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Jiménez-Medina, Pilar, José Miguel Navarro-Azorín, Clara Cubillas-Para, and Andrés Artal-Tur. "What Safety and Security Measures Really Matter in the Post-COVID Recovery of the Hospitality Industry? An Analysis of the Visitor’s Intention to Return in Spain." Tourism and Hospitality 3, no. 3 (July 1, 2022): 606–17. http://dx.doi.org/10.3390/tourhosp3030037.
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In times of COVID-19, trust in safety and security measures in the hospitality industry has become a key variable for destination management and recovery; but what are the main measures that should be applied to ensure visitors’ confidence? This paper seeks to understand and identify the main tools proving efficient in ensuring the return of visitors. With this aim, the perception of tourists visiting the Region of Murcia (Spain) during 2021 is analyzed. Main results state that the adoption of anti-COVID measures by establishments positively influences user’s satisfaction and their intention to repeat. Moreover, disinfection and hygienic measures along with capacity restrictions are identified as the preferred measures. Visitors were also asked about how new technology measures recently developed by the industry could influence their intention to return. Results show that those aimed at monitoring air quality and cleaning and disinfection of spaces are crucial. These findings contribute relevant recommendations for the hospitality industry and destination managers in a post-COVID horizon.
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Szentesi, Silviu Gabriel, Lavinia Denisia Cuc, Andrea Feher, and Paul Nichita Cuc. "Does COVID-19 Affect Safety and Security Perception in the Hospitality Industry? A Romanian Case Study." Sustainability 13, no. 20 (October 15, 2021): 11388. http://dx.doi.org/10.3390/su132011388.
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The objective of the article is to analyze, based on social exchange theory, the different risk and safety perceptions of employees and customers in the hospitality industry regarding the protections against the SARS-CoV-2 pandemic in an emerging market, namely in Romania. To this end, a questionnaire was administered simultaneously to both categories in Romanian hospitality units obtaining a sample of 561 employees and customers in the sector. While the emergence of SARS-CoV-2 virus has generated a lot of diverse research, studies focused on this particular topic, also regarding both customers and employees, were much less exploited. Therefore, eleven working hypotheses were formulated. It was highlighted that there is a positive perception of safety at work for employees, and jobs are protected from disappearance due to the pandemic through active measures taken by the organization. Employees do not show a significant desire to change jobs due to the new working conditions. The magnitude of safety measures taken had a positive impact on the customers, and customers do not pose a significant threat in hospitality industry units regarding the possibility of infection with the SARS-CoV-2 virus. The paper enlarges the understanding of behavioral effects of the SARS-CoV-2 pandemic, while from a managerial perspective the results are particularly useful for hospitality industry owners in order to attract and retain employees and to communicate and develop better relations with customers.
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Zain, Nur Adilah Md, Mohd Hafiz Hanafiah, Nur Atiqah Hamizan, and Muhammad Aliff Asyraff. "COVID-19 Safety and Preventive Measures and Social Norms: How It Shaped Airlines Passengers’ Trustworthiness." Journal of Tourism and Services 13, no. 24 (June 30, 2022): 90–107. http://dx.doi.org/10.29036/jots.v13i24.299.
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In the era of COVID-19, travel decisions are influenced by social norms, which is a deciding factor between one’s perception of risk and their travel intention. Moreover, serious safety measures, such as increased aircraft cleaning, social distancing during the boarding process, and the use of face masks are critical factors that influence passengers’ trust in air travel. This study examines the direct effects of safety and preventive measures and social norms on passengers’ trust in travelling with airlines. A total of 210 responses were obtained online. Multiple regression analysis was used to test the study hypotheses. Based on the result, social norms are the most influential predictors of passengers’ trust, followed by safety and preventive measures. Furthermore, the study suggests that media coverage and social circle influence can be critical elements in transferring information to passengers, influencing their decision, and instill trust to travel during the pandemic. Notably, apart from exercising social norms, the airline industry also needs to focus on safety and preventive measures consisting of staff safety practices towards the passenger and new standard operating procedures (SOPs) during the COVID-19 pandemic. The study findings assist the airline industry in understanding passengers’ post-pandemic travelling behaviour. Notably, the implementation of health security protocols at airports, supported by the provision of continuous safety information, is indeed an important feature for passengers.
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O'Keeffe, Derrick. "Current trends in industry safety performance: applying scrutiny to safety issues associated with ageing facilities." APPEA Journal 59, no. 2 (2019): 671. http://dx.doi.org/10.1071/aj18257.
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The National Offshore Petroleum Safety and Environmental Management Authority (NOPSEMA) has had a direct role in highlighting safety concerns that relate to petroleum companies transferring their interests in late-life production to smaller companies. Existing projects in offshore Australia have generally been operated by medium to large companies. However, there is an emerging trend for companies to transfer their interests in late-life production titles to smaller companies with limited resources. On the basis of NOPSEMA’s experience, such smaller companies have limited means to deal with unexpected maintenance, decommissioning requirements and associated safety measures. This paper will explore the impacts of this trend on maintaining safe operations.
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Gupta, Prateek, Aman Gupta, Aarav Gragya, Ayush Chaudhary, Krishna Pandey, Tejasev Malik, Shubhangi Sharma, and Siddhima Bisaria. "Practical Analysis of Long-Term Impacts of Hotels Strategic Responses and How to Overcoming in the Covid-19 Crisis?" International Journal for Research in Applied Science and Engineering Technology 10, no. 4 (April 30, 2022): 949–69. http://dx.doi.org/10.22214/ijraset.2022.41356.
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Abstract: This study explores the interplay between public measures adopted by the governments to combat COVID-19 and the performance of the hospitality industry. Overall, our findings show that most of the government interventions were associated with a negative response in the returns of the hospitality industry, a response that became more negative as the COVID-19 pandemic evolved. The main research shows that labour actions, especially plans for temporary employment regulations, innovation and differentiation strategies, and reorientation to closer markets and obtaining information from official sources as a guarantee of their certainty, are the measures that have a greater impact on the possibilities of recovering hotel activity. In addition, government measures that contribute to the improvement of the financial situation of firms can also play a relevant role in hotel recovery. The aims to identify the possible shift in importance of hotel choice and satisfaction attributes during the Covid-19 pandemic. To explore a shift of importance, a qualitative thematical analysis was chosen. Further, guest reviews were collected from two major OTAs. The resumption of activities during and after the pandemic, comparing the COVID-19 pandemic with previous public health crises, and measuring the impact of the pandemic in terms of economics. However, the ongoing Covid-19 pandemic has decelerated and changed the hotel industry globally. For many guests, it is the first time, they travel after the hotel industry almost stopped globally, with lockdowns and curfews. A hotel company is interconnected with various partners in the supply chain, thus, the problem in hotel operation is transferred upstream the supply chain. provisions to cope with the new reality, including safety measures, technology application, quality of service, marketing communication, human resource management, and the supply chain management. Keywords: COVID-19, pandemic, hospitality industry, tourism, systematic, hotel business, safety, WHO, variants, Crisis management, Lockdown, healthcare, hotel management, AI
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Рожина, Екатерина, Ekaterina Rozhina, Ирина Cеливанова, and Irina Celivanova. "Impact of terrorism threat on the hospitality industry." Services in Russia and abroad 10, no. 3 (September 21, 2016): 244–59. http://dx.doi.org/10.12737/20115.
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In this article the authors set themselves a task to analyze the terrorism impact on the world tourism development. Description of terrorist attacks affecting the hospitality industry, mass media and Internet sources on mentioned problems over the past few years are the objects of analysis. The article deals with the theories explaining the impact of terrorism on tourism. The authors attempt to determine the motives of terrorists, as well as measures to ensure the safety of tourists. The authors conclude that the negative impact of terrorism on tourism development is reflected primarily at the micro-level, because exactly here there is a gradual development of the tourist industry, members of which are adapting to the new conditions. The hypothesis of the paramount importance of international tourism and intercultural dialogue in the fight against terrorism is advanced in the article. After reviewing the available information the authors have concluded that the resources for intercultural dialogue are actually scarce and inaccessible to most nations. These conclusions will find practical application in the work of tour operators, and the hypotheses advanced by the authors could be useful for both parties - the participants of tourism industry.
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Králiková, Andrea, Kateřina Ryglová, and Silvie Zámečník. "Impact of the COVID-19 pandemic on the hotel strategy: Introductory assessment." Czech Journal of Tourism 11, no. 1-2 (December 1, 2022): 1–13. http://dx.doi.org/10.2478/cjot-2022-0001.
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Abstract The pandemic COVID-19 led to almost “zero tourism” worldwide, with unforeseen consequences for a certain period of time. The hospitality industry was one of the hardest hit sectors of tourism, resulting in unprecedented versatility of lodging establishments. This paper examines the impact of the COVID-19 pandemic on the hospitality industry, focusing primarily on the socio-demographic aspect of domestic demand in the Czech Republic. The gender of guests was found to have a strong impact on various safety requirements, such as maintaining a safe distance, reduced hotel capacity, or provided disinfection. In addition, women rated all COVID-19 measures higher than men. Other socio-demographic aspects, such as age and education, also have an impact on safety requirements. Consequently, the research findings can help develop new hotel strategies that keep the guest experience and profit optimization in mind.
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Foris, Diana, Cristina-Alexandra Matei, and Tiberiu Foris. "Exploring Solutions and the Role of GDS Technology in Crossing the Current Pandemic Context in Tourism." European Journal of Tourism, Hospitality and Recreation 11, no. 1 (December 1, 2021): 91–101. http://dx.doi.org/10.2478/ejthr-2021-0009.
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Abstract In the current pandemic context, tourists increasingly need to receive assurances from the tourism and hospitality industry that their safety and health will not be endangered during their trip or their stay. Tourists increasingly prefer to plan their own trips and information technology is playing a very important role in the hotel and tourism industry. This study uses strategic management methods and comparative analysis to formulate strategies, measures, and solutions to maintain the safety and the health of tourists at the level of the tourism and hospitality industry. The aim of the paper is to provide solutions for the tourism industry in the current context of the COVID-19 pandemic, through a strategic managerial approach and by involving information technology and global distribution systems (GDSs) as a decision supporting tool. The results of the study are useful for small and medium enterprises to act efficiently in this pandemic context, but are also useful for GDS providers to reflect on possible improvements in system functionality to implement solutions and to support the decisions of tourists.
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Glass, Deborah, Christina Dimitriadis, Jessy Hansen, Fiona Hore-Lacy, Malcolm R. Sim, and Ryan F. Hoy. "Changes to Silica Exposure Control Measures in the Artificial Stone Benchtop Industry in Victoria Australia." Safety and Health at Work 13 (January 2022): S25. http://dx.doi.org/10.1016/j.shaw.2021.12.786.
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Nosyriev, Oleksandr, Tetyana Dedilova, and Inna Tokar. "Tourism and hospitality industry development in the Ukrainian economics strategy of post-conflict reconstruction." Socio-Economic Problems and the State 26, no. 1 (2022): 55–68. http://dx.doi.org/10.33108/sepd2022.01.055.
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The article is devoted to improving the vectors of strategic development of the tourism and hospitality industry in armed conflicts and post-conflict recovery and optimizing possible measures to coordinate the activities of major players in the tourism and hospitality industry to justify trends in further postwar recovery. The negative consequences of the armed conflicts in the sphere of tourism and hospitality are systematized, the main obstacles to the development of inbound tourism in modern realities are identified, the state and features of tourism in Ukraine in military and postwar realities are studied. It is noted that the development of tourism in Ukraine was negatively affected by the events of 2014, which in 2022 due to full-scale invasion had a very negative impact on the tourism business and hospitality industry, which requires the development and implementation of anti-crisis measures by Ukraine. Currently, domestic tourist flows in Ukraine are expected to decrease, and the reason for this is the decline in the purchasing power of citizens due to the military conflict and the impact on the economy and social sphere of the country. Emphasis is placed on the fact that there are many countries in the world when, after large-scale hostilities, the tourism industry was rapidly recovering and developing. The experience of post-war restoration of tourism in the countries affected by the wars: Croatia, Cyprus, Georgia, Israel is analyzed and the use of these countries experience in the restoration of tourism in Ukraine is proposed. It is noted that the tourism industry and the hospitality industry should be the locomotive of the postwar economic recovery of Ukraine. The fact is emphasized that a fundamental renewal of Ukraine’s tourism branding is needed, which will be based on the safety and protection of tourists, as well as the formation of the image of a safe country.
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Askew, Philip, Vikrant Mulgund, Leesa Tan, and Robin Wright. "Bringing to life line-of-sight for major accident prevention." APPEA Journal 52, no. 2 (2012): 641. http://dx.doi.org/10.1071/aj11055.
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The process safety of exploration and production has evolved since Piper Alpha with safety cases, hazard identification studies (HAZIDs) in design and, more recently, Bow-Ties becoming industry norm; however, recent incidents such as Texas City, Macondo, Varanus Island and Montara have shown industry and regulators from the UK, Australia and beyond that complacency cannot be allowed. The industry has been acting on process safety, but it has struggled to bring it to life in daily operations. Missed warning signals, poor change management, failure to follow procedures, capability issues and lack of communication have been preventable factors in these incidents. Recent efforts in Australia, using the line-of-sight methodology, are advancing process safety by bringing to life major accident prevention. The methodology focuses organisations on systematic management of preventative barriers to accidents and can be applied to all elements of the value chain. The methodology involves: conducting analysis of safety cases; assessing performance standards and safety to identify critical preventative barriers; developing measures and assigning accountabilities to monitor barrier effectiveness; and, developing tracking and reporting systems to provide visibility across operations management. A case study about an Australian operator has shown benefits in improved safety and operational performance. This is done by focusing the operators on critical barriers (as well as their normal daily jobs), better visibility on the state of operations and hence allowing a proactive approach to managing process safety. The system is in its infancy, but it is being improved to support line-of-sight becoming a standard tool across the industry.
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Chauhan, Abhishek, Ankit Shukla, and Pradeep Negi. "SAFETY AND SECURITY MEASURES ADOPTED BY THE HOTELS AND THEIR IMPACT ON CUSTOMER RELATIONSHIP MANAGEMENT." International Journal of Research -GRANTHAALAYAH 6, no. 1 (January 31, 2018): 118–25. http://dx.doi.org/10.29121/granthaalayah.v6.i1.2018.1600.
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Hotel can be defined as “Home away from home” for the guests who come to the hotel as they receive homely environment and services in the hotel. The guests who come to the hotels come with an understanding that they and their belongings would be safe and secured in the hotel during their occupancy in the hotel. The safety and security aspects play a very vital role in hospitality industry as this industry is dependent largely on the customer relationship with the hotel. If the guest encounters any security issue during their stay in the hotel, it leads to dissatisfaction of the guests resulting in Cognitive dissonance due to which the guests seeks other hotels and their buying consumer behavior becomes variety seeking consumer behavior. On the other hand, if the guests face no security and safety issue during their stay in the hotel, it leads to guest satisfaction resulting in improvement of rapport and good will of the hotel in the society thereby achieving its main objectives of PROFIT MAXIMIZATION AND GUEST SATISFACTION.
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Youssef, Adel, Srđan Redžepagić, and Adelina Zeqiri. "The key changes to the hospitality business model under COVID-19." Strategic Management, no. 00 (2022): 16. http://dx.doi.org/10.5937/straman2200015y.
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The rapid spread of new digital technologies has brought fundamental changes in the hospitality industry. The digital transformation of the hospitality industry was accelerated during COVID-19 pandemic. The impacts of the crisis have led to rethinking hospitality business models. In order to survive during the crisis, hospitality businesses has tried to find innovative solutions and transform their businesses. Therefore, this paper aims to investigate the key changes to hospitality industry business models induced by the COVID-19 crisis. A systematic literature review is provided to analyse three main business model components: value proposition, value chain, and revenue. The paper has the following findings. First, four major changes to the value proposition in the hospitality business model are identified: use of hotels as rooms/offices during lockdowns, offer of new innovative products and services, offer of digital services, and use of hotels for quarantining. Second, value chain changes include new safety measures, and changes to capacities and numbers of workers (amount of work). Third, the changes to the revenue model include fewer foreign tourist offers and more domestic offers, last-minute cancellations or postponements, and better quality and more individualized services. Policies like innovation and digital technologies, customized and flexible services, qualitative services and virtual experiences should be priorities for the future of hospitality business models. The paper has some limitations and future research should be focused on a specific hospitality business model, specific group of countries or country and showing what will happen in post-COVID-19 period.
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Robina-Ramírez, Rafael, Jose-Amelio Medina-Merodio, Libertad Moreno-Luna, Héctor V. Jiménez-Naranjo, and Marcelo Sánchez-Oro. "Safety and Health Measures for COVID-19 Transition Period in the Hotel Industry in Spain." International Journal of Environmental Research and Public Health 18, no. 2 (January 15, 2021): 718. http://dx.doi.org/10.3390/ijerph18020718.
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The health crisis caused by the outbreak of the COVID-19 disease has devastated the worldwide hospitality sector. The current situation has led many countries to implement drastic rules to stop the spread of the virus. According to the Spanish health authority decisions need to be made in the context of uncertainty and lack of knowledgeable experiences through a gradual and asymmetric de-escalation process planned in four phases. Although the vast majority of studies refer to economic risks and impacts on tourist flows and economic income, few of them explicitly investigates safety and health measures that hotel managers should implement to their customers. Over a population of 12,740 hotels, 823 Spanish hotel managers have been involved in a participatory study. With the aim of assessing the actions taken to stop the spread of the virus, empirical research was implemented. A model presented four variables and 13 indicators which have been previously tested among hotel managers in the tourism sector. Five conclusions are drawn from the hypotheses: (1) Mass testing surveillance in customers and employees should be quick, affordable, and homogeneous throughout the European Union. (2) Training measures need to be taken by both public authorities and the private sector to reach a knowledgeable crisis management team with high commitment to the customer’s health and safety. (3) Protocols established by public authorities should be observed and adjusted gradually not only in hotels but also in tourist arrivals. (4) Healthy measures need to be periodically updated. (5) Each hotel should set up a surveillance process to guarantee the safety to their customers.
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Emond, Bertrand, and Joanne Zaida Taylor. "The importance of measuring food safety and quality culture: results from a global training survey." Worldwide Hospitality and Tourism Themes 10, no. 3 (June 11, 2018): 369–75. http://dx.doi.org/10.1108/whatt-02-2018-0012.
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Purpose This paper aims to present Campden BRI’s viewpoint on the implementation of the Culture Excellence Program, which includes an assessment tool that measures the safety and quality culture within food businesses. It is the seventh paper in a theme issue of Worldwide Hospitality and Tourism Themes, discussing the importance of measuring food safety and quality culture. Design/methodology/approach A viewpoint is put forward by the Campden BRI Head of Membership and Training, supported by the results from a global training survey which was sent to over 25,000 food businesses worldwide by Campden BRI and collaborating companies. Findings Food safety and quality culture is of increasing importance to Campden BRI members and the food industry as a whole. It is seen as one of the main purposes of training, and as a means of measuring the effectiveness of training. The Culture Excellence Program has met with a highly positive reaction from Campden BRI industry members, showing the importance and value of culture and its measurement. Originality/value This paper shows insights into trends in the food industry within the UK and globally. It will be of value to food safety and quality practitioners, trainers, auditors and other stakeholders involved in the food industry.
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Cozens, Paul, and Mu Yao Sun. "Exploring crime prevention through environmental design (CPTED) and students’ fear of crime at an Australian university campus using prospect and refuge theory." Property Management 37, no. 2 (April 15, 2019): 287–306. http://dx.doi.org/10.1108/pm-04-2018-0023.
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Purpose Crime and fear of crime in and around the university campus can affect enrolments and retention rates as well as compromising the safety, security and well-being of students and staff. The purpose of this paper is to explore user perceptions of personal safety using the “Prospect and Refuge Model” and crime prevention through environmental design (CPTED). Design/methodology/approach The study used a fear of crime survey of 88 students at a university in Western Australia. The respondents were asked to identify on a map, three locations perceived to be “safe” and three locations perceived to be “unsafe”. The six most commonly identified sites were then visually audited to measure the levels of “prospect” and “refuge” and CPTED features at each location. Findings The findings indicate the top three “fear spots” were associated with low levels of “prospect” and high levels of “refuge” – and generally, with poor opportunities for natural surveillance and CPTED qualities. The top three “safe spots” had consistently higher levels of “prospect” and lower levels of “refuge” in the site audits and responses to the surveys. Increased opportunities for surveillance were therefore associated with increased levels of personal safety. Research limitations/implications The survey is relatively small (88) and a larger study is certainly required to underpin these findings. The methodology is transferable to other universities and facilities seeking to manage crime and fear of crime. The research develops more finely nuanced measures for the concepts of prospect and refuge. Practical implications Interestingly, surveillance opportunities and perceptions of personal safety were perceived to be mediated by distance from buildings and by the construction of new buildings and infrastructure being carried out across the campus. This has implications for the construction of new universities and for those which are expanding. Recommendations are provided for new and existing universities and for those undergoing redevelopment. Social implications Improving students’ perception of personal safety can enhance their performance and retention at university. Originality/value No studies have investigated the campus design and layout and students’ perceptions of personal safety in Australia in this way. The approach is more “bottom-up” by first exploring users’ perceptions of “unsafe” locations, then assessing these sites in terms of the presence or absence of measures for CPTED and prospect-refuge.
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Banimahd, Meysam, Steve Tyler, Matthew Kuo, and Fiona Chow. "Earthquake risk management for oil and gas infrastructure in the north west of Australia." APPEA Journal 60, no. 2 (2020): 588. http://dx.doi.org/10.1071/aj19213.
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The July 2019 magnitude 6.6 earthquake 200 km offshore from Broome is a recent reminder of the significant risk that earthquakes pose to oil and gas infrastructure in Australia. Unlike tropical cyclones, there are no reliable methods for predicting the timing, location and magnitude of imminent earthquakes. Appropriate risk management is therefore required, together with the implementation of emergency response and integrity management procedures, to manage the potential impacts to health, safety, process safety, the environment and production. Given the concentration of oil and gas infrastructure in the north west of Australia, a collaborative approach is advantageous for earthquake risk management and emergency response measures. This paper shares Woodside’s earthquake risk and integrity management procedures with the aim of enabling appropriate quality and consistency throughout the industry. The paper reviews state-of-the-art international practice in earthquake risk management for critical infrastructure from design to operation. Applicable seismic design criteria, likely failure modes and performance requirements are also described. Woodside’s real-time earthquake alert and integrity management systems are presented. Recommendations are made on best practice for earthquake risk management in the region and areas for further collaboration and improvement within the industry.
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Beirman, David. "Collaborative approaches to government travel advisories in Australia between Australia’s travel industry leadership and the Australian Department of Foreign Affairs and Trade, 2003–2017." Journal of Vacation Marketing 25, no. 1 (February 27, 2018): 71–87. http://dx.doi.org/10.1177/1356766718757271.
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The October 2002 Bali bombing was a catalyst for the Australian Department of Foreign Affairs and Trade (DFAT) to radically alter its approach to the content and dissemination of Australian government travel advisories. Integral to DFAT’s post-Bali strategy was its decision to seek the collaborative support of the Australian outbound travel industry leadership to broaden dissemination of travel advisories to outbound Australian travellers. Although initial contacts between DFAT and the Australian travel industry leaders in early 2003 were contentious, subsequent negotiations resulted in the world’s first signed agreement between a foreign ministry and a national travel industry leadership in June 2003. The initial agreement, the Charter for Safe Travel involved the Australian travel industry’s commitment to disseminate DFAT travel advisories in exchange for a viable consultative role in their content. Australia’s collaborative model was adopted in the UK from 2004, in Canada from 2005 and New Zealand since 2016. Globally, consultation between national travel industry leaders and national foreign ministries is rare, despite the support of the United Nations World Tourism Organization, the World Travel and Tourism Council and the Pacific Asia Travel Association. Through participant observation research, in the context of collaboration and stakeholder theories, this article discusses the evolution of a consultative relationship between DFAT and the Australian outbound travel industry leadership and other relevant stakeholders between 2003 and 2017. The observations made in this study reveal that collaborative consultation has achieved positive changes to travel advisories which feature regionally specific, timely and comprehensible content. These qualitative enhancements have been complemented by enhanced dissemination of Australian government travel advisories. Australia’s Consular Consultative Group serves as a working model for similar collaboration, in the interests of global tourism safety.
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Zaitseva, Natalia Aleksandrovna. "Impact of the coronavirus pandemic on the development of tourism and hospitality industry: global and national aspects." Mezhdunarodnaja jekonomika (The World Economics), no. 2 (February 1, 2021): 98–113. http://dx.doi.org/10.33920/vne-04-2102-02.
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The article presents the results of a study of the impact of the coronavirus pandemic on the development of the tourism and hospitality industry in the global and national aspects. The purpose of this article is to summarize and systematize the main changes and trends in tourism and hospitality as a result of the impact of the coronavirus pandemic. During the research, general scientific methods of the theory and practice of researching socio-economic phenomena and processes were used: logical, dialectical, systemic, process and situational approaches, and methods of analysis, synthesis, abstraction, and others. According to the results of the study, several main trends in changes in consumer behavior were summarized and formulated, as well as in what began to be offered by the enterprises of the tourism and hospitality industry in response to changes in consumer behavior. Examples of how the coronavirus pandemic affected the organization of the very process of providing services by hotels to ensure the safety of guests in hotels and other accommodation facilities, including in terms of increasing costs for all types of resources of these enterprises. Particular attention in the article is paid to assessing the effectiveness of government support measures and stimulating demand for tourist and hotel services in the Russian Federation. Also, based on the results of the study, the prospects for adapting the enterprise management system of the hospitality and tourism industry to work in the conditions of the coronavirus pandemic and after its completion were substantiated — the change in the forms of organization of work of personnel, monitoring and evaluation of the results of their activities was described, and the importance of forming and maintaining consumer confidence in enterprises was substantiated. tourism and hospitality industry.
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Munawar, Hafiz Suliman, Sara Imran Khan, Fahim Ullah, Abbas Z. Kouzani, and M. A. Parvez Mahmud. "Effects of COVID-19 on the Australian Economy: Insights into the Mobility and Unemployment Rates in Education and Tourism Sectors." Sustainability 13, no. 20 (October 13, 2021): 11300. http://dx.doi.org/10.3390/su132011300.
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Coronavirus Disease 2019 (COVID-19) has affected global economies due to lockdowns, business closures, and travel and other restrictions. To control the spread of the virus, several countries, including Australia, imposed strict border restrictions and lockdown measures. Accordingly, international borders have been closed, and all incoming international passengers are mandated to a 14-day hotel quarantine. Residents’ movements and businesses have been limited to essential services only. Employees have been directed to work from home while businesses moved to a remote working model. Due to such stringent measures, small and medium businesses such as cafes, restaurants, hotels, childcare centers, and tourism-based institutions incurred heavy losses, pushing a considerable portion of such small businesses to close. The airlines, education, tourism, and hospitality sector were the worst impacted among all. Due to such closures and associated effects of COVID-19, the unemployment rates are assumed to be significantly increased in countries like Australia. However, a study investigating this unemployment and reporting its status does not exist for Australia. Therefore, in this study, we investigated the effects of COVID-19 control measures such as travel restriction and lockdown on Australia’s employment status and labor markets. The data for the local transport network, unemployment rates and impacts on the tourism industry in Australia were extracted from the public data sources to assess the unemployment rates at both national and state-wide levels. Further, we also looked into the rehabilitation measures by the Australian government, such as the Job Keeper and Job Seeker programs in March 2020, that aim to provide support to people who are unable to run their businesses or have lost their jobs due to the pandemic. Overall, we observed that despite the global crisis, the Australian unemployment rate has reduced in the last year.
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Oliver, Bobbie. "“No Place for Tourists”: Deaths on Western Australian Construction Sites." Labour History: Volume 119, Issue 1 119, no. 1 (November 1, 2020): 115–42. http://dx.doi.org/10.3828/jlh.2020.21.
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The deaths of three young “backpackers” on Perth building sites is the starting point for this investigation of an industry that is ranked the third most dangerous in Western Australia. All were on a working holiday. They were unskilled, untrained and underpaid, revealing aspects of the construction industry since the beginning of the twenty-first century. The article suggests these fatalities are occurring, despite OHS reforms and mandatory training, because the decline of trade union rights and presence on work sites has led to inadequate policing and enforcement of safety measures. Deregulation and employers’ over-emphasis on productivity have resulted in an unskilled, casual workforce and a culture of blaming individual employees rather than management, which has created a climate of fear where those who draw attention to safety breaches risk losing their jobs. The article considers arguments for introducing industrial manslaughter legislation, but the evidence suggests that the most effective solutions are to restore union rights. This would encourage a culture in which workers have a voice, and pointing out safety breaches on sites could be rewarded, rather than penalised.
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Pham, Tien Duc. "Tourism Productivity Theory and Measurement for Policy Implications: The Case of Australia." Journal of Travel Research 59, no. 2 (March 27, 2019): 247–66. http://dx.doi.org/10.1177/0047287519835972.
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Tourism productivity measures are quite diverse, not always compatible and usually based partly on labor productivity for hotels and restaurants. This article develops a holistic approach that integrates the principles of the growth accounting framework and tourism satellite account to measure multifactor productivity, labor productivity and capital productivity for the Australian tourism industry. This study shows that tourism has been identified as a reservoir for other industries through the ebbs and flows of labor demands. Compared with the rest of the economy, the average growth of labor productivity—that is, income per unit of labor—for tourism is stagnant, and has reached an unprecedented low, six times below the market sector average, mainly because of low multifactor productivity. The results are valuable for policy makers and the lobbying groups wanting to identify areas of need for policy changes to ensure the healthy long-term growth of tourism.
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Hu, Xiaowen, Hongmin Yan, Tristan Casey, and Chia-Huei Wu. "Creating a safe haven during the crisis: How organizations can achieve deep compliance with COVID-19 safety measures in the hospitality industry." International Journal of Hospitality Management 92 (January 2021): 102662. http://dx.doi.org/10.1016/j.ijhm.2020.102662.
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Nikolskaya, Elena Yurievna. "Impact of digital consumer habits on innovation management in the hospitality and tourism industry." Mezhdunarodnaja jekonomika (The World Economics), no. 4 (March 23, 2022): 312–19. http://dx.doi.org/10.33920/vne-04-2204-04.
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The development of high technologies is a process that can characterize the 21st century. Many processes in the life of society today are presented in an online format, the Internet space has become a platform for conducting many basic operations: conducting transactions, concluding purchase and sale transactions, etc. Of course, digital progress is also having a significant impact on the tourism industry, especially its recovery from the loss of customers due to restrictions due to the COVID-19 virus pandemic. The article identifies the main trends in consumer behavior after quarantine as vectors for the development of the hospitality and tourism industry to develop a marketing concept and build guest confidence in terms of security measures. The authors also consider the rate of recovery of the tourism and hospitality sector after the coronavirus epidemic in 2020, highlight domestic promising destinations for vacationers, and reveal a change in the attitude of citizens towards traveling around their native country. The article analyzes the results of a study by a large travel company Amadeus to study the opinion of citizens on the impact of technology on the organization of travel in Russia and foreign tours, on the basis of which the authors propose the most appropriate information tools that are not only popular among consumers and can help tourism enterprises attract more guests, but also capable of making it easier for tourists to travel, ensure safety on the road and gain consumer confidence, which will have a positive effect on increasing company revenue, customer flow, and gaining an advantage for Russian market players in the international arena.
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Abdullahi, Yusuf M., Hamza Garba, Ibrahim Baba, Abuhuraira Ado Musa, and Faisal Muhammad. "Critical assessment of occupational health hazard in hospitality industry in Kano state, Nigeria." International Journal of Scientific Reports 7, no. 8 (July 22, 2021): 410. http://dx.doi.org/10.18203/issn.2454-2156.intjscirep20212832.
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<p class="abstract"><strong>Background:</strong> It is a known fact that different occupations are occupied with different forms of hazard. Regardless to the nature, size and the enterprise scope of operation, the occupations available in the enterprise are no doubt associated with one form of hazard or the other. The purpose of this study was to critically assess the occupational hazard in hospitality industry in Kano state.</p><p class="abstract"><strong>Methods:</strong> A total of 384 people from the selected hotels were recruited to form the sample of the study using simple random sampling technique. The instrument used for data collection in the study was self-administered semi-structured questionnaire. Data collected were analysed using statistical package for the social sciences (SPSS) version 20. </p><p class="abstract"><strong>Results:</strong> In this study 50.0% of the respondents were ≤25 years and 54.9% of the respondents were male. More than three-fifths (64.0%) were civil servants, and most of the respondents (63.0%) were single. About 53.4% of them had tertiary level of education and above. Slightly below four-fifths (79.9%) of the respondents knew about physical work hazard and 75.0% of them were aware that physical work hazard can cause ailment and subsequently ill-health to employees and customers. Close to seven-tenths (69.8%) of the respondents understood what is meant by biological factors when issue relating to work hazard is being addressed. Little above half (53.4%) of the respondents knew what chemical hazard is all about and 75.8% of the respondents mentioned that if workable measures are implemented, this will reduce the occurrence of work related hazards.</p><strong>Conclusions:</strong> There is lack of proper knowledge regarding the physical, chemical and biological hazards among the study participants. Government must provide suitable and enforcement laws that will enforce laws towards sustainable organizational safety.
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Sueabunthong, Chanita. "RECOVERY STRATEGIES OF THE THAI HOTEL INDUSTRY DURING AND AFTER THE COVID-19 PANDEMIC." BSSS Journal of Commerce XIII, no. 1 (June 30, 2021): 15–27. http://dx.doi.org/10.51767/joc1302.
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The pandemic of coronavirus is one of the big health challenges that ever happened in the world which has generated a variety of negative effects and made significantly changed the different industries, especially the tourism and hospitality industry. The paper aims to identify the recovery strategies of the hotel industry during and after the COVID-19 pandemic likely to continue in the short and medium term to create customer confidence and generate income for survival. The data were collected by using qualitative approach with semi-structured interview. The study results presented the hotel industry needs to adapt into a new normal lifestyle, upgrade hygiene and cleanliness standards, provide COVID-19 prevention and safety measures, and provide contactless technology. Additionally, it was found that mostly hotel manager focuses more on sales and marketing strategies through social media to attract customers with staying and booking during and after the pandemic. This research study is going to add value to the hotel managers to respond to such impacts to recover the hotel.
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Rahman, Mahbubar, Rafikul Islam, Wan Rohaida Wan Husain, and Khaliq Ahmad. "Developing a hierarchical model to enhance business excellence in hotel industry of Bangladesh." International Journal of Contemporary Hospitality Management 31, no. 4 (April 8, 2019): 1836–56. http://dx.doi.org/10.1108/ijchm-02-2018-0110.
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Purpose The study aims to develop a hierarchical model based on the Malcolm Baldrige National Quality Award to enable the ranking of quality dimensions required for achieving business excellence in the hotel industry of Bangladesh. Design/methodology/approach The study adopted a sequential mix method approach in which semi-structured interviews with 24 participants were initially conducted during the qualitative stage to identify the quality dimensions. Subsequently, a questionnaire survey was conducted among 40 industry experts to prioritise the identified elements using the relative measurement of the analytic hierarchy process (AHP). In total, 32 respondents were further surveyed to evaluate a selected number of hotels in Bangladesh using the absolute measurement of AHP. Findings The study uncovered eight criteria, together with 23 corresponding sub-criteria during the qualitative stage. Quality management emerged as the most crucial criterion, while health and safety-security measures were the most important sub-criteria in addressing the quality management criterion. In Bangladesh, five-star hotels were observed to be performing better than three-star and four-star hotels. Originality/value The developed model is unique and can be used by Bangladeshi practitioners to measure the performance of hotels. Moreover, it can also be applied to measure the performance of hotels in other countries just by incorporating minor modification to the model framework.
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Lee, ChienChing, and Christina Lam. "Curating Authentic Hospitality in a Local Boutique Hotel." Muma Case Review 6 (2021): 001–15. http://dx.doi.org/10.28945/4734.
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Hotel A served the boutique hotel segment. Rather than focusing on market segments in Singapore’s hotel chain scale system, the management decided to offer guests an affordable luxury experience via excellent personalized service while capitalizing on the rich and authentic cultural heritage that the hotel offered in terms of history and design. Although Hotel A had won the Best Hotel Service award three years consecutively, it was getting harder to distinguish itself from other boutique hotels and to align itself with the parent company’s (Company A) strategic long-term goals. Mr. Lim had been the manager of Hotel A for five years. He worked up the ranks, learning the ropes and garnering accolades for best service, and management skills. He had earned the respect of his staff as he empowered his staff, empathized with them and walked the talk. Since December 2019, the world had been reeling from the impact of a global pandemic caused by the coronavirus (COVID-19) which was primarily spread through physical contact and respiratory droplets. Most countries implemented very stringent measures to prevent the disease from spreading within its borders. The luxury boutique hotel category in particular had been negatively affected as the hospitality industry focused on people, personalized services and face to face interactions. One prominent change seen as a result of COVID-19 was a change in consumer behavior, influenced by risk perception (Gössling et al., 2020; Kirk & Rifkin, 2020). Guests became more cautious and concerned about safety and hygiene, preferring less human touch during registration and food delivery, and practiced safe distancing from others (Rittichainuwat & Chakraborty, 2009). Millennials had increasingly become an attractive market segment for the luxury hotel industry as they were not price conscious, preferring to “spend tomorrow’s money” and “spend ahead of income” (Wang, Sun & Song, 2011). Furthermore, as they were digital natives, products and experiences which could satisfy their luxury consumptions could be promoted easily via social media marketing. In August 2020, the Singapore government rolled out a S$45 million SingapoRediscovers campaign where Singaporeans were given S$320 million in tourism credits to drive local spending (Straits Times, August 2020). Mr. Lim is in a dilemma. How can he promote Hotel A as the preferred staycation destination to local Millennials without alienating its more traditional clientele and brand image as a heritage hotel catering to foreigners? How should Hotel A provide personalized service and maintain service quality and satisfaction with safe management measures in place in sync with Millennials’ lifestyle?
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Shahrabani, Shosh, and Sharon Teitler Regev. "Willingness to pay for airline security." International Journal of Culture, Tourism and Hospitality Research 13, no. 2 (June 3, 2019): 153–66. http://dx.doi.org/10.1108/ijcthr-06-2018-0080.
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Purpose Due to recent international media reports of terrorist attacks in airports, people are more aware of the risk terrorism poses to flying and the need for security measures in the airline industry. This study aims to examine factors affecting willingness to pay (WTP) for airline security and safety flights after terror attacks incident. Design/methodology/approach A polling company distributed an internet survey among 415 Israelis in July 2014, after thousands of missiles had been fired into Israel from the Gaza Strip, threatening the population and disrupting aviation traffic to and from Israel. The results show that individuals who attributed higher importance to airline security and exhibited more fear and less optimism were willing to pay more for airline security and safety. Findings The results show that individuals who attributed higher perceived importance to airline security and exhibited more fear and less optimism were willing to pay more for the security and safety of flying. Research limitations/implications The implications of the study are important for understanding how terrorist attacks and negative aviation events affect people’s feelings, pessimism/optimism and general attitudes toward airline security. Originality/value Due to the increase in the number of terror attack involving airlines, it is important for understanding the demand for tickets on secure airlines. Such an understanding is essential for evaluating the perceived benefit of safety and security improvements in the aviation industry and for developing marketing strategies for different tickets.
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Nazneen, Shama, Hong Xu, Nizam Ud Din, and Rehmat Karim. "Perceived COVID-19 impacts and travel avoidance: application of protection motivation theory." Tourism Review 77, no. 2 (November 16, 2021): 471–83. http://dx.doi.org/10.1108/tr-03-2021-0165.
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Purpose The COVID-19 pandemic and the travellers’ behaviour towards travel risk is an emerging issue. Nonetheless, the travellers’ perceived COVID-19 impacts, travel risk perception, health and safety perception and travel avoidance concerning protection motivation theory is unnoticed. Following the protection motivation theory, the current study investigates the direct and indirect relationships between perceived COVID-19 impacts and travel avoidance. Moreover, the travellers’ cognitive perceptions of risk may vary with their demographic characteristics; therefore, the present study aims to test the differences in group-specific parameter estimates using a multi-group analysis. Design/methodology/approach The authors approached travellers from Tianjin, China using different communication services, including WeChat and email, through a snowball sampling technique. The study used 553 valid questionnaires for analysis. Findings The results of 553 questionnaires in structural equation modelling (SEM) with AMOS 21 indicated that travellers’ perceived Covid-19 impacts positively correlate with travel avoidance. The study model based on protection motivation theory specifies that travel risk perception and health and safety perception as a cognitive mediating process partially mediated the relationship between perceived COVID-19 impacts and travel avoidance. The findings specified that during COVID-19, travellers assessed the severity of travel risks and adopted preventive measures which influenced their travel behaviour and led to travel avoidance. The multi-group analysis results indicated no difference in perception for gender and education; however, concerning age, the significant nested p-value specifies a difference in perception. Practical implications The study offers implications for policymakers and the tourism industry to understand the travellers’ perceptions of travel during the pandemic and ensure health and safety measures to encourage travelling and reviving the tourism industry. Originality/value The application of protection motivation theory to analyse the travellers’ perceived COVID-19 impacts and travel avoidance in the presence of travel risk perception and health and safety perceptions as a cognitive mediating process is novel.
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Chummun, Bibi Zaheenah, and Mpho Mathithibane. "Challenges and Coping Strategies of Covid-2019 in the Tourism Industry in Mauritius." December 2020, no. 9(5) (December 31, 2020): 810–22. http://dx.doi.org/10.46222/ajhtl.19770720-53.
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The tourism industry of the Small Island Developing States (SIDS) where Mauritius is one of them has been heavily impacted by 2019-nCoV due to its high reliance on foreign tourism. The study seeks to measure the effect of 2019-nCoV on the Mauritian tourism industry as well as its coping mechanism. The study methodology employs secondary data which has been sourced from academic journal publications, literature, documents from the Ministry of Tourism, government papers and other research readings. Secondary data was analysed through literature reviews and findings among others reveal negative impacts on economic activity and employment as a good percentage of Gross Domestic Product (GDP) comes from the Mauritian tourism industry. However, the small island of Mauritius has not given up in its struggle towards recovering its tourism industry to a certain extent. Although the small island has been declared a free zone of 2019-nCoV by the United Nations World Tourism Organisation (UNWTO), the increase in the number of cases from other countries is likely to have a strong bearing on the tourism industry of Mauritius. It is imperative that the island adopts a rigorous recovery approach in responding to the pandemic before the inflows and outflows of tourists occur again. It is recommended that taking proactive measures through planning the strict health-related safety measures and guidelines, green-focused tourism interventions amongst others and implementation thereof, should be undertaken by both the employees in the hospitality sector and the visiting tourists while the small island awaits for the upliftment of quarantine restrictions.
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Faremi, Yinusa Akintoye, and Simone Britanna Cunningham Heirs. "Training and re-certification of crew for the “new normal” in the cruise tourism industry: a Caribbean regional perspective." Worldwide Hospitality and Tourism Themes 14, no. 2 (February 22, 2022): 179–86. http://dx.doi.org/10.1108/whatt-11-2021-0149.
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PurposeThe purpose of this study is to examine the need for training and re-certification of crew for the pandemic-related new normal and for a more sustainable cruise tourism industry.Design/methodology/approachA qualitative method was adopted for this study using a case study research design. The target group was technical and hospitality workers. The semi-structured interview guide was administered through Google Forms, and eight respondents were selected using a purposive sampling technique.FindingsThe study revealed that job losses have occurred among Caribbean nationals, and this is influencing lifestyle practices and family spending power. Further, many workers experienced confinement onboard because of the pandemic, which gave rise to mental health issues. Given this, re-certification and training of technical and hospitality staff in mental wellness is viewed as important in the context of the pandemic-related new normal.Practical implicationsThis study points to relevant training to deal with the pandemic now and in the future. The article has some implications for maritime training institutions that may need to reassess their curriculum to meet future challenges.Social implicationsStakeholders of crew shipping companies, agencies and businesses can gain a greater appreciation of the safety measures needed to protect passengers as well as crew.Originality/valueThe study provides a review of the experiences of cruise tourism staff during the coronavirus disease 2019 (COVID-19) pandemic.
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Шевчук, Юлія А. "СУЧАСНИЙ СТАН ТА ПЕРСПЕКТИВИ РОЗВИТКУ ГОТЕЛЬНОГО БІЗНЕСУ УКРАЇНИ: ЧИННИКИ ТА ПРОБЛЕМИ." Bulletin of the Kyiv National University of Technologies and Design. Series: Economic sciences 143, no. 1 (July 14, 2020): 41–51. http://dx.doi.org/10.30857/2413-0117.2020.1.4.
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The article discusses the current state of hotel business in Ukraine and provides grounds and prospects for its further development along with revealing the main challenges faced by the hotel sector in Ukraine in recent years. Since the beginning of 2014, the Ukrainian hotel services market has experienced sharp decline affected by volatile socioeconomic situation, external armed aggression in the East part of the country, the annexation of the Crimean Peninsula, as well as a range of other critical systemic problems. The study suggests promising vectors in the national hotel industry development, provides its dynamics statistics and presents a forecast as to the number of hotels and similar accommodation in Ukraine. The findings have identified major trends in the dynamics of the domestic tourist flows that greatly affect the hotel business development. It is emphasized that currently the hotel industry is facing a serious crisis. The study also reveals the key barriers to successful development of hotel business in Ukraine together with identifying the critical factors driving the Ukrainian hospitality sector, such as public governance, social, economic, financial, environmental, safety factors, etc. Practical implications of the research cover a set of priority measures to enhance the Ukrainian hotel industry performance which involve in particular the creation of a strong investment climate; ensuring comfortable and safe tourist environment to visit the Ukraine; building effective policies to promote mass tourism development and its implementation at the governmental level; re-thinking of the tourist tax mechanisms; designing projects to improve the condition of historic monuments and to construct new mass tourism facilities; gaining a competitive edge in the hospitality sector by implementing new management models, modern research and technology advances in hotels; ensuring hotel industry transparency with a focus towards customers, etc. A special emphasis is put to the critical need of further research to boost the search for new mechanisms to reform the hospitality sector, to develop new concepts and management methods, since the permanent turbulence of both internal and external environment trigger new problems and challenges to the Ukrainian hotel business realia.
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Huang, Lin Jun. "Development of Environmental Regulation in Energy Industry of China a Comparative Perspective." Applied Mechanics and Materials 291-294 (February 2013): 1271–74. http://dx.doi.org/10.4028/www.scientific.net/amm.291-294.1271.
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Health, Safety and Environment (HSE) regulation related to the natural gas industry in China is reviewed with a focus on environmental regulation. The review provides insight into the regulation, standards and management practice adopted, and it identifies trends and needs for improvement in China. The research finds that China is actively improving its HSE regulation system by revising laws and standards, and entitling regulatory organizations with new functions; at the same time, more companies in China are aware of the importance of HSE management and accreditation. At the current stage, the legal systems in China are effective in terms of improving awareness of and investment in HSE management. However, there is a long way to go before effective HSE management system implementation and mature HSE culture in place. From the experience of HSE legislation and management in Australia, we find that HSE culture and implementation are essential to the healthy development of the gas industry. We conclude that HSE regulation and management would benefit greatly from guidance on how to form HSE management system and cultivate sustainability culture, as well as from the further development of feasible performance measures.
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Liu, Xinyi, Zhiyong Li, Qiqi Zhang, and Yue Zhang. "Understanding news coverage of tourism safety: a comparative analysis of visitors and non-visitors." Tourism Review 76, no. 4 (May 28, 2021): 788–808. http://dx.doi.org/10.1108/tr-10-2020-0500.
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Purpose This study aims to identify the factors influencing Chinese outbound tourists’ perceptions of safety in Thailand. A media coverage analysis compares the safety perceptions of visitors and non-visitors. Design/methodology/approach A mixed-methods approach was adopted. Based on a content analysis of 204 news items related to safety incidents in Thailand, this paper divides the factors of safety perception into four dimensions. The quantitative data were gathered by self-administered questionnaires from 370 visitors who have previously visited Thailand and 407 potential visitors yet to visit Thailand. Findings The results demonstrated significant differences in the safety perceptions of visitors and non-visitors, indicating non-visitors’ fear of uncertainty and intolerance of the exotic. The study also confirmed social-demographic characteristics influence destination safety perceptions. For non-visitors, safety issues tend to have a negative influence on future visit intention, but those with previous travel experience have less concerns. Research limitations/implications The findings provide valuable insights to industry practice. More publicity campaigns within the Chinese media may reduce the spillover effects of crisis events and correct the potentially inaccurate images of disease and terrorism risk. Thai government is suggested to develop the Chinese inbound market, improve the quality of tourism infrastructure and standardisation and efficiency of tourism services. Originality/value The media plays a significant role in destination image, tourist decision-making and safety measures imposed by governments. This study identified the factors influencing Chinese outbound tourists’ perceptions of safety in Thailand through an analysis of media coverage. The study provides a better understanding of the differences in safety perceptions between visitors and non-visitors to Thailand. The segmentation of visitors and non-visitors also may help destination managers to cater to differing expectations of safety.
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Yacoub, Laurent, and Samer ElHajjar. "How do hotels in developing countries manage the impact of COVID-19? The case of Lebanese hotels." International Journal of Contemporary Hospitality Management 33, no. 3 (February 19, 2021): 929–48. http://dx.doi.org/10.1108/ijchm-08-2020-0814.
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Purpose Many researchers have attempted to outline the effects of the coronavirus (COVID-19) pandemic on the growth of economies across the world. Few researchers consider addressing the COVID-19 pandemic as a crisis that needs effective crisis management measures. In particular, there is a gap in research that maps a way forward that managers can use as a guide to recover and revive the hospitality industry after the pandemic. This paper aims to fill this gap. Design/methodology/approach Data were collected through interviews with 26 hoteliers managing 4- and 5-star hotels in the city of Beirut. Data were analyzed using thematic analysis. Findings Findings show that the level of preparedness toward dealing with such a pandemic had been low. Hotels have been focused on ensuring transparency with the employees, providing adequate information and decentralizing power to the departmental levels to deal with the impacts of COVID-19. Operationally, hotel managers are shifting focus toward more safety-conscious operations across all departments; emphasizing the importance of local tourists rather than complete dependence on foreigners as a source of revenue; increasing flexibility in bookings and cancellations to incentivize customers. Shifts are expected to be made, making operations in hotels more technologically-aligned and focused. Research limitations/implications The aim of this study is to address the managerial reactions of the hotel industry during the COVID-19 pandemic crisis and the potential strategic approaches that hotels might adopt in the future. A focus on the Lebanese context can provide scholars with a new model and inform managers on how to approach a crisis of such nature and magnitude, especially in a country that is facing its worst political and economic crisis. The main challenge of this paper is that it examines the hotel industry only in the Lebanese context. The development of the hospitality sector cannot be studied outside the institutional context in which it operates. Originality/value This paper fulfills an identified need to study to which extent hotel managers were prepared to deal with a crisis the size of a global pandemic, what shifts in strategies were implemented and what is the future of the hospitality industry?
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Wong, Brian. "Book review of Lade, C., Strickland, P., Frew, E., Willard, P., Osorio, S.C., Nagpal, S. & Vitartas, P. (Eds.). (2020). International Tourism Futures: The Drivers and Impacts of Change. ISBN: 9781911635222, Oxford, UK: Goodfellow Publishers Ltd. 230pp." European Journal of Tourism Research 30 (October 20, 2021): 3023. http://dx.doi.org/10.54055/ejtr.v30i.2474.
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In the string of events and measures to address the on-going COVID-19 pandemic, the survival of many businesses globally is challenged, specifically in the tourism industry. Tourism practitioners require a significant change of strategy, adapting appropriate Industrial Revolution 4.0 technologies, and address post-COVID-19 market shift impacts. Convenient and relevant tourism products (i.e. virtual tours) are required to meet new normal expectations (El-Said and Aziz, 2021), while contactless payment methods are preferred to ensure safety (Puriwat & Tripopsakul, 2021). Lade et al.’s book International Tourism Futures: The Drivers and Impacts of Change is timely to offer cues to better understand the future trends and expectations of the tourism industry. Following the Introduction chapter, the book presents the next 13 chapters that cover the critical future elements and its development requirements of the tourism sector, and a Summary chapter. The organisation of chapters provides a good flow to readers, from setting the context, to practice, and preparation for future tourism. The main context of the book can be dissected into 4 parts: Futures, Sectors, Themes, and Foresight.
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Chang, Ya-Yuan, and Ching-Chan Cheng. "New insights into the measurement model of a new scale for evaluating restaurant service quality during major infectious disease outbreaks." International Journal of Contemporary Hospitality Management 34, no. 5 (February 10, 2022): 1629–48. http://dx.doi.org/10.1108/ijchm-06-2021-0772.
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Purpose Consumers prefer to choose restaurants that value hygiene and safety; therefore, appropriate epidemic prevention measures could restore 30% of lost customers and enhance a restaurant’s reputation during infectious disease outbreaks. Providing customers with safe epidemic prevention service quality is an important mission of the restaurant industry during an epidemic. This study aims to construct an epidemic prevention service quality scale for restaurants (REP-SERV scale). Design/methodology/approach The REP-SERV scale was constructed through internet big data analytics and qualitative and quantitative research procedures. Findings A total of 16 key service factors for restaurant epidemic prevention were extracted through internet big data analytics. The REP-SERV scale contained 28 items in six dimensions, including hygiene, empathy, flexible service, support service, personnel management and body temperature and seating arrangement. Practical implications The REP-SERV scale can help many restaurant operators clearly determine the deficiencies and risks of restaurant epidemic prevention services. Originality/value The findings can provide references to effectively measure and improve the epidemic prevention service quality in restaurants, thereby providing customers with a comfortable and safe dining environment.
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Ershadi, Mahmoud, Marcus Jefferies, Peter Davis, and Mohammad Mojtahedi. "Implementation of Building Information Modelling in infrastructure construction projects: a study of dimensions and strategies." International Journal of Information Systems and Project Management 9, no. 4 (January 26, 2022): 43–59. http://dx.doi.org/10.12821/ijispm090403.
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The emergence of Building Information Modelling (BIM) has revolutionized the infrastructure construction industry by introducing real-time and collaborative information management tools to be used throughout the lifecycle of projects.The importance of BIM in this industry has been emphasized in previous research. However, strategies for the implementation of this system is still less explored, which requires more elaboration and validation. The purpose of this paper is to investigate such strategies considering all necessary dimensions of the BIM system in infrastructure construction projects. The findings are based on theoretical discussion and semi-structured interviews in a case study project in New South Wales, Australia. The results revealed that BIM integrates various elements of infrastructure construction, which include but are not limited to risk, time, cost, energy, safety, and sustainability. It was found that implementation strategies should focus on improving the contribution of the BIM system to infrastructure construction in terms of improved (1) integrity and automation, (2) collaboration, and (3) optimization. Identification of seven technical and managerial implementations strategies is the core contribution of this research. These strategies provide practitioners with insight into technical and managerial measures to be taken for the successful implementation of the BIM system.
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Karunarathne, A. C. I. D., J. P. R. C. Ranasinghe, U. G. O. Sammani, and K. J. T. Perera. "Impact of the COVID-19 pandemic on tourism operations and resilience: stakeholders’ perspective in Sri Lanka." Worldwide Hospitality and Tourism Themes 13, no. 3 (June 7, 2021): 369–82. http://dx.doi.org/10.1108/whatt-01-2021-0009.
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Purpose The tourism industry has been extensively affected by numerous disasters throughout its history including 30 decades of ethnic war, the tsunami disaster in 2004 and the Easter Sunday attack in 2019 substantially impacted the resources and capacities of the tourism industry in Sri Lanka. This study aims to explore the impact of COVID-19 on Sri Lanka as a tourism destination and the tourism industry as a resilient sector of the economy. Design/methodology/approach This qualitative study was conducted from July 2020 to September 2020 focusing on the perspectives of multi-level stakeholders in the tourism and hospitality industry in three distinct areas of Sri Lanka, namely, the coastal area, hill country and cultural triangle. The data were collected from 15 stakeholders via semistructured interviews. Convenience sampling method was used to choose the sample and thematic analysis was occupied to meet the study objectives. Findings This study will help to reframe the resources and capacities of the country as an emerging destination identifying the diverse credentials from the perspective of different stakeholders to embed the essential resilience after the pandemic. Research limitations/implications The prevailing lockdown situation and travel restrictions within the country was a huge challenge during the data collection process. Further to that, the respondents were reluctant to meet outsiders owing to the health threat, and hence some important stakeholders were missing from the study. Originality/value This study proposes effective measures to build up a robust destination, necessary strategic planning for policymakers and provisions for stakeholders in the industry to address the health and safety of travelers in the case of future potential health epidemics.
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Rivera, PhD, Fernando I. "Analysis of pre- and post-disaster management and recovery in Puerto Rico from Hurricane Maria." Journal of Emergency Management 19, no. 8 (September 1, 2021): 9. http://dx.doi.org/10.5055/jem.0601.
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Hurricane Maria, similar to other recent emergency events, continues to remind emergency management of the continuous threats communities encounter. Years prior to Hurricane Maria, Puerto Rico was experiencing dire economic conditions which accelerated when the government declared bankruptcy in 2014. Austerity measures were put in place to confront the growing public debt resulting in higher taxes, a crumbling infrastructure, and economic restrictions impacting pensions and other social services. On top of these economic struggles, Puerto Rico experienced catastrophic damages from Hurricanes Irma and Maria. The aftermath of these storms and the subsequent experiences with seismic events and the COVID-19 pandemic are reminders of the complexities emergency management is currently facing. As the frequency and intensity of major weather events continues to rise there is a need for a holistic understanding for emergency managers to better mitigate, prepare, response, and recover to disasters and emergency situations.This special issue provides such understanding. Grounded on the nexus between energy, water, and food, this collection of manuscripts explores the emergency management challenges faced in Puerto Rico in relation to several areas of inquiry, including housing, agriculture, the hospitality industry, communication, health and mental health, public health, and access to healthcare services. These studies not only identify some of the challenges faced in these contexts but provide recommendations and tools to use in future emergencies.
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Turnbull, Alison, Andreas Seger, Jessica Jolley, Gustaaf Hallegraeff, Graeme Knowles, and Quinn Fitzgibbon. "Lobster Supply Chains Are Not at Risk from Paralytic Shellfish Toxin Accumulation during Wet Storage." Toxins 13, no. 2 (February 9, 2021): 129. http://dx.doi.org/10.3390/toxins13020129.
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Lobster species can accumulate paralytic shellfish toxins (PST) in their hepatopancreas following the consumption of toxic prey. The Southern Rock Lobster (SRL), Jasus edwardsii, industry in Tasmania, Australia, and New Zealand, collectively valued at AUD 365 M, actively manages PST risk based on toxin monitoring of lobsters in coastal waters. The SRL supply chain predominantly provides live lobsters, which includes wet holding in fishing vessels, sea-cages, or processing facilities for periods of up to several months. Survival, quality, and safety of this largely exported high-value product is a major consideration for the industry. In a controlled experiment, SRL were exposed to highly toxic cultures of Alexandrium catenella at field relevant concentrations (2 × 105 cells L−1) in an experimental aquaculture facility over a period of 21 days. While significant PST accumulation in the lobster hepatopancreas has been reported in parallel experiments feeding lobsters with toxic mussels, no PST toxin accumulated in this experiment from exposure to toxic algal cells, and no negative impact on lobster health was observed as assessed via a wide range of behavioural, immunological, and physiological measures. We conclude that there is no risk of PST accumulation, nor risk to survival or quality at the point of consumption through exposure to toxic algal cells.
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Horn, Oliver. "The Great Resignation: stopping the 'bleed'." Hospitality Insights 5, no. 2 (December 22, 2021): 1–2. http://dx.doi.org/10.24135/hi.v5i2.111.
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As hospitality businesses open up ‘post-pandemic’, the unavailability of qualified staff has become one of the biggest obstacles to businesses’ ability to take maximum advantage of the pent-up desire and need for travel.
A study published by McKinsey in September 2021 under the headline “Great attrition or great attraction? The choice is yours”1 verbalised and quantified for the first time something that the hospitality industry around the globe is experiencing as businesses start their return to the ‘next normal’. The article explained in detail a mindset that has become commonplace both for employers and employees, and that will be troubling the industry for a while if not properly addressed.
When Covid first brought the world to a standstill, the hospitality industry was one of the first and worst hit. Business came to a halt; many hotels and restaurants closed or decreased staffing levels as much as possible in order to cut expenses. In the developed world, this was done with the help of government programmes so that employees could access some kind of safety net. In developing countries, these safety nets often did not/do not exist. Many employers were ruthless, simply telling staff that they were no longer needed. ‘Thanks’ to many governments calling Covid-19 a “force majeure”, employers got around paying legally required compensation for terminating employees at short notice. Many of our colleagues, expatriate and local, found themselves literally ‘on the street’ within weeks of the pandemic ravaging the industry.
Employers’ social responsibility to the communities in which they do business was one of the first victims of the pandemic. The understanding that “our staff is our most valuable asset” turned into pure semantics.
Today, as these businesses celebrate that they are opening again, there is a surprising level of surprise among the most callous of employers that now they can’t find staff. The industry will have to come up with new ways of working if they want to attract colleagues back – the loss of trust and goodwill will have serious repercussions. To ‘make good’ on their actions, employers need to first understand how much they broke – initial observations show that they have not even started to understand what they did.
What about people still employed? Shouldn’t they be lucky to still have a job? In the McKinsey study, 40% of participants who were still employed answered that they were at least somewhat likely to leave their job in the next 3–6 months; 64% of these claimed that they are planning to leave without a new job lined up.
At the core of this is, I believe (and the study suggests), is a general disconnect between what employees are looking for and what employers think that employees are looking for. The pandemic has sent many of us into a survival mode, forcing actions that were purely transactional. Yet the hospitality industry, at its core, depends on people who care for others. Employers need to ask employees questions that show they care and rebuild the trust that has been lost due to their actions when the pandemic hit.
As a member of a Vietnamese investment group that did exactly the opposite, that held on to employees at substantial cost to the enterprise and with employees at all levels ‘chipping in’ through unpaid leave to help keep everyone employed, I know first-hand that this has built a substantial amount of trust and our levels of attrition are substantially below the market average as other businesses reopen. Asking the right questions, listening to the answers and consistently responding with empathy and tangible action, not words, will be key to our success.
Corresponding author
Oliver Horn can be contacted at: Oliver.Horn@ihg.com
Note
McKinsey & Company, September 8, 2021, study conducted with 4,294 participants in the US, UK, Australia, Singapore and Canada. Available at: https://www.mckinsey.com/business-functions/people-and-organizational-performance/our-insights/great-attrition-or-great-attraction-the-choice-is-yours
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Solnet, David, Robert Ford, and Char-Lee McLennan. "What matters most in the service-profit chain? An empirical test in a restaurant company." International Journal of Contemporary Hospitality Management 30, no. 1 (January 8, 2018): 260–85. http://dx.doi.org/10.1108/ijchm-05-2016-0267.
Full textAbstract:
Purpose The purpose of this paper is to empirically test the validity of the service-profit chain (SPC) in a restaurant company context to comprehensively explicate the relationship between organizational practices, employee attitudes with customer and financial outcomes. Design/methodology/approach The method used both questionnaire and company proprietary data to measure the predicted SPC outcomes through structural equation modeling. The research data were obtained from employees, customers and management at five restaurants in one casual theme restaurant chain in Australia. Findings The findings indicate that revenue may be a more appropriate outcome than profit in the SPC, that context and individual unit circumstances matter and that there may be a time lag between organizational actions, employee behavior, customer satisfaction and financial outcomes. Research limitations/implications Because of the nature of field research, there are limitations. As restaurants were added during the study, data per unit were impacted. Moreover, budgetary constraints limited the number of customer surveys. Nonetheless, the data set includes management, customer, employee and proprietary financial measures which are rarely available in the research literature. These data allow a thorough study of the SPC that provides both important findings and a model for future investigations into the SPC. Practical implications As the SPC is a widely cited model used to explain the linkages between managerial and organizational actions and financial outcomes as they work through employee interactions with customers, the findings suggest that the chain may have a more direct impact on revenue than profit. Moreover, the data strongly suggest that context matters as the unique context of the restaurants had important influences on financial outcomes. The findings also indicate that a time lag exists between managerial and organizational actions and financial outcomes, suggesting that it can take time for such actions to ripple through the SPC. Originality/value Structural equation modeling and standardized measures allowed the authors to overcome prior limitations in SPC research. Moreover, SPC researchers seldom have access to the proprietary data that enabled a test of the entire SPC. Consequently, this study contributes new insights into this classic model’s value in predicting and explaining financial outcomes resulting from the actions of an organization’s leadership influencing employee behavior toward customers in the restaurant industry.
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Grebe, Cameron, Matthew Smith, and David Ball. "An Offshore Regulator's Perspective: Maintaining Focus on Managing Spill Risk." International Oil Spill Conference Proceedings 2014, no. 1 (May 1, 2014): 890–900. http://dx.doi.org/10.7901/2169-3358-2014.1.890.
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ABSTRACT Lest we forget – three years after Macondo the focus on preparing for major oil spills and ensuring offshore petroleum companies have arrangements in place that match the specific risks of the activity is as critical as ever. The Australian regulator is resolved to continually challenge risk assessments and require companies to go beyond design events in order to meet their commitments for a world-class preparedness and response capability. Established to independently administer an objective-based regulatory regime for the offshore petroleum industry in Australian Commonwealth waters, the National Offshore Petroleum Safety and Management Authority seeks to hold industry to account for its level of preparedness for a major incident. Challenged by remote and vulnerable areas, the Australian oil and gas industry has responded admirably, if not collectively. The competitive nature of the industry, the necessary focus on prevention, emerging technologies and more difficult targets have influenced the level of enthusiasm for continually improving oil spill preparedness arrangements. As the regulator of offshore environmental management our focus is to ensure that as time progresses, and prevention measures prove themselves reliable, that these factors do not impede further progress in preparing for mitigating and remediating major oil spills. There are paradoxical challenges for industry preparedness. No single company can or should hold the full range of resources for a preventable incident. Yet society expects exactly this standard from those developing Australia's riches. The radical centre of this paradox is where insightful and lasting solutions can and must be found - weak compromises such as showing preparedness for your last event will often fail when put to the test. Companies and Governments alike must maintain situational awareness of their spill risks and evaluate the circumstances they find themselves in and implement measures to manage this risk. A regulator's role is only effective if they are challenging companies and asking questions: Have you done enough to understand and manage the risks? Are you implementing what is required? The regulator in Australia has implemented a way of regulating that, in part, aims to keep industry's focus on their next event and not their last. Its mechanism for doing so is to establish an improvement culture of open and transparent risk assessments that are subject to challenge against legislated risk acceptance criteria. This paper outlines the current challenges of an independent regulator and identifies the next steps in challenging industry to do more.
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Robinson, Richard. "Gaining and sustaining ‘hospitable’ employment for disability youth." Hospitality Insights 2, no. 2 (October 24, 2018): 5–6. http://dx.doi.org/10.24135/hi.v2i2.40.
Full textAbstract:
As the hospitality industry globally suffers persistent skills shortages, organisations are increasingly looking to non-traditional labour markets to fill vacancies. Indeed, hospitality has a long tradition of employing from society’s margins [1]. Research has shown hospitality firms are more likely than other industries to hire people experiencing disability [2]. Therefore, hospitality has the need, the tradition and the capacity to implement and support lasting change in the employment of disability youth.
The Australian National Disability Insurance Scheme (NDIS), which is overhauling the sector and transforming the way persons experiencing disability access services, is modelled on research demonstrating the broader economic benefits of greater inclusive workforce participation [3]. The scheme is also consistent with the fact that employment is the key to exits from disadvantage for most people of working age [4]. Yet Australia ranks 21st out of 29 OECD nations in disability employment rates [5]. These poor rates of providing inclusive employment are often levelled at firms’ unwillingness to hire applicants with a disability [6].
In late 2016, a disability services provider (DSP) and a registered charity partnered in a mobile coffee cart social enterprise to create open employment pathways for a group of disability youth previously employed in the ‘sheltered workshop’ model. A 360-degree ethnography combining interview and observational methods [7] was designed to investigate the holistic experiences of the youth and to gain insights into the levers and barriers regarding open employment. The agency/structure dualism framed the study, as it is recognised that agency is in itself not sufficient when its expression is constrained by an individual’s social deficits and the legacies of their entrenched disadvantage [8]. In all, five ‘baristas’ experiencing disability (across 10 interviews), 11 co-workers/managers from the DSP and the charity, and 21 customers comprised the sample.
Previous research has identified industry’s reticence to employ people with disability as a key barrier, despite ability and willingness to work [5]. This study, however, identified a complex range of structural factors inhibiting the agency of disability youth to self-determine towards open employment. These included a history of poor experiences in institutional settings (e.g. schooling and sporting), the safety and security of sheltered workshops, parental oversight and the staffing requirements of DSP social enterprises. Surprising individual-level factors were also manifest, including the inability to responsibly manage new- found workplace independence and an absence of extrinsic motivators to work – given that the disability youth enjoyed financial security regardless of earnings.
This research challenges the conventional wisdom that organisations alone need to revisit their willingness, capacity and preparedness for providing accessible employment, and rather suggests that deep-seated structural factors, and their impacts on youth, require concomitant attention.
Corresponding author
Richard Robinson can be contacted at: richard.robinson@uq.edu.au
References
(1) Baum, T. Human Resources in Tourism: Still Waiting for Change? A 2015 Reprise. Tourism Management 2015, 50, 204–212.
(2) Houtenville, A.; Kalargyrou, V. Employers’ Perspectives about Employing People with Disabilities. Cornell Hospitality Quarterly 2014, 56(2), 168–179.
(3) Deloitte Access Economics. The Economic Benefits of Increasing Employment for People with Disability; Australian Network on Disability: Sydney, Australia, 2011.
(4) McLachlan, R.; Gilfillan, G.; Gordon, J. Deep and Persistent Disadvantage in Australia; Productivity Commission Staff Working Paper: Canberra, Australia, 2013.
(5) Darcy, S.A.; Taylor, T.; Green, J. 'But I Can Do the Job': Examining Disability Employment Practice through Human Rights Complaint Cases. Disability and Society 2016, 31(9), 1242–1274.
(6) Lysaght, R.; Cobigo, V.; Hamilton, K. Inclusion as a Focus of Employment-Related Research in Intellectual Disability from 2000 to 2010: A Scoping Review. Disability and Rehabilitation 2012, 34(16), 1339–1350.
(7) Sandiford, P. Participant Observation as Ethnography or Ethnography as Participant Observation in Organizational Research. In The Palgrave Handbook of Research Design in Business and Management; Strand K. (Ed.); Palgrave Macmillan: London, 2015; pp 411–446.
(8) Graham, J.; Shier, M.; Eisenstat, M. Young Adult Social Networks and Labour Market Attachment. Journal of Social Policy 2015, 44(4), 769–786.
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Enache, Lavinia. "The Role of Virtual Communities in the Brand-consumer Relationship in the Romanian Ecotourism." Rhetoric and Communications, no. 53 (October 31, 2022): 122–42. http://dx.doi.org/10.55206/qmwx6772.
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Abstract: The coronavirus pandemic is one of the events of the 21st century that has disturbed our entire economic, social, cultural life, etc. Its impact on the tourism industry has been massive: 63% of experts from the World Tourism Organization (UNWTO, 2021) believe that the sector will not fully recover by 2024. This global crisis in which travel, tourism, hospitality and events have been frozen in many parts of the world can change the tourism industry and the contexts in which it operates and creates new opportunities for promotion and development (Higgins-Desbioles 2020; Sharma, Thomas, & Paul 2021). According to research on pandemic tourism (Buckley 2021; Georgilas, Tsitsoni, Andreopoulou, Tsakaldiki & Kostopoulou 2021; Mazilu & Drăguleasa 2021; Enache 2021) at a micro level, a local trend has been highlighted, according to which the pandemic was a factor in the development of the Romanian ecotourism business because the restrictive measures affected more the mass tourism and less the ecotourism. This research aims to identify the factors that contributed to the development of the ecotourism business during the pandemic and to highlight the role of virtual communities in the brand-consumer relationship in ecotourism in Romania. In order to understand how the pandemic affect Romanian ecotourism businesses; what the role of virtual communities in the brand-consumer relationship was and how the promotion of online services contributed to the growth of ecotourism businesses during the pandemic, we used a quantitative re¬search method, by applying a questionnaire to ecotourism entrepreneurs from different regions of Romania. The question guide addressed topics about the characteristics of businesses in the field of ecotourism; the main difficulties encountered in launching, maintaining and developing the project; the additional safety measures adopted during the pandemic; the promotion channels used; the existence or non-existence of a brand-consumer relationship; the interaction of ecotourism entrepreneurs with virtual communities. Keywords: ecotourism, pandemic, virtual communities, social media, brand-consumer relationship, Romania.
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Reid, Sacha. "Exploring social interactions and sense of community in multi-owned properties." International Journal of Housing Markets and Analysis 8, no. 4 (October 5, 2015): 436–50. http://dx.doi.org/10.1108/ijhma-02-2015-0006.
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Purpose – This exploratory research paper aims to examine the social interactions within multi-owned properties (MOPs) in suburban Brisbane, Australia, and the influences these have on “sense of community” (SOC). Design/methodology/approach – A constructivist grounded theory research approach is adopted, utilising qualitative research methods of 17 in-depth interviews across four suburbs. Findings – Respondents of this research do know others within their MOP, although these are surface-level social interactions rather than deep social ties. Social interactions are influenced by concerns for privacy, resident homogeneity, tenure type and the safety and security of the built environment. A disconnect exists between marketing and reality when respondents discuss an SOC. Development of an SOC is also constrained by the strata and community title legislation that enables MOPs ' existence. Self-governance measures exclude the majority of MOP residents from engaging in community participation, through bodies ' corporate and decision-making practices. Research limitations/implications – The research design limited external validity to other groups and settings. It was also challenging accessing residents and MOP owners for inclusion in this research. Originality/value – The research is significant in addressing the knowledge gap of social relations within MOPs. MOPs will be a key driver for the development industry in coming decades, so it is important to understand the lived experience of residents to ensure a liveable and sustainable residential product for the future.
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Nissen-Lie, Torild Ronnaug, Odd Willy Brude, Ole Oystein Aspholm, Peter Mark Taylor, and David Davidson. "DEVELOPING A GUIDELINE FOR OIL SPILL RISK ASSESSMENT AND RESPONSE PLANNING FOR OFFSHORE INSTALLATIONS." International Oil Spill Conference Proceedings 2014, no. 1 (May 1, 2014): 314–27. http://dx.doi.org/10.7901/2169-3358-2014.1.314.
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ABSTRACT Following the April 2010 Gulf of Mexico (Macondo) oil spill and the 2009 Montara incident in Australia, the International Association of Oil and Gas Producers (OGP) formed the Global Industry Response Group. This Group identified nineteen oil spill response recommendations (OGP, 2011) that are being addressed via an Oil Spill Response Joint Industry Project (OSR-JIP) during 2012–2014. The OSR-JIP is managed by IPIECA on behalf of OGP, in recognition of IPIECA's long-standing experience with oil spill response matters. One of the nineteen recommendations concerned the development of an international guideline for offshore oil spill risk assessment and a method to better relate oil spill response resources to the risk level. Consequently, the OSR-JIP has published a guideline covering oil spill risk assessment and response planning for offshore installations. This paper describes the development and content of the guideline, including how the oil spill risk assessment process provides structured and relevant information to oil spill response planning for offshore operations. The process starts by defining the context of the assessment and describing the activity to be assessed. Thereafter it addresses a series of key questions:What can go wrong, leading to potential release of oil?What happens to the spilled oil?What are the impacts on key environmental - both ecological and socio-economic - receptors?What is the risk for environmental damage?How is the established risk utilised in oil spill response planning? The guideline draws on existing good practices in the determination of oil spill response resources. It promotes consideration, in tactical and logistical detail, of the preferred and viable response strategies to address scenarios covering the range of potential oil spills up to the most serious. The methodology to evaluate the potential spill scenarios utilizes a series of questions:What are the viable techniques/strategies to deliver response with greatest net environment benefit?What are the tactical measures required to implement the identified response strategies, considering technical, practical and safety factors?What Tiered resources are required to mount the tactical measures and achieve effective response? The paper summarizes the useful tools, key information and the necessary level of detail essential to perform an oil spill risk assessment for use in oil spill response planning.
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Miller, R., B. Whitehill, and D. Deere. "A national approach to risk assessment for drinking water catchments in Australia." Water Supply 5, no. 2 (September 1, 2005): 123–34. http://dx.doi.org/10.2166/ws.2005.0029.
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This paper comments on the strengths and weaknesses of different methodologies for risk assessment, appropriate for utilisation by Australian Water Utilities in risk assessment for drinking water source protection areas. It is intended that a suggested methodology be recommended as a national approach to catchment risk assessment. Catchment risk management is a process for setting priorities for protecting drinking water quality in source water areas. It is structured through a series of steps for identifying water quality hazards, assessing the threat posed, and prioritizing actions to address the threat. Water management organisations around Australia are at various stages of developing programs for catchment risk management. While much conceptual work has been done on the individual components of catchment risk management, work on these components has not previously been combined to form a management tool for source water protection. A key driver for this project has been the requirements of the National Health and Medical Research Council Framework for the Management of Drinking Water Quality (DWQMF) included in the draft 2002 Australian Drinking Water Guidelines (ADWG). The Framework outlines a quality management system of steps for the Australian water industry to follow with checks and balances to ensure water quality is protected from catchment to tap. Key steps in the Framework that relate to this project are as follows: Element 2 Assessment of the Drinking Water Supply System• Water Supply System analysis• Review of Water Quality Data• Hazard Identification and Risk Assessment Element 3 Preventive Measures for Drinking Water Quality Management• Preventive Measures and Multiple Barriers• Critical Control Points This paper provides an evaluation of the following risk assessment techniques: Hazard Analysis and Critical Control Points (HACCP); World Health Organisation Water Safety Plans; Australian Standard AS 4360; and The Australian Drinking Water Guidelines – Drinking Water Quality Management Framework. These methods were selected for assessment in this report as they provided coverage of the different approaches being used across Australia by water utilities of varying: scale of water management organisation; types of water supply system management; and land use and activity-based risks in the catchment area of the source. Initially, different risk assessment methodologies were identified and reviewed. Then examples of applications of those methods were assessed, based on several key water utilities across Australia and overseas. Strengths and weaknesses of each approach were identified. In general there seems some general grouping of types of approaches into those that: cover the full catchment-to-tap drinking water system; cover just the catchment area of the source and do not recognise downstream barriers or processes; use water quality data or land use risks as a key driving component; and are based primarily on the hazard whilst others are based on a hazardous event. It is considered that an initial process of screening water quality data is very valuable in determining key water quality issues and guiding the risk assessment, and to the overall understanding of the catchment and water source area, allowing consistency with the intentions behind the ADWG DWQM Framework. As such, it is suggested that the recommended national risk assessment approach has two key introductory steps: initial screening of key issues via water quality data, and land use or activity scenario and event-based HACCP-style risk assessment. In addition, the importance of recognising the roles that uncertainty and bias plays in risk assessments was highlighted. As such it was deemed necessary to develop and integrate uncertainty guidelines for information used in the risk assessment process. A hybrid risk assessment methodology was developed, based on the HACCP approach, but with some key additions and modifications to make it applicable to varying catchment risks, water supply operation needs and environmental management processes.