Books on the topic 'Hospitality industry – Customer relations'

E, Lundberg Donald, ed. Human relations for the hospitality industry. New York: Van Nostrand Reinhold, 1991.

Martin, Robert J. Humanrelations for the hospitality industry. New York: Van Nostrand Reinhold, 1991.

P, Heaton Cherrill, ed. Managing the guest experience in hospitality. Albany, NY: Delmar/Thomson Learning, 2000.

Davidoff, Donald M. Contact: Customer service in the hospitality and tourism industry. Englewood Cliffs, N.J: Prentice Hall, 1994.

Wagen, Lynn Van der. Professional hospitality: Core competencies. 2nd ed. Frenchs Forest, N.S.W: Pearson Education Press Australia, 2003.

Muzaffer, Uysal, and Magnini Vincent P, eds. Tourist customer service satisfaction: An encounter approach. New York: Routledge, 2010.

1948-, Roberts Phil, ed. Service that sells!: The art of profitable hospitality. Denver, Colo: Pencom Press, 1994.

Sturman, Michael C. (Michael Craig) and Heaton Cherrill P, eds. Managing quality service in hospitality: How organizations achieve excellence in the guest experience. Clifton Park, N.Y: Delmar, Cengage Learning, 2012.

Sullivan, Jim. Service that sells!: How to make big bucks in the restaurant, bar, and hotel business. Denver, Colo: Pencom Press, 1991.

Carol, Smith. Customer relations handbook for builders. Washington, D.C: Home Builder Press, 1998.

Survival Spanish for the hospitality industry: Employer-employee relations. New York, N.Y: Van Nostrand Reinhold, 1991.

Managing employee relations in the hotel and catering industry. London: Cassell, 1995.

Lucas, Rosemary. Employment Relations in the Hospitality and Tourism Industries. London: Taylor & Francis Group Plc, 2004.

Employment relations in the hospitality and tourism industries. New York: Routledge, 2003.

Deuschl, Dennis E. Travel and tourism public relations: An introductory guide for hospitality managers. Burlington, MA: Elsevier Butterworth-Heinemann, 2006.

American Hotel & Lodging Association. Educational Institute, ed. Executive decisions: Hospitality case studies in leadership, ethics, employee relations and external relations. 2nd ed. Lansing, Mich: American Hotel & Lodging Educational Institute, 2010.

International Institute for Trade and Development. Khēt kānkhā sērī ʻĀsīan-Čhīn: Thurakit rōngrǣm. Krung Thēp: Sathāban Rawāng Prathēt phư̄a Kānkhā læ Kānphatthanā, 2010.

1948-, Stone Merlin, ed. CRM in financial services: A practical guide to making customer relationship management work. London: Kogan Page, 2002.

Kilroy, Craig R. An assessment of the role of commitment in relationships between Irish application software companies and their foreign customers. Dublin: University College Dublin, 1992.

Carlye, Adler, ed. Behind the cloud: The untold story of how Salesforce.com went from idea to billion-dollar company--and revolutionized an industry. San Francisco, CA: Jossey-Bass, 2009.

Chi-yŏn, Kim. Puk-Chung kwan'gwang hyŏmnyŏk ŭi hyŏnhwang kwa sisachŏm: Cooperation between North Korea and China in tourism and policy implication. Sŏul T'ŭkpyŏlsi: Taeoe Kyŏngje Chŏngch'aek Yŏn'guwŏn, 2013.

Deuschl, Dennis E. Travel and tourism public relations: An introductory guide for hospitality managers. Burlington, MA: Elsevier Butterworth-Heinemann, 2006.

Empowerment: HR strategies for service excellence. Oxford: Butterworth/Heinemann, 2001.

Commission, Victoria Essential Services. Early termination fees compliance review: Issues paper. Melbourne: Essential Services Commission, 2005.

Coleman, Cecelia Mason. What customers demand: Quality of service in the electric utility industry in Texas. Austin, TX: Lyndon B. Johnson School of Public Affairs, The University of Texas at Austin, 1998.

Benioff, Marc R. Behind the cloud: The untold story of how Salesforce.com went from idea to billion-dollar company--and revolutionized an industry. San Francisco: Jossey-Bass, 2010.

Welch, Mary. The win-win customer/vendor partnership: Business practices that make it happen. Atlanta, GA: Information Management Forum, 1995.

Hartz, Peter. The company that breathes: Every job has a customer. Berlin: Springer, 1996.

Sewell, Carl. Customers for life: How to turn that one-time buyer into a lifetime customer. New York, NY: Pocket Books, 1991.

Ammann, Verena. Unternehmerische Ausgestaltung des internationalen Customer-Relationship-Management im vertikalen Vertriebssystem der Automobilindustrie: Untersuchung der Gestaltungsoptionen am Beispiel der DaimlerChrysler AG. Frankfurt am Main: Lang, 2007.

Brookner, Jonathan. One to one in retail financial services: New strategies for creating value through customer relationships. [Norwalk, Conn.]: Peppers & Rogers Group, 2001.

1938-, Shook Robert L., ed. Success secrets of sales superstars: The moves and mayhem behind selling your way to the top as told by 34 industry leaders. Irvine: EP, Entrepreneur Press, 2013.

Tunisini, Annalisa. The dissolution of channels and hierarchies: An inquiry into the changing customer relationships and organization of the computer corporations. [Uppsala]: Dept. of Business Studies, Uppsala University, 1997.

Bob, Andelman, ed. Fans! not customers: How Commerce Bank created a super-growth business in a no-growth industry. New York: Portfolio, 2007.

M, Chan Daniel W., and Yeung John F. Y, eds. Relational contracting for construction excellence: Principles, practices and case studies. Abingdon, Oxon: Taylor & Francis, 2009.

National Council for Curriculum and Assessment., ed. Vocational education: Office administration and customer care. Dublin: Stationery Office, 2000.

Baumann, Thomas. Kommunikation, Kooperation und Lernen: Ihre Bedeutung für die Wertschöpfung unter Berücksichtigung neurobiologischer Aspekte : konkretisiert am Beispiel der Automobilindustrie. Frankfurt am Main: Lang, 2011.

Board, Conference, ed. Measuring user satisfaction with information management. New York, N.Y: Conference Board, 1989.

Newman, George. Measuring user satisfaction with information management. New York, N.Y: Conference Board, 1989.

Campbell, Alexandra J. The effect of fast market responsiveness on supply partnerships. Cambridge, Mass: Marketing Science Institute, 1995.

Weber, Karl, and Jonathan M. Tisch. Chocolates on the Pillow Aren't Enough: Reinventing the Customer Experience. Wiley & Sons, Incorporated, John, 2009.

Chocolates on the Pillow Aren't Enough: Reinventing The Customer Experience. Wiley, 2007.

Chocolates on the Pillow Aren't Enough. New York: John Wiley & Sons, Ltd., 2007.

Walker, John R. Exploring the Hospitality Industry with Hospitality Interactive Customer Access Code Card. Prentice Hall, 2010.

Uysal, Muzaffer, and Francis Noe. Tourist Customer Service Satisfaction: An Encounter Approach. Taylor & Francis Group, 2015.

Ford, Robert, and Cherrill Heaton. Managing the Guest Experience in Hospitality. Cengage Delmar Learning, 1999.

Nash, Clare. Customer Service in the Hospitality Industry (Caterer and Hotelkeeper Hospitality Pocket Books). Butterworth-Heinemann Ltd, 1993.

Educational Foundation (National Restaurant Association), ed. NRAEF ManageFirst customer service: Competency guide. Upper Saddle River, N.J: Pearson, Prentice Hall, 2007.

Davidoff, Donald M. Contact: Customer Service In The Hospitality And Tourism Industry. Prentice Hall, 1993.

Davidoff, Donald M. Contact: Customer Service In The Hospitality And Tourism Industry. Prentice Hall, 1993.