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1

1946-, Scott Gail, ed. Service quality improvement: The customer satisfaction strategy for health care. Chicago, Ill: American Hospital Pub., 1994.

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2

Performance improvement 1995: Evaluation activities of the Public Health Service. [Washington, D.C.?]: The Service, 1995.

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3

Macleod, Don. Lip Service. New York: Penguin Group USA, Inc., 2009.

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4

Rawstron, Sara. Quality improvement in the National Health Service: Moving in the right circles?. Wolverhampton: University ofWolverhampton, 1995.

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5

Lilley, Roy C. Writing investment plans and health improvement programmes: A workbook for the health service and primary care team. Abingdon: Radcliffe Medical Press, 1999.

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6

Bullivant, John. Introduction to benchmarking for continuous improvement in health and local government: Workbook. Wrexham: Benchmarking reference centre, 1997.

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7

Gazi, Rukhsana. Functioning of Thana Functional Improvement Pilot Project: Perspectives of managers, service providers, clients, and community. Dhaka: ICDDR,B Centre for Health and Population Research, 2001.

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8

Kim, Jong-Il. On the further improvement of the health service: Letter to the national conference of health workers, April 21, 1985. Pyongyang, Korea: Foreign Languages Publishing House, 1992.

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9

Il-sŏng, Kim. On the further improvement of the health service: Letter to the National Conference of Health Workers, April 21, 1985. Pyongyang, Korea: Foreign Languages Pub. House, 1987.

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10

United States. Congress. House. Committee on Post Office and Civil Service. Federal Employees Benefits Improvement Act of 1985: Report (to accompany H.R. 3384). [Washington, D.C.?: U.S. G.P.O., 1985.

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11

United States. Congress. House. Committee on Post Office and Civil Service. Federal Employees Benefits Improvement Act of 1985: Report (to accompany H.R. 3384). [Washington, D.C.?: U.S. G.P.O., 1985.

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12

United States. Congress. House. Committee on Post Office and Civil Service. Federal Employees Benefits Improvement Act of 1985: Report (to accompany H.R. 3384). [Washington, D.C.?: U.S. G.P.O., 1985.

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13

Ruschenberger, W. S. W. Remarks on the condition of the Marine hospital fund of the United States: With suggestions for its improvement. Philadelphia: Lindsay & Blakiston, 1985.

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14

United States. Congress. Senate. Select Committee on Indian Affairs. Indian Health Care Improvement Act of 1992: Report (to accompany S. 2481). [Washington, D.C.?: U.S. G.P.O., 1992.

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15

United States. Congress. Senate. Select Committee on Indian Affairs. Indian Health Care Improvement Act of 1992: Report (to accompany S. 2481). [Washington, D.C.?: U.S. G.P.O., 1992.

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16

United States. Congress. Senate. Select Committee on Indian Affairs. Indian Health Care Improvement Act of 1992: Report (to accompany S. 2481). [Washington, D.C.?: U.S. G.P.O., 1992.

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17

1969-, Macleod Debra, ed. Lip service: A his and hers guide to the art of oral sex & seduction. New York: J.P. Tarcher/Penguin, 2009.

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18

United States. Congress. Senate. Committee on Indian Affairs (1993- ). Indian Health Care Improvement Act: Hearing before the Committee on Indian Affairs, United States Senate, One Hundred Seventh Congress, first session on the Indian Health Care Improvement Act focusing on personnel issues and urban Indian health care programs, July 31, 2001, Washington, DC. Washington: U.S. G.P.O., 2002.

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19

United States. Congress. Senate. Committee on Indian Affairs (1993- ). Indian Health Care Improvement Act: Hearing before the Committee on Indian Affairs, United States Senate, One Hundred Seventh Congress, first session on the Indian Health Care Improvement Act focusing on personnel issues and urban Indian health care programs, July 31, 2001, Washington, DC. Washington: U.S. G.P.O., 2002.

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20

United States. Congress. Senate. Committee on Indian Affairs (1993- ). Indian Health Care Improvement Act: Hearing before the Committee on Indian Affairs, United States Senate, One Hundred Seventh Congress, first session on the Indian Health Care Improvement Act focusing on personnel issues and urban Indian health care programs, July 31, 2001, Washington, DC. Washington: U.S. G.P.O., 2002.

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21

United States. Congress. Senate. Committee on Indian Affairs (1993- ). Indian Health Care Improvement Act: Joint hearing before the Committee on Indian Affairs, United States Senate, and the Committee on Health, Education, Labor and Pensions, United States Senate, One Hundred Ninth Congress, first session, on S. 1057, Indian Health Care Improvement Act Amendments of 2005, July 14, 2005, Washington, DC. Washington: U.S. G.P.O., 2005.

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22

Reauthorization of the Indian Health Care Improvement Act: Hearing before the Committee on Indian Affairs, United States Senate, One Hundred Eighth Congress, second session on oversight hearing on pending legislation to reauthorize the Indian Health Care Improvement Act, July 21, 2004, Washington, DC. Washington: U.S. G.P.O., 2004.

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23

United States. Congress. Senate. Committee on Indian Affairs (1993- ). Reauthorization of the Indian Health Care Improvement Act: Hearing before the Committee on Indian Affairs, United States Senate, One Hundred Eighth Congress, first session, on S. 556, to amend the Indian Health Care Improvement Act to revise and extend that act, July 23, 2003, Washington, DC. Washington: U.S. G.P.O., 2003.

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24

United States. Congress. House. Committee on Veterans' Affairs. Disabled Veterans Service Dog and Health Care Improvement Act of 2001: Report (to accompany H.R. 2792) (including cost estimate of the Congressional Budget Office). [Washington, D.C: U.S. G.P.O., 2001.

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25

United States. Congress. House. Committee on Veterans' Affairs. Disabled Veterans Service Dog and Health Care Improvement Act of 2001: Report (to accompany H.R. 2792) (including cost estimate of the Congressional Budget Office). [Washington, D.C: U.S. G.P.O., 2001.

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26

A bill to amend the Indian Health Care Improvement Act to revise and extend that act: Report (to accompany S. 556). [Washington, D.C: U.S. G.P.O., 2004.

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27

United States. Congress. House. Committee on Resources, ed. Indian Health Care Improvement Act: Joint hearing before the Committee on Indian Affairs, United States Senate and the Committee on Resources, United States House of Representatives, One Hundred Eighth Congress, first session, on S. 556 ... and H.R. 2440 ..., July 16, 2003, Washington, DC. Washington: U.S. G.P.O., 2003.

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28

Performance improvement in health information services. Philadelphia: Saunders, 1997.

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29

Cryer, Colin. Falls, fragility & fractures: National service framework for older people: the case for and strategies to implement a joint health improvement and modernisation plan for falls and osteoporosis. [S.l]: [s.n.], 2001.

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30

Board, Tayside Health. Draft health improvement programme 1999/2004. Dundee: Tayside Health Board, 1999.

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31

United States. Congress. House. Committee on Veterans' Affairs. Subcommittee on Health. H.R.2792, the Disabled Veterans Service Dogs and Health Care Improvement Act of 2001 and related legislative matters: Hearing before the Subcommittee on Health of the Committee on Veterans' Affairs, House of Representatives, One Hundred Seventh Congress, first session, September 6, 2001. Washington: U.S. G.P.O., 2002.

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32

Medicare, Medicaid, and SCHIP Indian Health Care Improvement Act of 2006: Report (to accompany S. 3524) (including cost estimate of the Congressional Budget Office). [Washington, D.C: U.S. G.P.O., 2006.

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33

United States. Congress. Senate. Committee on Indian Affairs (1993- ). Reauthorize the Indian Health Care Improvement Act: Hearing before the Committee on Indian Affairs, United States Senate, One Hundred Sixth Congress, second session, on Public Law 94-437 ... [S. 2526 ...]. Washington: U.S. G.P.O., 2000.

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34

United States. Government Accountability Office. Forest Service: Better data are needed to identify and prioritize reforestation and timber stand improvement needs : report to the chairman, Subcommittee on Forests and Forest Health, Committee on Resources, House of Representatives. Washington, D.C. (441 G St., NW, Washington, D.C. 20548): U.S. Govt. Accountability Office, 2005.

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35

Ohara, Kumiko. Improvement of health care for mother and child. Tokyo: Sophia Univ., Institute of Comparative Culture, 1995.

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36

United States. Congress. House. A bill to amend title XXVII of the Public Health Service Act and part 7 of subtitle B of title I of the Employee Retirement Income Security Act of 1974 to establish standards for the health quality improvement of children in managed care plans and other health plans. Washington, D.C: United States Government Printing Office, 1999.

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37

Corlyon, Judith. Improving children's health (2): An analysis of Health Improvement Programmes (2000-2003). London: NSPCC in association with The Children's Society, National Children's Bureau, Barnardo's and NCH, 2001.

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38

Office, National Audit. Innovation in the NHS: Local improvement finance trusts. London: Stationery Office, 2005.

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39

Healthcare performance improvement. Norcross, GA: Engineering & Management Press, 1998.

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40

Bielanski, Gayle. Practical guide to core measures improvement. Marblehead, MA: HCPro, 2009.

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41

Isaacs, Stephen L. Improving population health: The California Wellness Foundation's Health Improvement Initiative. San Francisco, CA: Social Policy Press, 2002.

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42

P, Greeley Hugh, ed. Continuous quality improvement for health information management. Marblehead, Mass: Opus Communications, 1998.

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43

Office, General Accounting. Financial management: Implementation of the Cash Management Improvement Act : report to Congress. Washington, D.C: The Office, 1996.

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44

Wales, Audit Commission for Local Authorities and the National Health Service in England and. Managing finances in mental health: A review to support improvement and best practice. London: Audit Commission, 2006.

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45

Langabeer, James R. Performance improvement in hospitals and health systems. Chicago, IL: HIMSS, 2009.

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46

New York (State). Office of the State Comptroller. Division of State Services. Department of Health, oversight of emergency medical services training and program improvement. [Albany, N.Y: The Division, 2003.

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47

Ndirangu, Paul Ndiritu. A management performance improvement plan for the proposed Isiolo district health services. Birmingham: University of Birmingham, 1988.

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48

Development, World Health Organization Division of Health Manpower. Work improvement in health services: Workshop on Work Study for Better Decisions. Geneva: World Health Organization, 1986.

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49

Office, General Accounting. Internal controls: Controls over expedited payments to defense suppliers need improvement : report to the Congressional requesters. Washington, D.C: The Office, 1988.

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50

Hansen, Julius, and Oliver Bishop. Indian Health Care: Improvement Act and Health Service Considerations. Nova Science Publishers, Incorporated, 2012.

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