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Journal articles on the topic 'Freight forwarding companies'

Author: Grafiati

Published: 30 May 2022

Last updated: 31 July 2025

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1

Makkink, Ilse Maritha, Blanche Steyn, and Hannes Christo Bezuidenhout. "The role of freight forwarding companies in detecting and investigating trade-based money laundering." Journal of Money Laundering Control 27, no. 7 (2024): 36–52. http://dx.doi.org/10.1108/jmlc-04-2024-0069.

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Purpose This study aims to investigate the role of freight forwarding companies in detecting and reporting trade-based money laundering. The proximity of freight forwarding companies to shipping-related trade-based money laundering red flags places them in an ideal position to detect suspicious transactions. Design/methodology/approach The study used semi-structured interviews with expert participants in freight forwarding shipping and compliance aspects around freight forwarding. This study focuses on the South African context. Findings Freight forwarding companies are well-positioned to dete

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2

Popovych, Pavlo, Svitlana Shyriaieva, and Ninel Selivanova. "Analysis of the interaction of participants freight forwarding system." Journal of Sustainable Development of Transport and Logistics 1, no. 1 (2016): 16–22. https://doi.org/10.14254/jsdtl.2016.1-1.3.

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Main goal of this work is the analysis of the interaction of participants of freight forwarding activities. Research methods included analysis of scientific literature, theory of systems and systems analysis, methods of induction and deduction. As sources of information used and applied work of fundamental importance known foreign and local scientists and regulatory and legislative documents of Ukraine for the state transport policy. In the article the basic interactions of participants of freight forwarding activities. Classified components freight forwarding services. Assign the concept frei

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Cipriano, Jenny A., and Romeo I. Parcero. "Status and prospects of selected global freight forwarding & logistics companies in Parañaque City towards an improved logistics service quality." Executives 3 (May 31, 2022): 12–28. https://doi.org/10.5281/zenodo.10811340.

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The importance of logistics service quality (LSQ) is rising. The quantity of studies on the quality of logistics services has increased recently. The study looked at how consumers and workers of global freight-forwarding and logistics organizations felt about logistics service quality (LSQ) based on their demographic profile. The study employed a descriptive survey approach using a questionnaire. Respondents of the study are the one hundred five (105) customers of global freight-forwarding companies in Paranaque City and one hundred forty-eight (148) employees of the global freight-forwarding

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Ramadhani, A. Zainur Rasyidi, Zahry Vandawati, and Bambang Sugeng Ariadi Subagyono. "The Responsibility of a Sea Freight Transport Management Services Company for Damage to Goods in a Third-Party Logistics Agreement." Pena Justisia: Media Komunikasi dan Kajian Hukum 23, no. 1 (2024): 639. http://dx.doi.org/10.31941/pj.v23i1.3958.

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<p class="TableParagraph"><em>This research aims to analyze the limits and forms of accountability carried out by Freight Forwarding companies which are based on TPL agreements. This research is normative legal research with a conceptual, case and statutory approach. The research results confirm that Freight Forwarding's liability limits only cover damage and loss of goods resulting from errors and/or negligence from management and logistics management aspects which are direct losses. In connection with losses that are consequential or indirect, responsibility cannot be held. Liabi

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Stojanović, Đurđica, and Vukašin Marić. "Development of modern freight forwarding in Serbia: An economic activity older than the principality of Serbia." Tehnika 77, no. 6 (2022): 731–40. http://dx.doi.org/10.5937/tehnika2206731s.

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For the first time, development of freight forwarding, as an economic activity in Serbia, is analysed in this paper. At the beginning, a brief literature review on the origin and evolution of freight forwarding is given, as well as the research motivation and goal. Currently, there is any study that systematically deals with the historical development of the freight forwarding in Serbia. The development of freight forwarding in the period before the Second World War is almost entirely unknown. The main goal of presented research is to highlight a long tradition of the freight forwarding in Ser

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Grytsenko, S. I., and O. D. Fedorchuk. "Strategic Prospects for the Development of Freight Forwarding Services in Global Supply Chains." Herald of the Economic Sciences of Ukraine, no. 2(47) (2024): 122–29. https://doi.org/10.37405/1729-7206.2024.2(47).122-129.

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The article defines the essence of freight forwarding services, considers the features of the provision and development of freight forwarding services in global supply chains. The modern regulatory framework regulating the organization of freight forwarding services in global supply chains is outlined. A forecast analysis of the volumes of the global logistics market from 2024 to 2033 is carried out, which indicates a gradual growth in the volumes of the logistics market. The third largest logistics market in the world is the European market, in which Ukrainian freight forwarding companies act

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AFANASYEVA, O. K., K. V. BELOUS, and N. V. ANTONOVA. "DIVERSIFICATION STRATEGY AS A WAY TO INCREASE THE COMPETITIVENESS OF A FREIGHT FORWARDING COMPANY." Economic innovations 24, no. 4(85) (2022): 17–26. http://dx.doi.org/10.31520/ei.2022.24.4(85).17-26.

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Topicality. The need of introducing new strategies and services to the activities of freight forwarding companies in order to increase their own competitiveness and maintain their positions in the market in due to the growing number of logistics service providers such as NVOCC (Non-Vessel Operating Common Carrier) the services of traditional freight forwarders and their functional differences become unclear.Aim and tasks. The systematization of diversification`s types of the activities made by freight forwarding companies as a strategic direction of increasing competitiveness in the market of

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Eira Nabilah Rasyiqah Puteri and Sutini Sutini. "Prosedur Jasa Pengiriman Barang pada PT. Wahana Prestasi Logistik." Jurnal Pengabdian Masyarakat 3, no. 2 (2024): 50–60. http://dx.doi.org/10.30640/abdimas45.v3i2.3108.

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Freight forwarding services do have an important role in economic growth, especially in freight transport using airplanes. Transportation that is getting better and developing rapidly and supported by the advancement of science and technology today, many domestic freight forwarding companies are also established. Where a company sends the goods in its handling in addition to using sophisticated facilities and infrastructure, the company also needs cooperation with other parties to expand the network and performance system of the company to be better in its handling. Therefore, there is also a

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Irianto, Irianto. "PEMILIHAN PERUSAHAAN JASA PENGIRIMAN BARANG TERBAIK MENGGUNAKAN METODE TOPSIS." JURNAL TEKNOLOGI INFORMASI 1, no. 1 (2017): 74. http://dx.doi.org/10.36294/jurti.v1i1.46.

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Abstract - The increase in internet users throughout Indonesia has also increased the purchase of goods online. Most items purchased online use freight forwarding services. With many companies engaged in freight forwarding services, such as JNE, TIKI, POS, AND CARGO, making users get many alternatives to use freight forwarding services. Many factors influence online users in the selection of freight services, such as shipping time, price offered, services provided, to the reputation of the company. Keywords - SPK, Topsis, Freight Forwarding

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Tushin, Nikolay Andreyevich, Oleg Viktorovich Osokin, and Andrey Valeryevich Chumakov. "Operating cycles of freight forwarding companies." Transport of the Urals, no. 1 (2019): 24–28. http://dx.doi.org/10.20291/1815-9400-2019-1-24-28.

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11

Krajewska, Marta Anna, and Herbert Kopfer. "Transportation planning in freight forwarding companies." European Journal of Operational Research 197, no. 2 (2009): 741–51. http://dx.doi.org/10.1016/j.ejor.2008.06.042.

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MAIROZA, DELFI. "Proposed Marketing Strategy for Freight Services Based on Consumer Preferences and Perceptions with the Multidimensional Scaling Method." Jurnal Teknik Industri: Jurnal Hasil Penelitian dan Karya Ilmiah dalam Bidang Teknik Industri 6, no. 1 (2020): 53. http://dx.doi.org/10.24014/jti.v6i1.9916.

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This research is one of the freight forwarding companies in Indonesia to various regions or cities. However, the presence of many freight forwarding companies has caused many competitors to make it less a priority for SMEs to deliver goods. The purpose of this study is to design a marketing strategy for freight forwarding services based on consumer preferences and perceptions. The method used in this research is Multidimensional Scaling. This method is one procedure for classifying consumer preferences and perceptions based on visual similarities in a geometry. The results of this study are in

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Muoki, Raphael Kiluu, and Makori Moronge. "Influence of Logistics Optimization on Performance of Freight Forwarding Companies in Kenya." International Journal of Supply Chain and Logistics 5, no. 1 (2021): 46–66. http://dx.doi.org/10.47941/ijscl.534.

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Purpose: The purpose of the study is to investigate the influence of logistics optimization on performance of freight forwarding companies in Kenya. Methodology: Descriptive research design was adopted. The study preferred this method because it allows an in-depth study of the subject. Data was collected from deputy heads and heads of procurement in 45 freight forwarding companies in Kenya, who are registered members of KIFWA according to its 2019 directory. Questionnaires were used to collect data. The questionnaires were tested for validity and reliability using 10% of the total sample

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Setia Wiguna, Esa, HM Thamrin, Suharto Abdul Majid, and Yana Tatiana. "Building Orchestration of the Logistics Industry Through the Creation of a Services Ecosystem in Indonesian Freight Forwarder Companies." Dinasti International Journal of Economics, Finance & Accounting 5, no. 4 (2024): 3327–36. https://doi.org/10.38035/dijefa.v5i4.3073.

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Abstract: In the last seven to eight years, there have been three disruptions at once: Digital Disruption, Millennial Disruption, and Pandemic Disruption. Relevant to the three disruptions which are also accompanied by changes in consumer behavior, the freight forwarding industry in Indonesia needs to transform from services product to services ecosystem. This can provide value to stakeholders in the freight forwarding industry in particular and the logistics industry in general, including transportation service providers (land, sea, air, train), warehousing, stevedoring, heavy equipment renta

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Anggorowati, Arum, Sarinah Sihombing, and Nofrisel Nofrisel. "Peran Lingkungan Persaingan di Perusahaan Freight Forwarder." Jurnal Manajemen Transportasi & Logistik (JMTRANSLOG) 6, no. 3 (2019): 231. http://dx.doi.org/10.54324/j.mtl.v6i3.346.

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The purpose of the paper is to find out the effect of the sea freight forwarding companies to the marketing performance by moderating the role of the competitive environment in the freight forwarder’s companies. The paper used survey method by giving questionnaire to 86 samples taken randomly. The analysis method used MRA (moderated regression analysis). The results of the paper show that there is positive and significant direct effect of the sea freight forwarding to the marketing performance by moderating the competitive environment however, there is also the negative effect

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Achmad Kuncoro, Engkos. "Factors that Affect Competitive Advantage in Freight Forwarding Industry on Jakarta-Indonesia." Advanced Science Letters 21, no. 4 (2015): 1008–11. http://dx.doi.org/10.1166/asl.2015.5968.

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Achievement of Indonesia’s economic performance is very important factor for Indonesian national economy. Commercial activity export import significantly contributes in the national economy. The movement of goods is “the spirit” of trading activities; therefore, the role of freight forwarding companies is very strategic in supporting the progress of export import trade in Indonesia. Tight competition in freight forwarding industry that involves foreign and local company demands the kind of excellence compete for companies that want to be sustained. This research was compiled to figure out the

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Rachmi, Irsafanti, Edhie Budi Setiawan, Yosi Pahala, Veronica Veronica, and Ferdy Trisanto Setiawan. "Customer Service and Delivery Service Quality of Delivery Service Companies." Jurnal Manajemen Transportasi & Logistik (JMTRANSLOG) 11, no. 2 (2024): 153. http://dx.doi.org/10.54324/j.mtl.v11i2.1384.

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The development of goods delivery services could be seen from the growth of service companies’ quantity domestically and abroad. People could determine which delivery services they will use based on their will and the service quality. Freight forwarding companies often experience difficulty in retaining delivery services’ loyal customers. The purpose of the study is to analyze the influence of satisfaction, service quality, and customer’s services on customer’s loyalty of the freight forwarder company. The research technique used the Quantitative approach that the survey data was collected and

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Lebid, Ievgenii. "Modeling the selection of a freight forwarding company to meet customer needs in the organization of multimodal cargo transportation." Bulletin of Kharkov National Automobile and Highway University, no. 108 (May 16, 2025): 306. https://doi.org/10.30977/bul.2219-5548.2025.108.0.306.

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Problem: The issue of efficiency in the delivery of goods in international transportation is particularly relevant given the high level of competition among intermediary organizations in the freight forwarding services market. Each business entity offers a different range of services to customers, which vary in terms of cost, duration, and service quality. To establish reliable partnerships, it is advisable to agree on cooperation conditions between the client and the service provider that align with the strategic goals of both organizations. Goal: The objective of this study is to develop a s

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Volodymyr, Miakushko. "FREIGHT FORWARDING ACTIVITY: BASICS AND BUSINESS PROCESSES." Development of Management and Entrepreneurship Methods on Transport (ONMU) 88, no. 3 (2024): 87–99. https://doi.org/10.31375/2226-1915-2024-3-87-99.

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The main purpose of the article is to study the essence of transport and forwarding activities, the prerequisites for its occurrence, elements and participants, the production process, material and technical components, personnel support, the impact of the cost of transport and forwarding services on the cost of cargo transportation, the features of the organization and the specifics of international transport and forwarding activities and transport and forwarding activities at the national level. The paper examines the role of international globalization, transport processes and transport and

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Olfebri, Olfebri. "Determination of Customer Loyalty in the International Cargo Company." Dinasti International Journal of Education Management And Social Science 5, no. 3 (2024): 289–97. http://dx.doi.org/10.31933/dijemss.v5i3.2385.

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The purpose of this research is to understand the Factors Influencing Customer Loyalty: This study probably aims to investigate the factors that most influence customer loyalty in the freight forwarding sector. This can include aspects such as the relationship between the company and customers, service quality, customer satisfaction, price, and other relevant factors and measure the level of customer loyalty to freight forwarding companies in East Jakarta. This can be done through surveys, interviews, or analysis of historical data. The study used quantitative methods, which used random sampli

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Nikiforova, Guzel', and Tatyana Sergeeva. "Assessment of the Capabilities of a Freight Forwarding Company When Designing a Cargo Delivery Chain." Proceedings of Petersburg Transport University 19, no. 2 (2022): 298–304. http://dx.doi.org/10.20295/1815-588x-2022-19-2-298-304.

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Purpose: To explore the ways to improve the quality of freight forwarding services, to reduce transport constituent in price as well as the possibilities to improve supply chains in modern conditions using quality management methods. To evaluate the possibilities and to select a priority freight forwarding company in accordance with cargo owner requests. To do this, first to analyze the needs of cargo owners for transportation and then to transfer the cargo owner’s requests into technical and technological requirements for being provided services with the help of “quality house” matrix. To ana

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Sugiono, Ahmad, Agus Rahayu, Lili Adi Wibowo, and Ratih Hurriyati. "Analysis of Incoterms and Relational Resources to Improve Competitive Advantage: A Study of Freight Forwarders Company in Indonesia." Asian Journal of Logistics Management 2, no. 2 (2023): 64–91. http://dx.doi.org/10.14710/ajlm.2023.20288.

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This study aims to analyze the impact of Incoterm and relational resources on the competitive advantage of Indonesian Freight forwarders. The measurement methodology uses structural equation model (SEM) analysis with SmartPLS software to analyze the impact of Incoterms and relational resources on competitive advantage. Through social media, online questionnaires were sent to gather research data. The Likert scale of 5 was used to create the questionnaire. Companies that provide freight forwarding services were the respondents in this study, chosen by simple random sampling. Online questionnair

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Liu, Chenglian, and Sonia C.-I. Chen. "A Novel Integrated Freight Forwarding Information System Based on Block-Chain Technology." WSEAS TRANSACTIONS ON INFORMATION SCIENCE AND APPLICATIONS 19 (September 14, 2022): 186–92. http://dx.doi.org/10.37394/23209.2022.19.19.

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As an emerging foreign trade model, crossborder E-commerce is booming. This foreign trade model shortens the distance between products from manufacturers to foreign consumers and reshapes the value chain of foreign trade. However, because buyers and sellers use virtualization. Negotiations and consultations on the platform may also involve the participation of freight forwarders and the services of shipping companies, which increases the uncertainty of the transaction process and results. How to efficiently and confidentially transfer information to each other is the main idea and goal of this

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Royzaldi Royzaldi, Fadiyah Hani Sabila, and Nurmaliana Sari Siregar. "Peranan Freight Forwarding dalam Pengurusan Dokumen Ekspor pada PT. Samudera Lautan Luas Medan." Jurnal Manajemen Kewirausahaan dan Teknologi 1, no. 4 (2024): 31–42. https://doi.org/10.61132/jumaket.v1i4.387.

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This research aims to analyze the role of Freight Forwarding (FF) in export document management at PT. Samudera Lautan Luas Medan. The process begins with shipping planning between ports, with documents being the primary requirement for export activities. PT. Samudera Lautan Luas Medan handles all documents involving various parties such as exporters, importers, shipping companies, banks, customs, and related agencies. Key documents include proforma shipping instructions, invoices, packing lists, bills of lading, and other supporting certificates. As a freight forwarding company, they act as t

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Zhang, Ling, Yifang Zhan, Zixi Wang, and Meiyan Xiao. "Research on the Dilemma and Countermeasures of the Customer Service Management of International Freight Forwarders under the New Normal——Take Guangdong GW Company as an example." E3S Web of Conferences 253 (2021): 02062. http://dx.doi.org/10.1051/e3sconf/202125302062.

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In the context of the global epidemic that has lasted for many months, international trade has been declining, and China’s economy has entered a new normal. The global international freight forwarding industry is becoming more and more competitive. Many small and medium-sized international freight forwarding companies are facing difficulties in survival. Risk of bankruptcy. This article takes the customer service management of Guangdong GW international freight forwarder as an example, analyzes the dilemma of international freight forwarder customer service management under the new normal, and

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Kilibarda, Milorad, Svetlana Nikolicic, and Milan Andrejic. "Measurement of logistics service quality in freight forwarding companies." International Journal of Logistics Management 27, no. 3 (2016): 770–94. http://dx.doi.org/10.1108/ijlm-04-2014-0063.

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Ballonje, Tiffany Sayuri Moriwaki, Giovanna Mendes Maciel1, and Junior Ali Antonio Abrão. "The role of freight forwarding in optimizing international logistics: Challenges and Strategies for Maximizing Efficiency." @_GIT (Advances in Global Innovation & Technology) 3, no. 1 (2024): e31239. https://doi.org/10.29327/2384439.3.1-1.

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This study aims to explore the impact of freight forwarding on optimizing international logistics, focusing on the challenges faced and strategies adopted to improve operational efficiency. The research is justified by the growing complexity of global supply chains, which demands more effective logistical solutions for multinational companies. The general objective is to analyze freight forwarding practices that enhance logistics efficiency, while specific objectives include identifying key strategies and assessing their impact on global supply chains. The methodology was qualitative, based on

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Susanto, Primadi Candra, Ni Nyoman Sawitri, Hapzi Ali, and Zahara Tussoleha Rony. "Determinations of employee engagement and employee performance at international freight forwarding company." Edelweiss Applied Science and Technology 8, no. 6 (2024): 356–73. http://dx.doi.org/10.55214/25768484.v8i6.2080.

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Numerous companies have identified five determinations that contribute to low labor productivity in Indonesian freight forwarding companies. It highlights the necessity for comprehensive strategies to enhance employee performance. Therefore, this study investigates the determinations of servant leadership, training, self-efficacy, and discipline on employee performance in freight forwarding companies. The research involved 337 participants, including 164 operational seaport employees, and used purposive sampling. The study used SmartPLS as an analysis tool and conducted tests such as validity,

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YILDIZ, Ramazan Özkan, and Murat AYMELEK. "Striking the Balance: The Priority Ranking of Flexible Work Arrangements in Freight Forwarding Companies." Marine Science and Technology Bulletin 12, no. 4 (2023): 428–44. http://dx.doi.org/10.33714/masteb.1345746.

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The Flexible Work Arrangements (FWA) is increasing its prominence in today’s business world. Companies are increasingly adopting flexibility to improve employee happiness and overall operational efficiency as the landscape of work patterns evolves. There is a growing research need to address the relative importance of different FWA according to specific business fields of the companies. This study aims to contribute to the field of organizational management by systematically prioritizing and ranking various FWA in the context of Turkish freight forwarding companies using the Analytic Hierarchy

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Aini, Delvi Nur, Aditya Rezky Pratama, Puji Dwi Rinanda, Allam Jaya Prakash, and Assad Hidayat. "Comparison of TOPSIS and SMARTER Methods in Selecting Delivery Services." IJATIS: Indonesian Journal of Applied Technology and Innovation Science 1, no. 1 (2024): 30–40. http://dx.doi.org/10.57152/ijatis.v1i1.1139.

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The rapid growth of the e-commerce world has propelled the demand for freight forwarding services, a pivotal component in maintaining the smooth flow of this business. Major companies like JNE, TIKI, Kantor Pos Indonesia, SiCepat, and J&T Express are involved. However, despite this convenience, various challenges often accompany the shipping process. Some of these include delayed deliveries, lost or damaged items, or even misdeliveries to the wrong customers. This presents a dilemma for leading e-commerce companies in selecting the most suitable delivery service partner. Hence, a decision

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Anggraini, Liana Dwi, and Muhammad Tohir. "Dynamics of Multimodal Transportation and Freight Forwarding in Indonesia: A Comprehensive Analysis of Challenges, Strategic Roles, and Policy Responses." Siber Journal of Transportation and Logistics 3, no. 2 (2025): 98–112. https://doi.org/10.38035/sjtl.v3i2.498.

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Multimodal transport and freight forwarding play a crucial role in Indonesia's logistics system, especially given its archipelagic geography. This research analyzes the challenges, roles, and government initiatives related to these two sectors. Multimodal transport is defined as the carriage of goods using at least two different modes under a single contract, with the Multimodal Transport Operator (MTO) bearing full responsibility. Meanwhile, freight forwarding involves arranging and coordinating commodity shipments across borders, helping companies simplify processes and enhance efficiency. N

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Kamaluddin, Muhammad Aqil, and Zahry Vandawati Chumaida. "Liability of Freight Forwarding Companies for Losses on Delivery of Fishery Products Due to Container Shortage Effects." Media Iuris 8, no. 1 (2025): 113–36. https://doi.org/10.20473/mi.v8i1.55052.

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Nowadays various types of transportation are also used in the context of Indonesia’s development, one of which is the sea transportation service business or better known as freight forwarding. However, there has been a decline in export products which cannot be separated from the impact of containers shortage. Previously, the impact of container shortages often occurred, but only for a short time. However, a long-term containers shortage only occurred when the COVID-19 pandemic emerged. With the effects of a shortage of containers, this was exacerbated by other problems such as limited space o

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Zimbalis, Aprillia, Nofrisel Nofrisel, and Mustikasari Mustikasari. "The Influence of Product Price and Quality on Customer Repurchase Intentions Through Customer Satisfaction Mediation." Jurnal Impresi Indonesia 3, no. 6 (2024): 428–37. http://dx.doi.org/10.58344/jii.v3i6.4961.

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This research was conducted with the aim of knowing the influence of prices and products on PT. XYZ Forwarding Indonesia on Repurchase Intention with customer satisfaction as an intervening variable. This affects business competition conditions in the Freight Forwarding industry. Currently, many Freight Forwarding companies have just been established and dare to provide the best offers to attract their customers. The type of research used is quantitative research using a questionnaire as a data collection instrument. The population in this study was PT service users. XYZ Forwarding Indonesia,

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Nugymanova, G., M. Nurgaliyeva, Zh Zhanbirov, V. Naumov, and I. Taran. "Choosing a servicing company’s strategy while interacting with freight owners at the road transport market." Naukovyi Visnyk Natsionalnoho Hirnychoho Universytetu, no. 1 (2021): 204–10. http://dx.doi.org/10.33271/nvngu/2021-1/204.

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Purpose. To develop the methodology for choosing the strategies of freight forwarding companies in the situation of interaction with freight owners as customers of forwarding services. Methodology. The game-theoretical approach is used to formalize the conflict situation between a freight forwarding company and a cargo owner. A set of services proposed by forwarders is used as the base in order to represent possible strategies of a forwarder as the vector of probabilities that the respective services are provided for a client. The strategies of the cargo owner are represented as a binary varia

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Sidjabat, Sonya, Prasadja Ricardianto, Muhammad Wisanggeni Ariohadi, et al. "Supplier performance assessment: Empirical evidence in Indonesian freight forwarding companies." Journal of Infrastructure, Policy and Development 8, no. 9 (2024): 6296. http://dx.doi.org/10.24294/jipd.v8i9.6296.

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This research aimed to assess the results of two vendors used by the company in the shipping process of export goods. Two leading suppliers for one similar activity had caused more difficulties in the monitoring and controlling activities of DHL Global Forwarding Indonesia. This research used qualitative and quantitative methods, with the Analytic Hierarchy Process decision-making method using 36 internal staff members as the sample. Through a qualitative calculation method by distributing questionnaires to the existing suppliers, namely Monang Sianipar Kargo and Andima Transportindo, it was f

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Wang, Xin, Herbert Kopfer, and Michel Gendreau. "Operational transportation planning of freight forwarding companies in horizontal coalitions." European Journal of Operational Research 237, no. 3 (2014): 1133–41. http://dx.doi.org/10.1016/j.ejor.2014.02.056.

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Febrianto, Dedi, and Fajria Fatmasari. "How can handling customers’ complaints make freight forwarding companies resilient to future challenges?" SOSIOHUMANIORA: Jurnal Ilmiah Ilmu Sosial Dan Humaniora 10, no. 1 (2024): 14–29. http://dx.doi.org/10.30738/sosio.v10i1.15598.

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It is unquestionably impossible to separate the complexity of freight forwarding tasks in managing export-import documents from the issues that lead to customers' complaints. For this reason, this study is conducted to deeply investigate the forms of customer complaints at freight forwarding companies, the complaints handling strategies used, as well as explore the service recovery generated after complaints. It involved four freight forwarding companies in DKI Jakarta province. The staff who handled customer complaints from each company was asked to fill out a complaint sheet whenever the com

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Rajesh, Deepa, Sandeep Kumar Gupta, Svitalana Ilinich, and Nikhil Singh. "AN ASSESSMENT OF CHALLENGES AND FACTOR INFLUENCING THE FREIGHT FORWARDING BUSINESS IN THE LOGISTICS INDUSTRY." ECONOMICS, FINANCE AND MANAGEMENT REVIEW, no. 2 (June 30, 2023): 4–23. http://dx.doi.org/10.36690/2674-5208-2023-2-4-23.

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This research was undertaken with the sole aim of understanding some of the challenges and Factor Influencing the Freight Forwarding Business in the organizations involved the Forwarding and distribution of shipper Cargo encounter in their logistics operations. A freight forwarder is a person or company that organizes shipments for individuals or corporations to get large orders from the manufacturer or producer to market or final point of distribution. Forwarders will contract with a carrier to facilitate the movement of goods. A forwarder is not typically a carrier but is an expert in supply

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Sergiris A Ortega, Jethro Noel C Daños, and Rustum D Gevero. "Benevolence as a predictor of customer referrals: A study on ocean freight forwarders." International Journal of Science and Research Archive 15, no. 2 (2025): 1750. https://doi.org/10.30574/ijsra.2025.15.2.1621.

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This study investigates the role of benevolence, a form of emotional trust as a predictor of customer referrals in the ocean freight forwarding industry. While previous research has explored the effects of technical and functional service quality on customer satisfaction, this research emphasizes the emotional factors that drive referral behavior. Using a quantitative approach and multiple linear regression analysis, data were collected from customers who had firsthand experience with freight forwarding services. Results showed that among all the evaluated factors technical quality, functional

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Dewi Rakhmadani, Ade Suryana, and Endro Andayani. "FORWARDING SALES FORECASTING ANALYSIS OF FREIGHT FORWARDING SERVICES AT PT. GLOBAL DRAGON OCEAN." International Journal of Social Science 3, no. 1 (2023): 67–80. http://dx.doi.org/10.53625/ijss.v3i1.6251.

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This study aims to find out how to forecast and predict the number of sales of freight forwarding services at PT Samudera Naga Global. This research was conducted using autoregression and exponential smoothing methods. The author conducts research on companies engaged in the transportation of goods that manage all or part of the activities related to the delivery and receipt of goods through transportation routes. The results of the research were carried out using two methods, namely autoregression and exponential smoothing by comparing the smallest error rate, indicating the best and most app

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Richa Yohana Rusli Siahaan, Dr.Ir. Martono Anggusti, Dr.Ir. Martono Anggusti, S.H.,M.H.,M.M, and Jinner Sidauruk, S.H.,M.Hum. "Legal Analysis of the Responsibility of Expedition Companies X to Service Users Goods that are Damaged or Lost During Stacking in the Stacking Field." Journal of Law, Politic and Humanities 5, no. 2 (2025): 1216–24. https://doi.org/10.38035/jlph.v5i2.1278.

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Sea transportation plays a very important role in international trade as one of the main components in the process of distributing goods. Nonetheless, the losses incurred in sea transportation activities are often greater than the losses caused by the transportation process itself, such as damage, shortages, and loss of goods that can occur during the process of unloading goods at the port by freight forwarding companies by sea. This study aims to analyze the limits of obligations and legal relationships between freight forwarding companies, carriers, and sea freight forwarding companies in th

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Iliychovski, Svetoslav, and Teodora Filipova. "ORGANIZATIONAL AND TAX ASPECTS OF THE FREIGHT FORWARDING ACTIVITIES IN BULGARIA." Innovative economics and management 11, no. 2 (2024): 6–16. http://dx.doi.org/10.46361/2449-2604.11.2.2024.6-16.

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Svetoslav Iliychovski E-mail: s.iliychovski@uni-svishtov.bg Assoc. Prof. PhD, DA Tsenov Academy of Economics Svishtov, Bulgaria https://orcid.org/0000-0001-9947-8650 Teodora Filipova E-mail: t.filipova@uni-svishtov.bg Assoc. Prof. PhD, DA Tsenov Academy of Economics Svishtov, Bulgaria https://orcid.org/0000-0001-6584-5846 Abstract: The research is aimed at a specific sub-sector of the economy, with importance for the development of many business ventures. Knowledge of the main regulatory documents, the essence, the place and the role of forwarding in the company's processes is a leading factor

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Prasetyo, Agus, Adijati Utamingsih, and Paulus Wardoyo. "STRATEGI BISNIS UNTUK MEMPERTAHANKAN PENJUALAN JASA PENGIRIMAN KARGO FREIGHT FORWARDING PADA MASA PANDEMI COVID-19." Magisma: Jurnal Ilmiah Ekonomi dan Bisnis 11, no. 1 (2023): 56–66. http://dx.doi.org/10.35829/magisma.v11i1.276.

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The purpose of this study is to understand business strategies in maintaining sales of cargo shipping services for Freight Forwarding companies engaged in exports and imports during the covid 19 pandemic. Facing competition, every freight forwarding company must have the right business strategy in order to maintain sales of its cargo shipping services. most of which experienced a decline during the COVID-19 pandemic. The strategy is designed through a SWOT analysis by knowing the company's internal (IFE) and external (EFE) factors. The research used a descriptive qualitative approach. Data was

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Dias, A. A. C. N., D. G. N. D. Jayarathna, and P. W. G. Madhushani. "Determinants of Customer Satisfaction in Freight Forwarding Companies in Sri Lanka." International Journal of Multidisciplinary Studies 5, no. 2 (2018): 84. http://dx.doi.org/10.4038/ijms.v5i2.102.

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Sundararajan, Dr S., and Dr N. Ramar. "Worker’s wellness and efficiency during the pandemic in freight forwarding companies." International Journal of Research in Human Resource Management 5, no. 2 (2023): 63–67. http://dx.doi.org/10.33545/26633213.2023.v5.i2a.152.

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Totska, Olesia, and Maksym Prosvirnikov. "Organisational structure and external relations of an international road freight carrier." Економіка і регіон/ Economics and region, no. 1(92) (February 9, 2024): 195–201. https://doi.org/10.26906/eir.2024.1(92).3328.

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The purpose of the study is to examine the organisational structure and external relations of an international road freight carrier, as well as the functions and tasks of its personnel. One of the domestic companies engaged in international road freight transportation was selected for the analysis. It has been determined that the company has a line-functional organisational management structure, where the line units make decisions and the functional units ensure their implementation. The organisational structure of the international road freight carrier has a peculiarity – it has two departmen

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Cyperski, Szymon, Paweł D. Domański, and Michał Okulewicz. "Hybrid Approach to the Cost Estimation of External-Fleet Full Truckload Contracts." Algorithms 16, no. 8 (2023): 360. http://dx.doi.org/10.3390/a16080360.

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Freight forwarding and transportation are the backbone of the modern economy. There are thousands of transportation companies on the market whose sole purpose is to deliver ordered goods from pickup to delivery. Transportation can be carried out by two types of fleets. A company can have its own trucks, or it can use third-party companies. This transportation can be carried out in a variety of formulas, with full truckload being the most common for long routes. The shipper must be aware of the potential cost of such a service during the process of selecting a particular transport. The presente

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Batalova, Natal'ya, and Liana Chechenova. "Introduction of Digital Solutions into Intermodal Freight Transportation System." Bulletin of scientific research results 2022, no. 3 (2022): 163–73. http://dx.doi.org/10.20295/2223-9987-2022-3-163-173.

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Purpose: To justify the use of a digital platform at organization of rail freight transportation, allowing to minimize transportation costs, delivery time, time loss at all stages of lifecycle and to simplify significantly the access to infrastructure facilities. The given study confirms that the introduction of advanced digital technologies into intermodal freight transportation system contributes to the effective interaction between railway companies, seaports and regulatory authorities. Methods: Analytical methods of reporting data of Asian and European railway companies — members of Intern

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Tang, Jinyu. "Analysis of the Impact of Shipping Tariffs on the Marginal Efficiency of Freight Forwarders Based on Cost Optimization and Supply Chain Resilience." Advances in Economics, Management and Political Sciences 162, no. 1 (2025): 62–65. https://doi.org/10.54254/2754-1169/2025.20067.

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In contemporary society, globalized trade continues to develop and become the mainstream of economic trade. As an important role in the shipping industry connecting all parts of the shipping industry, the operational efficiency and cost control ability of freight forwarding enterprises are directly related to the competitiveness of foreign trade enterprises. This thesis aims to analyze the role of shipping rate fluctuation and supply chain resilience on the marginal efficiency of freight forwarding enterprises, which is assessed by collecting shipping rate indices and analyzing past literature

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Özsomer, Aysegül, Michel Mitri, and S. Tamer Cavusgil. "Selecting International Freight Forwarders: An Expert Systems Application." International Journal of Physical Distribution & Logistics Management 23, no. 3 (1993): 11–21. http://dx.doi.org/10.1108/09600039310039142.

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The recent changes in the international forwarding environment have witnessed the emergence of “new forms” of forwarders incorporating a broad spectrum of services under one roof. Such total logistics companies are becoming a critical third party in obtaining a competitive advantage in foreign markets. Hence, the evaluation and selection of an international freight forwarder is no longer a simple operational decision but a strategic one. Presents and explains an expert systems tool to assist decision makers in selecting the freight forwarder which fits their needs best. The system, called FREI

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