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Journal articles on the topic 'Flight attendants'

Author: Grafiati
Published: 4 June 2021
Last updated: 29 July 2024

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1

Teguh Setiawan Wibowo. "Psychological Contract Theory Relation to Organizational Citizenship Behavior (OCB) of Flight Attendants." International Journal of Science, Technology & Management 3, no. 1 (January 9, 2022): 144–52. http://dx.doi.org/10.46729/ijstm.v3i1.445.

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In service organizations such as airlines, flight attendants as one of the components that play a direct role in serving the needs of passengers during flights are required to work independently without supervision and have confidence in carrying out job demands since they are accepted as employees. The agreement formed between the flight attendant and the airline is the initial motivation and trust given by the airline to flight attendants as employees known as psychological contracts. A high psychological contract with a reciprocal relationship where the flight attendant's expectations are fulfilled by the airline will make the flight attendant feel valued for her work and empowered. This feeling raises the motivation of flight attendants as employees to be more active by showing OCB. OCB is the behavior of flight attendants as individuals voluntarily outside of their formal job descriptions to support the advancement of the airline where they work. In this article, psychological contracts are an important factor in the growth of OCB in flight attendants, such as arriving to work early, helping coworkers or new employees who are experiencing difficulties, and contributing more to activities organized by airlines.
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2

Akmaludin, Akmaludin, Frans Edward Schaduw, Heru Purwanto, Tri Hartati, and Achmad Sumbaryadi. "Selection of Selected Flight Attendants Using MCDM-AHP and ELECTRE Method." SinkrOn 4, no. 1 (September 16, 2019): 25. http://dx.doi.org/10.33395/sinkron.v4i1.10130.

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The number of business interests nowadays, many people use flight services to reach distant areas and must be traveled by very complex flight services. Such conditions have resulted in a large number of airlines requiring flight attendants to service their passengers on the plane. So that the right method is needed to carry out the selection process for flight attendants, the ELECTRE method is one solution that can be done for the flight attendant's selection process. The results obtained from the selection process of flight attendants without a score, because they have used the elimination process through threshold concordance and threshold discordance as follows, out of nine candidates for flight attendants who have passed the selection are flight attendants-3, flight attendants-6 and flight attendants-7, while others are not acceptable. So that through the results of the selection that has been done with the collaboratin AHP and ELECTRE method, by seeing the results obtained from aggregate matrices dominant.
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3

Simorangkir, Deborah. "THE IMAGE OF FLIGHT ATTENDANTS FROM THE FLIGHT ATTENDANTS AND AIRLINE CONSUMERS’ POINTS OF VIEW." Emerging Markets : Business and Management Studies Journal 8, no. 1 (June 25, 2021): 1–13. http://dx.doi.org/10.33555/embm.v8i1.155.

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The flight attendant profession is dominated by women, which may lead to the notion that this profession is one of the few in which women are not experiencing gender discrimination. However, research findings have shown that over time, feminization leads to a decline in status and remuneration, and thus must be understood and monitored because it may be camouflaging the continuous reality of gender inequity. This paper revisits the issue of gender stereotypes in flight attendants given new views of what makes for effective flight attendance. The work of flight attendants has been long regarded as ‘women’s work’, focusing on performing a commercialized version of the caring and service activities carried out for centuries in the domestication of women. Some images of female cabin crew in the past have included: nurse, mother, and sexual objects. Though major changes have occurred in the Western airline industry in the 1970s, Asian airlines, however, still enforce such restrictions as height, weight, age, and beauty on their female cabin crew members. Three Indonesian flight attendants from major Asian airlines were interviewed to analyze their perceptions of their profession and how they think Indonesia society views them. A survey was also conducted on 100 Indonesians to analyze their perception on the identity of flight attendants. Interview results show that while, flight attendants believe that Indonesian society still cling on to the old images of flight attendants as air hostesses who are often regarded as sex objects, whereas survey results actually show that this image has changed.
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4

Yilmaz, Mustafa Kemal, Gozde Erbudak, and Sema Gunduz. "An exploration of the causes and effects of flight attendant fatigue in Turkish aviation." International Journal of Research in Business and Social Science (2147- 4478) 11, no. 5 (June 29, 2022): 01–17. http://dx.doi.org/10.20525/ijrbs.v11i5.1888.

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The rapid growth in civil aviation operations in recent years has raised expectations from flight attendants. Their duties have been intensified, and flight attendants have become subject to physical and mental fatigue due to irregular sleep, inadequate rest time, and long working hours. This study investigates the causes and effects of fatigue among flight attendants of a Turkish airline company through a self-administrated questionnaire. The survey is run online by 152 flight attendants. The results show that flight attendants have trouble falling asleep before flight duty. Before night flights and during layovers, the sleep duration is dramatically low. The results also reveal that factors related to scheduling, i.e., long duty days, night flights, and consecutive working days, play an essential role in fatigue. Thus, airline companies should revise their scheduling practices. In balancing work and social life, men struggle more than women, and married flight attendants have more difficulty than single ones. The findings provide valuable insights for airline companies and policymakers to seriously manage fatigue-related factors to ensure the safety of aviation operations and the well-being of flight attendants.
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Radowicka, Małgorzata, Bronisława Pietrzak, and Mirosław Wielgoś. "Diurnal Cortisol Rhythm in Female Flight Attendants." International Journal of Environmental Research and Public Health 18, no. 16 (August 8, 2021): 8395. http://dx.doi.org/10.3390/ijerph18168395.

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The work of flight attendants is associated with exposure to long-term stress, which may cause increased secretion of cortisol. The aim of the study is to determine the circadian rhythm of cortisol and to seek factors of potential influence on the secretion of cortisol in female flight attendants working within one time zone as well as on long-distance flights. The prospective study covers 103 women aged 23–46. The study group (I) was divided into two subgroups: group Ia, comprising female flight attendants flying within one flight zone, and group Ib, comprising female flight attendants working on long-distance flights. The control group (II) are women of reproductive age who sought medical assistance due to marital infertility in whom the male factor was found to be responsible for problems with conception in the course of the diagnostic process. The assessment included: age, BMI, menstrual cycle regularity, the length of service, the frequency of flying, diurnal profile of the secretion of cortisol, testosterone, estradiol, 17-OH progesterone, SHBG, androstenedione, and progesterone concentration. Descriptive methods and inferential statistics methods were used to compile the data. Comparing the profile of flight attendants from groups Ia and Ib shows that the curve flattened among women flying within one time zone. The secretion curve is also more flattened in women with less years worked and in flight attendants working less than 60 h per month. Due to the character of work, the female flights attendants do not have hypersecretion of cortisol. Frequency of flying and length of work affect the dysregulation of HPA axis.
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6

Wong, Stephanie, Samarth Singhal, and Carman Neustaedter. "The Study and Design of Collaboration Tools for Flight Attendants." International Journal of Mobile Human Computer Interaction 10, no. 2 (April 2018): 31–56. http://dx.doi.org/10.4018/ijmhci.2018040102.

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Collaboration is a core component of work activities amongst flight attendants. This is as they work to promote onboard safety and deliver a high level of customer service. Yet we know little of how flight attendants collaborate and how we can best design technology to support this collaboration. Through an interview study with flight attendants, the authors explored their collaborative practices and processes and how technology aided such practices. While technologies like interphones and flight attendant call buttons act as collaboration tools, they identified instances where the usability and functionality of these devices were barriers for maintaining efficient communication, situation awareness, and information exchange. The authors used these results to identify design suggestions for technology that can enhance communication and collaboration in aircraft settings amongst flight attendants. To illustrate these design suggestions, they designed and developed Smart Crew, a smartwatch application that allows flight attendants to maintain an awareness of each other and communicate through messaging with haptic feedback. Smart Crew is designed with an emphasis on real time information access, location updates and direct communication between flight attendants regardless of their location on the airplane.
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7

CHIANG, CHAO-HUNG. "INFLUENTIAL FACTORS OF FLIGHT ATTENDANTS’ FATIGUE- CASE OF AIRLINE COMPANIES IN TAIWAN." Journal of Air Transport Studies 12, no. 2 (July 1, 2021): 20–40. http://dx.doi.org/10.38008/jats.v12i2.187.

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Fatigue poses an important safety risk to aviation, while it has been suggested as a key human factor which influences crew's working ability and flight safety. Flight attendants are in the first line to serve customers and also play an important role in flight safety. Thus, the modified Delphi method and grey correlation analysis are used to find the influential factors of the fatigue. Furthermore, the weight analysis and ranking of the fatigue factors of the flight attendants are discussed in the study context of the analytic hierarchy process. The results show that the company’s planning and scheduling have the highest weight of fatigue. Furthermore, a load factor of 80% appears tiring for the crew, despite the fact that the number of flight attendants meets the legal requirements. In fact, this has the highest weight of fatigue in short-haul flights, unlike long-haul flights where the weight differs. Research findings may have managerial implications to airlines and relevant government agencies towards fatigue’s reduction and improvement of flight attendants’ working life.
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8

Andayani, Widya, Sisila Fitriani Damanik, Mahmud Layan Hutasuhut, and Rudi Anshari. "INDONESIAN FLIGHT ATTENDANTS’ PERCEPTIONS OF DIALECT VARIETIES." Wacana: Jurnal Penelitian Bahasa, Sastra dan Pengajaran 21, no. 2 (September 28, 2023): 101–9. http://dx.doi.org/10.33369/jwacana.v21i2.30206.

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This research was aimed to examine flight attendants’ perceptions of dialect varieties in Indonesia. The researchers concerned in flight attendants' perceptions of various dialects used by partners, as well as passengers' attitudes toward the flight attendants' dialect. This research was conducted by using qualitative method. The participantswere 2 flight attendants which have different background cultures yet work in one aviation. In this research, direct quotations were presented unaltered. Each direct quotation is followed by a descriptive abbreviation noting the source of the quotation. The participants answered some questions that was given. Interviews were conducted using Whatsapp application because it was impossible to do face-to-face interviews with the participants in COVID-19 pandemic. Each interview took 30 to 40 minutes. Interviews were taped with a voice note feature on Whatsapp. The results revealed that each flight attendant saw the dialect variations in partners as an interesting thing to respect as long as the partner communicated well and politely, the passenger understood and got the point. In terms of the passengers' reactions to the flight attendants' dialect, there were possitive and negative from the passengers.
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9

Chen, Yen-Cheng, Ching-Sung Lee, Tung-Han Yu, and Jia-Yuan Shen. "Effects of Gender Role and Family Support on Work Adjustment Among Male Flight Attendants in Taiwan." Social Behavior and Personality: an international journal 42, no. 3 (April 15, 2014): 453–63. http://dx.doi.org/10.2224/sbp.2014.42.3.453.

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The occupation of flight attendant traditionally carries strong gender connotations and expectations. Based on the gender schema theory, in this study we investigated the relationships among work adjustment, family support, and gender role of male flight attendants, and how to improve the work adjustment of the men working in these circumstances. We conducted a survey with 221 male flight attendants employed by the leading airline in Taiwan and found that both gender role and family support had a significant effect on work adjustment. In particular, male flight attendants who had feminine or androgynous gender roles had lower levels of work adjustment and required more family support, whereas flight attendants who had masculine gender roles had higher levels of work adjustment and tended to seek less support from their family. Our findings suggest that both type of gender role and family background influence men's adjustment to working in a female-dominated work environment.
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10

Akan, Sahap, and Ozlem Atalık. "The Impact of Flight Attendants' Attractiveness on Perceived Service Quality: An EEG Perspective." Marketing and Management of Innovations 15, no. 1 (2024): 178–94. http://dx.doi.org/10.21272/mmi.2024.1-14.

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Competition in the airline transportation sector has significantly intensified following the deregulation act in the United States. To remain competitive, airline companies have begun implementing a range of strategies. One of the strategies commonly used by airlines is to improve service quality. Service quality has been very beneficial for airline companies to maintain profitability and increase market share. To achieve this goal, airlines must investigate the factors influencing service quality and enact improvements and regulations based on these determinants. There are significant studies in the literature on the influence of service employees on service quality. However, there are only a limited number of studies on the influence of the service quality of flight attendants, who are the public face of airline operations, on service quality. This study focuses on the influence of the level of attractiveness (a nonverbal characteristic) of flight attendants on perceived service quality. This research employs a neuromarketing method, specifically the frontal asymmetry approach, using electroencephalography (EEG) techniques. In the experiment, 37 participants were recruited, including 19 males and 18 females, and frontal alpha asymmetry metric results were derived from electrode pairs. In the experiment conducted at the Faculty of Aeronautics and Astronautics, Eskisehir Technical University, participants also evaluated the influence of flight attendant attractiveness on service quality using a survey technique. The findings indicate a significant difference in frontal alpha asymmetry (FAA) metrics between attractive and unattractive flight attendants. FFA metrics of attractive flight attendants were greater than those of unattractive flight attendants. Additionally, FAA metrics were found to be greater under favourable service delivery than under unfavourable service delivery. Furthermore, among the service dimensions, the reliability and responsiveness dimensions had higher FAA metrics than did the other dimensions. A study comparing EEG results with survey responses revealed a statistically significant difference. The findings indicate that flight attendants with higher levels of attractiveness enhance their motivation to approach, thereby contributing to an improvement in perceived service quality. Moreover, these findings underscore the potential of neuromarketing methods for validating outcomes from conventional research approaches. Based on these findings, airlines should develop policies that prioritize attractive attributes in the recruitment of flight attendants. In addition, implementing various programs and incentive systems to maintain the attractiveness of flight attendants is essential. Moreover, providing services with diversified flight attendant profiles tailored to different customer segments is considered crucial for customer satisfaction and experience. Future studies could achieve more comprehensive results by using diverse sample sizes and age groups along with different neuromarketing techniques. Furthermore, the findings suggest a high potential for applying the frontal alpha asymmetry approach in other marketing fields.
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Charernnit, Kanittha. "Flight attendants and emotional intelligence: a case study of Thai airways flight attendants." E3S Web of Conferences 244 (2021): 11019. http://dx.doi.org/10.1051/e3sconf/202124411019.

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After the COVID-19, also known as coronavirus has spread widely and crashed all industries especially airline business industry, causing suspension in their operational which resulting in financial losses. Many airlines all over the world has to cut off the salary of their employees or lay-off their employees to maintain their financial status. This put many airlines employees’ financial and emotional instability. The primary focus of this research is to study Thai Airways’ flight attendance emotional intelligence after the suspension of the flight operational from COVID-19 crisis and to recommend a guideline referring to the U theory and Buddhism beliefs to develop emotional intelligence. A survey was conducted among 31 flight attendants of Thai airways with no leadership position. This research presents guidelines for developing emotional intelligence for flight attendants based on the best knowledge available on how to promote and emotional learning especially after flight suspension during COVID-19.
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12

Santin, Marlene, and Benjamin Kelly. "The Managed Heart Revisited: Exploring the Effect of Institutional Norms on the Emotional Labor of Flight Attendants Post 9/11." Journal of Contemporary Ethnography 46, no. 5 (December 16, 2015): 519–43. http://dx.doi.org/10.1177/0891241615619991.

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This article examines the emotional culture of flight attendants thirty-two years after Hochschild’s (1983) study, The Managed Heart. Using data collected by participant observation and informal interviews, we argue that flight attendants are empowered by post-9/11 institutional changes in security policies and as a result are using more discretion in how they perform courteous emotional labor. We put forward two interrelated concepts—the “9/11 effect” and “role shields”—to explain how a new emphasis on safety over courtesy in institutional policies provides cabin crew with a normative resource to achieve greater autonomy. We establish that flight attendants are now more assertive when they interact with passengers. By acknowledging the flight attendant’s post-9/11 experience and their increase in what we label emotional agency, this study offers a historical-comparative complement to Hochschild’s emphasis on emotive constraints.
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13

Laovoravit, Pongpirul, Manon, Thiptananont, and Imsombut. "Sleeping Patterns of Thai Airways Flight Attendants during the Off-Duty Period Using a Photovoice Technique." Proceedings 39, no. 1 (December 30, 2019): 7. http://dx.doi.org/10.3390/proceedings2019039007.

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A flight attendant has an irregular working schedule that requires to travel across different time zones, which affects their circadian rhythms and challenges the body to resynchronize with the local environment of the destination. Since human capabilities are considered critical factors that have an impact on safety in aviation, an accumulation of sleep debt over time can result in (1) impaired performance from fatigue and decreased alertness (2) increase the likelihood of forgetfulness, which can lead to the adverse in-flight operation safety. This study aimed to examine the sleep quality and to explore the sleep patterns of Thai Airways flight attendants. The PSQI (Pittsburgh Sleep Quality Index), a subjective measure of sleep, was adopted to recruit flight attendants with sleep difficulty. Two male and two female flight attendants who had the highest PSQI scores at 18, 18, 16, 15 of the total score 21 were selected, whereas lower scores under 5 denote a healthier sleep quality. Besides, Fitbit, an external sleep tracker device, was worn on individuals’ wrist for seven nights. Fitbit application on their smartphone created seven photos of each flight attendant, of which some show unusual sleep patterns that might associate with their working lifestyle and sleep habits.
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Rau, Pei-Luen Patrick, Liuxing Tsao, Lili Dong, Xueqian Liu, Liang Ma, and Junwei Wang. "General and passenger-relevant factors of work-related musculoskeletal disorders (WMSDs) among Chinese female flight attendants." Work 66, no. 4 (September 17, 2020): 861–69. http://dx.doi.org/10.3233/wor-203231.

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BACKGROUND: A high prevalence of work-related musculoskeletal disorders (WMSDs) has been reported among flight attendants. Identifying the root causes of these disorders may improve the health conditions of flight attendants and further improve flight safety and service quality. OBJECTIVE: In this study, we aimed to identify WMSD risk factors for a specific population, namely Chinese female flight attendants. METHODS: A two-stage survey including an online questionnaire (46 flight attendants) and a semi-structured interview (16 flight attendants) was used to assess the WMSDs of Chinese female flight attendants. Text analysis tools in NVivo 11 were used to identify the main concerns and risk factors for WMSDs of Chinese flight attendants. RESULTS: In the online questionnaire, more than 86% of the participants reported discomfort in at least one body part. Biomechanical factors, work organizational factors, and psychosocial factors were reported by participants in this study. Chinese passengers were found to have an effect on WMSD development in Chinese flight attendants. CONCLUSIONS: The results of this study suggested that WMSDs are severe problems among Chinese flight attendants. General factors as well as the passenger-relevant factor were identified as the most influential causes of WMSDs.
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Yu, Myoungjin, and Sunghyup Sean Hyun. "The Impact of Foreign Flight Attendants’ Service Quality on Behavioral Intention Toward Their Home Country—Applied SERVPERF Model." Sustainability 11, no. 15 (July 31, 2019): 4136. http://dx.doi.org/10.3390/su11154136.

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This study applied a service performance (SERVPERF) model to measure service quality and used a quantitative method for testing four research hypotheses. This research aims to examine the impacts of foreign flight attendants’ service quality on behavioral intention toward their home country. As a result, the service touch of foreign flight attendants was influenced by curiosity, image, and behavioral intention toward their home country. Thus, this is an important finding that flight attendants conduct a crucial role not only for the airline but also for tourism in their home country. And empathy was found to be the most important dimension of service quality when a flight attendant offered a service to foreigners. This dimension was related to individual attention and communication skills. However, the limitation of this study is that the respondents were passengers of only one nationality; further research should, therefore, include a more diverse range of nationalities.
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Grajewski, Barbara, Elizabeth A. Whelan, Christina C. Lawson, Misty J. Hein, Martha A. Waters, Jeri L. Anderson, Leslie A. MacDonald, et al. "Miscarriage Among Flight Attendants." Epidemiology 26, no. 2 (March 2015): 192–203. http://dx.doi.org/10.1097/ede.0000000000000225.

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17

Paguinto, Krisca Mae A., Ziryl F. Rosarito, Ma Theresa L. Lamanilao, Allyssa Marey R. Salvador, and Rovena Dellova. "Reviews of Flight Attendants towards the Tourism Program: Case of the Lyceum of the Philippines University." International Journal of Applied Research in Tourism and Hospitality 1, no. 2 (February 5, 2023): 169–80. http://dx.doi.org/10.52352/ijarthy.v1i2.911.

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This study looked into the recommendations and views of Filipino flight attendants on the level of importance of the courses, their training experiences, and recommendations that serve as a window to consider the improvement of the tourism program. This descriptive study utilized a post-hoc analysis of version 2.0 with 72 respondents currently or formerly employed as flight attendants. They constitute 50% of the population proportion of 140 identified Filipino flight attendants from different airlines, both international and local, having 11.50% precision at a .05 significance level. A purposive type of sampling method mixed with the snowball technique was utilized in this study. In-Flight Attendant program offering, the study reveals that minor courses were rated as “highly important” specifically in Communication subjects while major courses were rated “very highly important”. Among the 29 listed major courses, Risk Management as Applied to Safety, Security, and Sanitation ranked first, followed by Global Culture and Tourism Geography, followed by Professional Development and Applied Ethics. Moreover, most of the respondents faced challenges over inadequate knowledge of aircraft equipment and emergency procedures. It is highly recommended by some of the current Filipino flight attendants to enhance and/or add courses/activities related to Basic Life Support, Personality Development, Communication Skills Development, Customer Service, and Aircraft-related courses.
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Mulay, Revati V., Anand Gangwal, Ashok K. Shyam, and Parag K. Sancheti. "Prevalence and risk factors for work related musculoskeletal disorders in flight attendants." International Journal Of Community Medicine And Public Health 6, no. 6 (May 27, 2019): 2456. http://dx.doi.org/10.18203/2394-6040.ijcmph20192304.

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Background: Flight attendants are the cabin crew members working in different commercial airlines. Their main job is to ensure safety and comfort of all the passengers. They are exposed to certain ergonomic stressors like long standing, irregular working hours and working in confined spaces and thus are likely to experience work related musculoskeletal disorders. The purpose of this study was to find out the prevalence and risk factors for work related musculoskeletal disorders in flight attendants.Methods: A survey-based study was performed. Self-made questionnaire was used and was validated by 3 experts in the Physiotherapy field. Workplace stress scale was also used to determine the level of mental stress that they experience. Informed consent was taken by each flight attendant participating in the study. Questionnaire was given to flight attendants working for different airlines like Spice Jet, Air India and Jet Airways. Hard copy of the questionnaire and online forms of the questionnaire were used to complete the data collection.Results: A total of 82% flight attendants reported to have work related pain in one or more body regions. Pain was commonly reported in feet and ankle, lower back and neck. Common risk factors were lack of rest breaks, prolonged standing/long working hours, wearing heels and mental stress.Conclusions: Thus, the study shows high prevalence of work-related musculoskeletal disorders in flight attendants.
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Torkashvand, G., L. Stephane, and P. Vink. "Perceived onboard passengers’ experience: Flight attendants’ point of view." Work 68, s1 (January 8, 2021): S239—S243. http://dx.doi.org/10.3233/wor-208021.

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BACKGROUND: Cabin research is mostly based on passenger reports. However, it is also important to consider the perceptions of flight attendants as onboard service providers, since they can convey a complementary view shedding light on important aspects related to passenger experience. OBJECTIVE: This study seeks to analyze flight-attendants’ perception regarding passengers’ inflight activities and experience. METHODS: Twenty-eight flight attendants were interviewed on more than twenty-three inflight activities that were extracted from a brainstorming session. A survey was designed based on these activities and was distributed to flight attendants. RESULTS: Overall, flight attendants perceived the activities ‘resting/relaxing’, ‘sleeping’ and ‘using the restroom’ for comfort as the most important activities to passengers, while activities ‘talking to neighbors’ and ‘thinking and observing’ were the least important ones. Interesting was the fact that flight attendants scored satisfaction of some activities higher then passengers. CONCLUSIONS: Flight attendants had a similar idea on importance of activities of passengers, but they valued some activities as more satisfactory.
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Widyanti, Ari, and Maisarah Firdaus. "ASSESSMENT OF MENTAL WORKLOAD OF FLIGHT ATTENDANTS BASED ON FLIGHT DURATION: AN EFFORT TO PROVIDE SAFE WORKING CONDITION." Aviation 23, no. 3 (February 11, 2020): 97–103. http://dx.doi.org/10.3846/aviation.2019.11847.

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Flight attendants play a crucial role in the service of the airline industry. The aim of this present study is to examine the mental workload of flight attendants, and it possible relation to the flight duration. Two hundred and one Indonesian flight attendants participate voluntarily in this study by filling out a mental workload questionnaire, the NASA-TLX questionnaire, in the end of their flight schedule. Results show that the mental workload of flight attendants regardless the flight duration is on a range of medium mental workload. Based on flight duration, the optimal mental workload is for 1–2 hours of flight. Implications of the result are discussed.
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Dewi, Julia Ratnasari. "POLA KOMUNIKASI DALAM KRISIS PERNIKAHAN PADA PRAMUGARI MASKAPAI INTERNASIONAL." WACANA: Jurnal Ilmiah Ilmu Komunikasi 19, no. 1 (June 29, 2020): 109. http://dx.doi.org/10.32509/wacana.v19i1.1033.

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The phenomenology of women with a career as a Flight Attendant was observed to overcome difficulties in communication with their husbands, which created a crisis in their marriage, which makes the researcher interested to raise this topic. The crisis in marriage starts from a misunderstanding in the communication. When the differences begin to arise is not done through excellent communication, often to be ignored so that it continues growth until separated. This study aims to look at the ten communication patterns of relational development model in a relationship when it begins, grows, survives and ends - starting from the five stages of coming together and followed by five stages of coming apart. The method used in this study is qualitative and supported by relational development theory with some characteristics of interpersonal communication. The results of the study show that all flight attendants experienced all the elements in the stage of coming together with excellent communication and interaction. Two flight attendants reached the end element of coming apart, which is terminating (divorce). One flight attendant survived through marriage counseling, and one flight attendant stuck in the avoiding stage. The cause is from various factors.
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Ma, Li, and Hsuan-Po Wang. "Construction of The Professional Competency Evaluation Index System for Flight Attendant Specialty in Chinese Higher Vocational Education." International Journal of Higher Education 12, no. 5 (October 19, 2023): 260. http://dx.doi.org/10.5430/ijhe.v12n5p260.

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This study aims to build a comprehensive and scientific Chinese high-vocational airliner professional ability evaluation index system to solve the challenges and needs of the current evaluation system. Based on existing research, this study is based on the understanding and application of the theory of occupational ability evaluation, combined with the DACUM method to conduct initial occupational analysis, use of the Delphi method to integrate the feedback of experts in the field of flight attendants and refer to the successful experience of the relevant flight attendants' vocational capabilities. This study built a framework for the evaluation index system. First, through the optimization and adjustment of the two-round Delphi method, the evaluation index system was clarified, the layer analysis method (AHP) was used for quantitative analysis, the weight of each indicator was finally determined, and a hierarchical structure model was constructed. This study has established a practical evaluation index system for China Airlines' vocational professional capability, covering output services, navigation services, reactions, and other necessary capabilities and qualities, including 4 First-level indicators, 12 second-level indicators, And 51 Third-level indicators. The evaluation indicators constructed by the Institute provide a scientific reference framework for training the professional competency of flight attendants. This study provides substantial guidance for the flight attendant specialty's training content and training scheme in Chinese higher vocational education. Efficiency, reduce training costs, and provide scientific reference for the talent training of the entire flight attendant industry.
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Kim, Ji-Eun, and Seong Hyun Jin. "ESP Education for Flight Attendants." Asia-pacific Journal of Education Management Research 2, no. 1 (May 30, 2017): 109–14. http://dx.doi.org/10.21742/ajemr.2017.2.1.18.

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Grajewski, B., E. A. Whelan, C. C. Lawson, M. J. Hein, M. A. Waters, J. L. Anderson, L. A. MacDonald, et al. "Spontaneous Abortion in Flight Attendants." Annals of Epidemiology 23, no. 9 (September 2013): 597. http://dx.doi.org/10.1016/j.annepidem.2013.06.086.

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Krupat, K. "Femininity in Flight: A History of Flight Attendants." Labor: Studies in Working-Class History of the Americas 5, no. 2 (June 1, 2008): 130–32. http://dx.doi.org/10.1215/15476715-2007-085.

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Milkman, Ruth. "Kathleen M. Barry.Femininity in Flight: A History of Flight Attendants.:Femininity in Flight: A History of Flight Attendants.(Radical Perspectives.)." American Historical Review 113, no. 1 (February 2008): 228–29. http://dx.doi.org/10.1086/ahr.113.1.228a.

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Endri Haryati, Budiyanto, and Suwitho. "The Effect of Person Organization Fit, Job Embeddedness, and Organizational Commitments on Organizational Citizenship Behavior at Citilink Indonesia Airlines." East Asian Journal of Multidisciplinary Research 1, no. 10 (November 30, 2022): 2331–42. http://dx.doi.org/10.55927/eajmr.v1i10.1691.

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This study aims to analyze the effect of: Person Organization Fit on Job Embeddedness, Person Organization Fit on organizational commitment, Job Embeddedness on Organizational Citizenship Behavior, Organizational commitment on Organizational Citizenship Behavior, etc. The population in this study were flight attendants who worked for Citilink Indonesia Airlines that met the criteria in order to obtain a homogeneous population. The sample of this study came from a representative flight attendant population (representing) as many as 151 flight attendants. The sampling technique in this study was probability sampling. The results of this study are Person Organization Fit has a significant effect on Job Embeddedness, Person Organization Fit has a significant effect on organizational commitment, Job Embeddedness has a significant effect on Organizational Citizenship Behavior, Organizational commitment has a significant effect on Organizational Citizenship.
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Gao, Yue, and Yuewei Bai. "Analysis of the staged changes in Occupational Identity Psychology of Flight Attendant Majors." SHS Web of Conferences 190 (2024): 03019. http://dx.doi.org/10.1051/shsconf/202419003019.

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Before entering university, flight attendant students, like the general public, have a shallow understanding of flight attendants’ work, consequently cultivating a vague professional identity. After becoming flight attendant students, their career identity psychology will undergo potential staged changes along with their experience accumulation before and after the internship, thus forming a potential career identity psychology. This article analyzes the characteristics of these changes and proposes suggestions for perceptual education, role model education, and goal education in order to help students ultimately form a stable and actual psychological identities, with the purpose of achieving consistency between vocational education and student career choices.
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Fang, Chia-Yi, Chia-Jung Hu, and Yih-Jin Hu. "Factors Related to COVID-19-Preventive Behaviors among Flight Attendants." International Journal of Environmental Research and Public Health 19, no. 16 (August 17, 2022): 10201. http://dx.doi.org/10.3390/ijerph191610201.

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The health and safety of airline employees have been important issues during the 2019 coronavirus disease (COVID-19) pandemic. The exposure of flight attendants to passengers with severe acute respiratory syndrome coronavirus 2 infection without protective equipment is known to cause in-flight transmission and the worldwide spread of the virus. However, very few studies have focused on flight attendants’ COVID-19-preventive behaviors and related factors. This cross-sectional study was performed to investigate relationships between COVID-19-preventive behaviors and relevant factors in a convenience sample of flight attendants. In total, 261 flight attendants working for two international airlines were recruited. A self-developed questionnaire was used to assess participants’ COVID-19 information-seeking behavior, perceived susceptibility, severity, self-efficacy, and preventive behaviors. Analysis of variance and Pearson’s correlation analysis were performed to analyze COVID-19 preventive behaviors according to socio-demographic and COVID-19-related factors. Multiple regression analysis was used to predict the flight attendants’ COVID-19-preventive behaviors. The factors that primarily influenced participants’ COVID-19-preventive behaviors were gender (women; β = 0.17, p < 0.001), information-seeking behavior (β = 0.39, p < 0.000), perceived severity (β = 0.130, p < 0.05), and self-efficacy (β = 0.17, p < 0.05). These factors explained 30.6% of the variance in COVID-19-preventive behaviors among flight attendants. Identification of the preventive behaviors performed by this population is important, as it aids the development of strategies to enhance such behaviors, thereby reducing the in-flight spread of COVID-19.
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Fu, Yan-Kai. "High-performance Human Resource Practices Moderate Flight Attendants' Organizational Commitment and Organizational Citizenship Behavior." Social Behavior and Personality: an international journal 41, no. 7 (August 1, 2013): 1195–208. http://dx.doi.org/10.2224/sbp.2013.41.7.1195.

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The aim in this study was to examine the direct effect of organizational commitment on the organizational citizenship behavior (OCB) of flight attendants employed by 6 airlines in Taiwan, and to analyze the moderating role of high-performance human resource practices (HRP) at the organizational level. Data were analyzed via a cross-level analysis using hierarchical linear modeling. Results showed that when flight attendants' affective commitment was stronger, they were more likely to exhibit OCB; when the airlines more actively adopted high-performance HRP, the flight attendants were also more likely to exhibit OCB; and when the airlines valued high-performance HRP, the relationship between the flight attendants' organizational commitment and their OCB behavior was more significant. Managerial implications are discussed and suggestions are made for future research.
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Seo, Ree. "The Multiple Additive Moderation Effects of Formal and Informal Communication on the Relationship between Job Insecurity and Organizational Change Resistance of Flight Attendants in M&A." Academic Society of Global Business Administration 21, no. 2 (April 30, 2024): 43–63. http://dx.doi.org/10.38115/asgba.2024.21.2.43.

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The purpose of this study is to verify the effect of job insecurity perceived by flight attendants on organizational change resistance in M&A and to examine the multiple additive moderation effect of formal and informal communication. For this purpose, a total of 453 copies were used for analysis by conducting a survey on flight attendants. As a result of the analysis, it was verified that the lower the level of formal communication and the higher the level of informal communication of flight attendants who recognized job insecurity in M&A, the lower organizational change resistance. Based on the above research results, the degree of communication formality was discussed as a way to reduce the organizational change resistance of flight attendants who recognized job insecurity in M&A, and suggestions were made for follow-up studies.
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Aspholm, Rafael, Marja-Liisa Lindbohm, Harri Paakkulainen, Helena Taskinen, Tuula Nurminen, and Aila Tiitinen. "Spontaneous Abortions Among Finnish Flight Attendants." Journal of Occupational & Environmental Medicine 41, no. 6 (June 1999): 486–91. http://dx.doi.org/10.1097/00043764-199906000-00015.

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MacDonald, Leslie A., James A. Deddens, Barbara A. Grajewski, Elizabeth A. Whelan, and Joseph J. Hurrell. "Job Stress Among Female Flight Attendants." Journal of Occupational and Environmental Medicine 45, no. 7 (July 2003): 703–14. http://dx.doi.org/10.1097/01.jom.0000071509.96740.dd.

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DANIELL, WILLIAM E., THOMAS L. VAUGHAN, and BRUCE A. MILLIES. "Pregnancy Outcome Among Female Flight Attendants." Obstetrical & Gynecological Survey 46, no. 4 (April 1991): 205–6. http://dx.doi.org/10.1097/00006254-199104000-00006.

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Mawson, Anthony R. "Breast cancer in female flight attendants." Lancet 352, no. 9128 (August 1998): 626. http://dx.doi.org/10.1016/s0140-6736(05)79582-9.

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Stewart, Thomas, and Nicolas Stewart. "Breast cancer in female flight attendants." Lancet 346, no. 8987 (November 1995): 1379. http://dx.doi.org/10.1016/s0140-6736(95)92400-0.

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Lerchl, Alexander. "Flight attendants, breast cancer, and melatonin." Lancet 352, no. 9137 (October 1998): 1388–89. http://dx.doi.org/10.1016/s0140-6736(05)60782-9.

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Mawson, Anthony R. "Flight attendants, breast cancer, and melatonin." Lancet 352, no. 9137 (October 1998): 1389. http://dx.doi.org/10.1016/s0140-6736(05)60783-0.

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Barker, Margo E., and Jodi D. Stookey. "Flight attendants, breast cancer, and melatonin." Lancet 352, no. 9137 (October 1998): 1388–90. http://dx.doi.org/10.1016/s0140-6736(05)60784-2.

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Gurwitz, David. "Flight attendants, breast cancer, and melatonin." Lancet 352, no. 9137 (October 1998): 1388–90. http://dx.doi.org/10.1016/s0140-6736(05)60785-4.

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Grajewski, Barbara, Elizabeth Whelan, Christina Lawson, Misty Hein, Martha Waters, Jeri Anderson, Leslie MacDonald, et al. "0389 Spontaneous Abortion in Flight Attendants." Occupational and Environmental Medicine 71, Suppl 1 (June 2014): A49.3—A49. http://dx.doi.org/10.1136/oemed-2014-102362.153.

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42

Lee, Kieun, Jinyoung Olivia Choi, and Sunghyup Sean Hyun. "A Study on Job Stress Factors Caused by Gender Ratio Imbalance in a Female-Dominated Workplace: Focusing on Male Airline Flight Attendants." International Journal of Environmental Research and Public Health 19, no. 15 (August 1, 2022): 9418. http://dx.doi.org/10.3390/ijerph19159418.

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This study investigated the factors that cause job stress among male flight attendants in a female-dominated airline organization, as well as the impact of job stress on their mental health and turnover intention. It also attempted to determine whether perceived family support, perceived organizational support, and job positions had moderating effects on male flight attendants’ job stress. Six job stress factors were identified through focus group interviews and a literature review. A survey was conducted from 1 January to 2 February 2022 to validate the research model, and 188 valid samples were used for statistical analysis. This study discovered that gender differences in communication, relationship conflict with colleagues, hierarchical organizational culture, and role overload had a direct impact on male flight attendants’ job stress. Job stress was found to have a negative impact on mental health and a positive impact on turnover intention. Perceived organizational support was also found to reduce job stress. This study is notably the first to address stress encountered by male flight attendants at work. It offers new directions for future airline personnel management and research. It also presents practical implications, such as the development of training and personnel management programs for male flight attendants.
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43

Kang, Sung-Eun, Choong-Ki Lee, Young-Joo Moon, Yae-Na Park, and Courtney Suess. "Impact of CSR on Organizational Behavior during a Pandemic: Highlighting Public Health and Safety in the Airline Industry." Sustainability 13, no. 17 (August 30, 2021): 9704. http://dx.doi.org/10.3390/su13179704.

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This study expands Carroll’s CSR typology with the public health and safety dimension to examine how the airline industry’s CSR and public health and safety activities influence flight attendants’ organizational identification, self-esteem, and commitment to the company during COVID-19. A total of 342 South Korean flight attendants participated in online surveys. Based on social identity theory and using structural equation modeling (SEM), the study reveals that ethical-, economic-, and philanthropic-CSR and public health and safety are positively related to organizational identification and that all are linked to the self-esteem and organizational commitment of flight attendants. However, legal-CSR did not affect their organizational identification. The results suggest that “public health and safety” should be applied when initiatives aim to enhance flight attendants’ organizational behavior. The study’s findings contribute to the literature by extending the original CSR model and providing theoretical and practical implications for academic researchers and airlines during a pandemic.
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Yang, Peter, and Chih-Chien Yang. "Importance of personality and career stress for flight attendants’ career satisfaction." Social Behavior and Personality: an international journal 47, no. 1 (January 23, 2019): 1–12. http://dx.doi.org/10.2224/sbp.7480.

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We examined flight attendants’ career satisfaction and addressed how career stress affects the relationship between personality and career satisfaction. After conducting a focus group interview with 6 flight attendants and 3 senior flight attendants and a pilot study with 122 employees of a large airline corporation in Taiwan to develop the Career Stress Scale, we examined the validity of a model that underlies the dispositional effects of extraversion and neuroticism on flight attendants’ career stress and satisfaction (N = 152). The results demonstrated that extraversion had a significant and positive effect on career satisfaction, and that career stress played a mediating role in linking neuroticism and career satisfaction. We confirmed that considerable emphasis must be continually placed on the process of recruiting and selecting appropriate candidates whose extraversion has reached a high level. Also, the Career Stress Scale can be used in workplace counseling and employee assistance programs to achieve stress management and employee empowerment.
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Cahyani, Riska Putri, and Netania Emilisa. "Pengaruh Talent Management, Work-Life Balance, Hrm Practices Terhadap Job Satisfaction Pada Flight Attendants Maskapai Penerbangan Indonesia." JSMA (Jurnal Sains Manajemen dan Akuntansi) 15, no. 1 (April 26, 2023): 43–56. http://dx.doi.org/10.37151/jsma.v15i1.115.

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Tujuan dari penelitian ini adalah menganalisis pengaruh Talent Management, Work-Life Balance, HRM practices terhadap Job Satisfaction pada flight attendants maskapai penerbangan Indonesia. Variabel independen dalam penelitian ini adalah Talent Management, Work-Life Balance, HRM practices dan variabel dependen dalam penelitian ini adalah Job Satisfaction. Data dikumpulkan dari 160 responden yaitu menyebarkan kuesioner melalui g-form yang diisi oleh flight attendants maskapai penerbangan Indonesia. Teknik pengolahan data yang digunakan pada penelitian ini yakni pengujian instrument seperti uji validitas dan realibitas serta Structural Equation Modeling (SEM) menggunakan SPSS dan AMOS. Hasil pengujian hipotesis dalam penelitian ini menunjukkan terdapat pengaruh positif antara Talent Management terhadap Job Satisfaction, Work-Life Balance berpengaruh positif terhadap Job Satisfaction, dan HRM Practices berpengaruh positif terhadap Job Satisfaction. Implikasi bagi perusahaan maskapai penerbangan di Indonesia adalah untuk meningkatkan Job Satisfaction pada flight attendants melalui Talent Management dan HRM Practices yang diberikan oleh perusahaan agar flight attendants dapat menyesuaikan Work-Life Balance dalam menjalankan pekerjaannya.
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Mahusay, Sharon Candy Manguerra, and Brian Saludes Bantugan. "Challenges and Opportunities after Working as Filipino Flight Attendants in Local Airlines: Input for an Empowerment Sessions for Tourism Management Students." International Journal of Humanities and Social Sciences 12, no. 4 (August 30, 2020): 1–9. http://dx.doi.org/10.26803/ijhss.12.4.1.

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This study investigates the different challenges and opportunities encountered by Filipino flight attendants, who used to work with local airlines, to create empowerment sessions for tourism students who intend to be flight attendants but will later find themselves transferred to another field. The notion behind the empowerment sessions was guided by empowerment theories, in general. The researchers interviewed via an emailed list of questions guided by the research questions Filipino flight attendants who worked in a local airline until saturation was reached at five participants. The narratives from the participants were textually and thematically analyzed to surface themes relevant to successful career shifting among flight attendants. Focal areas of development were identified from the narratives and themes and mapped in a matrix aligning them with existing courses in the Tourism Management curriculum of St. Paul University Manila, and the relevance of those courses to flight attendants before, during, and after their career in the airline industry. The study found that there are different challenges awaiting flight attendants after they leave said careers. Some encountered the challenge of looking for other kinds of jobs in a different company, how to adjust to their new, and how to deal with new responsibilities in a different field as a supervisor or entrepreneur. The study identified ten focal areas of development that could be cultivated in empowerment sessions within existing General Education and major courses of the said degree program. The study recommends that the same mapping should be done in all programs to empower students from any discipline at any point during their formation in the university and to optimize the value of academic courses in the lives of students.
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MUTLU, SAVAŞ, and Z. BENAN BÖKE. "THE YEARS SPENT IN AIRLINE INCREASE THE DEEP ACTING EXPERIENCE OF TURKISH CABIN CREW." Edukacja Ekonomistów i Menedżerów 55, no. 1 (March 31, 2020): 54–64. http://dx.doi.org/10.33119/eeim.2020.55.4.

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The aim of this study is to find out the possible effects of demographic characteristics of cabin crew on their emotional labor experiences. Emotional labor concept has been identified by Hochschild’s notorious research on Delta Airline’s cabin attendants and was published in her book “The Managed Heart: Commercialization of Human Feeling” as the first time in the year 1983. In this study, 36 years after Hochschild’s work, the effects of demographic characteristics on the emotional labor experiences of 265 flight attendants who are working for airline companies in Turkey are investigated. In the literature, there are only a few studies on the effects of demographic factors on emotional labor experiences of cabin crew. So, this study provides an important insight into the subject. The emotional labor scale consists of three dimensions; deep acting, surface acting and genuine emotions. For the emotional labor, a total of 13 questions were answered by participants in 5-point Likert type scale through the Internet. Also, six questions related to demographic characteristics were answered. An Exploratory Factor Analysis (EFA) was performed to verify the item distribution on each factor (i.e. deep acting, surface acting and genuine emotions). And, to analyze the differences between the emotional labor experiences of the groups according to age, gender, position, marital status, total working experience and education, independent samples t-tests and one-way ANOVA tests were applied. Independent samples t-tests were used to compare the differences of two groups such as married-single, male-female, flight attendant-flight attendant supervisor. One way ANOVA tests were used to compare the differences of three or more groups according to age, total working experience and education. Tukey HSD tests were performed after one way ANOVA tests to distinguish the statistically different groups. The results show that there are no statistically significant differences between the expressions of emotional labor, deep acting, surface acting and genuine emotions of groups according to gender, marital status, education and age. Yet, there are statistically significant differences between the emotional labor and surface acting experiences of flight attendants and flight attendant supervisors. Also, a statistically significant difference is found between the deep acting experiences of the cabin crew with 4–7 years of experience and those with 8–22 years of experience.
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Zhang, Peng. "Research on the Cultivation of Professional Quality of Female College Students Majoring in Flight Attendants." Asian Education Studies 6, no. 2 (December 23, 2021): 6. http://dx.doi.org/10.20849/aes.v6i2.970.

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Recently, there has been no uniform evaluation standard for the professional quality of female college students majoring in flight attendants. And there are many problems in the professional quality training process of female college students due to the uneven quality and training system of various universities. In view of this situation, this paper has conducted investigations, constructed a professional quality evaluation index system for female flight attendants, analyzed the problems in the training of professional quality, and put forward suggestions for the training of professional quality of female college students in flight attendants, hoping to be able to help Provide reference for training talents in universities.
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Alves, Paulo M., James A. Lindgren, David R. Streitwieser, Edmundo Anzola, Nomy Ahmed, and Neil Nerwich. "Quality of Electrocardiograms Obtained in Flight by Airline Flight Attendants." Aerospace Medicine and Human Performance 90, no. 4 (April 1, 2019): 405–8. http://dx.doi.org/10.3357/amhp.5242.2019.

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50

Pechenkin, A. P. "Features of Professional Training for Flight Attendants." Prepodavatel XXI vek, no. 3/1 (June 30, 2023): 139–45. http://dx.doi.org/10.31862/2073-9613-2023-3-139-145.

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The article considers some features of the process of professional training of flight attendants concerning the formation of necessary qualities in students by using special psychological and pedagogical methods. Methods of teaching, education and training of aviation personnel are also examined. The model of professional training and structure of flight attendants’ professional competence developed on the basis of the system approach is proposed
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