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Dissertations / Theses on the topic 'Front office'

Author: Grafiati

Published: 4 June 2021

Last updated: 25 July 2025

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1

Mesquita, Rui Manuel Ribeiro. "Front e back office web para o dsd.av.it.pt." Master's thesis, Universidade de Aveiro, 2010. http://hdl.handle.net/10773/7545.

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Mestrado em Engenharia de Computadores e Telemática<br>Devido ao elevado n´umero de docentes existente no departamento e ao elevado n´umero de turmas que s˜ao necess´arias para o cada vez maior universo de alunos ligados ao Departamento de Electr´onica, Telecomunicac¸˜oes e Inform´atica (DETI) a elaborac¸˜ao da distribuic¸˜ao do servic¸o docente ´e cada vez mais complexa. Urge a criac¸˜ao de um componente na plataforma de Distribuic¸˜ao de Servic¸o Docente (DSD), que permita de uma forma r´apida e simples gerar uma distribuic¸˜ao dos docentes com base numa lista das preferˆencias de cad

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Campos, David Emmanuel Marques. "Distribuição de serviço docente : back e front office web." Master's thesis, Universidade de Aveiro, 2008. http://hdl.handle.net/10773/2040.

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Mestrado em Engenharia de Computadores e Telemática<br>A evolução social conduziu a um forte desenvolvimento de novos conceitos e à necessidade de aquisição de conhecimento, reflectindo-se essencialmente no aumento da informação e na necessidade de formação individual. Assim, o número de alunos nas instituições universitárias aumentou consideravelmente, surgindo mais cursos e consequentemente a necessidade de mais docentes. Neste contexto, a complexidade e o número de tarefas necessárias para organizar as instituições universitárias também cresceu, tornando mais complicada a realização de todo

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Brown, Lucian C. "Utilizing team time/talent assessment tool to reorganize front office training." Menomonie, WI : University of Wisconsin--Stout, 2006. http://www.uwstout.edu/lib/thesis/2006/2006brownl.pdf.

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Tyve, Mattias, and Kristoffer Törnblom. "Att identifera förändringsproblem vid processbaserad e-förvaltning." Thesis, Umeå University, Informatics, 2008. http://urn.kb.se/resolve?urn=urn:nbn:se:umu:diva-1736.

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<p>Denna studies syfte är att synliggöra vilket förändringsarbete som sker inom den kommunala verksamheten när organisationer går från en hieraktiskt organisationsstruktur till en processinriktidad organisation. Studien genomfördes i en svensk kommun och fallstudie användes som metod. Den data som samlades in bestod av intervjuer av individer involverade i projektet, dokumentation och egna observationer. Analysen som gjordes på fallstudien utgick från fyra olika förändringsperspektiv. Genom perspektiven kan djupare förståelse skapas för det som händer i en organisation i förändring. Enligt stu

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Naudé, Rosa-Anne. "Quality of work life of front office employees in selected accommodation establishments / Rosa Naudé." Thesis, North-West University, 2010. http://hdl.handle.net/10394/4590.

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The South African hospitality industry, and more specifically the accommodation sector, is a booming industry within South African Tourism. Annually thousands of tourists, nationally and internationally, come to stay in accommodation establishments which offer a variety of services to guests (South Africa, 2009:499). What differentiates one accommodation establishment from another is the type and quality of service offered to guests. This service offered to guests can only be generated by manual labour, namely by employees. Front Office Employees in particular have direct and continual interac

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Barrington, Melvin Norman. "A validation study of service complexity measures for employees in the hotel/motel front office." Diss., Virginia Polytechnic Institute and State University, 1987. http://hdl.handle.net/10919/74752.

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In spite of the increasing importance of the service industry, it has failed to receive much attention from researchers. This lack of attention is especially true of the hospitality segment of the service industry, and consequently, almost no attention has been paid specifically to hotels and motels. This study explores the possible reasons for poor or inadequate service by attempting to first identify the important complexity variables of service, and second to evaluate how those variables relate to employee attitudinal reactions to their job. A total of sixteen job characteristics, theor

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Barison, Isabella <1986&gt. "REVENUE MANAGEMENT: LO STATO DELL'ARTE IN ITALIA E IL RUOLO DEL PERSONALE DI FRONT OFFICE." Master's Degree Thesis, Università Ca' Foscari Venezia, 2014. http://hdl.handle.net/10579/5182.

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La tesi analizza il livello di implementazione del Revenue Management nel settore alberghiero in Italia, attraverso interviste rivolte ad esperti del settore, le cui opinioni sono confrontate con la letteratura esistente. Ne emerge come il RM non sia un cambiamento che interessa una struttura solamente per un certo periodo, bensì una scelta precisa e ponderata di un percorso, inteso come processo continuo, che comporta un impegno non indifferente in termini di tempo, di volontà e, soprattutto, di investimenti. Per applicare il RM non è sufficiente l’utilizzo di alcune formule, bensì occorrono

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8

Fernandes, Iara Canabarro. "A INFLUÊNCIA DO PESSOAL DA LINHA DE FRENTE (FRONT OFFICE) NA SATISFAÇÃO DO CLIENTE NUMA AGÊNCIA BANCÁRIA." Universidade Federal de Santa Maria, 2008. http://repositorio.ufsm.br/handle/1/8075.

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The service companies have been suffering, in the last years deep modifications deriving from factors such as the globalization, competitiveness, technological progress and the consumer's new profile, more demanding and conscious about his rights. These factors had forced the service organizations to search for information about their customers' preferences, mainly, when it is about financial institutions that represent accelerated transformations in the market. The main objective of this work is to evaluate the interaction between the customer and the service providers with the purpose of pro

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9

Mebarki, Lamine. "Communautés de pratique et performance dans les relations de service, cas des "front-office" : Quels enseignements pour la GRH ?" Thesis, Aix-Marseille 2, 2011. http://www.theses.fr/2011AIX24017.

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Depuis leur identification comme structures favorisant l’apprentissage et le transfert de connaissances entre les membres de l’organisation, les Communauté de Pratique (CP) ont attiré l’attention de plusieurs praticiens en management, mais aussi des chercheurs qui ont mis en avant leurs rôles opérationnels dans les organisations (Lave et Wenger 1991 ; Brown et Duguid, 1991 ; Wenger 1998 ; Smith et Farquhar 2000 ; Lesser et Stork 2001 ; Mc Dermott 2002 ; Guérin 2005 ; Schenkel et Teigland, 2008 ; Hemmasi et Csanda, 2009), et d’autres se sont efforcés à identifier leurs caractéristiques épistémi

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Mebarki, Lamine. "Communautés de pratique et performance dans les relations de service, cas des "Front-Office". Quels enseignement pour la GRH ?" Phd thesis, Université de la Méditerranée - Aix-Marseille II, 2011. http://tel.archives-ouvertes.fr/tel-00695984.

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Depuis leur identification comme structures favorisant l'apprentissage et le transfert de connaissances entre les membres de l'organisation, les Communauté de Pratique (CP) ont attiré l'attention de plusieurs praticiens en management, mais aussi des chercheurs qui ont mis en avant leurs rôles opérationnels dans les organisations (Lave et Wenger 1991 ; Brown et Duguid, 1991 ; Wenger 1998 ; Smith et Farquhar 2000 ; Lesser et Stork 2001 ; Mc Dermott 2002 ; Guérin 2005 ; Schenkel et Teigland, 2008 ; Hemmasi et Csanda, 2009), et d'autres se sont efforcés à identifier leurs caractéristiques épistémi

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Kuhn, Sarah. "From the back office to the front lines : the computer software development labor process in a changing business environment." Thesis, Massachusetts Institute of Technology, 1987. http://hdl.handle.net/1721.1/17211.

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Al-Sabi, Samer M. "The effect of empowerment on the services recovery performance of front office agents in five star hotels in Jordan." Thesis, University of Surrey, 2011. http://epubs.surrey.ac.uk/770251/.

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Even though the concept of empowerment has received considerable attention in previous research, the role that empowerment, or the lack of it, plays in particular situations is still under-researched. How employee empowerment may influence the service recovery performance of employees is a relatively new research area. Therefore, this study investigates the relationship between employees' empowerment (structural empowerment and psychological empowerment) and service recovery performance in front office department in five star hotels in Jordan. The research model for this study suggests direct

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Ferreira, Elcio Alves. "A estratégia de vendas, marketing e serviços (front office activities) de produtos de alta tecnologia na era do conhecimento." reponame:Repositório Institucional do FGV, 1999. http://hdl.handle.net/10438/5704.

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Made available in DSpace on 2010-04-20T20:20:26Z (GMT). No. of bitstreams: 0 Previous issue date: 1999-11-18T00:00:00Z<br>Trata das mudanças que já começaram a ocorrer no contexto empresarial e que regerão a nova economia do século xxi. Enfoca as novas exigência dos clientes, que se tornarão cada vez mais sofisticados e demandarão transformações nas atividades de front office. As empresas vencedoras estarão alicerçadas em três pilares principais: relacionamento de aprendizado com os clientes, liderança que promova a adaptação e recursos humanos autogerenciados.

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Gharavi, Hosein. "Infusion of information systems in the stockbroking sector." Thesis, Edith Cowan University, Research Online, Perth, Western Australia, 2006. https://ro.ecu.edu.au/theses/66.

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The Australian stockbroking sector has been at the forefront of integrating information systems (IS) in its daily operations. Trade and clearance account for a large percentage of processes undertaken in a brokerage house. Upon integration of IS, the trade and clearance processes of the sector were centralised and the institutional arrangements of the sector were transformed. Centralisation also meant that this large percentage of processes was directly controlled by the Australian Stock Exchange (ASX) and the Australian Securities and Investment Commission (ASIC). Although the integration of

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Chiang, Rhu-rong. "A Survey of Two-Year And Four-Year Hospitality Management Programs To Describe Characteristics of Hotel Front Office Management Courses." Thesis, University of North Texas, 1993. https://digital.library.unt.edu/ark:/67531/metadc278566/.

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This study focused on the hotel front office management course and how this course and related topics were taught in hospitality management programs. The results of the study can guide faculty in developing and expanding the hotel front office management course, related textbooks and teaching resources to best prepare students to meet the future needs of the lodging industry.

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Cooper, Caryl Ann. "To preserve and serve : African-Americans on the home front, 1941-1945, the office of civilian defense and the Black press /." free to MU campus, to others for purchase, 1996. http://wwwlib.umi.com/cr/mo/fullcit?p9902375.

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Abdollahi, Arsam. "Misstags reducering vid internationell order : En utredande rapport om Eaton Corporation i Hengelo Nederländerna och GE Healthcare i Uppsala Sveriges åtgärder för misstags reducering på Front Office." Thesis, KTH, Industriell produktion, 2013. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-129249.

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Rapporten utreder de speciella karaktärsdragen en kundanpassad produktion har på företagen Eaton Corporation, Hengelo i Nederländerna och Ge Healthcare, Uppsala i Sverige. En djupgående utredning av vad företagen i fråga gör för att reducera misstag vid internationell order. Alltså det som sker från att säljavdelningen får kontakt med kunden till att Projektledare/orderhanterare får beställningen. Fallgroparna vid internationell order som tas upp är t.ex.: kunskapsgap från säljsidan, inga standardiserade dokument för order, skräddarsydda lösningar utan moduler i ERP systemet, ERP system som in

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Behnami, Amin Shayan. "CRM i små och medelstora företag : En studie om företagens behov av CRM-funktioner." Thesis, Mittuniversitetet, Avdelningen för informations- och kommunikationssystem, 2014. http://urn.kb.se/resolve?urn=urn:nbn:se:miun:diva-21186.

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Customer Relationship Management (CRM) har fått ökad uppmärksamhetunder de senaste decennierna. Sökningar i vetenskapligaartiklar och litteratur visar att det finns behov av kunskap om CRM ochdess funktionalitet. Företaget som studeras i detta arbete är ett friståendeIT‐ och managementföretag som bland annat erbjuder CRMochERP‐system (Enterprise Resource planning) till kunder i olikabranscher. Företaget upplever att kunderna har olika behov och uppfattningarom funktionaliteten inom CRM‐system och även kring CRMfunktionalitetsom kan finnas i andra system såsom ERP‐system. Detfinns funktionalite

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Michel, Sylvie. "Contribution à l’évaluation du système d’information bancaire." Thesis, Bordeaux 4, 2011. http://www.theses.fr/2011BOR40047/document.

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Ce travail de recherche porte sur l’évaluation du système d’information (SI) bancaire de front-office. Àtravers un cadre d’analyse sociotechnique, nous avons cherché à identifier les variables et leurs liens àprendre en compte pour évaluer le succès perçu du SI auprès des utilisateurs. La proposition centrale est quele succès perçu du SI bancaire de front-office dépend à la fois de caractéristiques techniques et sociales.Aussi, les spécificités du monde bancaire, l’évolution de l’environnement aussi bien réglementaire queconcurrentiel, nous ont convaincus de la nécessité d’une évaluation appro

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Giacomel, Aurore. "Les enjeux du travail émotionnel individuel et collectif dans les groupes hôteliers multinationaux : la complexité de l’équilibre émotionnel au service de l’homéostasie organisationnelle." Thesis, Angers, 2019. http://www.theses.fr/2019ANGE0018/document.

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Les métiers du tourisme emploient un actif sur dix dans l’économie mondiale et affichent une croissance forte. L’hôtellerie doit faire face aujourd’hui à une forte turbulence du marché avec l’apparition de nouveaux acteurs tel que Airbnb, qui concurrencent les groupes hôteliers multinationaux. La complexité croissante de l’environnement exige des chaînes hôtelières une capacité accrue d’adaptation. Les demandes des touristes se diversifiant vers davantage d’expériences et d’authenticité, les hôteliers fondent leurs stratégies sur ces concepts et les diffusent dans les métiers du front office.

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Moore-Bick, Christopher James. "The development of the junior British infantry officer on the Western Front, 1914-1918." Thesis, University of Cambridge, 2005. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.615117.

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Prasad, Lawrence Rakesh. "Behind the front line stressors and coping in Border Services Officers." Thesis, University of British Columbia, 2012. http://hdl.handle.net/2429/43536.

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Eighty one Border Services Officers (BSOs) completed a survey package to explore BSOs’ levels of occupational stress using the Police Stress Questionnaire-Organization (PSQ-Org) and Police Stress Questionnaire – Operational (PSQ-Op). Data analysis explored gender differences, years of service, armed versus unarmed officers and coping styles. Officers reported moderate levels of stress on the PSQ-Org and PSQ-Op across all variables examined. A correlation matrix determined relationships between coping strategies and the PSQ-Org and PSQ-Op. The PSQ-Org was significantly correlated with disengage

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Olsson, Fredrik, and Maribel Cruz. "Molntjänster : en studie av tekniska möjligheter." Thesis, Högskolan Kristianstad, Sektionen för hälsa och samhälle, 2013. http://urn.kb.se/resolve?urn=urn:nbn:se:hkr:diva-10490.

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Datormoln, även kallat molnet, är teknik baserad på användande av applikationer och data över Internet. Molnet erbjuder olika typer av tjänster och resurser som t.ex. applikationer och datorkraft. Molntjänster kan underlätta för företag då de kan sänka den annars höga kostnaden för saker som personal, hårdvara, mjukvara och det utrymme detta kräver. Denna rapport kommer svara på frågan ”Vad är moln?” och grundläggande beskriva molnets struktur och funktion, samt olika typer av moln. Rapporten kommer även beskriva ett par olika molntjänster.

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Kang, Changboo. "The British Infantry Officer on the Western Front,in the First World War : with special reference to the Royal Warwickshire Regiment." Thesis, University of Birmingham, 2007. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.515165.

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Norman, Alistair William Timothy. "The effects of mobile technologies on the work of front-line police officers in a UK Police Force." Thesis, University of Leeds, 2009. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.521470.

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Regan, Patrick Michael Humanities &amp Social Sciences Australian Defence Force Academy UNSW. "Neglected Australians : prisoners of war from the Western Front, 1916-1918." Awarded by:University of New South Wales - Australian Defence Force Academy. School of Humanities and Social Sciences, 2005. http://handle.unsw.edu.au/1959.4/38686.

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About 3850 men of the First Australian Imperial Force were captured on the Western Front in France and Belgium between April 1916 and November 1918. They were mentioned only briefly in the volumes of the Official Histories, and have been overlooked in many subsequent works on Australia and the First World War. Material in the Australian War Memorial has been used to address aspects of the experiences of these neglected men, in particular the Statements that some of them completed after their release This thesis will investigate how their experiences ran counter to the narratives of CEW Bean an

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Millar, John Dermot History Australian Defence Force Academy UNSW. "A study in the limitations of command : General Sir William Birdwood and the A.I.F., 1914-1918." Awarded by:University of New South Wales - Australian Defence Force Academy. School of History, 1993. http://handle.unsw.edu.au/1959.4/38742.

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Military command is the single most important factor in the conduct of warfare. To understand war and military success and failure, historians need to explore command structures and the relationships between commanders. In World War I, a new level of higher command had emerged: the corps commander. Between 1914 and 1918, the role of corps commanders and the demands placed upon them constantly changed as experiences brought illumination and insight. Yet the men who occupied these positions were sometimes unable to cope with the changing circumstances and the many significant limitations which w

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Růžička, Jiří. "Polyfunkční koncový dům v Karlových Varech." Master's thesis, Vysoké učení technické v Brně. Fakulta stavební, 2017. http://www.nusl.cz/ntk/nusl-265694.

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The project solves a multifunctional Duma building in a vacant lot, contemplated the construction site is located in Carlsbad, in the street Vyhlíce. This is a protected site spa. Part of the project's layout and structural design of the house. It is a six-storey house with an attic and a basement floor. It is designed as a free-standing in the gap as the final house. The layout is divided into two complete units with their own input. There are spaces for business and residential units for permanent housing. Part of the living area are also room house equipment. Inputs to both parts are wheelc

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Medeiros, Pedro Simão Gomes. "Modelos front-office multicanal no serviço de alojamento." Master's thesis, 2014. http://hdl.handle.net/10400.14/16979.

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A presente dissertação de mestrado visa descrever os modelos de prestação front-office multicanal oferecidos aos clientes pelos prestadores de serviços de alojamento turístico. Trata-se de identificar os trajectos front-office pelos quais os clientes podem optar quando pretendem obter o serviço de alojamento de um determinado prestador, isto é, a combinação dos diferentes canais disponibilizados (espaço físico, Internet e telefone) para suporte da prestação das actividades do processo de serviço que envolvem a interacção do cliente, nomeadamente a procura de informação, reserva, estadia e pós-

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Faria, Ana Cláudia Cardoso Paes de. "Dinâmicas de causalidade no desempenho de colaboradores front-office em agências bancárias." Master's thesis, 2019. http://hdl.handle.net/10071/19816.

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O setor bancário é uma das principais forças de desenvolvimento de uma economia. É, também, um setor que passou por diversas dificuldades ao longo da história, sendo a mais recente a crise económico-financeira de 2007. Neste âmbito, as instituições bancárias tiveram de implementar diversas mudanças no seu campo de ação e viram surgir novas preocupações, relacionadas com as alterações dos mercados. Uma das principais evoluções deste setor foi a nova função comercial atribuída aos colaboradores front-office das agências bancárias. Por outras palavras, os colaboradores front-office têm, em adição

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Almeida, Ana Paula Azevedo de. "A motivação dos profissionais de front office nas unidades de saúde privadas." Master's thesis, 2014. http://hdl.handle.net/10437/11470.

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Orientação: Elisete Martins<br>Este trabalho pretende estudar a motivação dos colaboradores de front office, realçando os aspetos relevantes e oportunos da atualidade. A sociedade está a tornar-se cada vez mais exigente, nesse sentido, os princípios, métodos e técnicas de gestão, adquirem um papel crucial nas várias empresas e, em especial, naquelas que estão ligadas ao ramo da prestação de cuidados médicos. Como forma de aferir a motivação destes colaboradores, foi utilizado um questionário que envolveu cerca de 45 profissionais do ramo, distribuídos por três unidades hospitalares, pertencen

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屈妃容. "A study on usage behavior model of front office system in international tourist hotel." Thesis, 2009. http://ndltd.ncl.edu.tw/handle/63423948555419424269.

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博士<br>國立彰化師範大學<br>工業教育與技術學系<br>98<br>Abstract Based on the Unified Theory of Acceptance and Use of Technology (UTAUT), this study integrated the system quality and information quality constructs in Information Systems Success (ISS) Model and the computer self-efficacy and computer anxiety constructs in the Social Cognitive Theory (SCT) to explore factors affecting usage of front office systems (FOS) among front office clerks in international tourist hotels. The effects of performance expectancy, effort expectancy, social influence, computer self-efficacy, information quality, and system qu

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Silva, Hérika Juliana da. "Segmentação de recursos humanos: o caso do front-office no setor de luxo acessível." Master's thesis, 2016. http://hdl.handle.net/10071/14028.

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JEL Code: J24, M12, M31<br>As empresas que operam no setor do luxo são impulsionadas para desenvolver e adotar estratégias eficazes a fim de aumentar a competitividade e garantir o sucesso organizacional. Na relação com o mercado, estas empresas identificam segmentos de clientes para adaptar as suas estratégias de atendimento, venda e fidelização através da sua força comercial de contato direto. O paralelo interno desta segmentação de clientes externos não tem sido alvo de estudo sistemático. Pretende-se assim identificar o perfil de competências dos Recursos Humanos em front-office ajustado a

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Pereira, Bárbara Dias. "Front Office de uma empresa de bebidas: Indicadores de Desempenho do Serviço ao Cliente." Master's thesis, 2018. https://repositorio-aberto.up.pt/handle/10216/113511.

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Pereira, Bárbara Dias. "Front Office de uma empresa de bebidas: Indicadores de Desempenho do Serviço ao Cliente." Dissertação, 2018. https://repositorio-aberto.up.pt/handle/10216/113511.

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Oliveira, Tânia Vanessa dos Santos Jordão Simões. "O marketing interno e a qualidade do serviço prestado pelo back-office ao front-office como factor determinante da satisfação do cliente externo." Master's thesis, 2010. http://hdl.handle.net/10071/2520.

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O aumento da competitividade entre as instituições financeiras Moçambicanas tem levado as mesmas a dedicarem bastante atenção à qualidade dos serviços prestados ao cliente. Porém, a concentração da Administração, no delineamento de objectivos estratégicos e concretização de planos comerciais arrojados, deixa, muitas vezes, para segundo plano a qualidade que deve estar presente nos serviços prestados internamente, entre áreas, ou seja, na relação clientefornecedor interno. O presente trabalho discute uma disciplina emergente no contexto organizacional, o Marketing Interno e pretende-se co

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Huang, Ching-Fen, and 黃靖棻. "Applying the Critical Incident Technique to Explore Over-service Behaviors of Hotel Front Office Employees." Thesis, 2014. http://ndltd.ncl.edu.tw/handle/82855303658886638440.

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碩士<br>國立高雄餐旅大學<br>餐旅管理研究所<br>102<br>The development of the Taiwan’s hotel industry has been rapid in recent years. Most hoteliers attempt to provide the best service to customers because the perception that high-quality service resulted customer satisfaction. The front office department is the first and last contact a customer usually has with the hotel. Therefore, they readily shape the customers'' experiences through their service interactions. Providing service that meets customers’ needs is sometimes better than providing service that exceeds customers’ expectations. Previous studies have

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Nthebe, Sello Samuel. "Hotel front office staff and interest in tourist attractions : their influencing role in business tourists' visiting intentions." Diss., 2016. http://hdl.handle.net/10500/22949.

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Introduction The National Department of Tourism (NDT) identified the underutilisation of tourist attractions as a challenge facing South Africa’s tourism. According to eThekwini Municipality (2014) and Gauteng Provincial Government (2001), domestic business tourists, amongst others, visit tourist attractions. The likelihood of business tourists requesting that hotel front office staff arrange visits to tourist attractions is acknowledged in the literature. There is, however, a dearth of research investigating the relationship between hotel front office staff and business tourists’ intentions

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Moura, Maria Helena Rocha. "Relatório de estágio: Hotel Faro & Beach Club - a importância de departamentos de back-office na hotelaria." Master's thesis, 2020. http://hdl.handle.net/10400.1/15435.

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É sabido que o setor do turismo é a principal atividade económica do Algarve, na qual o setor hoteleiro obtém um elevado destaque derivado da quantidade de oferta presente no mercado, caracterizado por várias tipologias de empreendimentos turísticos, os quais são acessíveis para os mais variados clientes e público-alvo. Não obstante à tipologia de empreendimentos turísticos é na receção que toda a experiência do cliente começa e termina, no entanto há outros departamentos que são igualmente importantes e que necessitam de funcionar na sua plenitude para que as necessidades dos clientes sejam

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Wu, Hsing-Yun, and 巫幸澐. "A Study of Front Line Employees’ Emotional Labor, Job Satisfaction and Organizational Citizenship Behavior in the Front Office Department of International Tourist Hotels: Using Job Characteristics as the Moderators." Thesis, 2013. http://ndltd.ncl.edu.tw/handle/63756505090018079494.

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碩士<br>輔仁大學<br>餐旅管理學系碩士班<br>101<br>In this study, the employees in the front office department of international tourist hotels in Taiwan were as the research subjects. It was to explore the relationship among emotional labor, job satisfaction, organizational citizenship behavior and the job characteristics. The questionnaire survey method was used to collect data through convenience sampling. The respondents of this study were the employees who have worked in the front office department of international tourist hotels over 3 months in Taiwan. There were 500 questionnaires distributed to the emp

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Lin, Liu Yu, and 劉玉琳. "A study of Constructing The Model of Professional Competence for Employees at Front Office Department in The International Tourist Hotel Sectors." Thesis, 2013. http://ndltd.ncl.edu.tw/handle/02337772213005769918.

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碩士<br>正修科技大學<br>運動健康與休閒所<br>101<br>The study namely aimed at constructing the model of professional competence for employees at Front Office Department in the International Tourist Hotel sector via Iceberg Model (Spencer & Spencer, 1993). Meanwhile, it consisted of motives, personality, self-concept, knowledge and skills in this model, and analyzed by means of Modified Delphi method. The experts as objects are human resource manager, Customer Service managers and professors in hospitality fields. Firstly, “motives” this dimension pass three indicators. Secondly, EQ management, realizing when t

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Almeida, Francisco Nuno Malafaya Baptista de Tavares. "Controlo de gestão em contexto de obra civil : o caso da Empresa Casais (Gibraltar) Limited." Master's thesis, 2019. http://hdl.handle.net/10400.14/28583.

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Para conclusão do mestrado em gestão realizei um estágio no departamento económico e financeiro da empresa Casais (Gibraltar) Limited. O trabalho desenvolvido consistiu na análise das práticas de planeamento, gestão e controlo da produção em contexto de obra civil, através do contacto direto com o orçamento e a informação real obtida através de tarefas de rotina do departamento entre Outubro de 2018 e Junho de 2019, tendo lidado, por exemplo, com o lançamento de faturas, pagamentos, e análises das contas de clientes e fornecedores. Foi possível também analisar a organização das pessoas e os ce

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"Fidelização E Captação de Investidores Institucionais Um Protótipo Para O Relacionamento do Front Office de Instituições Financeiras Privadas Com Fundos de Pensão." Tese, Programa de Pós Graduação em Engenharia de Produção, 2000. http://teses.eps.ufsc.br/defesa/pdf/3122.pdf.

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HUNG, HSIN-CHU, and 洪興助. "A Study on The Crisis Management of The Demonstrations Held in Front of The Office of President After The 320 Presidential Election." Thesis, 2005. http://ndltd.ncl.edu.tw/handle/47428590335792706582.

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碩士<br>國立臺北大學<br>公共行政暨政策學系碩士在職專班<br>93<br>Assembly and demonstration parades fall within the range wherein people can actualize freedom and their fundamental human rights protected by the Constitution. Assembly and demonstration also represent the measures through which people can appeal to and fight for their rights. Protests by the masses are virtually inevitable in a democratic society today. A politics-oriented mass protest casts an especially extensive impact and involves more intricate variables and crises during the process of settlement. Where such varieties of mass protests emerge i

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Tai, Kun-hsiu, and 戴琨修. "A Study of Constructing A Model of On-The-Job Training for Employees at Front Office Department in The International Tourist Hotel Sectors." Thesis, 2011. http://ndltd.ncl.edu.tw/handle/80541992483877802097.

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碩士<br>正修科技大學<br>運動健康與休閒所<br>99<br>Based on various tourism resources and developing tourism sectors in Taiwan, it has been the main issue considered for the professional employees demanding in hospitality industry. In order to enhance service quality and reinforce competitive strengths, the practitioners are attempting to conduct educational training programs for employees and employers as the human resources development orientation in international tourism hotel sectors. Moreover, with the perspective of human resource development, the study namely aims at exploring and constructing the educa

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Lin, Tzuchao, and 林子超. "The Impact Of Quality Of Work Life And Stress On Job Performance Among Hotel Front Office Employees In International Tourist Hotels In Taiwan." Thesis, 2012. http://ndltd.ncl.edu.tw/handle/30556229684350770755.

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碩士<br>義守大學<br>管理學院管理碩博士班<br>100<br>This study aims to explore the relationship among Quality of Work Life, Work Stress and Work Performance of the front office employees in the international tourist hotels in Taiwan. The purpose of this study is to (1) explore the difference of personal attribution of the front office employees among Quality of Work Life, Work Stress and Work Performance; (2) explore the impact of Quality of Work Life on Work Stress; (3) explore the impact of Quality of Work Life on Work Performance; (4) explore the impact of Quality of Work Life on Work Performance through Wo

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Barbosa, Raúl do Carmo Rodrigues Teixeira. "Relatório de Estágio: Júpiter Lisboa Hotel." Master's thesis, 2019. http://hdl.handle.net/10400.26/28533.

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presente relatório tem como referência o estágio realizado entre Setembro e Outubro de 2018 no Júpiter Lisboa Hotel, com o propósito de obtenção do Grau de Mestre em Gestão do Turismo e Hotelaria pela Universidade Europeia. São revistas as áreas de Turismo e Hotelaria, sendo apresentado o Grupo Hoteleiro e o Hotel. O estágio decorreu sob supervisão do Front Office Manager Diogo Nunes e o Governante Geral António Mateus, visando a integração nas equipas de Recepção e Housekeeping, respectivamente, assim como a realização das tarefas diárias afetas a estes dois departamentos. O relatóri

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Nunes, Bernardo António Alves de Oliveira. "Organização e funcionamento do departamento de Front Office do Hostel Schulz Berlin Ostbahnhof e do departamento de Alimentação e Bebidas do Holiday Inn East (Berlim)." Master's thesis, 2021. http://hdl.handle.net/10400.1/17419.

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Este relatório tem como finalidade demonstrar o funcionamento e procedimentos na área de estágio, Front Office no Schulz Hotels, e no departamento de Alimentação e Bebidas (AB) no Hotel Holiday Inn, nos anos de 2018 e 2019 e inserido no âmbito do Mestrado em Direção e Gestão Hoteleira, da Escola Superior de Gestão Hotelaria e Turismo da Universidade do Algarve O objetivo inicial deste estágio foi de compreender, assimilar e ajudar a melhorar os procedimentos do departamento de Front Office, Receção e Night Auditor, no Schulz Hotels, um hotel novo, com um conceito híbrido entre hotel e hostel.

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Silva, Tiago Francisco Fernandes da. "Utilização de técnicas de Business Intelligence e Analytics na avaliação da importância do Cross-Selling e dos empregados de Front-Office como alavancas para uma melhor dinâmica comercial." Master's thesis, 2021. https://hdl.handle.net/10216/138110.

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Arslan, Aykut. "KEeLAN: Assessment of Turkish Local Authorities’ Front Offices on the Internet through the Context of E-Europe Basic Services to Determine the E-Government Stages and Back Office Integration of the Best-Practices Based on the EFQM Key Elements." Diss., 2006. http://hdl.handle.net/10919/71498.

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This research is comprised of three phases. In the first phase it explores the recent situation of the Turkish local authorities on e-Government by pointing out the basic indicators. 3228 Turkish local governments were the municipalities and form the base sampling framework of this study. For the second phase, from 969 units, 104 of these authorities offering e-service provisions were selected so as to perform a web-scan. The objective was to find 20 best practice cases under the context of 9 basic services agreed by e-Europe framework. In the third phase, a benchmarking tool developed from Eu

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