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1
Scotece, Tanya E. "Funeral Service Employers' Perceptions of Body Art and Hireability." Scholar Commons, 2015. http://scholarcommons.usf.edu/etd/6025.
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The purpose of this research was to determine whether there were biases among funeral home and cemetery professionals with regards to hiring mortuary science graduates with tattoos.
An anonymous survey including a photograph of either a male or female with various degrees of visible body art, ranging from none to extreme, was sent to 1484 members of the International Cemetery, Cremation and Funeral Association. The primary methodology used to determine whether biases existed regarding visible body art were a semantic differential and a hireability scale. The survey was designed to gather information related to the following three research questions:
1. What are employers’ perceptions regarding hireability of individuals based on extent of visible body art?
2. Are there differences in the employers’ perceptions regarding visible body art based on the gender of the individuals in the photographs?
3. What are the differences in perceptions regarding visible body art based on respondent age, gender, and their own extent of visible body art?
Of the surveys distributed, responses totaled 151. Due to incomplete information, 74 were discarded. The number of surveys used in the analysis was 77.
Results indicated no specific biases of employers' perception towards potential hirees with body art. These results were based on multiple categories, including age and gender of respondent, extent of body art of respondent, and respondent position within their companies.
Although the responses were neutral and showed no significant bias towards hirees with body art, mortuary science students should be aware of potential biases of the families served by the funeral homes, including age of the deceased and family members, as well as the conservative nature of the funeral profession.
2
Selket, Kyro. "Exiled bodies and funeral homes in Aotearoa New Zealand : a thesis submitted to the Victoria University of Wellington in fulfilment of the requirements for the degree of Doctor of Philosophy in [Human Geography] /." ResearchArchive@Victoria e-Thesis, 2010. http://hdl.handle.net/10063/1241.
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Jancarz, Janusz. "Use of Psalms in the funeral rites of the Roman Catholic, Lutheran, and Episcopal churches in the United States of America." Theological Research Exchange Network (TREN), 1994. http://www.tren.com.
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Zuraw, John A. "Ecclesiastical funeral rites a change in law and perspective /." Online full text .pdf document, available to Fuller patrons only, 1999. http://www.tren.com.
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Shaw, Thomas A. "Occupational personality of funeral service education students : congruence and variable interaction /." Available to subscribers only, 2005. http://proquest.umi.com/pqdweb?did=1068249541&sid=2&Fmt=2&clientId=1509&RQT=309&VName=PQD.
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Brennan, Kelly Marie. "The Bucktrout Funeral Home, a Study of Professionalization and Community Service." W&M ScholarWorks, 2007. https://scholarworks.wm.edu/etd/1539626538.
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Muniz, Jeremy P. "Dueling with death Christian funeral preaching as dialogue /." Theological Research Exchange Network (TREN), 2009.
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Miller, J. Scott. "A tearful alleluia the funeral as lament and witness to the resurrection /." Theological Research Exchange Network (TREN), 2002. http://www.tren.com.
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Townsend, Gregg Donald. "Witness to the resurrection planning and leading the funeral service for unchurched persons /." Theological Research Exchange Network (TREN), 2007. http://www.tren.com/search.cfm?p075-0073.
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D'Ercole, Mark Joseph. "The role of ritual in death and bereavement a look at the relationship between the Orthodox Christian funeral service and the four tasks of mourning /." Online full text .pdf document, available to Fuller patrons only, 2000. http://www.tren.com.
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Irvine, Howard S. "Mormon Mortuary Patterns at the Block 49 and Seccombe Lake Cemeteries." Diss., CLICK HERE for online access, 1998. http://patriot.lib.byu.edu/u?/MTGM,19169.
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Childress, Lawrence D. "Shifts in Ritual Response to Loss due to Death: An Assessment of Funeral Service Mourning Trends over Time." Digital Commons @ East Tennessee State University, 2015. https://dc.etsu.edu/etd/2613.
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Bereavement, while universal, is experienced and expressed uniquely; it is both ultimate and particular. As the predominant social expression of grief, funerals are purported to be waning and/or transitioning to emergent, less conventional ceremonial forms. In this research, the possible salutary utility of funerals is outlined, and trends relative to the cost, nature (type), and prevalence of funeral services are examined relative to an extant data set from two funeral homes of shared ownership in northeast Tennessee. This data analysis of specific funeral trends in south central Appalachia is juxtaposed against the broader backdrop of current theoretical, clinical, and socio-cultural understandings of bereavement, grief, and mourning.
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Childress, Lawrence D., and Andrea D. Clements. "Shifts in Ritual Response to Loss Due to Death: An Assessment of Funeral Service Mourning Trends over Time." Digital Commons @ East Tennessee State University, 2016. https://dc.etsu.edu/etsu-works/7247.
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Introduction: As the predominant social expression of grief, funerals have been purported to be waning in occurrence and/or transitioning to emergent, less conventional ceremonial forms. In this research, trends regarding the cost, nature (type), and prevalence of funeral services were examined relative to an extant data set from two funeral homes of shared ownership in northeast Tennessee. The purpose was to verify or refute purported change(s) in the frequency and/or ceremonial emphasis of funerals in the study area. Methods: Anonymized, archival data from two funeral homes in northeast Tennessee (N = 2,581), spanning five years (2008-2012), were evaluated for trends over time with respect to two outcome variables: (1) the presence/absence of a funeral, and (2) the degree of ceremonial emphasis. Results: A binary logistic regression model was fit to the data with annualized time bins (2008 -2012) as predictors of the dichotomous outcome variable (presence/absence of a funeral). An omnibus test of the fitted model against that of a constant/intercept-only model was not statistically significant, indicating that time alone (irrespective of covariates) did not reliably predict whether there would be a funeral ceremony or not [chi square (4) = 6.558, p = .161]. Ceremonial emphasis was then regressed on annualized time bins using a multinomial logistic model without covariates. Model fitting information indicated a statistically significant difference between the final model (including the predictors) and the intercept-only model, suggesting that –in the absence of covariates –annualized time bins did reliably predict degree of ceremonial emphasis [chi square (8) = 149.570, p < .001], with an apparent trend toward decreased ceremonial emphasis. With the covariates of geographic location and retail spending included in the model, and using dummy coding to compare the probability of each degree of ceremonial emphasis to all other categories of emphasis combined, subsequent binomial logistic regressions indicated that although some modest degree of incremental change is apparent, weaving together strands of statistical significance does not result in a meaningful overall explanation of how (and/or why) that change may be occurring. Conclusion: These results do not support the proposition that funerals are declining in their frequency of occurrence, but they do indicate some incremental alterations in the ceremonial emphasis of ritual response to death, as influenced by the passage of time (demarcated annually), economic impacts (relative to retail spending), and geographic location. This research highlights the need for additional empirical investigation into factors explaining possible shifts in mourning (e.g., funerals) as well asother aspects of loss response.
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Letšosa, Rantoa Simon. "A relevant liturgy for the Reformed Churches in Synod Midlands / Rantoa Simon Letšosa." Thesis, North-West University, 2005. http://hdl.handle.net/10394/697.
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One of the most important yet most undermined aspects of the Reformed Churches
in the resort of Synod Midlands is its liturgy. Little study has been done on liturgy and
few Church Councils make liturgy their concern. Consequently most of the Reformed
Churches in Midlands are faced with the problem of syncretism, secularism and
modernistic trends in the liturgy.
All human beings are religious people. All humans beings are believers yet it
depends whom and how people worship and in whom or what they believe. People
have different cultures and in some instances, as is the case with the African religion,
culture and religion are not easily separated. Liturgy has an indispensable task in
transforming culture. This study aims at scrutinising the manner of worship in
Reformed Churches in Synod Midlands. It is divided into three sections. The first
section focuses on basic-theoretical principles, the second on meta-theoretical
guidelines and empirical findings and the third on a critical-hermeneutical interaction
between the basis-theoretical principles and the meta-theoretical guidelines.
This study indicates that the Reformed Churches in Synod Midlands need a relevant
liturgy that is suitable for the African members but also a liturgy that is not easily
influenced by culture and by the world. Liturgy has to shape culture and culture has
to be accommodated in the shape that liturgy takes. This does not occur at the same
level. The gospel preaches to culture and leads it to repentance. The sermon,
however, is presented within a certain culture, context and language. This is where
culture fits in and contributes to the shaping of the liturgy.
A relevant liturgy for the Reformed Churches in Synod Midlands would be a dynamic
liturgy that displays an interactive communicative character. There has to be a
dialogue between God and His children. The liturgist should not be an individual
standing between God and humans, blocking the dialogue-related character of the
liturgy. All members have to be participative and should follow the liturgy. This study
therefore calls upon a free liturgy because African people are spontaneous. However
this liturgy should also be characterized by the necessary order.Thesis (Ph.D. (Liturgics))--North-West University, Potchefstroom Campus, 2005.
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Hutcheon, Robert Alan. "From lamentation to alleluia: An interpretation of the theology of the present-day Byzantine-rite funeral service analyzed through its practical relationship to bereaved persons." Thesis, University of Ottawa (Canada), 2004. http://hdl.handle.net/10393/29117.
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The dissertation's Chapter One focuses on the 'shape' of the Byzantine-rite Funeral Service for Lay-persons (= BF), an ordo whose contents (presented in Greek text with parallel English translation in Appendix I) were effectively canonized by the advent of printed euchologies in the sixteenth century. Amongst western communities of Byzantine-rite Christians (as indeed, increasingly, in Byzantine-rite homelands), this 'traditional' ordo is often abbreviated by the omission or condensation of much of its psalmody and hymnography.
Chapter Two prepares for my intended interpretation and analysis of BF's complex 'Text' that incorporates intertwining penitential and resurrectional themes and is composed of the foregoing assemblage of texts, music and ritual.
In laying out elements of my own methodology for interpreting and analyzing BF's liturgically-mediated theology, Chapter Two opens by insisting (following a lead from American liturgiologist, Joyce Ann Zimmerman) that BF in its entirety---texts, setting, music, and ritual---can and must be 'read' holistically as a performative 'Text' (with upper-case 'T'), having its own language and 'sign systems'; such an approach accords well with contemporary hermeneutical theories.
The first of these readings, namely the interpretive endeavour to uncover BF's 'intended sense,' occupies Chapter Three. Although this operation is relatively time-consuming, its conclusions are straight-forward. BF encompasses a number of sombre 'themes of lamentation' (lament for a mythic 'Paradise Lost'; separation from and farewell to the deceased; impending judgment; and memento mori) that are set alongside other, more hopeful 'themes of celebration' (rest from the cares of life; hope of a future resurrection; and unending life in God's 'Eternal Memory').
In Chapter Four, I prepare for undertaking an analytical 'second reading' of 'BF-as-Text' (in Chapter Five) that will try and justify, from a practical pastoral standpoint the presence in BF of a 'lamentation layer'; the case against BF's detractors is to be strengthened by demonstrating how lamentation, interpreted as theologically justifiable in Chapter Three, is also pastorally essential to BF's 'human adequacy'.
Psychologically, the bereaved face the need to try and accomplish their so-called "grief work" (Freud's trauerarbeit ) which dictates that an eventual recovery from bereavement is predicated on overcoming: (1) denial of the reality of a particular death; (2) suppression of thoughts and feelings regarding the deceased; (3) unhealthy clinging to the deceased's presence and memory; and (4) stagnation (a reluctance to invest in new relationships and projects). Sociologically, it can be shown that North American mourners inhabit a society that is dominated by three major distortions (from a Christian perspective) of death's significance: a widespread 'denial of death' (well described by Philippe Aries); an attempted 'taming of death' (through the 'death-awareness' movement); and a 'triumph of death' (manifested by indulgence in risk-taking behaviours and by the advocacy of such practices as euthanasia and assisted suicide). Anthropologically, following the schema proposed by van Gennep's description of life's significant passages, mourners' transition from 'separation' to 'reincorporation' appears especially difficult in societies like ours that no longer accord special status to mourners nor prescribe methods for their passage through the difficult time of death-induced loss.
It is out of this milieu of WB that Byzantine-rite mourners encounter the paradoxical 'lamentation-to-Alleluia' paradigm proposed to them by BF, a meeting that I attempt to characterize in Chapter Five. (Abstract shortened by UMI.)
16
Nixon, Carl Robertson. "For they shall be comforted : an examination of the liturgy, usage and adequacy of the funeral service in A New Zealand prayer book (1989) with reference to the grief of the bereaved." Thesis, University of Canterbury. Religious Studies, 1992. http://hdl.handle.net/10092/8122.
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Grief at the death of someone we love is a universal experience although no two people's grief is exactly the same. Lives are changed profoundly by grief, often negatively but sometimes positively. It is the aim of this study to present funerals as a potentially important factor in shaping the outcome of grief.
The funeral is presented as having the main function of assisting the bereaved toward a healthy adjustment to the death of a loved one. The person primarily responsible for creating this focus at a funeral is the religious officiant still common at most funerals in New Zealand. The funeral is viewed as being primarily although not solely a 'pastoral office.'
The work outlines the background against which the funeral in New Zealand can be viewed and gives an overview of the extensive writing on grief. In order to narrow the focus to manageable proportions I concentrate on the Anglican funeral service as laid out in A New Zealand Prayer Book (1989) and practised by Anglican priests in Christchurch and the surrounding districts. This focus is followed through by interviews with sixteen Anglican priests active in conducting funerals. I discuss their assessment of the funeral's ability to assist with the grief work of the bereaved and how in practical terms they achieve this aim. I quote widely from these interviews examining how different aspects of the funeral can assist with grief in both theory and practice.
There are marked differences in the way that Anglican priests conduct funerals and employ the liturgy. Many make additions and omissions to the liturgy while some only use the material provided in the prayer book. The former generally place emphasis on the role of the service in assisting the bereaved with their grief work.
The need for alterations and additions in the liturgy is particularly relevant in the case of bereaved with no strong commitment to Christian beliefs and practices who use a Christian officiant, content and structure for the funeral of someone close to them.
The existing liturgy needs to be expanded and its structure reworked in order to more fully achieve the aim of assisting with the grief work of all who use the service. This focus by clergy on the personal function of the funeral is essential if the Christian funeral is to become a significant event with a relevance and a worthwhile purpose in our country. Otherwise it will increasingly become an empty tradition lacking in relevance and failing to fulfil its enormous potential.
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Čech, Martin. "Pohřební služba s kamenictvím v obci Krhová." Master's thesis, Vysoké učení technické v Brně. Fakulta stavební, 2013. http://www.nusl.cz/ntk/nusl-225796.
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New building is designed housing situation of the investor and his family in parallel with the creation of conditions for conducting activities in services and the funeral stone business with the necessary technical, operational and technological background with satisfaction operational needs in the field of storage and parking building on the above business.
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Hatzinger, Kyle J. "Establishing the American Way of Death: World War I and the Foundation of the United States’ Policy Toward the Repatriation and Burial of Its Battlefield Dead." Thesis, University of North Texas, 2015. https://digital.library.unt.edu/ark:/67531/metadc804852/.
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This thesis examines the policies and procedures created during and after the First World War that provided the foundation for how the United States commemorated its war dead for the next century. Many of the techniques used in modern times date back to the Great War. However, one hundred years earlier, America possessed very few methods or even ideas about how to locate, identify, repatriate, and honor its military personnel that died during foreign conflicts. These ideas were not conceived in the halls of government buildings. On the contrary, concerned citizens originated many of the concepts later codified by the American government. This paper draws extensively upon archival documents, newspapers, and published primary sources to trace the history of America’s burial and repatriation policies, the Army Graves Registration Services, and how American dead came to permanently rest in military cemeteries on the continent of Europe. The unprecedented dilemma of over 80,000 American soldiers buried in France and surrounding countries at the conclusion of the First World War in 1918 propelled the United States to solve many social, political, and military problems that arose over the final disposition of those remains. The solutions to those problems became the foundation for how America would repatriate, honor, and mourn its military dead for the next century. Some of these battles persist even today as the nation tries to grapple with the proper way to commemorate the nation’s participation in the First World War on the eve of the conflict’s centennial.
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Falck, Alexander, and Sebastian Ivarsson. "Att Marknadsföra Döden : En jämförande studie mellan tjänstemarknadsteori kontra begravningsbyråers arbetssätt." Thesis, Linnaeus University, Linnaeus School of Business and Economics, 2009. http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-6615.
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Författare: Alexander Falck, Ekonomprogrammet inriktning marknadsföring
Sebastian Ivarsson, Enterprise and Business Development
Handledare: Kåre Skållerud
Examinator: Frederic Bill
Titel: Att marknadsföra döden: en jämförande studie mellan tjänstemarknadsteori kontra begravningsbyråers arbetssätt.
Bakgrund och problemdiskussion: Produkter och tjänster marknadsförs på olika sätt, för att marknadsföra tjänster så har den ursprungliga marknadsföringsmixen från Kotler utökats med ytterligare tre delar för att beskriva det som är viktigt i tjänstemarknadsföringen. Begravningsbyråer befinner sig idag i en efterfrågesituation som kallas negativ efterfrågan. Negativ efterfrågan innebär att kunden inte vill veta av företagens produkter. Denna situation skapar frågetecken till hur begravningsbyråer egentligen marknadsför sig då kunden inte är intresserade av företagets produkter. Vid vår förberedande forskning visade det sig att det hade författats väldigt lite på området. Vi valde därför att ta reda på hur begravningsbyråer marknadsför sig utifrån tjänstemarknadsteorin.
Problemformulering: Hur marknadsför sig begravningsbyråer sett ur tjänstemarknadsföringsmixen?
Syfte: Att få en förståelse av hur begravningsbranschen marknadsför sina tjänster.
Metod: Metoden i denna studie är kvalitativ, för att förklara ämnet på en djupare nivå. I studien används fallstudier. Fallstudierna har gjorts hos tre begravningsbyråer, vi har även utfört två telefonintervjuer med en reklambyrå och ett branschförbund för att komplimentera materialet från begravningsbyråerna. Studien avgränsas till fyra delar i den utökade tjänstemarknadsföringsmixen; process, personer, påtagliga bevis samt påverkan. Vi har även valt att anonymisera alla deltagare i denna studie.
Slutsats: Begravningsbyråer arbetssätt skiljer sig inte markant mot teorin när det gäller process, personer och påtagliga bevis, det skiljer sig däremot markant när det gäller påverkan.
Nyckelord: Begravningsbranschen, Marknadsföring, Marknadsföringsmix, Negativ efterfrågan, Personer, Process, Påtagliga bevis, Påverkan, Tjänster, Word of Mouth
20
Hale, Edwin J. "Pastoral implications of a postmodern theological perspective for Christian funeral services and associated pastoral care." Thesis, University of Nottingham, 1994. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.282478.
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Okafor, Hyacinth C. "Perceptions of Loss and Grief Experiences within Religious Burial and Funeral." ScholarWorks@UNO, 2013. http://scholarworks.uno.edu/td/1657.
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Abstract
The purpose of this phenomenological study was to explore perceptions of loss and grief experiences within religious rites and rituals vis-à-vis the context of counseling. Literature indicated the need for a better understanding of grief and loss experiences from bereaved individuals’ perspectives and the context within which loss and grief experiences occur (Dillenburger & Keenan, 2005; Stroebe, Hansson, Schut, & Stroebe, 2008). Participants for this study included 10 purposefully selected Catholic members from two Catholic Church parishes in Nigeria, Africa. All participants had experienced loss and grief, had participated in Catholic burial and funeral rites and rituals, and were 21 years or older.
The main research question was: How do bereaved individuals perceive their grief experiences within the context of Catholic burial and funeral rites and rituals? Data collected to answer the research questions consisted of observations, semi-structured interviews, and documents. A cross-analysis approach was used that identified 63 themes, which were collapsed into 11 major themes. depicted in three areas; bereaved participants’ grief experiences, bereaved participants’ experiences of rites and rituals, and implications for counseling. The findings of this study indicated that loss of a relationship was a dominant preoccupation in grief and grieving process. Additional themes reflected by bereaved individuals’ grief and grieving experiences were; time and nature of death, religious rites and rituals, family and community support, family frictions, financial stressors, positive memories, belief system, finding meaning, ongoing traumatization, and counseling. Overall, the conclusion from this study was that three areas conceptualize loss and grief experiences: bereaved participants’ grief experiences, bereaved participants’ experiences of rites and rituals, and implications for counseling.
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Pohl, Martin. "Marketing v pohřebnictví." Master's thesis, Vysoká škola ekonomická v Praze, 2011. http://www.nusl.cz/ntk/nusl-124823.
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The thesis is focused on innovations and marketing of funeral services in the Czech republic. The first part is devoted to theoretical background, including marketing theory, marketing mix, theory of services and theory of marketing research. The practical part describes the funeral business in the Czech republic, including legislative restrictions and marketing regulations. It also lists typical products and services that are offered on the funeral market. The aim of this thesis is to research the marketing of funeral services and to find out, whether Czech funeral services are following the trends in innovations. The thesis is also focused on ethics in funeral business.
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Trojan, Jan. "Pohřební služba a kamenictví." Master's thesis, Vysoké učení technické v Brně. Fakulta stavební, 2015. http://www.nusl.cz/ntk/nusl-227457.
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A new building stand two single-storey buildings which will be used for the production, housing, sale and storage of the deceased. Objects have rectangular shapes with external dimensions of 9.9 x 24,25 m and 21.0 x 42.85 m. The structures are designed as a vertical system POROTHERM, SPIROLL ceiling and roofing flat roof. The facade will be dealt with silicate plaster rubbing.
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Mengs, Christoph, and Kristina Tyufekchieva. "Gemeindliches Friedhofswesen im Freistaat Sachsen: Neuer Druck für die kommunalen Haushalte?" Universität Leipzig, 2021. https://ul.qucosa.de/id/qucosa%3A74914.
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Die vorliegende KOMKIS Analyse befasst sich mit dem gemeindlichen Friedhofswesen im Freistaat Sachsen. Ziel ist es, die aktuelle Situation darzustellen und darauf aufbauend Aussagen zu zukünftigen Entwicklungen zu geben, die die öffentliche Leistungserbringung beeinflussen. Dies erfolgt zunächst anhand einer rechtlichen Einordnung: Das gemeindliche Friedhofswesen ist in Sachsen eine bedingte Pflichtaufgabe, welche sich in vier Teilaufgaben untergliedern lässt. Als weitere zentrale Determinanten wurden demographische und sozio-kulturelle Entwicklungen erfasst: So konnten sich die Sterbefälle, trotz sinkenden Gesamtbevölkerung, in den letzten Jahren stabilisieren. Auf Grund des hohen Altenquotienten in der sächsischen Bevölkerung ist diese Entwicklung auch in den kommenden Jahren zu erwarten. Zudem wirkt der Wandel an Bestattungsformen maßgeblich auf die Leistungserbringung. Auch hier lässt sich allerdings von einer stabilen Entwicklung ausgehen, da Sachsen bereits durch einen hohen Anteil an Urnengräbern geprägt ist. Als dritter Teil zur Erfassung der aktuellen Situation wurde die kommunale Jahresrechnungsstatistik analysiert. Hierbei konnte ein sehr heterogenes Bild, insbesondere innerhalb des kreisangehörigen Raums, differenziert nach Gemeindegrößenklassen, herausgearbeitet werden. Auffällig hierbei sind die geringen Kostendeckungsgrade sowie die hohen Ausgaben je Einwohner in den größeren Gemeindegrößenklassen. Aufbauend auf diesen Ergebnissen können absehbare Herausforderungen formuliert werden, die die aktuellen Entwicklungen, unter Maßgabe der prognostizierten demographischen Entwicklung, für die nächsten Jahre fortzeichnen. Hierbei konnte ein zunehmender Druck, insbesondere für kleinere Städte und Gemeinden im kreisangehörigen Raum herausgearbeitet werden, da diese bisher sehr geringen Ausgaben aufweisen und bisher durch eine geringe Trägerschaft geprägt sind. Zudem ist der prognostizierte Bevölkerungsrückgang, insbesondere in diesen Gemeindegrößenklassen, erheblich. Somit erscheint aus heutiger Sicht für kleinere Städte und Gemeinden ein hoher Handlungsbedarf.
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Jabin, David. "Le Service éternel : ethnographie d’un esclavage amérindien (Yuqui, Amazonie bolivienne)." Thesis, Paris 10, 2016. http://www.theses.fr/2016PA100181.
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Première ethnographie consacrée à un système d’esclavage amérindien, cette thèse est une contribution à l’anthropologie politique amazoniste et à l’anthropologie de l’esclavage. Elle se fonde sur un travail de terrain mené entre 2004 et 2011 chez les Yuqui de l’Amazonie bolivienne, des nomades de langue tupi-guarani, dernier groupe contacté dans la région dans la deuxième moitié du XXe siècle par des missionnaires évangélistes. Le service éternel est l’archéologie d’une institution, a priori révolue, par l’analyse des représentations et des pratiques de celle-ci dans la mémoire collective et la vie quotidienne. Cette étude s’appuie sur un travail d’observation participante mené au gré des pérégrinations yuqui dans différents espaces (forestier, missionnaire et urbain), un riche corpus d’archives et des documents récoltés sur le terrain. L’objectif central vise à démontrer que l’esclavage yuqui est un système de reproduction endogène de l’altérité nécessaire à la construction du Soi à la suite d’un long processus d’isolement. Composée de quatre parties qui nous emmènent des premiers temps de la conquête au second mandat du président Evo Morales, cette thèse éclaire sous un jour nouveau les relations de subordination amérindiennes, en décrivant un système de domination au sein duquel un chef autoritaire tire son prestige des esclaves. Pour comprendre cette institution servile, une attention particulière est d’abord portée aux processus de procréation et d’appropriation des individus, fondée sur la relation asymétrique de nourrissementFirst ethnography dedicated to a Amerindian slavery system, this doctoral thesis is a contribution to the Amazonist political anthropology and to the anthropology of slavery. It is based on a fieldwork conducted between 2004 and 2011 among the Yuqui people of Bolivian Amazon, who are Tupi-Guarani speaking nomads. They are the last group contacted in the region in the second half of the twentieth century by Evangelist missionaries. « The Eternal Service » is an archeology of an a priori passed institution through the analysis of its representations and practices in the collective memory and everyday life. This study is based on participant observation work carried out during the Yuqui’s peregrination in three different spaces (forest, mission and the city), and on a rich body of archives and documents collected in the field. The central objective is to demonstrate that Yuqui slavery is an endogenous reproductive system of alterity, that became necessary for the construction of the Self as a result of a long process of isolation. Composed of four parts which take the reader from the early stages of the Conquest to the second mandate of the President Evo Morales, this thesis sheds a new light on Amerindian subordination relations, describing a system of domination in which an authoritarian leader’s prestige derives from slaves possession. To understand this servile institution, attention is first paid to the reproductive process and the appropriation of individuals, which is based on an asymmetrical feeding relationship
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Mainenti, Giulia. "Il ruolo dei Social Media nel Real-Time Marketing durante la pandemia di COVID-19." Master's thesis, Alma Mater Studiorum - Università di Bologna, 2021.
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L’elaborato è volto ad analizzare l’importanza che ha assunto per alcune aziende il Real-Time Marketing durante la pandemia di COVID-19 e ha lo scopo di dimostrare che coloro che hanno scelto di attuare questo particolare metodo di comunicazione hanno riscontrato innumerevoli benefici: non solo un aumento significativo di like, commenti e condivisioni, ma anche una crescita esponenziale di engagement e di buzz intorno al brand. Le quattro aziende che sono state prese in considerazione sono Taffo Funeral Services, Barilla, Ceres e Tempo.
L’analisi e lo sviluppo di tale argomento sono frutto di un’esperienza formativa svolta presso l’agenzia di comunicazione e marketing Alternative S.R.L di Bologna, in cui ho avuto la possibilità di mettere in pratica concetti e teorie studiate durante il percorso universitario. In particolare, ho avuto l’occasione di partecipare alla realizzazione delle campagne di marketing digitale di due importanti aziende bolognesi: Cielo Aviation, società di servizi aeronautici specializzata nell’organizzazione di voli privati, e Giessegi, realtà industriale qualificata nel settore dell’arredamento.
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Morales, Teresa F. "The Last Stone is Just the Beginning: A Rhetorical Biography of Washington National Cathedral." Digital Archive @ GSU, 2013. http://digitalarchive.gsu.edu/communication_diss/42.
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Washington National Cathedral sits atop Mt. St. Alban’s hill in Washington, D.C. declaring itself the nation’s cathedral and spiritual home for the nation. The idea of a national church serving national purposes was first envisioned by L’Enfant in the District’s original plan. Left aside in the times of nation building, the idea of a national church slumbered until 1893 when a group of Episcopalians petitioned and received a Congressional charter to begin a church and school in Washington, D.C. The first bishop of Washington, Henry Y. Satterlee, began his bishopric with the understanding that this cathedral being built by the Protestant Episcopal Church Foundation was to be a house of prayer for all people. Using Jasinksi’s constructivist orientation to reveal the one hundred year rhetorical history defining what constitutes a “national cathedral” within the narrative paradigm first established by Walter Fisher, this work utilizes a rhetorical biographical approach to uncover the various discourses of those speaking of and about the Cathedral. This biographical approach claims that Washington National Cathedral possesses an ethos that differentiates the national cathedral from the Cathedral of St. Peter and St. Paul even though the two names refer to the same building. The WNC ethos is one that allows a constant “becoming” of a national cathedral, and this ability to “become” allows for a rhetorical voice of the entity we call Washington National Cathedral. Four loci of rhetorical construction weave through this dissertation in the guiding question of how the Cathedral rhetorically created and how it sustains itself as Washington National Cathedral: rhetoric about the Cathedral, the Cathedral as rhetoric, the Cathedral as context, and Cathedral Dean Francis Sayre, Jr. as synecdoche with the Cathedral. This dissertation is divided into eight rhetorical moments of change that take the idea of a national church from L’Enfant’s 1791 plan of the City through the January 2013 announcement allowing same-sex weddings at the Cathedral and Obama’s second inaugural prayer service. The result of this rhetorical exploration is a more nuanced understanding of the place and how it functions in an otherwise secular society for which there is no precedent for the establishment of a national cathedral completely separated from the national government. The narrative strains that wind through Cathedral discourse create a braid of text, context, and moral imperative that ultimately allows for the unique construction of Washington National Cathedral, a construction of what defines “national” created entirely by the Cathedral.
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LIN, CAI-WEI, and 林采薇. "A Study on the Differences of Service Between Funeral Director and Funeral Service Technician." Thesis, 2018. http://ndltd.ncl.edu.tw/handle/9e262u.
Full textAbstract:
碩士中華大學
企業管理學系
106
This study explores the impacts of funeral director and funeral service technician on the traditional and modern funeral service providers who provides the funeral and burial related services, and allows the families of the bereaved family to receive sorrowed comfort helps, these services supplement and improve the relevant management of the Ministry of the Interior related to the grief counseling and hospice care administrative efficacy. The study obtains the following results after statistics analysis: (1) the differences in service between funeral director and funeral service technician are significant for different ages and years of service; (2) there is a significant difference in the level of professional knowledge required by funeral director (3) funeral directors and funeral service technicians have significant differences in service . Keywords:Funeral director, Funeral Service Technician, Funeral Service, Service Difference
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林二豪. "A Study of Christian Funeral Assimilated Local Funeral Tradition: A Case Study of Hakka Church Funeral Service in Taiwan." Thesis, 2016. http://ndltd.ncl.edu.tw/handle/u3957t.
Full textAbstract:
碩士真理大學
宗教文化與組織管理學系碩士班
104
Because of their Chinese background, many Chinese people have preconceived notions of the Christian faith. Many Chinese feel that Christianity and the traditional Chinese belief of heavenly worship and remembering ancestors are contradictory. This contradiction negatively affects or destroys the Chinese desire to worship God. In addition, many do not hold the correct concepts of Christianity. These factors cause Christianity and traditional Confucian beliefs to contradict. Therefore, Chinese ancestry worship is the largest stumbling block to the spread of Christianity. During their contact with the Chinese, many Christian missionaries discovered that Chinese people who don't know Christianity are already against the gospel because of deep rooted bias, as stemming from cultural beliefs, to the point that they are hostile against churches. When someone accepts the gospel, they face opposition from their family. The main reason is because of ancestor worship. When the gospel spread from the west, it combined Western philosophy and Western thought, so that the whole gospel was full of Western ideas. The spread of this Westernized gospel in a country with five thousand years of history faced direct conflict with Chinese culture. Both countries maintained their belief of racial superiority, and thus the Chinese were offended by the way the Western gospel seemed to undermine their practices, namely ancestry worship and funeral practices. Chinese antagonism complicated Christian evangelism. Christian funeral practices clashed with Chinese culture and ideas. The conflict continued as the gospel reached Taiwan. Even though there have been many years of adaptations and changes to Western cultural infiltration, there are still many obstacles to the spread of Christianity. The Northern, Central, and Southern regions of Taiwan each possess rooted Buddhist beliefs - all differing. Not only so, local custom and view of funeral practices; the central idea of ancestry worship; Chinese ideas of life and death; the idea of gods and spirits; and daily horoscopes on food, clothing, shelter, weddings, and funerals all contradict the core values of Christianity. If Christianity wants to effectively spread throughout Taiwan and among Hakka churches, how can it reconcile, combine, and adjust to Taiwanese culture without losing basic Christian values? How can it replace traditional Hakka funeral practices? These are worthy points of discussion.
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CHIU, PAO-HSIANG, and 邱寶祥. "A Study of Service Experience of Funeral Service Volunteers and Their View of Life-and-Death in a Funeral Affair Administration." Thesis, 2017. http://ndltd.ncl.edu.tw/handle/y2226j.
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碩士南華大學
生死學系碩士班
105
Based on volunteer service, it is a common trend for affluence and aging population. The devotion of funeral volunteers could have a positive effect on society demands. However, for those volunteers involved in the service, there would be something the policy could not cover. Therefore, it is important to raise the phenomenon for personal participation and value. There are many studies about every fields of volunteer but a few involving funeral volunteer services. The purpose of present study is to investigate the service experience of funeral volunteer, and the effect of service experience for the view of life-and-death, life meaning. The main purposes include four points: (a) Understand the background and motivation of funeral volunteers. (b) Realize the experience and work description of funeral volunteers. (c) Death-involved experience and the view of life-and-death of funeral volunteers. (d) Investigation of funeral volunteers on the effect of life meaning and value. To achieve the above purposes, the present study applied qualitative research method. With semi-structure interview, three funeral volunteers been experiencing three years were interviewed. Through thematic analysis method, the practical influence, life meaning of personal and the essential experience from the volunteers were obtained for the characteristics of learning funeral volunteering. The study finds that the volunteers who had had world-breaking experience were likely to devote more energy, have better performance, and go through spiritual transformation. It is hoped that better understanding on funeral volunteer service can be reached. In addition, the local life-and-death education, Funeral Affair Administration with “volunteer manual,” as well as the future volunteers training and recruiting may be benefited.
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TAU, I.-WEI, and 陶憶威. "Catholic funeral service-In the Ching Shui Catholic Church." Thesis, 2018. http://ndltd.ncl.edu.tw/handle/g523pt.
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碩士玄奘大學
宗教與文化學系碩士在職專班
106
Abstract In my work as a funeral director I have found that many Catholic Church funeral practices have similarities to Taiwanese customs. This study uses historical material and interviews to investigate and understand Catholic funeral services in Taiwan as they adapt to Taiwan customs and culture. Spanish Catholic missionaries first came to northern Taiwan in 1626. In 1642，after the Dutch occupation，they were arrested and deported to Indonesia. In 1859，over 158 years ago，three Catholic Spanish Dominican missionaries from Amoy on mainland China came to Kaohsiung to establish the Catholic Church. In 1952 Father Joseph McDonald of the Maryknoll Society came to Ching Shui to establish a parish church. The Ching Shui church was built in 1960（the 49th year of the Republic of China）. Why would they choose to go to remote villages to preach and get along with the people there? Where do they get the strength to go to a foreign country and help the people there? These priests simply enter into a strange country，learn different languages（Taiwanese，Hakka，Mandarin or Taiwan indigenous），because of God's call，and they learn from the traditional culture of the country. Human relations are essential especially as it affects traditional beliefs and local customs. The Church accompanies people in important aspects of life such as birth，old age，sickness and death. Church people care when others are ill or in danger of death. They will help with the funeral mass arrangements and ceremonies. Chinese custom uses ancestral tablets and has Tomb Sweeping Day （清明節） in April . The Catholic Church has All Souls Day in November to pray for the dead and allows the offering of incense，flowers and fruit which accords with Chinese custom. Keywords：Catholicism、Ching Shui、 Maryknoll、 Funeral Mass
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Zelaya, Fernando, and 施飛龍. "Evaluating the Service Quality of Funeral Home Services using P-C-P Attributes Model." Thesis, 2009. http://ndltd.ncl.edu.tw/handle/99705469825585337072.
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碩士元智大學
工業工程與管理學系
97
The purpose of this paper is to develop a service quality measurement scale for the funeral home service industry. Funeral home services play an important role in our society; however it did not receive much attention in academic research regarding how its service quality is able to improve. To fulfill this research purpose, it is crucial for funeral home managers and employees to have a good understanding on what exactly the customers want. In this paper, P-C-P model proposed by Philip and Hazlett (1997) is employed as the conceptual framework. Based on this conceptual framework, the specific expectations of customers in regards to funeral services were firstly surveyed. The critical factors and their relative weights of the service quality were then identified. The subjects participated in this study were recruited from Guatemala City who either had the experiences of using the funeral services or are now working in this industry. The results showed that total of 32 critical factors in six dimensions of funeral home services were identified, which include 10 critical factors in the pivot level, 12 critical factors in the core level, and 10 critical factors in the peripheral level. Also, the results were verified the level of appropriateness on the 32 chosen critical factors. The 32 critical factors had an average score of 81.28, which an 88 could be the highest possible score. Finally, based on the results the P-C-P model main propose is to show that the Pivotal factors have a higher relative weight and was further discussed in the following.
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Tsai, I.-Hua, and 蔡宜樺. "The Analysis of Taiwan Funeral Service Industry and Business Strategy." Thesis, 2014. http://ndltd.ncl.edu.tw/handle/49440847037316739423.
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碩士國立雲林科技大學
企業管理系
102
There are currently 3,428 companies legally registered as funeral service provider. Among which those with the capital less than one million dollars make up 79.3%; most of them are small traditional local dealers. Funeral services were originally closed and much complained of. After the joining of large financial group dealers, the industry’s rules of the game have been broken. Entering market with innovating ways of management and high quality services has made enterprise a trend of funeral ritual services. This study intended to investigate when dramatic changes occurred to the industry, how each company should apply its own resources to plan sustainable survival strategies. This study desired to understand the strategies developed by funeral service providers according to their existing resources and abilities and the functional policies matched up with the resources. Finally, it was hoped through interviews to learn the dealers’ perspectives for the current and future industry as well as the development tendency, by which to explore a more complete whole picture of funeral ritual services. By qualitative interview method, the condition of the funeral ritual services was understood in depth. Individual cases were analyzed by the method of strategy type analysis and functional policies proposed by domestic scholar Dah-Hsian Seetoo. Keywords：Taiwan Funeral Service Industry, Strategy Type Analysis, Core Resources, Industry Analysis
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Hsi, An-Ni, and 席安妮. "The Research on Funeral Directors’ Function of Grief Guidance Service." Thesis, 2013. http://ndltd.ncl.edu.tw/handle/76364348807340332692.
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碩士國立臺中教育大學
諮商與應用心理學系碩士班
101
This study was to explore the current status of funeral directors, as well as their interactive experience with clients, work attitudes and opinions toward their duty, and discuss how they perform the service of grief guidance. Qualitative research method was adopted in this study. Five funeral directors working in Taipei were invited to attend this study, which included two individual interview. The verbatim script were encoded and analyzed, while the notes and accessories serve as evidence supporting this research. The findings of the study were stated as follows: 1. The current circumstances of funeral directors’service in Taiwan include: (1) funeral planning and consulting; (2) arrangement and design of the place; (3) instructing or serving as emcee to guide burial; (4) the perspective of deathbed consoling and grief guidance. 2. The experiences of interaction between funeral directors and their clients include: (1) counseling aspect: establishing a trust relationship with the clients, modifying working boundary while presenting services, and accepting dissimilar values from different families; (2) accompanying aspect: observing various expressive ways of families with respectful communication and soft stance; providing service sincerely by concentrating on listening, organizing the thoughts, and feeling for others; (3) coordination aspect: communicating with families on their stance to enhance their controllability toward burial rites; delivering integrated messages to insure mutual agreement; (4) instruction aspect: directing accurate procedures, proposing professional opinion, and preventing mistakes through past experiences. 3. The attitudes and opinions of funeral directors upon the work include: (1) social dimension: propagating new funeral policies, reforming notorious name of funeral industry, and advocating public services; (2) business dimension: self enriching related proficiency, seeking for social resources, and analyzing pros and cons in order to guard customers’rights; (3) education dimension: promoting and passing down the traditional culture of filial piety, spreading the significance to face life and death, and tutoring correct courtesy of funeral procedures. 4. The grief-guiding function of services from funeral directors include: (1) accepting the loss: increasing the reality of lost in order to help living folks recognize lost, encourage living ones to talk about the loss; (2) experienced the pain of grief: providing ongoing support , changing the linkage with dead, memorizing the past of the dead, helping living people express emotion, normalizing behaviors derived from sorrow, defining pathological behavior and conducting referral; (3) re-adapting the living environment without dead: attending the alternation of life, encouraging to try new thing, distracting attention from grief, creating a new role; (4) placing emotional vitality on other relationship: assisting bereaved in exploring their own resources, providing supportive social networks, encouraging them to get back to normal life. Based on research results above, suggestions were proposed for the counseling of practical services, practical service of funeral directors and further research.
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Lin, Yu-Ching, and 林玉晴. "Discussion on the Factors of Attention in Funeral Etiquette Service." Thesis, 2019. http://ndltd.ncl.edu.tw/handle/x4ub37.
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碩士銘傳大學
觀光事業學系碩士在職專班
107
Life is accidental while death is inevitable. According to Chinese tradition, the death issue still has many taboos. With the aging and childless social structure and the gradually fading post-war baby boom, people in Taiwan must face this issue. Under the influence of the changes in overall social environment, from the early agricultural society to current industrial and commercial society, the form of family dominated by the early traditional big family transforms to the current core family. With the relevant government’s decrees, the funeral etiquette ceremony is also gradually simplified to funeral etiquette services. During the procedure of the simplification, what are the important elements that still deeply affect the modern funeral services? This study reviewed the related literature of funeral etiquette, found the relevant elements of funeral etiquette services, and discussed the specific elements of consistency through focus group. According to these elements, the hierarchical structure of funeral etiquette services was built. This study used the hierarchical analysis method of Analytic Hierarchy Process (AHP) to analyze the weights of the elements for each facet and criterion of the funeral etiquette service, and obtained the priority weight between each facet and the criterion. The study found that Farewell was the primary factor in the funeral etiquette service in the four assessments, with a weight of 0.409. Remaining body resettlement is the secondary factor, with a weight of 0.203. The third factor is cremation, burial, with a weight of 0.202. Plate establishment, with a weight of 0.186, ranks in the bottom. In the whole funeral etiquette service, the farewell ceremony, a public occasion for the farewell to say goodbye to the relatives and friends, takes the most manpower, materials and suppliers, is the most important factor for the funeral etiquette service.
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Sun, Jih-Hui, and 孫日輝. "A research on different case studies of Funeral service industry." Thesis, 2019. http://ndltd.ncl.edu.tw/handle/afay45.
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碩士國立臺灣科技大學
管理研究所
107
This study mainly conducts interviews and research analysis on four representative companies of the funeral industry since the government began to encourage people to cremate instead of be buried due to the rapidly growing population after World War II. In the early agriculture society, the Taiwanese lived close and were very tight with the local community. Without any service industries, everything had to be done them-selves with help from the community, including weddings and funerals. In the commer-cial society today, people have become more far apart, the lack of help and support from others has contributed to the development of professional companies. The writer has been in the funeral services industry for many years, and noticing the lack of studies on funeral industry management, started this research. This study categorizes the industry into four groups, comprehensive direct manage-ment and comprehensive indirect management, large etiquette, and traditional etiquette companies. To understand the evolution of the four types of companies formed, this re-search has done market development priorities, management methods, organizational forms, SWOT analysis and Interviews on the views of the future funeral market. In the conclusion, this study predicts that the future funerary industry could develop in three different aspects: 1. Those companies with gained resources will hire more management talent from the top universities to train morticians for the company, and by targeting the whole Chinese world, including Mainland China, can develop more new customer connections through their former customers. They could also partner with columbarium and grave yards. 2. Those companies with partnerships with hospitals should maintain these connec-tions, and reach out to nursery homes and local communities with provide pre-selecting tombs and direct selling-buying services. 3. Due to the history and expertise of the Taiwan funerary industry, smaller companies will turn to the high-profit traditional mortician market. By teaming up, they can compete against other big companies in the industry.
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HSIUNG, HSU PO, and 許博雄. "Study on Service Marketing of Funeral Service Agencies –A Case Study of Company A." Thesis, 2007. http://ndltd.ncl.edu.tw/handle/14102860961218080114.
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碩士樹德科技大學
經營管理研究所
95
In the past, the services provide by funeral service agencies were not open and transparent to the deceased’s family. The deceased’s family usually had no choice but to accept the services provided by such agencies. In 1994, the funeral service industry started to employ an enterprise-type management and stepped into an era of reformation. As a result, the doubts about rationality, product quality, service and service quality of funeral service consumption were dispelled step by step. In order to understand the effect of the above-mentioned solution, the Study takes a funeral service agency as an example to analyze the major makings for its successful management in the last three and half years. Against the backdrop, the Study takes some 1,027 families serviced by the case company in the past three and half years as its subjects. The study framework comprises three parts: service quality, service marketing and demographic variables, and the five-point Likert scale is employed for measurement and questionnaire design. Moreover, quantitative questionnaires are distributed for research purposes. The survey responses are analyzed by the SPSS10.0 statistical software package, the sample structure is studied by descriptive statistics, and the scale constructs are distinguished by factor analysis, in order to understand potential characteristics of consumers’ demand for funeral services. Additionally, the effect of different demographic variables on service demands is analyzed by statistical variation, and the correlation among the services provided by the case company is analyzed by correlation and regression analysis, in order to understand consumers’ satisfaction with service quality of the case company and the importance consumers attach on service marketing. Furthermore, the Study tries to examine whether the SERVQUAL scale established by PZB is perfectly suitable to consumers of funeral services, in order to set up a service marketing model that caters for consumer’s needs and further becomes a marketing reference for the case company as well as other funeral service agencies. According to the findings, demographic variables don’t have an absolute influence on service quality and service marketing, while service quality is not highly related to service marketing. Besides, after some adjustments, the SERVQUAL scale established by PZB proves to be suitable to research on service quality of funeral service agencies. In addition to maintaining the status quo, the case company should pay great attention to after-sale services and customer relationship management for the sake of sustainable operation.
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Hsu, Chung Ting, and 徐中鼎. "Study of Service Quality and Word-of-Mouth communication intention-The Case of Funeral Service." Thesis, 2014. http://ndltd.ncl.edu.tw/handle/343t5j.
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CHIU, LI-FENG, and 邱麗芬. "The curriculum design of Funeral Service Education in USA and Taiwan." Thesis, 2002. http://ndltd.ncl.edu.tw/handle/86519059399057510640.
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碩士南華大學
生死學研究所
90
Abstract The purpose of this study was to explore the curriculum design of Funeral Service Education in USA. To retrospect the current condition of Funeral Service Education in Taiwan and to improve the difficulties of this field in Taiwan are also the targets of this research. The method used in this study is documentary analysis. The specific findings are stated below: 1.The U.S.A has regulation of the Funeral Service Education. 2.The program of Funeral Service Curriculum has to be evaluated by American Board of Funeral Service Education. 3.The types of Funeral College include 2-year, 4-year college and university. 4.Public Health & Technical and Business Management accounts for 70% of the Funeral Service Education. 5.The content of the test of certificate of Funeral Service tends to be practical which is deviated with the program of ABFSE. 6.The Funeral Service Education in Taiwan is just on the starting phase. To get rid of the ups and downs of these American experiences and to design local curriculum are urgent to be done.
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Jhang, Siang-Yi, and 張祥儀. "Criminal Patterns in Funeral Service: A Case Study in Taipei Area." Thesis, 2004. http://ndltd.ncl.edu.tw/handle/23718962918492922564.
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碩士國立臺北大學
犯罪學研究所
92
The previous literature has no or very little knowledge on the funeral business and its criminal behavior in Taiwan. Superstition and the negative image of death and funeral process make it difficult to study this topic. The closure networking in the funeral business is also a boundary for outsiders to understand them. The negligence of government further creates more opportunities for funeral business to commit crime. The thesis was designed to explore the risk factors of the criminal behavior in funeral processes. First, the author interviewed customers who have personally processed their family members’ funerals in the past one year to discover their experiences and interactions with the funeral companies. In addition, a few selected funeral workers and governmental officials were interviewed. Gathering and cross-examining three different kinds of information, the thesis analyzed how and why a funeral has the risk factors to make the crime possible. The results indicated that there were three main criminal behaviors most likely to happen in a funeral process: medical doctors forgerying death certificates, public servants taking bribes, and funeral companies cheating and over-pricing the consumers by providing them second-hand flowers instead of fresh flowers. Four risk factors made forgery death certificates possible: (1) hospitals wanted to avoid the workloads and possible legal responsibility of giving death certificate; (2) most people didn’t know how to apply for the death certificate; (3) funeral companies recommendation for convenience; and (4) the responsible department of the government failed to safeguard it. As to the risk factors of bribery, most people in Taiwan tacitly agreed the bribing behavior because of the superstition and informal cultural norms that a bribe in red bags or “Hong-Bou” could avoid bad lucks from touching or seeing the body. The thesis also found that the flower fraud problem was because the carelessness of customers and the illegal subculture among funeral companies. Several suggestions were recommended to prevent the risk factors: (1) schools could implement “life and death curriculum” into compulsory education to promote a healthier attitude towards death; (2) funeral companies should inform consumers about their rights before signing a contract; (3) government should impose license systems for funeral workers; (4) the public health offices should improve their service on issuing death certificates; (5) consumers should request the service detail lists and receipts from the funeral companies; (6) government could consider translating some funeral service into BOT( Build- Operate- Transfer) model; and (7) government should encourage funeral companies to print a referential price list for fresh flowers, second-hand flowers and rental flowers for consumers to choose.
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Chen, Chan Hsin, and 陳長欣. "Service quality of Taiwanese Funeral Houses– A study of Taichung Area." Thesis, 2010. http://ndltd.ncl.edu.tw/handle/jy7ykj.
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碩士朝陽科技大學
企業管理系碩士班
98
My country economy''s developing has already got into to take service industry as the economic system of corpus, the service industry works the population have already exceeded industry and agriculture.So, my country has already formally exceeded to go into "service economy" stage.Taiwan lays a coffin in a memorial hall to bury business in the past ever depend on hit the ground square mutual help among neighbors neighbors to collectively completed, and all helped because of the emotion of village neighborhood, clansman, didn''t request a substantial benefit.But now due to modern of lay a coffin in a memorial hall matter of burying, have already changed into the business of professional service, emotion exchanges of the composition gradual Tun die and take and generation it of is a pure merchandise and service it purchase behavior. Again and the people don''t raise to the request of quality of life just day by day, and also have a new request gradually to the funeral rites and the service quality;And in the whole consumption economic system the role played, from service or product of accept, turn service or product of decision, the service quality has already become family of the deceased for service or product of the most basic claim, the family of the deceased values the value and satisfaction acquired more and more for the service or product purchased, it experience valuation after purchasing, meeting the influence family of the deceased and its friends and relatives is for the behavior intention of that product or service. However currently cultural heritage in relevant with family of the deceased main matter the and its friends and relatives angle inquire in to lay a coffin in a memorial hall to bury the related data of the service quality and satisfaction to very few originally be concerned with according to the person and actually have the necessity of further research.Consequently, this research hopes from the standpoint of the family of the deceased main matter and the friends and relatives through the way of market research, with big Taichung all will the people of region for research object, the method of the usage statistics inquires into the mutual connection of of service quality, customer satisfaction, with conduct and actions lay a coffin in a memorial hall to bury the reference that the industry promotes a service quality and results.
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Yen, Zoe Wen, and 嚴若文. "A Study on Standardization of the Pre-need Funeral Service Agreement." Thesis, 2010. http://ndltd.ncl.edu.tw/handle/89217458120600435573.
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碩士中國文化大學
法律學研究所
98
This research focuses on the standardization of the pre-need funeral service agreement. The first chapter introduces the research motive, purpose, method. The second chapter introduces our country’s pre-need funeral service agreement. It shows the definition of the pre-need funeral service agreement, its contenst , and relevant legal regulations. The third chapter introduces countries of the pre-need funeral service agreement. It focuses on the American pre-need funeral service agreement and Japense pre-need funeral service agreement . The forth chapter researches the issues of the pre-need funeral service agreement .The fifth chapter researches reviews and amendments of our pre-need funeral service agreement .The sixth chapter is conclusion about the law regulations of our pre-need funeral service agreement.
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廖冠傑 and 張秀菊. "A Study on Key Sucess Factors for the Funeral Service Industry." Thesis, 2010. http://ndltd.ncl.edu.tw/handle/23650358781732066179.
Full textAbstract:
碩士樹德科技大學
經營管理研究所
98
Along with society's environment change, people also change their consumption habit, the situation urged the funeral company change the management pattern to adapt different demand. Implemented the funeral and burial act of administration after July, 2002, the funeral service industry had the standard rules to observe, also let the industry enter the complete competition time. However, how to operate forever in the competition intense environment is the most important topic for the funeral service entrepreneur. This study adopts both Delphi and Analytic Hierarchy Process to explore the structure and weight of key successful factors to dicuss the key successful factors of operating forever for the funeral service industry. The finding of this study as follows: The most important five factors are “customer's faith”, “take the customer benefit as the guidance”, “excuting ability”, “high customized demand”, “brand image”; there are three factors concerned customer value, the results express that customer first and humanism service are mainstream in the future, and if we can obtain customer's faith, we have the infinite business opportunity.
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Fann, Peng-Chau, and 范班超. "The Study of the Performance Examination for the Funeral Service Worker." Thesis, 2011. http://ndltd.ncl.edu.tw/handle/70994250821158427280.
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碩士國立臺北護理健康大學
生死教育與輔導研究所
99
This study aimed to investigate the phenomenon that the C Performance Examinationing for the funeral service workers. At the same time, explore the meaning of the skill- testing- specifications and the Performance Examinationing questions whether as needs of funeral service workers. For this purpose, the researcher first reviewed the domestic and foreign literature, collate and analyze "the content of the C Performance Examinationing for the funeral service worker" the draft questionnaire, while according to the skill- testing- specifications of the funeral service and the standard of skills-testing- question , drawing up the primal Delphi questionnaire for “the allocation of the proportion for the Performance Examinationing questions” . The research method adopted in this study is Delphi Technique Method. First, a 20 Delphi technique experts group was invited, including the labour,the employer,the official and the scholar. After completing three times the Delphi questionnaire survey, to reach a consensus of views on the meaning of the the existing C Performance Examination for the funeral service worker, and the appropriateness of the standards with the skill-testing-question. Finally, the proposal based on the findings was putting forward and offering the competent authority for funeral services and skills certification authority to set up the funeral service-related skill-testing reference . According to the findings, the researcher induced the following conclusions: The existing Performance Examination did not clearly clarify the position of B and C . The attitude of providing the standard of skill-testing-question is not stringent enough. The definition of the working-project which describing of the standard of skill- testing- specifications and the skill-testing-question is inconsistent, the standard of skill-test-question is different with actual working conditions. And there are the problem of the relevance and the unequal distribution for the skill-testing-question. According to the conclusion of this study, there are some suggestions proposed as the following: Should clarify the role of funeral –service-worker B,C and funeral director. The skill-testing-question should be really according to the skill-testing- specification of funeral- service –worker. The member who participate the Performance Examination should be accepted the funeral service-related training firstly.
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Yu, Chia-Chang, and 游家昌. "A Case Study on Innovation in Malaysian Chinese Funeral Service Industry." Thesis, 2018. http://ndltd.ncl.edu.tw/handle/tp5mde.
Full textAbstract:
碩士國立臺灣大學
臺大-復旦EMBA境外專班
107
Bereavement care industry is a service-based industry being categorized into two functions, that are, the Funeral Service and Burial Service. Service Innovation has become crucial to the success and sustainability of the bereavement care industry. In principal, service innovation management delivers new functionalities of the product, effective service delivery method, delighted user experience, efficient customer relationship management, and continuous business improvement in providing solution and satisfying consumers functional, social and emotional needs. Malaysia is a multiracial and multicultural country where the history of Chinese Immigrants from China started in early 15th Century. The inheritance of the traditional Chinese Culture and Value system are being well-preserved and practiced by the Malaysian Chinese, in particular the practice of the importance of filial piety and gratitude to the older generations including the ancestors. In our research , we applied PEST (Politic, Economy, Social, Technology) model to explore the business environment of Malaysian Chinese Bereavement Care industry. We analyzed the market competition of Nirvana Asia Group using Michael Porter’s Five Forces Model to identified the major competitor’s activities and the challenging market forces. By applying two major models, we further analyse the factors contributing to the Importance of Service Innovation to determine the long term sustainable business development strategy and to appraise the traditional business model in applying Service Innovation strategy. Irregardless of the existing Service Innovation being offered to the market, the reviewed of this paper aims to achieve fundamental goals identifying beneficial services cater to the targeted customers. In theory and practical, there are no trial service when it comes to a funeral, typified a no turning back moment. We recognized that during a funeral, the process has to be perfectly carried out and fulfilled completely. There are no second chance, unlike most of the manufacturing industry where defect could be mend or compensated. Our studies also focus on the bereavement care companies’ market access to consumers, where its key implications in winning the customers are found in product innovation and service quality and we further evidenced our findings in this case study.
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"Management of death in Hong Kong." 2000. http://library.cuhk.edu.hk/record=b5890395.
Full textAbstract:
Chan Yuk Wah.Thesis (M.Phil.)--Chinese University of Hong Kong, 2000.
Includes bibliographical references (leaves 130-143).
Abstracts in English and Chinese.
Abstract (English) --- p.ii
Abstract (Chinese) --- p.iii
Acknowledgement --- p.iv
List of Plates --- p.v
Chapter I. --- Introduction --- p.1
Chapter II. --- Funeral History and Funerals Today --- p.17
Chapter III. --- Packaging Traditions: Commercialization of Funerary Services --- p.38
Chapter IV. --- Management of the Body --- p.57
Chapter V. --- Management of the Soul --- p.74
Chapter VI. --- Management of Death Pollution --- p.95
Chapter VII. --- Conclusion: Social Transformation and Cultural Persistence --- p.111
Appendices --- p.118
Plates --- p.124
Bibliography --- p.130
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Shen, Li-Hsueh, and 沈麗雪. "Improving the Funeral Service Quality of S Company Using Quality Control Tools." Thesis, 2009. http://ndltd.ncl.edu.tw/handle/16030897638885467208.
Full textAbstract:
碩士國立成功大學
高階管理碩士在職專班
97
Abstract In Taiwan, the public used to treat the funeral information as a taboo. As time goes by, Taiwanese people are more willing to discuss more about the funerary industry and its mortician now. People also accept the new concept and make plan for their postmortem process when they are alive. According to the statistics from the Ministry of the Interior of Taiwan, people spent NT 50 billion dollar approximately on funerary-related expenditure each year. With the advent of an aging society and the descending trend of birthrate occurred in Taiwan, the demand of the funerary service is significantly growing. The research is based on the conceptual service quality model of (Parasuraman, Zeithaml, Berry) PZB and its SERVQUAL scale. We first conduct a survey on the quality of the funerary service. Then, a statistical data analysis is performed to explore the key performance indices (KPI) that have a significant impact on the quality of funeral service. Finally, the Six Sigma (program with Define, Measure, Analyze, Improve, and Control) methodology is implemented to improve the overall performance of funeral service. The research uses the S company as an example to demonstrate that the enhancement of service quality and customers’ satisfaction can be achieved by using quality control tools and statistical methods. The research results indicate that the overall arrangement of monumental service site, the respect to customers demand and the enhancement of etiquette service are the Key performance indices. The following are the suggestions proposed to S Corporation. (1) Reduce the inconsistency in service quality as well as the different available resource in monumental sites. (2) Continue to improve the processes in service management and employees’ satisfaction. (3) Enhance the implementation of internal control system to increase its efficiency and effectiveness.
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LIN, CHUNG-HSIA, and 林仲夏. "The exploration of funeral service environment and satisfaction in New Taipei City." Thesis, 2019. http://ndltd.ncl.edu.tw/handle/ya3tn2.
Full textAbstract:
碩士國立臺北護理健康大學
生死與健康心理諮商研究所
107
The exploration of funeral service environment and satisfaction in New Taipei City Chung-Hsia Lin Abstract The inadequacy of the funeral halls in the funeral parlours has all along been a subject of criticism over the years in the funeral facilities in New Taipei City. The objective of this study was to explore the public’s satisfaction with the funeral service environment in New Taipei City. A survey was conducted to identify the views of the target respondents with varied basic information on the funeral service environment satisfaction through a customized questionnaire. The findings included the variations of their views on the areas of ‘the convenience of funeral service environment’, ‘the comfortability of funeral service environment’ and ‘the overall satisfaction of funeral service environment’ respectively. It would serve as an informative purpose of proposing the funeral policy and planning the funeral facilities if so adopted by the Government. This study using the purposive sampling method, specifically collected samples from the city centre, the eastern and western districts, and the northern coastal landforms of New Taipei City. It recorded a 100 percent return rate of a total 350 issued questionnaires, a ratio of 86 percent effective rate and 301 effective questionnaires while 49 ineffective questionnaires (indistinguishable basic information and unfinished questions) were excluded by the researcher. The target respondents’ views on the funeral service environment and their satisfactions with ‘the convenience of funeral service environment’, ‘the comfortability of funeral service environment’ and ‘the overall satisfaction of funeral service environment’ could be identified by entering the questionnaire data then generating the statistical analysis from the Statistical Package for Social Science (SSPS for Windows 21). Discussions based on the data analysis found that the views of the residents in different districts 1. On the convenience of funeral service environment, significant varied feedback were shown on the topics of paying tribute to a lost loved, farewell service held in an Outdoor Rack Shed and performing the rituals in private on the sevenths days after the deceased passed away and making merit in the name of the dead either to and fro the Banqiao Funeral Parlour or the Sanxia Crematorium by public transportation (bus, Metro). 2. There was no significant variety of the feedback on the comfortability of funeral service environment. 3. On the overall satisfaction of funeral service environment, significant varied feedback were shown on the topics of the funeral services to be arranged in the cremation in the Sanxia Crematorium, funeral service in the Banqiao Funeral Parlour, funeral service in the funeral hall of the Sanxia Crematorium and a domestic funeral service in private respectively.
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Yang, Ya-Ling, and 楊雅玲. "A Study of the Premium Package Services Business Model Successful Operation Strategies: Case of Funeral Service Business." Thesis, 2018. http://ndltd.ncl.edu.tw/handle/9te4jd.
Full textAbstract:
碩士明道大學
企業管理學系碩士班
106
The funeral service industry is indispensable in the end of human’s life. When human beings are faced with death, they are fearful and they think death is a taboo subject. The process and the products of funeral service are highly connected with each other because of circumstances, time and events. In an aging society, the business opportunities of the funeral and ceremonial services industry are gradually increasing.The business model of package services is mainly to provide complete sets of high-quality services to satisfy customers.This study is based on the business model of package services, combining the operating experience of scholars and funeral service providers, Fuzzy Defe method (FDM), Fuzzy Hierarchy Analysis (FAHP) method and similarity integration method (SAM) are used to summarize the weight distribution of the three main criteria and the twelve sub-criteria.The results show, "External factors" are the key principles. The first three sub-criteria accounted for 75.6% of the total weight, which means that its strategic implications should focus on customer trust relationships and compliance with relevant laws and regulations and requirements. ability. The results of this study are expected to serve as a reference for the business strategy of the funeral service providers.
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HU, HEN-KAI, and 胡荏凱. "A Study of the of Intercepting Value Chain Activities Business Model Successful Operation Strategies: Case of Funeral Facilities Service Business in Funeral Industry." Thesis, 2019. http://ndltd.ncl.edu.tw/handle/6ewh29.
Full textAbstract:
碩士明道大學
企業管理學系碩士班
107
The main purpose of this study is to understand the current situation of funeral facilities in Taiwan, enterprises in the market can be stable development, and expand market share of the key lies in whether enterprises can accurately seize the development opportunities, targeted combination of customer demand for products to improve product use value, so that customers can get more cost-effective services and products. Only in this way can we obtain the recognition of the market and lay the foundation for the development of enterprises. Facing the rapid development of economic globalization and information technology and the increasingly fierce competition in the service industry, the appropriate strategy of how to capture the value in the value chain is the only way to solve its survival and development, and it is the fundamental way for enterprises to obtain the sustainable competitive advantage. Combining the knowledge and management experience of scholars and senior industry experts, this study uses Fuzzy Delphi Method (FDM) to generalize the strategic criteria and sub-criteria, and uses the Fuzzy Analytic Hierarchy Process (FAHP) and Similarity Integration Method (SAM) to find out that the current funeral facilities industry in Taiwan is facing the test of fierce competition in operation. A strategy suitable for successful operation of funeral facilities industry. The three criteria of "service factor", "market factor" and "competitive advantage factor" and their related 12 sub-criteria weight value are summarized. The results show that the "service factor" is the key master criterion, the former "6" sub-criteria account for the total weight "93"%, on behalf of its strategic meaning should focus on "the quality of service to make differences, enhance customer value to meet the different needs of customers", business should strive to be clear and refined.. Using the results of this study, we can provide reference for the successful management strategy of the funeral facilities industry in Taiwan.