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Books on the topic 'Guest experience'

Author: Grafiati

Published: 4 June 2021

Last updated: 25 July 2025

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1

P, Heaton Cherrill, ed. Managing the guest experience in hospitality. Delmar/Thomson Learning, 2000.

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2

Sturman, Michael C. (Michael Craig) and Heaton Cherrill P, eds. Managing quality service in hospitality: How organizations achieve excellence in the guest experience. Delmar, Cengage Learning, 2012.

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3

Monod de Froideville, Gilbert, and Mark Verheul. An Experts' Guide to International Protocol. Amsterdam University Press, 2021. http://dx.doi.org/10.5117/9789463727167.

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Although modern life grows increasingly casual, in many sectors, protocol still reigns supreme. An Expert's Guide to International Protocol offers an overview of its associated practices, including those found within the context of diplomatic relations and the business world. Focusing on a wide range of countries and cultures, the book covers topics like precedence, seating arrangements, flags, ceremonies, invitations, dress codes, gifts and honours, and the roles of the protocol officer, guest and host. Throughout, influential diplomatic, business, and cultural figures share their own experie

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4

Stiel, Holly. The art & science of the hotel concierge: Connecting guests to experiences around the world. American Hotel & Lodging Educational Institute, 2011.

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5

Radde, Bjorn. Digital Guest Experience. tredition Verlag, 2017.

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6

Smith, Donald I. Service: Managing the guest experience. Chain Store Pub, 1988.

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7

Ultimate Veterinary Guest Experience Workbook. VetSupport, 2021.

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8

Service: Managing the guest experience. Chain Store Pub., 1988.

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9

Simson, Oswaldo. Customer Experience Enhancement : How to Understand and Create Memorable Guest Experiences: Customer Experience Management. Independently Published, 2021.

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10

Ford, Robert, and Cherrill Heaton. Managing the Guest Experience in Hospitality. Cengage Delmar Learning, 1999.

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11

Journals, Grid Dot. Airbnb Guest Book: Vacation Rental Experience. Independently Published, 2019.

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12

Williams, Cassandra. Guest List Wedding Planner,: A Love Experience. Independently Published, 2021.

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13

Stasen, P. Vincent. From Service to Experience: The Guest Perspective Paradigm. BookBaby, 2020.

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14

Rodriguez, Christopher H. Elevating the Guest Experience: A Handbook for Excellent Service. Lulu Press, Inc., 2023.

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15

Liebman, Josh. Hospitality Mentality: Create Raving Fans Through Your Guest Experience. Morgan James Publishing, 2023.

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16

Managing Hospitality Organizations: Achieving Excellence in the Guest Experience. SAGE Publications, Incorporated, 2019.

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17

Managing Hospitality Organizations: Achieving Excellence in the Guest Experience. SAGE Publications, Incorporated, 2024.

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18

The enjoyable golf club experience: Providing exceptional guest services. C.J. Cavitt, 2008.

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19

Staff, City ID (Firm). Airport : Rethinking the Guest Experience: A Holistic Approach to Wayfinding. City ID Limited, 2019.

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20

Delivering the Guest Experience: Successful Hotel, Lodging and Resort Management. Kendall Hunt Publishing Company, 2019.

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21

Klein, P. Eileen. Vacation Stay Guest Book: Book for All Your Guest to Write down Their Experience and Comments. Independently Published, 2019.

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22

Or, Monica. Star Quality Experience: The Hotelier's Guide to Creating Memorable Guest Journeys. Rethink Press, Limited, 2016.

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23

Graser, Cedric. Ways to Improve Guest Experience and Customer Service : Give Your Guest a Wow: Leverage Word of Mouth Marketing. Independently Published, 2021.

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24

Managing Quality Service In Hospitality How Organizations Achieve Excellence In The Guest Experience. Delmar, 2011.

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25

guestbooks, fashion. Mountain Home Guest Book : an Ideal Guest Sign in Book for Airbnb Vacation Home, Beach House , and Beach Home Rental for Visitors: A Guest Book to Give Your Guests a 5 Stars Experience. Independently Published, 2022.

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26

Aloni, Ketan. How Is Marriott Hotels in UAE Using Mobile Technology Innovation to Enhance Guest Experience? GRIN Verlag GmbH, 2019.

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27

Maynard, Mark, and Alex M. Susskind. Next Frontier of Restaurant Management: Harnessing Data to Improve Guest Service and Enhance the Employee Experience. Cornell University Press, 2019.

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28

Busulwa, Richard, Nina Evans, Aaron Oh, and Moon Kang. Hospitality Management and Digital Transformation: Balancing Efficiency, Agility and Guest Experience in the Era of Disruption. Taylor & Francis Group, 2020.

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29

Maynard, Mark, and Alex M. Susskind. Next Frontier of Restaurant Management: Harnessing Data to Improve Guest Service and Enhance the Employee Experience. Cornell University Press, 2019.

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30

Busulwa, Richard, Nina Evans, Aaron Oh, and Moon Kang. Hospitality Management and Digital Transformation: Balancing Efficiency, Agility and Guest Experience in the Era of Disruption. Taylor & Francis Group, 2020.

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31

Magallon, Isaias. Hotel Concept Handbook : What Makes a Good and Successful Hotelier: Ideas to Enhance Hotel Guest Experience. Independently Published, 2021.

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32

Maynard, Mark, and Alex M. Susskind. Next Frontier of Restaurant Management: Harnessing Data to Improve Guest Service and Enhance the Employee Experience. Cornell University Press, 2019.

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33

Busulwa, Richard, Nina Evans, Aaron Oh, and Moon Kang. Hospitality Management and Digital Transformation: Balancing Efficiency, Agility and Guest Experience in the Era of Disruption. Taylor & Francis Group, 2020.

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34

Hospitality Management and Digital Transformation: Balancing Efficiency, Agility and Guest Experience in the Era of Disruption. Taylor & Francis Group, 2020.

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35

Paper, Toilet. I Pooped Bathroom Guest Book with Prompts Funny House Warming Gag Gift in Black Themed: 8. 25x6 Inches Funny Guest Book with Doodle and Bathroom Experience Review. Independently Published, 2020.

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36

Journals, Mackay's musings. Guest Book: A Log Book for Visiting Guests to Log Their Holiday Vacation Stay and Leave a Message to the Guest House Hosts and Future Visitors about Their Holiday Experience - Graphic Floral Cover Art. Independently Published, 2019.

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37

Made in the Highlands Journals. Guest Book: A Log Book for Visiting Guests to Log Their Holiday Vacation Stay and Leave a Message to Their Hotel or Guest House Hosts and Future Visitors about Their Holiday Experience - Highland Stag Cover Art. Independently Published, 2019.

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38

I Pooped Bathroom Guest Book with Prompts Funny House Warming Gag Gift in White Flower Pattern Themed: 8. 25x6 Inches Funny Guest Book with Doodle and Bathroom Experience Review. Independently Published, 2020.

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39

I Pooped Bathroom Guest Book with Prompts Funny House Warming Gag Gift in White Flower Pattern Themed: 8. 25x6 Inches Funny Guest Book with Doodle and Bathroom Experience Review. Independently Published, 2020.

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40

ATTAL, Abdullah, and Yippee🤣weeding planner guest List book ATTAL. Yippee🤣weeding Planner Guest List Book: Amazing Experience Individuals Best Edition Ever/ Beautiful Wedding Guest Tracker with Floral Cover Design, Planner List, List Names and Addresses, Wedding Planner. Independently Published, 2021.

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41

I Pooped Bathroom Guest Book with Prompts Funny House Warming Gag Gift in White Flower Pattern Themed: 8. 25x6 Inches Funny Guest Book with Doodle and Bathroom Experience Review. Independently Published, 2020.

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42

Hain, Mahalia. Real-Time Customer Engagement : an in-Depth Guide to Creating a Memorable Customer Experience: How to Make Guest Stay Memorable. Independently Published, 2021.

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43

Journals, Mackay's musings. Guest Book: A Log Book for Visiting Guests to Log Their Holiday Vacation Stay and Leave a Message to the Guest House Hosts and Future Visitors about Their Holiday Experience - Glencoe Lachan in the Highlands of Scotland Cover Art. Independently Published, 2019.

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44

Andersonville, A Story of Rebel Military Prisons: Fifteen Months a Guest of the So-Called Southern Confederacy. A Private Soldier’s Experience. CreateSpace Independent Publishing Platform, 2015.

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45

Schneider, Alexander. Guest Book Beach: A Visitors Comment Book for Vacation or Rental Homes. Perfect for Your Visitors to Record Their Favorite Memories and Experience. Independently Published, 2021.

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46

Vacation, Wivien. Bungalow Beachfront Guest Book: Bungalow on Beach and Coconut Tree Cover for Vacation Homeowner, Vacation Homeowner Rent, Airbnb Homeowner for Record Guest's Experience, Comment from Guest about Good Memory, Good Thing, Need to Improvement Thing. Independently Published, 2021.

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47

Welcome Friend!: Visitor Guest Book for Short Stay, Vacation Rental, AirBnB, Cottage, Home Away from Home. Welcome Visitors and Have Them Share Their Feedback and Experience with You and Future Guests. Independently Published, 2022.

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48

My Poop Experience, Bathroom Guest Book: Funny Bathroom Houswarming Guestbook, Bathroom Decor Humorous House Gift. White Elephant Gag Gift 8. 25 X 6 Size 110 Pages. Independently Published, 2020.

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49

My Poop Experience, Bathroom Guest Book: Funny Bathroom Houswarming Guestbook, Bathroom Decor Humorous House Gift. White Elephant Gag Gift 8. 25 X 6 Size 110 Pages. Independently Published, 2020.

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50

Journals, Mackay's musings. Guest Book: A Log Book for Visiting Guests to Log Their Holiday Vacation Stay and Leave a Message to the B&B Hosts and Future Visitors about Their Holiday Experience - Tropical Beach Cover Design. Independently Published, 2019.

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