Dissertations / Theses on the topic 'Green marketing mix'
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Kontic, Ivan, and Jasmin Biljeskovic. "Greening the marketing mix : A case study of the Rockwool Group." Thesis, Jönköping University, JIBS, EMM (Entrepreneurship, Marketing, Management), 2010. http://urn.kb.se/resolve?urn=urn:nbn:se:hj:diva-12777.
Full textPurpose: To explore how a company can make its marketing mix, the four Ps, greener. This is done with a case study of the Rockwool Group.
Background: The Rockwool Group is the world’s leading producer of stone wool. It consists of twenty-one factories in three continents and its primary business area is within insulation. The Rockwool Group’s products improve the quality of life and helps to alleviate environmental problems, such as the greenhouse effect, smog and acid rain.
Problem: Today many companies want to improve their greenness. A way to do this is by greening the marketing mix. The current green marketing literature only touches upon certain aspects of the marketing mix, but there are no recognized studies that provide guidelines on how to green the marketing mix.
Methodology: The data collection consists of several semi-structured interviews with employees from different departments. The authors interviewed employees from three subsidiaries from different parts of the world – Scandinavia, North America and the Balkans.
Conclusions: Through the case of the Rockwool Group the authors have explored how to green the marketing mix. This has shown that product, place and promotion have several factors that can be greened. However, this specific case study only shows how prices set a premium are greened. Another case focusing on standard prices can provide further suggestions to green the price.
Li, Shanshan, and Zifei Tang. "Understanding Green Marketing with Marketing Mix : a case study on The Body Shop." Thesis, Högskolan i Gävle, Avdelningen för ekonomi, 2010. http://urn.kb.se/resolve?urn=urn:nbn:se:hig:diva-8060.
Full textFan, Haofu, and Lin Zeng. "Implementation of Green Marketing Strategy in China : A Study of the Green Food Industry." Thesis, Högskolan i Gävle, Avdelningen för ekonomi, 2011. http://urn.kb.se/resolve?urn=urn:nbn:se:hig:diva-9398.
Full textLorentzson, Rebecka, and Sofia Kullberg. "Small green farm shops on the countryside and their green marketing strategies : A cross case study of how and why small green Swedish farm shops work with green marketing strategies to interact with potential customers." Thesis, Högskolan i Halmstad, Akademin för ekonomi, teknik och naturvetenskap, 2017. http://urn.kb.se/resolve?urn=urn:nbn:se:hh:diva-34084.
Full textHammarsten, Anna, and Emma Ohlsson. "Attitudes & Incentives of Green Marketing in the Clothes and Accessory Industry - Companies Perspectives." Thesis, Högskolan i Borås, Akademin för textil, teknik och ekonomi, 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:hb:diva-21691.
Full textChuwa, Lucia, and Ukpemeobong Ibokette. "The Role of Organizational Culture on Green Marketing." Thesis, Högskolan i Gävle, Avdelningen för ekonomi, 2020. http://urn.kb.se/resolve?urn=urn:nbn:se:hig:diva-32805.
Full textAguirre, Plasencia Gessica. "The Green Marketing Mix and its influence on organic (green) food consumption : A study from the food retailer perspective." Thesis, Mittuniversitetet, Institutionen för ekonomi, geografi, juridik och turism, 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:miun:diva-37670.
Full textMorel, Magali, and Francis Kwakye. "Green marketing: Consumers´ Attitude towards Eco-friendly Products and Purchase Intention in the Fast Moving Consumer Goods (FMCG) sector." Thesis, Umeå universitet, Företagsekonomi, 2012. http://urn.kb.se/resolve?urn=urn:nbn:se:umu:diva-59596.
Full textBroström, Viktor, and Elena Martinez. "Grönt värdeskapande : En kvalitativ studie om att skapa och förmedla gröna värden inom e-handeln." Thesis, Södertörns högskola, Företagsekonomi, 2021. http://urn.kb.se/resolve?urn=urn:nbn:se:sh:diva-46196.
Full textVelter, Aline Nadalin. "Um estudo dos determinantes ao comportamento pró-ambiental de professores universitários." Universidade Federal de Santa Maria, 2011. http://repositorio.ufsm.br/handle/1/4583.
Full textWith the growing pressures of social actors on the degradation of the environment and that this has direct influence on quality of life, called the growing environmental movement. Committed to this movement, the eco-consumer voice their environmental concerns in their attitudes and consequently in their buying behavior, consider seeking products that cause less adverse impacts to the environment and appreciating those that are produced by environmentally responsible companies. Thus, this study sought to identify determinates that influence the purchasing behavior of university professors of business administration courses from Brazilian institutions towards pro-environmental products. To that end, was investigated the environmental awareness of consumers using the scale of the New Ecological Paradigm (NEP-Scale) developed by Dunlap and Van Liere (1978) and updated by Dunlap et al. (2000). It was also applied the scale Enoki et al. (2008) to ascertain the impact of marketing mix strategies in their purchasing behavior pro-environment. Was conducted a survey research to then test the model through the use of structural equation modeling. The findings didn t indicate a positive relationship between environmental awareness and purchasing behavior pro-environmental. However, there were positive relationships between the strategies of price, place and product and purchasing behavior in environmentally friendly, as well as the positive influence of the promotion strategy on pricing strategies, place strategies and product strategies of green marketing. In the end, it is proven that the marketing strategies are important in influencing the pro-environmental purchase behavior of the consumers.
Com o crescimento das pressões dos atores sociais sobre a degradação do meio ambiente e a interferência direta que esse tem na qualidade de vida das pessoas, cresce o chamado movimento ambientalista. Engajado a esse movimento, o consumidor ecológico manifesta as suas preocupações ambientais nas suas atitudes e, consequentemente, no seu comportamento de compra, buscando produtos que considera causarem menos impactos negativos ao meio ambiente e valorizando aqueles que são produzidos por empresas ambientalmente responsáveis. Dessa forma, este estudo buscou identificar os determinates que influenciam o comportamento de compra de professores universitários dos cursos de administração de instituições brasileiras perante produtos pró-ambientais. Para tanto, foi averiguada a consciência ambiental desses consumidores, utilizando-se a escala do Novo Paradigma Ecológico (Escala-NEP), desenvolvida por Dunlap e Van Liere (1978) e atualizada por Dunlap et al. (2000). Também foi aplicada a escala de Enoki et al. (2008) para verificar o impacto das estratégias do mix de marketing verde no comportamento de compra próambiental. Foi conduzida uma pesquisa do tipo survey para, posteriormente, testar o modelo proposto através da utilização da modelagem de equações estruturais. Os achados não indicaram uma relação positiva entre consciência ecológica e comportamento de compra próambiental do consumidor. No entanto, ocorreram relações positivas entre as estratégias de preço, praça e produto no comportamento de compra ambientalmente favorável, assim como a influência positiva da estratégia promoção nas estratégias de preço, praça e produto do mix de marketing verde. Ao final, é comprovado que as estratégias de marketing são importantes para influenciar o comportamento de compra pró-ambiental dos consumidores.
Gryč, Matěj. "Podnikatelský záměr rozvoje společnosti GREEN SPEDITION s.r.o." Master's thesis, Vysoké učení technické v Brně. Fakulta podnikatelská, 2018. http://www.nusl.cz/ntk/nusl-377958.
Full textAhmad, Danial, and David Magariños. "Green Marketing - The impact on consumer-based brand equity : a quantitative study among the Swedish Generation Y in the fashion clothing industry." Thesis, Linnéuniversitetet, Institutionen för marknadsföring (MF), 2017. http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-65251.
Full textJustad, Julia, and Nora Eliasson. "Svenska kvinnliga konsumenters upplevda påverkan av hållbar marknadskomunikation." Thesis, Högskolan i Skövde, Institutionen för handel och företagande, 2021. http://urn.kb.se/resolve?urn=urn:nbn:se:his:diva-19934.
Full textBakground: Marketing has been a part of the society since the industrial revolution (Barregren, 2014). Through the years the marketing has adapted after the expectations of the society, and in later years the marketing communication has focused on company's social responsibility and the impact the consumption has on the climate. At the same time the consumption has increased. Swedish consumers buy and dispose of more clothes than one can assume they can consume. One reason for this can be the prices in fast fashion, because of the low prices the consumers can buy whatever they want and do not need to worry about their economy. Even though the consumer often sees themselves as environmentally friendly doesn't mean they chose the most sustainable choice of clothing. Purpose: The purpose of the study is to examine female consumers in the ages between 20-30 years old and their assumption on how green marketing affects them in the shopping experience of clothes. Theory: The theory is based on consumers attitude, corporate social responsibility and the green marketing mix. These three parts symbolise the customer, the company and the green marketing mix. These three parts symbolise the customer, the company and the product. Method: We used a qualitative method and semistructured interviews were held with 14 female consumers. Conclusion: The result of the study showed that consumers were affected by green marketing communications by legitimizing the consumers consumption of un sustainable clothes by the same company. Even though all the women in the study had a positive attitude towards sustainable clothes where there none that intentionally bought clothes that were marketed sustainable.
Stegervall, Sara, and Lina Svennberg. "Miljömärkningar inom textilbranschen : Ur konsumentens perspektiv." Thesis, Södertörns högskola, Institutionen för samhällsvetenskaper, 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:sh:diva-38539.
Full textThis study aims to identify consumers knowledge and perceptions towards eco-labels in the textile industry and if they give an impression on their consumption. The study has been conducted with a quantitative approach through a questionnaire survey that is designed on the basis of a qualitative study. Earlier literature shows that standardized eco-labels are much better than stores own eco-labels since they are based on the criteria of an independent organization. Based on this study, a conclusion can be drawn that the standardized eco-labels are more recognized and reliable than store chains own, especially "Svanen" and "Bra Miljöval". Previous literature has shown that knowledge is an important contributing factor in reducing the environmental impact when consuming garments. Consumers want to make rational and conscious sustainable choices, but lack of information and knowledge about different eco-labels makes it difficult. This lack of awareness and knowledge is largely due to limitations in marketing strategies and branding of environmentally friendly labels. The study also confirms previous research that show that the biggest reason why consumers do not buy sustainable garments is because of lack of knowledge about its impact on the environment.
Faltýnek, Aleš. "Podnikatelský plán malé společnosti se zaměřením na stimulaci prodeje tepelných čerpadel." Master's thesis, Vysoké učení technické v Brně. Fakulta podnikatelská, 2014. http://www.nusl.cz/ntk/nusl-224565.
Full textPinche, Chuquin Jennifer Patricia Fátima. "Relación entre el marketing mix verde y el valor de marca para consumidores de jabones ecológicos entre 21 y 35 años de los distritos de Miraflores, San Isidro y Barranco de Lima Metropolitana." Bachelor's thesis, Universidad Peruana de Ciencias Aplicadas (UPC), 2021. http://hdl.handle.net/10757/655112.
Full textThe present research aims to determine the existence of a relationship between green marketing mix and brand value for consumers of ecological soaps between 21 and 35 years in the districts of Miraflores, San Isidro and Barranco of Lima Metropolitana. The study is based on the validated model of the author Sadiq Sohail King Fahd of the King Fahd University of Petroleum and Minerals carried out in Saudi Arabia in 2016. For this research, both men and women were analyzed between 21 and 25 years (20.7%), between 26 and 30 years (27.9%) and 31 and 35 years (51.4%) through a descriptive methodology, a transectional or cross-sectional design and the application of a non-probabilistic convenience sampling applying the inclusion and exclusion method. The research is divided into five chapters: the first presents the antecedents, the theoretical framework and reference framework, the second develops the research plan setting the objectives and general and specific hypotheses; the third explains the work methodology; the fourth analyzes the descriptive results and the fifth finally presents the results, conclusions and recommendations. The research concludes by demonstrating the existence between the green marketing mix and brand equity at different levels and dimensions. This research is useful for anyone interested into develop a green marketing mix strategy for ecological products that wish to increase brand equity and enhance the competitive advantage of a business or trade.
Tesis
SHYU, DUN-LIN, and 徐敦玲. "Green Port Marketing Mix Elements in Taiwanese International Commercial Ports." Thesis, 2018. http://ndltd.ncl.edu.tw/handle/gz7sue.
Full text逢甲大學
運輸與物流學系
106
Green Port has become one of the most concerned issues among port operators worldwide in recent years. Most literature about Green Port in the past focused on developing greening strategy or analyzing the direction of greening plans, and therefore, the study was based on marketing and discussed considerable factors and attributes of Green Port development by analyzing survey-questionnaire. The respondents of this study included not only the staff members form Maritime & Port Bureau and Taiwan International Ports Corp-oration Ltd. (Headquarter and branches in Keelung, Hualien, Taichung and Kaohsiung) but also participants on registers of member representatives from Shipping Agencies Associations and National Association of Chinese Ship-owners. A total of 100 questionnaires were distributed (20 to MOTC, 50 to TIPC, 20 to NACS and 10 to shipping agencies). 70 valid questionnaires were received and the response rate was 70%. The study focused on Product, Price, Place and Promotion through Importance-Performance Analysis. The result indicated that the items needed to be maintained (high importance and high performance) among four factors: international environmental certification, creating complete guidelines of developing Green Port and the development and integration of wharf and transit shed facilities in Product; tax incentives and rewards in Price; building single-window system in Place; the improvement of employee training and holding forums regularly in Promotion. The items needed to be improved as a first priority (high importance and low performance): waste dumping management in Product, and setting automated online computer connections in Place. The conclusion of the study revealed the essentials of marketing mix and could be for the reference of both authorities and port-related traders when using marketing strategy and in the process of managerial decision making.
Chao, Mei-hua, and 趙美華. "Case Studies on Consumer Electronic Industry Using Green Marketing Mix Strategy in Taiwan." Thesis, 1997. http://ndltd.ncl.edu.tw/handle/50646453103760975076.
Full text大同工學院
事業經營學系
85
CASE STUDIES ON CONSUMER ELECTRONIC INDUSTRY USING GREEN MARKETING MIX STRATEGY IN TAIWAN ADVISOR : Prof. Yen-hui Chang STUDENT : Mei-hua ChaoTATUNG INSTITUTE OF TECHNOLOGYGRADUATE SCHOOL OF MANAGEMENTMASTER THESISJUNE 1997ABSTRACT During the twentieth century, the environmental movement has evolved over three distinct "waves." The first wave emerged under President Theodore Roosevelt, who recognized the need to protect wilderness lands and establish national parks. This planted the seeds that would grow into conservation battle between businessmen and environmentalists. After a period of unprecedented industrial growth, a surge of citizen activity sparked the Second Wave. The 1960s heralded an escalation of anti-pollution and conservation laws. There are some groups, such as Greenpeace, Pollution Probe, and the Environmental Defense Fund (EDF). Nowadays, it is the Third Wave. Many companies now are using their expertise to develop market-based oriented marketing programs that make ecology strategically attractive to industry. The objectives of this research are as follows: 1. To fine out what the businesses'' manners of recognition and opinions about the environmental issues are.2. To discuss how the businesses claim the environmental issues in their marketing mix strategy.3. To investigate the results of the present green marketing and whether it has achieved the preset goal or not.4. To study the factors of success and the problems with the current green marketing mix strategy .5. To offer the conclusions for this study, and suggestions of green marketing to the business, government and professional institutes by the analysis of cases and the construction of propositions. This research presents 8 propositions and 3 subpropositions according to the proposition structure . They are shown as follows:※The relationship between the green marketing strategy and the internal organization.Proposition 1 : The business that produces green products does NOT have to be the business of green "concepts."Proposition 2 : The greening in the business mostly depends on the powerful executive department and the systematization of greening procedure.※ The approach and discussion of green marketing mix in business.Proposition 3 : The green products are friendly to the environment, but the function of products is NOT necessarily raised.Proposition 4 : The price of green product in the business of green "activities" has tended to be higher than that in the business of green "coverings." Proposition 4-1 : The price of green product tends to be higher than that of non-green product but is still acceptable by the customers.Proposition 4-2 : The price of green product will be lower than it is now in the future.Proposition 5 : The green product does NOT change sales channel obviously but has much effect in the vertical sales channel integration among the forward and backward manufacturers.Proposition 6 : The media promotions and charity activities are the basic and major means of business to promote the green products.※ The result and afterthought of green marketingProposition 7 : The reduction of cost in the future has positive effect to the continuity of green marketing activities.Proposition 8 : As the result of green marketing mix to business, the non-economic performance is larger than the economic performance. Proposition 8-1 : The economic performance of green marketing will increase as the promotion of greening.
Viana, Duarte Manuel dos Santos Duarte Gomes. "Marketing plan for Club del Gourmet and SuperCor." Master's thesis, 2015. http://hdl.handle.net/10071/11599.
Full textThis Master project has the objective of developing a strategic and operational Marketing Plan to support the launch of an innovative service to the gourmet sector, more specifically at El Corte Ingles, being the service available in SuperCor and Club del Gourmet. The idea behind the service is to provide the customers’ with a gourmet recipe and all the bundle of ingredients that are inherent to the recipe, plus the possibility of adding a specific wine that goes particularly well with determined gourmet recipe. Nowadays, society already has the service of delivery of goods to consumers’ homes, and this is the some case with SuperCor and Club del Gourmet. What is lacking here in Portugal is a tailored service for the customers’ that do not have enough time to go shopping every day, do not know where to find some ingredients and do not like or know how to cook at home. This Master project intends to eradicate this problem and be the pioneer of this innovative type of delivery. A strategic and operational study was made and is presented along this master project, so that it could be identified the potential market for the service, as well as the service value and necessary characteristics are needed for the potential consumers’ of this service. A marketing strategy was also defined and designed, as well as marketing-mix components, so that it could be possible the launch of this new service for the right audience, with the accurate tools and with all the correct characteristics, and well communicated for the potential costumers’; so that this new service can be successfully launched in the gourmet market.
Este projeto de mestrado tem como objetivo o desenvolvimento de um plano de Marketing estratégico e operacional que suporte o lançamento de um serviço inovador para o sector Gourmet, mais especificamente para o El Corte Ingles, estando este serviço disponível no SuperCor e Club del Gourmet. A ideia por detrás deste serviço é de fornecer aos clientes uma receita gourmet, juntamente com o conjunto de ingredientes que são inerentes a essa mesma receita, mais a possibilidade de se lhe juntar um vinho específico que acompanhe particularmente bem com essa mesma receita gourmet. Nos dias de hoje, a nossa sociedade já possui o serviço de entrega de bens para a casa dos clientes, sendo este o mesmo caso com o SuperCor e o Club del Gourmet. O que falta em Portugal é um serviço customizado para os clientes que não têm tempo suficiente de ir às compras diariamente, não sabem onde encontrar certos ingredientes e não sabem ou não gostam de cozinhar em casa. Este projeto de mestrado tenciona erradicar este problema e ser o pioneiro deste inovador serviço de entrega. Um estudo estratégico e operacional foi feito e é apresentado ao longo deste projeto de mestrado, de modo a que possa ser identificado o mercado potencial para este serviço, assim como o valor do serviço e que características são necessárias para os potenciais consumidores deste serviço. Uma estratégia de marketing também foi definida e desenhada, assim como componentes do marketing-mix, de modo a permitir o lançamento deste novo serviço para a audiência certa, com as ferramentas mais precisas e com as características mais certas, e corretamente comunicado para os potenciais consumidores; para que este novo serviço possa ser lançado no mercado Gourmet com sucesso.
Oliveira, Catarina Peneda de. "O papel do marketing mix das marcas alimentares biológicas no comportamento e na educação dos consumidores." Master's thesis, 2019. http://hdl.handle.net/1822/60275.
Full textA atual poluição e possível esgotamento dos recursos naturais do planeta Terra combinados com a crescente preocupação em escolher alimentos mais saudáveis e respeitadores do meio ambiente, dão origem a uma nova forma de consumo: O consumo verde. Neste seguimento, as organizações identificaram esta oportunidade de negócio levando ao surgimento de várias marcas ligadas ao comércio destes produtos. As organizações presentes no estudo, são pequenas empresas que atuam a nível local na venda de alimentos e outros bens (e.g. cosméticos, produtos de limpeza) com consciência ambiental. Através de uma metodologia qualitativa de cinco entrevistas semiestruturadas foi procurado compreender de que forma a estratégia de produto, preço, comunicação e distribuição destas marcas procura influenciar o comportamento do consumidor e educá-lo no sentido de consumir de forma sustentável. Além do mais, perceber o perfil demográfico do seu cliente foi também tido em consideração. Os resultados obtidos demonstram que os clientes são, em grande parte, jovens- adultos, do género feminino, com filhos pequenos e com educação e rendimento acima da média. Em termos de estratégia, as marcas atualmente apostam na venda a granel como forma de evitar desperdício de produto e embalagem. Promovem também a venda de cabazes combinando produtos da época respeitando assim o ciclo da natureza. Informam o consumidor e interagem com ele, essencialmente, através de redes sociais, newsletters, workshops e eventos. Procuram fornecedores certificados, locais ou nacionais, de modo a que o transporte seja o menos poluente possível. Os principais conceitos abordados na presente dissertação passam pelo comportamento do consumidor, consumo e marketing verde e também pelo composto de marketing.
The current pollution and possible depletion of Earth's natural resources combined with the growing concern in choosing healthier and environmentally friendly food, gives origin to a new way of consumption: Green consumption. Therefore, organizations have identified this business opportunity leading to the emergence of several brands related to the commerce of these kinds of products. The organizations participating in this study are small companies that act locally in selling food and other goods (e.g. cosmetics, cleaning products) with env ironmental awareness. Through a qualitative methodology of five semi-structured interviews, an attempt was made to understand how the strategy of product, price, communication and distribution of these brands seek to influence consumer behavior and educate consumers to act in a sustainable way. Moreover, realizing the demographic profile of their client has also been taken into consideration. The results show that clients are largely young-adult, female, with small children and above-average education and income. In terms of strategy, the brands currently bet on the sale in bulk as a way to avoid waste of product and packaging. They also promote the sale of baskets combining products of the season thus respecting the cycle of nature. Informing consumers and interacting with them, is essentially through sociais networks, newsletters, workshops and events. They look for certified local or national suppliers so that the transport is less pollutant as possible. The main concepts addressed in this dissertation are consumer behavior, consumer and green marketing and also marketing compound.
Poupineau, Sarah, and Claire Pouzadoux. "Internal and External factors that influence the ecotourists : A study on green consumer behavior, applied to ecotourism." Thesis, 2013. http://urn.kb.se/resolve?urn=urn:nbn:se:hh:diva-22519.
Full textCho, Pei-Yi, and 卓佩怡. "A Study of a Marketing-Mix Decision Model for Allocating Advertising Budget and Pricing Target Product-An Example of Green Tea Product from Taiwan." Thesis, 2006. http://ndltd.ncl.edu.tw/handle/33132721327988508521.
Full text輔仁大學
資訊管理學系
94
Facing fast variety of environment, an enterprise must create more profits and market share for maintaining its competitive advantage and the source of customers. The operations are changed from production-, product-, or sales-oriented type to marketing -oriented type. Using several marketing methods for understanding customers' requirements, target markets are identified and then the information of products or service are correctly delivered to the right customers for attracting main potential customers to purchase all related products automatically. Under the constraints of finite advertisement resources, a media budget allocation and product pricing model is formulated in this study for optimizing various business advantages such as profit, market share, etc. A multi-objective programming is used to represent the media budget allocation and product pricing model. A prototype system based on the model is built in this study, and famous software packages Expert Choice and Lingo 9.0 are integrated and used to analyze the data and obtain the optimal planning solution interactively. Finally, under different parameter and scenario settings, several situational analyses of each enterprise’s conditions from its environment or objective are implemented. Also, some important managerial implications and guidelines are obtained from more empirical examples to help administrators effectively manage and monitor the operational strategy of each company.
Moraes, Cátia Sofia da Silva. "Are consumers wiling to adhere to companies’ environmentally friendly packaging? : case study on Rituals and Lush Refill vs Naked Package." Master's thesis, 2018. http://hdl.handle.net/10400.14/25520.
Full textRituals e a Lush são duas empresas de cosméticos que procuraram ir além de abordar a poluição para criar uma estratégia de sustentabilidade ambiental através das suas embalagens ou a falta delas. A Rituals desenvolveu uma embalagem de recarga para todos os hidratantes corporais e faciais, e a Lush, por outro lado, retirou 35% das embalagens dos seus produtos. Esta tese fornece um olhar mais atento a estas duas empresas e às suas iniciativas ambientais em relação às embalagens, bem como ao comportamento dos consumidores, à sua eficácia e como esta pode influenciar a disposição de pagar mais por produtos amigos do ambiente. Isto irá ajudar a entender se as iniciativas Rituals e Lush estão alinhadas com os consumidores. A análise é baseada na literatura, clientes mistério, grupos de foco e um questionário. Os resultados mostraram que os conceitos referidos são bem-recebidos pelos consumidores, e que se as preocupações mencionadas nesta tese forem abordadas, estas empresas podem se tornar num exemplo para o resto do mercado. Também foi visto que apesar de existirem comportamentos ambientalmente amigáveis por parte dos consumidores, estes quando questionados sobre os preços não mostraram grande abertura.