1

Calixte, Olivier. "Les hommes face aux maisons de débauche : discours, acteurs et géographie de la prostitution à Québec durant l'entre-deux-guerres." Master's thesis, Université Laval, 2018. http://hdl.handle.net/20.500.11794/29573.

Full text

Abstract:

Durant la première moitié du XXe siècle, les membres des élites québécoises et canadiennes – des hommes pour la plupart - expriment leurs inquiétudes face à la prostitution urbaine. Ce problème existe depuis longtemps, mais considéré à l’intérieur du nouveau paysage urbain moderne, il prend une importance ainsi qu’un sens nouveau. Politiciens, médecins et réformateurs développent un discours dans lequel les femmes deviennent les seules et uniques responsables de ce que certains d’entre eux considèrent être l’un des pires fléaux de leur temps. À l’inverse, la responsabilité des hommes n’est que rarement soulignée dans ce discours. Ces élites s’entendent sur la nécessité de préserver la santé physique et morale de la société, mais c’est en ce qui a trait au modus operandi que le consensus parait moins clair. Certains d’entre eux vont mettre de l’avant une approche qui vise à contrôler la prostitution tandis que d’autres militeront pour la suppression totale de ce vice. Mais peu importe l’approche souhaitée, est-ce que le discours qui se construit autour de la répression de la prostitution au Québec à cette époque s'accompagne dans les faits d'actions concrètes pour contrer l'existence des bordels ? Notre analyse révèle que les rapports de classe et de genre sur lesquels est construit ce discours ne se reflètent qu’en partie dans la répression des acteurs et des établissements liés au milieu prostitutionnel de la ville de Québec durant l’entre-deux-guerres. D’un côté, les magistrats semblent faire preuve d’une certaine clémence à l’égard des clients. De plus, la grande majorité des maisons de débauche sont situées en Basse-ville, surtout dans le quartier Saint-Roch. D’un autre côté, force est d'admettre que les hommes sont loin d'être épargnés par la répression policière. Ils sont clients de la prostitution, mais agissent aussi en tant que proxénète et/ou tenancier.

APA, Harvard, Vancouver, ISO, and other styles

2

Thieman, Lauren Pauline. "Clients' perspectives of the home modification process and products." Oxford, Ohio : Miami University, 2008. http://rave.ohiolink.edu/etdc/view?acc%5Fnum=miami1215984301.

Full text

APA, Harvard, Vancouver, ISO, and other styles

3

Lapré, Frederik Albert Ludwig. "Service quality in nursing homes : a construct, measurement and performance model to increase client focus." Thesis, University of Bradford, 2012. http://hdl.handle.net/10454/5773.

Full text

Abstract:

This thesis is concerned with the quality of care for the elderly in nursing homes, responding to a critical social and demographic imperative. The aim of this study is to provide a service quality construct for nursing homes to increase client focus and satisfaction. The research is underpinned by the service quality literature. It utilises the SERVQUAL construct to explore the nature of service quality in nursing homes through semi-structured interviews with nursing home residents and resident's families. A service quality scale was constructed comprising six dimensions and 27 scale items capturing service delivery in nursing homes. This scale was purified through a survey of residents and family members (n=263). Through exploratory factor analysis, six importance and four experience factors were identified. Regression analysis was used to identify relationships between the factors, service quality and satisfaction. The results indicate that importance does not predict perceived quality, though experience of responsiveness and hospitality and courtesy and personal approach are indicators of service quality. Furthermore, quality emerges as a predictor of satisfaction. From these outcomes, a service quality construct was developed which comprises of service marketing and service quality dimensions. This thesis contributes to the construction of the concept of service quality in nursing homes, its dimensionality and thus the precursors of satisfaction. These have considerable implications for the management of nursing home services.homes, its dimensionality and thus the precursors of satisfaction. These have considerable implications for the management of nursing home services.

APA, Harvard, Vancouver, ISO, and other styles

4

Smith, Ronny Terrell. "Home Health Aides' Performance and Home Health Clients' Quality of Life." ScholarWorks, 2019. https://scholarworks.waldenu.edu/dissertations/6676.

Full text

Abstract:

Home health aides' performance can help home health clients achieve quality of life. This quantitative, cross-sectional study examined which work-related factors of home health aides influence home health clients' quality of life. A socioecological perspective was used to understand influences on behaviors. Participants in this study were 400 home health clients who received services from home health agencies. A binary logistic model was used to determine the predictor variables of home health aides that contributed to home health clients' quality of life. Findings indicated that psychosocial skills were among the most predicted work-related performance of home health aides that lead to quality of life for home health clients. All independent variables (professional care; teaching clients about medication management, pain, and home safety; and social and communication skills) showed significance (p < .05). The implications of this study for positive social change include contributing evidence to support improving home health practices and informing policies, which might increase the quality of life for home health clients.

APA, Harvard, Vancouver, ISO, and other styles

5

Beemer, Abigail M. "Diet compliance of home care clients with diabetes mellitus." Thesis, This resource online, 1993. http://scholar.lib.vt.edu/theses/available/etd-10312009-020249/.

Full text

APA, Harvard, Vancouver, ISO, and other styles

6

Baker, Kay Stouffer. "Home care clients' perceptions of nursing invasiveness, territorial control, and satisfaction with nursing care." Thesis, The University of Arizona, 1987. http://hdl.handle.net/10150/276586.

Full text

Abstract:

This descriptive correlational study describes the relationships among 30 home care clients' perceptions of nursing invasiveness, territorial control, and satisfaction with nursing care. The self-report data were collected using a Nursing Invasiveness Scale (NIS), Index of Patient Territorial Control Perceptions (IPTCP), and Patient Satisfaction Instrument (PSI). The subjects were males and females, aged 23 to 93 years, who were receiving home care nursing. Analysis of the data suggests that the subjects perceived a low level of invasiveness by home care nurses, "much control" within their homes (their primary territories), and were highly satisfied with their nursing care. There was a significant negative correlation (r = -0.79) between perceptions of nursing invasiveness and satisfaction with nursing care. The relationships between perceptions of nursing invasiveness and territorial control (r = -0.02) and between perceived territorial control and satisfaction with nursing care (r = 0.14) were not significant.

APA, Harvard, Vancouver, ISO, and other styles

7

Juleff, Donna. "Client satisfaction survey of in-home family therapy." Online version, 2001. http://www.uwstout.edu/lib/thesis/2001/2001juleffd.pdf.

Full text

APA, Harvard, Vancouver, ISO, and other styles

8

Ghaly, Marina Adele. "Client outcomes in a community health setting." Thesis, The University of Arizona, 1990. http://hdl.handle.net/10150/277274.

Full text

Abstract:

A descriptive design was used to describe five client outcome scales as potential measures of quality care in home health care: discharge status, client satisfaction, medication adherence, general symptom distress and caregiver strain. The conceptual model used necessitated three separate samples: a discharged sample of 20 clients, an active client sample of 14 subjects and a caregiver sample of three subjects for a total of 37 subjects. Structured interviews and questionnaires were used; descriptive statistics were applied to scores. The most notable indicator of quality of care, the medication adherence scale, showed all clients taking medications as prescribed. The primary reason for discharge showed that the client could manage without further services. Clients reported that they were somewhat satisfied or very satisfied with services. Caregivers reported a low perceived level of stress. The scales measuring discharge status and symptom distress need further investigation to determine if they are true indicators of the concept of quality care.

APA, Harvard, Vancouver, ISO, and other styles

9

Chen, Qing. "Airborne biological, fungal and bacterial particles inside homes : sizes, concentrations, and influential factors /." May be available electronically:, 2007. http://proquest.umi.com/login?COPT=REJTPTU1MTUmSU5UPTAmVkVSPTI=&clientId=12498.

Full text

APA, Harvard, Vancouver, ISO, and other styles

10

Wong, Chi-Fai. "CACAO : client-assisted channel assignment optimization for uncoordinated home WLANs /." View abstract or full-text, 2007. http://library.ust.hk/cgi/db/thesis.pl?CSED%202007%20WONG.

Full text

APA, Harvard, Vancouver, ISO, and other styles

11

Jutan, Norma M. "Home care in Ontario: Allocation of limited resources and the needs of light-care clients." Thesis, University of Waterloo, 2006. http://hdl.handle.net/10012/2806.

Full text

Abstract:

There is the desire amongst elderly Canadians to remain living at home, maintaining their independence. As the population ages, the health care system is faced with the challenge of allocating limited resources. Home care in Ontario is provided through Community Care Access Centres (CCAC) or Community Support Agencies (CSA). This study made comparisons among CSA clients (using the interRAI-Community Health Assessment, n=796), a sub-population of CCAC clients with lighter-care needs (n=8163) and all other CCAC clients (n=31,078), both using the Minimum Data Set-Home Care (MDS HC). The majority of clients in all groups were female, widowed, and spoke English as their primary language. CCAC clients had more health conditions than did CSA clients. Light-care CCAC clients received less hours of formal support than other CCAC clients and were less likely to have informal support caregivers who reported caregiver burden. Between 1998 and 2005, Ontario provided services to an increasingly impaired home care population, although overall impairment among home care client remained low. For the purposes of benchmarking, MDS HC data from Ontario was compared with MDS HC data from 11 European countries and was found to fall within the range of the other countries in terms of average impairment level of home care clients. Logistic regression was used to predict the likelihood of receiving CCAC services. Not being self-reliant, having decline in activities of daily living, having experienced falls, self-reporting one's health to be poor and reporting less loneliness were all correlates for CCAC service use. Implications and direction for future research were discussed.

APA, Harvard, Vancouver, ISO, and other styles

12

Ingram, Judy. "An explanation of the role of family participation in a medication information program on schizophrenic clients' medication adherence behaviors." Thesis, The University of Arizona, 1987. http://hdl.handle.net/10150/276561.

Full text

Abstract:

The purpose of this study was to describe family members' influence on medication adherence rates for schizophrenic clients following an educational program presented simultaneously to both client and family member. Three chronic schizophrenic clients participated in this study, two were females, and the other was male. The two family members who provided data were husbands of the two female clients. The obtained scores and responses of two questionnaires was indicative of improved medication adherence for clients and family members. The level of adherence was similarly perceived by the clients and their family members as obtained scores and responses were similar across both time periods. However, family members' attendance at the program presentation did not influence the level of reported medicated adherence behaviors of their wives as compared to the client who attended the program alone because the greatest increase in obtained scores was reported by the client who attended the program alone.

APA, Harvard, Vancouver, ISO, and other styles

13

Munhós, Fernando Brescancini. "Negócios coloniais: o gênero epistolar entre os homens do trato do século XVIII." Universidade de São Paulo, 2015. http://www.teses.usp.br/teses/disponiveis/8/8149/tde-06102015-162400/.

Full text

Abstract:

Este trabalho pretende apontar algumas características da retórica epistolar presentes nas cartas trocadas entre Francisco Pinheiro, grande mercador lisboeta da primeira metade do século XVIII, e seus familiares e amigos enviados para representá-lo no trato em algumas partes da América lusa. Com o pressuposto de que os recursos presentes nas cartas cumprem um fim pragmático esperado segundo o costume retórico de longa duração, primeiramente se busca um olhar para as cartas que supere as hipóteses feitas sobre elas em sua transcrição e publicação na obra intitulada Negócios Coloniais. Assim, ao constituir os papéis novamente como ruínas de um tempo que já é morto, espera-se alcançar e delimitar a noção de negócio presente nas relações dos tratantes do Antigo Estado português. Esse exercício se espera realizado por meio de ao menos dois procedimentos: o primeiro consiste em especificar a retórica atuante no horizonte de possibilidades daqueles mercadores segundo uma genealogia do gênero epistolar; o segundo incide no papel que essa retórica cumpre associada aos códigos teológicopolíticos que permitem tal atividade ser chamada de trato. Destarte, pretende-se delinear o quanto a noção de carta, nesse contexto, auxilia na compreensão da noção de negócio, pois o que nos séculos XVII e XVIII se entende por relação de amizade baliza os parâmetros de ambas.
This work aims to point out some characteristics of epistolary rhetoric present in letters exchanged between Francisco Pinheiro, grand Lisbon merchant of the first half of the XVIIIth century, and members of his family and friends who were sent to trade in regions of Portuguese America. Through the assumption that the resources present in those letters play a pragmatic order expected in the long term of the rhetorical institution, we first searched for a look at the letter that surpasses the hypotheses made upon their transcription and publishing in the work entitled Negócios Coloniais. Therefore, whenever looking at the papers again as ruins of a time that is already dead, we expect to reach and define the notion of business shared by the tradesmen of the Old Portuguese State. We expect to accomplish this exercice through at least two procedures: the first one is to situate the active rhetoric on the horizon of possibilities of expression of those merchants within a genealogy of the epistolary genre; the second, in turn, focuses on the role of rhetoric associated to the theological-political codes that allow an activity called affair. Thus, we intend to draft how the notion of letter in this context helps to understand the concept of business, in order to show that, in XVIIth and XVIIIth centuries, what was meant as a relationship of friendship was the the goal of both.

APA, Harvard, Vancouver, ISO, and other styles

14

O'Connor, Denise F. "The governance of home care in Ontario and England: contracts, markets and the effects on service providers, clients and workers in an era of balanced budgets /." *McMaster only, 2005.

Find full text

APA, Harvard, Vancouver, ISO, and other styles

15

Stokes, Cindy R. "An Analysis of Reverse Mortgage Clients at the Utah State University Family Life Center Housing and Financial Counseling Services." DigitalCommons@USU, 2010. https://digitalcommons.usu.edu/etd/789.

Full text

Abstract:

The purposes of this study were to describe and categorize the types of clients seeking reverse mortgage counseling, and to document the growth in demand for reverse mortgage counseling from one counseling center: The USU Family Life Center - Housing and Financial Counseling Services (FLC HFC). A second purpose was to gain a better understanding of the reasons why more senior Americans are seeking reverse mortgages. A third purpose was to gain a better understanding of the retirement preparedness of current seniors seeking reverse mortgages, which could lead to improved counseling services, early retirement intervention awareness, and encourage increased pre-retirement preparation. Information was collected from 361 inactive reverse mortgage counseling files at the FLC HFC. A subset of 117 more recent and complete files was used to describe, categorize, and gain greater understanding of the clients seeking reverse mortgage counseling, their reasons for considering a reverse mortgage, and their retirement preparation. Descriptive statistics, crosstabs, ANOVAS, and frequency tables were used. Clientele were mostly Caucasian, married, and retired, and their mean age was 74 for males and 72 for females. Average annual income per client household was $29,483, ranging from $7,860 to $92,400. Most clients were mortgagors compared to homeowners with the most common reason for seeking a reverse mortgage to pay off an existing mortgage followed by increasing income. Slightly more than half (51.4%) did not obtain a reverse mortgage; of those who did, 85.7% received all or some of their funds as a lump sum. This study was unique in that it analyzed clients seeking counseling for a reverse mortgage rather than just the borrowers who originated a reverse mortgage. It also looked at their reasons for seeking the reverse mortgage. Younger clients were more likely to desire to pay off an existing forward mortgage; older clients were more likely to need increased income. The practical significance of the study's findings can be used to encourage the preparation of near-retirement adults and to encourage senior mortgagors to carefully plan the use of funds received from a reverse mortgage leading to an increase in the financial well-being of seniors.

APA, Harvard, Vancouver, ISO, and other styles

16

Del, Carpio Jiménez Gladys Matilde, and Ruiz Diego Arturo Marín. "La calidad del servicio y la satisfacción de clientes masculinos, en los servicios de barbería." Bachelor's thesis, Universidad Peruana de Ciencias Aplicadas (UPC), 2018. http://hdl.handle.net/10757/625484.

Full text

Abstract:

La investigación tiene como objetivo determinar la relación entre el nivel de Calidad del Servicio y la Satisfacción de clientes masculinos en los servicios de barbería, usando el Modelo SERVQUAL en el distrito de Los Olivos. El diseño de la investigación tiene un enfoque cuantitativo, no experimental, transversal, del tipo descriptivo – explicativo. La herramienta empleada fue la encuesta presencial. Según La Municipalidad de los Olivos, existen 71 barberías que se encuentran debidamente registradas y con licencia bajo el rubro de barberías. Como resultado del estudio de investigación, se concluye que existe relación directa entre el nivel de Calidad del Servicio y la Satisfacción de clientes masculinos en las barberías del distrito de Los Olivos. Por lo tanto, el nivel de calidad del servicio en las barberías es regular y la satisfacción de los clientes es media. Asimismo, la relación entre las dimensiones de la calidad de servicio, los resultados estadísticos arrojan una mayor prevalencia para la percepción La Empatía (0.42), siendo éste el elemento que tiene mayor influencia en la calidad de servicio en cuanto a los recursos y habilidades que poseen los barberos respecto a los parámetros de trabajo que cada empresario ofrece como servicio diferenciado. Como recomendación principal, se propone diseñar un sistema de gestión adecuado para este tipo de negocio, se sugiere aplicar el Esquema del Triángulo de Servicio que entrelaza sistema, personal y estrategias, teniendo como eje central al cliente.
The research aims to identify the relationship between the Service Quality and the Male Customer Satisfaction about the barbershop services, by using the SERQUAL Model in the Los Olivos district. The research design presents a quantitative, non-experimental, transversal and descriptive-explanatory approach. The used tool was the face-to-face surveys. According to Los Olivos City Hall, there are 71 barbershops that are duly registered and under a license for the barbershop category. As a result of the research study, it may be concluded that there is a direct relationship between the level of service quality and male customer satisfaction in the barbershops of Los Olivos district. Therefore, the level of the service quality in the barbershops is regular and the customer satisfaction is average. Furthermore, about the relationship between the scales of the service quality, the statistics results provide a higher prevalence to the perception of empathy (0.42), which is the element with a greater influence in the service quality regarding to the barber’s resources and skills in relation to the operating parameters of each business owner to offer their differentiated services. As main recommendation, the design of an appropriate management system for this kind of business is proposed, the implementation of the Service Triangle Map is suggested, which combines the system, staff and strategies with the customer as a main focus.
Tesis

APA, Harvard, Vancouver, ISO, and other styles

17

Morris, Christopher H. "Meta-Analysis of Home Visiting Research with Low-Income Families: Client, Intervention, and Outcome Characteristics." DigitalCommons@USU, 1995. https://digitalcommons.usu.edu/etd/6077.

Full text

Abstract:

Leaders in the field of home visiting and family support research have indicated that the inclusion of home visiting in comprehensive services for low-income families with young children can play a key role in improving a wide variety of outcomes for at-risk children and their families. These recommendations have been based in part on selected empirical findings from the home visiting literature. However, synthesis of empirical findings has proven difficult, due to the heterogeneity of this population and the diverse applications of home visiting as a service delivery strategy. The present meta-analysis examined a representative sample of the peer-reviewed literature to provide a comprehensive, quantified description of the features and findings of this literature. The four research questions addressed by the meta-analysis provide a framework for this description. The first research question concerned a description of research designs and methodological features found in the literature. The second and third research questions concerned, respectively, descriptions of the samples and interventions employed in primary studies. The final research question concerned the examination of those domains in which primary studies measured outcomes, and the quantification of outcomes in terms of standardized mean difference effect sizes. Summarization of primary studies' methodological features illustrated specific issues that may be addressed in the design of future home visiting research, and laid a basis for the examination of meta-analysis findings. The composition of primary studies' samples reflected the heterogeneity expected from a population defined by a parameter as broad as "low-income," yet included lacunae that may represent subgroups among the poor that are not being studied. Data providing an assessment of several types of intervention features have implications for questions of treatment efficacy, and for future home visiting research. Mean effect sizes in several domains were found to have a magnitude of practical significance for child and family outcomes. Findings of this project provide a structure for continued meta-analysis of this body of literature, and highlight potential areas for further primary research. Meta-analysis data lend support to previous recommendations, as well as point out gaps in our knowledge.

APA, Harvard, Vancouver, ISO, and other styles

18

Jauregui, Euribe Valeria. "Programas de fidelización de las aerolíneas en relación con la lealtad de clientes hombres y mujeres de 35 a 44 años de Lima Metropolitana." Bachelor's thesis, Universidad Peruana de Ciencias Aplicadas (UPC), 2019. http://hdl.handle.net/10757/652093.

Full text

Abstract:

Desde el año 2017, el fenómeno de las aerolíneas de bajo coste o low cost ha venido creciendo con la entrada de la empresa Viva Air al mercado peruano. Este segmento de aerolíneas ya alcanza casi 100 millones de pasajeros al año. La popularidad de estas aerolíneas va de la mano con el bajo precio que ofrecen a los pasajeros, ya que se ha podido observar una reducción de precios en los pasajes de hasta un 50%. En consecuencia, la participación de mercado de las aerolíneas tradicionales se ha reducido en los últimos años. Por lo tanto, hay algunas que buscan imitar el modelo low cost, como también hay otras que tienen como principal objetivo enfocarse en el segmento de clientes que valora otros factores más allá del precio. El siguiente trabajo de investigación tiene como objetivo demostrar la relación que existe entre las estrategias de fidelización con la lealtad del segmento de clientes que se encuentra entre las edades de 35 a 44 años. Para ello, se utilizaron técnicas de recolección de datos cualitativos y cuantitativos que luego de ser analizados dan resultados que permiten un futuro análisis.
Since 2017, the phenomenon of low cost airlines has been growing with the entry of Viva Air into the Peruvian market. This segment of airlines already reaches almost 100 million passengers per year. The popularity of these airlines goes hand in hand with the low price they offer to passengers, since it has been possible to observe a reduction in ticket prices of up to 50%. Consequently, the market share of traditional airlines has declined in recent years. Therefore, there are some that seek to imitate the low cost model, as there are others whose main objective is to focus on the customer segment that values other factors beyond price. The following research work aims to demonstrate the relationship between loyalty strategies and customer loyalty between 35 and 44 years old. For this, qualitative and quantitative data collection techniques were used that after being analyzed give results that allow a future analysis.
Trabajo de investigación

APA, Harvard, Vancouver, ISO, and other styles

19

Braekers, Kris, Richard F. Hartl, Sophie Parragh, and Fabien Tricoire. "A bi-objective home care scheduling problem: Analyzing the trade-off between costs and client inconvenience." Elsevier, 2016. http://dx.doi.org/10.1016/j.ejor.2015.07.028.

Full text

Abstract:

Organizations providing home care services are inclined to optimize their activities in order to meet the constantly increasing demand for home care. In this context, home care providers are confronted with multiple, often conflicting, objectives such as minimizing their operating costs while maximizing the service level offered to their clients by taking into account their preferences. This paper is the first to shed some light on the trade-off relationship between these two objectives by modeling the home care routing and scheduling problem as a bi-objective problem. The proposed model accounts for qualifications, working regulations and overtime costs of the nurses, travel costs depending on the mode of transportation, hard time windows, and client preferences on visit times and nurses. A distinguishing characteristic of the problem is that the scheduling problem for a single route is a biobjective problem in itself, thereby complicating the problem considerably. A metaheuristic algorithm, embedding a large neighborhood search heuristic in a multi-directional local search framework, is proposed to solve the problem. Computational experiments on a set of benchmark instances based on reallife data are presented. A comparison with exact solutions on small instances shows that the algorithm performs well. An analysis of the results reveals that service providers face a considerable trade-off between costs and client convenience. However, starting from a minimum cost solution, the average service level offered to the clients may already be improved drastically with limited additional costs. (authors' abstract)

APA, Harvard, Vancouver, ISO, and other styles

20

Henderson, Amy Hudson. "Furnishing the Republican Court building and decorating Philadelphia homes, 1790-1800 /." Access to citation, abstract and download form provided by ProQuest Information and Learning Company; downloadable PDF file, 373 p, 2008. http://proquest.umi.com/pqdweb?did=1612979201&sid=2&Fmt=2&clientId=8331&RQT=309&VName=PQD.

Full text

APA, Harvard, Vancouver, ISO, and other styles

21

Lozano, Campos César Antonio. "Los ExPros y su relación con la fidelización de clientes de barberías clásicas, dirigido a hombres de 18 a 35 años residentes de Lima Metropolitana." Bachelor's thesis, Universidad Peruana de Ciencias Aplicadas (UPC), 2019. http://hdl.handle.net/10757/652096.

Full text

Abstract:

El objetivo de este trabajo de investigación busca analizar de una manera elemental la relación entre los proveedores de experiencia (ExPros) personal y entorno espacial con la fidelización en el sector de barberías de Lima, Perú. El presente trabajo de investigación tiene carácter de una investigación no experimental y de corte transversal. Se utilizaron instrumentos cuantitativos (SPSS) y cualitativos para recolectar información y data numérica representativa. Se realizo un análisis descriptivo sobre el público objetivo que son hombres de 18 a 35 años. Se encontró que entre los dos ExPros investigados, el personal tiene mayor relación con la satisfacción, a comparación que el entorno espacial, siendo la satisfacción la variable intermedia ara llegar a la fidelización del cliente. Finalmente se mencionan las posibles futuras investigaciones que se pueden realizar teniendo en cuenta lo descubierto en el trabajo de investigación elaborado.
The objective of this research work seeks to analyze in an elementary way the relationship between personal experience providers (ExPros) and space environment with loyalty in the barbershop sector of Lima, Peru. This research work has the character of a non-experimental and cross-sectional investigation. Quantitative and qualitative instruments (SPSS) were used to collect information and representative numerical data. A descriptive analysis was carried out on the target audience that are men between 18 and 35 years old. It was found that between the two ExPros investigated, the people has a greater relationship with satisfaction, compared to the spatial environment, with satisfaction being the intermediate variable to reach customer loyalty. Finally, the possible future research that can be carried out is mentioned, taking into account what was discovered in the research work prepared.
Trabajo de investigación

APA, Harvard, Vancouver, ISO, and other styles

22

Parris, Dianne. "The perceptions of final year physiotherapy students and their clients regarding their experiences of home visits : an exploratory case study." Thesis, Stellenbosch : Stellenbosch University, 2014. http://hdl.handle.net/10019.1/95837.

Full text

Abstract:

Thesis (MPhil)--Stellenbosch University, 2014.
ENGLISH ABSTRACT: Home-based rehabilitation (HBR) in under-resourced areas in a primary health care context exposes students to the real life situations of clients. The educational experience of HBR, underpinned by the theory of situated learning, promotes experiential and transformative learning. HBR leads not only to academic learning and personal development, but also to an understanding of social accountability and responsibility. Physiotherapy students and their clients frequently have diverse lingual, socio-economic and cultural backgrounds which may hinder the provision of appropriate treatment to clients in their residences. Increased knowledge of HBR in the physiotherapy context could result in an enhanced experience for both student and client. This study sought to explore the perceptions of physiotherapy students and their clients regarding HBR as part of clinical training in resource-constrained settings. Whether the students felt adequately prepared to perform HBR was also explored. A qualitative research design in the interpretivist paradigm was used. An exploratory case study was performed. Semi-structured interviews were conducted with clients (N=7) living in an under-resourced setting who had received HBR from physiotherapy students. Paired interviews were conducted with final year physiotherapy students (N=6) after their HBR placement. The data were subjected to inductive thematic analysis and themes developed. The findings showed that while clients appreciated the students’ services, there were communication barriers and unmet expectations. Students reported difficulty in adapting to the unfamiliar context, resulting in interventions not being sufficiently client-centred. They voiced a need for language competency to assist in communication. Earlier facilitated exposure to under-resourced contexts in the early clinical phase was suggested to reduce culture shock. An awareness of home environments in under-resourced areas influenced the students’ interventions in other contexts. To gain maximum benefit from the learning opportunities available through HBR, students require support for client management and client-centred problem solving in an under-resourced setting. Guided reflection should form part of the HBR placement to facilitate the construction of new knowledge, to promote deep transformative learning and to increase the students’ awareness of their role as change agents. Exposure to real life situations in under-resourced settings in the form of HBR provides valuable situated and authentic learning opportunities for physiotherapy students. The experience can be useful in preparing graduates to address the needs of the populations they will serve during community service.
AFRIKAANSE OPSOMMING: Tuisgebaseerde rehabilitasie (TBR) in ondervoorsiende gebiede in die primêre gesondheidsorg-konteks stel studente bloot aan die werklike lewensomstandighede van kliënte. Die opvoedkundige ondervinding van TBR, gerugsteun deur die teorie van gesitueerde leer, bevorder ervarings- en transformasionele leer. TBR lei nie net tot akademiese leer en persoonlike ontwikkeling nie, maar bevorder ook insig in maatskaplike verantwoordbaarheid en verantwoordelikheid. Fisioterapie-studente en hul kliënte het dikwels verskillende taal-, sosio-ekonomiese en kulturele agtergronde wat kan verhinder dat die toepaslike behandeling vir kliënte tuis verskaf word. ’n Toename in kennis van TBR in die fisioterapie-konteks kan lei tot ’n beter ondervinding vir beide die student en die kliënt. Die doel van die studie is om die persepsies van die fisioterapie-studente en hul kliënte met betrekking tot TBR, as deel van die kliniese opleiding in omgewings waar daar beperkte hulpbronne is, na te vors. Daar is ook nagegaan of die studente gevoel het dat hulle genoegsaam voorberei is om die TBR toe te pas. ’n Kwalitatiewe navorsingsontwerp in die interpreterende paradigma is gebruik. ’n Verkennende gevalle-studie is gedoen. Semi-gestruktureerde onderhoude is met die kliënte (N=7) wat in ondervoorsiende omstandighede leef en wat TBR van fisioterapie-studente ontvang het, gevoer. Onderhoude is in pare met fisioterapiestudente in hul finale jaar (N=6) gevoer nadat hulle hul TBR-plasing voltooi het. ’n Induktiewe tematiese analise van die data is gedoen en temas is ontwikkel. Die resultate het getoon dat, alhoewel die kliënte waardering gehad het vir die dienste wat deur die studente gelewer is, daar kommunikasiegapings en onvervulde verwagtinge was. Die studente het gerapporteer dat hulle gesukkel het om aan te pas by die onbekende omgewing met die gevolg dat die intervensies nie genoegsaam kliëntgerig was nie. Hulle het ook aangedui dat daar ’n behoefte is om die nodige taalvaardigheid te ontwikkel om kommunikasie te verbeter. Die kultuurskok wat beleef is, kan moontlik in die vroeë kliniese fase reeds gefasiliteer word deur die studente aan ondervoorsiende kontekste bloot te stel. Die kennis van die tuisomgewings in ondervoorsiende areas het ’n invloed gehad op die studente se intervensies in ander kontekste. Studente benodig ondersteuning in kliëntebestuur en kliëntgesentreerde probleemoplossing in ondervoorsiende omgewings ten einde maksimum voordeel te verkry uit leergeleenthede wat beskikbaar is deur TBR. Begeleide refleksie behoort deel te vorm van die TBR-plasing om die opbou van nuwe kennis te fasilliteer, diepgaande transformatiewe leer te bevorder en die student se bewustheid van hul rol om verandering teweeg te bring, op te skerp. TBR voorsien nie net waardevolle, outentieke leergeleenthede ter plaatse nie, maar gee ook die fisioterapie-studente blootstelling aan die werklike situasies waarin mense hulle in ondervoorsiende omgewings bevind. Hierdie ondervinding kan waardevol wees om graduandi voor te berei om die behoeftes aan te spreek van die bevolkingsgroepe wat hulle tydens hul gemeenskapsdiensjaar sal bedien.

APA, Harvard, Vancouver, ISO, and other styles

23

Perissé, Vera Lúcia de Castro. "O enfermeiro no cuidar e ensinar à família do cliente com gastrostomia no cenário domiciliar." Universidade Federal Fluminense, 2007. https://app.uff.br/riuff/handle/1/1447.

Full text

Abstract:

Submitted by Fabiana Gonçalves Pinto (benf@ndc.uff.br) on 2016-02-02T17:09:12Z No. of bitstreams: 1 Vera Lúcia de Castro Perissé.pdf: 1392085 bytes, checksum: 380573b24e79527cc95f2004623f6cf0 (MD5)
Made available in DSpace on 2016-02-02T17:09:12Z (GMT). No. of bitstreams: 1 Vera Lúcia de Castro Perissé.pdf: 1392085 bytes, checksum: 380573b24e79527cc95f2004623f6cf0 (MD5) Previous issue date: 2007
Clínica Vídeo-Endo
Mestrado Profissional em Enfermagem Assistencial
O cliente gastrostomizado requer o acompanhamento contínuo do enfermeiro estomaterapeuta, até que este e sua família readquiram a independência diante desta nova condição de vida. Este apoio inicia-se durante a hospitalização, a partir da instalação do cateter, estendendo-se para o dia-a-dia, no cenário domiciliar, quando este estoma assume o caráter permanente, havendo a necessidade de incentivo à família a participar no cuidado desse cliente, dando suporte às suas ações, ensinando-lhes os cuidados com o cateter, seu manuseio durante a administração da dieta, os cuidados em relação aos aspectos físicos e emocionais. Tais cuidados devem ser avaliados não só no sentido de prevenir complicações advindas do manuseio incorreto do cateter, mas também para garantir a reabilitação e a manutenção da saúde desse cliente no ambiente domiciliar, independente de sua condição sócio-econômica. Assim, o presente estudo teve por objetivos caracterizar o ambiente do cliente gastrostomizado e sua família, analisar as necessidades do familiar no cuidado do cliente gastrostomizado no cenário domiciliar e elaborar um programa de ensino ao familiar que cuida do cliente gastrostomizado no domicílio. Os sujeitos do estudo foram dez familiares que cuidavam de clientes gastrostomizados no domicílio. A coleta de informações foi desenvolvida através de visita domiciliar que possibilitou a aplicação das técnicas de observação participante, para caracterização do contexto domiciliar e entrevistas semi-estruturadas com os familiares desses clientes. Tais informações serviram de base para o documento que se encontra no final do estudo e que após testes e aprovação da equipe de médicos diretores da Clínica Vídeo-Endo, será enfim implantado
The client that suffered a gastrostomy needs the full attention of a stomach therapist nurse. This support starts with the probe installation and should be followed in homecare attention by motivating the family to take part of this process, giving them the necessary support, teaching how to manage the probe, how to handle it in the process of feeding the client and also the physical and emotional care required in order to prevent difficulties and contributing effectively to the health promotion, maintenance and rehabilitation of the client in home scene. The purpose of this work is to know the new possibilities of innovation in the nurse‟s practice and teaching with the family of the gastrostomized patient, identifying the needs of the family in this kind of care in home scene and elaborating a homecare program to the family of a gastrostostomized client. The subjects of this case study were ten members of the family who took care of gastrostomized patients in their homes. The information gathered was based on visitations to the homes, which enabled the use of techniques of participating observation, for the characterization of the home care context, as well as on semi structured interviews with family members of these patients. Such information is the basis of the document at the end of this study, which after trials and approval from the team of doctors - directors of the Clinic Video-Endo - will be then, implemented

APA, Harvard, Vancouver, ISO, and other styles

24

Boxenbaum, Eva. "The partnership metaphor in Quebec health care policy : the decision-making process with cognitively impaired elderly clients in home care." Thesis, McGill University, 2001. http://digitool.Library.McGill.CA:80/R/?func=dbin-jump-full&object_id=33063.

Full text

Abstract:

This research evaluates Quebec's health care policy by analyzing how the partnership metaphor is implemented in policy and practice. The partnership construction is identified in 4 interpretive communities within long-term community services to the elderly population. This analysis focuses on the placement decision for cognitively impaired clients in home care. Interpretive policy analysis is employed to examine 3 policy documents and 3 client files, while grounded theory serves to analyze 13 semi-structured interviews with 2 administrators and 3 open triads of client, caregiver, and case manager. The findings show partnership to be an egalitarian, collaborative ideal widely adopted but with little consensus on the pertinent objects and actors. Important differences emerge in how partnership is applied to the placement decision, indicating a too flexible application. Specific restrictions are recommended on the application of the partnership metaphor in order to improve community services and organizational structures in health care.

APA, Harvard, Vancouver, ISO, and other styles

25

Henry, Nancy D. "Predictors of length of stay among veterans with schizophrenia admitted to VA nursing homes." Diss., Restricted to subscribing institutions, 2008. http://proquest.umi.com/pqdweb?did=1676977521&sid=1&Fmt=2&clientId=1564&RQT=309&VName=PQD.

Full text

APA, Harvard, Vancouver, ISO, and other styles

26

McCullough, Kelly A. "Quality of life : its relationship to the identification and incorporation of life strengths in case management of long-term care clients." Virtual Press, 2000. http://liblink.bsu.edu/uhtbin/catkey/1178342.

Full text

Abstract:

The purpose of this study was to explore the effect an intervention, based on responses from a Life Strengths Interview questionnaire (LSI), has on the quality of life of elderly persons receiving private pay home care. A total of 12 subjects for this study were recruited from Cardinal Health Systems (CHS) Home Care service. This research employed a basic pretest posttest quasiexperimental design, with one experimental group and one control group. Subject selection was not randomized; however, subjects were randomly assigned to either the experimental or control group. Subjects in the experimental group completed the LSI pre-test and subjects in both groups completed the Quality of Life Index (QLI) pre-test and post-test, as well as a posttest care questionnaire. Data from eight subjects were coded and entered into a database; however, due to the small sample size, statistical analysis of responses from the QLI could not be performed. The primary thematic issues identified through qualitative data analysis indicate that home health aide services positively contribute to client quality of life, and that private-pay clients of CHS Homecare are currently satisfied with their quality of care. Qualitative results gathered by this study support future research efforts to explore the relationship between home care services and client quality of life. More specifically, this study can serve as a pilot for researchers interested in exploring the effects of a LSI intervention on clients receiving home care.
Fisher Institute for Wellness and Gerontology

APA, Harvard, Vancouver, ISO, and other styles

27

Potdevin, Delphine. "Vers des agents conversationnels animés sociaux : Quelle influence de l'intimité virtuelle sur l'expérience utilisateur et la relation-client ?" Thesis, université Paris-Saclay, 2020. http://www.theses.fr/2020UPASW004.

Full text

Abstract:

Les Agents Conversationnels Animés (ACAs) sont de plus en plus présents dans notre quotidien et s’insèrent progressivement dans nos habitudes d’usage. Ces systèmes experts disposent de compétences métier dans des domaines variés (banque, assurances, santé, éducation). Cependant, ces systèmes souffrent encore aujourd’hui d’un défaut d’adoption de la part des utilisateurs, qui, s’ils ne refusent pas catégoriquement de les utiliser, s’en lassent très rapidement. Il se pourrait que les compétences métier seules soient insuffisantes pour satisfaire les utilisateurs et que les compétences sociales des ACAs jouent un rôle important dans la relation-client. A la frontière de la psychologie sociale, de l’informatique affective et de l’ergonomie, cette thèse a ainsi pour enjeu d’explorer l’impact des compétences socioémotionnelles des ACAs sur l’expérience utilisateur (UX) et la relation-client. Pour son rôle central dans les relations humaines, mais également pour sa contribution au sentiment de présence sociale et à la construction de la relation-client, nous avons choisi de nous concentrer sur une compétence sociale particulière : l’intimité. Nous avons développé un modèle théorique d’intimité virtuelle dédié aux ACAs, inspiré de la littérature en psychologie humaine. D’une part, nous avons confirmé la validité de ce modèle dans une série d’études interrogeant la perception d’intimité virtuelle d’observateurs à l’égard d’interactions entre une conseillère touristique virtuelle exprimant des comportements multimodaux intimes et une touriste. Nos résultats montrent que notre agent est capable de susciter autant d’intimité qu’un humain et que la perception d’intimité virtuelle est sensible à différents facteurs de régulation (propriétés de l’interaction, caractéristiques individuelles). D’autre part, nous avons exploré les perceptions, les comportements et l’expérience de vrais touristes en situation réelle d’interaction avec une version autonome de notre conseillère virtuelle intime. Nos résultats désignent l’intimité virtuelle comme un candidat potentiel pour favoriser la dimension sociale de l’interaction humain-agent et tendre vers une meilleure UX. Ils ouvrent de nouvelles perspectives dans le but de permettre aux ACAs de devenir de véritables partenaires sociaux
Embodied Conversational Agents (ECAs) are increasingly present in our daily lives and are gradually finding a place in our habits. These expert systems have professional skills in a wide range of domains (banking, ensurrance, health, education). However, ECAs are still suffering from a lack of adoption by users, who tire of them very quickly or just refuse to use them. One explaination is that profesionnal skills alone are not enought to satisfy users and social skills play an important role in the customer-relationship.At the crossroads of social psychology, affective computing and ergonomics, this thesis aims to explore the impact of socioemotional skills of ECAs on user experience (UX) and the customer-relationship.For its central role in human relationships, but also for its contribution to the sense of social presence and to the building of the customer-relationship, we chose to focus on one particular social skill: intimacy. We developed a theoretical model of virtual intimacy for ECAs, inspired by the literature in human psychology. First, we confirmed the validity of our model in a series of studies investigating the perception of virtual intimacy of observers with respect to interactions between a virtual tourism counselor expressing intimate multimodal behaviors and a tourist. Our results show that our virtual counselor is capable of generating as much intimacy as a human and that the perception of virtual intimacy is sensitive to different regulating factors (interactions properties, individual caracteristics).Second, we explored the perceptions, behaviors and experiences of real tourists in real interaction situations with an autonomous version of our intimate virtual counselor.Our results identify virtual intimacy as a potential candidate to foster the social dimension of human-agent interactions and move toward a better UX. They open up new opportunities to allow ACAs to become genuine social partners

APA, Harvard, Vancouver, ISO, and other styles

28

Maggiolo, Cook Javier, and Agurto Marcelo Ernesto Rosas. "La relación de los factores utilitarios del m-commerce con la experiencia del cliente para artículos de Retail en hombres y mujeres entre 25 y 40 años de Lima Metropolitana." Bachelor's thesis, Universidad Peruana de Ciencias Aplicadas (UPC), 2020. http://hdl.handle.net/10757/654542.

Full text

Abstract:

Durante el pasar de los años, el comercio electrónico se ha incrementado en diversos países hasta el punto de volverse un factor necesario y oportuno para gran parte de empresas. Dicho crecimiento, lo llevó a, actualmente, adecuarse a diversas tendencias tecnológicas para las personas en el mundo, como lo es el uso de los smartphones y la compra desde estos (m-commerce). Esta rama del comercio electrónico tiene como uno de sus grandes precursores al Retail y la facilidad que este atribuye en diversas plataformas al comprar la diversidad de productos que ofrece. Sin embargo, nos referimos a un cambio que aún está en una etapa en la que no se profundizan temas relevantes como la experiencia del cliente y los factores que motivan a este a comprar desde su celular. Esto genera oportunidades de investigación con respecto al tema a tocar. El objetivo de este estudio es plantear cómo y de qué forma la experiencia de cliente se relaciona o se ve condicionada con respecto a factores específicos en la realidad peruana. Dichos factores serán planteados como precursores de una visión más utilitaria al analizar la forma en la que el consumidor de la aplicación percibe la experiencia de compra. Los factores utilitarios mencionados son personalización, facilidad de uso y conveniencia. Se expone que es posible entender una posible conexión de estos con la experiencia del cliente y, por consiguiente, con su satisfacción al usar, percibir y comprar en la aplicación. Además, se propone una metodología adecuada para una efectiva profundización en el tema planteado.
In the last few decades, e-commerce has skyrocketed in most countries in the world, gaining significant relevance in today's business world. The adoption of e-commerce has brought many changes to companies and consumers, forcing them to adapt to new tech-trends such as mobile commerce, also known as m-commerce (using smartphones for online purchases). This subset of e-commerce has impacted Retail sales significantly, making purchases much more accessible to consumers and eliminating many barriers associated with regular shopping. Although the adoption rate has increased significantly, we believe that the customer experience of mobile commerce is still in its early phases, with many investigation opportunities. The most important of this opportunities is the understanding of the principal variables in the customer experience in the Peruvian context. We analyze the most principal variables in this context and, then, decided to use only three of them called: Utilitarian factors. Our objective in this investigation is to understand the users experience in m-commerce and how it relates to specific factors in Peru’s reality. These factors will be analyzed from a utilitarian perspective, analyzing how the different variables impact a user’s perception of their customer experience. These utilitarian factors are: personalization, usability and convenience. The connection of these factors is important too because there aren’t too many investigations about this topic. These utilitarian factors have an impact on a user’s customer experience and satisfaction. We will be using an investigation framework to validate our hypothesis and find correlations between the independent variables.
Trabajo de investigación

APA, Harvard, Vancouver, ISO, and other styles

29

Hsieh, Ya-Ching. "Homals-clustering analysis and its applications in computational sequence analysis." Diss., Restricted to subscribing institutions, 2007. http://proquest.umi.com/pqdweb?did=1472131881&sid=1&Fmt=2&clientId=1564&RQT=309&VName=PQD.

Full text

APA, Harvard, Vancouver, ISO, and other styles

30

Jerónimo, Miguel Nuno Ramos Leite Cordeiro. "A participação das pessoas idosas em serviços de apoio domiciliário:a perspetiva do cliente face à intervenção social." Master's thesis, Instituto Superior de Ciências Sociais e Políticas, 2017. http://hdl.handle.net/10400.5/13682.

Full text

Abstract:

Dissertação de Mestrado Em Política Social
As sociedades modernas encontram-se demograficamente envelhecidas. A população idosa procura cada vez mais cuidados no domicílio procurando adiar ao máximo a institucionalização. Nesse sentido, a resposta social serviço de apoio domiciliário tem sido muito procurada desde a década de 90. A oferta desta resposta social aumentou muito desde então, todavia, importa também que aumente a qualidade dos serviços que esta desenvolve. Ao nível do Serviço Social constata-se que no acesso ao serviço e durante o processo de intervenção, o profissional decide pela pessoa idosa impondo-lhe a sua vontade. Nesses casos, o interventor não coloca a pessoa idosa no centro da intervenção social negligenciando por vezes os seus direitos. Desse modo a pessoa idosa perde a possibilidade de participar: participar da decisão nas matérias que a ela lhe dizem respeito, participar nos serviços que lhe serão prestados e até mesmo, participar na intervenção social, colocando em causa a autodeterminação. O objetivo da presente investigação foi estudar este fenómeno procurando conhecer como é percebida pelos clientes a participação no que diz respeito à defesa da sua vontade, no contexto das intervenções de Serviço Social no âmbito do serviço de apoio domiciliário. O presente estudo foi efetuado com recurso a métodos quantitativos e qualitativos e com técnicas mistas: a entrevista semidirigida e o inquérito por questionário. O universo do estudo foi composto por dois serviços de apoio domiciliário localizados na cidade Lisboa. Neste âmbito foi definida uma amostra intencional não probabilística. Aplicou-se o inquérito por questionário a 31 clientes de serviços de apoio domiciliário. Concomitantemente foram entrevistados dois profissionais de Serviço Social coordenadores dos serviços de apoio domiciliário estudados. O tratamento dos dados quantitativos foi efetuado através de um programa próprio para análise estatística: SPSS. Por seu lado, o tratamento dos dados qualitativos foi realizado por via da análise de conteúdo.Concluímos que os clientes consideram-se plenamente participantes e plenamente respeitados quanto à sua participação e decisão, no âmbito da intervenção social. (Mas ficamos sem saber se estas respostas não ocorrem porque os clientes não desejam pôr em causa o serviço que lhes é prestado, demonstrando ainda mais a sua condição de fragilidade a nível da participação). Pois todavia, os mesmos clientes apontam posteriormente a ocorrência de variadas falhas, na consideração da vontade/autodeterminação dos clientes e na promoção da participação na intervenção social, por parte dos assistentes sociais. Isto sucede porque os clientes não estão integrados como seria desejável nos serviços e as intervenções não promovem a participação social efetiva devido às fragilidades físicas e cognitivas das pessoas idosas.
Modern societies are demographically aged. The elderly population is increasingly seeking home care in an effort to postpone institutionalization as much as possible, and many people have thus been seeking home care services since the 1990s. The offer provided by such social response has also greatly increased since then. However, the increase in quality of these services is also important. At the Social Work level, it is noted that, regarding the access to home care services and during the intervention process, the practitioner makes decisions in behalf of the elderly person, therefore imposing its will over that of the elderly person. In such cases, the practitioner fails to place the elderly person at the center of social intervention, and sometimes neglects that person’s rights. Thus, the elderly are denied the possibility to participate in the decision process regarding matters which affect them, in the services that will be provided to them and even in social intervention, calling into question their self-determination. The goal of this investigation is to try to determine how clients understand their participation concerning the defense of their will. The context for this research is Social Service interventions, namely the service of home care. This study applied quantitative and qualitative methods, as well as mixed techniques: the semistructured interview and the questionnaire survey. The universe of the study consisted of two home care services located in Lisbon. Within this scope, an intentional, non-probabilistic sample was set. The questionnaire survey was applied to 31 clients of home care services. Concurrently, two social workers – the coordinators of the home care services studied in this thesis - were interviewed. The quantitative data was analyzed using specialized software for statistical treatment of data: SPSS. As for the qualitative data, it was processed using content analysis.We concluded that the clients consider themselves to be fully participant and completely respected regarding their participation and decisions within the Social Work intervention. However, we don’t know if these answers arise from the fact that they don’t want to call into question the service they are provided with, showing an even more fragile condition concerning participation, as those clients subsequently point out various failures among the social workers’ consideration of their will/self-determination and the promotion of participation in social intervention. This occurs because the clients are not integrated as would be desirable and interventions don’t follow the social participation model because of the physical and cognitive weaknesses of the elderly person.
N/A

APA, Harvard, Vancouver, ISO, and other styles

31

Pereyra, Benites Renzo, Monje Priscilla Quesada, and Poma Rocío Ramos. "Análisis del valor de la marca M.bö bajo el modelo del valor capital de marca basado en el cliente de Kevin Keller en Lima Metropolitana." Bachelor's thesis, Pontificia Universidad Católica del Perú, 2017. http://tesis.pucp.edu.pe/repositorio/handle/123456789/9895.

Full text

Abstract:

La presente investigación tiene como objetivo realizar un análisis del valor capital de una marca de moda masculina basándose en el modelo de Kevin Keller. Esta se llevó a cabo a través de una auditoría de marca la cual sirvió para determinar si sus actividades de marketing construyen Valor Capital de Marca para el Cliente. La investigación se centra en el estudio del caso de la marca M.bö, la cual es una marca peruana que cuenta con 5 años en el mercado. Esta tiene como objetivo posicionarse alrededor de todo el país, resaltando su identidad nacional, y así obtener mayor participación de mercado. Debido a lo mencionado anteriormente, esta investigación servirá como herramienta de apoyo ya que logrará identificar la percepción de los consumidores con respecto a la marca. Para realizar la investigación, se comenzó con la evaluación de factores internos y externos que influyen en el sector en el que la marca opera. Posteriormente, a través de entrevistas a la gerente de retail, jefe de marketing y diseñador de la marca, y observación en los puntos de venta se identificaron las actividades y operaciones de marketing de la marca. Luego, se realizaron focus groups y encuestas a los consumidores basados en los conceptos del modelo de Keller. Finalmente, con la información obtenida en el inventario y exploración de marca mediante las diversas técnicas de recolección como entrevistas, observación, focus groups y encuestas, se pudo analizar el valor capital de la marca M.bö y así diagnosticar el estado actual de la misma. Es así que se pudo llegar a la conclusión que M.bö mantiene un valor capital de marca positivo, debido a que las actividades de marketing empleadas por la marca han repercutido de manera favorable en los bloques constructores y además se pudo recomendar ciertas actividades para el mejor performance de la marca.
Tesis

APA, Harvard, Vancouver, ISO, and other styles

32

Bernard, François-Olivier. "Prises de conscience liées à la socialisation de genre d'intervenants masculins auprès d'hommes aux comportements violents." Thesis, Université Laval, 2010. http://www.theses.ulaval.ca/2010/27872/27872.pdf.

Full text

APA, Harvard, Vancouver, ISO, and other styles

33

REBOUÇAS, Gabriela Vieira. "Ser vaidoso na medida: estudo da relação entre as práticas corporais estéticas e as masculinidades dos clientes dos Salões de beleza Presidente e D’Flávio." reponame:Repositório Institucional da UFC, 2016. http://www.repositorio.ufc.br/handle/riufc/18187.

Full text

Abstract:

REBOUÇAS, Gabriela Vieira. Ser vaidoso na medida: estudo da relação entre as práticas corporais estéticas e as masculinidades dos clientes dos Salões de beleza Presidente e D’Flávio. 2016. 131f. – Dissertação (Mestrado) – Universidade Federal do Ceará, Programa de Pós-graduação em Sociologia, Fortaleza (CE), 2016.
Submitted by Márcia Araújo (marcia_m_bezerra@yahoo.com.br) on 2016-07-06T15:04:59Z No. of bitstreams: 1 2016_dis_gvrebouças.pdf: 2528617 bytes, checksum: 2d20ca7b07335ea65aff5b14bfeca7d9 (MD5)
Approved for entry into archive by Márcia Araújo (marcia_m_bezerra@yahoo.com.br) on 2016-07-06T16:40:45Z (GMT) No. of bitstreams: 1 2016_dis_gvrebouças.pdf: 2528617 bytes, checksum: 2d20ca7b07335ea65aff5b14bfeca7d9 (MD5)
Made available in DSpace on 2016-07-06T16:40:45Z (GMT). No. of bitstreams: 1 2016_dis_gvrebouças.pdf: 2528617 bytes, checksum: 2d20ca7b07335ea65aff5b14bfeca7d9 (MD5) Previous issue date: 2016
This Master’s thesis, entitled “The right amount of vanity: a study of the relation between practices of body aesthetics and the masculinities of customers at the hair salons Presidente and D’Flávio”, refers to the theme of masculine vanity in the city of Fortaleza, Brazil. The aim of this research is to understand the connection between the practices of body aesthetics carried out by eleven customers in the hair salon Presidente, located downtown, and the salon for men’s haircuts D’Flávio, in Aldeota neighborhood, and their masculinities, considering the body’s relevance in these constructions. In their quest for good looks, customers acquire habits and forge a relation between body, masculinity and sociability. The methodological approach of the research therefore deals with body practices, addressing the body as a discourse (COURTINE, 2013) that is set through techniques of the body (MAUSS, 2003), which lead to adaptations in regards to three aspects: the sociological, the psychological and the biological. However, in spite of the frequency in which interlocutors repeat these practices, they reaffirm they have “the right amount of vanity”, arguing they care about the appearance of their body aesthetics because of work, aging, health, hygiene or because of women’s demands, thus giving purpose to their actions rather than plain “vanity for vanity”. According to them, “the right amount of vanity” means a position between negligence and exaggeration with appearance, which are perceived as negative attitudes since negligence is prejudicial in proximity, contact and trust in both social and intimate relations, whereas exaggeration is connected to futility, destruction of the self and trespassing the “boundaries” of masculinity. The research, therefore, approaches the importance given to care with good looks and appearance in contemporary society in relation to the native belief of “the right amount of vanity”, also including the question of hegemonic masculinity (KIMMEL, 1998) as a reference.
Esta dissertação de mestrado cujo título “Ser vaidoso na medida”: estudo da relação entre as práticas corporais estéticas e as masculinidades dos clientes dos Salões de beleza Presidente e D'Flávio.” se refere ao tema da vaidade masculina na capital cearense. O objetivo deste estudo é compreender a relação entre as práticas corporais estéticas de onze clientes frequentadores do salão de beleza unissex Presidente, situado no bairro Centro, e do salão de beleza masculina D`Flávio, situado no bairro Aldeota, com suas masculinidades em razão do corpo ser relevante nestas construções. Sob a relação entre corpo, masculinidade e sociabilidade estabelecida pela busca frequente por parte dos clientes pela boa aparência e pelas relações que se vinculam a partir destes hábitos, os procedimentos teórico - metodológicos trabalham com as práticas corporais remetendo à questão do corpo como discurso (COURTINE, 2013) por meio das técnicas corporais (MAUSS, 2003), as quais são condutas que conduzem às adaptações do corpo por causa de três aspectos dos indivíduos, o sociológico, psicológico e biológico. Apesar destas práticas recorrentes, os inter locutores desta pesquisa ressaltam nas suas falas serem “vaidosos na medida”, justificando que cuidam da aparência estética do corpo por causa do trabalho, do envelhecimento, da saúde, higiene e exigência das mulheres como forma de dá uma utilidade para as suas ações que não seja simplesmente a “vaidade pela vaidade”. Para eles, ser “vaidoso na medida” significa estar numa posição entre o desleixo e o exagero vistos como atitudes negativas, pois o desleixo prejudica na aproximação, no contato e na confiança nas relações sociais e íntimas, e o exagero está relacionado à futilidade, descaracterização de si e a ultrapassar os “limites” da masculinidade. E, por isso, a problemática da pesquisa discute a importância dos cuidados com a aparência na sociedade contemporânea relacionada à denominação nativa de ser “vaidoso na medida”, incluindo a questão da referência da masculinidade hegemônica (KIMMEL,1998).

APA, Harvard, Vancouver, ISO, and other styles

34

Perez, Canepa Karin Nicole. "Calidad de la página web y la realidad virtual en la intención de compra de los clientes mujeres y hombres de 25 a 55 años de Lima Metropolitana, de la industria inmobiliaria." Bachelor's thesis, Universidad Peruana de Ciencias Aplicadas (UPC), 2020. http://hdl.handle.net/10757/652698.

Full text

Abstract:

La importancia de los canales digitales en todas las industrias va en aumento y la industria de bienes raíces no debería ser ajena al hecho. El comportamiento de los clientes está en constante cambio y las inmobiliarias tienen que seguir estos comportamientos para satisfacer las necesidades de sus consumidores. Sin embargo, no es suficiente tener presencia en los canales digitales ya que, al tener un mayor alcance de información al instante, también aparece más competencia. Por ello, en el presente trabajo de investigación, se considera a la calidad de la página web de la inmobiliaria y al uso de la realidad virtual, como estrategias potenciales que afectan a la intención de compra de inmuebles. El presente trabajo de investigación tiene una metodología mixta. Es de alcance explicativo ya que el principal objetivo es identificar si la facilidad de uso, la calidad de información de la página web y, la inmersión e interacción en la realidad virtual influyen en la intención de compra en los clientes de 25 a 55 años de edad de la industria inmobiliaria en Lima Metropolitana. El diseño de la investigación es no experimental transversal debido a que no se realizó ninguna manipulación de las variables ni de la información obtenida y porque la recolección de la data a través de los instrumentos cualitativos y cuantitativos se realizó un periodo de tiempo fijo. Se analizó la facilidad de uso de la página web y la calidad de la información, para poder medir la calidad de la página web y, la inmersión y la interacción para la realidad virtual. Se utilizaron las siguientes técnicas. Para el análisis cualitativo: Entrevistas, focus groups y observaciones y, para el análisis cuantitativo: análisis de regresión lineal múltiple. Se obtuvo que la facilidad de uso de la página web, la calidad de información y la inmersión virtual influyen en la intención de compra; mientras que, la interacción virtual no es significante en este modelo.
The importance of digital channels in all industries is increasing and the real estate industry shouldn’t be a stranger to that fact. Customer behavior is constantly changing, and real estate companies have to follow these behaviors to meet the needs of their consumers. However, it’s not enough to have presence on digital channels because more competitors appears there too. Therefore, in the present research work, the quality of the website of a real estate agency and the use of virtual reality, are considered as potential strategies that affect the intention to purchase real estate. This research work has a mixed methodology. It have an explanatory scope since the main objective is to identify whether the ease of use, the quality of information on the website, and the immersion and interaction in virtual reality influence the purchase intention of customers between 25 and 55 years old in the real estate industry in Metropolitan Lima. The research design is non-experimental cross-sectional because no manipulation of the variables or of the information obtained was carried out and because the collection of data through qualitative and quantitative instruments was carried out for a fixed period of time. The ease of use of the website and the quality of the information were analyzed, in order to measure the quality of the website and, immersion and interaction for virtual reality. The following techniques were used. For the qualitative analysis: Interviews, focus groups and observations, and for the quantitative analysis: multiple linear regression analysis. It was found that the ease of use of the website, the quality of the information and the virtual immersion influence the purchase intention; while, virtual interaction is not significant in this model.
Trabajo de investigación

APA, Harvard, Vancouver, ISO, and other styles

35

Nilsson, Elin, and Olivia Stenmark. "Arbetsterapeutisk hemrehabilitering för personer som drabbats av stroke med fokus på klientcentrering : En litteraturöversikt." Thesis, Luleå tekniska universitet, Institutionen för hälsa, lärande och teknik, 2021. http://urn.kb.se/resolve?urn=urn:nbn:se:ltu:diva-86144.

Full text

Abstract:

Syftet med litteraturöversikten var att beskriva kunskapsläget vad gäller arbetsterapeutiskt hemrehabilitering vid stroke med fokus på klientcentrering. Metoden som använts under litteraturöversiktens gång bygger på 10 artiklar hämtade från fyra databaser inriktade på arbetsterapi och rehabilitering; PubMed, CINAHL, AMED och PsycINFO. Författarna har granskat de valda artiklarna, identifierat likheter och skillnader i resultatet som resulterade i tre kategorier. Resultatets kategorier blev; Hemmiljöns betydelse för den klientcentrerade rehabiliteringen, klientens delaktighet under den klientcentrerade hemrehabiliteringen och det sociala nätverkets påverkan på den klientcentrerade hemrehabiliteringen. Resultatet visar på att hemmiljön vid rehabilitering efter stroke har stor betydelse för klienten och den fortsatta rehabiliteringen i hemmet. Klientens delaktighet vid rehabiliteringen är viktig för att rehabiliteringen ska bli så bra som möjligt och för att få effektiva resultat. Anhöriga och andra personer runt klienten är viktiga för rehabiliteringen efter stroke. Slutsatsen som författarna kom fram till var att det behövs rutiner för att trygga klienter vid hemrehabilitering. Utbildning och information till anhöriga måste säkerställas. Klienters känsla av delaktighet i rehabiliteringen behöver stärkas. Ytterligare forskning på hemrehabilitering och klientcentrering i samband med stroke behövs.

APA, Harvard, Vancouver, ISO, and other styles

36

Silva, Nic?as Alencar da. "A tecnologia da informa??o e o cliente banc?rio como recurso humano: um estudo de caso dos usu?rios dos caixas eletr?nicos nos postos banc?rios da UFRRJ." Universidade Federal Rural do Rio de Janeiro, 2004. https://tede.ufrrj.br/jspui/handle/tede/985.

Full text

Abstract:

Made available in DSpace on 2016-04-28T20:19:19Z (GMT). No. of bitstreams: 1 2004 - Niceas Alencar da Silva.pdf: 808443 bytes, checksum: cd2525ca100feaf8969ca78945565665 (MD5) Previous issue date: 2004-04-16
The study has focus in the bank user s behavior, presents in the electronic cash dispenser of the advanced positions of services of the Bank of Brazil and of the Real Bank, located in the campus of the Rural Federal University of Rio de Janeiro. It is centered in their perceptions of use of the Internet Banking, what generated the theme for the report of the evolution of the inclusion of the Technology Information in the banking sector. A questionnaire was distributed among the users of the electronic cash dispenser, after use, asking them on some personal characteristics - in order to identify statistical correlations - and also on their perceptions in the use of electronic cash dispenser and internet banking services, supplying data to the Bank Institutions, for a better strategic administration of their physical and human resources. The Study of the Case was the applied methodology, taking advantage of the natural atmosphere and giving emphasis to the present time, with access to the people and observation of the process in focus. The sampling is not probabilistic, consists of selecting the elements in function of it s presence at a specific moment (03-07/03/2003). The approach was in a driven way, through questionnaire with open and closed subjects and of multiple-choice. The banks has a relevant participation in the technological development of the country, when integrating, through the communication nets, the bank agencies, allowing transactions in real time. The study identified a high level of acceptance of Home Banking, in spite of being little used, what was justified mainly by the computer lack, as well as also the inaccessibility of the Internet. The ignorance and the resistance to the new technology were also mentioned, what implicates in another type of investment, in education, to be implemented for the customers to have capacity to execute the operations on line, including them to the digital access. A point of view to be considered is the cost of a customer not getting to accomplish his/her role, implicating in the loss of his/her self-esteem, need that if will not be taken care of, will be able to generate as result for the bank, the loss of the customer. For the company positioned in a competitive atmosphere, the ability to offer information, help in the construction of the image to the consuming public.
O estudo est? voltado para o comportamento dos usu?rios banc?rios, presentes nos Caixas Eletr?nicos dos Postos de Servi?os do Banco do Brasil e do Banco Real, localizados no campus da Universidade Federal Rural do Rio de Janeiro. Ele ? centrado nas suas percep??es de utiliza??o do Internet Banking, o que gerou o tema para o relato da evolu??o da inclus?o da Tecnologia da Informa??o no setor banc?rio. Um question?rio foi distribu?do entre os usu?rios dos Caixas Eletr?nicos, ap?s o uso, perguntando-os sobre algumas caracter?sticas pessoais de forma a identificar correla??es estat?sticas bem como, sobre suas percep??es no uso de Caixas Eletr?nicos e servi?os de Home banking, fornecendo subs?dios ?s Institui??es Banc?rias, para um melhor gerenciamento estrat?gico de seus recursos f?sicos e humanos. O Estudo de Caso foi a metodologia aplicada, por se tratar de um ambiente natural, dando ?nfase ? contemporaneidade, com acesso ?s pessoas e observa??o do processo em foco. A amostragem ? n?o probabil?stica, consiste em selecionar os elementos em fun??o de sua presen?a em um momento preciso (03-07/03/2003). A abordagem foi de forma dirigida, por meio de question?rio com quest?es abertas e fechadas e de m?ltipla-escolha. Os bancos representam um importante papel no desenvolvimento tecnol?gico do pa?s, ao integrar, atrav?s das redes de comunica??o, as ag?ncias banc?rias, permitindo transa??es em tempo real. O estudo identificou um n?vel elevado de aceita??o do Home Banking, apesar de ser pouco utilizado, o que foi justificado principalmente pela falta de computador, assim como tamb?m, a inacessibilidade da Internet. O desconhecimento e a resist?ncia ? nova tecnologia tamb?m foram citados, o que implica em outro tipo de investimento, em educa??o, a ser implementado para que os clientes tenham capacidade para executar as opera??es on line, incluindo-os no acesso digital. Um ponto de vista a ser considerado ? o do custo de um cliente n?o conseguir realizar o seu papel, implicando na perda de sua auto-estima, necessidade que se n?o atendida, poder? gerar como resultado para o banco, a perda do cliente. Para a empresa posicionada em um ambiente competitivo, a habilidade de oferecer informa??o, facilita a constru??o da imagem junto ao p?blico consumidor.

APA, Harvard, Vancouver, ISO, and other styles

37

Almendarez, Bertha Longoria. "Mexican American elders and nursing home transition : a dissertation /." San Antonio : UTHSC, 2007. http://proquest.umi.com/pqdweb?did=1390289481&sid=1&Fmt=2&clientId=70986&RQT=309&VName=PQD.

Full text

APA, Harvard, Vancouver, ISO, and other styles

38

Hansen, Linda. ""Livet är inte lätt men man lär sig att kämpa" : En kvalitativ utredning om unga klienters identitetsskapande på särskilda ungdomshem." Thesis, Luleå tekniska universitet, Institutionen för ekonomi, teknik, konst och samhälle, 2021. http://urn.kb.se/resolve?urn=urn:nbn:se:ltu:diva-85664.

Full text

Abstract:

Syftet med denna utredning var att undersöka hur unga klienter skapar och utvecklar sin identitet som intagna på SiS särskilda ungdomshem. Ingen datainsamling har skett i samband med utredningen. Istället har utredningen utgått från ett publicerat material; tre upplagor av bokserien SiS unga berättar. Utredningen har genomförts med utgångspunkt i en kvalitativ ansats med fokus på beskrivning, tolkning och förståelse. Materialet analyserades med hjälp av en kvalitativ textanalys som bestod av två steg: kodning och tolkning. Olika mönster, teman och nyckelbegrepp identifierades vid kodningen. Vid tolkningen relaterades de olika delarna i kodningen till varandra och kopplades till teoretiska begrepp samt jämfördes med tidigare forskning. Goffmans (2014) teori om totala institutioner och Giddens (1999) teori om identitet användes som teoretiska utgångspunkter i den här utredningen. Resultatet av utredningen visade att tillvaron på de särskilda ungdomshemmen kan ha betydelse för unga klienters identitetsskapande då klienterna lever i en mycket speciell kontext utan handlingsfrihet och med mycket begränsade kommunikationsmöjligheter. Även sociala relationer kan bidra till unga klienters identitetsskapande. För unga klienter är ofta relationen med familj och vänner mycket värdefull och trygghetsskapande. Samtidigt tyder utredningens resultat på att komplicerade relationer med representanter från socialtjänsten är vanligt bland unga klienter. Framtiden är viktig men oviss för många unga klienter. Både handlingar i klientens förflutna och framtida möjligheter kan vara betydelsefulla för de unga klienternas identitetsskapande.
The purpose of this investigation was to explore how young clients create and develop their identity as inmates at SiS special residential homes. No data collection has been made duringthe investigation. Instead, the investigation has been based on a published material; three editions of the Swedish book series SiS Unga berättar. The investigation has been carried out on the basis of a qualitative approach with a focus on description, interpretation and understanding. The material was analyzed using a qualitative text analysis that consisted of two steps: coding and interpretation. Different patterns, themes and key concepts were identified during the coding. In the interpretation, the different parts of the coding related to each other were linked to theoretical concepts as well as previous research. Goffman's theory of total institutions and Gidden’s theory of identity were used as a theoretical perspective in this investigation. The results of the investigation showed that the environment in the special residential homes can be important for young clients' identity creation as the clients live in a very special context without freedom of action and with very limited communication opportunities. Social relationships can also contribute to young clients' identity construction. For young clients, the relationship with family and friends is often very important and contributes to the clients feeling of safety. At the same time, the results of the investigation indicate that complicated relationships with representatives from the social services are common among young clients. The future is important but uncertain for many young clients. Both actions in the client's past and future opportunities can be important for the young clients' identity construction.

APA, Harvard, Vancouver, ISO, and other styles

39

Johnson, Kimberly S. "Effecting Change in High Risk Families through Home Visiting. An Analysis of Clients’ Perceived Value of the Process Based on Professional Attire Worn by Home Visitor; White Coat vs. Business Casual." Youngstown State University / OhioLINK, 2019. http://rave.ohiolink.edu/etdc/view?acc_num=ysu1558882770959141.

Full text

APA, Harvard, Vancouver, ISO, and other styles

40

Axelsson, Sandra, and Amelie Vikström. ""Nyckeln till lärande" : En brukarutvärdering av Nyckelgårdens behandlingshem." Thesis, Uppsala universitet, Sociologiska institutionen, 2013. http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-192403.

Full text

Abstract:

Sammanfattning Nyckelgården är ett HVB-hem med inriktning på behandling av föräldrar och barn. Den primära anledningen till att familjer placeras är omsorgsbrist hos föräldrarna. Detta innebär vanligen föräldrarnas svårigheter att kontrollera sina egna känslor och frustrationer, vilket har lett till en oförmåga att prioritera barnens känslomässiga behov. Nyckelgården erbjuder kvalificerad behandling i förälder-barnrelationen och arbetar även med svårigheter knutna till självutveckling, social kompetens och nätverk. Syftet med vår studie var att utvärdera Nyckelgården för att arbetet där ska kunna utvecklas och förbättras. Vi har genomgående utgått från ett brukarperspektiv för att förmedla tidigare klienters upplevelse av sin vistelse på behandlingshemmet. De frågeställningar som konkretiserar vårt syfte är; Hur har tidigare klienter upplevt bemötande och möjlighet till delaktighet under sin vistelse på behandlingshemmet? Har tidigare klienter upplevt någon form av förändring i sin livssituation till följd av familjebehandlingen? Vad upplevde tidigare klienter som mest givande under behandlingstiden och vad behöver förbättras? För att uppnå syftet med studien har vi genom kvalitativ metod genomfört intervjuer med fem av Nyckelgårdens tidigare klienter. Resultatet av intervjuerna har analyserats utifrån två teorier; Aaron Antonovsky’s teori om KASAM samt John Bolwby’s anknytningsteori, vilken Kari Killén utgår ifrån i sitt resonemang om professionell-klient relationen. Utvärderingen visar att respondenterna har upplevt delaktighet under sin behandling och att detta i flertalet fall har bidragit till motivation under behandlingsprocessen. Vidare visar resultatet att personalens förmåga att lyssna och visa empati upplevs som viktigt för respondenterna. Det mest givande med behandlingen upplevdes vara att de fick verktyg i form av kunskap för att bättre hantera sin föräldraroll samt hjälp till självhjälp i sin övriga livssituation. Majoriteten av respondenterna uttryckte att de upplevt positiva förändringar till följd av Nyckelgårdens behandling i form av mer fungerande relation och bättre samspel med sina barn. Vår slutsats av resultatet är att Nyckelgården är en väl fungerande verksamhet och att personalen fortsatt bör reflektera över sin förmåga att lyssna, visa empati samt bekräfta klienter i sin föräldraroll.
Abstract Nyckelgården is a treatment home that focuses on family preservation. The primary reason for placing families is care shortage from the parents. This means that parents display difficulties controlling their emotions and frustrations, which have led to an inability to prioritize the emotional needs of the children. Nyckelgården offers qualified treatment of the parent-child relationship and also work with difficulties regarding self-development, social abilities and social networks. The aim of our study was to evaluate Nyckelgården in order to develop and evaluate their work. Throughout our evaluation we originated from a client’s perspective in order to convey former clients experience of their time spent at the treatment home. The questions of issue have been; how have former clients experienced refutation and ability to participate during their stay at the treatment home? Have former clients experienced any kind of change in their life situation related to the family treatment? What did former clients experience to be most rewarding about their stay and what is in need of improvement? In order to attain the aim of the study we have trough qualitative method performed five interviews with former clients of Nyckelgården. The result of the interviews have been analyzed with the help of two theories; Aaron Antonovsky and his theory of KASAM and John Bolwby’s theory of attachment from which Kari Killén have discussed professional- client relationships. The evaluation show that the respondents have experienced participation during their treatment and that in many cases this has led to improved motivation during the treatment process. Further, the result show that professional ́s ability to listen and display empathy proved important to the respondents. Most rewarding in relation to treatment was receiving tools in terms of knowledge to better deal with the parenting role and to experience a sense of empowerment. The majority of the respondents expressed that they experienced positive changes in relation to their treatment at Nyckelgården as well as improved interaction with their children. Our conclusion is that Nyckelgården is a well-functioning organization and that the professionals continuously should reflect on their ability to listen, display empathy and acknowledge clients in regards to their parenting role.

APA, Harvard, Vancouver, ISO, and other styles

41

Sun, Li-Ching. "Young Taiwanese children's language performance and anxiety as a function of parental beliefs and practices." Related electronic resource: Current Research at SU : database of SU dissertations, recent titles available full text, 2006. http://proquest.umi.com/login?COPT=REJTPTU0NWQmSU5UPTAmVkVSPTI=&clientId=3739.

Full text

APA, Harvard, Vancouver, ISO, and other styles

42

Butchert, Diana, Marie Forsberg, and Sofia Järnmark. "Född på bolaget? : Klienters erfarenheter av två former av missbruksvård." Thesis, Örebro University, School of Law, Psychology and Social Work, 2009. http://urn.kb.se/resolve?urn=urn:nbn:se:oru:diva-5455.

Full text

Abstract:

Sammanfattning

Syftet med denna kvalitativa studie är att undersöka klienters erfarenheter av två former av missbruksvård. De undersökta verksamheterna är Alkohol- och narkotikagruppen, vilket är en öppenvårdsverksamhet i Lindesberg, samt Stiftelsen Bergslagsgårdar i Örebro, som bland annat arbetar med familjehemsvård för vuxna.

Intervjuer har utförts med åtta klienter mellan 25 till 58 år, varav fyra berördes från varje verksamhet. Den kontextuella missbruksbakgrunden var varierad.

Den semistrukturerade intervjuguiden har utformats utifrån studiens syfte, frågeställningar och tolkningsram. De teoretiska utgångspunkter som tillämpats är identitet, social värld samt copingstrategier. Tidigare forskning har studerats inom missbruksvård, motivation, tvång och frivillighet samt vilka nyckelingredienserna är för en lyckad missbruksvård.

Resultat och analys har uppdelats i tre teman:

1) Synpunkter på vården,

2) Upprätthållande av missbruksfrihet

3) Social tillhörighet och förändring.

Resultatet indikerar en genomgående positiv inställning hos klienterna till vårdformerna och att motivationen är viktig för resultatet av vården. Motivationen har uppkommit antingen före vården inletts eller under vårdtiden, antingen som en följd av sociala förhållanden eller genom relationen till behandlaren. Slutligen antyder resultatet att kombinationen av vård tillsammans med någon annan social omständighet samverkat till upprätthållandet av missbruksfrihet.

Abstract

The aim of this qualitative study is to examine client experience of two kinds of addiction treatment. The examined organisations were The Alcohol and Narcotic Group, which is an out-patient program in Lindesberg, and The Foundation of Bergslagsgårdar in Örebro, which specialises in family home treatment for adults.

Interviews were conducted with eight clients between 25 to 58 years of ages, with four clients taken from each organisation. Each client had a contextual substance abuse variation. A semi-structured interview guide was formulated according to the aim of the study and the research questions, within an interpretive framework. The implemented theoretical contexts used are identity, social world and coping strategies. This study builds upon previous research pertaining to addiction treatments, motivation, forced or voluntarily care, and effective key ingredients within addiction treatments.

The result and analysis have been divided into three themes:

1) Opinions about treatment

2) Maintaining freedom from substance abuse

3) Social inclusion and change

The result indicates that client attitude is consistently positive towards treatment and that motivation is important for rehabilitation. Client motivation arises either before the treatment's start or during its duration, as a consequence of social conditions and/or through interaction with care givers. The result emphasises that a combination of care treatments coupled with other social conditions have produced clients with the ability to maintain freedom from substance abuse.

APA, Harvard, Vancouver, ISO, and other styles

43

Schroeder, Andrea. "Kan äldre bli delaktiga med hjälp av genomförandeplaner? : En kvalitativ studie med utgångspunkt i genomförandeplaner och kontaktmännens perspektiv." Thesis, Linnéuniversitetet, Institutionen för socialt arbete (SA), 2017. http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-64871.

Full text

Abstract:

Purpose: The purpose of this study is to understand how elderly peoples` right to participate is revealed in care plans and through contact persons in Swedish community nursing homes in order to shed light on and participate in creating knowledge concerning the phenomena participation and care plans. Method: A qualitative approach was used in this study with semi-structured interviews and document analysis as a base. In order to gain empirical data six contact persons from two different nursing homes in the same community were interviewed and eight care plans examined. Theory: The theoretical points used to understand the empirical data were Foucaults` theory about power and different theoretical phrases related to power as following: Professional power, relatives` power, client power and resource power. Results: The results show that there is a gap between how elderly peoples` wishes concerning care planning are documented in care plans and expressed by contact persons. Elderly peoples´ possibilities to participate in care planning depend on a variety of aspects like their will and ability to communicate, economic situation, relatives` involvement, time, care plans, amount of ordinary staff and staffs` strategies to explore elderly peoples` wishes in order to allow them to participate in establishing their care plan.

APA, Harvard, Vancouver, ISO, and other styles

44

Estrada, Vanesa. "Racial inequality and homeownership transitions in the US, 1968-2003." Diss., Restricted to subscribing institutions, 2007. http://proquest.umi.com/pqdweb?did=1467887391&sid=1&Fmt=2&clientId=1564&RQT=309&VName=PQD.

Full text

APA, Harvard, Vancouver, ISO, and other styles

45

Vallaud, Thierry. "La rentabilité de la fidélisation du consommateur : 3 essais complémentaires." Thesis, Paris, CNAM, 2013. http://www.theses.fr/2013CNAM0873/document.

Full text

Abstract:

Dans cette thèse sur travaux, l’auteur part de deux travaux précédents sur la rentabilité de la fidélisation et la détermination du potentiel client pour faire un constat : une partie de la rentabilité de la fidélisation et du potentiel pour une marque est basée sur la part captable du chiffre d’affaire fait à la concurrence ; le taux de captation.Dans ce nouveau travail il s’agit de montrer que le taux de captation est basé sur l’élasticité du taux de nourriture. A partir d’une analyse de la littérature et de plusieurs modélisations sur des données de panel scannérisées, l’auteur démontre, sur plusieurs marchés, que l’élasticité du taux de nourriture est contrainte et prévisible.C’est donc en tenant compte de cet écart limité qu’une marque peut estimer le taux de captation et donc la rentabilité de la fidélisation ainsi que le potentiel client
In this thesis based on works the author goes from two previous studies on the profitability of loyalty and customer potential determination to make a statement : part of the profitability of loyalty and of the potential for a brand is based on the reachable share of turnover done by the competition ; the catch rate.In this new work it is shown that the catch rate is based on the elasticity of the share of category requirement. From a review of the literature and several modeling on scanning panel data the author demonstrates on several markets that elasticity of the share of category requirement is limited and predictable.Then it’s in taking into account this small difference that a brand can estimate the “catchable” rate and therefore the profitability of loyalty and potential of a customer

APA, Harvard, Vancouver, ISO, and other styles

46

Holst, Nancy A. "Pattern books and the suburbanization of Germantown, Pennsylvania, in the mid-nineteenth century." Access to citation, abstract and download form provided by ProQuest Information and Learning Company; downloadable PDF file, 517 p, 2009. http://proquest.umi.com/pqdweb?did=1654488971&sid=7&Fmt=2&clientId=8331&RQT=309&VName=PQD.

Full text

APA, Harvard, Vancouver, ISO, and other styles

47

Kostelc, Theresa M. "Lessons in acquisition how domestic instruction for women shapes the middle-class /." Laramie, Wyo. : University of Wyoming, 2009. http://proquest.umi.com/pqdweb?did=2066594931&sid=5&Fmt=2&clientId=18949&RQT=309&VName=PQD.

Full text

APA, Harvard, Vancouver, ISO, and other styles

48

Hernández, Vilchez Luis Alfredo, Peña Ivon América Saenz, Tasillo Patricia Janet Tejada, and Fernández Stefano Guillermo Vásquez. "DeCasa." Bachelor's thesis, Universidad Peruana de Ciencias Aplicadas (UPC), 2020. http://hdl.handle.net/10757/653329.

Full text

Abstract:

DeCasa es una empresa de servicios de mantenimiento en el hogar que brinda soluciones referentes a servicios de limpieza, gasfitería, pintura, cerrajería y decoración de interiores para usuarios de Lima Metropolitana. Dentro de las investigaciones realizadas por nuestro equipo de trabajo, encontramos información relevante que nos sustenta la importancia y necesidad de la sociedad por encontrar soluciones a problemas técnicos en el hogar a través de un aplicativo móvil formal; sin embargo, aún existe una alta dependencia por la demanda de técnicos que trabajan de manera informal.  Asimismo, existe desconfianza por parte de los usuarios para contratar un técnico, ya que no se conoce cuál es el precio adecuado para cada servicio. Por esta razón, hemos diseñado una plataforma digital amigable y confiable que brindará soluciones a problemas domésticos en diferentes áreas, bajo el nombre de DeCasa. Esta aplicación móvil estará disponible para clientes con dispositivos móviles conectados a internet, quienes podrán descargar la aplicación y registrarse para solicitar o programar sus servicios. Al mismo tiempo, los técnicos estarán disponibles para solucionar los requerimientos de los usuarios a tiempo. Dentro de nuestra aplicación los clientes encontrarán referencias y comentarios de otros usuarios para elegir al técnico de su preferencia; es decir, podrán visualizar el historial de calificaciones para conocer los trabajos realizados por el técnico. Asimismo, podrán encontrar información de precios sobre nuestros servicios; en ese sentido,  nuestros clientes podrán tomar una decisión previa  para la elección de nuestros especialistas.
DeCasa is a home maintenance services company in Lima. We are specialists in cleaning services, plumbing, painting, locksmithing and interior desing. Following the research by our team, we have found important information that show us that society requires and need to find solutions to their technical problems at home through a mobile application (app). Even though, we know that people have high demands for the informal work, our interviews has shown that the population needs, an innovation solution for problems at home domestic service.  In that context, customers don't trust to employ a specialist because they don't know which is the correct price for each service. By our research, we have developed a digital, friendly and trustable platform that will provide solutions to domestic problems in different areas. Our app will be available for users who have mobile devices connected to the internet, they will download the App and register for request our service. They will could schedule the specialist service that will be available to approach in time to solve a technical problem, also knowing the price before the specialist arrive. Finally, inside of our app, the customers will find the score of our specialist, recommendation of other customers and rate service.
Trabajo de investigación

APA, Harvard, Vancouver, ISO, and other styles

49

McElroy, Mathew S. "Fannie Mae and Freddie Mac lending patterns along the Texas-Mexico border." To access this resource online via ProQuest Dissertations and Theses @ UTEP, 2008. http://0-proquest.umi.com.lib.utep.edu/login?COPT=REJTPTU0YmImSU5UPTAmVkVSPTI=&clientId=2515.

Full text

APA, Harvard, Vancouver, ISO, and other styles

50

Garcia, Lorenzo Francisco. "Homeric temporalities simultaneity, sequence, and durability in the Iliad /." Diss., Restricted to subscribing institutions, 2007. http://proquest.umi.com/pqdweb?did=1481658181&sid=1&Fmt=2&clientId=1564&RQT=309&VName=PQD.

Full text

APA, Harvard, Vancouver, ISO, and other styles

Dissertations / Theses on the topic 'Hommes clients'

Create a spot-on reference in APA, MLA, Chicago, Harvard, and other styles

Sammanfattning

Abstract