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Pable, Anant. "Advanced food product quality planning using integrated quantitative techniques." Diss., Online access via UMI:, 2007.
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Rodrigues, Nilo Sérgio Sabbião 1954. "Aplicação da matriz da qualidade do QFD - desdobramento da função qualidade - para avaliar serviços de alimentação do Campus da Unicamp." [s.n.], 2010. http://repositorio.unicamp.br/jspui/handle/REPOSIP/256940.
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Previous issue date: 2010<br>Resumo: A busca da satisfação do cliente e o entendimento de suas necessidades e desejos têm sido objeto de muitos estudos em várias áreas da ciência, necessitando novas metodologias. O Desdobramento da Função Qualidade (QFD) é uma dessas metodologias; é uma ferramenta recente, cuja aplicabilidade vem ganhando forças no mercado contemporâneo e com contínuo aprimoramento e aplicações nas diferentes áreas, destacando-se a de serviços. O mercado de alimentação fora do lar está em franco crescimento, vários são os motivos, dentre eles: a distância da residência, a dificuldade de locomoção e a escassez de tempo para as refeições. Atualmente a Unicamp dispõe, no campus Campinas, de três Restaurantes Universitários (RUs) e 24 Cantinas para atender 50.000 pessoas. Este trabalho teve por objetivo oferecer subsídios para a melhoria dos serviços de alimentação da Unicamp, campus Campinas, através da definição das Características de Qualidade (CQs) da Matriz da Qualidade do QFD para um serviço "ideal", na percepção do cliente. Foram avaliados os três RUs e 21 Cantinas do campus, por 1083 respondentes, todos frequentadores das RUs e Cantinas, sendo também caracterizado o perfil desses clientes. A amostragem, bem como a análise de dados, foram amparadas por técnicas estatísticas e de pesquisa de mercado. As etapas do método QFD foram desenvolvidas com procedimentos adicionais para a avaliação das CQs. Foram construídas duas Matrizes da Qualidade: RUs e Cantinas. Para a Qualidade Planejada dos RUs, das nove Qualidades Exigidas (QEs) levantadas na etapa qualitativa, foram priorizadas Qualidade do local, Qualidade da comida, Refeição balanceada, Novidade e Oferecimento de refeições. Mostrando assim, a preocupação e expectativa dos clientes com relação à saúde e ambiente agradável, oportunidade de sociabilização, principalmente por parte dos estudantes, a maioria dos frequentadores. Para as Cantinas, a ordenação das QEs Novidade, Atendimento, Qualidade da comida, Qualidade do local, Preço e Proximidade, mostra que os clientes são mais preocupados com aspectos da satisfação dos desejos, principalmente para as refeições com novidades. Na extração, definiram-se 42 Características de Qualidade (CQs). Na Qualidade Projetada foram definidas as CQs Acompanhamento técnico e Horas de treinamento como as mais relevantes e que devem merecer maior empenho de implantação para melhorar os serviços. Assim, outras CQs altamente relacionadas com essas também serão melhoradas. A constituição de equipes técnicas com perfis adequados para cada etapa permitiu a evolução dos trabalhos. Na etapa da Qualidade Projetada, foi desenvolvida uma Tabela Auxiliar para a consolidação dos Valores Meta e Priorização das CQs. Assim, procedimentos adicionais na construção da Matriz da Qualidade contribuíram para a condução do trabalho e podem servir para estudos similares. A Matriz da Qualidade do QFD se mostrou eficaz na avaliação de estabelecimentos de serviços de alimentação em um campus universitário; os resultados permitiram identificar com clareza quais CQs se destacaram e, portanto, quais são as mais importantes e que deverão e poderão ser adequadas para o aprimoramento dos estabelecimentos de serviços de alimentação da Unicamp<br>Abstract: The client satisfaction and the understanding of their needs and desires has been the object of studies conducted in various scientific areas. Thus, new methodologies are necessary. The Quality Function Deployment (QFD) is one of such methodologies; is a recent tool and it's applicability has been gaining strength in the contemporary market with continuous improvements and applications in various fields, with emphasis in service areas. The number of people eating out in commercial food service outlets is rising, due to various reasons: distance from home, difficulties in transportation and lack of time for meals. Currently, Unicamp houses 3 universitary restaurants (URs) and 24 Cafeterias (private food establishments), at Campinas campus, to serve 50,000 people. The current work aims to offer subsidies to contribute towards the improvement of Unicamp food services through definition of Quality Characteristics (QC) from the QFD Quality Matrix for an "ideal" service, according to the client's perception. The 3 URs and 21 cafeterias were evaluated by 1,083 respondents. All respondents were URs and cafeteria clients and their profiles were also characterized. The sampling and data analysis were corroborated by statistical and market research techniques. The QFD method steps were developed with additional procedures for the QCs evaluations. Two different Quality Matrix were built: URs and Cafeterias. For the Planned Quality of the URs, from nine Demanded Qualities (DQs) raised at qualitative step, Location quality, Food quality, Balanced meal, Novelty and Offer of meals were prioritized. These show client concerns and expectations, especially from the students, who represent the largest public in terms of absolute numbers, with relation to health, pleasant ambient and socialization opportunity. For the cafeterias DQs were ordered as follows: Novelty, Service, Food quality, Location quality, Price and Proximity. This demonstrates that the clients are more concerned with aspects related to desire satisfaction, mainly in terms of meal novelties. During the extraction process, 42 Quality Characteristics (QCs) were defined. In Projected Quality the QCs Technical assistance and Training time were defined as the most relevant and deserve greater establishment efforts in order to enhance the services. Thus, other QCs highly related to these will also be improved. The technical teams with the specific profiles demanded by each step was important for the work evolution. In the Projected Quality step, an Auxiliary Table was developed for the consolidation of the Target Values and QC Prioritization. Thus, additional procedures on Quality Matrix construction contributed for the work development and may be useful for similar studies. The QFD methodology was shown to be efficient to evaluate the food service in an university campus. The results showed to the most relevant CQs and those that may and should be used to enhance the quality of the food service establishments at Unicamp<br>Doutorado<br>Tecnologia Pós-Colheita<br>Doutor em Engenharia Agrícola
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Elleuch, Hatem. "Contribution à l'amélioration de la résilience dans la chaîne logistique : application dans l'industrie agroalimentaire." Thesis, Paris 8, 2018. http://www.theses.fr/2018PA080086.
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Les chaînes logistiques modernes sont de plus en plus complexes et étendues. La mission des chaînes logistiques réside dans la bonne gestion des flux physiques et informationnels afin de garantir que les produits sont livrés en quantités adéquates, au bon endroit et d’une manière rentable. L’évolution vers des réseaux logistiques plus légers et globaux outre les contraintes et pressions externes d’ordre économiques, sociales et politiques, représentent des facteurs qui accentuent la vulnérabilité des chaînes logistiques. Pour s’en prémunir, les chaînes logistiques devraient développer des capacités de résilience afin d’élever ses capacités de résistance et de récupérations après chaque perturbation. La résilience est la capacité de la chaîne logistique à agir et à compenser la sévérité des vulnérabilités. Toutefois, l’augmentation de la résilience implique des coûts d’investissement importants, qui à partir d’un certain niveau, pourraient amener à l’érosion de ses profits. La problématique est comment trouver un compromis entre amélioration de la résilience et minimisation des coûts d’investissement. Dans cette thèse, nous cherchons à proposer une méthodologie adéquate pour l’amélioration de la résilience tout en prenant en considération les exigences en termes d’efficience.L’objectif de cette thèse est dans un premier temps d’assister les décideurs à prendre conscience des facteurs de vulnérabilité qui mettent à risque le fonctionnement normal de leur chaîne logistique et dans un deuxième temps de trouver la meilleure stratégie en termes d’efficience et de résilience pour la mitigation des vulnérabilités. Dans cette visée, nous proposons un modèle conceptuel qui repose sur une approche combinée, qualitative et quantitative. Le modèle proposé est scindé en deux phases principales. La première phase concerne l’identification et l’analyse de la vulnérabilité dans la chaîne logistique. Nous fournissons à cet effet, un outil pour le diagnostic des facteurs de vulnérabilité et un outil d’aide à la décision et une méthode d’analyse pour l’évaluation. La deuxième phase concerne l’évaluation et l’optimisation de la résilience selon ses deux mesures à savoir, la résistance et la récupération, pour le choix d’un portefeuille efficient en capacités de résilience. Nous développons à cet effet, un modèle d’optimisation basé sur la méthode Goal Programming pondéré avec fonctions de satisfactions. L’expérimentation de notre modèle conceptuel est effectuée sur le cas d’une chaîne logistique agroalimentaire pour l’alimentation animale<br>Modern logistics chains are becoming more complex and extensive. The mission of supply chains is to manage physical and information flows to ensure that products are delivered in the right quantities, in the right place and in a cost-effective way. The shift towards lighter and more global logistics networks in addition to external economic, social and political constraints and pressures are factors that increase the vulnerability of supply chains. To guard against this, supply chains should develop resilience capabilities in order to increase their resilience and recovery capabilities after each disruption. Resilience is the ability of the supply chain to act and compensate for the severity of vulnerabilities. However, the increase in resilience implies significant investment costs, which from a certain level could lead to erosion of its profits. The problem is how to find a compromise between improving resilience and minimizing investment costs. In this thesis, we seek to propose an adequate methodology for the improvement of resilience while taking into account the requirements in terms of efficiency.The aim of this thesis is firstly to help decision-makers become aware of the vulnerability factors that put the normal functioning of their supply chain at risk and secondly to find the best strategy in terms of efficiency and resiliency for supply chain vulnerability mitigation. In this aim, we propose a conceptual model based on a combined qualitative and quantitative approach. The proposed model is split into two main phases. The first phase deal with the identification and analysis of vulnerability in the supply chain. To this end, we provide a tool for the diagnosis of vulnerability factors and a decision support tool and an analysis method for evaluation. The second phase considers the evaluation and the optimization of resilience, according to its two measures, resistance and recovery, for choosing an efficient portfolio of resilience capabilities. To this end, we develop an optimization model based on the Goal Programming method weighted with satisfactions functions. Experimentation of our conceptual model is carried out on the real case study of an agrifood supply chain for animal feed
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Craig, Ryan R. "A quality function deployment methodolgy for product development." Ohio : Ohio University, 2009. http://www.ohiolink.edu/etd/view.cgi?ohiou1250171415.
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Abreu, Fábio de Souza. "QFD - Quality function deployment: requisitos organizacionais para aplicação." reponame:Repositório Institucional do FGV, 1997. http://hdl.handle.net/10438/4842.
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Previous issue date: 1997-05-05T00:00:00Z<br>Trata de um estudo conceitual investigando as relações entre implantações de metodologias e ferramentas complexas, como o QFD - Desdobramento da Função Qualidade - para o desenvolvimento de produtos, e os requisitos organizacionais para o sucesso da implantação. ·Apresenta uma tipologia organizacional inserida em um contexto histórico e o processo de desenvolvimento de produtos correspondente e suas deficiências. Faz uma descrição do método do QFD abordando: definição, histórico, beneficios, contexto, princípios, exemplo didático, processo de implantação e questões sobre a Voz do Cliente. Apresenta um modelo baseado em seis dimensões fundamentais para o sucesso de uma implantação de metodologias como QFD: estratégia, ferramentas e metodologias, trabalho em equipe, infraestrutura organizacional, liderança da alta direção da organização e, cultura e valores. É apresentado uma experiência real de implantação do QFD.
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Al, Fazari Hamdan. "Fuzzy quality function deployment for aircraft maintenance organizations." Toulouse, INSA, 2008. http://eprint.insa-toulouse.fr/archive/00000283/.
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In this thesis, Quality Function Deployment for aircraft maintenance organizations is considered. Assessment and evaluation of quality management in aircraft maintenance organizations is the key to ensure safety, reliability, and the assurance of quality. At present, companies around the world have an absolute need for quality management systems in order to help them to develop and manage better their activities. Improving the way in which organizations handle their organizational management plays a major role in raising the standard of the quality of the product or the quality of the service they deliver. The challenge of implementing quality approaches in the management of aircraft maintenance organizations is appealing since it is recognized to save time and money. As a result, the organization can become more efficient, more competitive in its domain and finally more profitable. Quality management is, therefore, an essential function for maintaining and improving the quality of the services and products provided by aircraft maintenance organizations. First necessary background and theoretical knowledge on aircraft maintenance organizations and quality management is presented in detail. This is achieved by performing an analysis of the needs and the means for improving quality in the maintenance activities. The proposed analysis approach is a combination of Quality Function Deployment, and Fuzzy Logic theory. The Quality Function Deployment is used as an analysis tool to translate the customer needs and requirements into service features. The Quality Function Deployment involves the construction of a matrix structure which allows the assessment and ranking of different course of action with respect to quality. Since many opinions from experts are expressed in linguistic terms it appeared that fuzzy logic could improve this analysis process. Then, the final part of the thesis is devoted to the development of a fuzzy quality function deployment. The proposed analysis approach is then illustrated in the case of aircraft maintenance organizations where the objective is to increase fleet availability, maintain aircraft reliability, decrease servicing time, and limit investment costs<br>Dans cette thèse, le déploiement de la fonction de la qualité pour l'organisation de l'entretien des avions est considérée. L'évaluation de la gestion de la qualité dans les organismes de maintenance des avions est la clé pour garantir la sécurité, la fiabilité et l'assurance de la qualité. De nos jours, les entreprises partout dans le monde ont un besoin absolu de systèmes, gestion de la qualité afin de les aider à développer et à mieux gérer leurs activités. La façon dont les organisations gèrent leurs gestions de l'organisation joue un rôle majeur dans l'amélioration du niveau de la qualité du produit ou la qualité du service qu'elles fournissent. Le défi de la mise en œuvre de la démarche qualité dans la gestion de la maintenance des avions est important car il doit conduire à des économies de temps et d'argent. La gestion de la qualité est, par conséquent, une fonction essentielle pour maintenir et améliorer la qualité des services et produits offerts par les organismes de maintenance des avions. Dans cette thèse les prés requis et connaissances théoriques sur l'organisation de la maintenance et la gestion de la qualité sont présentés en détail. Ceci est réalisé en effectuant une analyse des besoins et des moyens pour améliorer la qualité dans les activités d'entretien. L'approche d'analyse proposée est une combinaison du déploiement de la fonction de la qualité et de la Logique Floue. Le déploiement de la fonction de la qualité est utilisé comme un outil d'analyse pour traduire les besoins des clients et les besoins en qualité des services. Le déploiement de la fonction de la qualité comprend la construction d'une structure matricielle permettant d’évaluer et de comparer les différents plans d’action. Puisque de nombreuses opinions d'experts sont exprimées en termes linguistiques, il semble que la Logique Floue pourrait améliorer ce processus d'analyse. La dernière partie de cette thèse est consacrée à l'élaboration du déploiement de la fonction de la qualité dans le cadre de la Logique Floue. L'approche d'analyse proposée est ensuite illustrée dans le cas de l'organisation de l'entretien d’une flotte d’avions. L'objectif est d'augmenter la disponibilité de la flotte, de maintenir sa fiabilité, de diminuer le temps du service de maintenance, de limiter les coûts d'investissement
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Craig, Ryan R. "A Quality Function Deployment Methodology for Product Development." Ohio University / OhioLINK, 2009. http://rave.ohiolink.edu/etdc/view?acc_num=ohiou1250171415.
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Sjöberg, Gina, and Bromander Kristina Nilsson. "Quality Function Deployment of Firepipe - The foldable cooking stove." Thesis, KTH, Energiteknik, 2014. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-148107.
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Each year, millions of people flee their homes due to political conflicts, fearing the risk of being persecuted. As well, mounting environmental issues engenders an increasing stream of people-displacement. Humanitarian organisations have for decades acted in order to help people of concern in refugee situations. For them, it is vital to be able to provide quick relief and must therefore be mobilized via suppliers and distribution channels with needed goods for humanitarian care in case of an emergency. Gustav Innovation in collaboration with the Royal Institute of Technology in Stockholm (KTH) and the authors of this document, is developing a field cooking stove called FirePipe which is both quick and easy to distribute, as well as sustainable financially, environmentally and humanitarily in provisional settlesments. The following document treats the development of a Quality Function Deployment (QFD) evaluating the most important characteristics of such a stove in order to create an as succesful product as possible. It also contains a competitive analysis to illuminate FirePipe’s strengths and weaknessess in relation to similar products. According to the QFD analysis the most important Quality Characteristic to focus on in future engineering work is the reduction of the fuel mass consumption of FirePipe. Other important paramterers are the ability to save time using FirePipe as well as reducing harmful emissions. If the target values for these features can be met, FirePipe will be a qualitatively consistent alternative to the existing market that particularly will deliver great opportunities for easy cost-effective logistics.<br>Varje år flyr miljontals människor sina hem på grund av politisk oro, med rädsla för förföljelse. Samtidigt med ökande miljöproblem, ökar risken att naturkatastrofer kommer tvinga människor på flykt. Hjälporganisationer har länge arbetat för att hjälpa människor i sådana kritiska situationer, exempelvis i flyktingläger. För dem är det viktigt att snabbt kunna mobilisera och erbjuda hjälp i nödlägen med hjälp av leverantörer och distributionskanaler för de saker som behövs vid humanitär omvårdnad. Gustav Innovation utvecklar i samarbete med Kungliga Tekniska Högskolan (KTH) och författarna till denna rapport, fältspisen FirePipe som är både snabb och lätt att distribuera, likväl hållbar ekonomiskt, miljömässigt och humanitärt i provisoriska bosättningar. Följande rapport behandlar genomförandet av en kundcentrerad kvalitetsutveckling, en så kallad Quality Function Deployment (QFD), I denna undersöks och utvärderas de viktigaste egenskaperna för en sådan spis som ett steg i att kunna utveckla en så framgångsrik produkt som möjligt. QFD innehåller även en konkurrentjämförelse som belyser FirePipe’s styrkor och svagheter jämfört med liknande produkter. QFD resultatet visar att den viktigaste tekniska delen av FirePipe, vilken därmed är det som framtida arbete bör fokusera på, är att minimera dess bränsleanvändning. Andra viktiga aspekter är möjligheten att spara tid genom att använda FirePipe samt minskningen av skadliga utsläpp. Om målvärdena för dessa funktioner kan uppfyllas kommer FirePipe att erbjuda ett kvalitetsmässigt stabilt alternativ till den existerande marknaden som framför allt ger stora möjligheter för en enkel och kostnadseffektiv logistik.
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Idan, Cephas Kobina. "Quality function deployment (QFD) in the UK construction industry." Thesis, Nottingham Trent University, 2003. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.409391.
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Omar, Abdul Rahman. "Quality function deployment opportunities in product model supported design." Thesis, Loughborough University, 1997. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.388335.
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Sigal, Jacob R. "Creating a Market Paradigm Shift with Quality Function Deployment." Ohio University / OhioLINK, 2004. http://www.ohiolink.edu/etd/view.cgi?ohiou1108409936.
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Aslan, Cansel Elif Özcan Can A. "Quality function deployment: A method for user-centered design/." [s.l.]: [s.n.], 2005. http://library.iyte.edu.tr/tezler/master/endustriurunleritasarimi/T000423.doc.
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Pandey, Amitabh. "Quality function deployment : a study of implementation and enhancements." Thesis, Massachusetts Institute of Technology, 1992. http://hdl.handle.net/1721.1/17310.
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Pielok, Thomas. "Prozesskettenmodulation Management von Prozessketten mittels Logistic Function Deployment." Dortmund Verl. Praxiswissen, 1994. http://d-nb.info/100126889X/04.
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Waterstraat, Frank Riegle Rodney P. "Adapting the quality function deployment model to health plan design." Normal, Ill. Illinois State University, 2001. http://wwwlib.umi.com/cr/ilstu/fullcit?p3064505.
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Thesis (Ph. D.)--Illinois State University, 2001.<br>Title from title page screen, viewed March 10, 2006. Dissertation Committee: Rodney P. Riegle (chair), J. Christopher Eisele, George Padavil, John H. Bantham, Thomas J. Bierma. Includes bibliographical references (leaves 124-128) and abstract. Also available in print.
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ALBALAWI, JALAL G. "IMPROVING ONLINE COURSE SATISFACTION AND DELIVERY THROUGH QUALITY FUNCTION DEPLOYMENT." OpenSIUC, 2014. https://opensiuc.lib.siu.edu/theses/1490.
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This study investigated student perceptions of online courses offered by SIU's Quality Engineering and Management online program. The study utilized the method for measuring and improving the quality of online courses using the quality function deployment (QFD) approach. This method was used to translate critical quality requirements for online course delivery, determined by student survey responses, into key instructional design/delivery elements that serve as a framework for online course development. This study focused on students' satisfaction and perception because of their role in analyzing the design/delivery elements based on quality function approach. In order to improve the online Quality Engineering and Management online program, the students' engagement will apply the most important key to successful improvement. In this study, both qualitative and quantitative methodologies were employed. The data was retrieved through an on-line survey. A written questionnaire was completed by 17 online graduate students in the Quality Engineering and Management program. The research results identified the most important technical requirements in online course design and delivery, and identified opportunities for improvement.
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Bolar, Aman Ahmed. "A Quality Function Deployment (QFD) Approach for Bridge Maintenance Management." Thesis, University of British Columbia, 2014. http://hdl.handle.net/2429/48548.
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Infrastructure age in the US/Canada are beyond half their expected service life. With billions of dollars invested annually, an increase in number of decisions towards maintenance, rehabilitation and replacement (MRR) activities are expected. Customer (infrastructure user) opinions are sometimes sought when major infrastructure-related decisions are made by conducting surveys, community meetings, etc. However, with consumers becoming more involved in economic, environmental, and social issues related to infrastructure, a process for ensuring customer demands are addressed would be valuable to all stakeholders involved. In this thesis, using bridge as an example, an innovative expert-based decision-framework has been proposed and developed using the Quality Function Deployment (QFD) approach. The framework comprises of three major elements. First a hierarchical evidential reasoning (HER) framework is proposed and developed for condition assessment of bridges by classifying bridge elements into Primary, Secondary, Tertiary and Life Safety-Critical elements. Respective indices are calculated in addition to an overall bridge condition index. The HER framework enables combining different distress indicators and propagating both aleatory/epistemic uncertainties using either Dempster-Shafer or Yager's rule. Importance and reliability factors (collectively termed "credibility factor") are introduced based on bridge element importance and reliability of collected data. Second, QFD implementation has been demonstrated with the following applications: (i) Inspection Prioritization (ii) Decision-Making between Replacement and/ or Rehabilitation scenarios. For inspection prioritization, an Inspection House of Quality is prepared for translating consumer demands (WHATs) into inspection requirements (HOWs) and demonstrated using data developed from Colorado Department of Transportation (CDOT) inspection manual. For the decision-making scenarios, a case study is furnished for a bridge located in Victoria, BC. Finally, the infrastructure-user's expectations are dynamic given the changing economic conditions, technologies, environmental regulations, etc. A hidden Markov model (HMM) is utilized for predicting such dynamic customer response by using probabilities of focus areas that are of interest to the infrastructure-user as hidden parameters. Using the 2005 California Transportation's customer survey, a case study is presented for demonstrating the application. This new expert-based framework has an ability to enhance decision-making by addressing uncertainty in collected inspection data, facilitating customer input into MRR procedures and by predicting customer expectations.<br>Applied Science, Faculty of<br>Engineering, School of (Okanagan)<br>Graduate
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Tung, Chun-Yu. "A green product design framework based on quality function deployment process." Thesis, National Library of Canada = Bibliothèque nationale du Canada, 1999. http://www.collectionscanada.ca/obj/s4/f2/dsk1/tape8/PQDD_0014/NQ52444.pdf.
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Muhamad, Mohd Razali. "The application of quality function deployment principles in manufacturing system design." Thesis, University of Liverpool, 1996. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.318262.
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Atherton, Mark Anthony. "Effective product design enhancing robust engineering design and quality function deployment." Thesis, City University London, 1997. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.389704.
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Chilakapati, Rajesh. "An expert system based advisor for the quality function deployment method." Thesis, This resource online, 1995. http://scholar.lib.vt.edu/theses/available/etd-07292009-090629/.
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Wang, Tzu-Yun, and 王姿雲. "Quality Function Deployment Modified for Food Industry: an Example ofGranola Bar." Thesis, 2017. http://ndltd.ncl.edu.tw/handle/c85fr3.
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WEN-HAO, YANG, and 楊文豪. "The study of Applying Quality Function Deployment for Market Segmentation in Health Food." Thesis, 2015. http://ndltd.ncl.edu.tw/handle/11382192296531104895.
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碩士<br>開南大學<br>資訊及電子商務學系<br>103<br>Recently, the health care food industry has gain tremendous attention due to the
improvement of economy as well as the pursuit for better life quality. Besides building
physical or digital stores, the most effective way to boost the sales is to implement
efficient managing strategies.
This study adopted the Quality Function Deployment (QFD) to effectively
integrate consumers’ demand, product design and manufacturing information and to
build the right product or service design capability. Quality Function Deployment can
be achieved through the use of HOQ. It transforms the Voice of Customer (VOC) into
product service strategy or scope and coordinates all the work through inter-department
collaboration using consumer’s demand as a common language. This study uses quality
deployment that considers consumers’ service quality and demand to provide business
strategies for the health care food companies. By defining the market with the most
potential and benefits, the investment put in will be more effective. With this, the
companies can create products that match consumers’ demand.
The expected results in this study were obtained from survey questionares and
analysis. They are used to confirm consumers’ demand and the business strategies of
health care food companies. The quality function depolyment developed by using the
relationships between business strategies and consumers’ demand can be used to
perform market segmentation effectively, which sorts out the priority for different
business strategies. Based on the sorted results as well as the targeted market,
companies can further plan out their differentiated business strategies, which helps them
to promote products to different customers with various occupations, sex and age. This
not only will make the health care food companies more competitive, but also improve
the sales of real or virtual reality stores.
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CHANG, HSIU-LIEN, and 張秀蓮. "The Application of Quality Function Deployment to the Designs in Teaching Food Baking License." Thesis, 2017. http://ndltd.ncl.edu.tw/handle/54547555835046737218.
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碩士<br>中華大學<br>企業管理學系<br>105<br>Certificates are not only increased the competitiveness in job market, but also used for the entire life. Along the expertized and certificated environment, as well as the food safety issue, what type of professional knowledge and skill that bakers need to have to make consumers to be confident of their products? There’re not only bakers who need to have professional knowledge, the general public may hope to have professional knowledge and skills certification; therefore, there’re many organizations or institutions that provide the education training program for the baking certification. However, most of these education training are only passing their experiences or related trainings, so their teaching materials or designs may lack of scientific and systematic design. As a result, this study introduced Quality Function Deployment (hereinafter refer to as QFD) and linear conversion to convert baking leaners’ needs to be the teaching design contents. Currently, Level C technician for baking food is divided into 3 types: bread, cake and cookie; Level B technician for baking food also divided into 2 types: western-style cake and bread, and western-style cake and cookie. This study only focused and executed on the bread and cake for Level C technician for baking food, by using QFD to build Bread/Cake Certification Teaching House of Quality respectively. The research results showed that the most important parts of customer demands are the professionalism improvement, incubation of 2nd skill and career planning; the most important teaching designs of bread certification are knowing food materials, learning baking formula and knowing baking appliance; the most important teaching designs of cake certification are knowing the formula of raw materials, material mixing and making baking report. This study intended to use these skills to scientifically make the bakery teaching design and increase the willingness of people who are certification seekers as well as achieve their goal of obtaining corresponding certificate.
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Chang, Po-Lun, and 張伯倫. "Application of Kano Model and Quality Function Deployment for the Service Quality of the Fast Food : an Example of McDonald's in Taipei Area." Thesis, 2012. http://ndltd.ncl.edu.tw/handle/34148587890685882607.
Full textAbstract:
碩士<br>華梵大學<br>工業工程與經營資訊學系碩士班<br>100<br>The eating habits have changed in these days, the frequency of people dining out become more frequently, be able to understand the reason why the large percentage of people, would have more trust in food-in-brand, is because that not only the product itself has a clear vision of where the product was made from, and also, the manufacturing processes make the food preparation process transparency; however, the office workers in Taiwan they have shorter break at lunch, they need more efficiently and fast dining, in order to reduce the unnecessary time in waiting, in fact, the out-eater have been increasing small amount in every year. McDonalds is the largest chain organization in fast food field, also, they have multiple choices of discount meal sales, and therefore McDonald's becomes the new choices for those office workers. My purpose of this study is to propose several effective improvements in service quality field over the Taipei area McDonalds.
However, the out-eater have been increasing from the office workers market in Taiwan every year, they have short break on common. They look for more quickly and efficiently dining environments, in order to reduce the unnecessary time in waiting, McDonald become their new choice in dine, especially in special discount period (such as lunch special period 11a.m.-2p.m.).
We use the Quality Function Deployment to analyze, to process the empirical analysis, in order to make sure the service quality to meet the customers' voices in Taipei area McDonald. We combined the Importance-Satisfaction Model with Kano Model, be able to have a clear vision of classification of McDonald elements in Taipei area, and also plus the Quality of House, which to calculate the percentage in the weights of the customer needs, and finally to improve the demand for quality objects by using the Four-quadrant Diagram.
The results of final study show that the sort of the most important quality elements, the five objects in the front roll would be, the staff professional competence , staff workstations training, the environment and the hardware device, variety of complaints pipeline, and also, the speed of information announcement updates.
Keyword：Kano Model, Importance-Satisfaction Model, Quality Function Deployment, Service Quality
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Yu, Da-Yung, and 游達榮. "An Application of Quality Function Deployment to the Food and Beverage Industry－An Empirical Study on The Prague Restaurant in Kaohsiung－." Thesis, 2003. http://ndltd.ncl.edu.tw/handle/39230791873811141789.
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碩士<br>國立東華大學<br>觀光暨遊憩管理研究所<br>91<br>Over the last few years, researchers on hospitality business in Taiwan have witnessed an expeditious progress in the research field of service quality and customer satisfaction. However, most of the previous researches focused primarily on customers but did not emphasize the same importance on the generation of intra-organizational service and delivery process. This study intends to tackle management issues of external and internal services as well as innovations of subsequent services bases on the framework of Quality Function Deployment (QFD). The concept of QFD and its development will be introduced first and then followed by detailed step-by step explanation of its procedures.
In order to provide a clear demonstration concerning the application and analytial techniques of QFD, an empirical study on the Prague Restaurant in Kaohsiung was conducted to apply Quality Function Deployment on the Food and Beverage Industry. Two main focuses of this study are the customers of the restaurant and the competitors. Personal interviews with individual customer were conducted first. The results were analyzed with content analysis method to identify what the customers need and what aspects of service the customers concern most. Secondly, surveys were conducted to gather information on the importance of customers’ opinions, satisfaction, comparison with competitors, and indices and order of customers’ needs. Thirdly, customers’ needs and the quality improvement of the restaurant are put in matrix. This matrix is evaluated and analyzed. The results are used as the basis for setting priority for quality improvement.
This study tries to introduce QFD as the extension of Total Quality Management (TQM) on Food and Beverage Industry and its customer satisfaction. Questions concerning the reliability and validity of QFD are discussed. Application of QFD in other related service sectors, particularly in the hospitality industry, are also reviewed. Finally, suggestions and directions for future researches are offered with emphasis particularly on the restaurant management.
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HUANG, JUN-YAO, and 黃俊堯. "An investigation on geometric quality function deployment." Thesis, 1992. http://ndltd.ncl.edu.tw/handle/61711640841849123063.
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Chang, Jung-Fu, and 張榮福. "Quality Function Deployment Application On Hypermarket Building." Thesis, 2004. http://ndltd.ncl.edu.tw/handle/09096071417101735811.
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碩士<br>逢甲大學<br>經營管理碩士在職專班<br>92<br>Early of 1970s’, “Quality Function Deployment (QFD) was released by two Japan Professors - Yoji Akao and Osamu Mizuno, It was applied & proven widely at manufacturing industry in U.S.A. & Japan immediately and later on, also applied at Phillip electronic in Taiwan since 1988. The main function of “ QFD “ is to ensure the quality control on every production process that means, during the whole manufacturing process, to get stability of quality and to create an attractive product to satisfy customer. Also it emphasizes the preparation before production and surveys customers’ need by positioning customers’ level, to decide product design and ensure product & service may meet and satisfy customers’ need.
Construction, or what we called “ the driving role of industries “, as it’s a basic need of life and it was related with all of other industries. So, construction industry always plays an important role in the whole industries and moving forward together with each other.
The purpose of this research is to lead Quality Function Deployment – QFD technology into the chain stores construction application via Analytic Hierarchy Process (AHP) technology and to transfer customer’s requirements into design development to ensure every construction process and improve construction quality.
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Wang, Yun-Ching, and 王韻晴. "Quality Function Deployment for Teaching Performance Evaluation." Thesis, 2012. http://ndltd.ncl.edu.tw/handle/efz922.
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碩士<br>國立東華大學<br>國際企業學系<br>100<br>Quality function deployment (QFD) is a technique which can be applied for process and design improvement. A quality improvement method can effectively enhance organization performance. This study uses QFD on teaching improvement. QFD help professors to examine how well students achieve the department objectives. This study demonstrates how the quality function deployment methods can be used to enhance teaching effectiveness.
Assessment of a course can determine how well the course objectives have been achieved. Many researchers have discussed various methods to assess the teaching and learning performance. This study describes an application of pairwise comparison of analytical hierarchy process (AHP) and quality function deployment (QFD) to build a teaching assessment system. It can measure the level of achievement of the learning objectives for department course. Thus, professors can find suitable action to improve their teaching quality.
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Liou, Yih-Farng, and 劉益坊. "Service Quality Evaluation of Hemodialytic Care by Quality Function Deployment." Thesis, 2007. http://ndltd.ncl.edu.tw/handle/42636632645953654085.
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碩士<br>東海大學<br>工業工程與經營資訊學系<br>95<br>The number of people undergoing hemodialysis increases rapidly each year. The number of dialytic centers also escalates rapidly. Facing pressure form competition, medical providers believe quality service will retain patients. To ensure the quality of service, Quality Function Deployment would be a good tool for quality management.
The purposes of this study are as following: 1.By the example of hemodialytic care, evaluate elements of demanded quality from patients at a community hospital. 2. Construct a comprehensive healthcare model for hemodialytic patients by Quality Function Deployment. 3. As according to customers’ needs, formulate the strategy to develop performance functions in a comprehensive healthcare model for hemodialytic patients.
From October 1 to November 30 in 2006, randomized samples of 52 patients undergoing hemodailysis at least 3 months are included in this study. All 52 patients were interviewed and recorded. The elements of demanded quality are extracted from records of patients’ interview as customers’ needs. The target scores of elements of demanded quality are evaluated by enhancement strategy for building quality house table. The target performance functions are deducted with matrices of demanded quality v.s. performance measures, and performance measures v.s. performance functions in quality house tables by quality function deployment.
The weighted elements of demanded quality in order are: the technique of puncture and hemostasis by duty nurse, the doctor’s health education by monthly blood sampling report, the cares of arterio-venous fistula, the distance to the hospital for hemodialysis, and a large hospital with many subspecialized departments. The weighted target performance functions by quality function deployment in order are: standard process of hemodialytic nursing care, standard process of arterio-venous fistula cares, training of specialist for hemodialysis, standard process of hemodialytic medical care, quality management of hemodialytic care.
By quality function deployment, we realize the demanded quality of patients, and relative importance of medical service functions, therefore the directions of service function development for the hemodialytic care at this community teaching hospital.
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Yi-ZhiLin and 林奕志. "Applying Quality Function Deployment in Industrial Design Education." Thesis, 2012. http://ndltd.ncl.edu.tw/handle/71841740554012342888.
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Wu, Chao-Jen, and 吳昭仁. "Application of Quality Function Deployment On Logistic Management." Thesis, 2004. http://ndltd.ncl.edu.tw/handle/25280615965443968222.
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碩士<br>國立中央大學<br>企業管理學系碩士在職專班<br>93<br>Owing to severe global business competition, logistics management has thus become emergent. There are many studies dealing with this topic, but few of them are integrated.
This thesis uses Quality Function Deployment as an integrated construct for understanding logistic-performance requirements and establishing priorities of logistic activities. In logistics-performance requirements, this thesis uses Balanced Score Card, a strategic management tool developed by Kaplan and Norton, as a multi-dimension performance framework. In order to improve the objectivity of QFD, the thesis adopts the method of Analytic Hierarchy Process (AHP) to collect and analyze the opinions from experts and practitioners and calculate the weights of all indicators.
Finally, one electronic company is cited to evidence the feasibility of this integrated construct.
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Wu, Chia-Shin, and 吳家昕. "Applying Quality Function Deployment to Enhance Lithography Process." Thesis, 2004. http://ndltd.ncl.edu.tw/handle/09688012989784582809.
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碩士<br>華梵大學<br>工業管理學系碩士班<br>92<br>Facing the highiy competitive environment, product innovation and quality improvement have become critical issues for business to remain competitive, which means not only the technology but also the customer requirements should be considered in the development process.
This research applied quality function deployment (QFD) to construct a customer requirement based product development model which coordinated design and management for the purpose of increaseing the quality of product development process. To identify the critical quality factors for customer requirement and technical requirement, the KJ method and Analytic Hierarchy Process (AHP) were utilized to classify and analize marketing data. Further, Taguchi method was applied to determine the optimal factor levels that yield the best quality.
The proposed model was evaluated through a real life case study of developing broad band filter (BPF), the result indicates that the model could effectively increase the product development efficiency, as well as satisfy the quality requirements for both customer and production.
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LIN, CHIA-NAN, and 林嘉南. "Applying Quality Function Deployment to Design Hyperbaric Chamber." Thesis, 2018. http://ndltd.ncl.edu.tw/handle/6tzzu3.
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碩士<br>中華大學<br>工業管理學系<br>106<br>ABSTRACT
The hyperbaric oxygen chamber is a device used in the treatment of hyperbaric oxygen (HBOT) and is widely used as an important auxiliary equipment for decompression disorders, gas poisoning, wounds, anaerobic infections, sports medicine, anti-aging medicine, and medical cosmetology. Hyperbaric oxygen chambers have caused difficulties in hospital operation due to high construction cost; Taiwan's precision manufacturing industry is quite mature and should have the opportunity to produce hyperbaric oxygen chambers with high C/P values. This paper uses QFD to explore the corresponding relationship between the domestic design technology of hyperbaric oxygen chambers and customer needs, to obtain the importance of customer ordering the quality requirements, with product reliability, safety and functionality as the most important; hyperbaric oxygen chamber design requirements The priorities are (1) a complete understanding of the equipment use requirements, (2) good assembly techniques, (3) manufacturing and testing according to specifications, and the three projects are the highest priority; In addition, the use of the Kano’s model to identify three additional devices are all attractive quality attributes; companies can study the time and necessity of investment in development based on the research results. Research shows that if we can master the research and design capabilities of the front end of hyperbaric oxygen chamber manufacturing, we will be able to significantly increase corporate profits and competitiveness, under limited resources to achieve a win-win situation between the industry and customers, and promote the development of hyperbaric oxygen therapy in Taiwan.
Keywords: hyperbaric oxygen, design and development, quality function deployment, kano’s model
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Chun, Kuo-Pei, and 郭姵君. "Application of Quality Function Deployment to Bridal Styling." Thesis, 2013. http://ndltd.ncl.edu.tw/handle/70773053137509138701.
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碩士<br>台南應用科技大學<br>視覺傳達設計系碩士班<br>101<br>Nowadays, a large number of people who are trying to engage in bridal design-related industries have shared the limited market of wedding business. Meanwhile, brides have paid more emphasis on whole design which could lead to bridal designers need to know what brides really what in order to succeed in this field. Bridal designers could create acceptable design programs for brides according with the wedding dress styles brides chose. By doing these ways, bridal designers could meet the needs of brides, sharpen the competitive edge, save time to communicate and cut down disputes between designers and brides.
The result indicates that brides decide which wedding dress style they what depend on five factors, namely stylish-simplicity, varied-mystic, sweet-cute, noble-gorgeous and elegant-classic. Quality function deployment will link hair design, cosmetics and style of accessory according to four wedding dress styles. Among wedding dress styles, the component of best hair design for low-profile and luxurious style including elegant-lined and half-sided light curly hairstyle, simple and clean low topknot, three parts of tress, the smooth hair covering the hindbrain, midsplit or 70-30 % bangs; The component of makeup including emphasis on nude makeup with eyesight, pink or vegetation color, smooth browstyle, round eyes, brown lower-eyeline, a little thick along with long upper artificial eyebrows, clear lower eyebrows, long ang extended eyeline; The component of ornament including single topic, the diamond jewelries for the prior choice, plain flower ornaments or bow. Finally, the best bridal design program could be applied to bridal design-related business.
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Liou, Bi Huney, and 劉必慧. "Reengineering the business process with quality function deployment." Thesis, 1995. http://ndltd.ncl.edu.tw/handle/48273479065397678714.
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Cheng, Yu-Hua, and 鄭玉華. "Improving Alarm Clock Manufacturing Through Quality Function Deployment." Thesis, 2009. http://ndltd.ncl.edu.tw/handle/9h2p9k.
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碩士<br>銘傳大學<br>管理研究所碩士在職專班<br>97<br>Quality has been one of the key factors to compete in the industry. One of the important aspects is to take customers’ voice into account. Quality Function Deployment (QFD) is such a tool to achieve this goal. It considers the various quality dimensions customers value the most and helps to incorporate them into product designs, as well as company functions such marketing, production, and supplier collaboration.
This study focuses on applying QFD to a Taiwanese company that manufactures alarm clocks to link customer requirements to the firm’s internal quality improvement needs while considering competition from other renowned brands. The results shows that domestic and foreign customers have different requirements with costs and quality of the clocks being the most important factors. Some managerial suggestions are made to help the company define its competitive priorities.
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Hwang, Yen-Yun, and 黃艷雲. "Application of Quality Function Deployment on Apparel Design." Thesis, 2004. http://ndltd.ncl.edu.tw/handle/11347908269972852935.
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碩士<br>國立成功大學<br>企業管理學系碩博士班<br>92<br>A growing demand in fashion quality arises due to the improvement of living standards in Taiwan recently. The objective of the research is to characterize various key factors affecting apparel design and product quality. The research is emphasized to transform fashion qualities into measurable characteristics based on the requests in the consumer market.
In the fulfillment of the objectives, Delphi method and survey research have been used to collect related materials and followed by descriptive statistics, reliability, and factor analysis in order to setup the “House of Quality” in the method of “Quality Function Deployment”. The “House of Quality” lays the foundation of apparel design rules such that new apparel designs and the key production methods are developed and able to assist apparel designers to improve design quality and production performance.
Research results indicate that factors affecting the quality of apparel design are fashion sensitivity, cloth selection ability, color sensitivity, fashion trend, information and public media (advertisement, magazine, and internet), consumer living style, fashion market level, sale performance, and management. And fashion style, cloth quality, cutting quality, discount, and personal favorites are the key factors affecting consumers in choosing a fashion. Based on the analysis of “Quality Function Deployment”, several key techniques are required to improve design abilities and product values, which are good fashion production process, appropriate apparel design style, satisfaction of consumer needs, fashion media and consumption messages, good design skills, fashion sensitivity, market analysis ability, and new market development.
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Hwang, Shuenn Jia, and 黃順家. "Computer-Aided Quality Function Deployment for Retail Automation." Thesis, 1994. http://ndltd.ncl.edu.tw/handle/50312663282028220700.
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碩士<br>國立清華大學<br>工業工程研究所<br>82<br>Quality Function Deployment (QFD) is an organizational approach
used to guide R&D, manufacturing, and marketing toward the
development of products and services that satisfy the needs of
the consumer. The QFD operations are performed by way of a
diagram called the House of Quality (HOQ). The HOQ contains
information about the customers'''''''' needs (what), mechanisms to
address these needs (how), and the criterion for deciding which
"how" provides the greatest customer satisfaction. A less
familiar application of QFD is the implementation of the
approach for the improvement of retail services. The objective
of this research is to build a prototype retail QFD
application. The prototype provides an HOQ architecture for
analyzing the customers'''''''' needs and specifying the improvements.
Two evaluation algorithms are proposed to assistant the manager
in making decision. To better integrate QFD into the
Management Information Systems (MIS) environment, interactive
software is developed using the object oriented programming
(OOP) representation scheme. The software provides an
integrated workbench for building retail HOQs and designing
retail service strategies.
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Domingos, André dos Santos. "Quality function deployment - ferramenta de apoio à decisão." Master's thesis, 2016. http://hdl.handle.net/10071/13787.
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A metodologia apresentada ao longo da dissertação é denominada por Quality
Function Deployment (QFD). Esta é totalmente orientada ao cliente ao invés da orientação ao
produto, onde o esforço de todos os departamentos envolvidos garante uma estreita união
entre os objetivos definidos pelo cliente e o produto oferecido. Deste modo, é necessário
definir ações a desenvolver para que esses objetivos sejam concretizados. Estas ações devem
ser representadas de forma mensurável, para que seja possível proceder à sua análise e
posterior otimização com recurso a um algoritmo. Os autores da dissertação realizam uma
pequena introdução à origem da metodologia, à sua estrutura e método de funcionamento,
além da análise a um algoritmo de normalização e priorização de ações já existente e um
resumo dos problemas mais comuns aquando da utilização da QFD. É apresentado um
modelo simples, flexível e quantitativo que inclui: Planeamento estratégico da organização
que propõe minimzar as possíveis incompatibilidades entre as capacidades da mesma e as
exigências do cliente. Variáveis de negócio envolvidas nas diferentes fases da conceção do
projeto, a fim de calcular com maior precisão as prioridades das ações e permitir importâncias
relativas nulas ou uniformes provenientes das exigências do cliente. O preenchimento
quantitativo da metodologia que substitui o qualitativo, de modo a reduzir os erros de
preenchimento e interpretação da metodologia. Por fim, os resultados provenientes deste novo
modelo são analisados e apresentados com recurso a uma ferramenta programada na
linguagem PHP.<br>The Quality Function Deployment methodology is totally directed to the client instead
of the product, wherein the effort from all the involved departments allows the match between
the goals and the offered product. Therefore, it is necessary to determine the actions that aim
at satisfying those goals. These actions must be measurable, in order to provide analysis and
optimization opportunities. Afterwards, the prioritization of these actions is carried out so that
they are performed in the most efficient way. Throughout the thesis, the authors introduce the
origin of the methodology, its structure and operation, an existing normalization and
prioritization algorithm and the most common problems when using the QFD. A new simple,
flexible and quantitative model is proposed, which includes: A strategic planning of
organization that proposes the minimization of possible incompatibilities that may arise
between its capabilities and customer requirements. Business variables at the different stages
of the design in order to calculate with greater precision the value resulting from the
prioritization and to allow nullity or uniformity of the relative importance of customer
requirements. The qualitative fulfillment of the correlations of the QFD methodology is
replaced by a quantitative aspect that aims to minimize the filling of errors and interpretation
when using the methodology. The results from this model are analyzed and presented using a
tool programmed in PHP.
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Lin, Chia-Yao, and 林佳瑤. "Service Quality Improvement in Nursing Home：Based on Quality Function Deployment Method." Thesis, 2003. http://ndltd.ncl.edu.tw/handle/46871198486719382077.
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碩士<br>中國醫藥學院<br>醫務管理研究所<br>91<br>It is suggested that a growing need for long-term health care is a result of the society changes, such as diseases evolutions and changes in family structure as well as the increased probability of the mental and physical frailties and needs of extended care services due to the population aged. Given that the major customers of long-term care services are the elders, serious disability and vulnerable groups, attentions to the care quality have been drawn, which on the other hand, plays a key role for the assessment of long-term care policy and management within the nursing home. It is therefore, understood that the quality of long-term health care becomes an important issue in Taiwan.
In consideration of our intention and the research purpose, the self administration questionnaire - Residents’ Perceptions of Service Quality and Importance Evaluation within a Nursing Home - designed based on the focus group, literature review and related experts’ suggestions is applied to our investigation. The questions are about five service quality dimensions provided by a nursing home - medical care, facilities and environment, administrative support, staff attitudes and other services as well as forty-five residents’ demanded quality elements. Eighty-five participants in this study came from the family members of current residents at Nursing Home of Taichung Hospital, and Quality Functions Deployment (QFD) was used to analyze the collected data.
First of all, the research found the gaps in expectations and perceptions within the demanded quality elements. The positive gap scores indicating that perceptions exceeded expectations were found within 29 elements while the negative gap scores indicating that perceptions fell short of expectations were within 16 demanded qualities, which underlines that an extra effort on demanded qualities improvement is required. Meanwhile, according to the importance evaluation, five high on the priority list of demanded quality elements are reasonable charge, physician’s response to resident’s needs, foods standard, physician’s professional competence, and meals provided at appointment time. Finally, the importance evaluation of demanded qualities versus nursing home’s service quality dimensions presents that eight elements - physicians/staff professional competence, health care efficiency, manpower, continuing staff education/training, cost management, in-time health care service, crisis handling, foods conditions were valued more than 5% while two departments — medical staff and administrative departments were found being valued over 5% within the importance evaluation of nursing home’s service quality dimensions versus departments needed to be strengthened.
This study is intended to address the residents’ needs within a nursing home through an exploratory analysis with an attempt to understand better the need and decision elements utilized by nursing home residents and their families, which serves as a tool to assist the nursing home to build and promote a program based on the findings and suggestions presented in this paper to improve the quality of long-term care service.
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Chen, Yi-fan, and 陳宜汎. "Application Quality Function Deployment for the Consultation Service Quality of Hospital." Thesis, 2006. http://ndltd.ncl.edu.tw/handle/25209079184947375715.
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碩士<br>國立雲林科技大學<br>工業工程與管理研究所碩士班<br>94<br>The high person-time of taking medical treatment leads to the short medical treatment of every patient. Doctors feel hard to explain the situation of patients and tell the common sense of health care in such a short time. This will result in abusing medical resources, even delaying the curing. Therefore, most hospitals establish clinic department, which teaches patients consult the problems related to medical treatment and health caring, so that the patients can have correct concepts and informations, and reducing medical resources wasting.
First, this survey build questionnaires of health education consultation service quality. And this survey used quality function deployment to obtain consultation of service quality included items of customer’s needs and techniques of quality improvement. Consideration for difference of customer’s significance and satisfied, health education clinic should improved that woman and child clinic give patient psychological support duly, liver clinic that provide a point for attention to consulter voluntarily, diabetes clinic that hold health a lecture course or course of self look after.
Finally, the survey obtained consultation clinic of techniques of quality improvement personnel professional knowledge, service diversification, acquaintance extent of patients and, service rapid, interaction extent and consideration.
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CHOU, SHIH-CHIANG, and 周士強. "Application of Quality Function Deployment in Quality Improvement of Klinger Gasket." Thesis, 2017. http://ndltd.ncl.edu.tw/handle/232wz2.
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碩士<br>南臺科技大學<br>高階主管企管碩士班<br>105<br>This study proposes an application of Quality Function Deployment method to improve the quality of Klinger gaskets. Semi-Structured Interviews were first conducted with two clients (dyeing factory and oil refinery) and internal technical staffs of A Company to gain a general understanding of product demand and technical limitations. The results of this interview discovered that customer requirements for gasket qualities can be summarized as tolerance, heat resistant, and oil leakage prevention in three categories. In addition, the technical limitations of the gasket production can be categorized as: manufacturing precision, heat resistance, and oil leakproof level.
When applying the quality function deployment, the result of the first phase implementation showed that customers paid attention to the top five qualities about gasket: (1) avoid size mismatch of asbestos gasket, (2) avoid the extra cost that is caused by gasket replacement and oil leakage, (3) prevent stem leakage effectively, (4) prevent machine oil leakage effectively (5) avoid oil leakage. Besides, there are five tasks need to be take into account based on the technical requirements: (1) test of asbestos gasket, (2) measurement for clients' machinery and equipment, (3) pressure coefficient increasing, (4) oil resistant material replacement (5) heat resistant material replacement. The results of this study is expected to improve A company's management efficiency significantly regarding its production planning, which can help to promote the management level of Company A with the scientific management approach and enhance the technical level of the small and medium enterprises(SME) in the near future.
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Kuo, Chun-Ting, and 郭峻廷. "A Study of Service Quality of Telecommunications with Quality Function Deployment." Thesis, 2003. http://ndltd.ncl.edu.tw/handle/17024328946834442704.
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碩士<br>國立臺灣科技大學<br>工業管理系<br>91<br>Since 1997, the mobile telecom industry in Taiwan has expanded rapidly to a liberalized environment. The growth rate of mobile telecom market is 878% in five years and the cellular phone has 106.15% of penetration. Therefore, the telecom market has more and more drastic competition.
Nowadays, those carrier companies are confronted with high customer churn rate. For reducing the customer churn rate, every telecom company has to provide services which can match customer’s demands.
This research is use Quality Function Deployment to discuss about the service quality and quality technique of telecom companies. The research architecture uses service quality model. The survey via questionnaires to collect opinions of telecom company managers and gathers related researches.
The result shows the most important service qualities are：(1)unusual bills respondent (2)SSL security identified (3)respond customer’s opinions immediately (4)education of employees (5)employees manage(6)finance system(7)a system of rewards and penalties (8)more cellular bases (9)customer data query and control system (10) assess employees’ efficiency
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Lin, Kao-hung, and 林科宏. "Improving the Satisfaction of School ConstructionUsing Quality Function Deployment." Thesis, 2006. http://ndltd.ncl.edu.tw/handle/54711847616208945298.
Full textAbstract:
碩士<br>國立雲林科技大學<br>營建工程系碩士班<br>94<br>Several years after the school reconstruction for the 921 earthquake, many schools now face the problem of inconvenience of usage. It has therefore become an important issue to probe into those unsatisfactory school constructions through the user aspect and propose strategies to improve the satisfaction with school construction.
This study takes the school reconstruction after 921 earthquake as the object of research, establishing an approach to measure the satisfaction in both the dimensions of design and construction. The items extracted through this dimension model are applied with the approach of Fuzzy Quality Function Deployment (Fuzzy QFD) with matrix manipulations to convert the actual needs of users into techno-strategical steps of improvement realizable for the construction unit. Disregarding the constraints of budgets and resources, there are 16 items unsatisfactory for the users. With the application of FQFD, this study shall improve those unsatisfactory items to enhance the satisfactory with school constructions.
The unsatisfactory items with school design include “Floor and wall materials of classrooms”, “Design of barrier-free environment” and “Water usage in classrooms”. With of school construction, the unsatisfactory items are “Future maintenance of the campus”, “Auxiliary teaching equipments” and “Firefighting equipments”. In the aspect of technical strategy improvement, a number of priority strategies for design improvements are listed in order according to what showed in the design and construction quality function deployments house: “Taking practicability into consideration”, “Planning the main points of design and the ways of maintenance in advance”, “Designing construction sites according to local terrains”, “Taking constructability into consideration when designing” and “Deploying material according to the environment”; for construction, the priority strategies are: “Providing the standard maintenance manual”, “Enhancing the supervision of construction”, “Constructing accurately according to the blueprint”, “Checking up the number and specifications of contract illustrations” and “Keeping to the material installation procedures”.
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Hsieh, Cheng-Hwa, and 謝正華. "Application of Quality Function Deployment to Healthcare Construction Project." Thesis, 2007. http://ndltd.ncl.edu.tw/handle/eym869.
Full textAbstract:
碩士<br>國立臺灣科技大學<br>營建工程系<br>95<br>Base on the “Public building construction notes” by the Public Construction Commission, in the phase of design level about healthcare building. It points out some faults: bad communications, unclear survey, insufficient storage space, in house contamination and lack of considerations of heavy equipment moving path. They cause the delay in the design phase, unnecessary design changes and construction interfaces problems.
To preventing all these faults from happening, this research use surveys, specialists’ interviews, and Informative collection; to establish the Healthcare construction program and check list to insure the quality function, and the integrity of customer’s needs from the beginning. To insure the information are passing through the process. Through the design is not the most costly and labor intensity stage in the construction. But, it has the most effective influence to the whole project. Thus, in the programming phase to execute Quality Function Deployment can insure the best design result, cut down budget, and reduce the design time frame.
By through the Healthcare construction programming, this research is conducting a throughal process standard to promote the design quality, confirmation of each stage to make sure the result meet the custom’s requirements. And, cut down the cost and construction time.
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You, Xi-Yan, and 游璽諺. "Building Blocks for Cost-effective Quality Function Deployment Models." Thesis, 2014. http://ndltd.ncl.edu.tw/handle/29400674157294426397.
Full textAbstract:
碩士<br>朝陽科技大學<br>工業工程與管理系<br>102<br>Quality function deployment (QFD) is a effective method to respond
customers' requirement on product design. Nowadays, quality function
deployment has been utilized in several fields, such as, production management,
customer service, and new product design etc. However, the cost of techniques
is not taken into account in the previous research. Hence, in order to meet
customers' requirement, the cost may be over the expectation. A cost-effective
quality function deployment is proposed in this study to satisfy customers with
the minimum cost.
Based on the concepts of quality function deployment and value stream
analysis tools, the marginal cost-benefit is considered in this study, and improves
the performance of quality function deployment effectively. Furthermore,
cost-effective quality function deployment models with cost limit are also
discussed in this study. The results shows that taking cost and marginal benefit
into account can improve the performance of quality function deployment
effectively
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Yu-ChiaoLin and 林于喬. "An intuitionistic fuzzy model for exploiting quality function deployment." Thesis, 2013. http://ndltd.ncl.edu.tw/handle/92977730471243604835.
Full textAbstract:
碩士<br>國立成功大學<br>工業與資訊管理學系碩博士班<br>101<br>With the advance and innovation of technology, product life-cycles have progressively grown shorter. Therefore, firms need to quickly determine customer requirements during product development. Quality function deployment (QFD) is a product development process which maximizes customer satisfaction. The first phase of QFD, usually called house of quality (HOQ), translates the voice of customer (VoC) into engineering characteristics. The first step of HOQ is to identify customers’ needs and their relative ranking of those needs. Most of the existing literature uses point scales or linguistic variables to describe customer opinions, and transforms linguistic variables into fuzzy numbers. In addition to customer needs, firms also need to consider their competitors and their own limitations. In order to increase the accuracy of customers’ requirements, this research mainly uses intuitionistic fuzzy numbers to describe customer opinions, denoting uncertainty by membership, non-membership and information regarding hesitancy of intuitionistic fuzzy numbers.
This research uses intuitionistic fuzzy numbers to deal with the uncertainty of customer requirements, and the proposed model consists of three steps: (1) using the group decision method to collect and aggregate experts’ linguistic opinions (2) implementing competitive analysis as well as converting the corresponding customer requirements into design requirements in order to assist firms in understanding the competitive market, avoiding the correlation among design requirements and getting more accurate design requirements (3)using multi-objective programming to determine the fulfillment level of each design requirement based upon resource limitations and technical difficulties .Finally, we use a practical example to demonstrate the rationality and superiority of the proposed model by comparing it to the method used in Chan and Wu(2005).
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CHUAN, LIN YU, and 林鈺涓. "Using Quality Function Deployment for exploring the service quality of luxury brands." Thesis, 2012. http://ndltd.ncl.edu.tw/handle/08204485789865807636.
Full textAbstract:
碩士<br>開南大學<br>財務金融學系<br>100<br>This study uses Quality Function Deployment (QFD) to probe into the gap between the needs of customers and technology in international luxury brands for investigating the degrees of customers’ satisfaction and emphasis. Moreover, the priority of improvement is revealed by utilizing the index of differences.There are many researches of service quality; however, the study of the service quality of luxury brands is quite few. The purpose of this paper utilizes Quality Function Deployment to explore the operation of the service quality of luxury brands. The five dimensions are derived by using factor analysis which focusing the income of the customers’ needs. The dimensions and the attributes of service are injected into Quality Function Deployment, and the customers’ needs are further turned into the needs of managers’ quality technology in luxury brands. Eventually, House of Quality is adopted to advance the priority of alternatives for the service quality of luxury brands.
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薛飛源. "Using Quality Function Deployment in The Study of Service Quality of Museum." Thesis, 2001. http://ndltd.ncl.edu.tw/handle/81099742541248561289.
Full textAbstract:
碩士<br>國立臺北科技大學<br>商業自動化與管理研究所<br>89<br>The government declares that all public agencies, except special service units, will implement a five-working-day program starting this year (2001). Therefore, people can have more leisure time to enjoy outdoor activities and all sorts of tourist attractions in their two-day weekends, including museums. However, these museums become crowded with visitors and their related facilities are not enough to cope with increase in visitors. This leads to a deterioration of their quality of service. Facing this situation, the National Palace Museum, famous for its rich collections and influential in the international community of museums, has to made efforts to make exhibitions more accessible to the general public and make its service quality consistent with international standards.
This survey, focused on the National Palace Museum, adopts the approach of “Quality Function Deployment” to systematically research overall service operation in terms of quality and technical aspects. First, visitors to the Museum were interviewed. The framework of the survey is based on the PZB service quality model, interviews with experts, and written visitor opinions (from 1 July 2000 to 31 December 2000, a total of 3713 copies of written opinions). 414 copies of effective opinions (“invalid opinions” indicate the opinions which are not complete) have been singled out and analyzed in order to design the items of questionnaires. Moreover, a survey was conducted by using questionnaires to poll visitors in the Museum. The results of this survey were analyzed by the approach of factor analysis and accordingly established the evaluation model for service quality of the National Palace Museum in the following categories: “dependability and reliability”, “professionalism and education”, “ the surrounding environment” and “quality of exhibition halls”. Through these categories and by employing the approach of “Quality Function Deployment”, visitors’ demands on the service quality in the Museum will be transformed to requirements on technical aspects of quality. The final analysis reveals that the following ten items of service quality need to be improved: “service in the exhibition hall”, “on-the-job training and education”, “logistical management”, “evaluation of employees”, “management of volunteers”, “response to visitors’ opinions”, “providing service facilities in surrounding environment”, “security”, “management of human resources”, “publicizing and marketing of exhibitions”. This survey will provide reference to practice operation units employed to improve and manage their service quality.