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Relevant bibliographies by topics / Financial services industry / Dissertations / Theses

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Dissertations / Theses on the topic 'Financial services industry'

Author: Grafiati

Published: 4 June 2021

Last updated: 25 July 2025

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1

Roxo, da Fonseca Gustavo J. C. (Gustavo José Costa) 1967. "Technology innovation in financial services industry." Thesis, Massachusetts Institute of Technology, 2004. http://hdl.handle.net/1721.1/17891.

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Thesis (M.B.A.)--Massachusetts Institute of Technology, Sloan School of Management, 2004.<br>Includes bibliographical references (leaves 96-98).<br>Over the last few decades, we have seen an enormous evolution in the financial services industry driven by technology innovations. Indeed, we cannot imagine the current financial system without electronic fund transfers, ATMs, and Internet banking among many other innovative implementations. In fact, the financial services industry is the largest market to IT suppliers which makes the financial providers the preferred partners in many technological

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2

Estrella, John A. "Identifying software project risks in the Canadian financial services sector an international comparative study /." access full-text online access from Digital Dissertation Consortium, 2006. http://libweb.cityu.edu.hk/cgi-bin/er/db/ddcdiss.pl?3238279.

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3

Antipov, Alexander Valentinovich. "Modelling and forecasting in the financial services industry." Thesis, Imperial College London, 2002. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.289848.

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4

Strong, Scott R. "Measuring coaching effectiveness in the financial services industry." Thesis, Indiana Wesleyan University, 2014. http://pqdtopen.proquest.com/#viewpdf?dispub=3645202.

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<p> This mixed methods study was to examine coaches who provided coaching for leaders to improve employee career development, defined as the individual's involvement and satisfaction with the organization in achieving his or her goals (Harter, Schmidt, & Haynes, 2002). The purpose is to determine if these coaches are able to be evaluated through assessments to determine who is more effective in coaching leaders in the financial services industry, and to determine the overall effectiveness in working with leaders to determine a non-traditional return on investment that an organization can u

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5

Khalidi, Manzoor Anwar. "Deconstructing the tensions in the financial services industry." Thesis, University of Southampton, 2000. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.326378.

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6

Clifford, Matthew Philip. "Congress and the Financial Services Industry, 1989-2008." Thesis, Massachusetts Institute of Technology, 2009. http://hdl.handle.net/1721.1/54611.

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Thesis (S.M.)--Massachusetts Institute of Technology, Dept. of Political Science, 2009.<br>Cataloged from PDF version of thesis.<br>Includes bibliographical references (p. 136-138).<br>This thesis explores the congressional politics of the financial services industry in the United States between 1989 and 2008. Three approaches are pursued. First, I provide a detailed account of the major legislation concerning the industry during this period, with particular reference to interest group competition between commercial banks, securities firms and insurance companies and to the repeal of the Glass

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7

Van, Wamelen Riaan Joop. "Artificial neural networks in the financial services industry." Thesis, Stellenbosch : Stellenbosch University, 1999. http://hdl.handle.net/10019.1/85178.

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Thesis (MBA)--Stellenbosch University, 1999.<br>ENGLISH ABSTRACT: Neural networks are computer systems that attempt to mimic the operation of the human brain. In contrast to traditional systems these systems can learn and will change their behaviour over time. In the highly competitive business environment of today, neural networks is one of many technologies that can assist organisations in gaining a competitive advantage. Neural networks also find application in the financial services industry. Applications range from corporate distress or failure models to forecasting of stock prices and m

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8

Wang, Mulong. "Financial derivatives in corporate risk management." Access restricted to users with UT Austin EID, 2001. http://wwwlib.umi.com/cr/utexas/fullcit?p3036610.

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9

Kundisch, Dennis. "New strategies for financial services firms : the life-cycle-solution approach /." Heidelberg : Physica-Verl, 2003. http://opac.nebis.ch/cgi-bin/showAbstract.pl?u20=379080066X.

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10

Wang, Juan. "Web services case study and implementation in financial industry." Thesis, University of Ottawa (Canada), 2005. http://hdl.handle.net/10393/27072.

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Web services refer to a family of technologies that can universally standardize the communication of applications in order to connect systems, business partners, and customers cost-effectively through the World Wide Web. Web services will ease the constraints of time, cost, and space for discovering, negotiating, and conducting e-business transactions. As a result, they dramatically changed the way businesses design their applications as services, integrate with other business entities, manage business process workflows, and conduct e-business transactions. The purpose of this thesis is to inv

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11

Dahmen, Patrick. "Multi-channel distribution strategies in the financial services industry /." [S.l.] : [s.n.], 2004. http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=012918893&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA.

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12

Caigny, Arno de. "Innovation in customer scoring for the financial services industry." Thesis, Lille, 2019. http://www.theses.fr/2019LIL1A011.

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Cette thèse améliore la notation des clients. L’évaluation des clients est importante pour les entreprises dans leurs processus de prise de décision parce qu'elle aide à résoudre des problèmes de gestion clés tels que le choix des clients à cibler pour une campagne de marketing ou l'analyse des clients qui sont susceptibles de quitter l'entreprise. La recherche effectuée dans le cadre de cette thèse apporte plusieurs contributions dans trois domaines de la littérature sur la notation des clients. Premièrement, de nouvelles sources de données sont utilisées pour évaluer les clients. Deuxièmemen

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13

Argouslidis, Paraskevas C. "The service elimination process : an empirical investigation into the British financial services sector." Thesis, University of Stirling, 2001. http://hdl.handle.net/1893/16787.

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The present study represents an in-depth empirical investigation into the service elimination process in the British financial services sector. It aims to make a contribution towards the concise development of the literature on service elimination and to provide empirically based recommendations, which can improve the way financial service elimination is practised. The theoretical part of the study focused first on a review of the characteristics of services in general and of financial services in particular and of the service range management activities of financial institutions. Second, the

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14

Ravjee, Bhavesh. "The impact of corporate entrepreneurship on service innovation in the financial services industry." Diss., University of Pretoria, 2017. http://hdl.handle.net/2263/59755.

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Financial services companies pride themselves on delivering quality services to customers. However, in order to sustain their revenue streams in challenging macroeconomic times and rapid technological growth, a shift in culture is required. The facets of corporate entrepreneurship (CE) are explored to determine whether or not it advocates worthy practices in driving service innovation (SI) in order to maintain the competitive advantage of financial services companies. A case study approach was taken that gathered individuals' responses from a leading South African bank. This approach enabled

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15

李燕群 and Yin-kwan Lorraine Li. "Key success factors and innovation in the financial market data industry." Thesis, The University of Hong Kong (Pokfulam, Hong Kong), 1998. http://hub.hku.hk/bib/B31269059.

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16

Boyar, Pinar, and Onur Celen. "Evolution of the financial services industry in Europe and US." Thesis, Massachusetts Institute of Technology, 2009. http://hdl.handle.net/1721.1/54847.

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Thesis (S.M.)--Massachusetts Institute of Technology, Program in Real Estate Development in Conjunction with the Center for Real Estate , 2009.<br>This electronic version was submitted by the student author. The certified thesis is available in the Institute Archives and Special Collections.<br>Cataloged from student submitted PDF version of thesis.<br>Includes bibliographical references (p. 149-151).<br>The thesis aims to address the long lasting phenomena of evolution of financial services industry both in US and Europe. The topic has never been more emphasized since the Great Depression. T

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17

Bittencourt, Luis Guilherme M. O. 1973, and Johann Sellmeister de O. 1968 Bueno. "The challenges of implementing CRM in the financial services industry." Thesis, Massachusetts Institute of Technology, 2003. http://hdl.handle.net/1721.1/59545.

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Thesis (S.M.M.O.T.)--Massachusetts Institute of Technology, Sloan School of Management, 2003 [first author]; and, (M.B.A.)--Massachusetts Institute of Technology, Sloan School of Management, 2003 [second author].<br>Includes bibliographical references (leaves 124-126).<br>Customer Relationship Management means great opportunities and great challenges for those who want to pursue a broad implementation. Despite investing millions of dollars in CRM initiatives, many companies are facing the frustration of failure. After considerable efforts, many financial services companies are simply not getti

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18

Eksteen, Ruwaida S. H. "Access to financial services in the long term insurance industry." Thesis, Stellenbosch : University of Stellenbosch, 2009. http://hdl.handle.net/10019.1/914.

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Thesis (MDF (Business Management))--University of Stellenbosch, 2009.<br>AFRIKAANSE OPSOMMING: Die langtermynversekeringsindustrie het voorheen slegs finansiële produkte en dienste ontwerp, wat gefokus was op die middel tot hoër inkomstegroepe. Die armes was dus uitgesluit, primêr as gevolg van die laer inkomstegroepe wat nie lewensversekeringsprodukte kon bekostig nie. Inteendeel, arm huishoudings is, en was, meer kwesbaar vanweë die feit dat hulle geredelik blootgestel word aan meer diverse risiko’s – mensgemaakte, sowel as natuurlike risiko’s - terwyl hulle juis diegene is wat minder

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19

Mäntymaa, J. (Joonas). "Gaining competitive advantage through quality of services in financial industry." Master's thesis, University of Oulu, 2013. http://urn.fi/URN:NBN:fi:oulu-201306061522.

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This study views broadly the concept of competitive advantage by exploring it from different angles. Approaches on competitive advantage are made from management, marketing and service quality literature. By exploring the subject widely, this study adds insight to competitive advantage literature and shows the competitive area among financial institutions, including banks and insurance companies. Thus, the purpose of this study is to discover the factors in finance organizations’ services, which affects positively on customers by creating customer loyalty. The study is implemented as a qualit

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20

Zaldivar, Shelly D. "Virtual Worker Perceptions of Retention in the Financial Services Industry." Thesis, Walden University, 2018. http://pqdtopen.proquest.com/#viewpdf?dispub=10830318.

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<p> As the need for cost-efficient, talented teams continues to grow, leaders often consider the use of globally dispersed teams, also defined as virtual teams. Despite the apparent benefits, the unique needs of virtual team members are often overlooked in general leadership, change management, and retention discussions. Leaders need to understand contributing factors to the attrition of virtual workers. The foundation for this research included theories of employee retention and change management. The research question for this qualitative phenomenological study focused on the lived experienc

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21

Blohm, Renee. "Operations management in the financial services industry in South Africa." Master's thesis, University of Cape Town, 1999. http://hdl.handle.net/11427/19251.

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Includes bibliographic records.<br>The Southern Life Association Limited, a South African Insurance company, is at the edge of a major transformation. At the beginning of the first research cycle undertaken for this thesis, the company was preparing itself for significant internal changes. At the end of the cycle the company has been sold and is preparing itself to merge with another company to form a Financial Services Industry giant. At both the start and the end of the research, the company had a vision, which was significantly different from its past. Translating this vision into practical

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22

Parikh, Anand S. "Strategic impact of communication networks on the financial services industry." Thesis, Massachusetts Institute of Technology, 1988. http://hdl.handle.net/1721.1/61046.

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23

Zaldivar, Shelly. "Virtual Worker Perceptions of Retention in the Financial Services Industry." ScholarWorks, 2018. https://scholarworks.waldenu.edu/dissertations/5439.

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As the need for cost-efficient, talented teams continues to grow, leaders often consider the use of globally dispersed teams, also defined as virtual teams. Despite the apparent benefits, the unique needs of virtual team members are often overlooked in general leadership, change management, and retention discussions. Leaders need to understand contributing factors to the attrition of virtual workers. The foundation for this research included theories of employee retention and change management. The research question for this qualitative phenomenological study focused on the lived experiences o

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24

Sofute, Kanyisa. "Communication methods and internal systems for the transfer of knowledge in a financial service provider in the Western Cape, South Africa." Thesis, Cape Peninsula University of Technology, 2017. http://hdl.handle.net/20.500.11838/2585.

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Thesis (MTech (Business Information Systems))--Cape Peninsula University of Technology, 2017.<br>Knowledge Management (KM) is a role player in assisting organisations to accomplish their desired goals and objectives by managing the knowledge embedded within individuals and available in systems. Furthermore, knowledge management considers the use of advanced technology to enhance existing knowledge, create new knowledge, and transfer knowledge. However, the process of managing knowledge cannot be successful without proper communication. When this knowledge and the associated expertise are

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25

Chortatsiani, Evangelia. "The influence of leadership style on product development success." Thesis, Imperial College London, 2001. http://hdl.handle.net/10044/1/7762.

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26

Sallie, Nazley. "The impact of socialisation factors on financial literacy amongst employees in the financial services industry." Diss., University of Pretoria, 2015. http://hdl.handle.net/2263/52308.

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This study seeks to understand the financial socialising agents which play a role in the South African context, in addition to the role and influence of family financial socialising and financial socialising by agents such as friends, peers, formal financial education and multimedia. If there is a clear understanding of how financial socialisation takes place and what informs financial behaviours, government and business can focus their efforts to ensure that South Africans have an increased financial capability. This will improve financial literacy and lead to increased financial security whi

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27

Li, Yin-kwan Lorraine. "Key success factors and innovation in the financial market data industry /." Hong Kong : University of Hong Kong, 1998. http://sunzi.lib.hku.hk/hkuto/record.jsp?B19872380.

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28

Wälchli, Rahel. "Risikoberichterstattung in der Financial Services Industry Am Beispiel der Subprime-Krise /." St. Gallen, 2008. http://www.biblio.unisg.ch/org/biblio/edoc.nsf/wwwDisplayIdentifier/01658269002/$FILE/01658269002.pdf.

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29

Speed, Richard J. "Marketing, strategy and performance in the UK retail financial services industry." Thesis, Loughborough University, 1991. https://dspace.lboro.ac.uk/2134/7414.

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This thesis seeks to examine the marketing practices, strategies and organisational characteristics of companies in the UK retail financial services industry. The research utilises both quantitative and qualitative methods, seeking to determine what, if any, differences in approach exist between companies of different types or with different levels of performance. Three methods are used to evaluate performance; self assessment, peer assessment and expert assessment. Data was gathered using a semi-structured questionnaire as the basis for interviews with managers. Quantitative analysis utilised

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30

Gentle, Christopher J. S. "The financial services industry : corporate reorganisation and urban and regional development." Thesis, University of Newcastle Upon Tyne, 1992. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.316235.

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31

Feldmann, Silke A. "Micro strategy and strategising in the financial services industry in Namibia." Thesis, Stellenbosch : University of Stellenbosch, 2009. http://hdl.handle.net/10019.1/4390.

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Thesis (MBA (Business Management))--University of Stellenbosch, 2009.<br>AFRIKAANSE OPSOMMING: Aangesien dit in praktyk erken word dat strategie ‘n natuurlike komplekse saak is, is die relevante strategiese prosesse en aktiwiteite binne organisasies ondersoek, met die doel van die studie om dieper begrip te verkry van die strategiese rolle wat lei tot die formulering en uitvoering van die strategie. Daar word bevind dat mededingende voordele gevind word uit unieke strategiese prosesse binne die organisasie, wat weer afhanklik is van spesifieke faktore, gedrag, redevoering en kommunikasie, asoo

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32

Kokomo, Gregoire. "Implementation Variables of Corporate Social Responsibility in the Financial Services Industry." ScholarWorks, 2017. https://scholarworks.waldenu.edu/dissertations/4148.

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Abstract Seventy percent of small and medium-sized U.S. companies experience negative performance because of leaders' lack of knowledge of corporate social responsibility (CSR) program implementation. CSR implementation is complex and requires organizational resources such as expertise, personnel, time, and money. Implementing CSR programs is challenging for many leaders. Research on CSR implementation in the U.S. financial services industry is scarce, and leaders of financial services firms do not have a clear understanding of how to make CSR implementation successful. The purpose of this stu

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33

Fapohunda, Oluwabukunmi. "Strategies for Mitigating Employee Turnover in the Nigerian Financial Services Industry." ScholarWorks, 2019. https://scholarworks.waldenu.edu/dissertations/7380.

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Business owners and leaders have committed resources, time, and funding to understand and mitigate the phenomenon of employee turnover. The purpose of this study was to explore the strategies that managers used to mitigate employee turnover in the financial services industry in Nigeria. The transformational leadership model was the conceptual framework for this single case study. Semistructured face-to-face interviews were conducted with 10 middle-level managers who had experience and knowledge of employee turnover at an organization in the financial services industry in Nigeria. The company's

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34

Bare, Michael Burnett. "Credit union service organization products and services: Implications, decisions, and strategies." CSUSB ScholarWorks, 2005. https://scholarworks.lib.csusb.edu/etd-project/2930.

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35

Yuan, Yuan. "Financial Integration and Scope Efficiency: Post Gramm-Leach-Bliley." unrestricted, 2007. http://etd.gsu.edu/theses/available/etd-08162007-125830/.

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Thesis (Ph. D.)--Georgia State University, 2007.<br>Title from title page. Richard Phillips, committee chair; Larry Wall, Harold Skipper, Robert Klein, Martin Grace, committee member. Electronic text (155 p. : ill. (some col.)) : digital, PDF file. Description based on contents viewed Oct. 8, 2007. Includes bibliographical references (p. 104-116).

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36

Boyce, Toussant. "Dynamic financial regulation : automaticity and auto-regulation." Thesis, University of Cambridge, 2014. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.648541.

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37

Malan, George Francois. "Quality customer information management in the financial services industry : a case study." Thesis, Stellenbosch : Stellenbosch University, 2004. http://hdl.handle.net/10019.1/50072.

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Thesis (MPhil)--Stellenbosch University, 2004.<br>ENGLISH ABSTRACT: Competition in the long-term insurance industry is intense and is increasing. This market is highly sophisticated and competitive and has developed substantially over the last few years with increasing integration into the world economy. Many companies have come to a crossroad as far as expansion of their market share is concerned. They have to operate in this highly competitive market and are under increasing pressure from legislation. New customers are in a short supply and competition is fierce. These facts are forcing

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38

Kosobucki, Edwin A. "Hedging risk : hedge funds and the politics of financial regulatory harmonization." Thesis, McGill University, 2006. http://digitool.Library.McGill.CA:80/R/?func=dbin-jump-full&object_id=99728.

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Hedge funds introduce considerable volatility into global financial markets. Given the volume of capital they mobilize, hedge funds are capable of precipitating 'herding'---the underlying dynamic behind the transmission of financial distress and the precursor to systemic crises. Greater regulatory oversight of hedge-fund activities could reduce these excesses without necessarily impinging on the self-correcting mechanism of the free market. Presently, there is no regime or monetary authority in place that would compel states to undertake efforts to enhance existing regulatory structures so as

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39

Nimmanphatcharin, Nut-tapon, and nut_tapon@hotmail com. "Strategic management practices by selected Thai banks and financial organisations (database)." Swinburne University of Technology, 2002. http://adt.lib.swin.edu.au./public/adt-VSWT20050802.150105.

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In recent year, there has been virtually no research into the strategic management practices of the Thai financial services sector. The aims of this research is to explore the strategic management practices of the Thai financial services sector (both banking companies and non-banking companies), and also seeks to identify whether there are differences in the strategic management practices on the basis of size, business type, and ownership respectively. The findings from this research will provide a benchmark against which further research into strategic management in Thailand can be undertaken

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40

Lenzer, Jr James Hans. "From path creation to path dependence in international financial centre development : the emergence of the entrepreneurial financial firm." Thesis, The University of Hong Kong (Pokfulam, Hong Kong), 2014. http://hdl.handle.net/10722/197521.

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International financial centre (IFC) development is a hot topic in today’s global arena at the political state level and within academic circles as they can have a significant impact on national, regional and local economies. A critical review of the literature on this topic reveals that not much scholarly attention has been directed towards how IFCs develop from within, more specifically how local entrepreneurial activity contributes to the advancement and evolution of an IFC. In addition, a number of different theories such as path dependence and the concept of social networks have been used

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Khakali, Linda Anyoso. "The role of financial regulators in the Kenyan economy." Thesis, Nelson Mandela Metropolitan University, 2013. http://hdl.handle.net/10948/11114.

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Financial regulation is a subject that is more often than not regarded as distant and yet another level of bureaucracy that has to be endured by both the public and private sectors. The significance of creating and maintaining an efficient and effective system to regulate financial markets, financial institutions and financial service providers is a salient feature in the development of a country’s economic health. The recent global economic crises of 2007/2008 and the economic hurdles accompanying those events are perhaps the most dramatic instances of how necessary the implementation of effi

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Jacoby, Wendy Ellen. "Strategic information systems planning and implementation in the U.S. financial services industry." Thesis, University of London, 1995. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.338955.

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Ojo, Michael O. "Big data analytics solutions| The implementation challenges in the financial services industry." Thesis, Robert Morris University, 2016. http://pqdtopen.proquest.com/#viewpdf?dispub=10111816.

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<p> The challenges of Big Data (BD) and Big Data Analytics (BDA) have attracted disproportionately less attention than the overwhelmingly espoused benefits and game-changing promises. While many studies have examined BD challenges across multiple industry verticals, very few have focused on the challenges of implementing BDA solutions. Fewer of these studies have focused directly on the financial services industry, and none have quantifiably measured the severities of the challenges. That created gaps as BDA solution implementers in the financial services industry could neither access a roadma

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Fourie, Sonja. "Customer perceived benefits and loyalty programme effectiveness in the financial services industry." Thesis, University of Pretoria, 2018. http://hdl.handle.net/2263/67303.

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The effectiveness of loyalty programmes continues to be questioned, especially as their cost to firms increase together with their adoption rate across industries worldwide. Given the divergent industry specific findings predominantly focusing on the retail and airline industries, and the lack of previous consideration of important moderating variables type and timing of rewards, this study extended the research to service industries, investigating the effects of customer perceived benefits on loyalty programme effectiveness in terms of both attitudinal and behavioural loyalty. Hypotheses est

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45

Mamun, Abdullah. "Wealth effects of the Gramm-Leach-Bliley Act on financial services industry." ScholarWorks@UNO, 2003. http://louisdl.louislibraries.org/u?/NOD,39.

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Thesis (Ph.D)--University of New Orleans, 2003.<br>Title from electronic submission form. "A dissertation ... in partial fulfillment of the requirements for the degree of Doctor of Philosophy in the Department of Economics and Finance"--Dissertation t.p. Vita. Name on thesis title page: Abdullah Al Mamun. Includes bibliographical references.

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46

Mark, Daniel L. "Investment technolgy for trading business delineating requirements, processes, and design decisions for order-management systems /." [Denver, Colo.] : Regis University, 2008. http://165.236.235.140/lib/DMark2008.pdf.

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Mahlangu, Jenetha. "Members perceptions of financial services co-operatives :a case study of Motswedi, Lothlakane, Disaneng, Kraaipan and Lehurutshe." Thesis, University of Limpopo, 2015. http://hdl.handle.net/10386/1681.

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Thesis (MSc. (Agricultural Extension)) -- University of Limpopo, 2015.<br>Financial Services cooperatives are member based financial institutions formed, owned and controlled by members to provide financial services to their members. The concept of cooperative banking is new in South Africa and it is promoted to address financial services needs of the rural poor who would otherwise have no means of accessing financial services and use from formal banks. The study was undertaken to determine members perceptions towards financial services co-operatives in Lehurutshe, Lothlakane, Motswedi, Kraaip

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48

Dreyer, Elizabeth. "The role of specialist advisory services within a development bank." Thesis, Stellenbosch : Stellenbosch University, 2015. http://hdl.handle.net/10019.1/97463.

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Thesis (MDF)--Stellenbosch University, 2015.<br>ENGLISH ABSTRACT: It is accepted that financial sector development contributes to economic growth, equality and poverty alleviation. Economic development in many developing economies is constrained by the failure of financial markets to provide appropriate financial services products to enable these economies to address structural transformation and enable sustainable economic growth. Development Finance Institutions (DFIs) have emerged as an effective institutional vehicle to provide financial services to support the development and financing

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Hugill, Jon. "A case study of the implementing user empowerment in the financial services industry." Thesis, Stellenbosch : Stellenbosch University, 2014. http://hdl.handle.net/10019.1/97265.

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Thesis (MBA)--Stellenbosch University, 2014.<br>ENGLISH ABSTRACT: In an increasingly competitive and cost conscious business environment, the Chief information officer and business leaders are seeking to extract greater value from their technologies. At the same time, business employees are more technically proficient than they have ever been, largely on the back of emerging trends such as the consumerisation of Information and communications technology. The convergence of this need to extract greater value from technology, and an increasingly technology savvy employee is the trend known

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Nigrini, Morne. "Financial services for poor South Africans : an analysis of financial serivices cooperatives." Thesis, Stellenbosch : Stellenbosch University, 2005. http://hdl.handle.net/10019.1/50357.

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Thesis (MComm)--Stellenbosch University, 2005.<br>ENGLISH ABSTRACT: South Africans earning less than Rl 440 per month (18 million adults) and less than R2 880 per month (29 million adults) are regarded as poor and relatively poor respectively. Of the relatively poor, 78% are unbanked, i.e. do not have access to a formal bank account, while 86% of the poor are unbanked. These figures show clearly that commercial banks do not meet the financial needs of many people, especially the poor for savings, credit, transmission and insurance services. Therefore the importance of those institutions

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