Dissertations / Theses on the topic 'Functional quality dimension'

is study has focused on the technical sustainability dimension of sustainable soŸware engineering. Sustainabilitywithin soŸware engineering is something that has recently started to gain traction, where most of theresearch has focused on the environmental dimension.e purpose of this study was to investigate the technicalsustainability dimension, and contribute by continuing to build upon previous research which has suggestedsustainability as a part of non-functional requirements and as a part of soŸware quality.is study was conducted with a qualitative approach. is approach used interviews with people withexperience of working in soŸware development to collect data. e interviews were used to gain in-depthinformation of the dišerent aspects in soŸware development, e.g. development processes.e results, based on the interviews, showed that from a technical sustainability perspective there are issueswith where the focus of the work is in soŸware development and also problems related to how timemanagementis used.e results also showed that there was some lacking in understanding the benets and tradeošs ofdecisions made in the project, for example regarding the soŸware design, which can result in unnecessarycomplexity is acquired.e study found that the culture within soŸware development projects and companies needs to be changedtowards a culture which promotes the development of high quality soŸware. Because non-functional requirementsand soŸware quality are components of technical sustainability, therefore is the technical sustainabilityhigher if the quality is high. It was further found that this culture would be possible if changes were made tothe way prioritisations are made, and the way testing is performed should be extended. Finally it was foundthat the understanding of the benets and tradeošs of decisions and ideas needs to be increased and extendedcollectively.e study concluded that the technical sustainability dimension can be achieved through these changes andthat the problem and solution therefore are not small and local but rather a big and complex issue where thesolution spans several solutions that encompasses dišerent aspects and perspectives.

This thesis investigates the use of micro-injection moulding (μIM), as a high-volume process, for producing three-dimensional, integrated microfluidic devices. It started with literature reviews that covered three topics: μIM of thermoplastic microfluidics, designing for three-dimensional (3-D) microfluidics and functional integration in μIM. Research gaps were identified: Designing 3-D microfluidics within the limitations of μIM, process optimisation and the integration of functional elements. A process chain was presented to fabricate a three-dimensional microfluidic device for medical application by μIM. The thesis also investigated the effect of processing conditions on the quality of the replicated component. The design-of-experiments (DOE) approach is used to highlight the significant processing conditions that affect the part mass taking into consideration the change in part geometry. The approach was also used to evaluate the variability within the process and its effect on the replicability of the process. Part flatness was also evaluated with respect to post-filling process parameters. The thesis investigated the possibility of integrating functional elements within μIM to produce microfluidic devices with hybrid structures. The literature reviews highlighted the importance of quality control in high-volume micromoulding and in-line functional integration in microfluidics. A taxonomy of process integration was also developed based on transformation functions. The experimental results showed that μIM can be used to fabricate microfluidic devices that have true three-dimensional structures by subsequent lamination. The DOE results showed a significant effect of individual process variables on the filling quality of the produced components and their flatness. The geometry of the replicated component was shown to have effect on influential parameters. Other variables, on the other hand, were shown to have a possible effect on process variability. Optimization statistical tools were used to improve multiple quality criteria. Thermoplastic elastomers (TPE) were processed with μIM to produce hybrid structures with functional elements.

Covid-19 förändrade evenemangsbranschen och arrangörer fick ställa om och utveckladigitala evenemang. Den stora konkurrensen mellan evenemang och faktumet att evenemangsbranschen inte är tillräckligt digitalt mogen har bidragit till att forskning kring utformningen av digitala evenemang har blivit än mer väsentlig. I en förändradevenemangsomgivning blev det därmed viktigt att studera ett digitalt evenemang utifrån ett konsumentperspektiv för att bidra till att evenemangsarrangörer mer effektivt ska kunna utforma digitala evenemang. Upplevelserummet är den fysiska miljö där samtliga evenemang äger rum. Det är utifrån upplevelserummet som olika attribut formas och mynnar ut i kvalitetsdimensioner som skiljer sig åt beroende på evenemang, och påverkar besökares upplevda emotionella och funktionella värde. Genom att fokusera på både emotionellt- och funktionellt värde kan arrangörer maximera fördelarna från evenemanget och förhöja besökares upplevelse. Syftet med den här studien är således att skapa en ökad förståelse kring vilka dimensioner som är viktiga i utformningen av ett digitalt evenemang genom att studerabesökares upplevelse utifrån emotionellt- och funktionellt värde. Ett kvantitativt tillvägagångssätt har genomförts genom insamling av data i form av en webbaserad enkät. Studien tillämpades på ett internt digitalt företagsevenemang och enkäten fick 103 svar vilket resulterade i en 100 procentig svarsfrekvens. Svaren har därefter presenterats och analyserats. Utifrån studiens resultat visade det sig att informationstjänster, programinnehåll och produkter var viktiga kvalitetsdimensioner i utformningen av det specifika evenemanget. Det här bidrog till emotionellt- och funktionellt värde och har därmed varit avgörande faktorer i en förhöjdupplevelse. Fortsättningsvis visade resultatet att det fanns ett samband mellan emotionella och funktionella påståenden vilket betyder att det multidimensionella synsättet går att tillämpa på det här specifika digitala evenemanget. Dessutom hittade studien flera samband mellan de funktionella och emotionella påståendena vilket visar på att värdet från exempelvisinformationstjänster har ett samband med programinnehåll. Det betyder att värdet kan stärkas av att både informationen inför evenemanget gjorde att jag kunde njuta av evenemanget, och att upplägget på AW:n var underhållande.
Covid-19 changed the event industry and organizers had to change and develop digital events. The great competition among events and the fact that the event industry is not sufficiently digital mature has contributed to research on the design of digital events becoming even more significant. Accordingly, it became necessary in a changed event environment to study a digital event from a consumer perspective, in order to contribute to event organizers being able to design digital events more efficiently. The experience room is the physical environment where all events take place. It is based on the experience room where different attributes form and result in quality dimensions which differ depending on the event, and affect visitors' perceived emotional and functional value. By focusing on both emotional and functional value, organizers can maximize the benefits of the event and enhance visitors' experience. The purpose of this study is thus to create an increased understanding of which dimensions are important in the design of a digital event by studying visitors' experience based on emotional- and functional value. A quantitative approach has been implemented by collecting data through a web-based survey. The study is applied to an internal digital corporate event and the survey received 103 responses that result in a 100 percent response rate. The answers have then been presented and analyzed. Based on the results of the study, it turned out that information services, program content and products were important quality dimensions in the design of the specific event. This contributed to emotional- and functional value and has thus been decisive factors in an enhanced experience. Furthermore, the results showed that there was a connection between emotional and functional statements, which means that the multidimensional approach can be applied to this specific digital event. Additionally, the study finds connections between the functional and emotional statements indicating that the value from, for example information services has a connection with program content. This signifies that the value can be strengthened by the fact that both the information introduced to the event made it possible for me to enjoy the event, and that the layout of the AW was entertaining. The following essay is written in swedish.

Modele definissant la distance entre deux surfaces par une fonction aleatoire. Ce modele permet l'analyse du comportement de la piece dans son montage d'usinage. Il permet d'exploiter les donnees des machines a mesurer tridimensionnelles ainsi que les controles statistiques. On en deduit une methode generale de determination des cotations de fabrication. Applications a la productique, a la fabrication assistee, aux systemes flexibles de fabrication et a l'informatique industrielle

Consumer satisfaction is key for retailers to retain loyal consumers. Retailers use apparel brands as a strategy to differentiate themselves in the market place, to attract potential consumers and to retain loyal consumers. Retailers have discovered the potential of the fuller figure sector as a lucrative market which can assist them to make profits and to increase their sales. The aim of this research is firstly to explore and describe the needs and expectations that the fuller figure South African working women have with branded career wear secondly, how they evaluate branded career wear apparel against the two broad quality dimensions namely functional and aesthetic dimensions and thirdly the problems they experience with the functional and aesthetic quality dimensions of branded career wear. The study also describes how fuller figure South African working women consumers further evaluate the branded apparel during the decision-making process which can ultimately lead to her either accepting or rejecting the branded career wear. This research is descriptive in nature, as an attempt is made to describe and understand how working fuller figure females evaluate branded apparel against certain quality dimensions and make decisions to purchase branded apparel to satisfy their needs. The Sproles and Burns’ (1994:264) decision-making model theoretical underpins the study. A quantitative research style was chosen for this study and the objectives and sub- objectives related to the needs and problems of the quality dimensions of the branded career wear were examined. A self-administered, structured questionnaire was designed to gain demographic information of the sample group, their store preferences, where they get their fashion information from as well as their needs and problems with regard to branded career wear apparel. Purposive sampling and snowball sampling techniques were used to select a sample of working fuller figure females in the Tshwane, South Africa area. The responses to the 150 questionnaires were coded, captured and analysed using descriptive and inferential statistics. The results of this study revealed that most of the respondents ranked the functional quality dimensions higher than the aesthetic quality dimensions. It is clear that most of the fuller figure consumers regard comfort as the most important need, followed by durability (that the material of the branded career wear should be of good quality). The sample group also regarded the emotional aesthetic aspects very important (that the styles are beautiful and make her feel feminine). It is contradictory, that these fuller figure working women experienced major problems with the quality dimensions that they ranked as highly important. The sample group experienced problems with fit at the functional and aesthetic level, although fit is one of the most important factors that consumers use during the evaluation of apparel items. This study makes certain recommendations to apparel retailers, fashion theorists and image consultants how to obtain optimal consumer satisfaction. The South African apparel retailers should take cognisance of the needs and problems of this growing market related to the functional and aesthetic quality dimensions. The study also revealed how age and income play a role regarding the needs and problems this sample group experienced with branded career wear and how this can influence their decision to either accept or reject a brand. The results contribute to the body of knowledge regarding the needs and problems of branded career wear apparel for the fuller figure market related to certain functional and aesthetic quality dimensions Copyright
Dissertation (MConsumer Science)--University of Pretoria, 2012.
Consumer Science
unrestricted

碩士
淡江大學
統計學系碩士班
97
Abstract: Recently, the business of the Theme Park is economically facing many difficult predicaments. The reasoning is based on the economic downturn. Thus, the study is trying to investigate the views of visitors for the services provided by the amusement park. The study is want to help the industry to do effective investment in the recession environment. Unlike the traditional model to measure service quality, Kano（1984）advocated a two-dimensional model of quality. He thought the satisfaction and dissatisfaction were not in the opposite side of one dimension, but in two different dimensions. The study will use this two-dimensional model to assess the satisfaction of the tourist with the theme park. Based on the Tourism Bureau’s data, we know that Janfusun Fancyworld, Leofoo and Yamay are the three principal theme park in Taiwan, so the study use the questionnaires designed by Kano’s model to survey the tourists who has the play experience of the three themes. Results found that most characteristic of the services provided by the amusement park are the “Indifferent quality” and the next are the “Must-be quality”. In addition, the study found that the view for some quality dimensions of the services provided by the amusement park by the different demographic background of the tourists is significant. At the same time, the study also found that the view of tourists for the satisfaction of the services by the different of amusement park and demographic background of the tourists is significant. Finally, the study tried to integrate Kano’s model into quality function deployment to take the voice of the tourists into the services provide for the theme park, the study also want to help Janfusun Fancyworld to find the key projects to improve when it compete with Leofoo and Yamay. In addition, the study also calculated the customer satisfaction coefficient to provide amusement park the order to improve when they provide the services for the different categories of tourists. 表單編號：ATRX-Q03-001-FM031-01

碩士
國立虎尾科技大學
工業工程與管理研究所在職專班
102
Abstract Amid society changing, service industry has taken the helm in Taiwan. As the service industry offers services to people, many fast-food store owners provide high quality and quick service to promote the competitiveness. The most important issue of Kentucky Fried Chicken fast-food (KFC) is to meet the expected demand of customers. In this study, we adopts SERVQUAL scale as a basis to design 25 items of the questionnaires to explore the customers'' viewpoints on KFC. Through integration of the Kano model and IPA test items, we investigated the most attractive factors to customers from 25 service quality items of KFC. Also, we sorted all KFC services by features and the indicators of satisfaction / dissatisfaction in order to promote customer satisfaction and KFC’s competitiveness. In this research, we found 13 service quality items were advantageous, 2 items needed KFC to be improved. Moreover aims at the Kano two-dimension model, the 13 service quality items from 25 items had to be attentive by KFC. Among these 13 items included 6 one-dimensional quality elements and 7 items must-be quality elements, the above gives reference and helps KFC improve the direction of service quality. On perspectives of customers in Quality Function Deployment (QFD) , KFC should be a priority to improve the customer service training and brand planning in order to improve service quality and thus enhance customer satisfaction.

碩士
國立臺北商業技術學院
商學研究所
94
Many products or services fail in today’s highly competing global environment because they could not meet customers’ expectations. For maintaining a sustainable competitive advantage, a firm’s ability to create and maintain customers is the mostly important determinant. One of the necessary factors for that is whether a firm’s products or services meet the customers’ needs. Recently, many financial service industries are endeavoring to be customer focused. From above, we investigate the level of customers’ perceived quality that received from the present banking in Taiwan. Unlike the traditional model of measuring product or service quality, we use Kano model to identify the quality elements. This study surveys Taipei Fubon Bank customers by using a questionnaire which includes 34 quality factors. Analytical results have revealed that the 34 banking service quality factors have different quality attribute classifications by Kano Model. Next, through the use of satisfaction and dissatisfaction indices, we suggest certain service quality to implement in practice. Finally, we also integrate the Kano model and quality function deployment (QFD) for a better understanding of the voice of the customer (VOC).

碩士
華梵大學
工業工程與經營資訊學系碩士班
98
In recent years, Taiwan has finally joined the ranks of developed nations with the changing of the times. Numerous state-owned businesses have followed the global trend of privatization. The natural gas industry commands resources that are intricately related to the general public’s basic livelihood and Taiwan’s economic development. The natural resource needs to be made available to consumers at all times and at reasonable prices without location restrictions. As such, competent government agencies have implemented many reforms and relevant measures to ensure a just and reasonable market scheme that would result in more extensive usage of natural gas in recent years. The objective of this research is to examine the current status of a natural gas company’s service quality and feasible solutions for effective improvement. In this research, we have chosen the quality function deployment technique to conduct an empirical study to ensure that local natural gas companies are able to deliver service qualities that could satisfy customers' demands. In addition, we have also incorporated techniques such as AHP, Importance - Satisfaction Model and Kano Two Dimension Model to determine the target natural gas company's Kano attribute classification and compute the relative weighting of various customer demands in a HOQ. We will also discuss the quality items that require immediate improvement in the four-quadrant diagram. Results of the study revealed the ranking of the top five quality elements: 1. Employee management(F1) ; 2.Handling of customer inquiries(H3) ; 3. Employee training(F2) ; 4. Employee review(F3) and 5.Routine implementation of customer satisfaction survey(G6).

碩士
國立勤益科技大學
工業工程與管理系
98
Due to the prevailing of internet, it transforms the type of service. The traditional service evaluations for service persons are not suitable for nowadays. The service provides invisible products. The requirement and anticipation of customers need to be investigated. Service after sales requires the contact of the costumers and service persons and it needs to be done in a short time. So, it demands the higher integration ability the manufacture industry.Quality Function Deployment (QFD) is an analysis tool for planning, communicating and integrating for crossing departments. Kano Two-Dimension Model will be helpful to promote the costumers， satisfaction and the value of the product. This research is the utilization two-dimensional quality analysis pattern grasps the external customer demand the influencing characteristic, and penetrates the quality function to launch the method to transform it the key point which must strengthen for the interior, inferior is helpful to the service quality and the customer degree of satisfaction promotion.

碩士
大葉大學
工業工程與科技管理學系
97
With improved living standard, the public demand for medical knowledge has increased. Also due to advancement in medical technology, patients tend to pay attention to their health, thus their medical needs and expectations are also increasing. They believe that good hospitals should have professional skills, as well as good devices and environments, in order to be considered reliable. This study is based on questionnaire survey. First, the critical quality items are categorized by Kano’s Two-Dimension Quality Model, and Kano is redefined based on the average weight of importance. Then, the order of improvement is obtained by Quality Function Deployment and Fuzzy Integral Method. The results suggest that after the quality classification by Kano’s Two-Dimension Quality Model, there are 3 items of one-dimensional quality, 12 items of Must-be quality, 9 items of attractive quality and 2 items of indifferent quality. The modified result based on the redefinition of Kano shows that there are 3 items of high value-added quality, 7 items of critical quality, 5 items of demand quality, 5 items of high attractive quality, 4 items of low attractive quality and 2 items of care-free quality. Finally, according to the calculation based on Quality Function Deployment and Fuzzy Integral Method, the improvement order of the techniques in the hospitals is below: “employee educational training”, “safety of hospital design”, “convenience of hospital”, “friendly service”, “device maintenance” and “professional medical devices”.

碩士
大葉大學
工業工程與科技管理學系
97
In recent years、the average life extend and the elderly population increase by medical advances and rising living standards. Long-term care plays an important role on our health care system. Therefore、it is an imperative subject to ensure the professional and service quality in the long-term care institution. This study aims at the service quality and the factors of impact on upgrading the service quality of nursing homes from different perspectives. We hope this study will be helpful for the management of organization. This study is divided into three phases. The first phase: using Kano Two-Dimensional Model distinguishes the quality elements and weight. The results show that among the 26 quality elements、16 of them are one-dimensional quality、7 of them are must-be quality、3 of them are indifferent quality、and none of them are attractive quality or reverse quality. The second phase: using Quality Attribute Ranking ranks the order of precedent improvement and standardized weight. The third phase: using Kano Two-Dimensional Model and standardized weight find out the bases of improvement. Cmbining Quality Function Deployment with Grey Relational Analysis figures out the important impact on operating procedures of service quality. The results show that from the others related to the ash Analysis、the top five ranks of 21 technology needs of the project in nursing homes are educational training,professional capability、understanding of the patient、communication skills、and crisis management abilities. From the another related to the ash Analysis、the top five ranks are educationaltraining、professional capability、communication skills、understanding of the patient、and crisis management abilities. Therefore、the directors of nursing homes should consider the sequencing of this importance before service design and operations management.

碩士
正修科技大學
經營管理研究所
99
CHIA JEI TECHNOLOGY BUSINESS Company LTD. located at Kaohsiung and started trading its shares on 2002 in Taiwan Stock market. Its main products are preventive health supplements, and it plays an important role of a direct multi-level marketing company. Direct sellers are not only customs but also solicitors for direct marketing company; therefore, direct sellers’ loyalty is most important relationship to direct marketing company. In this study, an investigative questionnaire designed from perspectives of literature and expert is used to examine the direct sells’ opinions about Chia Jei Company's image, main products, system, service and Training. The Kano’s two-dimensional quality model is used to categorize the associated feature of core capabilities of Chia Jei Company’s total quality. Next, an integration of Kano model and Quality Function Deployment (QFD) is used to construct the quality house of relationship between voice of custom and voice of Engineering. Using QFD, we try to provide the strategy to make Chia Jei Company's competitive ability better by improving the direct sellers’ satisfaction.

碩士
東海大學
工業設計學系
98
Since the 1960s, Taiwan has begun to develop footwear manufacturing industry. Once the footwear output of Taiwan was at first place in world, but the competition from low-cost in labor and low price in globalized economy forces the labor volume and output of footwear in Taiwan down by years. In terms of industry external part, there are few issues like the dumping of low-price footwear from China, the cross- strait economic cooperation framework agreement (ECFA) with China, and the negligence of Taiwanese government make the developments of footwear manufacturing industry worse. And in industry internal part, the concurrence with local brands and the competition of foreign brands, low domination with customers, low sensitivity to market, and lack of resource make the brands build difficultly. The crucial factors of successfully brands establishing is to meet the actual needs of consumers. This thesis concludes Taiwan footwear industry problem as follow: 1. Blur of consumer demands. 2. Uncertainty of market positioning. 3. Small-scale of manufacturers. And it is necessary to analyze the issues and propose improvements. Therefore, leisure trend cause the casual shoes with function and fashion to mainstream. The objects of this study are Taiwanese footwear manufacturers and its main product: casual shoes. With the study of these objects, this thesis set the short-term objectives:”shoe design, distributor service, promotion, pricing” and long term objectives:”commercial, brand marketing, innovation” to investigate and improve customer satisfaction. First, applying Kano two-dimensional quality model to define cognitive product attributes by customers of different background. Second, this study investigated the importance in both shoe product attributes and stages of shoe developments and design. And then the study integrated the difference of Kano quality cognitive between consumers, the relevance between product attributes and stages of shoes developments and design above-mentioned. Finally, this study established a model of “Assessment framework of target market by QFD correlation matrix”. Hope domestic-type manufacturers in Taiwan finding their own competitive advantages, and turning to set a proper target market and positioning, and inspecting the advantages & disadvantages of products. And the result of this study could apply to upgrade competitiveness of Taiwan footwear manufacturing industry.

碩士
國立成功大學
資源工程學系碩博士班
93
With the anticipation of strict environmental directives, green design has become a critical and inevitable issue for manufacturers. This issue is more important for Taiwan since there are lots of OEMs. Interestingly it seems most manufacturers have not taken green design as important as we expect. As a result, we assume there is a lack of evaluation model for green design project. In order to estimate the influences caused by a green design project, the 3D-QFDE model with cost consideration is proposed which also comprises multi-criteria decision making to help determine the best alternative. The proposed model could calculate the effect in aspects of quality, environment and cost. It is expected that this model can not only fully evaluate the effect of a green design project, but also help determine the best strategy for green product design. A case is also proposed to reveal the applicability of this model.