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1
S., Priyadharshini, and Catherine Joy R. "Design and Implementation of an Automated Hotel Management System." International Journal of Engineering and Advanced Technology (IJEAT) 10, no. 5 (2021): 37–42. https://doi.org/10.35940/ijeat.E2569.0610521.
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The aim of an automated hotel management system is to handle all aspects of the hotel's information and booking system. This application attempted to cover all operations that occur in residential hotels. It is all identified, from employee management to booking, floors, offices, and room type management, among other things. We sought to demonstrate how data/information is processed in hotels in our project, automated Hotel Management System. The hotel management overview was achieved by splitting the project into different modules. Customers are offered various facilities such as check-in, checkout, and entry editing, as well as advance payments. Customer has the option to cancel his or her reservation if he or she so desires. Customer Id or customer name may be used to search for any customer or employee. It is also possible to inquire about available spaces. It will produce reports for customers, employees (who work in the hotel), and a bill for the customer when the customer checks out. We've only included a few modules because our aim is to get an idea or learn more about how hotels are managed. With the addition of several more components, this type of project may be used in a variety of hotels. The efficiency of any hotel is determined by the method used to obtain and prevent information from customers' personal data for use in the hotel's various services. It has been a complex and difficult operation to manage their outcome revealed, particularly when information flow is consistent. This project focuses on creating a client-side and user interface in Java Script, as well as a backend in Java Spring to support panorama data and images. Index terms- Automated, Front end, Java spring, sql, web development.
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Albarida, Ronlourd T., Allen M. Orbillo., Diane Jane P. Purganan., Marino B. Bartolome Jr., and Jero Angelo Q. Rogero. "Honda Guanzon Alaminos Motorcycle Parts & Services Booking System." International Journal of Research and Innovation in Applied Science X, no. II (2025): 405–8. https://doi.org/10.51584/ijrias.2025.10020036.
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This study aimed to address the inefficiencies of the manual booking system at Honda Guanzon Alaminos by developing a Motorcycle Parts & Services Booking System to streamline reservations, optimize inventory management, and enhance customer experience. The primary objective was to digitize the booking process, improving operational efficiency and service reliability. Key stakeholders, including the branch manager, staff, and customers from Alaminos City, were involved in the research. To further improve system adoption and functionality, stakeholders such as higher management, employees from other branches, and external experts were involved. A pilot phase at multiple branches provided insights into real-world challenges and user needs. Additionally, a support system was created to assist users in resolving issues quickly. Continuous support was offered during the transition phase to address employee concerns about shifting from manual processes. Establishing clear return on investment (ROI) metrics was a priority, including tracking reduced booking errors, increased efficiency, customer satisfaction, and staff productivity. The system’s acceptability testing yielded highly positive results, demonstrating strong performance in functionality, reliability, usability, efficiency, maintainability, and portability. Users highlighted its accuracy, relevance, robust security, and fast response time. It exhibited stable performance, effective error handling, and quick recovery from failures, ensuring seamless operation. Additionally, the system was easy to maintain, adaptable, and simple to install, meeting ISO 9126-1 software quality standards.
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S, Priyadharshini, and Catherine Joy. R. "Design and Implementation of an Automated Hotel Management System." International Journal of Engineering and Advanced Technology 10, no. 5 (2021): 37–42. http://dx.doi.org/10.35940/ijeat.e2569.0610521.
Full textAbstract:
The aim of an automated hotel management system is to handle all aspects of the hotel's information and booking system. This application attempted to cover all operations that occur in residential hotels. It is all identified, from employee management to booking, floors, offices, and room type management, among other things. We sought to demonstrate how data/information is processed in hotels in our project, automated Hotel Management System. The hotel management overview was achieved by splitting the project into different modules. Customers are offered various facilities such as check-in, checkout, and entry editing, as well as advance payments. Customer has the option to cancel his or her reservation if he or she so desires. Customer Id or customer name may be used to search for any customer or employee. It is also possible to inquire about available spaces. It will produce reports for customers, employees (who work in the hotel), and a bill for the customer when the customer checks out. We've only included a few modules because our aim is to get an idea or learn more about how hotels are managed. With the addition of several more components, this type of project may be used in a variety of hotels. The efficiency of any hotel is determined by the method used to obtain and prevent information from customers' personal data for use in the hotel's various services. It has been a complex and difficult operation to manage their outcome revealed, particularly when information flow is consistent. This project focuses on creating a client-side and user interface in Java Script, as well as a backend in Java Spring to support panorama data and images.
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Miko Bryan O. Ortillo., Dr. Carlo Genster P. Camposagrado., John Lloyd R. Alonte., Bren N. Ferrer., and Emelh Jay D. Ochavez. "Enhancing Car Service Efficiency: Shee Auto Polish Ceramic Coating’s Online Booking System Development." International Journal of Latest Technology in Engineering Management & Applied Science 14, no. 2 (2025): 105–10. https://doi.org/10.51583/ijltemas.2025.14020012.
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Abstract: Car owners face the challenge of finding convenient and efficient car wash services in San Vicente, Alaminos City. Among them, Shee Auto Polish & Ceramic Coating stands out, but its manual appointment booking process often leaves customers frustrated with long wait times and scheduling conflicts. This research introduces a system architecture for a digital platform facilitating car wash appointments at Shee Auto Polish & Ceramic Coating. It aims to address inefficiencies observed in the conventional manual booking method. A solid foundation for comprehending the background and complications behind the development of the car wash booking system is provided by the study’s framework, which is enhanced by the incorporation of ideas from relevant literature. To obtain data from respondents, the researchers utilized a range of data collection methods, such as questionnaires for surveys, in-person interviews, internet searches, document analysis, and observation. The system facilitates customer and employee workflow, improves overall happiness and convenience for the shop and for the community, and offers a user-friendly interface in the system for better usage, effective data management, and improved service delivery for the car wash facility. As Shee Auto Polish & Ceramic Coating anticipates more vehicles, developing an efficient online booking system becomes crucial for improving customer service and operational efficiency.
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Hovipah, Nurul, and Gina Apryani Nurunnisha. "Evaluasi Gofood: Mahal dan Bintang Tiga, Repurchase or No?" Syntax Literate ; Jurnal Ilmiah Indonesia 8, no. 12 (2023): 6467–80. http://dx.doi.org/10.36418/syntax-literate.v8i12.14398.
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Technology information development changed the customer behaviour in desire in booking hotel room. Online Travel Agent is one of the most advanced products that is currently booming and change the room reservation pattern from direct reservation or go show to room reservation by Online Travel Agent. The purpose of this study was to find the information why the booking pattern changed from direct reservation to online travel agent in order to improve the e-commerce in maintain the guest to still choosing Mercure Nexa Bandung as their preferred hotel to stay in Bandung. The result of the study shows Online Travel Agent can increase hotel occupancy rate because they are accessible, efficient and effective at competitive prices as well the hotel costs with sales cost, fees and employee payroll expenses. Hotel’s management support in developing OTA is needed as an effort to increase number of room reservation from OTA.
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Sitompul, Sabar, and Nurbaeti Nurbaeti. "Pengaruh Online Travel Agent terhadap Pemesanan Kamar di Mercure Nexa Bandung." Syntax Literate ; Jurnal Ilmiah Indonesia 7, no. 9 (2023): 14986–98. http://dx.doi.org/10.36418/syntax-literate.v7i9.14077.
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Technology information development changed the customer behaviour in desire in booking hotel room. Online Travel Agent is one of the most advanced products that is currently booming and change the room reservation pattern from direct reservation or go show to room reservation by Online Travel Agent. The purpose of this study was to find the information why the booking pattern changed from direct reservation to online travel agent in order to improve the e-commerce in maintain the guest to still choosing Mercure Nexa Bandung as their preferred hotel to stay in Bandung. The result of the study shows Online Travel Agent can increase hotel occupancy rate because they are accessible, efficient and effective at competitive prices as well the hotel costs with sales cost, fees and employee payroll expenses. Hotel’s management support in developing OTA is needed as an effort to increase number of room reservation from OTA. 
 
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Windy Adriana, Elzas, and M. Ikram Amirin. "SISTEM INFORMASI RESERVASI KAMAR HOTEL BINTANG TIMUR BERBASIS WEB." FORTECH (Journal of Information Technology) 8, no. 1 (2024): 1–5. http://dx.doi.org/10.53564/fortech.v8i1.1219.
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The Hotel Room Reservation management system is able to provide convenience in the daily reservation service process, which is capable of displaying and processing the information required from a hotel's activities, including the number and position of visitors, income, available booking rooms, booking list, etc. The design of this system is expected to make it easier for East Jambi hotels to process data related to hotel room reservation management. The aim of this Thesis for the Room Reservation Information System at the Bintang Timur Hotel Jambi is to facilitate the processing of hotel room reservation data at the Bintang Timur Hotel Jambi. The main elements in forming a system consist of input, process, and output. The input required for this system is input of employee data, guest data, service data, room data and room reservation data. With a process that includes employee data processing, guest data processing, service data processing, room data processing and room reservation data processing, which will produce an output report on hotel room reservation transactions. The software development uses Visual Studio Code as a text editor, a web-based interface is built using the HTML, PHP, CSS programming languages to facilitate the application development process with the PhpMyAdmin database. From this research, a design for the Bintang Timur Jambi Hotel Room Reservation Information System was produced which can simplify the processing of hotel room reservation data and the preparation of reports.
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Rina Wijayanti, Yety Ariesta Indrastuti, Unsa Hudiana, Dwi Oktafiyah Sumadya, Rena Febrita Sarie, and Mei Indrawati. "Sistem Informasi Penyewaan Lapangan Futsal Berbasis Web Dengan Metode Waterfall Menggunakan PHP." Jurnal ilmiah Sistem Informasi dan Ilmu Komputer 5, no. 1 (2025): 09–22. https://doi.org/10.55606/juisik.v5i1.935.
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Futsal is one of the most popular sports in Indonesia and is widely played by various groups in society, especially students and employees. This popularity is primarily due to the practicality of futsal, which fits well into the limited time available for physical activity. However, the current system used to book futsal courts, particularly at Cendikia Futsal Banyuwangi, still relies on conventional methods such as direct meetings, phone calls, handwritten notes, and informal appointment records. These traditional methods are considered less effective and inefficient because they require more time and are prone to scheduling conflicts, data loss, and miscommunication.The purpose of this research is to develop a solution to overcome the manual court booking and scheduling processes by creating a centralized web-based system. The system is designed and implemented using PHP as the programming language and MySQL as the database management system. This web-based system allows users to access the booking platform online, making it easier and faster for customers to reserve futsal courts.Furthermore, it provides a user-friendly interface for administrators to manage schedules, monitor bookings, and store customer data efficiently. The implementation of this system not only increases efficiency but also reduces the possibility of double bookings and human error. It takes advantage of the rapidly growing Internet infrastructure, enabling users to make reservations at any time and from anywhere. In conclusion, the system significantly improves the operational workflow at Cendikia Futsal and enhances customer satisfaction by offering a modern and accessible reservation method.
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Saktiadji, Bayu Nugraha, NM Faizah, and Lucky Koryanto. "Aplikasi Pemesanan Lapangan Olahraga Usman Harun Sport Center Berbasis Android dengan Metode First Come First Serve Menggunakan Android Studio dan Firebase." Computer Journal 1, no. 1 (2023): 53–63. http://dx.doi.org/10.58477/cj.v1i1.64.
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Usman Harun Sport Center is one of the Sport Centers under the auspices of the Jakarta Marine Base Marine Cooperative Primary which is engaged in business, in the form of Sports Field Rental. Until now, Field Orders are still done manually. The method used by the management of the Usman Harun Sport Center is currently inefficient. Therefore, this study has the objectives of (1) Designing a field booking application that can be easily and quickly accessed by customers via gadgets, (2) Designing a field ordering application that can be used by employees to update field availability status information, and (3) Designing a field booking application that can provide an overview of the facilities offered by the Usman Harun Sport Center. From this goal, the authors built and designed an Android-based Usman Harun Sport Center Sports Field Booking Application with the First Come First Serve Method Using Android Studio and Firebase. The final result of this research is to improve the quality and service for Prospective Customers for the Usman Harun Sport Center Sports Field.
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Ndaguba, Emeka, and Cina Van Zyl. "The impact of quality on reputation, supply, price, and booking intentions: A moderation analysis." Journal of Infrastructure, Policy and Development 8, no. 10 (2024): 4683. http://dx.doi.org/10.24294/jipd.v8i10.4683.
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This study investigates the role of property quality in shaping booking intentions within the dynamic landscape of the hospitality sector. A comprehensive approach, integrating qualitative and quantitative methodologies, is employed, utilising Airdna’s dataset spanning from July 2016 to June 2020. Multiple regression models, including interaction terms, are applied to scrutinise the moderating role of property quality. The study unveils unexpected findings, particularly a counterintuitive negative correlation between property quality and booking intentions in Model 7, challenging conventional assumptions. Theoretical implications call for a deeper exploration of contextual nuances and psychological intricacies influencing guest preferences, urging a re-evaluation of established models within hospitality management. On a practical note, the study emphasises the significance of continuous quality improvement and dynamic strategies aligned with evolving consumer expectations. The unexpected correlation prompts a shift towards more context-specific approaches in understanding and managing guest behavior, offering valuable insights for both academia and the ever-evolving landscape of the hospitality industry.
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Azhari, Muhammad, Muhammad Febrian, and Tata Sutabri. "Implementation of Smart Meeting Room Videowall All in One Using Project Management Framework Methodology at PT. Pupuk Sriwidjaja Palembang." Brilliance: Research of Artificial Intelligence 3, no. 2 (2023): 290–99. http://dx.doi.org/10.47709/brilliance.v3i2.3228.
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Smart meeting room is a "smart" meeting room that integrates hardware and software in one meeting room. The design of a smart meeting room videotwall all in one at PT Pupuk Sriwidjaja Palembang is expected to facilitate communication, discussion and negotiation based on meetings, for which an audio-visual system is needed in each conference room. Starting with the pandemic that occurred in Indonesia in early 2020, some companies implemented remote work that did not require employees to come to the office, employees now work remotely more often. Therefore, advances in audio-visual technology and video conferencing are a growing trend that shows no signs of slowing down. This design system aims to create a productive meeting experience for employees of PT Pupuk Sriwidjaja Palembang, whether the participants join directly from the office or remotely. The design of all in onebased meeting room at PT Pupuk Sriwidjaja Palembang using project management framework. The results of this research can facilitate interaction and communication during meetings, smart meeting rooms are equipped with audio and visual support technology. One form of realization of IoT technology in smart meeting room components is its ability to enable automatic settings, both in temperature settings and light settings that can be controlled easily and integrated from just one intuitive touch panel. Therefore, with the design of a smart meeting room based on all in one at PT Pupuk Sriwidjaja Palembang using togaf framework will facilitate the booking system automatically, because all smart meeting room booking processes will be automated easily and quickly. The smart meeting room is actually equipped with various supporting all components, such as a wireless smart screen, which can also function as a smart whiteboard, a set of video conference tools equipped with a microphone to facilitate communication, and a platform with integrated controls to manage all devices.
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Nurwansyah, Andi, NM Faizah, and Winton Ginting. "Aplikasi Pemesanan E-Ticket di Kolam Renang Primer Koperasi Angkatan Laut (Primkopal) Lanmar Jakarta Berbasis Android dengan Metode First Come First Serve Menggunakan Android Studio dan Firebase." Computer Journal 1, no. 1 (2023): 42–52. http://dx.doi.org/10.58477/cj.v1i1.63.
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Primkopal Lanmar Jakarta Swimming Pool is one of the swimming pools under the auspices of the Jakarta Marine Base Marine Cooperative Primary which is engaged in business, in the form of Pool Rentals. Until now, Pool Ticket Ordering is still done manually. The method used by the Primkopal Swimming Pool management is currently inefficient. Therefore, this study has the objectives, (1) Designing a swimming pool ticket booking application that can be easily and quickly accessed by customers via gadgets, (2) Designing a swimming pool ticket ordering application that can be used by employees to update availability status information swimming pool, and (3) Designing a swimming pool ticket booking application that can provide an overview of the facilities offered by Primkopal Swimming Pool. From this goal, the authors built and designed an Android-based application for ordering e-tickets at the Lanmar Jakarta Navy Cooperative Primary Pool (Primkopal) with the First Come First Serve method using Android Studio and Firebase. The final result of this research is to improve the quality and service for prospective purchasers of Primkopal Lanmar Jakarta Swimming Pool Tickets.
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Na Takuatung, Somatat, and Chokeanand Bussracumpakorn. "Boutique Hotel Service Digitalization: A Business Owner Study." Journal of Architectural/Planning Research and Studies (JARS) 21, no. 1 (2023): 167–84. http://dx.doi.org/10.56261/jars.v21.256845.
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The COVID-19 pandemic has generated negative, economic impacts on the tourism and leisure sector in Thailand, especially small boutique hotels. These hotels have had to develop more efficient and innovative approaches to meet new normal expectations, for example, contactless service. Digital technologies, such as Machine Learning and Artificial Intelligence, can open new possibilities and opportunities for hotels to digitize their customers’ services. A review of the literature indicated that data important to the management of hotel products and services include Customer Segmentation, Customer Profiling, Menu Engineering, Productivity Indexing, Customer Associations, Forecasting, Energy Consumption, and Room Rates. These characteristics can be examined by machine learning. This study used a mixed qualitative and quantitative research method. The data were gathered by interviewing two boutique hotel owners in Bangkok and collecting the hotels’ data, including online travel booking agents and direct booking logs, for the period April 2016 – September 2021. The analysis was conducted using the booking data from the two hotels: 3946 records from Hotel A and 3948 from Hotel B. In this research, k-means clustering was used to segment hotel guests. Two-class logistic regression and a two-class boosted decision tree were used to predict the prospective customer, while linear regression and decision forest regression were used to forecast the market demand. The findings reveal a model of hotel business owners’ requirements to innovate new service solutions, such as the contactless software solution, that guests can employ for check-in, check-out, order services, and talk to the hotel through the mobile application. This would help hotel owners to manage costs, employees, and customers. The solution also means that hotel managers would no longer need to be involved in the manual implementation of revenue management tasks. This data analytics approach can effectively sift through the signals detected from market variables, discover patterns and anomalies, make predictions for guest arrivals, and calculate optimum prices in real-time, as the market changes.
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Al-Ansi, Abdullah M. "Applying Information Technology-Based Knowledge Management (KM) Simulation in the Airline Industry." International Journal of New Practices in Management and Engineering 10, no. 02 (2021): 05–09. http://dx.doi.org/10.17762/ijnpme.v10i02.131.
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In previous studies, some of the KM enablers documented include leadership operations in the form of a KM officer, financial aspects, and the organizational culture. On the other hand, the major barrier involves resistance to change due to the traditional culture emphasizing socialization and the establishment of trust before fostering business operations. From the gap analysis, some of the strategies that the Emirates Group could embrace include investing more in training sessions and workshops, designing the KM program in a manner that enables it to protect tacit knowledge from loss, and engaging in virtual team formation to foster an awareness of the value lying in KM program support. In so doing, it is projected that the company’s employee operations will be closely linked or aligned to the leading goals and objectives, upon which desirable degrees of productivity and competitiveness might be achieved. This paper has examined the aspect of knowledge management by gaining specific insights from the context of the Emirates Group. Whereas KM at the firm level comes in the form of articles presentations, reports and memos, group levels have seen KM emerge via an operational information system responsible for guiding the airline company’s daily operations. On the other hand, individual-level KM at this company exists in terms of the exRez software through which travelers can add destination activities, car rentals and hotel rooms to their flights, a process that occurs during online booking. In the future, there is a need for the company to remove the aforementioned barriers or obstacles perceived to stall progress, including organizational silos that are documented to set teams and individuals apart; besides hindering problem identification and solving on a collaborative basis.
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Drazhner, Daniil, and Nina Chala. "Features of the Development of the Strategy for the Management of Enterprise Personnel in the Conditions of War." Empirio 1, no. 2 (2024): 95–105. http://dx.doi.org/10.18523/3041-1718.2024.1.2.95-105.
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The Russian invasion of Ukraine had a significant impact on personnel management, which in emergency conditions requires special attention, because it is an important component for the successful operation of the enterprise. The purpose of the article is to identify and research the degree of influence of the consequences of the Russian-Ukrainian war on the personnel management strategy of enterprises, the peculiarities of its development and the provision of recommendations on personnel management in the current conditions. The article examines the factors that appeared with the beginning of a full-scale invasion and affected the development of the company’s personnel management strategy. A personnel management strategy is considered as a list of measures and methods for managing human resources to achieve long-term goals in personnel management. The result of the study was the highlighting of the main challenges for business, which affect the development of a personnel strategy in the conditions of the Russian-Ukrainian war. The authors found that such factors can be conditionally divided into two categories: the consequences of conducting military operations and the consequences caused by the change in legislation in connection with the operation of the legal regime of martial law. Among such factors that arose as a result of military operations are increased threat to the life and health of personnel, frequent interruptions of the work process, deterioration of the psychological state of personnel, and a reduction in the volume of labor resources on the labor market. Among such factors that arose as a result of the change in legislation are mobilization of employees, expansion of legislative possibilities regarding the management of working time and simplification of labor relations between employees and the employer. For the most part, the factors that emerged as a result of the war have a negative impact on personnel management and must be taken into account when building or changing personnel management strategies. However, positive factors were also identified that simplify personnel management and allow to partially compensate for the impact of negative factors.Based on the identified factors, the specifics of developing a personnel management strategy were investigated, and measures that can be implemented by enterprise management to overcome the negative consequences of these factors were proposed. These measures include transferring staff to a remote work format, setting up workplaces in safe places, relocation, ensuring that employees maintain a balance between work and personal life, providing psychological support for staff, improving staff retention measures, improving the employer’s own brand, booking employees from mobilization, risk assessment in personnel planning, and employee development strategy. In addition, it was suggested that challenges related to personnel management in the conditions of the Russian-Ukrainian war can become a catalyst for changes that in the long run can bring a positive effect to enterprises.
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Moenga, Alice, and Dorothy Rotich. "Influence of Technology and ICT Policies on Hotel Guest Satisfaction in the Hotel Industry: A Case of 4 and 5 Star Rated Hotels in Nairobi City." Journal of Hospitality and Tourism Management 6, no. 2 (2023): 42–59. http://dx.doi.org/10.53819/81018102t6054.
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The adoption of ICT in the hospitality industry is important in the development of business, minimizing costs and the generation of revenue as well as to reach more customers. Across the world, the use of technology and information and communication technologies (ICT) in the hospitality industry has significantly impacted the way hotels operate and the way they provide services to their guests. In the wake of turbulence in the hospitality industry especially as a result of the Covid-19 pandemic that reduced disposable income as well as crippling travel and tourism around the planet, hotels need to lower their operation costs, find ways of increasing their revenue as well as enhancing guest satisfaction. The study sought to establish the effect of technology and ICT policies on 4 and 5 star hotels in Nairobi City County. Specifically, the study sought to establish the effects of property management systems on guest satisfaction in 4 and 5 star hotels in Nairobi Kenya; to examine the effect of online booking platforms on guest satisfaction in 4 and 5 star hotels in Nairobi Kenya; to determine the effect of in-room technology on guest satisfaction in 4 and 5 star hotels in Nairobi Kenya and to establish the effect of customer relationship management systems on guest satisfaction in 4 and 5 star hotels in Nairobi Kenya. The study was guided by the Technology Acceptance Model (TAM) and the Resource Based View Theory. The target population was 4583 staff from 24 four and five star hotels in Nairobi. Stratified random sampling was used to choose a sample size of 368 employees. The data was collected using structured questionnaires for the employees. The questionnaires were administered through google online questionnaire. Regression analysis was conducted to establish the relationship between the variables. The results were presented in graphs and tables. The study used a multiple regression model to show the relationship between the study variables. The findings revealed an R squared coefficient of 0.643 and adjusted R squared of 0.618 at 95% significance level, implying that the technology and ICT policies adopted in the study (Property Management Systems, Online booking platforms, In-Room Technology, Customer Relationship Management Systems) jointly explained 64.3 percent of the variation in guest satisfaction in four and five star hotels in Nairobi City County. The study also found that property management systems had a positive and significant effect on guest satisfaction in four and five star hotels in Nairobi City County (β =.357, p=.013<.05); online booking platforms had a positive and significant effect on guest satisfaction in four and five star hotels in Nairobi City County (β =.427, p=.005<.05); in-room technology had a positive and significant effect on guest satisfaction in four and five star hotels in Nairobi City County (β =.322, p=.003>.05) and finally the study found that customer relationship management systems as an aspect of technology and ICT policies had a positive and significant effect on guest satisfaction in four and five star hotels in Nairobi City County(β =.383, p=.000<.05). The study concluded that technology and ICT policies had a positive and significant effect on guest satisfaction in four and five star hotels in Nairobi City County. The study thus recommended that four and five star hotels in Nairobi City County should consider adopting technology and ICT policies such as Property Management Systems, Online booking platforms, In-Room Technology, Customer Relationship Management Systems and others as ways of enhancing guest satisfaction. Keywords: Technology, Guest Satisfaction, ICT Policies
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Joel Frenette. "The Human-Centric Approach to AI in the Travel Industry." World Journal of Advanced Research and Reviews 16, no. 3 (2022): 1250–61. https://doi.org/10.30574/wjarr.2022.16.3.1387.
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As artificial intelligence (AI) becomes increasingly prevalent in the travel industry, there is growing concern over its impact on the workforce. This paper examines how AI can be leveraged to assist and automate tasks while ensuring that human employees remain central to service delivery. Through case studies of AI-driven customer service, booking management, and itinerary optimization, we explore how AI enhances efficiency without replacing human workers. We propose a framework for integrating AI tools that prioritize human expertise, job satisfaction, and productivity while preventing displacement. The findings suggest that properly designed AI systems can improve employee performance and customer experience while maintaining a human-centric work environment. AI has already demonstrated significant potential in improving various aspects of the travel industry, from automating repetitive administrative tasks to enhancing customer interactions through chatbots and virtual assistants. Airlines, hotels, and travel agencies are increasingly incorporating AI-powered tools to streamline operations and provide more personalized experiences for travelers. However, while AI brings efficiency and convenience, there is a need to ensure that these technologies complement rather than replace human employees. One area where AI has proven particularly beneficial is in customer service. AI-driven chatbots and virtual assistants can handle a high volume of inquiries, addressing common customer concerns related to flight bookings, hotel reservations, and travel insurance. These tools can provide quick responses, resolve straightforward issues, and free up human agents to focus on more complex and personalized customer needs. For instance, a traveler experiencing a flight disruption may first interact with an AI chatbot for general rebooking options but would still require human intervention to handle specific requests such as special accommodations or refunds. By integrating AI in this manner, companies can enhance response times while maintaining the empathetic and personalized service that customers value. AI is also transforming booking management by optimizing pricing strategies and recommending travel options based on user preferences. Machine learning algorithms analyze vast amounts of data to predict demand trends, enabling airlines and hotels to adjust prices dynamically. Additionally, AI-powered recommendation engines personalize travel itineraries by considering factors such as budget, past travel behavior, and real-time conditions. Despite these advancements, human expertise remains crucial in curating travel experiences that require a nuanced understanding of customer preferences, cultural sensitivities, and emotional intelligence—qualities that AI cannot fully replicate. In itinerary optimization, AI assists travelers in planning their trips by suggesting the best routes, activities, and accommodations based on preferences and real-time constraints such as weather conditions or local events. Travel companies can leverage AI to provide customers with tailored experiences, ensuring a seamless journey. However, travel advisors and concierges continue to play a vital role in offering bespoke recommendations that AI might overlook. The human touch remains irreplaceable in luxury travel, group tours, and special interest trips where personalization is paramount. To ensure a balanced integration of AI, companies must adopt a human-centric AI framework that aligns technology with workforce development. This involves continuous training programs to upskill employees, allowing them to work alongside AI tools effectively. Organizations should also implement ethical AI principles, ensuring transparency, fairness, and accountability in decision-making processes. Additionally, fostering a culture of collaboration between AI and human workers can enhance job satisfaction and productivity rather than creating a sense of job insecurity.
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Andem, Francis E., Esitime S. Umana, Enobong I. Okon, and Unyime Udounwa. "INNOVATION AND SUSTAINABLE GROWTH IN AKWA IBOM STATE TRANSPORT COMPANY (AKTC), UYO." AKSU Journal of Management Sciences 9, no. 2 (2024): 237–52. https://doi.org/10.61090/aksujomas.9217.
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Innovations, growth and sustainability are still area of interest to management and social sciences researchers. Consequently, this study was carried out to examine the effect of innovation on sustainable growth in Akwa Ibom State Transport Company, Uyo, Akwa Ibom State, Nigeria. Fifty (50) respondents were conveniently selected from the 117 operational staff in the employee of the company. A five-point Likert scale was used to develop a twenty items questionnaire used for data collection in this study. The data collected were analysed using frequencies, mean and standard deviation. A multiple regression model was used to test the hypothesis. The findings revealed that the innovation in computerised ticketing increased the company‘s patronage and revenue. It also showed that online booking system contributed to the increase in revenue and growth in the organisation. Furthermore, innovations in the company showed statistically significant effect on revenue, growth and sustainability. We conclude that innovations create competitive advantage which ensures increase in revenue, growth rate and sustainability of organisations. We recommend that Akwa Ibom State Transport Company and other such organisations should continuously innovate for sustainable growth in their organisations.
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Brendel, Alfred Benedikt, Sascha Lichtenberg, Christoph Prinz, and Bernd Herrenkind. "Increasing the Value of Shared Vehicles: Insights from an Implementation of User-Based Relocation in Station-Based One-Way Carsharing." Sustainability 12, no. 21 (2020): 8800. http://dx.doi.org/10.3390/su12218800.
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New digital technologies are a driving force behind many pivotal changes in our modern world. For example, the carsharing business model has improved drastically through the adoption of technologies for online booking, instant access, vehicle monitoring, and automated billing. However, the challenge of vehicle supply and demand management hinders carsharing from reaching its full potential and mainstream application. The current norm of relocating vehicles via employees is expensive and unsustainable, counteracting the environmental benefits of carsharing. To engage this problem, a new concept called user-based relocation has emerged in recent years. For user-based relocation, customers are requested to return rented vehicles at undersupplied locations. However, research and practice lack knowledge on how to implement user-based relocation in a real-world carsharing system. This study employs an iterative research approach, including the implementation of user-based relocation in a real-world carsharing system. During the development and evaluation process, novel requirements and challenges for user-based relocation were discovered, providing valuable knowledge for its implementation and future research.
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Yan, Cong. "Utilizing Fuzzy Comprehensive Evaluation Mechanism for Theater Performance Scheduling Management in China." Mobile Information Systems 2021 (September 2, 2021): 1–9. http://dx.doi.org/10.1155/2021/1488461.
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The prevailing theater industry requires new state-of-the-art mechanisms for better evaluation so as to meet the expectations of the audience and to capture the attention of more and more public, thereby making the industry profitable. In modern times, when technology is employed in approximately all walks of life, it is necessary to come up with an automated system that can evaluate the performance of theaters effectively, can provide with more efficient scheduling mechanisms for better management of human resource and other assets, and can improve the traditional booking and reservation mechanisms. This paper proposes a fuzzy logic-based comprehensive evaluation system to closely examine the theater performance in order to construct an intelligent model for rational arrangement of the theater performances as per the demand of the audience. From the perspective of e-commerce, an advanced ticketing system is proposed for better user experience where online reservation of theater seats is performed by using the online facility. This also provides real-time scenario of reservation/availability of seats for a particular program so that the user can make reservations as per his/her preferred schedule. The proposed model is rigorously tested and statistically studied to support the theoretical claims of the research. From the results of the chart analysis, it could be noticed that the evaluation model proposed in this paper is very effective.
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Andersson, Alfred, Lena Winslott Hiselius, Jessica Berg, Sonja Forward, and Peter Arnfalk. "Evaluating a Mobility Service Application for Business Travel: Lessons Learnt from a Demonstration Project." Sustainability 12, no. 3 (2020): 783. http://dx.doi.org/10.3390/su12030783.
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Business travel contributes to significant greenhouse gas emissions, and there is a need for measures that reduce the demand for trips made with energy-intensive means of transport. In this study, a mobility service application (MSA) introduced in 13 Swedish organisations was tested and evaluated to facilitate booking and handling of business trips, in particular public transport. A before and after study consisting of surveys and interviews with employees at the organisations were conducted. The results show that the MSA was mostly used for regional and local public transport trips, and the users stated that the MSA made it easier to travel by public transport, although this particular result should be seen as tentative due to the small sample size. Three factors that influence the success of a new MSA as a means to increase sustainable business trips were identified: management control and proactiveness; perceived improvement of intervention; functions and technical sufficiency. The results also highlight the need to establish organisational conditions that facilitate sustainable business travel, such as coherent travel policy, accessibility to sustainable modes of transport, and a culture that encourages environmentally friendly behaviour. The study suggests improvements that can be made to similar interventions and strategies that can be introduced to promote sustainable business travel.
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Ekom EKONG, Justina, Bassey Okokon ATTIH, and Aniebiet Johnny ETUK. "Web Presence and Search Engine Optimization on Hotel Patronage in Akwa Ibom State, Nigeria." AKSU Journal of Management Sciences 9, no. 2 (2024): 1–15. http://dx.doi.org/10.61090/aksujomas.9201.
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This study examined the effect of web presence and search engine optimization on hotel patronage in Akwa Ibom State, Nigeria. Web presence, search engine optimization and hotel patronage formed the specific objectives of the study. 1122 employees that had access to information of customers who made hotel reservations from forty-one hotels registered with Akwa Ibom State Hotels Management and Tourism Board formed the population. The study employed a census sampling technique. Primary data were gathered through a structured questionnaire. Simple percentages and charts were employed for the demographic analyses, leveraging the Statistical Package for Social Sciences (SPSS) version 25 to facilitate the data analyses. The univariate analyses were done using means and standard deviations to provide insights into the central tendencies and variability of the data. To test the study hypotheses, the researchers employed Partial Least Square-Structural Equation Modelling (PLS-SEM), facilitated by the SmartPLS version 3.2.9 software. Findings of the study showed that web presence (β = 0.713, t- value = 10.156, p-value = 0.011 < 0.05) had positive significant effect on hotel patronage in Akwa Ibom State and search engine optimization (β = 0.613, t-value = 8.046, p-value = 0.003 < 0.05, a statistically significant and positive effect on hotel patronage. Based on the empirical findings, we recommended that management of hotels in Akwa Ibom State should ensure that they have a well- designed, user-friendly, and informative website that showcase their offerings and provides a seamless booking experience for customers. Regular updates and maintenance of the website should be a priority to keep it relevant and engaging. The hotel owners and operators should prioritize the implementation of effective search engine optimization strategies to improve their visibility on search engine results pages. This should include optimizing their website content, improving website structure and navigation, and leveraging relevant keywords to attract potential customers.
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Halim, Haneda, Helena Veronika, Sarifatul Kamaliyah, et al. "IMPLEMENTASI ENTERPRISE RESOURCE PLANNING (ERP) BERBASIS ODOO MODUL RENTAL & WEBSITE E-COMMERCE PADA PRASETYA OUTDOOR." Ekalaya: Jurnal Pengabdian Kepada Masyarakat Indonesia 2, no. 3 (2023): 701–9. https://doi.org/10.57254/eka.v2i3.113.
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The development of information technology today, a business can be integrated into all business activities from sales to customer relations into one system. Thus, all employees in various divisions of the company can report their activities in the system. The need for efforts to optimize the role of their information technology to run effectively and optimally. Prasetya Outdoor realizes the importance of maintaining service quality and optimizing business processes. Prasetya Outdoor intends to improve its competitiveness by adopting an Odoo-based ERP system with a focus on the rental module and website. Here are some of the methods used by the camping equipment rental at Prasetya outdoor: Online Booking, Physical On-site Rental, Rental Packages, and Customer Service. The obstacles that occur in the Prasetya Outdoor rental business are problems regarding marketing development and inventory management that are still not maximized. So the conclusion is that the entire system created can meet the needs of Prasetya Outdoor partners in terms of marketing and inventory management because the implementation of Odoo ERP in the Prasetya Outdoor rental business includes a rental module and an e-commerce website module. Hopefully in the future, the rental module and e-commerce website can be further expanded and optimized.
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Chang, Yu-Ming, Chieh-Huang Chen, Jung-Pin Lai, Ying-Lei Lin, and Ping-Feng Pai. "Forecasting Hotel Room Occupancy Using Long Short-Term Memory Networks with Sentiment Analysis and Scores of Customer Online Reviews." Applied Sciences 11, no. 21 (2021): 10291. http://dx.doi.org/10.3390/app112110291.
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For hotel management, occupancy is a crucial indicator. Online reviews from customers have gradually become the main reference for customers to evaluate accommodation choices. Thus, this study employed online customer rating scores and review text provided by booking systems to forecast monthly hotel occupancy using long short-term memory networks (LSTMs). Online customer reviews of hotels in Taiwan in various languages were gathered, and Google’s natural language application programming interface was used to convert online customer reviews into sentiment scores. Five other forecasting models—back propagation neural networks (BPNN), general regression neural networks (GRNN), least square support vector regression (LSSVR), random forest (RF), and gaussian process regression (GPR)—were employed to predict hotel occupancy using the same datasets. The numerical data indicated that the long short-term memory network model outperformed the other five models in terms of forecasting accuracy. Integrating hotel online customer review sentiment scores and customer rating scores can lead to more accurate results than using unique scores individually. The novelty and applicability of this study is the application of deep learning techniques in forecasting room occupancy rates in multilingual comment scenarios with data gathered from review text and customers’ rating scores. This study reveals that using long short-term memory networks with sentiment analysis of review text and customers’ rating scores is a feasible and promising alternative in forecasting hotel room occupancy.
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eka, Sn, Blessing Antony, Promoth Mahajan, and Nithya kalyani. "Shipping Management System." International Academic Journal of Innovative Research 9, no. 2 (2022): 31–34. http://dx.doi.org/10.9756/iajir/v9i2/iajir0915.
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The SHIPPING MANAGEMENT SYSTEM is the subject of this project. The system is utilised for routine tasks including scheduling a courier, tracking courier history, and maintaining employee and branch details. The Shipping management system is the subject of this project. Daily tasks like booking, booking history, employee information, branch information, and pickup centres are handled by the system. To carry out this procedure manually is really challenging. Since the world is becoming more and more dependent on technology and information, it is therefore advised to computerise the process by creating the appropriate software. Utilizing the right technology to assist administrators in managing information is known as computerization of the shipping management system. When technology uses the most plentiful domestic resources and saves money and skilled labour, it is deemed acceptable. This project deals with the upkeep of booking information, incoming courier information, courier non-delivery information, and courier return information, among other things. The primary goal of this project is to automate shipping management maintenance. This projects front end and back end code are both written in PHP.
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Nasir, Asmaa Mohammed. "Impact of time series prediction to the online booking system (internet) on the libraries employing Poisson logarithmic linear model." Eastern-European Journal of Enterprise Technologies 2, no. 4 (116) (2022): 30–37. http://dx.doi.org/10.15587/1729-4061.2022.254333.
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In this study, the effect on the series prediction of the financial system of the central library has been investigated and analyzed accordingly. Four models have been conducted to analyze the series prediction of the library as well as to investigate the monthly income. These models included the Seasonal indexing model (SIM) and Prediction of ARIMA model (PARIMA). Furthermore, Poisson logarithmic linear model has been applied for all suggested models accordingly. The results based on the given models have been verified based on Heteroskedasticity Test. Six months have been included beginning with Jan and ending with Jun. According to the statistical analysis, the verification method used the Heteroskedasticity test. The results revealed that the three models have been verified and were ready to be employed in the next step of the procedure. The PARIMA model has a maximum R2 of 2.7. A certain effective model was employed to predict time series for the used period (Jan to Jun). At these indexations, the lag value has reached a maximum of 0.98. In April, the correlation reached 0.344. Seasonal indexation values for the chosen time have been explained (six months). The figures shifted from month to month. According to the investigation, the highest degree of indexation occurred in April and the lowest level occurred in June. The linear Poisson logarithmic distribution has been explored and examined. At the SIM model, the standard error was reported within the maximum level of 0.3. From the beginning of the year through the end of the year, six months have been documented (X1 to X6). The month of March was the most deviant. In January, the residual Dif has achieved its greatest value of 0.092
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Ferreira, Aristides Isidoro, and Joana Diniz Esteves. "Perceptions of time at work." Personnel Review 45, no. 1 (2016): 29–50. http://dx.doi.org/10.1108/pr-02-2014-0033.
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Purpose – Activities such as making personal phone calls, surfing on the internet, booking personal appointments or chatting with colleagues may or may not deviate attentions from work. With this in mind, the purpose of this paper is to examine gender differences and motivations behind personal activities employees do at work, as well as individuals’ perception of the time they spend doing these activities. Design/methodology/approach – Data were obtained from 35 individuals (M age=37.06 years; SD=7.80) from a Portuguese information technology company through an ethnographic method including a five-day non-participant direct observation (n=175 observations) and a questionnaire with open-ended questions. Findings – Results revealed that during a five-working-day period of eight hours per day, individuals spent around 58 minutes doing personal activities. During this time, individuals engaged mainly in socializing through conversation, internet use, smoking and taking coffee breaks. Results revealed that employees did not perceive the time they spent on non-work realted activities accurately, as the values of these perceptions were lower than the actual time. Moreover, through HLM, the findings showed that the time spent on conversation and internet use was moderated by the relationship between gender and the leisure vs home-related motivations associated with each personal activity developed at work. Originality/value – This study contributes to the literature on human resource management because it reveals how employees often perceive the time they spend on non-work related activities performed at work inaccurately. This study highlights the importance of including individual motivations when studying gender differences and personal activities performed at work. The current research discusses implications for practitioners and outlines suggestions for future studies.
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Chokpiriyawat, Thanuset, and Nitipon Putachote. "An Exploration of Demographic Characteristics Concerning Accommodation Choice Behavior of Tourists in Luong Prabang, Lao PDR." Revista de Gestão Social e Ambiental 18, no. 7 (2024): e05768. http://dx.doi.org/10.24857/rgsa.v18n7-088.
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Introduction: The lodging industry plays a crucial role in the tourism sector, with tourists' choices influenced by various factors, including demographic characteristics. Understanding how demographic factors impact tourists' lodging preferences is essential for effective marketing strategies. This study investigates the relationship between tourists' demographic characteristics and their lodging choice behaviors in Luang Prabang, Lao PDR. Methodology: Data were collected from 390 tourists using surveys conducted in Luang Prabang. Demographic characteristics examined include gender, age, education, occupation, country of origin, and income. Lodging choice behaviors analyzed encompass lodging, staying duration, room type, transportation, room cost, and spending cost. The Chi-square statistical method was employed to analyze the data. Results: The analysis revealed significant associations between tourists' demographic characteristics and their lodging choice behaviors. Gender was found to influence lodging preferences, with differences observed in the choice of hotel size, staying duration, and booking methods among different age groups. These findings underscore the importance of considering demographic factors in marketing strategies within the hotel industry. Discussion: The study highlights the relevance of demographic segmentation in understanding and catering to tourists' diverse lodging preferences. By tailoring marketing strategies to specific demographic profiles, businesses can better meet the needs and preferences of different tourist segments. Additionally, the findings contribute to existing literature on the role of demographic factors in shaping tourists' lodging choices.
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Pauldurai, Mr Swamidoss. "A Study on The Impact of Service Time Reduction on Two-Wheeler Segment." INTERNATIONAL JOURNAL OF SCIENTIFIC RESEARCH IN ENGINEERING AND MANAGEMENT 09, no. 04 (2025): 1–9. https://doi.org/10.55041/ijsrem45819.
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ABSTRACT This study examines the impact of service time reduction in the two-wheeler segment, focusing on how faster after-sales service influences customer satisfaction and brand loyalty. Given the increasing competition in the two-wheeler industry, service quality has emerged as a key differentiator, with reduced service time playing a crucial role in enhancing customer experience. The research aims to evaluate how efficient servicing strategies—such as express service models, digital booking systems, and optimized workflow management—affect customer retention rates. A quantitative research approach was adopted, collecting primary data through structured surveys from 100 two-wheeler customers and service center personnel. Analytical tools, including Chi-square tests, correlation analysis, and regression models, were employed to examine the relationship between service efficiency and customer loyalty. The findings reveal a strong positive correlation between reduced service time and customer retention, indicating that customers who experience faster service are more likely to return for future servicing and recommend the brand to others. Additionally, customer satisfaction was found to be significantly influenced by the perceived professionalism of service staff, transparency in service processes, and availability of real-time service tracking. The study offers practical recommendations for two-wheeler manufacturers and service providers to streamline their after-sales operations, improve customer satisfaction, and strengthen brand loyalty. By optimizing service workflows and leveraging technology driven solutions, organizations can enhance their competitive advantage and ensure long-term customer retention in the dynamic two-wheeler market.
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Gyamtsho, Sonam, Karma Tenzin, Pema Choden Bhutia, Tashi Tshomo, and Tshering Choeda. "Assessment of knowledge, attitude, and practice on preconception care among pregnant women at National Hospital, Thimphu, Bhutan." Bhutan Health Journal 8, no. 1 (2022): 1–7. http://dx.doi.org/10.47811/bhj.130.
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Introduction: Preconception care provided before conception or between subsequent pregnancies aims to identify and modify risks to women`s health or pregnancy through prevention and management. For successful implementation and uptake of preconception care services, adequate level of knowledge and positive attitude of women is important. Therefore this study was undertaken to assess the knowledge, attitude and level of practice of preconception care by our women.Methods: This was a hospital based cross sectional study done from July 2021 to December 2021. All pregnant women visiting the Mother and Child Hospital for booking visit were considered for the study. Stringent inclusion and exclusion criteria were utilized during recruitment. Data was collected using an interviewer administered questionnaire.Results: A total of 340 pregnant women consented for the study. The mean age of the participants was 28.3 (SD±4.5) years, 57.6% of the pregnant women had higher education and 54.4% were employed. The overall mean knowledge score on assessment of preconception care was 6.96±2.4 and 217(63.8%) had good knowledge. Of the 340 women, 98.2% had positive attitude towards the preconception care with a median score of 27 (Min-Max: 10-30) but 78.2% had poor practice. A significant association was found between good practice of preconception care with their knowledge level (p=0.012) but not with positive attitude (p=0.346).Conclusions: The study found that despite having good knowledge with positive attitude, the practice of preconception care among the study participants was poor. Therefore, we recommend further detailed study on factors associated with poor practice of preconception care among pregnant women.
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Delgado, Freddy Manuel Camacho, Anali Gil Malca, Susan Marleth Vásquez Rivera, et al. "Effects of Marketing Strategies on the Brand Positioning of a Tourist Hotel, Bagua – Peru." Journal of Law and Sustainable Development 11, no. 7 (2023): e491. http://dx.doi.org/10.55908/sdgs.v11i7.491.
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Purpose: The general objective is to determine the effect of marketing strategies on the brand positioning of a tourist hotel, Bagua-Peru. Theoretical framework: The theory found allowed us to deepen the subject since, due to the pandemic, research in the tourism sector has increased, helping researchers to deepen the study. Design/methodology/approach: A mixed approach was used, under a basic, descriptive, and correlational type of research. Also, the non-experimental and phenomenological designs were considered, applying the survey made to 51 guests and interviewing 3 hotel employees, such as the manager, receptionist, and administrator. Findings: The descriptive results revealed that, when the marketing strategies are inappropriate, the brand positioning will be a completely inadequate. On the other hand, the inferential results indicated that both variables reached a r=0.663 and a Kendall's Tau-b of 0.656, thus indicating that both maintain a considerable positive correlation. Research, Practical & Social implications: If prices are based on three key points, as in the client, costs and competition, as long as the adequate distribution channels are considered according to the needs of the clients and an efficient booking system is implemented, and if we add announcements in the different physical and digital platforms that the company has, then it will be able to provide a good organizational communication allowing to achieve the objectives set and therefore this company will achieve the long-awaited brand positioning in the mind of the consumer. Originality/value: The lack of marketing strategies generates that the innovative characteristics of the products or services of the companies are not made known to their clients, and as a consequence the company does not have a marked differentiation from its competitors and does not achieve the market positioning.
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Vijay R, Mr. "Bloomserve Integrated Flower Shop Management System." INTERNATIONAL JOURNAL OF SCIENTIFIC RESEARCH IN ENGINEERING AND MANAGEMENT 09, no. 05 (2025): 1–9. https://doi.org/10.55041/ijsrem48560.
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Abstract - The Bloomserve Integrated Flower Shop Management System aims to streamline and automate daily flower shop operations by offering a user-friendly platform for managing flower collections, customer bookings, pricing, and employee details. It enables real-time inventory tracking to ensure updated availability of flowers, arrangements, and bouquets. The system efficiently manages customer orders, billing, and order confirmations while providing seamless booking and tracking features. Customers can browse available products, make informed choices, and place orders for special events. It automates inventory updates as sales occur, supports price editing, and tracks employee performance, reducing manual errors and optimizing time management for business growth and customer satisfaction. Key Words: Florist System, Inventory Management, Centralized Database, Ordering Flowers
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B, Hemalatha. "Doctor Booking Management." INTERNATIONAL JOURNAL OF SCIENTIFIC RESEARCH IN ENGINEERING AND MANAGEMENT 09, no. 05 (2025): 1–9. https://doi.org/10.55041/ijsrem47043.
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Abstract - Health management systems play a crucial role in modern healthcare by enabling efficient handling of patient records, appointments, medical histories, billing, and communication between patients and healthcare providers. This project focuses on the development of a web-based Health Management System using PHP and MySQL to streamline healthcare services. The system is designed to cater to clinics, hospitals, and independent healthcare providers by offering an integrated platform for managing patients' information securely and effectively. It provides modules for patient registration, doctor scheduling, appointment booking, diagnosis tracking, medical prescriptions, and billing management. Security measures are incorporated to ensure that sensitive patient data remains protected, complying with data protection regulations. PHP was selected for development due to its flexibility, ease of use, and strong support for database interactions, while MySQL was used for storing structured medical data. Testing revealed that the system significantly reduces paperwork, minimizes errors, speeds up administrative processes, and improves service delivery in healthcare institutions. The user-friendly interface ensures that both patients and healthcare providers can navigate the system effortlessly. Feedback from initial users indicated high levels of satisfaction with the system's speed, reliability, and functionality. Future enhancements may include integration with wearable health monitoring devices and mobile app extensions for remote access. The proposed Health Management System represents a scalable, secure, and cost-effective solution for modern healthcare institutions aiming to digitize their services. Key Words: Health Management System, PHP, MySQL, Patient Records, Appointment Scheduling, Healthcare Digitization, Data Security, Medical Billing, Web Application, Hospital Management.
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S, Shanthi. "Optimizing Travel Management." INTERANTIONAL JOURNAL OF SCIENTIFIC RESEARCH IN ENGINEERING AND MANAGEMENT 09, no. 01 (2025): 1–9. https://doi.org/10.55041/ijsrem40722.
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The rapid evolution of digital technologies has revolutionized the tourism industry, enabling more efficient and user-friendly booking platforms. This paper introduces a smart, integrated tourism booking platform aimed at streamlining travel management. The methodology encompasses an agile development approach with iterative design cycles, integrating services such as hotel reservations, cab bookings, and event ticketing. The results from a pilot study involving 200 participants highlight significant reductions in booking time and increased user satisfaction, with an 85% excellent rating on ease of use. These findings underscore the platform's potential to enhance operational efficiency and transform travel experiences. Future implications include incorporating AI-driven recommendations, blockchain-based security, and expanding service partnerships to cater to diverse market needs. enabling more efficient and user-friendly booking platforms. This paper presents the development and implementation of a smart, integrated tourism booking platform designed to streamline travel management. The platform consolidates services such as hotel reservations, cab bookings, and event ticketing into a single system. By leveraging web technologies, the platform enhances user experience and operational efficiency. The research builds on existing studies in e-tourism, smart tourism technologies, and digital transformation to propose a scalable solution adaptable to different markets. The pilot study results demonstrate the platform's effectiveness in reducing booking time and improving user satisfaction, underscoring its potential to transform travel experiences.
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Jing, Zhenghan. "Research on the Influencing Factors of Hotel Booking Cancellation and Coping Strategies." Advances in Economics, Management and Political Sciences 156, no. 1 (2025): 208–13. https://doi.org/10.54254/2754-1169/2025.20661.
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With the rapid advancement of the hotel industry, studies on boosting operational efficiency have largely focused on employee productivity and human-centric policies, yet there is a noticeable lack of strategies aimed at enhancing room occupancy rates. This paper address this gap by examining factors influencing hotel reservation cancellations and proposing effective mitigation strategies. Utilizing a decision tree methodology, the research identifies key elements that contribute to cancellations. The significance of this study lies in its contribution to optimizing room occupancy within hotel management. Practical strategies, such as lowering booking security deposits, are suggested to decrease cancellation rates. These insights enhance not only operational efficiency and resource utilization but also offer actionable advice for improving guest satisfaction. By embracing data-driven decision-making, the study promotes modernized management practices and supports sustainable growth in hospitality. Three aspects for improvement are highlighted: internal operations, customer-related factors, and external influences. Recommendations include reducing security deposits at booking to lower cancellations and optimize occupancy.
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Rabano, Carmencita, and Richard Monreal. "Enhancing Customer Satisfaction through Sentiment Analysis and Affect Recognition Using Computer Vision with Predictive Analytics for Blu Water Beach Resort & Parks." International Journal of Computing Sciences Research 8 (January 1, 2024): 3326–36. https://doi.org/10.25147/ijcsr.2017.001.1.220.
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Purpose—The study aims to use innovative technologies to improve visitor experiencesat Blu Water Beach Resort & Parks in Bauang, La Union. Specifically, it intends to create adynamic website for easy booking and feedback, implement real-time sentiment analysis,use computer vision to evaluate guest behavior and use predictive analytics to provide personalized services. These innovations aim to improve operational efficiency, increase visitor pleasure, and provide useful insights to resort management and the wider hospitality industry. Methodology—Data was collected from respondents via unstructured survey questions. This information informed the development of standardized questionnaires for systematic data gathering. The structured survey results were analyzed using a Likert scale model, which allowed respondents to grade from "Very Satisfactory" to "Very Poor," with points ranging from one to five (1-5). The total points were averaged to determine the Weighted Mean and Average Weighted Mean. Results—The results indicate that innovative technologies would improve customer experience at Blu Water Beach Resort. Tools like sentiment analysis and computer vision with predictive analytics can provide real-time insights into guest satisfaction by interpreting emotions and feedback. This allows the resort to tailor services to better meet guest preferences, leading to higher satisfaction levels. The positive reception to these technologies suggests guests are willing to engage with innovative solutions for a more personalized and responsive service. Conclusion—Blu Water Beach Resort and Parks can enhance guest satisfaction, and service quality, and create memorable experiences by utilizing innovative technologies. This approach will lead to business expansion and success in the competitive hotel industry. Recommendation—The research suggests that employees should receive proper training to understand and effectively use system insights. Encouraging collaboration among guests, workers, managers, and technology partners can foster innovation and enhance visitor satisfaction. Promoting open communication and teamwork is essential for achieving the resort's objectives and improving the overall guest experience. Practical Implication—This research will benefit future researchers, industry colleagues, and competitors by demonstrating the successful integration of IT solutions. The insights can significantly influence the beach resort sector by showcasing how technology can enhance operations and guest experiences. Keywords—Sentiment, Analysis, Predictive, Analytics, Computer vision, Innovation, Customer Satisfaction
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Veling, Sanket, and Neha Ahire. "Assessment of operation theatre complex efficiency and utilization at a 750 bedded multispeciality hospital, Mumbai, India." Journal of Complementary Medicine Research 13, no. 4 (2022): 121. http://dx.doi.org/10.5455/jcmr.2022.13.04.23.
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Introduction: The operation theatre complex of a hospital represents an area of considerable spending in a hospital budget and requires utmost utilization to guarantee optimum cost benefit. Operating room (OR) functions with a lot of resources. Thus, any form of inappropriate functioning will cause revenue loss as well as decreased quality of patient care and satisfaction. Any delaying the operation theatre detrimental to the image and overall functioning of the hospital and any ways to reduce the delays are key to improve patient care and to maximize consumption of the resources in the operating room. Objective: To determine OR utilization and efficiency in the OT complex. Methodology: A prospective study was done from 1st May 2019 to 15th May 2019 in the OT complex of a 750 bedded Multispeciality Hospital in Mumbai, India . OT utilization and efficiency over a time period of two months was studied with respect to number of operation theaters, working hours in that particular study period, OR working capacity, Utilized hours. Results: Collected data showed that ORs were serviceable for 52 days through the study period and in that period 726 cases were operated. Total OR utilization time was 1820 hours for the study period. Collected data showed that in a two month period from 1st May 2019 to 30th June 2019 there was the highest utility of 58% (OR 2) whereas there was the lowest utility of 27 % (OR 3) in the 5th floor OT complex. However considering the entire 5th floor OT complex, actual utilized OT hours were only 655 out of the available 1820 hours during the study period. Thus a utility of 36% only was seen. Conclusion: Integrated time management and time utilization will result in a cost reduction, increase in hospital revenues with improved quality and patient satisfaction. Improving the performance of operating theatres is key to achieving shorter waiting times for treatment, implementing booking of elective operations and reducing cancelled operations. Change can only be implemented successfully if employees are fully engaged in the change process and are able and willing to make the changes required. Subjects: Science and Medical Education, Human Resources, Statistics Keywords: Operation theater utilization, OT cancellations, OT efficiency
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Noone, Breffni M., and Michael S. Lin. "Scarcity-Based Price Promotions: How Effective are they in a Revenue Management Environment?" Journal of Hospitality & Tourism Research 44, no. 6 (2020): 883–907. http://dx.doi.org/10.1177/1096348020917734.
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Two key characteristics of revenue management (RM) environments–fixed capacity and the application of variable pricing–have the potential to influence consumers’ reactions to scarcity-based price promotions. In this study, we explore consumer reaction to two types of restrictions on price promotions-limited-time scarcity (LTS) and demand-driven limited-quantity scarcity (LQS)-in the RM context. We propose a moderated mediation model, wherein perceived consumer competition, perceived price uncertainty, and anticipated regret mediate the price promotion type (restricted vs. unrestricted)-booking intentions relationship, and booking lead-time moderates the relationship of price promotion type with perceived consumer competition and price uncertainty. Our findings suggest that LTS and LQS are effective in driving consumers’ perceptions of competition for available inventory and price uncertainty when booking lead-time is long. In turn, heightened perceptions of competition and price uncertainty amplify anticipated regret, leading to a positive effect on booking intentions. Conversely, when booking lead-time is short, restrictions-based price promotions do not differ significantly from nonrestricted promotions in terms of their effect on consumers’ booking intentions. This research provides guidance for hospitality marketing managers regarding how, and when, to employ scarcity-based price promotions to influence consumers’ booking behavior.
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Atchaya R, Bala, Libanya Gifty,, Maheswari M,, and Malaiarasan S. "ROOM RESERVATION AND MANAGEMENT APPLICATION WITH AI TRIP PLANNER." International Scientific Journal of Engineering and Management 04, no. 04 (2025): 1–7. https://doi.org/10.55041/isjem02646.
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The Guest Room Reservation and Management System with AI Trip Planner is a smart, web-based platform designed to simplify room booking and travel planning. It addresses the limitations of traditional systems by integrating real-time availability updates, automated booking management, and personalized trip suggestions. Built using the MERN stack (MongoDB, Express.js, React, Node.js), the system ensures scalability, security, and responsiveness. Property owners can efficiently manage room listings, availability, and reservations, reducing conflicts and double bookings. The AI Trip Planner analyzes user preferences, budget, and travel constraints to generate customized itineraries. It leverages machine learning algorithms to recommend accommodations, activities, and dining options. Real-time data synchronization ensures accurate availability and smooth operations. Customers benefit from advanced search filters, secure payment processing, and instant booking confirmations. The platform enhances user engagement by reducing manual effort in planning and booking. It improves operational efficiency for property owners and convenience for travellers. The system’s modular architecture supports future enhancements and third-party integrations. Overall, this project aims to revolutionize the travel and hospitality experience through AI-driven, user-centric solutions Key Words: Room booking, Trip planner, AI, Machine learning, MERN stack, Real-time updates, Reservation system.
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RUNGGALDIER, Samuel, Gabriele SOTTOCORNOLA, Andrea JANES, Fabio STELLA, and Markus ZANKER. "BOOKER PREDICTION FROM REQUESTS FOR QUOTATION VIA MACHINE LEARNING TECHNIQUES." Tourism and hospitality management 29, no. 1 (2023): 25–43. http://dx.doi.org/10.20867/thm.29.1.3.
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Purpose – Many incoming requests for quotation usually compete for the attention of accommodation service provider staff on a daily basis, while some of them might deserve more priority than others. Design – This research is therefore based on the correspondence history of a large booking management system that examines the features of quotation requests from aspiring guests in order to learn and predict their actual booking behavior. Approach – In particular, we investigate the effectiveness of various machine learning techniques for predicting whether a request will turn into a booking by using features such as the length of stay, the number and type of guests, and their country of origin. Furthermore, a deeper analysis of the features involved is performed to quantify their impact on the prediction task. Findings – We based our experimental evaluation on a large dataset of correspondence data collected from 2014 to 2019 from a 4-star hotel in the South Tyrol region of Italy. Numerical experiments were conducted to compare the performance of different classification models against the dataset. The results show a potential business advantage in prioritizing requests for proposals based on our approach. Moreover, it becomes clear that it is necessary to solve the class imbalance problem and develop a proper understanding of the domain-specific features to achieve higher precision/recall for the booking class. The investigation on feature importance also exhibits a ranking of informative features, such as the duration of the stay, the number of days prior to the request, and the source/country of the request, for making accurate booking predictions. Originality of the research – To the best of our knowledge, this is one of the first attempts to apply and systematically harness machine learning techniques to request for quotation data in order to predict whether the request will end up in a booking.
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Zhang, Zili, Hengyun Li, Fang Meng, and Yuanshuo Li. "The effect of management response similarity on online hotel booking." International Journal of Contemporary Hospitality Management 31, no. 7 (2019): 2739–58. http://dx.doi.org/10.1108/ijchm-09-2018-0740.
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Purpose This paper aims to examine the influences of the number of hotel management responses and especially the textual similarity in hotel management responses to online reviews on hotel online booking. Design/methodology/approach This study used the data from 437 hotels in New York City on Expedia. The data specifically include online reviews, management responses and real-time number of online hotel bookings, which were merged to create one dataset for this study. To calculate the management response similarity, three widely recognized text mining functions of calculating textual similarity were adopted in this model. Fixed-effect panel data model was then used to examine the influence of management response to consumer online reviews on online hotel booking volume. Findings The empirical results demonstrate that the number of management responses to consumer online reviews does not significantly affect hotel booking; compared to none or only one management response, or management responses with low similarity, management responses with high similarity can significantly reduce the hotel booking on Expedia. Practical implications This study suggests that the similarity of management responses influences customers’ hotel booking, and hotel managers should avoid providing too similar management responses. Originality/value First, this study, for the first time, proposes the concept of management response similarity and its measurement methods. Second, this study takes an initial attempt to empirically test the influence of response similarity on hotel booking by using secondary data online.
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Ghani, Nor Sajidah Ab, Murizah Kassim, and Aziati Husna Awang. "Web design structure with wordpress content management for sports centre booking system." Indonesian Journal of Electrical Engineering and Computer Science 19, no. 3 (2020): 1643. http://dx.doi.org/10.11591/ijeecs.v19.i3.pp1643-1653.
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<span>Sports center booking system need to be more systematic to increase its efficiency. The World Wide Web (WWW) had been a revolution and it has been utilized to be tools of automation in many applications, including managing booking and payment system in this area of services. However, existing system needs an ID booking to book the facilities at the Court Centre and does not delegate any confirmation to users on their booking. This paper aims at integrating stripe payment method by using the WordPress platform where it is one of the content management system (CMS) by using XAMPP. MySQL has been used to store the database while PHP and HTML have been designed to generate QR code. This system was designed based on some function needed for the new member, staffs, and students. The procedure is that the new members will register and pay their members fees. Existing student and staff will just need to sign in using their ID Number. This system has provided a booking system which presented the availability of time and date as well as the payment for the new members. Upon booking and payment, email and QR code are given to the user after the confirmation booking by an administrator. The result shows the increase of efficiency after implementing the new features on the web system which shows 86.66% of increases in term of using the website to book the facilities at the Sports Centre from the existing system.</span>
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Nor, Sajidah Ab Ghani, Kassim Murizah, and Husna Awang Aziati. "Web design structure with wordpress content management for sports centre booking system." Indonesian Journal of Electrical Engineering and Computer Science 19, no. 3 (2020): 1643–53. https://doi.org/10.11591/ijeecs.v19.i3.pp1643-1653.
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Sports center booking system need to be more systematic to increase its efficiency. The World Wide Web (WWW) had been a revolution and it has been utilized to be tools of automation in many applications, including managing booking and payment system in this area of services. However, existing sport facilities system faced difficulties in facilities maintenance especially for ID booking system to Court Centre and does not delegate any confirmation to users on their booking. This paper aims at integrating stripe payment method by using the WordPress platform where it is one of the content management system (CMS) by using XAMPP. MySQL has been used to store the database while PHP and HTML have been designed to generate QR code. A hierarchical web structure was designed, and the system designed is based on new member, staffs, and students needed functionality. The new members need to register and pay their members fees. Existing student and staff need to sign in using their ID Number. This system has provided a booking system which presented the availability of time and date as well as the payment for the new members. Upon booking and payment, email and QR code are given to the user after the confirmation booking by an administrator. The result shows the model of web design structure and the increase of efficiency after implementing the new features on the web system which shows 86.66% of increases in term of using the website to book the facilities at the Sports Centre from the existing system.
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Jose, Asha Elizabeth, Nithin Raj, Niraj Chavan, et al. "Extension Strategies and Models in Agri Trading through Farmer Producer Companies (FPCs): A Way towards Sustainability." Journal of Experimental Agriculture International 46, no. 7 (2024): 638–48. http://dx.doi.org/10.9734/jeai/2024/v46i72617.
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Despite this rapid growth, many FPCs are grappling with nascent stages of development and are encountering numerous challenges. The current emphasis on promoting 10,000 FPCs has brought to light a pressing issue: the sustainability of existing FPCs within the agricultural value chain. Thus, this study aims to scrutinize the prevailing extension strategies and trading models employed by FPCs through a detailed case study analysis. Additionally, the study proposes models for fostering the sustainable growth of FPCs, aimed at mitigating market risks. The extension strategies and models under discussion advocate the collaboration of commodity and value chain-specific FPCs under an institutional leadership framework for a federated approach. This involves linking FPCs to markets through startups facilitated by incubation centers and digitally connecting FPCs to direct marketing channels via ICT interventions. The study delineates models such as the BOTT model, Federated model, and ICT-FPO model. It suggests that a commodity and value chain-specific marketing channel can be effectively managed by an Anchor Institution (AI) in partnership with FPCs, which act as suppliers of quality produce adhering to mutually agreed standards. This underscores the importance of adopting a flexible approach tailored to the unique needs of producers, ensuring the long-term viability and success of FPCs. Additionally, FPCs can collaborate with startups in their early years to procure agricultural produce and market their products through startup outlets. FPCs in their initial stages can also act as procurement agencies, similar to the Food Corporation of India (FCI), with government licensing to reduce risk. Implementing a pre-order system for early booking, coordinating with other FPCs for regular supply under an Anchor Institution, and providing adequate storage facilities through warehousing are further steps to enhance FPO sustainability. Training farmers in order management and using technology for uninterrupted material and information flow along the supply chain are also crucial. Lastly, funding and technical support from institutions like NABARD and SFAC are essential until the FPO reaches the break-even point. Flexibility is key in catering to producers' needs, and therefore, scaling up FPCs is a significant endeavor.
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Yao, Bin, Richard T. R. Qiu, Daisy X. F. Fan, Anyu Liu, and Dimitrios Buhalis. "Standing out from the crowd – an exploration of signal attributes of Airbnb listings." International Journal of Contemporary Hospitality Management 31, no. 12 (2019): 4520–42. http://dx.doi.org/10.1108/ijchm-02-2019-0106.
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Purpose Due to product diversity, traditional quality signals in the hotel industry such as star ratings and brand affiliation do not work well in the accommodation booking process on the sharing economy platform. From a suppliers’ perspective, this study aims to apply the signaling theory to the booking of Airbnb listings and explore the influence of quality signals on the odds of an Airbnb listing being booked. Design/methodology/approach A binomial logistic model is used to describe the influences of different attributes on the market demand. Because of the large sample size, sequential Bayesian updating method is utilized in hospitality and tourism field for the first attempt. Findings Results show that, in addition to host-specific information such as “Superhost” and identity verification, attributes including price, extra charges, region competitiveness and house rules are all effective signals in Airbnb. The signaling impact is more effective for the listings without any review comments. Originality/value This study contributes to the literature by incorporating the signaling theory in the analysis of booking probability of Airbnb accommodation. The research findings are valuable to hosts in improving their booking rates and revenue. In addition, government and industrial management organizations can have more efficient strategy and policy planning.
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Nguyen, Quynh, Ha Giao, and Doan Do. "Evaluating the performance of tourism supply chain management of tourism companies from the perspective of customer experience." Acta logistica 12, no. 1 (2025): 147–56. https://doi.org/10.22306/al.v12i1.604.
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This paper examines the performance of tourism supply chain management (TSCM) in Southeast Vietnam, with a focus on customer experience. Based on Porter’s value chain theory, the research divides the tourism process into four key stages: Successful Booking, Pre-traveling, On-traveling, and Post-traveling. Each stage is analyzed for its effect on customer satisfaction and service quality. The findings show that the On-traveling stage has the most significant influence on the overall travel experience, closely followed by the Successful Booking stage. These results highlight the importance of delivering high-quality services during the trip and ensuring a seamless booking process. To evaluate TSCM performance, a survey of 350 frequent travellers was conducted, using the Fuzzy Analytic Hierarchy Process (F-AHP) to assess various criteria, such as accommodation services, information accuracy, and destination attractiveness. The analysis revealed that the On-traveling stage (TRA = 0.4475) is the most crucial, followed by the Successful Booking stage (BO = 0.3408), Pre-traveling (PRE = 0.1365), and Post-traveling (POST = 0.0752). Key factors influencing customer satisfaction include accommodation services (TRA2 = 0.1667) and information accuracy (BO1 = 0.1642). The study emphasizes the need for accurate information throughout the customer journey and improved post-trip interactions to build loyalty. By providing a two-tiered evaluation framework, the research offers theoretical and practical insights for tourism managers to enhance service delivery and customer satisfaction, serving as a foundation for future research on TSCM performance.
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Ma, Minshu, Jun Liu, and Jingjia Cao. "Short-Term Forecasting of Railway Passenger Flow Based on Clustering of Booking Curves." Mathematical Problems in Engineering 2014 (2014): 1–8. http://dx.doi.org/10.1155/2014/707636.
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For railway companies, the benefits from revenue management activities, like inventory control, dynamic pricing, and so forth, rely heavily on the accuracy of the short-term forecasting of the passenger flow. In this paper, based on the analysis of the relevance between final booking amounts and shapes of the booking curves, a novel short-term forecasting approach, which employs a specifically designed clustering algorithm and the data of both historical booking records and the bookings on hand, is proposed. The empirical study with real data sets from Chinese railway shows that the proposed approach outperforms the advanced pickup model (one of the most popular models in practice) during the early and middle stages of booking horizon when bookings are not concentrated in the final days before departure.
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Andayana, I. Wayan Yudha, and Putu Diah Sastri Pitanatri. "Understanding the Effect of Online Reviews on Consumer Decision-Making: Evidence from Alaya Resort Ubud." International Journal of Management, Innovation & Entrepreneurial Research 9, no. 2 (2023): 01–10. http://dx.doi.org/10.18510/ijmier.2023.921.
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Purpose of the study: The study's primary aim is to understand how online customer reviews on Booking.com influence the decisions of potential guests to book rooms at Alaya Resort Ubud.
 Methodology: This research utilized a quantitative descriptive approach, gathering data through questionnaires. The respondents were a random sample of 100 potential guests of Alaya Resort Ubud.
 Main Findings: The ensuing analysis unveiled a statistically significant correlation between online reviews and booking decisions, as evidenced by a t-value (3.717) that surpasses the critical t-value (1.984).
 Applications of the study: The implications of this study bear considerable relevance to hotel and resort management entities. It furnishes invaluable insights that can guide the development of efficacious marketing strategies and customer service paradigms to positively influence room booking decisions.
 Novelty/Originality of the study: This study expands the existing body of knowledge by offering unique insights into the profound impact of online reviews on room booking decisions, specifically within the context of a resort setting. This novel understanding could catalyze other resorts and hotels to optimize their online review management strategies.
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Yap, Jeffrey Boon Hui, and Khai Ling Chua. "Application of e-booking system in enhancing Malaysian property developers’ competitive advantage." Property Management 36, no. 1 (2018): 86–102. http://dx.doi.org/10.1108/pm-09-2016-0048.
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Purpose Property websites have been widely used to simplify the complicated conventional booking system nowadays. However, the services provided by the property websites are limited to information searching and registration. The uptake of the e-booking system in the property industry is still sluggish. The purpose of this paper is to examine the potential of the e-booking system as the blue ocean in enhancing property developers’ competitive advantage, and also investigates the benefits and key features of the e-booking system in the Malaysian property industry. Design/methodology/approach A mixed method of questionnaire and interviews is used to investigate the acuities of potential purchasers on the concept and potential of the e-booking system in the Malaysian property industry. Findings The findings of the study revealed that the perception towards the application of the e-booking system is positive. The benefits and prominent features are identified. There are no significant differences in perceptions among the three generation cohorts comprising of Generation Y, Generation X, and Baby Boomers. Research limitations/implications The sampling of this study is limited to the Klang Valley area only with the respondents mainly from Selangor and Kuala Lumpur. The small sample size may restrict the generalisation of the findings to represent the whole population of Malaysia. Practical implications These findings provide insights and guidelines for property developers in developing a strategic plan to introduce the e-booking system which can lead to a more efficient way of property purchasing process and praiseworthy users’ experience. Originality/value To the authors’ knowledge, this is the first paper that seeks to explore the potential of the online property transactions as a blue ocean strategy that will enhance property developers’ competitive advantage. As such, the key features identified in this study will be used in designing the e-booking system in the real estate market.
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Putra, Moch Shandy Tsalasa, and Yufis Azhar. "Perbandingan Model Logistic Regression dan Artificial Neural Network pada Prediksi Pembatalan Hotel." JISKA (Jurnal Informatika Sunan Kalijaga) 6, no. 1 (2021): 29–37. http://dx.doi.org/10.14421/jiska.2021.61-04.
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Prediction for canceled booking hotels is an important part of hotel revenue management systems in the modern era. Because the predicted result can be used for the optimization of hotel performance. The application of machine learning will be very helpful for predicting canceled booking hotels because machine learning can process complex data. In this research, the proposed methods are Artificial Neural Network (ANN) and Logistic Regression. Later it will be done five times experiments with hyperparameter tuning to see which method is the most optimal to do prediction canceled booking hotel. From five times experiments, experiments number five (logistic regression with GridSearchCV) is the most optimal for predicting canceled booking hotels, with 79.77% accuracy, 85.86% precision, and 55.07% recall.