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Relevant bibliographies by topics / HiEdQUAL

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Journal articles

Academic literature on the topic 'HiEdQUAL'

Author: Grafiati

Published: 3 June 2025

Last updated: 31 July 2025

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Journal articles on the topic "HiEdQUAL"

1

Wati, Linda, Surya Dharma, Purbo Jadmiko, and Titin Sugiarti. "MEASUREMENT OF HIGHER EDUCATION SERVIVE QUALITY USING HEDPERF AND HIEDQUAL IMPORTANCE PERFORMANCE ANALYSIS METHODS." Jurnal Apresiasi Ekonomi 12, no. 1 (2024): 1–9. http://dx.doi.org/10.31846/jae.v12i1.700.

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The image of a tertiary institution is indicated by the quality of service perceived by students because the quality of service can also reflect the academic and non-academic quality of a tertiary institution. There have been many studies focusing on measuring the quality of services in higher education (using the Serqual measurement), therefore, this study aims to measure quality services by combining other approaches, namely HEdPERF and HiEDQUAL. Bung Hatta University was used as the research object (n=370 students). The university was selected because it is a reputable private university wh

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Oladipupo, Olufunke, Taiwo Amoo, and Olawande Daramola. "A Decision-Making Approach for Ranking Tertiary Institutions’ Service Quality Using Fuzzy MCDM and Extended HiEdQUAL Model." Applied Computational Intelligence and Soft Computing 2021 (November 29, 2021): 1–19. http://dx.doi.org/10.1155/2021/4163906.

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The attainment of excellence in institutions is maintained through the institutions’ adherence to its core values and efficient service delivery. These factors are very important in facilitating global development of a country and determining the world ranking of an institution. To this effect, this study presents an effective approach for evaluating and ranking quality of services in a higher institution, taking four higher institutions in Nigeria as case studies. Service quality consists of different attributes and many of them are intangible and difficult to measure, which means that using

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Febriani, Nabilah Dwi, Muhammad Zainuddin Fathoni, and Elly Ismiyah. "Analisis Tingkat Kepuasan Mahasiswa XYZ Terhadap Program PERMATA-SAKTI Tahun 2020 dengan Metode HEdPERF dan HiEDQUAL." Jurnal Media Teknik dan Sistem Industri 6, no. 1 (2022): 1. http://dx.doi.org/10.35194/jmtsi.v6i1.1457.

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Kepuasan mahasiswa merupakan salah satu hal yang sangat penting dalam peningkatan kualitas layanan dalam perguruan tinggi. Kepuasan mahasiswa terbentuk apabila seluruh kebutuhan mahasiswa selama menempuh perkuliahan dapat dipenuhi dengan baik oleh perguruan tinggi. Merdeka Belajar – Kampus Merdeka (MBKM) merupakan kebijakan yang dikeluarkan oleh Kemendikbud dalam rangka mendorong mahasiswa untuk menguasai berbagai bidang keilmuan. Merdeka Belajar – Kampus Merdeka (MBKM) memiliki berbagai macam program salah satunya yaitu pertukaran pelajar. PERMATA-SAKTI merupakan salah satu bentuk implementas

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Tjahyadi, Rully Arlan, Cen Lu, and Jeslyn Fionita. "HIEDQUAL (High Education Quality) Dan Kepuasan Mahasiswa: Peran Reputasi Universitas Sebagai Variabel Mediasi." Jurnal Manajemen dan Bisnis Indonesia 5, no. 3 (2018): 315–26. http://dx.doi.org/10.31843/jmbi.v5i3.170.

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Customers are the main part for the success of any business. Measurement of customer satisfaction is becoming vital for the long term sustainability of any organization especially service organization. In higher education context, student is a primary customer. So student satisfaction is important concept in facing increased pressure of the competition in the education service industry. It is vital for high education institution to have a proper understanding what determinants of student satisfaction. The most of customer satisfaction study have focused on service quality as an antecedent of s

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5

Ardhyani, Ika Widya, and Moses Laksono Singgih. "PENGUKURAN KUALITAS LAYANAN DENGAN HIGHER EDUCATION PERFORMANCE (HEdPERF) DAN HIGHER EDUCATION SERVICE QUALITY (HiEdQUAL)." Teknika: Engineering and Sains Journal 1, no. 1 (2017): 25. http://dx.doi.org/10.51804/tesj.v1i1.65.25-32.

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Kualitas layanan merupakan kunci sukses dalam pemasaran dan bisnis strategi. Peningkatan kualitas layanan terhadap perguruan tinggi merupakan hal yang perlu mendapatkan prioritas, karena kualitas layanan berhubungan erat dengan peningkatan keuntungan kompetitif. UMAHA merupakan universitas swasta di Sidoarjo. Sejak didirikan tahun 1998 hingga 2015 animo masyarakat terhadap UMAHA terus mengalami peningkatan hal ini ditunjukkan dengan semakin meningkatnya jumlah mahasiswa yang mendaftar. Namun disisi lain masih terjadi keluhan-keluhan terhadap pelayanan akademik. Berdasarkan hal tersebut, maka p

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6

Ardhyani, Ika Widya, and Moses Laksono Singgih. "PENGUKURAN KUALITAS LAYANAN DENGAN HIGHER EDUCATION PERFORMANCE (HEdPERF) DAN HIGHER EDUCATION SERVICE QUALITY (HiEdQUAL)." Teknika : Engineering and Sains Journal 1, no. 1 (2017): 25–32. https://doi.org/10.5281/zenodo.1115987.

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Kualitas layanan merupakan kunci sukses dalam pemasaran dan bisnis strategi. Peningkatan kualitas layanan terhadap perguruan tinggi merupakan hal yang perlu mendapatkan prioritas, karena kualitas layanan berhubungan erat dengan peningkatan keuntungan kompetitif. UMAHA merupakan universitas swasta di Sidoarjo. Sejak didirikan tahun 1998 hingga 2015 animo masyarakat terhadap UMAHA terus mengalami peningkatan hal ini ditunjukkan dengan semakin meningkatnya jumlah mahasiswa yang mendaftar. Namun disisi lain masih terjadi keluhan-keluhan terhadap pelayanan akademik. Berdasarkan hal tersebut, maka p

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7

Saputra, Fachri Eka. "REKONSEPTUALISASI KONSTRUK KUALITAS LAYANAN SPESIFIK PADA KONTEKS PERGURUAN TINGGI." Managament Insight: Jurnal Ilmiah Manajemen 15, no. 1 (2020): 49–64. http://dx.doi.org/10.33369/insight.15.1.49-64.

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This study aims to reexamine the scale of service quality measurement that refers to multi-dimensional concepts. This type of research is quantitative descriptive research. This research is a quantitative research. Sampling in this study was carried out randomly by using probability sampling with a stratified random sampling technique in obtaining information from respondents. The number of samples used was 200 people in each department in the Economic and Business Faculty, University of Bengkulu. The results showed that service quality can be classified into 6 factors. These factors consist o

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8

ESSAOUDI, MOHAMED, and RAJA LOTFI. "Effect of service quality on student-inspector satisfaction at the training center for educational inspectors in Rabat, Morocco." International Journal of Information Technology and Applied Sciences (IJITAS) 3, no. 2 (2021): 53–62. http://dx.doi.org/10.52502/ijitas.v3i2.23.

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In theory, we all know that if students are satisfied, then training centers do provide a better quality of service. But what about in practice? The purpose of this research is twofold. On the one hand, we aim to assess the quality of training inspectors in Morocco, through perceived quality and student satisfaction. First, we investigate which quality attributes need to be further targeted in the training device (TD) at CFIE. Second, we test for potential causal relationships between perceived service quality and student satisfaction. Our starting assumption is that there is a causal link bet

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9

Esseh, Samuel Smith, Lucy Afeafa Ry-Kottoh, and Mary Mawufemor Denyo. "Examining Service Quality in Ghanaian Higher Education: A Comparative Analysis of Private and Public Universities." E-Journal of Humanities, Arts and Social Sciences, July 29, 2024, 1391–410. http://dx.doi.org/10.38159/ehass.20245725.

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Little is known about how students perceive the quality of service provided by Ghanaian tertiary institutions and how this perception influences their enrolment choices. Using the Higher Education Quality (HiEdQUAL) model for service quality measurement, this study examined service quality across five key dimensions; teaching and course content, administrative services, academic facilities, campus infrastructure, and support services in Ghanaian private and public universities. A structured questionnaire based on HiEdQUAL model consisting of 27 items with five dimensions, measured on a five-po

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10

Annamdevula, Subrahmanyam. "Development of HiEdQUAL for Measuring Service Quality in Indian Higher Education Sector." International Journal of Innovation, Management and Technology 3, no. 4 (2012). http://dx.doi.org/10.7763/ijimt.2012.v3.265.

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