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1

Waite, Mitchell R. Fire service leadership: Theories and practices. Jones and Bartlett, 2008.

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2

Caulfield, Hugh J. Winning the fire service leadership game. Fire Engineering, 1985.

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3

Sargent, Chase. From buddy to boss: Effective fire service leadership. PennWell Corp, 2006.

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4

Fire and emergency service administration: Management and leadership practices. Jones and Bartlett Publishers, 2006.

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5

Staley, Michael F. Igniting the leader within: The leadership legacy of Ben Franklin, father of the American fire service. Fire Engineering/PennWell, 1998.

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6

Compton, Dennis. When in doubt, lead!: The leader's guide to enhanced employee relations in the fire service. Fire Protection Publications, Oklahoma State University, 1999.

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7

W, Cookson Peter, and Clinton Bill 1946-, eds. Hearts on fire: Stories of today's visionaries igniting idealism into action. Random House Trade Paperbacks, 2012.

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8

Fire and emergency services administration: Management and leadership practices. Jones & Bartlett Learning, 2013.

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9

Art, Bell, ed. Service reborn: The knowledge, skills and attitudes of service companies. Lexingford Publishing, 2012.

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10

Windisch, Fred C. A leadership guide for combination fire departments. Jones and Bartlett Publishers, 2008.

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11

The new gold standard: 5 leadership principles for creating a legendary customer experience courtesy of the Ritz-Carlton Hotel Company. McGraw-Hill, 2008.

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12

Michelli, Joseph A. The New Gold Standard. McGraw-Hill, 2008.

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13

Hamm, Robert F. Leadership in the Fire Service/35364. I F S T A, 1989.

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14

Waite, Mitchell R. Fire Service Leadership: Theories and Practices. Jones & Bartlett Publishers Inc.,U.S., 2007.

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15

Sargent, Chase. From Buddy to Boss: Effective Fire Service Leadership. Fire Engineering Books & Videos, 2006.

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16

Jr, L. Charles Smeby. Fire And Emergency Service Administration: Management And Leadership Practices. Jones & Bartlett Publishers, 2005.

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17

Gerspach, James E. Employee performance evaluations: A "how-to" process for fire and rescue service leaders (A leadership monograph series). International Society of Fire Service Instructors, 1988.

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18

Murphy, Peter, and Kirsten Greenhalgh. Fire and Rescue Services: Leadership and Management Perspectives. Springer, 2017.

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19

Murphy, Peter, and Kirsten Greenhalgh. Fire and Rescue Services: Leadership and Management Perspectives. Springer, 2018.

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20

Organizational Leadership, Volume 12: Fire Services in the United States (Contemporary Studies in Applied Behavioral Science, V. 12). JAI Press, 2001.

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21

Professional Services Leadership Handbook: How to Lead a Professional Services Firm in a New Age of Competitive Disruption. Kogan Page, Limited, 2017.

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22

Leading firms: How great professional service firms succeed and how your firm can too. 2013.

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23

Empson, Laura, Daniel Muzio, Joseph Broschak, and Bob Hinings, eds. The Oxford Handbook of Professional Service Firms. Oxford University Press, 2015. http://dx.doi.org/10.1093/oxfordhb/9780199682393.001.0001.

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Over the past three decades the Professional Service Firm (PSF) sector has emerged as one of the most rapidly growing, profitable, and significant in the global economy. In 2013 the accountancy, management consulting, legal, and architectural sectors alone generated revenues of US$1.6 trillion and employed 14 million people. PSFs play an important role in developing human capital, creating innovative business services, reshaping government institutions, establishing and interpreting the rules of financial markets, and setting legal, accounting, and other professional standards. The study of PS
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24

Empson, Laura. Introduction and Overview. Oxford University Press, 2017. http://dx.doi.org/10.1093/oso/9780198744788.003.0001.

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Professional organizations—such as accounting, consulting, and law firms, investment banks, hospitals, and universities—embody some of the most complex and challenging interpersonal and leadership issues that organizations present. Leaders of professional organizations must contend with ambiguous authority structures, complex interpersonal relations, and idiosyncratic professional colleagues: in other words, with the power, the politics, and the prima donnas. This chapter introduces the core themes of the book. It identifies the book’s intended audience, the kinds of practitioners and academic
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25

Packard, Thomas. Organizational Change for the Human Services. Oxford University Press, 2021. http://dx.doi.org/10.1093/oso/9780197549995.001.0001.

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This book presents an evidence-based conceptual framework for planning and implementing organizational change processes specifically focused on human service organizations (HSOs). After a brief discussion of relevant theory and a review of key challenges facing HSOs that create opportunities for organizational change, a detailed conceptual framework outlines an organizational change process. Two chapters are devoted to the essential role of an organization’s executive or other manager as a change leader. Five chapters cover the steps of the change process, beginning with identifying a problem
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26

Temkin, Sefton D. Creating American Reform Judaism. Liverpool University Press, 1998. http://dx.doi.org/10.3828/liverpool/9781874774457.001.0001.

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Isaac Mayer Wise (1819–1900), founder of the major institutions of Reform Judaism in America, was a man of his time — a pioneer in a pioneer’s world. When he came to America from his childhood Bohemia in 1846, he found fewer than 50,000 Jews and only two ordained rabbis. With his sense of mission and tireless energy, he set himself to tailoring the vehicle of Reform Judaism to meet the needs of the growing Jewish community. Wise strove for unity among American Jews, and for a college to train rabbis to serve them. The establishment of Hebrew Union College (1875) was the crowning achievement of
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27

Varol, Ozan O. An Army of Civilians. Oxford University Press, 2017. http://dx.doi.org/10.1093/oso/9780190626013.003.0010.

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This chapter addresses two questions: Why are the armed forces of some states more inclined than others to shoot when the masses converge upon a public square? Why are some soldiers more likely to put down their arms and join the crowds rather than turn against them? The citizen-soldier model emerges as a common thread among militaries that have toppled dictatorships. In these militaries, the leadership is often made up of career professionals, but the rank-and-file members are conscripts, also called “citizen-soldiers.” They serve a mandatory term in the military, usually one to three years,
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28

Magalhães, Rodrigo. Designing Organization Design. Oxford University Press, 2020. http://dx.doi.org/10.1093/oso/9780198867333.001.0001.

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As a topic, organization design is poorly understood. While it is featured in most management textbooks as a chapter dedicated to organizational structures, it is unclear whether organization design is a one-off event or an ongoing process. Thus, it has traditionally been understood to be the same as an organizational configuration, with neat lines of communication and distribution of responsibilities, following pre-set typologies. However, what can be said to constitute organizational structure in this first half of the 21st century? The extraordinary growth of digital communications, the dec
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29

Boyce, Gordon. The Growth and Dissolution of a Large-Scale Business Enterprise. Liverpool University Press, 2012. http://dx.doi.org/10.5949/liverpool/9780986497391.001.0001.

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This book is an in-depth case study of the Furness Withy and Co Shipping Group, which operated both tramp and liner services and was one of the five major British shipping groups of the early twentieth century. It demonstrates how British shipowners of this period generated success by exploring Christopher Furness’ career in relation to the social, political, and cultural currents during a time of tremendous shipping growth in Britain and the establishment of some of the largest shipping firms in the world. It approaches the study from three angles. The first analyses how the Furness Group exp
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30

Klein, Menachem. Arafat and Abbas. Oxford University Press, 2019. http://dx.doi.org/10.1093/oso/9780190087586.001.0001.

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This landmark volume presents vivid and intimate portraits of Palestinian Presidents Yasser Arafat and Mahmoud Abbas, revealing the impact these different personalities have had on the struggle for national self-determination. Arafat and Abbas lived in Palestine as young children. Uprooted by the 1948 war, they returned in 1994 to serve as the first and second presidents of the Palestinian Authority, the establishment of which has been the Palestine Liberation Organization’s greatest step towards self-determination for the Palestinian nation. Both Arafat and Abbas were shaped by earlier career
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31

Ledger-Lomas, Michael. Unitarians and Presbyterians. Oxford University Press, 2017. http://dx.doi.org/10.1093/oso/9780199683710.003.0005.

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Methodism was originally a loosely connected network of religious clubs, each devoted to promoting holy living among its members. It was part of the Evangelical Revival, a movement of religious ideas which swept across the North Atlantic world in the eighteenth century. This chapter charts the growth and development, character and nature, and consolidation and decline of British Methodism in the nineteenth century from five distinct perspectives. First, Methodism grew rapidly in the early nineteenth century but struggled to channel that enthusiasm in an effective way. As a result, it was beset
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