Dissertations / Theses: 'Export services'

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PEREIRA, BEATRIZ HELENA KURY COSTA. "THREE ESSAYS ON EXPORT PROMOTION SERVICES AND SYSTEMS: OVERCOMING EXPORT BARRIERS." PONTIFÍCIA UNIVERSIDADE CATÓLICA DO RIO DE JANEIRO, 2018. http://www.maxwell.vrac.puc-rio.br/Busca_etds.php?strSecao=resultado&nrSeq=34884@1.

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PONTIFÍCIA UNIVERSIDADE CATÓLICA DO RIO DE JANEIRO
COORDENAÇÃO DE APERFEIÇOAMENTO DO PESSOAL DE ENSINO SUPERIOR
PROGRAMA DE SUPORTE À PÓS-GRADUAÇÃO DE INSTS. DE ENSINO
PROGRAMA DE SUPORTE À PÓS-GRADUAÇÃO DE INSTITUIÇÕES COMUNITÁRIAS DE ENSINO PARTICULARES
O comércio exterior garante benefícios significativos para as nações, tanto do ponto de vista macroeconômico quanto microeconômico. Do ponto de vista macroeconômico, as exportações possibilitam o aumento das reservas cambiais e geram oportunidades de emprego proporcionando, consequentemente, melhores condições de vida. Do ponto de vista microeconômico, as exportações estimulam o desenvolvimento de vantagens competitivas, reduzindo a capacidade ociosa, elevando os padrões tecnológicos, potencializando a lucratividade, intensificando o retorno sobre os investimentos e reforçando a grandeza financeira das empresas. O desempenho das exportações das PMEs é particularmente de extrema importância, uma vez que elas são responsáveis por uma parcela significativa das atividades econômicas e podem ampliar substancialmente o resultado das exportações no nível agregado. No entanto, barreiras à exportação e falhas de mercado tendem a afetar sua capacidade de acesso aos recursos estratégicos necessários para garantir um processo de internacionalização bem-sucedido. Analisando pela ótica da Visão Baseada em Recursos (Resource Based View), a incapacidade das PMEs de obter sucesso em expandir-se internacionalmente devido à falta de recursos internos suficientes, know-how e informações sobre mercados estrangeiros, pode ser vista como uma condição de falha de mercado, endossando a participação do governo em iniciativas de promoção às exportações. A partir desse raciocínio e com base no conhecimento existente, o objetivo desta tese é contribuir para a investigação de serviços e sistemas de promoção às exportações em três ensaios. O primeiro ensaio, intitulado Serviços de Promoção às Exportações e Barreiras às Exportações da Firma: Há interação entre as duas literaturas?, visa examinar profundamente estas literaturas, apresentando, apresentando suas contribuições, lacunas e recomendações para estudos futuros. O segundo ensaio, intitulado Iniciativas de Promoção às Exportações junto a um Cluster, aborda o desenvolvimento de longo prazo de um cluster brasileiro de moda praia, utilizando o método do estudo de caso e focando especificamente nas tentativas de desenvolvimento de suas atividades exportadoras. Agentes de promoção às exportações tentaram introduzir novas práticas e atitudes em relação à cooperação entre empresas, mas não obtiveram sucesso. A questão fundamental, portanto, é buscar entender porque as empresas falharam em cooperar, apesar de várias iniciativas e investimentos realizados para promover ações coletivas. O artigo fornece algumas explicações possíveis que sugerem implicações para outros clusters brasileiros. Por fim, a conclusão fornece algumas recomendações para formuladores de políticas públicas sobre o desenho de programas de promoção às exportações. O terceiro e último ensaio, intitulado A Coordenação de Redes de Promoção às Exportações para as Indústrias Criativas, examina por meio do uso do método do estudo de caso, as diferentes abordagens adotadas por três países bem-sucedidos no apoio à internacionalização de suas indústrias criativas, a partir da perspectiva interorganizacional, com foco na coordenação de redes. O estudo fornece evidências empíricas de como diferentes abordagens, da centralização da rede de promoção às exportações à descentralização dos esforços de promoção, e de uma coordenação mais frouxa até uma mais rigorosa, podem ser usadas para promover as exportações de empresas pertencentes às indústrias criativas. Os resultados também sugerem que cada contexto pode exigir uma abordagem diferente para a coordenação das atividades das Instituições de Apoio ao Comércio Exterior. O grau de desenvolvimento econômico de cada país, os recursos disponíveis, a maturidade da indústria, bem como, questões culturais, podem desempenhar seu papel na determinação da abordagem mais adequada para cada país e setor.
Foreign trade provides significant benefits to nations from both macroeconomic and microeconomic perspectives. From a macroeconomic point of view, exports allow the increasing of foreign exchange reserves and generate employment opportunities, consequently leading to improved living standards. From a microeconomic perspective, exports stimulate the development of competitive advantages, reducing idle production capacity, raising technological standards, powering profitability, intensifying return on investments, and enhancing firms financial stature. SMEs export performance is particularly of utmost importance since they are responsible for a significant portion of economic activities and could amplify substantially exports outcome at the aggregate level. However, export barriers and market failures tend to affect their capacity to access strategic resources necessary to guarantee a successful internationalization process. From a resource-based perspective, the inability of SMEs to successfully expand abroad due to their lack of sufficient internal resources, know-how, and information about foreign markets may be seen as a condition of market failure, therefore endorsing government s participation in export promotion initiatives. In accordance with this rationale and building on the existing knowledge, the aim of this thesis is to contribute to the investigation of export promotion services and systems in three essays. The first essay, entitled Export Promotion Services and Firm Export Barriers: Do These Literatures Interact?, – aims to thoroughly examine the two literatures, presenting their contributions, gaps, and recommendations for future studies. The second essay, entitled Export Promotion Initiatives in a Cluster, - approaches the long-term development of a Brazilian beachwear cluster, using the case method of investigation and focusing specifically on the attempts to develop exporting activities. Export promotion agents have tried to introduce new practices and attitudes toward cooperation among firms but failed to do so. The key issue, therefore, is to understand why the firms failed to cooperate, despite several initiatives and investments to promote collective actions. The paper advances some possible explanations, with implications to other Brazilian clusters. Finally, the conclusion advances some recommendations for public policymakers concerning the design of export promotion programs. The third and last essay, entitled The Coordination of Export Promotion Networks for the Creative Industries, examines through the use of the case method of investigation the different approaches adopted by three successful countries in supporting the internationalization of their creative industries, adopting an interorganizational perspective, focusing on network coordination. The study provides empirical evidence of how different approaches, from the centralization of an export promotion network to decentralization, and from loose coordination to tight, may be used to promote the exports of firms in the creative industries. The results also suggest that each context may require a different approach to the coordination of Trade Support Institutions activities. The degree of economic development of each country, the resources available, the maturity of the industry, as well as cultural issues, may play a role in determining which approach could be a better fit for each country and sector.

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Teh, Joanna J. P. K. "Export education services : effects on the Malaysian demand for Australian education services /." Title page, table of contents and introduction only, 1992. http://web4.library.adelaide.edu.au/theses/09EC/09ect261.pdf.

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Grater, Sonja. "The development of an export opportunities model for South African services / S. Grater." Thesis, North-West University, 2011. http://hdl.handle.net/10394/5559.

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The services sector has played an increasingly important role in international trade in recent years. The negotiations under the General Agreement on Trade in Services (GATS) in recent years have initiated a global drive to liberalise services trade. However, this liberalisation process holds many challenges, especially for developing countries that do not have an adequate regulatory system to sufficiently support and promote these new export sectors. The Department of Trade and Industry (DTI) in South Africa recognised a need to undertake scientific research to identify the development and export potential of key services sectors. In the period from 2005 until 2009, the services sector contributed 65% on average to the GDP of South Africa. In 2010, 79% of the labour force in South Africa was employed in the services sector. However, services only contributed 19% to total exports from South Africa in the period from 2005 until 2009 (ITC, 2010a). The largest services export sectors for South Africa over the five–year period were travel (63%), transportation (11%), and business services (9%). This indicates that South Africa?s services exports are mostly concentrated in one sector, namely travel, and this clearly indicates the need for South Africa to diversify exports of services into other sectors. Export promotion is one of the methods that governments can use in order to stimulate the export growth of a country. Given the need to increase and diversify the exports of South African services, this study aimed to investigate the literature in order to establish possible guidelines for the export promotion of services specifically. Export promotion instruments should aim to identify potential export opportunities in order to allocate scarce government resources to the active promotion of the sectors with the highest export potential. In order to aid government with this process, Cuyvers, De Pelsmacker and Roozen (1995) developed a decision support model (DSM) that could determine potential export opportunities for products in Belgium by using a scientifically–based method. This model was adapted for South African products in 2007 and further refined in 2009 and 2010 for the DTI in South Africa. In all cases, the DSM analysis was only applied to products and the services sector was never taken into consideration owing to the data differences and the nature of services. Therefore, this study aimed to develop a similar model for the services sector in South Africa that could identify the sectors and countries with the highest potential for services export diversification. The results of such a model could also be incorporated into a services sector strategy for South Africa. Such a services strategy does not currently exist for South Africa and if the results of this model were incorporated into such a strategy, it would be the first of its kind. The study reviewed the methodology of the DSM for products and found that the methodology of the first two filters could be applied to the available services data in a similar manner. However, owing to the nature of services and the limited availability of data, the third and fourth filters had to be adapted to consider these differences. Therefore, a new model was developed to incorporate the nature of services, and the new model was named the export opportunities model (EOM) for services. A new methodology was developed for the third and fourth filters in the EOM for services. A new cell structure was also constructed to categorise the results of the EOM according to the specific market characteristics, which could be used in export promotion strategies to develop specific promotion instruments for each type of market. The results of the EOM for services on a geographical basis showed that the highest export opportunities for services in South Africa were in Eastern and South–Eastern Asia, followed by the European market. The results also identified specific sectors that have high export potential for South African services. The sectors with the highest export potential are travel, transportation, construction services, communications services and other business services. These results can be incorporated into a services sector export promotion strategy for the DTI in South Africa. The study also compared the results of the DSM for products with the results of the EOM for services, in order to establish guidelines on regional export opportunities for both products and services. The study found that the highest export opportunities were in the Asian and European regions. The DTI in South Africa could use these product/country combinations and services/country combinations to develop specific export promotion instruments and strategies for each region in the world.
Thesis (Ph.D. (International Trade))--North-West University, Potchefstroom Campus, 2011.

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Lejárraga, Iza, and Harald Oberhofer. "Performance of Small and Medium-sized Enterprises in Services Trade: Evidence from French Firms." Springer Nature, 2015. http://dx.doi.org/10.1007/s11187-015-9647-z.

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This paper empirically investigates the key firm- and industry-specific restrictions to the performance of small and medium-sized enterprises (SMEs) in services trade. For this purpose, we use firm-level data from firms in France operating in different services sectors over the time period 1998 to 2007 and formulate two-part models consisting of (i) (dy namic) export equations and (ii) (dynamic) export share equations. Our results confirm the view that a relatively low share of SMEs engage in services trade. In line with the new-new trade theory, our results also corroborate that more productive SMEs have a higher export probability. The key finding of this paper is that the export decisions of SMEs in services sectors are estimated to be extremely persistent, implying that trade pol icy efforts, including the allocation of scarce trade promotion budgets, should be directed at addressing the barriers faced in establishing the first export operation. Finally, our sub-sectoral estimates reveal considerable heterogeneity across different types of services.

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Woldemichael, Martha Tesfaye. "Essays on international trade and export performance." Thesis, Université Clermont Auvergne‎ (2017-2020), 2018. http://www.theses.fr/2018CLFAD010.

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Certains pays se sont historiquement développés en s'ouvrant au commerce et en adoptant une stratégie de croissance tirée par les exportations manufacturières. Le commerce promeut l'allocation efficace des ressources suivant l'avantage comparatif, les importations favorisant les transferts technologiques et la croissance de la productivité, alors que les exportations jouent un rôle-clé en soutenant la balance des paiements et les efforts de mobilisation des recettes domestiques. En stimulant la croissance, le commerce offre la possibilité de réduire la pauvreté et d'améliorer les conditions de vie des populations. En se fondant sur le cas du Cambodge où l'industrie du textile et de l'habillement fournit la majorité des emplois manufacturiers et représente l'essentiel des exportations du pays, le Chapitre 2 montre que l'ouverture commerciale à travers les exportations manufacturières permet d'améliorer le bien-être des ménages. Nous utilisons la méthode d'appariement par score de propension pour montrer que le secteur textile améliore le bien-être des ménages faisant partie des 40 pourcent les plus pauvres en augmentant leur consommation, l'accumulation d'actifs et la part des enfants allant à l'école, ainsi qu'en réduisant l'insécurité alimentaire et l'incidence et l'ampleur de la pauvreté. L'application de la méthode des variables instrumentales indique également que les transferts de migrants travaillant dans le secteur textile permettent de relâcher la contrainte budgétaire des ménages récipiendaires et d'augmenter les dépenses d'éducation, de santé et les investissements agricoles propices à la hausse de la productivité. Le Chapitre 3 adopte une approche macroéconomique et explore les déterminants d'épisodes de croissance forte et soutenue des exportations. Il en ressort que la qualité des institutions appuyée par la stabilité macroéconomique, la dépréciation du taux de change, la diversification des exportations, la participation aux chaînes de valeur mondiales et les réformes agricoles orientées vers le marché sont sources d'accélérations des exportations. L'accroissement de la concurrence sur le marché des industries de réseau et la levée des restrictions aux mouvements de capitaux stimulent surtout les exportations de services, alors que les flux d'investissements directs étrangers favorisent les accélérations des exportations de biens. L'application de la méthode du contrôle synthétique aux cas illustratifs du Brésil et du Pérou révèle que les accélérations des exportations sont suivies par une croissance du PIB par tête réel et une baisse du chômage et des inégalités de revenu. Les résultats du chapitre indiquent une complémentarité entre les biens et les services et suggèrent que l'abaissement des barrières au commerce des services serait également favorable à celui des biens. Le Chapitre 4 quantifie une nouvelle source de barrières au commerce liée au temps de traitement des importations en douanes. L'imprévisibilité des délais d'attente liés au dédouanement des marchandises importées entache la fiabilité de la chaîne d'approvisionnement et affecte la performance à l'export des firmes importatrices de biens intermédiaires. En utilisant l'estimateur Poisson du pseudo maximum de vraisemblance, nous trouvons que l'incertitude liée aux délais de traitement en douanes des biens intermédiaires importés n'impacte ni le taux d'entrée, ni le taux de sortie des firmes manufacturières, mais se traduit par une réduction des taux de survie des nouveaux exportateurs. Cet effet s'avère hétérogène à travers les industries, croît avec le temps en raison de la dégradation de la réputation des exportateurs et semble tiré par le commerce Sud-Nord, sans doute parce que les acheteurs dans les pays développés sont plus sensibles au temps. Il est également atténué par les coûts irrécupérables d'entrée sur les marchés
Historical evidence shows that countries can successfully develop by opening up to trade and pursuing manufacturing export-led strategies. Trade promotes efficient allocation of resources according to comparative advantage, with imports acting as a vehicle for technology transfers and productivity growth while exports are key to relaxing balance-of-payments constraints and supporting domestic revenue mobilization efforts. By spurring growth, trade has the potential of alleviating poverty and delivering better livelihoods. Drawing on the case of Cambodia where the garment industry provides the bulk of manufacturing jobs and accounts for the lion's share of the export bundle, Chapter 2 provides micro evidence of the welfare-enhancing potential of trade openness through manufacturing exports. It relies on propensity score matching estimators to show that the textile and apparel sector enhances the welfare of households in the bottom 40 percent of the income distribution, boosting consumption, asset ownership and the proportion of children attending school, while curbing exposure to food insecurity and lowering the incidence and depth of poverty. Based on instrumental variables, we also show that remittances from the export-oriented garment industry relax household budget constraints, increasing expenditures in education, health and productivity-raising investments in agriculture. Chapter 3 adopts a macro approach to investigate the determinants of episodes of strong and sustained export growth. Institutional quality underpinned by macroeconomic stability, a depreciated exchange rate, export diversification, global value chain participation and market-oriented agricultural reforms show up as strong predictors of export takeoffs. Lowering barriers to competition in network industries and lifting capital movement restrictions mainly bolster services exports, while foreign direct investment inflows are conducive to goods export accelerations. Applying the synthetic control method to the illustrative cases of Brazil and Peru yields evidence of higher real GDP per capita and lower unemployment and income inequality in the years following the export surge. Our results point to significant complementarities between goods and services, and suggest that lowering barriers to trade in services is likely to support trade in goods. Chapter 4 quantifies a new source of domestic trade costs related to import processing times at the border that generate supply chain unreliability by exposing importing firms to unexpected delays in the provision of critical inputs, ultimately undermining their export performance. Using the Poisson-pseudo-maximum-likelihood estimator, we find that uncertainty in the time required to clear imported inputs through Customs impacts neither the entry nor the exit rate of manufacturing firms, but translates into lower survival rates for new exporters. This effect is heterogeneous across export industries, grows larger over time owing to rising reputational costs to input-importing exporters, and is mainly driven by South-North trade, possibly reflecting the time-sensitivity of buyers in developed countries. It is also attenuated by sunk costs of entry in foreign markets

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Bezchlebová, Martina. "Export a import zboží a služeb zemí EU v období let 2007 až 2011." Master's thesis, Vysoká škola ekonomická v Praze, 2011. http://www.nusl.cz/ntk/nusl-113595.

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Diploma thesis deals with the development of export and import of goods and services of EU in years 2001 - 2007. There is the summary of the course before the crisis in 2001-2007 described in this work. The crisis didn't start in all EU countries at the same time. Old member countries were mostly hit by the crisis earlier than new member countries. Current crisis has had big influence at the export and the import of goods and services of EU. Crisis showed us lack both in Eurozone and in EU too.

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Van, der Linde Dorothea Leedia. "Identifying the export trade barriers of the business services sector in South Africa / Dorothea Leedia van der Linde." Thesis, North-West University, 2012. http://hdl.handle.net/10394/8445.

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A service can be traded either directly between a consumer and provider of the service or a service can serve as an input into the manufacturing of various products and other services that are traded. Trade in services has therefore become an essential part of global trade and contributes significantly to global, as well as South African economic growth, development and productivity. Service trade has furthermore been growing at a greater rate than trade in manufactured goods. The growth of services trade can be attributed to growth in goods trade, technological advances, rising per capita incomes, micro-economic reforms, as well as increased consumer and business demand, and technological change. According to the GATS’ (General Agreement on Trade in Services) services sectorial classification list, the service sector can be classified into twelve major categories and these sectors can further be divided into 160 sub-sectors. One of the sub-sectors that have been identified that has significant growth potential globally and for South Africa is the sub-sector, ‘other business’ services. This sub-sector falls under the sector, business services. Trade data revealed that this sub-sector is one of the top three traded service categories internationally, as well as for South Africa. For the purpose of this study the focus was specifically on ‘other business’ services provided by members of the BEPEC (Built Environmental Professional Export Council). The services performed by the members of the BEPEC are: consulting engineering, architectural, quantity surveying, and construction project managing services. These services are inputs into the manufacturing or construction of human creations such as buildings, structures, dams, roads etc. Trade barriers, however, hinder the free flow of services from the service provider to customers in other countries. This is no different for the providers of ‘other business’ services. Therefore in order to increase the competitiveness of South Africa’s ‘other business’ services sector internationally; the primary objective of this study was to identify the internal, as well as external barriers experienced by the exporters of ‘other business’ services. These internal and external barriers were identified by means of a questionnaire that the members of the BEPEC, who are exporters of ‘other business’ services, completed. Once these barriers were identified recommendations were made to the South African government. The most significant internal barriers were found to be: • lack of information about foreign markets; • lack of information on how to enter these foreign markets; • lack of personnel who are experienced in export activities; • scarcity of internal financial resources for export purposes and export promotion. • The most significant external barriers were found to be: • exchange rate risk and the risk of non-payment; • corruption and bribery; • risks involved with political instability in a country; • restrictions on immigration provisions such as delay in obtaining entry visas, residency or work permits; • poor infrastructure; • foreign government procurement policies; • distance to the target market. All of the identified barriers can mostly be addressed by the South African government by providing training, the provision of market related information, and trade negotiations.
Thesis (MCom (International Trade))--North-West University, Potchefstroom Campus, 2012

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Gahleitner, Hans-Peter. "Enhancing the distribution of Swedish tourism services on international markets : Possible export-ready criteria requisitioned by European tour operators." Thesis, Högskolan Dalarna, Företagsekonomi, 2011. http://urn.kb.se/resolve?urn=urn:nbn:se:du-5930.

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This paper identifies subjects which are relevant for Swedish suppliers of tourism services beforeapproaching foreign markets. Most suppliers are micro, small or medium sized companies anduse intermediaries, such as tour operators, for internationalization. The research considers theopinion of British and German tour operators, which require some criteria beforehand in orderto simplify both the initialization and the development of cooperation. Destination marketingorganizations (DMOs) are hereby the go-betweens since they not only represent small-scalesuppliers on international markets, but also initiate first encounters between suppliers and touroperators. Suppliers need to provide DMOs with accurate information in order to ensure thebest possible representation. After initializing collaboration, business relationships are sought todevelop in order to facilitate long-term cooperation. Proper preparation forms therefore the basefor strengthening the competitiveness of Swedish tourism prior approaching internationalmarkets. The enhancement of distributing Swedish tourism services on foreign markets appearedto be a profitable way to enable further growth, which is strongly limited on the domestic market.Increasing the export share therefore secures and further facilitates tourism’s valuablecontributions to the Swedish economy.

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Mullings, Beverley. "Industrial development in an era of structural adjustment : the growth of export informatic services in Jamaica." Thesis, McGill University, 1996. http://digitool.Library.McGill.CA:80/R/?func=dbin-jump-full&object_id=42104.

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Based on a case study of the export informatic$ sp1$ services industry, this dissertation examines the prospects for industrial development in Jamaica in the twenty first century. It contends that the island's current strategy of neo-liberal industrial restructuring will not bring about sustained development because it embodies macro-economic reforms that are incompatible with local, cultural and structural realities. Under structural adjustment, Jamaica has embarked upon policies that have been short-term in vision, un-coordinated and subject to the demands of local and global hegemonic groups. These policies have limited the expansion of this export sector and has encouraged forms of work organisation that are deeply exploitative of labour. In the case of the informatics sector, the pressure to satisfy IMF and World Bank macro-economic restructuring requirements, together with, inadequate finance and marketing support, and technical labour, has limited the potential of the sector to become a growth catalyst. Instead of becoming an industry that provides foreign exchange earnings, jobs and technical skills, informatics in Jamaica remains low in value added content, and reliant on sweated, female, low cost labour. The current organisation of work is particularly exploitative of women and their households who provide them with support. The strain that workers and their households sustain creates a vicious cycle, because as workers find ways to resist their employers demands, the industry loses its ability to compete globally. This dissertation concludes that the future of the industry will depend on the extent to which the industry is able to: provide local and foreign firms with equal opportunities to compete in global markets; develop higher value-added services and provide workers with better opportunities for personal and occupational development. I argue that improving the skills and knowledge base of the industry's labour force represents a first step in thi

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Mullings, Beverley Annette. "Industrial development in an era of structural adjustment, the growth of export informatic services in Jamaica." Thesis, National Library of Canada = Bibliothèque nationale du Canada, 1997. http://www.collectionscanada.ca/obj/s4/f2/dsk2/ftp02/NQ30346.pdf.

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Peersen, Trond Breien. "THE EFFECTS OF INFORMATION UTILIZATION ON CORPORATE DECISION-MAKING AND EXPORT PERFORMANCE." Lexington, Ky. : [University of Kentucky Libraries], 2002. http://lib.uky.edu/ETD/ukylisc2002t00055/tpeersen.pdf.

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Thesis (M.S.)--University of Kentucky, 2002.
Title from document title page. Document formatted into pages; contains ix, 113 p. : ill. Includes abstract. Includes bibliographical references (p. 103-112).

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Sebastian, Eugene Francis. "PROTEST FROM THE FRINGE: Overseas Students and their Influence on Australia’s Export of Education Services Policy 1983-1996." Discipline of Government and International Relations, 2010. http://hdl.handle.net/2123/5833.

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Doctor of Philosophy (PhD)
The thesis investigates the motivations behind, the methods used in, and the results of the overseas students’ collective action contesting the measures, which the Australian government introduced from 1983 to 1996. As a group of temporary residents located outside the boundaries of domestic political systems, yet within the core of Australia’s revenue earnings, overseas students independently mobilised in an attempt to influence the Australian Government policy on education from a position of limited political, social and legal rights. As temporary residents on short-term permits fully regulated under prescribed immigration rules, overseas students employed conventional repertoires of contention— they established formal structures, adopted action tools, framed their claims, internationalised their protest, formed alliances — in an attempt to mobilise resources and access existing avenues to influence government’s export of education services policy. Their mobilisation response and campaign strategy achieved modest success in securing some policy concessions, particularly during the early stages of education aid reform. Their strategy, however had to evolve as the fledgling export of education services expanded and eventually they shifted their position to fully embrace and reinterpret the government’s own ‘language of liberalisation’, which they used to greater effectiveness in making subsequent claims. Overseas students ability to procure concessions is derived not from their political or universal rights to education, but from their ability to influence policy changes based on their importance and strategic location in the Australian economy. In other words, government, universities and industry stakeholders have increasingly become dependent on substantial revenue earnings derived from overseas students and have become susceptible to potential chaos that may be precipitated if current students withdrew from the economy, or potential students choosing alternative education service destinations.

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Vogel, Alexander [Verfasser], and Joachim [Akademischer Betreuer] Wagner. "Exporter Performance and the Determinants of Export Performance in the German Business Services Sector / Alexander Vogel. Betreuer: Joachim Wagner." Lüneburg : Universitätsbibliothek der Leuphana Universität Lüneburg, 2010. http://d-nb.info/1034147218/34.

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Arias, Figueroa Juan José. "Internacionalización de las empresas proveedoras de servicios en la minería." Tesis, Universidad de Chile, 2018. http://repositorio.uchile.cl/handle/2250/147258.

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Estudio de caso para optar al grado de Magíster en Estrategia Internacional y Política Comercial
Chile es el primer productor de cobre a nivel mundial en la actualidad, siendo esta industria de suma importancia para sus exportaciones, la inversión extranjera directa entrante y por ende para la economía del país. Sin embargo, este sector se ha visto afectado por externalidades negativas, por ejemplo, las fuertes fluctuaciones de los precios de los commodities. Estos retos afectan el desarrollo futuro del sector y constituyen una oportunidad para la innovación de la industria. En este contexto, el desarrollo de los proveedores de servicios en minería es clave para fortalecer su capacidad tecnológica, y generar soluciones intensivas en conocimientos. Estos proveedores de servicios son clave para la diversificación de la canasta exportadora del país. El objetivo de este trabajo es revisar en qué medida las exportaciones de los proveedores de servicios han sido impulsados por empresas de capital chileno o por sucursales de empresas multinacionales establecidas en Chile, considerando el periodo comprendido entre los años 2010 y 2014. En particular, la pregunta de investigación es, ¿en qué medida los cambios en las exportaciones de los proveedores de servicios se deben a las variaciones en las exportaciones de las mismas empresas de los mismos servicios a los mismos países (el llamado margen intensivo) o se debe a las variaciones de nuevas empresas de nuevos servicios a nuevos mercados (el llamado margen extensivo)? En la medida que las empresas de capital chileno juegan un papel importante en el margen extensivo, se podría concluir que contribuyen a la diversificación exportadora del país. Los resultados indican que las empresas chilenas juegan un rol significativo en la diversificación de las exportaciones de servicios en la minería, dado a que estas representaron el 40% en promedio del margen extensivo de entrada en el periodo estudiado. Sin embargo, las empresas extranjeras son aquellas que representaron el 78% del valor total exportado en el periodo. Es por esto que, las políticas o programas enfocados en el sector deben ayudar a generar estabilidad para las empresas chilenas, con la finalidad de mantener su supervivencia en el mercado internacional Además, se debe considerar que se encuentran consolidadas a nivel regional, pero en un proceso de transición donde una mayor asociatividad entre los sectores público - privado puede incentivar su proceso de captación de nuevas tecnologías, y por ende su innovación, logrando así una mayor diversificación a nivel mundial y su inserción en las cadenas globales de valor.
Chile is the leading producer of copper worldwide, being this industry of immense importance to its exports, to foreign direct investment and therefore to the country economy. However, this sector has been affected by negative externalities, for example, the low prices of commodities. Therefore, these elements affect the future development of the sector and, also constitute an opportunity for industry innovation. In this context, the development of mining services suppliers is the key to strengthen their technological capacity and generate knowledge-intensive solutions. Theses suppliers are very important to diversify Chilean exports. The objective of this paper is to know to which extent services suppliers’ exports have been boosted by Chilean companies or by multinationals located in Chile, considering the period between 2010 and 2014. In particular, the investigation question is: to which extent changes in services suppliers’ exports are caused by exports variations of the same companies of the same services to the same countries (intensive margin) or by exports variations of new companies of new services to new countries (extensive margin)? As Chilean companies play a key role in the extensive margin, it can be concluded that they contribute to exports diversification. The results indicate that Chilean companies play a significant role in the diversification of mining services export, since they represent an average of 40% of the extensive margin of entry in the period studied. However, foreign companies are those that represented 78% of the total value exported in the period. Therefore, the policies or programs focused on the sector should help to generate stability for Chilean companies, aiming to maintain their survival in the international market. Besides, it must be considered that they are consolidated at the regional level, but in a transition process where a greater association between the public and private sectors can stimulate its process of attracting recent technologies and therefore its innovation, thus achieving a greater diversification at a global level and its insertion in global value chains.

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Kovářová, Hana. "Komparace proexportní politiky ČR a Itálie." Master's thesis, Vysoká škola ekonomická v Praze, 2008. http://www.nusl.cz/ntk/nusl-4021.

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The opening chapter gives a general overwiev of Czech and Italian national economies' characteristics. The second chapter treats the system of national export assistance adopted in the Czech Republic. Consequentially, the third chapter is dedicated to the export policy of Italy. A comparison of Czech and Italian export policies from various points of view is put forth in the fourth chapter.

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Pazello, Fernanda Ramos. "Desonerações tributárias das operações de exportação: a imunidade das contribuições sociais e a isenção do ISS." Pontifícia Universidade Católica de São Paulo, 2008. https://tede2.pucsp.br/handle/handle/8338.

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Made available in DSpace on 2016-04-26T20:28:05Z (GMT). No. of bitstreams: 1 Fernanda Ramos Pazello.pdf: 1344435 bytes, checksum: e5981d340e20dea197bfd23d5664c1d4 (MD5) Previous issue date: 2008-10-16
This work looks into the extent of tax immunity relating to social contribution on export income, and also addresses the meaning and extent of tax exemption of Tax on Services of any Kind ( ISS ) levied on service exports. This paper is divided into five distinct chapters. The first chapter delimits the matter under study and its importance, and sets out the premises that will be pivotal to delve into this subject. In this chapter, we will thus analyze some aspects relating to the levels of tax competence outlined in the Brazilian constitutional system, nota-bly the allocation of jurisdiction among political entities; classification of taxes into distinct types; the characteristics of social contributions; the limits of appellate au-thorities; and the role of supplementary law. We shall then turn to the concept of extra-fiscal policy (extrafiscalidade) and its influence on the principles under the Constitutional Taxation System. Subsequen-tly, we will address two tax institutions relating to tax reduction, namely, tax immu-nity and exemption, delving into the interpretation of immunity and exemption rules. We will then delimit the concept of export transactions, analyzing their taxation in Brazil and defining the purpose attributed by the Constitutional System to export transactions. Finally, we will build critical and scientific views on two issues under scru-tiny, concluding that (i) immunity to export income also extends to the Social Contri-bution on Profits ( CSL ), Provisional Contribution on Financial Transactions ( CPMF ), positive exchange variations from export income and sales to the Manaus Free Trade Zone ( ZFM ); and (ii) the ISS exemption rule reaches the services whose results (namely, benefit) were earned by the foreign taker
O presente trabalho busca analisar a abrangência da imunidade tributária das contribuições sociais sobre as receitas decorrentes de exportação, bem como o senti-do e o alcance da isenção tributária do Imposto Sobre Serviço de Qualquer Natureza ( ISS ) sobre a exportação de serviços. O trabalho compõe-se de cinco capítulos distintos. Inicialmente, cuida-se de delimitar o tema e demonstrar a importância do seu estudo, bem como estabelecer as premissas necessárias para o aprofundamento da discussão. Assim, nos dedicamos à análise de alguns aspectos relacionados às competências tributárias traçadas no Sis-tema Constitucional Brasileiro, mais especificamente à repartição de competências entre os entes políticos, à classificação dos tributos em espécies, às características das contribuições sociais, aos limites do poder reformador e à função da lei complemen-tar. Em seguida, tratamos da acepção de extrafiscalidade e analisamos sua influ-ência sobre os princípios informadores do Sistema Constitucional Tributário. Após, abordamos dois institutos tributários ligados à desoneração tributária, quais sejam: a imunidade e a isenção, aprimorando o estudo sobre a interpretação das normas imu-nizantes e isentivas. Posteriormente, delimitamos o conceito de operação de exporta-ção, examinamos sua tributação no Brasil e definimos qual é a finalidade atribuída pelo Sistema Constitucional às operações de exportação. Por fim, desenvolvemos uma visão crítica e científica dos dois temas que nos propomos a estudar, para concluir que (i) a imunidade das receitas decorrentes de exportação abrange também a Contribuição Social sobre o Lucro ( CSL ), a Contribu-ição Provisória sobre Movimentação Financeira ( CPMF ), a variação cambial ativa decorrente de receita de exportação e as vendas efetuadas à Zona Franca de Manaus ( ZFM ); e (ii) a norma isentiva do ISS alcança os serviços cujo resultado (entenda-se benefício) foi auferido por tomador estrangeiro

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Qasenivalu, Mosese Tavaga. "The role and impact of services sector on economic growth : an econometric investigation of tourism and air services in Fiji (1968-2006) : a thesis presented in partial fulfillment of the requirements for the degree of Masters of Management in Economics at Massey University, Palmerston North, New Zealand." Massey University, 2008. http://hdl.handle.net/10179/856.

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Empirical studies have established that tourism is a major determinant of economic growth and that international air services have a beneficial effect on the growth and development of an economy. It has also been argued that trade and public enterprise reforms in the service sectors, undertaken to a greater extent in high income countries, have had a positive impact on the sectors performances. This study analyses several hypotheses relating to Fiji’s tourism and air transport service industries. First the study examines the contribution of tourism exports to economic growth in the case of Fiji. Second, the study analyses whether the tourism reform adopted by Fiji in 1999 under the World Trade Organization’s General Agreement on Trade in Services (GATS) has impacted on total tourism export performance. Third, the aviation-service growth nexus is investigated. Lastly, the effect of the aviation public enterprise reform activities on the export performance of air services is evaluated. Using time series annual data from 1968 to 2006, the Auto Regressive Distributed Lag. methodology has been utilized to estimate the contribution of each service sector to Fiji’s total service output. The results show that the tourism is a major determinant of growth in Fiji and that the aviation service-growth hypothesis is also valid for Fiji. The empirical results show that both the trade reforms in tourism and the pro-competitive measures undertaken in the airline industry, amongst other determinants, have not significantly created an impact on the respective export performance of tourism and air services. These findings provide key policy implications in the light of capitalizing on services exports as a major source of growth, particularly in developing island countries such as Fiji and the need to facilitate the strengthening of the market to boost the export performance of tourism and air services.

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Catanzaro, Alexis. "Influence des Services d’Accompagnement à l'Export sur les ressources et la performance internationale des Exportatrices Précoces." Thesis, Montpellier 1, 2014. http://www.theses.fr/2014MON10040/document.

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Cette thèse s'intéresse aux Services d'Accompagnement à l'Export proposés par les acteurs de l'accompagnement. Les pouvoirs publics s'interrogent sur l'efficacité de ces aides. La littérature fait état de résultats contradictoires sur cette question, notamment à cause de l'absence d'une mesure valide de l'accompagnement à l'export qui rend difficile la comparaison des résultats. Cette difficulté est exacerbée par la diversité des entreprises accompagnées. En effet, les aides ont été pensées pour les entreprises à internationalisation par étapes. Pourtant, il apparaît que les Exportatrices Précoces, type d'entreprise à internationalisation précoce le plus répandu mais aussi le plus fragile, utilisent les mêmes aides. Dès lors, deux questions se posent ; d'une part, la manière de mesurer l'accompagnement à l'export reçu par l'entreprise et, d'autre part, la question de l'efficacité des Services d'Accompagnement à l'Export pour les Exportatrices Précoces. Pour répondre à la première question, une démarche de construction d'une échelle de mesure de l'accompagnement à l'export est mise en œuvre en s'appuyant sur le paradigme de Churchill (1979). Une étude exploratoire est menée auprès de treize acteurs de l'accompagnement à l'export et cinq entreprises accompagnées afin de faire émerger des items de mesure. Ensuite, 288 questionnaires d'entreprises accompagnées à l'export sont récoltés et utilisés pour tester les qualités psychométriques de l'échelle. Cette démarche aboutit à une échelle de mesure multidimensionnelle composée de neuf items et distinguant accompagnement informationnel, opérationnel et financier. Cet outil permet de mesurer plus précisément les Services d'Accompagnement à l'Export utilisés par l'entreprise. Pour répondre à la seconde question, la théorie des ressources est mobilisée afin d'identifier les ressources stratégiques des Exportatrices Précoces et l'influence que les différents types d'accompagnement à l'export peuvent avoir sur elles. Ces relations aboutissent à un modèle conceptuel testé par la méthode des équations structurelles à partir de 196 questionnaires d'entreprises accompagnées à l'export. Il en ressort que les Services d'Accompagnement à l'Export sont moins efficaces pour les Exportatrices Précoces, notamment en ce qui concerne l'accompagnement financier qui n'a aucune influence sur leur performance internationale. Les résultats soulignent ainsi la nécessité d'élaborer de nouveaux services pour accompagner efficacement les Exportatrices Précoces. Plusieurs propositions sont faites en ce sens
This thesis focuses on Export Support Services offered by the public and semi-public actors. Public authorities are questioning the effectiveness of these services. The literature reports conflicting results on this issue, especially because of the lack of a valid measure of export support which makes it difficult to compare results. This difficulty is exacerbated by the diversity of firms supported. Indeed, the services was thought to firm with internationalization by stages. Yet it appears that Early Exporters, the most common but also the most fragile type of International New Ventures, use the same services. Therefore, two questions arise; first, how to measure the export support received by the firm and, secondly, the question of the effectiveness of the Export Support Services for Early Exporters. To answer the first question, a process of construction of a scale measurement of Export Support based on the Churchill paradigm (1979) is implemented. An exploratory study was conducted with thirteen support export actors and five companies to make measurement items. Then 288 questionnaires of supported firms are harvested and used to test the psychometric properties of the scale. This approach results in a multidimensional measurement scale with nine items and distinguishing informational, operational and financial Export Support. This tool can measure more accurately Export Support Services used by the firm. To answer the second question, the theory of resources is mobilized to identify the strategic resources of Early Exporters and influence that different types of Export Support can have on them. These relationships lead to a conceptual model tested by the method of structural equation from 196 questionnaires of supported companies. It shows that the Export Support Services are less effective for Early Exporters, especially with regard to the financial support that has no influence on their international performance. The results thus highlight the need to develop new services to effectively support Early Exporters. Several proposals are made in this direction

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Benavides, Silva Santisteban Marcelo, Casallo Sofia Chiroque, Paredes Alvaro Diego Cuadros, Cevallos Christian Jairo Marin, and Escalante Lisbeth Melissa Soto. "OkGreenCard: Servicio digital de inmigración legal." Bachelor's thesis, Universidad Peruana de Ciencias Aplicadas (UPC), 2019. http://hdl.handle.net/10757/626544.

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El presente trabajo de investigación tiene como objetivo atender las necesidades del mercado para los inmigrantes latinoamericanos. A partir de una serie de investigaciones para determinar las necesidades de nuestro público, y por consiguiente la implementación de un servicio rápido e innovador. De acuerdo a los antecedentes, Estados Unidos es el país que recibe la mayor cantidad de inmigrantes a nivel mundial; actualmente existe alrededor de 10 millones de personas indocumentadas. A partir de esto, se creó el servicio “OkGreenCard” enfocado en los inmigrantes que quieran acceder al servicio de la renovación de su Green Card. El giro principal de nuestro servicio es el llenado de los formularios digitales con el 100% de efectividad y en el menor tiempo posible. La particularidad de nuestro negocio es que somos latinos americanos que prestamos servicios a otros latinos americanos con la finalidad que sientan la seguridad y confianza de que le ofreceremos el mejor servicio. Por un lado, logramos que el precio del servicio sea competitivo con el mercado, lo cual reemplaza en muchos casos los costos de estudios abogados que son el método tradicional. Por otro lado, asesoramos a los usuarios acerca de los beneficios que obtendrían al poseer esta documentación, manteniendo un estado de legalidad y formalidad. Finalmente, el desarrollo e inversión inicial de este proyecto es de aproximadamente S/ 125,612 financiado totalmente con el aporte de los accionistas, el cual se estima recuperar en un máximo de 13 meses y 11 días.
The objective of this research work is to meet the needs of the market for Latin American immigrants. From a series of investigations to determine the needs of our public, and therefore the implementation of a fast and innovative service. According to the background, the United States is the country that receives the largest number of immigrants worldwide; there are actually around 10 million undocumented people. From this, the "OkGreenCard" service was created, focused on immigrants who want to access the service of renewing their Green Card. The main purpose of our service is to fill out the digital forms with 100% effectiveness and in the shortest possible time. The particularity of our business is that we are Latin Americans who provide services to other Latin Americans in order to feel the security and confidence that we will offer the best service. On the one hand, we achieve that the price of the service is competitive with the market, which in many cases replaces the costs of legal studies that are the traditional method. On the other hand, we advise users about the benefits they would obtain by having this documentation, maintaining a state of legality and formality. Finally, the initial development and investment of this project is approximately S / 125,612, totally financed with the contribution of the shareholders, which is estimated to be recovered in a maximum of 13 months and 11 days.
Trabajo de investigación

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Mikus, Alexander. "Riskmanagement for Service Center Organisations in Export." Master's thesis, Vysoká škola ekonomická v Praze, 2010. http://www.nusl.cz/ntk/nusl-165872.

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The Master thesis deals with the Riskmanagement in Service Center Organizations and its implementation. The thesis show in detail how Service Center Organizations are working and where and how Risk management has to be implemented. The thesis analyzes the differences in organizing Risk management in the stage of implementation of the Service Center Organization and afterwards. The first part of the Master thesis is theoretical and is devoted to Risk management and the origin of Service Center Organizations. The autor stresses the differences of Service Center Organization, Centralization and Outsourcing. The second part of the thesis demonstrates the typical processes in Service Center Organizations and how Risk management is applied. In the third part the findings are presented as the differences in Risk managent during implementation and afterwards as well as additional findings are presented.

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Santos, Juliana. "Operations management perspectives on expert services." Thesis, Lancaster University, 2013. http://eprints.lancs.ac.uk/67361/.

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Expert Services like consulting, legal advisory and software design play a significant and growing role in the developed economies. In operations management (OM), the term “Professional Services” is frequently used to refer to these offerings. The literature on Expert Services proposes that these services are different from other types of services and require a different OM approach. However, recent empirical research calls into question some of the OM assumptions about Expert Services and their delivery processes. Some empirical and theoretical studies also suggest that individuals’ expertise is fundamental to making these delivery processes more efficient and effective. For these reasons, operations management researchers are calling for more robust models to explain the nature of Expert Services. This thesis therefore focuses on understanding Expert Services delivery processes and explores in detail the role individuals’ expertise plays in them. To reach its goals, this PhD by publication uses evidence from three Expert Service providers to compose three papers that contribute towards a better understanding of these service delivery processes. The three papers deal, respectively, with the characteristics of Expert Services delivery processes, with the nature and implications of customer involvement in the delivery process and with the development of new expert services. Combined, the insights from the three papers draw attention to the managerial implications of having expertise as a key productive resource. The outcomes of the papers also create means to refine and revisit OM concepts in relation to how Expert Services are developed and delivered. This research therefore contributes to the OM knowledge of Expert Services, addressing some of the recent calls for research in the area. This thesis also sets out an agenda for future research that can further increase our understanding of these offerings and create means to improve their delivery processes.

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Chang, Cissie. "Assessing Hong Kong's marketing of service exports /." Hong Kong : University of Hong Kong, 1998. http://sunzi.lib.hku.hk/hkuto/record.jsp?B19909251.

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Ccerhuayo, Muñoz Johan Henry. "Implementación de indicadores de desempeño en la gestión logística local e internacional de la empresa LIMTEK servicios integrales S.A- período 2016 – 2017." Bachelor's thesis, Universidad Ricardo Palma, 2017. http://cybertesis.urp.edu.pe/handle/urp/1450.

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El presente trabajo de investigación es un análisis que ayuda a poder medir el grado o intensidad entre dos o más variables con el fin de mejorar la gestión de la logística del abastecimiento en los aspectos de evaluación, selección y control de desempeño logístico. En la metodología empleada, básicamente se ha empleado la investigación científica, para identificar las causas originadas dentro de la gestión logística. The present research work is an analysis that helps to measure the degree or intensity between two or more variables in order to improve the logistics management of the provision in the evaluation, selection and performance control aspects logistic. In the methodology used, basically scientific research has been used, to identify the causes originated within the logistics management.

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Chang, Cissie, and 張思思. "Assessing Hong Kong's marketing of service exports." Thesis, The University of Hong Kong (Pokfulam, Hong Kong), 1998. http://hub.hku.hk/bib/B31268638.

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Grozo, Legoas Angela Pierina, and Alarcon Oliver Fernando Medina. "Capacidades exportadoras que conducen al desarrollo de una ventaja competitiva que influye en el rendimiento exportador de las empresas peruanas productoras de servicios de software en el periodo 2017 - 2019." Bachelor's thesis, Universidad Peruana de Ciencias Aplicadas (UPC), 2020. http://hdl.handle.net/10757/653375.

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Las exportaciones de servicios de software han alcanzado más relevancia en los últimos años, y ha sido pieza clave en el desarrollo económico de diferentes países. Sin embargo, hay pocos estudios que se centren en las capacidades con la que debe contar un exportador de servicios para mejorar su rendimiento internacional. La presente investigación analiza las capacidades exportadoras que conducen a la ventaja competitiva e influyen en el rendimiento exportador de las empresas peruanas de servicios de software. El estudio comprende una recopilación de antecedentes nacionales e internacionales sobre las variables a investigar. Estas variables se enfocan mediante un análisis mixto, el cual comprenderá en una primera etapa, la recolección de información a través de entrevista realizadas a miembros representativos del sector del área de gobierno, académico y consorcio. En la segunda etapa, se abordar el análisis cuantitativo a través de una encuesta realizada a 33 empresas del sector peruano de software provenientes de la cartera de Asociación Peruana de Software (APESOFT). Se analizaron las variables capacidades exportadores, ventaja competitiva y rendimiento exportador a través de Atlas ti y análisis de regresión lineal a través del programa estadístico de SPSS. Los resultados muestran apoyo para las variables de inteligencia de mercado, innovación de servicio y asignación de precios para la primera etapa. Finalmente, en una segunda etapa se obtuvo apoyo para inteligencia de mercado y asignación de precios con la variable de ventaja competitiva como mediadora hacia el rendimiento exportador.
Exports of software services have become more relevant in recent years, and have been a key element in the economic development of different countries. However, there are few studies that focus on capabilities with the obligation to have a service exporter to improve their international performance. This research analyzes the export capabilities that lead to competitive advantage and influence the export performance of Peruvian software services companies. The study includes a compilation of national and international antecedents on the variables to be investigated. These variables are approached through a mixed analysis, which includes, in a first stage, the collection of information through interviews with representative members of the government, academic and consortium sector. In the second stage, the quantitative analysis will be addressed through a survey of 33 companies in the Peruvian software sector from the portfolio of the Peruvian Software Association (APESOFT). Analyze the variables export capabilities, competitive advantage and export performance through Atlas and linear regression analysis through the SPSS statistical program. The results indicated support for the variables of market intelligence, service innovation and pricing for the first stage. Finally, in a second stage, support will be obtained for market intelligence and price allocation with the variable of competitive advantage as a mediator towards export performance.
Tesis

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Eugenia, Mendizábal Bárcena Diana, and Antezana David Cristopher Ayala. "Implementación de catálogo de servicios, niveles de servicio y proveedores de servicios para la empresa virtual IT Expert basado en ITIL V3." Bachelor's thesis, Universidad Peruana de Ciencias Aplicadas (UPC), 2017. http://hdl.handle.net/10757/621738.

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Las empresas de tecnologías de información invierten constantemente en mejorar los servicios que ofrecen y su calidad de entrega, para lograr posicionarse en el mercado. Pero las pequeñas y medianas empresas (PYMEs) cuentan con una capacidad de inversión reducida para implementar soluciones robustas que mejoren sus procesos, calidad y seguridad de sus servicios; y que además se ajusten al tamaño y ritmo de crecimiento. Ante la necesidad de establecer un modelo de gestión de servicios de TI, con procesos, funciones y controles que permitan gestionar los servicios desde su definición hasta su entrega y soporte, el presente proyecto tiene la finalidad de implementar los procesos de Gestión de Catálogo de Servicios, Gestión de Niveles de Servicio y Gestión de Proveedores de Servicio enfocados al giro y categoría empresarial anteriormente descritos. El proyecto abarca los procesos mencionados, que corresponden a la fase de Diseño del Servicio de ITIL versión 3. Para lograr esto, se han diseñado procesos, roles y procedimientos alineados a los objetivos del negocio, considerando la integración con los procesos relacionados de ITIL. El proyecto contempla una previa investigación y análisis aterrizado sobre el caso de estudio de la empresa IT Expert. A partir de su modelo de negocio se han definido y validado los procesos en base a las buenas prácticas de la gestión de servicios de TI.
Tesis

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Ahlepil, Erik, and Joel Björck. "Evaluating Distribution Structures for Overseas Export of Frozen Food." Thesis, Linköpings universitet, Logistik- och kvalitetsutveckling, 2016. http://urn.kb.se/resolve?urn=urn:nbn:se:liu:diva-129208.

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The meat producers of the western world needs to develop their export organizations and to streamline their physical distribution in order to take new market shares on the fast growing overseas markets. HKScan is one of those meat producing companies, the group has businesses in Finland, Sweden, Denmark and the Baltic countries. A part of their sales goes frozen on overseas export by container sea freight. Lately the logistics management of HKScan has been interested in investigating the effects of centralizing the physical distribution for the overseas export from Sweden and Denmark. This leads to the purpose of this study, which is: “For HKScan, develop and apply a model that evaluates distribution structures for overseas export of frozen food regarding total cost, delivery service, environmental impact and regulations.” The case study included comparison between the current distribution structure for HKScan and three pre-determined scenarios. The current setup consists of multiple warehouses in both countries. In the first scenario the distribution structure is centralized to include one warehouse per country. In the second scenario, the total export flow of products from both Sweden and Denmark is redirected and centralized to one warehouse in Denmark. In the third scenario, the total export flow of products from both Sweden and Denmark is instead redirected and centralized to one warehouse in Sweden. To evaluate and compare the different distribution structures a general model was first created by combining different theoretical models and adapting them to the context of overseas distribution for frozen food. The study then included the three phases of developing the model to fit the case company, applying the model on the case company and then to finally evaluating the model. The resulting model, which was the outcome of the development process, can be seen below. The model illustrates the different included elements. By then applying the model onto the case company, HKScan, it was found that a centralization to a joint warehouse in Denmark would make total cost savings of several percents. In addition, this scenario would increase the total service level. However, the environmental impact would be increased due to long cross-border road transport distances and longer land and sea transports from the warehouse. In addition, it was not possible to fully investigate whether such a distribution would be possible from a regulatory point of view. A centralization in each country would have minor regulatory issues, it would lead to the smallest environmental impact and have a slight increase in service levels as well as a reduction for the total cost of one percent. The evaluation of the model showed that it produces reasonable results with the regulatory elements being the hardest to evaluate for the different scenarios. Regarding the detail level, the veterinary element could be accounted for by the warehousing element and the sea freight element split into transport from warehouse to domestic port and sea freight from domestic port to the destination port. The box-model, containing twelve elements, can be seen as generalizable for evaluating distribution structures in similar contexts, Overseas export of frozen food. However, the calculation performed within the model do probably only apply to the specific scenarios in the study.

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Moharreri, Kayhan. "Augmenting Collective Expert Networks to Improve Service Level Compliance." The Ohio State University, 2017. http://rave.ohiolink.edu/etdc/view?acc_num=osu1500649086849134.

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McGuire, Lindsay Kellogg. "Pediatric consultations to child protective services the role of expert opinions /." [New Haven, Conn. : s.n.], 2008. http://ymtdl.med.yale.edu/theses/available/etd-12092008-143351/.

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McKeon, Denise E. "Reported preactive planning processes of expert and non-expert teacher trainers: an information processing perspective." Diss., Virginia Tech, 1993. http://hdl.handle.net/10919/40087.

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WM, Pooya Caroline, and Johanna Östlund. "Socialtjänstlagen i mötet : Socialarbetarens möjligheter för att stärka individens egna resurser." Thesis, Karlstads universitet, Avdelningen för sociala studier, 2011. http://urn.kb.se/resolve?urn=urn:nbn:se:kau:diva-11740.

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The purpose of this study was to examine the resources and barriers that social workers have incorporating the Social Service Act states during meetings with clients, using and developing the client's skills and knowledge, develop their own resources and to promote the use of self-determination. A qualitative study was done by interviewing six social workers working within the in social service’s department for family and individual welfare. Social workers were encouraged to describe and discuss the key aspects of cases that developed positively respectively negatively. Motivation theory, evidence-based practice, empowerment, and expert-expert relationship are the theories and concepts that we used to analyze the material. The study's main conclusion is that the most important prerequisite for positive development of cases is that the social worker emphasizes and stimulates the client's own resources during meetings. Both during analysis and treatment, it is important to allow for client self-determination, life story and personal skill. When this occurs motivation and increased willingness to change are stimulated in the client. The results also paint a complex picture of resources and barriers, both within the social worker and the client, which affect the development of a case. The survey shows that motivation, self-determination, voluntariness, sustainability, time, resources and the strengthening of good relations is important factors for the incorporation of the Social Service Act states.
Syftet med denna studie var att undersöka socialarbetarens möjligheter att i mötet med klienter införliva socialtjänstlagens portalparagraf. En kvalitativ undersökning gjordes genom intervjuer av sex socialarbetare inom socialtjänstens individ- och familjeomsorg. Socialarbetarna uppmuntrades att beskriva och berätta om de viktigaste aspekterna i ett ärende som utvecklades positivt respektive negativt. Motivationsteori, evidensbaserad praktik, empowerment och expert- expert förhållande är de teorier och begrepp som vi använt för att analysera materialet. Studiens främsta slutsats vad gäller positiv utveckling i ärenden är att socialarbetaren ska lyfta fram klientens resurser i mötet. Både i utredning och i behandling är det av vikt att ge utrymme för klientens självbestämmande, livsberättelse och kunskaper. Då detta sker skapas motivation och ökad förändringsbenägenhet hos klienten. Resultatet målar även upp en komplex bild av resurser och hinder hos socialarbetaren och klienten, som påverkar ett ärendes utveckling. Undersökningen visar att motivation, självbestämmande, frivillighet, långsiktighet, tid, stärkande av resurser och en god relation är viktiga faktorer för införlivandet av socialtjänstlagens portalparagraf.

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Hasan, Irfan. "Machine learning techniques for automated knowledge acquisition in intelligent knowledge-based systems." Instructions for remote access. Click here to access this electronic resource. Access available to Kutztown University faculty, staff, and students only, 1991. http://www.kutztown.edu/library/services/remote_access.asp.

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Thesis (M.S.)--Kutztown University of Pennsylvania, 1991.
Source: Masters Abstracts International, Volume: 45-06, page: 3187. Abstract precedes thesis as [2] preliminary leaves. Typescript. Includes bibliographical references (leaves 102-104).

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Frye, Lisa M. "Automatic program generation." Instructions for remote access. Click here to access this electronic resource. Access available to Kutztown University faculty, staff, and students only, 1993. http://www.kutztown.edu/library/services/remote_access.asp.

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Thesis (M.S.)--Kutztown University of Pennsylvania, 1993.
Source: Masters Abstracts International, Volume: 45-06, page: 3185. Abstract precedes thesis title page as [2] preliminary leaves. Typescript. Includes bibliographical references (leaves 90-94).

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Pospíchal, Jiří. "Sběrná služba v námořní přepravě a export z ČR." Master's thesis, Vysoká škola ekonomická v Praze, 2010. http://www.nusl.cz/ntk/nusl-72782.

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The topic of this thesis is groupage service in maritime transportation and its use for export out of Czech Republic. In the theoretical and methodological part I am defining the main terms in maritime transportation and maritime transportation in general. In the thesis I am describing the role of maritime transportation in the Czech Republic emphasized by statistics. Further I am writing about containerization and main container types because those are very important for the groupage service. In the practical part I am describing the processes of exports groupage service (LCL) within company Austromar spol. s r.o. on which I am applying business cases to to show how those processes work in reality. One of the business cases is transportation of hazardous material. In the last part of thesis I am comparing the direct and non-direct container with example of the freight charges calculation.

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QAEZE, CAZIN ODILE, and PAUL QAEZE. "Evaluation d'un systeme expert dans le diagnostic etiologique des comas dans les services d'urgences." Lille 2, 1994. http://www.theses.fr/1994LIL2M268.

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Hyslop, Alan. "Modelling of expert nurses' pressure sore risk assessment skills as an expert system for in-service training." Thesis, University of Glasgow, 1988. http://theses.gla.ac.uk/2932/.

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In the nursing literature to date there have been no reported applications of `cognitive simulation' nor of intelligent Computer Assisted Learning. In Chapter 1 of this thesis a critical review of existing nurse education by computer is used to establish a framework within which to explore the possibility of simulation of thinking processes of nurses on computer. One conclusion from this review which is offered concerns the importance of firstly undertaking reliable study of nursing cognition. The crucial issue is that an understanding must be gained of how expert nurses mentally represent their patients in order that a valid model might be constructed on computer. The construction of a valid computer based cognitive model proves to be an undertaking which occupies the remainder of this thesis. The approach has been to gradually raise the specificity of analysis of the knowledge base of expert and proficient nurses while seeking concurrently to evaluate validity of the findings. Reported in Chapter 2, therefore, are the several experimental stages of a knowledge acquisition project which begins the process of constructing this knowledge base. Discussed firstly is the choice of the skill domain to be studied - pressure sore risk assessment. Subsequently, the method of eliciting from nurses top-level and micro-level descriptors of patients is set out. This account of knowledge acquisition ends with scrutiny of the performance of nurse subjects who performed a comprehensive simulated patient assessment task in order that two groups might be established - one Expert and one Proficient with respect to the nursing task. In Chapter 3, an extensive analysis of the data provided by the simulated assessment experiment is undertaken. This analysis, as the most central phase of the project, proceeds by degrees. Hence, the aim is to `explain' progressively more of the measured cognitive behaviour of the Expert nurses while incorporating the most powerful explanations into a developing cognitive model. More specifically, explanations are sought of the role of `higher' cognition, of whether attribute importance is a feature of cognition, of the point at which a decision can be made, and of the process of deciding between competing patient judgements. Interesting findings included several reliable differences which were found to exist between the cognition of subjects deemed to be proficient and those taken as expert. In the final part of this thesis, Chapter 4, a more formal evaluation of the computer based cognitive model which was constructed and predictions made by it was undertaken. The first phase involved analysis in terms of process and product of decision making of the cognitive model in comparison to two alternative models; one derived from Discriminant Function Analysis and the other from Automated Rule Induction. The cognitive model was found to most closely approximate to the process of decision making of the human subjects and also to perform most accurately with a test set of unseen patients. The second phase reports some experimental support for the prediction made by the model that nurses represent their patients around action-related `care concepts' rather than in terms of diagnostic categories based on superficial features. The thesis concludes by offering some general conclusions and recommendations for further research.

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Holloway, Isaac Robert. "Implications of barriers to trade for exports of cultural goods and services." Thesis, University of British Columbia, 2012. http://hdl.handle.net/2429/41914.

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This dissertation contains three studies. Chapter 2 studies the effect of product quality on foreign entry using data on U.S. movie exports and direct and revealed measures of movie quality. In the model, fixed costs of entry mean only the more appealing movies will find it profitable to enter each country. Empirically, a one-standard-deviation increase in quality increases the probability of entry by 25-50%. Movies in culturally-laden genres are less likely to enter foreign markets and their probability of entry is more sensitive to quality. I exploit differences in the propensity to import different genre types to estimate a measure of cultural distance between countries. The cultural distance measure enters a gravity equation of merchandise trade significantly. Chapter 3 investigates the international diffusion of a new product. Products traditionally enter foreign markets sequentially. This paper proposes that part of the explanation is that firms want to learn about their products’ appeal before incurring the fixed costs of entry. Each successive release serves to update the firm’s expectations for future performance---and thus their decision to enter more markets. On a sample of U.S. movies, I find that a one-standard-deviation increase in the update, based on the previous round’s box-office "surprise", is associated with a 25% increase in the probability of entry to a typical potential destination in the current round. Chapter 4 investigates Canada's interprovincial and international trade in services. While modern technology has allowed for long-distance service provision, regulatory non-tariff barriers may constitute substantial hurdles for further trade liberalization. This chapter describes three exercises contributing to the analysis of Canadian service trade. Using a theoretically-motivated framework, I estimate provincial and national border effects, and track the effect over time that distance has had on international trade.

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Ollig, Stefan. "Wettbewerbsstrategien für den Export chinesischer Fernsehprogramme /." Berlin : Vistas, 2007. http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=015758780&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA.

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39

Di, Giuliantonio Andrea. "Data integration, real-time synchronization and RESTful Web Service." Master's thesis, Alma Mater Studiorum - Università di Bologna, 2015. http://amslaurea.unibo.it/8258/.

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Analisi e sviluppo di procedure di importazione dati per un integratore di annunci immobiliari dedicato alla vendita di soggiorni turistici in case vacanza. Il documento tratta inoltre l'implementazione di un Web Service conforme all'architettura RESTful per l'accesso e l'esportazione dei dati a soggetti terzi autorizzati tramite Digest Authentication.

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Sorenson, Dana B. ""Expert alchemists"? the challenges of governmental funding of faith-based ex-offender reentry programs /." Access to citation, abstract and download form provided by ProQuest Information and Learning Company; downloadable PDF file, 115 p, 2008. http://proquest.umi.com/pqdweb?did=1605134011&sid=2&Fmt=2&clientId=8331&RQT=309&VName=PQD.

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Coombs, Maureen A. "Medicine, nursing and policy development in intensive care : an ethnography to explore the contemporary nursing role." Thesis, Oxford Brookes University, 2000. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.323909.

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Tinson, Julie S. "To what extent do the categorisations of novice and expert contribute to an understanding of the evaluation and communication of service provision in the maternity services." Thesis, Edinburgh Napier University, 1999. http://researchrepository.napier.ac.uk/Output/7311.

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Introduction Measuring consumer expectations and perceptions of service provision is supported by both practitioners and academics. The National Health Service, as a result of policy reforms and structural changes, recognises the role of the patient in health care and is gradually incorporating patient views in policy and practice. This study explores the experience of the patient and its affect on the expectations and perceptions of the service provision. Two hospitals, antenatal and postnatal groups were utilised to ascertain the views and experiences of pregnant and recently delivered women. Methodology Focus groups were held with women who had delivered, since the implementation of the Patient's Charter, to establish the expectations of the women using the service provision. Issues of priority to these women and the perception of their overall service experience were also considered. In-depth interviews were then conducted with pregnant women to identify expectations of their forthcoming delivery and subsequent in-depth interviews were conducted with the same women once they had delivered their children. This was to evaluate their perceptions and compare them with their initial expectations. Finally, key themes and recurrent ideas were tested, using hypotheses developed after the qualitative research. The questionnaire approach was to substantiate or discount the findings of the first two stages of the research. Dissemination Familiar service quality attributes were recognisable from the analysis of the comments. Although there were issues on which women agreed unanimously, many elements of the service provision were viewed differently by women with experience and women from varying categories of residential area. The results also demonstrated that the use and dependence of referent groups varied between the women and that this was imperative for communication. Statistically, the use of referent groups, substantiated through the questionnaire analysis, provided significant results to support the initial findings. Contribution Using the information from the qualitative research, a Maternity User's Matrix was developed identifying key characteristics of users' of this service provision. The significant results from the quantitative research were used to develop an existing consumer behaviour model. Using expectations, levels of satisfaction and perceptions of consumers, this research has implications for service provision, health practice, future research and service itself.

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Hlaváček, Aleš. "Analýza účetních přístupů řešení DPH v zahraničně obchodních vztazích." Master's thesis, Vysoká škola ekonomická v Praze, 2007. http://www.nusl.cz/ntk/nusl-5237.

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Diploma work contains general information about VAT. Further are described: VAT in European Union, import of goods, export of goods, trade services by export and import goods. All Themes are linked with VAT. All categories contains part about principles of VAT and part about booking of all operations. In the chapter about VAT in European Union is described example about change of VAT rate by Direct debit vendor. The chapter about import contains example about German VAT 0 %, which is transfered to the Czech conditions.

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Risch, Vincent. "Les Tableaux analytiques au service des logiques de défauts." Aix-Marseille 2, 1993. http://www.theses.fr/1993AIX22051.

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Le cadre général de cette thèse est le traitement automatique du raisonnement dans des bases de connaissances incomplètes. Nous commençons par proposer une caractérisation calculatoire cohérente et complète de la notion d'extension en logique des défauts chez Reiter. Cette caractérisation est ensuite étendue à plusieurs variantes connues. Les tableaux analytiques interviennent ici comme un langage de description d'ensembles de formules grâce auquel il est possible de qualifier au sein d'un processus général de calcul les différences entre variantes. Une nouvelle variante de logique des défauts est proposée à partir de la logique modale des hypothèses de Siegel et Schwind. D'une part cette variante est cumulative sans pour autant requérir la consistance de l'ensemble des justifications, d'autre part elle englobe plusieurs des variantes non cumulatives précédemment envisagées. Elle représente donc une alternative tres générale à la solution proposée par Brewka en 1990.

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Sadri, Sahar. "Exploring business models for export of environmental technology : Cases from Linkoping city, Sweden." Thesis, Linköpings universitet, Projekt, innovationer och entreprenörskap, 2013. http://urn.kb.se/resolve?urn=urn:nbn:se:liu:diva-97718.

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At present time, climate and energy issues are important subjects in the international market and environmental technology is a rapidly growing concept. Many companies in Sweden have developed much in-house knowledge in environmental technology. Therefore, they have great opportunity to export. In the sustainability perspective, export has not only benefits in the economic aspect, but also advantages for the environment. Development of appropriate business models is necessary for supporting environmental technology export.In this research an attempt was made to explore business model elements and offerings for export of environmental technology. The relevant theories in environmental technology characteristics, customization, product service systems and business models were used.The case studies included a Swedish municipality-owned company, its subsidiaries and a Swedish private company which was active in export. Empirical data were collected by conducting of interviews. The results reflect the business models and offerings of the studied cases. The analysis of cases provided findings for environmental technologies characteristics which have effect on export business models.Furthermore, six categories for making distinction among different elements of business models in literature were defined in this study. By analysis of the cases a new category which entailed new elements was added as the seventh category. The mentioned categories are useful in business model formulating for export of environmental technology.

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Saini, Devashish. "Development and testing of feed a feedback expert system for EMS documentation /." Thesis, Birmingham, Ala. : University of Alabama at Birmingham, 2007. http://www.mhsl.uab.edu/dt/2007m/saini.pdf.

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Gupta, Chaitali. "Web services query matchmaking with automated knowledge acquisition." Diss., Online access via UMI:, 2007.

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Epstein, Richard. "Risikomanagement im Export mittelständischer Unternehmen : ein interkultureller Vergleich /." Berlin : Dissertation.de, 1999. http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=008742720&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA.

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Camayo, Jessica. "Explora tu biblioteca UPC: servicios y recursos." Universidad Peruana de Ciencias Aplicadas (UPC), 2021. http://hdl.handle.net/10757/655494.

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El webinar "Explora tu biblioteca UPC: servicios y recursos" fue organizada por el Sistema de Bibliotecas, y contó principalmente con la participación de docentes y estudiantes de los distintos programas académicos. Se presentó el nuevo Portal del Sistemas de Bibliotecas UPC, donde se dio a conocer todos los servicios y recursos que el Sistema de Bibliotecas de la UPC pone a la disposición de sus estudiantes y docentes, para la realización de tareas, preparación de clases y trabajos de investigación.

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Alday, Olortegui Aldo Alexis Junior, and Llontop Aldair Segundo Chaname. "Análisis de los factores determinantes en las exportaciones peruanas de servicios de software hacia Latinoamérica en el periodo 2011-2018." Bachelor's thesis, Universidad Peruana de Ciencias Aplicadas (UPC), 2020. http://hdl.handle.net/10757/651620.

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El objetivo de la presente tesis es delimitar los factores determinantes de las exportaciones peruanas de servicios de software hacia Latinoamérica en el periodo 2011-2018. El objetivo es confirmar las variables que influyen positivamente en una industria que cada año es más relevante a nivel mundial. La investigación se basa en estudios de PROMPERÚ realizadas por el área de exportación de servicios. Dichas presentaciones resaltan que el software es uno de los sectores más demandados en exportaciones, ya que en el 2017 el valor exportado fue de 50.92 millones de dólares y en el 2018 fue de 67.50 millones de dólares. El estudio se delimita en tres factores fundamentales: apoyo del gobierno, capital humano y contar con certificaciones internacionales, ya que el sector de software es muy amplio y existen más factores que pueden explicar su continuo crecimiento. La investigación tiene un enfoque mixto. Por la parte cualitativa, se realiza entrevistas a profundidad a los tres actores claves de la industria (Gobierno, expertos en el tema y empresa reconocida del sector). En la investigación cuantitativa se realiza un análisis descriptivo y factorial con base a encuestas a una muestra de 42 empresas exportadoras asociadas a APESOFT (Asociación Peruana de Software y Tecnologías). Asimismo, los resultados de la encuesta aplicada en el presente estudio corroboran que las variables como el apoyo del gobierno, el capital humano y contar con certificaciones internacionales factores son influyentes en las exportaciones peruanas de servicios de software.
The objective of this thesis is to define the determining factors of Peruvian exports of software services to Latin America in the period 2011-2018. The objective is to confirm the variables that positively influence an industry that every year is more relevant worldwide. The research is based on PROMPERÚ studies carried out by the service export area. These presentations highlight that software is one of the most demanded sectors in exports, since in 2017 the exported value was 50.92 million dollars and in 2018 it was 67.50 million dollars. The study is delimited in three fundamental factors: government support, human capital and international certifications, since the software sector is very large and there are more factors that can explain its continued growth. The research has a mixed approach. On the qualitative side, in-depth interviews are conducted with the three key players in the industry (Government, experts in the field and recognized company in the sector). In the quantitative research, a descriptive and factorial analysis is carried out based on surveys of a sample of 42 exporting companies associated with APESOFT (Peruvian Association of Software and Technologies). Likewise, the results of the survey applied in this study confirm that variables such as government support, human capital and having international certification factors are influential in Peruvian exports of software services.
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Dissertations / Theses on the topic 'Export services'

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