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Fetscherin, Marc, and Alexandra Sampedro. "Brand forgiveness." Journal of Product & Brand Management 28, no. 5 (August 19, 2019): 633–52. http://dx.doi.org/10.1108/jpbm-04-2018-1845.
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Purpose This paper aims to explore and discuss the concept of brand forgiveness. It empirically assesses the relationships among three types of brand transgressions, brand forgiveness and three consumer coping strategies. Design/methodology/approach A 3 × 2 research design is used to evaluate the effects of three types of brand transgression (performance, image and value) and two degrees of severity (high vs low) for brand forgiveness. Then, this paper use a 2 × 3 research design, evaluating two degrees of brand forgiveness (high vs low) together with their effects on three different consumer coping strategies (switching, attacking and purchasing again). Using a representative sample of 472 US consumers, various hypotheses related to these research designs are tested. Findings The results show that almost half (48 per cent) of the consumers are unlikely or very unlikely to forgive a brand compared to about a third (32 per cent) who are likely or very likely to forgive. The results of ANOVA show the more severe the brand transgression, the less likely the forgiveness. Consumers who are more likely to forgive are less likely to avoid the brand or engage in attacking behaviors; they are also more likely to purchase the brand again. The results of regression analyses show that consumers witnessing a performance-based brand transgression are more likely to forgive the brand than in the case of image- or value-based brand transgressions. Originality/value This paper explores and outlines the brand forgiveness construct, both theoretically and empirically.
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Luchies, Laura B., Eli J. Finkel, Anthony E. Coy, Chelsea A. Reid, Daryl R. Van Tongeren, Jody L. Davis, and Jeffrey D. Green. "People feel worse about their forgiveness when mismatches between forgiveness and amends create adaptation risks." Journal of Social and Personal Relationships 36, no. 2 (November 23, 2017): 681–705. http://dx.doi.org/10.1177/0265407517740983.
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Building on principles of evolutionary psychology and sociometer theory, we propose that people feel worse about the extent to which they have forgiven when their forgiveness level increases their risk of exploitation or their risk of spoiling a valuable relationship. We predicted that people would feel worse about their forgiveness level when they grant a high level of forgiveness to a perpetrator who has made weak (vs. strong) amends, thereby heightening their risk of exploitation (H1). We also predicted that people would feel worse about their forgiveness level when they grant a low (vs. high) level of forgiveness to a perpetrator who has made strong amends, thereby putting the value of their relationship with the perpetrator at risk (H2). We conducted a longitudinal study of transgressions occurring in romantic relationships and two experiments to test these ideas. H1 was supported in two of the three studies; H2 was supported in all three. A mini meta-analysis indicated that both effects were reliable across the program of research. These results suggest that feelings about one’s forgiveness level serve a functional purpose: Feeling bad about one’s forgiveness level signals that the current combination of amends and forgiveness levels may be causing an adaptation risk.
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Yao, Donna Jingdan, and Melody M. Chao. "When Forgiveness Signals Power: Effects of Forgiveness Expression and Forgiver Gender." Personality and Social Psychology Bulletin 45, no. 2 (July 20, 2018): 310–24. http://dx.doi.org/10.1177/0146167218784904.
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Forgiveness has been regarded as a sign of power, yet empirical evidence is mixed. This research seeks to resolve this inconsistency by looking into how and from whom forgiveness is expressed. Integrating theories on forgiveness, communication, and gender role, we hypothesized and found, in two experiments, that a third party’s perception of forgiver power is jointly influenced by forgiveness expression (explicit vs. implicit) and forgiver gender. Female forgivers were perceived as less powerful than their male counterparts when forgivers expressed implicit forgiveness, whereas this gender difference was not found when forgivers expressed explicit forgiveness. Perceived forgiver power, in turn, positively influenced third parties’ cooperation with the forgiver in subsequent interaction. This research represents an initial step to understanding forgiveness from a communication perspective. It demonstrates the social implications of forgiveness on uninvolved third parties. Our findings also resonate with several others in showing that forgiveness does not always yield interpersonal benefits.
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Shahidi, Shahriar, Behnaz Zaal, and Mohammad Ali Mazaheri. "Forgiveness in Relation to Attachment Style and Consanguine Marriage in Iranian Married Individuals." Psychological Reports 110, no. 2 (April 2012): 489–500. http://dx.doi.org/10.2466/02.21.pr0.110.2.489-500.
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The aim of this study was to compare forgiveness in secure and insecure Iranian married couples. Whether marriage had occurred within the family (consanguine) or not (non-consanguine) was also considered. 400 married participants completed the Family Forgiveness Scale and the Adult Attachment Questionnaire. Analysis of reported forgiveness within the marital family showed that, although there was no significant difference between secure and insecure participants in overall forgiveness, secure participants rated “reparation” and “resolution” higher, whereas insecure participants rated “realization” and “recognition” higher. Comparing the experience of forgiveness in the family of origin, securely attached couples not only reported significantly more overall forgiveness but reported more “realization” and “resolution” while forgiving. Some interesting sex differences were also found, as individuals in consanguine vs non-consanguine couples differed in mean “recognition” in the forgiveness process.
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Beltrán-Morillas, A. M., I. Valor-Segura, and F. Expósito. "EL PAPEL DE LA DISTANCIA SOCIAL EN EL PERDÓN DE LA VIOLENCIA PSICOLÓGICA: MALESTAR PERSONAL Y COACCIÓN COMO RESPUESTA DE AFRONTAMIENTO." International Journal of Developmental and Educational Psychology. Revista INFAD de Psicología. 2, no. 1 (October 22, 2017): 291. http://dx.doi.org/10.17060/ijodaep.2017.n1.v2.940.
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Abstract.THE ROLE OF SOCIAL DISTANCE IN THE FORGIVENESS OF PSYCHOLOGICAL VIOLENCE: PERSONAL EVIL AND COACTION AS A RESPONSEThrough two studies, the present investigation analyzes the process of forgiveness before a situation of psychological abuse, depending on the social distance in relation to the person who transgresses. In the first study (n = 145), the granting of forgiveness to different types of violence (physical vs. psychological). The results showed that psychological degree (vs. physical). In the second study (n = 155) pardon, discomfort or personal distress was analyzed and coercion as a coping response, as a function of social distance (actor vs. observer). The results showed that personal discomfort is related to less forgiveness, and this in turn, is related to less coercion, especially in the condition of actor (observer). Likewise, the results also showed that forgiveness mediates the relationship between personal discomfort and resolution of coercion, especially when it comes to the perspective of the actor.Key words: Psychological abuse, coercion, social distance, personal malaise, pardonResumen.A través de dos estudios, la presente investigación analizar el proceso de perdón ante una situación de abuso psicológico, en función de la distancia social en relación con la persona que transgrede. En el primer estudio (n = 145), se examinó el otorgamiento de perdón ante diferentes tipos de violencia (física vs. psicológica). Los resultados mostraron que la violencia psicológica en mayor grado (vs. física). En el segundo estudio (n = 155) se analizó el perdón, el malestar o distrés personal y la coacción como respuesta de afrontamiento, en función de la distancia social (actor vs. observador). Los resultados evidenciaron que, el malestar personal se relaciona con un menor perdón, y éste a su vez, se relaciona con una menor coerción, especialmente en la condición de actor (observador). Asimismo, los resultados también evidenciaron que el perdón media la relación entre el malestar personal y la resolución de coerción, especialmente, cuando se trata de la perspectiva del actor.Palabras clave: Abuso psicológico, coacción, distancia social, malestar personal, perdón
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Cosgrove, Lisa, and Varda Konstam. "Forgiveness and Forgetting: Clinical Implications for Mental Health Counselors." Journal of Mental Health Counseling 30, no. 1 (January 1, 2008): 1–13. http://dx.doi.org/10.17744/mehc.30.1.r1h1250015728274.
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Although mental health professionals have attempted to specify the meaning of forgiveness, lack of consensus exists. Despite the lack of consensus over the meaning of forgiveness, there is agreement that forgiving is not forgetting or pardoning. However, the relationship between forgiving and forgetting has been undertheorized, and as a result, this relationship has not been empirically investigated. In this paper, we suggest that it would be fruitful to assess the meaning systems individuals associate with the definition of forgiveness. Focusing on the lived experience of individuals may help researchers and counselors avoid unhelpful dichotomizations such as "authentic vs. inauthentic" forgiveness. Implications for both research and mental health counseling are discussed.
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Patel, Mitesh S., David A. Asch, Roy Rosin, Dylan S. Small, Scarlett L. Bellamy, Karen Hoffer, David Shuttleworth, et al. "Framing Social Comparison Feedback With Financial Incentives for Physical Activity Promotion: A Randomized Trial." Journal of Physical Activity and Health 17, no. 6 (June 1, 2020): 641–49. http://dx.doi.org/10.1123/jpah.2019-0313.
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Background: Social comparison feedback is often used in physical activity interventions but the optimal design of feedback is unknown. Methods: This 4-arm, randomized trial consisted of a 13-week intervention period and 13-week follow-up period. During the intervention, 4-person teams were entered into a weekly lottery valued at about $1.40/day and contingent on the team averaging ≥7000 steps per day. Social comparison feedback on performance was delivered weekly for 26 weeks, and varied by reference point (50th vs 75th percentile) and forgiveness in use of activity data (all 7 d or best 5 of 7 d). The primary outcome was the mean proportion of participant-days achieving the 7000-step goal. Results: During the intervention period, the unadjusted mean proportion of participant-days that the goal was achieved was 0.47 (95% confidence interval [CI]: 0.38 to 0.56) in the 50th percentile arm, 0.38 (95% CI: 0.30 to 0.37) in the 75th percentile arm, 0.40 (95% CI: 0.31 to 0.49) in the 50th percentile with forgiveness arm, and 0.47 (95% CI: 0.38 to 0.55) in the 75th percentile with forgiveness arm. In adjusted models during the intervention and follow-up periods, there were no significant differences between arms. Conclusions: Changing social comparison feedback did not impact physical activity.
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Park, Kiwan, Yaeri Kim, and Seojin Stacey Lee. "THE ASYMMETRIC FORGIVENESS TOWARD BRAND STATUS (UNDERDOG VS. TOP-DOG) UPON BRAND CRISIS TYPES (RELATIONAL CRISIS VS. NON-RELATIONAL CRISIS)." Global Fashion Management Conference 2018 (July 30, 2018): 547. http://dx.doi.org/10.15444/gmc2018.05.02.03.
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Hassey, Roseann Viscomi. "How brand personality and failure-type shape consumer forgiveness." Journal of Product & Brand Management 28, no. 2 (March 11, 2019): 300–315. http://dx.doi.org/10.1108/jpbm-09-2017-1563.
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PurposeThis paper aims to explore the impact of an overlooked variable, brand personality, as a basis for brand forgiveness and recovery following brand failures.Design/methodology/approachData were collected via three on-line surveys using Amazon Mechanical Turk, including a total of 475 respondents (125, 113 and 237) and using a 2 × 2 between-subjects factorial design.FindingsResults show that a brand’s dominant personality (warm vs competent) elicits different expectations regarding brand performance, and that surprisingly, consumers more readily forgive, rather than censure, brand failures which violate their expectations. Further, this effect exists independent of the consumer’s relationship with the brand. These findings occur across different brands (both fictitious and real), manipulations of brand personality and brand failure-type and indices for brand forgiveness. Results indicate the interactive effect of brand personality and failure-type was mediated by brand credibility, while consumers’ desire to re-evaluate the brand served as a moderator.Practical implicationsThis research demonstrates that while brand failures are largely considered from a negative perspective, brand personality can serve to bolster consumer perceptions of brands post-failure. Further, and separate from strong consumer-brand relationships, brand personality serves as an important signal for consumer expectations and plays a pivotal role in post-failure forgiveness and behavioral intentions.Originality/valueThis study contributes to the literature by introducing and testing the role brand personality plays, independent of an existing and strong consumer-brand relationship, in consumer response to brand failure. Further, the mediator of and a moderator for this effect are identified.
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Joo, Bo Ra, and Hye-Young Kim. "Repositioning luxury fashion brands as intentional agents: the roles of consumer envy and admiration." Journal of Fashion Marketing and Management: An International Journal 25, no. 4 (January 15, 2021): 606–24. http://dx.doi.org/10.1108/jfmm-06-2019-0135.
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PurposeBuilding on the Brands as Intentional Agents Framework (BIAF), the aim of this study is to demonstrate the effectiveness of social media marketing (SMM) as a tool to communicate luxury fashion brands' good intentions toward the general public.Design/methodology/approachA sample of 488 US female consumers was used to test a conceptual model delineating the sequential linkages from luxury fashion brands' intentions to brand emotions (i.e. envy vs admiration) and to consumer–brand relationships (i.e. emotional brand attachment and brand forgiveness). Structural equation modeling (SEM) was performed to test the measurement and structural models.FindingsThe results indicated that luxury fashion brands' “populist” intentions had a positive impact on consumer admiration. Both consumer envy and admiration had positive effects on emotional brand attachment and brand forgiveness. However, admiration had a stronger effect than envy on these relational consumer responses.Originality/valueThis study identified that luxury fashion brands, frequently stereotyped as exclusive, can become brands admired by mass-market consumers by expressing warmth on social media. Drawing on social psychological perspectives and the BIAF, this study adds to the literature on luxury brands' social media communication by demonstrating the effectiveness of brand warmth to induce consumers' strong relational outcomes.
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Wenzel, Michael, Tyler G. Okimoto, Matthew J. Hornsey, Ellie Lawrence-Wood, and Anne-Marie Coughlin. "The Mandate of the Collective: Apology Representativeness Determines Perceived Sincerity and Forgiveness in Intergroup Contexts." Personality and Social Psychology Bulletin 43, no. 6 (April 4, 2017): 758–71. http://dx.doi.org/10.1177/0146167217697093.
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The sincerity of an apology is often critical for it to be viewed positively by victims. For collective apologies, we argue that sincerity takes on a particular meaning: It is a function of the apology’s perceived representativeness for the offender group’s will or sentiment. Consistent with this notion, when an apologetic (vs. nonapologetic) message was democratically chosen (Study 1) or explicitly endorsed by the majority of the offending outgroup (Study 2), it was considered more sincere and, through this, led to more forgiveness. Furthermore, while disagreement about an apology within the offender group reduced its perceived representativeness and sincerity, this was less so when the dissenters could be subtyped: when disagreement was correlated with an existing subgroup within the offending outgroup (Study 3) and in line with expectations for that subgroup (Study 4). This research shows that victim group members consider intragroup processes within the offending outgroup for attributions of sincerity.
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Schimel, Jeff, Michael J. A. Wohl, and Todd Williams. "Terror Management and Trait Empathy: Evidence that Mortality Salience Promotes Reactions of Forgiveness among People with High (vs. low) Trait Empathy." Motivation and Emotion 30, no. 3 (October 4, 2006): 214–24. http://dx.doi.org/10.1007/s11031-006-9040-y.
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Cunningham, Evan B., Behzad Hajarizadeh, Janaki Amin, Alain H. Litwin, Edward Gane, Curtis Cooper, Karine Lacombe, et al. "Adherence to Once-daily and Twice-daily Direct-acting Antiviral Therapy for Hepatitis C Infection Among People With Recent Injection Drug Use or Current Opioid Agonist Therapy." Clinical Infectious Diseases 71, no. 7 (November 2, 2019): e115-e124. http://dx.doi.org/10.1093/cid/ciz1089.
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Abstract Background This study investigated adherence and associated factors among people with recent injection drug use (IDU) or current opioid agonist therapy (OAT) and compared once-daily to twice-daily hepatitis C virus (HCV) direct-acting antiviral (DAA) therapy. Methods SIMPLIFY and D3FEAT are international, multicenter studies that recruited participants with recent IDU (previous 6 months; SIMPLIFY, D3FEAT) or current OAT (D3FEAT) between March 2016 and February 2017 in 8 countries. Participants received sofosbuvir/velpatasvir (once daily; SIMPLIFY) or paritaprevir/ritonavir/ombitasvir, dasabuvir (twice daily) ± ribavirin (D3FEAT) for 12 weeks administered in electronic blister packs. We evaluated overall adherence (proportion of prescribed doses taken) and nonadherence (<90% adherent) between dosing patterns. Results Of 190 participants, 184 (97%) completed treatment. Median adherence was 92%, with higher adherence among those receiving once-daily vs twice-daily therapy (94% vs 87%, P = .005). Overall, 40% of participants (n = 76) were nonadherent (<90% adherent). Recent stimulant injecting (odds ratio [OR], 2.48 [95% confidence interval {CI}, 1.28–4.82]), unstable housing (OR, 2.18 [95% CI, 1.01–4.70]), and twice-daily dosing (OR, 2.81 [95% CI, 1.47–5.36]) were associated with nonadherence. Adherence decreased during therapy. Sustained virologic response was high in nonadherent (89%) and adherent populations (95%, P = .174), with no difference in SVR between those who did and did not miss 7 consecutive doses (92% vs 93%, P = .897). Conclusions This study demonstrated high adherence to once- and twice-daily DAA therapy among people with recent IDU or currently receiving OAT. Nonadherence described did not impact treatment outcomes, suggesting forgiveness to nonadherence.
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Mantova, Yulia B. "Secular Official as a Hagiographer: Niketas Magistros and the Life of Theoktiste of Lesbos." Античная древность и средние века 48 (2020): 106–16. http://dx.doi.org/10.15826/adsv.2020.48.007.
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Middle Byzantine hagiography abounds with the episodes representing the interaction of saint protagonists with the authorities. Apart of communicating to emperors and empresses, they also deal with the wide range of military and civil bureaucracy representatives in various circumstances. In contrast, it is quite a rare instance when a state official created a hagiographical narrative. The tenth-century Life of St. Theoktiste of Lesbos written by Niketas Magistros provides a unique opportunity to explore the relationship between saints and power not through the inner text space only, but through the outer juxtaposition as well: the text vs the author. The paper focuses on how the author describes his holy heroes and what made Niketas turn to hagiography. Presumably, the text was created to demonstrate to Constantine VII the outstanding abilities of the author who wished to convey to the emperor the idea on his repentance regarding his former mistakes and to plea the emperor to get the permission to return to Constantinople. In order to achieve this aim, Niketas Magistros builds up the images of his characters in a special way. Monk Symeon’s humbleness is represented as the highest human virtue, though the unnamed hunter’s misconduct who tried to steal the deceased Theoktiste’s relics deserves understanding and forgiveness for it is human not to comply with the prudence and piousness.
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Harrison-Walker, L. Jean. "The effect of consumer emotions on outcome behaviors following service failure." Journal of Services Marketing 33, no. 3 (June 10, 2019): 285–302. http://dx.doi.org/10.1108/jsm-04-2018-0124.
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Purpose The purpose of this paper is to explore the role of emotions that consumers experience following service failures and to assess the effects of each of these emotions on important behavioral outcomes. Design/methodology/approach This paper extends the work of Wetzer et al. (2007) and draws upon the existing literature to test a series of research hypotheses tying emotions to four important behavioral outcomes primarily using stepwise regression. Findings When a service failure occurs, customers experience any of a variety of negative emotions. The effect on behavioral outcomes depends on the specific emotion experienced by the consumer. The current research, which benefits by using retrospective experience sampling, finds that frustration is the predominant emotion experienced by customers following service failure, but that anger, regret and frustration affect behavioral outcomes. Uncertainty also plays a role. Research limitations/implications Future research should investigate the antecedents of propensity for emotions and predisposition toward industries, as well as the consequences of word-of-mouth (WOM) praise and WOM activity. Additionally, emotions could be examined by service stage. Several other moderators could be investigated, including severity, complaining behavior, repeat occurrence, service importance, remedies and forgiveness, product vs process failures, tenure, gender and age. Practical implications The current research emphasizes the importance of understanding which emotion is being experienced by a customer following service failure to identify the behavioral outcomes that will be most impacted. The specific managerial implications depend upon the specific emotional response experienced by the customer and are discussed separately for anger, regret and frustration. Service personnel must be trained to recognize and address specific customer emotions rather than to provide a canned or generalized response. Originality/value To date, there has been little, if any, systematic research into the effects of multiple discrete negative emotions on multiple desirable behavioral outcomes. The current study examines six discrete emotions. Predominant emotions are differentiated from emotional intensity. The behavioral outcomes of reconciliation and reduced share-of-wallet are added to the traditional outcomes of repatronage intentions and negative WOM. While existing research tends to rely on a scenario approach, this study uses the retrospective experience sampling method. The authors distinguish between mixed emotions and multiple emotions. The relative effects of disappointment and regret are examined for each of the four outcomes. Finally, importance-performance map analysis was applied to the findings to prioritize managerial attention. Numerous managerial and research implications are identified.
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Ait-Khaled, Mounir, Choy Man, Jorg Sievers, Richard Grove, Brian Wynne, Rimgaile Urbaityte, Jean A. van Wyk, et al. "1024. Impact of Treatment Adherence on Efficacy of DTG/3TC and DTG + TDF/FTC: Pooled Analysis of the GEMINI 1 and 2 Clinical Trials." Open Forum Infectious Diseases 7, Supplement_1 (October 1, 2020): S541—S542. http://dx.doi.org/10.1093/ofid/ofaa439.1210.
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Abstract Background GEMINI 1 & 2 are global double-blind, multi-center phase III non-inferiority studies evaluating efficacy and safety of dolutegravir (DTG) + lamivudine (3TC) once daily in treatment-naive HIV-1-infected adults with Screening HIV-1 RNA ≤ 500,000 c/mL (ClinicalTrials.gov: NCT02831673/NCT02831764). Participants were randomized 1:1 to treatment with DTG+3TC or DTG + tenofovir disoproxil fumarate (TDF)/emtricitabine (FTC). The primary endpoint was the proportion of participants with plasma HIV-1 RNA < 50 c/mL at Week 48 (Snapshot algorithm). DTG+3TC was non-inferior to DTG+TDF/FTC at Weeks 48 and 96. Here we evaluate the impact of treatment adherence on Week 48 virologic response (VR) within the GEMINI trials as a post-hoc analysis. Methods Adherence was estimated using pill counts data and categorized as follows: ≥ 90% vs < 90%. Week 48 VR was measured as % of participants with HIV-1 RNA < 50 c/mL by Food and Drug Administration Snapshot and by last on treatment viral load (VL) for the intention to treat–exposed population for which adherence could be derived. VR and differences between treatment arms within each adherence category were calculated along with exact unadjusted 95% confidence intervals. Results 5% of participants had < 90% adherence in both treatment arms. Baseline VL and CD4+ cell counts were similar across adherence categories. VR was lower in the < 90% adherence group than the ≥ 90% group, but not different between the 2 treatment arms within the same adherence category: In the low adherence group, DTG+3TC VR was 69% compared to 65% in DTG+TDF/FTC arm by Snapshot and 91% and 85% respectively by last on treatment VL analysis (Table). Table. Conclusion In the GEMINI studies, a lower Week 48 VR was observed in participants with < 90% adherence, but the impact of lower adherence on VR was similar in the DTG+3TC compared with DTG+TDF/FTC arms. One limitation of the analysis is the small number of participants in the lower adherence subgroup. However, the results add further information about the robustness of DTG+3TC compared to 3-drug DTG-containing regimens and may suggest similar regimen forgiveness. Disclosures Mounir Ait-Khaled, PhD, ViiV Healthcare (Employee, Shareholder) Choy Man, BSc, ViiV Healthcare (Employee, Shareholder) Jorg Sievers, DPhil, ViiV Healthcare (Employee) Richard Grove, MSc, GSK/ViiV (Employee, Shareholder) Brian Wynne, MD, ViiV Healthcare (Employee) Rimgaile Urbaityte, MSc, GlaxoSmithKline (Employee, Shareholder) Jean A. van Wyk, MB,ChB, ViiV Healthcare (Employee, Shareholder) Debbie Hagins, MD, Gilead Sciences Inc. (Consultant, Grant/Research Support, Scientific Research Study Investigator, Advisor or Review Panel member)Janssen (Grant/Research Support)Merck (Consultant, Grant/Research Support, Advisor or Review Panel member)Viiv Healthcare (Consultant, Grant/Research Support, Advisor or Review Panel member) Andrew Zolopa, MD, ViiV Healthcare (Employee)
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Forster, Daniel E., Joseph Billingsley, Jeni L. Burnette, Debra Lieberman, Yohsuke Ohtsubo, and Michael E. McCullough. "Experimental evidence that apologies promote forgiveness by communicating relationship value." Scientific Reports 11, no. 1 (June 23, 2021). http://dx.doi.org/10.1038/s41598-021-92373-y.
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AbstractRobust evidence supports the importance of apologies for promoting forgiveness. Yet less is known about how apologies exert their effects. Here, we focus on their potential to promote forgiveness by way of increasing perceptions of relationship value. We used a method for directly testing these causal claims by manipulating both the independent variable and the proposed mediator. Namely, we use a 2 (Apology: yes vs. no) × 2 (Value: high vs. low) concurrent double-randomization design to test whether apologies cause forgiveness by affecting the same causal pathway as relationship value. In addition to supporting this causal claim, we also find that apologies had weaker effects on forgiveness when received from high-value transgressors, suggesting that the forgiveness-relevant information provided by apologies is redundant with relationship value. Taken together, these findings from a rigorous methodological paradigm help us parse out how apologies promote relationship repair.
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Beltrán-Morillas, Ana M., Inmaculada Valor-Segura, and Francisca Expósito. "Partner-Specific Dependency and Guilt as Predictors of Forgiveness in Spanish University Women." Spanish Journal of Psychology 22 (2019). http://dx.doi.org/10.1017/sjp.2019.19.
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AbstractInterpersonal transgressions often threaten the stability of the relationship. Within the scope of romantic relationships, physical violence and sexual infidelity have been considered the most difficult transgressions to forgive. Similarly, two variables considered relevant for forgiveness within the context of the couple are partner-specific dependency and the guilt experienced by the offended person. In that way, this research aims to approach the understanding of the forgiveness process of such transgressions. To this end, an experimental study was designed (N= 173 university women;Mage= 21.36,SD= 2.83), by which three indicators of forgiveness corresponding to the Transgression-Related Interpersonal Motivations Scale–18–Item Form (TRIM–18; “Revenge”, “Avoidance” and “Benevolence”), partner-specific dependency and sense of guilt of the offended person were examined in the face of the transgressions of physical violence and sexual infidelity. Results revealed that violence (vs. infidelity) is less forgiven (higher “Revenge”,p= .017, ηp2= .034). In addition, the results showed that high partner-specific dependency leads to further guilt which, in turn, leads to greater forgiveness towards the partner (less “Avoidance”,CIE= –.094,SE= .042, 95% CI [–.201, –.029]; and higher “Benevolence”,CIE= .080,SE= .037, 95% CI [.024, .173]) in light of violence (vs. infidelity). Last but not least, the previous findings and their possible implications for romantic relationships are discussed.
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Hyodo, Jamie D., and Lisa E. Bolton. "How Does Religion Affect Consumer Response to Failure and Recovery by Firms?" Journal of Consumer Research, September 3, 2020. http://dx.doi.org/10.1093/jcr/ucaa043.
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Abstract How might religion influence consumer behavior in the marketplace? The present research proposes that failure and subsequent firm recovery efforts represent a domain that may be particularly sensitive to religion. Specifically, we demonstrate that religion salience promotes a more positive response to failure when accompanied by recovery. This effect is due to heightened forgiveness, a religious value held by many major world religions, which is triggered by signals of firm repentance. In a series of eight studies, theorizing is extended to the moderating roles of both religiosity (with implications for the religion–forgiveness discrepancy) and recovery content (comparing apology vs. compensation) and evidence of generalizability across several major religious affiliations is provided. This research highlights the importance of religion salience to marketers operating in failure–recovery contexts.
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Villa, Brian, Ross W. May, Frank D. Fincham, and Marcos A. Sanchez-Gonzalez. "Abstract 14345: Cardioprotective Effect of Trait Forgiveness on Elevated Heart Rates in Patients With Schizophrenia." Circulation 132, suppl_3 (November 10, 2015). http://dx.doi.org/10.1161/circ.132.suppl_3.14345.
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Background: Schizophrenia (SCH), which reduces the average life expectancy by 10-25 years, is associated with an increased risk of diabetes and cardiovascular disease. Elevated resting HR has been associated with increased risk for the development of cardiometabolic disease, which is common in SCH patients. This association may be due in part to increased sympathovagal tone inducing elevated resting HR. However, the impact of cardioprotective positive emotions such as trait forgiveness (TF) on HR and cardiac autonomic modulation via HRV in patients with SCH is not well known. We hypothesized that TF would be a significant predictor of HR in SCH patients. Methods: A total of 250 subjects (SCH patients = 80; male = 68; healthy controls [CON] = 170; Male = 115) participated in this study. SCH patients stopped antipsychotic medications 24-hrs before the experiments and were body weight (M ± SEM) (82 ± 5 Kg), aged matched (42 ± 4 years) with CON. Standardized scales were used to measure affectivity including depression (CESD), positivity of relationships (PR), rumination, and TF. After a 10-min rest period, 5-min ECG tracings were collected for HRV analysis. The non-parametric Mann-Whitney U Tests were used to evaluate the differences in HRV parameters at rest between SCH and CON. Hierarchical multiple regression (HMR) analyses were conducted to test the association between HR and affectivity to demonstrate the incremental contribution of sets of predictors in accounting for HR variance. Results: There were significant (p<0.01) differences between the groups (CON vs. SCH) in HR (72 ± 1.0 vs. 87 ± 1.4) and HRV the parameters Total Power (1822 ± 134 vs. 1183 ± 148), RMSSD (32.0 ± 1.7 vs. 19.0 ± 1.6), LF (762.7 ± 80.1 vs. 337.4 ± 45.0; surrogate of baroreflex function), and PR (26.1 ± 0.4 vs. 23.5 ± 0.7), but not TF. The HMR models showed that among affective symptoms, TF had an inverse relationship with heart rates and was the only significant predictor (p<.05) in the full model accounting for 8.1% in HR variance in the SCH group. Conclusions: These findings suggest that TF positively influences cardiac autonomic modulation in patients with SCH. Prospective studies aimed at examining TF as a cardioprotective behavioral intervention in SCH patients at increased cardiovascular risk.
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Shimul, Anwar Sadat, Matthew Barber, and Mohammad Ishmam Abedin. "Celebrity transgression and consumers’ forgiveness: does religiosity matter?" Journal of Islamic Marketing ahead-of-print, ahead-of-print (January 14, 2021). http://dx.doi.org/10.1108/jima-06-2020-0184.
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Purpose This paper aims to examine the role of religiosity on consumers’ forgiveness when celebrities get involved in transgression. The celebrity’s reaction and its impact on consumers’ forgiveness is tested as well. In addition, consumers’ attitudes towards the brand and celebrity as well as purchase intention for the endorsed brand are examined both before and after the transgression. Design/methodology/approach Data (n = 356) were collected through a self-administered online survey and analysed though structural equation modelling in AMOS 26. Findings The results show that consumers’ attitude towards celebrity, brand and purchase intention gets weaker once the celebrity gets into transgression. Consumers tend to forgive more if the celebrity apologises (vs denies) for the wrongdoing. The hypothesised relationship between attitude towards celebrity and purchase intention did not sustain after the transgression. In addition, consumers’ intrinsic religiosity strengthens the relationship between attitude towards the celebrity and purchase intention. Practical implications The findings of this research present valuable implications for brands practitioners. Brands should formulate actionable contingency plans to mitigate the negative ramifications of celebrity transgressions. Specifically, intrinsic religiosity and celebrity apologies should assist consumers in forgiving the transgression and negate the implications that could have arisen if the celebrity instead denied the transgressions. Originality/value This research extends the previous research by examining religiosity and forgiveness within the context of celebrity transgressions. To the best of the authors’ knowledge, this is one of the first few research studies to consider the role religiosity plays in consumers’ intention to forgive celebrity transgressions.
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Lee, Yeunjae. "An Examination of the Effects of Employee Words in Organizational Crisis: Public Forgiveness and Behavioral Intentions." International Journal of Business Communication, October 14, 2019, 232948841987723. http://dx.doi.org/10.1177/2329488419877236.
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This study examines how employees’ messages about a corporate crisis affect external publics’ attitudes and behaviors toward an organization. Specifically, the study investigates whether the valence (positive vs. negative) and communication channels (face-to-face vs. social media) of employees’ messages interact with each other. The results of an online experiment indicate that negative messages concerning an organizational crisis significantly affect publics’ perception of message credibility, behavioral forgiveness, and message retransmission intentions when the messages were delivered during face-to-face communication, while negative messages on social media do not significantly affect publics’ attitudes and behaviors. Positive messages had almost equal impacts on the outcomes, regardless of the communication channels through which the message was shared. Theoretical and practical implications for corporate and business communication are discussed.
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Bapna, Ravi, Liangfei Qiu, and Sarah C. Rice. "Repeated Interactions vs. Social Ties: Quantifying the Economic Value of Trust, Forgiveness, and Reputation Using a Field Experiment." SSRN Electronic Journal, 2014. http://dx.doi.org/10.2139/ssrn.2506203.
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Watanabe, Shoko, and Sean M. Laurent. "Volition Speaks Louder Than Action: Offender Atonement, Forgivability, and Victim Valuation in the Minds of Perceivers." Personality and Social Psychology Bulletin, September 8, 2020, 014616722095399. http://dx.doi.org/10.1177/0146167220953996.
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On hearing of others’ offenses, people frequently intervene to encourage offenders to correct their wrongs. However, externally imposed reconciliatory behaviors may not effectively convince outside observers that offenders value victims’ welfare and deserve forgiveness. Four studies examined meta-judgments of victim valuation and offender forgivability when restitution was initiated voluntarily versus externally coerced. The same compensatory actions produced greater perceived valuation/forgivability when atonement was voluntary versus court-ordered (Experiment 1). Across multiple harm/measure types, voluntary (vs. imposed) atonement consistently yielded greater valuation/forgivability, but differences between imposed and no-atonement conditions were not captured using indirect valuation measures (Experiments 2–3). Experiment 3 also showed that voluntary (vs. imposed) atonement positively influenced perceivers’ inferences about their own valuation. In Experiment 4, observers perceived greater valuation/forgivability when restitution was made voluntarily rather than imposed by an intervener or requested by the victim. These studies highlight that beyond their compensatory acts, offenders’ volition to atone influences third-party evaluations.
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Shenkoya, Babajide, Shakir Atoyebi, Ibrahim Eniayewu, Abdulafeez Akinloye, and Adeniyi Olagunju. "Mechanistic Modeling of Maternal Lymphoid and Fetal Plasma Antiretroviral Exposure During the Third Trimester." Frontiers in Pediatrics 9 (September 20, 2021). http://dx.doi.org/10.3389/fped.2021.734122.
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Pregnancy-induced changes in plasma pharmacokinetics of many antiretrovirals (ARV) are well-established. Current knowledge about the extent of ARV exposure in lymphoid tissues of pregnant women and within the fetal compartment is limited due to their inaccessibility. Subtherapeutic ARV concentrations in HIV reservoirs like lymphoid tissues during pregnancy may constitute a barrier to adequate virological suppression and increase the risk of mother-to-child transmission (MTCT). The present study describes the pharmacokinetics of three ARVs (efavirenz, dolutegravir, and rilpivirine) in lymphoid tissues and fetal plasma during pregnancy using materno-fetal physiologically-based pharmacokinetic models (m-f-PBPK). Lymphatic and fetal compartments were integrated into our previously validated adult PBPK model. Physiological and drug disposition processes were described using ordinary differential equations. For each drug, virtual pregnant women (n = 50 per simulation) received the standard dose during the third trimester. Essential pharmacokinetic parameters, including Cmax, Cmin, and AUC (0–24), were computed from the concentration-time data at steady state for lymph and fetal plasma. Models were qualified by comparison of predictions with published clinical data, the acceptance threshold being an absolute average fold-error (AAFE) within 2.0. AAFE for all model predictions was within 1.08–1.99 for all three drugs. Maternal lymph concentration 24 h after dose exceeded the reported minimum effective concentration (MEC) for efavirenz (11,514 vs. 800 ng/ml) and rilpivirine (118.8 vs. 50 ng/ml), but was substantially lower for dolutegravir (16.96 vs. 300 ng/ml). In addition, predicted maternal lymph-to-plasma AUC ratios vary considerably (6.431—efavirenz, 0.016—dolutegravir, 1.717—rilpivirine). Furthermore, fetal plasma-to-maternal plasma AUC ratios were 0.59 for efavirenz, 0.78 for dolutegravir, and 0.57 for rilpivirine. Compared with rilpivirine (0 h), longer dose forgiveness was observed for dolutegravir in fetal plasma (42 h), and for efavirenz in maternal lymph (12 h). The predicted low lymphoid tissue penetration of dolutegravir appears to be significantly offset by its extended dose forgiveness and adequate fetal compartment exposure. Hence, it is unlikely to be a predictor of maternal virological failure or MTCT risks. Predictions from our m-f-PBPK models align with recommendations of no dose adjustment despite moderate changes in exposure during pregnancy for these drugs. This is an important new application of PBPK modeling to evaluate the adequacy of drug exposure in otherwise inaccessible compartments.
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Makhanova, Anastasia, James K. McNulty, Lisa A. Eckel, Larissa Nikonova, Jennifer A. Bartz, and Elizabeth A. D. Hammock. "CD38 is associated with bonding-relevant cognitions and relationship satisfaction over the first 3 years of marriage." Scientific Reports 11, no. 1 (February 3, 2021). http://dx.doi.org/10.1038/s41598-021-82307-z.
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AbstractAlthough there are numerous benefits to having a satisfying romantic relationship, maintaining high levels of relationship satisfaction is difficult. Many couples experience declines in relationship satisfaction in the early years of marriage, and such declines predict not only relationship dissolution but also poor mental and physical health. Several recent studies indicate that genetic variation on the CD38 gene (CD38), at the single nucleotide polymorphism (SNP) rs3796863, is associated with cognitions and behaviors related to pair bonding; we thus leveraged longitudinal data from a sample of newlywed couples (N = 139 genotyped individuals; 71 couples) to examine whether rs3796863 is associated with relationship maintenance processes and, in turn, relationship satisfaction in the early years of marriage. Replicating and extending prior research, we found that individuals with the CC genotype (vs. AC/AA) of rs3796863 reported higher levels of gratitude, trust, and forgiveness and that trust mediated the association between rs3796863 and marital satisfaction. Moreover, the benefits conferred to CC individuals lasted over the first 3 years of marriage. To our knowledge, this is the first study to examine the link between variation in CD38 rs3796863 and marital functioning over time.