancy Disconfirmation Theory." Thesis, 2016. http://ndltd.ncl.edu.tw/handle/vkd8g5.

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碩士<br>中國文化大學<br>觀光事業學系<br>104<br>In recent years, more and more hotels have adopted the Green Hotel authenticate, but whether the customers can truly recognize the green strategies that pursued by hotel remains the question. The outcomes of environmental protection not only rely on green hotels take social responsibilities, but also need the cooperation by customers. Most of academic researches regarding Green Hotel at the current stage assess the point of views from hotel managers and employees, not much research focusing on Green Hotel consumers. Therefore, the purposes of this study were t
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10

Kuo, Chuan-Hang, and 郭權航. "The Repurchase Intention of Facebook Live Stream Shopping ─ An Expectation Disconfirmation Theory Perspective." Thesis, 2018. http://ndltd.ncl.edu.tw/handle/jdc88m.

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碩士<br>國立勤益科技大學<br>流通管理系<br>106<br>Facebook live stream sales grew very fast this year, mainly because the community live an effective integration of network resources and rapid spread, with a variety of commodity content and sales model. Accompanied by celebrity live host, detailed introduction of products and dynamic display, consumers can more clearly understand the product information. In this study, this research is based on the expectation disconfirmation theory, effects of the following factors on consumer satisfaction, perceived critical mass and repurchase intention towards facebook li
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11

Chiu, Li-Tsan, and 邱黎燦. "Service Failure and Service Recovery in Financial Service Industry：A Comparison of Expectation Disconfirmation Theory and Dramaturgical Theory." Thesis, 2008. http://ndltd.ncl.edu.tw/handle/33200138011471321328.

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碩士<br>大葉大學<br>人力資源暨公共關係學系碩士在職專班<br>96<br>To improve the Critical Incident Technique (CIT), this research is to study what kinds of service failures that occur in financial world made by the following customers’ viewpoints. After collecting seventeen customers’ stories of complaints, I will use SSIT to analyze these stories. Accordingly, the traditional CIT in the compressed operation mode of complicated information can be replaced by the detailed conceptualization of customers’ emotion experiences. This study establishes the Subjective Service Delivery Blueprint in Financial Ser-vice Indus
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12

Chiang, heng, and 蔣順勝. "Service Failure and Service Recovery in Restaurant Service: A Comparison of Expectation Disconfirmation Theory and Dramaturgical Theory." Thesis, 2008. http://ndltd.ncl.edu.tw/handle/57162521255983445539.

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碩士<br>大葉大學<br>人力資源暨公共關係學系碩士在職專班<br>96<br>The purpose of this study is for research the problems of the Subjective Sequential Incidents Technique(SSIT)method that is used in the service failures of personal context restaurant industry . And deeply, we try to analysis the processing models of service failures in the restaurant industry with the Expectation Disconfirmation Theory and Dramaturgical Theory . At last, we will discuss the management meaning that each models represented
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13

Tu, Yu-Chen, and 杜郁晨. "A Descriptive Study of the Elementary School Physical Education Teacher of the Expectation-Disconfirmation Theory." Thesis, 2010. http://ndltd.ncl.edu.tw/handle/96832282283946556103.

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碩士<br>臺北巿立體育學院<br>運動教育研究所<br>98<br>The purpose of this study was to use expectation disconfirmation theory to investigate the circumstance of pre-expectation, post-experience, the level of entire satisfaction, and the benefits for teaching from the elementary school teachers who were participated the advance workshops of physical education. The instrument of this study was the scale of elementary school teachers participating in advance workshops in the Taipei county, Taipei city, Tao-Yuan county, Tao-Yuan city and I-Lan county teachers, and the participants were selected with purposive sampli
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14

Shiau, Duen Hern, and 蕭敦恒. "Integration the Expectation Disconfirmation Theory and the Theory of Reasoned Action to Explain the Revisiting Intention of Plastic Surgery." Thesis, 2010. http://ndltd.ncl.edu.tw/handle/06655096739089150777.

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碩士<br>東海大學<br>管理碩士在職專班<br>98<br>As facilitated by the media, the cosmetic plastic surgery is getting more common and in greater demand. The cosmetic plastic surgery has been widely accepted in Taiwan. Appearance plays an important role in interpersonal relationships, especially for females. When the self-perceived appearance does not meet the expectation, either one’s own or other’s, the individuals will seek the cosmetic surgery to correct or transform the image of their bodies. Based on the Theory of Reasoned Action (TRA), Expectancy Disconfirmation Theory (EDT), and the concept of body ima
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15

Li-HuiYu and 余俐慧. "Exploring the Continuance Usage Intention of Green IT : Based on Strategic Fit and Expectation Disconfirmation Theory." Thesis, 2011. http://ndltd.ncl.edu.tw/handle/16852006187257941727.

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16

Hao, Wu-Chih, and 吳志豪. "The Application of Expectation─Disconfirmation Theory to The Satisfaction of Physical Education at Elementary School Student." Thesis, 2003. http://ndltd.ncl.edu.tw/handle/84249644560077541145.

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碩士<br>臺北市立師範學院<br>國民教育研究所<br>92<br>The theory of “Expectation─Disconfirmation” applied to the measure of elementary school students’ satisfaction with PE class Abstract Based on one theory of consumer behaviors “Expectation─Disconfirmation”, this study is to research the elementary school students satisfaction with their PE class in Taipei. Also in this research, students’ need factors of taking P.E. class are divided into three styles., in order to analyze the difference among their expectation, perception, and the level of satisfaction of the P.E. class. Thre
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17

Ming-HueiSyu and 徐明慧. "Exploring online shopping repurchase intention based on expectation disconfirmation theory and perceived corporate social responsibility-a case of online clothing shops." Thesis, 2012. http://ndltd.ncl.edu.tw/handle/76594108504194926837.

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碩士<br>國立成功大學<br>企業管理學系碩博士班<br>100<br>The business in the society system is closely connected with every stakeholder. If the business wants to achieve sustainable development, it must pay attention to the rights and interests of stakeholders. The concept of corporate social responsibility has been moving into the mainstream of the global market. And it is the same case here in Taiwan. Therefore, corporates need to be more proactive for a change, turn the idea of corporate social responsibility into a chance for the whole society, in order to build and to enhance the businesses’ core competitive
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18

HUANG, YU-LING, and 黃郁霖. "Exploring the Impact of Self-Service Technology on Brand Equity through Expectation Disconfirmation Theory—The Empirical Study for Kiosks of CVS Channel in Taiwan." Thesis, 2016. http://ndltd.ncl.edu.tw/handle/mh634f.

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碩士<br>國立臺北大學<br>國際企業研究所<br>104<br>Annual sales through kiosks are rising annually and SSTs are said to be one of the “10 ideas that are changing the world”. With the growing population of SST users, SST channel becomes more and more crucial to firms. Replacing human service with machines has the opportunity to drastically cut costs by avoiding labor costs, enhance productivity and efficiency, provides consumers with new and convenient service channels. In this study, we combine brand extension theory and expectation disconfirmation theory to examine the details of SST consumer behavior for fir
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