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Relevant bibliographies by topics / Grievance management

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Academic literature on the topic 'Grievance management'

Author: Grafiati

Published: 2 June 2025

Last updated: 31 July 2025

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Journal articles on the topic "Grievance management"

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Ng, Ignace, and Ali Dastmalchian. "Determinants of Grievance Outcomes: A Case Study." ILR Review 42, no. 3 (1989): 393–403. http://dx.doi.org/10.1177/001979398904200305.

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Analyzing 1,160 grievance cases from the Canadian federal sector, all of which were resolved short of arbitration, the authors find that the highest percentages of decisions favorable to grievants occur in the early steps of the grievance procedure; the grievances of higher-paid employees are more likely to be granted than are those of lower-paid employees; and grievance outcomes vary depending on the nature of the issue, with grievances over working conditions most likely to be granted and grievances over assignment of work duties least likely to be granted.

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Dhanabhakyam, M., and P. Monish. "Impact of Employee Grievance Identification Strategies on Job Performance with Special Reference to Info Park and Techno Park, Kerala." Asian Journal of Managerial Science 10, no. 1 (2021): 33–35. http://dx.doi.org/10.51983/ajms-2021.10.1.2805.

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Employee grievance management is considered as the most important aspects of every organization. These grievances may arise from working conditions, health and safety, performance appraisal, relationship with superior and subordinates, training and development activities and personal aspects. Some of the psychological and behavioral aspects are also leads to employee grievances. Grievances are not complaints. The registered complaints or complaints followed formal structure are known as grievances. IT industry faced many challenges over years. Talent management and change management issues, pe

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Dhanabhakyam, Dr M., and Monish P. "Role of Employee Grievance Management on Job Commitment and Organizational Justice." Mediterranean Journal of Basic and Applied Sciences 06, no. 01 (2022): 45–50. http://dx.doi.org/10.46382/mjbas.2022.6105.

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Employee grievance management is considered as the most significant human resource strategy for improving organizational effectiveness and commitment. Dissatisfied employees are critical for every organizations. This dissatisfaction would leads to employee employer conflicts, job burnout and employee turnover. Hence it is essential to design effective grievance management strategies in companies. Information technology employees have been facing many challenges and problems in their workplace. Such challenges lead to reporting of employee grievances. Management should take care of those grieva

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Nyitse, Gabriel Tivlumun, and Yakachat Zamani. "Impact of Employee Grievance Management on Organizational Performance." Journal of Communication 5, no. 3 (2024): 59–72. http://dx.doi.org/10.47941/jcomm.2121.

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Purpose: This paper examined the impact of employees' grievance management on organizational performance. The paper derives from conceptual points of view in available literatures that there is a coefficient relationship between the variables: employees' grievances, and organizational performance; hence, effective management of employee grievance is essential for harmonious workplace relationship, team spirit, employees' loyalty and commitment, as well as improved organizational productivity and performance. In the face of this necessity, there is still a relative lack of, or poor employee gri

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Bemmels, Brian. "The Determinants of Grievance Initiation." ILR Review 47, no. 2 (1994): 285–301. http://dx.doi.org/10.1177/001979399404700208.

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The author estimates a behavioral model of grievance initiation with 1990 survey data on 1,205 work groups in Canada. The behaviors of supervisors, employees, and shop stewards—such as the degree to which supervisors emphasized productivity rather than friendly relations with employees—were significantly related to grievance rates, but the determinants of grievance rates varied across grievance issues. The results suggest, for example, that the grievances most likely to be initiated by stewards rather than employees were those involving job descriptions, and that grievances over work rules wer

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Phuyal, Aayousha. "Understanding Employee Grievances." International Journal of Atharva 2, no. 1 (2024): 152–65. http://dx.doi.org/10.3126/ija.v2i1.63662.

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The perceptions of employees towards grievance handling, the grievances present among employees, the grievance handling practices, and the main causes of employee grievances in the hotel industry of Nepal. The research employed a cross-sectional time horizon and descriptive research methodology, collecting data through questionnaires. Demographic information revealed that a majority of respondents were young adults below the age of 25. Employee grievances primarily revolved around unmanageable work pressure, lack of facilities, recognition, and teamwork, indicating areas for improvement in org

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Ashlesha, Adki, Avanaganti Ujwala, Gundam Rohith Reddy, and Jinugu Ranjith. "Grievance Central Hub." International Journal for Research in Applied Science and Engineering Technology 12, no. 3 (2024): 2013–18. http://dx.doi.org/10.22214/ijraset.2024.59227.

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Abstract: The Grievance Central Hub is a revolutionary approach to managing grievances within organizations. It offers a confidential, user-friendly, transparent system, fostering open communication and accountability. This portal efficiently handles grievances raised by individuals in the organization, promoting transparency and efficiency. Accessible to all with a userfriendly interface, it prioritizes security and confidentiality when handling complaints. Real-time tracking and updates on grievance status ensure that both students and faculty members are well-informed throughout the resolut

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Chaykowski, Richard P., George A. Slotsve, and J. S. Butler. "A Simultaneous Analysis of Grievance Activity and Outcome Decisions." ILR Review 45, no. 4 (1992): 724–37. http://dx.doi.org/10.1177/001979399204500408.

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The authors develop an approach for simultaneously analyzing the determinants of grievance filing activity and grievance outcomes at each stage of the grievance process. The value of this approach is demonstrated by an analysis of grievance data from a Canadian private sector firm for the years 1980–81, which shows that the determinants of the propensity to file a grievance (such as the subject matter of the grievance and past grievance filing activity) and the determinants of decision outcomes (particularly personal characteristics of the grievant) both varied across stages of the grievance p

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Supriya, Bhagat, Gagandeep Virdi Ms., and Raju Roshen. "Grievance Handling Procedure a case of Soft Zeal Technology Pvt. ltd, Pune." International Journal of Trend in Scientific Research and Development 2, no. 4 (2018): 918–24. https://doi.org/10.31142/ijtsrd13101.

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This research paper focuses on the grievance handling procedure at Soft Zeal Technology Pvt. Ltd .Pune. Maharashtra. The objective of this paper is to determine the effective handling of the grievances faced by the employee. The study identifies the most common factors for arising the grievances at the place of employment. The study also looks for the root of grievance faced by an employee, grievance handling techniques, and the management procedures of resolving the grievances. Supriya Bhagat | Ms. Gagandeep Virdi | Roshen Raju "Grievance Handling Procedure a case of Soft Zeal Technology

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Gulzar, Rafia, Shakeel Rehman, and Taoufik Radouch. "Process of grievance management in health care organization: An employee perspective." Corporate Governance and Organizational Behavior Review 7, no. 4 (2023): 8–21. http://dx.doi.org/10.22495/cgobrv7i4p1.

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An investigation into the grievance management process of organizations is imperative with an increasing concern over healthy work cultures in organizations. Using a behavior-response model, a structured survey was administered to employees of a leading healthcare institute to explore their perspectives on the grievance management process. According to the findings of the study, there is a strong association between grievance management constructs and the grievance management process, and factors like acceptance of grievance by supervisors, supervisors’ attitudes toward grievant, and employee

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Dissertations / Theses on the topic "Grievance management"

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Chuan-Cheng, Wu. "A quality model for an employee grievance system." Thesis, University of the West of Scotland, 1997. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.360235.

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Rivlin, Jennifer N. "Conflict management climate related to employment litigation." Diss., Georgia Institute of Technology, 2001. http://hdl.handle.net/1853/29532.

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King, Cheryl Denise 1964. "Grievance expression between coworkers: Reliability and validity of a measurement scale." Thesis, The University of Arizona, 1988. http://hdl.handle.net/10150/291923.

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This study reports the development of the Grievance Expression Scale (GES), a self-report measurement instrument of how organizational members express objections or complaints that they have about one another's behavior. The GES focuses on grievance expression as a precursor to conflict, and was developed in response to a lack of focus in current conflict instruments on conflict communication behavior and the influence of situational variables on that behavior. Additionally, the scale was derived from an interdisciplinary theoretical base, incorporating organizational conflict management resea

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Yang, Duanyi Ph D. Massachusetts Institute of Technology. "Why don't they complain? : the social determinants of Chinese migrant workers' grievance behaviors." Thesis, Massachusetts Institute of Technology, 2017. http://hdl.handle.net/1721.1/113950.

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Thesis: S.M. in Management Research, Massachusetts Institute of Technology, Sloan School of Management, 2017.<br>Cataloged from PDF version of thesis.<br>Includes bibliographical references (pages 38-42).<br>Using survey data from China, I examine how migrant workers respond to violations of labor law in their workplaces. The central puzzle explored is why, given apparent widespread violations, some workers choose not to pursue remedies. I find that workers with shared local identities with their employers are less likely to be exposed to safety and health hazards at work, less likely to have

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Sizani, Lulama Viwe. "An assessment of grievance investigations by the public service commission in South Africa." Thesis, Cape Peninsula University of Technology, 2016. http://hdl.handle.net/20.500.11838/2422.

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Thesis (MTech (Public Management))--Cape Peninsula University of Technology, 2016.<br>This study assessed the role of the Public Service Commission (PSC) in the public service grievance investigations in South Africa, with the intention of finding a feasible approach for constructing and attending to fair and just grievance procedure. This study also sought to investigate the effectiveness of the methods used by the PSC employee grievances with the intention of recommending an appropriate approach in dealing with grievances. The PSC, as a Constitutional oversight body, may be charged with resp

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Boros, Elizabeth Jane. "Minority shareholders : prevention and remedy of common grievances." Thesis, University of Cambridge, 1992. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.334094.

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Kawharu, Merata. "Dimensions of kaitiakitanga : an investigation of a customary Maori principle of resource management." Thesis, University of Oxford, 1998. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.264844.

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Luthar, Harsh K. "The two-way gender bias in management evaluations and decision making : evaluations of managers vs. evaluations of grievants /." Diss., This resource online, 1993. http://scholar.lib.vt.edu/theses/available/etd-02022007-133642/.

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Walker, Bernard L. "For Better or for Worse: Employment Relationship Problems under the Employment Relations Act 2000." Thesis, University of Canterbury. Management, 2009. http://hdl.handle.net/10092/4388.

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The existing grievance literature has tended to focus on employee decisions concerning dispute action in light of Hirschman’s (1970) ‘loyalty voice exit’ (LVE) model. The present research sought to take an alternative approach by exploring the processes associated with grievances and disputes, through following a series of cases covering both employer and employee perspectives of the same dispute. The cases involved individual-level disputes where the parties were still in an ongoing employment relationship at the time that they accessed the mediation services of the government employment agen

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HUAN-CHI, HSUEH, and 薛環琪. "Performance Evaluation of Environmental Protection Bereau in Taiwan—A Reasearch on Grievance Statement Management and Measures to Convenient People." Thesis, 2005. http://ndltd.ncl.edu.tw/handle/67863199619656053591.

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碩士<br>國立中山大學<br>公共事務管理研究所<br>93<br>Due to the prosperity of industry and business in these days, the population density is getting higher and higher. At the meantime of high development pursuit, life quality, ecology balance, health, and the environment for the descendants are as well affected. With the rise of environmental protection consciousness, the hope to defend individual rights and protect living surrounding is more highly emphasized. Because of the lack of pertinent access, people go out protesting their rights which has caused disorder and chaos in our society. It has had negative i

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Books on the topic "Grievance management"

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Fear, Elaine. The management of discipline and grievance handling. Local Government Training Board, 1986.

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Varman, Rahul. Political processes in grievance resolution: Managing meaning of due process in organization. Indian Institute of Management, 1994.

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Chadha, Prem. The Alchemy: Grievance behaviour to work-motivation. Rupa & Co., 2006.

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Pindur, Wolfgang. A manager's guide to informal complaint handling. International Personnel Management Association, 1990.

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McCabe, Douglas M. Corporate nonunion complaint procedures and systems: A strategic human resources management analysis. Praeger, 1988.

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South Africa. Public Service Commission. Branch: Investigations and Human Resource Reviews., ed. Report on grievance trends in the public service. Public Service Commission, 2007.

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United States. Congress. Office of Compliance. Labor-management relations. Office of Compliance, 2008.

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Virginia. General Assembly. Joint Legislative Audit & Review Commission. Review of the use of grievance hearing officers: Report of the Joint Legislative Audit and Review Commission to the Governor and the General Assembly of Virginia. Commonwealth of Virginia, 2000.

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Deitsch, Clarence R. The arbitration of rights disputes in the public sector. Quorum Books, 1990.

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Horowitz, Arthur A. Exceptions to arbitration awards in the federal sector: A handy reference guide. FPMI Communications, 2002.

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Book chapters on the topic "Grievance management"

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Werner, William B. "Grievance." In The Encyclopedia of Human Resource Management. Pfeiffer: A Wiley Imprint, 2012. http://dx.doi.org/10.1002/9781118364741.ch44.

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Silva, Titus De. "SP 019 Grievance Procedure." In Integrating Business Management Processes. Productivity Press, 2020. http://dx.doi.org/10.4324/9781003042846-88.

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Shettigar, Rakshitha, Nishant Dalvi, Ketan Ingale, Farhan Ansari, and Ramkrushna C. Maheshwar. "Blockchain-Based Grievance Management System." In Evolution in Computational Intelligence. Springer Singapore, 2020. http://dx.doi.org/10.1007/978-981-15-5788-0_20.

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Adhvaryu, Achyuta, Smit Gade, Piyush Gandhi, et al. "Amplifying Worker Voice with Technology and Organizational Incentives." In Introduction to Development Engineering. Springer International Publishing, 2022. http://dx.doi.org/10.1007/978-3-030-86065-3_13.

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AbstractEconomic development can be driven by large, high-performing firms that provide safe, dignified jobs with living wages. The garment manufacturing industry is a large, economically important sector concentrated in low- and middle-income countries; however, it has been characterized by persistent neglect of workers’ concerns and working conditions. This case study explores whether digital communication platforms, combined with improvements in management, can empower garment factory workers to voice their concerns and have their grievances addressed. We describe a series of randomized exp

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Sowa, Jessica E. "Managing Employee Problems: State Government Grievance and Complaint Resolution Systems and Practices." In Public Human Resource Management: Problems and Prospects. CQ Press, 2016. http://dx.doi.org/10.4135/9781483395982.n17.

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Vecchi, Gregory M., Mary Ann Markey, and Jeffrey A. Daniels. "Threat Management." In Fatal Grievances. Routledge, 2022. http://dx.doi.org/10.4324/9780429029134-7.

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Vecchi, Gregory M., Mary Ann Markey, and Jeffrey A. Daniels. "Threat Management." In Fatal Grievances. Routledge, 2022. http://dx.doi.org/10.4324/9780429029134-5.

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Vecchi, Gregory M., Mary Ann Markey, and Jeffrey A. Daniels. "Threat Management." In Fatal Grievances. Routledge, 2022. http://dx.doi.org/10.4324/9780429029134-6.

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Thompson, Neil. "Dealing with grievances." In People management. Macmillan Education UK, 2013. http://dx.doi.org/10.1007/978-1-137-30845-0_10.

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Klaas, Brian. "Discipline and Grievances." In The SAGE Handbook of Human Resource Management. SAGE Publications Ltd, 2019. http://dx.doi.org/10.4135/9781529714852.n20.

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Conference papers on the topic "Grievance management"

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Sidharth, G., Abijeeth Vasra, S. Sridevi, C. Deisy, and M. K. A. Ahamed Khan. "Automation of Grievance Registration using Transfer Learning." In 2023 3rd International Conference on Innovative Practices in Technology and Management (ICIPTM). IEEE, 2023. http://dx.doi.org/10.1109/iciptm57143.2023.10118181.

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Yi, Heng Jing, and Cynthia Ann Peterson. "Lessons Learnt And Emerging Good Practices in Grievance Management." In SPE Asia Pacific Health, Safety, Security, Environment and Social Responsibility Conference. Society of Petroleum Engineers, 2017. http://dx.doi.org/10.2118/185206-ms.

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Auguskani, P. Lovelin, V. Sree Devi, A. Darwin Jose Raju, J. M. Jerlin Priya, and M. Marsaline Beno. "Risk reduction using grievance handling mechanism in handloom industry." In 2017 IEEE International Conference on Industrial Engineering and Engineering Management (IEEM). IEEE, 2017. http://dx.doi.org/10.1109/ieem.2017.8290081.

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Grober, Jan Harm Fouche. "Indigenous People, Grievance And Claims Management, Resettlement - Lessons Learn In Africa." In International Conference on Health, Safety and Environment in Oil and Gas Exploration and Production. Society of Petroleum Engineers, 2012. http://dx.doi.org/10.2118/156140-ms.

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Che Arshad, Afzariah Binti. "The Journey Towards Effective Grievance Mechanism in Upstream." In SPE/IATMI Asia Pacific Oil & Gas Conference and Exhibition. SPE, 2023. http://dx.doi.org/10.2118/215390-ms.

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Abstract The United Nations Guiding Principles on Business and Human Rights (UNGP BHR) provides a clear framework in managing the aspect of human rights for governments and business sectors. While the governments are responsible to protect the human rights, businesses must respect these human rights and ensure an adequate access to remedies for the affected stakeholders. A well-designed grievance mechanism is a pivotal element in promoting accountability and transparency, with all due respect to human rights within the Company. This paper elaborates on the remarkable journey of PETRONAS Upstre

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Ismayilov, Ibrahim, Aysel Yusifzade, and Abdulla Alakbarov. "Human Rights and Transparent Grievance Management: the way we operate in Azerbaijan." In International Conference on Health, Safety and Environment in Oil and Gas Exploration and Production. Society of Petroleum Engineers, 2012. http://dx.doi.org/10.2118/157427-ms.

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Jeniffer. S, Mary, and Anu Chandran. "PAPER TITLE: SCANNING THE NUANCED DIMENSIONS OF GRIEVANCE REDRESSAL AS PRIME CUSTOMER RETENTION STRATEGY IN INDIAN TRAVEL INSURANCE INDUSTRY." In International Conference on Hospitality & Tourism Management. TIIKM, 2016. http://dx.doi.org/10.17501/icoht.2016.4112.

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Andrlić, Berislav, Bajeesh Balakrishnan, and Swetha Parivara. "E-HRM and the application of AI for globalization and sustainable development." In Employment, Education and Entrepreneurship 2024. Faculty of Business Economics and Entrepreneurship, 2024. https://doi.org/10.5937/eee24008a.

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The role of technology is significant in driving the work activities of human resources departments in organisations. This practically introduces the concept of E-HRM system. The E-HRM concept is adopted by organisations to ensure a smooth flow of employee related matters such as: employee database management, employee onboarding, employee grievance, employee separation that is executed and controlled through digital transformation. The researchers conducted a pilot survey to collect certain data that are in lines to the human resources activities performed with the help of EHRM system. The co

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Jadhav, Amolkumar N., Suraj K. Nikam, Rohit S. Nikam, Akash R. Gaikwad, and Shubham S. Bandgar. "Panchayat Raj Services: A Flutter Based Mobile Application." In The Second International Conference of AI new Technology and open Discussion. Algorithm Lab, 2025. https://doi.org/10.63211/j.p.25.645322.

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The Panchayat Raj Services application is a mobile-based platform designed to enhance the accessibility and efficiency of government services in rural areas. Traditional governance processes in Panchayats often involve bureaucratic delays, lack of transparency, and limited reach. To address these challenges, this application leverages Flutter and Firebase to provide a seamless and user-friendly interface for villagers to access government schemes, documentation services, and grievance redressal mechanisms. By digitizing these processes, the project aims to bridge the gap between rural citizens

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Thiagarajan, D., Roshan T. S. Arsath, Aditya R. Arun, and E. Dinesh. "Shopper’s Cart." In International Research Conference on IOT, Cloud and Data Science. Trans Tech Publications Ltd, 2023. http://dx.doi.org/10.4028/p-83x934.

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This task Online Grocery Shopping is one of most recent usefulness upgrade instruments utilized broadly by all associations any place there is a need of booking of objection by means of administrator and investigation of protests which are made or are forthcoming. Our site C2C.com is an internet based grievance the board framework where the issues of the clients can be enrolled on the web and settled by the various degrees of architects. Likewise adaptability is given to the clients can without much of a stretch determination their issues by speaking with engineer over web. C2C.com is a site t

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Reports on the topic "Grievance management"

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Muñoz Fernandez, Cristina, and Patricia Henriquez. IDB Environmental and Social Grievance Protocol: 2023 Annual Report. Inter-American Development Bank, 2024. http://dx.doi.org/10.18235/0013137.

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Since November 2021, when the Environmental and Social Policy Framework entered into effect, the IDB has a direct channel, at the management level, for stakeholders to contact the institution directly when they wish to file a complaint about the environmental or social performance of IDB-financed projects. The IDB Grievance Protocol is part of the IDB Group's complaint system, through which the first line of attention to users is the project-level complaint and grievance mechanism. Users can also access IDB management grievance mechanisms, and as a last resort, the Independent Consultation and

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Melad, Kris Ann. From Complaints to Opportunities: Analyzing Grievance Trends and Responsiveness in the 4Ps. Philippine Institute for Development Studies, 2023. http://dx.doi.org/10.62986/dp2023.25.

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The 4Ps grievance redress system (GRS) is designed to facilitate due process in resolving the concerns and complaints about the program of beneficiary households, program stakeholders, and the general public. As with other social programs globally, the 4Ps GRS serves as a social accountability measure in response to risks of error, fraud, corruption, and leakages due to the intensive requirements and complexity of its operations. This study investigates the 4Ps GRS by analyzing grievance case data from 2010 to 2022. Key patterns and challenges emerged, with a notable increase in grievance volu

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มนัสไพบูลย์, จุฑา. ประเด็นข้อพิพาทเกี่ยวกับสิทธิและประโยชน์ในข้อตกลงสภาพการจ้าง : รายงานวิจัย. จุฬาลงกรณ์มหาวิทยาลัย, 1985. https://doi.org/10.58837/chula.res.1985.25.

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Workers in Thailand were given the right to organize and the right to bargain collectively in 1972 when the ban imposed since 1958 was revoked. From the date the long-awaited freedom was allowed, thousands of industrial disputes occurred many of which culminated into work stoppages. Collective agreements concluded in the past were arbitrary and did not differentiate clearly as to labour's and management's rights and interests. The purpose of this study is to investigate whether representatives of most union and management in Thailand have become sophisticated enough to have their respective ri

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Zeba, Mattia, Roberta Medda-Windischer, Andrea Carlà, and Alexandra Cosima Budabin. Civic Education as Preventive Measure and Inclusionary Practice. Glasgow Caledonian University, 2025. https://doi.org/10.59019/ddzh5n65.

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In the framework of the D.Rad project, WP10 – entitled Civic education as preventive measure and inclusionary practice – seeks to prevent youth radicalisation through civic education and to identify new pedagogical methods and interactive, participatory tools for building pro-social resilience to radical ideologies. We consider as ‘civic education programs’ all those initiatives of instruction that aim at affecting “people’s beliefs, commitments, capabilities, and actions as members or prospective members of communities”1, as well as foster critical thinking and promoting “civic engagement and

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Office of the Special Project Facilitator’s Lessons Learned: Sri Lanka Integrated Road Investment Program. Asian Development Bank, 2021. http://dx.doi.org/10.22617/arm200271-2.

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The Office of the Special Project Facilitator (OSPF) is responsible for the problem-solving function of the Accountability Mechanism of the Asian Development Bank (ADB). It aims to actively respond to the concerns of people affected by ADB-assisted projects through fair, transparent, and consensus-based problem-solving. This publication discusses issues and resolutions relating to an integrated road investment project in Sri Lanka. It is one of OSPF’s Lessons Learned series of case studies on its complaint management experience—from project preparation, design, and processing to implementation

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