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Journal articles on the topic 'Frontliners'

Author: Grafiati

Published: 4 June 2025

Last updated: 1 August 2025

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1

Syasyila, Kalaivanan, Lim Lee Gin, and Zhooriyati Sehu Mohamad. "The Meaning in Life and Courage of Malaysian Frontliners During COVID-19." Pertanika Journal of Social Sciences and Humanities 30, no. 2 (2022): 623–40. http://dx.doi.org/10.47836/pjssh.30.2.11.

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The COVID-19 pandemic has disrupted everyone’s routines, including frontline workers, causing psychological distress and lowering their quality of life. As a result, this research was conducted to determine the meaning of life and the courage of Malaysian COVID-19 frontliners. Using purposive and snowball sampling, twenty-one frontliners from Kuala Lumpur and Selangor were recruited for this interpretative phenomenology study. The findings indicate that Malaysian frontliners derive meaning from the human connection in their professional and personal lives, which instills a feeling of dedicatio

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ER, Nur Ellyanawati. "Analisa Perkembangan Jumlah Outlet Kantor Cabang dan Kebutuhan Frontliners di Era Digital Banking (Studi kasus di Bank Syariah Anak Perusahaan dan UUS Bank BUMN di Yogyakarta)." IQTISAD 5, no. 2 (2018): 1. http://dx.doi.org/10.31942/iq.v5i2.2547.

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ABSTRAKPenelitian ini bertujuan untuk menganalisa perkembangan jumlah outlet kantor cabang dan kebutuhan frontliners di Era Digital Banking(studi kasus di Bank Syariah Anak Perusahaan dan Unit Usaha Syariah Bank BUMN di Yogyakarta). Hasil penelitian menunjukkan selama tahun 2015 sampai tahun 2018 jumlah outlet Kantor bank syariah di Yogyakarta dan jumlah teller tidak menunjukkan perkembangan tetapi juga tidak ada pengurangan. Sedangkan customer service ada penambahan karena jumlah tenaga marketing bank yang bertambah. Kebutuhan industri perbankan untuk saat ini adalah tenaga pemasar, sedangkan

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3

Putri Pahira, Recka, Lieta Dwi Novianti, and Dewi Merdayanty. "Effect of Online Frontliner Interpersonal Communication on Consumer Purchase Decisions of Cv Borneo Store Banjarmasin." Jurnal Ilmiah Ekonomi Global Masa Kini 15, no. 2 (2024): 117–24. https://doi.org/10.36982/jiegmk.v15i2.4791.

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The existence of frontliners has a very viral role in providing services to consumers, because they are the first people faced by consumers when interacting with companies. As a company representative, frontliners function to create a positive first impression through the attitude and service provided. The quality of service shown by the frontliner will greatly affect consumers' perception of the company, which can ultimately affect their purchasing decisions. Therefore, good interpersonal communication from the frontliner is key in creating a satisfying customer experience. This study aims to

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Herawati, Heny. "EFIKASI DIRI, ENGAGEMENT DAN KEMAMPUAN Memperjelas pengaruh kinerja frontliner terhadap kepuasan nasabah bank BCA." Kinerja 4, no. 02 (2022): 156–65. http://dx.doi.org/10.34005/kinerja.v4i2.2080.

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This study aims to determine the effect of frontliner performance on customer satisfaction at a private bank in Jakarta through self-efficacy, engagement, and the ability of frontliners. By using descriptive quantitative method. through proportional random sampling. The data was processed using the Structural Equation Model (SEM) with the AMOS 24 application. With a sample of 212 people, the results showed that self-efficacy, engagement and ability had a positive and significant effect on performance. The higher and professional the self-efficacy, engagement, and ability of the banking frontli

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Herawati, Heny. "EFIKASI DIRI, ENGAGEMENT DAN KEMAMPUAN Memperjelas pengaruh kinerja frontliner terhadap kepuasan nasabah bank BCA." Kinerja 5, no. 01 (2022): 156–65. https://doi.org/10.34005/kinerja.v5i01.2080.

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This study aims to determine the effect of frontliner performance on customer satisfaction at a private bank in Jakarta through self-efficacy, engagement, and the ability of frontliners. By using descriptive quantitative method. through proportional random sampling. The data was processed using the Structural Equation Model (SEM) with the AMOS 24 application. With a sample of 212 people, the results showed that self-efficacy, engagement and ability had a positive and significant effect on performance. The higher and professional the self-efficacy, engagement, and ability of the banking frontli

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Mahdaly, Nadia, Lusiah, and Ripka Seriidahnaita Ginting. "Pengaruh Kepuasan Kerja, Organizational Citizhenship Behaviour Dan Pelatihan Terhadap Kinerja Frontliner PT Bank XXX Medan." Manajemen: Jurnal Ekonomi 5, no. 2 (2024): 176–90. http://dx.doi.org/10.36985/76fk3v14.

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Tujuan penelitian adalah untuk menguji pengaruh kepuasan kerja, Organizational Citizenship Behavior, dan Pelatihan terhadap Kinerja Frontliner di PT XXX Medan. Penelitian kuantitatif ini menggunakan metodologi survei melalui kuesioner. Sampelnya terdiri dari 56 Frontliners dari populasi. Temuan penelitian menunjukkan bahwa kepuasan kerja berpengaruh signifikan terhadap kinerja Frontliner, organizational citizhenship behaviour berpengaruh signifikan terhadap kinerja Frontliner, dan pelatihan juga berpengaruh signifikan terhadap kinerja Frontliner. Selain itu, pengaruh gabungan dari kepuasan ker

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Nadia Mahdaly, Lusiah, and Ripka Seriidahnaita Ginting. "Pengaruh Kepuasan Kerja, Organizational Citizhenship Behaviour Dan Pelatihan Terhadap Kinerja Frontliner PT Bank XXX Medan." Manajemen : Jurnal Ekonomi 5, no. 2 (2023): 176–90. http://dx.doi.org/10.36985/manajemen.v5i2.879.

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Tujuan penelitian adalah untuk menguji pengaruh kepuasan kerja, Organizational Citizenship Behavior, dan Pelatihan terhadap Kinerja Frontliner di PT XXX Medan. Penelitian kuantitatif ini menggunakan metodologi survei melalui kuesioner. Sampelnya terdiri dari 56 Frontliners dari populasi. Temuan penelitian menunjukkan bahwa kepuasan kerja berpengaruh signifikan terhadap kinerja Frontliner, organizational citizhenship behaviour berpengaruh signifikan terhadap kinerja Frontliner, dan pelatihan juga berpengaruh signifikan terhadap kinerja Frontliner. Selain itu, pengaruh gabungan dari kepuasan ker

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Thalia, Rizka Nafi, and Kiky Dwi Hapsari Saraswati. "Hubungan job embeddedness dan task performance pada frontliner bank X dengan moderasi grit." Jurnal Inspirasi Bisnis dan Manajemen 7, no. 2 (2024): 149. http://dx.doi.org/10.33603/jibm.v7i2.8835.

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Abstract. The banking industry has experienced increasingly rapid development, where currently many types of banking companies have emerged. In improving a company's performance, support is needed through the enhancement of employee performance. In the banking industry, frontliners are the most important party as the backbone in achieving a bank's task performance. This research aims to examine the influence of job embeddedness on task performance and the role of grit in moderating job embeddedness on task performance. The participants of this study were frontliners at Bank X with a sample of

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Karimah, Yunia Insanatul. "Analisis Kompetensi Kepemimpinan dan Budaya Organisasi Terhadap Kepuasan Pelanggan Melalui Perilaku Responsif (Studi pada PT Garuda Indonesia Kantor Cabang Surabaya)." Business and Finance Journal 1, no. 1 (2016): 11–28. http://dx.doi.org/10.33086/bfj.v1i1.281.

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The purpose of this research is to find out the influence of leadership competencyand organization culture to customer satisfaction either directly or indirectly throughresponsive behavior employees. This research has three variables namely independentvariables (leadership competency and organizational culture), mediating variable (responsivebehavior) and dependent variable (customer satisfaction). The population in thisresearch are frontliners and customer of PT Garuda Indonesia Surabaya Branch Office.The technique of data collection is the census method. Data are gathered by questionnairesgi

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Wang, Danping, Gaël Mahe, Junying Fang, et al. "Collaborative sensorimotor intelligence: the scrum as a model." BMJ Open Sport & Exercise Medicine 4, no. 1 (2018): e000407. http://dx.doi.org/10.1136/bmjsem-2018-000407.

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AimUsing M-Rex, a rugby scrum simulator, we developed tools to describe scrummaging forces and to prevent accident.MethodsWe tested three groups of frontliners at national level. The simulator was passive or responded to the player(s) to simulate the reaction of opposite players. Sensors in the beam measured the force exerted by each of the players. Their movements were recorded with a Codamotion system.ResultsThe force signals exhibited two phases: a transient phase, similar to a damped sinusoid with a dominant frequency around 5 Hz when the players scrummaged alone and with a wider range whe

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Lagman, Milagros. "The invisible foe: Lived experiences of frontliners during the COVID-19 pandemic." La Sallianum Ars et Scientia 2 (2021): 43–56. https://doi.org/10.70228/cbj2024056.

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This study explored the lived experiences of frontliners during the COVID-19 pandemic. The researcher made use of phenomenology utilizing qualitative results. There were 10 participants, five medical and five mental health workers, who were purposefully interviewed. In the qualitative data, Interpretative Phenomenological Analysis (IPA) was used to understand how participants personally experience and make sense of specific events in their lives and situations or phenomena. Five themes emerged: Fear of the Unknown, A Call To Serve On the Battlefield, Surviving the War, and Winning the Battle.

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Mengqi, Shi, Ahmad Azmi Mohd Ariffin, and Jason Lam Mun Soon. "The Impacts of Frontliners’ Physical Attractiveness on Customer Participation in Resort Hotels: A Conceptual Paper Contribute to SDGs." Journal of Lifestyle and SDGs Review 4, no. 4 (2024): e02507. http://dx.doi.org/10.47172/2965-730x.sdgsreview.v4.n04.pe02507.

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Objective: This conceptual paper proposes a model to identify how resort hotel consumers’ participation intention and appreciation relate to their impressions of service frontliners. By deeper understand consumers participation to promote decent work and economic growth, and sustainable development goals (SDGs). Theoretical Framework: The main concepts and theories underpinning the research are presented, with the Stimulus-Organism-Response (S-O-R) theory serving as the foundation. This paper provides a research framework that investigates the direct relationship between hotel frontliners' phy

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Rosianti, Dewi Azizah, and Dyah Widowati. "Product Marketing by Frontliners." IJESS International Journal of Education and Social Science 6, no. 1 (2025): 6–9. https://doi.org/10.56371/ijess.v5i2.350.

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This research aims to analyze the role of frontliners in improving marketing effectiveness at PT Pegadaian, especially at Mulyosari Branch Surabaya. This research uses a descriptive qualitative approach with a field research method involving direct observation and interviews. Data were collected through direct observation and discussions with frontliners regarding the marketing of Pegadaian products. The analysis focused on the key factors that influence the success of marketing strategies, including the skills and knowledge required by frontliners. The results showed that frontliners at PT Pe

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Ramadhan, Moch Aji, Addrie Frans Assa, and Eka Desy Purnama. "THE INFLUENCE OF INTERPERSONAL COMMUNICATION SKILLS AND DECISION MAKING ON FRONTLINERS' ABILITY TO HANDLE COMPLAINTS MEDIATED BY WORK STRESS LEVELS." Journal of Economic, Bussines and Accounting (COSTING) 8, no. 1 (2025): 468–75. https://doi.org/10.31539/costing.v8i1.14508.

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Employee productivity is influenced by Human Capital and the role of frontliners in interpersonal communication to handle complaints. Skills, decision-making, and work stress levels affect customer service effectiveness. This study aims to analyze the influence of interpersonal communication skills, decision-making, and work stress levels on frontliners' ability to handle complaints, as well as the mediating role of work stress. This research uses a quantitative approach with a survey method through questionnaires distributed to 41 employees of PT Wahana Ottomitra Multiartha, Tbk in the Kalima

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Efren, L. Burgos, Lemuel D. Salonga Kent, Angela D. Carandang Mary, et al. "Vanguards of Duty: Exploring the Lived Experiences of Healthcare Frontliners During Pandemic Surge." International Journal of Innovative Science and Research Technology 8, no. 2 (2023): 1531–45. https://doi.org/10.5281/zenodo.7698423.

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This paper provides a clear understanding of the lived experiences of Healthcare Frontliners during Pandemic Surge.  Method This study utilized qualitative phenomenological research to understand the lived experiences of Healthcare Frontliners during the pandemic surge. The data were obtained through semi-structured interviews with twenty-five (25) questions to discover common themes.  Findings Findings show three key themes. Firstly, is Routine Abnormality, where sudden change occurred to frontliners’ routines, resulting in Lack of Sleep, and Change of Lifestyle, causing health risks

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Evangelista, Portia A., and Susana C. Bautista. "Into The Grey: The Lived Experience Of Clinical Instructors Turned Frontliners In The Now Normal." Technium Social Sciences Journal 44 (June 9, 2023): 1117–32. http://dx.doi.org/10.47577/tssj.v44i1.9001.

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Abstract- Frontline health workers are the backbone of effective health systems – they are often based in the community and come from the community they serve, they play a critical role in providing a local context for proven health solutions, and they connect families and communities to the health system. Supartini (2022) resolute that nurses can create a more comfortable and comforting environment for the patients they serve especially in times of uncertainty. Undesirably, as the Philippines scuffled with the effect of the COVID-19 pandemic, the Department of Health is filling up the slots f

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Kalaivanan, Syasyila, L. Gin Lim, and Zhooriyati Sehu Mohamad. "The Influence of Positivity on the Meaning of Life among Malaysian Frontliners during the Global COVID-19 Pandemic." Malaysian Journal of Qualitative Research 09, no. 01 (2023): 37–48. http://dx.doi.org/10.61211/mjqr090103.

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The fight against COVID-19 is far from reaching an end. It implies Malaysian COVID-19 frontliners, unfortunately, lose their purpose to strive for a better future. Under that hypothetical situation, this study aims to scrutinize the positivity during the global pandemic with the sensibility of meaning in life among COVID-19 frontliners. The method of qualitative data collection was employed in this study. The purposive and snowball sampling techniques were in an alliance in recruiting 18 frontliners from Kuala Lumpur and Selangor. Semi-structured interviews were conducted using a series of ope

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Leonarda, Olivia, M. Havidz Aima, and Lusiana Lusiana. "The Effect of Workload, Training and Reward on Frontliner Service Quality Performance with Motivation as an Intervening Variable." Journal La Sociale 5, no. 6 (2024): 2089–98. https://doi.org/10.37899/journal-la-sociale.v5i6.1647.

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This study aims to analyze the influence of workload, training, and rewards on the service quality performance of frontliners at PT Private Bank X, with motivation as an intervening variable. The research is grounded in the critical role of frontliners in delivering customer-facing services, which are affected by factors such as workload, training, and rewards. The research questions focus on the extent to which these three variables impact service quality performance through motivation. The study employs a quantitative approach using multiple regression analysis and mediation testing to evalu

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Miano, Glofelyn A., and Roel Jr D. Apas. "Ordeals in Combating COVID-19 Pandemic and Acceptability of COVID-19 Vaccine among Frontliners in Santa Cruz, Davao del Sur." International Journal of Research and Innovation in Social Science VII, no. V (2023): 1199–215. http://dx.doi.org/10.47772/ijriss.2023.70592.

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This study was conducted to determine the frontliners ordeals in combating COVID-19 pandemic in Sta. Cruz, Davao del Sur. Analysis of data was done using descriptive statistical tools such as Frequency Count, Mean and Levenes Test/ANOVA. The study employed ninety-two respondents. The study shows that most of the respondents are male (55.4%) that ages 51-80 years old (65.2%). The study revealed in the frontliners level of ordeals is highly difficult in combating the outbreak especially in their social shielding responsibility. On the other hand, the acceptability of COVID-19 vaccine among front

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Macalalad, Marta B. "Customer Service Satisfaction of Frontliners in a University in Cavite." Abstract Proceedings International Scholars Conference 6, no. 1 (2018): 231. http://dx.doi.org/10.35974/isc.v6i1.1379.

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Frontliners are people who work on the front lines of a business operation, primarily in customer service roles. They are the first to interact with the customers and are expected to represent the face of the business. However, some fronliners are not behaving the way they are expected to behave. This study determined the customer satisfaction of the frontliners of the student finance, records and admission office, cashier, and student services office of one university and compared the satisfaction rating about the services that is provided by frontliners in the university according to their g

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Namira, Ananda, and Muthia Pramesti. "What Makes Them Stay? The Important Role of Employee Value Proposition in Retaining Frontliner Retail." Jurnal Ilmiah Manajemen dan Bisnis 10, no. 1 (2025): 26–37. https://doi.org/10.38043/jimb.v10i1.6092.

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Amidst massive digital disruption, the retail industry faces its highest employee turnover rate, making the retention of frontline workers—who are crucial for operations and customer experience—a pressing strategic issue. This study investigates factors influencing frontliners' intention to stay (ITS). It examines the influence of the Employee Value Proposition (EVP) on ITS, with the Psychological Contract (PC) and Perceived Organizational Support (POS) as potential mediators. Adopting a mixed-methods approach, this study surveyed 269 frontline workers, with quantitative data analyzed via Part

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Nguyen, Dung Tien, Hau Nguyen Le, Tuyet Thi Tran, and Tuan Van Nguyen. "The aim of this study is to examine the effect of financial variables on systematic risk, using the panel data of 64 manufacturing companies listed in Ho Chi Minh City Stock Exchange (HOSE) during the period of 2011-2015. The three models employed are poo." Science & Technology Development Journal - Economics - Law and Management 1, Q4 (2017): 95–103. http://dx.doi.org/10.32508/stdjelm.v1iq4.480.

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This research empirically investigates the impacts of three components of organizational culture (Decisiveness, Team orientation, Attention to detail) on service frontliners’ behaviors, represented by organizational commitment and customeroriented behavior (COB) in the airport services in Vietnam. It also estimates the effect of organizational commitment on COB of frontliners. Based on the data collected from 310 frontliners working in several airports, the analyses reveal that two dimensions of organizational culture, “Attention on details” and “Team orientation”, have direct positive influen

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Gumilang, Haryo, and Purnama Putra. "ANALISIS KUALITAS LAYANAN FRONTLINER TERHDAP PERTUMBUHAN DANA PIHAK KETIGA STUDI PADA PT BANK SYARIAH MANDIRI CABANG BEKASI PONDOK GEDE." Paradigma 17, no. 2 (2020): 42–56. http://dx.doi.org/10.33558/paradigma.v17i2.2311.

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The main activity of the bank is the provision of services. Banks as financial institutions engaged in services, must be able to provide the best service (Service Excellence) in order to win competition in increasingly competitive situations. Frontliners are officers who are in front of the banking hall that face directly to customers. This study aims to analyze how much influence the quality of service Frontliner (Customer Service, Teller, Security) on the growth of third party funds. In this study using primary and secondary data obtained from the official website of Bank Syariah Mandiri and

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Taneza, Jiela Marie H., and Roel Jr D. Apas. "Ordeals in Combating COVID-19 Pandemic and Acceptability of COVID-19 Vaccine Among Frontliners in Digos City, Davao del Sur." International Journal of Research and Innovation in Social Science VII, no. V (2023): 1139–64. http://dx.doi.org/10.47772/ijriss.2023.70588.

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The study primarily focuses on the ordeals in combating COVID-19 pandemic and acceptability of COVID-19 vaccine among frontliners in Digos City, Davao del Sur. The number of respondents was calculated using Stratified Random Sampling and Slovin’s formula at 0.05 margin of error, wherein it resulted to one hundred forty (140) individuals. A survey questionnaire prepared by the researcher was the method utilized for gathering the data. The analysis and computation of data was done through employing the Frequency Count, Mean, and Levene’s Test and ANOVA, which were the statistical tools of this s

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Ann B. Real, Julie, Ivanna Judea B. Madriaga, Maria Loraine N. Asis, et al. "BEHIND THE FRONT ROW: TAPPING THE LIVED EXPERIENCESOF OVERSEAS FILIPINO STUDENTS WITH FRONTLINER PARENTSIN THE STATE OF QATAR, A PHENOMENOLOGY." International Journal of Advanced Research 10, no. 01 (2022): 39–49. http://dx.doi.org/10.21474/ijar01/14009.

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A new profound virus, COVID-19, spread all over the world including Qatar, resulting in the deployment of different frontliners to battle this pandemic. While there have been many studies highlighting the struggles of the main workers behind the crisis, the difficulties of their children are left unsung. Hence, this study scrutinizes their unspoken experiences, especially on the different life aspects the children undergo. Through a qualitative approach adapting the IMRAD format and phenomenologically designed, the study examined the unraveled lived experiences of overseas Filipino students wi

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Villaseñor, Reyner Aaron M. "The Public Service Digitalization in the Philippines Towards a National Program to Capacitate Digital Frontliners." Journal of Public Administration and Governance 14, no. 2 (2024): 164. http://dx.doi.org/10.5296/jpag.v14i2.22106.

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The rapid advancement of technology has driven a global transformation in public service delivery. In the Philippines, efforts to digitalize public services are crucial for inclusive development and efficient governance. This study, titled "The Public Service Digitalization in the Philippines Towards a National Program to Capacitate Digital Frontliners," examines this transformation through the experiences of government employees, known as digital frontliners. These individuals are key to implementing and managing digital technologies across public sectors.Using a mixed-method research design,

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Corlin Frederiksen, Mai. "Frontløberne som motiv." K&K - Kultur og Klasse 51, no. 134-135 (2023): 107–28. http://dx.doi.org/10.7146/kok.v51i134-135.137181.

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The 2019 protests in Hong Kong unfolded with a visual forcefulness that shaped a movement that was at once popular and radical, peaceful and belligerent, orderly and sabotaging. One of the movement’s central instruments was to occupy the territory of Hong Kong with visual protest material. Protest walls spread with lightning speed from early July and from August and September, the contents of the city’s protest walls were updated every single day by independent, self-organized groupings and individuals. As long as the walls were updated with the latest information, the protest movement could p

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Zola Matuvanga, Trésor, Joachim Mariën, Ynke Larivière, et al. "Low seroprevalence of Ebola virus in health care providers in an endemic region (Tshuapa province) of the Democratic Republic of the Congo." PLOS ONE 18, no. 9 (2023): e0286479. http://dx.doi.org/10.1371/journal.pone.0286479.

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Introduction A serosurvey among health care providers (HCPs) and frontliners of an area previously affected by Ebola virus disease (EVD) in the Democratic Republic of the Congo (DRC) was conducted to assess the seroreactivity to Ebola virus antigens. Methods Serum samples were collected in a cohort of HCPs and frontliners (n = 698) participants in the EBL2007 vaccine trial (December 2019 to October 2022). Specimens seroreactive for EBOV were confirmed using either the Filovirus Animal Nonclinical Group (FANG) ELISA or a Luminex multiplex assay. Results The seroreactivity to at least two EBOV-M

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Kashif, Muhammad, Anna Zarkada, and Ramayah Thurasamy. "Customer aggression and organizational turnover among service employees." Personnel Review 46, no. 8 (2017): 1672–88. http://dx.doi.org/10.1108/pr-06-2016-0145.

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Purpose The episodes of customer rage with employees during service encounters are common and adversely affect the long-term commitment of employees with an organization. The service organizations, in an effort to control employee turnover, are striving hard but have failed. There are a wide variety of studies that address employee turnover but the research which encapsulates a combined effect of perceived justice and organizational pride to study exhaustion-turnover path are almost scant. The purpose of this paper is to explore the effects of customer aggression on the frontline food service

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Sidik Nusannas, Iman, Janah Sojanah, Rowland Seyram Koku Dabi, and Dede Yusuf Maulana. "Improving Frontliner Performance through Digital Financial Literacy Strategy." Jurnal Ekuisci 1, no. 5 (2024): 250–65. http://dx.doi.org/10.62885/ekuisci.v1i5.278.

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This study aims to develop a plan for increasing staff performance at a private bank in Bandung by promoting financial digital literacy. 242 frontliners were chosen as the sample via proportionate random selection for this quantitative descriptive study. Data were evaluated using the AMOS 24 Structural Equation Model (SEM). The findings demonstrated that self efficacy, engagement, and ability all have a positive and significant impact on frontline workers' performance, with digital financial literacy serving as an effective intermediary. Based on the study's findings, a private bank performanc

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Isaal, Imelda V., Jonalyn E. Factolarin, Angelie L. Otom, and Gerty S. Umbay. "The Influence of Job Performance, Job Stress to Work-Life Balance among COVID-19 Frontliners." IJEBD (International Journal of Entrepreneurship and Business Development) 5, no. 4 (2022): 667–81. http://dx.doi.org/10.29138/ijebd.v5i4.1884.

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Purpose: The main objective of this study is to determine if there are domains of job performance and job stress that significantly influence work-life balance among COVID-19 Frontliners in Tagum City.  Design/methodology/approach: This study used quantitative non-experimental research design utilizing correlational technique with a total sample size of 200 COVID-19 Frontliners selected through random sampling, data were collected through adopted survey questionnaire. The statistical tools used for data treatment in this study were mean, pearson-r and regression analysis. Findings:

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Reni, Febrina, Octaviani Rizda, Laila Yulia, Lubis Puteri Anggi, and Nasfi Nasfi. "Training And Motivation Affect The Peformance Of Employees In The Bank Frontliner." International Journal of Indonesian Business Review 2, no. 1 (2023): 61–68. http://dx.doi.org/10.54099/ijibr.v2i1.447.

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       Purpose – This study aims to reveal, first, the effect of training on the motivation of the Bank's front office employees, secondly, the effect of training and motivation on the performance of the Bank's front office employees. Methodology/approach – Path analysis method research with SPSS 13.0, the population of this study are employees of the banking front office operating in the city of Padang Panjang, a sample of 53 respondents, the sample of this research is by means of proportional stratification Cluster Random Sampling. Findin

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Sabonsolin, John Cavin M. "Deciphering Sociopolitical Context of Samantha Lucille Tancontian’s Buhay Frontliner in the Covid-19 Era." International Journal of Multidisciplinary: Applied Business and Education Research 3, no. 3 (2022): 372–80. http://dx.doi.org/10.11594/ijmaber.03.03.08.

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The covid- 19 pandemic changes our society's lifestyle, culture, and issues. The unprecedented event brought people to adjust in their lives as the government also changed its implementation of protocols and guidelines to be safe during the pandemic. This literary research study assumes that Samantha Lucille Tancontian's Buhay Frontliner, written during the intense lockdown and early pandemic, reveals the contemporary sociopolitical context. Using critical discourse analysis, the researcher explores the local colors, plot, and themes that reveal contemporary sociopolitical context. The researc

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Megawaty, Hendra Gunawan, and Paris Dauda. "ISLAMIC WORK ETHICS DALAM PENINGKATAN MUTU KERJA SUMBER DAYA INSANI PT. BANK MUAMALAT INDONESIA CABANG MAKASSAR." Jurnal Ilmiah Manajemen dan Kewirausahaan 1, no. 2 (2022): 225–37. http://dx.doi.org/10.55606/jimak.v1i2.320.

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This study aims to analyze Islamic Work Ethics in Improving the Quality of Work of PT. Bank Muamalat Indonesia, Tbk Makassar Main Branch Office (Case Study of Human Resources). The method of analysis used in this research is qualitative research methods. The subject of research is the application of Islamic work ethics in improving the quality of work of employees, especially frontliners based on indicators of improving the quality of employee work with Muamalat IDEAL (Modern Professional Islamic). The results showed that Islamic work ethics plays a role as a basis in improving the quality of

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Morelos, Lynn Paul Cual, and Romario Pontillas Ybañez. "CHALLENGES ENCOUNTERED IN BUSINESS PERMIT APPROVAL FOR SMES IN DUMAGUETE CITY." Ignatian International Journal for Multidisciplinary Research 3, no. 5 (2025): 1453–74. https://doi.org/10.5281/zenodo.15520866.

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This study investigates the challenges encountered by small and medium-sized enterprises (SMEs) and the government's frontline perspective regarding business approval processes. The researcher applied a descriptive-correlational design and employed a simple random sampling technique.  The respondents of the study are 205 business owners and 22 frontliners from the City Government of Dumaguete. The researcher utilized validated questionnaires and employed Mean percentage and Spearman’s rank correlation coefficient in treating the data. The study revealed that the extent of challenges

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Mohd Yusop, Yuzana Binti, Zakirah Ahmad Nawi, and Azliha Minai Rajab. "Exploration of Frontliners’ Experience Wearing PPE during the Covid-19 Outbreak." Journal of Management Theory and Practice (JMTP) 2, no. 1 (2021): 50–56. http://dx.doi.org/10.37231/jmtp.0.2.0.82.

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Safety health issues are at the forefront of dealing with infectious diseases during the Covid-19 crisis. In the context of this critical pandemic event, this study focuses on discovering frontliners experiences with Personal Protective Equipment (PPE) during the crisis. A thematic analysis has been used to identify themes and subthemes for this study. Researchers interviewed individuals to understand the experiences and reactions of frontliners dressed in PPE while on duty. The dominant themes documented in the study are as follows; physical discomfort, mental strength, the call of nature, de

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Ahmad, Lukman, and Mujiburahman. "The Influence of Channel Member Management Program on Sales Ability of Indosat Frontliners in Banda Aceh City." Indonesian Journal Economic Review (IJER) 3, no. 1 (2023): 1–8. https://doi.org/10.59431/ijer.v3i1.168.

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Intense cellular business competition forces cellular operators to implement strategies such as; price strategy (cheap starter page, small nomination voucher, low tariff, national free rooming), product strategy (product innovation/features in cellular cards), promotion strategy (incessant advertising, publicity, sponsored events), and distribution strategy. In the elements of the marketing mix, the third element is place or what is often referred to as a marketing channel or distribution channel, which is included in this distribution channel which simply includes wholesalers and retailers (f

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Samavedam, Srinivas. "Resilience—Need of the Hour for the “Frontliners”." Indian Journal of Critical Care Medicine 26, no. 2 (2022): 157–58. http://dx.doi.org/10.5005/jp-journals-10071-24123.

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Mengqi, Shi, and Ahmad Azmi Mohd Ariffin. "Conceptual Paper: Impact of Hotel Frontliners' Social Attractiveness on Consumer Participation: Mediating Role of Consumer Appreciation and Moderating Influence of Interpersonal Trust." Journal of Management World 2025, no. 2 (2025): 461–71. https://doi.org/10.53935/jomw.v2024i4.973.

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Underpinned in the Stimulus-Organism-Response (S-O-R) framework, this conceptual paper presents a model that explores how consumers’ intentions to participate and their level of appreciation are influenced by their perceptions of service frontliners in the context of hotels. The model is based on established theories and draws from a wide array of literature in psychology, sociology, and service marketing. This study examines the relationship between the social attractiveness of hotel frontliners (Stimulus) and consumer participation intentions (Response), with consumer appreciation (Organism)

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Rajagukguk, Dinda Puspita, and Rani Rani. "Pengaruh Beban Kerja dan Insentif Terhadap Kinerja Frontliner PT BRI KC Tanah Abang." Jurnal Manajemen dan Administrasi Antartika 2, no. 1 (2024): 16–22. http://dx.doi.org/10.70052/juma.v2i1.513.

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Beban Kerja frontliner sangat tinggi karena merupakan ujung tombak dan garda terdepan. Insentif yang tepat dapat memberikan dorongan tambahan bagi karyawan untuk meningkatkan kinerja mereka dan mencapai target yang ditetapkan. Menurut Hermant, beban kerja adalah kumpulan tugas yang harus diselesaikan selama jumlah waktu yang telah ditentukan sebelumnya dalam kondisi kerja yang seperti biasanya. Menurut Ruky, insentif atau bonus adalah pemberian penghasilan tambahan kepada karyawan untuk lebih memotivasi karyawan dalam meningkatkan kinerja dan loyalitasnya kepada perusahaan, yang dibayarkan set

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Henderson, Julia. "Frontline Faces of COVID-19: Digital Pandemic Portraits." Canadian Theatre Review 188 (October 1, 2021): 54–57. http://dx.doi.org/10.3138/ctr.188.013.

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This article describes the author’s process of meaning-making in the context of the COVID-19 pandemic, through a project that creates digital portraits of frontline workers wearing personal protective equipment (PPE). The goal of the project has been to help transform public perception of PPE from something scary into something that allows the humanity of the workers to shine through. The project seeks to publicly honour the sacrifices of frontliners by creating art that makes them feel beautiful, loved, supported, appreciated, and inspired. By creating the portraits free of charge, actively p

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Braganza Jr, Alex T., Aldrin I. Casilian, Micolle Jhaenakinne C. Dela Cruz, Zshareena Faye Contillo, Ma Angelica L. L. Malazzab, and Maria Soleil Presquito. "In The Face of a Pandemic: Work Habits, Attitude, and Productivity of Health Care Frontliners." International Journal of Research and Innovation in Social Science IX, no. V (2025): 3663–76. https://doi.org/10.47772/ijriss.2025.905000277.

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The COVID-19 pandemic raised multiple crises especially with the healthcare sector in the Philippines. Medical frontliners have become more vulnerably susceptible to health risks and other associated factors amidst the situation. Consequently, this study intended to determine the frontliners’ level of work habits, attitude and productivity (WHAP) specifically, in terms of the respondents’ age, sex, occupation, type of sector affiliation, length of service, salary and employment status. The study constituted 100 medical frontliners within Cagayan and utilized Work Habits, Attitude and Productiv

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Abragon, Mario, Elizabeth Buena-Villa, and Wilfredo Dalugdog. "The Job Performance of Philippine National Police Frontliners during the COVID-19 Pandemic." Jurnal Sosial, Politik dan Budaya (SOSPOLBUD) 2, no. 2 (2023): 305–20. http://dx.doi.org/10.55927/sospolbud.v2i2.4812.

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The COVID-19 pandemic created not only threats to public health but also brought new and extraordinary challenges in the lives of law enforcement agencies worldwide. This study assessed the job performance of the Philippine National Police (PNP) frontliners during the COVID-19 pandemic in the three cities of the province of Cavite, Philippines. The self-made survey questionnaire was distributed conveniently to 384 residents per city. The study revealed that police assistance gained a very effective rating, however, the enforcement of Inter-Agency Task Force (IATF) health protocols was rated on

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Arti, Miladani Binti, and Desi Tri Kurniawati. "The Dynamics of Turnover Intentions: Emotional Intelligence, Thriving at Work, and Career Adaptability in an Indonesian Banking Sector." MIX: JURNAL ILMIAH MANAJEMEN 14, no. 3 (2024): 683. https://doi.org/10.22441/jurnal_mix.2024.v14i3.007.

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Objectives: The research focuses on the high turnover intention ratio in the East Java banking sector. The aim is to explore the role of emotional intelligence (EI) in reducing employee turnover by considering thriving at work (TW) and career adaptability (CA). This research highlights the importance of emotional intelligence and its positive effects through training programs to reduce Turnover Intentions (TOI).Methodology: This research used an explanatory quantitative method involving 105 frontline employees. The sample used a saturated sampling method. Data was collected through questionnai

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Barretto, Denise P., Andrea Baustista, Encarnita Raya-Ampil, and Maria Cristina A. Maranion. "Prevalence and Level of Depression, Anxiety and Stress Among Frontliners Using the Depression, Anxiety and Stress Scale (DASS)-21 in a Tertiary Hospital in Manila, Philippines During the COVID-19 Pandemic: a Cross-Sectional Study." Journal of Medicine, University of Santo Tomas 8, no. 2 (2024): 1482–95. http://dx.doi.org/10.35460/2546-1621.2023-0024.

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Background: COVID-19 was declared as a pandemic by the World Health Organization (WHO) in March 2020. It has affected millions globally and remains as a public health concern until today. Objectives: The study aims to identify the prevalence of depression, anxiety and stress among UST hospital frontliners during the COVID-19 pandemic using the Depression, Anxiety and Stress Scale (DASS)-21 scale. Methods: A cross-sectional study was conducted among 272 frontliners in a tertiary hospital in Manila, Philippines using the DASS-21 scale. Results: Based on data gathered from the responses of partic

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Syakina, Dina. "PENERIMAAN DUKUNGAN SOSIAL SEBAGAI PREDIKTOR RESILIENSI PADA TENAGA KESEHATAN DI MASA PANDEMI COVID 19." Proyeksi 16, no. 2 (2021): 119. http://dx.doi.org/10.30659/jp.16.2.119-132.

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Dalam penelitian ini memiliki tujuan untuk mengetahui hubungan perceived social support dengan resiliensi frontliners tenaga kesehatan di masa pandemi COVID-19. Perceived social support dipahami sebagai dukungan yang bersumber dari keluarga, teman, dan significant other, yang mengacu pada cakupan jaringan sosial yang dimiliki individu sebagai tempat mendapatkan dukungan. Penelitian ini menggunakan teknik sampling aksidental (Accidental Sampling). Responden dalam penelitian ini ditujukan pada tenaga kesehatan yang menghadapi, merawat, berinteraksi, maupun ikut serta/terlibat dalam penanganan pa

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Chua, Jia Xiang, Lynette Ong, and Cher Heng Tan. "Innovative Face Shields Help Frontliners Face-off COVID-19 Pandemic." Annals of the Academy of Medicine, Singapore 49, no. 12 (2020): 1044–47. http://dx.doi.org/10.47102/annals-acadmedsg.2020309.

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Amalia, Asmita Nur. "Upaya Meningkatkan Produktivitas Kerja Melalui Standarisasi Rekrutmen Karyawan Bank Muamalat KCU Makassar (Studi Penetapan Status Pernikahan)." Dinamis : Journal of Islamic Management and Bussiness 4, no. 1 (2022): 18–28. http://dx.doi.org/10.24256/dinamis.v4i1.3409.

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The purpose of this study is first to find out the description of determining marital status as a standard for employee recruitment at Bank Muamalat KCU Makassar, second to find out the reasons for implementing standardization of marriage at Bank Muamalat KCU Makassar, and third to find out the relationship between marital status in increasing employee work productivity at Bank Muamalat KCU Makassar. The research method used is a type of qualitative research, using a descriptive approach and an associative approach. The results of this study indicate that the determination of marital status as

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Satyaningrum, Devi Intan, and Indi Djastuti. "Relationship between emotional labor, work stress, employee creativity, and turnover intention: study on Indonesian bank frontliners." Diponegoro International Journal of Business 3, no. 1 (2020): 1–16. http://dx.doi.org/10.14710/dijb.3.1.2020.1-16.

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This study examines the effects of emotional labor on work stress, employee creativity and turnover intention, and examines the role of work stress as a mediator. The study was conducted in a limited way to the 90 employees of the Semarang branch of the BTN bank frontliners. The analysis using SEM PLS suggested that emotional labor had a positive effect on work stress and turnover intention but was not significant on employee creativity. Furthermore, work stress has a negative effect on employee creativity and a positive effect on turnover intention, and in this study proves that work stress m

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R. Sade, Miguel Den, Ave V. Eragan, and Dr Mary Rachelle R. Wapaño. "The Mental Health of Medical Frontliners during the COVID 19 Pandemic." International Journal of Research and Innovation in Social Science 06, no. 07 (2022): 827–36. http://dx.doi.org/10.47772/ijriss.2022.6745.

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In this time of the pandemic where major outbreaks are experienced, health care workers around the globe have been very much exhausted in addressing the needs of those who are infected with COVID-19. Many of which have affected not just their physical state but as well as their mental condition. This exhaustion does not exempt anyone; thus it is very much important to include mental health in combating COVID-19. This study aims to assess the mental health of workers in a medical health facility in Iligan City catering, accepting, and engaging with services in dealing with COVID-19 patients. It

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