To see the other types of publications on this topic, follow the link: Front Line (Organization).
Journal articles on the topic 'Front Line (Organization)'
Create a spot-on reference in APA, MLA, Chicago, Harvard, and other styles
Consult the top 50 journal articles for your research on the topic 'Front Line (Organization).'
Next to every source in the list of references, there is an 'Add to bibliography' button. Press on it, and we will generate automatically the bibliographic reference to the chosen work in the citation style you need: APA, MLA, Harvard, Chicago, Vancouver, etc.
You can also download the full text of the academic publication as pdf and read online its abstract whenever available in the metadata.
Browse journal articles on a wide variety of disciplines and organise your bibliography correctly.
1
Vogus, Timothy J., and Claus Rerup. "Sweating the “small stuff”: High-reliability organizing as a foundation for sustained superior performance." Strategic Organization 16, no. 2 (October 31, 2017): 227–38. http://dx.doi.org/10.1177/1476127017739535.
Full textAbstract:
Achieving and sustaining superior relative performance is central to strategic organization research. Recently, strategic organization researchers have turned their attention to the broader set of people doing strategy work, how they do it, and what contributes to superior performance. We deepen this focus by arguing that operational activity on the front line is strategic. To illustrate how everyday operations become strategic, we draw on insights from high-reliability organizing to illustrate how leaders, through practices and behaviors, support a more strategic front line and a specific set of discursive practices known as mindful organizing. The everyday mindful work of front line operations is a crucial source of emerging opportunities and threats that underlie superior relative performance. We discuss the methodological implications of applying high-reliability organizing approaches to study strategic organization and how strategic organization research can broaden and enrich research on high reliability.
2
Hopkinson, Gillian C. "Stories from the Front-line: How they Construct the Organization*." Journal of Management Studies 40, no. 8 (December 2003): 1943–69. http://dx.doi.org/10.1046/j.1467-6486.2003.00407.x.
Full text
3
Crabbe, Margaret J., and Moses Acquaah. "The determinants of service recovery in the retail industry." African Journal of Economic and Management Studies 7, no. 1 (March 14, 2016): 54–74. http://dx.doi.org/10.1108/ajems-10-2014-0072.
Full textAbstract:
Purpose – Service recovery strategies are efforts used by organizations to bring back dissatisfied customers to a state of satisfaction with the organization. It has been argued that successful service recovery by organizations is dependent on the effectiveness of front line employees. The purpose of this paper is to examine a model of service recovery performance (SRP) of front line employees in the retail industry in Ghana. Design/methodology/approach – The study uses personally administered survey data collected from 136 employees in 20 micro and small retail enterprises in Ghana. Hierarchical multiple regression analysis is used to test the direct and interactive effects of organizational variables such as perceived managerial attitudes and work environment factors on the SRP of front line employees. Findings – The findings indicate that the SRP is influenced by employee empowerment, interaction between customer service orientation and empowerment, interaction between customer service orientation and training for customer service excellence, and the interaction between empowerment and training for customer service excellence. Research limitations/implications – Focussing only on the antecedents of SRP, and using cross-sectional data based on the self-assessments of the front line employees from one country. Practical implications – Empowering front line employees to deal with service failures should be combined with training them in job related and behavioral skills to attend to the needs of customers. Moreover, it is critical to combine perceived customer service orientation with training front line employees in job related and behavioral skills. Originality/value – First study to examine the antecedents of SRP of front line employees in a sub-Saharan African environment. Moreover, study examines the interactive effects of organizational and work environment variables on SRP.
4
Stephens, Matt, Kathryn Denhardt, James Flynn, Robert Lyons, and James Swasey. "THE NAUTURE OF CONFLICT IN PUBLIC GARDENS." HortScience 41, no. 3 (June 2006): 492A—492. http://dx.doi.org/10.21273/hortsci.41.3.492a.
Full textAbstract:
Public gardens are complex, multi-faceted, diverse organizations that execute a broad scope of tasks including fundraising, educational programming, marketing, public relations, and horticultural research. This broad scope of work creates numerous challenges for these institutions. One of which is conflict between front-line and administrative staffs. The goal of this research is to help explain why conflict between front-line and administrative staffs exists in public gardens. The research found no existing research on the topic of conflict in botanic gardens, but some in other industries. The research was a mixed methods design, including two case studies at separate public gardens and an online questionnaire. Both case studies consisted of separate focus groups and individual interviews with staff at different levels of the organization. Questionnaire results also came from various personnel levels (front-line and administrative) of public gardens. Once final data collection occurred, they were coded into similar categories outlined by the Malcolm Baldridge Standards, an internationally recognized assessment tool for excellence. Early analysis of the data indicates that conflict occurs due to a lack of: a clear mission and vision, effective communication, and empowerment within the organization.
5
Bishop, Vicky, Marek Korczynski, and Laurie Cohen. "The invisibility of violence." Work, Employment and Society 19, no. 3 (September 2005): 583–602. http://dx.doi.org/10.1177/0950017005055671.
Full textAbstract:
This article explores the social construction of violence within the front-line context of job centres in the Employment Service (ES). The issue of violence within organizations is typically approached using positivistic methods. In contrast, this article deepens understandings of violence in organizations by using an interpretive approach. Through an analysis of data generated through an in-depth case study, this article argues that although ES front-liners experienced much of customer behaviour as violent, this high level of violence was systematically denied by the organization. In effect, the formal organization constructed violence in such a way that it was rendered invisible. This article examines not only how management, formal policies and procedures construct violence as invisible, but also the role of the staff themselves as active agents in the social construction of violence out of the workplace.
6
Morishima, Motohiro, Stephen J. Frenkel, Marek Korczynski, Karen A. Shire, and May Tam. "On the Front Line: Organization of Work in the Information Economy." Industrial and Labor Relations Review 54, no. 4 (July 2001): 898. http://dx.doi.org/10.2307/2696127.
Full text
7
Pupo, Norene, Stephen J. Frenkel, Marek Korczynski, Karen A. Shire, and May Tam. "On the Front Line: Organization of Work in the Information Economy." Labour / Le Travail 50 (2002): 367. http://dx.doi.org/10.2307/25149315.
Full text
8
Wharton, Amy S., Stephen J. Frenkel, Marek Korczynski, Karen A. Shire, and May Tam. "On the Front Line: Organization of Work in the Information Economy." Contemporary Sociology 30, no. 2 (March 2001): 150. http://dx.doi.org/10.2307/2655395.
Full text
9
Munap, Rudzi, Siti Nor Bayaah Ahmad, Sofhinaz Abdul Hamid, and Mirza Fareed Beg MM Talib Beg. "The Influence of End User Computing System (EUCS) on User Satisfaction: The Case of a Logistic and Courier Service Company." International Journal of Social Sciences and Humanities Invention 5, no. 12 (December 7, 2018): 5103–10. http://dx.doi.org/10.18535/ijsshi/v5i12.03.
Full textAbstract:
In any service and product delivery organizations, front-line employees play a key role in interacting with customers. The organization seek information from the customers; make sense of the information and by using an information system provided they further take action to meet customer demands. The interactions between front-line employees and customers influence the overall perception of the service quality and ultimately, customer satisfaction within the services context. This is because services are characterized by inseparability and intangibility, and it is often the employees themselves who deliver the service and act as a communication channel. Since satisfied employees are likely to treat customers better and offer an improved service, therefore it is vital for an organization to understand the needs and expectations of their employees to increase their level of satisfaction. The present study was using one of the main logistic and courier services in Malaysia by evaluating the effectiveness and efficiency of its over-the-counter system. Using the original model Doll and Torkzadeh (1988), self-administered questionnaires were distributed to 234 employees located at selected branches in Klang Valley, Malaysia. Findings indicated that among the five dimensions of users’ satisfaction namely content, accuracy, format and timeliness; show positive significant relationship with the user’s satisfaction. Only ease-of-use indicated no significant relationship. It has proven that front-line employees play a significant role in the overall service rating, organizations should be more considerate and provide attention in managing their performance. The findings of the study can provide valuable information to postal organizations that have adopted or are thinking about adopting a new retail system. These postal organizations will have better opportunity to gain insights in order to make the adoption successful as they get to know how end users perceive content, accuracy, format, ease of use and timeliness of the system.
10
Lundberg, Kjetil G., and Liv Johanne Syltevik. "Everyday interaction at the front-line." Journal of Organizational Ethnography 5, no. 2 (July 11, 2016): 152–66. http://dx.doi.org/10.1108/joe-12-2015-0026.
Full textAbstract:
Purpose – The purpose of this paper is to provide a sociological analysis of everyday interaction on the physical front line of the Norwegian welfare state. Design/methodology/approach – The data are from a short-term ethnographic study in the reception/waiting rooms of three local welfare offices. These are important sites for access to benefits and services. The focus is on the situational and interactional aspects: how do people behave and interact with fellow visitors as well as with front line staff in this institutional context? For the analysis, Goffman’s conceptual framework on behaviour in public places is combined with concepts from a theory of access to welfare benefits. Findings – The analysis shows how people fill these spaces with different activities, and how they are characterized by a particular type of welfare “officialdom”, boundary work and the handling of welfare stigma. Everyday interaction on the front line gives insights into the tensions in an all-in-one welfare bureaucracy and into the implementation of digitalization. The paper concludes that “old” and “new” tensions are expressed and managed at the front line, and suggests that more attention be paid to the new barriers that are developing. Originality/value – The study contributes an ethnographic approach to a seldom studied part of welfare administration. The waiting rooms in the Norwegian welfare organization are actualized as a social arena influenced by new trends in public administration: one-stop shops, a new heterogeneity, activation policies and digitalization processes.
11
Hadjisolomou, Anastasios. "Front-line service managers’ misbehaviour and disengagement: the elephant in the store?" Employee Relations: The International Journal 41, no. 5 (August 2, 2019): 1015–32. http://dx.doi.org/10.1108/er-06-2018-0176.
Full textAbstract:
Purpose The purpose of this paper is to revisit discussions on managerial work, seeking to re-examine the front-line service manager’s position within the service triangle, and bring forward questions of agency that remain under-developed by scholars. Challenging the assumed unitarist and “consensus” standing point in organizations it recognizes that front-line managers, similarly to their subordinates, resist corporate demands and unveils stories of “battles” and disengagement towards their role, providing a rich empirical agenda regarding managerial misbehaviour. In order to explore front-line managers’ agency issues, the paper adopts the framework of the dimensions of misbehaviour, as developed by Ackroyd and Thompson (1999), to capture and to better describe and understand the recalcitrant agential practices by front-line managers. Design/methodology/approach The paper calls on qualitative data from two case study organizations in the Cyprus food-retail sector. In total, 46 interviews took place with participants across different departments and different management levels. This aimed for a better and deeper understanding of the research problem through understanding of the different perspectives. Findings The evidence reveals the intensification of FLSMs’ work and their feelings of pressure. FLSMs, however, did not stay apathetic and have utilized tactics to oppose the increasing workload and the expansion of their role. The paper classifies these tactics using the four dimensions of misbehaviour (Ackroyd and Thompson, 1999), namely, appropriation of time; work, product and identity. It shows that FLSMs not only resist corporate demands, like their subordinates, but also devised practices which are similar to workers. The data also reveal a variety in actions of misbehaviour between FLSMs depending on the level of customer interaction and their mobility on the shop floor. Research limitations/implications Students of managerial work overlooked the political realities of management and the contested nature of (front-line service) management work. As this study has shown FLSMs across the shop floor strongly identify more with “front-line employees” than senior management, protecting their own interests within the employment relationship via oppositional actions and disengagement. FLSM is, of course, in an agency relationship with capital; however, this neglects the heterogeneity in interests at different levels of management. This paper shifts the focus of management research away from the traditional agency argument and discusses FLSMs as “misbehaving agents”. It challenges the assumed unitarist and “consensus” standing point for FLSMs in organizations and calls HRM scholars to embrace a pluralist analysis in line management research. Practical implications This research shows that FLSMs misbehave as an expression of discontent towards the expansion and intensification of their role. Yet, the data reveal variation in the organization of FLSMs’ work across the shop floor and consequently variation in their actions of misbehaviour. This suggests that it is erroneous to presume a similar labour process for these managers and/or over-generalize their battling actions. HR practitioners will need to re-examine the roles of FLSMs in organizations, recognize the variety of interests within management, step away from rhetoric discourses of unproblematic devolvement of HR and managerial tasks to the front-line and appropriately review, redesign and re-organize front-line managerial work. Social implications Although research has fruitfully located the powerlessness of front-line managers as a central theme in their analysis, the complexity of the front-line management position within the social relations of interactive service work and their “logic of action” within their labour process remains a relatively marginal theme in research. Indeed, FLSMs’ position within the triangle, where managerial work is subject to degradation and trilateral conflicting dynamics and their battles within their own labour process, still remains under-explored. This study addresses this research lacuna focusing on the FLSMs’ experiences on the front-end and their actions of misbehaviour within their labour process. Originality/value The paper brings forward questions of agency that remain under-developed by scholars and unveils “stories of battles”. It discusses FLSMs as “misbehaving agents” a question that is only superficially addressed in resistance and managerial studies. This paper challenges the embedded HRM unitarist assumption that FLSMs are conscientiously agents of the capital and reveals evidence suggesting the plurality of interests across management. HRM scholars, especially those discussed line managers as HRM partners, have overestimated FLSMs’ identification with senior management and the strategic goals of the organization. As this study has shown FLSMs across the shop floor strongly identify with “front-line employees”, protecting their own interests within the employment relationship via oppositional actions and disengagement.
12
Al-Bazaiyah, Sakher A. I. "Service Recovery Performance of Frontline Officer in the Public Sector Organization in Jordan." Journal of Digitainability, Realism & Mastery (DREAM) 1, no. 03 (August 31, 2022): 56–68. http://dx.doi.org/10.56982/journalo.v1i03.29.
Full textAbstract:
This study considers that management practices have the ability to turn dissatisfied customers to loyal customers through effective service recovery encounter. This study investigates the potential impact of selected management practices on service recovery performance and its outcomes of front-line officers by adapting Boshoff and Allen, (2000) research model. There were front line officers who involve with electronic government were analyzed about their perceptions about public sector organisation management practices. Quantitative approach using multivariate data analysis such as descriptive analysis, reliability analysis and multiple regressions were used to estimate the predictors and its consequences of service recovery performance in the public sector organization (PSO) in Jordan. Results shows that ‘affective organizational commitment’ exert a strong positive relationship compared with customer service training, empowerment and supervisor support. The variable role ambiguity shows a weak non-significant relationship as opposed to the proposed effect. Results also suggest that successful service recovery performance leads to increased job satisfaction and decreased turnover intentions. This study could be generalized as a main guideline for public sector organization in Jordan. Practically, the findings indicate the organizational behavior variables that the manager has to take care to achieve front line service recovery excellence.
13
Chen, Tso-Jen, and Chi-Min Wu. "Improving the turnover intention of tourist hotel employees." International Journal of Contemporary Hospitality Management 29, no. 7 (July 10, 2017): 1914–36. http://dx.doi.org/10.1108/ijchm-09-2015-0490.
Full textAbstract:
Purpose This study aims to explore the high turnover intention issue in Taiwan’s tourist hotel industry. Due to a lack of empirical research regarding front-line employees’ psychological contract breach perceptions in tourism literature, this study develops an integrated model to examine the causal relationship among transformational leadership behaviors, leader–member exchange (LMX), psychological contract breach and turnover intentions. Design/methodology/approach Data from the 226 frontline employees in Taiwan’s tourist hotel industry were employed to examine the proposed hypotheses by using a series of structural equation modeling analyses. Findings Statistic results revealed that transformational leadership behaviors influence LMX and LMX in turn influences psychological contract breach, which consequently leads to lower turnover intention. Practical implication The results of this study suggest that hospitality organizations should recruit individuals who have the potential to exhibit transformational leadership skills, along with designing leadership training programs for middle- and high-level managers. Originality/value This study provides hospitality organization leaders with the necessary information to formulate a beneficial relationship with their front-line employees, which, in turn, weakens their perception of psychological contract breaches and reduces their willingness to leave the organization.
14
Ларинов, Алексей, and Aleksey Larinov. "Education in military society everyday life: the case of the Red Army in 1941–1945." Universities for Tourism and Service Association Bulletin 7, no. 4 (December 23, 2013): 94–107. http://dx.doi.org/10.12737/1841.
Full textAbstract:
The article is devoted to the organization of learning and teaching process in front of everyday life of the
Great Patriotic War. The article describes and analyzes the basic mechanisms for the direct impact on the
military in order to update and use extreme social experience practically. The conclusion of the dialectical
nature of the front-line of pedagogy as an integrated process of interaction of formal and casual components
inscribed in the context of social and historical environment are made.
15
Kitay, Jim. "Book Review: On the Front Line: Organization of Work in the Information Economy." Journal of Industrial Relations 43, no. 1 (March 2001): 95–97. http://dx.doi.org/10.1111/0022185601043001008.
Full text
16
Jin, Jai-Soo, Hwan-Ki Cho, and Sun-Bai Cho. "The effect of organizational support on front-line employee passion and service quality : focus on the organization reliability." Korean Journal of Hospitality & Tourism 26, no. 4 (June 30, 2017): 29–40. http://dx.doi.org/10.24992/kjht.2017.06.26.04.29.
Full text
17
Yang, Xiufen, Chaoran Qu, Weisi Peng, Lile Xiong, Hua Guan, Weixiang Luo, and Yiping Cheng. "REAL EXPERIENCE OF FRONT-LINE NURSING HOME STAFF DURING COVID-19: A SYSTEMATIC REVIEW AND META-SYNTHESIS." Innovation in Aging 7, Supplement_1 (December 1, 2023): 1107. http://dx.doi.org/10.1093/geroni/igad104.3554.
Full textAbstract:
Abstract Objective The COVID-19 has become less of a threat around the world. However, the threat to nursing homes and older adult still exists. The study aimed to explore the challenges and coping strategies of front-line nursing home staff during COVID-19 and provide recommendations for coping strategies and measures for public health of emergency in nursing homes in future. Design: Qualitative Meta-synthesis. Date sources: From the beginning until 30 May 2023, searches were conducted in five international databases (CINAHL, PubMed, Web of Science, PsycINFO and Cochrane library). The studies were screened and reviewed separately by two reviewers using the checklist from Joanna Briggs Instifor assessing qualitative research. A pragmatic meta-aggregator approach was applied to synthesise the findings. Results The meta-synthesis included 16 qualitative studies and four mixed studies, which included 642 participants were analyzed to identify 199 findings that were organized into 15 categories and combined into three syntheses. Three synthesised findings were concluded: ①The challenge of the front-line nursing home staff during the COVID-19, ②The coping strategies of the front-line nursing home staff during the COVID-19, and ③Suggestions for future nursing homes to deal with public health of emergency. Conclusion(s): Social/Health organizations and government, especially health organization, should make joint efforts to provide guidance knowledge and practice, and long-term material and mental support for nursing homes. To improve the quality of life of residents and staffs in nursing homes, further research should implement high-quality interventions based on the victory fighting epidemic experience and clinical treatment.
18
Rinkoff, Paul. "Leadership approaches in law enforcement: A sergeant’s methods of achieving compliance with racial profiling policy from the front line." Journal of Community Safety and Well-Being 6, no. 1 (March 19, 2021): 38–45. http://dx.doi.org/10.35502/jcswb.177.
Full textAbstract:
This research aims to fill a void in the extant policy implementation literature that has overlooked the leadership contribution of sergeants to the successful adoption of policy decisions by front-line police officers. Using a qualitative approach and a sociological institutionalism perspective, and focusing on the racial profiling policy of a large North American municipal police organization, 17 sergeants representing 17 divisions (precincts) were interviewed. This research does not aim to assess the efficacy of the selected policy but, rather, examines leadership and supervisory perspectives relating to implementation and compliance. The findings demonstrate the methods used by sergeants to influence and achieve the compliance of front-line police officers with the racial profiling policy. Methods include auditing, being present, training, encouraging, rewarding, and disciplining. To explain these methods, it is theorized that sergeants blend two leadership approaches to ensure front-line officers conform to the racial profiling policy: an authoritative leadership approach and a supportive leadership approach. This study emphasizes the leadership contributions of sergeants when attempting to implement perceived controversial or unpopular policy—in this case, racial profiling policy—in a police organization and contains implications for law enforcement leaders, oversight committees, policy writers, and all government legislators who oversee public safety and security.
19
Mohamed Yunus, Noor Azlina, Narazatul Akmal Mohamed Yunus, and Marhani Mohamed Anuar. "Job Satisfaction and Organizational Commitment Among Customer Service Representatives at Call Centre Industry in Malaysia." ADVANCES IN BUSINESS RESEARCH INTERNATIONAL JOURNAL 6, no. 2 (October 31, 2020): 154. http://dx.doi.org/10.24191/abrij.v6i2.10767.
Full textAbstract:
The call centre is a service-intensive organization with a significant proportion of its employees working in direct contact with its customers. Given the nature of front line employees, job satisfaction is a serious issue in call centre as well as the service industry. The front line employees, like any other service sector employees, need to develop and maintain a strong relationship with its human resources for effective performance in assisting customers’ problems and inquiries. Therefore, this paper formulates a framework postulating job satisfaction as an antecedent of organizational commitment in call centre industry. The finding of this study should enrich the existing theories by providing additional evidence on the relationship between employees’ job satisfaction and organizational commitment especially for call centre industry. Eventually, the findings provide empirical support to the concepts and theories that are currently discussed in the employees’ job satisfaction literature to be applied especially in the context of call centre perspective.
20
Yaremchuk, Oksana V., Roman S. Serebryaniy, and Denis V. Kamelskikh. "Organization of Medical Care for Children in Home Front and on Front-Line Territories during the Great Patriotic War." Current Pediatrics 22, no. 1 (February 24, 2023): 6–12. http://dx.doi.org/10.15690/vsp.v22i1.2528.
Full textAbstract:
The status of open and closed children’s institutions (nurseries, orphanages), existing personnel potential, results of communicablediseases control in Yamal (home front territory) and in Kuibyshev region (front-line territory) were analyzed. The differences in primary problems solving by Yamal and the Kuibyshev Region health authorities stood out. The key issues in Yamalo-Nenets national district were prevention of mass diseases and combating highly infectious diseases (typhus, etc.). Meanwhile, the key aspect of medical care in Kuibyshev region was to implement measures to combat the spread of gastrointestinal tract diseases and digestive disorders. Data is provided to compare the nutrition status of children in Arctic region and in Middle Volga region using these two regions’ examples. Difficulties in food supply are shown. They were quite the same despite the difference in habitat and the contingent of children (evacuated from Kuibyshev region and tundra residents). The claim that Yamal was supplied with food and industrial products with higher standards than southern regions has been questioned as archival documents have revealed the insufficient availability of products in children’s institutions
21
Rubel, Mohammad Rabiul Basher, Nadia Newaz Rimi, and Tim Walters. "Roles of Emerging HRM and Employee Commitment: Evidence from the Banking Industry of Bangladesh." Global Business Review 18, no. 4 (May 2, 2017): 876–94. http://dx.doi.org/10.1177/0972150917692223.
Full textAbstract:
This study examines the roles emerging human resource management (HRM) plays in enhancing employee commitment to the organization from the perspective of social exchange theory (SET). In this relationship, HRM roles represent the mechanisms through which managers’ actions, behaviours and HRM procedures affect employees’ commitment to the organization. A self-administered questionnaire survey was employed for data collection from a sample of 217 respondents drawn from front-line employees working in private commercial banking organizations in Bangladesh. Using structural equation analysis, the results indicated a significant and positive influence of the roles of emerging HRM, namely, procedural justice, organizational communication, empowerment, employee development and participation as determinants of employee commitment to the organization. In this study, the five-dimensional emerging HRM roles had a positive relationship with employee commitment to the organization. Thus, organizations and their top management should have interest in, and nourish, a supportive HRM environment, and must provide a strong priority to HRM through which they will demonstrate their commitment to open communication, empowerment, participation, investment in employee development and a just environment to get employee commitment in a long-lasting, high-quality commitment-focused relationship.
22
Mahajan, Gautam. "Customer-centric Circles, the Self-directed Approach to Service and Mindset Changes." Journal of Creating Value 3, no. 1 (March 30, 2017): 77–87. http://dx.doi.org/10.1177/2394964316684245.
Full textAbstract:
Front-line people are typically trained so as to modify their behaviour and actions. Unfortunately, these training programmes do not impact the behaviour, though they are useful in imparting skills. This article describes customer-centric circles, and the resultant benefits in customer focus, team work and improved service value creation. Much of this is done through mindset changes that occur when front-line people are self-directed and self-motivated. Customer-centric circles (shortened to customer circles) were started in companies from around 2004. This article describes customer circles; how customer circles can create/add value to the firms including their employees and mostly for customers, particularly in the service area and in team work and customer focus; customer circles are compared to traditional training programmes; and how customer circles can be implemented in the internal structure/organization and challenges. Cases of customer circles are discussed. The front-line people can be in various disciplines such as manufacturing, administration and sustainability.
23
Adriaenssen, Daniel, Dagny Johannessen, Helene Sætersdal, and Jon-Arild Johannessen. "Systemic value creation in knowledge organizations: aspects of a theory." Problems and Perspectives in Management 15, no. 1 (March 28, 2017): 45–54. http://dx.doi.org/10.21511/ppm.15(1).2017.04.
Full textAbstract:
The phenomenon under investigation is the transition from an industrial society to a society that is based to a larger extent on knowledge resources. The question the authors are investigating is: What are the key value creation processes in a knowledge-based organization? The objective of the article is to understand and explain the social mechanisms that influence the development of knowledge-based organizations. The method used is conceptual generalization. The findings are linked to a new emphasis on information structure (infostructure), and a new way of organizing (front line focus), the modulization of work processes, and global competence clusters.
24
Cheung, Tai Ming. "Guarding China's Domestic Front Line: The People's Armed Police and China's Stability." China Quarterly 146 (June 1996): 525–47. http://dx.doi.org/10.1017/s0305741000045136.
Full textAbstract:
A single spark can light a prairie fire, Mao Zedong once proclaimed, and China today is as dry as a tinder-box. Rapid economic and social change is undermining the country′s stability. The authorities are struggling to cope with soaring crime, mass rural migration, rising urban unemployment, simmering ethnic discontent and numerous other problems. At the same time, the Communist Party′s legitimacy and organization is crumbling and the ruling elite waits nervously for ailing paramount leader Deng Xiaoping′s death.
25
Boukis, Achilleas, Spiros Gounaris, and Ian Lings. "Internal market orientation determinants of employee brand enactment." Journal of Services Marketing 31, no. 7 (October 9, 2017): 690–703. http://dx.doi.org/10.1108/jsm-07-2016-0272.
Full textAbstract:
Purpose This study aims to explore how the adoption of internal market orientation (IMO) can enhance front-line employee brand enactment within an interpersonal service setting. Insights from equity theory and the person – environment paradigm are drawn upon to develop a theoretical model describing the impact of IMO on employee – organization fit, employee – supervisor fit and employee – job fit and the consequences of IMO on employee brand knowledge and brand identification. Second, the role of various types of fit and brand knowledge/identification for front-line employee brand enactment is confirmed. Design/methodology/approach This study draws from service employees in a high-contact customer setting. Findings Results uncover two mechanisms for successful internal branding: increasing employee fit with the service environment and enhancing employee brand knowledge. Practical implications The study contributes to practice in that the findings outline a realistic understanding of how managerial actions facilitate employees’ alignment with the firm’s brand promise within the realm of the broader organizational context in which service delivery takes place. Originality/value The present study contributes in the extant literature as it enables a more holistic view of the drivers of brand-congruent behaviors among front-line employees. Moreover, it has a significant contribution for future researchers as it lays the ground to further examine how employees’ perceptions of internal marketing strategies shape their fit levels with different aspects of their working environment which also affect the internal branding efforts of service organizations.
26
Reese, Simon. "Do actions speak louder than words – study of a shared vision?" Industrial and Commercial Training 46, no. 5 (July 1, 2014): 237–43. http://dx.doi.org/10.1108/ict-01-2014-0003.
Full textAbstract:
Purpose – The purpose of this paper is to evaluate the relationship between actions taken by front-line managers and actions taken by employees as the organization progresses toward a new-shared vision. The shared vision to alter the organization's learning structures was communicated by the leadership team. The research evaluates if the actions speak louder than the words. Design/methodology/approach – The actions analyzed in the study are completion of curriculum courses designed by the Learning and Professional Development team to progress the organization toward the new vision. Pearson's Product Moment Correlation was calculated to determine the nature and strength of the relationship or learning actions between the employee and first line managers. Findings – Results indicate that a moderate positive relationship exists between employee and first line manager actions. The relationship highlights the importance of integrating an action element into the launch of a new-shared vision. Originality/value – Shared visions are a fundamental building block in reaching generative learning. One method to improve employee internalization of the shared vision is to create actions whereby the employee can experience elements of the vision. These experiences further the communications and build steps toward employee commitment and internalization.
27
Tedeev, Kh V. "Organization of fighter battalions and their activities during the Great Patriotic War." Vestnik Majkopskogo Gosudarstvennogo Tehnologiceskogo Universiteta, no. 3 (January 9, 2024): 42–48. http://dx.doi.org/10.47370/2078-1024-2023-15-3-42-48.
Full textAbstract:
The article examines the organization of fighter battalions and their activities during the Great Patriotic War, as well as the role of the Soviet and party bodies in ensuring public security in the front line and in the rear areas of the USSR when using voluntary formations. The history of the creation and deployment of fighter battalions as effective forms of popular mobilization in the rear, for the effective fight against German intelligence, which intensified during the period of the enemy's offensive along the entire front line, has been revealed. The content of organizational and pedagogical technology for training the distribution of workers in deficient professions and specialties in the school system of factory apprenticeships has been revealed. The directions and content of the ideological work of the state, focused on the working people of the rear, have been examined. The problemthematic field of this article has been investigated both using the information array of the central authorities and using the historiographic material of the local territorial-administrative unit of the former USSR - the South Osetian Autonomous Region. The problem-thematic field addressed in this article was examined not only based on data from central government bodies, but also for the first time using historiographical materials from the central archive of South Ossetia - a territorial-administrative unit of the former USSR.
28
Сенявская, Елена Спартаковна. "ФРОНТОВОЙ БЫТ ВЕЛИКОЙ ОТЕЧЕСТВЕННОЙ ВОЙНЫ: СТРУКТУРА И ОСОБЕННОСТИ." Вестник антропологии (Herald of Anthropology), no. 2 (52) (June 10, 2021): 7–25. http://dx.doi.org/10.33876/10.33876/2311-0546/2021-54-2/7-25.
Full textAbstract:
Фронтовая повседневность определяется автором как совокупность опасности боя и повседневности быта во всём многообразии их типичных и уникальных проявлений. В данной статье рассматриваются особенности фронтового быта Красной Армии в период Великой Отечественной войны на основе эго-документов (писем, дневников, мемуаров) и материалов «устной истории» – воспоминаний-интервью её участников, представителей разных родов войск и военных профессий, принадлежащих к рядовому, младшему и среднему командному составу. Показано, что от качества солдатского быта, его организации в экстремальных военных условиях во многом зависел моральный дух войск и их боеспособность, а недостаточное внимание к отдельным бытовым факторам негативно сказывалось на ходе боевых действий или приводило к неоправданно большим потерям. Изучение фронтовой повседневности, ее тяжести и противоречивости, через мироощущение и судьбы отдельных фронтовиков позволяет глубже понять «человеческий ракурс» новейшей военной истории, тот трудноуловимый субъективный фактор, который в экстремальных условиях войны мог неожиданно перевесить все факторы материальные и оказаться «последней каплей», склоняющей чашу весов в сторону побед или поражений. Front-line life is a combination of the danger of battle and everyday life in all the variety of their typical and unique manifestations. This article examines the specifics of the front-line life of the Red Army during the Great Patriotic War based on ego-documents (letters, diaries, memoirs) and on “oral history” – memoirs-interviews of its participants belonging to the armed forces and military professions of the rank-and-file and the command staff. It is shown that the morale of the troops and their fighting capacity largely depended on the quality of the soldier’s life, its organization in extreme military conditions. Insufficient attention to certain household factors negatively affected the course of hostilities or led to unjustifiably large losses. The study of the front-line everyday life in all its diversity and controversy through the eyes and the fates of individual front-line soldiers allows us to better understand the “human perspective” of recent military history, the elusive subjective factor that in extreme conditions could unexpectedly outweigh all material factors and turn out to be the “last straw” that tips the scales in favor of victories or defeats.
29
Hail, Yvonne. "Police reform in Scotland: What can we learn from the experiences of front-line officers?" International Journal of Police Science & Management 22, no. 1 (November 22, 2019): 62–72. http://dx.doi.org/10.1177/1461355719882441.
Full textAbstract:
Little is known about how front-line police officers navigate major structural reforms within their organization. The findings presented in this paper were collected as part of the first ever empirical study of the newly created Police Service of Scotland between October 2013 and June 2014. The findings discussed here are pertinent to the wider academic literature in that they fill the current gap in knowledge on how front-line police officers experience major structural reforms at a police operational level; by exploring the ways, if any, reform impacted on the routine delivery of local policing. This paper focuses on three main themes which emerged from the analysis of 68 interviews conducted with a stratified sample of serving police officers; front-line police officers, their supervisors and managers across two geographically distinct case study areas in Scotland. The paper highlights police officers’ concerns around a lack of front-line involvement in either the planning or implementation of reform, the pace at which the changes associated with reform were rolled out and the internal communication processes adopted throughout the reform journey, all of which they claim impacted negatively on their daily routines. This unique data was collected using a variety of qualitative and ethnographic research approaches including non-participant observations, walking interviews, documentary analysis and semi-structured interviews at the precise time major structural reform was being implemented across Scotland.
30
Kim, Yo-Seb, Han-Ra Cho, and Do-Woo Kim. "The Relationship between Perception of Organizational Support, Job Crafting, and Organization Commitment by Community Child Center Front-Line Social Workers." Health & Welfare 23, no. 1 (March 31, 2021): 159–82. http://dx.doi.org/10.23948/kshw.2021.03.23.1.159.
Full text
31
Radonić, Vedran, Nebojša Aras, and Arsen Pavić. "Organization and Functioning of the Front-Line Surgical Station at Rama in Bosnia and Herzegovina." Military Medicine 158, no. 12 (December 1, 1993): 763–66. http://dx.doi.org/10.1093/milmed/158.12.763.
Full text
32
Alehegn, Derese Simegnew, Dr. R. Karunakara, and Batyergu Engeda. "Community Advancement in Community Policing Within the Addis Ababa City Organization." International Journal of Management and Humanities 10, no. 10 (June 30, 2024): 15–21. http://dx.doi.org/10.35940/ijmh.i1710.10100624.
Full textAbstract:
Community development focuses on improving the quality of life and well-being of individuals and communities. This exploratory study used a descriptive research design and mixed methods research strategy. The study uses primary and secondary data, including questionnaires and interviews with front-line police, intermediate and senior officials, and unpublished documents from verified organizations such as the AAPC. The quantitative approach focuses on the degree to which community policing is applied, while qualitative approaches identify obstacles to successful deployment. This research aimed to provide unbiased descriptions of experiences in natural settings. However, the increase in crime has reduced public confidence and security, leading to low levels of human well-being. The Ethiopian government has worked to identify the root cause of the problem and implement initiatives to ensure smooth operations. Police have involved community participation in problem-solving partnerships, and various community programs have been organized to provide knowledge and skills in handling crime-related cases. This has enhanced community confidence and overall well-being.
33
Modlin, Heather. "MANAGING PAIN IN RESIDENTIAL CARE: A DEVELOPMENTAL ANALYSIS." International Journal of Child, Youth and Family Studies 10, no. 2-3 (April 8, 2019): 45–62. http://dx.doi.org/10.18357/ijcyfs102-3201918852.
Full textAbstract:
This article explores the presence of pain in residential programs for children and youth. The challenges associated with acknowledging and interpreting the behavioural manifestations of this pain — for the young people and for front-line practitioners — are discussed and interpreted through a constructive-developmental lens. The notion of the organization as a holding environment is reviewed, with a key focus on the role of the supervisor in absorbing the pain, providing emotional containment, supporting practitioners “where they are”, encouraging reflection, promoting developmental growth, and maintaining a stable presence. Implications for the organization are reviewed.
34
Muhammad Ahmad ur Rehman, Zahid Hussain, and Muhammad Mudasar Ghafoor. "The Impact of Service Quality Dimensions on Customers’ Trust." Journal of Business and Social Review in Emerging Economies 6, no. 2 (June 14, 2020): 557–63. http://dx.doi.org/10.26710/jbsee.v6i2.1181.
Full textAbstract:
Customers’ trust is an inevitable asset for organizations. The long-term relationship of customer-organization depends upon the presence of customers’ trust on the organization. The significance of this phenomenon in services industry becomes even more critical where organizations have to know individual as well as contextual factors that influence on customers’ trust. This study tested the impact of different dimensions of perceived service quality (reliability, assurance, responsiveness, empathy and tangibility) on customers’ trust. 220 customers from Insurance sector of Pakistan were selected to form the sampling frame. Explanatory factor analysis, correlation and hierarchical multiple regression analyses were used to test proposed hypotheses. The results indicate positive relationship between different dimensions of service quality and customers’ trust. This study has several insights and valuable implications for the researchers and policy makers. First, deliberate efforts are needed on the part of policy makers in Insurance companies to nurture a climate that is conducive to build long-term customer’s trust to retain and expand extent of customers. In particular, front line officers must be trained to harmonize customers’ need with swift and rational solutions.
35
., Laxmi, and Rajanikant Verma. "Organisational Commitment and Perceived Support as Linked by Employee Job Satisfaction in App-based Services." Journal of Business Management and Information Systems 10, no. 1 (April 14, 2023): 20–25. http://dx.doi.org/10.48001/jbmis.2023.1001005.
Full textAbstract:
In this study, the relationship between perceived organisational support, organisational commitment, and front-line employees' job satisfaction is checked. The major goal of this research paper is to investigate the role that job satisfaction plays in mediating the relationship between organisational commitment and perceived organization support among front-line workers in the online app-based service industry. The survey method was adopted for the collection of data. In total 229 valid responses were used for analysing purposes. To test the proposed hypotheses, structural equation modelling (SEM) analysis is employed. The findings of this study demonstrate unequivocally that the association between perceived organisational support (POS) and organisational commitment (OC) is mediated by job satisfaction (JS). The findings also indicated a strong link between job satisfaction and perceived organisational support.
36
Kulikov, Aleksey Nikolaevich, Yury Alexeevich Kirillov, and Vladimir Alexeevich Reituzov. "The organization of specialized ophthalmic care during the Great Patriotic War (to the 70th anniversary of the Great Patriotic War End)." Ophthalmology journal 8, no. 3 (December 15, 2015): 99–108. http://dx.doi.org/10.17816/ov2015399-108.
Full textAbstract:
The article describes the organization of ophthalmic care to wounded patients during the Great Patriotic War at various evacuation phases. The amount of surgeries performed in army and front-line hospitals is shown. The introduction into practice of military ophthalmologists of cornea suturing in perforating eyeball wounds, of intraocular foreign body (IOFB) X-ray localization, and of the diascleral IOFB removal method.
37
Høiland, Gry Cecilie, and Elisabeth Willumsen. "Understanding implementation in complex public organizations – implication for practice." Journal of Comparative Social Work 11, no. 2 (October 31, 2016): 213–41. http://dx.doi.org/10.31265/jcsw.v11i2.142.
Full textAbstract:
The effective implementation of politically initiated public service innovations to the front-lines of the public service organization, where the innovation is to be applied, is a challenge that both practitioners and researchers struggle to solve. We highlight the importance of analysing contextual factors at several levels of the implementation system, as well as the importance of considering how the practical everyday work situations of the front-line workers influence their application of the innovation in question. We illustrate this by exploring the implementation process of a specific work inclusion measure, looking at its wider context and some of its implementation outcomes at a specific public agency. The intention is to illustrate the significance of considering the contextual complexity influencing implementation work as a reminder for practitioners to take this into account in their planning and practices.
38
Paswan, Audhesh K., Lou E. Pelton, and Sheb L. True. "Perceived managerial sincerity, feedback‐seeking orientation and motivation among front‐line employees of a service organization." Journal of Services Marketing 19, no. 1 (January 2005): 3–12. http://dx.doi.org/10.1108/08876040510579343.
Full text
39
Bernucci, Claudio, Andrea Fanti, Pierlorenzo Veiceschi, Emanuele Costi, Angelo Mirco Sicignano, and Carlo Brembilla. "Neurosurgeons on the front line: experience from the center of the storm in Italy." Neurosurgical Focus 49, no. 6 (December 2020): E6. http://dx.doi.org/10.3171/2020.9.focus20577.
Full textAbstract:
In this tumultuous time, the entire world has been shaken up by the COVID-19 outbreak. Italy has had one of the highest infection-related mortality rates. Bergamo, a city in eastern Lombardy, was among the most affected. Here, the authors describe the main healthcare actions taken at their institution to stem the crisis, with particular concern regarding the fate of their neurosurgery department. Among the different topics, the authors particularly focus on the retraining of neurosurgeons, organization of activities, and what should be the role of neurosurgeons during a pandemic.
40
Walden, Patrick R. "Business: Conceptualizations of Organizational Change Viewed Through the Lens of Power: A Tutorial for the Speech-Language Pathologist/Audiologist Administrator." Perspectives on Administration and Supervision 21, no. 1 (March 2011): 9–17. http://dx.doi.org/10.1044/aas21.1.9.
Full textAbstract:
Both educational and health care organizations are in a constant state of change, whether triggered by national, regional, local, or organization-level policy. The speech-language pathologist/audiologist-administrator who aids in the planning and implementation of these changes, however, may not be familiar with the expansive literature on change in organizations. Further, how organizational change is planned and implemented is likely affected by leaders' and administrators' personal conceptualizations of social power, which may affect how front line clinicians experience organizational change processes. The purpose of this article, therefore, is to introduce the speech-language pathologist/audiologist-administrator to a research-based classification system for theories of change and to review the concept of power in social systems. Two prominent approaches to change in organizations are reviewed and then discussed as they relate to one another as well as to social conceptualizations of power.
41
Alim I., Tetuev. "Daily students of general schools during the great patriotic war (on the example of the Kabardino-Balkarian Republic)." Kavkazologiya 2023, no. 1 (March 30, 2023): 124–41. http://dx.doi.org/10.31143/2542-212x-2023-1-124-141.
Full textAbstract:
For the first time, based on new archival documents and other sources, a reconstruction of the schoolchildren's daily life in wartime conditions was conducted using the example of the Kabardi-no-Balkarian Republic. This article reveals the influence of a restructuring of the school education system on the daily life of students’ education. The organization of military, physical training and patriotic education of students was analyzed. This work shows the activity of schoolchildren, help-ing the front, wounded soldiers in evacuated military hospitals, participation in the partisan movement. Forms of helping rears are studied: caring for the families of front-line soldiers, or-phans, participating in the restoration of the national economy and agricultural work. The experi-ence of the state work, party bodies and educational institutions in the law’s implementation on universal compulsory education of school-age children is summarized. Problems are analyzed: the introduction of separate education, “Rules for students”, and the quality of students’ knowledge. Difficulties in covering universal education are identified as the main reasons for dropout. It is concluded that the restructuring of the school education system in the interests of the front and rear has significantly affected the daily life of students. Military and physical training, patriotic and labor education of schoolchildren allowed them to help the front and rear and overcome the difficulties of wartime.
42
Shin, Myung Eun, Yuan He, Dong Li, Sungsoo Na, Farhan Chowdhury, Yeh-Chuin Poh, Olivier Collin, et al. "Spatiotemporal organization, regulation, and functions of tractions during neutrophil chemotaxis." Blood 116, no. 17 (October 28, 2010): 3297–310. http://dx.doi.org/10.1182/blood-2009-12-260851.
Full textAbstract:
Abstract Despite recent advances in our understanding of biochemical regulation of neutrophil chemotaxis, little is known about how mechanical factors control neutrophils' persistent polarity and rapid motility. Here, using a human neutrophil-like cell line and human primary neutrophils, we describe a dynamic spatiotemporal pattern of tractions during chemotaxis. Tractions are located at both the leading and the trailing edge of neutrophils, where they oscillate with a defined periodicity. Interestingly, traction oscillations at the leading and the trailing edge are out of phase with the tractions at the front leading those at the back, suggesting a temporal mechanism that coordinates leading edge and trailing edge activities. The magnitude and periodicity of tractions depend on the activity of nonmuscle myosin IIA. Specifically, traction development at the leading edge requires myosin light chain kinase-mediated myosin II contractility and is necessary for α5β1-integrin activation and leading edge adhesion. Localized myosin II activation induced by spatially activated small GTPase Rho, and its downstream kinase p160-ROCK, as previously reported, leads to contraction of actin-myosin II complexes at the trailing edge, causing it to de-adhere. Our data identify a key biomechanical mechanism for persistent cell polarity and motility.
43
Pulos, Rick. "COVID-19 crisis memes, rhetorical arena theory and multimodality." Journal of Science Communication 19, no. 07 (December 14, 2020): A01. http://dx.doi.org/10.22323/2.19070201.
Full textAbstract:
On February 11, 2020, the World Health Organization announced the name of a new disease, COVID-19. As the virus that causes the disease spread across the globe, the world went into crisis mode. The various actors of the COVID-19 crisis include, in part, politicians, scientists, health experts, citizens, journalists, front line workers, first responders, organizations, and so on. Their voices and their related communicative processes play out in the rhetorical arena that emerges from the crisis. Crisis memes are a particularly intriguing and salient part of the COVID-19 public discourse. Combining the theoretical implications of rhetorical arena theory (RAT) with multimodality and its close ties to social semiotics, this paper will analyze the unique nature of memes created during the cycle of a crisis.
44
Alim, Tetuev. "State and public support for families military personnel, world war II disabled veterans and or-phans (by the example of Kabardino-Balkaria)." Kavkazologiya 2022, no. 2 (June 30, 2022): 108–26. http://dx.doi.org/10.31143/2542-212x-2022-2-108-126.
Full textAbstract:
This work analyzes for the first time, based on new archival documents and other sources, the problems of material and domestic arrangement of military personnel families; World War II dis-abled veterans, demobilized military personnel and orphans on the materials of Kabardino-Balkarian Republic. The activities of state and party bodies in organizing employment, social se-curity and help to families of front-line soldiers, disabled, demobilized military personnel. This article established the number of beneficiaries who received benefits and pensions, as well as em-ployed families of military personnel disabled during the war years. It also revealed the omissions and shortcomings in the organization of material and household arrangements, the normalized provision of food and industrial goods to the families of military personnel and war invalids. This paper considered activities of state bodies and the public in organizing the help of orphans and children who have become homeless. The experience of labor collectives of factories, factories, collective farms, state farms, public organizations, and citizens in providing patronage help, fami-lies of front-line soldiers, disabled people and orphans is summarized.We concluded that the main areas of state and public support for the families of military personnel, war invalids, orphans and demobilized children in Kabardino-Balkarian Republic were state benefits, pensions, targeted material help, tax exemptions, provision of food and industrial goods, solving housing problems, employment and restoration of orphanages.
45
Cotterill, Ronald W. "The Evolution of Quantitative Food Marketing Policy: A Public Perspective." Agricultural and Resource Economics Review 41, no. 1 (April 2012): 1–11. http://dx.doi.org/10.1017/s1068280500004147.
Full textAbstract:
Quantitative analysis of food marketing policy has played a critical role in the evolution of empirical industrial organization and antitrust enforcement over the past 40 years. This article highlights the contributions of the author and other agricultural economists. The second half of this article explains why an economist might want to do, or perhaps avoid, public policy work. It gives several examples from antitrust cases where economic policy analysis is a front-line contact sport.
46
Sagha Zadeh, Rana, Paul Eshelman, Judith Setla, and Hessam Sadatsafavi. "Strategies to Improve Quality of Life at the End of Life: Interdisciplinary Team Perspectives." American Journal of Hospice and Palliative Medicine® 35, no. 3 (June 2, 2017): 411–16. http://dx.doi.org/10.1177/1049909117711997.
Full textAbstract:
This ethnographic study draws on the experiences of members of interdisciplinary care teams working with end-of-life care patients to identify strategies to improve quality of life through care practices. We surveyed 133 staff and volunteers (physicians, physician assistants, nurse practitioners, registered nurses, social workers, chaplains, administrators, and volunteers) who provide end-of-life care to patients in both home and institutional settings for 4 organizations in 2 counties in Upstate New York. Survey responses were analyzed using qualitative content analysis. The results identified numerous strategies to enhance and safeguard quality of life for end-of-life care patients and their family members. These strategies can be categorized into 6 domains: organization philosophy and mission; organizational policies; caregivers’ behaviors and practices; symptom management; facility design, operation and management; and patient, family member, and caregiver experience. The diverse list of identified strategies indicates that improving care to address the unique, complex, multilayered dimensions of quality of life at the end of life requires a multidisciplinary approach and consistency among care providers, including administration, clinical management, front-line caregivers, and support staff. When all of these strategies are used in harmony, care can truly be enhanced.
47
Halford, Susan, Alison Fuller, Kate Lyle, and Rebecca Taylor. "Organizing Health Inequalities? Employee-Driven Innovation and the Transformation of Care." Sociological Research Online 24, no. 1 (August 30, 2018): 3–20. http://dx.doi.org/10.1177/1360780418790272.
Full textAbstract:
This article responds to calls for new approaches to understanding and intervening in health inequalities and, in particular, for attention to the processes and relations that mediate structural inequality and everyday outcomes. Our contribution focuses on the part that healthcare organizations play in this. We draw on organizational sociology, which theorizes that while organizational structures, cultures, and practices may appear neutral – and rely for their legitimacy on this – they may, in fact, operate in the interests of some social groups and less in the interests of others. This proposition is worked through new empirical research on employee-driven innovation in the UK National Health Service. In both our case studies, front-line staff working with some of the most vulnerable citizens had identified the organization of care as both part of the problem and – potentially – part of the solution. In tracing their efforts to change the organization of care, we learn more about what it might take to mobilize resources in support of those whose lives are most affected by health inequalities.
48
Schafer, Joseph A. "From Rhetoric to Reality: How Police Officers View the Implementation of Generalized Community Policing." Justice Research and Policy 5, no. 1 (June 2003): 1–35. http://dx.doi.org/10.3818/jrp.5.1.2003.1.
Full textAbstract:
Research literature on community policing has focused on its impact on police organizations or citizens, especially in jurisdictions where community policing was a specialized police function. Less is known about how police officers experience the process of implementing community policing, particularly when it is a generalized function affecting an entire organization and all of its employees. Using data from a midwestern agency, this study examines the way in which front line officers and supervisors experienced the implementation of a generalized community policing philosophy. Specific attention is given to factors that influenced the attitudes and experiences of those most directly affected by this organizational change. Findings suggest that perceptions and experiences were largely a product of the beliefs and attitudes of the individual officers. Implications for police managers and scholars are discussed.
49
Beemsen, Kavita, and Sanjana Brijball Parumasur. "Presenting valid and reliable tools to measure the effectiveness of a front line management training programme." Corporate Ownership and Control 8, no. 4 (2011): 473–86. http://dx.doi.org/10.22495/cocv8i4c5art1.
Full textAbstract:
In order to demonstrate the effectiveness of planned learning from a training intervention, in terms of organizational performance, the systematic evaluation of the transfer of training is critical. The study followed a retrospective, longitudinal trend design with two groups of respondents and utilized the training evaluation measurement tools that the researchers developed. The key results of the study indicated the research’s value to the human resource development paradigm as research-based measurement tools, with known psychometric properties, were developed. These measurement tools could be used by training and development practitioners to effectively evaluate the impact made by a front line management training programme on the effectiveness of the organization.
50
Knopov, M. SH, and V. K. Taranukha. "History of the Organization of Medical Care during the Great Patriotic War of 1941-1945 (in commemoration for the 70th anniversary of the Victory)." Vestnik travmatologii i ortopedii imeni N.N. Priorova, no. 4 (December 30, 2015): 90–93. http://dx.doi.org/10.32414/0869-8678-2015-4-90-93.
Full textAbstract:
Success in the treatment of wounded and patients in the medical and sanitary battalions, army and front-line base hospitals as well as on the home front was secured by realization of the system of step-by-step treatment with evacuation when indicated. Creation and application of that principally new advanced system of treatment-and-evacuation provision for combat operations was the great achievement of native public health and military medical service. Studies of many talented scientists in the field of treatment of gunshot wound, penetrating wounds, gunshot fractures of the extremities, wound complications as well as elaboration of diagnostic and treatment methods for wounded played an important role in the creation of the system for rendering adequate medical care.