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Journal articles on the topic 'Healthcare service'

Author: Grafiati

Published: 4 June 2021

Last updated: 25 July 2025

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1

Wang, Xiaoyu, Yi Xie, Xuejie Yang, and Dongxiao Gu. "Internet-Based Healthcare Knowledge Service for Improvement of Chinese Medicine Healthcare Service Quality." Healthcare 11, no. 15 (2023): 2170. http://dx.doi.org/10.3390/healthcare11152170.

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With the development of new-generation information technology and increasing health needs, the requirements for Chinese medicine (CM) services have shifted toward the 5P medical mode, which emphasizes preventive, predictive, personalized, participatory, and precision medicine. This implies that CM knowledge services need to be smarter and more sophisticated. This study adopted a bibliometric approach to investigate the current state of development of CM knowledge services, and points out that accurate knowledge service is an inevitable requirement for the modernization of CM. We summarized the

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Pratyush Ranjan and Peeyush Ranjan. "Service-Profit Chain Analysis in Healthcare Services." Journal of Multidisciplinary Research in Healthcare 4, no. 2 (2018): 95–100. http://dx.doi.org/10.15415/jmrh.2018.42008.

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Focus on service-profit chain by organizations in the service sector has been found to be of crucial importance. Companies in varied sectors like banking, airlines, restaurants and healthcare have become industry leaders by focusing on aspects of service-profit chain. This paper presents an analysis of service-profit chain in the healthcare sector. Taking two examples of hospitals from India and one from abroad this paper brings out the importance of focusing on the service-profit chain in this sector. An analysis of the practices in these hospitals, with a major focus on Aravind Eye Hospital,

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Ntawigenera, Narcisse, Godefroid Nzeyimana, and Alphonse Niyodusenga. "Challenges Associated With Healthcare Service Delivery during Covid-19 Era in Rwanda." British Journal of Medical and Health Research 9, no. 10 (2022): 1–14. https://doi.org/10.5281/zenodo.7270382.

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ABSTRACT From 2019, the world has faced the pandemic of high severity ever inexperienced: COVID 19. It has called the efforts of various stakeholders for prevention of its propagation, treatment of infected persons, limitation of its effects, etc. Healthcare workers have been at the forefront of response to COVID-19, risking their lives and their physical and mental health. Despite many efforts to improve the overall quality of healthcare service delivery during COVID-19 era, a number of patients reported to receive inadequate healthcare service. The objective of this research was to understan

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Ghildiyal, Archana Kumari, Jitendra Chandra Devrari, and Atul Dhyani. "Determinants of Service Quality in Healthcare." International Journal of Patient-Centered Healthcare 12, no. 1 (2022): 1–12. http://dx.doi.org/10.4018/ijpch.309117.

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Indian healthcare is described as the largest sector, both in revenue and employment. The quality of service—the characteristics that shape care experience beyond technical competence—is rarely discussed in the medical literature. This study reveals the determinants that affect the perception of quality of healthcare services from the patients' and service providers' points of view. A cross-sectional method was followed to determine the perception of quality of healthcare services and relating variables including infrastructure, reliability and responsiveness, empathy, affordability, and admin

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Lindberg-Repo, Kirsti, and Apramey Dube. "Customer Value Dimensions in E-Healthcare Services." International Journal of E-Services and Mobile Applications 7, no. 4 (2015): 17–29. http://dx.doi.org/10.4018/ijesma.2015100102.

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Healthcare services have been extensively researched for customer value creation activities. There has been, however, limited attention on the dimensions of customer value, as reported by customers themselves, in e-healthcare services. The purpose of this paper is to investigate customer value dimensions in which customers experience e-healthcare services. Narrative techniques were used to investigate customer experiences of e-healthcare services offered by eight private Finnish providers. The findings show that customers evaluate e-healthcare services in four value dimensions: 1) The outcome

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Yudari, A. A. Kade Sri, I. Wayan Aribawa Wiguna, I. Made Pasek Kartana, Ni Kadek Widiantari, I. Putu Widiartha, and Ketut Intan Tirtawati. "PENGABDIAN PARTISIPATIF MELALUI KEGIATAN POSYANDU YANG EFEKTIF DAN EFISIEN DI BANJAR PEKANDELAN SANUR KAUH DESA ADAT INTARAN DENPASAR SELATAN." Dharma Bhakti 1, no. 2 (2023): 37–44. http://dx.doi.org/10.32795/dharmabhakti.v1i2.4670.

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With the limited integrated healthcare center in Banjar Pekandelan in Intaran Traditional Village, Sanur Kauh Village, South Denpasar District, Denpasar City, it is the cause of inefficient services, in serving the surrounding community. So that the participatory service program as an option to contribute to the success of posyandu service activities. The method of implementation in this Integrated Healthcare Center social service activity is by requesting permission from the head or chairman of the Posyandu, then after obtaining permission, discussions and concrete actions are carried out in

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Fatima, Taqdees, Shahab Alam Malik, and Asma Shabbir. "Hospital healthcare service quality, patient satisfaction and loyalty." International Journal of Quality & Reliability Management 35, no. 6 (2018): 1195–214. http://dx.doi.org/10.1108/ijqrm-02-2017-0031.

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Purpose The purpose of this paper is to explain the patients’ views towards private healthcare service providers. The study focussed on hospital service quality and analysed the relative significance of quality measurements in anticipating the patients’ satisfaction and loyalty. The mediating role of patient satisfaction is assessed between quality of hospital healthcare services and patient loyalty. Design/methodology/approach A total 611 patients (both indoor and outdoor) participated in a questionnaire survey from the six private hospitals of capital city, Islamabad, Pakistan. Data were ana

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Kung, Liang-Hsi, and Yu-Hua Yan. "Usage Behavior Intentions of Healthcare Consumers Using Healthcare Self-Service Technologies." Journal of Medicine, Nursing & Public Health 6, no. 2 (2023): 22–33. http://dx.doi.org/10.53819/81018102t2185.

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Applications of Self-service technologies (SSTs) are changing the way healthcare organizations provide services to their patients. Although the use of SSTs has significantly changed service delivery and its use can satisfy patients' pursuit of efficient service, there is still a lack of adequate overview of research on how the use of SSTs affects healthcare consumers' experience in healthcare facility settings. Therefore, this study aimed to understand the usage intentions of healthcare consumers using healthcare self-service technologies. In this study, questionnaires were distributed in a re

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Sritoomma, Netchanok. "Service excellence: Strategies for healthcare and nursing services." Indian Journal of Public Health Research & Development 9, no. 10 (2018): 521. http://dx.doi.org/10.5958/0976-5506.2018.01398.0.

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N Akhade, Ganesh, Dr S. B. Jaju, and Dr R. R. Lakhe. "Identification of service quality attributes for healthcare services." International Journal of Engineering Trends and Technology 32, no. 1 (2016): 37–44. http://dx.doi.org/10.14445/22315381/ijett-v32p208.

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Yu, Zhao, Lijian Wang, and Tolulope Ariyo. "Supply and Demand-Related Decisive Factors in the Utilization of Non-Medical Community Healthcare Services among Elderly Chinese." International Journal of Environmental Research and Public Health 18, no. 1 (2020): 228. http://dx.doi.org/10.3390/ijerph18010228.

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There is little research on the utilization of non-medical community healthcare services among the elderly, compared with that of medical community healthcare services. From the perspective of both supply and demand, based on the survey data from Shaanxi province, this study examined supply-related factors (including service supply, service quality, service charge and service accessibility) and demand-related factors (including service need, individual financial status, family care support and knowledge of service) affecting the utilization of non-medical community healthcare services among th

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Väänänen, Antti, Keijo Haataja, Katri Vehviläinen-Julkunen, and Pekka Toivanen. "Proposal of a novel Artificial Intelligence Distribution Service platform for healthcare." F1000Research 10 (March 26, 2021): 245. http://dx.doi.org/10.12688/f1000research.36775.1.

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In this paper, we focus on presenting a novel AI-based service platform proposal called AIDI (Artificial Intelligence Distribution Interface for healthcare). AIDI proposal is based on our earlier research work in which we evaluated AI-based healthcare services which have been used successfully in practice among healthcare service providers. We have also used our systematic review about AI-based healthcare services benefits in various healthcare sectors. This novel AIDI proposal contains services for health assessment, healthcare evaluation, and cognitive assistant which can be used by research

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Osugi, Takuzo, Jecinta Kamau, Andrew Rebeiro-Hargrave, Abdullah Emran, and Ashir Ahmed. "Healthcare Service on Wheels for Unreached Communities." International Journal of Social Science and Humanity 6, no. 8 (2016): 594–99. http://dx.doi.org/10.7763/ijssh.2016.v6.716.

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Marliane, Anne Suria, Muhardi Muhardi, and Albert Hendarta. "The Influence of Doctor Service and Facilities on Healthcare Service Quality." International Journal of Research and Innovation in Social Science VII, no. VII (2023): 1971–78. http://dx.doi.org/10.47772/ijriss.2023.70856.

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To support the basic human rights provision, The Indonesian government issued several policies. One of these policies is the Health Insurance program issuance in 2014. With the issuance of the program, doctors and healthcare facilities must follow certain procedures, while also providing enhanced services to optimize healthcare service quality. This research is a quantitative study using descriptive and inferential statistics, conducted on 94 people as the sample in this research. Based on the results of this research, it was revealed that doctor service and healthcare facilities simultaneousl

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Pohjosenperä, Timo, Päivi Kekkonen, Saara Pekkarinen, and Jari Juga. "Service modularity in managing healthcare logistics." International Journal of Logistics Management 30, no. 1 (2019): 174–94. http://dx.doi.org/10.1108/ijlm-12-2017-0338.

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PurposeThe purpose of this paper is to examine how modularity is used for enabling value creation in managing healthcare logistics services.Design/methodology/approachMaterial logistics of four different kinds of hospitals is examined through a qualitative case study. The theoretical framework builds on the literature on healthcare logistics, service modularity and value creation.FindingsThe case hospitals have developed their material logistics independently from others when looking at the modularity of offerings, processes and organisations. Services, such as assortment management, shelving

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Unnarsdottir, Magnea, Henry Ascher, Jonas Hermansson, and Louise Danielsson. "Call me, later! Patients’ experiences of Swedish healthcare call-back services and access to healthcare." Journal of Hospital Administration 7, no. 5 (2018): 8. http://dx.doi.org/10.5430/jha.v7n5p8.

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Objective: Despite the wide use of telephone call-back services in Swedish healthcare, there has been little research on how it affects patients. This study explores individual experiences of a call-back service, concentrating on barriers to healthcare, and healthcare-seeking behavior.Methods: The study was conducted at Angered Hospital and Angered Primary Care Rehabilitation Center in Gothenburg, Sweden. Ten informants, 28-82 years old, who had used the call-back service participated in interviews about their experience of the call-back service. Thematic analysis was used to analyze data from

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Guo, Bo, Nur Syufiza Ahmad Shukor, and Irny Suzila Ishak. "Enhancing healthcare services through cloud service: a systematic review." International Journal of Electrical and Computer Engineering (IJECE) 14, no. 1 (2024): 1135. http://dx.doi.org/10.11591/ijece.v14i1.pp1135-1146.

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Although cloud-based healthcare services are booming, in-depth research has not yet been conducted in this field. This study aims to address the shortcomings of previous research by analyzing all journal articles from the last five years using the preferred reporting items for systematic reviews and meta-analyses (PRISMA) systematic literature review methodology. The findings of this study highlight the benefits of cloud-based healthcare services for healthcare providers and patients, including enhanced healthcare services, data security, privacy issues, and innovative information technology (

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Ramos, Mayara, Fernando Antônio Forcellini, and Marcelo Gitirana Gomes Ferreira. "Patient-centered healthcare service development: a literature review." Strategic Design Research Journal 14, no. 2 (2021): 423–37. http://dx.doi.org/10.4013/sdrj.2021.142.04.

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Patient centred services and patient experiences have increasingly been related to service quality and efficiency of care. As a way to have patient centred services, healthcare organizations started involving patients in service improvement. Proper service design is another factor that influences service quality. Healthcare services, however, have presented issues in this aspect. Human Centred Design approaches can be a way for healthcare organisations to properly design services and deliver patient centred care. In this paper, we investigate through a literature review, what methods have been

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Kondasani, Rama Koteswara Rao, and Rajeev Kumar Panda. "Customer perceived service quality, satisfaction and loyalty in Indian private healthcare." International Journal of Health Care Quality Assurance 28, no. 5 (2015): 452–67. http://dx.doi.org/10.1108/ijhcqa-01-2015-0008.

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Purpose – The purpose of this paper is to analyse how perceived service quality and customer satisfaction lead to loyalty towards healthcare service providers. Design/methodology/approach – In total, 475 hospital patients participated in a questionnaire survey in five Indian private hospitals. Descriptive statistics, factor analysis, regression and correlation statistics were employed to analyse customer perceived service quality and how it leads to loyalty towards service providers. Finding – Results indicate that the service seeker-service provider relationship, quality of facilities and the

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Sumaedi, Sik, Medi Yarmen, and I. Gede Mahatma Yuda Bakti. "Healthcare service quality model." International Journal of Productivity and Performance Management 65, no. 8 (2016): 1007–24. http://dx.doi.org/10.1108/ijppm-08-2014-0126.

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Purpose The purpose of this paper is to develop and test a multi-level healthcare service quality (HSQ) model in Jakarta, Indonesia. Design/methodology/approach The research used a quantitative research method. Data were collected via a survey with questionnaire. The respondents are 154 patients of a healthcare institution in Jakarta, Indonesia. Findings The research result shows a multi-level HSQ model. The HSQ model consists of three primary dimensions, namely, healthcare service outcome, healthcare service interaction, and healthcare service environment. Healthcare service outcome has three

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Batalden, Maren, Paul Batalden, Peter Margolis, et al. "Coproduction of healthcare service." BMJ Quality & Safety 25, no. 7 (2015): 509–17. http://dx.doi.org/10.1136/bmjqs-2015-004315.

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Pustika Sukma, Dara, Adi Sulistiyono, and Widodo Tresno Novianto. "Fraud in Healthcare Service." SHS Web of Conferences 54 (2018): 03015. http://dx.doi.org/10.1051/shsconf/20185403015.

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In Indonesia, the fraud of healthcare service implementation occurs widely in hospitals, thereby harming the participants of social insurance. The objectives of research were to find out, to analyze, and to give solution to the fraud in the healthcare service. This research was taken place in several hospitals in Central Java Indonesia using non-doctrinal or empirical method on stakeholders related to national health insurance. The result of research showed that the substance of the ratification of Health Minister’s Regulation Number 36 of 2015 about Fraud Prevention in National Health Insuran

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Che Senik, Zizah, Adlin Masood, Khairul Akmaliah Adham, Noreha Halid, and Rosmah Mat Isa. "KPJ Healthcare: service internationalization." Emerald Emerging Markets Case Studies 3, no. 4 (2013): 1–6. http://dx.doi.org/10.1108/eemcs-06-2013-0092.

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Title – KPJ Healthcare: service internationalization. Subject area – International business, international marketing, and strategic management. Study level/applicability – Advanced undergraduate and MBA students taking courses in international business, international marketing, and strategic management. Case overview – KPJ Healthcare Group started its operations in 1979. By the end of 2012, the Group operated 22 hospitals in Malaysia, two in Indonesia, one in Thailand, and one retirement resort in Australia. Its internationalization efforts began in mid-1990s with the provision of hospital man

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Ibworo, Vincent O., and Anne A. Ibworo. "Healthcare Workers Factors Contributing to HIV Testing Service Integration in Primary Healthcare Facilities of Homa Bay County, Western Kenya." Asian Journal of Research in Infectious Diseases 16, no. 4 (2025): 66–73. https://doi.org/10.9734/ajrid/2025/v16i4440.

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Introduction: HIV Testing Service Integration refers to the process of embedding HIV testing and related services into the existing healthcare systems and other service delivery platforms. This approach ensures HIV testing is not provided in isolation but as part of a comprehensive package of health services. The goal of HIV Testing Service Integration is to make testing accessible, convenient and non-stigmatizing, while also improving efficiency and overall healthcare delivery focused at improving patient outcomes. Methods: This cross-sectional study aimed to determine Healthcare Workers (HCW

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Lim, Sun Mi, Jung Chan Lee, Sung Je Moon, Jeong Hun Park, and Bongsik Woo. "An integrated medical and healthcare service system focusing on primary healthcare providers." Journal of the Korean Medical Association 66, no. 11 (2023): 679–87. http://dx.doi.org/10.5124/jkma.2023.66.11.679.

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Background: Each country is providing various community care services owing to the increasingly aging population. Therefore, Korea needs to develop multiple approaches to the healthcare utilization system that can reflect the complex needs of older adult patients.Current Concepts: Considering the characteristics of older adult patients, it is essential to connect the treatment at medical institutions with home or nursing facilities. Some patients need medical and long-term healthcare simultaneously. Currently, healthcare services for older adult patients in Korea are fragmented across various

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D, S. Panchal, B. Shelke M, S. Kawathekar S, and N. Deshmukh S. "Prediction of Healthcare Quality Using Sentiment Analysis." Indian Journal of Science and Technology 16, no. 21 (2023): 1603–13. https://doi.org/10.17485/IJST/v16i21.2506.

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Abstract <strong>Objectives:</strong> To examine the quality of healthcare services and the features (aspects) of those services, as well as the variation in those services’ quality over a time. <strong>Methods:</strong> The study presents a method which includes firstly by collecting patient feedback data from the internet, and then follows preprocessing, extracting aspects of healthcare, and finally performing aspectbased sentiment analysis of healthcare. This aspect-based sentiment analysis is created to determine the pattern of aspect in a sentence using the BERT model

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Paul, Mridul, and Ajanta Das. "Service Level Agreements for Smart Healthcare in Cloud." International Journal of Grid and High Performance Computing 9, no. 4 (2017): 57–70. http://dx.doi.org/10.4018/ijghpc.2017100104.

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With the advancement of Cloud computing, the adoption of cloud service in various industries is fast increasing. This is evident in the healthcare domain where the adoption is on the rise recently. However, the research contribution in this domain has been limited to certain functions. While cloud can increase availability, reachability of services, it is critical to design the healthcare service before provisioning. Besides, it is important to formulate Service Level Agreements (SLAs) to ensure that consumers can get guaranteed service from the service provider. The objective of this paper is

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McKenzie, Kwame. "Improving mental healthcare for ethnic minorities." Advances in Psychiatric Treatment 14, no. 4 (2008): 285–91. http://dx.doi.org/10.1192/apt.bp.107.004366.

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Multicultural societies offer a significant challenge to mental health services. Different groups have different rates of illness, illness models, ideas of what a suitable pathway of care is and what suitable care looks like. Trying to set up services to meet all these needs can be difficult. There may need to be modifications in clinical practice, service configuration and the way services are commissioned. Ethnic minority communities face complex problems and, consequently, strategies to deal with them can be complex, requiring support from the non-statutory sector, social services and other

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Neelakantan, Murali, and Ashish Kulkarni. "Unifying India’s Healthcare Markets." Indian Public Policy Review 4, no. 4 (Jul-Aug) (2023): 30–69. http://dx.doi.org/10.55763/ippr.2023.04.04.002.

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 This paper delves into the structure of the healthcare market in India, contending the existence of three distinct markets: the government monopsony market, the institutional market, and the retail market. Each of these markets has unique characteristics in terms of healthcare service provisioning, pricing, and accessibility. We underscore systemic failures resulting from a lack of clarity about the structure of these markets, including disparities in service provision, lack of awareness about available services, and skewed incentives favouring private sector provisioning. We suggest un

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Tran, Ha Diem, та Thi Tu Quyen Bui. "Chất lượng dịch vụ Bệnh viện Phụ sản MêKông qua cảm nhận của khách hàng ngoại trú năm 2019". Journal of Health and Development Studies 04, № 04 (2020): 9–17. http://dx.doi.org/10.38148/jhds.0404skpt20-006.

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Objective: The aim of study is assessing the healthcare service quality through outpatient’s perception and analyzing several effects on the quality of healthcare services. Methods: The descriptive cross-sectional study, using quantity and qualitative method was conducted at MeKong Obstetric and Gynecology hospital. 285 selected outpatients filled the original SERVPERF questionaire which consists 22 questions about 5 dimensions of service quality: Reliability, Responsiveness, Assurance, Empathy and Tangible. Main findings: The results showed that the mean score of all the domains is 4.34 (± 0.

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Lewis, Allen. "Data Envelope Analysis: A Tool for Measuring Cost Effectiveness in Today’s Challenging Healthcare Environment." Journal of Quality in Health Care & Economics 7, no. 5 (2024): 1–6. http://dx.doi.org/10.23880/jqhe-16000406.

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Healthcare in the 21st century in the United States operates in a challenging environment. That environment presents a host of pressures such as increasing demands for services due to population growth, payors persistent denial of calls to expand funding for healthcare services, and constant calls for improved service quality within same levels of resources. Data Envelope Analysis (DEA) is an analysis tool that is versatile in that with proper conceptualization of service outputs (i.e., measures of service productivity) and service inputs (operational resources) can provide a relative picture

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KÜÇÜK, Yavuz Selim, and Bayram Şahin. "Evaluation of Home Healthcare Services By Service Providers and Users." Public Health of Indonesia 10, no. 3 (2024): 330–44. http://dx.doi.org/10.36685/phi.v10i3.817.

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Background: On May 15, 2017, the Turkish Ministry of Health transferred the coordination and delivery of home healthcare services from primary healthcare facilities to hospitals. Objective:This study aims to find out what the patients, their families, and home healthcare providers think about this organizational change that has been made to the service delivery process. Methods: In the quantitative research, the survey created using the results of qualitative research was administered to 396 individuals, comprising 322 patients or their relatives and 74 medical staff members. The survey's reli

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Shabbir, Asma, Shahab Alam Malik, and Saquib Yusaf Janjua. "Equating the expected and perceived service quality." International Journal of Quality & Reliability Management 34, no. 8 (2017): 1295–317. http://dx.doi.org/10.1108/ijqrm-04-2016-0051.

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Purpose The purpose of this paper is to investigate patients’ views toward the perceived service quality of public and private healthcare service providers. Determinants of healthcare service quality were compared by carrying out a GAP analysis to equate perceived and expected services and examined differences in the service quality. Design/methodology/approach The study sample comprises 310 inpatients of public and private healthcare service providers. Self-administered questionnaires were used along a five-point Likert scale and analyzed through the Statistical Package for Social Sciences. G

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Laing, Angus. "Meeting patient expectations: healthcare professionals and service re-engineering." Health Services Management Research 15, no. 3 (2002): 165–72. http://dx.doi.org/10.1258/095148402320176675.

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A central theme underpinning the reform of healthcare systems in western economies since the 1980s has been the emphasis on reorienting service provision around the patient. Healthcare organizations have been forced to re-appraise the design of the service delivery process, specifically the service encounter, to take account of these changing patient expectations. This reorientation of healthcare services around the patient has fundamental implications for healthcare professionals, specifically challenging the dominance of service professionals in the design and delivery of health services. Ut

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Patrisia, Novliza Eka, Hardi Warsono, Kismartini Kismartini, and Reni Shinta Dewi. "Innovation diffusion in healthcare: evaluating the 'post-treatment' approach in Indonesia." International Journal of Public Health Science 13, no. 3 (2025): 1433~1441. https://doi.org/10.11591/ijphs.v13i3.23937.

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This article aims to describe and qualitatively analyze the diffusion of innovation in healthcare services, specifically focusing on post-treatment healthcare services in the city of Bengkulu, Indonesia. Based on the innovation diffusion theory and incorporating the theory of reasoned action (TRA), this research explores behavior in the process of organizing and implementing healthcare services to enhance the quality of public services in Bengkulu. The study employs a qualitative descriptive research approach, utilizing data sources such as interviews, direct field observations, and documentat

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Sahoo, Debajani, and Tathagata Ghosh. "Healthscape role towards customer satisfaction in private healthcare." International Journal of Health Care Quality Assurance 29, no. 6 (2016): 600–613. http://dx.doi.org/10.1108/ijhcqa-05-2015-0068.

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Purpose – The purpose of this paper is to identify the motives that enforce consumers to find out the major determinants that frame healthscape in private healthcare service that leads to their satisfaction in a developing country like India. Design/methodology/approach – The generic motive dimensions are identified using an exploratory factor analysis. Next the reliability and validity of the factors are established followed by regression analysis using SPSS 20.0 s/w. Findings – This paper identifies six healthscape motives in the private healthcare sector named as service personnel conduct a

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Davis, Kathryn Simons, Mayoor Mohan, and Steven W. Rayburn. "Service quality and acculturation: advancing immigrant healthcare utilization." Journal of Services Marketing 31, no. 4/5 (2017): 362–72. http://dx.doi.org/10.1108/jsm-03-2016-0118.

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Purpose This paper aims to develop an understanding of key variables for designing and marketing healthcare services for immigrant consumers – widely considered a vulnerable consumer group. Design/methodology/approach Data collected from 277 participants was analyzed using ANOVA models and mean score comparisons. Findings Differences based on immigrant status and acculturation level are identified. Differences between immigrant acculturation levels based on service quality dimensions are also revealed. Research implications This research indicates that acculturation-based studies are insightfu

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Kondasani, Rama Koteswara Rao, Rajeev Kumar Panda, and R. Basu. "Better healthcare setting for better healthcare service quality." International Journal of Quality & Reliability Management 36, no. 10 (2019): 1665–82. http://dx.doi.org/10.1108/ijqrm-05-2018-0120.

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Purpose The purpose of this paper is to assess and compare different private healthcare settings based on perceived service quality in Indian context using analytical hierarchy process (AHP). The Indian private healthcare sector has been controlled by three categories of healthcare settings, namely, nursing clinics (NCs), non-corporate hospitals (NCHs) and corporate hospitals (CHs). Design/methodology/approach AHP was used to rank order of healthcare setting regarding the service quality dimensions and relative standings of every service provider with respect to its competitors. The authors co

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PalaniNathaRaja, M., S. G. Deshmukh, and Subhash Wadhwa. "Measuring service quality in technical education and healthcare services." International Journal of Services and Operations Management 2, no. 3 (2006): 222. http://dx.doi.org/10.1504/ijsom.2006.009858.

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Russo, Giuseppe, Andrea Moretta Tartaglione, and Ylenia Cavacece. "Smart Healthcare and Value Co-creation: The Service Science Perspective to Healthcare Quality Improvements." International Journal of Business Administration 10, no. 6 (2019): 1. http://dx.doi.org/10.5430/ijba.v10n6p1.

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This paper aims to identify efficient paths for improving healthcare service quality by adopting the theoretical framework of Service Science based on value co-creation and smart healthcare. Through a literary review, the links between healthcare quality, patient satisfaction and value co-creation are identified and analyzed from a smart healthcare perspective. Theoretical implications are tested through the analysis of the Lazio region case in Italy. The results make it possible to identify the possible positive effects on the quality of the health service deriving from the application of new

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Uengarporn, Naporn, Teerapat Saengthongpitak, Poonyanuch Chongjaroenjai, et al. "Assessment of Telemedicine Needs and Stakeholders Satisfaction in Pediatric Healthcare Services at Suranaree University of Technology Hospital." Asian Health, Science and Technology Reports 33, no. 2 (2025): 3442. https://doi.org/10.69650/ahstr.2025.3442.

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Telemedicine shows promise in improving healthcare efficiency, reducing travel burdens, and expanding access to care. The purpose of this study was to (1) assess the problems and needs related to current pediatric services, (2) evaluate stakeholder satisfaction with existing pediatric services, and (3) examine the opinions of child caregivers regarding telemedicine services. Data were collected from 160 pediatric service users and 24 healthcare providers at Suranaree University of Technology Hospital (SUTH) through a questionnaire comprising four sections: (1) Personal Information, (2) Problem

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Srivastava, Shefali, and Gyan Prakash. "Enhancing Modularity in Healthcare Services Through Integration." Asia-Pacific Journal of Management Research and Innovation 15, no. 3 (2019): 97–110. http://dx.doi.org/10.1177/2319510x19883077.

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The objective of this article is to identify and validate the theoretical relationships between facilitators of modular architecture in healthcare service delivery context. The relationships among heterogeneity in healthcare services, coordinated care pathways, organisational orientation, integrated supply chain performance and modularity in health service delivery were explored. A structural model was developed based on a literature review. A 35-item questionnaire was circulated among service providers in the healthcare system all over India. A cross-sectional research design was used to asse

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Jang, Sung Hee, Rachel H. Kim, and Chang Won Lee. "Effect of u-healthcare service quality on usage intention in a healthcare service." Technological Forecasting and Social Change 113 (December 2016): 396–403. http://dx.doi.org/10.1016/j.techfore.2016.07.030.

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Et al., Rungroje Songsraboon. "Healthcare Service Quality Model of Private Hospitals in Bangkok, Thailand." Psychology and Education Journal 58, no. 1 (2021): 3854–58. http://dx.doi.org/10.17762/pae.v58i1.1419.

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The objectives of this article are (1) to explore the perceived factors of service quality affecting the decision to use services in private hospitals, (2) to analyze the relationship of service quality models and the decision to use services in private hospitals, and (3) to develop service quality models that influence the decision to use services in private hospitals. The sample group was 400 patients who were admitted to private hospitals listed on the Stock Exchange of Thailand, by the convenience sampling method. The statistics used in this research were descriptive statistics, percentage

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Poonsuph, Rattakorn. "The Design Blueprint for a Large-Scale Telehealth Platform." International Journal of Telemedicine and Applications 2022 (January 5, 2022): 1–15. http://dx.doi.org/10.1155/2022/8486508.

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Technological innovation plays a crucial role in digital healthcare services. A growing number of telehealth platforms are concentrating on using digital tools to improve the quality and availability of care. Virtual care solutions employ not only advanced telehealth technology but also a comprehensive range of healthcare services. As a result, these can reduce patient healthcare costs as well as increase accessibility and convenience. At the same time, the healthcare service provider can leverage healthcare professionals to get a better perspective into the needs of their patients. The object

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Sherryl, W. Johnson. "Telemedicine for Healthcare Service Delivery and Applications." International Journal of Novel Research in Healthcare and Nursing 11, no. 2 (2024): 71–80. https://doi.org/10.5281/zenodo.11275867.

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<strong>Abstract:</strong> This research article explores the expanded use of telemedicine in healthcare. Though telemedicine has been used in healthcare for many years, it has grown in popularity since the COVID-19 pandemic.  Telemedicine has also become widely accepted in a variety of healthcare settings and has been used to treat many diseases. Telemedicine is used in general healthcare, specialized healthcare, and in rural and remote settings. Additionally, innovative telemedicine applications have been utilized across the lifespan from infants to elderly using various treatment modal

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B. Dharshinivishnupriya. "Patients Satisfaction Towards Services of Primary Health Centres." Journal of Information Systems Engineering and Management 10, no. 20s (2025): 840–50. https://doi.org/10.52783/jisem.v10i20s.3264.

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Healthcare quality assessment and effectiveness evaluation in Indian Public Health Centres (PHCs) depends heavily on patient satisfaction metrics as the basic healthcare infrastructure. This research study reviews service satisfaction at Coimbatore district PHCs to analyze patient profiles and identify core service satisfaction aspects. The Factor Analysis under a systematic approach divides healthcare services into three main clusters where PHCs operate core medical treatment centers alongside emergency centers with prevention routines as well as specialized services. Patient satisfaction rea

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Aguillard, Kimberly, Rosemary B. Hughes, Vanessa R. Schick, Sheryl A. McCurdy, and Gretchen L. Gemeinhardt. "Mental Healthcare." Violence and Victims 37, no. 1 (2022): 26–43. http://dx.doi.org/10.1891/vv-d-21-00045.

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Women with disabilities are at increased risk of interpersonal violence compared to women without disabilities. Little is known, however, about women with disabilities’ experience accessing and participating in counseling and other mental health services during and following their victimization, particularly when living in a rural setting. This study involved qualitative interviews with 33 women with diverse disabilities who experienced interpersonal violence in rural communities. Researchers used thematic content analysis to identify three key themes from the findings: (a) experiences learnin

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Anjana Prusty. "Healthcare Diplomacy: Improving Cross-National Healthcare Delivery through International Community Engagement." International Assulta of Research and Engagement (IARE) 1, no. 1 (2023): 25–38. https://doi.org/10.70610/iare.v1i1.33.

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Inequality of access and quality of health services across countries is an urgent global issue. Especially in developing countries, the challenge of providing quality health services is a serious problem. This article explains the role of “health diplomacy” through international service in improving the delivery of health services across borders through community engagement. The aim of this research is to explore how health diplomacy through the involvement of the international community can improve the delivery of health services across countries. We seek to identify effective strategies to f

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Alnajjar, Mohammed Ibrahim. "The Impact of Unified Medical Insurance System Implementation (Nphies) on Healthcare Service Quality: Applied Research Case Study in Arrawdha General Hospital Dammam, Saudi Arabi." American Journal of Medical Science and Innovation 3, no. 1 (2024): 118–33. http://dx.doi.org/10.54536/ajmsi.v3i1.2630.

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Ensuring high-quality healthcare services is crucial for the well-being of individuals and the overall development of societies. In Saudi Arabia, healthcare reform efforts under Vision 2030 emphasize the importance of enhancing healthcare service quality. One key aspect of these reforms is implementing the unified medical insurance system, NPHIES. This system aims to improve access to healthcare and enhance the quality of services provided. However, there is a lack of research examining the specific impact of NPHIES on healthcare service quality, particularly in hospitals like Arrawdha General

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