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1

Messenger, Sally J. Hospitality management: Case study assignments. Basingstoke: Macmillan Education, 1991.

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2

Messenger, Sally J. Hospitality management: Case study assignments. Basingstoke: Macmillan Education, 1991.

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3

Dmitrieva, Nina, Nataliya Zayceva, and Svetlana Ogneva. Hotel management. ru: INFRA-M Academic Publishing LLC., 2020. http://dx.doi.org/10.12737/978913.

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Examines the development and modern concepts of hotel management — system, process and situational approaches. Describes the features of hospitality management related to the organization of the network business, using franchising and management companies. Given numerous examples from the practice of Russian and foreign enterprises of hotel business. Meets the requirements of Federal state educational standards of higher education of the last generation. For students enrolled in the specialty "Hospitality", as well as graduate students, professors from specialized higher education institutions, listeners of professional retraining programs of employees of the enterprises of hotel business.
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4

Messenger, Sally. Hospitality management: case study assignments. London: Macmillan, 1991.

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5

Craig, Stephen R. Housekeeping management in the hospitality industry. Elmsford, NY: National Publishers of the Black Hills, 1989.

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6

B, Beharrell, ed. Cases in hospitality management. London: Heinemann, 1987.

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7

Introduction to hospitality management. New York: Van Nostrand Reinhold, 1989.

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8

James, Wortman, ed. Hotel and lodging management: An introduction. 2nd ed. Hoboken, NJ: John Wiley & Sons, 2006.

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9

Hospitality law: A guide to hotel management. Pannipitiya: Stamford Lake, 2009.

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10

Foster, Dennis L. VIP: An introduction to hospitality. Lake Forest, Ill: Glencoe, 1992.

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11

Law and the hospitality industry. Durham, North Carolina: Carolina Academic Press, 2013.

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12

The business of hospitality: Back office operations and administration. Lake Forest, Ill: Glencoe, 1992.

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13

Cunningham, Stephen. Data analysis in hotel and catering management. Oxford: Butterworth-Heinemann, 1991.

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14

R, Abbey James, and American Hotel & Motel Association. Educational Institute., eds. The art and science of hospitality management. East Lansing, Mich: Educational Institute of the American Hotel & Motel Association, 1987.

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15

A, Jones Thomas J., ed. Managing the built environment for hospitality facilities. Upper Saddle River, NJ: Pearson Prentice Hall, 2010.

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16

Emeksiz, Murat. Türkiye' de küçük ve orta büyüklükteki konaklama işletmeleri. Eskişehir: Anadolu Üniversitesi, 2007.

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17

Emeksiz, Murat. Türkiye' de küçük ve orta büyüklükteki konaklama işletmeleri. Eskişehir: Anadolu Üniversitesi, 2007.

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18

(Firm), Simpson Xavier Horwath. Irish hotel industry review. Dublin: Simpson Xavier Horwath, 1989.

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19

(Firm), Simpson Xavier Horwath. Irish hotel industry review. Dublin: Simpson Xavier Horwath, 1991.

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20

(Firm), Simpson Xavier Horwath. Irish hotel industry review. Dublin: Simpson Xavier Horwath, 1994.

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21

(Firm), Simpson Xavier Horwath. Irish hotel industry review. Dublin: Simpson Xavier Horwath, 1992.

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22

Hotel front office. London: Hutchinson, 1985.

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23

Baker, Sue. Principles of hotel front office operations: A study guide. London: Cassell, 1994.

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24

Managing employee relations in the hotel and catering industry. London: Cassell, 1995.

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25

Richards, William, and Bridgette Redman. Skills tasks and results training: Review. 2nd ed. Lansing, Mich: Educational Institute of the American Hotel & Lodging Association, 2003.

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26

Stevens, Laurence. Your career in travel, tourism, and hospitality. 6th ed. Albany, N.Y: Delmar Publishers, 1988.

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27

Klyuchevskaya, Irina. Personnel management of a hotel company. ru: INFRA-M Academic Publishing LLC., 2021. http://dx.doi.org/10.12737/1077352.

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The textbook examines in detail the essence of the personnel management of a hotel company; the specifics of the personnel policy in the field of hospitality; the strategies of hotel companies in the field of recruitment, training, adaptation, building a business career, motivation and release of staff. Innovative strategies in the field of training of personnel of hotel enterprises are considered, recommendations for reducing the level of conflicts and stress among hotel employees are proposed. At the end of each chapter, there are tasks and questions that allow you to consolidate the theoretical material in practice. Meets the requirements of the federal state educational standards of higher and secondary vocational education of the latest generation. For students of educational organizations of higher education, studying in the areas of training 43.03.03 "Hotel business" and 43.03.02 "Tourism" (bachelor's level), and students of professional educational organizations, studying in the specialty 43.02.11 "Hotel service". It can be used for training students of organizations of additional professional education, students of both full-time and distance learning forms. Individual chapters can be useful for college students.
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28

Council on Hotel, Restaurant and Institutional Education. A Guide to college programs in hospitality and tourism. 4th ed. New York: Wiley, 1995.

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29

Hickey, Austin. The sustainability of the Dublin hotel market. Dublin: University College Dublin, Graduate School of Business, 1998.

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30

Human resource management in the hotel industry: Strategy, innovation and performance. London: Routledge, 1999.

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31

Valerie, Jowett, ed. Managing facilities. Oxford [England]: Butterworth-Heinemann, 1998.

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32

Maviş, Fermani. Prof. Dr. Fermani Maviş anı kitabı. Eskişehir: Anadolu Üniversitesi, 2009.

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33

1956-, Enz Cathy A., and Cornell University, eds. The Cornell School of hotel administration handbook of applied hospitality strategy. Thousand Oaks: Sage Publications, 2010.

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34

Michael, Riley, ed. Managing people: A guide for managers in the hotel and catering industry. 2nd ed. Oxford: Butterworth Heinemann, 2000.

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35

Riley, Michael, and Michael Riley. Managing people: A guide for managers in the hotel and catering industry. Oxford: Butterworth Heinemann, 1995.

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36

Survival Spanish for the hospitality industry: Employer-employee relations. New York, N.Y: Van Nostrand Reinhold, 1991.

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37

Human resource management: A guide to personnel practice in the hotel and catering industry. Oxford: Butterworth-Heinemann, 1991.

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38

Borden, David A. Perfect service: Creating the best hotel in New York. [Madison, WI: Magna Publications, 1994.

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39

Ryokangyō no hensenshi ronkō. Tōkyō: Fukumura Shuppan, 2010.

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40

McCleskey, Pierce. The guide to English and Spanish for the hospitality industry. [Houston, Tex.?]: Alpha Pub., 1994.

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41

Hospitality Management. Palgrave Macmillan, 1991.

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42

Hospitality Management. Palgrave Macmillan, 1991.

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43

Ratti, Manish. Hotel Tourism Hospitality and Management. Rajat Publications, 2000.

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44

Modern Hotel Operations Management. Taylor & Francis Group, 2017.

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45

Developing Hospitality Properties And Facilities. Routledge, 2004.

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46

Hotel Accommodation Management (Hospitality Essentials Series). Routledge, 2017.

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47

Sheela, A. M. Economics of Hotel Management. New Age International (P) Ltd., 2002.

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48

Foster, Dennis L. Vip: Introduction to Hospitality (The Hospitality Professional Series). McGraw-Hill/Glencoe, 1992.

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49

Foster, Dennis L. Vip: Introduction to Hospitality (The Hospitality Professional Series). McGraw-Hill/Glencoe, 1992.

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50

Jowett, Valerie, and Christine Jones. Managing Facilities: Caterer & Hotelkeeper Hospitality Pocket Books (Hospitality Managers' Pocket Books). Butterworth-Heinemann, 1997.

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