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Journal articles on the topic 'Fulfilment and responsiveness'

Author: Grafiati

Published: 2 June 2025

Last updated: 31 July 2025

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1

Kritchanchai, Duangpun, and B. L. MacCarthy. "Responsiveness of the order fulfilment process." International Journal of Operations & Production Management 19, no. 8 (1999): 812–33. http://dx.doi.org/10.1108/01443579910274419.

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Sjögren, K. "Sexuality after stroke with hemiplegia. II. With special regard to partnership adjustment and to fulfilment." Journal of Rehabilitation Medicine 15, no. 2 (2020): 63–69. http://dx.doi.org/10.2340/165019771983156369.

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Aspects of sexual function, partnership responsiveness and fulfilment after stroke were, together with sexually performance orientated and stigmatic attitudes, investigated in 51 subjects. Erectile and orgastic spectatoring were frequent after stroke and were in the males significantly associated. Retarded ejaculation occurred for no males before but for 15% after the stroke. Marked decreases in different kinds of caressive behaviour were followed by discontentment and up to and about half the subjects felt that sexual partnership responsiveness had deteriorated. After the stroke the commonly

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Permana, Hadi, and Tjahjono Djatmiko. "Analisis Pengaruh Kualitas Layanan Elektronik (E-Service Quality) Terhadap Kepuasan Pelanggan Shopee di Bandung." SOSIOHUMANITAS 20, no. 2 (2018): 64–78. http://dx.doi.org/10.36555/sosiohumanitas.v20i2.112.

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   Penelitian ini bertujuan untuk mengetahui pengaruh dari setiap dimensi kualitas layanan elektronik (e-service quality) yaitu efficiency, system availiability, fulfilment, privacy, responsiveness, compensation, dan contact terhadap kepuasan pelanggan Shopee di Bandung. Sampel dalam penelitian berjumlah 400 responden yang merupakan pelanggan Shopee di Bandung. Analisis data menggunakan regresi linear berganda. Hasil dari penelitian ini menunjukkan dimensi e-service quality yaitu efficiency, system availiability, fulfilment, privacy, dan responsiveness memiliki pengaruh terha

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Dela Putriana, Fourika, Budi Sukardi, and Fuad Dhiya Ul Husaen. "DIGITISATION’S IMPACT ON ISLAMIC FINANCIAL INSTITUTIONS: WEBSITE-BASED FINANCING SYSTEM SERVICES." AT-TIJARAH: Jurnal Penelitian Keuangan dan Perbankan Syariah 4, no. 2 (2022): 89–119. http://dx.doi.org/10.52490/attijarah.v4i2.478.

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This study will examine the effect of efficiency, reliability, privacy, fulfilment, responsiveness, and compliance on members' interest in applying for website-based financing products at BMT Amanah Ummah (AUM) Sukoharjo Central Java, Indonesia. This research is quantitative; the data come from a questionnaire distributed to all sharia financing customers at BMT AUM, and the data is analysed using multiple regression statistical techniques. The study's results prove that efficiency positively and significantly affects members' interest in submitting website-based online financing products at t

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Boedi Orbawati, Eny, and Retno Dewi Pramodia Ahsani. "Responsivitas Dinas Lingkungan Hidup Dalam Pelayanan Persampahan Di Kota Magelang." Jurnal Ilmu Administrasi Negara ASIAN (Asosiasi Ilmuwan Administrasi Negara) 7, no. 1 (2019): 34–46. http://dx.doi.org/10.47828/jianaasian.v7i01.35.

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The significant growth of urban population gives impact to the increasing waste production.One of main concern of Local Government of Magelang is the waste management. Waste volume inMagelang increasing significantly become 160,58 M (2015) with 136,75 M transported waste whichequal to .85,16% and 96% of population have been served by waste management network.This paper uses descriptive approach. Main focus of research is Responsiveness ofEnvironment Unit on Waste Management in Magelang.Research’s result explain that Environment Unit waste management responsiveness manifestat (1) Potential resp

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Festenstein, Matthew. "Political Trust, Commitment and Responsiveness." Political Studies 68, no. 2 (2019): 446–62. http://dx.doi.org/10.1177/0032321719852569.

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Political trust has become a central focus of political analysis and public lament. Political theorists and philosophers typically think of interpersonal trust in politics as a fragile but valuable resource for a flourishing or stable democratic polity. This article examines what conception of trust is needed in order to play this role. It unpicks two candidate answers, a moral and a responsiveness conception, the latter of which has been central to recent political theory in this area. It goes on to outline a third, commitment conception and to set out how a focus on commitments and their ful

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Wicaksono, Tutur, and Csaba Bálint Illes. "Investigating priority service attribute for online travel agencies (OTA) mobile app development using AHP framework." Journal of Tourism and Economic 5, no. 2 (2023): 120–29. http://dx.doi.org/10.36594/jtec.v5i2.155.

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This study aims to identify service priority attributes for online travel agency (OTA) mobile application development. A quantitative- descriptive research design was used in this study. Data collection was done through literature review and questionnaire surveys. The respondents in this study were 273 customers of OTA. The results showed that the service attribute with the highest importance was the fulfilment dimension with an average weighting of 4.84 out of 5. In the fulfilment dimension, the service attribute with code F3, which refers to the need for mobile applications to be able to del

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Tutur Wicaksono and Csaba Bálint Illes. "Investigating priority service attribute for online travel agencies (OTA) mobile app development using AHP framework." Journal Of Tourism And Economic 5, no. 2 (2022): 120–29. http://dx.doi.org/10.36594/jtec/kbr7v203.

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This study aims to identify service priority attributes for online travel agency (OTA) mobile application development. A quantitative- descriptive research design was used in this study. Data collection was done through literature review and questionnaire surveys. The respondents in this study were 273 customers of OTA. The results showed that the service attribute with the highest importance was the fulfilment dimension with an average weighting of 4.84 out of 5. In the fulfilment dimension, the service attribute with code F3, which refers to the need for mobile applications to be able to del

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Vun, Albert Chong Yan, Amran Harun, Jaratin Lily, and Charlie Albert Lasuin. "Service Quality and Customer Loyalty." International Journal of Online Marketing 3, no. 2 (2013): 1–19. http://dx.doi.org/10.4018/ijom.2013040101.

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The study of e-consumer behavior is getting more attention in e-commerce related literature. Acknowledging the importance of e-commerce, this study aims to investigate the influence of e-service quality dimensions (efficiency, requirement fulfilment, accessibility, privacy and responsiveness) on customer satisfaction and customer loyalty as well as to understand the mediating effect of customer satisfaction on e-service quality and customer loyalty. The study employed survey strategy using a self-administered questionnaire with professionals working in different industries and business setting

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Nurfadila, Amelia Putri. "Uses and Gratification Social Media X @Statsrawon to Fulfilment Information Needs of Followers." Jurnal Audiens 5, no. 2 (2024): 204–14. http://dx.doi.org/10.18196/jas.v5i2.353.

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This study explores the effect of the @Statsrawon social media X account on follower satisfaction by meeting their information demands against the backdrop of an increasing dependency on social media for information consumption. The research, which is based on the Uses and Gratifications theory, attempts to investigate how particular content dimensions—reliability, assurance, empathy, and responsiveness—affect followers' satisfaction levels. A structured questionnaire was used to collect data from a purposive sample of 100 followers using a quantitative research methodology in order to examine

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Maduabuchi, R. Ihekoronye, P. Osemene Kanayo, O. Erhun Wilson, and O. Afolabi Margaret. "Customers' Perspectives of Service Quality in Community Pharmacies in Nigeria: A Cross-Sectional Survey." Journal of Health and Medical Sciences 4, no. 1 (2021): 8–17. https://doi.org/10.31014/aior.1994.04.01.150.

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Background: There is a growing need to understand the determinants of service quality in community pharmacy from the viewpoint of customers. Objectives: The study explored customer perspectives of pharmacy services using quality indicators and proposed a path for quality improvement. Methods: A questionnaire-based cross-sectional survey was conducted on 704 conveniently selected customers of community pharmacies between August and October, 2019. The exit survey examined customer expectations compared to actual services received. Questionnaire items were drawn from service quality domains of re

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Islah, Elisa Imamil, and Aminah Nuriyah. "Factors Affecting Mobile Banking Satisfaction: A Case Study of Bank Syariah Indonesia." Indikator: Jurnal Ilmiah Manajemen dan Bisnis 8, no. 3 (2024): 70. http://dx.doi.org/10.22441/indikator.v8i3.28024.

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Main Objective The purpose of this study was to determine the effect of efficiency, fulfilment, system availability, privacy, responsiveness, feature and reliability to customer satisfaction study case in Indonesia Sharia Bank in JABODETABEK. Method This research uses a descriptive quantitative approach with a case study of PT.Bank Syariah Indonesia in JABOBETABEK costumer. The data collection technique was obtained from distributing questionnaires via google form and the data was processed using software. By using multiple linear regression analysis. Key Findings The results showed that the s

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Suk, Michael, Monica Daigl, Richard E. Buckley, et al. "TEFTOM: A Promising General Trauma Expectation/Outcome Measure—Results of a Validation Study on Pan-American Ankle and Distal Tibia Trauma Patients." ISRN Orthopedics 2013 (February 28, 2013): 1–11. http://dx.doi.org/10.1155/2013/801784.

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Background. In orthopedics, there is no instrument specifically designed to assess patients’ expectations of their final surgery outcome in general trauma populations. We developed the Trauma Expectation Factor Trauma Outcome Measure (TEFTOM) to investigate the fulfilment of patients’ expectations one year after surgery as a measure of general trauma surgical outcomes. The aim of this paper was to assess the psychometric characteristics of this new general trauma outcome measure. Methods. The questionnaire was tested in 201 ankle and distal tibia fracture patients scheduled for surgery. Patien

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Merdekawati, Intan. "The Influence of Service Quality and Customer Satisfaction on Customer Loyalty Pos Kupi Langsa." Journal of Social Science Utilizing Technology 1, no. 1 (2023): 1–10. http://dx.doi.org/10.70177/jssut.v1i1.585.

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Background. The current era of globalisation has led to the growth of various new industries, including business industries that arise from the creativity and innovation of their owners. Starting from the need for food, drinks, clothing, stationery, transportation, to the need for the fulfilment of selfish desires. This opportunity then creates humans who are more creative in thinking and working. This creativity is then applied by some people in doing business. Purpose. This study aims to determine and analyze the effect of Responsiveness, Assurance, Physical Evidence, Empathy, Reliability, a

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Merdekawati, Intan. "The Influence of Service Quality and Customer Satisfaction on Customer Loyalty Pos Kupi Langsa." Journal of Social Science Utilizing Technology 1, no. 1 (2023): 1–10. http://dx.doi.org/10.55849/jssut.v1i1.585.

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Background. The current era of globalisation has led to the growth of various new industries, including business industries that arise from the creativity and innovation of their owners. Starting from the need for food, drinks, clothing, stationery, transportation, to the need for the fulfilment of selfish desires. This opportunity then creates humans who are more creative in thinking and working. This creativity is then applied by some people in doing business. Purpose. This study aims to determine and analyze the effect of Responsiveness, Assurance, Physical Evidence, Empathy, Reliabil

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Kostrzewska, Martyna, and Daria Emilia Wrukowska. "ONLINE SHOPPING PREFERENCES OF POLISH AND CHINESE CONSUMER – COMPARATIVE ANALYSIS." Zeszyty Naukowe Wyższej Szkoły Humanitas Zarządzanie 21, no. 2 (2020): 219–34. http://dx.doi.org/10.5604/01.3001.0014.2887.

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The purpose of this paper is to evaluate the level of satisfaction of e-service customers from Poland and China through identification of gaps between customer expectations and the degree to which such expectations are met by providers of online services. Towards this end the E-Servqual method was employed, which enabled the measurement of customer expectations as to the quality of key aspects of online services relative to the actual degree to which customer expectations were met. This survey shows how respondents perceive the quality of online services and their preferences in this respect.

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J, Jamshi, Joshy C.G, Afsal E.M, and Raghunandanan C. "Gap Analysis of E-Service Quality in Kerala’s Online Fish Buying Platforms." International Journal of Research and Innovation in Social Science IX, no. IV (2025): 1911–15. https://doi.org/10.47772/ijriss.2025.90400144.

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To effectively adopt technology intervention in online sales of fish, the marketers need to understand the determinants of consumer behaviour in buying fish online with a special focus on the major determinants of E-service quality (e-SQ) . Through GAP analysis, the study examines the importance of attributes of e-service quality such as efficiency, fulfilment, system availability, privacy, responsiveness, communication and food quality, in determining the customer satisfaction levels on online platforms for buying fish. Data from 504 respondents were analysed to understand the perceived impor

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Çelik, Kamil. "The effect of e-service quality and after-sales e-service quality on e-satisfaction." Business & Management Studies: An International Journal 9, no. 3 (2021): 1137–55. http://dx.doi.org/10.15295/bmij.v9i3.1898.

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This study investigates the effects of e-service quality and after-sales e-service dimensions of e-commerce sites on customers' e-satisfaction. E-commerce site hepsiburada.com operating in Turkey, was selected as an example for their e-commerce website. The survey method collected the data, and 417 hepsiburada.com customers reached by random sampling method were included in the study. E-S-QUAL and E-RecS-QUAL scales were used to measure the concepts of e-service quality and after-sales e-service quality. The data were analyzed by confirmatory factor analysis and structural equation model. Acco

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Puji, Lale Garjita Kusumaring, Joko Adianto, and Rossa Turpuk Gabe. "Gender Performance in the Kitchen of Indonesian Middle-Class." International Journal of Built Environment and Scientific Research 7, no. 1 (2023): 61. http://dx.doi.org/10.24853/ijbesr.7.1.61-74.

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This paper explores gender performance in Indonesia's middle-class’ kitchen. Gender mainstreaming and gender responsiveness have been on the Indonesian national development agenda since 2000, especially in vertical housing. However, gaps in the publication of the policy's implementation indicate the need for a basic understanding of gender to specify what should be accommodated to fulfil the agenda. Moreover, in previous studies, gender in Indonesia has not been discussed in the context of gender relations within the household. This research answers the question regarding the performance of da

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Ramasubramaniam, M., and N. Chandrasekaran. "Impacts of Customer Experience in E-Business Supply Chains." Interdisciplinary Journal of Labor and Economics 15, no. 1 (2025): 63–81. https://doi.org/10.62693/b89v6f70.

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E-business has transitioned from a buzzword to a cornerstone of the modern global economy, driven by digital platforms that streamline information sharing and reduce operational costs. This study presents an empirical examination of how customer experience influences economic performance across e-business supply chains. Drawing on primary data from leading online retailers and logistics providers, we evaluate key metrics—order fulfilment speed, service reliability, and return rates—and their effects on cost structures, revenue growth, and customer lifetime value. Our findings reveal that inves

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Rosmaladewi, R., Syamsul Bahri, and Kifayah Amar. "Measuring customer satisfaction of an e-commerce company based on opinion mining using SVM algorithm, CSI and IPA." Journal of Engineering Management and Competitiveness 13, no. 2 (2023): 117–26. http://dx.doi.org/10.5937/jemc2302117b.

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This study was carried out to examine the perceived service quality of an e-commerce company app users and the measures that may be taken to improve customer satisfaction. The analysis techniques used were opinion mining to analyse reviews on the Google Play Store, e-SERVQUAL and Customer Satisfaction Index (CSI) to assess customer satisfaction, and Importance Performance Analysis (IPA) to identify elements that require improvement. According to the findings of opinion mining, 65.86% of e-commerce company application users were satisfied, while 34.14% were dissatisfied. Customer satisfaction l

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Shoaib-ul-Hasan, Sayyed, Marco Macchi, Alessandro Pozzetti, and Ruth Carrasco-Gallego. "A routine-based framework implementing workload control to address recurring disturbances." Production Planning and Control 29, no. 11 (2018): 943–57. http://dx.doi.org/10.1080/09537287.2018.1494344.

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This research focuses on responsiveness in high variety manufacturing environments. To achieve it, the article proposes to develop Dynamic Response Capabilities (DRCs) of the manufacturing system defined as the abilities to readjust the planned operating parameters of workload, capacity, and lead time, in the wake of disturbances. To inform their development, built on the Workload Control theory, a routine-based framework is proposed. The framework supports an integrated approach for the implementation of adaptive decision-making routines for workload, capacity, and lead time readjustments at

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Jain, Richa, and Usha Rastogi. "IMPACT OF NARCISSISM GATHERING ON MONETARY KUDOS BY BANKS." International Journal of Social Sciences & Economic Environment 5, no. 1 (2020): 18–29. http://dx.doi.org/10.53882/ijssee.2020.0501003.

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Objectives: The paper attempts to look at different SHGs part's discernments about credit offices gave and different variables influencing fulfilment level towards administration gave. The paper features the different credit offices gave and different obstacles looked by the bank to give such offices. Design Methodology: The information were gathered utilizing comfort testing from a cross-segment of the SHGs gathering to assess their fulfilment level. Consumer loyalty of value credit administrations gave is examined by utilizing the Kano model. For the review, Kano type survey was created and

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Aslam, Wajeeha, Ayesha Tariq, and Imtiaz Arif. "The Effect of ATM Service Quality on Customer Satisfaction and Customer Loyalty: An Empirical Analysis." Global Business Review 20, no. 5 (2019): 1155–78. http://dx.doi.org/10.1177/0972150919846965.

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This study examines the impact of automated teller machine (ATM) service quality on customer satisfaction and its effect on customer loyalty. The data were collected from 360 ATM users in Karachi, Pakistan, using a structured questionnaire. After the data screening process and the removal of outliers, 322 responses were found useable. To identify the dimensions of ATM service quality and their relationship with customer satisfaction and customer loyalty, exploratory factor analysis, confirmatory factor analysis and structural equation modelling (SEM) were used. The findings indicate that (a) f

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Moeti, T., J. King, A. Padarath, N. Ndlovu, M. Mudau, and N. Chetty. "Profiling the unique passage of South Africa’s health system reforms towards realisation of universal health coverage." BRICS Health Journal 1, no. 1 (2024): 71–86. https://doi.org/10.47093/3034-4700.2024.1.1.71-86.

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Thirty years into democracy, South Africa’s health system is rated as the best-developed on the African continent and is geared towards closing the divide between the public and private healthcare sectors, but the country still faces immense social, economic and health inequities which thwart the fulfilment of universal health coverage. In tracing the journey of South Africa’s health system development to highlight persistent challenges and future directions for solutions, key issues such as the various negative determinants of health, the burden of disease, patients’ experience of care, the p

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Richa, Jain, and Rastogi Usha. "IMPACT OF NARCISSISM GATHERING ON MONETARY KUDOS BY BANKS." International Journal of Social Sciences & Economic Environment, 5, no. 1 (2020): 18–29. https://doi.org/10.53882/IJSSEE.2020.0501003.

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<strong>ABSTRACT</strong> <strong><em>Objectives:</em></strong><em> The paper attempts to look at different SHGs part's discernments about credit offices gave and different variables influencing fulfilment level towards administration gave. The paper features the different credit offices gave and different obstacles looked by the bank to give such offices.</em>   <strong><em>Design Methodology: </em></strong><em>The information were gathered utilizing comfort testing from a cross-segment of the SHGs gathering to assess their fulfilment level. Consumer loyalty of value credit administr

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Kusumahadi, Krishna, Widya Sastika, and Fanni Husnul Hanifa. "E-ServiceQuality Model and Kano Model: An Integration Improvement on Service Quality in E-Commerce Services." International Journal of Entrepreneurship, Business and Creative Economy 2, no. 1 (2022): 67–80. http://dx.doi.org/10.31098/ijebce.v2i1.738.

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Indonesia has become the largest e-commerce market in South East Asia. According to Wearesocial and Hootsuite data, around 90% of internet users in Indonesia have experienced online shopping. In 2019, the e-commerce market's capital value in Indonesia reached USD 21 Million or about Rp 294 trillion. Based on McKinsey Report, the e-commerce industry in Indonesia is predicted to reach USD 40 million in 2022. The increase of online shopping activity reached 400% during the 2020 pandemic, causing a 23.11% increase in e-commerce service complaints. This research is conducted for improvement in e-co

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Deogadkar, Amol. "A Study on Determinants of Customer Satisfaction in E-enabled bus booking platforms." Turkish Journal of Computer and Mathematics Education (TURCOMAT) 12, no. 2 (2021): 2640–48. http://dx.doi.org/10.17762/turcomat.v12i2.2259.

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E-enabled ventures (especially the online bus booking services) have witnessed impressive growth in India during last decade. Especially after COVID-19, customer shift towards online services is expected to augment. This paper is an attempt to develop a scale for determinants of customer satisfaction amongst the existing users of online bus booking (e-enabled platform).Using e-SERVQUAL model by Parasuraman et al. (2005), a draft instrument was designed. Since online bus services also includes physical experience of services offered, Tangibility factor was added in the construct. The questionna

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Uddin, Bashir, Sayma Sadia Shawon, and A. B. M. Asadullah. "Influence of Service Quality on Muslim Customers’ Satisfaction towards Islamic Banking: A Study on Malaysian Islamic Banks." Global Disclosure of Economics and Business 6, no. 1 (2017): 41–50. http://dx.doi.org/10.18034/gdeb.v6i1.115.

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The purpose for this study is to explore the connection between consumer loyalty and five measurements of service quality in Islamic banks of Malaysia. This examination utilizes an example of 270 clients of Islamic banks; 175 reactions have been taken from every city like Kuala-Lumpur and Zohur Baru and Penang. Organized poll procedure has been utilized to gather information. The paper's discoveries uncover that Malaysian Islamic banks clients consider Trust, responsiveness, assurance as critical variables for consumer loyalty, then again, the elements of the service quality as the substantial

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Yovian, Yovian, and Novandra Rhezza Pratama. "Examining The Impact of E-Service Quality and E-Recovery Service Quality in Digital Public Services in Indonesia." Journal of World Science 4, no. 6 (2025): 754–68. https://doi.org/10.58344/jws.v4i6.1426.

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Digital government services are increasingly delivered through applications that interact directly with users and offer the potential to enhance public service efficiency. This study investigates the impact of e-service quality and e-recovery service quality on customer experience, satisfaction, and loyalty within the context of digital public services. Constructs such as efficiency, fulfilment, security, and availability represent e-service quality, while compensation, responsiveness, and contact reflect e-recovery service quality. The relationships between these constructs and the dimensions

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Et. al., Amol Deogadkar,. "A Study on Determinants of Customer Satisfaction in E-enabled Bus Booking Platforms." Turkish Journal of Computer and Mathematics Education (TURCOMAT) 12, no. 2 (2021): 1895–905. http://dx.doi.org/10.17762/turcomat.v12i2.1771.

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E-enabled ventures (especially the online bus booking services) have witnessed impressive growth in India during last decade. Especially after COVID-19, customer shift towards online services is expected to augment. This paper is an attempt to develop a scale for determinants of customer satisfaction amongst the existing users of online bus booking (e-enabled platform). Using e-SERVQUAL model by Parasuraman et al. (2005), a draft instrument was designed. Since online bus services also includes physical experience of services offered, Tangibility factor was added in the construct. The questionn

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Sindi, Emilia. "DEVELOPMENT OF E-SERVQUAL DIMENSIONS FOR BANKING." Praxis : Jurnal Sains, Teknologi, Masyarakat dan Jejaring 6, no. 2 (2024): 178–94. http://dx.doi.org/10.24167/praxis.v6i2.11630.

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E-SERVQUAL is a tool used to measure customer service quality. This research aims to conduct a literature review on the dimensions and indicators of service quality specifically used for digital banking services. The research method has 3 stages, namely : First, Planning contains the Explanation of Research Objectives, Second, Research Identification contains the Determination of Criteria and Selection of Research Articles, Third, Selection of Basic Studies contains Selection of research articles using predetermined criteria keywords. The keyword used is "e-SERVQUAL". There are 2 selection cri

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Howard, Mickey. "Collaboration and the ‘3DayCar’: A Study of Automotive ICT Adoption." Journal of Information Technology 20, no. 4 (2005): 245–58. http://dx.doi.org/10.1057/palgrave.jit.2000050.

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The 3DayCar programme reveals the principle source of delay during the order fulfilment process in the automotive industry as information processing not manufacturing. This suggests that information and communication technologies (ICT) are crucial in re-shaping industry structure towards customer responsiveness and building to order. This paper reports on the findings of a longitudinal study during a critical period for the industry where firms adopting web-enabled ICT seek to increase inter-organizational collaboration and gain competitive advantage over other supply chains. In all, 75 interv

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Kolyubi, Ahmad, Suwaib Amiruddin, and Riswanda Riswanda. "Aksesibilitas Pelayanan Publik bagi Penyandang Disabilitas pada Pemerintah Daerah Kabupaten Tangerang." Jurnal Ilmu Administrasi Negara ASIAN (Asosiasi Ilmuwan Administrasi Negara) 12, no. 1 (2024): 106–15. http://dx.doi.org/10.47828/jianaasian.v12i1.198.

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In this study, there is an identification of a gap between what is expected and the actual reality in the efforts of the Tangerang district government in fulfilling the rights of persons with disabilities. This gap, which is called das sein and das sollen, encouraged researchers to make a thesis on the issue. The purpose of this study is to provide a detailed description of the level of accessibility of public services available to individuals with disabilities within the Tangerang Regency local government. Zeithaml, Parasuraman, and Berry (as cited in Hardiansyah, 2018: 63) propose that to as

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Bradford, Clare. "Muslim–Christian Relations and the Third Crusade: Medievalist Imaginings." International Research in Children's Literature 2, no. 2 (2009): 177–91. http://dx.doi.org/10.3366/e1755619809000684.

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This article takes as its starting-point the responsiveness of children's literature to socio-political events, considering how contemporary anxieties about relationships between Muslim and Christian individuals and cultures inform three historical novels set in the period of the Third Crusade (1189–92): Karleen Bradford's Lionheart's Scribe (1999), K. M. Grant's Blood Red Horse (2004), and Elizabeth Laird's Crusade (2008). In these novels, encounters between young Christian and Muslim protagonists are represented through language and representational modes which owe a good deal to the habits

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Arribe, Edo, Yollanda Azura, Nurul Alifa Putri Muslim, Nabila Nurfadhilah, and Febrilyana Wulandari. "Analisis Kualitas Layanan Teknologi Informasi pada Domain Service Operation dengan Pendekatan Framework ITIL V.3 (Studi Kasus: Website Kampus Merdeka)." Jurnal Indonesia : Manajemen Informatika dan Komunikasi 5, no. 1 (2024): 383–90. http://dx.doi.org/10.35870/jimik.v5i1.469.

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The Independent Campus programme, which allows students to take courses outside their programme of study and participate in activities outside the university, has experienced rapid growth. However, this growth brings a number of challenges, such as increased data volume, high service demands, and IT infrastructure complexity. The performance and responsiveness of IT services is also a concern, given users' expectations for fast performance. Effective customer support is also required to ensure a satisfactory user experience. To address these issues, an analysis of information technology (IT) m

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Khalidy, Diky Al, Syamsul Bachri, Sumarmi, Sugeng Utaya, Alfyananda Kurnia Putra, and Batchuluun Yembuu. "Empowering Virtual Reality as a Learning Media: A Real Environment to Exploring User Experience." Jurnal Penelitian Pendidikan IPA 11, no. 3 (2025): 312–27. https://doi.org/10.29303/jppipa.v11i3.9371.

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This study aimed to explore students' experiences with VR Geopark Ijen as a learning media for physical environment material, examining the factors influencing these experiences. Employing a survey methodology at Zainul Hasan 1 Senior High School, the sample comprised 82 students from the 11th grade. Data collection involved closed and open-ended questionnaires, with analysis conducted using descriptive statistics based on mean scores. Qualitative data from student responses provided deeper insights into the quantitative findings. Results indicated that VR Geopark Ijen provided a positive and

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Rahayu, Annisa Putri, Heribertus Budi Santoso, and Sri Rahayuningsih. "Analisa Kepuasan Sistem Informasi Akademik Mahasiswa Menggunakan E-Servqual." JATI UNIK : Jurnal Ilmiah Teknik dan Manajemen Industri 2, no. 1 (2019): 55. http://dx.doi.org/10.30737/jatiunik.v2i1.387.

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The student academic information system plays an important role in providing information to students in the form of electronic services. At the Kadiri University The academic information system is still young and not separated from the problem, therefore it is necessary to identify the attributes of the Apasajakah which is assessed still need to be addressed and improved quality of service. Therefore, this research aims to determine the level of user satisfaction as well as attribute E-Servqual Apasajakah whose satisfaction value is low. The E-Servqual dimension is used to identify the attribu

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Robustin, Tri Palupi. "E-ServQual role in Creating Consumer Trust towards Shopee Marketplace during the Covid-19 Pandemic." GATR Journal of Management and Marketing Review (GATR JMMR) VOL. 8 (2) APRIL - JUNE 2023 8, no. 2 (2023): 76–85. http://dx.doi.org/10.35609/jmmr.2023.8.2(2).

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Objective - During the pandemic of Covid-19, consumer behavior has dramatically changed, especially in shopping for daily life needs. The restriction on face-to-face or direct interaction has switched daily shopping transactions from conventional offline shopping to online-based shopping via e-commerce, including the marketplace. This research explores the role of E-Service Quality (E-ServQual) in creating consumers’ trust in Shopee, one of the most famous marketplaces in Indonesia. Methodology/Technique - This research sample consisted of 87 respondents using an accidental sampling technique.

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Mulyadi, Alfansya Achmad, Satrio Hadi Wijoyo, and Hanifah Muslimah Az-Zahra. "Analisis Pengaruh Kualitas Layanan Terhadap Kepuasan Pelanggan dan Loyalitas Pengguna Aplikasi Jenius Menggunakan Model E-S- Qual dan E- Recs- QUal (Studi Kasus: Pengguna Aplikasi Jenius Kota Malang)." Jurnal Teknologi Informasi dan Ilmu Komputer 9, no. 6 (2022): 1145. http://dx.doi.org/10.25126/jtiik.2022934937.

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<p class="Abstrak">Jenius merupakan aplikasi yang telah dirancang oleh Bank BTPN guna memudahkan masyarakat ketika mengatur <em>life finance</em> menggunakan <em>smartphone. </em>Namun, aplikasi Jenius masih ditemui permasalahan terkait keluhan-keluhan terkait layanan yang diberikan terlihat pada ulasan aplikasi Jenius di Appstore dan <em>customer service</em> Jenius di <em>social media </em>twitter. Hal ini menjadi alasan dilakukannya penelitian untuk mengetahui aspek dari kualitas layanan yang mempengaruhi kepuasan dengan loyalitas penggu

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Mor, Nurit Basman. "Teacher education in a post-modern liberal democratic society." Research in Education 100, no. 1 (2018): 10–31. http://dx.doi.org/10.1177/0034523718762174.

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In the last few years, there is a strong inclination to see a technological development, economic growth and social cohesion as the goals of education and therefore teachers are taken to be responsible for social solidarity and for national success in the global economic competition. This paper rejects the reduction of teaching to maximize effective instruction in the service of economic success and group solidarity and therefore resists the utilitarian thrust of much recent policy and practice in teacher education. The main argument is that teachers today are committed to a moral education fr

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Bvepfepfe, Benjamin Silas. "CSR Notions in Supply Chain Operations: A Case Study of UAE Organisations." Transnational Marketing Journal 7, no. 2 (2019): 211–28. http://dx.doi.org/10.33182/tmj.v7i2.809.

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CSR is contextual and organisations are likely to respond differently to issues they consider important to various groups of stakeholders. This would imply that although the concept of CSR is an acceptable notion, standardisation of initiatives across organisations, industries and regions would be shrouded with discrepancies and inconsistencies. Transformative business models necessitate innovative CSR modelling that will provide supply chain managers with sufficient scope for enhancement of stakeholder value. Businesses appear to respond in a variety of ways to CSR demands and stakeholder pre

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Khoiroh, Muflikhatul, Abd Syakur, and Lilik Huriyah. "Strategies and Mechanisms to Create a Zero Sexual Violence Campus: Studies at UIN Mataram and IAIN Ponorogo." Muwazah 15, no. 2 (2023): 57–74. http://dx.doi.org/10.28918/muwazah.v15i2.1750.

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This study examines strategies and mechanisms for preventing and handling sexual violence at UIN Mataram and IAIN Ponorogo. This research belongs to the field research category with qualitative models. Data collection using interview and documentation methods. The data sources are the Rector or Vice-Rector, the Chairman of PSGA, and vocal points at the two universities. SWOT analysis is used to determine the strengths and weaknesses in realizing zero campus sexual violence. The results show, first, UIN Mataram is realizing a Zero campus of sexual violence through policy regulations and the ful

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Irma, Fitriyani, Bangsawan Satria, and Fihartini Yuniarti. "The Effect of E-Service Quality and E-Trust on E-Customer Satisfaction and E-Customer Loyalty on Users of E-Pharmacy K24klik in Indonesia." Journal of Economics, Finance And Management Studies 08, no. 05 (2025): 2930–44. https://doi.org/10.5281/zenodo.15469721.

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The rapid development of information technology and mobile applications has become a trend in facilitating various daily activities, including in terms of health services. The K24KLIK e-pharmacy application is one form of digital health technology advancement. This study aims to determine the effect of e-service quality and e-trust on e-customer satisfaction and e-customer loyalty of K24KLIK e-pharmacy users in Indonesia. The research method used is a survey with a quantitative approach, where data is collected through a questionnaire distributed to consumers who have made transactions 2 or mo

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Md Sabri, Sabiroh, Nursyamilah Annuar, Nurul Labanihuda Abdull Rahman, Sharifah Khairol Musairah Syed Abdul Mutalib, Hasyeilla Abd Mutalib, and Iwan Kurniawan Subagja. "The E-Service Quality of E-Commerce Websites: What Do Customers Look For?" Jurnal Intelek 17, no. 1 (2022): 257. http://dx.doi.org/10.24191/ji.v17i1.16131.

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The introduction of information technology has changed the way people deal with businesses especially when buying products. People can select and buy their desired products at anytime and anywhere using an e-commerce website. They can easily pay using credit cards or mobile payment options on the e-commerce website. The e-commerce website plays a vital role in determining customer satisfaction and loyalty towards a business. However, e-commerce website developers sometimes face some difficulties as they need to consider the e-commerce website features that could satisfy the customers’ needs be

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Brooks, Christopher, Mark Swainson, Ian Beauchamp, Isabel Campelos, Ruzaina Ishak, and Wayne Martindale. "Transformational Steam Infusion Processing for Resilient and Sustainable Food Manufacturing Businesses." Foods 10, no. 8 (2021): 1763. http://dx.doi.org/10.3390/foods10081763.

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Here we show how food and beverage manufacturers report more incisive sustainability and product fulfilment outcomes for their business enterprises when innovative processing technologies are used. The reported steam infusion technology heats food materials within a Vaction Pump device so that steam is directed into the food material within a much reduced volume, reducing the use of steam and processing time. This study reports how such technological interventions will enable supply chain stakeholders to demonstrate responsible consumption by connecting assessments for the reduction of greenho

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Kemény, Ildikó, Judit Simon, Ákos Nagy, and Krisztián Szucs. "Measuring quality perception in electronic commerce." Industrial Management & Data Systems 116, no. 9 (2016): 1946–66. http://dx.doi.org/10.1108/imds-09-2015-0398.

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Purpose The perceived electronic-service quality (e-SQ) has become a relevant research area, not only in developed but also in smaller, less-developed countries. The purpose of this paper is to provide a description of an analysis into the relationship of the dimensions of perceived e-SQ and satisfaction as well as WOM intention in case of an online bookstore in Hungary where technical development and internet penetration is emerging; however, it is developing from an economic perspective. Beyond this a potential segmentation is introduced in the Hungarian market. Design/methodology/approach T

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Tokan, Rany, Tadeus A. L. Regaletha, and Masrida Sinaga. "TINGKAT KEPUASAN PASIEN PESERTA JKN TERHADAP MUTU PELAYANAN DI PUSKESMAS KOTA ENDE, KABUPATEN ENDE." Kelimutu Nursing Journal 2, no. 1 (2023): 136–45. http://dx.doi.org/10.31965/knj.v2i1.1118.

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The contentment of the patient is a matter of fact after a person receives a service and provides some good assessment of the services. National Health Insurance (JKN) is a Government Program that aims to provide health insurance for all Indonesians. In 2019, the Ende city health center effectuated a survey regarding the extent of contentment of Ende city residents and the results revealed that there is a lot of lamentation that is perceived such as unsociable health workers, the retardation in handling their duties, the services that are still complicated, the unsanitary environment, the cram

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Maharani, Elyana Ayu, and Rahayu Dewi Soeyono. "GAMBARAN PENGETAHUAN GIZI ORANG TUA, POLA ASUH PEMBERIAN MAKAN, DAN STATUS GIZI SISWA NEURODEVELOPMENTAL DISORDERS." JOURNAL HEALTH AND NUTRITIONS 10, no. 2 (2024): 58. http://dx.doi.org/10.52365/jhn.v10i2.1144.

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Children with neurodevelopmental disorders (NDD) are a group that tends to experience malnutrition. Therefore, parents awareness is needed regarding their children's nutritional intake and substances through feeding parenting. The study aims to determine the description of parents nutritional knowledge, feeding parenting patterns, and nutritional status of students with neurodevelopmental disorders. This study used a narrative qualitative approach with semi-structured in-depth interviews involving 3 key informants and 7 supporting informants from parents, principals, and teaching staff of PKBM

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Maslova, M. V. "Interview during the Russian language Basic State Exam: Interpretation of assessment criteria." Russian language at school 82, no. 1 (2021): 27–35. http://dx.doi.org/10.30515/0131-6141-2021-82-1-27-35.

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This paper sets out to clarify the criteria «Performance of a communicative task» and «Ability to consider the conditions of a speech situation» used for assessing the dialogue assignment at the Basic State Exam interview in the Russian language, as well as to outline directions for training conversational vocal responsiveness. The applied methodology included a correlation and discourse analysis of 9th-grade Russian students’ responses to the questions of the interlocutor-examiner, as well as a review of research and methodological sources. The author of the paper postulates that the fulfilme

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