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Journal articles on the topic 'Health service improvement'

Author: Grafiati

Published: 4 June 2021

Last updated: 1 February 2022

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1

HEWISON, ALISTAIR. "Service improvement in health care." Journal of Nursing Management 18, no. 7 (2010): 779–81. http://dx.doi.org/10.1111/j.1365-2834.2010.01177.x.

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Shepherd, Nicole, Thomas J. Meehan, Fiona Davidson, and Terry Stedman. "An evaluation of a benchmarking initiative in extended treatment mental health services." Australian Health Review 34, no. 3 (2010): 328. http://dx.doi.org/10.1071/ah09698.

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Aim.To evaluate the effectiveness of a benchmarking initiative in facilitating quality improvement and reform in extended care mental health services. Method.Individual interviews and focus group discussions were conducted with 84 staff in 22 extended care mental health services that had previously participated in a State-wide benchmarking exercise in Queensland, Australia. Results.Staff reported positive outcomes from participation in the benchmarking exercise. Information derived from benchmarking provided a different perspective on the strengths and weaknesses of individual services and an

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Russell, Nicholas C. C., Louise M. Wallace, and Diane Ketley. "Evaluation and measurement for improvement in service-level quality improvement initiatives." Health Services Management Research 24, no. 4 (2011): 182–89. http://dx.doi.org/10.1258/hsmr.2011.011010.

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The National Health Service (NHS) in England, as with other health services worldwide, currently faces the need to reduce costs and to improve the quality of patient care. Evidence gathered through effective and appropriate measurement and evaluation, is essential to achieving this. Through interviews with service improvement managers and analysis of comments in a seminar of NHS staff involved in health service improvement, we found a lack of understanding regarding the definition and methodology of both measurement and evaluation, which decreases the likelihood that NHS staff will be competen

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Griffith, Clive, and Jill Turner. "United Kingdom National Health Service. Cancer Services Collaborative “Improvement Partnership”,." European Journal of Surgical Oncology (EJSO) 30 (September 2004): 1–86. http://dx.doi.org/10.1016/j.ejso.2004.07.010.

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Holehouse, Kelly, Karen Oliver, Gillian Rawlinson, and Hazel Roddam. "Collaborative service delivery to address public health issues within a musculoskeletal setting: evaluation of the Healthy Mind, Healthy Body project." International Journal of Therapy and Rehabilitation 26, no. 11 (2019): 1–15. http://dx.doi.org/10.12968/ijtr.2018.00196.

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Background/Aims There is a need for greater focus on public health and its impact on musculoskeletal conditions within healthcare delivery. Physiotherapists are well positioned to support this. Outpatient physiotherapy musculoskeletal services traditionally focus on rehabilitation and physical exercise, yet many service users require support to improve both their mental and physical health. This innovative service improvement aimed to embed integrated health promotion within musculoskeletal physiotherapy service delivery. Methods A physiotherapy-led multidisciplinary team introduced patients t

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Heavens, David, Joanne Hodgekins, Rebecca Lower, et al. "Service user experience of the Norfolk youth service." Mental Health Review Journal 25, no. 1 (2020): 85–98. http://dx.doi.org/10.1108/mhrj-03-2019-0008.

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Purpose There is an international drive to improve mental health services for young people. This study aims to investigate service user experience of a youth mental health service in Norfolk, UK. In addition to suggesting improvements to this service, recommendations are made for the development of youth mental health services in general. Design/methodology/approach A mixed-methods approach was used. Quantitative data from satisfaction questionnaires were analysed using descriptive statistics and compared between two time points. A semi-structured interview was used to generate qualitative dat

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Oyebode, Femi, Giles Berrisford, and Liz Parry. "Commission for Health Improvement and mental health Services." Psychiatric Bulletin 28, no. 7 (2004): 238–40. http://dx.doi.org/10.1192/pb.28.7.238.

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The Commission for Health Improvement (CHI) ceased to function at the end of March 2004. This provides the opportunity to review its contribution and achievements as a new body, the Commission for Healthcare Audit and Inspection (CHAI), takes over its functions∗. CHI recently published its assessment of mental health services (http://www.chi.nhs.uk/eng/news/2003/dec/11.shtml). The report is based on the 35 clinical governance reviews, in England and Wales, published between July 2001 and October 2003; two investigations into serious service failures; and a report on safeguarding arrangements f

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Kaufman, Naomi, Claire Dewsnap, and Lauren Theaker. "P231 Service improvement review of sexual health service DNA rates." Sexually Transmitted Infections 92, Suppl 1 (2016): A97.1—A97. http://dx.doi.org/10.1136/sextrans-2016-052718.279.

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Reay, Rebecca, Michael Robertson, and Cathy Owen. "Interpersonal psychotherapy for postnatal depression: a quality improvement approach." Australasian Psychiatry 10, no. 3 (2002): 211–13. http://dx.doi.org/10.1177/103985620201000302.

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Objective: To outline the processes involved in establishing an integrated perinatal mental health service in a public mental health setting. Conclusions: The Australian Capital Territory (ACT) Mental Health Services established a perinatal mental health service based on coordinated, evidence-based treatments. One of the treatment approaches introduced into the service was Interpersonal Psychotherapy, a time-limited, empirically validated therapy for postnatal depression.

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Liang, Rizhong. "URBAN SPORTS SERVICE STRUCTURE FROM THE PUBLIC HEALTH CONTEXT." Revista Brasileira de Medicina do Esporte 27, spe (2021): 108–10. http://dx.doi.org/10.1590/1517-8692202127012020_0114.

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ABSTRACT With the improvement of the quality of life, the residents’ requirements for the construction of urban public sports services have gradually improved. In order to improve the current urban public sports service system, this study analyzes the existing public sports service through the construction of public sports service model. The results show that the current construction of public sports service has some defects, such as single construction subject, unbalanced regional development of sports service, lack of perfect performance evaluation mechanism of sports public service, and so

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Dachyar, M., Farizal, and Alicia Ti. "Improvement Priorities: Public Hospital Service Quality." MATEC Web of Conferences 248 (2018): 03007. http://dx.doi.org/10.1051/matecconf/201824803007.

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Patients’ satisfaction in public hospitals in Jakarta is decreased due to the increase participant of outpatients using national health insurance. One of the principle influenced satisfaction is services. The purpose of this research is to get priority improvement of service quality dimension. ServQual method is used to obtain the patient’s perception and expectation gap on hospital services. Analytical Hierarchy Process (AHP) is used to obtain the dimension importance weight. Five experts were involved on choosing the appropriate service dimension. Questionnaires were given to 400 patients. R

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Dent, Nicholas. "Appreciating collaborative service improvement – a case study on using appreciative inquiry methodology in co-production in mental health." Mental Health and Social Inclusion 23, no. 3 (2019): 105–11. http://dx.doi.org/10.1108/mhsi-04-2019-0010.

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Purpose The purpose of this paper is to examine the value of appreciative inquiry (AI) methodology in enabling co-productive work within mental health service development. Design/methodology/approach The methodology of AI is described and observations on its use in mental health service improvement are considered. Findings AI is a really helpful tool in supporting service improvement and is particularly applicable in mental health discussions involving service users and carers. Many service users and carers engaging with service development discussions have had adverse past experiences which c

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Miatello, Ashleigh, Gillian Mulvale, Christina Hackett, Alison Mulvale, Ashwin Kutty, and Faten Alshazly. "Data Elicited Through Apps for Health Systems Improvement." International Journal of Qualitative Methods 17, no. 1 (2018): 160940691879843. http://dx.doi.org/10.1177/1609406918798433.

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A promising approach to meeting the need in many jurisdictions for timely, in-depth qualitative health systems experience data, is to elicit feedback through smartphone and web applications (apps). Apps offer an appealing tool to elicit data from patients and family members who may feel stigma when receiving some services and a power imbalance when providing feedback to health-care providers. In this article, we examine the effectiveness of a suite of smartphone and web apps called myExperience ( myEXP) that were created to gather care experiences of youth, family members, and service provider

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Burgess, Nicola, and Zoe Radnor. "Service improvement in the English National health service: Complexities and tensions." Journal of Management & Organization 18, no. 5 (2012): 594–607. http://dx.doi.org/10.1017/s1833367200000559.

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AbstractThe English National Health Service (NHS) is a public sector organisation with a longstanding objective to deliver high quality healthcare that is free at the point of use. In order to achieve this, the NHS has endured an evocative and controversial theme of reform across many decades. Despite such high levels of reform, the recent Operating Efficiency Framework declared that the NHS is about to enter its toughest ever financial climate. This paper will illustrate the complexities and tensions of implementing service improvement in the NHS in a climate of persistent policy reform, redu

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Burgess, Nicola, and Zoe Radnor. "Service improvement in the English National health service: Complexities and tensions." Journal of Management & Organization 18, no. 5 (2012): 594–607. http://dx.doi.org/10.5172/jmo.2012.18.5.594.

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AbstractThe English National Health Service (NHS) is a public sector organisation with a longstanding objective to deliver high quality healthcare that is free at the point of use. In order to achieve this, the NHS has endured an evocative and controversial theme of reform across many decades. Despite such high levels of reform, the recent Operating Efficiency Framework declared that the NHS is about to enter its toughest ever financial climate. This paper will illustrate the complexities and tensions of implementing service improvement in the NHS in a climate of persistent policy reform, redu

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Craig, Lynn. "Service improvement in health care: a literature review." British Journal of Nursing 27, no. 15 (2018): 893–96. http://dx.doi.org/10.12968/bjon.2018.27.15.893.

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Lodge, Amy, and David Bamford. "Health service improvement through diagnostic waiting list management." Leadership in Health Services 20, no. 4 (2007): 254–65. http://dx.doi.org/10.1108/17511870710829364.

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O'connor, Nick, Denise Ward, Liz Newton, and Monica Warby. "Enabling Clinicians to Become the Quality Leaders in Amental Health Service." Australasian Psychiatry 13, no. 4 (2005): 357–61. http://dx.doi.org/10.1080/j.1440-1665.2005.02214.x.

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Objective: To show how clinicians can become the leaders of ‘quality’ in a mental health services, using the example of developments within Northern Sydney Health (NSH) Area Mental Health Services (AMHS). Method: In the absence of an existing integrated area quality programme, NSH AMHS implemented a quality improvement programme whereby staff at the coalface would become the leaders in ‘quality’ guided and supported by the newly established Quality Unit. This innovative approach is consistent with evidence that suggests that clinicians need to ‘own’ quality improvement initiatives and embed th

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Patwardhan, Anjali, and Prakash Patwardhan. "Are consumer surveys valuable as a service improvement tool in health services?" International Journal of Health Care Quality Assurance 22, no. 7 (2009): 670–85. http://dx.doi.org/10.1108/09526860910995010.

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Rachmawati, Andini, and Sri Umiyati. "PROSES IMPROVEMENT PELAYANAN KESEHATAN LANJUT USIA ( LANSIA ) DI PUSKESMAS KLAMPIS NGASEM KOTA SURABAYA." Aplikasi Administrasi: Media Analisa Masalah Administrasi 22, no. 1 (2019): 1. http://dx.doi.org/10.30649/aamama.v22i1.110.

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The purpose of this study was to describe and analyze the Improvement Process in the Elderly Health Service at the KlampisNgasem Health Center in Surabaya City using the Donabedian Theory. The research approach used is Descriptive. With the Qualitative method, as well as data collection techniques through Observation and Interview to elderly patients directly to get an idea of how the quality of health services at the KlampisNgasem Health Center in Surabaya, especially for the care of elderly patients.The results of the research conducted by the researchers can be concluded that the research o

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Gray, J. "A Lean towards service improvement." International Journal of Care Pathways 11, no. 1 (2007): 1–10. http://dx.doi.org/10.1258/j.jicp.2007.154.

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Brown, Sophie, Zaffer Iqbal, Frances Burbidge, et al. "Embedding an Evidence-Based Model for Suicide Prevention in the National Health Service: A Service Improvement Initiative." International Journal of Environmental Research and Public Health 17, no. 14 (2020): 4920. http://dx.doi.org/10.3390/ijerph17144920.

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Despite the improved understanding of the determinants of suicide over recent decades, the mean suicide rate within the United Kingdom (UK) has remained at 10 per 100,000 per annum, with about 28% accessing mental health services in the 12 months prior to death. In this paper, we outlined a novel systems-level approach to tackling this problem through objectively differentiating the level of severity for each suicide risk presentation and providing fast-track pathways to care for all, including life-threatening cases. An additional operational challenge addressed within the proposed model was

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Boland, Billy. "Quality improvement in mental health services." BJPsych Bulletin 44, no. 1 (2019): 30–35. http://dx.doi.org/10.1192/bjb.2019.65.

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Quality improvement (QI) approaches are becoming increasingly important in the delivery of mental healthcare internationally. They were originally developed in the manufacturing industry, but the principle of having a systematic approach to improvement has spread to many other industries, not least to healthcare. Quality improvement approaches in healthcare were pioneered in the USA at organisations such as Virginia Mason and the Institute for Healthcare Improvement. In recent years, they have become firmly established in mental health services in the UK's National Health Service (NHS). There

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Burbach, Frank R., and Sarah K. Amani. "Appreciative enquiry peer review improving quality of services." International Journal of Health Care Quality Assurance 32, no. 5 (2019): 857–66. http://dx.doi.org/10.1108/ijhcqa-01-2018-0015.

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Purpose Mental health service improvement initiatives often involve the setting of targets and monitoring of performance. The purpose of this paper is to describe the application of appreciative enquiry (AE), a radically different but complementary approach to quality assurance and improvement, to specialist mental health services across a health region. Design/methodology/approach This case study describes a regional quality improvement (QI) project involving 12 early intervention in psychosis (EIP) services in South West England. In total, 40 people were trained in AE interviewing skills and

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Boak, George. "Team learning and service improvements in health care." Team Performance Management 20, no. 5/6 (2014): 242–61. http://dx.doi.org/10.1108/tpm-04-2013-0010.

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Purpose – This study aims to propose a typology of team learning processes, based on a study of teams of health care therapists across England who were engaged in improving their services. Design/methodology/approach – Information was gathered from 35 teams of health care therapists, through analysis of reports produced by the teams and by interviews with team leaders. The actions taken to achieve service improvements were analysed through a lens of team learning. Findings – Team learning is an appropriate frame of reference for analysing actions designed to bring about change and improvement.

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Kalb, Luther G., Joan Beasley, Andrea Caoili, and Ann Klein. "Improvement in Mental Health Outcomes and Caregiver Service Experiences Associated With the START Program." American Journal on Intellectual and Developmental Disabilities 124, no. 1 (2019): 25–34. http://dx.doi.org/10.1352/1944-7558-124.1.25.

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Abstract This study examined outcomes from the Systemic, Therapeutic, Assessment, Resources, and Treatment (START) program, a community-based tertiary care model for individuals with intellectual and developmental disabilities and mental health needs. The sample included 111 START service users and their family caregivers, who were receiving START Clinical Team services, located in the Northeast and Southwest regions of the United States. Results from the analyses found a significant 1-year pre-post improvement in caregiver service experiences and mental health symptoms of the service user. A

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Pheakdey, Sambo, Narith Chan, Robert John Kolesar, and Chantha Chak. "Improving Health Service Quality in the Kingdom of Cambodia: A Policy Perspective." Asia Pacific Journal of Public Health 32, no. 8 (2020): 426–29. http://dx.doi.org/10.1177/1010539520957841.

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The achievement of Universal Health Coverage, including quality services, is high on the international agenda. Cambodia aims to expand social health protection and is committed to improving the healthcare service quality. We review the country context and propose five policy approaches to accelerate progress on healthcare quality improvement in Cambodia. These approaches aim to augment the profile and continued focus on quality while leveraging and optimizing existing systems to incentivize improvements and increase value for money.

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Micallef, Jason, and Brodene Straw. "Developing junior doctors as leaders of service improvement." Leadership in Health Services 27, no. 4 (2014): 316–29. http://dx.doi.org/10.1108/lhs-04-2014-0037.

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Purpose – This paper aims to provide an overview of the design and initial outcomes of a leadership and service improvement program for junior medical staff. Design/methodology/approach – This paper describes the rationale, initial set-up, structure, program outcomes and future directions of the Medical Service Improvement Program for junior doctors. This program is a recent initiative of the Western Australian public healthcare system. Findings – The Medical Service Improvement Program illustrates a successful approach to developing junior doctors to lead improvements in health service delive

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Mutch, Carolyn, Margaret Tobin, Ian Hickie, et al. "Improving Community-Based Services for Older Patients with Depression: The Benefits of an Educational and Service Initiative." Australian & New Zealand Journal of Psychiatry 35, no. 4 (2001): 449–54. http://dx.doi.org/10.1046/j.1440-1614.2001.00921.x.

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Objective: The objective of this study was to report a quality improvement project for older patients with depression. The initiative focused on both clinical practice changes (improvement of medical, neurocognitive and behavioural assessment) and service development (greater continuity of care). Method: After initial identification of key deficits, implementation of a service and educational initiative took place within a district mental health service. The service consisted of an inpatient unit, a specialized psychogeriatric service and two adult community mental health services. Mental heal

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Gray, Jenny. "A Lean towards Service Improvement." Journal of integrated Care Pathways 11, no. 1 (2007): 1–10. http://dx.doi.org/10.1177/205343450701100101.

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Sánchez, E. J. Pérez, J. M. Ginés Miranda, V. Chavarría Romero, et al. "Describing the assistance, the basis for improvement." European Psychiatry 41, S1 (2017): s505. http://dx.doi.org/10.1016/j.eurpsy.2017.01.641.

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IntroductionConsultation-liaison (CL) psychiatry is a branch of psychiatry that study and treat mental health of patients with other medical or surgical conditions. The assistance between hospitals and health services is heterogeneous.Aims and objectivesFor this reason, the objective of our research is to define the clinical characteristics from our CL service and check out the quality relationship with the applicant service, for improving future assistance.MethodsWe made a descriptive analysis of clinical variables from the patients who received assistance during 2 months by the CL service fr

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Riew, Moon Charn, and Ji Yeon Shin. "Health-care Service Quality Improvement Using Walk-through Audit." Journal of the Korean society for quality management 41, no. 4 (2013): 527–39. http://dx.doi.org/10.7469/jksqm.2013.41.4.527.

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Mok, Hiram. "Evaluation and quality improvement in mental health service delivery." Asia-Pacific Psychiatry 3, no. 1 (2011): 3–4. http://dx.doi.org/10.1111/j.1758-5872.2011.00112.x.

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Whiteford, Harvey, Meredith Harris, and Sandra Diminic. "Mental health service system improvement: Translating evidence into policy." Australian & New Zealand Journal of Psychiatry 47, no. 8 (2013): 703–6. http://dx.doi.org/10.1177/0004867413494867.

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Litherland, Kay. "Lessons Learned While Implementing Service Quality Improvement." Journal For Healthcare Quality 17, no. 5 (1995): 14–17. http://dx.doi.org/10.1111/j.1945-1474.1995.tb00797.x.

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Vrtodušić Hrgović, Ana-Marija, Kristina Črnjar, and Ivana Škarica. "Employee engagement and improvement as important principles of TQM in public health institutes." Zbornik Veleučilišta u Rijeci 8, no. 1 (2020): 189–201. http://dx.doi.org/10.31784/zvr.8.1.18.

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Quality assurance in public health presents one of the key factors in the quality of health service. Accordingly, there is increasing awareness of the need to integrate quality systems and their principles into the healthcare system. Their role is important in the context of quality assurance in accordance with patient requirements as well as in the process of improving the quality of health care service. They are essential for the successful implementation of a quality management system and refer to customer focus, leadership, engagement of people, process approach, improvement, evidence–base

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Kotarski, Beth. "Improvement of Specialist Referral Follow-up: One University Health Service Improvement Success Story." American Journal of Medical Quality 34, no. 3 (2019): 311. http://dx.doi.org/10.1177/1062860619830353.

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Winter, Vera, Mette Kjærgaard Thomsen, Jonas Schreyögg, et al. "Improving Service Provision - The Health Care Services' Perspective." Journal of Service Management Research 3, no. 4 (2019): 163–83. http://dx.doi.org/10.15358/2511-8676-2019-4-163.

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How to improve service provision in the health care sector is a question of high economic and social relevance, as the health service industry represents a major part of developed nations’ economy and health care is a service virtually everyone is touched by in their life. The topic embraces different perspectives or levers, including the (re)organization of service provision, a stronger focus on the patient in the service delivery process, and the crucial role of employees in health service provision. We invited a group of well-renown scholars from different academic fields to share with us p

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McGeorge, Maureen, and Malcolm Rae. "Acute in-patient psychiatry: service improvement – the time is now." Psychiatric Bulletin 31, no. 7 (2007): 259–61. http://dx.doi.org/10.1192/pb.bp.106.014365.

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Psychiatric in-patient care is perhaps the component of mental health services that service users are most critical about. This, coupled with a growing awareness of the close association between quality and safety in this setting, has led to a recent flurry of national initiatives. These can be broadly grouped into those that have described the problems facing in-patient services and suggested some of the underlying causes, and those that are attempting to address these.

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Dadich, Ann, Liz Fulop, Mary Ditton, et al. "Finding brilliance using positive organizational scholarship in healthcare." Journal of Health Organization and Management 29, no. 6 (2015): 750–77. http://dx.doi.org/10.1108/jhom-11-2013-0256.

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Purpose – Positive organizational scholarship in healthcare (POSH) suggests that, to promote widespread improvement within health services, focusing on the good, the excellent, and the brilliant is as important as conventional approaches that focus on the negative, the problems, and the failures. POSH offers different opportunities to learn from and build resilient cultures of safety, innovation, and change. It is not separate from tried and tested approaches to health service improvement – but rather, it approaches this improvement differently. The paper aims to discuss these issues. Design/m

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Silvestro, Rhian. "Applying gap analysis in the health service to inform the service improvement agenda." International Journal of Quality & Reliability Management 22, no. 3 (2005): 215–33. http://dx.doi.org/10.1108/02656710510582462.

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Moretto, Nicole, Michelle Stute, Sonia Sam, et al. "A uniform data set for determining outcomes in allied health primary contact services in Australia." Australian Journal of Primary Health 26, no. 1 (2020): 58. http://dx.doi.org/10.1071/py18104.

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The project aim was to develop and implement a set of metrics to capture and demonstrate the performance of newly established allied health primary contact services. Selection of the metrics and performance indicators was guided by an existing state-wide data collection system and from a review of the published literature. The metrics were refined after consultation with a working group of health service managers and clinicians. The data collection and reporting framework were developed for use in allied health primary contact services and implemented at public health facilities in Queensland,

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Li, Shur, and Thomas T. H. Wan. "Hospital Service Scope Expansion and Market Share Improvement: A Dynamic Modeling and Multivariate Approach." Health Services Management Research 8, no. 3 (1995): 162–71. http://dx.doi.org/10.1177/095148489500800302.

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In a national trend, large, acute-care hospitals located in urban areas of the nation were continuously broadening their service scope, adding services at the rate of one each year, from 1982 to 1987. This study proposes that the underlying rationale of hospital service-scope expansion is status-gap minimization. This perspective was quantitatively interpreted and tested by a dynamic modeling analysis. Findings support status-gap minimization as the rationale for service-scope expansion. Using multivariate regression and dynamic modeling analysis, the study demonstrates that the cross-sectiona

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Quamruzzaman, Amm. "Infrastructure Provisioning and Health Service Utilization in Africa." Sociology of Development 3, no. 1 (2017): 47–69. http://dx.doi.org/10.1525/sod.2017.3.1.47.

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Although the positive developmental effects of infrastructure provisioning are well documented, research on the potential role of governance in the improvement of infrastructure performance and individual-level service utilization is lacking. I explore the effect of infrastructure provisioning on individual-level health service utilization, paying close attention to whether governance at different levels shapes people's access to health care. The different geographical levels of infrastructure provisioning, governance, and health service utilization require a multilevel analysis, which I perfo

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Gray, J. "Venture Care Pathway Service Improvement Methodology." International Journal of Care Pathways 11, no. 1 (2007): 35–43. http://dx.doi.org/10.1258/j.jicp.2007.168.

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46

Cook, Laura D., Katie E. Nichol, and Jeremy D. Isaacs. "The London memory service audit and quality improvement programme." BJPsych Bulletin 43, no. 5 (2019): 215–20. http://dx.doi.org/10.1192/bjb.2019.18.

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Aims and methodMemory services have expanded significantly in the UK, but limited performance data have been published. The aim of this programme was to determine variation in London memory services and address this through service improvement projects. In 2016 London memory services were invited to participate in an audit consisting of case note reviews of at least 50 consecutively seen patients.ResultsTen services participated in the audit, totalling 590 patients. Variation was noted in neuroimaging practice, neuropsychology referrals, diagnosis subtype, non-dementia diagnoses, waiting times

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Jaribu, Jennie, Suzanne Penfold, Cathy Green, Fatuma Manzi, and Joanna Schellenberg. "Improving Tanzanian childbirth service quality." International Journal of Health Care Quality Assurance 31, no. 3 (2018): 190–202. http://dx.doi.org/10.1108/ijhcqa-10-2015-0122.

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Purpose The purpose of this paper is to describe a quality improvement (QI) intervention in primary health facilities providing childbirth care in rural Southern Tanzania. Design/methodology/approach A QI collaborative model involving district managers and health facility staff was piloted for 6 months in 4 health facilities in Mtwara Rural district and implemented for 18 months in 23 primary health facilities in Ruangwa district. The model brings together healthcare providers from different health facilities in interactive workshops by: applying QI methods to generate and test change ideas in

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Lee, Ju Yul, Hyun Sook Lee, Kwang wook Koh, and Kang Ju Son. "Improvement direction of health promotion program of Korea National Health Insurance Service." Korean Journal of Health Education and Promotion 35, no. 2 (2018): 123–31. http://dx.doi.org/10.14367/kjhep.2018.35.2.123.

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Chikwature, Whatmore, and Chikwature E. "Health Service Delivery Complexities in Mutare Urban, Manicaland Zimbabwe." JOURNAL OF SOCIAL SCIENCE RESEARCH 14 (January 31, 2019): 2861–76. http://dx.doi.org/10.24297/jssr.v14i0.8050.

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This research study sought to identify the health service delivery challenges in urban areas using Mutare as a point of reference. Interviews, focus group discussions and observations were used to collect data from selected residents of Mutare city. Mutare city is experiencing poor service provisions and serious health service delivery challenges. This is witnessed by high doctor to patient ratio, high infant and maternal mortality rates as well as high incidences of malaria and other infectious diseases. The challenges are not limited to drugs and medical facilities, medical staff, transport,

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Smith, Sophie, Maria Abbas, and Ariane Zegarra. "Overcoming challenges in service user involvement in an older people’s mental health service." Mental Health and Social Inclusion 24, no. 3 (2020): 151–55. http://dx.doi.org/10.1108/mhsi-04-2020-0016.

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Purpose The purpose of this paper is to describe how an older people’s mental health service involves service users in research and service improvement projects, the value of this work and the ways in which barriers to user-led research have been approached and handled. Design/methodology/approach The authors conducted a reflective review of their experiences of running “ResearchNet”, a group aimed at putting service users’ perspectives at the heart of service improvement projects, which benefits from and develops its members’ related skills. The authors explore overcoming barriers to service

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