Relevant bibliographies by topics / Financial satisfaction

Contents

  1. Journal articles
  2. Dissertations / Theses
  3. Books
  4. Book chapters
  5. Conference papers
  6. Reports

Academic literature on the topic 'Financial satisfaction'

Author: Grafiati
Published: 4 June 2021
Last updated: 11 March 2023

Create a spot-on reference in APA, MLA, Chicago, Harvard, and other styles

Select a source type:

Consult the lists of relevant articles, books, theses, conference reports, and other scholarly sources on the topic 'Financial satisfaction.'

Next to every source in the list of references, there is an 'Add to bibliography' button. Press on it, and we will generate automatically the bibliographic reference to the chosen work in the citation style you need: APA, MLA, Harvard, Chicago, Vancouver, etc.

You can also download the full text of the academic publication as pdf and read online its abstract whenever available in the metadata.

Journal articles on the topic "Financial satisfaction"

1

Archuleta, Kristy L., Sonya L. Britt, Teresa J. Tonn, and John E. Grable. "Financial Satisfaction and Financial Stressors in Marital Satisfaction." Psychological Reports 108, no. 2 (April 2011): 563–76. http://dx.doi.org/10.2466/07.21.pr0.108.2.563-576.

Full text
Abstract:
Using a sample of 310 married respondents from one U.S. Midwestern state, a test was conducted to examine the association of financial satisfaction and financial stressors in a spouse's decision to stay married to the same person or leave the relationship. The role of demographic and socioeconomic variables, religiosity, psychological constructs, financial satisfaction, and financial stressors as factors influencing marital satisfaction was tested. Financial stressors were measured using a list of financial stressors adapted from the literature. Financial satisfaction was measured with a one-item scale. The Kansas Marital Satisfaction Scale was used as a validation tool to assess whether individuals would marry or not marry again. Religiosity and financial satisfaction were positively associated with marital satisfaction. A negative interaction between financial satisfaction and financial stressors was also noted. Findings suggest that respondents who are financially satisfied tend to be more stable in their marriages.
APA, Harvard, Vancouver, ISO, and other styles
2

Xiao, Jing Jian, and Nilton Porto. "Financial education and financial satisfaction." International Journal of Bank Marketing 35, no. 5 (July 3, 2017): 805–17. http://dx.doi.org/10.1108/ijbm-01-2016-0009.

Full text
Abstract:
Purpose The purpose of this paper is to investigate roles of financial literacy, financial behavior, and financial capability as mediating factors between financial education and financial satisfaction. Design/methodology/approach Data are from the 2012 National Financial Capability Study, a large national data set with detailed information on financial satisfaction, education, literacy, behavior, capability, and related variables. Mediation analyses are used to answer research questions. Findings Financial education may affect financial satisfaction, a subjective measure of financial well-being, through financial literacy, financial behavior, and financial capability variables. Results show that subjective financial literacy, desirable financial behavior and a financial capability index (a sum of Z-scores of objective financial literacy, subjective financial literacy, desirable financial behavior, and perceived financial capability) are strong mediators between financial education and financial satisfaction. Research limitations/implications The study has used cross sectional data that can only document associations between financial education and satisfaction and the mediators between them. Future research could use relevant longitudinal data to verify multiple benefits of financial education. Practical implications The findings have implications for financial service professionals to take advantages of multiple benefits of financial education in content acquisition, confidence in knowledge and ability, and action taking when they communicate with their clients. Social implications Policy makers on consumer financial education may use the information to advocate and promote effective education programs to improve consumer financial well-being. Originality/value This study is the first of this kind to examine the association between financial education and financial satisfaction and several financial capability variables as mediating factors.
APA, Harvard, Vancouver, ISO, and other styles
3

Vera-Toscano, Esperanza, Victoria Ateca-Amestoy, and Rafael Serrano-Del-Rosal. "Building Financial Satisfaction." Social Indicators Research 77, no. 2 (August 8, 2005): 211–43. http://dx.doi.org/10.1007/s11205-005-2614-3.

Full text
APA, Harvard, Vancouver, ISO, and other styles
4

Wijaya, Olivia Sandra, and Ary Satria Pamungkas. "Pengaruh Financial Attitude, Financial Behavior, Financial Knowledge, dan Risk Tolerance terhadap Financial Satisfaction." Jurnal Manajerial Dan Kewirausahaan 2, no. 3 (October 9, 2020): 631. http://dx.doi.org/10.24912/jmk.v2i3.9575.

Full text
Abstract:
The purpose of this study is to examine the effect of Financial Attitude, Financial Behavior, Financial Knowledge and Risk Tolerance on Financial Satisfaction. The sample in this study is all residents who already have income or income in the Jakarta area. The sample was chosen by the non-probability sampling method, amounting to 190 respondents by distributing questionnaires online. The data analysis technique used is Structural Equation Modeling (SEM) which is assisted with the assistance of the Smart-PLS program.3.3.2. The results of this study are that there is a positive influence of Financial Attitude on Financial Satisfaction, there is a positive influence of Financial Behavior on Financial Satisfaction, and there is a positive influence of Financial Knowledge on Financial Satisfaction. While the results obtained in this study indicate there is no effect of Risk Tolerance on Financial Satisfaction. Tujuan dari penelitian ini adalah untuk meneliti mengetahui pengaruh Financial Attitude, Financial Behavior, Financial Knowledge dan Risk Tolerance terhadap Financial Satisfaction. Sampel pada penelitian ini adalah seluruh penduduk yang sudah memiliki pendapatan atau penghasilan di wilayah Jakarta. Sampel dipilih dengan metode non-probability sampling yang berjumlah 190 responden dengan penyebaran kuesioner secara online. Teknis analisis data digunakan adalah Structural Equation Modeling (SEM) yang dibantu dengan bantuan program Smart-PLS.3.3.2. Hasil dari penelitian ini adalah terdapat pengaruh positif Financial Attitude terhadap Financial Satisfaction, terdapat pengaruh positif Financial Behavior terhadap Financial Satisfaction, dan terdapat pengaruh positif Financial Knowledge terhadap Financial Satisfaction. Sedangkan hasil yang didapat pada penelitian ini menunjukkan tidak terdapat pengaruh Risk Tolerance terhadap Financial Satisfaction.
APA, Harvard, Vancouver, ISO, and other styles
5

Lim, Richie Cruise, and Ary Satria Pamungkas. "Pengaruh Financial Behavior, Financial Knowledge, dan Financial Strain terhadap Financial Satisfaction." Jurnal Manajerial Dan Kewirausahaan 5, no. 1 (January 31, 2023): 38–46. http://dx.doi.org/10.24912/jmk.v5i1.22511.

Full text
Abstract:
Tujuan dari penelitian ini adalah untuk menguji pengaruh Financial Behavior, Financial Knowledge, dan Financial Strain terhadap Financial Satisfaction. Sampel dalam penelitian ini adalah seluruh penduduk kota Medan yang sudah memiliki penghasilan. Sampel dipilih dengan menggunakan metode convenience sampling berjumlah 171 responden dengan menyebarkan kuesioner secara online melalui Google Form. Teknik analisis data yang digunakan adalah Structural Equation Modeling (SEM) yang dibantu dengan bantuan program Smart-PLS.3.3.3. Hasil penelitian ini adalah Financial Behavior dan Financial Knowledge memiliki pengaruh positif terhadap Financial Satisfaction, sedangkan Financial Strain tidak memiliki pengaruh terhadap Financial Satisfaction. The purpose of this study is to examine the effect of Financial Behavior, Financial Knowledge, and Financial Strain on Financial Satisfaction. The sample in this study is all residents who already have income in Medan city. The sample was chosen using convenience sampling method amounted to 171 respondents by distributing questionnaires online through the Google form section. The data analysis technique used is Structural Equation Modeling (SEM) which is assisted with the assistance of the Smart-PLS program.3.3.3. The results of this study are that Financial Behavior and Financial Knowledge have a positive effect on Financial Satisfaction, meanwhile Financial Strain do not have effect on Financial Satisfaction.
APA, Harvard, Vancouver, ISO, and other styles
6

Xiao, Jing Jian, Cheng Chen, and Fuzhong Chen. "Consumer Financial Capability and Financial Satisfaction." Social Indicators Research 118, no. 1 (August 6, 2013): 415–32. http://dx.doi.org/10.1007/s11205-013-0414-8.

Full text
APA, Harvard, Vancouver, ISO, and other styles
7

Natawiguna, Bobby, and Ary Satria Pamungkas. "Pengaruh Financial Knowledge, Financial Attitude, dan Financial Risk Tolerance terhadap Financial Satisfaction." Jurnal Manajerial Dan Kewirausahaan 4, no. 1 (January 30, 2022): 40. http://dx.doi.org/10.24912/jmk.v4i1.17122.

Full text
Abstract:
Tujuan dari penelitian ini adalah untuk menguji pengaruh Financial Knowledge, Financial Attitude, dan Financial Risk Tolerance terhadap Financial Satisfaction. Sampel pada penelitian ini adalah pengguna fintech yang sudah memiliki pendapatan di Jakarta. Sampel dipilih dengan metode convenience sampling yang berjumlah 174 responden dengan menyebarkan kuesioner online. Teknik analisis data yang digunakan adalah structural equation modeling yang dibantu dengan bantuan program SmartPLS.3.2.2. Hasil yang didapat pada penelitian ini menunjukkan bahwa terdapat pengaruh positif Financial Knowledge dan Financial Attitude terhadap Financial Satisfaction. Sedangkan Financial Risk Tolerance tidak memiliki pengaruh terhadap Financial Satisfaciton. The purpose of this research is to analyze the influence of Financial Knowledge, Financial Attitude, and Financial Risk Tolerance toward Financial Satisfaction. The subjects of this research are fintech users who already have income in Jakarta. Sample was selected using convenience sampling method amounted to 174 respondents through spreading questionnaire online. Data processing techniques using structural equation modeling what helped by SmartPLS.3.2.2 program. The result of this study reveals that Financial Knowledge and Financial Attitude have effects toward Financial Satisfaction, meanwhile Financial Risk Tolerance do not have effects toward Financial Satisfaction.
APA, Harvard, Vancouver, ISO, and other styles
8

Wijaya, Candra, and Ary Satria Pamungkas. "Pengaruh Financial Behavior, Financial Attitude, Dan Financial Capability Terhadap Financial Satisfaction." Jurnal Manajerial Dan Kewirausahaan 3, no. 2 (April 8, 2021): 308. http://dx.doi.org/10.24912/jmk.v3i2.11874.

Full text
Abstract:
The purpose of this research is toexamine the effect of Financial Behavior, Financial Attitude and Financial Satisfaction. The samples of this study is the people of Riau who are already working. The sample was selected by convenience sampling method amounted to 165 respondent with an online questionnaire help by Google form. The data analysis technique used is structural equation modeling assisted bu the SmartPLS program. The result of this study show that there is an influence of Financial Behavior, Financial Attitude, and Financial Capability on Financial Satisfaction. Tujuan dari penelitian ini adalah untuk menguji pengaruh Financial Behavior, Financial Attitude terhadap Financial Satisfaction. Sampel penelitian ini adalah masyarakat Riau yang sudah bekerja. Sampel dipilih dengan metode convenience sampling berjumlah 165 responden dengan bantuan kuisioner online bantuan Google Form. Teknik analisis data yang digunakan adalah Structural equation modelling yang dibantu program SmartPLS. Hasil penelitian ini menunjukkan bahwa terdapat pengaruh Financial Behavior, Financial Attitude, dan Financial Capability terhadap Financial Satisfaction.
APA, Harvard, Vancouver, ISO, and other styles
9

Firli, Anisah, Shafira Khairunnisa, and Dadan Rahadian. "The Influence Of Financial Stressors, Financial Behavior, Risk Tolerance, Financial Solvency, And Financial Knowledge On Financial Satisfaction Of Working Age Population." Jurnal Manajemen Indonesia 21, no. 3 (December 23, 2021): 228. http://dx.doi.org/10.25124/jmi.v21i3.3723.

Full text
Abstract:
Financial satisfaction is the ultimate goal of individuals who work hard and manage their finance. Working-age is the time when individuals are considered able to work and earn, yet they tend to fail to meet the expected financial satisfaction due to several factors. This research aims to test the influence of financial stressors, financial behavior, risk tolerance, financial solvency, financial knowledge on financial satisfaction. This research includes all important variables (financial stressors, risk tolerance, and financial solvency) that can determine financial satisfaction. The participants in this research were 100 respondents, selected by convenience sampling, from the working-age population in Jakarta, the capital city of Indonesia, who gave the biggest contribution to the economy. The data were analyzed by using multiple linear regression analysis. The findings show that financial stressors, financial behavior, risk tolerance, financial solvency, and financial knowledge simultaneously had a significant influence on financial satisfaction. Partially, only risk tolerance and financial knowledge variables affect financial satisfaction. The findings imply that the working-age population should manage financial stressors, financial behavior, risk tolerance, financial solvency, and financial knowledge properly to improve financial satisfaction reflecting financial welfare.
APA, Harvard, Vancouver, ISO, and other styles
10

Wijaya, Olivia Sandra, and Indra Widjaja. "Pengaruh Financial Literacy dan Financial Self-efficacy terhadap Financial Satisfaction dengan Financial Management Behavior sebagai Variabel Mediasi." Jurnal Manajemen Bisnis dan Kewirausahaan 6, no. 6 (November 29, 2022): 661–66. http://dx.doi.org/10.24912/jmbk.v6i6.20695.

Full text
Abstract:
The purpose of this study was to determine the effect of financial literacy and financial self-efficacy on financial satisfaction by adding the mediating effect of financial management behavior. The population in this study are all people who already have income in the DKI Jakarta area. The number of samples in this study was 250 respondents. The test used in this study uses the SEM-PLS data analysis technique. The results of this study indicate that there is no influence of financial literacy on financial satisfaction and there is a positive influence of financial self-efficacy on financial satisfaction. Instead, it was found that financial literacy can have a positive and significant effect on financial satisfaction through the mediation of financial management behavior with the meaning of full mediation. It can be interpreted that financial management behavior has an important role so financial literacy can affect financial satisfaction. Tujuan penelitian ini untuk mengetahui pengaruh financial literacy dan financial self-efficacy terhadap financial satisfaction dengan menambahkan pengaruh mediasi financial management behavior. Populasi dalam penelitian ini adalah semua masyarakat yang telah mempunyai penghasilan di wilayah DKI Jakarta. Jumlah sampel pada penelitian ini terdapat 250 responden. Pengujian yang digunakan dalam penelitian ini menggunakan teknik analisis data SEM-PLS. Hasil penelitian ini menunjukkan tidak memiliki pengaruh financial literacy terhadap financial satisfaction dan terdapat pengaruh positif financial self-efficacy terhadap financial satisfaction. Selain itu, ditemukan hasil bahwa financial literacy dapat berpengaruh secara positif dan signifikan terhadap financial satisfaction melalui adanya mediasi financial management behavior dengan makna full mediation. Dapat diartikan bahwa financial management behavior memiliki peran penting sehingga financial literacy dapat memengaruhi financial satisfaction.
APA, Harvard, Vancouver, ISO, and other styles
More sources

Dissertations / Theses on the topic "Financial satisfaction"

1

Hysmith, Ryan Thomas. "Impact of Student-managed Investment Fund Participation on Financial Knowledge, Financial Satisfaction and Financial Behavior." Thesis, Northcentral University, 2017. http://pqdtopen.proquest.com/#viewpdf?dispub=10287703.

Full text
Abstract:

The purpose of this quantitative, nonexperimental study was to examine the effect of student-managed investment fund participation on financial knowledge, financial satisfaction, and the occurrence of best practice financial behaviors. Student-managed investment funds are experiential learning opportunities where student-led investing occurs in an academic setting. Households in the United States headed by millennials age 25-34 are exhibiting declines in retirement plan participation, financial knowledge, best practice financial behaviors and household net worth. The specific business problem addressed is the lack of financial knowledge necessary to make best practice financial behavior decisions at an early age. Participants for the study consisted of three groups of alumni who graduated between 2007 and 2016 from a selected Tennessee university: finance majors within the College of Business, College of Business students who participated in a student-managed investment fund, and all other College of Business students. An online survey was distributed to 301 College of Business graduates and 131 complete responses were received (N=131). The two methods used for statistical analysis for this study were one-away ANOVA and an analysis of two independent group means. The findings provided statistical support for the impact of student-managed investment fund participation on financial knowledge, but did not provide statistical support for the relationship between student-managed investment fund participation and financial behaviors or financial satisfaction. As such, educators and policymakers should utilize experiential learning opportunities in financial education initiatives to increase financial knowledge. Recommendations for future research include a longitudinal study of student-managed investment fund participant financial knowledge, satisfaction, and behaviors.

APA, Harvard, Vancouver, ISO, and other styles
2

Sundin, Klas, and Fredrik Nordin. "Customer satisfaction in the Swedish financial sector." Thesis, Umeå universitet, Företagsekonomi, 2013. http://urn.kb.se/resolve?urn=urn:nbn:se:umu:diva-82001.

Full text
Abstract:
Customer satisfaction has become an increasingly important factor over the years and companies are starting to realize how important it is to satisfy their customers. This study aims to investigate which the most influential factors behind customer satisfaction are. This led to the creation of the following research question:  Which are the most influential factors that affect customer satisfaction in Swedish banks?  The research question was answered by the statistical testing of nine hypothesizes. The statistical analysis was done using multiple regression analysis as well as an independent t- test. The data for the analysis was collected through the distribution of 175 surveys, which were handed out to students at Umeå University in Sweden.  The result of the data analysis showed that 59.7 % of the variance in customer satisfaction was explained by four variables. These variables were: appearance, competence, trust and word of mouth. These four variables were found to significantly affect customer satisfaction. The study also showed that there were no differences between genders regarding customer satisfaction.  This study contributes to the area of research by identifying the variables that are the most influential on customer satisfaction in Swedish banking. The methodology and the results of this study could also be of help to other researchers who wants replicate the study in order to identify the factors behind customer satisfaction in their own respective countries.
APA, Harvard, Vancouver, ISO, and other styles
3

Dale, Anita Kaye. "The association of culture with financial satisfaction." Diss., Kansas State University, 2014. http://hdl.handle.net/2097/18805.

Full text
Abstract:
Doctor of Philosophy
Department of Family Studies and Human Services
Kristy Archuleta
This dissertation explores the association of culture with financial satisfaction. Social identity theory, a successor of symbolic interaction framework (Mead, 1930) serves as the theoretical framework for this study, conceptualizing the impact of culture on identity formation through the values, norms, and beliefs of cultures adopted by individuals. Social identity theory also provides an understanding of the power and influence of reference groups supplied by culture through the context provided for the internal determination of satisfaction. The cultures examined (e.g., geography, socioeconomic status, religiosity), each had associations with life domains which influence satisfaction according to well-being research. The associations of cultures with financial satisfaction is a largely unexplored area of research, perhaps due to the difficulty in defining and measuring culture, as well as the challenges associated with influencing financial satisfaction. Data for this study was obtained from the 2012 General Social Survey, conducted by the National Opinion Research Center. This study found the geographic characteristics of home ownership and living in a single family home were associated with financial satisfaction and individuals living in the same state as they did when age 16 had more points of association with financial satisfaction than those not living in the same state. Further, of the SES measures in the study, income was found to be consistently associated with financial satisfaction. Religiosity, including religiosity by religious text (e.g., Bible, Torah, Quran) and prayer were not found to be associated with financial satisfaction. However, frequency of attendance at religious services had a statistically significant association with financial satisfaction and was found to be a moderator of the financial satisfaction of those living in the Eastern and Western U.S. Regions. Understanding the association of culture with financial satisfaction may provide planners with insights into factors which contribute to a client’s values, beliefs and attitudes about their finances. An awareness of the power of cultural values, beliefs and values to influence satisfaction may make a positive contribution to the quality of conversation between planners and clients as they work toward establishing authentic goals and objectives for the client and develop plans to achieve those goals.
APA, Harvard, Vancouver, ISO, and other styles
4

Dean, Lukas R. "Materialism, Perceived Financial Problems, and Marital Satisfaction." BYU ScholarsArchive, 2005. https://scholarsarchive.byu.edu/etd/464.

Full text
Abstract:
While there has been a relatively large number of studies conducted to investigate associations between financial problems and marital outcomes, little research has been done to examine possible relationships between materialistic attitudes, perceived financial problems, and marital outcomes. This study has been designed to examine a conceptual model linking materialism, perceived financial problems, and relationship satisfaction among married couples. Data obtained from 600 married heterosexual couples who took the RELATE test fit the model well. Findings indicate that wives' materialism is negatively related to husbands' marital satisfaction. Husbands' and wives' materialism is positively related with increased perception of financial problems which is in turn negatively associated with marital satisfaction. As expected, income was positively related to marital satisfaction, however, income had no relation to perception of financial problems. Materialism had a stronger impact on perception of financial problems than income. Distinct gender findings indicate that although husbands' variables had no significant relation with wives' outcomes, wives' variables were significantly related to husbands' outcomes. Specifically, wives' materialism is positively related with husbands' increased perception of financial problems, and wives' perceived financial problems is negatively associated with husbands' marital satisfaction. These findings support the notion that materialism is indirectly related to marital satisfaction, and in some ways directly related to marital satisfaction.
APA, Harvard, Vancouver, ISO, and other styles
5

Tharp, Derek T. "Three essays on personality characteristics and financial satisfaction." Diss., Kansas State University, 2017. http://hdl.handle.net/2097/38235.

Full text
Abstract:
Doctor of Philosophy
Department of Human Ecology-Personal Financial Planning
Martin Seay
Little is known about the relationships between personality characteristics and financial satisfaction. This dissertation examines three questions. First, what are the relationships between personality characteristics and financial satisfaction at the American state level? Second, what are the relationships between personality characteristics and financial satisfaction at the individual level? Third, what are the relationships between personality characteristics and financial satisfaction among financially strained households? Essay one utilizes data aggregated at the state level from two nationally representative datasets in order to examine the relationships between Big Five personality traits (openness to experience, conscientiousness, extraversion, agreeableness, and neuroticism) and financial satisfaction at the American state level. Results from bivariate analyses and a two-block hierarchical regression model indicate that conscientiousness is negatively associated with financial satisfaction and extraversion is positively associated with financial satisfaction at the American state level. Essay two utilizes data from the 2012 wave of the Health and Retirement Study (HRS) to examine relationships between personality characteristics (Big Five personality traits and positive/negative affect) and financial satisfaction at the individual level. Results from a three-block ordinal logistic regression model indicate that personality characteristics are important predictors of financial satisfaction. Extraversion is positively associated with financial satisfaction while neuroticism and agreeableness are negatively associated with financial satisfaction when Big Five personality traits were the only personality characteristics incorporated into the model. However, when positive affect and negative affect were added to the model, only agreeableness remained negatively associated with financial satisfaction, while both positive and negative affect were positively and negatively associated with financial satisfaction, respectively. Essay three utilizes data from the 2012 wave of the HRS to examine relationships between personality characteristics (Big Five personality traits and positive/negative affect) and financial satisfaction among individuals in households exhibiting both objective and subjective indicators of financial strain. Results from a series of ordinal logistic regressions indicate that individual level associations between personality characteristics and financial satisfaction remained largely the same among households exhibiting financial strain, though evidence suggests that interventions aimed at influencing positive affect may be an effective means to enhancing well-being among financially strained populations. Overall, personality characteristics were found to be important predictors of financial satisfaction which have been largely overlooked in prior models of financial satisfaction. Going forward, a better understanding of the relationships between personality characteristics and subjective measures of economic well-being will be needed in order to determine how consumer well-being can be most effectively promoted.
APA, Harvard, Vancouver, ISO, and other styles
6

Kerkmann, Barbara C. "Financial Management and Financial Problems As They Relate to Marital Satisfaction in Early Marriage." DigitalCommons@USU, 1998. https://digitalcommons.usu.edu/etd/2601.

Full text
Abstract:
The financial management habits and perceptions of young married couples were examined, as well as their financial problems and perceptions of their problems' magnitude in an attempt to assess the relationship of these financial factors to marital satisfaction. A survey was delivered to 604 residents of family student housing at Utah State University. The spouse who predominantly handled family finances was asked to complete the survey. By using an incentive for completing the survey, a response of 51.32% was obtained. It was hypothesized that both financial management practices and problems would be related to a couple's reported satisfaction with their marriage. It was further hypothesized that there would be a difference in how husbands and wives would report the relationship between financial management, financial problems, and marital satisfaction. As hypothesized, financial management behaviors as well as perceptions of how well finances were managed were found to be significantly correlated with the respondents' marital satisfaction. Likewise, financial problems and perceived magnitude of financial problems were found to be significantly related to marital satisfaction. According to a regression analysis, perceptions may be more predictive of marital satisfaction than actual financial management practices. Contrary to the hypothesis, there were no consistent, clear differences between husbands and wives in the effect of financial variables on marital satisfaction for this sample. In general, these findings support the widely accepted, but rarely studied, assumption that finances can affect a marital or committed couple relationship. These effects involve actual behaviors as well a s perceptions of behaviors.
APA, Harvard, Vancouver, ISO, and other styles
7

Dotson, Jeffrey P. "Measuring the Effects of Satisfaction: Linking Customers, Employees, and Firm Financial Performance." Columbus, Ohio : Ohio State University, 2009. http://rave.ohiolink.edu/etdc/view?acc%5Fnum=osu1242745594.

Full text
APA, Harvard, Vancouver, ISO, and other styles
8

Morris, Shana R. "Completion of a Personal Financial Management Course in Relation to Financial Satisfaction, Confidence and Practices." DigitalCommons@USU, 1989. https://digitalcommons.usu.edu/etd/2500.

Full text
Abstract:
This study was conducted to examine the relationship between completion of a personal financial management course and financial satisfaction, confidence, and practices. The relationship between the use of recommended financial management practices and financial satisfaction and confidence was also examined. Data for this study were collected through a questionnaire mailed to a sample of Utah State University graduates who had taken a personal financial management course at the university and those who had not. The survey investigated financial satisfaction, confidence in financial management skills, and use of recommended financial management techniques. Mean financial satisfaction scores were computed by averaging responses to the multi-question six-point Likert scale. Confidence was measured by computing the mean score on a single-question six-point Likert scale. The measurement of use of recommended financial management practices was computed by summing the points assigned for use of recommended practices and the extent to which each was implemented. The recommended financial management practices scores were then divided into three groups: poor, average, and good. One-way analysis of variance and the Scheffe multiple range test were used to determine if differences existed in the mean scores on financial satisfaction, confidence , and practices between respondents who had completed a college level personal financial management course and those who had not. These tests revealed that there is no significant difference in financial satisfaction, confidence, and practices between subjects who had completed a financial management course and those who had not. There was a significant difference between the groups in the mean number of recommended financial practices used and financial satisfaction and confidence, although mean scores were only separated by one point.
APA, Harvard, Vancouver, ISO, and other styles
9

Matthews, Gregory A. "Gender, Sexuality, and Status Foundations of Inequality: Effects of Earnings, Financial Satisfaction, and Perceived Financial Status." The Ohio State University, 2013. http://rave.ohiolink.edu/etdc/view?acc_num=osu1357156865.

Full text
APA, Harvard, Vancouver, ISO, and other styles
10

Dippenaar, Hendrik. "Factors influencing customer retention in the financial planning industry." Thesis, Nelson Mandela Metropolitan University, 2013. http://hdl.handle.net/10948/d1020809.

Full text
Abstract:
As financial planners operate in a competitive business environment, it is important to identify how financial planners can apply relevant industry aspects to positively influence their customer satisfaction and customer retention levels. Although models of customer satisfaction and subsequently customer retention have been well researched for consumer products and services, there has been limited research in regards to financial planning. Previous research in the financial planning industry focussed on specific elements of financial planner-client relationships, for example trust, integrity and ethics. This research study reviews existing literature on customer satisfaction and customer retention, as relevant to the financial planning industry. Thus the primary objective of this study is to investigate the extent to which the four predetermined independent variables; namely, two-way communication, ethical responsibility, clients’ financial knowledge and commission fees can possibly influence the intervening variable customer satisfaction and ultimately the dependent variable customer retention in the financial planning industry. An empirical investigation was undertaken to establish whether the independent variables; namely, two-way communication, ethical responsibility, clients’ financial knowledge and commission fees can possibly influence customer satisfaction and ultimately customer retention in the financial planning industry. A positivistic research paradigm was followed for this study. Quantitative data was gathered by distributing questionnaires to a sample of financial planning clients. The sample size consisted of 250 financial planning clients in the Nelson Mandela Metropolitan area. A response rate of 76.40 percent was achieved. The usable questionnaires were statistically analysed using the computer programmes Microsoft Excel and Statistica Version 10. The validity of the study was confirmed by utilising EFA. Cronbach’s alpha coefficients were calculated to confirm the reliability and the internal consistency of the measurement instrument of this study. Data was analysed in four phases. Descriptive statistics were calculated for this study. The validity of the measuring instrument was tested by performing EFA to consider construct validity. Thereafter the internal reliability of the data was assessed using Cronbach’s alpha coefficients. Pearson’s product moment correlation coefficients and multiple regression calculations were calculated and discussed. Through multiple regression calculations, the factors that emerged were used to analyse the relationships predicted by the five hypotheses. Finally t-tests and analysis of variance (ANOVA) tests were conducted and discussed. The empirical investigation revealed that significant relationships exist between the independent variables two-way communication, ethical responsibility, commission fees and the intervening variable customer satisfaction as well as the dependent variable customer retention. The empirical investigation revealed that if a financial planner communicates financial information accurately and understandably to clients while acting in an ethical manner, clients are likely to be satisfied with the products/services of the financial planner and be retained by the financial planner. This study established and confirmed the significant positive relationship that exists between customer satisfaction and customer retention in the financial planning industry. Recommendations have been provided based on the main empirical findings. All financial planners in South Africa, including all the regulatory bodies, will benefit from the empirical findings as well as the recommendations of this study on how to improve customer satisfaction and customer retention which will ultimately increase service delivery of financial planners in the financial planning industry.
APA, Harvard, Vancouver, ISO, and other styles
More sources

Books on the topic "Financial satisfaction"

1

E, Cutler Neal, Gregg Davis W, and Lawton M. Powell 1923-, eds. Aging, money, and life satisfaction: Aspects of financial gerontology. New York: Springer Pub. Co., 1992.

Find full text
APA, Harvard, Vancouver, ISO, and other styles
2

Chaney, Bradford William. Postsecondary education institutions' satisfaction with student financial assistance programs. [Washington, D.C: U.S. Dept. of Education, Office of Postsecondary Education, 1996.

Find full text
APA, Harvard, Vancouver, ISO, and other styles
3

H, Hessick Michael, ed. Achieving quality in financial service organizations: How to identify and satisfy customer expectations. New York: Quorum Books, 1988.

Find full text
APA, Harvard, Vancouver, ISO, and other styles
4

Praag, Bernard M. S. van. The connexion between old and new approaches to financial satisfaction. Bonn, Germany: IZA, 2004.

Find full text
APA, Harvard, Vancouver, ISO, and other styles
5

COI Communications (Agency : Great Britain). Customer satisfaction with higher education financial support arrangements: Wave 3. [Annesley]: DfES, 2005.

Find full text
APA, Harvard, Vancouver, ISO, and other styles
6

1935-, Lyon Jim, and Harris, Jim (James R. M.), eds. Financial post 100 best companies to work for in Canada. Toronto: HarperCollins, 1991.

Find full text
APA, Harvard, Vancouver, ISO, and other styles
7

Chernatony, L. De. Developing a brand performance measure for financial services brands. Birmingham: Birmingham Business School, 2002.

Find full text
APA, Harvard, Vancouver, ISO, and other styles
8

Jim, Lyon, Harris Jim, and Innes Eva, eds. The Financial post 100 best companies to work for in Canada. 2nd ed. Toronto: Harper Collins, 1990.

Find full text
APA, Harvard, Vancouver, ISO, and other styles
9

McLoughlin, Damien P. J. The development of brand loyalty among financial services customers. Dublin: University College Dublin, 1993.

Find full text
APA, Harvard, Vancouver, ISO, and other styles
10

United States. Dept. of Housing and Urban Development. Office of Policy Development and Research and United States. Dept. of Housing and Urban Development. Office of Resident Initiatives, eds. A Guide to financial management for resident management corporations. Washington, D.C: U.S. Dept. of Housing and Urban Development, Office of Policy Development and Research, 1991.

Find full text
APA, Harvard, Vancouver, ISO, and other styles
More sources

Book chapters on the topic "Financial satisfaction"

1

Ennew, Christine, Nigel Waite, and Róisín Waite. "Satisfaction, value, trust and fairness in customer relationships." In Financial Services Marketing, 502–37. 3 Edition. | New York : Routledge, [2018] | Revised edition of Financial services marketing, 2013.: Routledge, 2017. http://dx.doi.org/10.4324/9781315543765-17.

Full text
APA, Harvard, Vancouver, ISO, and other styles
2

Geçit, Barış Batuhan, and Özgür Kıyak. "The Positive Influences of Financial Omni-Channel Marketing Approach on Customer Satisfaction." In Financial Strategies in Competitive Markets, 223–36. Cham: Springer International Publishing, 2021. http://dx.doi.org/10.1007/978-3-030-68612-3_16.

Full text
APA, Harvard, Vancouver, ISO, and other styles
3

Samad, Nur Syafiqah A., Syahirah Wahida Mohamad, Siti Fariha Muhamad, Nur Fatihah Shaari, and Robaisya Rahmat. "Customer Satisfaction of Pos Laju Malaysia Service During Pandemic Covid-19." In Financial Technology (FinTech), Entrepreneurship, and Business Development, 427–38. Cham: Springer International Publishing, 2022. http://dx.doi.org/10.1007/978-3-031-08087-6_30.

Full text
APA, Harvard, Vancouver, ISO, and other styles
4

Petrakis, Panagiotis E., Kyriaki I. Kafka, Pantelis C. Kostis, and Dionysis G. Valsamis. "Happiness, Life Satisfaction, Health and Political Self-Determination." In Greek Culture After the Financial Crisis and the Covid-19 Crisis, 69–88. Cham: Springer International Publishing, 2021. http://dx.doi.org/10.1007/978-3-030-81018-4_5.

Full text
APA, Harvard, Vancouver, ISO, and other styles
5

Branin, Joan Julia. "Role of Technology-Enabled Tools for Measuring Financial Resources and Improving Quality of Life." In Quantifying Quality of Life, 429–48. Cham: Springer International Publishing, 2022. http://dx.doi.org/10.1007/978-3-030-94212-0_17.

Full text
Abstract:
AbstractAn individual’s financial resources are directly related to their ability to meet current and future needs. Higher levels of financial assets and lower debt have been found to be positively associated with financial satisfaction. On the other hand, inadequate financial resources can lead to financial strain and financial distress. According to the WHOQOL theoretical model, financial resources refer to a person’s view of how his/her financial resources, the extent to which these resources meet the needs for a healthy and comfortable lifestyle, and what the person can afford or cannot afford which might affect quality of life. Few studies have addressed the impact of financial resources and financial burden on quality of life and the role of QoL technology-enabled tools for measuring and managing financial resource and improving quality of life. This chapter reviews the literature about (1) the effects of financial resources and financial burden on treatment outcomes and overall quality of life; (2) the state-of-art tools for measuring financial resources by individuals and financial and health professionals; (3) the evaluation of Web-based interventions for enhancing financial resource management; and (4) the behavioral and technology-related factors for successful adoption of QoL technology-enabled methods and financial resource management tools for improving individual life satisfaction and financial well-being.
APA, Harvard, Vancouver, ISO, and other styles
6

Anderson, Ronald D., Donald H. Granbois, and Dennis L. Rosen. "The Effect of Consumership on Financial Satisfaction: Are “Good” Consumers More Satisfied?" In Proceedings of the 1994 Academy of Marketing Science (AMS) Annual Conference, 427–31. Cham: Springer International Publishing, 2014. http://dx.doi.org/10.1007/978-3-319-13162-7_114.

Full text
APA, Harvard, Vancouver, ISO, and other styles
7

Kraus, Blahoslav. "Socioeconomic Situation and Satisfaction in the Family Life." In Contemporary Family Lifestyles in Central and Western Europe, 49–63. Cham: Springer International Publishing, 2020. http://dx.doi.org/10.1007/978-3-030-48299-2_3.

Full text
Abstract:
AbstractIn this chapter, the attention is paid to two fields which are linked with family lifestyle. The first one concerns socioeconomic situations in a family and shows that the economic side of family functioning is actually very essential these days. The importance of family economic situation is affirmed also in the results of our international survey. We asked what was the main family income, experience with unemployment and whether our respondents had possibility to save some money. Furthermore, we were interested in expenditure items and in evaluation of an overall standard of living by respondents. The Germans and then Czechs evaluated it as the best, the worst was found in families in Latvia. The second part monitors life satisfaction as a subjective feeling of well-being and is understood as a part of quality of life. To the question “How do you imagine a satisfied family?”, the most frequent response was—harmonic coexistence without conflicts, well-being, good health of all family members and material security. For the question “What do you lack to your satisfaction?” respondents stated—financial security and lack of free time for the family. However, there were specific differences among individual surveyed countries.
APA, Harvard, Vancouver, ISO, and other styles
8

Achilles, Boukis, Gounaris Spiros, and Kostopoulos Giannis. "A Multilevel Investigation of the Effect of Employee’s Satisfaction on Customer Outcomes in a Financial Services Context." In The Customer is NOT Always Right? Marketing Orientationsin a Dynamic Business World, 227–36. Cham: Springer International Publishing, 2017. http://dx.doi.org/10.1007/978-3-319-50008-9_63.

Full text
APA, Harvard, Vancouver, ISO, and other styles
9

Butlewski, Marcin, Agnieszka Misztal, and Ruxandra Ciulu. "Non-financial Factors of Job Satisfaction in the Development of a Safety Culture Based on Examples from Poland and Romania." In Lecture Notes in Computer Science, 577–87. Cham: Springer International Publishing, 2014. http://dx.doi.org/10.1007/978-3-319-07725-3_57.

Full text
APA, Harvard, Vancouver, ISO, and other styles
10

Younis, Dhoha, Divya Midhunchakkaravarthy, Ali Ameen, Balaganesh Duraisamy, and Midhunchakkaravarthy Janarthanan. "The Role of Innovativeness in Mediating the Relationship Between Overall Quality and User Satisfaction Among the Financial Information Systems in Yemen." In Intelligent Computing and Innovation on Data Science, 213–20. Singapore: Springer Singapore, 2021. http://dx.doi.org/10.1007/978-981-16-3153-5_24.

Full text
APA, Harvard, Vancouver, ISO, and other styles

Conference papers on the topic "Financial satisfaction"

1

Zainul Arifin, Agus. "Influence of financial attitude, financial behavior, financial capability on financial satisfaction." In 15th International Symposium on Management (INSYMA 2018). Paris, France: Atlantis Press, 2018. http://dx.doi.org/10.2991/insyma-18.2018.25.

Full text
APA, Harvard, Vancouver, ISO, and other styles
2

"Financial Satisfaction and Life Satisfaction: A Turkish Sample." In 6th International Conference on Trends in Social Sciences and Humanities. Emirates Research Publishing, 2016. http://dx.doi.org/10.17758/erpub.ea1216202.

Full text
APA, Harvard, Vancouver, ISO, and other styles
3

Hasibuan, Beby Kendida, Yeti Meliany Lubis, and Walad Altsani HR. "Financial Literacy and Financial Behavior as a Measure of Financial Satisfaction." In 1st Economics and Business International Conference 2017 (EBIC 2017). Paris, France: Atlantis Press, 2018. http://dx.doi.org/10.2991/ebic-17.2018.79.

Full text
APA, Harvard, Vancouver, ISO, and other styles
4

Winarta, Stella, and Ary Satria Pamungkas. "The Role of Financial Behavior, Financial Attitude, Financial Strain, and Risk Tolerance in Explaining Financial Satisfaction." In Ninth International Conference on Entrepreneurship and Business Management (ICEBM 2020). Paris, France: Atlantis Press, 2021. http://dx.doi.org/10.2991/aebmr.k.210507.077.

Full text
APA, Harvard, Vancouver, ISO, and other styles
5

Parmitasari, R., L. Bulutoding, and Z. Alwi. "Financial Satisfaction of Islamic Investing: The Role of Religiosity and Financial Knowledge." In Proceedings of the 19th Annual International Conference on Islamic Studies, AICIS 2019, 1-4 October 2019, Jakarta, Indonesia. EAI, 2020. http://dx.doi.org/10.4108/eai.1-10-2019.2291738.

Full text
APA, Harvard, Vancouver, ISO, and other styles
6

Wu, Feng, Nusanee Meekaewkunchorn, Honghua Cao, and Chaiyawit Muangmee. "Impact of Intelligent Financial Applications on customer satisfaction." In ICEMC 2022: 2022 8th International Conference on E-business and Mobile Commerce. New York, NY, USA: ACM, 2022. http://dx.doi.org/10.1145/3543106.3543114.

Full text
APA, Harvard, Vancouver, ISO, and other styles
7

Nugraha, Dany Fajar, Indra Mulia Pratama, and Memen Kustiawan. "Financial Satisfaction Increase: Effect of Income and Financial Literacy Factors (Study of MSMEs)." In Proceedings of the 3rd International Conference on Research of Educational Administration and Management (ICREAM 2019). Paris, France: Atlantis Press, 2020. http://dx.doi.org/10.2991/assehr.k.200130.193.

Full text
APA, Harvard, Vancouver, ISO, and other styles
8

Natsir, Khairina, and Agus Zainul Arifin. "Analyzing the Factors Influencing Lecturers’ Financial Satisfaction in Indonesia." In Tenth International Conference on Entrepreneurship and Business Management 2021 (ICEBM 2021). Paris, France: Atlantis Press, 2022. http://dx.doi.org/10.2991/aebmr.k.220501.056.

Full text
APA, Harvard, Vancouver, ISO, and other styles
9

Riaz, Samina. "In the Corporate Governance framework-shareholders' level of satisfaction in Pakistan." In 2010 International Conference on Financial Theory and Engineering (ICFTE). IEEE, 2010. http://dx.doi.org/10.1109/icfte.2010.5499403.

Full text
APA, Harvard, Vancouver, ISO, and other styles
10

Patricia, Vivian, and Kartika Nuringsih. "The Role of Financial Behavior in Shaping the Sustainability of Financial Satisfaction Among Millennials in Jakarta." In Tenth International Conference on Entrepreneurship and Business Management 2021 (ICEBM 2021). Paris, France: Atlantis Press, 2022. http://dx.doi.org/10.2991/aebmr.k.220501.062.

Full text
APA, Harvard, Vancouver, ISO, and other styles

Reports on the topic "Financial satisfaction"

1

Maier, William. A descriptive study of demographic financial factors and the perceived financial life satisfaction of retired Oregon public school administrators. Portland State University Library, January 2000. http://dx.doi.org/10.15760/etd.783.

Full text
APA, Harvard, Vancouver, ISO, and other styles
2

Riederer, Bernhard, Nina-Sophie Fritsch, and Lena Seewann. Singles in the city: happily ever after? Verlag der Österreichischen Akademie der Wissenschaften, June 2021. http://dx.doi.org/10.1553/populationyearbook2021.res3.2.

Full text
Abstract:
More people than ever are living in cities, and in these cities, more and more people are living alone. Using the example of Vienna, this paper investigates the subjective well-being of single households in the city. Previous research has identified positive and negative aspects of living alone (e.g., increased freedom vs. missing social embeddedness). We compare single households with other household types using data from the Viennese Quality of Life Survey (1995–2018). In our analysis, we consider overall life satisfaction as well as selected dimensions of subjective wellbeing (i.e., housing, financial situation, main activity, family, social contacts, leisure time). Our findings show that the subjective well-being of single households in Vienna is high and quite stable over time. While single households are found to have lower life satisfaction than two-adult households, this result is mainly explained by singles reporting lower satisfaction with family life. Compared to households with children, singles are more satisfied with their financial situation, leisure time and housing, which helps to offset the negative consequences of missing family ties (in particular with regard to single parents).
APA, Harvard, Vancouver, ISO, and other styles
3

Glass, Ronald J., Nancy Gustke, and Nancy Gustke. Visitor Expectations, Satisfactions, and Views Toward Financial Support for Selected New Hampshire Historic Sites. Broomall, PA: U.S. Department of Agriculture, Forest Service, Northeastern Forest Experimental Station, 1987. http://dx.doi.org/10.2737/ne-rn-334.

Full text
APA, Harvard, Vancouver, ISO, and other styles
4

Glass, Ronald J., Nancy Gustke, and Nancy Gustke. Visitor Expectations, Satisfactions, and Views Toward Financial Support for Selected New Hampshire Historic Sites. Broomall, PA: U.S. Department of Agriculture, Forest Service, Northeastern Forest Experimental Station, 1987. http://dx.doi.org/10.2737/ne-rn-334.

Full text
APA, Harvard, Vancouver, ISO, and other styles
5

Kaatrakoski, Heli. Learning in and for work in correctional services in Norway. University of Stavanger, November 2022. http://dx.doi.org/10.31265/usps.251.

Full text
Abstract:
The study explored the views of prison officer students and their supervisors regarding (1) prison officer education, (2) prison officers’ continuing professional development, (3) prison officers’ training needs and opportunities, and 4) the future of prison work. A total of ten interviews were conducted in a prison in Norway in October 2021. The prison officer students who were interviewed expressed satisfaction with their education. Communication was highlighted as the most relevant learning topic. Regarding the continuing professional development of prison officers, learning about communication and mental health issues were expressed as areas of particular significance. Learning about services for female prisoners was also brought up. The issues that impede prison officers’ participation in training were the limited time to arrange training and the lack of financial resources. The importance of collaborating and learning together with mental health professionals was expressed, but borrowing learning resources from the neighbouring disciplines was considered to be problematic because of the specific character of prison work. The future of prison work was discussed from different viewpoints. The numbers of aggressive prisoners, old prisoners and those with mental health issues were expected to increase. The need to continue the development of prisons and concerns over the future role of prison officer were also expressed. The report provided five suggestions for future research concerning correctional services.
APA, Harvard, Vancouver, ISO, and other styles
6

Wiersch, AnnMarie, Barbara J. Lipman, Kim Wilson, and Lucas J. Misera. Clicking for Credit: Experiences of Online Lender Applicants from the Small Business Credit Survey. Federal Reserve Bank of Cleveland, August 2022. http://dx.doi.org/10.26509/frbc-cd-20220816.

Full text
Abstract:
This report presents findings on the experiences of small businesses seeking credit from online lenders, based on data from the 2021 Small Business Credit Survey (SBCS). According to findings, firms that apply to online lenders are more likely to be newer and have fewer employees, lower revenues, and weaker credit scores. In addition, Black- and Hispanic-owned firms are more likely than white- and Asian-owned firms to report that they applied to an online lender. Furthermore, contrary to prior SBCS findings, online-lender applicants were less likely than bank applicants to be approved for the full amount of financing they sought. Generally, online-lender applicants reported lower overall satisfaction with their lenders than did bank applicants. Overall, approved applicants cited fewer challenges with their lender experiences than did applicants that were denied. The only exception was at online lenders, where approved applicants were more likely than denied applicants to cite challenges with high interest rates and unfavorable repayment terms.
APA, Harvard, Vancouver, ISO, and other styles
7

McKenna, Patrick, and Mark Evans. Emergency Relief and complex service delivery: Towards better outcomes. Queensland University of Technology, June 2021. http://dx.doi.org/10.5204/rep.eprints.211133.

Full text
Abstract:
Emergency Relief (ER) is a Department of Social Services (DSS) funded program, delivered by 197 community organisations (ER Providers) across Australia, to assist people facing a financial crisis with financial/material aid and referrals to other support programs. ER has been playing this important role in Australian communities since 1979. Without ER, more people living in Australia who experience a financial crisis might face further harm such as crippling debt or homelessness. The Emergency Relief National Coordination Group (NCG) was established in April 2020 at the start of the COVID-19 pandemic to advise the Minister for Families and Social Services on the implementation of ER. To inform its advice to the Minister, the NCG partnered with the Institute for Governance at the University of Canberra to conduct research to understand the issues and challenges faced by ER Providers and Service Users in local contexts across Australia. The research involved a desktop review of the existing literature on ER service provision, a large survey which all Commonwealth ER Providers were invited to participate in (and 122 responses were received), interviews with a purposive sample of 18 ER Providers, and the development of a program logic and theory of change for the Commonwealth ER program to assess progress. The surveys and interviews focussed on ER Provider perceptions of the strengths, weaknesses, future challenges, and areas of improvement for current ER provision. The trend of increasing case complexity, the effectiveness of ER service delivery models in achieving outcomes for Service Users, and the significance of volunteering in the sector were investigated. Separately, an evaluation of the performance of the NCG was conducted and a summary of the evaluation is provided as an appendix to this report. Several themes emerged from the review of the existing literature such as service delivery shortcomings in dealing with case complexity, the effectiveness of case management, and repeat requests for service. Interviews with ER workers and Service Users found that an uplift in workforce capability was required to deal with increasing case complexity, leading to recommendations for more training and service standards. Several service evaluations found that ER delivered with case management led to high Service User satisfaction, played an integral role in transforming the lives of people with complex needs, and lowered repeat requests for service. A large longitudinal quantitative study revealed that more time spent with participants substantially decreased the number of repeat requests for service; and, given that repeat requests for service can be an indicator of entrenched poverty, not accessing further services is likely to suggest improvement. The interviews identified the main strengths of ER to be the rapid response and flexible use of funds to stabilise crisis situations and connect people to other supports through strong local networks. Service Users trusted the system because of these strengths, and ER was often an access point to holistic support. There were three main weaknesses identified. First, funding contracts were too short and did not cover the full costs of the program—in particular, case management for complex cases. Second, many Service Users were dependent on ER which was inconsistent with the definition and intent of the program. Third, there was inconsistency in the level of service received by Service Users in different geographic locations. These weaknesses can be improved upon with a joined-up approach featuring co-design and collaborative governance, leading to the successful commissioning of social services. The survey confirmed that volunteers were significant for ER, making up 92% of all workers and 51% of all hours worked in respondent ER programs. Of the 122 respondents, volunteers amounted to 554 full-time equivalents, a contribution valued at $39.4 million. In total there were 8,316 volunteers working in the 122 respondent ER programs. The sector can support and upskill these volunteers (and employees in addition) by developing scalable training solutions such as online training modules, updating ER service standards, and engaging in collaborative learning arrangements where large and small ER Providers share resources. More engagement with peak bodies such as Volunteering Australia might also assist the sector to improve the focus on volunteer engagement. Integrated services achieve better outcomes for complex ER cases—97% of survey respondents either agreed or strongly agreed this was the case. The research identified the dimensions of service integration most relevant to ER Providers to be case management, referrals, the breadth of services offered internally, co-location with interrelated service providers, an established network of support, workforce capability, and Service User engagement. Providers can individually focus on increasing the level of service integration for their ER program to improve their ability to deal with complex cases, which are clearly on the rise. At the system level, a more joined-up approach can also improve service integration across Australia. The key dimensions of this finding are discussed next in more detail. Case management is key for achieving Service User outcomes for complex cases—89% of survey respondents either agreed or strongly agreed this was the case. Interviewees most frequently said they would provide more case management if they could change their service model. Case management allows for more time spent with the Service User, follow up with referral partners, and a higher level of expertise in service delivery to support complex cases. Of course, it is a costly model and not currently funded for all Service Users through ER. Where case management is not available as part of ER, it might be available through a related service that is part of a network of support. Where possible, ER Providers should facilitate access to case management for Service Users who would benefit. At a system level, ER models with a greater component of case management could be implemented as test cases. Referral systems are also key for achieving Service User outcomes, which is reflected in the ER Program Logic presented on page 31. The survey and interview data show that referrals within an integrated service (internal) or in a service hub (co-located) are most effective. Where this is not possible, warm referrals within a trusted network of support are more effective than cold referrals leading to higher take-up and beneficial Service User outcomes. However, cold referrals are most common, pointing to a weakness in ER referral systems. This is because ER Providers do not operate or co-locate with interrelated services in many cases, nor do they have the case management capacity to provide warm referrals in many other cases. For mental illness support, which interviewees identified as one of the most difficult issues to deal with, ER Providers offer an integrated service only 23% of the time, warm referrals 34% of the time, and cold referrals 43% of the time. A focus on referral systems at the individual ER Provider level, and system level through a joined-up approach, might lead to better outcomes for Service Users. The program logic and theory of change for ER have been documented with input from the research findings and included in Section 4.3 on page 31. These show that ER helps people facing a financial crisis to meet their immediate needs, avoid further harm, and access a path to recovery. The research demonstrates that ER is fundamental to supporting vulnerable people in Australia and should therefore continue to be funded by government.
APA, Harvard, Vancouver, ISO, and other styles
You might also be interested in the extended bibliographies on the topic 'Financial satisfaction' for particular source types:
Journal articles Dissertations / Theses Books
We offer discounts on all premium plans for authors whose works are included in thematic literature selections. Contact us to get a unique promo code!

To the bibliography