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Dissertations / Theses on the topic 'Frontliners'

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1

Hill, Ronald Dwayne. "Equipping students to reach a selected population within the contemporary culture." Theological Research Exchange Network (TREN), 2001. http://www.tren.com.

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2

Rivard, David S. Lavoy Peter. "Pakistan : frontline state again? /." Monterey, Calif. : Springfield, Va. : Naval Postgraduate School ; Available from National Technical Information Service, 1995. http://edocs.nps.edu/npspubs/scholarly/theses/1995/Dec/95Dec_Rivard.pdf.

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Thesis (M.A. in National Security Affairs) Naval Postgraduate School, December 1995.<br>Thesis advisor(s): Peter Lavoy. "December 1995." Includes bibliographical references (p. 73-74). Also available online.
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Rivard, David S., and Peter Lavoy. "Pakistan: frontline state again?" Thesis, Monterey, California. Naval Postgraduate School, 1995. http://hdl.handle.net/10945/31368.

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The objective of this study is to determine Pakistan's place in contemporary U.S. national security strategy. Today, U.S.-Pakistan relations are strained due to the Pressler Amendment to the Foreign Assistance Act. The Pressler Amendment prohibits arms transfers from the United States to Pakistan in response to Pakistani efforts to develop a nuclear weapon capability. This thesis provides a historical background to the current impasse by examining Pakistani foreign objectives in South And Southwest Asia. Current security objectives analyzed are the U.S. strategies to contain Iran and Iraq and
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4

Ye, Jun. "Deliberate Learning in the Frontlines of Service Organizations." Case Western Reserve University School of Graduate Studies / OhioLINK, 2006. http://rave.ohiolink.edu/etdc/view?acc_num=case1152113428.

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5

McGarity, Tammy Marie. "Frontline Nurse Leader Professional Development." Thesis, Grand Canyon University, 2019. http://pqdtopen.proquest.com/#viewpdf?dispub=13810559.

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<p> Frontline nurse leaders are expected to lead staff while managing the work systems and processes on their units in addition to ensuring high quality and safe patient care is being delivered. It is not known if frontline nurse leaders who have been oriented with only onthe-job-training are competent and if a professional development program will improve their competencies and confidence. This project used a quantitative quasi-experimental design. The basic design elements for this project were the PCC curriculum and completion of the survey pre-and post-attendance. This project was conducte
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Steber, William R. "Occupational stress among frontline corrections workers." Online version, 1998. http://www.uwstout.edu/lib/thesis/1998/1998steberw.pdf.

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7

Wilson, Jeanne Lynn. "Employee Turnover in Frontline Hospital Staff." ScholarWorks, 2016. https://scholarworks.waldenu.edu/dissertations/3129.

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Employee turnover is costly in service-intensive organizations where employee-customer interactions directly affect the organization's success. The purpose of this multiple case study was to identify strategies community hospital leaders use to reduce frontline support employee turnover. The study population consisted of leaders of a community hospital in southeast Louisiana. The conceptual framework for this study is Kahn's model of employee engagement. Semistructured interviews were conducted with eight hospital leaders in southeast Louisiana who were selected through census sampling. Interv
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Sierpien, Jeffery A. "Frontline strategies of the National Rifle Association." Thesis, Monterey, Calif. : Springfield, Va. : Naval Postgraduate School ; Available from National Technical Information Service, 2006. http://library.nps.navy.mil/uhtbin/hyperion/06Mar%5FSierpien.pdf.

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9

Bhorat, Mohamed Firoze. "Understanding the motivators of frontline employee innovation." Diss., University of Pretoria, 2017. http://hdl.handle.net/2263/59871.

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Innovation is widely seen as one of the cornerstones of organisational success and sustainability in an environment characterised by intense competition. The frontline employee is increasingly being seen as a critical component in an organisation's innovation effort, due to their close proximity to and frequent engagement with the customer. Yet there is a lack of insight into what motivates frontline employees to be innovative. The purpose of this research is to gain insight into the specific motivators that influence the propensity of frontline employees to innovate. This research took the fo
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Nelson, Kenisha. "Behind the frontlines : occupational stress and well-being in Jamaican police officers." Thesis, Cardiff University, 2017. http://orca.cf.ac.uk/99877/.

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Policing is considered highly stressful, and this is particularly true for the police in Jamaica. Along with the everyday demands and pressures of police work, these officers also contend with socio-economic challenges and high levels of crime and violence. However, there is a lack of empircal data on police stress and its effects in this context. Furthermore, while much progress has been made over the past four decades, it has been argued that there is a need for more thorough and organised research frameworks in understanding the complexities of police stress and its consequences. The curren
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Antwi-Boasiako, Kingsley. "Reporting Health Emergency Outbreaks: African Journalists on the Frontlines of Ebola Coverage." Ohio University / OhioLINK, 2017. http://rave.ohiolink.edu/etdc/view?acc_num=ohiou1490939539694056.

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12

Nunes, William. "The drivers of service sabotage amongst frontline employees." Diss., University of Pretoria, 2017. http://hdl.handle.net/2263/59743.

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Frontline employees play a crucial role in service industries and the rapid expansion of these industries and their contribution to GDP in developing countries is becoming increasingly important. The "darker side" of service dynamics are the acts of sabotage by employees, which damage the service experience. Despite the growing prevalence of service industries and the acknowledgement that acts of service sabotage exist, to date there has been little published data on the drivers of service sabotage among frontline retail staff. The objective of this research was to explore the drivers of serv
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Banks, Rosalind "Rosie." "Transformational Leadership and Frontline Hoteliers Worklife Balance Commitment." ScholarWorks, 2018. https://scholarworks.waldenu.edu/dissertations/5449.

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Work-life balance remains a challenge for transformational leaders who are managers in the hospitality industry. Guided by the principles of leader member exchange theory, this quantitative study investigated how transformational leadership level predicted a commitment to work-life balance roles for 100 degreed frontline hotel managers. In particular, the effects of transformational leadership and commitment on job roles, family roles, friendship roles, and social roles were explored. Transformational leadership was measured using the Team Multifactor Leadership Questionnaire, and work-life ba
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14

Randall, Weeks Maqueda. "Voices From the Frontlines: How Rehired Teachers in Turnaround Settings Experience the Reform." Thesis, Harvard University, 2016. http://nrs.harvard.edu/urn-3:HUL.InstRepos:27112691.

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The 2001 passage of No Child Left Behind (NCLB) marked the beginning of an increased federal presence in school reform efforts (Dee, 2012; US Department of Education, 2003). While reauthorized in 2015, from 2001-2015, NCLB required all schools and districts receiving Title I funds to track student achievement by measuring the adequate yearly progress (AYP) of students on standardized tests (Mathis, 2009; NCLB, 2001). Failure to make AYP for more than two consecutive years garnered the “school in need of improvement” designation (US Department of Education, 2003); schools with “needs improvemen
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Palmer, Jacquelyn Wright. "Innovative Behavior of Frontline Employees in the Public Sector." University of Cincinnati / OhioLINK, 2006. http://rave.ohiolink.edu/etdc/view?acc_num=ucin1148330066.

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16

Wise, Michael P. "Exploring Frontline Management Strategies Used to Improve Employee Engagement." ScholarWorks, 2017. https://scholarworks.waldenu.edu/dissertations/3966.

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Managers who foster at least 65% employee engagement, based on employee engagement surveys conducted by Hewitt Associates, Inc., provide a 19% higher return to shareholders than managers who do not foster a 65% or higher employee engagement level. The purpose of this single site case study was to identify strategies that frontline managers used to build employee engagement, leading to higher organizational performance. The transformational leadership theory was used as the conceptual framework for this study. Data were collected through semistructured interviews from a purposeful sample of 3 f
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Walton, Kenya Monica. "Strategies Investment Banking Leaders Use to Retain Frontline Employees." ScholarWorks, 2019. https://scholarworks.waldenu.edu/dissertations/7443.

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Banking leaders face the loss of profitability because of low employee retention in their organizations. Retention issues negatively affect business operations and market performance. The purpose of this multiple case study was to explore strategies that investment-banking leaders use to retain frontline employees. Herzberg's 2-factor theory was the conceptual framework for this study. Data were collected through semistructured interviews with 5 banking leaders in New York and through a review of company documents on retention strategies. The data were analyzed using Yin's 5-step process of co
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18

Leung, Yu-fai. "Conflict management in property services : a view from frontline staff /." View the Table of Contents & Abstract, 2006. http://sunzi.lib.hku.hk/hkuto/record/B38026181.

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Leung, Yu-fai, and 梁裕輝. "Conflict management in property services: a view from frontline staff." Thesis, The University of Hong Kong (Pokfulam, Hong Kong), 2006. http://hub.hku.hk/bib/B45009004.

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20

Oliver, Carolyn. "Making strengths-based practice work in child protection : frontline perspectives." Thesis, University of British Columbia, 2014. http://hdl.handle.net/2429/46176.

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Strengths-based practice has been widely promoted as a preferred approach for statutory child protection work, but its complexity and inconsistent implementation suggest that it may be hard to do. This pragmatic mixed methods study asked frontline workers whether and how they applied strengths-based and solution-focussed ideas in their daily child protection practice and what supported and impeded their efforts. Via 26 semi-structured interviews and an online survey, 225 child protection workers from the Ministry of Family Development in British Columbia, Canada, gave their views. The study
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21

Lynch, Daniella. "Creating customer service improvement in retail : building frontline employee engagement." Diss., University of Pretoria, 2017. http://hdl.handle.net/2263/64868.

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In economically challenging times business needs to focus on all elements of operations to improve profitability. Engagement is an emerging theme that successfully increases profitability by creating a more dedicated and actively present workforce. Within the service and retail industries engagement levers can be used as a profitability mechanism through enhancing customer service, their primary communication channel to customers. Maximising engagement within this core frontline, often semi-skilled workforce is crucial and cannot necessarily be approached in the same way as a white collar, hig
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22

Crawford, Angela Christina. "FRONTLINE EMPLOYEE ROLE PASSION AND THE IMPACT ON SERVICE ENCOUNTERS." Case Western Reserve University School of Graduate Studies / OhioLINK, 2016. http://rave.ohiolink.edu/etdc/view?acc_num=case1457908139.

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23

Andersson, Anna, and Jesper Johansson. "How the COVID-19 pandemic affects physical store frontline employees." Thesis, Högskolan Kristianstad, Fakulteten för ekonomi, 2021. http://urn.kb.se/resolve?urn=urn:nbn:se:hkr:diva-22310.

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The physical store frontline employees are the link between the organization and the customers. During 2020 the COVID-19 pandemic has had different effect on different retail sectors, some have had their worst results while ICA Maxi stores have increased their sales. This dissertation aimed to explore challenges the frontline employees and their store managers perceive they face during the COVID-19 pandemic in the retail store context. In order to explore these challenges semi structured interviews were conducted at an ICA Maxi store in the south of Sweden. The study found that the frontline e
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Roth, Tonya Ranee. "Impact of a Formal Mentorship Program on Frontline Nurse Managers." ScholarWorks, 2019. https://scholarworks.waldenu.edu/dissertations/6273.

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There are numerous factors that influence a nurse manager's job satisfaction and intention to remain in a job. The purpose of this project was to evaluate whether a formal mentorship program for nurse managers impacted job satisfaction and intention to remain in a job. A pilot program was developed and 15 nurse managers from 2 hospitals in the Pacific Northwest participated in a 6-month mentorship program. The program was guided by mentorship enactment theory and Kouzes and Posner's exemplary leadership framework. Using the Leadership Profile Inventory (LPI) and the Nurse Manager Practice Envi
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25

MacDonald, Ann. "The costs and benefits of compassion for Ottawa's frontline shelter workers." Thesis, University of Ottawa (Canada), 2009. http://hdl.handle.net/10393/28275.

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The purpose of this preliminary study is to assess levels of compassion fatigue, burnout, and compassion satisfaction in frontline shelter workers, with consideration of demographic and spiritual characteristics as possible ameliorating factors. The study participants are frontline workers in three emergency men's shelters in Ottawa. Research in related fields, particularly health care and mental health, indicates a prevalence of compassion fatigue and burnout among human service personnel, either as a result of direct exposure to acts of aggression (primary exposure) or as a result of working
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26

Yee, Yuk-kei. "The journey towards Helicobacter pylori eradication from bench to the frontline /." Click to view the E-thesis via HKUTO, 2007. http://sunzi.lib.hku.hk/HKUTO/record/B39557960.

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27

Roszell, Sheila Serr. "Measuring Lean Management Penetration on the Hospital Nursing Frontline| Instrument Development." Thesis, The University of North Carolina at Chapel Hill, 2013. http://pqdtopen.proquest.com/#viewpdf?dispub=3593271.

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<p> <b>Purpose:</b> It is imperative to assure that health care organizations provide excellent care and create value by improving quality while eliminating unnecessary costs. Lean management is a continuous improvement management plan that uses work flow design to produce improvements in quality, safety, cost and productivity; it has been used in manufacturing, service and, more recently, healthcare industries. This study developed and tested an instrument to measure frontline nurse caregivers' perception of the penetration of lean management in hospitals that report using lean strategies.
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Wongworawit, Rangsiparn. "The effects of service climate on frontline employees' work engagement processes." Thesis, University of Reading, 2011. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.553012.

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This study investigates the effects of service climate on (1) psychological antecedents of frontline employees' (FLEs) work engagement-i.e., psychological meaningfulness and psychological safety, (2) work engagement itself, (3) a performance outcome of work engagement-i.e., FLEs' service performance quality, and (4) the relationships between FLEs' psychological meaningfulness, psychological safety, work engagement, and service performance quality. It also examines the mediating roles of work engagement in the relationships between its psychological antecedents and its performance outcome. An e
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Yee, Yuk-kei, and 余煜基. "The journey towards Helicobacter pylori eradication: from bench to the frontline." Thesis, The University of Hong Kong (Pokfulam, Hong Kong), 2007. http://hub.hku.hk/bib/B39557960.

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Tohemer, Mohammad. "The Association between Emotional Intelligence and Work Engagement in Frontline Nursing." Thesis, Capella University, 2019. http://pqdtopen.proquest.com/#viewpdf?dispub=13807083.

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<p> The purpose of this study was to assess the relationship between emotional intelligence and work engagement in the context of frontline nurses in acute care settings. The relationship between age, gender, years of experience, educational attainment, and specialization was investigated in relation to frontline nurses&rsquo; emotional intelligence and work engagement. This quantitative nonexperimental study was conceptualized to bridge a knowledge gap regarding the extent to which emotional intelligence and demographic factors are associated with work engagement in nursing. This study was ba
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Fok, Wai Kei. "HKCEE English language school-based assessment : its implementation at the frontline." Thesis, Durham University, 2012. http://etheses.dur.ac.uk/3522/.

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Although school-based assessment (SBA) is a well established assessment practice in many countries, its use has been limited in Hong Kong until recently. When the scheme was extended to HKCEE English Language, it was faced with strong opposition. Many teachers felt that they did not understand the scheme and were negative about its use and increased workload. With a view that any change in education is a process that involves people and thus its success depends largely on the perception, readiness and implementation of the people who actually carry out the change, a study is proposed to examin
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Price, Evan. "The antecedents of frontline employee morale in a services marketing context." Thesis, Queensland University of Technology, 2002.

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33

Whiting, Anita H. "Impact of Customer Crowding on Frontline Service Employees: Theoretical and Empirical Implications." Digital Archive @ GSU, 2006. http://digitalarchive.gsu.edu/marketing_diss/10.

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This study investigates the impact of crowding on frontline service employees. In particular, this study examines how customer crowding affects frontline service employees’ stress, emotions, job performance, and displayed emotions. This study pioneers a new avenue by investigating employee (as opposed to consumer) reactions to customer crowding and addressing the gap in the literature on employees’ interaction with the physical environment. The underlying theoretical framework of the study is rooted in Lazarus’s (1966; 1991) model that links appraisal, emotional response, and coping in a sequ
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Lee, Qian Yi. "A Systems Perspective of Performance Management in the Singapore Public Sector." Thesis, Griffith University, 2019. http://hdl.handle.net/10072/386758.

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Performance management systems have traditionally been developed by organisations to help ensure that organisational goals and targets are met. However, performance management systems appear to promise more than they deliver. The complex nature of the performance system is in part due to the various components within the intended and actual performance management sub-systems (functioning as individual systems) that run within the overarching performance management system. Many organisations experience deviations from the intended system, where performance management has been perceived to be ir
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Robinson, Zoe Christina. "Changing probation practice : frontline perspectives on a new model for supervising offenders." Thesis, University of Portsmouth, 2014. https://researchportal.port.ac.uk/portal/en/theses/changing-probation-practice(6eab4de7-7718-4565-ad2c-72b90fed26c7).html.

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This thesis explores probation practitioners’ views regarding changes to practice in light of the implementation of a new model of practice, namely the SEEDS (Skills for Effective Engagement, Development and Supervision) model. Semi-structured interviews were carried out with 15 female and 5 male practitioners from one Probation Trust in the south east of the UK. The sample was made up of probation service officers, probation officers and one senior probation officer. The research focused on practitioners’ experiences and views regarding the implementation of SEEDS and the impact this has had
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Dean, Alison Mary 1950. "Delivering service quality in call centres : customers' responses and frontline employees' views." Monash University, Dept. of Management, 2004. http://arrow.monash.edu.au/hdl/1959.1/5255.

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Lloyd, Bethan A. "Embodied, coordinating, and ethical practices, women's frontline work in employability enhancement programs." Thesis, National Library of Canada = Bibliothèque nationale du Canada, 1999. http://www.collectionscanada.ca/obj/s4/f2/dsk1/tape8/PQDD_0021/NQ49277.pdf.

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Shepherd, Thomas J. N. "Getting to the heart, the role of frontline workers in supported living." Thesis, National Library of Canada = Bibliothèque nationale du Canada, 2000. http://www.collectionscanada.ca/obj/s4/f2/dsk2/ftp03/MQ57793.pdf.

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Christoplos, Ian. "Sensemaking in services : perspectives from the frontline in relief and development practice /." Uppsala : Swedish Univ. of Agricultural Sciences (Sveriges lantbruksuniv.), 1998. http://epsilon.slu.se/avh/1998/91-576-5544-8.gif.

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Bishop, Vicky. "Violence on the frontline : a qualitative study of how service workers cope." Thesis, Loughborough University, 2006. https://dspace.lboro.ac.uk/2134/7780.

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Drawing on extensive empirical evidence, taken from a regional Employment Service, this PhD explores in depth, how frontliners cope with the experience of customers' violence on the frontline. Analysis of empirical data led to the finding that frontliners cope in a number of ways which were both collective and individual. The coping mechanisms used were influenced by the different organisational constructions of customer violence. This PhD has brought the emotional labour and the organisational violence literature together using insights from both to inform the other and aid understanding of n
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White, Sarah. "An appreciative inquiry : the perceptions of frontline educational psychologists into ethical issues." Thesis, Cardiff University, 2013. http://orca.cf.ac.uk/47157/.

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This study is concerned with ethical issues in professional educational psychology. It investigates how twelve frontline educational psychologists employed in one local authority educational psychology service perceive and manage ethical issues. It examines what they perceive as desirable support and identifies what organisational features contribute to effective support in the management of ethical issues. Educational psychologists encounter a range of ethical issues in their practice. However little is known about the perceptions of frontline educational psychologists in the United Kingdom.
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Bedser, Mark Bernard. "Servant leadership: antecedent to Quality of Worklife of customer service frontline employees." Thesis, Rhodes University, 2018. http://hdl.handle.net/10962/62144.

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Contact Centre agents operate in closely monitored and highly controlled environments and their work consists of solving service requests or assisting customers with information on products or services. Consequently their work involves a great deal of emotional labour and stress. It is not surprising then, that the working environment of the Contact Centre is reported to have a negative impact on the levels of Quality of Worklife of Contact Centre agents, and that in the Contact Centre context, it is likely that low levels of Quality of Worklife exist. It is argued that it is important for org
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Moma, Jose A. "The Frontline States Alliance and the Management of Threat in Southern Africa." Ohio University / OhioLINK, 2009. http://rave.ohiolink.edu/etdc/view?acc_num=ohiou1258397548.

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Torres, Beth. "FRONTLINE NURSING LEADERS AND STAFF RETENTION IN AN ACUTE CARE COMMUNITY HOSPITAL." VCU Scholars Compass, 2009. http://scholarscompass.vcu.edu/etd/1724.

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The current and projected nursing shortage makes it imperative for healthcare organizations to examine factors that promote staff retention. Previous studies identify nursing leadership as a key component influencing staff retention and turnover. This study supplements these studies by identifying key behaviors and attitudes of frontline nursing leaders that influence staff retention. Using a grounded theory qualitative approach, the researcher interviewed 19 frontline nursing leaders in an acute care community hospital. The researcher also explored the extent to which nursing leaders felt cur
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Rau, Kristen. "From Frontline to Homefront : The Global Homeland in Contemporary U.S. War Fiction." Doctoral thesis, Uppsala universitet, Engelska institutionen, 2017. http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-317452.

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Criticized for providing a simplified depiction of a post-9/11 United States, contemporary American “War on Terror” fiction has been largely neglected by critical discourse. In this dissertation, I argue that this fiction offers a vital engagement with how the War on Terror is waged, and how the fantasies and policies of the Global Homeland inform it. Most immediately, the texts I analyze undercut the sanitization of the war by including depictions of intense combat and the psychological fallout of derealized warfare. In these works, the public’s reluctance to acknowledge such concerns lays th
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Shepherd, Thomas J. N. (Thomas John Nicholas) Carleton University Dissertation Social Work. "Getting to the heart: the role of frontline workers in supported living." Ottawa, 2000.

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47

Williams, Jennifer Lea. "Education Policy Adoption in a Child Welfare Agency: Frontline Perspectives on Leadership." ScholarWorks, 2019. https://scholarworks.waldenu.edu/dissertations/6494.

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This study focused on a policy that promotes educational stability for foster children in a southern state in the US. At the time of this study, this policy had not been fully adopted across the state which resulted in foster children not routinely receiving the interventions necessary for improving academic outcomes. Using the diffusion of innovation theory as a framework, the purpose of this qualitative case study was to explore how local-level leaders impacted the successful adoption of education policy in one county office of a statewide child welfare agency. Data were collected from a sam
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Patel, Lopa. "Noise Pollution/Reduction Education for Frontline Staff in the Acute Care Setting." ScholarWorks, 2019. https://scholarworks.waldenu.edu/dissertations/6942.

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Noise levels in hospital settings have risen beyond the recommended range of 35-40 decibels, resulting in poor patient healing outcomes and other health conditions ranging from sleep deprivation, anxiety, agitation, delirium, depression, and high heart rate and blood pressure. These negative patient health experiences are evidenced by poor scores for the Hospital Consumer Assessment of Healthcare Providers and Systems, which are indicators of patients' perceptions of care. This project explored whether an educational activity for 48 direct care staff, who include registered nurses and nursing
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Grandison, Egypt K. "Strategies to Reduce Employee Turnover for Frontline Cashiers in the Retail Business." ScholarWorks, 2017. https://scholarworks.waldenu.edu/dissertations/4290.

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Employee turnover is 1 of the most significant concerns for organizations because it involves loss of investments and increased costs of hiring, training, and replacement. The turnover rate in the U.S. retail industry is relatively high at 60% for full-time employees, and this rate continues to increase rapidly. The purpose of this case study was to explore the retention strategies retail managers in big-box retail stores use to decrease frontline cashier turnover. Using Herzberg's two-factor hygiene theory, as the conceptual framework, the study was conducted with a sample of 8 retail manager
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Newman, Rudolph George. "Frontline and Middle-Level Nursing Leader Transition Within the Military Health System." ScholarWorks, 2016. https://scholarworks.waldenu.edu/dissertations/2076.

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Healthcare delivery within the military requires a multifaceted approach to achieve the desired outcomes of safe, effective, patient-centered, timely, efficient, and equitable health care. The prospect of maintaining a cycle of continuous process improvements within military clinical settings hinge on frontline leaders and middle-level managers who must be prepared to execute the mission and motivate, supervise, coach and mentor the staff. This project showcases a review of current literature translated into the development of an evidence-based Transformational Leadership Induction Program (TL
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