Journal articles: 'Freight forwarders'

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Poliak, M., E. Salamakhina, N. Lakhmetkina, and N. Zhuravleva. "Comparison of freight forwarder liability in selected countries of the European Union and selected countries of the Commonwealth of Independent States (CIS)." IOP Conference Series: Materials Science and Engineering 1247, no. 1 (July 1, 2022): 012033. http://dx.doi.org/10.1088/1757-899x/1247/1/012033.

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Abstract The continuous flow of movement of goods on the world market forces manufacturers to turn to intermediaries who are able to organize cargo transportation services. At the moment, the most common intermediary is a freight forwarder. This article defines the understanding of the term freight forwarder, its role in the supply chain, as well as the risks associated with transportation. This article analyses the part of forwarding contract which deals with a limitation of the forwarder’s liability. The limitation of the forwarder’s liability allows predicting the amount of compensation to the cargo owner in case of damage or loss of goods. In addition to the previously conducted analysis of the freight forwarder’s liability in the selected countries of the European Union, an analysis of the responsibility of freight forwarders in the selected CIS countries was carried out. Among other things, it was determined which national regulations regulate freight forwarding activities in these countries. The limitations of the liability of freight forwarders proposed by the conditions of the expedition of the national Associations of logistics and forwarding, compiled on the basis of the standard rules of the FIATA organization, are also considered.

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Nam, Ji-Hye, Hee-Chan Ryu, and Choong-Bae Lee. "6A Study on Comparative Analysis of Freight Forwarder's Shipper Selection Factors Using Importance and Satisfaction Analysis(ISA)." Korean Academy Of International Commerce 37, no. 3 (September 30, 2022): 117–35. http://dx.doi.org/10.18104/kaic.2022.37.3.117.

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Purpose : This study aims to provide implications for enhancing the competitiveness of freight forwarders by deriving factors for selecting forwarders and analyzing the importance and satisfaction and comparing these factors between freight forwarders and shippers. Research design, data, methodology : Data for this study was collected using a questionnaire administered to some 123 organizations. This paper employs T-Test to test statistically the difference between importance and satisfaction by freight forwarder group and shipper group. Results : The most important factors in the shipper's selection of a freight forwarder were cost, general service, additional service, and company characteristics for both groups in the order. In the difference test between importance and satisfaction, most factors showed statistically differences, indicating that the satisfaction of the shipper is lower than the importance. Conclusions : As a result of analysis of shipper's freight forwarder selection factors, it was found that, although cost factors including competitiveness of sea freight rates, possibility of negotiating freight rates, and global network establishment factors are the most important factors, they do not significantly reach customer satisfaction. Therefore, in order to increase the competitiveness of forwarders in selecting shippers, intensive efforts are needed to reduce freight rates.

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Poliak, Miloš, and Ekaterina Salamakhina. "Comparison of the Multimodal Transport Operator’s and a Freight Forwarder’s Liability Limit in International Transport. Case Study." LOGI – Scientific Journal on Transport and Logistics 14, no. 1 (January 1, 2023): 66–76. http://dx.doi.org/10.2478/logi-2023-0007.

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Abstract Understanding the limits of freight forwarders' liability helps to predict the scope of indemnification to the customer in case of damage or loss of cargo. The absence of international agreements regulating the limit of the liability limit of freight forwarders makes it difficult for customers to find freight forwarders with the most favorable conditions. A large number of factors, such as the type of forwarding contract, the country of registration of the forwarder, the status of the forwarder, existing international agreements, etc. can significantly affect the degree of liability of the forwarder. In this paper, the legislation regulating forwarding and the activities of the multimodal transport operator will be considered. In addition, the standard conditions of the forwarding contract, the most commonly used in the selected countries, will be analyzed. On the basis of the conducted research, a case study will be presented, which will indicate the practical influence of various factors on the liability limit of the forwarder and the multimodal transport operator.

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Vasantha, S., and S. Meena. "Challenges Faced by Freight Forwarders in their Operations in Chennai City, Tamil Nadu." Asian Review of Social Sciences 8, no. 1 (February 5, 2019): 6–8. http://dx.doi.org/10.51983/arss-2019.8.1.1543.

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Logistics is the movement of goods from one place to other.Freight forwarders play a major role in logistics operations.The main objective of the freight forwarders is to dispatch the shipments via carriers. Forwarder has the ability to arrange cargo movement from one destination to another within a short limit of time.It is tough for a company to ship goods at a normal price without a forwarder. Forwarders are having a long-term relationship with carriers and obtain good deals in the least possible time. The forwarding operations and company strategy differ from one company to another, by providing different value-added services. Customer satisfaction plays an important role in business. The present study aimed to find out the challenges faced by freight forwarders in their operations. Due to various factors, they face challenges and that could be the reason for their failures. In some cases, due to hindrance, they may not be able to satisfy the customer needs. The major challenges faced are due to government policies and regulation (GST), importers or exporters, port authorities, warehousing of the goods, red tapism of insurance companies, customs clearance, liner companies, infrastructure problems etc. The study involves both primary and secondary data. A well-structured Questionnaire prepared to elicit the data from the freight forwarders. Sample size identified is 50 forwarders. The study is concluded by giving the ways to ways to overcome the challenges faced by the Freight Forwarders.

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Salamakhina, Ekaterina, and Miloš Poliak. "The comparison of forwarding conditions in countries with a civil law system." Archives of Automotive Engineering – Archiwum Motoryzacji 98, no. 4 (December 30, 2022): 56–64. http://dx.doi.org/10.14669/am/158054.

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The issue of creating international legislation capable of regulating the sphere of forwarding has been considered for quite a long time. The actively expanding volume of services provided by freight forwarders and the increasing blurring of its role and area of responsibility create problems in the mutual understanding of the participants in the client– forwarder – third party chain. The main obstacle to the implementation of an international legislative act is the difference in the laws and customs of individual countries. To identify these differences, the authors analyzed such factors as the range of services provided by the forwarder, the conditions of access to the forwarding market, the type of representation used by forwarders in the contract and the definition of the boundaries of the forwarder's responsibility to the client. The analysis was carried out by studying national legal acts regulating the field of forwarding, as well as the general conditions of forwarding applied by members of national associations of forwarding and logistics in countries with a civil law system. The greatest difference was revealed in the field of conditions of access to the forwarding market, while the functionality of the forwarder, the types of representation used and the limits of responsibility of forwarders from different countries did not indicate any big differences. The result of the work is the conclusion that there are no critical differences in the work of freight forwarders of countries with a civil law system that can hinder the unification of forwarding conditions.

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Dr., K. Jayapriya, and Naveen Kumar T. "A Study on Freight Forwarders’s Function with Reference to Maxxpress Logistics Pvt Ltd.,." International Journal of Innovative Research in Information Security 09, no. 04 (July 31, 2023): 336–40. http://dx.doi.org/10.26562/ijiris.2023.v0904.20.

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Freight forwarders typically arrange cargo movement to an international destination. Also referred to as international freight forwarders, they have the expertise that allows them to prepare and process the documentation and perform related activities pertaining to international shipments. Some of the typical information reviewed by a freight forwarder is the commercial invoice, shipper's export declaration, bill of lading and other documents required by the carrier or country of export, import, or transhipment. Much of this information is now processed in a paperless environment. A freight forwarder organizes the safe, efficient movement of goods on behalf of an exporter, importer or another company or person, sometimes including dealing with packing and storage. Taking into account the type of goods and the customers' delivery requirements, freight forwarders arrange the best means of transport, using the services of shipping lines, airlines or road and rail freight operators. In some cases, the freight forwarding company itself provides the service. Companies vary in size and type, from those operating on a national and international basis to smaller, more specialized firms, who deal with particular types of goods or operate within particular geographical areas.

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Kanagavalli, G., and M. Manida. "Assessment on the Market Prospective of Freight Forwarding Business with Special Reference to Tamilnadu." ComFin Research 10, no. 2 (April 1, 2022): 24–29. http://dx.doi.org/10.34293/commerce.v10i2.4807.

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A try has been made this studies article to assess the long term balance dating between the tendencies of global transportation, cargo forwarders have turned out to be ever greater critical in international transportation. Logistics is the motion of products from one region to different. Freight forwarders play a primary role in logistics operations. The main objective of the freight forwarders is to dispatch the shipments via vendors. The forwarder has the potential to arrange shipment motion from one destination to every another within a short restriction of time. It is tough for a business enterprise to deliver goods at a normal price without a forwarder. Forwarders are having an extended-time period courting with companies and achieving correct offers inside the least viable time. The forwarding operations and organization strategy fluctuate from one business enterprise to another, by offering extraordinary price-added offerings. Customer pride plays a crucial function in an enterprise. The present has a look at aimed to find out the demanding situations faced by using freight forwarders of their operations. Due to different factors, they face challenges and that might be the cause for their disasters. In some instances, due to hassle, they will now not be able to satisfy the client’s wishes. They have a look at involves both primary and secondary facts. The take a look at is concluded by giving the approaches to approaches to overcome the demanding situations confronted by the Freight Forwarders.

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Kim, Young-hwan, Hee-chan Ryu, and Keun-sik Park. "Differences in Perceptions of Working From Home Due to COVID 19 as Held by Shipping Carriers and Freight Forwarders." Korean Academy Of International Commerce 38, no. 1 (March 31, 2023): 157–75. http://dx.doi.org/10.18104/kalc.2023.38.1.157.

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Purpose: The purpose of this study is to present empirical data so that a long-term policy on working from home policy can be established by examining the differences in the perceptions of telecommuting that are held by freight forwarders and shipping companies and which were formed due to COVID-19. Research design, data, and methodology: We investigated the current status of freight forwarders and shipping companies, and selected from previous reviews the factors on telecommuting. Using a Likert five-point scale, a survey was conducted with executives and employees of freight forwarders and shipping companies. A difference test analysis (t-test) was conducted based on 112 valid samples. Results: Differences in perception were significant, depending on job instability, level of communication, work efficiency, and work performance. Overall, freight forwarder employees had a higher impact than shipping company employees on the remaining factors, except for work performance. Conclusions: This study suggests the necessity of a telecommuting policy based on analysis results and practical implications.

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Rajesh, Deepa, Sandeep Kumar Gupta, Svitalana Ilinich, and Nikhil Singh. "AN ASSESSMENT OF CHALLENGES AND FACTOR INFLUENCING THE FREIGHT FORWARDING BUSINESS IN THE LOGISTICS INDUSTRY." ECONOMICS, FINANCE AND MANAGEMENT REVIEW, no. 2 (June 30, 2023): 4–23. http://dx.doi.org/10.36690/2674-5208-2023-2-4-23.

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This research was undertaken with the sole aim of understanding some of the challenges and Factor Influencing the Freight Forwarding Business in the organizations involved the Forwarding and distribution of shipper Cargo encounter in their logistics operations. A freight forwarder is a person or company that organizes shipments for individuals or corporations to get large orders from the manufacturer or producer to market or final point of distribution. Forwarders will contract with a carrier to facilitate the movement of goods. A forwarder is not typically a carrier but is an expert in supply chain management. In other words, a freight forwarder is a "travel agent," for the cargo industry, or a third-party (non-asset-based) logistics provider. A forwarder will contract with asset- based carriers to move cargo ranging from raw agricultural products to manufactured goods. The term Logistics Management or supply chain management is that part of Supply Chain Management that plans, implements, and controls the efficient, effective, forward, and reverse flow and storage of goods, services, and related information between the point of origin and the point of consumption in order to meet customer's requirements. The research targeted a selected sample of Employees and representatives of transporters of goods and key management personnel of Companies Central Distribution Center based in the industrial area Chennai. The primary objective of this project is to conduct ‘A study on Challenges and factor influencing the freight forwarding business in the Freightkare Multimodal Logistics Pvt. ltd. It is important to analyze the problems faced by freight forwarders from the carriers as well as companies and individual customers. By studying and comparing the various problems faced by the freight forwarders. It is easy identifying the solutions to avoid the problems and make sure the smooth flow of business. This will help Freightkare Multimodal Logistics Pvt. ltd to establish a reasonable share in the marketplace.

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Nugymanova, G., M. Nurgaliyeva, Zh Zhanbirov, V. Naumov, and I. Taran. "Choosing a servicing company’s strategy while interacting with freight owners at the road transport market." Naukovyi Visnyk Natsionalnoho Hirnychoho Universytetu, no. 1 (2021): 204–10. http://dx.doi.org/10.33271/nvngu/2021-1/204.

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Purpose. To develop the methodology for choosing the strategies of freight forwarding companies in the situation of interaction with freight owners as customers of forwarding services. Methodology. The game-theoretical approach is used to formalize the conflict situation between a freight forwarding company and a cargo owner. A set of services proposed by forwarders is used as the base in order to represent possible strategies of a forwarder as the vector of probabilities that the respective services are provided for a client. The strategies of the cargo owner are represented as a binary variable that shows whether the client uses the provided services or not. The payoff function for a forwarder is defined as the companys profit and the clients payoff function as fee paid for forwarding services. To determine the influence of the demand parameters on the forwarders optimal strategies, the demand for transport services is represented as a flow of requests characterized by two numeric parameters delivery distance and consignment weight. Findings. The conducted experimental studies have shown that as a result of the use of the proposed methodology, the optimal strategy of a forwarding company can always be determined from the payoff matrix. The performed simulation experiment allowed us to state that in most cases the forwarders optimal strategy is mixed (the technological and commercial services should be provided with the given probability while servicing the flow of requests from freight owners). Originality. The studies on the influence of the request flow parameters on the probabilities of choosing the elementary strategies are carried in the paper for the first time. Practical value. The proposed methodology can be used as the basic tool for supporting decisions of freight forwarders while servicing the cargo owners at the market of road freight transportation.

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Özsomer, Aysegül, Michel Mitri, and S. Tamer Cavusgil. "Selecting International Freight Forwarders: An Expert Systems Application." International Journal of Physical Distribution & Logistics Management 23, no. 3 (March 1, 1993): 11–21. http://dx.doi.org/10.1108/09600039310039142.

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The recent changes in the international forwarding environment have witnessed the emergence of “new forms” of forwarders incorporating a broad spectrum of services under one roof. Such total logistics companies are becoming a critical third party in obtaining a competitive advantage in foreign markets. Hence, the evaluation and selection of an international freight forwarder is no longer a simple operational decision but a strategic one. Presents and explains an expert systems tool to assist decision makers in selecting the freight forwarder which fits their needs best. The system, called FREIGHT, brings together international marketing, logistics and artificial intelligence knowledge.

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Poliak, Miloš, Patrícia Šimurková, Michaela Mrníková, and Lenka Komačková. "Market Access in Freight Forwarding and Responsibility of Freight Forwarder." Transport and Communications 4, no. 2 (2016): 10–14. http://dx.doi.org/10.26552/tac.c.2016.2.3.

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The paper deals with the issue of different market access for the transport procurement in the EU in context of open market of providing forwarding services. The paper highlights different requirements of market access in freight forwarding. It also refers to the different responsibility of freight forwarder depending on membership in the national associations of freight forwarders. The contribution analyses the limitation of liability in freight forwarding and shows differences in contract of freight forwarding for particular shipments by model examples.

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Kiziltas, Elif B., Zeynep Sener, and Mehtap Dursun. "Evaluating Freight Forwarders in the Air Cargo Industry." International Journal of Economics and Statistics 9 (December 29, 2021): 97–101. http://dx.doi.org/10.46300/9103.2021.9.15.

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Freight forwarders are of great importance in the air cargo industry. As the cargo revenue constitutes an important source for airline companies, the evaluation of freight forwarders is vital for airlines’ success. This study employs DEMATEL method in order to prioritize the determined criteria for evaluating freight forwarders from the point of view of an airline. The calculated importance weights are used in an illustrative problem where the ranking of freight forwarders are obtained by employing the simple additive weighting method.

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Lehman, Hans. "European International Freight Forwarders." Journal of Cases on Information Technology 8, no. 1 (January 2006): 63–78. http://dx.doi.org/10.4018/jcit.2006010105.

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Poliak, Miloš, and Ekaterina S. Salamakhina. "ANALYSIS OF THE RESPONSIBILITY OF FREIGHT FORWARDERS IN A NUMBER OF CIS COUNTRIES." International Journal of Advanced Studies 12, no. 1 (March 30, 2022): 34–51. http://dx.doi.org/10.12731/2227-930x-2022-12-1-34-51.

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This article raises the issue of the difference in the amount of the responsibility of freight forwarders in selected countries of the Commonwealth of Independent States (hereinafter CIS). The purpose of this analysis is to determine and compare the amount of responsibility of freight forwarders in different countries. The collected information will be used in the future for the possibility of considering changes in the legislative norms governing international forwarding activities. The proposal to amend the legislative norms will contain the creation of uniform conditions for the responsibility of freight forwarders, regardless of which state the entrepreneur providing forwarding services is registered in, which will simplify the process of organizing the transportation of goods. The article presents the results of the analysis of the responsibility of freight forwarders in selected countries of the European Union (hereinafter the EU), which were identified in the framework of earlier studies. Further, the conditions of responsibility of freight forwarders in CIS countries were analyzed, which were established in accordance with the legislative norms regulating the freight forwarding process. Among other things, national associations of freight forwarders were identified and differences in the responsibilities of freight forwarders in freight forwarding contracts offered by these organizations were determined. Based on the results of the analysis, a comparison of the data obtained was carried out, which can be used for further, more in-depth study of the chosen topic. Purpose. To analyze the responsibility of freight forwarders in selected CIS countries. Methodology the article used a comparative legal method of analysis. Results: the results of the analysis of the responsibility of freight forwarders in selected CIS countries have been obtained, which will be the basis for further creation of joint solutions to combine the conditions for carrying out forwarding activities in various countries. Practical implications the obtained results should be applied by economic entities engaged in international forwarding activities.

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Gil-Saura, Irene, Gloria Berenguer-Contri, and Eugenia Ruiz-Molina. "SATISFACTION AND LOYALTY IN B2B RELATIONSHIPS IN THE FREIGHT FORWARDING INDUSTRY: ADDING PERCEIVED VALUE AND SERVICE QUALITY INTO EQUATION." Transport 33, no. 5 (December 19, 2018): 1184–95. http://dx.doi.org/10.3846/transport.2018.6648.

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This paper focuses on analysing the determinants of satisfaction (service quality, perceived value), as well as its possible influence on customer loyalty of freight forwarders to freight transport service providers (by road/maritime/air) in Spain. To this end, we propose a causal model tested using information from 205 freight forwarders collected through personal interviews. The model was estimated using the Partial Least Squares (PLS) approach. Moreover, the existence of differences in the perceptions on the analysed variables between transport modes is tested through ANOVA. Results show that service quality has an influence on customer satisfaction, both directly, as well as through perceived value. In turn, it is confirmed the relationship between satisfaction with the transportation company and customer loyalty. Furthermore, there are significant differences in quality dimensions and satisfaction between transport modes. This study confirms the importance of service quality and perceived value to promote the link between chain actors: freight forwarder and transport service provider. The main aim of this research is to go deeper into the study of satisfaction and loyalty of freight forwarders to freight transport service providers. Findings provide evidence about differences in the dimensionality of service quality between B2C and B2B settings and, even in the latter, differences between freight forwarding services and other industries are observed. The present paper is one of the few studies that obtains relevant information about several transport modes simultaneously and the findings reinforce the notion that perceptive processes in each of them are different.

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Poliak, Miloš, Patrícia Šimurková, Marek Jaśkiewicz, and Salvador Hernandez. "Unification Proposal on Market Access for Freight Forwarding in the European Union." New Trends in Production Engineering 1, no. 1 (October 1, 2018): 197–203. http://dx.doi.org/10.2478/ntpe-2018-0025.

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Abstract The paper deals with the issue of different market access for the transport procurement in the EU in context of open market of providing forwarding services. It highlights different requirements of market access in freight forwarding. The article proposes conditions of market access unification in freight forwarding based on analysis of the existing situation. It also refers to the different responsibility of freight forwarder depending on membership in the national associations of freight forwarders. The contribution analyses the limitation of liability in freight forwarding and shows differences in contract of freight forwarding for particular shipments by model examples. There is also pointed to the need for the development of uniform freight forwarding conditions in the EU.

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Byiringiro, Paterne. "Inbound Logistics Metrics and Performance of Freight Forwarders Association in Kicukiro District, Rwanda." Journal of Procurement & Supply Chain 7, no. 3 (November 12, 2023): 87–93. http://dx.doi.org/10.53819/81018102t4230.

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The Rwandan Freight forwarders federation (RWAFFA) was established in 2013 to deal with the fragility that was in the clearing and forwarding industry, which worked without defined and professional procedures that led to poor and inefficient practices within the industry. The objective of this study was to examine inbound logistics metrics on the performance of Freight forwarders federation in Rwanda. A case of RWAFFA in Kicukiro District. This study was guided by three specific objectives which are toto evaluate order fulfilment accuracy level of freight forwarders in Rwanda, to determine the status of on time delivered shipments, in case of freight forwarders in Rwanda and to analyse the degree of safety for goods handled by freight forwarders in Rwanda. The research was of great significant to the researcher, MKU and freight forwarding Industry in Rwanda. The descriptive research design with two mixed approach of qualitative and quantitative was used to collect data by use of interview guide and questionnaire. The 160 respondents of the study were selected from the target population of 246 including employees from RWAFFA management team, clearing agents and importers firms operating in Kicukiro District using the Krejcie and Morgan table with a simple random and census method of selecting the sample size. The collected results were analyzed using descriptive statistical analysis with use of percentage, mean and standard deviation and inferential statistics by the use of Pearson correlation (r) and multiple linear logistic regression analysis. Data were also presented in figure, tables and narratives because the qualitative data were analyzed with the use of thematic analysis which require the researcher to present the qualitative results in narrative. In this study, research findings showed that inbound logistic metrics were adopted to reduce the damaged shipment in freight forwarding within Rwandan Freight Forwarders association (RWAFFA).Therefore,The intercept of the regression was 13.803 and statistically significant p= 0.000).While the coefficient of order accuracy was 0.100 and p = 0.003. On time delivery had an intercept of 0.043 but significant at 0.002 and finally safety of goods had it at 0.065 and also positive. Despite the problem arising within Rwandan freight forwarders association in Kicukiro District such as Inadequate Performance measurement and metrics pertaining to SCM, lack of professionalism, clear regulations and to some extend absence of documented procedures to follow, delays and unreliability, lack of previous empirical research that examined the effects of inbound logistics metrics on performance of freight forwarders. The current success in implantation of inbound logistic metrics was contributed to the performance of freight forwarders federations. Keywords: Supply Chain Efficiency, Freight Forwarding, Kicukiro District Logistics, Inbound Logistics Metrics, Rwanda Transportation Industry

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Sugiono, Ahmad, Agus Rahayu, and Lili Adi Wibowo. "Environmental Uncertainty Factor, Incoterm and Implication For A Strategic Alliance In Freight Forwarder Companies Case Study In Indonesia." Asian Journal of Logistics Management 1, no. 1 (May 23, 2022): 1–15. http://dx.doi.org/10.14710/ajlm.2022.14230.

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The study analyzes the effect of environmental uncertainty and incoterms on strategic alliances. The population in this study is a freight forwarder company on the island of Java that has a global alliance. The research sample is 50 companies engaged in international freight forwarders. Based on answers from respondents were analyzed according to the research model developed from the theoretical framework using the structural equation model Smart-PLS approach. The analysis results show that environmental uncertainty and Incoterm positively and significantly affect strategic alliances. The alliance strategy will impact when the main priority is the risk-sharing aspect, the risk management factor from the incoterm aspect, and the market turbulence on the environmental uncertainty factor. Novelty in this study is the positive impact of Incoterm on the alliance strategy, especially for International freight forwarders. This research contributes to the factors considered in strategic alliances in the freight forwarder industry. It also contributes to the company's strategy, especially sales managers, to pay attention to international trade terms in segmenting and selecting target consumers to be more effective in improving alliance performance. The limitations of this study include 1) The sample size used is only a small number of companies engaged in international Freight Forwarder services, only 50 companies; 2) The data used in this research is through the distribution of questionnaires based on perceptual analysis units; 3) Other factors that are outside the model are not all studied, while the possibility of these factors can affect the existing significance test.

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Tongzon, Jose L. "Port choice and freight forwarders." Transportation Research Part E: Logistics and Transportation Review 45, no. 1 (January 2009): 186–95. http://dx.doi.org/10.1016/j.tre.2008.02.004.

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Ma, Xiao-Ying, Duo-Qing Sun, Shu-Xia Liu, Yue-Ting Li, Hui-Quan Ma, Ling-Min Zhang, and Xia Li. "Optimal Decisions in a Sea-Cargo Supply Chain with Two Competing Freight Forwarders Considering Altruistic Preference and Brand Investment." Systems 11, no. 8 (August 2, 2023): 399. http://dx.doi.org/10.3390/systems11080399.

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Maritime transportation is a crucial component of international cargo transport, offering several advantages, such as route flexibility, large capacity, and cost-effectiveness. The competition and collaboration among the node enterprises in the sea-cargo supply chain system (SCSCS) directly impact the overall structure and efficiency of the supply chain system, introducing complexity in analysis. This research focuses on a two-level SCSCS comprising one shipping company and two competing freight forwarders, considering their altruistic preferences manifested through contributing to the shipping company’s brand building. Employing a Stackelberg game model, this study examines the effects of the shipping company’s brand investment willingness and the freight forwarders’ altruistic preferences on the decision making and profits of all stakeholders. The findings reveal that a higher willingness of the shipping company to invest in its brand building leads to increased profits for all parties involved. However, while the altruistic behaviors of the freight forwarders can enhance the shipping company’s profits, their own profits may not necessarily see the same impact. Furthermore, moderate competition between the freight forwarders can enhance the profits for all members. This research identifies the circumstances in which the freight forwarders’ altruistic preferences can lead to increased profits for themselves, achieving both altruistic and self-interested outcomes.

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Dzulquarnain, Abi Hanif. "Analisa Kekuatan Internal Dan Perubahan Eksternal Dalam Menentukan Strategi Daya Saing Perusahaan." MANAJERIAL 8, no. 02 (May 17, 2021): 135. http://dx.doi.org/10.30587/manajerial.v8i02.2499.

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Background - Strategy formulation is often a complicated process that requires adopting a systematic approach to diagnosing external factors and to match these external factors with internal capabilities, therefore strategy formulation is an important measure of a company's success in winning the competition at the national level or maybe even at the international level. Purpose – This study aims to provide an academic paper on freight Forwarder company management which is the object of research in determining future company strategies by identifying SWOT and TOWS in order to uncover strategies to exploit strengths and opportunities as well as to improve weaknesses and overcome these threats. Design / Methodology / Approach – This study uses a qualitative approach in answering the formulation of research problems. The data collection method consists of a comprehensive review of the literature and a part of interviews with management executives at freight forwarders. Data analysis uses the IFE approach and the EFE Matrix, to map the scores and weightings of internal strengths and external changes. Result and Discussion – Combining the IFE and EFE analysis, we get a company positioning plot at the medium or hold and maintain level, which means that the company's current focus is on market penetration and product / service development. Conclusion – The TOWS matrix produces a series of proposed strategies, namely SO, WO, ST, and WT that echo internal and external conditions, so it is hoped that the four proposed strategies will be able to increase the competitiveness of companies in the national arena. Research Limitation - This research is limited to companies within the scope of freight forwarders in the city of Surabaya. Research in different years with the same variables is suggested to be carried out in the future, considering that internal changes and external changes will follow changes in time. Research Implications - This research can be used as a reference for other companies in the freight forwarder sector to determine the direction of the company's future strategy, however, these results are only valid for companies that are the object of research, all variables must be changed and adjusted to the conditions of each company. the proposed strategy becomes valid. Acknowledgment - This research was carried out in collaboration with companies in the field of freigt forwarders in the city of Surabaya, along with their leaders who took the time and willingness to complete this research study.

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Faizaty, Nur Elisa. "Analisa Kekuatan Internal Dan Perubahan Eksternal Dalam Menentukan Strategi Daya Saing Perusahaan." MANAJERIAL 8, no. 03 (September 21, 2021): 222. http://dx.doi.org/10.30587/manajerial.v8i03.2287.

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Background - Strategy formulation is often a complicated process that requires adopting a systematic approach to diagnosing external factors and to match these external factors with internal capabilities, therefore strategy formulation is an important measure of a company's success in winning the competition at the national level or maybe even at the international level. Purpose – This study aims to provide an academic paper on freight Forwarder company management which is the object of research in determining future company strategies by identifying SWOT and TOWS in order to uncover strategies to exploit strengths and opportunities as well as to improve weaknesses and overcome these threats. Design/ Methodology/ Approach – This study uses a qualitative approach in answering the formulation of research problems. The data collection method consists of a comprehensive review of the literature and a part of interviews with management executives at freight forwarders. Data analysis uses the IFE approach and the EFE Matrix, to map the scores and weightings of internal strengths and external changes. Result and Discussion – Combining the IFE and EFE analysis, we get a company positioning plot at the medium or hold and maintain level, which means that the company's current focus is on market penetration and product / service development. Conclusion – The TOWS matrix produces a series of proposed strategies, namely SO, WO, ST, and WT that echo internal and external conditions, so it is hoped that the four proposed strategies will be able to increase the competitiveness of companies in the national arena. Research Limitation - This research is limited to companies within the scope of freight forwarders in the city of Surabaya. Research in different years with the same variables is suggested to be carried out in the future, considering that internal changes and external changes will follow changes in time. Research Implications - This research can be used as a reference for other companies in the freight forwarder sector to determine the direction of the company's future strategy, however, these results are only valid for companies that are the object of research, all variables must be changed and adjusted to the conditions of each company. the proposed strategy becomes valid. Acknowledgment - This research was carried out in collaboration with companies in the field of freigt forwarders in the city of Surabaya, along with their leaders who took the time and willingness to complete this research study.

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Sukwika, Tatan, and Harvin Dwipa Pranata. "Analisis Keselamatan dan Kesehatan Kerja Bidang Freight Forwader Menggunakan Metode HIRADC." Jurnal Teknik 20, no. 1 (June 29, 2022): 1–13. http://dx.doi.org/10.37031/jt.v20i1.182.

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Companies engaged in the freight forwarders or transportation services with activities that pose a risk to the safety and health of workers certainly have the potential to cause danger, starting from the loading-unloading process, the delivery to storage. Therefore, a study on occupational safety and health (K3) is needed. The purpose of this research is to identify occupational risks on freight forwarders and to calculate the level of risk according to the level of likelihood and severity severity. The method uses HIRADC, data collected through observation and questionnaires. Respondents in this study used saturated sampling that is all employees who are at PT. Wardani Srikandi Karya numbered 25 people. The results of the analysis show that there are 81 levels of hazard risk with details of 42% low risk, 54% moderate risk, and 4% high risk level, while the extreme risk level is zero. The conclusion of the research is that freight forwarder companies are dominated by the medium category. The managerial implication that can be recommended is the need for periodic control through elimination, substitution, engineering, administrative and PPE techniques.

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Zhang, Ling, Yifang Zhan, Zixi Wang, and Meiyan Xiao. "Research on the Dilemma and Countermeasures of the Customer Service Management of International Freight Forwarders under the New Normal——Take Guangdong GW Company as an example." E3S Web of Conferences 253 (2021): 02062. http://dx.doi.org/10.1051/e3sconf/202125302062.

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In the context of the global epidemic that has lasted for many months, international trade has been declining, and China’s economy has entered a new normal. The global international freight forwarding industry is becoming more and more competitive. Many small and medium-sized international freight forwarding companies are facing difficulties in survival. Risk of bankruptcy. This article takes the customer service management of Guangdong GW international freight forwarder as an example, analyzes the dilemma of international freight forwarder customer service management under the new normal, and proposes corresponding solutions, explores the path to improve customer service management, and enhances the core competition in the market force. Thus, in order to improve the quality of customer service of international freight forwarders, it is necessary to carry out effective management innovation from improving the professional level of customer service personnel, improving customer service management system and improving customer service performance management. This will serve as a reference for the small and medium international freight forwarding industry to enhance the company's core competitiveness.

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Beškovnik, Bojan. "INVESTIGATION ON SPOT BOOKING AND DYNAMIC OCEAN FREIGHT MODELLING FOR HIGHER SPACE UTILISATION ON ULTRA LARGE CONTAINER VESSELS." Brodogradnja 71, no. 4 (October 1, 2020): 53–65. http://dx.doi.org/10.21278/brod71404.

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The article deals with the very topical issues of the use of spot ship’s space booking and the dynamic adjustment of ocean freight, according to the demand and availability of cargo space on container ships. Container lines are facing the challenges of filling the growing container ships, which also raises the difficulty of managing the overbooking. Two research hypothesis; that (H1) freight forwarders have concerns about a new spot booking mode and a dynamic way of formulating ocean rates; and that (H2) freight forwarders feel threatened by Container Lines (CL) to some extent to phase them out from the organization of intermodal transport chains due to the introduction of larger ships and the risk of low space occupation, are followed by the research. A survey between freight forwarders and NVOCCs (Non-Vessel Operating Common Carrier) on a global scale provides guidelines for the further development of CL model for the booking process and the formation of ocean rates because the results expose how new ways of working have a greater impact on the operational and commercial work between CL, freight forwarders and NVOCCs. According to the obtained result, the article proposes a three-step approach to be developed by CL that would bring freight forwarders and NVOCCs closer to a new way of working, reduce business risks, and, as a result, provide leverage to achieve ship space optimization and lower space pressure on container terminals. The study provides new understandings in building new operational models for efficient maritime logistics and brings novelty to the scientific community by defining descriptive gaps in changing strategic and operational approach for ship’s cargo space optimization.

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Murphy, Paul R., and James M. Daley. "Profiling international freight forwarders: an update." International Journal of Physical Distribution & Logistics Management 31, no. 3 (April 2001): 152–68. http://dx.doi.org/10.1108/09600030110389433.

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Murphy, Paul R., James M. Daley, and Douglas R. Dalenberg. "Profiling International Freight Forwarders: A Benchmark." International Journal of Physical Distribution & Logistics Management 22, no. 1 (January 1992): 35–41. http://dx.doi.org/10.1108/09600039210010379.

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Ortega, Sergiris, and Rustum Gevero. "Service Reputation and Customer Loyalty in Ocean Freight Forwarders: An Exporters’ Perspective in Mindanao Regions." Logistica: An International Journal of Customs Administration and Trade Facilitation 1, no. 1 (June 3, 2024): 1–10. http://dx.doi.org/10.62718/vmca.log-ijcatf.1.1.sc-0524-009.

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Customer loyalty is a vital component for businesses to achieve success and growth and that gaining customer loyalty can be sustainable by building a positive reputation. This study investigated the influence of customer satisfaction and trust as dimensions of the reputation of Ocean Freight Forwarders on customer loyalty. Data were collected from 180 exporting companies in Mindanao and a survey questionnaire was administered. A descriptive correlational design was employed, and the results showed positive and statistically significant relationship between customer loyalty, satisfaction, and trust. The findings revealed that exporters perceive ocean freight forwarders' reputation as highly satisfactory in terms of technical and functional qualities, and they have a very high level of trust in forwarders' benevolence and credibility. The results also showed strong loyalty in all dimensions of customer loyalty. Thus, the practical implications of this study are clear: prioritizing customer satisfaction and maintaining trust by the forwarders are essential for establishing a strong reputation. Therefore, ocean freight forwarders should consider these findings and continuously evaluate and improve their trust image and customer satisfaction strategies to enhance customer loyalty and maintain a competitive position in the dynamic export industry.

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Saeed, Naima. "Cooperation among freight forwarders: Mode choice and intermodal freight transport." Research in Transportation Economics 42, no. 1 (June 2013): 77–86. http://dx.doi.org/10.1016/j.retrec.2012.11.005.

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Wirjodirdjo, Budisantoso, Akhmad Ghiffary Budianto, Alain Widjanarka, I. Nyoman Pujawan, and Iffan Maflahah. "Carrier and Freight Forwarders Strategies to Utilize the Immobile Shipping Capacity of Freight Forwarders and Maximize Profits." International Journal of Technology 12, no. 4 (October 4, 2021): 876. http://dx.doi.org/10.14716/ijtech.v12i4.4413.

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Sugiono, Ahmad, Agus Rahayu, Lili Adi Wibowo, and Ratih Hurriyati. "Analysis of Incoterms and Relational Resources to Improve Competitive Advantage: A Study of Freight Forwarders Company in Indonesia." Asian Journal of Logistics Management 2, no. 2 (December 3, 2023): 64–91. http://dx.doi.org/10.14710/ajlm.2023.20288.

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This study aims to analyze the impact of Incoterm and relational resources on the competitive advantage of Indonesian Freight forwarders. The measurement methodology uses structural equation model (SEM) analysis with SmartPLS software to analyze the impact of Incoterms and relational resources on competitive advantage. Through social media, online questionnaires were sent to gather research data. The Likert scale of 5 was used to create the questionnaire. Companies that provide freight forwarding services were the respondents in this study, chosen by simple random sampling. Online questionnaires were distributed to 75 companies to answer questions submitted. The data analysis step is validity tests, reliability tests, significance tests, and hypothesis tests. Based on the data processing results, it is found that Incoterm and relational resources positively affect competitive advantages. The novelty of this study is a model of the relationship between the effect of Incoterm and relational resources on the competitive advantage of freight forwarding companies. The research's theoretical implication is that Freight forwarder companies' management should select appropriate incoterms and implement relational resource policies to encourage increased competitive advantage. One of the limitations of this study is that the sample size used is only a small number of companies engaged in international Freight Forwarder services, only 75 companies.

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Markides, Vassilis, and Matthias Holweg. "On the diversification of international freight forwarders." International Journal of Physical Distribution & Logistics Management 36, no. 5 (June 2006): 336–59. http://dx.doi.org/10.1108/09600030610676231.

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Lillie, Mark, and Leigh Sparks. "The Buying Behaviour of Air Freight Forwarders." International Journal of Physical Distribution & Logistics Management 23, no. 1 (January 1993): 14–22. http://dx.doi.org/10.1108/09600039310025589.

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Ergin, Ayfer, Mohammad Javad Feizollahi, and Can Kutlu. "Ocean Container Carrier Selection Using Fuzzy TOPSIS Method: Customers' Perspective." Marine Technology Society Journal 56, no. 1 (February 25, 2022): 59–71. http://dx.doi.org/10.4031/mtsj.56.1.2.

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Abstract Ocean container carriers (OCCs) compete with their competitors and increase their market share depending upon their customers. Shippers, consignees, and freight forwarders all have varied expectations from the services provided by OCCs. This study aims to determine which selection criteria are used while assigning OCCs and also identify which criteria are preferred under recent conditions by considering the perspective of shippers, consignees, and freight forwarders. As far as we know, this is the first study to utilize the fuzzy Technique for Order Preference by Similarity to an Ideal Solution method to examine OCC selection studies. Another aim of the study is to expand the literature on OCC studies. A total of 146 surveys were collected for the study, which included 32 OCC selection criteria from three different customer groups. The results of the study indicated that the most important criterion for shippers and freight forwarders was equipment availability, while for consignees, on-time notification of the customer was key. It has been observed that the selection criteria for OCCs have changed over time and that customer relations-related criteria are regarded as more important than freight criterion by shippers and consignees.

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LEBID, IE, І. LEBID, and N. LUZHANSKA. "MODELING THE ACTIVITY OF A TRANSPORT AND FORWARDING ENTERPRISE WHEN PERFORMING INTERNATIONAL ROAD TRANSPORTATION." Transport systems and transportation technologies, no. 26 (December 19, 2023): 76–84. http://dx.doi.org/10.15802/tstt2023/293357.

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The purpose of the paper is to improve the activities of a transport and forwarding enterprise in the delivery of goods by road transport in international traffic. The process of interaction between freight forwarders and service customers, taking into account their individual characteristics as business entities and service requirements was researched. The proposed development will allow managers of transport and forwarding enterprises to plan workforce provision, considering the duration of service for different customer categories. Methods. The determination of the duration and reliability of transport and forwarding services to customers in organizing international transportation was carried out based on a simulation model developed in the GPSS software environment. Results. The performance indicators of transport and forwarding enterprises depend on the efficiency of work organization by specialists within the enterprise, their interaction with customers, and involved intermediary organizations. The staff size of freight forwarders should be planned by the enterprise management, taking into account the flow of orders for service. Considering the main stages of transport and forwarding service to customers and the duration of their execution, the developed simulation model allows determining the following indicators: average service time, average queue waiting time, average queue length, the share of orders serviced without waiting in line, probability of service refusal, service reliability, load coefficient of freight forwarders, average number of occupied freight forwarders, enterprise throughput, and the number of freight forwarders needed for staffing the enterprise. Scientific novelty. The developed simulation model of a transport and forwarding enterprise's operation allows planning the work of a business entity based on the implementation of organizational and managerial measures to increase its competitiveness. Unlike the existing ones, the proposed model allows to study the structure of the flow of orders and the range of cargoes that arrive for service, which will ensure the possibility of planning the staffing of forwarders; to distribute the functional responsibilities of forwarders and forecast the duration of certain types of work. Practical significance. The practical significance of the paper lies in the fact that the proposed model allows evaluating the performance indicators of a transport and forwarding enterprise in organizing the export and import of goods for various customer categories. Based on the simulation results, the enterprise owner will be able to form workforce provision based on customer needs for service duration and reliability. In addition, a systematic approach to the organization of business processes will ensure significant competitive advantages of the enterprise in the market of transport and forwarding services.

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Lee, Myung-Sik, Hee-Chan Ryu, and Choong-Bae Lee. "Factors Affecting Selection of Types of Freight Forwarder Based On Outsourcing Motivation." Korean Academy Of International Commerce 37, no. 4 (December 31, 2022): 41–61. http://dx.doi.org/10.18104/kaic.2022.37.4.41.

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Purpose : The purpose of this study is to present implications from analyzing the type of forwarder selected based on the outsourcing motivations of shippers. Research design, data, and methodology : This study separates logistics outsourcing motivational factors and types of forwarders into small and large, domestic and global, general and specialized. A questionnaire targets practitioners who have experience in business relationships with forwarders. Logistic regression analysis is used to test the research hypotheses. Results : We found that shippers who pursue freight rate reduction as a motive for outsourcing prefer domestic companies, SMEs, and general logistics companies. Companies that promote outsourcing to focus on their core business have a high preference for domestic companies, large companies, and specialized logistics companies. Shippers motivated by a logistics capacity tend to outsource to foreign companies, large corporations, and general logistics companies. Based on the motivating factors for service improvement, we found that outsourcing to domestic companies, large enterprises, and general logistics companies is preferred. Conclusions : Overall, the preferences for domestic companies, large enterprises, and general logistics companies in logistics outsourcing factors are higher than for foreign companies, SMEs, and specialized logistics companies.

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Poliak, Miloš, and Ekaterina Salamakhina. "Ensuring Fair Compensation: Analyzing and Adjusting Freight Forwarder Liability Limits." Logistics 8, no. 2 (April 12, 2024): 42. http://dx.doi.org/10.3390/logistics8020042.

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Background: Due to the absence of unified global regulations, defining the service and legal role of freight forwarders is challenging. This, as well as the lack of a standardized limit to the freight forwarder’s liability for loss or damage to the cargo, introduces misunderstandings into his relationship with the client. The purpose of this study is to analyze the most widely used limit for freight forwarder’s liability, set in Special Drawing Rights (SDR) units, and to adjust it, which will allow for maintaining the purchasing power of the compensation amount over different periods of time. Methods: In this study, two methods of adjusting the liability limit were proposed. In accordance with the first one, the limit was adjusted considering the impact of dollar inflation on the SDR unit. The second method involves changes in the limit of liability, taking into account changes in world prices for goods. Results: The result of this study showed that the second method is more functional, helping to preserve the purchasing power of the liability limit most effectively over time. Conclusions: This study revealed the fluctuating purchasing power of the forwarder’s liability limit over time and suggests utilizing a methodology tied to changes in global goods’ prices for adjustment.

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Murphy, Paul R., and James M. Daley. "Examining international freight forwarder services: the perspectives of current providers and users." Journal of Transportation Management 9, no. 1 (April 1, 1997): 19–27. http://dx.doi.org/10.22237/jotm/859896240.

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The service quality literature indicates a variety of gaps between expected and perceived quality, and that service quality is a key determinant of customer satisfaction. As such, the present paper examines international freight forwarders (IFFs) and IFF customers with respect to various services which might be provided by IFFs; the paper also reports on user satisfaction with their IFFs. The study results identified several mismatches between what the forwarders are currently providing and what services the users view as important. In addition, the satisfaction ratings suggest that forwarders’ performance has room for improvement.

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Lim, Janghyuk. "Freight Forwarders’ Cloud-Based Platform with Usability Features." International Journal of e-Education, e-Business, e-Management and e-Learning 9, no. 3 (2019): 243–56. http://dx.doi.org/10.17706/ijeeee.2019.9.3.243-256.

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Murphy, Paul R., and James M. Daley. "International Freight Forwarders: Current Activities and Operational Issues." International Journal of Purchasing and Materials Management 31, no. 2 (June 1995): 21–27. http://dx.doi.org/10.1111/j.1745-493x.1995.tb00205.x.

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Murphy, Paul R., and James M. Daley. "Revisiting logistical friendliness: perspectives of international freight forwarders." Journal of Transportation Management 11, no. 1 (April 1, 1999): 65–72. http://dx.doi.org/10.22237/jotm/922925160.

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Logistical friendliness (unfriendliness) refers to the ease (difficulty) of arranging international freight operations to/from a particular country. The present paper builds upon previous research by 1) examininglogistical friendliness and unfriendliness as two different constructs (rather than as opposite ends of the same continuum), and 2) linking the delineation of logistically friendly and unfriendly countries with the reasons for friendliness (unfriendliness). The study results could be quite valuable with corporate decisions as to which countries to do business in, as well as with the appropriate organizational strategies for entering the chosen countries.

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Amaruchkul, Kannapha, and Vichit Lorchirachoonkul. "Air-cargo capacity allocation for multiple freight forwarders." Transportation Research Part E: Logistics and Transportation Review 47, no. 1 (January 2011): 30–40. http://dx.doi.org/10.1016/j.tre.2010.07.008.

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Dahlberg, Joen, Stefan Engevall, and Maud Göthe-Lundgren. "Consolidation in Urban Freight Transportation — Cost Allocation Models." Asia-Pacific Journal of Operational Research 35, no. 04 (August 2018): 1850023. http://dx.doi.org/10.1142/s0217595918500239.

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In this paper, the focus is on the role of the municipality, as an enabler of a collaboration between freight forwarders and the municipality in which the consolidation of goods is considered as a means for goods flow improvement in urban freight transportation. We present a cost allocation model that is based on solution concepts from cooperative game theory, for allocating the operational costs associated with the collaboration. It is assumed that the municipality is willing to carry some cost to ensure a stable collaboration for the potential benefits received, e.g., reduced traffic congestion in the city. The model is applied to some illustrative examples, and the cost allocation results are discussed. It is shown that the role of the municipality may be decisive in achieving a stable collaboration between the freight forwarders, and further that the municipality does not necessarily need to contribute to covering the costs.

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Shin, Seok-Hyun, and Kyu-Seok Kwak. "A Study on the Small-medium Sized Freight Forwarders' Entry into UNPM -Subject to International Freight Forwarder & Delivery Service." Journal of Korean navigation and port research 36, no. 8 (October 31, 2012): 691–98. http://dx.doi.org/10.5394/kinpr.2012.36.8.691.

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Umerkhel, Muhammad Ovais, Muhammad Nouman, and Anwar Khan. "MEDIATING ROLE OF EMPLOYEES’ SOCIETAL BEHAVIORS AMID SOCIAL SUSTAINABILITY ORIENTATION AND OPERATIONAL PERFORMANCE: A SEM APPROACH." Journal of Social Research Development 4, no. 01 (March 31, 2023): 164–78. http://dx.doi.org/10.53664/jsrd/04-01-2023-15-164-178.

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By addressing issues & well-being of key stakeholders, social sustainability may offer operational advantages and benefit society at large. However, due to gaps in current knowledge, it is challenging to determine which practices will be beneficial and which managerial orientations will maximize effect of these practices upon operational performance. Study aimed to determine the mediating role of societal behaviors of employees amid social sustainability orientation and operational performance of freight forwarders. It recognizes strength of forces that oppose social change. Data was collected on complex questionnaire from freight forwarders, managers across developing country and analyzed through SEM using AMOS (23). Paper confirmed the mediating role of employee societal behavior amid socially sustainable freight transport orientation and operational performance. Findings suggest that SSI should be designed and implemented through positive behavioral changes, with the organization's employees themselves as primary target. It is the employees’ positive attitudes and behaviors that translate SSI into effective operational performance.

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Julian Arya Dwiguna, Rani Sukmadewi, and Vhirda Daniyati Haryanto. "PERAN JASA FREIGHT FORWARDER DALAM MENUNJANG KESUKSESAN AKTIVITAS EKSPOR MELALUI TRANSPORTASI LAUT DI INDONESIA." JURNAL LENTERA BISNIS 13, no. 2 (May 15, 2024): 1083–94. http://dx.doi.org/10.34127/jrlab.v13i2.1131.

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Indonesia is one of the countries with the largest population in the world. With such a significant total population, the economic growth of its people is also expected to increase substantially. International trade plays a central role in driving global economic growth. Export, as one of the main pillars of international trade, makes a significant contribution to national income while accelerating economic growth. Freight forwarders play a vital role in facilitating these highly complex export activities. This research aims to analyze the role of freight forwarder services in supporting the success of export activities via sea transportation at PT. Freight Solution Indonusa. The research method used is qualitative descriptive, with data collection techniques through interviews and observations. The results show that PT. Freight Solution Indonusa has proven capable of contributing to export activities by responsibly handling the entire process of transporting goods, including shipment, document management, and customs clearance. Shipping via sea transportation has become the backbone of international trade due to the numerous advantages it offers exporters, such as lower logistics costs and cargo flexibility. With the increasing export activities in Indonesia, competition among logistics companies is becoming more competitive. PT. Freight Solution Indonusa needs to improve and evaluate its role as a freight forwarding company to maintain or even enhance the quality of its services.

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Ahmed M, Dr Riaz. "Strategies for Freight Forwarders to Enhance Logistics Service Quality in South India." International Journal of Research Publication and Reviews 5, no. 7 (July 2024): 91–101. http://dx.doi.org/10.55248/gengpi.5.0724.1602.

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Palšaitis, Ramūnas, and Andrejus Ponomariovas. "Assessment of Rail Freight Transport Service Quality." Transport and Telecommunication Journal 13, no. 3 (January 1, 2012): 188–92. http://dx.doi.org/10.2478/v10244-012-0015-7.

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Assessment of Rail Freight Transport Service Quality Investigations show a growth of requirements for goods transportation quality by rail. There is a need to analyse in details goods transportation system by rail to meet requirements of market and give extra boost to development transportation service quality. The purpose of the current article is to give a partial overview about the experts, freight forwarders and customers' survey results. The analysis of customers' answers showed that they are not fully satisfied with quality of the service. It was identified that freight forwarders and other transportation service providers must carry out regular self-assessment of performance against defined criteria of service. Clear and united criteria of cargo transportation quality by rail will make easier to choose transport mode, transport means and route. The survey data and literature analysis showed that there is a vast range of criteria to be proposed for rail service quality evaluation, but no one of the models is prevailing. The analysis showed that most often the mentioned criteria are linked with the information, rolling stock, reliability and punctuality.

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Hwang, Kyung-Yun, and Jong-Soon Koo. "Determinants of Productivity Growth in Freight Forwarders in Korea." Korea International Trade Research Institute 12, no. 6 (December 31, 2016): 699–718. http://dx.doi.org/10.16980/jitc.12.6.201612.699.

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Journal articles on the topic 'Freight forwarders'

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