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Black, Prudence Sarah. "Lines of flight the design history of the Qantas flight attendants' uniforms /." Connect to full text, 2008. http://hdl.handle.net/2123/5397.
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Thesis (Ph. D.)--University of Sydney, 2009.Title from title screen (viewed September 18, 2009) Submitted in fulfilment of the requirements for the degree of Doctor of Philosophy to the Dept. of Gender and Cultural Studies, Faculty of Arts. Degree awarded 2009; thesis submitted 2008. Includes bibliographical references.
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Henning, Sanchen. "SAA cabin attendant's [sic] experience of environmental stressors." Pretoria : [S.n.], 2005. http://upetd.up.ac.za/thesis/available/etd-11182005-100342.
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Black, Prudence. "Lines Of Flight: The Design History of the Qantas Flight Attendants' Uniform." University of Sydney, 2009. http://hdl.handle.net/2123/5397.
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Doctor of Philosophy(PhD)This thesis maps the sixty year history of the Qantas flight attendants’ uniform. It figures the Qantas uniform as a prism through which to explore a history of modern Australian fashion and design, and the social and cultural web that gives life to the image of the Qantas flight attendant, rather than a history of the airline itself. Qantas, with its humble origins in the rural town of Longreach, Queensland, became the national carrier when it combined interests with Britain’s Imperial Airways to form Qantas Empire Airways in 1934. From the time the first female Qantas flight hostess appeared on board in 1948, the aircraft aisle became a 'catwalk for the image-makers'. It is particularly important to the role of the flight hostess, later the flight attendant, that the dress of the cabin crew, although clearly defined as uniforms, also responded to current fashion from the beginning of this history. Although the story of Qantas has been well documented, this thesis will focus on the uncharted area of the evolving design history of flight uniforms from the clinical white dress of the 1940s, through the military designs of the 1950s and the synthetics and stilettos of the 1960s, right through to the corporate designs of the present day. The analysis of such corporate design is a relatively new field. This study uses the flight attendants’ uniform to chart the links between the Australian fashion and textile industry and with militarism, versions of Australian nationalism and cosmopolitanism, the corporate world and the role of international designers in Australian design history. While the method of this thesis is largely archival, meticulously detailing the changing facets of the Qantas uniforms and unfolding those details into an engagement with these historical context, there are other theoretical influences on this study. In particular, it is underpinned by the ‘semiotics of uniformity’ drawn from fashion and design studies and by an equal focus on discourse analysis. The flight hostess’s uniform was always a complex ‘articulation of discourses’ as national image had to be played off against international trends, dominant and emerging gender norms, and the language of professional 'decorum' for people with high levels of responsibility and public exposure. Across each of these registers, the frisson of glamour was also a factor, morphing across this history from images of modernism and internationalism via the quasi-erotics of uniform fetishism into ‘postmodern’ performativity.
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Porter, P. "Work schedule stress and wellness in female air cabin attendants." Master's thesis, University of Cape Town, 1988. http://hdl.handle.net/11427/17173.
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Bibliography: pages 140-155.The research investigated Work Schedule Stress experienced by female air cabin attendants (CAs) employed by South African Airways and its relationship to health variables in CAs. Specifically, it was hypothesised that Work Schedule Stress is an important stressor for CAs and is inversely related to health variables. Furthermore, the variables of Potency, Trait Anxiety, Trait Anger, and Social Support were proposed to moderate the relationship between Work Schedule Stress and the health variables. Data were collected from a sample of 108 domestic crew and 43 international crew. The data collection was conducted in two phases, via interviews and self-report inventories. The interview data were used in a qualitative study but were also content-analysed in terms of a number of dimensions; the latter were included with the quantitative data obtained from the questionnaire. The qualitative analysis, based on the grounded theory approach, formed the backbone of the research. The quantitative data were subjected to correlational analysis, supplemented by subgroup analysis to assess moderator effects. Work Schedule Stress was demonstrated to represent a major stress for CAs with consequent adverse effects on health. The results did not provide support for the moderating effects. Conclusions were drawn, recommendations made to the SAA and CAs themselves of means to enhance wellness, and suggestions for future research proposed.
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Georgiadis, Stavros. "Unternehmenskultur der Swiss aus Sicht ihrer Flight Attendants : eine empirische Studie /." Zürich : Hochschule für Angewandte Psychologie, 2004. http://www.hapzh.ch/pdf/2s/2s0785.pdf.
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Tyler, Melissa Jane. "Women's work as the labour of sexual difference : female employment in the airline industry." Thesis, University of Derby, 1997. http://hdl.handle.net/10545/283398.
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This thesis is based on an empirical investigation of women's work in the airline industry. It aims to build on previous research into women's work by focusing not on the commodification of women's perceived nature (James, 1989), on femininity (Davies, 1979) or on women's sexuality (Hochschild, 1983, Adkins, 1995), but on the commodification of sexual difference, based on an analytical account of empirical research into the flight attendant as the iconic sexually differentialized labourer. The two key findings which emerged from the research are, first, that as one respondent put it, the flight attendant is " part mother, part servant, part tart"; her work is essentialized, feminized and also sexualized. The research suggested that these three processes are so closely interrelated that they actually constitute analytically distinct elements of the same labour process through which not only se~ gender and sexuality but sexual difference - "the specific properties ... qualities ... or attributes that women have developed or have been bound to historically ... which make them women not men" (De Lauretis, 1989: 5-6) - is commodified. The second theme is that, as sexually differentialized labourers, women workers are managed through the manipulation and maintenance of their 'organisational bodies', through a range of managerial techniques which involve, at least in part, a process of instrumental aestheticization. The underlying aim of this thesis is to offer a theoretical account of the sexual differentialization of women's work in an attempt to contribute to the development of a criticaL feminist theory of the commodification of sexual difference.
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Park, Mi-Yeon. "The smoking behavior of young Hong Kong female flight attendants in major airline in Hong Kong." Click to view the E-thesis via HKUTO, 2008. http://sunzi.lib.hku.hk/hkuto/record/B4171183X.
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Tilley, Gail. "Stress, wellness and subordinate service roles in female cabin attendants." Master's thesis, University of Cape Town, 1989. http://hdl.handle.net/11427/15870.
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Bibliography: pages 201-214.Stressful aspects of work and non-work life were investigated amongst 101 female cabin attendants (CAs) who had worked at the South African Airways on either internal or external crew for a minimum of three years. A particular focus was on the subordinate service role of CAs. The research design consisted of different complementary phases. Firstly, extensive interviews were conducted with supervisors and co-ordinators, in order to gain background information on the organization and on the work of a CA. Secondly, semi-structured interviews of about 30 to 60 minutes duration were conducted with CAs while they were on stand-by duty. Thirdly, after the interview each one was asked to complete a self-report questionnaire which contained scales, to be returned at a later stage.
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Yue, Philip. "An airline cabin crew appraisal system with a service quality approach /." Hong Kong : University of Hong Kong, 1996. http://sunzi.lib.hku.hk/hkuto/record.jsp?B1798242X.
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De, Wet Cynthia. "The role of packaging in customer satisfaction within the supply chain a study in the airline industry /." Diss., Pretoria : [s.n.], 2007. http://upetd.up.ac.za/thesis/available/etd-07142008-085724.
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Singh, Rahul. "Blue skies or dark clouds for the pilots and flight attendants? : Loyalty, self-loyalty, commitment and motivation in the flight industry." Thesis, Karlstads universitet, 2020. http://urn.kb.se/resolve?urn=urn:nbn:se:kau:diva-80095.
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While worldwide the flight industry was increasing in the last decade, little is known about the working environment of pilots and flight attendants. This paper aims to develop a deeper understanding based on the theories of loyalty, self-loyalty, commitment, and motivation for pilots and flight attendants in the low-cost segment and the carrier segment in the flight industry. A qualitative study with a semi-structured interview is provided. In total, three pilots and three flight attendants who work for a low-cost airline and carrier airlines from all over the world were interviewed. The findings show that a differentiation between before the COVID 19 pandemic and during COVID 19 has to be made. Before COVID 19, pilots were almost satisfied with their working conditions whereas flight attendants felt their working conditions could have been improved in terms of better wages. However, during the COVID 19 time, both the flight attendants and pilots are afraid of losing their job. Due to COVID 19, many flights were cancelled which might have an impact on the flight industry in the future. My studies open up possibilities for new research in the future about the transformation of the flight industry after COVID 19.
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Moosa, Raeesa. "Exploring work life balance amongst female flight attendants at selected airlines in the Western Cape." University of the Western Cape, 2018. http://hdl.handle.net/11394/6048.
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Magister Commercii (Industrial Psychology) - MCom (IPS)Work life balance has become an increasing concern for most employees, organisations and industries, not only in South Africa but in many countries around the world. Work life balance has some implications for quality of life. Quality of life is becoming increasingly popular as many individuals are pursuing careers that make work life balance possible. However, due to an increase in the demand of work responsibilities as well as domestic duties, many struggle to find the balance which results in negative consequences for both organisations and individual workers. With a changing world and workforce, women are rapidly entering the workforce and challenging the status quo. Nonetheless, women's employment allows greater ability to negotiate for fairness in the marital relationship and to question the role of a woman in today's society.
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朴美連 and Mi-Yeon Park. "The smoking behavior of young Hong Kong female flight attendants in major airline in Hong Kong." Thesis, The University of Hong Kong (Pokfulam, Hong Kong), 2008. http://hub.hku.hk/bib/B4171183X.
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Allan, Michael J. "An exporation of the cabin crew lifestyle and role : A study into the willingness of flight attendants to deliver emotional labour." Thesis, University of East London, 2010. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.536611.
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Previous research (Allan, 2005) indicated that full time longhaul flight attendants for a major international airline, who voluntarily moved to part time contracts, have a higher absenteeism levels than their full time colleagues. The purpose of this study was to explore the flight attendant role and lifestyle and investigate whether different lifestyle choices affected the willingness of flight attendants to engage in emotional labour. The cohort was recruited from within the longhaul fleet of a major British legacy carrier airline and all the participants were volunteers. The cohort consisted of full time and part time, male and female flight attendants with different lengths of service, seniority and grades within the specified airline. The unique employment conditions of the cohort enabled a minimisation of confounding variables identified in previous part time employee research. The study utilised a mixed methodology of thematic analysis (N=6) and Q methodology (N=23) to investigate the differing lifestyle and role priorities of a group of longhaul flight attendants. The epistemological debate regarding mixed methods was investigated as part of the research, with thematic analysis used to gain an in depth understanding of full time and part time employee perspectives. Sixty nine (69) statements, generated from the thematic analysis were utilised for the Q method section of the study and PCQ computer software (Stricklin, 1996) used to undertake analysis. Four factors were identified. Results indicate that the full time flight attendants within the cohort have stronger job satisfaction and involvement with the organisation dependant on their seniority, length of service and level of autonomy, in line with the literature. Indications are that the most satisfied full time employees also invested the most effort in remaining connected to the organisation during their days off. All of the established part time employees identified onto one factor indicating significantly different priorities, with differing attitudes towards the provision of emotional labour and the content prioritisation of their psychological contract in comparison to their full time colleagues. The analysis indicates that the length of time disconnected or detached from the organisation may well contribute to the higher levels of absenteeism with the anticipated or perceived effort involved in providing emotional labour being a distinguishing factor. This research gives an in depth understanding of the possible causes of absenteeism for part time employees who deliver emotional labour, raising the question of the necessity for a differing management style, contracting and level of engagement to meet differing expectations. This research raises that question that contrary to the literature part time employees may have a different priority order within their psychological contract and employers may need a different approach when trying to engage and motivate these employees.
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余兆榮 and Philip Yue. "An airline cabin crew appraisal system with a service qualityapproach." Thesis, The University of Hong Kong (Pokfulam, Hong Kong), 1996. http://hub.hku.hk/bib/B31267828.
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Zambujal, Ricardo Miguel Santinhos. "Fadiga ocupacional e processos de regulação emocional: Um estudo exploratório com tripulantes de cabine." Master's thesis, ISPA - Instituto Universitário, 2013. http://hdl.handle.net/10400.12/2739.
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Dissertação de Mestrado em Psicologia Social e das Organizações apresentada ao ISPA - Instituto UniversitárioO presente estudo pretende fornecer evidências empíricas das potenciais consequências da organização dos horários de trabalho, das caraterísticas do trabalho e das experiências de recuperação nos níveis de fadiga percepcionados no início e no final do PSV. A literatura evidencia como indicadores da fadiga ocupacional: a distinção entre voos de NB e WB, o planeamento da escala de trabalho, a “dívida” de sono e a duração do período de tempo em que se está acordado. Um total de 51 tripulantes de cabine participaram neste estudo, transversalmente em 82 PSV categorizados em NB e WB. Para avaliar a fadiga ocupacional utilizou-se o CIS (Bultmann et al., 2000; D’Oliveira, 2012), a Fadiga Samn-Perelli (Samn & Perelli, 1982) e a Sonolência Karolinska (Åkerstedt & Gillbert, 1990). Para medir as experiências de recuperação a The Recovery Experience (Sonnentag & Fritz, 2007; D’Oliveira, 2012). Os resultados explanam o efeito e associação das variáveis inerentes ao contexto de trabalho nas medidas de fadiga ocupacional. Verificou-se que o modelo de investigação proposto, identifica a disrupção do ritmo circadiano (causada por despertares cedo e voos noturnos), o período de tempo acordado (vigília) e as experiências de recuperação como principais indicadores de fadiga ocupacional nos dois momentos de mensuração. Não existiu uma diferenciação estatisticamente significativa entre os voos categorizados, NB e WB. Verificou-se que o distanciamento psicológico é preditor da Fadiga Samn-Perelli no momento inicial; e que a Fadiga Samn-Perelli reportada no momento final tem como preditores a duração do PSV e a Fadiga Samn-Perelli no momento inicial.
ABSTRACT: This study aims to provide empirical evidences regarding the potential consequences of non-standard work schedules, job characteristics and recovery experiences in the perceived fatigue levels at the beginning and end of PSV. The literature suggests the distinction between NB and WB flights, the rostering, sleep debt and wakefulness as occupational fatigue indicators. A total of 51 flight attendants participated in this study across 82 PSV categorized in NB and WB. To assess the occupational fatigue it was used CIS (Bultmann et al., 2000; D’Oliveira, 2012), Fatigue Samn-Perelli (Samn & Perelli, 1982) and Karolinska Sleepiness Scale (Åkerstedt & Gillbert, 1990). To measure recovery experiences it was used The Recovery Experience Scale (Sonnentag & Fritz, 2007; D’Oliveira, 2012). The findings show the effect and association of variables inherent to the working context in measuring occupational fatigue. It has been found that the proposed research model identifies the circadian disruption (caused by early-birds and late calls), the extended wakefulness and recovery experiences, as key indicators of occupational fatigue in both measurement moments. There was not a significant statistical difference between flights, NB and WB. It was found that psychological detachment is a predictor of subjective fatigue Samn-Perelli in the initial moment. Both, subjective fatigue Samn-Perelli (initial moment) and time length of the PSV are predictors of fatigue levels (Samn-Perelli) in the final moment.
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Clark, Barbara L. "Safety talk and service culture : flight attendant discourse in commercial aviation." Thesis, Queen Mary, University of London, 2012. http://qmro.qmul.ac.uk/xmlui/handle/123456789/8382.
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The discourse of commercial aviation flight attendants has historically received no sociolinguistic attention. To address this gap, this thesis explores how flight attendants use language in workplace-related contexts to construct their professional identity and community. I draw on interactional sociolinguistics (Goffman 1981; Schiffrin 1994; Tannen 1993) and sociological research (Van Maanen and Barley 1984; Williams 1986; Marschall 2002) to address how flight attendants use language to orient to occupationally related knowledge and practices which contribute to the discursive construction of community. Data come from two sources: 1) A corpus of 150 textual incident reports submitted by flight attendants to a US government agency which include summaries and proposed causes of the incidents in flight attendants’ own words. 2) A corpus of 105 unique discussion threads containing 4,043 posts to a website hosting several discussion forums aimed primarily at flight attendants. The forums are not affiliated with either government bodies or airline employers and are a virtual space for flight attendants to discuss aspects of their job away from occupational demands. Following Bucholtz and Hall (2004), I show how identity is contextually related and situationally constructed, and emerges from discursive orientations to professional practice, indexicality, ideology, and performance. Moreover, there are certain intersubjective relationships embedded in the discourse which emerge from and add detail to the situational identity constructed through flight attendant discourse. Indexical stances and ideologies which are grounded in institutional training frame and are heightened in the discursive performances of the reports and forum posts. These ideologies motivate and enhance the existing institutional, physical, and sociocultural divisions between flight attendants and pilots, which may have consequences for intercrew cohesion in emergency situations.
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Alexander, Leanne III. "Design Criteria for Female Flight Attendant Uniforms: Wearer Preference Needs Assessment." Thesis, Virginia Tech, 1998. http://hdl.handle.net/10919/36624.
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The purpose of this research was to gather the preferences of flight attendants for garment characteristics of the ideal flight attendant uniform, then translate those garment characteristics to design criteria.
Using uniform silhouette, interior design lines and fabric characteristics as dependent variables, garment characteristics of clothing length and shape, sleeve length and shape, neckline, collar, pocket style, pocket placement, closing type, closing location, waist style, fabric care, color, type, stretch, weight, hand, surface and fabric design were selected as independent variables. The objectives of the study were to determine 1) the flight attendant preferences for an ideal uniform and 2) if a relationship existed between flight attendant age and garment characteristics and between flight attendant years of service and garment characteristics.
A questionnaire was developed and tested as the instrument to be used to gather the wearer preferences and garment characteristics. The development of the questionnaire evolved through a series of pretests. Changes were made based on the reader comprehension of questions, terminology, illustrations and instructions. The data were analyzed using frequency counts, cross-tabulations and independent sample chi-square test.
The data were gathered in the crew lounge of a major southeast airline. The sample consisted of 218 actively employed, Caucasian and non-Caucasian female flight attendants between the ages of 25 to 51 with 1 to 36 years of service. The findings indicated this group of flight attendants preferred three garments; shirt, slacks and cardigan sweater as uniform clothing, and no relationships existed between flight attendant age or flight attendant years of service and preferred garment characteristics.Master of Science
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Lu, Pei Ling, and 呂佩玲. "Analyzing the Fatigue Factors of Flight Attendants in Short-haul Flight." Thesis, 2007. http://ndltd.ncl.edu.tw/handle/86729683567416097006.
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碩士國立臺灣海洋大學
航運管理學系
95
Flight attendants should not only provide a comfortable on board service, but also function as health and safety supervisor to reduce damages during any case of emergency. However, flight attendant fatigue often results in degrading service quality and responses during emergency. Therefore, a research is carrying out for the purpose of identifying factors that cause flight attendants fatigue. A survey was carried out with targeting the sample group of flight attendants whom currently servicing on short distance domestic flights. A result from analyzing data collected was suggested, flight attendant fatigue has direct relationship with age, sleep quality, and number of children with the family. According to research result, anairline companies are strongly recommended to consider the condition of flight attendant individually while scheduling timetable. Cabit crews should also prepare themselves by gaining enough rest before shift. Finally a flight attendants fatigue model is constructed basing on Ordinal Probit. This model includes extra factors such as sex, average each month duty time and so on. This model allows airlines to use as reference for the purpose of further improvement on flight attendants fatigue. Keywords: fatigue, flight attendants, Ordinal Probit Model.
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Cheng, Ching-Ching, and 鄭菁菁. "Analyzing the Fatigue Factors of Flight Attendants in Long-haul Flight." Thesis, 2011. http://ndltd.ncl.edu.tw/handle/81448488768741252757.
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碩士國立臺灣科技大學
工業管理系
99
Flight attendants are responsible for the safety management of cabin, and they have to effectively evacuate passengers to ensure their safety, especially when emergent incidents take place. Therefore, the sobriety and alertness of flight attendants during their duty time are closely related to the aviation safety of passengers. Because long haul flight and transmeridian flight are usually scheduled at night, flight attendants have to adjust their biological clock and sleep time in order to adapt themselves to the nature of their jobs. Therefore, it is easier for them to be interfered and experience different level of flight fatigue. This study investigated the flight attendants on duty for long haul flight in national airline companies, and discussed the factors affecting flight attendants’ flight fatigue from three perspectives, namely personal sleeping habit, job scheduling and working environment. In addition, this study also investigated flight attendants’ subjectively perceived physical and psychological level of fatigue before/after duty time. The results showed that variables such as overall sleep quality on day off, sleep condition on the night before duty time, working environment, and perceived fatigue during duty time, are significantly correlated with level of sobriety after duty time. Variables, such as sleep condition on the night before duty time, sleep condition on flight, and working environment, are significantly correlated with the difference in level of sobriety before/after duty time. Moreover, there is a significant difference in the level of subjectively perceived psychological and physical level of fatigue before/after duty time of flight attendants in national airline companies, which is consistent with the finding of the previous study. This study provided flight attendants with self-management-related suggestions according to the research results. The findings can serve as a reference to aviation authority and various airline companies in Taiwan for adjusting flight attendant of long haul flight because flight fatigue should be taken into consideration. Moreover, it is suggested that aviation authority and various airline companies in Taiwan should attach importance to the flight fatigue of flight attendants, as well as the issues concerning flight crewmembers’ flight fatigue.
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"Identification process of flight attendants: a discursive pattern analysis." 2004. http://library.cuhk.edu.hk/record=b5896193.
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Liu Kit Hang Katie.Thesis submitted in: December 2003.
Thesis (M.Phil.)--Chinese University of Hong Kong, 2004.
Includes bibliographical references (leaves 111-117).
Abstracts in English and Chinese.
Chapter Chapter 1 --- Introduction: Flight attendants in Hong Kong --- p.1
Research Objective --- p.1
Flight Attendants of Samsara Airways --- p.2
Chapter Chapter 2 --- "Literature Review: Identification, Socialization, Internalization" --- p.4
Conceptualization Identity and Identification --- p.4
Organizational Socialization --- p.8
Internalization --- p.12
Previous studies on flight attendants and a critique on emotional labor --- p.15
Chapter Chapter 3 --- Methodology --- p.29
Conceptual Framework --- p.29
Research Methods --- p.31
Major Argument and Outline of Paper --- p.35
Chapter Chapter 4 --- To Be the salient ONE: competition among identities --- p.37
Discursive Resources prior to joining the company --- p.37
Border Crossing: when an outsider becomes an insider --- p.41
Chapter Chapter 5 --- Discursive Tactics in molding a ´بFlight Attendant´ة --- p.46
Discourse of Capital --- p.47
"Production of Knowledge: Rules, Classification System" --- p.47
"Constructing Lifestyle: Cultural, Economic & Social Capital" --- p.53
Discourse of Signs --- p.65
Language: learning the new ´بSamsara´ةEnglish --- p.65
"Body Management: uniform, body project, grooming, behavior" --- p.66
Discourse of Space --- p.74
"Samsara City: workplace, leisure place, consumption place" --- p.74
Inflight: Mixing up the private and public life --- p.76
Conformance vs Performance --- p.80
Chapter Chapter 6 --- Keeping it in shape: Maintenance of identity --- p.86
"Reward and punishment: Simply the Best, Crew to Crew" --- p.86
"More Training: ART, AEQ" --- p.88
"Monitoring System: CPP, TIP" --- p.89
"InHouse Publications: Samsara World, CCN，JetJet" --- p.90
Intranet and Internet --- p.93
Systemizing Identification --- p.96
Chapter Chapter 7 --- "Conclusion & Discussion: Resistance, Consumerization, Internalization" --- p.99
Resistance against private and company rules --- p.101
Consumerization: reciprocal identification and consumerization --- p.105
Rethinking ´بinternalization´ة --- p.106
References --- p.111
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Kung, Yu-Jie, and 龔語婕. "Flight Service and Musculoskeletal Symptoms of Female Flight Attendants on Long-haul Flights -A Case Study of C Airlines." Thesis, 2018. http://ndltd.ncl.edu.tw/handle/tr8b57.
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碩士國立交通大學
管理學院運輸物流學程
106
Flight attendants engaged in long-range international routes are often faced with ergonomic stressors, and they are likely to suffer from work-related Musculoskeletal Symptoms (WMS). The main reason is that heavy lifting is often needed during duty. Improper physical posture with restricted space or personal habit are also the main risk factor. Previous studies have also pointed out that flight attendants on the duty of long-haul flights (flight time more than 6 hours) were more prone to develop musculoskeletal symptoms. Trunk discomforts, especially over neck and back, were more frequent, and the physiological burden of flight attendant was proportional to the flight time. The musculoskeletal symptoms appeared commonly among flight attendants (3%-87%), and most of these flight attendants were female. The impacts of fatigue and corresponding health symptoms of cabin crew members were greater among women. Therefore, this study was based on the theory of occupational burnout. The in-flight services on long-haul route and musculoskeletal symptoms of flight attendants were used as research models. The female flight attendants on long-haul routes were investigated as subjects. A questionnaire survey was conducted and 337 valid samples were collected. The analysis was conducted through R language, Kappa, and Chi-square test. Regression models were used to examine the correlation between in-flight services and WMS on each long-range route model. This study confirmed the work content of female flight attendants on the long-haul flight, and checked frequency and severity of their musculoskeletal symptoms. The study found that the duties of long-haul routes on each type of aircraft and occupational burnout had a significant relationship with musculoskeletal symptoms. Finally, based on the results of the study, various suggestions were made.
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Shao, Pei-Chi, and 邵珮琪. "Identifying Fatigue Factors of Flight Attendants in Short-haul Operations." Thesis, 2006. http://ndltd.ncl.edu.tw/handle/46bx58.
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碩士國立臺灣海洋大學
航運管理學系
93
Abstract The safety of the passengers in flight relies on the cabin crew enormously , if the crew are overloaded with tasks and thus exhausted, their awareness of potential dangers and vigilance will be weakened, and thus become unable to provide quality services. This paper is focused on the discussion of fatigue factors which affect the domestic airline cabin crew, we believe the results can serve as a reference for civil aeronautics authorities when stipulating or modifying related regulations, they may also be able to serve as useful principles for domestic airlines when trying to improve their flight cabin crew fatigue management. Key words: fatigue, flight attendants.
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SHIANG, MENQ-LIN, and 向夢麟. "Applying Fuzzy Multi-Criteria Decision Making to Select Flight Attendants." Thesis, 2017. http://ndltd.ncl.edu.tw/handle/33185941880135948142.
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碩士銘傳大學
觀光事業學系碩士在職專班
105
In the face of increasing competition, there have been major changes to the way an airline is operated and managed, such as upgraded fleets, improved cabins, and the incorporation of new technologies. The quality of inflight services is one of the most important methods airlines can use to distinguish themselves from their competitors, and service quality is essential if airlines wish to remain competitive. The recruitment of competent flight attendants is crucial to the success of an airline as service quality influences customers’ perceptions of an airline. The success and failure of an airline can be attributed to the service quality provided by flight attendants, and customers place a strong emphasis on service quality when it comes to choosing an airline. This study used the fuzzy multi-criteria decision making to select optimal flight attendants based on literature review and expert interviews, criteria and sub-criteria for selecting flight attendant were identified and used to construct a flight attendants selection hierarchy. This study identified 3 criteria: work ability, interpersonal skills, and personal characteristics, and 17 sub-criteria: expression ability, problem-solving ability, professional knowledge, ability to cope with stress, capacity for improvement, attitude toward work, emotional control, teamwork, friendliness, communicative ability, willingness to compromise with others, service enthusiasm, empathy, general health, moral conduct, online behavior, and patience. This study uses China Airlines as an example to illustrate the decision-making process of selecting flight attendants.
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Khanh, Nguyen Thuy Tuong, and 阮瑞祥卿. "Factors Affecting The Loyalty of Flight Attendants at Vietnam Airlines." Thesis, 2017. http://ndltd.ncl.edu.tw/handle/kujfm9.
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碩士美和科技大學
企業管理系經營管理碩士班
105
The flight attendants are very important and play a key role in trading process of Vietnam Airline. In the context of Vietnam's growing economy, the growing demand for air transportation services is increasing, not only domestic air routes but also international air routes and the competition between between aviation enterprises, especially the "battle" for good personnel, skilled labor, leading to the wave of labor movement, makes high staff turnover rates among businesses. So the objective of this research is to find out the most important factors impact on loyalty of flight attendants at Vietnam Airlines to analyze, evaluate, and make an assessment and measures to rectify the points is limited, contributing to the development of a complete human resource policy for the company, particularly policies to increase loyalty to employees. Vietnam Airlines was established by the Government in January 1956, marking the birth of the Civil Aviation Industry in Vietnam with very few crews, with only five aircraft Fly propeller IL 14, Aero 45... Over the past 20 years, with an average annual growth rate of double digits, Vietnam Airlines has grown to become a prestigious airline in the region thanks to its modern fleet strength. Extensive network of routes and convenient connections, especially in Indochina. Starting with the domestic flights are not normal, today Vietnam Airlines has been exploited to 21 provinces and cities across the country and 28 international destinations in 26 countries and territories. This research used quantitative methods, using questionnaires to interview and uses the SPSS 22.0 application to analyze the results. Total 370 surveys were delivered on 1/1/2017 to and get back on 01/03/2017 with 356 qualified surveys. The successful recovery rate is about 96.21%. Based on the result from research, there are 4 factors that effect directly to the loyalty of flight attendants at Vietnam Airlines: salary, nature of work, work environment and training & promotion. First, the work environment is the most factor imptact loyalty of flight attendants at Vietnam Airlines. Second, nature of work factor, Vietnam Airlines should take care all of the thing related to work due to it will affect to employee loyalty. Three, with salary factor, Vietnam airlines should build up salary budget for each group which can pay be paid for high potential in VietNam Airlines. Fourth, with training& promotion factor, Vietnam Airlines should make a training program to enhance the skill and productivity of each flight attendant. This research analysed the loyalty of flight attendants at Vietnam Airlines only, therefore, the result was limited in small group and covered only a specific number of flight attendants.
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Chien, I.-Chun, and 錢怡君. "A Study on China Airlines Flight Attendants’ Strike in 2016." Thesis, 2018. http://ndltd.ncl.edu.tw/handle/47fzfg.
Full textAbstract:
碩士國立臺灣大學
政治學研究所
106
Going on a strike is a rare phenomenon in the Taiwanese society. In fact, it’s often viewed with negative connotation. It’s a result of Taiwan’s legal restrictions on strike. Even after the Amendment of the Three Labor Law, under which restrictions on strike have eased considerably, it’s still very difficult for Taiwanese workers to get permit to go on a strike legally. In 2016, flight attendants at the China Airlines staged the first ever strike. The company accepted all the 7 demands made by the flight attendants within 24 hours. It was considered the most successful strike in the Taiwan history. From the beginning of the strike to the end of the settlement, the entire process has won high level of support from the general public. The media wrote headlines like “a strike with most good-looking people” and “the sweet scent from the strike,” which put the flight attendants on strike in a positive light and won island-wide attention. The physical appearance of a flight attendant has been one of the priorities in the cruitment conditions of airliners. It’s also one of the ways for airliners in Asia to attract customers. But based on this incident, the physical appearances of the flight attendants have also become the weapons that helped them won the strike. China Airlines was founded with links to the Air Force. It’s still considered a state-affiliated company with 49% stake owned by the government. The company may be operating in the manner of a private entity, but its presidents and managers have to be appointed by the government. Before 2000, CAL’s corporate cultureand management were mainly dominated by the pan-blue mainlanders. But after the change of government from the Kuomintang to the Democratic Progressive Party and vice versa, the corporate culture and management also changed accordingly. The 2016 strike took place shortly after the DPP defeated the KMT and returned to power. The day of the strike was on the day of President Tsai Ing-wen’s first overseas trip since she won the presidency. President Tsai openly supported the strike and that has become the key to its success. In the past, CAL emphasized on patriarchy style of management, but it began to change when they started hiring employees from the Sun Flower Movement generation. The generational gap is also one of the reasons behind the strike. On the surface, the employer has agreed to all the terms raised by the flight attendants. But after the strike ended, the company put a hiring freeze on local flight attendants and hire foreign flight attendants or interns from universities instead. The strike in 2016 may seem like a victory for the employees, but the employer has more tools to deal with disgruntled employees in strikes. Initially, CAL flight attendants hoped the strike could turn the table around, but there has not been any apparent improvement in their working condition afterwards.
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Kao, Wen-Chin, and 高文欽. "The Requirements and Recommendations of Flight Attendants' Uniform.A Survey Study of China Airlines Flight Stewardess' Uniform." Thesis, 2014. http://ndltd.ncl.edu.tw/handle/7843sk.
Full textAbstract:
碩士亞東技術學院
應用科技研究所
102
Abstract The primary purpose of this study is focusing on whether the current national flight stewardess’ uniform meets the requirements of in-flight service and the needs of on-duty performance. Further, to interview some flight stewardess for seeking their comments on uniforms. In addition to the basic function of a uniform---workable, comfortable, and presentable, we need to consider the nature of the job in particular, such as cross-country, cross-time zone, cross-climate…etc. to meet the various practical needs. The comments and suggestions from the interview will bring input and reflect on the design of new generation uniform in the future. By the progression of mentioned interviews, I incorporate my relevant study, the functional fiber textile common sense into the interviewees’ mind, so as to let them know that nowadays’ textile industry has jumped out of the stereotype and proceed to high-tech textile area. In the same manner, these interviewees are fully aware, with the research and development of modern functional fiber textile, the know-how may serve the various functional needs and purposes of flight stewardess’ uniform. Nowadays, to cope with the keen global competition, customer service oriented airlines, China Airlines, for instance, in addition to highly emphasized on business concept “Putting Customer First”, it’s essential to grasp the various practical needs of flight stewardess’ uniform. Like one Chinese saying puts it this way: “Good craftsmanship depends on use of the right tools” Using the functional fiber textile may produce uniforms which meet the multi-functional requirements of the flight stewardess’ workplace. It also improves the in-flight service and customer satisfaction effectively and efficiently. Without doubt, the caliber of customer satisfaction is subject to the in-flight service personnel for the most part. Therefore, induction and incorporation of functional fiber textile and hi-tech textile will be the key competitive and superior factor for the airline industry in the business world.
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Yin, Bang Chih, and 尹邦智. "The Research of Flight Attendants’ Leisure Activity Participation and Leisure Constraints." Thesis, 2005. http://ndltd.ncl.edu.tw/handle/78655178425877841690.
Full textAbstract:
碩士朝陽科技大學
休閒事業管理系碩士班
93
Due to the job function of the flight attendants is very special. The purpose of this study was to explore the relationship between leisure attitude and leisure constraints among the flight attendants. Providing good leisure attitude suggestions for them. Helping them to decrease their leisure constraints and to slow down their working pressure. Then they can promote the service quality and business effects. This study collected 450 useful questionnaires during April 10 to May 10,2004.The structural questionnaire was designed to collect data including social factors, leisure activity participation, leisure attitude, leisure preferences, and leisure constraints. The data were collected and analyzed by descriptive statistics method, and factor analysis. The results showed as follow: 1.Personal characteristics of flight attendants can affect their leisure activity participation. 2.Personal characteristics of flight attendants can affect their leisure preferences, and leisure constraints. 3.According to the result by factor analysis, the flight attendants’ leisure attitude can discriminating “good for self-perception and production”, “ promoting health and social relationship”, “want to improve activity participation”, “want to exclude constraints”. 4.According to the result by factor analysis, the flight attendants’ leisure constraints can discriminating “the space equipment limit”, “personal ability is not enough”, “relatives and friends held up”, “busy without leisure”.
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"Embodying gender politics: a study of flight attendants in Hong Kong." 2002. http://library.cuhk.edu.hk/record=b5896026.
Full textAbstract:
Li Shuk-wan.Thesis (M.Phil.)--Chinese University of Hong Kong, 2002.
Includes bibliographical references (leaves 196-203).
Abstracts in English and Chinese.
ABSTRACT --- p.I
摘要 --- p.II
ACKNOWLEDGEMENTS --- p.III
Chapter CHAPTER 1. --- INTRODUCTION --- p.1
Statement of Goals --- p.1
The Feminization of The Occupation --- p.4
Setting： The Development of Gender Rights in Hong Kong --- p.10
Literature Review --- p.11
Methodology --- p.20
Field Observation --- p.23
About Skyhawk Air --- p.24
Questionnaires with the General Public --- p.25
Media Data --- p.25
Field and Thesis Languages --- p.26
Ethical Issues --- p.26
Outline of Thesis --- p.27
Chapter CHAPTER 2. --- "NEGOTIATING ""HUNGJE"" STEREOTYPES IN PUBLIC DISCOURSE" --- p.30
"Discourse, Ideologies, and the Normalized Public" --- p.30
Images of Hungje in the Media： The Public/Private Dichotomy --- p.33
Kind and Caring Mothers --- p.35
Friendly Neighbors --- p.37
Agents of Smile --- p.38
Beauty Icon --- p.41
Sex Icon --- p.44
Stereotypical Images of Hungje in Public Discourse --- p.47
FAs' Responses to Stereotypical Images in Public Discourse --- p.49
"""Hungje and the Public/Private Dichotomy" --- p.50
"""I am a Flight Attendant"" and ""I Work in the Airline Industry """ --- p.52
Chapter CHAPTER 3. --- RECRUITING THE RELEVANT BODY --- p.62
Experiences of Recruitment --- p.62
"""To See and To Be Seen""" --- p.66
Phoenix Air Recruitment --- p.68
The Face --- p.68
"A ""“Pro ´ح Dress Code" --- p.70
The Arm-Reach --- p.71
"The ""Official"" FA Image" --- p.72
Tiger Air Recruitment --- p.73
The Arm-Reach --- p.73
The Standing Posture --- p.73
The FA Image --- p.74
The Sitting Posture --- p.75
"The ""Official"" FA Image" --- p.76
The Skin --- p.77
The Hairstyle --- p.78
Body Gestures --- p.79
Pre-Employment Briefing --- p.81
Conclusion --- p.82
Chapter CHAPTER 4. --- CREATING AN APPROPRIATE MARKETABLE IMAGE --- p.84
The Training Course --- p.85
Image Management at Work --- p.87
Behavioral Management --- p.88
Emotional Management --- p.91
"Teaching the Essence of ""“Heart""" --- p.92
Quality Control on Workers' Smiles --- p.95
Smile War: Keeping Smiles in Difficult Times --- p.97
Body Image Management --- p.103
Practicing Sexually-Dichotomized Gender Images --- p.104
Interacting with the Make-up and Dress Codes --- p.111
Chapter CHAPTER 5. --- BODY IN SERVICE: INTERACTING WITH CO-WORKERS --- p.123
Ethnography of FAs' Work Life --- p.123
Going to Work and Meeting the Public --- p.124
Pre-Flight Work --- p.126
Pseudo-Kin System --- p.127
Pre-Flight Briefing --- p.129
Leaving for the Ramp and Ground Preparation --- p.130
Welcome On Board --- p.131
Rush Hours --- p.132
Body Contact in the Galley --- p.132
Other In-Flight Work and FAs' Rest Time --- p.133
Landing --- p.134
Interacting with Co-workers --- p.134
Expected Gender Roles --- p.135
Embodying the Socialized Gender Responsibilities --- p.144
Chapter CHAPTER 6. --- EMBODYING GENDER AND ETHNICITY: INTERACTING WITH PASSENGERS --- p.149
Teaching the Relationship with Passengers --- p.149
Maintaining a Physical Distance from Passengers --- p.151
In-Flight Violence --- p.153
Sexual Harassment --- p.159
Verbal Harassment --- p.160
Optical Harassment --- p.160
Physical Harassment --- p.161
In-Flight Courtship --- p.164
Chapter CHAPTER 7. --- CONCLUSION --- p.172
between work and family： individuality vs. motherhood --- p.176
"Changing Attitude Towards The Conventional ""“Mother"" Role " --- p.180
"The ""Traditional"" Gender Concepts " --- p.182
"Gender Politics Between ""Traditional"" and ""New"" Concepts " --- p.186
The Future of Gender Relations in Hong Kong --- p.189
APPENDIX 1. INTERVIEW PROTOCOL FOR FLIGHT ATTENDANTS --- p.191
APPENDIX 2. QUESTIONNAIRE FOR THE HONG KONG CHINESE PUBLIC --- p.194
APPENDIX 3. QUESTIONNAIRE FOR THE HONG KONG CHINESE PUBLIC (ENGLISH TRANSLATION) --- p.195
REFERENCE CITED --- p.196
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Chang, Sheng-Ying, and 張聖穎. "Explorating Flight Attendants’ Experience with Self-reflection of a Graduate Student." Thesis, 2016. http://ndltd.ncl.edu.tw/handle/67e4h3.
Full textAbstract:
碩士國立彰化師範大學
輔導與諮商學系所
104
This thesis explores the “flight” experience of cabin attendants, with a focus on how they adapt and survive in the workplaces. Through in-depth interview with five participants including those who are still in service or retired, the meaning of “flight” to cabin attendants is analyzed by a qualitative research method. In addition, self-reflection and the own experience of the researcher is described as a supplement for comparison. The analysis of cabin attendants’ flight experience is presented in four categories: “flight” with “the moving life”, “flight” with “the value of work”, “flight” with “whether services or not”, and “flight” with “social and cultural context”. Moreover, the researcher’s own experience in applying flight attendant and the progress of completing this thesis are supplemented and integrated to the outcome of research. In brief, the study is summarized in four main conclusions and eleven items with a proposal to explain from two-dimensional to three-dimensional points of view. At last, the study provides suggestions for future studies and practitioners for working with flight attendants.
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CHUNG, Chi-Ti, and 鍾吉帝. "Quality of life and its related factors among female flight attendants." Thesis, 2009. http://ndltd.ncl.edu.tw/handle/83370805661434274485.
Full textAbstract:
碩士國立台北護理學院
護理研究所
97
The purpose of this study was to explore the quality of life and its related factors such as demographic data, work status, fatigue, sleep quality and family function among international female flight attendants. The study used on the basis of a cross-sectional research design. A purposive sample of 207 subjects was recruited from Aviation Medical Center. Data were collected from July to August in year 2008. After signing an inform consent, participators answered a questionnaire which included the Multidimensional Assessment of Fatigue（MAF）, Chinese version of the Pittsburgh Sleep Quality Index（CPSQI）, the Family APGAR Index, and WHOQOL-BREF Taiwan version. Descriptive statistics, t-test, One-Way ANOVA, Scheffe’s post hoc test, Pearson product-moment correlation, Spearman’s correlation, and stepwise multiple liner regression analysis were applied to explore female flight attendants’ holistic quality of life and its related factors. The findings of this study was that the mean score of the female flight attendants’ holistic quality of life was 54.49（SD=6.48）, which is at a high-intermediate level. The physical health domain got the highest, but the psychological domain was the lowest. Religious, no-drug user, the employed status of the chief or assistant chief, well sleepers and its functional family had better holistic quality of life. Job stress and fatigue were negatively related to holistic quality of life, but job passion was positively related to it. Results of the stepwise multiple liner regression analysis showed that the predictions of holistic quality of life were sleep quality, family function, fatigue, job passion, and religion. These five variables explained 34% of the variance in female flight attendants’ holistic quality of life. Finally, according to the results of this study, the researcher would provide some suggestions for related department of airlines, female flight attendants, health care workers, and research in the future.
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LEE, WEI, and 李瑋. "THE STRATEGIES IN WORK AND DOMESTIC LIFE OF MARRIED FLIGHT ATTENDANTS." Thesis, 2009. http://ndltd.ncl.edu.tw/handle/32268888010916360158.
Full textAbstract:
碩士國立臺北大學
社會學系
97
The research subjects of this study are married female flight attendants who have children under the age of 12 in a local airline company of Taiwan. Using qualitative research methods of participant observation and in-depth interview, this research aims to explore the variety of the impact the special working conditions of flight attendants has on their domestic life. By analyzing these flight attendants’ views towards their working experience, this study seeks to contribute to an understanding of the influence of one’s professional/work experience on her personal and domestic life. This paper also discusses how the flight attendants demonstrate individuality in their life style and life strategies facing the clash between their career and domestic life. Focusing on the emotional labor experience and shifting working time schedule system of flight attendants, this study discusses their effects on their experience and strategies in work and domestic life. Considering the historical background of the profession and the changes of airline industry, the entire study also asks a question: how it was, how it is, and how it will be, of the life of married female air attendants? Based on the Boundary Work Theory, along with the Grounded Theory as the research method, this research finds that the boundary between the work and domestic life of married female flight attendants does not remain fixed; on the contrary, it is constantly shifting according to the change of the recognition of different environments. The flight attendants depend on the life strategy of “mobility” to find a balance point between work and domestic life. However, under the co-operation between capitalism and patriarchy, gender becomes the mechanism which separates service-oriented work and household work, which also constructs the labor and plight of the domestic life of female attendants. Lastly, this study emphasizes the breaking of the boundary between the public and private domains. The service-oriented work and household work should not be ‘women’s responsibilities’. In both workplace and domestic sphere, the values based on equality and mutual respect and benefits between both genders should be established. Corporations should not view economic activities and domestic life as two separate fields. Besides following laws and governmental regulations and providing welfares to mothers, the corporation should also have reasonable management and systems that respond to the needs of female employees who have children. The only way to achieve gender equality is through the practice and co-ordination of social values, corporate moral values and the welfare system. Keywords: cabin attendants, airlines attendants, air crew, work and family, emotional labor, shift work.
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CHIANG, CHIH-YING, and 江致瑩. "Exploring the Factors on the Voluntary Occupational Turnover of Flight Attendants." Thesis, 2018. http://ndltd.ncl.edu.tw/handle/q3eyaz.
Full textAbstract:
碩士朝陽科技大學
休閒事業管理系
106
Abstract In the past, most of the research about flight attendants focused on work stress, climate organization, service attitude and occupational turnover tendency, but few research explored the factors of their occupational turnover. Flight attendants have to face the long-term work pressure. Finally, they choose to leave the industry and unwilling to return. Therefore, this research aims to discuss the factors that cause flight attendants’ voluntary occupational turnover. In the study, the research process is divided into two phases. The first stage is to collect all the reasons why flight attendants leave their positions by reviewing literatures and interviewing two in-duty flight attendants with a semi-structured interview. We constructed a conceptual framework of factors on voluntary occupational turnover and design AHP questionnaires. The second step, 24 samples of in-duty international flight attendants of lines were collected with 100% response rate. By AHP analysis and IPA analysis, the results show that personal aspect are the main ones affecting flight attendants’ willing to occupational turnover. Moreover, the most important factors of personal aspect as the following: Health(0.2661), Circadian Rhythms(0.166), Marriage and Family(0.156). Based on the results of the research, it could help airlines companies to know more about the main causes of voluntary occupational turnover of flight attendants, and help them to avoid the huge cost in recruiting and human resource.
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Henning, Sanchen. "SAA cabin attendant's [sic] experience of environmental stressors." Diss., 2002. http://hdl.handle.net/2263/29528.
Full text
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Lin, Chen-Gin, and 林純菁. "Determinants of Job Satisfaction of Flight Attendants—An Case of China Airline." Thesis, 2005. http://ndltd.ncl.edu.tw/handle/61173433530528903182.
Full textAbstract:
碩士國立暨南國際大學
國際企業學系
93
This paper investigates the determinants of job satisfaction of flight attendants by taking China airline as the example. Our research design is presented as the followings. First, we use 57 valid questionnaires for the pretest and adopt the framework of item and reliability analyses to establish our questionnaire reliabilities. Then we adopt the random approach to sample 250 flight attendants and 242 of them are finished and returned. Moreover, 206 in 242 (about 82.4%) are valid. Last but not the least, we adopt these valid data to calculate the descriptive statistics and person products-moment correlations as well as operate the stepwise regressions to examine several interesting hypotheses established in this paper. Our empirical findings are consistent with the following notions. First, flight attendant with higher level of internal control will be associated with higher job satisfaction. Second, task identity and feedback can efficiently increase job satisfaction. Third, the more chiefs concern about their crew, the more job satisfaction will be. Fourth, the higher level of cross-cultural conflict will be associated with lower job satisfaction.
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Wang, Li-Chuan, and 王麗娟. "An Empirical Study on the Job Characteristic, Job Stress among Flight Attendants." Thesis, 2003. http://ndltd.ncl.edu.tw/handle/33195258143891708953.
Full textAbstract:
碩士國立中央大學
人力資源管理研究所碩士在職專班
91
There are many studies on the job stress, the impact resulting from job stress and change of employee’s behavior. Excessive stress is mentally harmful to the employee, which will directly affect the efficiency of the organization. According to the surveys done both domestically and abroad in the past few years, job seekers, especially young people, placed flight attendants with high priority in their career management. Flight attendants work on roster duty to provide comfortable and safe services in the cabin for the passengers. The purpose of the study is to have a clear picture on the relations of the characteristics of the job of flight attendant, job stress and the impact on occupational health and job satisfaction. This is a study on the flight attendants of a private airline. The Chinese OSI-2 system is applied to help working out the report. There were 154 survey forms in total being distributed to the flight attendants. All the forms were returned with 137 successful responses. It represents an 88.96% available data. Basing on the statistical analysis, we have the following findings: 1.Three most significant factors leading to the cause of stress are “recognition”, “personal responsibility” and “relationship”. 2.Inadequate performance is the main concern on occupational stress among flight attendants. 3.“Relationship”, “managerial role” and “recognition” will have a big impact on mental status of flight attendants. 4.Physical status is tremendously affected by “personal responsibility”. 5.“Organizational climate” plays a leading role in the area of job satisfaction. To assist the flight attendants to effectively minimize and manage occupational stress, the company is suggested to strategically improve working environment, management style and enhance the capability of flight attendants in this regard.
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KAO, YU WAN, and 高毓婉. "A Study of Impact Factors to International Female Flight Attendants’ Career Transformation." Thesis, 2017. http://ndltd.ncl.edu.tw/handle/38256009683646468335.
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Tsai, Kuo-Ling, and 蔡幗羚. "Relationships among Relational Aesthetics of Flight Attendants, Service Climate and Customer Loyalty." Thesis, 2018. http://ndltd.ncl.edu.tw/handle/x36sge.
Full textAbstract:
碩士國立臺北大學
企業管理學系
106
"Aesthetics" has recently been a subject of discussion and application in various fields of study. Aesthetics applies to cosmetic as well as to human senses. Aesthetic sensation is that human uses the senses to feel the changes and make selections. The concept of aesthetics is so common that its application is integrated in daily necessities and activities which include food, clothing, housing, transportation, and entertainment. The aviation industry is highly competitive. The companies offer similar the same strategies and discounts to customers. If aviation companies want to differentiate themselves from others, they rely on the quality of service. Therefore, flight attendants play a very important role. Through the concept of relations aesthetics among flight attendant, companies can cultivate the concept of aesthetics and establish relationships; moreover, enhance customer loyalty, and also explore whether service climate has an impact on the aesthetics among flight attendants and customer loyalty. Through hierarchical regression analysis, result shows that relational aesthetics among flight attendants has positive impact on customer loyalty. Besides, service climate has partial mediation effect on the relationship between relational aesthetics among flight attendants and customer loyalty. The results support the hypotheses that (1) Relational aesthetics among flight attendants has positive impact on customer loyalty; (2) service climate has positive impact on customer loyalty; and (3) service climate has partial mediation effect. It is hoped that the results of this study can add new research areas to the field of relations aesthetics and provide a direction for managers to enhance customer loyalty.
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Evans, Louwanda. "Facing Racism at 30,000 Feet: African American Pilots, Flight Attendants, and Emotional Labor." Thesis, 2012. http://hdl.handle.net/1969.1/ETD-TAMU-2012-05-11127.
Full textAbstract:
In this qualitative study, I examine the experiences of African American pilots and flight attendants with emotional labor. Integral to existing theories of emotional labor is the incorporation of voices of color and their contemporary movement into professional industries. Essentially, most all theories of emotional labor were built through the examination of low-wage service workers in gendered or racially segregated occupations, with only recent incorporations of gendered occupations within professional settings. Using the theoretical concept of emotional labor, or the labor required to reduce or suppress feeling in order to sustain the outward countenance that produces the proper state of mind in others, I argue that emotional labor is much more than labor produced within the confines of a job, but is also based on identity characteristics that directly influence interactions in the workplace. Therefore, I qualitatively examine, through in-depth interviews with more than thirty African American flight crew members, how emotional labor is influenced and performed when people of color are introduced to professional settings.
The results of this study show that there are multiple dimensions of emotional labor that should be added to existing theory. Primarily, existing standards of emotional labor in the airline industry are a direct result of institutional structures and cultures created during a period of systematic exclusion that do not account for contemporary racism and sexism. Thus, performing emotional labor in this industry is unequally placed on those white women and people of color that had no input into its creation. The results of this study suggest that emotional labor should be inclusive of systemic racism perspectives as a method of understanding how salient identity characteristics, such as gender, race, and class, are directly connected to preconceived ideologies that influence interactions that call for emotional labor. Moreover, because African American men and women in this industry are underrepresented, emotional labor becomes a necessity in their interactions with coworkers, consumers, and management. In addition, African Americans experience highly regulated emotional labor that influence how they perform their jobs, interact with others, and formulate appropriate counter-narratives.
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Hsu, Shu-Lin, and 許淑伶. "The Relationship between Internal Marketing and Employee’s Customer Orientation-Flight attendants as Example." Thesis, 2008. http://ndltd.ncl.edu.tw/handle/afewkn.
Full textAbstract:
碩士銘傳大學
觀光研究所碩士在職專班
96
The primary purpose of this research is to explore the relationships among frontline employees’internal marketing perception, customer-oriented attitude, and customer-oriented behavior. Specifically, this study accomplished three study objectives. First of all, this study clarified the relationship between internal marketing and customer orientation. Second, this study emphasized the antecedent role of customer-oriented attitudes. Finally, the author also examined the possible moderating role of behavior-based control mechanism. After reviewing the literature, the author proposed several hypotheses. The author conducted a survey taking China airlines as example. The convenience sampling is applied on the flight or stand-by rooms of China airlines for the Taipei home-based cabin attendants. Frontline cabin attendants (CA) were surveyed. This study collected 250 valid samples. The author conducted hierarchical multiple regression to test proposed hypotheses. The results indicate that CAs’ internal marketing perception affects customer-oriented attitude, and in turn reflects on customer-oriented behavior. Moreover, behavioral control mechanisms moderate the relationship between customer-oriented attitude and customer-oriented behavior. Both activity-based control and capability-based control could enhance the effects of CAs’ customer-oriented attitude on customer-oriented behavior. However, they work in different ways. By imposing high-leveled activity control, flight attendants with low customer-oriented attitude may display higher customer-oriented behavior, comparing with their low-leveled activity control counterpart. Interestingly, imposing high-leveled capability control will cause two contradictory effects. Flight attendants with high customer-oriented attitude will display even higher customer-oriented behavior, but flight attendants with low customer-oriented attitude will display even lower customer-oriented behavior. Based on the research findings, this study also supplied implications to the academic field and the practitioners.
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Lin, Meng-Chien, and 林孟蒨. "The relationship between flight attendants'' emotional load and their recognization of organization identification." Thesis, 2003. http://ndltd.ncl.edu.tw/handle/heb6bv.
Full textAbstract:
碩士國立海洋大學
航運管理學系
91
The growth of service industry enhances the importance of emotion issues in organizations. The airline company who want to survive in variable century must focus on the service quality. With the blossoming of the service industry, the emotion has been considered as a product for selling. Organizations also began to think how to take advantage of the Human Resource Management of Emotional Labor (HRMOEL) to build up and maintain the display rule, avoid burnout, and let emotional labor do their work efficiency. In this research flight attendants were sampled in the study of influence on the pressures of emotional labors, and 112 employees of aviation were surveyed. To analyze the relationship of the extent of emotional labor, and the relationship with employees'' organization identification, ANOVA and Hierarchical Regression were used to test each hypothesis. The main purposes of this study are as follows: 1.The status of flight attendants'' emotional load and organization identification. 2.The relationship between flight attendants'' emotional load and their recognization of organization identification. 3.The relationship between the airline company''s education system and the flight attendants'' emotional load. 4.The interactive effect, airline companies'' training system, of flight attendants'' organization identification and their emotional load.
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Lin, Lii-Shyng, and 林禮行. "A Study of The Current Status of Flight Attendants Transferring to Ground Staffs." Thesis, 2013. http://ndltd.ncl.edu.tw/handle/88115026859232562289.
Full textAbstract:
碩士輔仁大學
餐旅管理學系碩士班
101
Though the competition of recruitment of flight attendants is keen, the turnover rate is still quite high. This study focuses on the current status of flight attendants transferring to ground staff. Discussing and explainning their organizational career planning; individual career planning; the conditions and limitations of transfering to ground staff; and the relationship to the organizational commitment. Interviewing and questionnaire sampling were adopted by this study. Fifteen C airlines staffs were interviewed to collect the possible reasons all about why the flight attendants choose to be ground staffs or not. According to information gathered from interviews, supplemented by literature reviews and practice, the research framework, assumptions and questionnaires were established. This questionnaire were distributed to C airlines native flight attendants. A totally 305 questionnaires were sent, and retrieved, with a response rate of 100%. Descriptive statistics, reliability test, factor analysis, t-test, ANOVA, Pearson’s correlation, Scheffe post comparison, and regression analysis were used to test the hypotheses that were presented in this study. The conclusions of this research are as follows: 1. The organizational commitment have connection among organizational career planning, individual career planning, and the conditions and the limitations of transfering to ground staff. Both organizational and individual career planning have the influence on organizational commitment by the mediating effect of the limitations of transfering to ground staff. 2. The office jobs provided by the company were not as it should be as those favorited by cabin crew members. Place the right person in the right place to promote the moral of all employees to achieve a win win situation should be the ultimate goal of the top management of the company. 3. The main concerns of transfering to ground straff are (1) the salary, (2) the office culture, (3) the content of work, (4) the routine life. All are companies and individuals should strive for. How to help flight attendants’ transfering job confidently and successfully, and minimize the fears and the anxiety are the important isuues. 4. There are positive relationships in “Organizational career planning”,” The conditions and limitations of transfering to ground staff” and the “Organizational commitment”, while the flight attendants who are senior, elder, higher level cabin serivce and higher income.
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Lin, Pei-Hsien, and 林佩嫻. "Comparison of Fashion Anxiety and Conspicuous Consumption Between Flight Attendants and Ground Staffs." Thesis, 2014. http://ndltd.ncl.edu.tw/handle/40336073276704702022.
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碩士國立臺北護理健康大學
旅遊健康研究所
102
For airline employees, they are regular contacting with international community, however；Previous study of fashion anxiety and conspicuous consumption are focusing on students. The purpose of the study is to explore the difference of fashion anxiety and conspicuous consumption between flight attendants and ground staffs. 404 questionnaires (200 are flight attendants, 204 are ground staffs) Returned from International flight attendants by convenience and stratified sampling. A questionnaire consists of fashion anxiety, conspicuous consumption and personal information. Regression analysis was used to analyze statistics. The results showed that there was no significant difference in fashion anxiety between flight attendants and ground staffs. Also there was no significant difference in conspicuous consumption between flight attendants and ground staffs. Three sub-dimensions of Fashion Anxiety：Cognition, behavior, psychology can predict Conspicuous Consumption both in flight Attendants and ground staffs. The findings not only provide society to understand the industry more but also a basis for training value and vocational conception in Airline.
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Ru-Mai, Chiu, and 邱如玫. "A Study on the Relationships between Flight Attendants Emotional Labor and Emotional Exhaustion." Thesis, 2008. http://ndltd.ncl.edu.tw/handle/88186268099110760846.
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碩士南台科技大學
技職教育與人力資源發展研究所
96
In recent years, due to the expanding competition within domestic and foreign airlines, all airline companies’ products have been impacted immensely. In order to make one’s image stand out and maintain the loyalty of the passengers, airline companies are constantly promoting their services, and yet at the same time maintaining flying safety records. Because the flight attendants are the “forefront” of their companies, their words and deeds also play crucial roles in representing the image of the whole company. Flight attendants are not merely required to have physical stamina in their working environments, but also expected to meet the relevant regulations regarding their emotional expressions. To create a good atmosphere and uphold the corporate image, flight attendants must inhibit personal idiosyncrasies and feelings to keep up good inter-dynamic relations among the colleagues and passengers. This expression of one’s emotions according to company guidelines, which makes expression of emotions part of the job, fits the characteristics of “emotional labor.” Employees who work under long term emotional labor environments are apt to form emotional labor overload and be unable to adjust themselves, thus becoming “emotionally imbalanced.” The conflict of personal internal feelings and company mandated emotional expressions will in the long term create physically and emotionally negative impacts. Extended emotional imbalance and over loaded emotional labor will result in “emotional exhaustion.”. Even though, in the past, the national and international researchers have had extensive discussions regarding the topic of emotional labor, there is still room for discussion and further exploration of relations and connections between emotional labor and emotional exhaustion. Furthermore, past research scarcely included Taiwan’s domestic flight attendants; therefore, this research targeted 353 Taiwanese domestic flight attendants as research objects by using the questionnaire survey method. This survey was counted by using SPSS 12.0 statistical software, which probed the degree of current flight attendants’ experiences of emotional labor and emotional exhaustion. Results of the survey are used to explore and gain a deeper understanding of the connection between the emotional labor and emotional exhaustion. The analysis of the results of this survey pointed out: 1. Flight attendants presently are feeling medium to high degree of emotional labor, and the awareness of the emotional exhaustion is medium. 2. Flight attendants emotional labor and emotional exhaustion apparently show positive correlation. 3. Within the construct of emotional labor, “disguising of deep emotions” and “emotional diversity” are good predictors for emotional exhaustion. I hope the results of this study will draw attention of concerned airline management to the emotional state of flight attendants, reducing the chances of emotional exhaustion, in order to improve the quality of service by flight attendants.
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LAI, YI-HSIN, and 賴怡忻. "Study on Protection of Labor Right and Interest of Flight Attendants in Taiwan." Thesis, 2019. http://ndltd.ncl.edu.tw/handle/xh9hwz.
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碩士中國文化大學
法律學系
107
Recently, protests that the flight attendants hit the streets to fight for their unsound labor rights have been heard. The imperfection of the labor rights and interests affects not only the employees themselves but also the employers. For the airlines, operational development, business interests and flight safety are all based on good service quality of employees during every flight journey. Therefore, how to create a three-win labor relationship and conditions for labor, capital and passengers is the original intention of this thesis. Through depth interviews, we understand the current situation of Taiwan’s flight attendant labor relations and difficulties they faces. In view of the related disputes and labor conditions guaranteed in the process of labor contract implementation, this thesis discusses the relationship between the Labor Standards Act and the rules of aircraft flight operations under the current conditions of applicable regulations of flight attendants in Taiwan, the related disputes encountered during the performance of labor contracts, and the protection of working conditions mainly under the Labor Standards Act. Finally, at the end of the article, the integration of the literature and judgments illustrates the shortcomings and related problems of the current labor rights of flight attendants in Taiwan. Due to the special work nature and environment, flight attendants serving at high altitude compared with other laborers, will face special disputes in reality. And the strikes of collective labor they have held are actually derived from unreasonable working conditions. Therefore, this article is aimed at the most controversial issues related to the flight attendants in the field of individual labor relations for in-depth discussion, including minimum service period in the contracting process, prohibition of competition, transfer, wages, working hours, sexual harassment at workplace, age discrimination, and workplace bullying. Flight attendants strike just ended in July, 2019 once again aroused high attention of the society to the labor rights of flight attendants. Through the discussion in this article, we will have a better understanding of the shortage of flight attendants' labor conditions and be able to face up to the labor rights that the flight attendants should have.
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柯幸宜. "Liquid Self, Solid Bonds: How Flight Attendants Use Social Media to Maintain Intimate Relationships." Thesis, 2016. http://ndltd.ncl.edu.tw/handle/22132709410225924250.
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碩士國立政治大學
國際傳播英語碩士學位學程(IMICS)
104
Flight attendants have long received numerous interest from the media or academics, which especially an attractive occupation for female younger generation. In this thesis, researcher tried to see how people work in airline industry engaged in emotional labour and aesthetic labour jobs manage their intimate lives using social media. Dealing with following research questions: of what functions of social media are selected by female flight attendants to contact their intimate partners, and what is the rationale underlying these uses, thirdly to what extent and in what ways are the use and the underlying rationale linked to the nature of their occupation? Based on the theory of emotional labour, aesthetic labour, also arranged past academic research of flight attendants, plus ICTs use and intimate relationship, in this research, totally I interviewed 15 female, unmarried flight attendants with all in a heterosexual relationship in in-depth interview way. The results showed that the concept of Madianou’s polymedia explains the ways in which flight attendants switch among different media in a flexible way. Furthermore, flight attendants have some anxiety and melancholy caused by their fragmented temporal and spatial experiences, which exacerbates their dependence on social media. Moreover, the findings demonstrate various ways in which flight attendants represent their lives on social media to their partners and to wider audiences when they are apart.
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Ren, Jing-Shyen, and 任靜嫻. "The Relationship Between Quality of Working Life and Service Attitude Of International Flight Attendants." Thesis, 2003. http://ndltd.ncl.edu.tw/handle/84034938779811446073.
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碩士國立台北護理學院
旅遊健康研究所
92
The purpose of this study is to explore the relationship between quality of working life and service attitude among the international route flight attendants. The subjects include the flight attendants of China airline and Eva airway that were selected by random sampling. For the pretest, 120 valid questionnaires were collected and used in item analysis and factor analysis for establishing the validity and reliability of the questionnaires. For the normal test, 537 of 900 questionnaires was finished and returned. Out of 604 returned questionnaires, only 514 were valid. The valid percentage was 57.1%. Based on the purpose and hypotheses of this study, the returned valid questionnaires have been carefully examined in terms of Descriptive Statistics, Independent Sample T-test, One-way ANOVA, Scheffe''s Post Hoc, Pearson products-moment correlation and Stepwise Multiple Regression. The results elicited from this study are as follows: 1. For the differences between personal characteristics and quality of working life, including sex, marriage, the average flying time per month and the average income per month of flight attendants personal characteristics are with obviously differences. 2. For the differences between personal characteristics and service attitude, including sex, age, marriage, education, work years, the average flying time per month and the average income per month of flight attendants personal characteristics are all with obviously significantly differences. 3. For the correlations between quality of working life with its every dimensions and service attitude, there are significantly correlations between whole and every dimensions of quality of working life and service attitude. 4. For the predicted between quality of working life with its every dimensions and service attitude, there were selected three dimensions including「salaries and developments」, 「work characteristics」 and 「company institutions」were significantly predicted with 13.64% efficiency. Key word：flight attendant, quality of working life, service attitude
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Anh, Pham Thi Ngoc, and 范氏玉英. "The Factors Affecting Work Performance of Flight Attendants A Case Study at Vietnam Airlines." Thesis, 2016. http://ndltd.ncl.edu.tw/handle/37jz6z.
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碩士美和科技大學
企業管理系經營管理碩士班
104
Flight attendants constitute the majority of customer-service employees in the industry. Compared to their colleagues in other departments, flight attendants have more contact with passengers, and for longer periods of time. Within the airline industry, flight attendants are referred to as the first-line service attendants (Yuan, 2005). Passengers’ images of the airlines are heavily influenced by the manners and emotional attitudes of flight attendants. The working environment of flight attendants is noteworthy in that, over time, it will have a negative impact on flight attendants’ psychological health. During international service, flight attendants face numerous stresses. They must provide service over a long period of time; the pressure in the aircraft cabin is high and the space is hermetic; the types and temperaments of passengers are complex; and the environment may foster various diseases. Furthermore, the work hours of flight attendants are uncertain, and they often deal with night-shift assignments and time-zone changes. Such anomalous shifts over a long period of time constitute the main influence on the health of flight attendants. It is obvious that flight attendants are under a great deal of stress and due to many antecedents of stress. Moreover, flight attendants have to control their overt behavior and private emotions in order to maintain positive interactions with colleagues and passengers. This kind of emotional control is dictated by the job performance rules of the company, and attendants are required to adjust their emotions to the requirements of the job. This is precisely how Hochschild (1983) defined “emotional labor.” Engaging in emotional labor over an extended period may cause emotional labor overload and make adjustment to work demands difficult. This situation, in turn, may lead to emotional dissonance, that is, a conflict between the attendant’s internal emotions and the organization’s rules regarding emotional expression. Over an extended period, this may have a negative effect on the employee’s physiology and psychology. Long-term emotional stress and relatively intense emotional labor result in emotional exhaustion. One of the major affected outcomes of the above-mentioned problems to flight attendants is their performance at work. This study, therefore, examines the relationships between work performance and various affective factors may take impact directly on flight attendants working for a Vietnames flag-ship air carrier – Vietnam Airlines. The study tests the purpose model in relation of aspects as passenger satisfaction, work-family conflict, confidence in organizational leadership, especially work stress and empathy (closely related to emotional labor concept) and their impact respectively on work performance. The data collected from sample size of 333 flight attendants in two key hubs as Noi Bai Airport (in Hanoi, Vietnam) and Tan Son Nhat Airport (in Ho Chi Minh City, Vietnam) were obtained through questionnaires and then analyzed by statistical test of correlation and regression, reliabilities for scales were also confirmed. The results are significant with three significantly positive impact caused by passenger satisfaction and empathy shown at work to work performance, and shows that work stress significantly takes negative impact on VNA flight attendants’ performance. The results suggest that organization should facilitate supportive training for cabin crew, espcially in terms of customer service in order to improve and consolidate passenger satisfaction and the ability to express empathy in a healthy way, so that the employees might feel less stress and perform their work requirement of its best conditions. Moreover, learning to manage stress during flights and off flights is also a problem asked for even more solutions from both the organization and the individuals themselves within the extreme working atmosphere of the business and the whole industry.
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TZU-JUNG, CHEN, and 陳姿蓉. "The Relationship between Cognition of Job Characteristic and Self-Actualization for The Flight Attendants." Thesis, 2009. http://ndltd.ncl.edu.tw/handle/42038814618595307571.
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碩士中國文化大學
觀光事業研究所
97
Being a flight attendant is a dream job for many people who just graduated from school. It is not only a job with high salary and well company benefits, but also it that can extend our vision of the world. However, this occupation actually contains many kinds of pressure and risk of disease. And in recent years, the research of flight attendants on self-actualization is still not discussed in aviation transportation service in Taiwan. It is an important issue to discuss how the degree of flight attendant’s self-actualization would affect their work performance. As a result, the objective of this study is to understand the relationship between the cognition of job characteristics and the cognition of occupation hazard for flight attendants and to understand the relationship between the cognition of occupation hazard and self-actualization for flight attendants and to understand the relationship between the cognition of job characteristics and self-actualization for flight attendants. The survey was conducted from April to May 2009. A total of 358 questionnaires were completed, of which 348 were valid. The result showed the cognition of occupation hazard has a negative relationship to self-actualization and the cognition of job characteristics has a positive relationship to self-actualization. The finding not only pointed relationships between the cognition of job characteristics, the cognition of occupation hazard and self-actualization among flight attendants, but give airlines some suggestions: design a new indicator about the performance appraisal and develop a new training program for employees (e.g., aviation safety or prevention of the occupation hazard etc.) to promote flight attendants’ self-actualization.
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Cheng, Ya-Hui, and 程雅慧. "The relationship between atypical work schedule and health status in Taiwan female flight attendants." Thesis, 2012. http://ndltd.ncl.edu.tw/handle/81243469340640081223.
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碩士高雄醫學大學
職業安全衛生研究所
100
Objective : The aim of this study was to investigate the relationship between atypical work schedule and health status (including sleep quality and mental health) in Taiwan female flight attendants. Methods : This was a cross-sectional research design. 409 female flight attendants between the ages of 20-45, flying international airway in Taiwan were recruited to this study. 320 effective questionnaires were retrieved and analyzed. A self-administered questionnaire, including demographic variables, shift work schedule, sleep quality (Pittsburgh Sleep Quality Index, PSQI), and mental health (Chinese Health Questionnaire-12, CHQ-12) was analyzed. Results : The mean age of participants was 32 years. Compared with poor sleep quality during residence in Taiwan, the odds ratio of poor sleep quality during temporary stay was 2.17 (95% CI = 1.24-3.79). Compared to “less than 6 days” of overnight work within two months, those with “more than 15 days “ and “7-14 days” had a 3.06-fold (95% CI = 1.34-7.00) and 2.00-fold (95% CI = 1.02-3.92) of poor sleep quality, respectively, after adjusting for age (yrs), duration of employment, marital status and number of children. Besides, compared to “less than 6 days” of overnight work within two months, those with “more than 15 days “ and “7-14 days” had a 2.13-fold (95% CI = 0.98-4.63) and 1.29-fold (95% CI = 0.67-2.51) of poor mental health, respectively, after adjusting for age (yrs), duration of employment, marital status and number of children. There was a rising trend of poor mental health among cumulative more than 7 days of night shift (p value for trend = 0.0443). Conclusion Atypical work schedule with much overnight work had unhealthy influence on sleep quality and mental health in Taiwan flight attendants.