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Books on the topic 'Guest experience'

Author: Grafiati
Published: 4 June 2021
Last updated: 25 April 2022

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1

Service: Managing the guest experience. New York, N.Y: Chain Store Pub., 1988.

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2

P, Heaton Cherrill, ed. Managing the guest experience in hospitality. Albany, NY: Delmar/Thomson Learning, 2000.

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3

Sturman, Michael C. (Michael Craig) and Heaton Cherrill P, eds. Managing quality service in hospitality: How organizations achieve excellence in the guest experience. Clifton Park, N.Y: Delmar, Cengage Learning, 2012.

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4

Monod de Froideville, Gilbert, and Mark Verheul. An Experts' Guide to International Protocol. NL Amsterdam: Amsterdam University Press, 2021. http://dx.doi.org/10.5117/9789463727167.

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Although modern life grows increasingly casual, in many sectors, protocol still reigns supreme. An Expert's Guide to International Protocol offers an overview of its associated practices, including those found within the context of diplomatic relations and the business world. Focusing on a wide range of countries and cultures, the book covers topics like precedence, seating arrangements, flags, ceremonies, invitations, dress codes, gifts and honours, and the roles of the protocol officer, guest and host. Throughout, influential diplomatic, business, and cultural figures share their own experiences with protocols around the world, also throughout the COVID-19 pandemic.
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5

Stiel, Holly. The art & science of the hotel concierge: Connecting guests to experiences around the world. Orlando, Fla: American Hotel & Lodging Educational Institute, 2011.

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6

Smith, Donald I. Service: Managing the guest experience. Chain Store Pub, 1988.

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7

Ford, Robert, and Cherrill Heaton. Managing the Guest Experience in Hospitality. Cengage Delmar Learning, 1999.

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8

Stasen, P. Vincent. From Service to Experience: The Guest Perspective Paradigm. BookBaby, 2020.

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9

Managing Hospitality Organizations: Achieving Excellence in the Guest Experience. SAGE Publications, Incorporated, 2019.

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10

Managing Quality Service In Hospitality How Organizations Achieve Excellence In The Guest Experience. Delmar, 2011.

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11

Busulwa, Richard, Nina Evans, Aaron Oh, and Moon Kang. Hospitality Management and Digital Transformation: Balancing Efficiency, Agility and Guest Experience in the Era of Disruption. Taylor & Francis Group, 2020.

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12

Hospitality Management and Digital Transformation: Balancing Efficiency, Agility and Guest Experience in the Era of Disruption. Taylor & Francis Group, 2020.

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13

Busulwa, Richard, Nina Evans, Aaron Oh, and Moon Kang. Hospitality Management and Digital Transformation: Balancing Efficiency, Agility and Guest Experience in the Era of Disruption. Taylor & Francis Group, 2020.

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14

Busulwa, Richard, Nina Evans, Aaron Oh, and Moon Kang. Hospitality Management and Digital Transformation: Balancing Efficiency, Agility and Guest Experience in the Era of Disruption. Taylor & Francis Group, 2020.

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15

Maynard, Mark, and Alex M. Susskind. Next Frontier of Restaurant Management: Harnessing Data to Improve Guest Service and Enhance the Employee Experience. Cornell University Press, 2019.

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16

Maynard, Mark, and Alex M. Susskind. Next Frontier of Restaurant Management: Harnessing Data to Improve Guest Service and Enhance the Employee Experience. Cornell University Press, 2019.

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17

Josephs, Judith Leblein. Aquatic Center Marketing. Human Kinetics, 2019. http://dx.doi.org/10.5040/9781718214156.

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If you need to make a big impact in promoting and growing your aquatic facility, then you need Aquatic Center Marketing. Written by an industry veteran whose novel approach to marketing has garnered numerous national and international awards, this book delivers practical, affordable, and innovative marketing ideas for any new or existing aquatic facility, of any type and size. Whether you work for a municipal pool or a commercial property, the tried-and-tested techniques in Aquatic Center Marketing can help your facility flourish: • Increase membership • Reenergize attendance to keep guests coming back for more • Establish your facility's image in the community • Reinforce the value of aquatics as an enjoyable lifelong activity You’ll find chapters on topics such as brand management, market development, guest communications, and how to be effective with limited funding. Learn how the design and signage in your facility can work to excite guests and keep them coming back throughout the season. Understand how to get the most out of your electronic and social media efforts and how to use fun events and themes to attract specific audiences. Then see real-life examples in case studies and stories that demonstrate the practical solutions in action. Create memorable experiences for your guests and make your aquatic facility a success. Aquatic Center Marketing is full of realistic, practical ideas that anyone managing an aquatic facility can quickly put to good use to grow the facility and increase the bottom line.
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18

Venkatesh, Viswanath. Road to Success: A Guide for Doctoral Students and Junior Faculty. Virginia Tech Publishing, 2021. http://dx.doi.org/10.21061/road-to-success.

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This book provides guidance and tools to help PhD students and junior faculty members successfully navigate and mature through the various stages of an academic career. Senior faculty members can use this book as a source of ideas to advise their PhD students and junior colleagues. This book presents knowledge that is seldom imparted in PhD programs, and organizes the same as advice and tools related to achieving success at research, teaching and service, all while maintaining work-life balance. The advice and tools provided are based on years of experience of the author and guest contributors, who have successfully navigated many of the same challenges and mentored many PhD students and junior faculty members. This book is suitable both for those who seek careers in research universities or universities that promote greater balance across research, teaching and service.
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19

Guests at an Ivory Tower: The Challenges Black Students Experience While Attending a Predominantly White University. University Press of America, 2005.

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20

Together We Serve: Four Proven Strategies to Create Winning Experiences for Your Guests and Your Team. Johnson, Tony, 2019.

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21

García, María Cristina. Latino Immigration. Edited by Ronald H. Bayor. Oxford University Press, 2014. http://dx.doi.org/10.1093/oxfordhb/9780199766031.013.005.

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This article provides a brief history and profile of the Hispanic or Latino population in the United States. Latinos trace their ancestry to over a dozen nations in the Americas, and their history reflects a variety of experiences: some are first-generation immigrants to the United States, while others trace their families’ presence in the United States as far back as the seventeenth century. Some have come to the United States as immigrants—others as refugees, exiles, or guest workers. Yet others are the descendants of people who were conquered and colonized. While they have played a key role in U.S. nation building, they have also exerted a significant transnational influence on their countries of origin. Among the groups that are discussed in this article are the Mexicans Americans/Chicanos, Puerto Ricans, Cubans, and Dominicans, as well as various Central and South American populations.
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22

Franks, Hallie M. The World Underfoot. Oxford University Press, 2018. http://dx.doi.org/10.1093/oso/9780190863166.001.0001.

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In the Greek Classical period, the symposium—the social gathering at which male citizens gathered to drink wine and engage in conversation—was held in a room called the andron. From couches set up around the perimeter of the andron, symposiasts looked inward to the room’s center, which often was decorated with a pebble mosaic floor. These mosaics provided visual treats for the guests, presenting them with images of mythological scenes, exotic flora, dangerous beasts, hunting parties, or the specter of Dionysos, the god of wine, riding in his chariot or on the back of a panther. This book takes as its subject these mosaics and the context of their viewing. Relying on discourses in the sociology and anthropology of space, it argues that the andron’s mosaic imagery actively contributed to a complex, metaphorical experience of the symposium. In combination with the ritualized circling of the wine cup from couch to couch around the room and the physiological reaction to wine, the images of mosaic floors called to mind other images, spaces, or experiences, and, in doing so, prompted drinkers to reimagine the symposium as another kind of event—a nautical voyage, a journey to a foreign land, the circling heavens or a choral dance, or the luxury of an abundant past. Such spatial metaphors helped to forge the intimate bonds of friendship that are the ideal result of the symposium and that make up the political and social fabric of the Greek polis.
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23

Laurens, Phil. Airbnb and Short Term Rental: The Complete Method to Rent on Airbnb, Have a Very High Profitability and Offer an Unforgettable Experience to Your Guests. Independently Published, 2020.

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24

Barnhill, Anne, Mark Budolfson, and Tyler Doggett, eds. [Oxford] Handbook of Food Ethics. Oxford University Press, 2018. http://dx.doi.org/10.1093/oxfordhb/9780199372263.001.0001.

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Food ethics, as an academic pursuit, is vast, incorporating work from philosophy as well as anthropology, economics, environmental sciences and other natural sciences, geography, law, and sociology. This Handbook provides a sample of recent philosophical work in food ethics. This philosophical work addresses ethical issues with agricultural production, the structure of the global food system, the ethics of personal food consumption, the ethics of food policy, and cultural understandings of food and eating, among other issues. The work in this Handbook draws on multiple literatures within philosophy, including practical ethics, normative ethics, and political philosophy, as well as drawing on non-philosophical work. Part I considers ethical issues concerning the industrial model of farming that dominates in developed countries, looking most closely at industrial crop farming and its environmental effects. Part II concerns the ethics of animal agriculture. Part III concerns the ethics of consumption: is it morally permissible to consume various products? Part IV concerns justice—including racial, social, and economic justice—in the food system. Part V discusses some ethical and legal issues with specific kinds of food policies, including healthy eating policies, food labeling, and agricultural guest worker programs. Part VI includes four essays taking a critical eye to our public discourse about, and personal experiences of, dieting, healthy eating, and obesity prevention. Lastly, the essays in Part VII concern the personal, social, and moral significance of food.
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25

Norton, Tony. Biodiversity: Integrating Conservation and Production. Edited by Ted Lefroy, Kay Bailey, and Greg Unwin. CSIRO Publishing, 2008. http://dx.doi.org/10.1071/9780643096219.

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Australia’s experience in community-based environmental repair is unique in the world, with no shortage of analysis by bureaucrats, academics and environmentalists. This collection of 17 case studies gives a view from ground level. It includes heroic accounts of families who changed their way of farming and their relationship to the land so significantly they found they could stop hand-feeding stock during a drought and see the bush coming back. It describes the experience with ‘bush tenders’, which were oversubscribed, as farmers competed with each other for stewardship payments to manage their grazing lands for endangered ground-nesting birds as well as beef and wool. And it tells of a group of wheat growers who plant patches of grassland for beneficial insects that save them tens of thousands of dollars a year in pesticide bills. The case studies arose from a meeting of 250 farmers, foresters and fishers from all Australian states, who met in Launceston as guests of the community group Tamar Natural Resource Management to reflect on the question: ‘Is it possible to be good environmental managers and prosper in our businesses?’ As well as tales of environmental hope, there are also messages about the limits of duty of care, the need to share the costs of achieving society’s expectations, and the possibility of learning from unlikely places. Biodiversity: Integrating Conservation and Production includes the seven ‘Tamar Principles’, distilled by the delegates from the meeting for those on the front line.
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26

White, Sophie. Voices of the Enslaved. University of North Carolina Press, 2019. http://dx.doi.org/10.5149/northcarolina/9781469654041.001.0001.

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In eighteenth-century New Orleans, the legal testimony of some 150 enslaved women and men--like the testimony of free colonists--was meticulously recorded and preserved. Questioned in criminal trials as defendants, victims, and witnesses about attacks, murders, robberies, and escapes, they answered with stories about themselves, stories that rebutted the premise on which slavery was founded. Focusing on four especially dramatic court cases, Voices of the Enslaved draws us into Louisiana’s courtrooms, prisons, courtyards, plantations, bayous, and convents to understand how the enslaved viewed and experienced their worlds. As they testified, these individuals charted their movement between West African, indigenous, and colonial cultures; they pronounced their moral and religious values; and they registered their responses to labor, to violence, and, above all, to the intimate romantic and familial bonds they sought to create and protect. Their words--punctuated by the cadences of Creole and rich with metaphor--produced riveting autobiographical narratives as they veered from the questions posed by interrogators. Carefully assessing what we can discover, what we might guess, and what has been lost forever, Sophie White offers both a richly textured account of slavery in French Louisiana and a powerful meditation on the limits and possibilities of the archive.
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27

Heil, John. Appearance in Reality. Oxford University Press, 2021. http://dx.doi.org/10.1093/oso/9780198865452.001.0001.

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Appearance in Reality addresses topics in fundamental metaphysics, extending positions developed in From and Ontological Point of View (2003) and The Universe as We Find It (2012). This is not simply ‘Part III’ of a three-part project, however. The book takes what readers familiar with those earlier volumes would likely regard as a surprising turn, finding common ground between divergent ‘Aristotelian’ and ‘Humean’ cosmologies in Spinoza. The book includes considerable new and newly framed material on essences, universals, relations, emergence, hylomorphism, modality, conscious experiences, free will, and related topics. A substance–property ontology is proposed, one in which properties are not universals, but modes, particular modifications of particular substances. The ontology is meant to be consistent with both atomistic and non-atomistic cosmologies, or with whatever cosmology physics eventually settles on. One of the book’s unifying themes concerns the problem of reconciling what Wilfrid Sellars called the manifest and scientific images. The aim is to understand how the appearances comport with our best guess as to the nature of reality. The question of the relation of appearance to reality has always been central to metaphysics, but it is one faced by any reflective agent. Its unavoidability drives metaphysics. Far from being an idle pastime, metaphysics is not optional.
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28

Lekander, Mats. The Inflamed Feeling. Oxford University Press, 2022. http://dx.doi.org/10.1093/oso/9780198863441.001.0001.

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What do wanting to stay in bed, feeling sick, and being afraid of strangers have in common? The answer is that these feelings can reflect a drive which evolved in our ancestors to combat the threat of infection to survival. Listening to the body’s message to the brain that you are sick allows you to save energy that can be used for recuperation and recovery. Urges of staying still, noticing pain, feeling sorry for yourself, and focusing inward are thus bodily messages that benefit the immune defense. Similarly, superficial signs of ill health in others, or even the prejudicial idea of a person with a foreign bacterial culture, can cause anxiety and avoidance as part of the defense strategy. Being at a life or death juncture, your brain and your immune system join forces to preserve or regain health. Having a too high or too low sensitivity to inner or outer disease signals is therefore connected to a risk for mental as well as somatic disorders. In this book, Mats Lekander explains the science behind perceived health, using an arsenal of Barbie dolls, visual illusions, personal experiences, placebo, hypochondriacs, and historical anecdotes against a backdrop of the latest neuroscience and psychoneuroimmunology (the science of the brain, behavior, and immunity). He describes when he poisoned himself at work and enjoyed it, and why white blood cells and inflammation are key players when our brains try to guess what is going on in our inner worlds.
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