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Journal articles on the topic 'Expectations management'

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Published: 4 June 2021

Last updated: 1 February 2022

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1

Versano, Tsahi, and Brett Trueman. "Expectations Management." Accounting Review 92, no. 5 (2016): 227–46. http://dx.doi.org/10.2308/accr-51644.

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ABSTRACT This paper analyzes a manager's optimal expectations management strategy in a setting in which the manager provides forecast guidance to an analyst both privately and publicly. Conventional wisdom suggests that managers use private communications with analysts and public earnings forecasts interchangeably to guide analysts' earnings forecasts downward toward lower earnings targets. Our analysis shows that in markets with rational investors, private and public guidance play very different roles in managing expectations, and that managers benefit from downward guidance only in their pri

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Olkkonen, Laura, and Vilma Luoma-aho. "Public relations as expectation management?" Journal of Communication Management 18, no. 3 (2014): 222–39. http://dx.doi.org/10.1108/jcom-02-2013-0012.

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Purpose – The purpose of this paper is to assess how expectation management can contribute strategically to communication management, and how understanding and managing expectations can increase organizations’ sensitivity toward stakeholder voices and concerns. Design/methodology/approach – An example of mapping and identifying expectations is presented as a result of a thematic analysis of qualitative interview data, collected from six stakeholder groups of the media industry. Findings – Expectation types and gaps can be identified through the use of systematic expectation mapping, conceptual

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Oh, Joon-Hee, and Judy Ma. "Multi-stage expectation-confirmation framework for salespeople expectation management." Journal of Business & Industrial Marketing 33, no. 8 (2018): 1165–75. http://dx.doi.org/10.1108/jbim-01-2018-0027.

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Purpose Despite its significance in salespeople management, salespeople expectation management has received little attention in the literature, especially in the industrial marketing literature. In response, the purpose of this study is to leverage the expectation confirmation theory to present a conceptual framework that provides an effective tool for salespeople expectation management. Design/methodology/approach This study first explores the application and strategic implications of expectation-confirmation theory in salespeople expectation management and theorizes that salespeople establis

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Fanning, Kirsten, Ling Harris, Kevin E. Jackson, and Matthew T. Stern. "Investors' Responses to Reported Earnings when Management Issues Goal versus Expectation Earnings Guidance: An Experimental Investigation." Journal of Financial Reporting 4, no. 1 (2019): 37–57. http://dx.doi.org/10.2308/jfir-52335.

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We investigate whether nonprofessional investors' responses to a company's reported earnings differ when management earnings guidance is presented as a goal or an expectation. We present 64 M.B.A. students and 262 MTurk participants with earnings guidance, manipulating between subjects whether management provides the guidance as a “goal” or an “expectation” and whether the company's reported earnings fall short or exceed investors' expectations as derived from management's earnings guidance. Our experimental results suggest that if earnings guidance is issued as a goal rather than as an expect

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Copeland, Tom, and Aaron Dolgoff. "Expectations-Based Management." Journal of Applied Corporate Finance 18, no. 2 (2006): 82–97. http://dx.doi.org/10.1111/j.1745-6622.2006.00089.x.

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6

Skok, James E., Melvin J. Dubnick, and Barbara S. Romzek. "Management of Expectations." Public Administration Review 50, no. 6 (1990): 686. http://dx.doi.org/10.2307/976982.

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Phelan, Steven E. "Entrepreneurship as expectations management." New England Journal of Entrepreneurship 8, no. 2 (2005): 49–58. http://dx.doi.org/10.1108/neje-08-01-2005-b005.

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Entrepreneurial profits flow from differences in expectations between buyers and sellers regarding the future value of resources. This article investigates whether differences in expectations can be influenced by an entrepreneur to produce greater profits. It is argued that there are several points in the entrepreneurial process where such interventions can occur and that the use of these techniques should be associated with superior wealth creation. The article also explores the ethical implications of influencing stakeholders in this way.

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Gurov, Ilya. "Theoretical Approaches to Inflation Expectation Management Justification in Today’s Russia." Moscow University Economics Bulletin 2014, no. 6 (2014): 35–51. http://dx.doi.org/10.38050/01300105201462.

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Inflation expectations significantly influence economic environment. During the past decades there was high and unstable inflation and systematic excess and mismatch between actual inflation and official forecasts in Russia. At present economic agents have low level of trust in official inflation forecasts. The subject of the research are inflation expectations in Russia. The aim of the research is to justify the possibility of inflation expectation management provision in Russia. The article shows that currently, nowadays inflation expectations are predominantly adaptive in Russia. Neverthele

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Sunder, Shyam. "Management Control, Expectations, Common Knowledge, and Culture." Journal of Management Accounting Research 14, no. 1 (2002): 173–87. http://dx.doi.org/10.2308/jmar.2002.14.1.173.

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Control in organizations can be defined as expectational equilibrium, or correspondence between how the members of an organization behave and how others expect them to behave. Using a contract model of organizations as the base, we use human expectations, common knowledge, and culture to propose a theory of control. Changes in factor and product market conditions tend to disrupt control in organizations. Strategic management consists of continual monitoring and anticipation of market conditions, and redesign, negotiation, and implementation of contracts to restore and maintain the expectationa

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Kopalle, Praveen K., and Donald R. Lehmann. "Strategic Management of Expectations: The Role of Disconfirmation Sensitivity and Perfectionism." Journal of Marketing Research 38, no. 3 (2001): 386–94. http://dx.doi.org/10.1509/jmkr.38.3.386.18862.

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The authors suggest that people strategically manage—specifically, lower—their expectations to increase future satisfaction. Consumers who are more disconfirmation sensitive, that is, those who are more satisfied (dissatisfied) when a product performs better (worse) than expected, are hypothesized to have lower expectations. In contrast, the authors expect that consumers who are perfectionists will have higher expectations than those who are not. Results from a laboratory experiment and a field study are consistent with the hypotheses. Furthermore, the authors identify a possible third type of

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Yi, Sangyoon, and Jae-Hyeon Ahn. "Managing initial expectations when word-of-mouth matters." European Journal of Marketing 51, no. 1 (2017): 123–56. http://dx.doi.org/10.1108/ejm-10-2015-0752.

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Purpose Consumer expectation not only influences purchase decision but also post-purchase satisfaction and word-of-mouth (WOM). This study aims to develop theories of initial expectation management by suggesting when it is desirable for new products to raise or lower consumer expectations. It systematically examines the interplay of product value and consumer heterogeneity in the dynamic process of new product diffusion under competition. Design/methodology/approach Drawing on traditional diffusion and choice models, this study develops an agent-based model to formalize and analyze how consume

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Gallagher, Adrian. "The Responsibility to Protect Ten Years on from the World Summit: A Call to Manage Expectations." Global Responsibility to Protect 7, no. 3-4 (2015): 254–74. http://dx.doi.org/10.1163/1875984x-00704003.

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This article draws on non-Responsibility to Protect (RtoP) research into expectations to argue that in the aftermath of the intervention in Libya and non-intervention in Syria scholars have to manage RtoP expectations. In so doing, it introduces four types of expectations into the RtoP discourse: ‘expectation gaps’, ‘expectation vacuums’, ‘expectation clouding’, and ‘inherited expectations’ – the latter of which is this author’s own contribution to the discourse. To illustrate the utility of the expectations approach, the article focuses on the debate over inconsistency in order to highlight t

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Vickery, Donald M. "Patients' Expectations and Demand Management." Annals of Internal Medicine 126, no. 9 (1997): 744. http://dx.doi.org/10.7326/0003-4819-126-9-199705010-00029.

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Kravitz, Richard L. "Patients' Expectations and Demand Management." Annals of Internal Medicine 126, no. 9 (1997): 744. http://dx.doi.org/10.7326/0003-4819-126-9-199705010-00030.

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Johnson, Travis L., Jinhwan Kim, and Eric C. So. "Expectations Management and Stock Returns." Review of Financial Studies 33, no. 10 (2019): 4580–626. http://dx.doi.org/10.1093/rfs/hhz141.

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Abstract We establish a link between firms managing investors’ performance expectations, earnings announcement premiums, and cyclical patterns (i.e., seasonalities) in returns. Firms that are more likely to manage expectations toward beatable levels predictably earn lower returns before, and higher returns during, their earnings announcements. This pattern repeats across firms’ fiscal quarters, suggesting firms manufacture positive “surprises” by negatively biasing investors’ expectations ahead of announcing earnings. We corroborate these findings using non-price-based outcomes indicative of e

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Caruana, Albert. "Expectations About Management Consultancy Services." Journal of Professional Services Marketing 18, no. 1 (1999): 1–10. http://dx.doi.org/10.1300/j090v18n01_01.

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Boehm, B. "The art of expectations management." Computer 33, no. 1 (2000): 122–24. http://dx.doi.org/10.1109/2.963135.

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Hsieh, Yen-Hao, and Soe-Tsyr Yuan. "Can Customer Expectations be Measured in Real Time?" International Journal of Information Technology & Decision Making 15, no. 01 (2016): 119–49. http://dx.doi.org/10.1142/s0219622015500352.

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Customer expectation has been an important issue across different academic fields. Customer expectation management enables service providers to provide customers with suitable services in order to achieve high customer satisfaction especially in real-time dynamic service contexts. Understanding actual customer expectations is the primary step before managing customer expectations. However, to our knowledge, there is no research investigating how to measure real-time customer expectations during service delivery. Hence, this study proposes a customer expectation measurement mechanism and evalua

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Cohen, Shelley. "Meeting expectations?" Nursing Management (Springhouse) 32, no. 2 (2001): 12. http://dx.doi.org/10.1097/00006247-200102000-00005.

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Randolph, Linda Bird. "Great Expectations." Nursing Management (Springhouse) 34 (July 2003): 13–14. http://dx.doi.org/10.1097/00006247-200307004-00006.

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Lux, Steven J. "Great expectations." Nonprofit Management and Leadership 17, no. 1 (2006): 127–28. http://dx.doi.org/10.1002/nml.136.

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Audenaert, Mieke, Adelien Decramer, Thomas Lange, and Alex Vanderstraeten. "Setting high expectations is not enough." International Journal of Manpower 37, no. 6 (2016): 1024–41. http://dx.doi.org/10.1108/ijm-12-2015-0201.

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Purpose Drawing on climate theory and social exchange theory, the purpose of this paper is to examine whether and how the strength of the expectation climate, defined as the degree of agreement among job incumbents on what is expected from them, affects their job performance. To explain this relationship, the authors utilize mediating trust-in-the organization effects as an explanatory avenue. Design/methodology/approach In a time-lagged data sample of 568 public service employees, whose job performance is rated by their 242 line managers, the authors apply multilevel modeling. The authors emp

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Humphreys, John H. "Customer Expectations." Journal of Management Inquiry 13, no. 3 (2004): 232–37. http://dx.doi.org/10.1177/1056492604268208.

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Teas, R. Kenneth. "Expectations, Performance Evaluation, and Consumers’ Perceptions of Quality." Journal of Marketing 57, no. 4 (1993): 18–34. http://dx.doi.org/10.1177/002224299305700402.

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The author examines conceptual and operational issues associated with the “perceptions-minus-expectations” (P-E) perceived service quality model. The examination indicates that the P-E framework is of questionable validity because of a number of conceptual and definitional problems involving the (1) conceptual definition of expectations, (2) theoretical justification of the expectations component of the P-E framework, and (3) measurement validity of the expectation (E) and revised expectation (E*) measures specified in the published service quality literature. Consequently, alternative perceiv

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Bhana, Neela, Lee Thompson, John Alchin, and Bronwyn Thompson. "Patient expectations for chronic pain management." Journal of Primary Health Care 7, no. 2 (2015): 130. http://dx.doi.org/10.1071/hc15130.

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INTRODUCTION: In New Zealand, one in six people report chronic pain, but the literature indicates only a 30% pain reduction is typically achieved in about half of treated patients. Most patients expecting a cure of their pain, or even substantial pain reduction, are therefore likely to be disappointed. It is important to align patient expectations with this reality. METHODS: This study analysed the responses of 250 patients referred to a Pain Management Centre to the free-text question: 'What are your main goals or reasons for attending the Pain Management Centre?' Free-text comments were anal

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Haque, Saifa. "Expectation of Tertiary Students of Bangladesh from ELT Classrooms." Journal of NELTA 19, no. 1-2 (2015): 56–64. http://dx.doi.org/10.3126/nelta.v19i1-2.12080.

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Expectation influences motivation and performance in Second Language Acquisition (SLA). Students’ expectation also plays a significant role in curriculum development. This paper focuses on the expectations of the students in an English language classroom and how they want to be taught. From a study on 45 students of Stamford University Bangladesh, the researcher tried to find students’ expectations about content, factors behind the expectations and effects of expectations in a language classroom using semi-structured interviews. It was found that students have expectations regarding their cour

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Tolk, Jaap J., Rob P. A. Janssen, Tsjitske M. Haanstra, Marieke M. C. van der Steen, Sita M. A. Bierma Zeinstra, and M. Reijman. "Outcome Expectations of Total Knee Arthroplasty Patients: The Influence of Demographic Factors, Pain, Personality Traits, Physical and Psychological Status." Journal of Knee Surgery 33, no. 10 (2019): 1034–40. http://dx.doi.org/10.1055/s-0039-1692632.

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AbstractUnfulfilled preoperative expectations have a strong influence on the outcome after total knee arthroplasty (TKA). More insight into determinants of the level of expectations is useful in identifying patients at risk for having expectations of the treatment result that are too high or too low. This information can be used in optimizing preoperative expectation management. The aim of the current study was to analyze to what extent preoperative outcome expectations of TKA patients are affected by psychological factors, demographic factors, pain, physical function, and general health statu

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Martin, David, and Pete Simmons. "Customer Expectations." Journal of Hospitality & Leisure Marketing 6, no. 1 (1999): 67–81. http://dx.doi.org/10.1300/j150v06n01_05.

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Raza, Amber. "Leader-Follower Expectations: Pygmalion in Management." Journal of Independent Studies and Research-Management, Social Sciences and Economics 11, no. 2 (2013): 29–38. http://dx.doi.org/10.31384/jisrmsse/2013.11.2.3.

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Jordan, E. P., M. G. Burrington, G. A. O'Donnell, and M. Smyth. "Management of casework expectations in DNA." Science & Justice 50, no. 1 (2010): 48. http://dx.doi.org/10.1016/j.scijus.2009.11.078.

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Padda, G. S., J. Moore, D. DeNeal, E. Thoman, and S. Hargraves. "PARENTAL EXPECTATIONS MANAGEMENT BY PREOPERATIVE EDUCATION." Anesthesiology 89, Supplement (1998): 1261A. http://dx.doi.org/10.1097/00000542-199809210-00017.

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Bish, Adelle, and Karen Becker. "Exploring Expectations of Nonprofit Management Capabilities." Nonprofit and Voluntary Sector Quarterly 45, no. 3 (2015): 437–57. http://dx.doi.org/10.1177/0899764015583313.

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Alfonso, Elio, Li-Zheng Brooks, Andrey Simonov, and Joseph H. Zhang. "CEO career concerns and expectations management." Journal of Applied Accounting Research 20, no. 3 (2019): 267–89. http://dx.doi.org/10.1108/jaar-10-2018-0168.

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Purpose The purpose of this paper is to examine the impact of career concerns on CEOs’ use of expectations management to meet or beat analysts’ quarterly earnings forecasts. The authors posit that early career-stage CEOs are less (more) likely to use expectations management than are late career-stage CEOs if the market views expectations management as an opportunistic strategy (efficient process) due to reputational capital concerns. Design/methodology/approach The authors obtain data for CEO career stages and CEO compensation from ExecuComp, analyst earnings forecasts from the detailed I/B/E/

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Pryor, Tom. "Management Accounting's Bigotry of Low Expectations." Journal of Corporate Accounting & Finance 27, no. 1 (2015): 85–87. http://dx.doi.org/10.1002/jcaf.22105.

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Olkkonen, Laura, and Vilma Luoma-aho. "Theorizing expectations as enablers of intangible assets in public relations: Normative, predictive, and destructive." Public Relations Inquiry 8, no. 3 (2019): 281–97. http://dx.doi.org/10.1177/2046147x19873091.

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Expectations intersect with many areas of public relations, yet conceptual and theoretical understandings of expectations have not been strong in public relations research. In fact, expectations are often discussed at a cursory level, expectation theories are seldom applied, and the concept of expectations is not problematized. In this article, therefore, we explore the role of expectations in public relations and illustrate how expectations shape organizational relationships, particularly by enabling or destroying the creation of organizational intangible assets. We identify gaps in how expec

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Allan, Mahmoud Saleh, Nafez Nimer Ali, Osama Samih Shaban, and Neveen Al-Salaita. "Client relationship management in banking: A case of emerging market." Journal of Governance and Regulation 10, no. 2 (2021): 8–19. http://dx.doi.org/10.22495/jgrv10i2art1.

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The aim of this study is to identify the level of gap extended between management perceptions of clients’ expectations, and clients’ expectations for service quality dimensions in the Jordanian commercial banks. The study also investigates the impact of combined service quality dimensions (tangibility, reliability, responsiveness, assurance, empathy, and online services) on management’s and clients’ expectations. In order to achieve the objectives of the study, a quantitative study was conducted and a convenience sampling was taken by distributing questionnaires to commercial bank managements

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Paull, Megan, Maryam Omari, Judith MacCallum, et al. "Matching expectations for successful university student volunteering." Education + Training 59, no. 2 (2017): 122–34. http://dx.doi.org/10.1108/et-03-2016-0052.

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Purpose The purpose of this paper is to demonstrate the importance of expectation formation and matching for university student volunteers and their hosts. Design/methodology/approach This research involved a multi-stage data collection process including interviews with student volunteers, and university and host representatives from six Australian universities. The project team undertook an iterative process of coding and interpretation to identify themes and develop understanding of the phenomenon. Findings University student volunteering has the potential to fail to meet the expectations of

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Ribbens, Barbara A. "Torn between expectations?" Academy of Management Perspectives 10, no. 2 (1996): 65–66. http://dx.doi.org/10.5465/ame.1996.9606161557.

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��, Anna Yakovleva, ��, and O. Pisarenko. "Open Programme Stakeholders� Expectations � Is It Possible to Manage?" Russian Journal of Project Management 6, no. 1 (2017): 15–24. http://dx.doi.org/10.12737/24637.

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Problems of open programmes stakehoders� expectations, connected with benefit realization management (BRM) are considered in the article. It is revealed that programmes benefits are significantly connected with stakeholders expectations, in case of open proramme they even coincide. It is explained by the fact, that open programme stakeholders often define benfits on their own. Basing on this conclusion, recommendations directed towards integration of BRM (including stakeholders expectation) in programme management are presented. The recommendations include principles of coordination, specifics

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Güler, Aslı. "Does Monetary Policy Credibility Help in Anchoring Inflation Expectations? Evidence from Six Inflation Targeting Emerging Economies." Journal of Central Banking Theory and Practice 10, no. 1 (2021): 93–111. http://dx.doi.org/10.2478/jcbtp-2021-0005.

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Abstract Most emerging market central banks have adopted inflation targeting as their monetary policy system. The heart of inflation targeting system is inflation expectations. The success of a central bank in achieving targets depends on to the extent to which inflation expectations are formed by the announced targets. As the credibility of the central bank increases, its ability to affect the public expectation also increases. The public adjusts its inflation expectations based on announced inflation target only in case of that they believe that the central bank has the sufficiency to reach

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Olkkonen, Laura. "A conceptual foundation for expectations of corporate responsibility." Corporate Communications: An International Journal 22, no. 1 (2017): 19–35. http://dx.doi.org/10.1108/ccij-01-2016-0010.

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Purpose Ability to identify and meet stakeholder expectations is seen as imperative for succeeding in corporate responsibility (CR). However, the existing literature of CR communication treats expectations predominantly as positive constructions. The purpose of this paper is to address this positivity bias and offer insights for a more profound conceptual and empirical understanding of stakeholder expectations. Design/methodology/approach The paper presents findings from a targeted literature search and empirical illustrations from a thematic analysis of interview data with a focus on the medi

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Bonfanti, Angelo. "Customers’ needs and expectations on servicescape surveillance management." TQM Journal 28, no. 6 (2016): 887–906. http://dx.doi.org/10.1108/tqm-05-2015-0067.

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Purpose The purpose of this paper is to identify customers’ needs and expectations regarding servicescape surveillance management (SSM) in order to suggest to service managers how they can carefully design a service environment to ensure a high level of security while concurrently enhancing the customer service experience. Design/methodology/approach Given that this study is explorative in nature, it is based on a specific method of qualitative data collection: focus group interviews. Three focus group sessions were organised with 24 Italian customers of retail stores, hotels and hospitals. Th

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Tolk, Jaap J., Rob P. A. Janssen, Tsjitske M. Haanstra, M. C. van der Steen, Sita M. A. Bierma-Zeinstra, and Max Reijman. "The influence of expectation modification in knee arthroplasty on satisfaction of patients: a randomized controlled trial." Bone & Joint Journal 103-B, no. 4 (2021): 619–26. http://dx.doi.org/10.1302/0301-620x.103b4.bjj-2020-0629.r3.

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Aims Meeting preoperative expectations is known to be of major influence on postoperative satisfaction after total knee arthroplasty (TKA). Improved management of expectation, resulting in more realistic expectations can potentially lead to higher postoperative satisfaction. The objective of this study was to assess the effect of an additional preoperative education module, addressing realistic expectations for long-term functional recovery, on postoperative satisfaction and expectation fulfilment. Methods In total, 204 primary TKA patients with osteoarthritis were enrolled in this randomized

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Choi, Kangsik, and Seonyoung Lim. "Collusion in Expectations Management with Network Effects." Journal of Economic Studies 38, no. 3 (2020): 1–14. http://dx.doi.org/10.30776/jes.38.3.1.

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Akpinar, M. G., M. Gul, and R. F. Ceylan. "Urban water management network of household expectations." DESALINATION AND WATER TREATMENT 76 (2017): 369–74. http://dx.doi.org/10.5004/dwt.2017.20496.

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Baskerville, G. L. "Canadian Sustained Yield Management — Expectations and Realities." Forestry Chronicle 66, no. 1 (1990): 25–28. http://dx.doi.org/10.5558/tfc66025-1.

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There are gaps between expectations and realities with respect to sustainability in the forests of Canada. While all forestry agencies have a policy of sustained yield, there is public confusion over what is being sustained, on what area, and for what period of time. Given the scale of forestry in Canada, and the fact of predominantly public ownership of the forest, this is a dangerous situation. At present, the claims of professional managers that sustainability is a reality in the forests do not enjoy public acceptance.There is a tendency, both in the profession and among the public, to spea

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Lawn, Sharon, John McMillan, and Mariastella Pulvirenti. "Chronic condition self-management: Expectations of responsibility." Patient Education and Counseling 84, no. 2 (2011): e5-e8. http://dx.doi.org/10.1016/j.pec.2010.07.008.

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Du, Kai. "Investor expectations, earnings management, and asset prices." Journal of Economic Dynamics and Control 105 (August 2019): 134–57. http://dx.doi.org/10.1016/j.jedc.2019.06.002.

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Meier, K. J., and L. J. O'Toole. "Comparing Public and Private Management: Theoretical Expectations." Journal of Public Administration Research and Theory 21, Supplement 3 (2011): i283—i299. http://dx.doi.org/10.1093/jopart/mur027.

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Meier, K. J., and L. J. O'Toole. "Comparing Public and Private Management: Theoretical Expectations." Journal of Public Administration Research and Theory 22, no. 3 (2012): 623–24. http://dx.doi.org/10.1093/jopart/mus023.

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