Relevant bibliographies by topics / External customer satisfaction

Contents

  1. Journal articles
  2. Dissertations / Theses
  3. Books
  4. Book chapters
  5. Conference papers

Academic literature on the topic 'External customer satisfaction'

Author: Grafiati
Published: 3 June 2025
Last updated: 31 July 2025

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Journal articles on the topic "External customer satisfaction"

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Koesharijadi, Koesharijadi. "Factors Affecting Loyalty Customer Services Banking Industry in East Java." International Journal of Business and Management 11, no. 6 (2016): 168. http://dx.doi.org/10.5539/ijbm.v11n6p168.

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<pre>The purpose of this study was to determine the factors contained in the quality of services and how these factors influence the underlying between the formation of customer loyalty in the banking services industry.</pre><pre>This study is designed for internal and external customers banking is also seen as internal and external customer banking. Respondents of this research there are two types of internal respondents with a sample of 152 people and external respondents with a sample of 198 people, the number of total samples of 350 people in the banking industry in East
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Puryanti, Puryanti, Budhi Setianto, and Agus Aan Adriansyah. "The Influence of External Service Quality and Satisfaction on Patient Loyalty in Surabaya Islamic Hospital." Journal of Health Sciences 16, no. 01 (2023): 77–83. http://dx.doi.org/10.33086/jhs.v16i01.3984.

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One of the most essential things in the success of a service besides the value of satisfaction is customer loyalty. Loyalty here is an indicator of how many customers want to promote our services without us asking, while repeated visits from customers make customers happy and proud to use our services. This study aimed to measure the value of Customer Satisfaction, Loyalty, and External Service Quality. This study used secondary data, totaling 356 patients who completed a customer satisfaction survey at Surabaya Islamic Hospital. This study showed that the characteristics of the patients at th
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Danuwar, Ranjana Kumari, Bal Ram Chapagain, Surendra Mahato, and Udaya Raj Paudel. "The Effect of External CSR on Customer Loyalty in Nepalese Banking Sector: Mediating Roles of Reputation, Satisfaction, and Trust." Journal of Business and Social Sciences Research 10, no. 1 (2025): 115–40. https://doi.org/10.3126/jbssr.v10i1.80313.

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Corporate Social Responsibility (CSR) is increasingly practised, with companies not only prioritizing profit growth but also contributing to society. Thus, this study examines the impact of external CSR on customer loyalty in Nepal’s banking sector, considering customer satisfaction, trust, and corporate reputation as mediating variables. This study uses explanatory research design, and data were collected from 403 bank’s customers in the Kathmandu Valley via Kobo Toolbox. Structural equation modelling (SEM) was applied to analyse relationships among the study variables. The results indicate t
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KARADENİZ, Seher. "THE EFFECTS OF INTERNAL CUSTOMER SATISFACTION TO EXTERNAL CUSTOMER SATISFACTION AND A RESEARCH." INTERNATIONAL REFEREED JOURNAL OF MARKETING AND MARKET RESEARCHES 01, no. 2 (2014): 16. http://dx.doi.org/10.17369/uhpad.201429245.

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Yusmansyah, Erfizal Fikri, Syafrizal Martinis, Agnesia Candra Sulyani, Hasna Nurhasanah, and R. Danisworo Wicaksono Rivianto. "Measuring Internal Customer Satisfaction Using Net Promoter Score: Case Study on Digital Product." International Journal of Membrane Science and Technology 10, no. 2 (2023): 3089–97. http://dx.doi.org/10.15379/ijmst.v10i2.3053.

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Digitally oriented companies with the primary business process of making digital products are greatly influenced by customer satisfaction. Customer satisfaction can be used as an indicator of the success of a product or service. If customer expectations are met, the satisfaction level will also be high. However, if their expectations are not met, this can have a fatal impact on the company. There are usually two different types of customers: internal and external. This study aims to measure inner customer satisfaction to ensure that the digital products being marketed have received support int
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Musella, Flaminia, Roberta Guglielmetti Mugion, Hendry Raharjo, and Laura Di Pietro. "Reconciling internal and external satisfaction through probabilistic graphical models." International Journal of Quality and Service Sciences 9, no. 3/4 (2017): 347–70. http://dx.doi.org/10.1108/ijqss-02-2017-0007.

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Purpose This paper aims to holistically reconcile internal and external customer satisfaction using probabilistic graphical models. The models are useful not only in the identification of the most sensitive factors for the creation of both internal and external customer satisfaction but also in the generation of improvement scenarios in a probabilistic way. Design/methodology/approach Standard Bayesian networks and object-oriented Bayesian networks are used to build probabilistic graphical models for internal and external customers. For each ward, the model is used to evaluate satisfaction dri
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Davis, Tim R. V. "Part I: Satisfying internal customers: The link to external customer satisfaction." Planning Review 20, no. 1 (1992): 34–40. http://dx.doi.org/10.1108/eb054347.

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Lugina, Jupita Arum, and Mazaya Rizy Safira. "Hubungan Komunikasi Interpersonal Customer Service Dengan Service Quality Bank Mandiri Pasar Jombang." Jurnal Ilmiah Universitas Batanghari Jambi 22, no. 2 (2022): 1004. http://dx.doi.org/10.33087/jiubj.v22i2.2197.

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We are currently in the era of cutting-edge technology, the function of the banking industry to promote and maintain the economy of a country is very important. The services provided by Customer Service officers to customers are very closely related to communication, especially interpersonal communication. In the banking world, it is also inseparable from the existence of public relations, the activities of external public relations are effective, persuasive and informative communication for the external community of the company. Some customers think that inadequate service will lead to custom
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Liu, Chun-Chu, and Chien-min Huang . "The Relationship between Work Satisfaction and Service Satisfaction in Perspective of Financial Specialist-Customer Relationship." Information Management and Business Review 4, no. 8 (2012): 434–43. http://dx.doi.org/10.22610/imbr.v4i8.998.

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This study is based on customer relationship management (CRM). The purpose of the study is to explore the relationship between customer relationship and job satisfaction of financial specialists in perspective of customer treatment satisfaction. The study on customer relationship is divided into five aspects, which are awareness, exploration, expansion, commitment, and dissolution. Job satisfaction is divided into two aspects including internal and external satisfaction. The relationship of the aspects is studied through questionnaires, descriptive statistics, and multiple regression analysis.
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Jannah, Annita. "The Influence of Visitor Satisfaction on Hotel Customer Loyalty." Jurnal Bisnis Mahasiswa 4, no. 1 (2024): 63–71. http://dx.doi.org/10.60036/jbm.v4i1.art7.

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The reduction in visitors to accommodation or hotels is certainly due to several factors, both external and internal hotel factors. This could include customers being dissatisfied with the results of their visit, so they no longer want to visit the hotel. Therefore, this research will test whether customer dissatisfaction affects hotel visitor loyalty. The data collection method uses verification and descriptive methods. The research results show that customer satisfaction is generally quite high to very high. In this customer satisfaction variable, system satisfaction is the largest, and comp
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Dissertations / Theses on the topic "External customer satisfaction"

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Figueroa, Cervantes Carlos. "Impacto de las tecnologías de información y comunicación en la satisfacción del cliente interno y externo en las empresas de servicios dentales mas representativas en lima metropolitana." Master's thesis, Universidad Peruana de Ciencias Aplicadas (UPC), 2019. http://hdl.handle.net/10757/626395.

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Hoy en día el empresariado pone énfasis en el manejo de las herramientas tecnológicas para poder lograr sus objetivos estratégicos y ser competitivas en el mercado. En este contexto, se hace imperante considerar la inserción de las TICs en los procesos organizacionales pues sabemos las ventajas competitivas que esto supone, sin embargo, es importante considerar que en la implementación de un sistema de información intervienen muchos factores, siendo uno de los principales el factor humano. Es así como en esta investigación se pretende analizar el impacto de las TICs en la satisfacción del clie
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Slobodníková, Eva. "Analýza spokojenosti zákazníků a návrhy na zvýšení její úrovně." Master's thesis, Vysoké učení technické v Brně. Fakulta podnikatelská, 2014. http://www.nusl.cz/ntk/nusl-224405.

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The diploma thesis deals with the analysis of customer satisfaction with the product. This work defines the theoretical backgroung and issues related to customer satisfaction. The basic methods and processes for analysis of the marketing environment and the isssue of a questionnaire survey. Theoretical solutions are applied to a specific product, running shoes of the company adidas. The questionnaire survey, internal and external analysis, suggests the factors with which customers are or are not satisfied. Specific proposals to increase customer satisfaction with the product are set out on the
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Motaung, Mokabe Julia. "Quality assurance practice in the provisioning RPL (Recognition of prior learning)in higher education." Thesis, Pretoria : [s.n.], 2007. http://upetd.up.ac.za/thesis/available/etd-09062007-162307/.

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Diniz, José Leonardo Paz. "A INTEGRAÇÃO DO MODELO KANO COM O BALANCED SCORECARD COM ÊNFASE NA SATISFAÇÃO DOS CLIENTES INTERNOS E EXTERNOS." Universidade Federal de Santa Maria, 2011. http://repositorio.ufsm.br/handle/1/8175.

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The global scenario shows that dairy cooperatives are exposed to an increasing global competition. In this picture, the function of the quality and strategic area is critical to assist in making decisions and maintain continuous improvement of products and services. In this research, attempted to propose a systematic with emphasis in the satisfaction of the internal and external customers of the cooperative concerned to the quality of its products and services, Besides performing integration of the Kano Model with Balanced Scorecard with the intention of managing the activities better and to s
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Miranda, Joel Barbosa de. "Busca da satisfação dos clientes externos atraves da analise dos resultados dos atributos da qualidade : uma aplicação na industria de autopeças." [s.n.], 2005. http://repositorio.unicamp.br/jspui/handle/REPOSIP/263711.

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Orientador: Miguel Juan Bacic<br>Dissertação (mestrado profissional) - Universidade Estadual de Campinas, Faculdade de Engenharia Mecanica<br>Made available in DSpace on 2018-08-04T09:27:49Z (GMT). No. of bitstreams: 1 Miranda_JoelBarbosade_M.pdf: 1485928 bytes, checksum: e5047b5375ab4bfbaeccd3246274efaf (MD5) Previous issue date: 2005<br>Resumo: Este trabalho tem por objetivo analisar criticamente os atributos da qualidade, presentes numa organização do setor de autopeças, que visam maximizar a satisfação dos clientes inseridos no mercado automotivo brasileiro. O estudo iniciou-se com a rev
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Löfqvist, Ninnie. "Kundtillfredsställelse inom djursjukvården : En studie av intern och extern kundtillfredsställelse vid en distriktsveterinärmottagning." Thesis, Mittuniversitetet, Avdelningen för kvalitets- och maskinteknik, 2018. http://urn.kb.se/resolve?urn=urn:nbn:se:miun:diva-34817.

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Den arbetsrelaterade ohälsan i landet har blivit ett växande problem generellt. Bland veterinärer upplevs arbetsbelastningen vara hög, det är många som funderar på att byta yrke och självmordsfrekvensen är högre än för andra yrkesgrupper. Syftet med studien var att bidra till ökad kunskap om både intern och extern kundtillfredsställelse inom djursjukvården genom att undersöka hur tillfredsställda djurägare är med veterinärbesöken och hur tillfredsställda veterinärerna är med sin arbetsmiljö, samt att identifiera möjliga förbättringsåtgärder för dessa områden. Den teoretiska referensramen utgic
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Li, Yi-Yang, and 李宜洋. "Organizational External Trust Associated with Customer Satisfaction, Customer Relationship Management." Thesis, 2009. http://ndltd.ncl.edu.tw/handle/97uwj4.

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碩士<br>崑山科技大學<br>企業管理研究所<br>97<br>Because of intense competition, the importance of trust is to be emphasized again and again, and also because the customer has entered an era of relations, not only to attract new customers, but also to establish long-term customer relationship. Enterprises to sustainable development is necessary to keep on trying to acquire new customers and maintain existing customers, retaining customers trust is one of the important ways. Customer satisfaction is the goal pursued by many companies, business management is also important to assess one of the indicators, and c
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CHANG, CHING-WEN, and 張瀞文. "The External Information and Customer Satisfaction for Select Shops." Thesis, 2017. http://ndltd.ncl.edu.tw/handle/39507582998089525474.

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碩士<br>國立高雄第一科技大學<br>行銷與流通管理系連鎖加盟管理碩士班<br>105<br>近年、世界各国で世界4億人以上がインスタグラムを利用し日々8000万枚以上の写真がアップされている。日本でも2014年より利用者が急増し、810万人にまで広がっている。このような状況下において、企業のマーケティング活動ではインスタグラムが新たな顧客接点として注目されている。 　利用者のニーズに基づいて作られた数多くのフィルターがあるので、簡単に雰囲気のある写真を投稿することができる。また、撮っている人や場所をタグ付けできるため、記録のような使い方をされている方もいる。そして、コメントを活用して写真とテキストで生活を表現する人もいる。 　セレクトショップに関する研究の中に、セレクトショップの店員と顧客が自分のSNSをシェアする際、SNSで、使いやすい写真シェアのアプリとして、「インスダグラム（Instagram）」という選択肢が含まれる必要があるという指摘がある。 本研究はセレクトショップの消費者を研究対象とするので、「ストア・イメージ」関連の変数をして分析した。さらに、ストア・イメージの測定項目について、先本研究はそれにわけて、店舗・店員要因および商品要因に対する影響を明らかにする。本研究では、さらに「情報共有意図」、「情報発信」という概念をモデルに加えて討論を行った。なぜなら、顧客にセ
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Menezes, Thays de Pimentel Teixeira. "Uncovering the external perspective of a corporate brand." Master's thesis, 2015. http://hdl.handle.net/10071/11628.

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JEL classification: Marketing M31; Business Administration M10<br>Branding and reputation literature have been mentioning the importance of managing the corporate brand, which is perceived as a crucial intangible asset. It has been argued that a strong corporate brand is essential to create and maintain a sustainable competitive advantage as well as a long term relationship with multiple stakeholder groups (Boyd et al., 2010). Indeed, the world's most successful companies invest in their image and rely on the coordination of the company's vision, corporate strategy, communications, organizatio
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CHAO, ZIH-CING, and 趙梓晴. "The Study for Service Quality and Customer Satisfaction of Procurement in Hospitals: The Perspectives from Internal and External Customers." Thesis, 2017. http://ndltd.ncl.edu.tw/handle/658v7e.

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碩士<br>弘光科技大學<br>健康事業管理研究所<br>105<br>Purchasing is considered as science, hospital purchasing is even more so. Most of the previous studies on purchasing are focused on the control of purchasing costs; rarely do they approach a customer-oriented perspective to explore the quality of purchasing services. The purpose of this study is to look at the difference between expectation and actual experience on purchasing service quality of internal and external customers of hospital purchasing departments and how their actual experience on purchasing service quality would influence their customer satisf
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Books on the topic "External customer satisfaction"

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Chang, Richard Y. Satisfying internal customers first: A practical guide to improving internal and external customer satisfaction. Richard Chang Associates, 1994.

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Chang, Richard Y. Satisfying internal customers first!: A practical guide to improving internal and external customer satisfaction. Kogan Page, 1995.

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Chang, Richard Y. Satisfying internal customers first: A practical guide to improving internal and external customer satisfaction. Jossey-Bass, 1994.

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Customer-focused marketing: Actions for delivering greater internal and external customer satisfaction. McGraw-Hill, 1993.

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Book chapters on the topic "External customer satisfaction"

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Giasi, William Reynaldo, Christina Rahardja, and Dudi Anandya. "Factors Affecting Fashion Product Customer Satisfaction." In Proceedings of the 19th International Symposium on Management (INSYMA 2022). Atlantis Press International BV, 2022. http://dx.doi.org/10.2991/978-94-6463-008-4_107.

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AbstractThis study aims to analyze factors that affect customers’ satisfaction when purchasing fashion products through Indonesia’s e-commerce. The respondents involved in this study were those who purchased fashion products on e-commerce at least 3 times in the last 3 months and were at least 18 years old. This study uses a quantitative approach, employing SEM methods for structural equation modeling, and uses SPSS 25 and AMOS 26 for data processing. This study shows that Online shopping experience, Seller service, External incentives, and Security/Privacy directly influence Customer satisfac
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Karim, Asma Abdul, Muhammad Waris Ali Khan, and A. Q. Adeleke. "The Impact of Digital Knowledge Management on Organizational Performance." In BUiD Doctoral Research Conference 2023. Springer Nature Switzerland, 2024. http://dx.doi.org/10.1007/978-3-031-56121-4_38.

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AbstractDigital knowledge management is one of the important components of the overall operations of the organisation, particularly in this digital era. It is comprised of three main components including digital knowledge creation, digital knowledge sharing and digital organisational learning in order to get maximum output in terms of financial and non-financial outcomes. This study particularly provides insights into the constructs of creating, sharing, disseminating, and learning on financial objectives such as profitability, return on investment cost saving, as well as non-financial objecti
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Wong, Jeffrey, Kevin Dow, Ofir Turel, and Alexander Serenko. "User Satisfaction with E-Collaborative Systems." In Virtual Team Leadership and Collaborative Engineering Advancements. IGI Global, 2009. http://dx.doi.org/10.4018/978-1-60566-110-0.ch019.

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E-mail is a critical component of most e-collaborative environments. This chapter describes an application of the American Customer Satisfaction Index (ACSI) framework to model the antecedents and consequences of customer satisfaction with e-mail systems. The ACSI framework is an established methodology in the marketing literature and appeared to be useful to assess the antecedents and consequences of individual satisfaction in many more circumstances than external customer purchases. We surveyed e-mail users to gather data to utilize in an ACSI model modified for e-mail systems. Our findings
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Wong, Jeffrey, Kevin Dow, Ofir Turel, and Alexander Serenko. "User Satisfaction with E-Collaborative Systems." In Advances in E-Collaboration. IGI Global, 2008. http://dx.doi.org/10.4018/978-1-59904-825-3.ch003.

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E-mail is a critical component of most e-collaborative environments. This chapter describes an application of the American Customer Satisfaction Index (ACSI) framework to model the antecedents and consequences of customer satisfaction with e-mail systems. The ACSI framework is an established methodology in the marketing literature and appeared to be useful to assess the antecedents and consequences of individual satisfaction in many more circumstances than external customer purchases. We surveyed e-mail users to gather data to utilize in an ACSI model modified for e-mail systems. Our findings
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Cassia, Fabio, and Francesca Magno. "The Role of External Indicators in Measuring the Service Performance of Local Governments." In Service Science Research, Strategy and Innovation. IGI Global, 2012. http://dx.doi.org/10.4018/978-1-4666-0077-5.ch009.

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This chapter discusses the role, adoption, and application of external performance indicators within local government. These indicators measure citizens’ satisfaction with offline and online public services and allow administrators to collect timely knowledge about their “customers.” In other words, they play the same role as customer satisfaction research in private companies’ marketing activities. Despite their relevance, external indicators are often overlooked and criticized by both professionals and researchers. This chapter will also review and challenge the main criticisms of external i
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Wanganoo, Leena, Rajesh Tripathi, and Ramakrishna Yanamandra. "Revamping Reverse Logistics to Enhance Customer Satisfaction." In Handbook of Research on Supply Chain Resiliency, Efficiency, and Visibility in the Post-Pandemic Era. IGI Global, 2022. http://dx.doi.org/10.4018/978-1-7998-9506-0.ch010.

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The cross-border reverse logistics operations are different from forward logistics. They are complex and fragmented due to multiple intermediaries participating in the operation. The retailer goes through a re-export process to fulfil the customs documentation requirement in the reverse logistics process. A heavy paper process with low digitization, low transparency, and multiple entities is the trickiest barrier to optimizing the process and achieving customer satisfaction. Integration of technology with external organizations will aid in improving real-time visibility in the process. Blockch
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Codini, Anna Paola, Giuseppe Bertoli, and Riccardo Frassine. "Ecodesign Strategies and Customer Value." In Customer Satisfaction and Sustainability Initiatives in the Fourth Industrial Revolution. IGI Global, 2020. http://dx.doi.org/10.4018/978-1-7998-1419-1.ch010.

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Despite increasing attention to environmental issues, studies of ecodesign reveal that the market and the customer are two of the main external barriers to the effective implementation of ecodesign in industrial companies. Moreover, studies adopting this perspective mostly evidence the difficulties in interpreting customer perception as a source of customer value. Contributions exploring specific techniques that may be useful to support ecodesign strategies in a customer-based perspective are scarce. To fill this gap in the literature, this chapter revises the literature on ecodesign, adopting
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Dinçer, Hasan, and Ayşe Mengir. "Innovative Call Center Applications Focused on Financial Marketing in the Turkish Banking Sector." In Advances in Marketing, Customer Relationship Management, and E-Services. IGI Global, 2020. http://dx.doi.org/10.4018/978-1-7998-2559-3.ch007.

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As a result of globalization, call centers of banks that develop rapidly by the virtue of the technology become an important unit which brings first contact with customers. Nowadays, call centers not only give support to customers and other callers but also use the communication tools. This chapter examines innovator call center applications in banking. The main aim of call centers is to provide services with minimum cost, maximum speed, and excellent customer satisfaction. To achieve this purpose, it is necessary to incorporate the advantages of technological improvements. According to the re
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Stefanova, Marieta. "Changes in Quality and Risk Management in Logistics." In Integrating Quality and Risk Management in Logistics. IntechOpen, 2022. http://dx.doi.org/10.5772/intechopen.103670.

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For organizations providing logistics services, dynamic changes in the external environment impact process performance risk and threaten effective integration of resources, coordinated management of operations and consequently, negatively impact customer satisfaction and loyalty. These processes call for an improvement of logistics service management and an integrated management concept combining the integration of satisfaction analysis processes and the risks that can negatively impact the delivery of a satisfying logistics service. The study focuses on the integration of quality and risk man
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Slavova, Milanka, and Neva Yalman. "Behavioral Branding as a Customer-Centric Strategy." In Customer-Centric Marketing Strategies. IGI Global, 2013. http://dx.doi.org/10.4018/978-1-4666-2524-2.ch019.

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Behavioral branding is an integral part of contemporary business strategy. It aims to align external brand promise with employees’ brand building. Two-way branding strategy reinforces the brand and increases customer satisfaction because people are the ones who convey the message regardless of their hierarchical level or job description. The purpose of this chapter is to provide conceptual discussion on the major issues of behavioral branding, to summarize the existing models so far developed in various conceptual and empirical studies, and to present the two-way branding strategy construct. I
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Conference papers on the topic "External customer satisfaction"

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Martí Bigorra, Anna, and Ove Isaksson. "Integration of Customer-Product Interaction Into Quality Function Deployment." In ASME 2016 International Design Engineering Technical Conferences and Computers and Information in Engineering Conference. American Society of Mechanical Engineers, 2016. http://dx.doi.org/10.1115/detc2016-59992.

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Customer satisfaction is used by many companies as a key performance indicator and it is strategically important to be able to define design requirements that contribute to customer satisfaction when setting targets. For highly complex products such as vehicles, target setting is an evolving process based on continually changing internal and external requirements. Quality Function Deployment (QFD) is a method that provides a structured approach for incorporating customer needs into the product development process. However, in addition to product targets, product usage proficiency also contribu
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Pourgol-Mohamad, Mohammad. "Six-Sigma Challenges in Services With Human-Based Data: An Investigative Case Study for Clients’ Satisfaction in Gas Company." In ASME 2019 International Mechanical Engineering Congress and Exposition. American Society of Mechanical Engineers, 2019. http://dx.doi.org/10.1115/imece2019-10344.

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Abstract Improvement of business processes, increasing customer satisfaction, and reducing organizational costs are important issues that institutions deal with. In this context, six sigma methodology has been considered as a systematic approach to achieve these goals by many organizations. In recent years, non-industrial sectors, where human data are involved, have also applied this technique to improve their processes quality. For application of six sigma procedure for non-industrial issues, there are several challenges that are not encountered in the conventional implementation of Six Sigma
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Dhyani, Ritesh. "City Gas Distribution Challenges: Challenges Faced by CGD, IGL — A Case Study With Solutions Adopted." In ASME 2019 India Oil and Gas Pipeline Conference. American Society of Mechanical Engineers, 2019. http://dx.doi.org/10.1115/iogpc2019-4582.

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There are some issues and concerns that need urgent attention. Chief among these are delays in securing multiple clearances, lack of well-defined market potential, entry barriers, deficient pipeline connectivity and uncertainty regarding domestic gas supply. The challenges during the reward of license revolve around issues affecting project Internal Rate of Return (IRR), project investment rate of return, market exclusivity, gas allocation, gas availability issues, logistic and manpower issues. With the formation of PNGRB, the safety practices and guidelines were looked into and framed. But on
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Mamedov, Farrukh, Viktor Artemyev, and Vitaly Kargin. "Using Statistical Methods to Assess the Accuracy of Production Process Control Systems." In 2nd International Scientific-Practical Conference "Machine Building and Energy: New Concepts and Technologies". Trans Tech Publications Ltd, 2024. http://dx.doi.org/10.4028/p-udgl54.

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In today's highly competitive industrial landscape, maintaining the accuracy of production processes is paramount. This article explores the critical role of statistical methods in evaluating and enhancing the precision of production process control systems. Statistical techniques offer a data-driven approach to monitor and optimize production processes, enabling early issue detection, resource optimization, and continuous improvement. By assessing the accuracy of these control systems, organizations can not only deliver higher-quality products but also gain a competitive edge, reduce risks, a
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Castillo Canalejo, Ana Mª, Sandra Mª Sánchez Cañizares, Guzmán Antonio Muñoz-Fernández, and César Mora Márquez. "TOURISTS’ SATISFACTION WITH GASTRONOMY: PERCEPTIONS OF RESTAURATEURS IN CÓRDOBA AND OXFORD." In Tourism and hospitality industry. University of Rijeka, Faculty of Tourism and Hospitality Management, 2023. http://dx.doi.org/10.20867/thi.26.6.

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Purpose - The aim of this study is to gain an understanding of restauranteurs’ perceptions about their customers’ satisfaction with the service provided in their establishment, focusing on two European cities - one British (Oxford) and another Spanish (Córdoba). The study also examines the potential relationship between this perceived satisfaction and factors external to the quality of the restaurant service. These include the customer’s motivation for visiting the city, his/her knowledge of the restaurant and the city, and the tourism authorities’ support for the city’s gastronomy and tourism
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Reffeor, Wendy S. "Using Assistive Device Design to Implement Cornerstone Design in a Junior Level Machine Design II Course." In ASME 2014 International Design Engineering Technical Conferences and Computers and Information in Engineering Conference. American Society of Mechanical Engineers, 2014. http://dx.doi.org/10.1115/detc2014-34131.

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Assistive device design was used in a Junior level Machine Design II course to reinforce design concepts while increasing student awareness of the specialized needs of individual product users. Since these projects addressed the needs of specific users and/or a group of specific users, they were externally funded. This provided an incentive for student groups to accomplish the task assigned with a greater level of attention to detail and need to satisfy the design constraints. In all cases, student teams provided a useable, deliverable device to the customer at the end of the semester. A surve
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Alonso, MJ Estepa, D. Briegas Morera, C. Meneses Mangas, A. Tejada Merino, E. Garcia Lobato, and L. Bravo Garcia Cuevas. "GM-015 Assessing satisfaction of internal and external customers of a third level hospital pharmacy service." In 22nd EAHP Congress 22–24 March 2017 Cannes, France. British Medical Journal Publishing Group, 2017. http://dx.doi.org/10.1136/ejhpharm-2017-000640.361.

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Plácido, Luiz Sérgio, Leonardo Araújo, Suzana Sampaio, et al. "Organizational Motivations for Adopting CMMI-based Software Process Improvement: An Extended and Updated Systematic Review." In Simpósio Brasileiro de Qualidade de Software. Sociedade Brasileira de Computação - SBC, 2012. http://dx.doi.org/10.5753/sbqs.2012.15319.

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In this paper, we described an update and extension of a systematic review about organizational motivations for adopting CMMI-based Software Process Improvement (SPI). We applied the systematic review method to search, select, evaluate, and synthesize the published research related to this topic. We then compared our findings to those of another systematic review previously published. Our findings showed that the motivations to engaged on CMMI- based SPI changed from being related to software quality to focusing on complying with customers’ requirements and satisfaction, as well to conquer ext
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Ibrahim, Haneen, and Ibrahim Hamarash. "Developing IT Service Management in Higher Education Institutions: A Case Study of ITIL Implementation in Universities in the Kurdistan Region of Iraq." In The 3rd International Conference On Engineering And Innovative Technology. Salahaddin University-Erbil, 2025. https://doi.org/10.31972/iceti2024.008.

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IT Service Management (ITSM) is defined as a collection of processes, documentation, and practices required to manage Information Technology (IT) services effectively. Different frameworks based on industry best practices are available in the literature for designing and building an ITSM system, with the Information Technology Infrastructure Library (ITIL) being the most popular and widely accepted as the de facto standard. ITIL offers a systematic collection of best practices, but it does not provide a specific procedure for implementing an ITSM framework in enterprises and organizations. The
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Volcu, Gheorghe. "Study on the professional employment of higher education graduates of physical education and sport in the Republic of Moldova." In The International Scientific Congress "Sports. Olimpysm. Health". SOH 2023. 8th Edition. The State University of Physical Education and Sport, 2025. https://doi.org/10.52449/soh23.61.

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Actuality. Higher education can ensure, directly and indirectly, the progress of the entire society. In an era in which information and knowledge in general become the main factors of development, it is expected that the importance of the university will increase. The role of higher education is growing under the conditions of the economic, political and social crisis. Moreover, education and, first of all, higher education must be seen as a strategic factor for development and exit from the crisis. Education is the foundation of national economic, social, ecological, ethnic security. Accordin
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