Relevant bibliographies by topics / Forms of providing administrative services

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  1. Journal articles
  2. Dissertations / Theses
  3. Books
  4. Book chapters
  5. Conference papers
  6. Reports

Academic literature on the topic 'Forms of providing administrative services'

Author: Grafiati
Published: 28 May 2022
Last updated: 31 July 2025

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Journal articles on the topic "Forms of providing administrative services"

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Zhadan, Oleksandr. "Electronic government as a platform for the development of digitalization of the administrative services provision system." Theory and Practice of Public Administration 2, no. 79 (2024): 63–76. https://doi.org/10.26565/1727-6667-2024-2-03.

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The article is devoted to the issue of determining promising directions for the development of e-government as a platform for the development of the system of providing electronic administrative services. The purpose of the article is to generalize the theoretical foundations of electronic governance and to identify the problems and development prospects in its environment of the system of providing electronic administrative services. To achieve the goal, the author used both general scientific and specialized methods of scientific research. Based on the analysis of the experience of the world
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Dianti, Ira. "Analysis of Employee Performance in Providing Administrative Services to the Community (Case Study at the Karang Baru Village Office, Selaparang District, Mataram City, West Nusa Tenggara Province)." JISIP (Jurnal Ilmu Sosial dan Pendidikan) 8, no. 1 (2024): 548. http://dx.doi.org/10.58258/jisip.v8i1.6360.

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The essence of performance is a result achieved by employees in carrying out their tasks or work efficiently and effectively. In terms of administrative services, these are services that produce various forms of official documents needed by the community. The problem in this research is that the performance of employees at the sub district office is not optimal in providing administrative services to the community at the Karang Baru Sub district office, Selaparang District, Mataram City, West Nusa Tenggara Province. The aim of this research is to determine the performance of sub-district offic
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Banchuk, Oleksandr. "The concept of administrative control and supervision: Ukrainian experience and European approaches." Yearly journal of scientific articles “Pravova derzhava”, no. 32 (2021): 385–93. http://dx.doi.org/10.33663/0869-2491-2021-32-385-393.

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In the publication the author considers the concept and content of administrative control (supervision) in the context of European experience. In contrast to the domestic approach, the doctrine and legislation of European countries mainly use the term “administrative control” in the opposite sense - as control over public administration, and not vice versa, as the administration’s control over society and its individual representatives. Such a definition of control (supervision) in Ukraine has a negative consequence in the form of combining within one legal institution two different forms of a
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Моргунов, О. А. "Reassessment of views on public administration in the field of physical culture and sports in Ukraine under martial law." Law and Safety 94, no. 3 (2024): 109–15. http://dx.doi.org/10.32631/pb.2024.3.10.

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The scientific research is aimed at determining the forms of public administration in the field of physical culture and sports, in particular, at clarifying the peculiarities of this field in the conditions of martial law. In order to fulfill the tasks of the research, the author analyzed the forms and means of public administration in the field of physical culture and sports, determined the state of their legal regulation, taking into account the substantiated provisions regarding the need to increase the efficiency of the use of some of them in wartime conditions. According to the results of
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Wilbrandt-Gotowicz, Martyna. "Wielopostaciowość form działania administracji publicznej na przykładzie wymogu implementacji dyrektywy Parlamentu Europejskiego i Rady (UE) 2016/1148 z dnia 6 lipca 2016 r. w sprawie środków na rzecz wysokiego wspólnego poziomu bezpieczeństwa sieci i sys." Opolskie Studia Administracyjno-Prawne 16, no. 1 (4) (2019): 169–79. http://dx.doi.org/10.25167/osap.1169.

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The article describes numerous forms of actions of public administration authorities, characteristic of the execution of requirements stemming from Directive (EU) 2016/1148 of the European Parliament and the Council of 6 July 2016 concerning measures for a high common level of security of network and information systems across the Union. In particular, it addresses the issues, such as: identifying operators of essential services, dealing with computer security incidents, control activities, restitutive measures and punitive measures. It has been demonstrated that, as regards cybersecurity, fro
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Radošević, Ratko. "Deciding on an objection in the administrative procedure: Legal nature of the decision." Zbornik radova Pravnog fakulteta, Novi Sad 55, no. 4 (2021): 601–16. http://dx.doi.org/10.5937/zrpfns55-33699.

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An objection is a "legal remedy" in administrative procedure, used against new forms of "administrative activities": due to non-fulfillment of obligations from the administrative contract, against administrative actions and due to the manner of providing public services. The objection is decided by a decision, which should have the character of an administrative act. In this way, legal protection against new forms of "administrative activities" should be introduced into régime administratif, which includes an appeal in the administrative procedure and a lawsuit in the administrative dispute. T
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Bubleynyk, V. A. "Activities of public service centers: problematic issues and ways to solve them." Uzhhorod National University Herald. Series: Law 3, no. 84 (2024): 24–29. http://dx.doi.org/10.24144/2307-3322.2024.84.3.3.

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The article covers the activities of administrative service centers: problematic issues and ways to solve them. Among the problems in the activities of public service centers are the following: 1) the lack of alternative ways to apply to administrative service centers for a certain type of public service, which makes the subjects directly dependent on the officials who provide them; 2) lack of appropriate conditions for waiting for the subjects of treatment, especially for people with disabilities, when the premises of public administration entities do not have basic chairs and tables for fill
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Pandhika, Radian, and Muhammad Fakih. "Doctor’s Responsibility in Providing Telemedicine Services among Health Care Facilities: Legal and Professional Dimensions." Administrative and Environmental Law Review 2, no. 1 (2021): 21–30. http://dx.doi.org/10.25041/aelr.v2i1.2251.

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To provide specialist health care closer and improve quality in health care facilities, especially for remote areas, the central government utilizes information and communication technology through telemedicine services among health care facilities. This matter is regulated in the Ministry of Health Regulation No. 20 Tahun 2019 tentang Penyelenggaraan Telemedicine Antar Fasilitas Pelayanan Kesehatan. This article aims to describe the forms of legal responsibility and professional responsibilities of doctors in telemedicine services among health care facilities. The method used in this study is
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Miruć, Alina. "Organizowanie i świadczenie usług publicznych jako funkcja administracji publicznej." Opolskie Studia Administracyjno-Prawne 16, no. 1 (3) (2019): 139–52. http://dx.doi.org/10.25167/osap.1151.

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The purpose of the article was to present the role and specifics of a significant function of administration, consisting in the organization and provision of public services. Therefore, an analysis was made regarding, among other things, the legitimacy of the administration to perform public tasks, using the example of the administering administration, contemporary understanding of the function of public administration and the shape of contemporary Polish public administration. The role of administration evolved from the direct provision of public (social) services through its own institutions
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Bubleynyk, V. A. "Peculiarities of providing public services through the use of modern information technologies in the activity of administrative service centers." Analytical and Comparative Jurisprudence, no. 4 (September 11, 2024): 307–11. http://dx.doi.org/10.24144/2788-6018.2024.04.48.

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The essence of the use of modern information technologies in the activities of administrative service centers is covered in the scientific article. It is established that the use of modern information technology in the provision of administrative municipal services is characterized not only by the quantity and quality of information posted on websites, but also by ensuring the operation of certain electronic services: the ability to receive advice by e-mail or op-1ipe download forms and samples of applications and other documents required to receive the service; make a preliminary appointment
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Dissertations / Theses on the topic "Forms of providing administrative services"

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Кузько, О. О. "Система надання адміністративних послуг населенню в Україні та підвищення рівня їх якості". Master's thesis, Сумський державний університет, 2019. http://essuir.sumdu.edu.ua/handle/123456789/76372.

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1. З’ясувати сутність адміністративних послуг та провести їх класифікацію; 2. дослідити систему суб’єктів надання адміністративних послуг в Україні; 3. проаналізувати порядок і форми надання адміністративних послуг; 4. дослідити органи державної фіскальної служби як суб’єктів надання адміністративних послуг; 5. провести класифікацію адміністративних послуг, що надаються органами державної фіскальної служби України; 6. здійснити аналіз системи надання адміністративних послуг органами державної фіскальної служби України; 7. розкрити досвід зарубіжних країн у сфері надання адміністративних
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Лис, А. Б. "Механізми державного управління процесами надання адміністративних послуг". Thesis, Івано-Франківський національний технічний університет нафти і газу, 2016. http://elar.nung.edu.ua/handle/123456789/48.

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У дисертаційній роботі здійснено теоретичне обгрунтування механізмів державного управління процесами надання адміністративних та окреслення напрямів їх удосконалення та практичного застосування в Україні. Обгрунтовано особливості "Піраміди інтелектуальних домінант" публічного службовця з надання адміністративних послуг, яка, на відміну від інших моделей, дозволяє виявляти серед претендентів осіб з гармонійно розвинутими інтелектуальними характеристиками. Охарактеризовано механізми формування оптимальної поведінки суб'єктів надання адміністративних послуг та розроблено узагальнену схему його ос
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Kuncová, Tereza. "Outsourcing služeb obcemi." Master's thesis, Vysoká škola ekonomická v Praze, 2017. http://www.nusl.cz/ntk/nusl-360133.

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This master thesis deals with outsourcing in public sector specially focused on one type of public services. There are three main goals of this thesis: to describe outsourcing in public services, to determine methodology of evaluation forms of providing public services and as a case study to compare past and current form of providing public service called Publishing city hall magazine in Prague 7. Firstly, the thesis describes outsourcing in public sector in general, highlights current trends and future development of outsourcing. Secondly, the theoretical part determines evaluation criteria t
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Сіренко, І. В. "Удосконалення системи надання адміністративних послуг з питань оренди комунального майна у місті Суми (на прикладі Департаменту забезпечення ресурсних платежів Сумської міської ради)". Master's thesis, Сумський державний університет, 2020. https://essuir.sumdu.edu.ua/handle/123456789/80116.

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У магістерській роботі розглянуто основні напрями розвитку та удосконалення системи надання адміністративних послуг з питань оренди комунального майна у місті Суми (на прикладі Департаменту забезпечення ресурсних платежів Сумської міської ради). Проаналізовано систему надання адміністративних послуг з питань оренди комунального майна, шляхи їх вдосконалення за допомогою створення інтерактивної мапи комунального майна міста Суми та прогнозування надходження коштів від оренди комунального майна на основі кореляційно-регресійного аналізу.<br>В магистерской работе рассмотрены основные направления
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Кушнір, Д. М. "Адміністративно-правові засади діяльності центрів надання адміністративних послуг в Україні". Thesis, Сумський державний університет, 2021. https://essuir.sumdu.edu.ua/handle/123456789/85439.

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Окреслюється система суб’єктів надання адміністративних послуг в Україні та встановлюється місце і особливості поміж них центрів надання адміністративних послуг. Характеризується правове регулювання діяльності центрів надання адміністративних послуг та визначається місце у ньому адміністративного законодавства. Розкривається адміністративно-правовий статус центрів надання адміністративних послуг. Надається характеристика організаційно-штатної структури центрів надання адміністративних послуг. З’ясовуються завдання та функції центрів надання адміністративних послуг. Визначається сутність та вид
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Кривошей, Тетяна Сергіївна. "Організація надання адміністративних послуг у сфері державної реєстрації фізичних осіб-підприємців та юридичних осіб". Магістерська робота, 2020. https://dspace.znu.edu.ua/jspui/handle/12345/2856.

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Кривошей Т. С. Організація надання адміністративних послуг у сфері державної реєстрації фізичних осіб-підприємців та юридичних осіб : кваліфікаційна робота магістра спеціальності 281 "Публічне управління та адміністрування" / наук. керівник І. С. Цапліна. Запоріжжя : ЗНУ, 2020. 88 с.<br>UA : Мета дослідження: дослідити особливості організації надання адміністративних послуг у сфері державної реєстрації фізичних осіб – підприємців та юридичних осіб і формування обґрунтованих рекомендацій для удосконалення організації надання таких послуг. Об’єкт дослідження: адміністративні послуги з державно
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Books on the topic "Forms of providing administrative services"

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Shul'zhenko, Tat'yana, Andrey Zhuk, and Dar'ya Ivanova. Logistics of new urban mobility: a value-oriented approach. INFRA-M Academic Publishing LLC., 2023. http://dx.doi.org/10.12737/1971850.

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The monograph reveals the provisions of a value-oriented approach to the management of logistics systems of public urban passenger transport, relevant to the conditions of a client-centered economy and aimed at increasing the sustainability of the functioning of the passenger transport complex of the city in the context of the development of alternative forms of urban mobility. The ideological basis of the author's concept of a value—oriented approach is the understanding of the duality of the recipient of the services of the logistics system of urban public passenger transport - passengers an
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Illinois State Board of Education (1973- ). Division of Funding and Disbursements. Electronic services. Illinois State Board of Education, Division of Funding and Disbursement Services, 2002.

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Zubach, Anatoliy, Mihail Kostennikov, Aleksey Kurakin, et al. Administrative activity of internal affairs bodies. INFRA-M Academic Publishing LLC., 2023. http://dx.doi.org/10.12737/1845929.

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The textbook deals with administrative, legal and organizational issues related to the activities of internal affairs bodies. The general part of the textbook reveals the basic issues and features of the administrative activities of internal affairs bodies, its forms and methods, as well as highlights the intra-organizational administrative activities of services and divisions of internal affairs bodies and the status of management entities in the field of internal affairs at various levels. In a special part, the main directions of the activities of the internal affairs bodies for the protect
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Office, General Accounting. Telecommunications: Issues in providing cable and satellite television services : report to the Subcommittee on Antitrust, Competition, and Business and Consumer Rights, Committee on the Judiciary, U.S. Senate. United States General Accounting Office, 2002.

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Office, General Accounting. Tax administration: Selected IRS forms, publications, and notices could be improved : report to the Honorable J.J. Pickle, Chairman, Subcommittee on Oversight, Committee on Ways and Means, House of Representatives. The Office, 1993.

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Baryshev, Ruslan. Proactive library in the information and educational environment of the University. INFRA-M Academic Publishing LLC., 2020. http://dx.doi.org/10.12737/1123649.

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In the monograph, the University library is presented as a complex system that includes elements of various properties and varying complexity. As in any system, structural change inevitably affects the performance of all its components. In this regard, the library is an element of the information and educational environment of the University, which is designed to support and improve the effectiveness of educational and scientific activities. The article reveals the concept of active University library" as a system for providing information services to the reader in any form and on any medium b
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Office, General Accounting. Tax administration: IRS measures could provide a more balanced picture of audit results and costs : report to the Honorable Rob Portman, Committee on Ways and Means, House of Representatives. The Office, 1998.

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Office, General Accounting. Tax administration: IRS' telephone routing interactive system may not meet expectations : report to the chairman, Subcommittee on Oversight, Committee on Ways and Means, House of Representatives. The Office, 1998.

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Office, General Accounting. Tax administration: FedState efforts offer opportunities but program needs improvement : report to the Commissioner of Internal Revenue. The Office, 1996.

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Office, General Accounting. Tax administration: IRS could reduce the number of unproductive business nonfiler investigations : report to the Chairman, Subcommittee on Commerce, Consumer, and Monetary Affairs, Committee on Government Operations, House of Representatives. The Office, 1988.

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Book chapters on the topic "Forms of providing administrative services"

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Ahmed Zaïd, Malika. "Co-construction of the general interest and social innovations forms in Kabylia." In Providing public goods and commons. CIRIEC, 2018. http://dx.doi.org/10.25518/ciriec.css1chap10.

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In its theoretical approach, this contribution draws outlines of the conceptual framework of the co-construction of the general interest, and social innovation. It also includes an empirical approach through the results of surveys among concerned social economy associations and public actors in territory of Kabylia (Algeria). It focuses on characterization of social innovation carried by these organizations in relation of public offer, and analysis of its impacts on community and territory. Then, social innovations’ forms of institutionalization were investigated and the institutional predispo
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Jarke, Juliane. "Introduction." In Public Administration and Information Technology. Springer International Publishing, 2020. http://dx.doi.org/10.1007/978-3-030-52873-7_1.

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Abstract Increasingly public services are provided in digital form; their uptake however remains well below expectations. In particular, amongst older adults the need for public services is high while at the same time the uptake of their digital counterparts is low. One of the reasons is that many digital public services (or e-services) do not respond well to the life worlds, use contexts and use practices of its target audiences. An increasingly popular approach to design more user-centric services is co-creation with future users. It has been noted however, that in particular older adults la
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Gouscos, Dimitris, Stathis Rouvas, Costas Vassilakis, and Panagiotis Georgiadis. "An Object-Oriented Approach for Designing Administrative E-forms and Transactional E-services." In Object-Oriented Information Systems. Springer Berlin Heidelberg, 2002. http://dx.doi.org/10.1007/3-540-46102-7_6.

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Matsunami, Jun. "Institutional Differentiation of Public Service Provision in Japan: Corporatisation, Privatisation, and Re-municipalisation." In Governance and Public Management. Springer International Publishing, 2024. http://dx.doi.org/10.1007/978-3-031-58610-1_14.

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AbstractThe modern Japanese government has remained ‘small’ in terms of the number of public employees by developing several ways to provide public services. Before World War II, Japan created public enterprises, special companies, public corporations, and other legal entities. Many companies were contracted to the government to provide public services. Industrial associations played an important role in regulating industrial sectors. Local governments followed the central government in providing public services. At the grassroots level, neighbourhood organisations played important roles in pr
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Radoniewicz, Filip. "Monetary Penalties in the National Cybersecurity System Act." In Cybersecurity in Poland. Springer International Publishing, 2021. http://dx.doi.org/10.1007/978-3-030-78551-2_22.

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AbstractThis chapter presents the provisions of Chapter 14 (“Provisions regarding monetary penalties”) of NCSA containing provisions directed at implementing the provisions of Art. 21 of the NIS which obliging Member States to lay down sanctions applicable to infringements of the national provisions adopted pursuant to the NIS Directive and to take all necessary measures to ensure their implementation.Pursuant to the above provision of the NIS Directive, the Polish legislator adopted an appropriate provisions providing for administrative liability for three groups of entities: operators of ess
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Bance, Philippe, Jean-Philippe Milesy, and Christelle Zagbayou. "The development in France of partnerships between public and social economy organizations and the new paradigm of public action." In Providing public goods and commons. CIRIEC, 2018. http://dx.doi.org/10.25518/ciriec.css1chap8.

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The chapter explains why and how the institutional and social transformations that have taken place in France during the last decades with the advent of the new public management are at the origin of new forms of cooperation between social economy organisations provided in the past by public organisations or private companies providing public services and in charge of the missions entrusted to them. Today, public and social economy partnerships are encouraged by public enterprises, public non-market organisations or public authorities, which see it as a means to extend public service delivery
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Papathanasopoulos, Athanasios, and Aikaterini Stavrianea. "The Evolution of Subscription Services in Greece: From Satellite TV to Over-The-Top (OTT) Streaming Models." In Strategic Innovative Marketing and Tourism. Springer Nature Switzerland, 2024. http://dx.doi.org/10.1007/978-3-031-51038-0_80.

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AbstractMedia is a dynamic entity that undergoes constant transformations over time. While many users continue to watch traditional TV, new technologies and modes of transmission have emerged, creating new forms of media that challenge the dominance of television. This study explores the evolution of subscription services in Greece, with a focus on the transition from satellite TV to the current Over-The-Top (OTT) streaming models. The study covers the period from 2001 to 2023 and examines the factors that have contributed to the popularity and growth of these services in Greece. The research
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Linhartova, Veronika. "Citizen Participation in Public Administration." In Handbook of Research on Global Challenges for Improving Public Services and Government Operations. IGI Global, 2021. http://dx.doi.org/10.4018/978-1-7998-4978-0.ch005.

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The aim of the chapter is to evaluate the citizens involvement in contemporary public administration, especially in the Czech Republic. New concepts of governance and management of public sector organizations enable providing new or improved public goods and services that better meet consumer´s needs. These concepts also represent reformed or new approaches to governance with increased citizen participation. Public administration responds to dynamic changes in information and communication technologies and their maturity and uses them in the framework of e-government. Thanks to the implementat
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Ginsberg, Benjamin. "Research and Teaching at the All-Administrative University." In The Fall of the Faculty. Oxford University Press, 2011. http://dx.doi.org/10.1093/oso/9780199782444.003.0009.

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The Ongoing Transfer of power from professors to administrators has important implications for the curricula and research agendas of America’s colleges and universities. On the surface, faculty members and administrators seem to share a general understanding of the university and its place in American society. If asked to characterize the “mission” of the university, members of both groups will usually agree with the broad idea that the university is an institution that produces and disseminates knowledge through its teaching, research, public outreach, and other programs. This surface similar
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Borgonovi, Elio, Giovanni Fosti, and Elisabetta Notarnicola. "Evolution, Trends, and Prospects of Social Services for Welfare Systems in Europe." In The Oxford Handbook of Governance and Public Management for Social Policy. Oxford University Press, 2023. http://dx.doi.org/10.1093/oxfordhb/9780190916329.013.53.

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Abstract This chapter describes the evolution of social services in Europe, setting the picture in the frame of the changing profile of European societies and demographics, on one hand; and the changed configuration and role of public administration, on the other hand. Changes to welfare systems in Europe have occurred at different levels, including the mission and goals of welfare institutions, the actors providing social services, the arrangements for the delivery of social services, and the funding of services. In terms of mission and goals, the trend has been away from social assistance an
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Conference papers on the topic "Forms of providing administrative services"

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Shapovalova, Tatiana. "Current market of social services in Ukraine." In Sociology – Social Work and Social Welfare: Regulation of Social Problems. Видавець ФОП Марченко Т.В., 2023. http://dx.doi.org/10.23939/sosrsw2023.197.

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Background: The existing tradition of the state's extensive presence in the market for social services as a provider and guarantor of their minimum necessary amount has formed a set of corresponding consumer expectations, and this market is one of the most difficult objects for transformation, because it is a market where goods with very special properties are circulated. These goods are to be consumed by people regardless of their income. Liberalization of the market of social services forms an opportunity to organize competitive interaction between economic entities of all organizational and
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Jabbori Al- Khafaji, Hakim. "Digital Marketing and its effect on reducing the Customer Incivility." In 11th International Conference of Economic and Administrative Reform: Necessities and Challenges. University of Human Development, 2022. http://dx.doi.org/10.21928/icearnc/34.

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The purpose of the research is how to reduce customer incivility to which service providers are exposed during the process of providing various services that lead to abuse, and the problem of research emerges in how to reduce the exposure of service providers to customer incivility that leads to negative effects on them through the adoption of digital marketing, The research aims to test and measure the correlation and effect between the research variables, diagnose the causes of customer incivility and reduce them, and test by developing the two hypotheses of correlation and effect between th
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Jabbori Al- Khafaji, Hakim. "Digital Marketing and its effect on reducing the Customer Incivility." In 11th International Conference of Economic and Administrative Reform: Necessities and Challenges. University of Human Development, 2022. http://dx.doi.org/10.21928/uhdicearnc/34.

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The purpose of the research is how to reduce customer incivility to which service providers are exposed during the process of providing various services that lead to abuse, and the problem of research emerges in how to reduce the exposure of service providers to customer incivility that leads to negative effects on them through the adoption of digital marketing, The research aims to test and measure the correlation and effect between the research variables, diagnose the causes of customer incivility and reduce them, and test by developing the two hypotheses of correlation and effect between th
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K. Hussain Alagele, Hussain, Abdulrahim Khalaf Rahi, and Nagham Hussein Neama. "Using SEM To Analyze the Relationship between Strategic Leadership and Sustainable Development: A Field Study of Health Institution." In The 5th International Scientific Conference on Administrative and Financial Sciences (CIC-ISCAFS'2025). Cihan University-Erbil, 2025. https://doi.org/10.24086/icafs2025/paper.1760.

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Abstract—Health institutions in their various departments are considered the vital artery for the continuity of life, as they contribute effectively to providing all health services to citizens in line with the requirements of life through strategic leadership that organizes the work of these institutions by developing strategic plans. The aim of this study is to measure the extent of the influence and relationship between strategic leadership and development. The problem of the study included knowing the main role that strategic leadership contributes to in developing the work of health insti
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ZADROS, K. "Work Safety Factors in the Public Administration of the Post-Covid Period." In Quality Production Improvement and System Safety. Materials Research Forum LLC, 2023. http://dx.doi.org/10.21741/9781644902691-55.

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Abstract. The article has a theoretical and practical character. It is an introduction to further research on issues related to the impact of the Covid-19 pandemic on the working conditions of employees of public administration institutions during the period of partial control of the health threat caused by the SARS-CoV-2 virus. The article presents issues related to occupational safety management in selected public administration offices and the opinions of employees employed in them on this subject. The focus was on the problems related to providing employees with safe working conditions whi
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Zlatarov, Pavel, Galina Ivanova, Desislava Baeva, and Elitsa Ibryamova. "A USER-CENTERED SOFTWARE SYSTEM FOR ADMISSION OPTIMIZATION AND EDUCATION PROCESS MANAGEMENT FOR PH. D. STUDENTS." In eLSE 2018. Carol I National Defence University Publishing House, 2018. http://dx.doi.org/10.12753/2066-026x-18-090.

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The paper presents an information system aiming to optimize and streamline the process of Ph.D. students' admission and education, which significantly differs from the process of admitting undergraduate and graduate students. Designing user-centered software applications has been an ongoing trend for the past few years. Such application focus heavily on software usability and relies on well-defined goals that users need to achieve with the application's help. Often, agile methods are applied during development, as usage of traditional methods may lead to not being able to quickly respond to dy
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Mureanu, Alina. "PROVIDING QUALITATIVE ADMINISTRATIVE SERVICES IN DISTANCE LEARNING." In eLSE 2014. Editura Universitatii Nationale de Aparare "Carol I", 2014. http://dx.doi.org/10.12753/2066-026x-14-150.

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The development of educational programs which come as educational alternatives determined a continuous development of the educational offer and an increased number of students. Taking into account the challenges determined by the features of these educational programs the institution which provides distance learning programs has to adapt in order to be able to respond to the complex students' needs, including assuring the quality of administrative services. In distance learning students are separated as time and space. The study program is organized between face to face meetings, reduced as ti
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Ospanova, Dzhamilya, and Muslim Tazabekov. "Improving the system of accessibility of public services: national and foreign experience." In Development of legal systems of Russia and foreign countries : problems of theory and practice. Publishing Center RIOR, 2023. http://dx.doi.org/10.29039/02110-1-117-130.

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One of the priorities in the modernization of public administration in Kazakhstan is the achievement of the quality of public services. The term “public service” has recently entered the circulation of legal science and legislation. In Kazakhstan, as in Russia, it is associated with the implementation of administrative reform, while in many developed foreign countries public services act as one of the main forms of relations between individuals, legal entities and public authorities. The essence of the new stage of administrative reform in Kazakhstan is reduced to a short formula — from admini
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Uplisashvili, Guram. "On Some Problematic Issues of the Tax System Development and Tax Culture Formation in Georgia." In Human Capital, Institutions, Economic Growth. Kutaisi University, 2023. http://dx.doi.org/10.52244/c.2023.11.27.

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The presentation focuses on development issues in tax system of Georgia and the formation of tax culture. Forms of relations between tax administration bodies and taxpayers are part of the tax system. The results of the functioning of the tax system depend not only on the tax legislation and the quality of tax administration, but also on citizen mindsets, their law-abiding behavior, their readiness for the established tax burden, and public tax culture. It goes without saying that different societies differ from each other in their specific tax culture. A necessary condition for building the t
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Jovanović, Zoran. "ELEKTRONSKO UPRAVNO POSTUPANjE U REPUBLICI SRBIJI." In XIX majsko savetovanje. University of Kragujevac, Faculty of Law, 2023. http://dx.doi.org/10.46793/xixmajsko.741j.

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Electronic administrative procedures, in addition to digital infrastructure, represent the second basic element of electronic administration in Serbia. The fast pace of life and the constant needs of the economy make the work of administrative organizations more efficient and faster, and their services with better accessibility. Therefore, the provision of public services electronically appears as a necessity of modern society and the legal system. Electronic administrative procedure, according to the Law on electronic administration, is defined as any procedure in administrative matters by el
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Reports on the topic "Forms of providing administrative services"

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Duryea, Suzanne, Jaime Millán-Quijano, Judith Morrison, and Yanira Ovideo Gil. Measuring Racial Bias in Employment Services in Colombia. Inter-American Development Bank, 2024. http://dx.doi.org/10.18235/0012870.

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In this paper, we document de facto, implicit, and explicit racial biases within the public employment service in Colombia. By combining administrative data about job seekers and job openings with direct surveys to job counselors, including a Race Implicit Association Test, we compute different types of racial bias. We find that while job counselors do not self-report biased attitudes against Afro-descendant individuals, the majority exhibit high levels of implicit bias, which also correlates strongly with observed lower referral rates of Afro-descendants to job openings. In addition, we rando
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Holland-Szyp, Carolina, Jeremy Lind, and Rachel Sabates-Wheeler. Does Cash-Plus Programming Work in Contexts of Protracted Crises? Institute of Development Studies, 2024. http://dx.doi.org/10.19088/basic.2024.004.

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Cash-plus programmes aim to strengthen food security and livelihoods by providing cash transfers alongside complementary support and services. In stable settings, these programmes can, to some extent, draw on established public services and administrative capacities. Yet, increasingly they are used in protracted crises – namely, situations characterised by conflict, violence, displacement and climate shocks – despite the challenges that such situations present. As implementation of these programmes in protracted crises expands, this Policy Briefing asks whether cash-plus programming is fit-for
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Mascagni, Giulia, and Adrienne Lees. Using Administrative Data to Assess the Impact of the Pandemic in Low-Income Countries: An Application with VAT Data in Rwanda. Institute of Development Studies, 2021. http://dx.doi.org/10.19088/ictd.2021.004.

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This paper uses administrative data from Value Added Tax (VAT) returns to provide insights on the impact of the COVID-19 pandemic in Rwanda. We show that the lockdown in Rwanda had a severe impact on the domestic economy, despite relatively low case numbers. However, the economy quickly rebounded after restrictions were lifted, with overall sales losses amounting to 5 per cent of GDP. Although in absolute terms, these losses are concentrated amongst the largest firms, in proportional terms, small firms have been worse affected. We also show that firms providing accommodation, food and transpor
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Megersa, Kelbesa, Ludovic Bernad, Yves Nsengiyumva, Benjamin Byinshi, Naphtal Hakizimana, and Fabrizio Santoro. Digital Merchant Payments as a Medium of Tax Compliance: RiB 87. Institute of Development Studies, 2023. http://dx.doi.org/10.19088/ictd.2023.028.

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Digital merchant payments – transactions between traders, or between traders and customers using digital means of payment – can promote tax compliance by providing access to safer, quicker formal payments for consumers, and leaving a digital trail of sales data that can be accessed by tax administration. This study examines how far the potential of digital merchant payments to increase tax compliance is being realised in Rwanda, and whether fees imposed by mobile network operators on digital financial services (DFS) can hinder both DFS adoption and tax compliance. It uses original survey data
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Aranco, Natalia, Sebastian Bauhoff, Natalie Vanessa Schwarz, and Marco Stampini. Are Long Hospitalizations Substituting Primary and Long-term Care?: Evidence from Brazil and Mexico. Inter-American Development Bank, 2024. http://dx.doi.org/10.18235/0013126.

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Prolonged hospital stays, or hospital stays that are longer than medically necessary, are a major concern for patients, payers, and providers. We conceptualize and empirically estimate the prevalence and cost of prolonged stays among elderly hospital patients (65 years and older) in Brazil and Mexico. We develop a continuum-of-care conceptual framework based on prior literature and insights obtained through interviews and focus group discussions with experts from Mexico, Argentina, and Colombia. In this framework, hospitals are part of a wider system. This system involves both pre-admission an
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Ou, Sivhuoch. A Rights-Based Approach to Development: A Cambodian Perspective. Cambodia Development Resource Institute, 2015. https://doi.org/10.64202/wp.101.201508.

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The rights-based approach (RBA) to development emerged as a new and relatively authoritative paradigm, starting from the late 1990s. At its core is the argument that human rights and development converge and, unless the socio-economic rights of the poor are attained, poverty cannot be alleviated. Its approach is to shift NGOs’ strategy from providing charity to empowering the poor politically so that they are able to claim their rights. Recently, major bilateral and multilateral donors and international non-government organisations have been gradually adopting the approach. Significant resourc
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Ferreira, Nuno, Judith Townend, William McCready, Erika Carrière, Hannah Farkas, and Samantha Robinson. Developing a cost-free legal advice service for asylum seekers and migrants in Brighton and Hove. University of Sussex Migration Law Clinic, 2022. http://dx.doi.org/10.20919/wptu7861.

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In 2018, a team of University of Sussex undergraduate law students working under the supervision of academic staff, conducted the Migration Law Clinic Pilot Study. This was in response to growing and grave concerns about the lack of availability of legal support and services for those seeking asylum and other forms of leave to remain in the UK. These concerns have only heightened in the intervening period: most recently, in response to the government’s publication of a draft Bill of Rights to repeal and replace the Human Rights Act 1998, which would make it much more difficult for potential de
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Duclos, Diane, Bob Okello, Godefroid Muzalia, and Melissa Parker. Key considerations: Home-based care for mpox in Central and East Africa. Institute of Development Studies, 2025. https://doi.org/10.19088/sshap.2025.026.

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In September 2023, an outbreak of mpox caused by the monkeypox virus (MPXV) clade Ib was reported in Kamituga, a mining region in the Eastern Democratic Republic of the Congo (DRC). More cases of mpox started to be reported across the country and in neighbouring countries in the east, including Rwanda, Uganda and Burundi.1 In February 2025, the Africa Centres for Disease Control and Prevention and the Director-General of the World Health Organization (WHO) determined that the ongoing upsurge of mpox continues to be a public health emergency of international concern (as first declared in August
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Albert, Jose Ramon, and Jana Flor Vizmanos. Philippine Statistical System in the Wake of the Emerging Data Revolution and Digitization. Philippine Institute for Development Studies, 2019. https://doi.org/10.62986/dp2019.17.

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The Philippine Statistical System (PSS), the government-wide system of providing statistical information and services, consists of the Philippine Statistics Authority (PSA) and other data producers in the public sector across all administrative levels; the Philippine Statistical Research and Training Institute (PSRTI), the research and training arm of the PSS; and the PSA Board (a policymaking body on statistical matters). Data producers release official statistics, i.e. data aggregates, sourced from primary data collections, and compilations of secondary data. In the wake of the many disrupti
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Rarasati, Niken, and Rezanti Putri Pramana. Giving Schools and Teachers Autonomy in Teacher Professional Development Under a Medium-Capability Education System. Research on Improving Systems of Education (RISE), 2023. http://dx.doi.org/10.35489/bsg-rise-ri_2023/050.

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A mature teacher who continuously seeks improvement should be recognised as a professional who has autonomy in conducting their job and has the autonomy to engage in a professional community of practice (Hyslop-Margison and Sears, 2010). In other words, teachers’ engagement in professional development activities should be driven by their own determination rather than extrinsic sources of motivation. In this context, teachers’ self-determination can be defined as a feeling of connectedness with their own aspirations or personal values, confidence in their ability to master new skills, and a sen
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