Relevant bibliographies by topics / Franchise in service business

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  1. Journal articles
  2. Dissertations / Theses
  3. Books
  4. Book chapters
  5. Conference papers
  6. Reports

Academic literature on the topic 'Franchise in service business'

Author: Grafiati
Published: 3 June 2025
Last updated: 22 June 2025

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Journal articles on the topic "Franchise in service business"

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Halim, Nurul Faizah, Zuraimi Abdul Aziz, Nor Hafiza Othman, and Nurul Ashykin Abd Aziz. "THE IMPACT OF FRANCHISOR SUPPORT ON FRANCHISEE SURVIVAL." Advanced International Journal of Business, Entrepreneurship and SMEs 6, no. 22 (2024): 144–63. https://doi.org/10.35631/aijbes.622011.

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The franchise sector has contributed significantly to economic growth and development. Yet, franchisee resilience compared to independent business is still debatable. The escalation of franchise failure rates during the COVID-19 pandemic has forced the franchise industry to look forward to a long-term survival strategy that ensures a crisis-resistant franchisee model, which is in dire need of business viability and sustainability. Business-to-business franchisor support is part of franchisee continuity's strategic resources and strategy to steer the business from potential pitfalls. We seek to explore the impact of franchising alliances on franchisee survival during the pandemic crisis. The present study employs the method of structural equation modelling to offer an essential empirical finding on the survival of franchisees within a pandemic recession context linking franchisor support, namely social interaction, service support, financial assistance, assurance, and competence. A survey instrument was employed to gather data from a sample comprising 198 Malaysian franchisees via purposive sampling. Franchisor service support has been found to have a significant impact on franchisee resilience and ability to escape business death and sustain the franchising system. Hence, the study fills the gap in understanding the adequate business-to-business support that franchisees received during the recession that assisted their resilience capability.
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Kim, Seung Beom, and Kanghwa Choi. "Bridging the Operational Efficiency Differences between Franchisors and Franchisees: A Metafrontier Approach." Processes 10, no. 10 (2022): 2021. http://dx.doi.org/10.3390/pr10102021.

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A franchise business is a contractual relationship in which the franchisor and franchisee should cooperate to promote sustainable growth of their franchise entities. However, it is still unclear whether the relationship between franchisees and franchisors is a principal–agent or a business partner sharing a business goal. Thus, this study is a first attempt to investigate the relationship between franchisees and franchises using metafrontier and bootstrap DEA from the perspective of efficiency. We measured the efficiency of coffee franchises in Korea, which have grown rapidly in recent years despite the COVID-19 pandemic. Based on the bootstrap DEA results, there was a statistically significant difference in efficiency between franchisors and franchisees under the variable return-to-scale assumption. While the main cause of inefficiency in premium coffee chains is attributed to scale inefficiency, most franchisees have pure technological inefficiency. Thus, coffee franchisees can improve the operational efficiency by adjusting their business scale and reallocating service resources. This study demonstrates tailored operational plans to improve the operational efficiency of premium and mainstream coffee franchises and offers strategic initiatives to decrease the difference in efficiency between franchisors and franchisees.
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Chen, Ye-Sho, Chuanlan Liu, Qingfeng Zeng, and Renato F. L. Azevedo. "E-Business Strategy in Franchise Relationship Management." International Journal of Strategic Information Technology and Applications 3, no. 1 (2012): 54–65. http://dx.doi.org/10.4018/jsita.2012010104.

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Franchising as a global growth strategy, especially in emerging markets, is gaining its popularity. For example, the U.S. Commercial Service estimated that China, having over 2,600 brands with 200,000 franchised retail stores in over 80 sectors, is now the largest franchise market in the world. The popularity of franchising continues to increase, as people witness an emergence of a new e-business model, Netchising, which is the combination power of the Internet for global demand-and-supply processes and the international franchising arrangement for local responsiveness. The essence of franchising lies in managing the good relationship between the franchisor and the franchisee. This paper shows e-business strategy plays an important role in growing and nurturing such a good relationship. Specifically, the authors discuss: managing the franchisor/franchisee relationship, harnessing the e-business strategy, aligning the e-business strategy with application service providers, and an attention-based framework for franchisee training.
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Pranoto, Ersan Suria. "An Overview of Franchising In The Hospitality Industry." Binus Business Review 1, no. 1 (2010): 133. http://dx.doi.org/10.21512/bbr.v1i1.1062.

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Nowadays, franchising is the most significant part in the hospitality industry through hotels and fast food restaurant. Franchisor gives the right to the franchisee to sell their product and service also to sub franchise it and worked under their brand name. Furthermore, in franchising there must be a contract between the franchisor and the franchisee which include the term and condition. Franchises include some aspects such as, screening, site selection, operating manuals and the pre opening. However, there are some advantages and disadvantages for both the franchisor and the franchisee. The expansion of franchise can be achieved through different strategies of distribution and the knowledge of the targeted market. The future of franchise can be gained through strategies of distribution system, which could emerge the entrepreneur into the majority economy and business.
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Saputro, Wahyu Hidayat, Taqiyuddin Kadir, and Yudha Cahya Kumala. "PERLINDUNGAN HUKUM BAGI PENERIMA WARALABA TERHADAP PERUBAHAN PRODUK SECARA SEPIHAK." SENTRI: Jurnal Riset Ilmiah 3, no. 2 (2024): 978–87. http://dx.doi.org/10.55681/sentri.v3i2.2317.

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 The development of the business world penetrates the boundaries of space, time and territory of a country. One of the breakthroughs made by business people is business development through a franchise system, which in Indonesia is termed a franchise. Republic of Indonesia government regulation no. 42 of 2007 concerning franchising provides a definition of a franchise as a special right owned by an individual or business entity to a business system with business characteristics in order to market goods and/or services that have been proven successful and can be utilized or used by other parties based on a franchise agreement. In Indonesia, the legal regulations regarding franchising are not yet complete, considering that regulation through law has not been touched by the government. This is necessary to prevent franchise business actors from unwanted losses due to the incomplete legal instruments that protect them. This research raises the issue of what are the legal consequences of franchise agreements in the event of unilateral changes to franchise products by the franchisor and what is the legal protection for franchisees? for unilateral changes to franchise products by the franchisor. By using two legal theories as analysis tools, namely the legal protection theory from Satjipto Rahardjo and the legal consequences theory from Soeroso. The method used in this research is a normative juridical research method, namely legal research carried out by examining library materials or secondary data only. The research approaches used are a statutory approach, a case approach, a conceptual approach, an analytical approach and techniques for collecting legal materials by identifying and inventorying positive legal materials, literature. books, journals and other source materials, the technique for analyzing legal materials is carried out using legal interpretation (interpretation), systematic interpretation and methods of analogous legal construction, legal refinement construction (rechtsverfijning) and a contrary argument. The legal consequences of a franchise agreement in the event of a unilateral change to the franchise product by the franchisor, is the disappearance of the legal situation and relationship between the franchiser and the franchisee due to the franchiser's default which has implications for the franchisee experiencing losses due to not providing products, tools and materials for the franchise object. as is the classification that has been agreed. Legal protection for franchisees for unilateral changes to franchise products by the franchisor will be better protected if the Franchise Agreement regulates specific protection of the suitability of the franchise object, and the franchise agreement is not made standardly by the franchisor but is formulated together with the franchisee. . Because standard agreements are more susceptible to taking sides for the unilateral benefit of the agreement maker.
 
 
 
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LISITA, Theresa Inonge, and Mascouleane Reneezsha JANTJIES. "A model for enhancing franchisee effectiveness in the fast food industry." Journal of Financial and Management Sciences; Vol. 1 No. 1 (2025): Special Issue: Sustainable Development 1, no. 1 (2025): 168–212. https://doi.org/10.70970/eta59d93.

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Franchising has become a popular strategy for firms pursuing internationalization. Owing to this, several businesses globally, are partnering with established brands in sectors such as manufacturing and retailing. In South Africa, the fast-food industry is experiencing exponential growth in the franchise business. For this reason, this study examined the effectiveness of franchisees in the fast-food industry in the City of Tshwane. While prior studies have examined success factors in South Africa’s fast food franchise industry in general, there remains scant literature on the specific determinants of franchisee effectiveness in the city of Tshwane. Furthermore, despite the rapid expansion of the fast food franchise sector in Tshwane, franchisee closures remain alarmingly high with almost 10% failing in the early business stages. As a result, a study of this nature has become paramount. An understanding of the factors that influence franchisee effectiveness has become necessary to facilitate decision-making priorities in this sector. Following an interpretivism paradigm, the study uses a qualitative methodology. A descriptive research design with structured interviews was selected to gather in-depth data from participants, enabling a comprehensive understanding of franchisee effectiveness. The research population includes 140 fast food franchise outlets in Tshwane, with a purposive non-probability sampling method used to select a sample of 10 participants. Each participant has been interviewed using a semi structured interview guide and digitally transcribed. Data analysis is conducted using thematic analysis. The findings revealed that operational efficiency, strong franchisor support and customer service are key drivers of franchisee success in Tshwane’s fast-food industry. Successful franchises excel in financial oversight, staff training and strategic marketing while financial constraints, high operational costs and poor cash flow management contribute to failures. Additionally, location and market accessibility play a crucial role in franchise sustainability. The primary contribution is the development of a Franchisee Effectiveness Model which offers a structured framework to enhance franchisee performance. The model will provide actionable insight for franchisors, franchisees and policymakers, guiding targeted interventions such as enhanced and targeted training programs and strengthening franchisor-franchisee collaboration and market specific strategies to reduce failure rates and ensure long term sustainability.
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Abdul Ghani, Mohd Faizal, Mohd Hizam-Hanafiah, Rosmah Mat Isa, and Hamizah Abd Hamid. "A Preliminary Study: Exploring Franchising Growth Factors of Franchisor and Franchisee." Journal of Open Innovation: Technology, Market, and Complexity 8, no. 3 (2022): 138. http://dx.doi.org/10.3390/joitmc8030138.

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Previous literature has acknowledged franchising as a great way for businesses to expand into new areas and opportunities. It has become a popular option for those who are looking to start their businesses by choosing a well-known company’s brand name and a ready-made business operation, or existing entrepreneurs who want to franchise their firms. Franchising a business contributes to the GDP of the countries involved, including Malaysia. However, little is known about what drives the growth of franchised firms, particularly in emerging countries such as Malaysia. Hence, this study aims to identify the growth factors of franchising, from both the franchisors’ and franchisees’ viewpoints. Therefore, from this dyad relationship, the analysis can provide comprehensive views of the growth factors of franchises. Interestingly, as this study was conducted during the pandemic COVID-19, the findings would include the pandemic situation that reflects the business environment. Therefore, the case study method was adopted, which involved semi-structured interviews with five service firms from two different brands, including franchisors and franchisees. The findings show that three growth factors emerged from this study: product and service innovation, franchisor-franchisee tolerance, and government support. This study contributes to obtaining a deeper grasp of the growth factors of franchisors and franchisees. Moreover, this study contributes to developing an effective franchising business process model as guidance for franchisors, franchisees and policymakers. This study also provides avenues for future research.
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Levickaitė, Rasa, and Ramojus Reimeris. "Franchise Business Model: Theoretical Insights." Business: Theory and Practice 11, no. (2) (2010): 134–42. https://doi.org/10.3846/btp.2010.15.

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The article is based on literature review, theoretical insights, and deals with the topic of franchise business model. The objective of the paper is to analyse peculiarities of franchise business model and its developing conditions in Lithuania. The aim of the paper is to make an overview on franchise business model and its environment in Lithuanian business context. The overview is based on international and local theoretical insights. In terms of practical meaning, this article should be relevant to entrepreneurs, company owners, and future entrepreneurs planning to set up their own business but lacking the managerial experience, and those who are seeking for effective competitive advantages, opportunities in global environment, and economies affected by recession. The second article of franchise series is dedicated to a related topic dealing with perceived value in franchise business model; the third one is empirical research on Lithuanian travel agencies operating under franchise business model.
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Saputra, Dwi Purnawan Dodik, Johannes Ibrahim Kosasih, and Desak Gde Dwi Arini. "Perlindungan Hukum Bagi Hoki Clean Shoes dalam Perjanjian Waralaba." Jurnal Preferensi Hukum 2, no. 1 (2021): 45–50. http://dx.doi.org/10.22225/jph.2.1.2795.45-50.

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The franchising is one of the business activities that support the economy. Therefore, in this study, this study analyzes the implementation of the franchise agreement clauses between franchisees and franchisees and knows the legal protection for Hockey Clean Shoes in case of default by the franchisee. This research uses empirical methods using document studies and field studies and data analysis using descriptive qualitative. The results show that the Hoki Clean Shoes franchise agreement has met the minimum clauses that must exist in the franchise agreement as stipulated in Government Regulation Number 42 of 2007 concerning Franchising and has fulfilled the principles of the agreement and is applicable in Indonesia. The obstacles faced by Hockey Clean Shoes so far are related to franchises because this is in the service sector so the turnover obtained by the franchisee every month is difficult for us to know because the financial management we do is different from the facts in the field. Franchise cooperation agreements like this are also vulnerable to default.
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M.Arunprasad. "PREFERENCE OF FRANCHISE OUTLETS OF CUSTOMERS WITH REFERENCE TO COIMBATORE CITY TAMILNADU." Journal of Emerging Technologies and Innovative Research (JETIR) 6, no. 3 (2019): 867–72. https://doi.org/10.5281/zenodo.4305154.

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This paper gives insight to the franchising model of marketing and also the customer preference to it. Franchising businesses is a norm in developed countries. Franchisors can develop wide network with less capital and also develop a brand name easily. Franchisor franchisee conflicts are common when the franchisor or master franchise takes over prime outlets or when the franchisor does not follow the rules of the franchisor. In India franchising has caught up in mostly metros and cities surrounded by urban population .The study reflects affordability by the public, excessive startup cost, franchisee fees, multinational corporation involvement , return on investment as the key factors which has led to the slow development of franchising in Tamilnadu Local franchising with new terms favorable to franchisee and affordability by rural public can boost franchise business in a big way. Franchises bring same quality at every outlet anywhere in the world, brings a sense of comfort to the customer. Few factors that leads to foot falls at franchise outlets like ambience, quality, customer service, family friendly atmosphere, affordability where checked for dependency and significance with age and income. Income had significance with respect to foot fall.
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Dissertations / Theses on the topic "Franchise in service business"

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Emerson, David. "A Study of a Community Franchise Business Model of Public Transport Service Delivery." Thesis, University of Sydney, 2020. https://hdl.handle.net/2123/23007.

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An unusual and unreported business model of public transport, known locally as a Community Franchise, was identified operating in a large Italian ski field. It is investigated by case study and compared to other more conventional ways of providing ski lifting services. The similarities between ski lifting and public transport are used to construct a hypothetical application of the regime to an urban setting. The study establishes the ways that the regime functions and how it differs from more conventional models of urban public transport in ownership, funding, and incentives. There is no explanation in the literature for the way that this regime undertakes network planning or the effects of franchisees owning and operating the individual lines of transport. A definition of design, broader than the dictionary definition, is suggested to bridge between the normal and the observed resource allocation processes. A computer game is used to experimentally investigate aspects of the ways a centrally directed network functions compared to one where individual lines of the network are owned by competing, profit-orientated franchisees. This experiment establishes that there is no significant difference to a measure of social welfare between the centrally planned version and one where competing franchisee providers maximize their profit. The principal study objective of evaluating the possible application of the regime to urban public transport is approached by canvassing a group of experts who provided anonymous responses to questions about its hypothetical application to the city of Sydney. There is little consensus in the expert view of the urban application of this regime, but an overall indication of its possible application to this role.
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Arline, Hilda Jordan. "Marketing Strategies Used by Franchise Small Businesses to Retain Customers." ScholarWorks, 2016. https://scholarworks.waldenu.edu/dissertations/2783.

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Franchised small businesses will not survive their first 5 years if they cannot implement marketing strategies that appeal to their customers. The purpose of this multiple case study was to explore the marketing strategies that successful franchise small business leaders used to retain customers. The population comprised 4 business leaders at franchise small businesses in North Carolina. Competitive advantage theory and blue ocean theory grounded this study. Data were collected using semistructured face-to-face interviews and review of company marketing materials. Data were thematically analyzed, and 6 themes emerged: personalization of customer service, market segmentation, innovative advertising, networking, brand identity, and loyalty programs. Market segmentation and innovative advertising are fundamental strategies for retaining customers within the target market, whereas personalization of customer service can help build positive relationships with customers. These findings could improve customer loyalty and customer satisfaction, which might increase the number of successful small businesses in the United States. The implications for positive social change include the potential for business leaders to develop effective marketing strategies to retain customers, which may benefit customers through an increase in job opportunities in the local business community.
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Laitinen, Susanne. "Kyliga relationer eller isbitna ambassadörer : Intern varumärkesutveckling inom franchisekonceptet ICEBAR BY ICEHOTEL." Thesis, Umeå universitet, Handelshögskolan vid Umeå universitet, 2011. http://urn.kb.se/resolve?urn=urn:nbn:se:umu:diva-45002.

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Detta examensarbete undersöker hur materiella och immateriella ledtrådar används vid förmedling av ett tjänstevarumärke i en internationell franchisekontext. Begreppet experience room (Edvardsson, Enquist och Johnston, 2005) tillämpas för att undersöka konceptet ICEBAR BY ICEHOTEL i egenskap av testkörning (prepurchase service experience) av ICEHOTELs erbjudande, samt hur franchisegivaren hanterar de särskilda förhållanden som uppstår vid förmedling av tjänster via franchisetagare i egenskap av varumärkesambassadörer. Hur går det till när en upplevelse, lika flyktig och förgänglig som isen på Torne älv, görs materiell och flyttbar i form av ett franchisekoncept? Och vad händer med ett tjänstevarumärke när det förmedlas av en franchisetagare på andra sidan jordklotet? Studien konstaterar att franchisekonceptet ICEBAR BY ICEHOTEL uppfyller designdimensionerna för ett experience room; fysiska och immateriella artefakter, teknologi, kundplacering, kunddeltagande och interaktion med de anställda förekommer alla i någon utsträckning. Dock är den otydliga kopplingen till ICEHOTEL – en konsekvens av det tidigare namnet Absolut Icebar – avgörande för att konceptet inte kan anses utgöra en PSE (prepurchase service experience). I det studerade fallet sammanfattas det interna varumärkesarbetet i fem kategorier; dokument, materiella ledtrådar, personer och aktiviteter med anknytning till ICEHOTEL samt storytelling vilken bidrar till att skapa mening och en personlig koppling till varumärket. Det framgår av studien att kopplingen till Jukkasjärvi och upplevelsen av ishotellet är avgörande för att franchisetagarens representanter ska ”leva varumärket”.  Detta medför också att den frekventa kontakten mellan franchisetagarens kontaktpersoner och franchisegivaren skapar bättre förutsättningar för buy-in av varumärkeskonceptet hos kontaktpersonerna jämfört med den juridiska franchisetagaren. Studien visar också att franchisegivarens organisationskultur präglas av en stark entreprenörsanda vilken bidragit till att varumärkeskonceptet inte bedrivits som en traditionell franchise. Härigenom får franchisetagarnas egna organisationer ett stort genomslag i exempelvis rekryteringsfrågor vilket i sin tur får effekter på den förmedlade varumärkesbilden. För att den särskiljande varumärkesbilden som förmedlas genom franchisetagarna ska motsvara den som franchisegivaren avser, behövs en förståelse för varumärket i samtliga led i organisationen samt gemensamma värdeord till stöd för exempelvis rekrytering på lokalt plan. Det framgår av studien att franchisetagarnas representanter tar ett större ägandeskap över varumärkets värderingar i de fall materiella och immateriella ledtrådar kombineras och förmedlas på ett involverande sätt. Att förmedla ett tjänstevarumärke i en internationell franchisekontext innebär en balansgång mellan franchisegivarens och den lokala franchisetagarens organisationskulturer – och preferenserna hos respektive marknad kontra varumärkets kärnvärden. Det studerade fallet illustrerar ett dilemma som uppstår när ett förgängligt erbjudande förmedlas genom franchise; hur mycket konstnärlig och entreprenöriell frihet ryms egentligen i ett kopierbart koncept? Studien ger också ett bidrag till diskussionen kring skillnader mellan tjänster och upplevelser genom att använda begreppet experience brand för att beskriva det studerade varumärket.
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Yanchenkova, Kateryna, and Катерина Янченкова. "Perspective directions of development of the Ukrainian market of franchise services in the conditions of global transformations." Thesis, National aviation university, 2021. https://er.nau.edu.ua/handle/NAU/51228.

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1. Official website International trade administration. Retrieved from https://www.trade.gov/. 2. Official website Asotsiatsiya franchayzynhu Ukrayiny [Franchising Association of Ukraine]. Retrieved from: http://www.franchising.org.ua<br>Franchising is a profitable form of business, which is widely used in all countries with developed market economies. Not so long ago this type of business appeared in our country as well. Franchising in Ukraine is still in development stage, which opens significant opportunities for investors. In recent years international companies begin to show considerable interest in cooperation with Ukrainian partners on the basis of franchising<br>Франчайзинг - це вигідна форма бізнесу, яка широко використовується у всіх країнах з розвиненою ринковою економікою. Не так давно цей вид бізнесу з’явився і в нашій країні. Франчайзинг в Україні все ще перебуває на стадії розвитку, що відкриває значні можливості для інвесторів. В останні роки міжнародні компанії починають виявляти значний інтерес до співпраці з українськими партнерами на основі франчайзингу
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Antonsson, Henrik, Lukas Engström, and Vytautas Verbus. "Innovation within Fast Food Restaurants : The role of the local restaurant management." Thesis, Internationella Handelshögskolan, Högskolan i Jönköping, IHH, Företagsekonomi, 2011. http://urn.kb.se/resolve?urn=urn:nbn:se:hj:diva-15527.

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Background: Innovation is an important aspect of business today. It is important for companies to be innovative in order to stay competitive with their competitors. During the last couple of decades, technology has become more and more common both in our daily life, as well as in businesses. This has lead to an increase in technology implementation, especially within the service industry, where customers now can use self-service technologies in order to receive the service on their own. However, a lack of self-service technologies was discovered within the fast food industry. Since these types of innovations increased the service efficiency and decreased the waiting-time for customers, the authors believed that this would be very interesting for local managers within the fast food industry. Therefore, the authors began to investigate how much power local management has over these types of new innovations. Purpose: The purpose of this thesis is to explore how local management affects the innovation process, within fast food restaurant chains. Method: By conducting a cross-case study with the two fast food companies Subway and Max, the authors interviewed local fast food managers in order to explore the effect local management have on the innovation process. These two cases were selected since Subway fully consists of franchisees, while Max is almost completely company owned. Therefore, the two most common organizational structures within the fast food industry are included which will provide a more fair view of the industry. Conclusion: The effect of the innovation process has a positive relationship with the amount of power distributed to the local management. However, these areas differ depending on the organizational structure, with franchisees achieving their highest amount of power within medium-sized innovations and managers in company-owned outlets maintain their highest amount of power within minor innovations. Even though the overall communication was perceived as satisfying and efficient, large opportunities for improvements occur. By implementing more horizontal communication within the local management, it is in the belief of the authors that the entire internal communication will benefit. Especially this would benefit the franchise system where an increased local communication and collaboration would lead to more efficient communication throughout the entire organization.
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Stejskal, Václav. "Podnikatelský záměr: Fornetti franchise." Master's thesis, Vysoká škola ekonomická v Praze, 2009. http://www.nusl.cz/ntk/nusl-9209.

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The goal of my thesis is to prepare a viable business plan based on the tradition of Fornetti. Further consideration of the risks of business, compare the current and possible future competitors and create a financial plan for the project.
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Leitner, Tomáš. "Podnikateľský zámer - Subway franchise." Master's thesis, Vysoká škola ekonomická v Praze, 2013. http://www.nusl.cz/ntk/nusl-198401.

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Subject of this thesis is to create a business plan for the branch of Subway franchise and acquaint with the concept of franchising. Theoretical part of the diploma thesis applies to definition of franchising, its characteristics, features, advantages and disadvantages for both parties and describes the elements necessary for setting up business. In application part of the thesis is introduced the business plan for opening of Subway branch.
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Goullet, Catherine. "Le contrôle des réseaux de franchise de service." Thesis, Metz, 2011. http://www.theses.fr/2011METZ001D/document.

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La franchise se définit comme « un système de commercialisation de produits et/ou de services » (Code de Déontologie). Trois éléments essentiels la caractérisent avec la fourniture d’une enseigne et de signes de ralliements de la clientèle, la transmission de savoir-faire et une assistance continue tout au long du contrat. Le franchiseur concède au franchisé le droit d’exploiter un concept avec l’obligation pour ce dernier de respecter l’ensemble des règles et procédures mises au point part le franchiseur. Cette relation inter organisationnelle présente un intérêt particulier pour la problématique du contrôle du fait de deux caractéristiques importantes l’indépendance juridique et financière des parties et l’interdépendance économique. Notre thèse porte sur l’étude du contrôle et son évolution tout au long de la relation de franchise. Une étude exploratoire nous a permis de proposer un modèle global et dynamique du contrôle reposant sur un séquençage de la relation en quatre phases et sur la mise en œuvre d’un contrôle pluriel. Dans une optique confirmatoire, nous avons réalisé une double enquête quantitative auprès de franchiseurs et franchisés de réseaux de franchise de service. Les résultats montrent l’existence d’une dynamique du contrôle tout au long de la relation avec un contrôle de conformité des opérations qui décroit au fur et à mesure de l’acquisition et la maitrise des savoir-faire, un contrôle d’efficacité de l’exploitation qui s’oriente vers une recherche d’efficience par la fourniture d’outils de gestion et un contrôle social qui se développe par une intégration progressive des franchisés dans la vie du réseau<br>A franchise is defined as “a system of marketing products and/or services”, (Code of Ethics). It is characterized by three essential elements : the provision of the franchisor’s distinctive signs and trade-marks, in-house training, and supervisory services throughout the length of the contract. The franchisor grants the franchisee the right to operate a concept with the requirement that he comply with all the rules and procedures developed by the franchisor. This inter-organizational relation raises a particular interest with regard to the question of control because of two important aspects : the legal and financial independence of both parties as well as their economic interdependence. Our thesis focuses on the study of control and how it evolves throughout the franchise relationship. An exploratory study allowed us to propose a dynamic and global model of control based on the sequencing of the relationship in four phases as well as the implementation of multiple controls. To corroborate our findings, we carried out a double quantitative study of franchisors and franchisees involved in networks that market services. The results point to the existence of a dynamic approach to control throughout the relationship: with compliance verifications of operations that decrease gradually as the acquisition and mastery of know-how increases; with performance controls of the business oriented towards gaining efficiency through the provision of management tools; and with a social control that develops through the gradual integration of franchisees in the life of the network
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Maree, Petrus Johannes Hermanus. "South African fast food franchise industry's use of project management, towards a franchise project management course." Thesis, Stellenbosch : University of Stellenbosch, 2007. http://hdl.handle.net/10019.1/5030.

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Thesis (MBA (Business Management))--University of Stellenbosch, 2007.<br>ENGLISH ABSTRACT: The business format, franchising, can be defined as "the granting of a licence for a predetermined financial return by a franchising company (franchisor) to its franchisees. The grant entitles them to make use of a complete business package, including training, support and the corporate name (branding and logos). Thus enabling them (franchisees) to operate their own businesses to exactly the same standards and format as the other units in the franchise chain." (Grant 1985, p4 as cited by Altinay, L. 2004) Franchising as a business model can be seen in essence as a proven business model that is sold as a "best practices knowledge" model to franchisees. Although the "best practices" approach is at the core of franchising no formal methodology was found to exist to guide the development thereof. The lack of a formal methodology in this regard has given rise to various self-designed so-called "project management" approaches as found to be applied in the development of franchise outlets. This mini-thesis sets about testing the theoretical and practical integration of a formal project management approach, in fast food franchising market. Both from a theoretical and practical point of view it was found that the integration of a formal project management methodology and franchising as a business model would improve the functionality of franchising as a whole. By developing a formal methodology in a course for the franchising model, better control over the limited scarce resources (money, time, quality and people) at its disposal can be obtained, allowing optimal growth through proper development, planning, monitoring and delivering of business outlets.<br>AFRIKAANSE OPSOMMING: Die besigheids formaat, naamlik agentskap, kan beskryf word as: die vergunning van 'n lisensie teen 'n voorafbepaalde finansiële tarief deur die maatskappy, aan sy agentskappe. Die vergunning leen hulle daaraan toe om gebruiksnut van die hele pakket te kan benut, insluitende opleiding, ondersteuning en korporatiewe naams- (handelsmerk en logo) gebruik. Sodoende bevoeg die gebruiksnut die agentskappe om hulle eie besighede tot dieselfde standaarde en formaat as die ander agentskappe in die groep te bedryf. (Grant 1985, p4 soos aangehaal deur Altinay, l.2004) Agentskap as 'n besigheids model kan beskou word in wese as 'n erkende besigheids model, wat verkoop word as 'n "beste kennis praktyk" model, aan die organisasie se agentskappe. Alhoewel die "beste kennis praktyk" metode, aan die kern van agentskap is, is geen formele metodologie gevind wat die ontwikkeling daarvan reguleer nie. Die tekort aan 'n formele metodologie in die aanwending van agentskap het tot gevolg gehad dat verskeie self ontwikkelde sogenaamde "projek bestuur" metodes in gebruik geneem is in die ontwikkeling van verskeie agentskappe. Hierdie mini-tesis is daartoe gemik om teoretiese en praktiese integrasie van 'n formele projek bestuur metodiek in die kits kos agentskap mark te beproef. Beide van 'n teoretiese en praktiese perspektief was dit bevind dat die integrasie van 'n formele projek bestuur metodologie en agentskap as 'n besigheids model, die funksionele toepassing van agentskap as 'n geheel sal bevorder. Deur die daarstelling van 'n formele agentskap kursus bied dit die organisasie beter kontrole oor hulle beskikbare skaars hulpbronne (geld, tyd, kwaliteit en mense), wat optimale groei bevorder weens die ontwikkeling van verbeterde ontwikkeling, beplanning, toesighouding, en lewering metodes.
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Manaresi, Angelo. "Franchise channel relationships : a cross-country comparison." Thesis, London Business School (University of London), 1993. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.319661.

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Books on the topic "Franchise in service business"

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Lesonsky, Rieva. Ultimate book of restaurant and food-service franchises 2005/2006. Entrepreneur Media, 2005.

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Lynne, Lister, ed. Franchise handbook: The business franchise guide. Blenheim, 1992.

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Magazine, Business Franchise, and British Franchise Association, eds. Business franchise directory. Miller Freeman, 1999.

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Association, British Franchise, ed. Business franchise directory. British Franchise Association, 1990.

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Nieman, Gideon. The franchise option-- how to franchise your business. Juta & Co., 1998.

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Conrad, Lashley, and Morrison Alison J, eds. Franchising hospitality services. Butterworth/Heinmann, 2000.

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United States. Federal Trade Commission. Office of Consumer and Business Education and North American Securities Administrators Association, eds. Franchise and business opportunities. Bureau of Consumer Protection, Office of Consumer & Business Education, 1996.

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Keup, Erwin J. Franchise bible: How to buy a franchise or franchise your own business. 3rd ed. Oasis Press/PSI Research, 1995.

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Keup, Erwin J. Franchise bible: How to buy a franchise or franchise your own business. 2nd ed. Oasis Press/PSI Research, 1994.

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Keup, Erwin J. Franchise bible: How to buy a franchise or franchise your own business. 5th ed. Entrepreneur Press, 2004.

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Book chapters on the topic "Franchise in service business"

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Le Bot, Corentin, Rozenn Perrigot, and Gérard Cliquet. "Franchise vs. Independent Retail and Service Stores: Customer Perceptions." In Networks in International Business. Springer International Publishing, 2023. http://dx.doi.org/10.1007/978-3-031-18134-4_10.

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Pauceanu, Alexandrina Maria. "Negotiation, Commercialization and Franchise Management." In Innovation, Innovators and Business. Springer Nature Singapore, 2022. http://dx.doi.org/10.1007/978-981-19-7408-3_11.

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Michael, Steven C. "Empowerment and Customer Decision Rules in Franchise Networks." In Networks in International Business. Springer International Publishing, 2023. http://dx.doi.org/10.1007/978-3-031-18134-4_8.

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Jeannet, Jean-Pierre, Thierry Volery, Heiko Bergmann, and Cornelia Amstutz. "Franchise Focus Choices." In Masterpieces of Swiss Entrepreneurship. Springer International Publishing, 2021. http://dx.doi.org/10.1007/978-3-030-65287-6_9.

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AbstractThis chapter centers around the concept of the customer franchise defined as a distinct group of users for whom a company offers a central element or product. Explanations are offered how companies attach such groups to their products and create loyalty. Examples are cited of companies that manage to create a single customer franchise around a distinct group of companies that rely on the supplier for a critical part of their business processes. Franchises may also be created around a particular industry or around institutions. Particular emphasis is placed on the creation of customer franchise anchored around a particular professional group with client companies. Solution-based franchises are built on supplying entire solutions for customers also leading to a systems-centered approach in franchise building. The chapter ends with company examples of consumer franchise building practiced by B2C firms and how this process differs from the franchise building in the B2B sectors.
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Berkman, Jeffrey W. "Applying Due Diligence Principles: The Franchise Purchase." In Due Diligence and the Business Transaction. Apress, 2013. http://dx.doi.org/10.1007/978-1-4302-5087-6_7.

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Maleyeff, John. "Business Process Improvement." In Service Science. Routledge, 2020. http://dx.doi.org/10.4324/9780429320750-12.

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Maleyeff, John. "Business Process Outsourcing." In Service Science. Routledge, 2020. http://dx.doi.org/10.4324/9780429320750-14.

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Maleyeff, John. "The Business Process." In Service Science. Routledge, 2020. http://dx.doi.org/10.4324/9780429320750-2.

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Chaston, Ian. "Service marketing." In Small Business Marketing. Macmillan Education UK, 2014. http://dx.doi.org/10.1007/978-1-137-32601-0_12.

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Kraft, Andreas. "Content vs. Service." In Mobile Business. Gabler Verlag, 2005. http://dx.doi.org/10.1007/978-3-322-88989-8_18.

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Conference papers on the topic "Franchise in service business"

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Kavarić, Milena. "Prednosti i nedostaci za ugovorne strane kod ugovora o franšizingu." In Onlajn konferencija pravnika u privredi Republike Srbije. Udruženje pravnika u privredi Srbije, 2023. http://dx.doi.org/10.55836/zbornik_pip_2105a.

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Franchise business arrangement includes franchisee’s right to use franchisor’s business identity: the name, trademark, symbol, products, or services. This way, the franchisor and the franchisee gain certain benefits. This paper discusses the economic aspect of a franchise agreement, positive and negative sides, i.e. advantages and disadvantages for contracting parties. In addition to direct benefits for contracting parties, this paper emphasizes other benefits of this form of business cooperation which are transferred to the general plan. On that basis, our aim is to contribute to more in-depth discussion to this mater, trying to find out the key factors that lead to the success of franchise enterprises, meanwhile summarising the main limitations and potential weaknesses in the model. The advantages of this form of business in comparison to the opening of an independent business unit were analysed separately which, at last, provided the conclusion for choosing the franchising model when starting a small business.
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Carranza Luna, José Eduardo, and Víctor Manuel Martínez López. "Angelópolis territory of virtual model." In Virtual City and Territory. Centre de Política de Sòl i Valoracions, 2016. http://dx.doi.org/10.5821/ctv.8136.

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The virtual city is no longer an internet affair where you can navigate between fantastic spaces and known sites invented by man.&#x0D; Today the virtual city is a real physical site linked by the network, which is controlled by the big phone service providers offering the necessary connections and bank transfers, financial movements and even provide other services to administrate hotels, restaurants, hospitals, schools, universities and other franchise business&#x0D; The contemporary urban development contemplates available spaces for the establishment of these virtual cities along companies, commerce, different bank entities, organizations, corporations and international institutions, offices among others in unbeatable places with all of the services provided, equipment, and transportation, which can be managed from the countries of origin of the owners companies which act as the business matrix.&#x0D; In the same way that Rem Koolhaas explains the “Generic City”, the zone of development called Angelópolis is one of the most exclusive commercial zones in Puebla city, México, and it was developed in the same manner as in the rest of the world that is, as an urban appendix, that normally invades nearby settlements next to the big city and is situated inside the metropolis limits in order to establish the physical and demographic continuity in this new sector with the rest of the city. These new urban districts developments are very much alike as others in the world, so the present paper explains the important characteristics of the Angelópolis zone and the relation with the exterior and virtual connections that are being now generalized among the planet.
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Jović, Njegoslav. "PRAVNI ASPEKTI UGORORA O FRANŠIZINGU KOJI SE ODNOSE NA PROMET PRAVA INDUSTRIJSKE SVOJINE." In 14 Majsko savetovanje. University of Kragujevac, Faculty of Law, 2018. http://dx.doi.org/10.46793/xivmajsko.477j.

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The subject of this paper is the legal aspects of franchising contracts that relate to the transfer of industrial property rights. The Franchise Agreement is an unnamed commercial contract in most countries of the world. The areas where franchising activities are most common are retail, tourism, hotels, recreation, business and personal services. However, the areas in which this business arises is not exhaustive. The transfer of property rights to industrial property rights falls within the autonomy of the contracting parties. Owners of industrial property rights usually traded industrial property rights through a license contract as a form of constitutive traffic and a cession contract as a form of translational traffic. However, there is no impediment to the exercise of these rights as a form of constitutive traffic and through other more complex contracts. One of these contracts is the franchising contract. This work does not include the economic aspects of franchising, but exclusively relates to legal aspects.
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Bordian, Mihaela. "Franchise - business development strategy." In Simpozion Ştiinţific al Tinerilor Cercetători. Ediţia a 22-a. Academy of Economic Studies, 2025. https://doi.org/10.53486/sstc2024.v1.21.

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Business strategy is the development, alignment and integration of an entity's strategic initiatives to give it a competitive advantage in the marketplace. Developing a business strategy ensures the achievement of organizational goals only on the basis of a clear plan, ensuring survival and prosperity. This article provides an overview of the strategy of developing a franchise business. The research method used by the authors in this article aimed to identify the level of scientific research at an international level in the field of franchising with the help of scientific articles dealing with this subject. Thus, the works published in the international Web of Science database were reviewed. The results of the bibliometric analysis demonstrate the interest of researchers in the field of franchising. Therefore, the analysis of the investigation confirmed the existence of key factors of the successful development of the franchise and number of growth strategies.
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Berliana, Martha, and Rineke Sara. "Legal Protection for Franchise Business Actors." In Proceedings of the 2nd International Conference on Law, Social Science, Economics, and Education, ICLSSEE 2022, 16 April 2022, Semarang, Indonesia. EAI, 2022. http://dx.doi.org/10.4108/eai.16-4-2022.2319732.

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Jian, Hua. "Franchise Value and Bank Risk Management." In 2009 International Conference on Management and Service Science (MASS). IEEE, 2009. http://dx.doi.org/10.1109/icmss.2009.5303831.

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Artanti, Yessy, Nindria Untarini, and Mr Sanaji. "Strategies for Avoiding Business, Failure of Local Franchise." In Social Sciences, Humanities and Economics Conference (SoSHEC 2017). Atlantis Press, 2018. http://dx.doi.org/10.2991/soshec-17.2018.20.

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Atmadja, Anantawikrama Tungga, and Putu Eka Dianita Marvilianti Dewi. "Culinary Franchise Business in The Perspective of Ajeg Bali." In Proceedings of the International Conference on Tourism, Economics, Accounting, Management, and Social Science (TEAMS 2018). Atlantis Press, 2019. http://dx.doi.org/10.2991/teams-18.2019.6.

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Yang, Chao-Lung, and Hendri Sutrisno. "Short-Term Sales Forecast of Perishable Goods for Franchise Business." In 2018 10th International Conference on Knowledge and Smart Technology (KST). IEEE, 2018. http://dx.doi.org/10.1109/kst.2018.8426091.

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Bellianda, Meiliza, Hendro Saptono, and Irawati Irawati. "Legal Protection of the Parties in Franchise Agreement: Business Contract Analysis of Pick Cup Drink Franchise in Tanjungpandan, Belitung." In Proceedings of the International Conference on Sustainability in Technological, Environmental, Law, Management, Social and Economic Matters, ICOSTELM 2022, 4-5 November 2022, Bandar Lampung, Indonesia. EAI, 2023. http://dx.doi.org/10.4108/eai.4-11-2022.2329676.

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Reports on the topic "Franchise in service business"

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Wisnosky, Dennis E., Dimitry Feldshteyn, Wil Mancuso, Al E. Gough, Eric J. Riutort, and Paul Strassman. DoD Business Mission Area Service-Oriented Architecture to Support Business Transformation. Defense Technical Information Center, 2008. http://dx.doi.org/10.21236/ada486671.

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Miller, Jack, and Rowena Bermingham. Business priorities post-COVID. Parliamentary Office of Science and Technology, 2021. http://dx.doi.org/10.58248/hs41.

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Rauch, Nathan C. Business Case Analysis: Reconfiguration of the Frederick Memorial Healthcare System Courier Service. Defense Technical Information Center, 2008. http://dx.doi.org/10.21236/ada493596.

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Cusack, Caroline, Inger Graves, Colin Keogh, Kieran Reilly, Diego Pereiro, and Martha Dunbar. Sustainability and Business Plan Report. EuroSea, 2023. http://dx.doi.org/10.3289/eurosea_d6.5.

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This deliverable outlines the sustainability and business plan of the Key Exploitable Result (KER) identified in WP6 with the most potential for commercialisation. The report includes a summary of the KER Solution for marine sensors to measure and forecast oxygen, heat and pH related Extreme Marine Events onsite for aquaculture – monitoring system for extreme marine events at aquaculture sites (WP6), a market analysis in terms of the market size and value, target market, competition, market needs that are being addressed as a result of the co-development process. Information is provided on agreements arranged to continue the service in the demonstrator post project with the creation of MOUs between industry partners and a service level agreement with the cloud provider EGI foundation. The report reviews the size of the markets for the KER, the viable commercial plan and the investment sources to be pursued to further develop the results.
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Mourik, Ruth, and Renske Bouwknegt. Fit to Serve? The story about energy service supporting business models and systems. IEA User-Centred Energy Systems Technology Collaboration Programme, 2021. http://dx.doi.org/10.47568/2xr109.

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Hansen, Erik G., Florian Lüdeke-Freund, and Klaus Fichter. Circular Business Models: A Typology Based on Actor Type, Circular Strategy and Service Degree. University of Limerick, 2021. http://dx.doi.org/10.31880/10344/10213.

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Kim, Eundeok. A Service-Learning Project with a Local Apparel Business Integrated into Trend Analysis and Forecasting Class. Iowa State University, Digital Repository, 2015. http://dx.doi.org/10.31274/itaa_proceedings-180814-78.

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Pasupuleti, Murali Krishna. Empathetic AI in Action: Transforming Customer Service with Emotional Intelligence. National Education Services, 2025. https://doi.org/10.62311/nesx/rr725.

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Abstract: This article explores the transformative impact of Emotionally Intelligent AI on customer service, focusing on how AI systems are designed to understand and respond to human emotions with empathy and precision. It delves into the core technologies, such as sentiment analysis, emotion recognition models, and reinforcement learning, that enable AI to provide emotionally aware interactions. Practical applications are discussed, including AI-powered customer support, personalized experiences, and crisis management solutions. The Article also covers the psychological foundations of AI-driven empathy, ethical and privacy considerations, and future trends in affective computing and integration with technologies like AR/VR and IoT. The potential business advantages of adopting Emotionally Intelligent AI for enhanced customer satisfaction and long-term relationship management are highlighted, emphasizing the balance between technology and the human touch. Keywords: Emotionally Intelligent AI, customer service, empathy, sentiment analysis, emotion recognition, reinforcement learning, affective computing, personalized interactions, ethical AI, data privacy, AR/VR, IoT, human-AI interaction, future trends, business impact.
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Dragoo, Sheri Lynn, and Deborah Young. Translating Product Innovation into a Potential Retail Business and Service Start-up through the Student GradCap Event. Iowa State University, Digital Repository, 2017. http://dx.doi.org/10.31274/itaa_proceedings-180814-292.

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Bleyl, Jan. Business Models and Financing Options for Solar Cooling. IEA SHC Task 65, 2024. http://dx.doi.org/10.18777/ieashc-task65-2024-0004.

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This document is the final report on activity D2 “Policy advise &amp; financing models”. Activity D2b on financing models provides relevant information about new financing schemes suitable for solar cooling. As solar cooling solutions typically require high upfront capital expenditures. They may also be perceived as risky by potential clients due to their complexity or unfamiliarity with solar cooling technologies. These and other non-technical barriers underscore the importance of developing client- and service-oriented solar cooling solutions for greater market penetration – in particular in the Sunbelt regions. However, a common language in this interdisciplinary developmental area is missing, which limits effective communication and collaboration among stakeholders.
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