To see the other types of publications on this topic, follow the link: Hospitality industry – Customer relations.

Books on the topic 'Hospitality industry – Customer relations'

Create a spot-on reference in APA, MLA, Chicago, Harvard, and other styles

Select a source type:

Consult the top 50 books for your research on the topic 'Hospitality industry – Customer relations.'

Next to every source in the list of references, there is an 'Add to bibliography' button. Press on it, and we will generate automatically the bibliographic reference to the chosen work in the citation style you need: APA, MLA, Harvard, Chicago, Vancouver, etc.

You can also download the full text of the academic publication as pdf and read online its abstract whenever available in the metadata.

Browse books on a wide variety of disciplines and organise your bibliography correctly.

1

E, Lundberg Donald, ed. Human relations for the hospitality industry. New York: Van Nostrand Reinhold, 1991.

Find full text
APA, Harvard, Vancouver, ISO, and other styles
2

Martin, Robert J. Humanrelations for the hospitality industry. New York: Van Nostrand Reinhold, 1991.

Find full text
APA, Harvard, Vancouver, ISO, and other styles
3

P, Heaton Cherrill, ed. Managing the guest experience in hospitality. Albany, NY: Delmar/Thomson Learning, 2000.

Find full text
APA, Harvard, Vancouver, ISO, and other styles
4

Davidoff, Donald M. Contact: Customer service in the hospitality and tourism industry. Englewood Cliffs, N.J: Prentice Hall, 1994.

Find full text
APA, Harvard, Vancouver, ISO, and other styles
5

Wagen, Lynn Van der. Professional hospitality: Core competencies. 2nd ed. Frenchs Forest, N.S.W: Pearson Education Press Australia, 2003.

Find full text
APA, Harvard, Vancouver, ISO, and other styles
6

Muzaffer, Uysal, and Magnini Vincent P, eds. Tourist customer service satisfaction: An encounter approach. New York: Routledge, 2010.

Find full text
APA, Harvard, Vancouver, ISO, and other styles
7

1948-, Roberts Phil, ed. Service that sells!: The art of profitable hospitality. Denver, Colo: Pencom Press, 1994.

Find full text
APA, Harvard, Vancouver, ISO, and other styles
8

Sturman, Michael C. (Michael Craig) and Heaton Cherrill P, eds. Managing quality service in hospitality: How organizations achieve excellence in the guest experience. Clifton Park, N.Y: Delmar, Cengage Learning, 2012.

Find full text
APA, Harvard, Vancouver, ISO, and other styles
9

Sullivan, Jim. Service that sells!: How to make big bucks in the restaurant, bar, and hotel business. Denver, Colo: Pencom Press, 1991.

Find full text
APA, Harvard, Vancouver, ISO, and other styles
10

Carol, Smith. Customer relations handbook for builders. Washington, D.C: Home Builder Press, 1998.

Find full text
APA, Harvard, Vancouver, ISO, and other styles
11

Survival Spanish for the hospitality industry: Employer-employee relations. New York, N.Y: Van Nostrand Reinhold, 1991.

Find full text
APA, Harvard, Vancouver, ISO, and other styles
12

Managing employee relations in the hotel and catering industry. London: Cassell, 1995.

Find full text
APA, Harvard, Vancouver, ISO, and other styles
13

Lucas, Rosemary. Employment Relations in the Hospitality and Tourism Industries. London: Taylor & Francis Group Plc, 2004.

Find full text
APA, Harvard, Vancouver, ISO, and other styles
14

Employment relations in the hospitality and tourism industries. New York: Routledge, 2003.

Find full text
APA, Harvard, Vancouver, ISO, and other styles
15

Deuschl, Dennis E. Travel and tourism public relations: An introductory guide for hospitality managers. Burlington, MA: Elsevier Butterworth-Heinemann, 2006.

Find full text
APA, Harvard, Vancouver, ISO, and other styles
16

American Hotel & Lodging Association. Educational Institute, ed. Executive decisions: Hospitality case studies in leadership, ethics, employee relations and external relations. 2nd ed. Lansing, Mich: American Hotel & Lodging Educational Institute, 2010.

Find full text
APA, Harvard, Vancouver, ISO, and other styles
17

International Institute for Trade and Development. Khēt kānkhā sērī ʻĀsīan-Čhīn: Thurakit rōngrǣm. Krung Thēp: Sathāban Rawāng Prathēt phư̄a Kānkhā læ Kānphatthanā, 2010.

Find full text
APA, Harvard, Vancouver, ISO, and other styles
18

1948-, Stone Merlin, ed. CRM in financial services: A practical guide to making customer relationship management work. London: Kogan Page, 2002.

Find full text
APA, Harvard, Vancouver, ISO, and other styles
19

Kilroy, Craig R. An assessment of the role of commitment in relationships between Irish application software companies and their foreign customers. Dublin: University College Dublin, 1992.

Find full text
APA, Harvard, Vancouver, ISO, and other styles
20

Carlye, Adler, ed. Behind the cloud: The untold story of how Salesforce.com went from idea to billion-dollar company--and revolutionized an industry. San Francisco, CA: Jossey-Bass, 2009.

Find full text
APA, Harvard, Vancouver, ISO, and other styles
21

Chi-yŏn, Kim. Puk-Chung kwan'gwang hyŏmnyŏk ŭi hyŏnhwang kwa sisachŏm: Cooperation between North Korea and China in tourism and policy implication. Sŏul T'ŭkpyŏlsi: Taeoe Kyŏngje Chŏngch'aek Yŏn'guwŏn, 2013.

Find full text
APA, Harvard, Vancouver, ISO, and other styles
22

Deuschl, Dennis E. Travel and tourism public relations: An introductory guide for hospitality managers. Burlington, MA: Elsevier Butterworth-Heinemann, 2006.

Find full text
APA, Harvard, Vancouver, ISO, and other styles
23

Empowerment: HR strategies for service excellence. Oxford: Butterworth/Heinemann, 2001.

Find full text
APA, Harvard, Vancouver, ISO, and other styles
24

Commission, Victoria Essential Services. Early termination fees compliance review: Issues paper. Melbourne: Essential Services Commission, 2005.

Find full text
APA, Harvard, Vancouver, ISO, and other styles
25

Coleman, Cecelia Mason. What customers demand: Quality of service in the electric utility industry in Texas. Austin, TX: Lyndon B. Johnson School of Public Affairs, The University of Texas at Austin, 1998.

Find full text
APA, Harvard, Vancouver, ISO, and other styles
26

Benioff, Marc R. Behind the cloud: The untold story of how Salesforce.com went from idea to billion-dollar company--and revolutionized an industry. San Francisco: Jossey-Bass, 2010.

Find full text
APA, Harvard, Vancouver, ISO, and other styles
27

Welch, Mary. The win-win customer/vendor partnership: Business practices that make it happen. Atlanta, GA: Information Management Forum, 1995.

Find full text
APA, Harvard, Vancouver, ISO, and other styles
28

Hartz, Peter. The company that breathes: Every job has a customer. Berlin: Springer, 1996.

Find full text
APA, Harvard, Vancouver, ISO, and other styles
29

Sewell, Carl. Customers for life: How to turn that one-time buyer into a lifetime customer. New York, NY: Pocket Books, 1991.

Find full text
APA, Harvard, Vancouver, ISO, and other styles
30

Ammann, Verena. Unternehmerische Ausgestaltung des internationalen Customer-Relationship-Management im vertikalen Vertriebssystem der Automobilindustrie: Untersuchung der Gestaltungsoptionen am Beispiel der DaimlerChrysler AG. Frankfurt am Main: Lang, 2007.

Find full text
APA, Harvard, Vancouver, ISO, and other styles
31

Brookner, Jonathan. One to one in retail financial services: New strategies for creating value through customer relationships. [Norwalk, Conn.]: Peppers & Rogers Group, 2001.

Find full text
APA, Harvard, Vancouver, ISO, and other styles
32

1938-, Shook Robert L., ed. Success secrets of sales superstars: The moves and mayhem behind selling your way to the top as told by 34 industry leaders. Irvine: EP, Entrepreneur Press, 2013.

Find full text
APA, Harvard, Vancouver, ISO, and other styles
33

Tunisini, Annalisa. The dissolution of channels and hierarchies: An inquiry into the changing customer relationships and organization of the computer corporations. [Uppsala]: Dept. of Business Studies, Uppsala University, 1997.

Find full text
APA, Harvard, Vancouver, ISO, and other styles
34

Bob, Andelman, ed. Fans! not customers: How Commerce Bank created a super-growth business in a no-growth industry. New York: Portfolio, 2007.

Find full text
APA, Harvard, Vancouver, ISO, and other styles
35

M, Chan Daniel W., and Yeung John F. Y, eds. Relational contracting for construction excellence: Principles, practices and case studies. Abingdon, Oxon: Taylor & Francis, 2009.

Find full text
APA, Harvard, Vancouver, ISO, and other styles
36

National Council for Curriculum and Assessment., ed. Vocational education: Office administration and customer care. Dublin: Stationery Office, 2000.

Find full text
APA, Harvard, Vancouver, ISO, and other styles
37

Baumann, Thomas. Kommunikation, Kooperation und Lernen: Ihre Bedeutung für die Wertschöpfung unter Berücksichtigung neurobiologischer Aspekte : konkretisiert am Beispiel der Automobilindustrie. Frankfurt am Main: Lang, 2011.

Find full text
APA, Harvard, Vancouver, ISO, and other styles
38

Board, Conference, ed. Measuring user satisfaction with information management. New York, N.Y: Conference Board, 1989.

Find full text
APA, Harvard, Vancouver, ISO, and other styles
39

Newman, George. Measuring user satisfaction with information management. New York, N.Y: Conference Board, 1989.

Find full text
APA, Harvard, Vancouver, ISO, and other styles
40

Campbell, Alexandra J. The effect of fast market responsiveness on supply partnerships. Cambridge, Mass: Marketing Science Institute, 1995.

Find full text
APA, Harvard, Vancouver, ISO, and other styles
41

Weber, Karl, and Jonathan M. Tisch. Chocolates on the Pillow Aren't Enough: Reinventing the Customer Experience. Wiley & Sons, Incorporated, John, 2009.

Find full text
APA, Harvard, Vancouver, ISO, and other styles
42

Chocolates on the Pillow Aren't Enough: Reinventing The Customer Experience. Wiley, 2007.

Find full text
APA, Harvard, Vancouver, ISO, and other styles
43

Chocolates on the Pillow Aren't Enough. New York: John Wiley & Sons, Ltd., 2007.

Find full text
APA, Harvard, Vancouver, ISO, and other styles
44

Walker, John R. Exploring the Hospitality Industry with Hospitality Interactive Customer Access Code Card. Prentice Hall, 2010.

Find full text
APA, Harvard, Vancouver, ISO, and other styles
45

Uysal, Muzaffer, and Francis Noe. Tourist Customer Service Satisfaction: An Encounter Approach. Taylor & Francis Group, 2015.

Find full text
APA, Harvard, Vancouver, ISO, and other styles
46

Ford, Robert, and Cherrill Heaton. Managing the Guest Experience in Hospitality. Cengage Delmar Learning, 1999.

Find full text
APA, Harvard, Vancouver, ISO, and other styles
47

Nash, Clare. Customer Service in the Hospitality Industry (Caterer and Hotelkeeper Hospitality Pocket Books). Butterworth-Heinemann Ltd, 1993.

Find full text
APA, Harvard, Vancouver, ISO, and other styles
48

Educational Foundation (National Restaurant Association), ed. NRAEF ManageFirst customer service: Competency guide. Upper Saddle River, N.J: Pearson, Prentice Hall, 2007.

Find full text
APA, Harvard, Vancouver, ISO, and other styles
49

Davidoff, Donald M. Contact: Customer Service In The Hospitality And Tourism Industry. Prentice Hall, 1993.

Find full text
APA, Harvard, Vancouver, ISO, and other styles
50

Davidoff, Donald M. Contact: Customer Service In The Hospitality And Tourism Industry. Prentice Hall, 1993.

Find full text
APA, Harvard, Vancouver, ISO, and other styles
We offer discounts on all premium plans for authors whose works are included in thematic literature selections. Contact us to get a unique promo code!

To the bibliography