Relevant bibliographies by topics / Grievance procedures

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  1. Journal articles
  2. Dissertations / Theses
  3. Books
  4. Book chapters
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Academic literature on the topic 'Grievance procedures'

Author: Grafiati
Published: 4 June 2021
Last updated: 25 July 2025

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Journal articles on the topic "Grievance procedures"

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Supriya, Bhagat, Gagandeep Virdi Ms., and Raju Roshen. "Grievance Handling Procedure a case of Soft Zeal Technology Pvt. ltd, Pune." International Journal of Trend in Scientific Research and Development 2, no. 4 (2018): 918–24. https://doi.org/10.31142/ijtsrd13101.

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This research paper focuses on the grievance handling procedure at Soft Zeal Technology Pvt. Ltd .Pune. Maharashtra. The objective of this paper is to determine the effective handling of the grievances faced by the employee. The study identifies the most common factors for arising the grievances at the place of employment. The study also looks for the root of grievance faced by an employee, grievance handling techniques, and the management procedures of resolving the grievances. Supriya Bhagat | Ms. Gagandeep Virdi | Roshen Raju "Grievance Handling Procedure a case of Soft Zeal Technology
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Snekalatha, Dr T., K. Prathipa, and R. Ramyakrishnan. "Employee Satisfaction Towards the Grievances Handling Procedure in Super Auto Forge Private Limited, Chennai." INTERANTIONAL JOURNAL OF SCIENTIFIC RESEARCH IN ENGINEERING AND MANAGEMENT 09, no. 03 (2025): 1–9. https://doi.org/10.55041/ijsrem43359.

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Employee satisfaction with grievance handling procedures is crucial for maintaining a positive work environment and fostering organizational commitment. This study examines the effectiveness of the grievance handling mechanism at Super Auto Forge Pvt. Ltd. and its impact on employee satisfaction. The research explores factors such as transparency, response time, fairness, and management involvement in resolving grievances. Data collected through employee feedback and analysis of grievance resolution outcomes reveal the strengths and areas for improvement in the system. The findings suggest tha
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Bohlander, George W. "Public Sector Independent Grievance Systems: Methods and Procedures." Public Personnel Management 18, no. 3 (1989): 339–54. http://dx.doi.org/10.1177/009102608901800307.

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This research examined public sector independent grievance procedures in twenty-two agencies in the Southwest United States. Non-union grievance systems are championed as a way to equitably adjudicate employee problems while additionally fostering agency objectives and lessening the possibility of employee legal suits. Content analysis was used to determine the purpose of grievance programs, grievable issues, employee representation, neutral third-party resolution of cases, and different grievance systems and their methodologies. Based upon study findings, suggestions are offered to implement
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Dosanjh, Kash, and Adam Bernstein. "An employer's guide to grievance procedures." Nursing and Residential Care 25, no. 5 (2023): 1–4. http://dx.doi.org/10.12968/nrec.2023.0009.

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Dr.S.MAHENDRAN, Dr.V.RAJESWARI. "A Study On Employee Grievance And Redressal Procedures In Tamilnadu State Transport Corporation Limited." Journal of Research & Development' 14, no. 11 (2022): 134–37. https://doi.org/10.5281/zenodo.7052905.

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<strong>Abstr</strong>act: &nbsp;The personnel or industrial relations department of the organization is responsible for maintaining peace and harmony among employer and employee. The healthy relations between employer/management and employee/worker can be achieved through the agreed solutions for different problems. A worker who isdissatisfied may not work at full capacity and cause significant loss of production. Grievances are the expressed complaints about working conditions and environment in which employee work. It is related with day to day work. Grievances emerge out of the dissatisfac
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Phiri Kuleti, Elizabeth. "Sources of Employee Grievances: Procedures and Employee Job Satisfaction among Seventh-day Adventist Institutions in Malawi." Pan-African Journal of Education and Social Sciences 3, no. 2 (2022): 13–24. http://dx.doi.org/10.56893/pajes.2022-v3i2.211.

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In the workplace, complaints and concerns arise from time to time. Organizations must have an effective grievance-handling mechanism to address such issues. This study aimed to assess the sources of employee grievances, the current procedures for handling grievances, and their relationship with employee job satisfaction in selected Seventh-day advisory institutions in Malawi. Two hundred thirty-one employees participated in the study. Based on the reported findings, sources of employee grievances are communication, workload, working conditions, organizational culture, and supervision. However,
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Phuyal, Aayousha. "Understanding Employee Grievances." International Journal of Atharva 2, no. 1 (2024): 152–65. http://dx.doi.org/10.3126/ija.v2i1.63662.

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The perceptions of employees towards grievance handling, the grievances present among employees, the grievance handling practices, and the main causes of employee grievances in the hotel industry of Nepal. The research employed a cross-sectional time horizon and descriptive research methodology, collecting data through questionnaires. Demographic information revealed that a majority of respondents were young adults below the age of 25. Employee grievances primarily revolved around unmanageable work pressure, lack of facilities, recognition, and teamwork, indicating areas for improvement in org
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Venediktov, Serhii. "CONCERNING THE PREVENTION OF INDIVIDUAL LABOUR DISPUTES." Bulletin of Taras Shevchenko National University of Kyiv. Legal Studies, no. 122 (2022): 16–19. http://dx.doi.org/10.17721/1728-2195/2022/3.122-3.

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The paper analyses the peculiarities of prevention of labor disputes through the implementation of grievance procedures at the enterprise level. The existing mechanisms for resolving individual labor disputes in Ukraine cannot be called fully effective, which is primarily due to the lack of balanced legislative regulation of this issue. In addition, the result of the resolution of an individual labor dispute does not always lead to the satisfaction of the interests of both sides of the employment relationship – the employee and the employer. In this regard, an important place in the current la
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Hunter, Sonia, and Brian H. Kleiner. "Effective grievance handling procedures." Management Research News 27, no. 1/2 (2004): 85–94. http://dx.doi.org/10.1108/01409170410784374.

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Smith, Mable H. "Grievance procedures resolve conflict." Nursing Management (Springhouse) 33, no. 4 (2002): 13. http://dx.doi.org/10.1097/00006247-200204000-00003.

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Dissertations / Theses on the topic "Grievance procedures"

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King, Lyn Carol. "Public service commission grievance recommendation process." Thesis, Nelson Mandela University, 2017. http://hdl.handle.net/10948/18002.

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The Public Service Commission (PSC) is an independent oversight body established in terms of chapter 10 of the Constitution, 1996. Although, its powers and functions were enacted in the Public Service Commission Act, 1997, this institution has been in existence since the early 1900’s. As an institution which was birthed during an era wrought with injustice, inequality upon a labour law framework which barely existed as the concept is understood today, the PSC played a leading role in the management of the public service. The influence of the Treasury, Governor-General and socio-political force
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Rivlin, Jennifer N. "Conflict management climate related to employment litigation." Diss., Georgia Institute of Technology, 2001. http://hdl.handle.net/1853/29532.

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Murrmann, Suzanne Karsa. "A study of grievance procedure dimensionality in a non-union setting." Diss., Virginia Polytechnic Institute and State University, 1985. http://hdl.handle.net/10919/49955.

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The purpose of this study was to analyze a nonunion grievance procedure and its relationship to employee attitudes toward their jobs and toward unionization. The analysis had three main focuses of concern. First, an investigation was made of the underlying dimensions of grievance procedures. Second, an assessment was made of employee satisfaction with a unique grievance procedure established for their use. Areas of inquiry were selected based on the concept of procedure multidimensionality. Third, the relationship between employee perceptions of the grievance procedure, job satisfaction, and e
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Cano, Yvonne. "Principal decision-making and the teachers' use of the complaint and grievance procedure." Diss., The University of Arizona, 1992. http://hdl.handle.net/10150/185901.

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Current research in collective bargaining suggests the need to investigate how contracts and agreements are interpreted at school sites. Speculation about the effects of collective bargaining describe comprehensive situations and neglect the individual settings which are most critically affected. Furthermore, a need persists to reveal those aspects of "life as a principal" that are affected by collective bargaining, teacher behaviors, and interpretations and decisions that occur within this working domain. This qualitative study addressed these issues. It investigated how 15 principals, kinder
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Fields, Karal. "Describing the literature that assesses the Unites [sic] States Postal Service redress program /." View online, 2006. http://ecommons.txstate.edu/arp/111/.

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Bunch, Ardene D. Jr. "Teacher Dispute Resolution Procedures in Virginia: Demographic Characteristics and Opinions of Neutral Chairpersons, School Division Superintendents, Attorneys, and Teacher Association Leaders." Diss., Virginia Tech, 1998. http://hdl.handle.net/10919/30396.

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The purposes of this study were to examine the opinions of respondents regarding dispute resolution procedures utilized by public school teachers as described in sections 22.1- 312 of the Code of Virginia. In this study, demographic and opinion data were collected from individuals selected to serve as neutral chairpersons of fact-finding panels, school division superintendents or designees, local teacher association presidents, Virginia Education Association UniServ directors, and attorneys. The history, development, and intent of teacher dispute resolution procedures are presented in Chapte
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Burnley, M. Caroline E. (Mary Caroline Elizabeth) Carleton University Dissertation Psychology. "Sexual harassment in academic institutions: the effects of grievance procedures on deliberation processes and outcomes." Ottawa, 1994.

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Sizani, Lulama Viwe. "An assessment of grievance investigations by the public service commission in South Africa." Thesis, Cape Peninsula University of Technology, 2016. http://hdl.handle.net/20.500.11838/2422.

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Thesis (MTech (Public Management))--Cape Peninsula University of Technology, 2016.<br>This study assessed the role of the Public Service Commission (PSC) in the public service grievance investigations in South Africa, with the intention of finding a feasible approach for constructing and attending to fair and just grievance procedure. This study also sought to investigate the effectiveness of the methods used by the PSC employee grievances with the intention of recommending an appropriate approach in dealing with grievances. The PSC, as a Constitutional oversight body, may be charged with resp
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Martin, Diane Gerian. "An analysis of fact-finding and its acceptance as a method of conflict resolution in Virginia public school grievance and dismissal procedures." W&M ScholarWorks, 1985. https://scholarworks.wm.edu/etd/1539618408.

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The Problem. The purpose of this study was to examine fact-finding as a method of conflict resolution in Virginia Public School grievance cases to determine the extent that school boards and courts accept the fact-finders' recommendation. It was hypothesized that the recommendations of fact-finding committees are accepted more often than they are rejected; that the number of cases brought to fact-finding varies with the size and location of the school division, that the number of cases decided directly by school boards is less than the number of cases decided by school boards after a fact-find
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Hackworth, Naomi. "Development and application of a methodology for the evaluation of a health complaints process." Australasian Digital Thesis Program, 2007. http://adt.lib.swin.edu.au/public/adt-VSWT20070928.092053/index.html.

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Thesis (DPsych (Health Psychology)) - Faculty of Life and Social Sciences, Swinburne University of Technology, 2007.<br>Submitted as a requirement for the degree of Professional Doctorate in Health Psychology, Faculty of Life and Social Sciences, Swinburne University of Technology - 2007. Typescript. Includes bibliographical references (p. 189-210).
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Books on the topic "Grievance procedures"

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Great Britain. Advisory, Conciliation, and Arbitration Service., ed. Disciplinary and grievance procedures. 3rd ed. Stationery Office, 2004.

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(Publisher), BNA Books, and Bureau of National Affairs (Arlington, Va.), eds. Grievance guide. Bureau of National Affairs, 2008.

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Ertel, Karen. Grievance guide. Bloomberg BNA, 2012.

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Association, American Nurses, ed. The Grievance procedure. American Nurses' Association, 1985.

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Services, Incomes Data, ed. Statutory disciplinary and grievance procedures. Incomes Data Services, 2004.

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Utah. Career Service Review Board., ed. Grievance and appeal procedures manual. Career Service Review Board, 1989.

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Bureau of National Affairs (Arlington, Va.). Grievance guide. 8th ed. Edited by Bureau of National Affairs (Washington, D.C.). BNA Books, 1992.

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Bureau of National Affairs (Washington, D.C.), ed. Grievance guide. 7th ed. Bureau of National Affairs, 1987.

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Brown, Laura Ferris. Grievance procedures for unionized and non-unionized employees. American Arbitration Association, 1986.

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Zack, Arnold. Grievance arbitration: Issues on the merits in discipline, discharge, and contract interpretation. American Arbitration Association, 1989.

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Book chapters on the topic "Grievance procedures"

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Herbert, Carrie. "A Grievance Procedure." In Eliminating Sexual Harassment at Work. Routledge, 2024. http://dx.doi.org/10.4324/9781003568032-8.

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Silva, Titus De. "SP 019 Grievance Procedure." In Integrating Business Management Processes. Productivity Press, 2020. http://dx.doi.org/10.4324/9781003042846-88.

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Sumardi, Wardah Azimah. "Understanding Employee Involvement and Participation in Brunei Darussalam: A Public Sector Organisation Undergoing Change." In Asia in Transition. Springer Nature Singapore, 2025. https://doi.org/10.1007/978-981-97-6926-1_16.

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Abstract Most studies on employee involvement and participation, particularly those in Western Europe, North America, Britain and Japan, are conceived within a landscape that opens up the mechanism of giving employees a voice. By contrast, researchers have called for studies to look at developments in employee involvement and participation in limited or non-trade union settings in order to determine the route they follow and their implications. Addressing this call, this chapter presents an account of the development of employee involvement and participation in a public sector organisation in
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Qiao, Cong-rui. "Indigenous Chinese Tradition of Addressing Grievances Against the Government and Its Modem Adaptions." In Chinese Rules and Procedures for Addressing Mass Actions. Springer Nature Switzerland, 2024. http://dx.doi.org/10.1007/978-3-031-62201-4_2.

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Pouhe, Mathilde Stephanie Ngo. "Deploying Energy Justice for a Meaningful Inclusion of Indigenous Peoples in Energy Decision-Making." In Just Transitions. Springer Nature Switzerland, 2023. http://dx.doi.org/10.1007/978-3-031-46282-5_17.

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AbstractThe Permanent Forum on Indigenous Issues’ assessment of the rights of indigenous peoples within the global energy mix found that First Nations peoples are negatively impacted by the energy transition value chain on a variety of levels, including their access to lands and resources, their right to participate in decision-making processes, and their ability to maintain cultural practices. According to experts, 69% of the lands used for energy transition mining projects are situated on or close to the territory of indigenous people. They live in rural and remote areas where 84% of people
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"Grievance procedures." In Managing Lawfully - People and Employment. Routledge, 2007. http://dx.doi.org/10.4324/9780080496290-22.

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"Grievance procedures." In Managing Conflict in the Workplace. Routledge, 2012. http://dx.doi.org/10.4324/9780080914626-22.

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"6. Grievance Procedures." In Building More Effective Unions. Cornell University Press, 2017. http://dx.doi.org/10.7591/9780801458460-009.

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"External Grievance Procedures." In The Ombudsman. Routledge-Cavendish, 1993. http://dx.doi.org/10.4324/9781843143697-6.

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"Grievance and disciplinary procedures." In Managing for Results Revised Edition. Elsevier, 2009. http://dx.doi.org/10.1016/b978-0-08-055746-5.50007-9.

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Reports on the topic "Grievance procedures"

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Melad, Kris Ann. From Complaints to Opportunities: Analyzing Grievance Trends and Responsiveness in the 4Ps. Philippine Institute for Development Studies, 2023. http://dx.doi.org/10.62986/dp2023.25.

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The 4Ps grievance redress system (GRS) is designed to facilitate due process in resolving the concerns and complaints about the program of beneficiary households, program stakeholders, and the general public. As with other social programs globally, the 4Ps GRS serves as a social accountability measure in response to risks of error, fraud, corruption, and leakages due to the intensive requirements and complexity of its operations. This study investigates the 4Ps GRS by analyzing grievance case data from 2010 to 2022. Key patterns and challenges emerged, with a notable increase in grievance volu
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Roelen, Keetie, and Becky Carter. Social Assistance in Response to Covid-19: Reaching the Furthest Behind First? Institute of Development Studies (IDS), 2022. http://dx.doi.org/10.19088/ids.2022.007.

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Social assistance has proven a vital component of the response to the unprecedented global crisis of Covid-19. Almost all countries across the world implemented some form of social assistance to provide a buffer against the pandemic’s socioeconomic consequences. Vulnerable populations received more extensive support, and groups previously excluded were covered by new or expanded measures. Yet limited information is available about the extent to which social assistance in response to Covid-19 was inclusive of those most marginalised, and whether interventions reached ‘the furthest behind first’
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มนัสไพบูลย์, จุฑา. ประเด็นข้อพิพาทเกี่ยวกับสิทธิและประโยชน์ในข้อตกลงสภาพการจ้าง : รายงานวิจัย. จุฬาลงกรณ์มหาวิทยาลัย, 1985. https://doi.org/10.58837/chula.res.1985.25.

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Workers in Thailand were given the right to organize and the right to bargain collectively in 1972 when the ban imposed since 1958 was revoked. From the date the long-awaited freedom was allowed, thousands of industrial disputes occurred many of which culminated into work stoppages. Collective agreements concluded in the past were arbitrary and did not differentiate clearly as to labour's and management's rights and interests. The purpose of this study is to investigate whether representatives of most union and management in Thailand have become sophisticated enough to have their respective ri
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