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Journal articles on the topic 'Financial services industry – Ethiopia – Management'

Author: Grafiati

Published: 4 June 2021

Last updated: 12 February 2022

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1

Lingelbach, David, Ven Sriram, Tigineh Mersha, and Kojo Saffu. "The Innovation Process in Emerging Economies." International Journal of Entrepreneurship and Innovation 16, no. 1 (February 2015): 5–17. http://dx.doi.org/10.5367/ijei.2015.0172.

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The authors investigate the impact of two contrasting logics, effectuation and causation, on the innovation process in emerging economies (EEs). Effectuation theory, which emphasizes responses to uncertainty, is integrated with the innovation process literature, which emphasizes resource constraints. In particular, the authors show that in EEs the flexibility dimension of effectuation is underemphasized, while its pre-commitment dimension is overemphasized. The combination of effectuation and causation mechanisms is influenced by the industry context, as well as by the type, degree and timing of resource constraints. Employing longitudinal data from six innovation process cases across one industry (financial services) and four EEs (Botswana, Ethiopia, Ghana and South Africa), the authors employ a process approach using real-world data to support their propositions.

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2

Eyana, Shiferaw Muleta, Enno Masurel, and Leo J. Paas. "Causation and effectuation behaviour of Ethiopian entrepreneurs." Journal of Small Business and Enterprise Development 25, no. 5 (October 8, 2018): 791–817. http://dx.doi.org/10.1108/jsbed-02-2017-0079.

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Purpose The purpose of this paper is to investigate the implications of causation and effectuation behaviour of Ethiopian entrepreneurs on the eventual performance of their newly established small firms. It adds new knowledge and insights to advance the theory of effectuation by extending its scope into the domain of entrepreneurial behaviour and firm performance and by testing one of the operationalized scales in an African context. Design/methodology/approach This empirical research is conducted amongst Ethiopian tour operators (n=118) based on primary data from the field. The scales are based on Chandler et al. (2011), which are adapted to fit to the tourism sector and validated in an African context using a two-stage exploratory factor analysis (EFA). Hierarchical multiple regression is used to assess the ability of entrepreneurs’ behaviour (i.e. causation and effectuation) at the startup phase to predict the eventual performance of their newly established firms (self-reported changes in employment size, sales, profit and assets) over three years (January 2012-2015). Findings The findings reveal a varied effect of causation and effectuation on financial and non-financial measures. Causation is positively related to an increase in employment size, whereas the overall effect of effectuation is positively related to financial performance measures, although its dimensions vary in their effects on sales, profit and assets increase. The paper concludes that causation and effectuation have varied implications on firm performance. In other words, unlike the findings of other research in Western contexts, a strong empirical support is not found to claim that effectuation is superior to causation in outcomes such as firm performance in Ethiopian context. Research limitations/implications While this paper provides a new data set for entrepreneurship literature, its findings may lack generalisability. Not only it is industry specific (tourism sector), but also it is conducted in a single African country (Ethiopia). Despite its limitations, the paper adds new knowledge and insights for empirical studies in entrepreneurship field on the effects of entrepreneurs’ behaviour, such as causation and effectuation; on firm performance. Future research should focus on other economic sectors and in different African countries before making generalisations about the effect of causation and effectuation behaviour of African entrepreneurs on firm performance. Practical implications The findings of this paper can be used in other hospitality and tourism sectors like hotels and souvenir shops since tour operating business includes a broad range of service activities such as sightseeing, accommodation, transportation, recreational activities and shopping. Besides, these results have practical implications to prepare and provide business and management training tools to enhance entrepreneurial and managerial skills of owners of small tourism firms in Ethiopia. The findings of the study can also be applied in other African countries with similar culture and business environments to promote tourism development and success in Africa. Originality/value There have been hardly any empirical studies that are undertaken on the implications of entrepreneurial behaviour such as causation and effectuation on the performance of small tourism firms, particularly in an African context. The paper addresses this research gap in entrepreneurship literature in drawing on empirical evidence from small tourism firms (tour operators) in Ethiopia.

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3

Middaugh, J. Kendall. "Management control in the financial-services industry." Business Horizons 31, no. 3 (May 1988): 79–86. http://dx.doi.org/10.1016/0007-6813(88)90012-2.

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4

Brophy, Richard. "Financial services education." Journal of Financial Regulation and Compliance 22, no. 2 (May 6, 2014): 78–95. http://dx.doi.org/10.1108/jfrc-10-2013-0037.

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Purpose – The purpose of this paper is to chart the development of financial services education from its origins in the insurance industry to the current offering for people who wish to work in the life and non-life insurance industry. Financial services education within Ireland has evolved over time. Originally perceived to be an outpost of the British Insurance Institute, it is the responsibility of a variety of institutes that operate in the financial sectors, covering a range which includes insurance, banking and credit unions. Where tertiary education was optional, it is now a requirement of the regulator that people working in this sector have achieved at least this standard. Additionally, specialist qualifications for those working in the industry are being developed with academic involvement, as the institutes work to provide professional qualifications. Design/methodology/approach – To compare and contrast the Irish regulatory requirements, an analysis of other European Union (EU) national requirements was conducted, illustrating differences in education and current certification requirements. Findings – Educational requirements in Ireland go a long way in terms of ensuring that workers in financial services are adequately skilled in terms of academic, professional, ethical and continuous professional development (CPD). The Irish system covers a lot of aspects of financial services minimum competency code that is implemented in other EU jurisdictions, and in some cases, it has a unique approach in CPD. Practical implications – Serves as a comparable study of minimum competency requirements of EU for financial services employees and highlights differences in requirements across borders. Originality/value – This is a unique study of minimum competency code that has been implemented by financial regulators across EU member states and its impact in the industry in terms of raising the requirements of people involved in the sector.

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5

DARLING, ALISTAIR. "GOVERNMENT AND THE FINANCIAL SERVICES INDUSTRY." Journal of Financial Regulation and Compliance 2, no. 2 (February 1994): 107–11. http://dx.doi.org/10.1108/eb024797.

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6

Hussain, Mostaque, and A. Gunasekaran. "Activity‐based cost management in financial services industry." Managing Service Quality: An International Journal 11, no. 3 (June 2001): 213–26. http://dx.doi.org/10.1108/09604520110391324.

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7

La Croix, Kevin, Merlin Stone, and Fola Komolafe. "Managing change in the financial services industry." Journal of Change Management 3, no. 1 (March 2002): 81–95. http://dx.doi.org/10.1080/714042519.

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8

Liang, Chiung-Ju, and Wen-Hung Wang. "How managers in the financial services industry ensure financial performance." Service Industries Journal 28, no. 2 (March 2008): 193–210. http://dx.doi.org/10.1080/02642060701842258.

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9

Thwaites, Des, and Sharon C. I. Lee. "Direct marketing in the financial services industry." Journal of Marketing Management 10, no. 5 (July 1994): 377–90. http://dx.doi.org/10.1080/0267257x.1994.9964285.

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10

Thwaites, Des. "Corporate sponsorship by the financial services industry." Journal of Marketing Management 10, no. 8 (November 1994): 743–63. http://dx.doi.org/10.1080/0267257x.1994.9964319.

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11

Van den Berghe, Lutgart, and Kurt Verweire. "Convergence in the Financial Services Industry." Geneva Papers on Risk and Insurance - Issues and Practice 26, no. 2 (April 2001): 173–83. http://dx.doi.org/10.1111/1468-0440.00064.

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12

Malhotra, Rashmi, D. K. Malhotra, and C. Andrew Lafond. "Analysing financial services industry using data envelopment analysis." International Journal of Applied Management Science 1, no. 3 (2009): 217. http://dx.doi.org/10.1504/ijams.2009.023703.

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13

Erickson, Scott, and Helen N. Rothberg. "Intangible dynamics in financial services." Journal of Service Theory and Practice 26, no. 5 (September 12, 2016): 642–56. http://dx.doi.org/10.1108/jstp-04-2015-0093.

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Purpose The purpose of this paper is to examine a range of metrics concerning knowledge and related intangible assets in financial service industries. The metrics are then analyzed according to theory from several disciplines so as to better understand intangible dynamics, the relationship between different intangibles. Guidance is provided in terms of valuing knowledge and pursuing competitive intelligence (CI) based on the unique characteristics of financial services intangibles. Design/methodology/approach Data are drawn from a large database and supplemented with other sources. The primary database includes a considerable collection of publicly available financial results combined with proprietary data from a CI consultancy. Results on knowledge asset-levels and CI activity, by industry sector, are presented as well as the degree to which big data is employed. Findings Financial services show high levels of big data, low levels of knowledge assets, and high levels of CI activity. In some ways, these differing valuations of intangibles by different parties are counterintuitive, but they can be explained with reference to theory and a deeper understanding of the intangible dynamics. Research limitations/implications The results allow a deeper understanding of the relationship between data, information, knowledge (explicit and tacit), and intelligence in a specific industry. Given the uniqueness of the financial services results, these findings provide considerable insight into how intangibles strategies and applications can differ by industry. Practical implications These results provide direction to financial services decision-makers concerning investment in knowledge management systems (limited), CI initiatives (aggressive), and big data (aggressive). Originality/value The paper brings unique data to the table and brings together theory from a number of disparate fields of study, providing a different perspective on the interplay of knowledge, intelligence, and data in financial services.

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14

Boléat, Mark. "The insurance industry and the Financial Services Authority." Journal of Financial Regulation and Compliance 6, no. 1 (January 1998): 70–74. http://dx.doi.org/10.1108/eb024958.

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15

Gregor, William T. "The Financial Services Industry: Is Strategic Planning Dead or Alive?" Journal of Business Strategy 6, no. 2 (April 1985): 92–95. http://dx.doi.org/10.1108/eb039114.

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16

Wellauer, Thomas. "The Insurance Industry in the Financial Services Market." Geneva Papers on Risk and Insurance - Issues and Practice 24, no. 3 (July 1999): 291–99. http://dx.doi.org/10.1111/1468-0440.00020.

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17

Held, Carsten, Glen Duncan, and Venkat Yanamandram. "A knowledge management model for firms in the financial services industry." International Journal of Learning and Change 7, no. 1/2 (2013): 104. http://dx.doi.org/10.1504/ijlc.2013.056489.

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18

Greenlee, M. "Requirements for key management protocols in the wholesale financial services industry." IEEE Communications Magazine 23, no. 9 (September 1985): 22–28. http://dx.doi.org/10.1109/mcom.1985.1092640.

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19

Hussain, Mostaq M. "Management Accounting benchmarking measures: the case of the Financial Services Industry." International Journal of Process Management and Benchmarking 1, no. 4 (2006): 370. http://dx.doi.org/10.1504/ijpmb.2006.011334.

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20

Oehler, Andreas. "Book Reviews : Christopher J. S. Gentle: The Financial Services Industry." Organization Studies 16, no. 1 (January 1995): 170–72. http://dx.doi.org/10.1177/017084069501600113.

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21

Wea, Chi-Lin. "Financial Services and International Competitiveness of the Taiwan Industry." Review of Pacific Basin Financial Markets and Policies 04, no. 03 (September 2001): 311–24. http://dx.doi.org/10.1142/s0219091501000565.

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In order to cope with the changing financial landscape, the government in Taiwan has put forth financial reform measures and supplementary packages. In this paper, we shall discuss four main themes including the establishment of Asset Management Company/Resolution Trust Corporation to help financial institutions quickly clear up bad loans, the disclosure of open public financial information to increase market transparency, the set up of a Financial Supervisions Commission to unify the work of financial supervisions and financial examinations, and the promotion of merger, shareholdings, and alliances among financial institutions to raise the competitive power of Taiwan banks in international financial markets. Each topic begins with a description of the current status, government policies and strategies, and then brings up some issues worth discussing.

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22

Kiriazidis, Theo, and George Tzanidakis. "New developments and prospects of the European financial services industry." European Business Review 95, no. 1 (February 1995): 24–31. http://dx.doi.org/10.1108/09555349510077992.

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23

CROSSFIELD, ANNE. "CITY DISPUTES PANEL: SPECIALIST ARBITRATION FOR THE FINANCIAL SERVICES INDUSTRY." Journal of Financial Regulation and Compliance 2, no. 4 (April 1994): 331–39. http://dx.doi.org/10.1108/eb024820.

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24

Hussain, Mostaque, and A. Gunasekaran. "Non‐financial management accounting measures in Finnish financial institutions." European Business Review 14, no. 3 (June 1, 2002): 210–29. http://dx.doi.org/10.1108/09555340210427094.

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The importance of the role of management accounting (MA) in measuring emerging non‐financial performance (NFP) is increasing, especially in the service sector. However, there are a number of studies concerning NFP measures, but comparatively little is known about non‐financial MA measures in services and almost nothing in banks/financial institutions (BFI). Taking into consideration the need for studying MA practices in measuring emerging NFP in the service industry, an attempt has been made in this paper to investigate the practice of MA in NFP measurement in Finnish BFI. Several factors have been identified, in the context of “New Institutional Sociology” theory that influence NFP measures, of which economic impact is the most influential, followed, subsequently by coercive, normative and mimetic pressures. Accordingly, the empirical findings of this research are evaluated, and consequently, it has been used to modify the theory for further research that fits with the dynamic nature of NFP in the financial industry.

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25

Pineiro-Chousa, Juan, Marcos Vizcaíno-González, and Samuel Ribeiro-Navarrete. "Using voting decisions to identify shocks in the financial services industry." Service Business 13, no. 2 (October 27, 2018): 419–31. http://dx.doi.org/10.1007/s11628-018-00389-8.

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26

De Caigny, Arno. "Innovation in customer scoring for the financial services industry." 4OR 18, no. 3 (December 5, 2019): 381–82. http://dx.doi.org/10.1007/s10288-019-00426-w.

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27

Das, Patrick, Robert Verburg, Alexander Verbraeck, and Lodewijk Bonebakker. "Barriers to innovation within large financial services firms." European Journal of Innovation Management 21, no. 1 (January 8, 2018): 96–112. http://dx.doi.org/10.1108/ejim-03-2017-0028.

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Purpose Since the 2008 financial crisis, the financial industry is in need of innovation to increase stability and improve quality of services. The purpose of this paper is to explore internal barriers that influence the effectiveness of projects within large financial services firms focussing on potentially disruptive and radical innovations. While literature has generally focused on barriers within traditional technology and manufacturing firms, few researchers have identified barriers for these type of firms. Design/methodology/approach A framework of internal barriers was developed and validated by means of an explorative case study. Data were collected at a European bank by exploring how innovation is organized and what barriers influence effectiveness of eight innovation projects. Findings Six items were identified as key barrier for potentially disruptive and radical innovations (e.g. traditional risk-avoidance focus, and inertia caused by systems architecture). As such, in the sample these were more important than traditionally defined barriers such as sources of finance, and lacking exploration competences. Research limitations/implications Based on a small number of projects within one firm, the results highlight the need for more in-depth research on the effects of barriers and how barriers can be overcome within this industry. Originality/value The results show that there is a discrepancy between the societal demand for radical change within the financial industry and the ability of large financial services firms to innovate. The study identifies which unique internal barriers hamper potentially disruptive and radical innovation in large financial services firms.

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28

Brouthers, Keith D., Lance Eliot Brouthers, and Steve Werner. "Influences on Strategic Decision-making in the Dutch Financial Services Industry." Journal of Management 26, no. 5 (October 2000): 863–83. http://dx.doi.org/10.1177/014920630002600506.

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Following recommendations by Rajagopalan, Rasheed, and Datta (1993) and Schwenk (1995), this study attempts to extend what is known about integrative models of strategic decision-making by examining decision-making variable interactions in a field study of non-North American managers. We find some evidence to support the use of integrative models and variable interaction. We also find that some previous results seem to generalize to our Dutch setting, whereas others do not. The study concludes by noting that: (1) integrating multiple perspectives (environmental-based decision-making and managerial characteristics) and including variable interactions enhances what we know about the strategic decision-making process; and (2) much more research is needed before knowing which aspects of strategic decisionmaking can be generalized and which cannot.

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29

Costanzo, Laura A., and John K. Ashton. "Product innovation and consumer choice in the UK financial services industry." Journal of Financial Regulation and Compliance 14, no. 3 (July 2006): 285–303. http://dx.doi.org/10.1108/13581980610685658.

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30

Hensmans, Manuel, Frans A. J. van den Bosch, and Henk W. Volberda. "Clicks vs. Bricks in the Emerging Online Financial Services Industry." Long Range Planning 34, no. 2 (April 2001): 231–47. http://dx.doi.org/10.1016/s0024-6301(01)00030-9.

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31

Dalbah, Iyad Yousef. "Management of Financial Technology and Its Impact on the Banking Services: Palestine." Business and Management Research 9, no. 2 (June 25, 2020): 9. http://dx.doi.org/10.5430/bmr.v9n2p9.

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This paper seeks to investigate the impact Financial Technology would have on the financial service banking industry in Palestine, The results show that the financial institutions need to adapt to the digital trends as early as possible, understanding the unmet needs of a digital customer in a better way. The growing expectation from financial institutions is to shift from product-based models to customer-based models, equipping themselves to offer real-time, easy to use, personalized products and services to the digital customers through customer’s preferred channel, Financial Technology is greatly innovating and enhancing the efficiency of the financial service industry thereby contributing to economic development. In Palestine, The researcher recommend the use of specialists in the field of electronic sites design in particular, because the site attractiveness needs experience sufficient experience in this area to support its attractiveness for customers, and to benefit from the experiences of the developed countries in the field of software technology control and protection of customer information, in order to strengthen current Software applied to those banks.

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Hussain, Mostaque, and A. Gunasekaran. "An institutional perspective of non‐financial management accounting measures: a review of the financial services industry." Managerial Auditing Journal 17, no. 9 (December 2002): 518–36. http://dx.doi.org/10.1108/02686900210447524.

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Safizadeh, M. Hossein, Joy M. Field, and Larry P. Ritzman. "Sourcing practices and boundaries of the firm in the financial services industry." Strategic Management Journal 29, no. 1 (2007): 79–91. http://dx.doi.org/10.1002/smj.641.

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34

Fekadu, Gardachew Worku. "Corporate governance on financial performance of insurance industry." Corporate Ownership and Control 13, no. 1 (2015): 1201–9. http://dx.doi.org/10.22495/cocv13i1c10p7.

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The role of corporate governance in financial institutions differs from that of non- financial institutions for the discretionary power of the board of directors would be limited especially in regulated financial systems where financial institutions are obliged to function through legislative and prescriptive procedures, policies, rules and regulations. This study, therefore, was aimed at examining the impact of corporate governance on the performance of closely regulated Ethiopian insurance Industry. The study employed explanatory research design with an econometric panel data of 10 Insurance companies that covers the period 2007 to 2014. Board size, board independence and board diversity have negative and insignificant effect on the performance of insurance companies while size and independence of audit committee and frequency of board meetings have positive but insignificant effect on the performance of insurance companies in Ethiopia. Thus it could be concluded that all corporate governance mechanisms have insignificant effect on the performance of insurance companies measured by return on asset. This vividly affirms that the role of board of directors in closely regulated financial sector is dismal and insignificant for they have limited discretionary power to exercise as board of directors. Thus it would be recommendable if the regulatory body could relax its prescriptive and stringent policies and devolve its power to board of directors without endangering the viability of insurance companies.

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Kamukama, Nixon, and Bazinzi Natamba. "Social intermediation and financial services access in Uganda's microfinance industry." African Journal of Economic and Management Studies 4, no. 3 (September 16, 2013): 358–71. http://dx.doi.org/10.1108/ajems-10-2011-0077.

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36

Teubner, R. A. "Strategic information systems planning: A case study from the financial services industry." Journal of Strategic Information Systems 16, no. 1 (March 2007): 105–25. http://dx.doi.org/10.1016/j.jsis.2007.01.002.

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37

Heckl, Diana, Jürgen Moormann, and Michael Rosemann. "Uptake and success factors of Six Sigma in the financial services industry." Business Process Management Journal 16, no. 3 (June 8, 2010): 436–72. http://dx.doi.org/10.1108/14637151011049449.

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38

Sukach, Olena, Svitlana Kozlovska, and Natalia Sushko. "MODERN MANAGEMENT TECHNOLOGIES IN THE HOSPITALITY INDUSTRY." Baltic Journal of Economic Studies 7, no. 3 (June 25, 2021): 168–76. http://dx.doi.org/10.30525/2256-0742/2021-7-3-168-176.

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The hospitality industry is currently one of the dynamic areas of the developing economy which stimulates the development of various sectors of the modern economy. The current challenges posed by the next economic crisis and the effects of pandemic constraints require the formation of new mechanisms for managing the hospitality sector. The main purpose of the research is to create modern management tools for the development of the investment potential of the hospitality industry. The subject of the research includes Ukrainian hospitality enterprises, their financial condition and management in a pandemic. The process of systematization of literary sources has identified the main modern problems of the hospitality industry, which include hotels, restaurants, entertainment, sporting events, and other services related to tourism. However, this specific area has a unique set of problematic aspects that need to be solved immediately. Understanding the importance of the management system in the hospitality industry and its adaptation to modern changes will help increase the competitiveness of such enterprises in the market. Research methodology: the article uses the funds of empirical studies of the essence of the hospitality industry, as well as statistical analysis of the modern market of hotel services. Also, the investment market in the sector of tourism was studied with the help of mathematical tools. Modern management in the hospitality industry is aimed at deviating from the typical and traditional tools to meet customer needs, which is caused not only by social change but also by the development of various financial instruments. The study proves that the successful development of the hospitality industry is impossible without the use of modern management tools based on the principles of marketing. Analyzing the market of hospitality services, in the process of development and implementation of innovative services, it is advisable to focus on the study of a competitive environment and the needs of potential customers. Conclusions. The results of the study prove the importance of this area and the feasibility of developing and implementing effective management tools. The research substantiates and offers promising areas for attracting investment resources in the hospitality industry. Also, according to the results of the study, the authors propose the stages of implementation of target marketing as an effective tool for the development of hospitality in Ukraine. The concept of development of innovative services in the field of hospitality on the basis of the formed strategy of target marketing is developed.

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Worku, Zeleke. "Risk factors for failure in small businesses in the footwear and textile industry of Gauteng Province, South Africa." Risk Governance and Control: Financial Markets and Institutions 5, no. 3 (2015): 114–25. http://dx.doi.org/10.22495/rgcv5i3c1art3.

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The study was based on the 5-yearlong study (2007 to 2012) of Small, Micro and Medium-sized Enterprises (SMMEs) that conduct business in Gauteng Province, South Africa conducted by Marivate (2014) from 2007 to 2012. The sample consisted of 187 businesses (36.52%) that utilized financial services routinely provided by the South African Small Enterprises Development Agency (SEDA), and 325 businesses (63.48%) that utilized non-financial services provided by SEDA. Out of the 187 businesses that utilized financial services, 85.42% of them were viable, whereas 14.58% of them were not viable. Out of the 325 businesses that utilized non-financial services, 43.25% of them were viable, whereas 56.75% of them were not viable. The degree of entrepreneurial skills in each of the 512 businesses that were selected for the study was measured by using a composite index defined by Le Brasseur, Zannibbi & Zinger (2013). The multilevel logistic regression model (Hosmer and Lemeshow) was used for identifying and quantifying predictors of utilization of financial and non-financial services provided by SEDA to SMMEs. Predictors of long-term survival were estimated by using the Cox Proportional Hazards Model (Cleves, Gould & Gutierrez, 2004). The results showed that the 187 businesses that utilized financial services (36.52%) were relatively more viable in comparison with businesses that utilized non-financial services (63.48%). Results obtained from the Cox Proportional Hazards Model showed that long-term viability in the 512 businesses that were selected for the study was significantly influenced by utilization of financial services, degree of entrepreneurial skills, and the ability to order large volumes of stock in bulk, in a decreasing order of strength. The top 3 predictors of utilization of financial services in the 187 businesses that utilized financial services were degree of entrepreneurial skills, the ability to order large volumes of stock in bulk, and access to training opportunities on entrepreneurial or vocational skills, in a decreasing order of strength. The top 3 predictors of utilization of non-financial services in the 325 businesses that utilized non-financial services were the age of business, past history of bankruptcy, and the practice of selling on credit, in a decreasing order of strength.

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40

Kudryavtseva, N. N., Y. V. Pakhomova, and Y. N. Duvanova. "The concept of management development management enterprise." Proceedings of the Voronezh State University of Engineering Technologies 81, no. 1 (July 18, 2019): 429–33. http://dx.doi.org/10.20914/2310-1202-2019-1-429-433.

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The use of an innovative approach makes it possible to obtain specific results of enterprises, such as the supply of goods and services of high quality, competitive advantages, allowing more flexible response to changes in the internal and external environment. Important in the context of managing the development of the regional market of services are the definition and analysis of the investment attractiveness of the service industry. The higher it is, the more likely the inflow of financial resources into the economy of the industry. In this regard, the relationship between the concepts of "investment attractiveness of the industry" and "competitiveness of the industry" is of great importance .Therefore, the actual problem is the management of the market of services. Analysis of these problems showed the lack of effective management of enterprises in the market. Currently, there are no effective methods and models of enterprise management, representing the relationship of an economic entity, involving the relationship in the provision and consumption of goods and services. This article describes the main aspects of the state influence on the services market. Market regulators do not create conditions conducive to the development of the service sector. Therefore, a model is proposed that allows to regulate the relations of the enterprise on the basis of an innovative strategy of enterprise management, expanding the opportunities and ways to improve the efficiency of management of both the market of services and the sector of the economy as a whole. The article assesses the competitiveness of the services market, defines the economic potential of the regional services market, presents an algorithm for developing a management strategy, and proposes a model for the development of the regional services market.

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Hussain, Mostaque. "Organisational strategic orientation and its impact on non‐financial performance measurement in the financial services industry." Management Research News 27, no. 11/12 (November 2004): 115–33. http://dx.doi.org/10.1108/01409170410784699.

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42

Walter, Ingo. "Economic Drivers of Structural Change in the Global Financial Services Industry." Long Range Planning 42, no. 5-6 (October 2009): 588–613. http://dx.doi.org/10.1016/j.lrp.2009.09.003.

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Rasiwala, Farida S., and Bindya Kohli. "Artificial Intelligence in FinTech." International Journal of Business Intelligence Research 12, no. 1 (January 2021): 48–65. http://dx.doi.org/10.4018/ijbir.20210101.oa3.

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The recent increase of robo-advisory services (RAs) in various financial domains has caused a threatening alarm to the traditional fund and wealth management industry. There has been a remarkable growth in RAs' assets under management (AUM) due to their ability to provide better expected return by being competitive on pricing, transparency, and services. The research paper is designed to explore the various experts in the financial industry (which includes VP and AVPs of investment bank, managers and senior executive at bank, IT professionals and executives, and FinTech entrepreneurs and CEOs) and perceive the digital disruption that is going to affect the traditional financial services industry. Secondly, it is to explore the various strategies that are being adopted by the financial service providers to withstand competition from the disruption caused by FinTech challengers. Moreover, the purpose of this research paper is also to understand the extent and effect of the disruption as well as the strategies adopted by financial industry players to face these disruptions from FinTech.

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Leece, David. "Inappropriate sales in the financial services industry: the limits of the rational calculus?" Managerial and Decision Economics 21, no. 3-4 (April 2000): 133–44. http://dx.doi.org/10.1002/mde.978.

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Bilan, Yuriy, Pavlo Rubanov, Tetiana Vasylieva, and Serhiy Lyeonov. "The Influence of Industry 4.0 on Financial Services: Determinants of Alternative Finance Development." Polish Journal of Management Studies 19, no. 1 (June 2019): 70–93. http://dx.doi.org/10.17512/pjms.2019.19.1.06.

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Fincham, Robin, and Robin Roslender. "Information Technology and the Strategy Process: The UK Financial Services Industry." Critical Perspectives on Accounting 6, no. 1 (February 1995): 7–26. http://dx.doi.org/10.1006/cpac.1995.1002.

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Lopes, Alexandre Barsi, and Nicolau Reinhard. "Competing in the Brazilian real-time financial information services industry: Commitment and adaptation." Information & Management 43, no. 5 (July 2006): 587–97. http://dx.doi.org/10.1016/j.im.2006.02.003.

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Lee, Joseph. "Access to Finance for Artificial Intelligence Regulation in the Financial Services Industry." European Business Organization Law Review 21, no. 4 (November 18, 2020): 731–57. http://dx.doi.org/10.1007/s40804-020-00200-0.

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AbstractThis paper discusses the design of the legal and regulatory framework for using artificial intelligence (AI) in the financial services markets to enhance access to finance (financial inclusion). The author argues that the development of AI should continue to adhere to the regulatory objectives of market safety, consumer protection, and market integrity. However, to ensure equality and fairness, access to finance should be made a clear policy choice. In the first part, the author discusses how AI can lead to systemic risks and market manipulation on trading platforms. For example, by examining the use of algorithms for trading on the capital market, the author discerns the regulatory objectives and the possible methods of regulation for peer-to-peer platforms. In the second part, the author discusses how the use of AI to provide consumers with investment advice, such as financial advice provided from robo-advisers, can close the investment advisory gap and provide consumers with access to finance. The current regime does not provide adequate protection to financial consumers in this regard. In the third part, the author discusses how AI can be used as a form of RegTech to streamline compliance processes, thereby increasing competition in financial markets and providing a benefit to consumers. However, this use may be in conflict with privacy, data protection, and ethical concerns. The author makes policy recommendations and suggests some directions for governance in the use of AI in financial services to enhance access to finance. The findings of this paper are relevant to research on the future governance of AI in financial services, public policy innovation, and urban development.

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Ifinedo, Princely. "Socio-Economic Correlates of Information Security Threats and Controls in Global Financial Services Industry." International Journal of Information Systems in the Service Sector 7, no. 2 (April 2015): 54–70. http://dx.doi.org/10.4018/ijisss.2015040104.

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Threats to data and information assets of Global Financial Services Industry (GFSI) are ever-present; such problems, if not well understood, could lead to huge negative impact. To some extent, the environment where a business operates does matter for its success. This study presents information about the relationships between selected socio-economic factors and information security threats and controls in the financial services industry. Essentially, it seeks to enrich the information provided in the 2012 Deloitte Touche Tohmatsu Limited (DTTL) survey that dealt with about security threats in the industry. This study's findings indicated that contextual factors, such as national wealth, transparency levels, staff training, tertiary education enrolment, and buyer sophistication, do have positive associations with some information security threats and controls. Practitioners and academicians can benefit from this study's insights.

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Muhamad, Rusnah, and Sharifah Alwi. "Explicating consumer segmentation and brand positioning in the Islamic financial services industry." Asia-Pacific Journal of Business Administration 7, no. 3 (September 7, 2015): 253–74. http://dx.doi.org/10.1108/apjba-12-2014-0136.

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Purpose – The purpose of this paper is to discuss how the current research on the Islamic financial services industry attempts to classify its consumers and provide a fresh and critical insight into the retail Islamic banking market segmentation to harness and enhance understanding, as well as provide a guideline for a better segmentation to bank marketers. Design/methodology/approach – This study is conceptual in nature. Based on Qur’anic verses and previous literature, the authors aim to propose an applicable model of market segmentation for the retail Islamic banking market in Malaysia. Consumer segmentation in the conventional financial service industry is analysed, and prior studies on the selection criteria of Islamic banks are evaluated. Findings – In moving forward, taking cue from the classification of people in classical doctrinal and historical literature and the initial exploratory study conducted from the managerial perspective, the authors propose five cluster groups of consumers for the retail Islamic banking market in Malaysia, namely, religious conviction, religious and economic rationality, economic rationality, ethical observant and economic rationality and ethical observant. A discussion linking consumer segmentation to the branding in the retail Islamic banking market is discussed. Research limitations/implications – The five cluster groups of consumers for the retail Islamic banking market in Malaysia proposed in this study pave the way for embarking on promising and relevant future research, which is needed to substantiate and enrich the academic understanding and managerial practice of linking market segmentation and brand positioning for Islamic banking market in Malaysia. Future research should focus on verifying the five proposed segments by conducting empirical studies on a larger scale among the retail banking consumers in Malaysia and globally. Practical implications – The study provides an initial bases or dimensions of consumers of the retail Islamic banking market in Malaysia. The proposed consumers segments are useful in guiding the management of Islamic bank in Malaysia in making decisions relating to the promotion strategy as well as product and brand positioning strategy. Originality/value – For both academia and the Islamic banking industry, this study provides useful knowledge in strategically using market segmentation to position Islamic banking products and services in Malaysia and the global market.

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