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Dissertations / Theses on the topic 'Expectations management'

Author: Grafiati

Published: 4 June 2021

Last updated: 1 February 2022

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1

Dingle, Caroline Elisabeth. "Career expectations and aspirations of management students /." Title page, contents and abstract only, 1993. http://web4.library.adelaide.edu.au/theses/09AR.PS/09ar.psd584.pdf.

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2

Detmers, Gunda-Alexandra [Verfasser]. "Expectations Management of Central Banks / Gunda-Alexandra Detmers." Berlin : Freie Universität Berlin, 2016. http://d-nb.info/1120410444/34.

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3

Curtin, Susanna C. "Wildlife tourism : tourist expectations, experiences and management implications." Thesis, Bournemouth University, 2008. http://eprints.bournemouth.ac.uk/10303/.

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The literature demonstrates that wildlife tourism, which can incorporate anything from insects (dragonflies, butterflies, glow-worms), flowers, mammals and birds, has become a potentially lucrative activity which is attracting attention from tourists and destinations. There are both positive and negative impacts associated with wildlife tourism. It can contribute to the conservation of threatened habitats / species, provide economic benefit to local communities attract new types of tourists to remote and economically peripheral areas, and provide environmental education and psychological benef

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4

Bohlmann, Jonathan D. "Disconfirmed expectations and group decision behavior." Thesis, Massachusetts Institute of Technology, 1996. http://hdl.handle.net/1721.1/10806.

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5

Singh, Jyothsna A. "Customer expectations of employee emotional labour in service relationships." Thesis, University of Gloucestershire, 2017. http://eprints.glos.ac.uk/5715/.

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Emotional labor has been defined by Hochschild (1983) as “the management of feeling to create a publicly observable facial and bodily display” (p. 7, 1983). Many jobs contain an emotional component that goes beyond the normal burden on feelings caused by work and thus require “emotional labor”. Hochschild (1983) distinguished between two approaches available to the emotional laborer - surface acting and deep acting. This thesis examines the relationships between employee emotional labour (Hochschild, 1983), customer perceived interaction quality and customer intention to continue the private b

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6

Winkelmann, Lars [Verfasser]. "Empirical Studies on Central Banks' Expectations Management / Lars Winkelmann." Berlin : Freie Universität Berlin, 2013. http://d-nb.info/1036638413/34.

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7

Hashim, Rahmat. "Stakeholders' expectations of hotel management education : a Malaysian perspective." Thesis, Sheffield Hallam University, 2001. http://shura.shu.ac.uk/19766/.

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Development of the tourism industry in Malaysia is a recent phenomenon. Today, the industry is one of the major revenues of the Malaysian economy. As elsewhere, the Malaysian tourism industry is labour intensive; much of its future success depends significantly on the quality of its labour. While industrial growth generally is making great impact on the Malaysian economy, there has been considerable debate about the contribution of Malaysian higher education, including hotel management education. Critics have commented that graduates lack certain basic competences and that higher education pro

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8

Brooke, Geoffrey. "Analysts' forecast as rational expectations of company earnings." Master's thesis, University of Cape Town, 2004. http://hdl.handle.net/11427/5882.

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9

Krause, Alan, and Alan Krause. "Great Expectations and Dodgy Explanations." Thesis, University of Oregon, 2012. http://hdl.handle.net/1794/12338.

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How do organizations assess and explain their performance? Prior studies have attempted to demonstrate that, like individuals, organizations take credit for good performance and blame poor performance on influences in their environment. However, these studies have found only a weak relationship between performance and attribution at the level of the firm. This dissertation seeks to elucidate this relationship by conceptualizing firms as social agents and by combining aspiration and attribution theory for the first time at the level of the firm. Analysis of performance explanations by large

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10

Yang, Hee Jin (Hee Jin Heather). "Matching faces to expectations : the impact of political and business domain differences in gendered expectations on preferred appearance for leaders." Thesis, Massachusetts Institute of Technology, 2017. http://hdl.handle.net/1721.1/114056.

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Thesis: S.M. in Management Research, Massachusetts Institute of Technology, Sloan School of Management, 2017.<br>Cataloged from PDF version of thesis.<br>Includes bibliographical references (pages 56-60).<br>Prior research has demonstrated that feminine appearance is penalized in business contexts. However, a separate body of research, predominantly centered on electoral outcomes, has put forth conflicting results demonstrating that feminine appearance can be beneficial. In a series of experimental studies, I aim to resolve the conflict in the literature by proposing an expectation-matching th

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11

Squires, Amanda Jane. "Stakeholder quality in healthcare : synthesising expectations for mutual satisfaction." Thesis, City, University of London, 2002. http://openaccess.city.ac.uk/18586/.

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This thesis focuses on quality improvement in local NHS services in response to national legislation. The preparatory literature search of healthcare, change and quality theories identified the common theme of participation for success as well as a distinct gap in quality management models suitable for healthcare. Action research was used to develop, implement and evaluate such a model, combining qualitative and quantitative methods, enabling ownership of the model by participating stakeholders, and facilitating change by reflection and action. The thesis is organised into three main parts fro

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12

Robinson, Stewart Leslie. "Service quality in the management of simulation projects." Thesis, Lancaster University, 1998. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.266667.

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13

Hamilton, David L. "Expectations, actions and a social service manager's effectiveness." Thesis, University of Sussex, 1989. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.293569.

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14

Montellano, Bernardo Oom Ortiz de. "The optimization of the complaints management system." Master's thesis, NSBE - UNL, 2013. http://hdl.handle.net/10362/11633.

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A Work Project, presented as part of the requirements for the Award of a Masters Degree in Management from the NOVA – School of Business and Economics<br>As result of the impact of the Global Financial Crisis a new paradigm shift in Consumer Behaviour has taken place. In place of compulsive consumption and long-term brand loyalty, consumers adopted more demanding attitudes and are less tolerant towards inefficiencies. In this context, understanding customers’ expectations and the root causes of their complaints became a key driver of the businesses success. The purpose of this study is to pres

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15

Wang, Yaw-Huei. "Market expectations and their implications for derivatives pricing and risk management." Thesis, Lancaster University, 2005. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.428648.

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16

Kruger, E. M. "Grave expectations : participatory greywater management in two Western Cape shack settlements." Master's thesis, University of Cape Town, 2009. http://hdl.handle.net/11427/8941.

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Includes bibliographical references (leaves 161-180).<br>South Africa faces enormous challenges in the face of burgeoning urbanisation and the growth of underserviced shack settlements. Waste water disposal is but one of many aspects of basic services that are lacking. This anthropological dissertation is focused upon a Water Research Commission funded project, conducted by University of Cape Town academics from the departments of Civil Engineering, Social Anthropology and Environmental and Geographic Sciences, and carried out in two shack settlements in the Western Cape, South Africa. The pro

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17

Chowdhury, Riazur Rahman. "Audit expectations gap in the public sector of Bangladesh." Thesis, University of Dundee, 1996. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.363976.

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18

Simmons, Jona Cary Hubbard Susan Sorrells. "Hospitality internships as a career development tool stakeholder perceptions and expectations /." Auburn, Ala., 2006. http://hdl.handle.net/10415/1303.

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19

Foskett, Kaye. "The expectations, outcomes and perceived benefits of postgraduate business programmes for Indian nationals." Thesis, University of Liverpool, 2013. http://livrepository.liverpool.ac.uk/12475/.

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The literature suggests that there are several stakeholders who influence postgraduate study for social and personal benefits. These stakeholders comprise governments, employers, HEIs, families and individuals. The findings from this research study suggest that fathers from Indian middle class families play a significant motivational role in the lives of their offspring by encouraging them to develop their cultural capital through postgraduate business programmes. Parents expect that higher level academic study will improve their offspring’s symbolic and social capitals and result in good soci

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20

Banker, Sachin. "Self-control, expectations, and patience : essays on social decision making." Thesis, Massachusetts Institute of Technology, 2013. http://hdl.handle.net/1721.1/83971.

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Thesis (Ph. D.)--Massachusetts Institute of Technology, Sloan School of Management, 2013.<br>Cataloged from PDF version of thesis.<br>Includes bibliographical references.<br>Essay 1: Self-Control and Altruism: The Moderating Role of Endowments. People exhibit a remarkable ability to cooperate with one another, to an extent that critically distinguishes human society from communities of other primate and animal species. Although altruism plays an essential role in sustaining cooperation among unrelated groups of individuals, little is known about the underlying psychological processes that driv

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21

De, Villiers Gregory Ian. "An investigation into consulting engineering service quality perceptions and expectations." Master's thesis, University of Cape Town, 1998. http://hdl.handle.net/11427/19570.

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This thesis focuses on the 'Quality of Service' provided by Consulting Civil/Structural engineers. The study assesses whether or not there are shortfalls in the quality of engineering services provided by consulting engineers. It identifies service dimensions that are problematic and also identifies 'real' variables which consulting engineers should manage in order to improve their services. A survey research method was used (pilot and main study) to collect information from management in the consulting industry; and from clients of the consulting engineering profession. The pilot study aimed

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22

Liu, Guangwu. "Pathwise sensitivity estimation for expectations of discontinuous functions /." View abstract or full-text, 2009. http://library.ust.hk/cgi/db/thesis.pl?IELM%202009%20LIU.

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23

Kirby, Robin B. "Young Women's Multiple Role Management Expectations: Influence of Feminism and Role Modeling." University of Akron / OhioLINK, 2014. http://rave.ohiolink.edu/etdc/view?acc_num=akron1395696607.

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24

Chiles, Ethel. "Expectations of Job Satisfaction Based on Three Common Leadership Styles." Thesis, Walden University, 2015. http://pqdtopen.proquest.com/#viewpdf?dispub=3689100.

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<p> Some leadership styles can produce job dissatisfaction, resulting in labor turnover and financial loss to organizations. Despite these known consequences, there is a lack of research on the perceptions of leadership styles on job satisfaction for hourly wageworkers. This phenomenological study was used to understand the experiences of non-management employees on how management leadership styles affected their job satisfaction. Bass's leadership theory, Herzberg's dual factor theory, and Maslow's hierarchy of needs guided this study. The primary research questions were used to explore theme

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25

Linden, Samantha Jean. "Job Expectations of Employees in the Millennial Generation." ScholarWorks, 2015. https://scholarworks.waldenu.edu/dissertations/1411.

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Understanding Millennials' job expectations is critical for employee retention because of the number of Generation X workers who are unable to fill the job openings that Baby Boomers leave vacant when retiring from the workforce. The purpose of this phenomenological study was to explore Millennial employees' job expectations. Interviews were conducted with a purposeful sample of 20 Millennials who had at least a bachelor's degree, had at least 1 year of employment experience, and worked in the Baltimore-Washington metropolitan area. The inclusion criteria established work experience as a found

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26

Blackman, Alan John, and n/a. "Entrepreneurs: Interrelationships Between Their Characteristics, Values, Expectations, Management Practices and SME Performance." Griffith University. School of Marketing and Management, 2004. http://www4.gu.edu.au:8080/adt-root/public/adt-QGU20040615.154732.

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This original research seeks to identify unique predictive relationships between the characteristics, values and expectations of entrepreneurs in small and medium sized enterprises (SMEs) and the management practices they choose; and then, the relationships between those practices and business performance. It adds to the current understanding of the impact of entrepreneurs on the performance of their businesses and has also led to the development of two new tools for assessing the performance of SMEs. Growth of the SME sector is important to the public policy agendas of governments, like thos

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27

Stanforth, Nancy Jean. "Customer expectations and management event schemata: satisfaction, patronage and retail store service." The Ohio State University, 1993. http://rave.ohiolink.edu/etdc/view?acc_num=osu1342450852.

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Stanforth, Nancy Jean Fadgen. "Customer expectations and management event schemata: Satisfaction, patronage and retail store service /." The Ohio State University, 1993. http://rave.ohiolink.edu/etdc/view?acc_num=osu1487846885779133.

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29

Haapanen, T. (Tiina). "Managing multicultural teams:dealing with conflicts rising from different expectations and perspectives." Master's thesis, University of Oulu, 2015. http://urn.fi/URN:NBN:fi:oulu-201505211586.

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With globalization and the current direction towards more integrated and cooperating world of business, workplaces and especially teams are becoming increasingly diverse. Cultural diversity brings with it benefits to the team, but also disadvantages like misunderstandings and even conflicts. In this thesis I aimed to find what leaders of multicultural teams have to take into account to avoid conflicts rising from different expectations and perspectives people from different cultures have. To achieve this I first looked at the main differentiating variable in multicultural teams: culture, and

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30

Hume, David L. (David Luke). "Managing expectations during acquisition of bespoke automation systems." Thesis, Massachusetts Institute of Technology, 2016. http://hdl.handle.net/1721.1/104287.

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Thesis: S.M., Massachusetts Institute of Technology, Department of Mechanical Engineering, 2016. In conjunction with the Leaders for Global Operations Program at MIT.<br>Thesis: M.B.A., Massachusetts Institute of Technology, Sloan School of Management, 2016. In conjunction with the Leaders for Global Operations Program at MIT.<br>Cataloged from PDF version of thesis.<br>Includes bibliographical references (pages 69-73).<br>A new facility seeks to manufacture inlets for the turbine of the new NDA aircraft. The inlet is a new design and has never been built before. To complicate matters the manu

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31

Rückeshäuser, Nadine [Verfasser], and Günter [Akademischer Betreuer] Müller. "Distributed ledgers for the prevention of accounting fraud : : blockchains between expectations and reality." Freiburg : Universität, 2017. http://d-nb.info/1137466235/34.

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32

Philip, Neena S. "Exploring holistic nurse manager roles with new patient satisfaction dimensions and expectations." Thesis, University of Phoenix, 2015. http://pqdtopen.proquest.com/#viewpdf?dispub=3648302.

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<p> The health care environment is transforming with new demands and expectations to improve patient outcomes including patient satisfaction. Health care organizations expect front line nurse managers to improve patient quality and satisfaction without a clear direction or meaningful understanding of the holistic role, functions, and competencies required to achieve organizational goals. The purpose of the qualitative transcendental phenomenological study was to explore the lived experiences and perceptions of the holistic and changing nature of the projected contemporary nurse manager’s

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33

Munnelly, Karen Patricia. "Understanding Career & Degree Expectations of Undergraduate Music Majors." The Ohio State University, 2017. http://rave.ohiolink.edu/etdc/view?acc_num=osu1490135404312177.

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34

Hicks, Angela H. "Millennials' Wants and Expectations of Their Organizational Leaders| A Generic Qualitative Inquiry." Thesis, Capella University, 2019. http://pqdtopen.proquest.com/#viewpdf?dispub=13427462.

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<p> Organizational leadership is the foundation that influences workforces and determines the overall success of organizations and employees. Prior to this study, research of Millennials’ wants and expectations from their organizational leaders lacked clarification and clear interpretation. A critical element in organizational survival is Millennial knowledge workers who create knowledge that supports sustainable, innovative, and successful organizations. Organizational leaders who want their organizations to succeed will capitalize on accuracy and precision in distinguishing Millennial

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35

Dale, Rebecca A. "Undergraduate hospitality students’ pre-entry career expectations." Thesis, Kansas State University, 2013. http://hdl.handle.net/2097/16235.

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Master of Science<br>Department of Hospitality Management and Dietetics<br>Kevin R. Roberts<br>The psychological contract is comprised of the perceived obligations between two parties, such as an employee and an employer. When an individual joins an organization, the employee has a specific set of personal needs to be satisfied, which will be fulfilled by the psychological contract. Research has historically focused on the consequences of the psychological contract violations. The antecedents and the formation of the psychological contract are less known. Two types of psychological contracts

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36

Snyman, Christine. "The customer gap between patients expectations and perceptions of service quality in optometric practices." Thesis, Stellenbosch : Stellenbosch University, 2008. http://hdl.handle.net/10019.1/18187.

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Thesis (MBA)--Stellenbosch University, 2008.<br>ENGLISH ABSTRACT: Optometric practices, as every other organisation, are becoming more aware that the ability to address your patients' needs is the latest challenge and secret to future success. The purpose of this study is to determine the gap between the patients' expectations and their perceptions of the services rendered in the optometric practice. When the patients' perceptions of the service received meets or exceeds their expectations, the patient will be satisfied and will be encouraged to visit the practice again, increasing the l

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37

Yoshida, Tomoko. "The collaborative forest management user group's perceptions and expectations on REDD+ in Nepal." Thesis, University of British Columbia, 2012. http://hdl.handle.net/2429/42547.

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As many ecological and socioeconomic problems are associated with deforestation and forest degradation in Nepal, it is in the national interest to address REDD+ immediately. Although local communities and indigenous peoples are the main actors for REDD+ practices, their needs and perceptions have received little attention in the debates on REDD+. In this study, a Collaborative Forest Management (CFM) site was studied using a questionnaire survey administered to the CFM user group, interviews with key informants in the forestry sector and a review of documents to collect background data. The

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38

Phillips, Larry. "School-based management, expectations and outcomes, Edmonton public schools 15 years after implementation." Thesis, National Library of Canada = Bibliothèque nationale du Canada, 1998. http://www.collectionscanada.ca/obj/s4/f2/dsk2/ftp01/MQ34461.pdf.

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39

Sorensen, Matthew J. "Industry expectations of tourism and hospitality management education at Mount Saint Vincent University." Thesis, National Library of Canada = Bibliothèque nationale du Canada, 2000. http://www.collectionscanada.ca/obj/s4/f2/dsk1/tape3/PQDD_0017/MQ49234.pdf.

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40

Louw, Hendrik Johannes. "Integrating management and employee expectations in determining organisation-specific performance appraisal systems' design." Pretoria : [s.n.], 2009. http://upetd.up.ac.za/thesis/available/etd-04292009-131712/.

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41

Shaw, Jonathan. "Privatising Britain's passenger railway : expectations and outcomes of the 'free' market approach." Thesis, University of Plymouth, 1999. http://hdl.handle.net/10026.1/443.

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The privatisation of the British railway industry was announced in 1992, and a central plank of the government's strategy was to liberalise British Rail's (BR's) passenger market at the time of its divestiture. Competition was to be introduced both for the market, through franchising, and in the market, by freeing up access to the rail network. This thesis examines the policy adopted to promote competition in the British passenger railway industry. Its central aim is to assess the extent to which the promotion of competition between passenger train operators was an appropriate policy goal. In

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42

Latamore, Latonya. "Relationship Between Policy Expectations and Education Outcomes in a Midwestern School District." ScholarWorks, 2018. https://scholarworks.waldenu.edu/dissertations/4867.

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A financially secure public school district can provide children with an educational foundation that will eventually transition them into self-sufficient employed adults. These adults will become tax-paying citizens who will contribute to their local economies. The problem with one midwestern public school district is that a history of financial insecurity has affected the district's ability to provide students with all of the programs to which they are entitled. Using Baumgartner and Jones' conceptualization of punctuated equilibrium as the theoretical foundation, the purpose of this quantita

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43

LaPrince, Shelly L. "A qualitative exploration of management education| Business school offerings in comparison to employer expectations." Thesis, Capella University, 2013. http://pqdtopen.proquest.com/#viewpdf?dispub=3568149.

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<p> The exploratory qualitative research study explored management education business school offerings in comparison to employer expectations. Through the lens of alumni and human-resources personnel participants, the research examined the skills deemed as transferrable to the workplace and competencies that undergraduate-management education alumni lack upon entry into the workplace. This research study used interviewing as the data-collection method to explore the experiences of undergraduate business-school alumni from two universities, which from here on out will be referred to as Univer

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44

Summers, Michael. "Great expectations : a policy case study of four case management programs in one organisation /." Connect to thesis, 2007. http://repository.unimelb.edu.au/10187/2182.

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Four different case management programs delivered by UnitingCare Community Options (UCCO) in the eastern suburbs of Melbourne were examined against the expectations of case management as a policy solution to a range of perceived policy problems at the micro-, meso- and macro-levels. The micro-level expectations were related to client and family experiences of the service system and outcomes. At the meso-level expectations were focused on perceived service delivery problems such as poor matching of services to the needs of ‘complex’ clients including a lack of integration, flexibility and res

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Brewer, Ethan W. "The Social Expectations of Masculinity and Female-To-Male Transgender Leaders| A Heuristic Study." Thesis, The Chicago School of Professional Psychology, 2015. http://pqdtopen.proquest.com/#viewpdf?dispub=3738816.

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<p> The Female-To-Male (FTM) transgender community has begun to receive a lot of attention in recent years. Academic research executed with a focus on the experiences of the FTM community is also growing quickly and exploring issues and concepts beyond transition. The effect of social expectations on the leadership experiences of FTM leaders has yet to be examined, specifically the influence of the social expectations of masculinity and leadership on FTM leaders. This dissertation seeks to capture the experiences of 4 transgender men who hold, or have held, leadership roles in their organizati

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46

McClurg, Arlene Davidson. "A phenomenological study of Baby Boomer retirement--- Expectations, results, and implications." Thesis, University of Phoenix, 2014. http://pqdtopen.proquest.com/#viewpdf?dispub=3577291.

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<p> The first wave of Baby Boomers became eligible for early retirement in January 2008. This qualitative phenomenological study of 15 Baby Boomer retirees was conducted to understand the Baby Boomer retirees lived experiences and determine if they might want to return to work after they retired. Themes extracted from the semi-structured interview process included planning and expectations, how retirement stacked up against expectations, financial impact, interest in work in the future, and new skills or training wanted. Changing economic conditions mandate that individuals assume more respons

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Nascimento, Antonio Francisco Rita. "Service quality in CEM customers' expectations and perceptions about electricity distribution services." Thesis, University of Macau, 1995. http://umaclib3.umac.mo/record=b1636755.

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48

Mulford, David John. "The secondary head of department : professional development requirements, expectations and directions /." Canberra, 2007. http://erl.canberra.edu.au/public/adt-AUC20081201.154838/index.html.

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Webb, Dave. "Exploring the antecedents of customer expectations : an empirical investigation from a role theory perspective." Thesis, Cardiff University, 1995. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.387719.

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50

Waller, Arthur D. "Perceptions of Emotional Intelligence Preparation and Industry Expectations for Utah State University MBA Graduates." DigitalCommons@USU, 2008. https://digitalcommons.usu.edu/etd/84.

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This study sought to determine whether an MBA degree from Utah State University (USU) was meeting the emotional intelligence (EI) needs of the workplace from the perception of its graduates. This research assessed perception of EI skills with a researcher-designed instrument that consisted of a 22-question survey that was e-mailed to USU students who completed an MBA between 2000 and 2006. The survey questionnaire given to MBA graduates was titled Assessment of Emotional Intelligence and was divided into three distinct parts. The first category (questions 1-10) had to do with industry expectat

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