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Dissertations / Theses on the topic 'Grocery store'
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Stauffer, Heather Elizabeth. "grocery store." Thesis, Virginia Tech, 1999. http://hdl.handle.net/10919/34589.
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This is my agenda. My "code of ethics". A structure of intentions. I think it's why I'm here. I'm not serious but take me seriously.
Cheez Whiz and potted meat, fluorescent lights and vinyl siding. I'm not laughing at it. I fall for the hype. I'm down with the bonus buys. I don't get anywhere pretending I'm above all that. I'm just having fun with it. Siphoning off some of its energy. Borrowing it indefinitely. Everybody does it. It's best when it's an unlikely source. Metallica borrows from West Side Story and Jay-Z makes Annie a rap star (Don't Tread on Me/ Hard Knock Life). Rework my sources. A dash of Shopper's Food Warehouse and a taste of 425 Monroe Avenue blended with an (un?)healthy dose of (un)popular culture and some (nutra)Sweet's for flavor.Master of Architecture
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Chaves, Andrea, Bruno Mayoral, Hyun-Jin Park, Mark Tsang, and Sean Tunell. "Wireless Sensor Networks: A Grocery Store Application." International Foundation for Telemetering, 2008. http://hdl.handle.net/10150/606223.
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ITC/USA 2008 Conference Proceedings / The Forty-Fourth Annual International Telemetering Conference and Technical Exhibition / October 27-30, 2008 / Town and Country Resort & Convention Center, San Diego, CaliforniaThis paper explains the development of a wireless network system implemented to streamline grocery store checkout procedures. The design employs a wireless telemetry network consisting of a base station and wireless motes (Micaz MPR2400) that will be located on certain aisles, and attached to shopping carts. This system allows customers to scan items while they shop and uses cashiers for payment purposes only. The objective is to minimize the amount of processing performed by cashiers in order to reduce waiting times in line. The system was tested in a simulation environment and waiting times were reduced by 65%.
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Mägi, Anne. "Store loyalty? : an empirical study of grocery shopping." Doctoral thesis, Handelshögskolan i Stockholm, Centrum för Konsumentmarknadsföring (CCM), 1999. http://urn.kb.se/resolve?urn=urn:nbn:se:hhs:diva-641.
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The issue of customer loyalty is a main concern for grocery retailers. Retailers need to know how loyal customers are to their grocery stores; if some customers are more loyal than others; and, why that would be so. Is customer loyalty due only to how well a store manages to satisfy its customers, or are consumers inherently loyal to a greater or lesser degree? At the root of this issue is the basic question of what "store loyalty" implies. Although the concept "loyalty" is widely used within marketing, there is no consistent interpretation of the term. Rather, "loyalty" is used for describing related, but different, phenomena, and thus a choice has to be made of which of these phenomena to cover in a specific study. In grocery shopping, households have been shown to use several stores; hence a question of great consequence for retailers is to understand how and why households divide their purchases across stores. To contribute to the understanding of this phenomenon, this thesis focuses on the degree of behavioral loyalty and its causes. The thesis is based on an empirical study of household grocery shopping that uses a purchase diary, a questionnaire, and in-depth interviews as data collection methods. One of the main findings of the research is that the degree of behavioral loyalty is affected by shoppers' evaluations of stores, that is, a factor a store manager can influence, but also by shopper characteristics such as the degree of price orientation and interest in personal contact with store personnel. An extension of the findings from the quantitative part of the study is provided by the in-depth interviews that explore how households manage the entire task of grocery shopping.Diss. Stockholm : Handelshögsk., 1999
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Mägi, Anne. "Store loyalty? : an empirical study of grocery shopping /." Stockholm : Economic Research Institute, Stockholm School of Economics (Ekonomiska forskningsinstitutet vid Handelshögsk.) (EFI), 1999. http://www.hhs.se/efi/summary/511.htm.
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Reinert, Cristina. "Successful Implementation of Grocery Store Loyalty Reward Programs." ScholarWorks, 2016. https://scholarworks.waldenu.edu/dissertations/2270.
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Consumer loyalty programs are a key marketing strategy implemented across multiple industries in the United States. A successfully implemented loyalty program can benefit both the consumer and the company. The purpose of this single case study was to explore strategies that grocery store managers use to successfully deliver consumer loyalty programs. The theory of planned behavior was used as the conceptual framework to guide the study. Semistructured interviews, guided by the theory of planned behavior, were conducted with 4 participants who had direct involvement with the delivery of the consumer loyalty program, in Ocala, Florida. Data were also gathered from loyalty program documents and from reviewing the grocery store chain website. Data were transcribed and coded via Yin's 5 phases of analysis to identify themes. Mobile technology, consumer involvement, and lack of social media applications were the prominent themes that emerged during data analysis. The study findings are of interest to grocery store managers because they provide information for use in increasing store revenue, consumer satisfaction, and cost savings for grocery store chains implementing successful loyalty reward programs. Implications for positive social change include positive community initiatives and cause-related marketing campaigns.
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Landsverk, Ole-Bjorn. "Shopper loyalty and grocery store choice : an investigation in the Norwegian grocery retailing sector." Thesis, Imperial College London, 2002. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.272378.
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Lucky, Jr William D. "What Makes Online Grocers Work? A Case Study Analysis of Factors Contributing to Online Grocery Store Profitability." FIU Digital Commons, 2008. http://digitalcommons.fiu.edu/etd/194.
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This research examined the factors contributing to the performance of online grocers prior to, and following, the 2000 dot.com collapse. The primary goals were to assess the relationship between a company’s business model(s) and its performance in the online grocery channel and to determine if there were other company and/or market related factors that could account for company performance. To assess the primary goals, a case based theory building process was utilized. A three-way cross-case analysis comprising Peapod, GroceryWorks, and Tesco examined the common profit components, the structural category (e.g., pure-play, partnership, and hybrid) profit components, and the idiosyncratic profit components related to each specific company. Based on the analysis, it was determined that online grocery store business models could be represented at three distinct, but hierarchically, related levels. The first level was termed the core model and represented the basic profit structure that all online grocers needed in order to conduct operations. The next model level was termed the structural model and represented the profit structure associated with the specific business model configuration (i.e., pure-play, partnership, hybrid). The last model level was termed the augmented model and represented the company’s business model when idiosyncratic profit components were included. In relation to the five company related factors, scalability, rate of expansion, and the automation level were potential candidates for helping to explain online grocer performance. In addition, all the market structure related factors were deemed possible candidates for helping to explain online grocer performance. The study concluded by positing an alternative hypothesis concerning the performance of online grocers. Prior to this study, the prevailing wisdom was that the business models were the primary cause of online grocer performance. However, based on the core model analysis, it was hypothesized that the customer relationship activities (i.e., advertising, promotions, and loyalty program tie-ins) were the real drivers of online grocer performance.
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Moy, Cheryl Kristin. "Architectu(Re)mergence: A Solution for the Modern American Grocery Store." Thesis, Virginia Tech, 2015. http://hdl.handle.net/10919/51752.
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Imagine a grocery store that physically helps you to make healthy decisions for you. Your Twinkies, Hoho's, and other processed foods are all available and within sight, but you've got to work for them.
In the wake of challenges that Americans face every day, this thesis project is putting a magnifying glass to (hi)stories and the human experience, and promoting change for American suburban and urban grocery stores to be health-fitness machines that we need them to be in order to help those of us on a quest to stay fit and healthy.
With the information age pretty much exploding- as we are able to do a search for just about anything on Google, lack of information is not necessarily the problem. While gimmicky short term dieting fads come and go, an architectural model solution can set the foundation and structure to sustain progress. Let's look to the origins of architecture, labyrinths are built of walls, but if we are not careful, we can let them lead us to dead ends. Let's look to the origins of the marketplace, where fresh foods are taken directly from the source. For many of us, the modern American grocery store is the origin of our energy, where we will return again and again. It is our food source. It might be one root of our society's increasing levels of unhealthy weight gain, but also the source of opportunity to challenge the current design of the boxed store.Master of Architecture
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Sarantidis, Paraskevi. "Factors affecting store brand purchase in the Greek grocery market." Thesis, University of Stirling, 2012. http://hdl.handle.net/1893/12854.
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This study is an in-depth investigation of the factors that affect store brand purchases. It aims to help both retailers and manufacturers predict store brand purchases through an improved understanding of the effects of three latent variables: customer satisfaction and loyalty with the store; which is expressed through word-of-mouth; and trust in store brands. An additional aim is to explore variations in the level of store brand adoption and the inter-relationships between the selected constructs. Data was collected through a telephone survey of those responsible for household grocery shopping, and who shop at the nine leading grocery retailers in Greece. A total of 904 respondents completed the questionnaire based upon a quota of 100 respondents for each of the nine retailers. Data were analyzed through chi-square, analysis of variance and partial least square. The proposed model was tested by partial least square path modeling, which related the latent variables to the dependent manifest variable: store brand purchases. The findings provide empirical support that store brand purchases are positively influenced by the consumers’ perceived level of trust in store brands. The consumer decision-making process for store brands is complex and establishing customer satisfaction and loyalty with the store does not appear to influence store brand purchases or the level of trust in the retailer’s store brands in the specific context under study. Consequently the most appropriate way to influence store brand purchases in the Greek market is through increasing in the level of trust in the retailer’s store brands. It is suggested that retailers should therefore invest in trust building strategies for their own store brands and try to capitalize on their brand equity by using a family brand policy. Theoretical and managerial implications of the findings are discussed and opportunities for further research are suggested.
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Scholze, Charlotte. "Competitive marketing strategies for small market grocery store businesses." Menomonie, WI : University of Wisconsin--Stout, 2006. http://www.uwstout.edu/lib/thesis/2006/2006scholezec.pdf.
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Aszman, Greg. "Surveyed consumer response to grocery store social networking websites /." Click here to view, 2009. http://digitalcommons.calpoly.edu/agbsp/4.
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Thesis (B.S.)--California Polytechnic State University, 2009.Project advisor: Jacky Eshelby. Title from PDF title page; viewed on Jan. 12, 2010. Includes bibliographical references. Also available on microfiche.
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Hood, Nicholas Andrew. "Evaluating alternative methods for forecasting convenience grocery store sales." Thesis, University of Leeds, 2016. http://etheses.whiterose.ac.uk/16281/.
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Convenience grocery stores have become more commonplace in grocery retailing in Great Britain since the 1990s, with a substantial increase in the proportion of stores operated by the largest grocery retailers in Great Britain that can be defined as convenience grocery stores. Geographically, the convenience networks operated by the largest retailers are more spatially concentrated than their overall grocery networks bringing them into direct competition with retailers more traditionally associated with convenience retailing in some, but not all areas of Great Britain. As convenience stores have grown, so too has interest in site location research in finding techniques to best predict their success. This thesis is carried out with the support of Sainsbury’s and GMAP Ltd and specifically considers location based decision making for convenience grocery stores in Great Britain. Grocery retailers and their location planning teams employ models that are adept at predicting supermarket revenue. However, they find it more difficult to consistently estimate revenue to new or existing convenience store locations. From the outset of this research it was hypothesised that different locations in which convenience grocery stores are found may, in theory, require a different optimal methodology for forecasting revenue accurately. This thesis first offers a segmentation of the convenience market into 7 statistically distinct location types to begin to address this problem. Using the 7 location types as a framework, three methodologies for forecasting grocery sales are tested for their suitability for predicting convenience grocery sales in the different locations in which convenience grocery stores are found. These are: GIS buffer and overlay modelling, regression modelling and spatial interaction modelling. The different methods were found to have mixed success in predicting convenience store revenue. The regression model was found to be the most effective model on average whilst the spatial interaction model was found to be the best model for generating very good revenue forecasts. Contrary to popular belief, the GIS buffer and overlay model was outperformed by the regression model and spatial interaction model in the majority of locations in which convenience grocery stores are found. Overall, the modelling frameworks presented in this thesis provide a plausible kitbag of techniques which can be applied in different convenience location circumstances.
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Iranyongeye, Augustine, and Laura-Maria Toivanen. "Consumers’ choice of grocery store in Umeå : A quantitative study on how healthy food and nudging can affect consumers’ choice of grocery store." Thesis, Umeå universitet, Företagsekonomi, 2020. http://urn.kb.se/resolve?urn=urn:nbn:se:umu:diva-172794.
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Nowadays, consumers are being exposed to a large selection of food alternatives with an aim of helping with health matters. For that reason, the consumption of healthy food has been increasing among people, but at the same time, the consumption of unhealthy food has expanded. Due to the advanced technology, there is more information available about health, which makes the consumers’ knowledge about diseases caused by their way of living to grow. Simultaneously, there has been studies proving that consumers’ choices do not often resemble their attitudes. Since consuming healthy food is more popular nowadays, this study had the aim of examining if consumers will choose a grocery store based on different attributes. The study is based on several theories that are the starting point for the study’s research questions which are; Does the selection of healthy food affect consumers’ choice of a grocery store? Does nudging of healthy food affect consumers’ choice of a grocery store? The theories that are used in this study are nudge theory, libertarian paternalism theory, behavioral economics, theory of reasoned action, theory of planned behavior, social marketing theory, choice architecture, cognitive architecture and status quo. The data was collected through a questionnaire, where different questions had the aim to measure what affects consumers when choosing a grocery store. In total, the study gathered a sample of 136 responses whereas 8 of them were removed from the study as outliers. The outcome of this study is based on two independent variables; healthy food and nudging and one dependent variable; choice of grocery store. These variables are composite variables created from a range of other variables. The composite variable healthy food is created from variables checklist, avoidance of unhealthy/unnecessary food, people’s affection, healthy thinking, food habits, attitude of healthy eating, past purchasing behavior, intention and behavior, same groceries and new groceries. The composite variable nudging is created from variables product placement, memory, product placement affection on consumers’ purchasing behavior and visible healthy food. The dependent variable choice of grocery stores was created from the variables; number of healthy food alternatives, price of healthy food, marketing of healthy food and place of grocery store. This study was analyzed in the data program STATA where a multiple linear regression was used to test the hypotheses. According to the result from the regression analysis, there is a significant level between healthy food and consumers' choice of grocery stores. In addition to that, the study shows that there is a significant level between nudging and consumers' choice of grocery stores. Thus, the null hypothesis of this study was rejected.
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Dowdy, Marshall Dean. "The grocery shopping attitudes and behaviors of convenience store patrons." Diss., This resource online, 1994. http://scholar.lib.vt.edu/theses/available/etd-10022007-144631/.
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Mustapha, Olasunkanmi Sola. "Strategies to Reduce High Employee Turnover in Retail Grocery Store." ScholarWorks, 2019. https://scholarworks.waldenu.edu/dissertations/6629.
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Employee turnover costs an employer 21% of the employee's salary for replacement at all levels except for executives and physicians. The purpose of this single case study was to explore strategies to reduce high employee turnover in the retail grocery store, with the use of Maslow's motivational theory as the conceptual framework. Participants were selected based on their demonstrated use of successful strategies to reduce high employee turnover. Data were collected using semistructured interview with 3 managers in a retail grocery store chain in the south-central region of the United States. Observations were conducted company's documents such as policy handbooks, newsletters, financial statements, and annual reports were analyzed. Data were analyzed using Yin's 5-phase elements of data analysis: compile, disassemble, reassemble, clarify, conclude. The themes identified in the study included environmental strategies, availabilities of employees, sources of hiring, and team building to improve work performance. Organizational leaders could improve positive social change through effective strategies to reduce high employee turnover in the retail grocery store and increase employment. Reducing employee turnover rate and increasing employment could help to change many family settings, decrease mortality rates, and increase community economy.
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Kuang, Peiying, and Mahmood Ali. "E-Grocery in Digital Age : ICA MAXI in Gävle." Thesis, Högskolan i Gävle, Avdelningen för ekonomi, 2014. http://urn.kb.se/resolve?urn=urn:nbn:se:hig:diva-17689.
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Aim: The purpose of this study is to identify factors that can attract customers to buy online and help the grocers to improve their online grocery services to retain and obtain customers. Design/Methodology/Approach: A qualitative method was used, based on triangulation methodology including observation and interviews of manager and employees. Quantitative data was collected by handing out questionnaire to 204 potential customers and 30 existing customers. Findings: The study shows that product and service quality, time saving and convenience, web page layout, customers’ trust in grocers (service providers), store image and advertising are the important factors that customers consider when they decide to use online grocer service. E- grocers also need to consider these factors when they start online grocery service. Suggestions for Future Research: An extensive study with large population sample and co- operation from other companies can help to generalize the results. Future studies can be extended to include drive-in and shared reception box service method, and consider the cost for the customers in e-grocery sector.
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Mols, Elise, and Simon Lundqvist. "Onboarding : An investigation of onboarding processes in a Swedish grocery store." Thesis, Högskolan Kristianstad, Avdelningen för arbetsliv, 2020. http://urn.kb.se/resolve?urn=urn:nbn:se:hkr:diva-21730.
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This thesis aims to examine and analyse the department head's perspective on the onboarding process, as well as the new employees' experience of the onboarding process at a well- established Swedish grocery store. A semi-structured interview, as well as semi-structured focus group interviews were completed in order to gain an understanding of the onboarding process within the organisation. An analysis of the result presents an understanding of the complexities of the onboarding process that the organisation undergoes in comparison to three well- established models on the subject. The models were also used to form the focus group questions and also helped in determining seven themes to be analysed. The organisation garners a complex onboarding process that encompasses both formal and informal processes that aid the newcomer’s assimilation into the organisation. Despite this, there are areas for improvement. Furthermore, despite a functioning onboarding process, different agents have different understandings of when the onboarding process starts.
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Leão, Francisco. "Communication strategy for Continente online store: improving the Ecommerce experience." Master's thesis, NSBE - UNL, 2012. http://hdl.handle.net/10362/9605.
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A Work Project, presented as part of the requirements for the Award of a Masters Degree in Management from the NOVA – School of Business and EconomicsNowadays, convenience is a key dimension in the grocery retail sector. Comparing with other grocery brands, Continente is not capable of providing the same level of physical proximity to consumers. Therefore, it should make an effort to communicate that it is able to offer convenience through the Continente online store, taking advantage of the long term potential of online channels in the grocery market. New technologies have been gaining an increasing role in people’s lives and Continente has the right conditions to seize the opportunities afforded by this reality through its online sales service. In this instance, the communication strategy developed in this work aims to improve Continente online store’s functionality, communication and the promotion of its service.
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Nilsson, Elin. "Where to shop? : understanding consumers' choices of grocery stores." Doctoral thesis, Umeå universitet, Företagsekonomi, 2016. http://urn.kb.se/resolve?urn=urn:nbn:se:umu:diva-120166.
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For the last couple of decades consumer decision-making has been of increasing interest for retail as well as for consumer behaviour research. Food shopping constitutes a unique type of shopping behaviour. In comparison to other types of shopping, food is essential to life, and not often are there as many choices to be made in a short period of time as when shopping groceries. The purpose of this dissertation was to advance the knowledge of what influences consumers’ choices of grocery stores. More specifically, the main focus has been on how different situations (e.g., type of shopping) influence choices of grocery stores. Five papers, which build on three surveys on how consumers choose grocery stores in Sweden, are included in this dissertation. In the first paper a comprehensive set of ten aggregated attributes that determine store choices were developed. The second paper brought forward five consumer segments (Planning Suburbans, Social Shoppers, Pedestrians, City Dwellers, and Flexibles) based on where and how they shop. In the third paper it was shown that accessibility attributes (e.g., accessibility by car, availability) and attractiveness attributes (e.g., price, service) have different impacts on satisfaction, depending on consumer characteristics and shopping behaviour in supermarkets compared to convenience stores. In the fourth paper the result showed that satisfaction is affected by type of grocery shopping (major versus fill-in shopping) in conjunction with time pressure and which store attributes that are important for satisfaction. It was also shown that the effect of time pressure and type of shopping on satisfaction varied in different consumer segments. In the final paper it was shown that a store has to be more attractive in terms of attributes for a consumer to switch from the grocery store they usually patronage, even if the new store is situated right beside or closer than the consumer’s regular grocery store. The view of a “good location” is further developed in this dissertation, arguing that consumers’ mental distance to a store – their cognitive proximity – is much more important than the physical place of the store. In sum, this dissertation revealed that the situation is more important than previous research has shown. Depending on the situation, consumers will face different outcomes (different stores) and value different store attributes. Hence, stores need to manage different store attributes depending on which consumer groups the stores want to attract and what situation the consumers are facing. Therefore, consumers’ choices of grocery stores are situation-based choices.I ett par decennier har intresset för konsumenters beslutsfattande ökat för både detaljhandeln och forskningen kring konsumentbeteende. Matinköp utgör en unik typ av köp-beteende då det i jämförelse med andra typer av handlande är livsnödvändiga samt att det sällan finns så många val som ska göras under kort tid som vid matinköp. Syftet med denna avhandling är att främja kunskap om vad som påverkar konsumenternas val av livsmedelsbutik. Mer specifikt har fokus varit på hur olika situationer (t.ex. typ av handlande) påverkar valet av butik. Fem artiklar, som bygger på tre olika undersökningar om hur konsumenter väljer livsmedelsbutiker i Sverige ingår i denna avhandling. I den första artikeln utvecklades en omfattande uppsättning av tio aggregerade attribut (baserade på 34 attribut) som bestämmer konsumenters val av livsmedelsbutiker. I den andra artikeln presenterades fem konsumentsegment (Planerande förortsbor, Sociala shoppare, Fotgängare, Stadsbor och Flexibla) som baserades på var och hur de handlar. Den tredje artikeln visade att tillgänglighetsattribut (t.ex. tillgängligheten med bil och öppettider) och attraktivitetsattribut (t.ex. pris och service) har olika effekter på konsumenters nöjdhet. Denna nöjdhet varierade även beroende på konsumentens bakgrundsfaktorer samt huruvida konsumenten handlade i stormarknader eller i närbutiker. I den fjärde artikeln visade resultaten att nöjdhet påverkas av typ av matinköp (storhandlande kontra kompletteringshandlande) i samband med tidspress och de attribut som är viktiga för konsumenternas nöjdhet med butiken. Det visade sig även att effekterna av tidspress och typ av handlande på konsumenternas nöjdhet med butiker varierade i olika konsumentgrupper. Det femte konferenspapperet visade att en butik måste vara mer attraktiv när det gäller attribut för att konsumenter skall byta från den livsmedelsbutik som de brukar handla i, även om den nya butiken skulle öppna precis bredvid eller närmre än den vanliga livsmedelsbutiken. Synen på vad som är ett ”bra läge” utvecklas därför ytterligare i denna avhandling, med argumentet att konsumenternas mentala avstånd till en butik - deras kognitiva närhet - är mycket viktigare än den fysiska platsen för butiken. Sammanfattningsvis visade denna avhandling att effekten av olika situationer är viktigare än vad tidigare forskning har visat. Beroende på situation kommer konsumenter att möta olika utfall (välja olika butiker) och de kommer även att värdera olika butikers attribut olika. Således behöver butiken hantera olika butiksattribut beroende på vilken konsumentgrupp butiken vill attrahera och vilken situation de konsumenterna står inför. Därför kan val av livsmedelsbutiker ses som situationsbaserade val.
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Hussain, Mushtaq, and Pratibha Ranabhat. "Influence of service and product quality on customer retention, A Swedish grocery store." Thesis, Högskolan i Gävle, Avdelningen för ekonomi, 2013. http://urn.kb.se/resolve?urn=urn:nbn:se:hig:diva-14762.
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Aim: The aim of this study is to examine and compare the importance of services and products in grocery store and to study the effects of services and products on customer retention. Method: This study is quantitative and data is collected by conducting a survey. Primary data is collected through questionnaires by visiting the stores in two cities of Sweden, namely Bollnäs and Gävle. In order to study the importance of service and products, importance scale is used in the questionnaire. Comparative analysis is used to analyze the data. Results & Conclusions: The results show that customers are more concerned about the quality of products rather than quality of services. Further, it is found that among all service elements, personal interaction is considered more important whereas, among products elements, quality of products has most influence on customer decisions. After the comparison of services and products, we found out that product quality influences customer retention to a greater extent. Suggestions for future research: Research always continues and could be followed up with more perception dimensions either from customers’ perspectives or from managerial perspectives. Future research can be conducted to study managerial perception of service and product quality. Furthermore, future research can be conducted to find out other factors that determine customer retention. Customers from multiple stores and larger cities can also be the theme for future researches. Contribution of the study: This study helps retail business to build strong customer base by focusing first on quality of products and then services. Further this helps firms to know how customer’s decision making is affected. Firms with limited resources can first focus on product improvement then on services.
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Wakendshaw, Susan Yingli. "The consumer/store "relationship" ; an interpretive investigation of UK women's grocery shopping experiences." Thesis, Lancaster University, 2011. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.651298.
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The phenomenon of consumer relationships in consumer markets has been investigated by· loyalty and relationship research. However, mainstream consumer loyalty research has been developed in cognitive 'attitude-behaviour' framework. Nevertheless, relationship perspective has emerged as a theoretical perspective and attracted interest in the loyalty research domain. In addition, since the 19605, relationship priciples and relationship marketing (RM) concepts h.we also been developed in the B-to-B sectors and service markets. Moreover, relational thoughts and RM concepts have also been extended to mass consumer markets. Different types of commercial consumer relationships have been explored. However, this is the first dedicated study to explore consumer/store relationship phenomena from the perspective of individual consumers. The main objectives of this study are to: (1) develop the understanding of nature of consumer/store relationships and (3) engage in the discourse on methodology and the role of researcher in interpretive research. An in-depth study has been undertaken based on interpretive modes of inquiry. This study has explored the lived experiences of UK women in the context of grocery shopping and consumption. As a result, a richly contextualised account of consumer/store relationships has been investigated in depth and a conceptual framework for consumer/store relationships has been developed. The significance of other aspects of relationships (such as the store constellations, and the association between value congruence and relationships) has also been highlighted. Indeed, the findings have shown that stores provide support for consumers in terms of: (1) consumers' shopping task fulfilment; (2) pleasure seeking needs; (3) self concept construction and maintenance; (4) self discovery, self extension and self expression. Moreover, various interactions and multiple level effects between consumers and their stores can result in the diverse and dynamic bonds between consumers and the stores they shop. The research has demonstrated the validity of the existence and investigation of consumer/store relationships at the level of consumers' lived experiences.
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Sawmong, Sudaporn. "A comparative study of grocery store loyalty in the United Kingdom and Thailand." Thesis, London South Bank University, 2006. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.435206.
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Norsbo, My. "A software solution for measuring customer experience in-store of a grocery retailer." Thesis, Linköpings universitet, Institutionen för datavetenskap, 2021. http://urn.kb.se/resolve?urn=urn:nbn:se:liu:diva-177733.
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The technology of today enables several alternatives to obtaining food in physical stores, such as home deliveries of groceries or take away deliveries. Traditionally grocery retailers have focused primarily on products, but as time changes and customer values shift, grocery retailers must focus on customer experience to establish a relationship between the company and customers to stay competitive on the market. The aim of this study was to investigate what data are required, and where in-store these data should be collected, to draw conclusions about customer experience in a grocery store. Furthermore, to investigate how the graphical user interface of an application collecting that data in-store in grocery stores should be designed and evaluate the usability of the produced proof of concept-application in terms of subjective satisfaction. The implementation was done iteratively, where the first set of requirements were based on a literature study and contextual inquiry, and the other prototypes were evaluated through user testing and interviews. The final high-fidelity prototype was evaluated by the System Usability Scale. The study defined customer experience as the cognitive experience, the affective experience, the social experience, and the physical experience. Data on each of these aspects should be collected to measure customer experience and will give an indication about the customer experience in the store. Measurement should be done on one of the touchpoints identified in the study. The application created was a usable system according to the SUS evaluation but may not be extensive enough to replace all other measurements, and a mix of techniques should be considered.
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Dangelo, Jessica. "Changing a Paradigm: The Rebirth of the Supermarket." University of Cincinnati / OhioLINK, 2018. http://rave.ohiolink.edu/etdc/view?acc_num=ucin1522340674865761.
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Nelson, Thérése, and Jessica Nilsson. "Nudging in the right direction : A qualitative study on nudging online grocery store environments." Thesis, Jönköping University, IHH, Företagsekonomi, 2021. http://urn.kb.se/resolve?urn=urn:nbn:se:hj:diva-52785.
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Problem: Nudging has come to be widely used by organizations who wish to influence the choices of their consumers. This concept has been greatly praised, criticized, discussed, and researched; however, this has mostly been set in offline environments, making nudging in online environments an area in need of further research. Over the last couple of years, grocery store e-commerce has increased immensely in popularity, a trend that is predicted to last and grow. Due to this, companies that offer online shopping will be required to understand and adapt in order to stay in the game. Purpose: This paper is an attempt to increase the knowledge of digital nudging and its usefulness, as a way to cope with a drastic demand change within the grocery store industry. The purpose of this study is to examine how nudging can be used to improve online shopping experience in the grocery store industry in Sweden. This paper is intended for students and professionals in business administration, and as well for nudge architects in the online grocery storeindustry. Method: This research is a qualitative study that has been conducted under an interpretivist paradigm with a dual research approach, deductive and inductive. Data have been collected through a literature review, one interview with a field expert within grocery store nudging, and nineconsumer families. After analyzing these data, conclusions could be drawn in answer to the study purpose. Conclusion: The main conclusion drawn from this study is that there are such large differences in consumer behavior in online versus offline environments that it is practically impossible to transfer nudges without making any adaptations or changes to the environment and/or the consumers behavior. Rather than trying to convert analog nudges to digital, the authors found that listening to the consumers’ wishes is the best way to find inspiration for digital nudge creation.
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Henning, Emelie, and Martin Palmcrantz. "Tacongruity : Impact of congruent music on sales of tex-mex products in a Swedish grocery store." Thesis, Uppsala universitet, Företagsekonomiska institutionen, 2012. http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-176778.
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This explanatory study investigated the possible causal relationship between congruent background music and consumer behavior. We studied empirically whether sales of tex-mex products was affected when congruent music was played in conjunction to the tex-mex section of a Swedish grocery store. A field experiment was conducted where stereotypical Mexican music was played in conjunction to the tex-mex section. Previous experiments have tested, and confirmed, the notion that music stereotypically related to a country can prime related knowledge and the selection of certain products if the products fit with that knowledge. Earlier research has also been able to support the notion that consumers tend to spend more money and time in store when congruent music is played. Mexican, Pop, and no music was played during three weekends and sales data on tex-mex products was gathered and analyzed. The results indicate that fewer consumers purchased tex-mex products when Mexican music was played, but those who did spent more money and/or purchased a slightly larger number of tex-mex products. However, the small differences between the music conditions were not statistically significant. The potential reasons for this is discussed in the analysis and lastly, implications for future research as well as managerial implications are discussed.
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Kerslake, Christopher Wayne. "A method for analyzing the delivery frequency from a distribution center to a retail grocery store." Thesis, Massachusetts Institute of Technology, 2005. http://hdl.handle.net/1721.1/33321.
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Thesis (M. Eng. in Logistics)--Massachusetts Institute of Technology, Engineering Systems Division, 2005.Includes bibliographical references (leaves 67-68).
Currently, no adequate method exists for determining how frequently a retail store in a supermarket chain should receive deliveries from its distribution center. Existing methods neglect many crucial constraints, such as the necessity for deliveries to fall on fixed days of the week, severely limited shelf space, and the inability for many stores to hold additional overstock product in a backroom. This paper addresses the problem by outlining a new method for determining the delivery frequency by developing a simulation model for the replenishment process of a supermarket chain. The model can also be used to provide insight into other aspects of the replenishment process, such as shelf space allocation, and reorder rules. Using this model, we were able to show that significant cost savings were available to the supermarket chain we worked with on the project by changing the delivery schedules for their stores.
by Christopher Wayne Kerslake.
M.Eng.in Logistics
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Ahlström, Sofia, and Niklas Wangsell. "The impact of club card on store loyalty : An empirical study of a Swedish grocery retailer." Thesis, Högskolan i Gävle, Avdelningen för ekonomi, 2014. http://urn.kb.se/resolve?urn=urn:nbn:se:hig:diva-16241.
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The aim of this study is to investigate whether club card loyalty have an impact on customers store loyalty. A secondary purpose is to distinguish which attributes of a loyalty card that ICA’s customers prefer, with the focus on the variables; direct- versus indirect rewards, monetary- versus nonmonetary rewards, necessary- versus luxury rewards and immediate- versus delayed rewards.
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Cederfeldt, Sofia, and Amanda Jassim. "Sustainable marketing communication : With a focus on sustainability and certified labels within the grocery store sector." Thesis, Linnéuniversitetet, Institutionen för marknadsföring (MF), 2016. http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-53570.
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Aim: The aim of the study is to investigate how certified labels are being communicated through sustainable marketing within the grocery store sector. Research Question: How can the grocery store sector use sustainable marketingcommunication in order to contribute to a wider knowledge regarding sustainabilityand certified products? Method: The study is of qualitative character, with a combination of an inductive and deductive approach. The empirical data has been collected through five semi-structured interviews and one telephone interview. Result and conclusion: Sustainable marketing communication can contribute with an increased knowledge regarding sustainability when communicating and defining the term in an easy and clear way which makes it possible for anyone, no matter age or education, to understand what sustainability means. Regarding certified labels, sustainable marketing communication can contribute with an increased knowledge by creating an interest for the label in question. This can be achieved by defining the certified labels brand image by clear and accurate associations. Recommendations: The grocery stores must communicate easy messages in order for the consumers to understand what sustainability is as well as using social media as a strategic marketing tool. The certified labels need to establish accurate associations while working with transparency.
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Andersson, Anna, and Jesper Johansson. "How the COVID-19 pandemic affects physical store frontline employees." Thesis, Högskolan Kristianstad, Fakulteten för ekonomi, 2021. http://urn.kb.se/resolve?urn=urn:nbn:se:hkr:diva-22310.
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The physical store frontline employees are the link between the organization and the customers. During 2020 the COVID-19 pandemic has had different effect on different retail sectors, some have had their worst results while ICA Maxi stores have increased their sales. This dissertation aimed to explore challenges the frontline employees and their store managers perceive they face during the COVID-19 pandemic in the retail store context. In order to explore these challenges semi structured interviews were conducted at an ICA Maxi store in the south of Sweden. The study found that the frontline employees are not involved in the decision-making process, that the leaders support is important for initiatives to be successful, and that there was no additional training for the frontline employees due to the COVID-19 pandemic. We draw the conclusion that while frontline employees are not included in the formal decision-making, they are still able to raise their concerns with their managers. We also draw the conclusion that managerial support is important when implementing initiatives for the frontline employees. Finally, we draw the conclusion that none of the frontline employees felt the need for any additional training. This study contributes to the scarce amount of research from the frontline employee perspective in the context of the COVID-19 pandemic. Practically, this study could be of value for store managers in order to enhance the customer interaction from a frontline employee point of view.
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Robertson, Lynn Ann. "Assessment of Educational Needs and Current Practices of Front-line Grocery Employees in the Deli and Bakery." Thesis, Virginia Tech, 2010. http://hdl.handle.net/10919/43459.
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Grocery store associates in the deli-bakery departments serve and prepare an increasing amount of ready-to-eat foods. This increases the need for a detailed, effective food safety training program in retail grocery establishments to prevent food borne illness. This research examines food safety knowledge, training preferences, needs, and current practices of grocery stores deli-bakery employees in Southwest and Southern Virginia. This research had two phases. Phase I: employees completed a thirty-four question needs assessment survey concerning background, food safety training needs, preferences and knowledge. Phase 2: 15 employees (from phase 1 locations) food behaviors were observed for approximately six hours each (89.05 hours total). Observational data collection focused on glove use, cross-contamination, and hand washing. The results showed that most grocery food handlers desired hands-on, interactive and one-on-one training that occurs frequently, but is short: less than two hours in length. Overall, most grocery food handlers had general safe food handling knowledge; however, the observational behavior data indicates behaviors do not reflect their knowledge. Greater than 95% understanding was found on the subjects of hand washing and glove use; however, these items were observed practiced incorrectly the most with bare hand contact with ready-to-eat foods and lack of hand washing prior to glove use. The creation of short, hands-on or interactive trainings for retail grocery food handlers that focuses on changing food handling and preparation behaviors may be more effective than current training.Master of Science in Life Sciences
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Persson, Per-Göran. "Modeling the impact of sales promotion on store profits." Doctoral thesis, Handelshögskolan i Stockholm, Centrum för Konsumentmarknadsföring (CCM), 1995. http://urn.kb.se/resolve?urn=urn:nbn:se:hhs:diva-883.
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Millions of dollars are spent each year on sales promotion in grocery retailing. Despite this, no one really knows wheter promotions for individual items have positive, neutral, or negative effects on the store’s total profits. In this dissertation, an attempt is made to build a framework model that can be used to predict and evaluate how specific promotions affect item-level, category-level, and store-level profits. One major contribution is that the proposed model specifically incorporates store-traffic and cannibalization effects. The book consists of four parts: the first part is a review of the literature on sales promotion. The second part describes the development of a model for measuring the profit of retailer promotions. The third part shows the impact of sales promotion on profits for a number of hypothetical products. The fourth part measures the profit impact of sales promotions for 15 items in three product categories. The data used in this study were collected in a Swedish supermarket in cooperation with ICA.Diss. Stockholm : Handelshögskolan, 1995
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Lehtinen, Ida, and Daisy Poblete. "TECHNOLOGY BASED SELF-SERVICE OPTION INCREASING SERVICE QUALITY : A STUDY OF FAST CASHIERS IN A GROCERY STORE." Thesis, Uppsala universitet, Företagsekonomiska institutionen, 2010. http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-133883.
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Calandro, Sarah. "Designing for the Grocery Store: A Service that Facilitates Community Building as a Means to Ecologic Improvement." Research Showcase @ CMU, 2011. http://repository.cmu.edu/theses/3.
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Due to the rise in food industrialization and western disease, eating healthily has become a priority to Americans and many have embarked on a healthy eating journey. As a result, many products and services have materialized in an attempt to lessen the barriers that people encounter along the way.
Designers have done extensive work to bridge the gaps between the psychological, motivational, learning, and informational aspects of healthy eating. Largely, they have taken on the responsibility of designing information to provoke individual behavior change, however, they haven’t focused on changing the systemic level; and there’s much work to be done. While individual behavior change is important, people will not succeed at sustaining a healthy diet if they do not have sufficient access to healthy food. The lack of focus on designing to change food providers leads to a false implication that they have no role in influencing healthy food consumption. To fully implement behavior change within individuals, it is pertinent to influence change at both the individual level and the systemic–or food provider–level.
This thesis project highlights the importance of the relationship between food providers and food consumers in creating sustainable healthy food communities. The designer’s attention is focused on facilitating a conversation and commitment between the grocer and healthy eater; they each have a responsibility in achieving the common end. The solution augments existing services within the conventional grocery store so it can provide better access to healthy food, and therefore, make healthy eating easier for people.
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Bonte, Achim. "More kitchen than grocery store: The SLUB Dresden as an example of functional change and library developability." De Gruyter Saur, 2021. https://slub.qucosa.de/id/qucosa%3A75114.
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Libraries have quietly changed over the last 20 years. They have adapted early and consciously to the changes of digitalization, they have recognized the changed need of their users for collaborative work and derived new spatial concepts from this. Transparency and access to information, knowledge and encounters are the prerequisites for holistic social development. It is the challenge of the 21st century as the information age.
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Borgström, Bendik, and Felix Knese. "The rise of store personnel : an exploratory study on how to utilize the grocery retail store personnel in the marketing of sustainable products toward consumers." Thesis, Högskolan Kristianstad, Fakulteten för ekonomi, 2020. http://urn.kb.se/resolve?urn=urn:nbn:se:hkr:diva-20877.
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Globalization has influenced the grocery retail industry and the most impactful changes are the preferences and habits of consumers. The increased consumption of consumers is one of the habits that have created a demand for sustainable products. The sustainable products can be marketed towards consumers by the frontline employees. Therefore, this study aims to investigate how grocery retail store personnel can be used as ambassadors toward consumers that will result in sustainable purchase behaviour. To answer the research question, several interviews have been conducted. The interview with the grocery retail expert aided us in the formulation of interview questions. The four interviews with two ICA stores’ personnel provided us with the empirical data needed for reaching the conclusions. Findings reveal that the involvement of personnel in communication with the consumers has positive a positive outcome. In this way, they can be seen as CSR ambassadors and, therefore, efficiently market the organization. To achieve CSR ambassadorship, employees and consumers must enhance organizational identification. One conclusion is that consumers may reach sustainable purchase behaviour when CSR ambassadorship is developed in coherence with a grocery retail store.
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Tieman, Bradley. "Grocery Store Interventions Addressing Components of Food Literacy to Improve Diet Quality: A Systematic Review of Randomized Controlled Trials." University of Cincinnati / OhioLINK, 2020. http://rave.ohiolink.edu/etdc/view?acc_num=ucin1583998522281172.
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Trigo, Ana Filipa Ribeiro. "As feiras de vinho na grande distribuição. Uma análise da sua evolução em Portugal." Master's thesis, ISA/UTL, 2012. http://hdl.handle.net/10400.5/5348.
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Mestrado em Viticultura e Enologia - Instituto Superior de Agronomia / Faculdade de Ciências. Universidade do PortoThe wine fairs are one of the most important, and also the oldest promotional wine activities carried out by grocery store channels. The present dissertation has as main objective to analyze the evolution of the wine fairs held by various retail chains in Portugal. In particular, it studies its history and evolution, presents sales results, and discrives how these fairs are planned and organized by the different actors in the Portuguese wine value chain. Quantitative data about the Portuguese wine market and wine fairs’ sales results were first analyzed. Next, thirteen semi-structured interviews were conducted with key informants from wine produting companies and grocery store chains operating in the Portuguese market. The results show that, although wine fairs sales do not exhibit growth since 2008, this event continues to be a very important part of the strategic plan of grocery store channels and wine production companies. Furthermore, they highlight the existence of two different strategic approaches to wine fair planning, one in the starting years of this event in Portugal, and another more
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Waddington, Thomas Bryan Platon. "Modelling spatiotemporal fluctuations of consumer demand in the UK grocery sector and their impact on retailers' store sales." Thesis, University of Leeds, 2017. http://etheses.whiterose.ac.uk/18664/.
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Retail location planning in the grocery sector is used to aid location-based decision-making; addressing issues such as, store performance, store planning or for estimating demand. Location planning teams employ a range of sophisticated modelling techniques; this thesis draws on Spatial Interaction Models (SIMs). Spatiotemporal components have received limited attention in relation to retail location planning and this is addressed within this thesis. It is argued that spatiotemporal components of consumer demand fluctuate considerably within catchment areas, which has a direct impact of store sales, and that models, which have accounted for specific aspects of spatiotemporal demand result in better and more representative store revenue estimations. This thesis demonstrates the importance of spatiotemporal demand through an analysis of store level diurnal sales patterns which are related to observed consumer shopping habits, providing novel insight and improving our understanding of supply and demand-side spatiotemporal components. The insight is used to generate a series of spatiotemporal demand layers, which are used in conjunction with a (SIM) to generate spatiotemporally informed store level revenue estimations. Rare access to temporal EPOS transaction records at a store level and substantial loyalty card data provided by a major player in the UK grocery market presents novel opportunities for analysis. The data enables this thesis to generate insight into temporal fluctuations of store sales and the demand side drivers behind them, as well as, the geographies of consumer demand. The findings demonstrate evidence of distinct clusters of diurnal sales profiles in stores, which appear to be directly related to specific spatiotemporal demand types, and is used in conjunction with a SIM. The analysis shows that through adding spatiotemporal demand layers, demand estimates within catchment areas are far more representative and can lead to improved revenue estimations.
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Holmes, Ashley Shannon. "A Grocery Store Intervention Designed to Increase Fruit, Vegetable, and Healthy Snack Purchases among Parents of Young Children." Thesis, Virginia Tech, 2009. http://hdl.handle.net/10919/46425.
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Objective: The aim of this study was to develop and evaluate a 12-week multi-faceted, child-focused intervention that included a point-of-purchase kiosk featuring fresh fruits, vegetables, and healthy grab-and-go snacks; and a sampling pod, comprised of food items from the kiosk.
Design: An observational uninterrupted time-series design was used in one intervention grocery store. The intervention consisted of two components, a Healthy Kids Kiosk and food sampling.
Subjects/Setting: Patrons of Ukropâ s Inc. Grocery store in Roanoke, Virginia. May-September 2009
Measures: The study measures consist of three components: 1) examination of changes in sales data for featured products, provided by the grocery chain; 2) candid, unobtrusive, blind observations of customers near and around the intervention; and 3) brief questionnaires of customers, who engaged at some level with the Kiosk and sampling pod.
Results: The results yielded an overall increase in the proportion of the sales of the featured items to total store sales during the intervention period. Individual items that increased sales during the intervention period, included whole-wheat mini bagels, bananas, radishes, honey, sunflower, baked tortilla chips, and almond butter (p<.05). Parents whose children were arguing, crying/whining, or not in the shopping cart, had higher levels of engagement with the kiosk. Almost two-thirds (61.7%) of the patrons interviewed noticed the healthy kids kiosk, with about one-quarter (28.7%) indicating that they purchased at least one item. Fifty-eight percent reported that the kiosk encouraged them to buy healthier foods.
Conclusion: Promoting healthy foods at point-of purchase locations can result in increased purchases of these foods among families with young children.
Application: These findings have provided insight into the effectiveness of grocery store interventions on purchasing patterns and behaviors of families with young children.Master of Science
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Lennesiö, Claes, and Fredrik Gustafsson-Forsberg. "En branschstudie om livsmedelsbranschen." Thesis, Södertörns högskola, Institutionen för ekonomi och företagande, 2012. http://urn.kb.se/resolve?urn=urn:nbn:se:sh:diva-16734.
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I denna branschstudie gällande livsmedelsbutiker, kommer vi att beröra hur butiker kan marknadsföra sig samt vilka faktorer som spelar störst roll vid kundernas val av butik. För att kunna klargöra detta, kommer vi att använda oss av teorier så som Porters fem konkurrenskrafter samt vissa skolformer utifrån boken Marketing Theory av Jagdish N. Sheth, David M. Gardner och Dennis E. Garret. Vi upptäckte under arbetets gång att det är en komplicerad marknad, vilket även kommer att diskuteras under kommande kapitel. Syftet med uppsatsen är att få en djupare inblick hur marknaden ser ut då de olika livsmedelsbutikerna marknadsför sig på olika sätt, samt även kunna konstatera vilka faktorer som är avgörande för kunderna vad gäller deras val av butik. De forskningsfrågor vi satte upp inför denna studie var: ”Hur marknadsför sig livsmedelsbutikerna till kunderna?” ”Vilka är de faktorer som styr konsumenternas val av butik?” För att kunna besvara våra forskningsfrågor, har vi genomfört två typer av studier. En kvalitativ undersökning där vi genomförde två intervjuer med en informant från en mindre Coop-butik samt en informant från en större Ica-butik. Den andra studien var en kvantitativ undersökning, där vi genomförde en enkätundersökning för att få reda på kundernas krav och dylikt. Utifrån resultatet av våra undersökningar ställdes dessa mot de teorier vi har tillämpat för att kunna få fram en teoretiskt stärkt bild av dagens livsmedelsmarknad. Teorierna har hjälpt oss att få en klar och tydlig uppfattning om hur livsmedelsmarknaden fungerar. Vi kan genom vår undersökning se, att det finns klara skillnader utifrån storleken på butik när det kommer till hur marknadsföringen utformas samt hur butiken är geografiskt placerad. Kundernas val av butik bestod till största delen av åsikter som berörde butikens utbud samt geografiska positionering. Dock har vi sett från tidigare forskning, att det finns många fler faktorer som styr valet av butik. Mycket av detta sker undermedvetet hos kunderna. För att kunna få en mer tydligare bild av detta, har vi utvecklat tre olika kundtyper: Den uppmärksamma Den ouppmärksamma Den medkänslosammaIn this paper about grocery stores, we will try to find out how retailers market themselves and what the underlying factors are for the customers when they do their choice of store. To clarify this, we will use some theories such as Porter's five competitive forces and certain types of schools based on the book Marketing Theory by Jagdish N. Sheth, David M. Gardner and Dennis E. Garrett. During the work with this paper we discovered that this is a complicated market, which also will be discussed in later chapters. The purpose of this paper is to gain a deeper insight into how the market looks as the various grocery stores market themselves in different ways, but also be able to identify those factors that are crucial concerning customers choice of store. The research questions for our study were: “How do the grocery stores market themselves towards customers?” “What are the factors that make customers choose a store?” In order to answer our research questions, we have conducted two types of studies. The first one was a qualitative study, where we performed two interviews, one with an informant from a smaller Coop store and one with an informant from a larger Ica store. The second study was a quantitative survey, where we conducted a survey to find out customers requirements etc. Based on the results of our investigations, we set up the result against the theories that we have applied to obtain a theoretically confirmed image of today’s grocery store market. The theories have helped us to gain a clear idea of how the market works. We can see through our investigation that there are some distinct differences based on the size of the store when it comes to how the stores market themselves and where the stores are geographically positioned. Customer’s choice of store consisted largely of opinions involving the stores offering and geographic positioning. However, we have seen from previous research that it is much more than just these factors that made customers choice of stores. To get a clearer image about it, we have developed this to these three different types of customers: The attentive The inattentive The compassionate
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Yaqoob, Gulraiz, and Ammar Avais. "Importance of Shelf Space : Is shelf space equally important for the different product categories in grocery store (ICA Alidhem)?" Thesis, Umeå University, Umeå University, Faculty of Social Sciences, 2010. http://urn.kb.se/resolve?urn=urn:nbn:se:umu:diva-34960.
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The way consumers choose between different categories of grocery items on display at super markets depends on a number of behavior patterns and factors. The aim of this research was to know how consumer makes the selection in between the different product categories and how premier shelf space affects their decision making process. No doubt, there are so many factors, which can influence the consumer’s decision- making process for grocery shopping. In this research we studied the importance of seven factors on the sale of 12 product categories in ICA Alidhem stores.
A social survey was conducted and 96 filled questionnaires were collected from the different people who were living near to the ICA Alidhem store. Spss tool was used to analyze the data.
Likert scale was used to know the importance of these seven factors for the sale of 12 product categories and through our research we came to know that out of these seven factors, shelf space is the least important factor for 9 product categories studied. This result could be helpful for ICA Alidhem store for defining the planogram and for manufacturers of these 12 product categories as well. On the bases of mean value we defined the priority set and the purpose of this priority set is to know the importance of shelf space for these 12 product categories.
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Angell, Robert J. "Exploring the grocery store satisfaction of England's older population : an evaluation of antecedents and consequences using structural equation modelling." Thesis, University of Plymouth, 2010. http://hdl.handle.net/10026.1/291.
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The number of people aged 60 years and above is increasing in the UK. In total, this age group represents 22% of the population with estimates indicating a rise to 29% by 2050 (United Nations, 2009). One market sector that is extremely important to the health and wellbeing of older people is grocery retail (Khan, 1981). However, little previous research has addressed how older people rate the service delivered by their grocery provider, particularly in regard to satisfaction. To reconcile this gap in theoretical understanding, a sequential transformative mixed-method research design was specified using 36 qualitative interviews and quantitative questionnaires with 524 subjects. A model including both drivers and consequences of satisfaction was formulated using past research. As such, an antecedent scale for grocery store image was developed via procedures suggested in the extant literature (e.g. DeVellis, 2003). Pre-existing scales (i.e. commitment and loyalty) representing exemplary reliability and validity were borrowed and specified as consequences. The scales were modified and integrated into a ‘structural equation model’. Older people were found to place a high level of importance in aspects of merchandise, store environment, personnel and services. Price/promotions and clientele were found to be insignificant in driving satisfaction. Differences in factor mean scores and structural parameters were then analysed using ‘finite mixture structural equation modelling’ to identify segments of similar respondents (Jedidi et al, 1997). Using posterior probabilities, the emerging segments were subjected to profiling using personal and behavioural variables (Hahn et al, 2002). Market Segmentation showed three groups of similar respondents in the sample population, differing in factor mean scores and psychological operationalisation of satisfaction. Nonetheless, only several differences in personal and behavioural characteristics were found between the segments. Whilst, the results show that segmenting this group is necessary when measuring satisfaction, basing this purely on a priori descriptive variables might be erroneous given the inherent levels of unobserved heterogeneity. The model developed and tested in this study is considered the most up-to-date available in the literature.
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Tay, Chee H. K. "A consumer ethnocentrism model of foreign grocery retail store patronage in Beijing : do extrinsic cues and shopping orientation matter?" Thesis, Loughborough University, 2006. https://dspace.lboro.ac.uk/2134/7841.
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The most widely used marketing concept to explain consumers' reluctance to patronise foreign retail stores and to purchase imported products is consumer ethnocentrism (CET). To date, however, research has mostly concentrated on the antecedents and consequences of CET, whilst little is known about variables that may offset the impact of CET. This study represents the first step in addressing this gap by examining shopping orientation, specifically utilitarian value, as a moderator of the relationship between CET and the consumers' willingness to shop in foreign grocery retail stores (WTS). Other important research gaps addressed in this study are context specific (i.e., consumers and grocery retailers in China), which includes an investigation of the impact of country-of-origin cue, store brand cue, CET and shopping orientation on WTS, the causal relationships between CET, WTS and customer loyalty (i.e., attitudinal and behavioural loyalty) as well as between shopping orientation and customer loyalty, and the robustness of the CETSCALE (i.e., CET measurement instrument) in relation to socially desirable response bias. Building on an extensive literature review, a consumer ethnocentrism model of foreign grocery retail store patronage was conceptualised and examined for its theoretical applicability in Beijing via an initial qualitative study. The conclusive quantitative phase was store-intercept surveys conducted in four Beijing hypermarkets owned by two established domestic and foreign grocery retailers in China; this achieved a total sample of 500 questionnaires. Rigorous statistical assessment of the collected questionnaires was undertaken, where the raw data was verified for data entry accuracy, missing values in the raw datasets were resolved via the multiple imputation method, and the multiple imputed datasets were assessed for outliers and non-normality. The conceptual model was then tested using Structural Equation Modelling (SEM). Based on conventional SEM procedures, the main results revealed that utilitarian value was a significant moderator of the relationship between CET and WTS, whilst the country-of- origin cue and store brand cue returned non-significant effects. In addition, store origin was a significant moderator of the relationship between WTS and loyalty intention towards foreign grocery retailers, i. e., this relationship was positively related for Beijing consumers who shop in foreign grocery stores but non-significant for those who shop in domestic grocery stores. The findings, theoretical and managerial implications, limitations and directions for future research are discussed.
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Ghadirinejad, Nickyar. "Design of an off-grid renewable-energy hybrid system for a grocery store: a case study in Malmö, Sweden." Thesis, Högskolan i Halmstad, Akademin för ekonomi, teknik och naturvetenskap, 2018. http://urn.kb.se/resolve?urn=urn:nbn:se:hh:diva-36867.
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On planet Earth, fossil fuels are the most important sources of energy. However, these resources are limited and being depleted dramatically throughout last decades. Finding feasible substitutes of these resources is an essential duty for humanity. Fortunately, Mother Nature is providing us a number of good solutions for this crucial threat against our planet. Solar irradiance, wind blowing, oceanic and maritime waves are natural resources of energy that are capable of completely covering the annual consumption of all inhabitants on the Earth. In this research a set of components including “Northern Power NPS 100-24” wind generators, “Kyocera KD 145 SX-UFU” PV arrays, “Gildemeister 10kW-40kWh Cellcube” battery bank and HOMER bi-directional converter system were considered and successfully applied on HOMER tool and Particle Swarm Optimization (PSO) method. The main design goals of the presented hybrid system are to use 100% renewable energy resources in the commercial sector, where all power is produced in the immediate vicinity of the business place, adding strong advertising values to the setup. In order to supply hourly required load for a grocery store (1000 ) in Malmö city with 115 kW peak load and 2002 kWh/d with maximum 0.1% unmet, the system was optimized to achieve minimum Levelized Cost of Energy (LCOE) and the lowest Net Present Cost (NPC). The HOMER simulation for quantitative analysis, along with a Particle Swarm Optimization (PSO) solution method is proposed and the results are compared. The results show that an optimized hybrid system with 3.12 LCOE, and power production of 28.5% by PV arrays and 71.5% by wind generators, is the best practice for this case study.De fossila bränslena är idag de viktigaste energikällorna på jorden. Dessa resurser är dock begränsade och har utarmats i en allt högre takt under de senaste decennierna. Att hitta möjliga ersättare för dessa resurser är därför viktigt. Lyckligtvis tillhandahåller naturen ett antal bra lösningar för detta avgörande hot mot vår planet. Solstrålning, vind, havsströmmar och -vågor är naturliga resurser av energi som kan täcka hela den årliga globala förbrukningen. I den här rapporten studeras ett hybridsystem bestående av Northern Power NPS 100-24 vindkraftverk, Kyocera KD 145 SX-UFU solcellerspaneler, Gildemeister 10kW-40kWh Cellcube batteribank och HOMER dubbelriktad växelriktare. Detta modellerades och optimerades dels i mjukvaran HOMER, dels via optimeringsmetoden Particle Swarm Optimaization (PSO). Det övergripande designkravet för det presenterade hybridsystemet är att använda 100% förnyelsebar energi i en kommersiell verksamhet, där all elektricitet produceras i närhet av verksamheten, vilket kan ge tydliga marknadsföringsvärden till installationen. För att kunna möta energibehovet varje timme för en livsmedelsbutik (1000 ) i Malmö med 115 kW toppförbrukning och 2002 kWh/dag, med maximalt 0,1% ej mött behov, optimerades systemet för att uppnå minimal energikostnad (Levelized Cost of Energy, LCOE) och lägsta nettonuvärde (Net Present Cost, NPC). En HOMER-simulering för kvantitativ analys, tillsammans med en PSO-optimering, har genomförts och resultaten har jämförts. Resultaten visar att ett optimerat hybridsystem med LCOE på 3,12 SEK/kWh, där solceller står för 28,5% av kraftproduktionen och vindkraftverk för 71,5%, är den bästa lösningen för denna fallstudie.
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Choi, Katrina Jones. ""The Virtual Grocery Store: A Proposal to Improve the Quality of Life for Retail Customers through a Virtual Environment"." Thesis, Virginia Tech, 2004. http://hdl.handle.net/10919/33255.
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With the prevalence and integration of the Internet in our lives, online shopping has become a popular and convenient method of obtaining goods. However, there is an important experience that occurs between the customer and the product as well as the customer and the space in the actual, physical store which does not yet occur in the virtual store (Raijas, 2002). Customersâ increased use of new technology and the Internet illustrates that an incredible growth potential exists in the electronic grocery store industry. Currently, electronic grocery stores have not taken advantage of key components of traditional grocery retailing practices or information technology (Raijas, 2002). Consequently, electronic grocery stores have not yet provided customers with significant benefits for choosing online grocery shopping as opposed to traditional grocery shopping in the actual store. This finding suggests that a better quality shopping experience could be provided for online grocery store customers through the marriage of the benefits of online grocery shopping with the benefits of traditional grocery shopping. This study presents a proposal of how to combine the benefits of shopping in an actual retail store with the benefits of shopping online.Master of Science
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Vu, Eric M. "City Encounters: Creating Community Through the Cultivation of Social Capital." University of Cincinnati / OhioLINK, 2012. http://rave.ohiolink.edu/etdc/view?acc_num=ucin1337363270.
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Sott, Kedestad Andreas. "Butikschefers strategier kring hälsa och hälsoperspektiv : En studie inriktad på godis och läsk." Thesis, Karlstads universitet, Fakulteten för hälsa, natur- och teknikvetenskap (from 2013), 2014. http://urn.kb.se/resolve?urn=urn:nbn:se:kau:diva-32947.
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Summary Overweight and obesity in Sweden and in the rest of the industrialized world continues to increase. This results in increased costs both to society and the healthcare system. Part of this development is the increasing consumption of sugar and that is what should be restricted to tackle this growing social problem. Part of the increased consumption of sugar in Sweden was the launch of pick and mix ingrocery stores. This study aims to examine how store managers look at their public health responsibilities, and investigate how managers of grocery stores think about health and health aspects in general and about the sugar consumption in particular. Semi-structured "face to face" interviews was used to collect data and seven grocery store managers participated in the study. The interviews were analyzed using concentration of sentences that involves compiling the interviewees' statements into shorter formulations. Results of the study showed that all the store managers claimed to take the health responsibilities that can be expected of them. The health aspects taken into account by the store managers were that they provided good organic and locally produced groceries and that some of them had collaboration with a dietician or people with other professions related to food. It was considered easy to buy good and healthy food by all store managers. The question regarding the introduction of a sugar tax divided the store managers, 4 of them were positive to taxation, while 3 of them were more hesitant about its effects. The conclusion of this study is that store managers are taking some responsibility to the public health by providing healthy alternatives. However there is much more they can do to reduce sugar consumption among the population, thus contributing to an important public health work.
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Awe, Patricia Olufunmilayo. "A Comparison of Swedish and Non-Swedish Customers’ Perception of Grocery In-store Self-Scanner : A Study of Personal Shopping Solution." Thesis, Högskolan i Jönköping, Internationella Handelshögskolan, 2018. http://urn.kb.se/resolve?urn=urn:nbn:se:hj:diva-40943.
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Background: The advancement in digital products and digital services is a mixed feeling in the retailing markets. Emerging technologies are disrupting the mode of operation in a grocery store and one of this technology is self-scanner, an efficient tool of self-service. Self-scanner is a technology-based self-service alternative decision where the customer scan their goods and pay for their shopping without grocery attendant support. It is used progressively by retailer especially the big supermarket to deliver superior customers value and service to minimize the check-out period. The study found that older men and women likely to use self-scanner than the younger people (Lee et al., 2010). This study found that customer experienced several problems during service encounter with the self-scan check out (Lee et al., 2010). Among the problem is, customers technological skills and ability, level of technology, lack of system reliability and poor design of self-scanner technology. For the retailer, there is a problem of theft rockets and customer aggressive behaviour. Purpose: The study intends to examine how digitalization (e.g. self-scanner) affects consumers in-store shopping behaviour. To ensure that the purpose of this study is achieved, and test the relationship between Swedish and non-Swedish customers’ behaviour and perceived service quality, the theories of buyer behaviour (e.g. TAM and diffusion of innovation) are used as the fundamental theoretical model. Method: The study employs a survey as a tool for examining the factors affecting the use of grocery self-scanners between the Swedish and Non-Swedish customers. The questions were organised by themes and carefully designed to provide answers to the research questions as well as the constructs derived from TAM and Innovation Diffusion Theory. The survey questions focus on consumer’s self-scanner experience using the 5-Likert scale questions to measure the perception of self-scanner usefulness, ease-of-use, complexity and relative advantage. Also, the demographic information of the respondents was obtained through a series of demographic questions which were formulated and included in the questionnaire. The survey question was answered by 74 respondents through a paper-based questionnaire and Google online survey link distributed to the respondents via email address, Facebook messenger and WhatsApp platforms. All the respondents of the online survey were the people living in Sweden only. To analyse the data collected through the survey, Partial Least Squares (PLS) technique of structural equation modelling was applied using SmartPLS 3.0 statistics software student version. The study checks the reliability of the data by running a reliability test for Cronbach Alpha and compare the result with the rule of thumb. Further, variance Structural Equation Modelling (SEM) were conducted based on the independent and dependent variables for structural relationship. Conclusion: The result implies that non-Swedish users tend to use self-scanners at the grocery stores more than their Swedish counterparts if they perceived the device as ease to use. It could be observed from the results that perceived relative advantage has a greater influence on self-scanning experience of non-Swedish users than their Swedish counterparts. To reduce the rejection rates of using the self-scanning devices at the grocery store by the customers, the study suggests that the device and the process of usage should be made simple and convenient for the users.
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Watowicz, Rosanna P. "Integrating Components of the Patient-Centered Medical Neighborhood into Nutrition Counseling for Hypertension within a Grocery Store: an Instrumental Case Study." The Ohio State University, 2016. http://rave.ohiolink.edu/etdc/view?acc_num=osu1469053300.
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