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Journal articles on the topic 'Freight forwarding services'

Author: Grafiati

Published: 30 May 2022

Last updated: 31 July 2025

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1

Grytsenko, S. I., and O. D. Fedorchuk. "Strategic Prospects for the Development of Freight Forwarding Services in Global Supply Chains." Herald of the Economic Sciences of Ukraine, no. 2(47) (2024): 122–29. https://doi.org/10.37405/1729-7206.2024.2(47).122-129.

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The article defines the essence of freight forwarding services, considers the features of the provision and development of freight forwarding services in global supply chains. The modern regulatory framework regulating the organization of freight forwarding services in global supply chains is outlined. A forecast analysis of the volumes of the global logistics market from 2024 to 2033 is carried out, which indicates a gradual growth in the volumes of the logistics market. The third largest logistics market in the world is the European market, in which Ukrainian freight forwarding companies act

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2

Irianto, Irianto. "PEMILIHAN PERUSAHAAN JASA PENGIRIMAN BARANG TERBAIK MENGGUNAKAN METODE TOPSIS." JURNAL TEKNOLOGI INFORMASI 1, no. 1 (2017): 74. http://dx.doi.org/10.36294/jurti.v1i1.46.

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Abstract - The increase in internet users throughout Indonesia has also increased the purchase of goods online. Most items purchased online use freight forwarding services. With many companies engaged in freight forwarding services, such as JNE, TIKI, POS, AND CARGO, making users get many alternatives to use freight forwarding services. Many factors influence online users in the selection of freight services, such as shipping time, price offered, services provided, to the reputation of the company. Keywords - SPK, Topsis, Freight Forwarding

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Ramadhani, A. Zainur Rasyidi, Zahry Vandawati, and Bambang Sugeng Ariadi Subagyono. "The Responsibility of a Sea Freight Transport Management Services Company for Damage to Goods in a Third-Party Logistics Agreement." Pena Justisia: Media Komunikasi dan Kajian Hukum 23, no. 1 (2024): 639. http://dx.doi.org/10.31941/pj.v23i1.3958.

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<p class="TableParagraph"><em>This research aims to analyze the limits and forms of accountability carried out by Freight Forwarding companies which are based on TPL agreements. This research is normative legal research with a conceptual, case and statutory approach. The research results confirm that Freight Forwarding's liability limits only cover damage and loss of goods resulting from errors and/or negligence from management and logistics management aspects which are direct losses. In connection with losses that are consequential or indirect, responsibility cannot be held. Liabi

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Solihat, Ani, Mimin Nurjanah, Rani Rahmayani, Andry Trijumansyah, and Iis Iskandar. "The Role of Brand Trust in Achiving Competitive Advantage (Case Study: PT Pos Indonesia Bandung)." Relevance: Journal of Management and Business 3, no. 1 (2020): 90–103. http://dx.doi.org/10.22515/relevance.v3i1.2231.

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The purpose of this study is to determine the role of brand trust in achieving the competitive advantage of PT Pos Indonesia Bandung freight forwarding services. The method in this study uses quantitative methods. This research uses the Stastical Pakage for the Social Sciences (SPSS) program which aims to measure the effect of brand trust on the competitive advantage of PT Pos Indonesia Bandung freight forwarding services. The sampling technique of this study used purposive sampling and the determination of samples was calculated using the Rao Purba formula with a total sample of 96 people. Th

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AFANASYEVA, O. K., K. V. BELOUS, and N. V. ANTONOVA. "DIVERSIFICATION STRATEGY AS A WAY TO INCREASE THE COMPETITIVENESS OF A FREIGHT FORWARDING COMPANY." Economic innovations 24, no. 4(85) (2022): 17–26. http://dx.doi.org/10.31520/ei.2022.24.4(85).17-26.

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Topicality. The need of introducing new strategies and services to the activities of freight forwarding companies in order to increase their own competitiveness and maintain their positions in the market in due to the growing number of logistics service providers such as NVOCC (Non-Vessel Operating Common Carrier) the services of traditional freight forwarders and their functional differences become unclear.Aim and tasks. The systematization of diversification`s types of the activities made by freight forwarding companies as a strategic direction of increasing competitiveness in the market of

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Poliak, Miloš, Patrícia Šimurková, Marek Jaśkiewicz, and Salvador Hernandez. "Unification Proposal on Market Access for Freight Forwarding in the European Union." New Trends in Production Engineering 1, no. 1 (2018): 197–203. http://dx.doi.org/10.2478/ntpe-2018-0025.

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Abstract The paper deals with the issue of different market access for the transport procurement in the EU in context of open market of providing forwarding services. It highlights different requirements of market access in freight forwarding. The article proposes conditions of market access unification in freight forwarding based on analysis of the existing situation. It also refers to the different responsibility of freight forwarder depending on membership in the national associations of freight forwarders. The contribution analyses the limitation of liability in freight forwarding and show

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Poliak, Miloš, Patrícia Šimurková, Michaela Mrníková, and Lenka Komačková. "Market Access in Freight Forwarding and Responsibility of Freight Forwarder." Transport and Communications 4, no. 2 (2016): 10–14. http://dx.doi.org/10.26552/tac.c.2016.2.3.

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The paper deals with the issue of different market access for the transport procurement in the EU in context of open market of providing forwarding services. The paper highlights different requirements of market access in freight forwarding. It also refers to the different responsibility of freight forwarder depending on membership in the national associations of freight forwarders. The contribution analyses the limitation of liability in freight forwarding and shows differences in contract of freight forwarding for particular shipments by model examples.

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Phuoc, Ngo Duc, Nguyen Hai Quang, Tran Quang Phu, Nguyen Thi Thuy Van, Pham Cong Doan, and Duong Minh Thai. "The Role of Aviation Transport Infrastructure in the Air Freight Logistics Service Chain: A Case Study in Vietnam." International Journal on Advanced Science, Engineering and Information Technology 15, no. 1 (2025): 112–20. https://doi.org/10.18517/ijaseit.15.1.12013.

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In recent years, the aviation sector has been strongly developing in all cities of Vietnam. However, the government management and infrastructure seem not to satisfy the growth of aviation transport, showing that proper policies are needed to boost the aviation sector's development. This study evaluates the role of government management and aviation transport infrastructure in the air freight logistics service chain, with an empirical investigation conducted in Vietnam. Data was collected through surveys of 700 enterprises that had shipped goods via air freight forwarders or air cargo agents.

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Popovych, Pavlo, Svitlana Shyriaieva, and Ninel Selivanova. "Analysis of the interaction of participants freight forwarding system." Journal of Sustainable Development of Transport and Logistics 1, no. 1 (2016): 16–22. https://doi.org/10.14254/jsdtl.2016.1-1.3.

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Main goal of this work is the analysis of the interaction of participants of freight forwarding activities. Research methods included analysis of scientific literature, theory of systems and systems analysis, methods of induction and deduction. As sources of information used and applied work of fundamental importance known foreign and local scientists and regulatory and legislative documents of Ukraine for the state transport policy. In the article the basic interactions of participants of freight forwarding activities. Classified components freight forwarding services. Assign the concept frei

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Cipriano, Jenny A., and Romeo I. Parcero. "Status and prospects of selected global freight forwarding & logistics companies in Parañaque City towards an improved logistics service quality." Executives 3 (May 31, 2022): 12–28. https://doi.org/10.5281/zenodo.10811340.

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The importance of logistics service quality (LSQ) is rising. The quantity of studies on the quality of logistics services has increased recently. The study looked at how consumers and workers of global freight-forwarding and logistics organizations felt about logistics service quality (LSQ) based on their demographic profile. The study employed a descriptive survey approach using a questionnaire. Respondents of the study are the one hundred five (105) customers of global freight-forwarding companies in Paranaque City and one hundred forty-eight (148) employees of the global freight-forwarding

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Setia Wiguna, Esa, HM Thamrin, Suharto Abdul Majid, and Yana Tatiana. "Building Orchestration of the Logistics Industry Through the Creation of a Services Ecosystem in Indonesian Freight Forwarder Companies." Dinasti International Journal of Economics, Finance & Accounting 5, no. 4 (2024): 3327–36. https://doi.org/10.38035/dijefa.v5i4.3073.

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Abstract: In the last seven to eight years, there have been three disruptions at once: Digital Disruption, Millennial Disruption, and Pandemic Disruption. Relevant to the three disruptions which are also accompanied by changes in consumer behavior, the freight forwarding industry in Indonesia needs to transform from services product to services ecosystem. This can provide value to stakeholders in the freight forwarding industry in particular and the logistics industry in general, including transportation service providers (land, sea, air, train), warehousing, stevedoring, heavy equipment renta

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12

MAIROZA, DELFI. "Proposed Marketing Strategy for Freight Services Based on Consumer Preferences and Perceptions with the Multidimensional Scaling Method." Jurnal Teknik Industri: Jurnal Hasil Penelitian dan Karya Ilmiah dalam Bidang Teknik Industri 6, no. 1 (2020): 53. http://dx.doi.org/10.24014/jti.v6i1.9916.

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This research is one of the freight forwarding companies in Indonesia to various regions or cities. However, the presence of many freight forwarding companies has caused many competitors to make it less a priority for SMEs to deliver goods. The purpose of this study is to design a marketing strategy for freight forwarding services based on consumer preferences and perceptions. The method used in this research is Multidimensional Scaling. This method is one procedure for classifying consumer preferences and perceptions based on visual similarities in a geometry. The results of this study are in

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Ding, Ji-Feng, Chung-Yuan Dye, Shin-Yun Liang, Chien-Chang Chou, Wen-Jui Tseng, and Wen-Hwa Shyu. "Evaluating key factors influencing the development of multi-country consolidation for ocean freight forwarders in Taiwan." Proceedings of the Institution of Mechanical Engineers, Part M: Journal of Engineering for the Maritime Environment 231, no. 1 (2016): 342–52. http://dx.doi.org/10.1177/1475090215621577.

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The development of multi-country consolidation services has become a major feasible direction for major ocean freight forwarding firms in Taiwan. However, ocean freight forwarding firms must ponder which factors are most important when considering with the development of multi-country consolidation services. Therefore, the main purpose of this article was to apply the fuzzy analytic hierarchy process method to evaluate the key factors influencing the development of multi-country consolidation services for ocean freight forwarding firms in Taiwan. Based on the literature and experts’ opinions,

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Eira Nabilah Rasyiqah Puteri and Sutini Sutini. "Prosedur Jasa Pengiriman Barang pada PT. Wahana Prestasi Logistik." Jurnal Pengabdian Masyarakat 3, no. 2 (2024): 50–60. http://dx.doi.org/10.30640/abdimas45.v3i2.3108.

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Freight forwarding services do have an important role in economic growth, especially in freight transport using airplanes. Transportation that is getting better and developing rapidly and supported by the advancement of science and technology today, many domestic freight forwarding companies are also established. Where a company sends the goods in its handling in addition to using sophisticated facilities and infrastructure, the company also needs cooperation with other parties to expand the network and performance system of the company to be better in its handling. Therefore, there is also a

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Nugymanova, G., M. Nurgaliyeva, Zh Zhanbirov, V. Naumov, and I. Taran. "Choosing a servicing company’s strategy while interacting with freight owners at the road transport market." Naukovyi Visnyk Natsionalnoho Hirnychoho Universytetu, no. 1 (2021): 204–10. http://dx.doi.org/10.33271/nvngu/2021-1/204.

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Purpose. To develop the methodology for choosing the strategies of freight forwarding companies in the situation of interaction with freight owners as customers of forwarding services. Methodology. The game-theoretical approach is used to formalize the conflict situation between a freight forwarding company and a cargo owner. A set of services proposed by forwarders is used as the base in order to represent possible strategies of a forwarder as the vector of probabilities that the respective services are provided for a client. The strategies of the cargo owner are represented as a binary varia

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Myropolskyi, V. V., and R. V. Karpenko. "DISTINCTION OF TRANSPORT CONTRACT FROM TRANSPORT EXPRESSION AGREEMENT." Actual problems of native jurisprudence, no. 4 (August 30, 2019): 54–56. http://dx.doi.org/10.15421/391912.

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The work provides a legal description of the contract of freight forwarding and finds out its place in the contractual obligations. The features and differences of the contract of freight forwarding and transportation agreement and other agreements in the provision of services are considered.

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POPA, CATALIN. "THE ANALYSIS OF FREIGHT FORWARDING SERVICES USING THE BUSINESS PROCESS MODELLING TOOLS." Scientific Bulletin of Naval Academy XXV, no. 2 (2022): 110–16. http://dx.doi.org/10.21279/1454-864x-22-i2-011.

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This paperwork is aiming to describe the business model for freight forwarding services as part of the logistics network, in reference to the freight shipments for individuals or corporations toward the market demand, as final customer, or to final points of goods distribution. The authors have conducted a study of modelling the transport processes within the freight forwarding agent in case of Constant port, using the Business Process Modelling tools and methodology. The Business Process Modelling (BPM) is largely used in the business process management and systems engineering, conceived as t

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Тиньков, С. А., and О. В. Папельнюк. "Assessment of factors influencing the world market of freight forwarding services." Экономика и предпринимательство, no. 1(126) (March 12, 2021): 264–68. http://dx.doi.org/10.34925/eip.2021.126.01.047.

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В статье дана оценка тенденциям и факторам на мировом рынке транспортноэкспедиторских услуг. Последовательно представлена оценка влияния политических, экономических, технологических, социальных и юридических факторов на транспортно-экспедиторские услуги. Дана оценка влиянию пандемии коронавируса и цифровизации на мировой рынок транспортноэкспедиторских услуг. Представлена структура мирового рынка транспортно-экспедиторских услуг. The article provides an assessment of trends and factors in the world market of transport andforwarding services. The assessment of the influence of political, econom

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Volodymyr, Miakushko. "FREIGHT FORWARDING ACTIVITY: BASICS AND BUSINESS PROCESSES." Development of Management and Entrepreneurship Methods on Transport (ONMU) 88, no. 3 (2024): 87–99. https://doi.org/10.31375/2226-1915-2024-3-87-99.

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The main purpose of the article is to study the essence of transport and forwarding activities, the prerequisites for its occurrence, elements and participants, the production process, material and technical components, personnel support, the impact of the cost of transport and forwarding services on the cost of cargo transportation, the features of the organization and the specifics of international transport and forwarding activities and transport and forwarding activities at the national level. The paper examines the role of international globalization, transport processes and transport and

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Nikiforova, Guzel', and Tatyana Sergeeva. "Assessment of the Capabilities of a Freight Forwarding Company When Designing a Cargo Delivery Chain." Proceedings of Petersburg Transport University 19, no. 2 (2022): 298–304. http://dx.doi.org/10.20295/1815-588x-2022-19-2-298-304.

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Purpose: To explore the ways to improve the quality of freight forwarding services, to reduce transport constituent in price as well as the possibilities to improve supply chains in modern conditions using quality management methods. To evaluate the possibilities and to select a priority freight forwarding company in accordance with cargo owner requests. To do this, first to analyze the needs of cargo owners for transportation and then to transfer the cargo owner’s requests into technical and technological requirements for being provided services with the help of “quality house” matrix. To ana

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Lebid, Ievgenii. "Modeling the selection of a freight forwarding company to meet customer needs in the organization of multimodal cargo transportation." Bulletin of Kharkov National Automobile and Highway University, no. 108 (May 16, 2025): 306. https://doi.org/10.30977/bul.2219-5548.2025.108.0.306.

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Problem: The issue of efficiency in the delivery of goods in international transportation is particularly relevant given the high level of competition among intermediary organizations in the freight forwarding services market. Each business entity offers a different range of services to customers, which vary in terms of cost, duration, and service quality. To establish reliable partnerships, it is advisable to agree on cooperation conditions between the client and the service provider that align with the strategic goals of both organizations. Goal: The objective of this study is to develop a s

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Rachmi, Irsafanti, Edhie Budi Setiawan, Yosi Pahala, Veronica Veronica, and Ferdy Trisanto Setiawan. "Customer Service and Delivery Service Quality of Delivery Service Companies." Jurnal Manajemen Transportasi & Logistik (JMTRANSLOG) 11, no. 2 (2024): 153. http://dx.doi.org/10.54324/j.mtl.v11i2.1384.

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The development of goods delivery services could be seen from the growth of service companies’ quantity domestically and abroad. People could determine which delivery services they will use based on their will and the service quality. Freight forwarding companies often experience difficulty in retaining delivery services’ loyal customers. The purpose of the study is to analyze the influence of satisfaction, service quality, and customer’s services on customer’s loyalty of the freight forwarder company. The research technique used the Quantitative approach that the survey data was collected and

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Aini, Delvi Nur, Aditya Rezky Pratama, Puji Dwi Rinanda, Allam Jaya Prakash, and Assad Hidayat. "Comparison of TOPSIS and SMARTER Methods in Selecting Delivery Services." IJATIS: Indonesian Journal of Applied Technology and Innovation Science 1, no. 1 (2024): 30–40. http://dx.doi.org/10.57152/ijatis.v1i1.1139.

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The rapid growth of the e-commerce world has propelled the demand for freight forwarding services, a pivotal component in maintaining the smooth flow of this business. Major companies like JNE, TIKI, Kantor Pos Indonesia, SiCepat, and J&T Express are involved. However, despite this convenience, various challenges often accompany the shipping process. Some of these include delayed deliveries, lost or damaged items, or even misdeliveries to the wrong customers. This presents a dilemma for leading e-commerce companies in selecting the most suitable delivery service partner. Hence, a decision

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Rezzikal, Idelco Febro, DA Lasse, and Marina Iryatie. "Fungsi Gudang Transit dan Pendistribusian Barang Kebutuhan Kapal Charter." Jurnal Manajemen Bisnis Transportasi dan Logistik 6, no. 1 (2020): 67. http://dx.doi.org/10.54324/j.mbtl.v6i1.444.

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The purpose of this study is to determine and analyze the effect of Freight Forwarding and warehouse services on the distribution of goods needed for vessels to chartered vessels. The method used a quantitative method with the data analysis of multiple linear regression, coefficient analysis, coefficient of determination and hypothesis testing (t-test and f-test). From the analysis and discussion results, there is a proportional relationship between Freight Forwarding services and Transit Warehouse to the distribution of goods which is indicated by the multiple linear regression equation of Y

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Hayati*, Sari, Yuli Andriyati, and Leni Handayani. "Effect of Trust, Quality of Service to Jne Express Consumer Satisfaction in Sampit District, Kotawaringin Timur District." Riwayat: Educational Journal of History and Humanities 7, no. 1 (2024): 368–75. http://dx.doi.org/10.24815/jr.v7i1.37217.

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The purpose of this study was to determine the factors that influence consumer satisfaction with JNE Express freight forwarding services in Sampit District, Kotawaringin Timur. District, in the study of 100 people using the Slovin formula. By using the Accidental Sampling method. With the provisions of the data analysis in this study is quantitative using multiple linear regression method and the data is analyzed using the SPSS V.23 program. Based on the results of this study indicate that Trust and Service Quality significantly influence Consumer Satisfaction in JNE Express freight forwarding

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Pinyanitikorn, Nattakorn, Walailak Atthirawong, and Wirachchaya Chanpuypetch. "Examining the Intention to Adopt an Online Platform for Freight Forwarding Services in Thailand: A Modified Unified Theory for Acceptance and Use of Technology (UTAUT) Model Approach." Logistics 8, no. 3 (2024): 76. http://dx.doi.org/10.3390/logistics8030076.

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The freight forwarding industry is poised for significant digital transformation through online platforms that can enhance process efficiency and transparency. Despite the potential benefits, the adoption of such platforms has been slower than anticipated, largely due to customer concerns and specific industry characteristics. This study examines the factors influencing the intention to adopt and the actual use of an online platform for freight forwarding services among business customers in Thailand. A modified Unified Theory for Acceptance and Use of Technology (UTAUT) model, incorporating p

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Kulikova, Marina Sergeevna. "Performance evaluation of international freight forwarding services providing." Science in figures, no. 2 (7) (June 1, 2018): 32–35. http://dx.doi.org/10.21661/r-470801.

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Tien, Vu Viet. "The Freight Forwarding Services in E-Commerce in Viet Nam from Legal Perspective." International Journal of Multidisciplinary Research and Growth Evaluation 6, no. 2 (2025): 900–904. https://doi.org/10.54660/.ijmrge.2025.6.2.900-904.

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The development of digital-technology has created the premise for digitization of the operating of e-commerce. In addition, e-commerce is currently not only fast, ubiquitous but it also brings in a wide range of customers, which includes businesses (B2B-Business to Business model) and consumers (B2C-Business to Consumers model) and they bring great economic value for the businesses in terms of production and business activities. In order to achieve economic value and ensure the smooth circulation of goods, the freight forwarding services are supposed to meet customers' demand, which tends to p

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Poliak, Miloš, and Ekaterina S. Salamakhina. "ANALYSIS OF THE RESPONSIBILITY OF FREIGHT FORWARDERS IN A NUMBER OF CIS COUNTRIES." International Journal of Advanced Studies 12, no. 1 (2022): 34–51. http://dx.doi.org/10.12731/2227-930x-2022-12-1-34-51.

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This article raises the issue of the difference in the amount of the responsibility of freight forwarders in selected countries of the Commonwealth of Independent States (hereinafter CIS). The purpose of this analysis is to determine and compare the amount of responsibility of freight forwarders in different countries. The collected information will be used in the future for the possibility of considering changes in the legislative norms governing international forwarding activities. The proposal to amend the legislative norms will contain the creation of uniform conditions for the responsibil

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Janti, Suhar, Mohammad Adriansyah, and Ghofar Taufik. "Simple Additive Weighting for Decision Support Selection of Expedition Services." SinkrOn 4, no. 2 (2020): 115. http://dx.doi.org/10.33395/sinkron.v4i2.10520.

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Freight forwarding services are increasingly developing and each delivery service provider competes to provide the best service, resulting in competition in terms of price and delivery time, in order to attract the attention of users of shipping services. The number of service providers with various types of packages offered by freight forwarding services, making users difficult in determining the right service provider. One way to overcome this problem is by the existence of a method that can provide recommendations as consideration for making appropriate decisions. This study aims to create

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Prasetyo, Agus, Adijati Utamingsih, and Paulus Wardoyo. "STRATEGI BISNIS UNTUK MEMPERTAHANKAN PENJUALAN JASA PENGIRIMAN KARGO FREIGHT FORWARDING PADA MASA PANDEMI COVID-19." Magisma: Jurnal Ilmiah Ekonomi dan Bisnis 11, no. 1 (2023): 56–66. http://dx.doi.org/10.35829/magisma.v11i1.276.

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The purpose of this study is to understand business strategies in maintaining sales of cargo shipping services for Freight Forwarding companies engaged in exports and imports during the covid 19 pandemic. Facing competition, every freight forwarding company must have the right business strategy in order to maintain sales of its cargo shipping services. most of which experienced a decline during the COVID-19 pandemic. The strategy is designed through a SWOT analysis by knowing the company's internal (IFE) and external (EFE) factors. The research used a descriptive qualitative approach. Data was

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LUZHANSKA, N., I. LEBID, IE LEBID, and M. ROI. "JUSTIFICATION OF THE FEASIBILITY OF COOPERATION BETWEEN FREIGHT FORWARDING ENTERPRISES AND CUSTOMS-LOGISTICS INFRASTRUCTURE OBJECTS." Transport systems and transportation technologies, no. 28 (September 26, 2024): 70–79. http://dx.doi.org/10.15802/tstt2024/312070.

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The purpose of the paper is to plan the activities of freight forwarding enterprises when organizing cooperation with customs-logistics infrastructure objects to meet customer needs. The efficiency indicators of cargo customs complexes, customs warehouses, and temporary storage warehouses were analyzed. The process of selecting customs-logistics infrastructure objects with varying levels of organizational, technical, and technological support was investigated. The proposed development will enable specialists of freight forwarding enterprises to form recommendations for cooperation with customs

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Poliak, M., E. Salamakhina, N. Lakhmetkina, and N. Zhuravleva. "Comparison of freight forwarder liability in selected countries of the European Union and selected countries of the Commonwealth of Independent States (CIS)." IOP Conference Series: Materials Science and Engineering 1247, no. 1 (2022): 012033. http://dx.doi.org/10.1088/1757-899x/1247/1/012033.

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Abstract The continuous flow of movement of goods on the world market forces manufacturers to turn to intermediaries who are able to organize cargo transportation services. At the moment, the most common intermediary is a freight forwarder. This article defines the understanding of the term freight forwarder, its role in the supply chain, as well as the risks associated with transportation. This article analyses the part of forwarding contract which deals with a limitation of the forwarder’s liability. The limitation of the forwarder’s liability allows predicting the amount of compensation to

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Abdyusheva, D. R. "Methodological recommendations for the evaluation of freight forwarding services." Vestnik Universiteta, no. 7 (September 9, 2021): 82–92. http://dx.doi.org/10.26425/1816-4277-2021-7-82-92.

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Individualization of service is the most reasonable way to implement a customeroriented approach in freight forwarding services in conditions of intense competition. The article considers the structure and content of the main mathematical methods for assessing consumer loyalty. The necessity of developing an indicator of service individualization and its systematic use in the practice of organizations` activities for the growth of competitiveness is actualized. The conditions of application of the service individualization method in practice are studied. The systematic use of this indicator wi

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Dewi Rakhmadani, Ade Suryana, and Endro Andayani. "FORWARDING SALES FORECASTING ANALYSIS OF FREIGHT FORWARDING SERVICES AT PT. GLOBAL DRAGON OCEAN." International Journal of Social Science 3, no. 1 (2023): 67–80. http://dx.doi.org/10.53625/ijss.v3i1.6251.

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This study aims to find out how to forecast and predict the number of sales of freight forwarding services at PT Samudera Naga Global. This research was conducted using autoregression and exponential smoothing methods. The author conducts research on companies engaged in the transportation of goods that manage all or part of the activities related to the delivery and receipt of goods through transportation routes. The results of the research were carried out using two methods, namely autoregression and exponential smoothing by comparing the smallest error rate, indicating the best and most app

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LEBID, IE, І. LEBID, and N. LUZHANSKA. "MODELING THE ACTIVITY OF A TRANSPORT AND FORWARDING ENTERPRISE WHEN PERFORMING INTERNATIONAL ROAD TRANSPORTATION." Transport systems and transportation technologies, no. 26 (December 19, 2023): 76–84. http://dx.doi.org/10.15802/tstt2023/293357.

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The purpose of the paper is to improve the activities of a transport and forwarding enterprise in the delivery of goods by road transport in international traffic. The process of interaction between freight forwarders and service customers, taking into account their individual characteristics as business entities and service requirements was researched. The proposed development will allow managers of transport and forwarding enterprises to plan workforce provision, considering the duration of service for different customer categories. Methods. The determination of the duration and reliability

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Dmitriev, Aleksandr V. "Intermodal technologies in the logistics of freight forwarding services." Russian Journal of Entrepreneurship 16, no. 5 (2015): 787. http://dx.doi.org/10.18334/rp.16.5.128.

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Kokkinis, George, Athanassios Mihiotis, and Costas P. Pappis. "Freight forwarding in Greece: Services provided and choice criteria." EuroMed Journal of Business 1, no. 2 (2006): 64–81. http://dx.doi.org/10.1108/14502190610750171.

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Koroleva, Elena Arsentevna, and Evgeniya Valentinovna Filatova. "QUALITY FORMATION ISSUES OF FREIGHT FORWARDING SERVICES IN SHIPPING." Vestnik Gosudarstvennogo universiteta morskogo i rechnogo flota imeni admirala S. O. Makarova 7, no. 1 (2015): 130–37. http://dx.doi.org/10.21821/2309-5180-2015-7-1-130-137.

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Maksimenko, O. A. "Classification of transportation and forwarding costs." Vestnik Universiteta 1, no. 8 (2021): 122–26. http://dx.doi.org/10.26425/1816-4277-2021-8-122-126.

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The scientifically-based classification of costs provides the formation of relevant information about the size, structure and content of the organization’s costs. The need to classify freight forwarding costs is due to the requirements of searching for reserves to minimize the costs of selling products (services). Increasing the cost-effectiveness is the most important management task. The classification of freight forwarding costs makes it possible to identify unproductive expenses in their structure and develop a system of management measures to minimize them, which will lead to an increase

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Rojuaniah, Rojuaniah, Karin Putri Savira, Tantri Yanuar Rahmat Syah, Ikramina Larasati Hazrati Havidz, and Tang Tatang Winanta. "Kualitas Pelayanan, Pengalaman, Kepuasan, dan Perilaku Keluhan Terhadap Loyalitas Pelanggan." Ekonomis: Journal of Economics and Business 8, no. 1 (2024): 329. http://dx.doi.org/10.33087/ekonomis.v8i1.1386.

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The rapid development of online business in Indonesia is increasing because of the character of people in indonesia who always want easy and practical shopping.most of the online businesses themselves use freight forwarding services for export and import activities. This leads to intense competition in the freight forwarding service industry, the purpose of this study to determine the effect of quality of service, customer experience, customer satisfaction or even customer complaint behavior on customer loyalty in the freight forwarding service industry companies.This study was designed using

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Nishanova, Zilola Mirislomovna, and Sojida Komoraddin qizi Setimbetova. "ADVANTAGES OF TRANSPORT FORWARDING." JOURNAL OF INTERNATIONAL SCIENTIFIC RESEARCH 2, no. 2 (2025): 417–20. https://doi.org/10.5281/zenodo.14715597.

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<em>Transport forwarding services play a crucial role in the logistics and cargo transportation process by streamlining the myriad of transactions and documentation required between shippers and consignees. This article explores the advantages of transport forwarding, emphasizing its significance in enhancing efficiency within the overall transportation framework. By relieving stakeholders from complex formalities, transport forwarders facilitate timely and accurate delivery of goods, ensuring a seamless flow of cargo from origin to destination. The comprehensive services provided by forwarder

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Salamakhina, Ekaterina, and Miloš Poliak. "The comparison of forwarding conditions in countries with a civil law system." Archives of Automotive Engineering – Archiwum Motoryzacji 98, no. 4 (2022): 56–64. http://dx.doi.org/10.14669/am/158054.

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The issue of creating international legislation capable of regulating the sphere of forwarding has been considered for quite a long time. The actively expanding volume of services provided by freight forwarders and the increasing blurring of its role and area of responsibility create problems in the mutual understanding of the participants in the client– forwarder – third party chain. The main obstacle to the implementation of an international legislative act is the difference in the laws and customs of individual countries. To identify these differences, the authors analyzed such factors as t

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Said, Miah, Lukman Setiawan, Darmono Darmono, Andi Yusran Paris, Sultan Sultan, and Mochammad Fahlevi. "Exploring factors influencing actual usage of freight forwarding services in Indonesia: A study on desire, outcome expectations, perceived self-efficacy and moderating roles of delivery risk and perceived trust." Decision Science Letters 14, no. 1 (2025): 179–92. https://doi.org/10.5267/j.dsl.2024.10.002.

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This study investigates the factors influencing the actual usage of freight forwarding services in Indonesia, focusing on the roles of desire, outcome expectancy, and perceived self-efficacy, with delivery risk and perceived trust acting as moderating factors. Grounded in Social Cognitive Theory (SCT), this study examines how personal cognitive factors and external risks influence users' attitudes and behaviors toward freight forwarding services. Data were collected from 616 respondents across Jakarta, Surabaya, and Makassar utilizing a structured questionnaire. Partial Least Squares Structura

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Sugiono, Ahmad, Agus Rahayu, Lili Adi Wibowo, and Ratih Hurriyati. "Analysis of Incoterms and Relational Resources to Improve Competitive Advantage: A Study of Freight Forwarders Company in Indonesia." Asian Journal of Logistics Management 2, no. 2 (2023): 64–91. http://dx.doi.org/10.14710/ajlm.2023.20288.

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This study aims to analyze the impact of Incoterm and relational resources on the competitive advantage of Indonesian Freight forwarders. The measurement methodology uses structural equation model (SEM) analysis with SmartPLS software to analyze the impact of Incoterms and relational resources on competitive advantage. Through social media, online questionnaires were sent to gather research data. The Likert scale of 5 was used to create the questionnaire. Companies that provide freight forwarding services were the respondents in this study, chosen by simple random sampling. Online questionnair

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Sergiris A Ortega, Jethro Noel C Daños, and Rustum D Gevero. "Benevolence as a predictor of customer referrals: A study on ocean freight forwarders." International Journal of Science and Research Archive 15, no. 2 (2025): 1750. https://doi.org/10.30574/ijsra.2025.15.2.1621.

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This study investigates the role of benevolence, a form of emotional trust as a predictor of customer referrals in the ocean freight forwarding industry. While previous research has explored the effects of technical and functional service quality on customer satisfaction, this research emphasizes the emotional factors that drive referral behavior. Using a quantitative approach and multiple linear regression analysis, data were collected from customers who had firsthand experience with freight forwarding services. Results showed that among all the evaluated factors technical quality, functional

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Tushin, Nikolay Andreyevich, and Kirill Maximovich Timukhin. "Effects of competition on the market of freight forwarding services." Transport of the Urals, no. 2 (2016): 69–74. http://dx.doi.org/10.20291/1815-9400-2016-2-69-74.

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Abdyusheva, Dinara. "METHODOLOGICAL APPROACHES TO THE MANAGEMENT SYSTEM OF FREIGHT FORWARDING SERVICES." VESTNIK UNIVERSITETA, no. 10 (2018): 5–9. http://dx.doi.org/10.26425/1816-4277-2018-10-5-9.

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Liu, Chenglian, and Sonia C.-I. Chen. "A Novel Integrated Freight Forwarding Information System Based on Block-Chain Technology." WSEAS TRANSACTIONS ON INFORMATION SCIENCE AND APPLICATIONS 19 (September 14, 2022): 186–92. http://dx.doi.org/10.37394/23209.2022.19.19.

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As an emerging foreign trade model, crossborder E-commerce is booming. This foreign trade model shortens the distance between products from manufacturers to foreign consumers and reshapes the value chain of foreign trade. However, because buyers and sellers use virtualization. Negotiations and consultations on the platform may also involve the participation of freight forwarders and the services of shipping companies, which increases the uncertainty of the transaction process and results. How to efficiently and confidentially transfer information to each other is the main idea and goal of this

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Pohan, Chairil Anwar, and Pebriana Arimbhi. "EVALUASI PEMAJAKAN ATAS NILAI TAMBAH DALAM BIAYA ANGKUTAN LAUT DAN UDARA (FREIGHT) KARGO PADA PERUSAHAAN FREIGHT FORWARDING DI INDONESIA." Transparansi Jurnal Ilmiah Ilmu Administrasi 9, no. 2 (2018): 281–85. http://dx.doi.org/10.31334/trans.v9i2.32.

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Enactment of the application of the tax base in the form of Other Values for Freight Charges has become a smart "breakthrough" of the basic principles and tax characteristics contained in the VAT and VAT mechanism, and this policy is considered "successful" raised a complicated issue contained in the aspect fiscal (theoretical concept to aiming the difference in freight) when in fact there is no urgency or complicated issue from the fiscal aspect that requires to "other value" the freight charges for the calculation/imposition of VAT on freight charges in the delivery transaction of Freight Fo

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