Dissertations / Theses on the topic 'Experience sharing and team work'

Thesis (M.Comm. (Hons.)) -- University of Western Sydney, 2002.
"A thesis presented to the School of Management, College of Law and Business, University of Western Sydney for the degree of Master of Commerce (Honours)" Bibliography : leaves 120-147.

The impetus for this article arose out of a dialogue with several like-minded people while attending an Aboriginal social work conference in Sudbury in January of 2003. Our discussion revolved around the establishment of a national Aboriginal social work association. During the discussion the people were informed of the ongoing process in Manitoba to establish an Aboriginal social work association, namely the Aboriginal Professional Helpers Society, Inc. What follows is a description of that process beginning with background/history of our association, the identification of a number of challenges we experienced or could potentially experience, the benefits and potentials we see for Aboriginal social work associations, and a number of recommendations to support the development of these associations.

Thesis (PhD)--University of Stellenbosch, 2011.
ENGLISH ABSTRACT: Very little is known about the psychological experiences related to childcare use among lowincome mothers in South Africa. In rural and semi-rural communities, where affordable and accessible childcare is almost non-existent, low-income mothers often have no alternative but to rely on their own mothers for childcare. Despite strong theoretically based indications that these particular childcare arrangements are psychologically complex, research on this topic is almost completely lacking. This dissertation sets out to investigate (a) how childcare arrangements (including multigenerational childcare) manifest in one particular low-income South African community, and (b) how low-income South African mothers experienced the use of childcare psychologically. This study was set in a poor, semi-rural, so-called Coloured community in the Western Cape, South Africa. Two open-ended, in-depth interviews were conducted with eight participants. The transcribed interviews were analysed using constructivist grounded theory and case studies in a sequential data analysis approach. Theoretically, this study was informed by postmodernism, social constructionism, feminism and psychoanalytic theory. The data analysis resulted in a detailed documentation of the range of childcare arrangements utilised by the participants. It further showed that contextual, relational and personal constraints made it impossible for the participants to mother and care for their children as they wanted to. The participants had to compromise on their childcare ideals and this created a range of psychological and emotional sequelae. In order to cope with these, the participants resorted to both conscious and unconscious coping mechanisms and processes. The findings indicated that the use of multigenerational childcare was psychologically complex, as mother-daughter relationships consciously and unconsciously impacted on childcare decision-making, the emotional and psychological repercussions and the participants’ coping therewith. The absence of men and fathers in the provision of childcare concurred with international findings on the gendered nature of childcare. Based on the findings of this study, it can be concluded that mothering and childcare are indeed issues of concern to low-income mothers. It is also a subject that warrants further investigation in the discipline of psychology. Recommendations in this regard are included and highlight the need to use theoretical frameworks and research methods that are sensitive to the multilayered, complex psychological experiences of motherhood and childcare among low-income women.
AFRIKAANSE OPSOMMING: Baie min is bekend oor die sielkundige ervarings wat verband hou met kindersorg onder laeinkomste moeders in Suid-Afrika. In landelike en semi-landelike gebiede waar bekostigbare en toeganklike kindersorg feitlik niebestaande is, het lae-inkomstemoeders dikwels geen ander keuse as om op hul eie moeders staat te maak vir kindersorg nie. Ten spyte van sterk teoreties gebaseerde aanduidings dat hierdie spesifieke kindersorgreëlings sielkundig kompleks is, ontbreek navorsing oor hierdie onderwerp feitlik heeltemal. Hierdie proefskrif ondersoek (a) hoe kindersorgreëlings (met inbegrip van multigeneratiewe kindersorg) manifesteer in een spesifieke Suid-Afrikaanse lae-inkomstegemeenskap en (b) hoe laeinkomste Suid-Afrikaanse moeders die gebruik van kindersorg sielkundig beleef. Die studie is in ’n behoeftige, semi-landelike, sogenaamde bruin gemeenskap in die Wes- Kaap geplaas. Twee oop, diepgaande onderhoude is met agt deelnemers gevoer. Die getranskribeerde onderhoude is geanaliseer met gebruikmaking van konstruktivisties gegronde teorie en gevallestudies volgens ’n sekwensiële data-ontledingsbenadering. Teoreties is hierdie studie beïnvloed deur postmodernisme, sosiale konstruksionisme, feminisme en psigo-analitiese teorie. Die data-ontleding het gelei tot ’n gedetailleerde dokumentasie van die omvang van kindersorgreëlings wat deur die deelnemers gebruik is. Dit het verder gewys dat kontekstuele, relasionele en persoonlike beperkings dit vir die deelnemers onmoontlik gemaak het om hul kinders te bemoeder en te versorg soos hulle graag wou. Die deelnemers moes hul kindersorgideale kompromitteer en dit het ’n reeks sielkundige en emosionele gevolge geskep. Ten einde dit te hanteer, het die deelnemers gebruik gemaak van sowel bewuste as onbewuste hanteringsmeganismes en -prosesse. Die bevindinge het aangedui dat die gebruik van multigeneratiewe kindersorg sielkundig kompleks was, aangesien moeder-dogter verhoudings bewustelik en onbewustelik ’n uitwerking gehad het op kindersorgbesluite, die emosionele en sielkundige belewing daarvan, en die deelnemers se hantering daarvan. Die afwesigheid van mans en vaders in die voorsiening van kindersorg het ooreengestem met internasionale bevindinge oor die gender-gebaseerde aard van kindersorg. Gebaseer op die bevindinge van hierdie studie kan tot die slotsom gekom word dat moedersorg en kindersorg inderdaad kwessies van belang onder lae-inkomstemoeders is. Dit is ook ’n onderwerp wat verdere navorsing in die sielkunde vakgebied regverdig. Aanbevelings in hierdie verband word ingesluit en vestig die aandag op die behoefte om teoretiese raamwerke en navorsingsmetodes te gebruik wat sensitief is ten opsigte van die veelvlakkige, komplekse sielkundige ervarings van moederskap en kindersorg onder laeinkomstevroue.

This study is about the recruitment process. It started with a big picture of Work-life and narrowed down at the beginning of the career when candidates are applying for a job. There are different problems in the recruitment process. It is a stressful and uncertain experience for candidates. Also, the organizations will take damage by selecting an inadequate candidate. And, the recruiters have a hard time making a decent decision. This study investigates how to improve the experience of the stakeholders of candidates, organizations, and recruiters. The model of the design innovation process is the methodology of the project. The result is a candidate workshop framework that is a tool to get a deeper understanding of candidates. Designing a workshop can help to select an adequate person when there are the last few candidates. This workshop is complementary to a job interview, which can be before or after the job interview. It can be a physical or remote workshop. The workshop is about testing the abilities and soft skills that are not easy to measure by a traditional job interview. As a result, this solution can create an opportunity to gain better experience as teams and organizations meet people who are going to work with, and candidates get better feedback.

This thesis is about communities of practice [hereafter: CoPs], learning and knowledge sharing within the geographically dispersed organization Komatsu in Chile, which is an emerging economy in Latin America. Chile is characterised by a unique cultural and macroeconomic context and thus particularly suitable to broaden the scope about CoP theory. The research questions revolve around the forms that CoPs take within this context as-well-as their contribution to learning and knowledge sharing. The literature review sheds light on the aspects of learning, knowledge sharing and CoPs in a comprehensive manner. It suggests that it is unsuitable to think of a single CoP that spans across geographically dispersed organizations, but rather to consider multiple interconnected CoPs. The boundary processes constitute the pivotal aspect in fostering learning and knowledge sharing among them. This exploratory case study about shovel maintenance within Komatsu Chile, conducted within the social constructionism paradigm, provides evidence that CoPs are organised within a hierarchically-structured network. Extending beyond the premise that CoPs are bound together by shared practice (Brown & Duguid, 1991, 2001b), the research puts forward the argument that CoP Glue, (meaning a reified abstraction, known and accepted throughout the network of CoPs) constitutes the mechanism that holds them together. As part of the revised theoretical framework, it is advocated that CoP Alterity, along the dimensions of practice, domain and community (Wenger, 2011), is the aspect according to which CoPs can be differentiated. This revised theory opens up an interesting field of future academic enquiry. From a practitioner perspective the research has generated interesting findings and suggestions, which ought to be considered by those wishing to enhance learning and knowledge sharing within geographically dispersed organizations.

A traumatic brain injury (TBI) is what its name suggests: an extremely traumatic event that affects the most supremely powerful but fragile organ that controls all our bodily functions and holds the essence that makes individuals unique. Some patients with a traumatic brain injury will recover without realising what the effect could have been and others will be left with effects that will last throughout their lives. “Many sufferers will remain severely incapacitated and a lamentably large number will become part of the statistics on the mortality after TBI” (Burns, 2008a:76). The impairments that an individual faces after a TBI will be dealt with in an acute rehabilitation setting. Significant emotions are experienced by patients with a traumatic brain injury. The researcher believes that this emotional reaction is also experienced by the family members. The event may be even more devastating to the family members, because of the impaired cognitive functions of the injured person. Ross and Deverell (2004:36) state that when individuals are diagnosed with disabling conditions, they experience strong emotional reactions. “Feelings of grief, anxiety, inadequacy, anger, guilt, vulnerability and confusion are some of the more common emotions that clients and their families experience when they encounter a disability in themselves or a family member” (Ross and Deverell, 2004:41). After a traumatic brain injury the patient is usually admitted to an intensive care unit (ICU). Once medically stable and able to participate in an active rehabilitation programme, provided this is authorised by the patient’s medical aid, the patient is transferred to a rehabilitation unit. While in ICU, the outcome is very uncertain and the the family often receives very limited support. Patients are often in a coma and unable to communicate. In working with TBI patients, the researcher found that family members receive very limited support, education on the condition and feedback on the patient’s medical state from team members, and therefore become very anxious when the patient is eventually transferred to a rehabilitation unit. In this study, the researcher focused on the family’s experience from the time of the patient’s admission into ICU until discharge from rehabilitation. During the rehabilitation process, family members are encouraged to support their family member in the rehabilitation unit. This is often very difficult for them, as it entails being confronted with reality and the often devastating impact of the injury. The focus of this study is on the experiences of family members while the patient with a TBI is in hospital and in the rehabilitation unit and the challenges they face. The researcher strove to understand the experiences of family members of patients with TBI, from ICU through until discharge from acute rehabilitation. The goal was to explore the experiences of adult family members of the traumatic brain-injured person in post-acute rehabilitation. The research question was: What were the experiences of adult family members of the person with a traumatic brain injury (TBI) during post-acute rehabilitation? A qualitative approach was used in this study, with a collective case study research design. The population for this study was all the family members of patients who underwent rehabilitation as a result of traumatic brain injury in the Life Eugene Marais Hospital, Pretoria, Gauteng. In this study purposive sampling was used to choose participants who were family members of TBI patients. The criteria for sampling of family members as participants were as follows. The patient

• had suffered a traumatic brain injury;
• had undergone acute rehabilitation at Life Eugene Marais Hospital for the last four years;
• had completed rehabilitation, in other words had to be post discharge;
• lived in the province of Gauteng; and
• was able to speak and understand English or Afrikaans, irrespective of gender, race, religion, culture or age.

Eight participants who were family members of eight TBI patients were chosen for this study. Semi–structured individual interviews were conducted with participants. Interviews were voice recorded with the permission of the participants and were transcribed by the researcher. The data were analysed by the researcher and the themes and sub-themes generated from the data. The research findings were presented by providing a profile of the research participants and then presenting the themes and sub-themes, including literature control and verbatim quotes from the transcriptions. The themes included the following: Theme One – Understanding of TBI; Theme Two – Period of hospitalisation; Theme Three – Family members’ emotional experience of TBI; Theme Four – Period of rehabilitation; Theme Five – Period post discharge; Theme Six – Support systems; Theme Seven – Effects of TBI and Theme Eight – Future. The conclusions of this study are that traumatic brain injury (TBI) is experienced as severe trauma by family members, who struggle to cope not only initially but especially once the person is discharged and has to be cared for at home. In the long term this experience leads to changes in the family regarding structure, roles, functioning, relationships, communication, finances and social life. Recommendations in this study can be used by the multidisciplinary team to better understand the needs and experiences of the family members of TBI patients and by social workers to improve their intervention and support to these families.
Dissertation (MSW)--University of Pretoria, 2012.
Social Work and Criminology
unrestricted

Mestrado em Gestão de Recursos Humanos
Este estudo empírico pretende responder de que forma a Cultura Nacional influencia a motivação para transferir o conhecimento adquirido em formação, condicionando o processo de desenvolvimento e inovação da organização e do seu capital humano. A dissertação tem como objetivo final compreender se a Cultura Nacional, que difere entre países, interfere com o processo de transferência a desenvolver, implicando uma adaptação consoante o país de destino. A presente dissertação está dividida em cinco capítulos. No presente capítulo, apresenta-se um breve enquadramento onde consta o tema de investigação e o objetivo que o estudo empírico pretende responder. No segundo capítulo, apresenta-se a revisão literária que serve de suporte à investigação, onde são abordados temas relacionados com o conhecimento, a formação, a transferência, a motivação e a Cultura Nacional. No terceiro capítulo, será descrita a metodologia aplicada na elaboração da dissertação e será apresentada a questão de investigação. No quarto capítulo, desenvolve-se o estudo empírico, decorrendo a análise e discussão dos resultados, seguido do quinto e último capítulo que corresponde à conclusão consequente da análise de dados, sendo igualmente apresentadas as limitações do estudo e proposta de uma pesquisa futura.
This empirical study intends to respond in what way the national culture influences the motivation to transfer the knowledge acquired in formation, conditioning the process of development and innovation of the organization and its human capital. The aim of the dissertation is to understand if the national culture, which differs between countries, interferes with the transfer process to be developed, implying an adaptation per the country of destination. The present dissertation is divided into five chapters. This chapter presents a brief framework that includes the research topic and the objective that the empirical study intends to answer. In the second chapter, we present the literary review that supports research, where topics related to knowledge, training, transference, motivation and national culture are addressed to. In the third chapter, the methodology applied in the elaboration of the dissertation will be described and the research question will be presented. The fourth chapter develops the empirical study, resulting in the analysis and discussion of the results, followed by the fifth and last chapter that corresponds to the consequent conclusion of the data analysis, being also presented the limitations of the study and proposal of a future research.
info:eu-repo/semantics/publishedVersion

Bakgrund: Sjuksköterskor har ansvar att tidigt identifiera försämrade patienter på vårdavdelningar och kontakta den mobila intensivvårdsgruppen (MIG) för konsultation. Studier har visat att patienter med ökat vårdbehov kan vistas på vårdavdelningar som inte har adekvata personal- och övervakningsresurser. Dessa otillräckliga resurser och att vårda flera patienter samtidigt innebär en stressande arbetssituation. Samarbetet i team mellan intensivvårdssjuksköterskan och sjuksköterskan är avgörande för atten MIG konsultation ska fungera. Syfte: Syftet var att belysa sjuksköterskans upplevelse av samarbetet med intensivvårdssjuksköterskan vid en MIG konsultation. Metod: Studien genomfördes med en kvalitativ ansats med semistrukturerade intervjuer. Intervjuerna analyserades med induktiv innehållsanalys. Åtta sjuksköterskor på vårdavdelningarintervjuades. Resultat: Analysen utmynnade i fyra underkategorier, två kategorier och ettövergripande tema. Det övergripande temat beskrev en sista utväg som innebar att MIG finnssom ett stöd och en trygghet för sjuksköterskorna på vårdavdelningarna. Hur samarbetet med intensivvårdssjuksköterskan upplevdes berodde på många faktorer som bemötande, förståelseför arbetssituationen och respekt för sjuksköterskans kunskap. Hur samarbetet fungerade med intensivvårdssjuksköterskorna berodde på hur sjuksköterskorna blev bemötta vid MIG-konsultationerna. Slutsats: Oftast är samarbetet i team mellan sjuksköterskor och intensivvårdssjuksköterskor positivt. Dock kan svårigheter förekomma vilka grundade sig i intensivvårdssjuksköterskornas nedlåtande attityder. Intensivvårdssjuksköterskorna behöver ha förståelse för sjuksköterskans arbetssituation och ha rimliga förväntningar på dem.
Background: Nurses have a responsibility to early identify deteriorated patients in the general wards and contact the mobile intensive care group (MIG) for consultation. Studies have shown that patients with increased care needs may be in a ward that does not have the adequate staff and monitoring resources. These insufficient resources and nurses multiple patients at the same time implies a stressful work situation. Collaboration in teams between the intensive care nurse and the nurse is crucial for a MIG consultation to work. Aim: To illuminate the nurse's experience of collaboration with the intensive care nurseduring a MIG consultation. Method: Eight individual, semi-structured interviews with nursesworking at four care wards were analysed using inductive qualitative content analysis.Results: The analysis result was presented in four sub-categories, two categories and one theme. The overall theme a last resort described that MIG was there to support the nurses andit was safe to have the MIG at the hospital. How the collaboration with MIG was experienced depended on intensive care nurses´ attitude towards the nurses, such as their understanding of the nurses´ work situation and respected the nurses´ knowledge. How the collaboration worked with the intensive care nurses depended on how the nurses were treated at the MIG-consultations. Conclusion: Most nurses has a positive experience of working with the intensive care nurse, but there were difficulties with the team collaboration. However, difficulties may arise which are based on the condescending attitudes of the intensive care nurses. The intensive care nurses must understand the nurses' work situation and have reasonable expectations of them.

This thesis investigates the research question: What is the individual's experience within a work team? The concern is for respondents' meaning and understanding of the team experience and how team membership impacts their lives. The introductory chapter considers the researcher's concerns leading to the formulation of this question, including the uncritical nature of much of the literature on teams and the limited attention given to impacts and outcomes for individual team members. These concerns are expanded further in a review of both current and extant literature on teams. The current research is predominantly focused on team effectiveness and productivity, and this research is examined before moving on to review research conducted into individual factors relating to teams using a qualitative research methodology. The Heideggerian phenomenology, used in this study, is discussed. Data analysis is outlined. The research methods lead to the development of the model, comprising four themes. The first theme discusses respondents' concerns regarding the positioning of their immediate team within broader team structures within the organisation. Next, respondents' desire for, and expectation of, support from within the team is considered. The third theme, ambiguity,examines the uncertainty experienced by respondents with respect to team goals. Finally, respondents' experiences of dissonance and incongruity with relation to their teams are discussed, again considering the related issues of organisational rhetoric and sensemaking. The implications for organisations is discussed, and avenues for future research are presented.
Master of Commerce (Hons)

碩士
國立彰化師範大學
人力資源管理研究所
104
Team innovation is the important and powerful weapon or the currentindustry to get sustainable competitiveness. Most of the work value research mainly focuses on the ndividual’s psychological level, which induces a team-level research gap in this research area. Therefore, the team-level analysis of work value congruence is manipulated in this study. In the light of Taiwan bicycle industry, this study which based on the Similarity-Attraction Theory discovers a clear mediation path that starts from the person and team fit (work value congruence) to team process (knowledge sharing) and then to team performance (team innovation). Questionnaire survey was used in the present study. The teams from the bicycle industry in Taiwan are the main subjects. In total, there were 111 teams, that is, 432 subjects, participated in the study. The results shows team member’s work value congruence and team innovation has positive relationship; and team knowledge sharing plays mediation role in the relationship. The finding suggests organizations should train or develop team members to possess similar work value, which can enforce team innovation. Besides, the person and team fit about work value should be considered in recruiting and maintaining talents. Also for managers that eager to establish a learning organization, they need to pay more attention on team members’ work value congruence. Finally, the limitations and future research suggestion are discussed.

碩士
東吳大學
社會工作學系
107
The ethical dilemma of psychiatric social work is the client self-determination and the best benefits of the client. This study aims to explore how to psychiatric social worker practice the social work ethics, and how to the New Managerialism, National Health Insurance and psychiatric multi - disciplinary team to influence profession of social work. This paper is surveyed the power issue in the psychiatric multi - disciplinary team, and through the introspection of psychiatric social workers to realize their belief and values.

碩士
國立臺北教育大學
體育學系碩士班
107
The purpose of this study is to discuss the working experience of the female physical education leader of the National Primary School. According to the researchers statistics from the 103th to the 106th academic year, the number of female physical education leaders in the National Primary School is dropping to 25%. The researcher is also the physical education leader who just took this job in the 107th academic year. Since she has lots of reflection on this job, she wants to clarify the problems which female physical education leader may face when doing this job through this research. Moreover, being a female physical education leader, her job and life have changed under the workplace with gender stereotypes. Purpose: To find out the work experiences of female physical education leader. Method: Taking a case study of four female physical education leaders, after researching and sampling, using semi-structured interviews, the interview content will be compiled into the research text, and the conclusion will be analyzed through crystallization. Result: Firstly, physical education leaders need to spend time on taking school team to the competitions, which means the time of accompanying family may be sacrificed. Also, the female physical education leaders are difficult to make choices between family and work, and usually have conflicts with family due to work. Secondly, the interpersonal relationship and interactive skills at work are the focus of communication and are closely related to the individual. Finally, women need to be approved in the professional field so that they can have respects form others in this field. The most important reason for being a female physical education leader is to see the improvement of children and seek recognition from others in the field of physical education. Last but not least, the researcher hopes that this study can raise more empathy and concerns on female physical education leaders.

碩士
國立中山大學
人力資源管理研究所
107
Working late at night is a challenge that teams often face, but few studies focus on this topic. According to previous researches on sleep-related issues, there are three possible reactions to work up late with team members, one is team depletion; another is team flow; the other way is negative group affective tone. Meanwhile, we take team goal commitment as the moderating variables, with the aim of clarifying the boundary conditions to decrease or enhance the effect of team work up late. In this study, we invited 57 team leaders and 255 team members from various kinds of team. The result shows that (1) team work up late will enhance team creativity by increasing team depletion and decrease team creativity by increasing negative group affective tone; (2) when the goal commitment in the team is high, worked-up-late members are less likely to have the negative mood.

碩士
大葉大學
管理學院碩士在職專班
100
The validity for theory of empowering leadership and psychological empowerment within the medical service industry was addressed in the present study. The relationships of empowering leadership through psychological empowerment were considered to assess whether they uniquely affect knowledge sharing, organizational commitment and team work outcomes. Drawing on a team unit sample was from teaching hospitals. In this study, constructs with different sources (e.g., team members rated their perceived empowering leadership, psychological empowerment, knowledge sharing and organizational commitment, while team leaders rated their members’ task performance and organizational citizenship behavior) in order to reduce the possibility of same source bias was measured. The mediating effects of knowledge sharing and organizational commitment, respectively,on the relationship between psychological empowerment and work outcomes (in-role task performance and on extra-role organizational citizenship behavior) were examined. Results showed that (1) organizational commitment has the mediating effects on the relationship between psychological empowerment and work outcomes (task performance and organizational citizenship behavior); (2) knowledge sharing has the mediating effect on the relationship between psychological empowerment and task performance; (3) knowledge sharing has no mediating effect on the relationship between psychological empowerment and organizational citizenship behavior. Based on the findings, some suggestions for academic and practical fields will be offered.

碩士
長榮大學
社會工作學系(所)
100
The purpose of this research is firstly to understand the situation between early intervention social workers and the other members of different field of this professional intervention team work when they service development delayed children and their parents. Secondly we want to understand their feeling and viewpoints, when they use different communication media and types. And the last to understand other factor which may have influence to the communication effect between early intervention social workers and the other members. Adopt deep interview of qualitative research as research methods, interviewed 9 early intervention social workers with semi-structure interview outline drawn by the researcher as the main analyzing data The main research results are separate into four parts: The first result mentioned that the difficult communication of early intervention social workers with the other professional in any field cause different type of question, but they still need to change and share opinion; Second , each member in the professional team work had different definition and feeling about the communication type, so they were look for and trying to find one communication type which can match the team target and characteristic; Third , apply and collocation different communication media ; face-to-face communication was the best way to convey message and assisted with telephone and emails; Finally, above three communication obstacles that early intervention social workers and other members had were derived from personal communicating attitude and habit, social worker is a key role in the communication. According to above results, researcher proposes following advice: I. Establish real-time telecom system and to develop advantage of face-to-face communication. II. The supervisor should be responsible for bridging the professional members and providing smooth communication channel. III. Have a good prior communication. IV. Each member working for the professional team work should learn basic professional knowledge and technology.

碩士
玄奘大學
社會工作學系碩士班
107
This study mainly aims at the work experience of the public sector volunteer managers, through the qualitative study of the semi-structural in-depth interview, the interview object is Miaoli County public Sector volunteer Team volunteer manager, a total of six respondents to explore the research topic. To understand the experience of volunteer managers in the work of volunteer management, including understanding volunteer managers to carry out volunteer management, management strategies and methods. Analyze the cultivation experience of volunteer managers ' professional management ability or other interpersonal communication ability. and understand the ways in which volunteer managers work in full-time or in the volunteer business, while facing the expectations and demands of volunteers, clients and organizations to solve their predicament. Based on the results of the study, this paper puts forward some concrete suggestions, which can be used as a reference for the professional managers of the competent institutions of each county and city in the future public sector to make more effective use of volunteer resources, or to provide the business planning and promotion of the relevant volunteer use units.

碩士
南台科技大學
資訊管理系
95
With rapid change of environment, self-directed work team has drawn attention of enterprises. This study took information systems development team as an object to discuss the influence of collective efficacy of knowledge sharing on knowledge sharing behavior and analyzing moderating effects of team confidence and team interaction. Through data analysis with the hierarchical regression analysis method, the result revealed that collective efficacy of knowledge sharing would greatly influence knowledge sharing behavior without consideration of other interfering factors. In addition, the study has also found that team interaction and horizontal confidence are effected in the process of collective efficacy of knowledge sharing affecting knowledge sharing behavior. Furthermore, vertical interaction showed significantly moderating effects in the process of collective efficacy of knowledge sharing and explicit-oriented knowledge sharing behaviors. Finally, system confidence showed significantly moderating effects in the process of collective efficacy of knowledge sharing and tacit-oriented knowledge sharing behaviors. Hence, team activity not only considers the relationship of trust and interaction between members but also reinforces collective efficacy of team members to promote knowledge sharing behavior.

博士
淡江大學
管理科學學系博士班
106
There is no doubt that tourism industry is the world’s largest service industry in terms of gross revenue. The development of tourism industry has brought new ideas, theory and practical application for tourism, leisure, and hospitality industry and attracted many researchers and practitioners. Therefore, related tourism issues are becoming research trend. To build organization’s sustainable competitive advantage depends on organization innovation and the source of innovation is individual’s creativity. Based on this, the present study investigated the relationships among variables from three levels of individual, multi and team. At the individual level, to explore how knowledge sharing, leader-member exchange, and psychological contract affect employee creativity; at the cross-level, to explore the relationships among team knowledge sharing affects leader-member exchange and employee creativity; finally, to explore the relationships among team knowledge sharing, team creativity, and team innovation at the team level. Theme park industry is an important part of the tourism industry which needs creativity and innovation to survive. This study use data from 43 team leaders and 215 team members in a theme park in Taiwan, who are engaged in offering creative and innovative customer services. The results showed that, at the individual level, employees knowledge sharing enhanced the relationship quality between supervisors and subordinates, which in turn promoted their creativity; In addition, the psychological contract played a moderated role in moderating the mediation relationship among knowledge sharing, leader-member exchange, and employee creativity. At the cross-level, the study found team knowledge sharing enhanced the relationship quality between supervisors and subordinates, which in turn promoted their creativity. Finally, at the team level, the analysis showed that the team knowledge sharing improved team creativity; however, team creativity did not have a significant correlation with team innovation.

abstract: With the rapid growth of mobile computing and sensor technology, it is now possible to access data from a variety of sources. A big challenge lies in linking sensor based data with social and cognitive variables in humans in real world context. This dissertation explores the relationship between creativity in teamwork, and team members' movement and face-to-face interaction strength in the wild. Using sociometric badges (wearable sensors), electronic Experience Sampling Methods (ESM), the KEYS team creativity assessment instrument, and qualitative methods, three research studies were conducted in academic and industry R&D; labs. Sociometric badges captured movement of team members and face-to-face interaction between team members. KEYS scale was implemented using ESM for self-rated creativity and expert-coded creativity assessment. Activities (movement and face-to-face interaction) and creativity of one five member and two seven member teams were tracked for twenty five days, eleven days, and fifteen days respectively. Day wise values of movement and face-to-face interaction for participants were mean split categorized as creative and non-creative using self- rated creativity measure and expert-coded creativity measure. Paired-samples t-tests [t(36) = 3.132, p < 0.005; t(23) = 6.49 , p < 0.001] confirmed that average daily movement energy during creative days (M = 1.31, SD = 0.04; M = 1.37, SD = 0.07) was significantly greater than the average daily movement of non-creative days (M = 1.29, SD = 0.03; M = 1.24, SD = 0.09). The eta squared statistic (0.21; 0.36) indicated a large effect size. A paired-samples t-test also confirmed that face-to-face interaction tie strength of team members during creative days (M = 2.69, SD = 4.01) is significantly greater [t(41) = 2.36, p < 0.01] than the average face-to-face interaction tie strength of team members for non-creative days (M = 0.9, SD = 2.1). The eta squared statistic (0.11) indicated a large effect size. The combined approach of principal component analysis (PCA) and linear discriminant analysis (LDA) conducted on movement and face-to-face interaction data predicted creativity with 87.5% and 91% accuracy respectively. This work advances creativity research and provides a foundation for sensor based real-time creativity support tools for teams.
Dissertation/Thesis
Ph.D. Computer Science 2011

Knowledge-sharing practices are all the actions aimed at improving the internal flow and use of knowledge within a virtual team. The collective knowledge of team members only becomes powerful if it is shared among those who possess common goals. The main purpose of this study was to explore the knowledge-sharing practices of Hogan Lovells’ virtual team of legal information professionals and establish how these practices could be enhanced in order to provide a superior information service to the firm’s lawyers. Hogan Lovells is a multinational law firm with offices in South Africa and England, and its virtual team of legal information professionals were experiencing challenges in sharing knowledge. The study adopted a qualitative methodology and a case-study research design. Interview guides were used to collect qualitative data from study Participants. Out of the 23 potential interviewees from the London and Johannesburg team who were purposively selected as the target population for the study, the researcher interviewed 14 on reaching the point of saturation. The Participants interviewed were in possession of suitable information related to the objectives of the study. Qualitative data collected were analysed using content analysis; findings were then made from the completed analysis. From the findings, it emerged that there were several gaps in the knowledge-sharing practices. Several enablers to the knowledge-sharing practices by legal information professionals were identified. The study recommended several ways by which the knowledge-sharing practices at Hogan Lovells’ virtual team of legal information professionals may be enhanced, amongst which are: formalising team meetings as a virtual community of practice, stimulating informal peer mentoring, valuing storytelling and regularly conducting After-Action Reviews. In addition to this, the virtual team should use other knowledge-sharing practices, such as brainstorming, subject-matter experts, and face-to-face virtual meetings. The study suggested that additional studies, particularly surveys and quantitative studies, be conducted on other virtual teams of legal information professionals in South Africa in order to explore their knowledge-sharing practices.
Information Science
M. A. (Information Science)