Books on the topic 'Hospitality industry – Customer relations'
Create a spot-on reference in APA, MLA, Chicago, Harvard, and other styles
Consult the top 50 books for your research on the topic 'Hospitality industry – Customer relations.'
Next to every source in the list of references, there is an 'Add to bibliography' button. Press on it, and we will generate automatically the bibliographic reference to the chosen work in the citation style you need: APA, MLA, Harvard, Chicago, Vancouver, etc.
You can also download the full text of the academic publication as pdf and read online its abstract whenever available in the metadata.
Browse books on a wide variety of disciplines and organise your bibliography correctly.
E, Lundberg Donald, ed. Human relations for the hospitality industry. New York: Van Nostrand Reinhold, 1991.
Find full textMartin, Robert J. Humanrelations for the hospitality industry. New York: Van Nostrand Reinhold, 1991.
Find full textP, Heaton Cherrill, ed. Managing the guest experience in hospitality. Albany, NY: Delmar/Thomson Learning, 2000.
Find full textDavidoff, Donald M. Contact: Customer service in the hospitality and tourism industry. Englewood Cliffs, N.J: Prentice Hall, 1994.
Find full textWagen, Lynn Van der. Professional hospitality: Core competencies. 2nd ed. Frenchs Forest, N.S.W: Pearson Education Press Australia, 2003.
Find full textMuzaffer, Uysal, and Magnini Vincent P, eds. Tourist customer service satisfaction: An encounter approach. New York: Routledge, 2010.
Find full text1948-, Roberts Phil, ed. Service that sells!: The art of profitable hospitality. Denver, Colo: Pencom Press, 1994.
Find full textSturman, Michael C. (Michael Craig) and Heaton Cherrill P, eds. Managing quality service in hospitality: How organizations achieve excellence in the guest experience. Clifton Park, N.Y: Delmar, Cengage Learning, 2012.
Find full textSullivan, Jim. Service that sells!: How to make big bucks in the restaurant, bar, and hotel business. Denver, Colo: Pencom Press, 1991.
Find full textCarol, Smith. Customer relations handbook for builders. Washington, D.C: Home Builder Press, 1998.
Find full textSurvival Spanish for the hospitality industry: Employer-employee relations. New York, N.Y: Van Nostrand Reinhold, 1991.
Find full textManaging employee relations in the hotel and catering industry. London: Cassell, 1995.
Find full textLucas, Rosemary. Employment Relations in the Hospitality and Tourism Industries. London: Taylor & Francis Group Plc, 2004.
Find full textEmployment relations in the hospitality and tourism industries. New York: Routledge, 2003.
Find full textDeuschl, Dennis E. Travel and tourism public relations: An introductory guide for hospitality managers. Burlington, MA: Elsevier Butterworth-Heinemann, 2006.
Find full textAmerican Hotel & Lodging Association. Educational Institute, ed. Executive decisions: Hospitality case studies in leadership, ethics, employee relations and external relations. 2nd ed. Lansing, Mich: American Hotel & Lodging Educational Institute, 2010.
Find full textInternational Institute for Trade and Development. Khēt kānkhā sērī ʻĀsīan-Čhīn: Thurakit rōngrǣm. Krung Thēp: Sathāban Rawāng Prathēt phư̄a Kānkhā læ Kānphatthanā, 2010.
Find full text1948-, Stone Merlin, ed. CRM in financial services: A practical guide to making customer relationship management work. London: Kogan Page, 2002.
Find full textKilroy, Craig R. An assessment of the role of commitment in relationships between Irish application software companies and their foreign customers. Dublin: University College Dublin, 1992.
Find full textCarlye, Adler, ed. Behind the cloud: The untold story of how Salesforce.com went from idea to billion-dollar company--and revolutionized an industry. San Francisco, CA: Jossey-Bass, 2009.
Find full textChi-yŏn, Kim. Puk-Chung kwan'gwang hyŏmnyŏk ŭi hyŏnhwang kwa sisachŏm: Cooperation between North Korea and China in tourism and policy implication. Sŏul T'ŭkpyŏlsi: Taeoe Kyŏngje Chŏngch'aek Yŏn'guwŏn, 2013.
Find full textDeuschl, Dennis E. Travel and tourism public relations: An introductory guide for hospitality managers. Burlington, MA: Elsevier Butterworth-Heinemann, 2006.
Find full textEmpowerment: HR strategies for service excellence. Oxford: Butterworth/Heinemann, 2001.
Find full textCommission, Victoria Essential Services. Early termination fees compliance review: Issues paper. Melbourne: Essential Services Commission, 2005.
Find full textColeman, Cecelia Mason. What customers demand: Quality of service in the electric utility industry in Texas. Austin, TX: Lyndon B. Johnson School of Public Affairs, The University of Texas at Austin, 1998.
Find full textBenioff, Marc R. Behind the cloud: The untold story of how Salesforce.com went from idea to billion-dollar company--and revolutionized an industry. San Francisco: Jossey-Bass, 2010.
Find full textWelch, Mary. The win-win customer/vendor partnership: Business practices that make it happen. Atlanta, GA: Information Management Forum, 1995.
Find full textHartz, Peter. The company that breathes: Every job has a customer. Berlin: Springer, 1996.
Find full textSewell, Carl. Customers for life: How to turn that one-time buyer into a lifetime customer. New York, NY: Pocket Books, 1991.
Find full textAmmann, Verena. Unternehmerische Ausgestaltung des internationalen Customer-Relationship-Management im vertikalen Vertriebssystem der Automobilindustrie: Untersuchung der Gestaltungsoptionen am Beispiel der DaimlerChrysler AG. Frankfurt am Main: Lang, 2007.
Find full textBrookner, Jonathan. One to one in retail financial services: New strategies for creating value through customer relationships. [Norwalk, Conn.]: Peppers & Rogers Group, 2001.
Find full text1938-, Shook Robert L., ed. Success secrets of sales superstars: The moves and mayhem behind selling your way to the top as told by 34 industry leaders. Irvine: EP, Entrepreneur Press, 2013.
Find full textTunisini, Annalisa. The dissolution of channels and hierarchies: An inquiry into the changing customer relationships and organization of the computer corporations. [Uppsala]: Dept. of Business Studies, Uppsala University, 1997.
Find full textBob, Andelman, ed. Fans! not customers: How Commerce Bank created a super-growth business in a no-growth industry. New York: Portfolio, 2007.
Find full textM, Chan Daniel W., and Yeung John F. Y, eds. Relational contracting for construction excellence: Principles, practices and case studies. Abingdon, Oxon: Taylor & Francis, 2009.
Find full textNational Council for Curriculum and Assessment., ed. Vocational education: Office administration and customer care. Dublin: Stationery Office, 2000.
Find full textBaumann, Thomas. Kommunikation, Kooperation und Lernen: Ihre Bedeutung für die Wertschöpfung unter Berücksichtigung neurobiologischer Aspekte : konkretisiert am Beispiel der Automobilindustrie. Frankfurt am Main: Lang, 2011.
Find full textBoard, Conference, ed. Measuring user satisfaction with information management. New York, N.Y: Conference Board, 1989.
Find full textNewman, George. Measuring user satisfaction with information management. New York, N.Y: Conference Board, 1989.
Find full textCampbell, Alexandra J. The effect of fast market responsiveness on supply partnerships. Cambridge, Mass: Marketing Science Institute, 1995.
Find full textWeber, Karl, and Jonathan M. Tisch. Chocolates on the Pillow Aren't Enough: Reinventing the Customer Experience. Wiley & Sons, Incorporated, John, 2009.
Find full textChocolates on the Pillow Aren't Enough: Reinventing The Customer Experience. Wiley, 2007.
Find full textWalker, John R. Exploring the Hospitality Industry with Hospitality Interactive Customer Access Code Card. Prentice Hall, 2010.
Find full textUysal, Muzaffer, and Francis Noe. Tourist Customer Service Satisfaction: An Encounter Approach. Taylor & Francis Group, 2015.
Find full textFord, Robert, and Cherrill Heaton. Managing the Guest Experience in Hospitality. Cengage Delmar Learning, 1999.
Find full textNash, Clare. Customer Service in the Hospitality Industry (Caterer and Hotelkeeper Hospitality Pocket Books). Butterworth-Heinemann Ltd, 1993.
Find full textEducational Foundation (National Restaurant Association), ed. NRAEF ManageFirst customer service: Competency guide. Upper Saddle River, N.J: Pearson, Prentice Hall, 2007.
Find full textDavidoff, Donald M. Contact: Customer Service In The Hospitality And Tourism Industry. Prentice Hall, 1993.
Find full textDavidoff, Donald M. Contact: Customer Service In The Hospitality And Tourism Industry. Prentice Hall, 1993.
Find full text