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1

Managing expectations. Dorset House, 1994.

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2

Copeland, Thomas E. Outperform with Expectations-Based Management. John Wiley & Sons, Ltd., 2005.

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3

Christopher, Elizabeth, ed. Meeting Expectations in Management Education. Springer International Publishing, 2018. http://dx.doi.org/10.1007/978-3-319-76412-2.

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4

Expectations and possibilities. Hay House, 1990.

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5

Plunkett, W. Richard. Management: Meeting and exceeding customer expectations. 6th ed. South-Western College Pub., 1997.

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6

F, Attner Raymond, and Allen Gemmy, eds. Management: Meeting and exceeding customer expectations. 7th ed. South-Western/Thomson Learning, 2002.

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7

Mikołajek-Gocejna, Magdalena. Investor Expectations in Value Based Management. Springer International Publishing, 2014. http://dx.doi.org/10.1007/978-3-319-06847-3.

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8

F, Attner Raymond, and Allen Gemmy, eds. Management: Meeting and exceeding customer expectations. 8th ed. Thomson/South-Western, 2005.

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9

author, Allen Gemmy, and Attner Raymond F. author, eds. Management: Meeting and exceeding customer expectations. South-Western, Cengage Learning, 2013.

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10

Ahmed, Ahsan Uddin. River pollution: Concerns and expectations. Bangladesh Environmental Lawyers Association, 2009.

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11

Buttle, Francis A. Is there a role for expectations in SERVQUAL? Manchester Business School, 1995.

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12

Bowler, John. The service of Minitel: Management perceptions and client expectations. University College Dublin, 1993.

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13

S, Romzek Barbara, ed. American public administration: Politics and the management of expectations. Macmillan, 1991.

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14

Koch, Hugh C. H. Exceeding expectations: Total Quality Management in mental health services. Pavilion, 1991.

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15

Multirational management: Approaches to contradictory expectations in pluralistic organizations. Palgrave Macmillan, 2014.

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16

Management: Meeting and exceeding customer expectations taking the lead telecourse guide. South-Western, 2007.

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17

Ryan, Gerard C. ISO/9000: Do the results meet the expectations? University College Dublin, 1992.

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18

Bonnie, Brown, ed. Managing project expectations: The stakeholder quality process. Coopers & Lybrand Consulting, 1995.

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19

Kouplend, Tom. Expectations-Based Management: Kak dostichʹ prevoskhodstva v upravlenii stoimostʹi͡u kompanii. "Ėksmo", 2009.

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20

Cui-Chi, Charles. Managerial role expectations in Sino-British joint ventures: Match or mismatch? De Montfort University, Leicester Business School, 1995.

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21

Oburai, Prathap. Corporate brand image: Antecedents, mediating role, and impact on stakeholder expectations. Indian Institute of Management, 2005.

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22

Athmo. Managing expectations & comparisons: A guide to go beyond stress. Moksha Publications, 2004.

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23

Woodward, Jon M. Aircraft noise: A toolkit for managing community expectations. Transportation Research Board, 2009.

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24

Managing stakeholder expectations for project success: A knowledge integration framework and value focused approach. J. Ross Publishing, 2014.

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25

E, Fearon Harold, Center for Advanced Purchasing Studies (Tempe, Ariz.), and National Association of Purchasing Management., eds. CEOs'/presidents' perceptions and expectations of the purchasing function. Center for Advanced Purchasing Studies, 1993.

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26

High expectations: The remarkable secret for keeping people in your church. Broadman & Holman Publishers, 1999.

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27

Karten, Naomi. Managing expectations: Working with people who want more, better, faster, sooner, now! Dorset House, 1994.

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28

Schafer, Scott. Exceeding expectations: Producing appraisal reports and services that delight clients. Appraisal Institute, 2011.

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29

Hopkins, R. N. Internal audit: Perceptions of quality and the expectations gap, a question for management. Liverpool Business School, 1995.

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30

Pitagorsky, George. The Zen approach to project management: Working from your center to balance expectations and performance. International Institute for Learning, Inc., 2007.

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31

Zhang, Xiabo. Values, expectations, ad hoc rules, and culture emergence in international cross-cultural management contexts. Nova Science Publishers, 2009.

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32

Zhang, Xiabo. Values, expectations, ad hoc rules, and culture emergence in international cross-cultural management contexts. Nova Science Publishers, 2009.

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33

J, Irby Beverly, ed. High expectations: An action plan for implementing Goals 2000. Corwin Press, 1999.

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34

Shanthi, Nataraj, ed. Expectations about civilian labor markets and Army officer retention. RAND, 2011.

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35

Conservation, New Zealand Department of. Maori methods and indicators for marine protection: Ngati Konohi interests and expectations for the rohe moana. New Zealand Dept. of Conservation, Ngati Konohi, and Ministry for the Environment, 2005.

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36

Process action team handbook: Exceeding customer expectations : quality concepts for the fire service. Prentice Hall, 2004.

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37

Graham, John R. Expectations of equity risk premia, volatility and asymmetry from a corporate finance perspective. National Bureau of Economic Research, 2001.

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38

Daniel, Kent. Market efficiency in an irrational world. National Bureau of Economic Research, 2000.

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39

Outi, Flynn, ed. Meeting, and exceeding expectations: A guide to successful nonprofit board meetings. 2nd ed. BoardSource, 2009.

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40

Hayward, Jeffrey. Expectations, choices and realization: Prespectives of owners and managers of FSC Certified Forests in the U.S. Sustainable Forest Management Network, 1998.

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41

Kast, Robert. Rationalité et marchés financiers. Economica, 1991.

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42

Fixing the game: How runaway expectations broke the economy, and how to get back to reality. Harvard Business School Pub., 2011.

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43

DiFillippo, Steve. It's All About the Guest: Exceeding Expectations in Business and in Life, the Davio's Way. Lyons Press, 2013.

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44

Office, General Accounting. Results-oriented cultures: Using balanced expectations to manage senior executive performance : report to congressional subcommittees. The Office, 2002.

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45

Lefebvre, Louis A. Introduction and use of information systems in small businesses: A study of the perceptions and expectations of managers : summary. Govt. of Canada, Dept. of Communications, 1987.

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46

Gilbert, Kate. Aspirations and expectations in a Russian business school: The case of a joint UK-Russian management diploma. Management Research Centre, Wolverhampton Business School, University of Wolverhampton, 1996.

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47

Simintiras, Antonis Constantinou. The relationship between job related expectations of salespeople and the use by sales management ofa fulfilment approach. The Polytechnic, 1990.

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48

Attner, Raymond F., Warren R. Plunkett, and Gemmy S. Allen. Management: Meeting and Exceeding Customer Expectations. 8th ed. South-Western College Pub, 2004.

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49

Bruegman, Randy R., and Commission on Fire Accreditation International CFAI. Exceeding Customer Expectations. Prentice Hall, 2002.

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50

Mauboussin, Michael J., and Alfred Rappaport. Expectations Investing. Wiley-VCH, 2003.

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