Log in

Relevant bibliographies by topics / Feedback of the customer / Dissertations / Theses

To see the other types of publications on this topic, follow the link: Feedback of the customer.

Dissertations / Theses on the topic 'Feedback of the customer'

Author: Grafiati

Published: 5 June 2025

Last updated: 16 July 2025

Create a spot-on reference in APA, MLA, Chicago, Harvard, and other styles

Select a source type:

Consult the top 50 dissertations / theses for your research on the topic 'Feedback of the customer.'

Next to every source in the list of references, there is an 'Add to bibliography' button. Press on it, and we will generate automatically the bibliographic reference to the chosen work in the citation style you need: APA, MLA, Harvard, Chicago, Vancouver, etc.

You can also download the full text of the academic publication as pdf and read online its abstract whenever available in the metadata.

Browse dissertations / theses on a wide variety of disciplines and organise your bibliography correctly.

1

Way, Paula, and Madeleine Celander. "Online Customer Feedback." Thesis, Uppsala universitet, Företagsekonomiska institutionen, 2011. http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-156205.

Full text

APA, Harvard, Vancouver, ISO, and other styles

2

Begun, Syeda Sayeedunissa. "Techniques for analyzing customer feedback." Thesis, Wichita State University, 2011. http://hdl.handle.net/10057/3980.

Full text

Abstract:

Surveys are an effective way of collecting customer feedback. Open-ended survey questions capture important dimensions of the respondent’s experience. The purpose of this study was to compare the critical incident technique (CIT) and the concept mapping approach (CMA) with respect to their ability to identify major customer requirements and the time required to complete each analysis. A case study was performed to identify students’ requirements of in class presentation. Answers to the open ended questions were analyzed using the two techniques. Results of this case study indicated that the CI

APA, Harvard, Vancouver, ISO, and other styles

3

Dinh, Kevin Hoang. "Chatbot : The future of customer feedback." Thesis, Högskolan i Halmstad, Akademin för informationsteknologi, 2020. http://urn.kb.se/resolve?urn=urn:nbn:se:hh:diva-42990.

Full text

Abstract:

This is a study about how to convert a survey to a chatbot and distribute it to various communication channels to collect feedback to improve themselves. What would be the most convenient way to gather feedback? Our daily lives are becoming more and more dependent on digital devices every day. The rise in digital devices leads to a wider range of communication channels. Is it not a good opportunity to use these channels for several purposes. This study focuses on chatbots, survey systems, communication channels, and their ability to gather feedback from respondents and use it to increase the q

APA, Harvard, Vancouver, ISO, and other styles

4

Hensens, Wouter. "Hotel rating through guest feedback." Thesis, Nelson Mandela Metropolitan University, 2010. http://hdl.handle.net/10948/1631.

Full text

Abstract:

Hotel rating refers to the process where the comfort and services of a hotel are assessed and classified, usually in five categories, using stars as symbols. Conventional hotel rating systems are generally operated by governments or independent parties. However, with the growth of social media and customer-review sites, guest review platforms became an important source of information. The main aim of this study is to establish whether guest feedback can determine hotel ratings more accurately than conventional methods and whether a social media platform such as TripAdvisor can provide the nece

APA, Harvard, Vancouver, ISO, and other styles

5

Oja, P. (Paula). "Significance of customer feedback:an analysis of customer feedback data in a university hospital laboratory." Doctoral thesis, University of Oulu, 2010. http://urn.fi/urn:isbn:9789514262739.

Full text

Abstract:

Abstract The aim of the study was to evaluate the usefulness of customer satisfaction surveys and spontaneous customer feedback procedure in a university hospital laboratory. Questionnaires containing closed-ended statements and an open-ended question were used in the customer satisfaction surveys targeted at the clinical units of the university hospital and regional health centres. Customer feedback documents including the subject matters of the reports, the investigations carried out and the actions taken were analysed using qualitative content analysis. The highest dissatisfaction rates in

APA, Harvard, Vancouver, ISO, and other styles

6

McArdle, Meghan P. (Meghan Patricia) 1972. "Internet-based rapid customer feedback for design feature tradeoff analysis." Thesis, Massachusetts Institute of Technology, 2000. http://hdl.handle.net/1721.1/8990.

Full text

Abstract:

Thesis (S.M.)--Massachusetts Institute of Technology, Sloan School of Management; and, (S.M.)--Massachusetts Institute of Technology, Dept. of Mechanical Engineering, 2000.<br>Includes bibliographical references (p. 86-88).<br>In an increasingly competitive consumer products market, companies are striving to create organizations, processes, and tools to reduce the product development cycle time. As product development teams strive to develop products faster and more effectively, incorporating quantitative market research or customer feedback into the design process in a time and cost effective

APA, Harvard, Vancouver, ISO, and other styles

7

Lin, Cynthia M. B. A. Sloan School of Management. "Methods for analyzing and incorporating customer feedback in automotive design and manufacturing." Thesis, Massachusetts Institute of Technology, 2015. http://hdl.handle.net/1721.1/99024.

Full text

Abstract:

Thesis: M.B.A., Massachusetts Institute of Technology, Sloan School of Management, 2015. In conjunction with the Leaders for Global Operations Program at MIT.<br>Thesis: S.M., Massachusetts Institute of Technology, Department of Mechanical Engineering, 2015. In conjunction with the Leaders for Global Operations Program at MIT.<br>Cataloged from PDF version of thesis.<br>Includes bibliographical references (pages 85-88).<br>One of the key focus areas of the General Motors (GM) Company's leadership is to collect, quickly analyze, and respond to customer feedback pertaining to product quality iss

APA, Harvard, Vancouver, ISO, and other styles

8

Winkler, Sven. "After-sales-Feedback mit Kundenkonferenzen : methodische Grundlagen und praktische Anwendung /." Wiesbaden : Dt. Univ.-Verl. [u.a.], 2001. http://www.gbv.de/du/services/toc/bs/32956353x.

Full text

APA, Harvard, Vancouver, ISO, and other styles

9

Tsai, I. Hsuan. "Employees’ Responses to Positive Feedback from Customers and Managers." FIU Digital Commons, 2018. https://digitalcommons.fiu.edu/etd/3794.

Full text

Abstract:

The purpose of this research is to understand the impacts of positive feedback from customers and managers and the extrinsic rewards and intrinsic rewards on job satisfaction. Furthermore, this research will examine how employees in the hospitality industry react to positive feedback and to explore whether this positive feedback has practical applications to help increase employee satisfaction. A total of 500 questionnaires were distributed, 339 valid surveys from respondents with experience working in the hospitality industry were returned. The results indicated that positive feedback from cu

APA, Harvard, Vancouver, ISO, and other styles

10

Skogsberg, Alexander, and Marja Wedberg. "Moving from customer feedback to organizational learning : A case study of a Swedish DSO." Thesis, KTH, Skolan för industriell teknik och management (ITM), 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-264101.

Full text

Abstract:

Customer-orientation is a strategy that has been adopted by many organizations. This strategy refers to the ability to assess the customer's perception of the service quality, for instance through customer feedback. Customer feedback can be acquired through surveys or given to the frontline employees. The processes for acquiring customer feedback for customer-oriented firms are generally well-developed. However, research shows that utilizing this valuable information is not conducted in a systematic matter. In this thesis, we investigate how a Swedish DSO can transfer knowledge from customer f

APA, Harvard, Vancouver, ISO, and other styles

11

Onisimchuk, Mariya, Марія Василівна Онісімчук, Oleksandra Kabluchko, and Олександра Максимівна Каблучко. "Logistics approach to forming customer loyalty." Thesis, National Aviation University, 2021. https://er.nau.edu.ua/handle/NAU/50552.

Full text

Abstract:

1. Loialnost klyentov. Kak vystroyt systemu loialnosty k kompanyy. Available at https://livetex.ru/blog/2019/03/loyalnost-klientov/ (last accessed 21.03.2019) 2. What is Customer Loyalty: Definition and Guide. Available at https://sendpulse.com/support/glossary/customer-loyalty (last accessed 19.03.2019) 3. What is customer loyalty? Available at https://www.qualtrics.com/experience-management/customer/customer-loyalty/<br>In the modern world the problem of customer loyalty become more popular. In order to achieve the desired results, different companies resort to wrong actions, which only wo

APA, Harvard, Vancouver, ISO, and other styles

12

Caemmerer, Barbara. "The management of customer feedback in the development of service orientation in the public sector." Thesis, University of Strathclyde, 2006. http://oleg.lib.strath.ac.uk:80/R/?func=dbin-jump-full&object_id=23784.

Full text

Abstract:

This thesis explores how service orientation can be developed in public sector settings, particularly through the management of customer feedback, in order to enhance service performance. This was seen as critical as public sector organisations have been experiencing increasing pressure to ameliorate services. However, little research has been conducted to understand how public management can achieve this objective. The research involved a literature review on service orientation, customer feedback in services and public sector management. The fieldwork which was undertaken at Scottish Enterpr

APA, Harvard, Vancouver, ISO, and other styles

13

Clark, Elijah G. "Integrating Consumer Feedback Into Business Marketing Strategies." ScholarWorks, 2017. https://scholarworks.waldenu.edu/dissertations/3286.

Full text

Abstract:

Consumer feedback and reviews are critical to the success of businesses because 49% of consumers trust online reviews more than other sources. The purpose of this multicase study was to explore marketing managers' strategies for using consumer reviews to improve marketing success, brand awareness, and their clients' profitability. The conceptual framework for this study was built upon organizational theory and disruptive innovation theory. The participants were recruited through local events, social media, and e-mail. Data were collected from public online records and semistructured telephone

APA, Harvard, Vancouver, ISO, and other styles

14

Envall, Nicklas. "Is Gamification Useful for Increasing Customer Feedback? : A case study based on people’s perception of gamified elements." Thesis, Blekinge Tekniska Högskola, Institutionen för programvaruteknik, 2018. http://urn.kb.se/resolve?urn=urn:nbn:se:bth-16209.

Full text

APA, Harvard, Vancouver, ISO, and other styles

15

Otaigbe, Edmund Ehichioya. "Exploring Satisfaction and Retention Strategies for Generation Y Customers." ScholarWorks, 2018. https://scholarworks.waldenu.edu/dissertations/5242.

Full text

Abstract:

Firms in the service industry have experienced a 15-30% drop in customer satisfaction ratings and an estimated $10 billion annually due to the unpredictable tendencies of one of the most significant and fastest growing consumer segments in the marketplace, Generation Y customers. The distinctive behavior of this sizeable generational cohort may be reshaping the business landscape of the 21st century regarding how consumers will relate to service providers in the future. Using the theory of customer satisfaction management system, the purpose of this multiple case study was to explore the custo

APA, Harvard, Vancouver, ISO, and other styles

16

Matschke, Jacqueline, and Heidi Pedersen. "The Value of Feedback : Improvements based on the Voices of Customers & Dealers." Thesis, University of Kalmar, Baltic Business School, 2009. http://urn.kb.se/resolve?urn=urn:nbn:se:hik:diva-1823.

Full text

Abstract:

<p>This thesis investigates the utilization of customer and dealer feedback within organizations. Only few companies seem to fully exploit the valuable information they receive on customer and dealer opinions and preferences. The purpose of this study is to examine how firms can ensure that feedback contributes to the development of improvements in the organization in order to become more customer-centric. Theoretical approaches to a company’s relationships with customers and dealers, the importance of internal and external customer satisfaction, the creation of knowledge and the role of the o

APA, Harvard, Vancouver, ISO, and other styles

17

Sandström, Anna, and Elisabeth Kindmark. "Facilitating Value in Higher Education : A study of interaction as a tool for value creation." Thesis, Uppsala universitet, Företagsekonomiska institutionen, 2016. http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-275356.

Full text

Abstract:

In Sweden two reforms were implemented in 2011 in order to delegate control to universities and improve the quality of tertiary education. Despite the efforts, Swedish universities are experiencing a quality crisis and the majority of students are receiving less than the recommended nine hours per week of tutor led education. The quality crisis, the low levels of student-teacher interaction and the reluctance towards marketization and customer focus within higher education, all provides cause for concern on how universities create value for their students. This study aims to examine the intera

APA, Harvard, Vancouver, ISO, and other styles

18

Fabijan, Aleksander. "Developing the right features : the role and impact of customer and product data in software product development." Licentiate thesis, Malmö högskola, Fakulteten för teknik och samhälle (TS), 2016. http://urn.kb.se/resolve?urn=urn:nbn:se:mau:diva-7794.

Full text

Abstract:

Software product development companies are increasingly striving to become data-driven. The access to customer feedback and product data has been, with products increasingly becoming connected to the Internet, demonetized. Systematically collecting the feedback and efficiently using it in product development, however, are challenges that large-scale software development companies face today when being faced by large amounts of available data. In this thesis, we explore the collection, use and impact of customer feedback on software product development. We base our work on a 2-year longitudinal

APA, Harvard, Vancouver, ISO, and other styles

19

Hauch, Manuel David, and Nojan Nourbakhsh. "The Influence of Customer Feedback on Software Startups : The Identification of crucial Pivot Triggering Factors through the Application of the ESSSDM Funnel." Thesis, Internationella Handelshögskolan, Högskolan i Jönköping, IHH, Informatik, 2018. http://urn.kb.se/resolve?urn=urn:nbn:se:hj:diva-41194.

Full text

Abstract:

Most Software Startups fail to establish a working business model. One of the main reasons is that they fail to validate their hypothesis and neglect to learn from their customers. Therefore, Software Startups are supposed to continuously adjust their direction to achieve product-market fit. The purpose of this study is to explore the role of customer feedback in the context of Software Startups during the decision to pivot. Thus, the central research question of this thesis is: What role does customer feedback play when a Software Startup decides to pivot? By living up to the values of a prag

APA, Harvard, Vancouver, ISO, and other styles

20

Jäderlund, Maria. "Wed 2.0: improving customer experience with wedding service providers through investigation of the ranking mechanism and sentiment analysis of user feedback on Instagram." Thesis, Linnéuniversitetet, Institutionen för datavetenskap och medieteknik (DM), 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-85220.

Full text

Abstract:

Instagram is one of the main social platforms for business promotion. Millions of potential customers and endless visual marketing opportunities makes Instagram a perfect place to increase online sales. There are many tools and mechanisms to promote brands on Instagram such as paid advertising or using a pre-generated set of popular hashtags. In this regard, the presence and content of users’ comments becomes an important socio-psychological factor in the motivation to buy or use a product or service. The goal of this degree project is to investigate natural language processing techniques appl

APA, Harvard, Vancouver, ISO, and other styles

21

Cronemyr, Peter. "Six Sigma management. Action research with some contributions to theories and methods." Doctoral thesis, Department of Technology Management and Economics, Chalmers University of Technology, Gothenburg, Swedeb, 2007. http://urn.kb.se/resolve?urn=urn:nbn:se:liu:diva-100856.

Full text

Abstract:

Many companies around the world have implemented Six Sigma as a problem solving methodology especially useful for dealing with recurring problems in business processes. Since the 1980s when it was developed at Motorola, many companies have tried to implement Six Sigma to fit their own company’s culture and goals. This thesis presents a longitudinal case study describing the evolution of ‘Six Sigma Management’ at Siemens in Sweden. The success of the programme was to a large degree built on previous failures, confirming Juran’s old saying ‘Failure is a gold mine’. From the case study, success f

APA, Harvard, Vancouver, ISO, and other styles

22

Burešová, Michaela. "Zefektivnění kvality zpětné vazby v České spořitelně, a. s." Master's thesis, Vysoká škola ekonomická v Praze, 2009. http://www.nusl.cz/ntk/nusl-16860.

Full text

Abstract:

The purpose of this diploma thesis is the fact that Ceska sporitelna a.s. doesn't succeed in fulfilling of the standard to solve 80 % of client feedback by 24 hours. The goal of this diploma thesis named "Quality improvement in client feedback process in Ceska sporitelna, a.s." is to define problem spaces of the client feedback process which are necessary to improve. At the beginning there is an explanation of some terms which are connected with a quality. Consequently there are mentioned certain methods of continuous improvement such as PDCA, Six sigma and so on. In practical part there is de

APA, Harvard, Vancouver, ISO, and other styles

23

Fredrikson, Karin, and Elin Sweijer. "Please leave a comment : A case study of value co-creation in the Swedish telecom industry." Thesis, Uppsala universitet, Företagsekonomiska institutionen, 2013. http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-202322.

Full text

Abstract:

The customer’s role as a co-creator of value is an essential element in the service-dominant (S-D) logic, highlighting the importance for firms to develop relationships with customers through dialogue. By providing feedback customers become co-developers, and help create a competitive advantage. Moreover, the Internet offers an abundance of digital channels for dialogue. Payne et al (2008) have developed a framework for value co-creation, which in this paper is adapted to communication in digital channels, focusing on a company perspective. The purpose of this study is to investigate how compa

APA, Harvard, Vancouver, ISO, and other styles

24

Bergstrand, Fredrik, and Emily Finlaw. "Enhancing Current Feedback Processes through Social Media Monitoring : An exploratory study of Social Media and Social Media monitoring practices within an MNC looking to combine new practices with traditional customer-centric processes." Thesis, Linnéuniversitetet, Ekonomihögskolan, ELNU, 2011. http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-12119.

Full text

Abstract:

This thesis provides an understanding of Social Media monitoring as a business intelligence system and how a multinational corporation can use these processes to complement existing traditional feedback processes. The purpose of this thesis is to provide the reader with a literature review of Social Media and Social Media monitoring, and an exploratory study of Social Media monitoring practices within a multinational corporation looking to integrate these systems. The chosen research strategy is a case study with single-case embedded analysis. The case company used for this practice is Volvo C

APA, Harvard, Vancouver, ISO, and other styles

25

Andersson, Conny, and David Björk. "The road towards the flawless residence : A case study in process- and quality management." Thesis, KTH, Byggteknik och design, 2021. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-302512.

Full text

Abstract:

This study was initiated to examine whether processes of the construction company JM ABare followed and how they can be streamlined, if the targeted goals are reached, and whenand why prescribed routines are abandoned. The study was carried out through onlinequalitative interviews with supervisors at nine examined construction projects, and withofficials within the JM AB organization.The correspondence with employees emphasized the importance of communication,experience feedback, and quality- and process control. Continuous improvement is central atJM AB, and the study shows that proactive wor

APA, Harvard, Vancouver, ISO, and other styles

26

Choudhry, Waseem Uddin. "To enhance service performance by using Feedback and Compalint Management operation by involving customers : A case study of container terminal and its customers." Thesis, Karlstads universitet, Avdelningen för företagsekonomi, 2012. http://urn.kb.se/resolve?urn=urn:nbn:se:kau:diva-14628.

Full text

Abstract:

Purpose The analytical purpose of this thesis is to link theory on how customerinvolvement should strengthen customer relationships, with empirical data on howtheir involvement looks like. The empirical purpose is to explore the importance ofcustomer feedback and complaint management in overall customer involvementprocess. This is analyzed, how the involvement can be done in different situations inwhich feedback and complaint management can play a strong role.In this case a service firm PICT (Pakistan international container terminal) will bestudied with its external customers and employees as

APA, Harvard, Vancouver, ISO, and other styles

27

Hansson, Svan Angus, and Carl Mannerstråle. "Prediktion av användaromdömen om språkcafé-samtal baserat på automatisk röstanalys." Thesis, KTH, Skolan för elektroteknik och datavetenskap (EECS), 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-261639.

Full text

Abstract:

Spoken communication between humans generate information in two channels; the primary channel, linked to the syntactic-semantic part of the speech (what a person is litteraly saying); the secondary channel conveys paralinguistic information (tone, emotional state and gestures). This study examines the paralinguistic part of the speech, more specific the tone and emotional state. The study examines if there is a correlation between human speech and the opinion of a participant to a language café based conversation. The language café conversations is moderated by the social robot platform Furhat

APA, Harvard, Vancouver, ISO, and other styles

28

Bect, Pierre. "Développement d’un modèle de comportement pour la détection et le diagnostic d’événements anormaux : application à l’hélicoptère." Thesis, Grenoble, 2013. http://www.theses.fr/2013GRENT108.

Full text

Abstract:

La maintenance d’un système complexe est souvent segmentée par sous-système. Chacun de sous-systèmes faisant intervenir des compétences pointues et variées, déterminer l’état de santé globale du système s’avère être une tâche compliquée. Cependant, les systèmes complexes sont aujourd’hui surveillés avec attention ce qui permet d’enregistrer un nombre important de données hétérogènes permettant à la maintenance d’être efficace sur chaque sous-systèmes. La variété de ces données permet d’avoir une vision d’ensemble sur l’état de santé du système mais du fait de leur quantité et de leur hétérogén

APA, Harvard, Vancouver, ISO, and other styles

29

Alnefelt, Patrik, and Petra Malmgren. "Automated error reporting : Business-to-business aspects to consider for a software provider." Thesis, Linköping University, Department of Management and Engineering, 2009. http://urn.kb.se/resolve?urn=urn:nbn:se:liu:diva-52247.

Full text

Abstract:

<p>Computer errors are a constant problem for software providers. To completely avoid bugs has proven very difficult even though computer software goes through rigorous testing before released. One of the challenges for developers is recreating errors that end-users experience. User-submitted error reports can often be of help for developers to localize and fix bugs. However, the reports often vary in quality depending on the user's experience and the effort they put into writing the report. Instead of relying on manual error reports, some software providers have equipped their software with a

APA, Harvard, Vancouver, ISO, and other styles

30

Önsari, Burak. "Erfarenhetsåterföring och informationshanteringi en komplex organisation." Thesis, KTH, Hållbar produktionsutveckling (ML), 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-253801.

Full text

Abstract:

Målet med examensarbetet är att ta fram en lista på åtgärder vilka är ämnade åt att förbättra dokumenthanteringen och informationslagringen på Arcona, samt förbättra tillgängligheten av relevanta dokument och information.Åtgärderna ska ha en inbördes prioriteringsordning och vilka eventuella krav som ska ställas på förekommande system ska undersökas. Fokus ligger på erfarenhetsåterföring genom dokumentation och informationshantering.Vid genomförandet av projektet tillämpas Quality Function Deployment (kundcentrerad planering). Med utgångspunkten hos produktionsledarrollen har kundönskemål saml

APA, Harvard, Vancouver, ISO, and other styles

31

Kahia, Ahmed Chakib. "Les conséquences du transfert interorganisationnel de connaissances : le cas de la relation client-fournisseur dans l’industrie française." Thesis, Aix-Marseille, 2013. http://www.theses.fr/2013AIXM1079/document.

Full text

Abstract:

Le transfert interorganisationnel de connaissances a un intérêt central à la fois comme sujet académique et dans la pratique des affaires. Cependant, les conséquences du transfert interorganisationnel sur la firme émettrice restent méconnues. Notre recherche tente de combler cette lacune et vise deux objectifs complémentaires. En premier lieu, elle vise une meilleure compréhension des effets du transfert interorganisationnel de connaissances et de leur utilité pour la firme émettrice, et en second lieu, elle cherche à identifier les facteurs qui facilitent ou entravent ces effets.Nous avons ad

APA, Harvard, Vancouver, ISO, and other styles

32

Kadlubiec, Jakub. "Mobilní systém pro sběr zpětné vazby zákazníků." Master's thesis, Vysoké učení technické v Brně. Fakulta informačních technologií, 2013. http://www.nusl.cz/ntk/nusl-236177.

Full text

Abstract:

Práce se zabývá popisem tvorby mobilního systému pro monitoring zákaznické spokojenosti a sběr zpětné vazby od návštěvníků v restauracích s názvem Huerate. Komplexně jsou popsané všechny fáze vývoje systému. První část práce se zabývá analýzou existujících řešení a stavem na trhu. Následně jsou na základně komunikace s majiteli restaurací sestaveny požadavky na systém. Nakonec se práce věnuje samotnému návrhu systému, jeho implementaci a nasazení v restauracích. Systém Huerate běží jako webová aplikace a je dostupný na adrese http://huerate.cz.

APA, Harvard, Vancouver, ISO, and other styles

33

Mannerson, Victor, and Henri Mark. "Hur hanterar restauranger kundfeedback via sociala medier? : Kundfeedback och dess inverkan i restaurangers operativa verksamhet." Thesis, Linköpings universitet, Företagsekonomi, 2018. http://urn.kb.se/resolve?urn=urn:nbn:se:liu:diva-150425.

Full text

Abstract:

Bakgrund: Betydelsen av kundfeedback kan idag inte underskattas. För att undersöka dess inverkan krävs vetskap kring vilka dialogstrategier restauranger implementerar. Information om dess inverkan i den operativa verksamheten samt vetskap om varför restauranger väljer att hantera samt åtgärda kundfeedback. Forskningsfrågor: 1. Vilka strategier använder restauranger för att bemöta kundfeedback mottagen via sociala medier? 2. Varför hanterar samt hur åtgärdar restauranger kundfeedback mottagen via sociala medier? 3. Hur påverkas restaurangers förlängda marknadsmix av kundfeedback på sociala medi

APA, Harvard, Vancouver, ISO, and other styles

34

Klimeš, Roman. "Návrh metodiky kontroly zaměstnanců." Master's thesis, Vysoké učení technické v Brně. Fakulta podnikatelská, 2010. http://www.nusl.cz/ntk/nusl-222653.

Full text

Abstract:

My thesis will serve as a monitoring tool for the management of an educational division in company BooK s.r.o.. This monitoring will consist in setting up a new form of monitoring feedback mechanism with help of a made-to-measure web application created by me. The feedback check will reflect the customer’s satisfaction with services provided by this company as well as the evaluation of employees concerned. Creation of this new form of feedback was requested directly by the company management of BooK s.r.o. and the implementation and using itself will bring benefits the company primarily in aut

APA, Harvard, Vancouver, ISO, and other styles

35

Sparr, Jennifer. "Feedback Environment, Feedback Fairness, and the Feedback Intervention Theory." [S.l. : s.n.], 2008. http://nbn-resolving.de/urn:nbn:de:bsz:352-opus-61041.

Full text

APA, Harvard, Vancouver, ISO, and other styles

36

Cummins, Stephen Alexander. "Feedback 2.0 : an investigation into using sharable feedback tags as programming feedback." Thesis, Durham University, 2010. http://etheses.dur.ac.uk/400/.

Full text

Abstract:

Objectives: Learning and teaching computer programming is a recognised challenge in Higher Education. Since feedback is regarded as being the most important part of the learning process, it is expected that improving it could support students' learning. This thesis aims to investigate how new forms of feedback can improve student learning of programming and how feedback sharing can further enhance the students' learning experience. Methods: This thesis investigates the use of new forms of feedback for programming courses. The work explores the use of collaborative tagging often found in Web 2.

APA, Harvard, Vancouver, ISO, and other styles

37

Pettersson, Oskar, and Erik Svensson. "Haptic Feedback." Thesis, Linköping University, Linköping University, Department of Management and Engineering, 2008. http://urn.kb.se/resolve?urn=urn:nbn:se:liu:diva-16387.

Full text

Abstract:

<p>Today, the use of simulators is very common and is used in many different areas, for example research, development and education. This trend has progressed due to simulators provide a cost efficient and safe platform for a large set of applications. </p><p>The assignment was given by the Division of Industrial Ergonomics and was titled “Haptic Feedback”. The purpose of this master thesis was how to add more realism into a fixed base car simulator by stimulating the human haptic perception. </p><p>When performing tasks in a substitute environment, the achieved data can differ in validity dep

APA, Harvard, Vancouver, ISO, and other styles

38

Bokun, I. A. "Feedback dialogues." Thesis, National Girnic University, 2005. http://essuir.sumdu.edu.ua/handle/123456789/63566.

Full text

APA, Harvard, Vancouver, ISO, and other styles

39

Kapolka, Felix. "Pupils' Feedback." Thesis, Malmö universitet, Fakulteten för teknik och samhälle (TS), 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:mau:diva-20969.

Full text

Abstract:

In a contemporary world saturated with technology, where data has become a means tounderstand and optimize almost everything, the educational sector seems reluctant towards it.In order to change that, it is argued that formative assessment is a sustainable way to monitorfeedback data for the purpose to improve school environment. Used in the classroom, it shiftsthe focus from the outcome of pupils’ learning to their real needs.This study elaborates on the lack of feedback for teachers and the referring potential oftechnology usage in schools. Due to, inter alia, a co-creation workshop, novice

APA, Harvard, Vancouver, ISO, and other styles

40

Gustafsson, Tapper Michael. "Operator Feedback." Thesis, KTH, Maskinkonstruktion (Inst.), 2018. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-232505.

Full text

Abstract:

Det här är en rapport som sammanfattar ett examensarbete av studenten Michael GustafssonTapper skriven under våren 2018. Examensarbetet är en del av mastern Integreradproduktutveckling inom spåret Teknisk design på KTH, Kungliga Tekniska Högskolan iStockholm, Sverige. Dagens montörer i monteringsliner i fabriker får sin feedback från sinaverktyg men ibland missas denna information av montörerna. Det här examensarbetetresulterade i en vidareutveckling av ett tidigare projekt in kursen MF2016 Industriell design högrekurs, del 2. Resultatet var en lösning av ett par skyddsglasögon vid namn Protec

APA, Harvard, Vancouver, ISO, and other styles

41

Waples, Christopher J. "Receptivity to feedback: an investigation of the influence of feedback sign, feedback specificity, and goal orientation." Diss., Kansas State University, 2015. http://hdl.handle.net/2097/20107.

Full text

Abstract:

Doctor of Philosophy<br>Psychological Sciences<br>Patrick A. Knight<br>This study was designed to examine the combined influence of feedback sign (i.e., positive or negative), feedback specificity, and goal orientation on individuals’ receptivity to performance feedback. Performance feedback is an often-prescribed solution to performance problems for both individuals and organizations, but evidence regarding its effectiveness as a mechanism for promoting positive outcomes has been mixed. It has been argued that one reason for the inconsistency in previous research findings may be a failure t

APA, Harvard, Vancouver, ISO, and other styles

42

Tokdemir, Demirel Elif. "An Investigation Of A Complementary Feedback Model For L2 Writing: Peer And Teacher Feedback Versus Teacher Feedback." Phd thesis, METU, 2009. http://etd.lib.metu.edu.tr/upload/12610424/index.pdf.

Full text

Abstract:

This study aimed at developing a complementary peer-teacher feedback model, in which students and teachers share the responsibility of providing feedback in a systematic way and testing its effectiveness. The effectiveness of the developed feedback model on improving students&amp<br>#8217<br>writing ability was tested in the context of a multiple draft writing course which followed a process approach with 57 preparatory class students at Karadeniz Technical University, Department of English Language and Literature for a period of 15 weeks (a semester). The study was designed as an experimental

APA, Harvard, Vancouver, ISO, and other styles

43

Thomas, Alice Suganthy. "The effects of integrating kinesthetic feedback, force feedback and non-speech audio feedback in human-computer interaction." Thesis, National Library of Canada = Bibliothèque nationale du Canada, 1998. http://www.collectionscanada.ca/obj/s4/f2/dsk2/tape17/PQDD_0005/MQ32872.pdf.

Full text

APA, Harvard, Vancouver, ISO, and other styles

44

Rife, Gary Logan. "THE INFLUENCE OF FEEDBACK ORIENTATION AND FEEDBACK ENVIRONMENT ON CLINICIAN PROCESSING OF FEEDBACK FROM CLIENT OUTCOME MEASURES." University of Akron / OhioLINK, 2016. http://rave.ohiolink.edu/etdc/view?acc_num=akron1477989509706831.

Full text

APA, Harvard, Vancouver, ISO, and other styles

45

Karlsson, Betina, and Linda Jonsson. "Feedback - vägen till motivation? : Ett elevperspektiv på feedback i skolan." Thesis, Linköpings universitet, Institutionen för beteendevetenskap och lärande, 2011. http://urn.kb.se/resolve?urn=urn:nbn:se:liu:diva-68990.

Full text

Abstract:

Syftet med denna uppsats är att undersöka vad feedback har för betydelse och funktion i undervisningssituationer sett ur ett elevperspektiv. I studien undersöks också om elevers motivation i skolarbetet kan påverkas av olika former av feedback och i fall det finns några fallgropar med de samma. Här behandlar en litteraturöversikt skolans styrdokument och lärarens ansvar utifrån flera olika perspektiv, samt tidigare forskning kring hur samspelet ser ut mellan tanke, känsla, behov och motiv i relation till elevens motivation. Studien utgår från en kvalitativ ansats innehållande kvalitativa inter

APA, Harvard, Vancouver, ISO, and other styles

46

Sjölander, Elin, and Sara Jansson. "Medarbetare och chefers upplevelser av feedback : En enkätstudie om feedback." Thesis, Högskolan i Jönköping, Högskolan för lärande och kommunikation, 2018. http://urn.kb.se/resolve?urn=urn:nbn:se:hj:diva-39579.

Full text

Abstract:

Syftet med studien var att bilda kunskap om hur feedback ges och upplevs inom ramen för ett företag i lager- och distributionsbranschen. I studien undersöktes vilka skillnader det fanns mellan medarbetarnas upplevelser av feedback avseende kön, anställningstid och ålder. Vidare undersöktes vilka likheter och skillnader det fanns mellan chefernas och medarbetarnas upplevelser av feedback. Studien var kvantitativ med en deduktiv ansats. Datainsamlingsmetoden som användes var enkäter och totalt svarade 55 medarbetare och 8 chefer. Data analyserades med t-test med oberoende mätningar. I resu

APA, Harvard, Vancouver, ISO, and other styles

47

Brewer, Patricia Annette. "Feedback in training: Optimizing the effects of formative feedback timing." Scholarly Commons, 1989. https://scholarlycommons.pacific.edu/uop_etds/3363.

Full text

Abstract:

Although feedback has been widely used in training programs, there is still a lack of agreement concerning the conceptualization of feedback and the dimensions that should constitute a feedback message. In an attempt to address these issues, this study examined the bi-functional theory (Tosti, 1978) which says that feedback can function as either a discriminative stimulus or as a reinforcer. To test this theory, a training program in interviewing behaviors was administered to 12 undergraduate students at the University of the Pacific. The training consisted of one initial classroom training se

APA, Harvard, Vancouver, ISO, and other styles

48

Raja, Abbas Haider, Chokaew Koobgrabe, and Punyanuch Chutima. "Customer satisfaction toward TrueMove customer service." Thesis, Mälardalen University, School of Sustainable Development of Society and Technology, 2008. http://urn.kb.se/resolve?urn=urn:nbn:se:mdh:diva-875.

Full text

Abstract:

<p>Title: Customer Satisfaction toward TrueMove Customer Service</p><p>Problem Statement: How are TrueMove customers satisfied with the customer service provided at TrueMove shops in Bangkok?</p><p>Purpose: To evaluate “whether” and “how” TrueMove customers are satisfied or dissatisfied with the customer service provided at TrueMove shops in the Bangkok region with the help of evaluation of service quality by customers of the shop.</p><p>Theory and Methods: The research bases mainly on quantitative method; that is questionnaire method. The Service Quality Gap which aims to measure the customer

APA, Harvard, Vancouver, ISO, and other styles

49

Gedeon, Tomáš. "Cyclic feedback systems." Diss., Georgia Institute of Technology, 1994. http://hdl.handle.net/1853/29161.

Full text

APA, Harvard, Vancouver, ISO, and other styles

50

Birnbaum, David M. "Musical vibrotactile feedback." Thesis, McGill University, 2007. http://digitool.Library.McGill.CA:80/R/?func=dbin-jump-full&object_id=101876.

Full text

Abstract:

This thesis discusses the prospect of integrating vibrotactile feedback into digital musical instruments. A holistic approach is taken, considering the role of new instruments in electronic music, as well as the concept of touch in culture and experience. Research about the human biological systems that enable vibrotactile perception is reviewed, with a special focus on its relevance to music. Out of this review, an approach to vibration synthesis is developed that integrates the current understanding of human vibrotactile perception. An account of musical vibrotactile interaction design is pr

APA, Harvard, Vancouver, ISO, and other styles

We offer discounts on all premium plans for authors whose works are included in thematic literature selections. Contact us to get a unique promo code!