Journal articles on the topic 'Hospitality industry – Customer relations'
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Ocampo, Lanndon, Orlyn Besabella, Marife Fallore, Adelfa Rose Guinandal, Angel Merabueno, Celbert Mirasol Himang, and Kafferine Yamagishi. "An Integrated AHP-TOPSIS for Evaluating Online Marketing Strategies for the Hospitality Industry." International Journal of Asian Business and Information Management 12, no. 3 (July 2021): 163–90. http://dx.doi.org/10.4018/ijabim.20210701.oa11.
Full textSpio-Kwofie, Adelaide, Hu Xuhua, Michael Addai, and Henry Asante-Antwi. "Improving Entrepreneurial Innovations for Sustaining Small Medium Hospitality Industry Growth in Ghana." JOURNAL OF ADVANCES IN HUMANITIES 5, no. 1 (April 19, 2017): 224–28. http://dx.doi.org/10.24297/jah.v5i1.6460.
Full textErkmen, Ezgi, and Murat Hancer. "“Do your internal branding efforts measure up?”." International Journal of Contemporary Hospitality Management 27, no. 5 (July 13, 2015): 878–95. http://dx.doi.org/10.1108/ijchm-10-2013-0442.
Full textAl-Juboori, Nouria Fleah. "Extent of Staff Professional Ethical on Customers' Commitment in Hotel Industry: An Empirical Study - Three-star Hotels in Jordan." International Business Research 9, no. 12 (November 8, 2016): 76. http://dx.doi.org/10.5539/ibr.v9n12p76.
Full textHan, Jang Heon, and Jin Suk Lee. "Employee experience and customer loyalty: Perceived authenticity and relational commitment as serial mediators." Social Behavior and Personality: an international journal 48, no. 2 (February 5, 2020): 1–10. http://dx.doi.org/10.2224/sbp.8752.
Full textBansal, Roli, Manisha Lamba, Shirin Alavi, and Vandana Ahuja. "E-Marketing and the Hotel Industry." International Journal of Online Marketing 4, no. 2 (April 2014): 15–27. http://dx.doi.org/10.4018/ijom.2014040102.
Full textBaquero, Asier, Beatriz Delgado, Raquel Escortell, and Juan Sapena. "The influence of transformational and authentic leadership on the satisfaction of hotel customers in the Canary Islands." Tourism and Hospitality Research 20, no. 3 (November 28, 2019): 331–44. http://dx.doi.org/10.1177/1467358419891458.
Full textMatzler, Kurt, Andreas Strobl, Norbert Thurner, and Johann Füller. "Switching experience, customer satisfaction, and switching costs in the ICT industry." Journal of Service Management 26, no. 1 (March 16, 2015): 117–36. http://dx.doi.org/10.1108/josm-04-2014-0101.
Full textMunjal, Sandeep, and Anjana Singh. "Conclusion: going digital is the only way forward for the Indian tourism and hospitality industry." Worldwide Hospitality and Tourism Themes 13, no. 2 (June 7, 2021): 291–95. http://dx.doi.org/10.1108/whatt-09-2020-0119.
Full textSigala, Marianna. "Implementing social customer relationship management." International Journal of Contemporary Hospitality Management 30, no. 7 (July 9, 2018): 2698–726. http://dx.doi.org/10.1108/ijchm-10-2015-0536.
Full textЩетилина, Ирина, Irina Shchetilina, Наталья Родионова, Natalya Rodionova, Марина Мануковская, and Marina Manukovskaya. "Labour market state analysis in the sphere of the hospitality industry on the example of Voronezh." Servis Plus 8, no. 4 (December 3, 2014): 53–58. http://dx.doi.org/10.12737/6467.
Full textXu, Feng Zeng, and Ying Wang. "Enhancing Employee Innovation Through Customer Engagement: The Role of Customer Interactivity, Employee Affect, and Motivations." Journal of Hospitality & Tourism Research 44, no. 2 (December 9, 2019): 351–76. http://dx.doi.org/10.1177/1096348019893043.
Full textSashi, C. M., Gina Brynildsen, and Anil Bilgihan. "Social media, customer engagement and advocacy." International Journal of Contemporary Hospitality Management 31, no. 3 (March 18, 2019): 1247–72. http://dx.doi.org/10.1108/ijchm-02-2018-0108.
Full textJoshi, Basant P. "Disruptive Innovation in Hospitality Human Resource." Journal of Tourism and Hospitality Education 8 (May 28, 2018): 48–61. http://dx.doi.org/10.3126/jthe.v8i0.20010.
Full textYu, Tsu-Wei, and Lu-Ming Tseng. "The role of salespeople in developing life insurance customer loyalty." International Journal of Retail & Distribution Management 44, no. 1 (January 11, 2016): 22–37. http://dx.doi.org/10.1108/ijrdm-06-2014-0074.
Full textAl-Hajri, Salim, Abdelghani Echchabi, Mohammed Mispah Said Omar, and Abdullah Mohammed Ayedh. "Investigating Online Social Media Network Acceptance in the Tourism and Hospitality Industry in Oman." Research in World Economy 12, no. 2 (February 9, 2021): 218. http://dx.doi.org/10.5430/rwe.v12n2p218.
Full textMarković, Suzana, and Sanja Raspor Janković. "Exploring the relationship between service quality and customer satisfaction in Croatian hotel industry." Tourism and hospitality management 19, no. 2 (December 10, 2013): 149–64. http://dx.doi.org/10.20867/thm.19.2.1.
Full textHuzar, U., А. Holod, М. Paska, Yu Felenchak, and І. Stakhiv. "ROBLEMS OF IMAGE FORMATION OF ENTERPRISES OF THE HOSPITALITY INDUSTRY IN THE CONDITIONS OF THE GLOBAL PANDEMIC." Financial and credit activity: problems of theory and practice 3, no. 38 (June 30, 2021): 447–55. http://dx.doi.org/10.18371/fcaptp.v3i38.237477.
Full textHariyati, Farida, and Rina Sovianti. "Strategi Komunikasi Pemasaran dalam Mempertahankan Customer Loyalty pada Hotel Salak Bogor, Indonesia." CoverAge: Journal of Strategic Communication 11, no. 2 (March 17, 2021): 52–66. http://dx.doi.org/10.35814/coverage.v11i2.2019.
Full textTu, YaoJen, Barbara Neuhofer, and Giampaolo Viglia. "When co-creation pays: stimulating engagement to increase revenues." International Journal of Contemporary Hospitality Management 30, no. 4 (April 9, 2018): 2093–111. http://dx.doi.org/10.1108/ijchm-09-2016-0494.
Full textSozen, Cenk, and Tülay Korkmaz Devrani. "Introduction of a new method for retailing and marketing research: the case of shopping malls." Property Management 38, no. 3 (March 29, 2020): 365–81. http://dx.doi.org/10.1108/pm-09-2019-0049.
Full textCHMIL, Hanna. "Strategic analysis of the hospitality industry: challenges Covid-19." Economics. Finances. Law, no. 8 (August 28, 2020): 14–17. http://dx.doi.org/10.37634/efp.2020.8.3.
Full textJeon, Jiyeon, Myongjee Yoo, and Natasa Christodoulidou. "The impact of Wi-Fi service on millennial diners." Journal of Hospitality and Tourism Technology 10, no. 3 (September 17, 2019): 383–400. http://dx.doi.org/10.1108/jhtt-11-2017-0133.
Full textZaman, Mustafeed, Laurent Botti, and Tan Vo Thanh. "Does managerial efficiency relate to customer satisfaction? The case of Parisian boutique hotels." International Journal of Culture, Tourism and Hospitality Research 10, no. 4 (October 3, 2016): 455–70. http://dx.doi.org/10.1108/ijcthr-08-2015-0095.
Full textPalazzo, Maria, Pantea Foroudi, and Maria Antonella Ferri. "Examining antecedents and consequences of perceived service quality in the hotel industry: a comparison between London and New York." TQM Journal 33, no. 7 (July 29, 2021): 193–221. http://dx.doi.org/10.1108/tqm-09-2020-0203.
Full textHusna, Nisrin. "THE INFLUENCE OF CORE SELF EVALUATIONS ON THE WORK MOTIVATION OF PUBLIC RELATIONS PRACTITIONERS IN HOTEL BUSINESS COMPETITION IN THE GLOBALIZATION ERA." JURNAL SOSIAL : Jurnal Penelitian Ilmu-Ilmu Sosial 20, no. 2 (November 27, 2019): 60–63. http://dx.doi.org/10.33319/sos.v20i2.30.
Full textMunjal, Sandeep, Sanjay Sharma, and Pallavi Menon. "Moving towards “Slow Food”, the new frontier of culinary innovation in India." Worldwide Hospitality and Tourism Themes 8, no. 4 (August 8, 2016): 444–60. http://dx.doi.org/10.1108/whatt-04-2016-0022.
Full textWernz, Christian, Pooja Thakur Wernz, and Kongkiti Phusavat. "Service convergence and service integration in medical tourism." Industrial Management & Data Systems 114, no. 7 (August 5, 2014): 1094–106. http://dx.doi.org/10.1108/imds-04-2014-0115.
Full textSingh, Noopur. "Strategic human resource practices for innovation performance." Benchmarking: An International Journal 25, no. 9 (November 29, 2018): 3459–78. http://dx.doi.org/10.1108/bij-08-2017-0215.
Full textVeríssimo, Medéia, and Carlos Costa. "Unveiling the key features of a positive service experience at hostels." International Journal of Contemporary Hospitality Management 31, no. 11 (November 11, 2019): 4276–92. http://dx.doi.org/10.1108/ijchm-03-2018-0255.
Full textScholz, Petr, and Jan Voracek. "Organizational culture and green management: innovative way ahead in hotel industry." Measuring Business Excellence 20, no. 1 (March 21, 2016): 41–52. http://dx.doi.org/10.1108/mbe-12-2015-0057.
Full textPaganopoulos, Michelangelo. "Contested Authenticity Anthropological Perspectives of Pilgrimage Tourism on Mount Athos." Religions 12, no. 4 (March 25, 2021): 229. http://dx.doi.org/10.3390/rel12040229.
Full textRahimipordanjani, Mahdi, and Md Yusuf Hossein Khan. "Impact of Mediterranean Climatic factors in Algarve on loyalty over International Tourist (Case study of Algarve, Portugal)." SocioEconomic Challenges 3, no. 3 (2019): 21–29. http://dx.doi.org/10.21272/sec.3(3).21-29.2019.
Full textSen, Kakoli, and Arunangshu Bhattacharya. "Attracting and managing talent, how are the top three hotel companies in India doing it?" Worldwide Hospitality and Tourism Themes 11, no. 4 (August 12, 2019): 404–17. http://dx.doi.org/10.1108/whatt-04-2019-0021.
Full textAndriani, Rian, and Disman Disman. "Marital Status dan Gender: Investigasi Kepuasan Kerja Karyawan Hotel." JURNAL ILMU MANAJEMEN DAN BISNIS 10, no. 1 (March 25, 2019): 101–6. http://dx.doi.org/10.17509/jimb.v10i1.16120.
Full textDinnen, Rosalynn, and Ahmed Hassanien. "Handling Customer Complaints in the Hospitality Industry." International Journal of Customer Relationship Marketing and Management 2, no. 1 (January 2011): 69–91. http://dx.doi.org/10.4018/jcrmm.2011010105.
Full textKandampully, Jay, Tingting(Christina) Zhang, and Elina Jaakkola. "Customer experience management in hospitality." International Journal of Contemporary Hospitality Management 30, no. 1 (January 8, 2018): 21–56. http://dx.doi.org/10.1108/ijchm-10-2015-0549.
Full textANWAR, Yohny, Kiki Farida FERINE, and Nikous Soter SIHOMBING. "Competency of Human Resources and Customer Trust on Customer Satisfaction and Its Consequence on Customer Retention in the Hospitality Industry North Sumatra." Journal of Environmental Management and Tourism 11, no. 6 (September 13, 2020): 1515. http://dx.doi.org/10.14505/jemt.11.6(46).22.
Full textAkbar, Sher. "Determinants of customers’ loyalty for hospitality industry." Information Management and Business Review 2, no. 1 (January 15, 2011): 19–25. http://dx.doi.org/10.22610/imbr.v2i1.878.
Full textAhn, Jiseon, and Jookyung Kwon. "CSR perception and revisit intention: the roles of trust and commitment." Journal of Hospitality and Tourism Insights 3, no. 5 (July 15, 2020): 607–23. http://dx.doi.org/10.1108/jhti-02-2020-0022.
Full textZainal, Chrisnaldi Arif. "PENGARUH WORD OF MOUTH DAN PERCEIVED VALUE TERHADAP REPURCHASE INTENTION DILIHAT DARI PERBEDAAN JENIS KELAMIN PASIEN PADA RUMAH SAKIT PERTAMINA." Jurnal Manajemen dan Pemasaran Jasa 5, no. 1 (August 13, 2012): 87. http://dx.doi.org/10.25105/jmpj.v5i1.509.
Full textSatti, Zoya Wajid, Samreen Fahim Babar, Shagufta Parveen, Kashif Abrar, and Asma Shabbir. "Innovations for potential entrepreneurs in service quality and customer loyalty in the hospitality industry." Asia Pacific Journal of Innovation and Entrepreneurship 14, no. 3 (December 8, 2020): 317–28. http://dx.doi.org/10.1108/apjie-08-2019-0063.
Full textBharwani, Sonia, and David Mathews. "Customer service innovations in the Indian hospitality industry." Worldwide Hospitality and Tourism Themes 8, no. 4 (August 8, 2016): 416–31. http://dx.doi.org/10.1108/whatt-04-2016-0020.
Full textJarkovská, Petra. "Corporate Social Responsibility as a Source of Employees’ Job Satisfaction in the Hospitality Industry." Acta Universitatis Bohemiae Meridionalis 23, no. 1 (June 1, 2020): 1–12. http://dx.doi.org/10.2478/acta-2020-0001.
Full textAmoako, George Kofi, Emmanuel Kotey Neequaye, Solomon G. Kutu-Adu, Livingstone Divine Caesar, and Kwame Simpe Ofori. "Relationship marketing and customer satisfaction in the Ghanaian hospitality industry." Journal of Hospitality and Tourism Insights 2, no. 4 (November 5, 2019): 326–40. http://dx.doi.org/10.1108/jhti-07-2018-0039.
Full textArkhipova, O. V., and A. L. Zelezinskii. "HOSPITALITY INDUSTRY CUSTOMER LOYALTY DRIVERS IN THE CRISIS ENVIRONMENT." ECONOMIC VECTOR 4, no. 23 (December 2020): 39–47. http://dx.doi.org/10.36807/2411-7269-2020-4-23-39-47.
Full textKuhn, Vitor Roslindo, Antônio Carlos Benetti, Sara Joana Gadotti dos Anjos, and Pablo Flores Limberger. "Food services and customer loyalty in the hospitality industry." Tourism & Management Studies 14, no. 2 (April 30, 2018): 26–35. http://dx.doi.org/10.18089/tms.2018.14203.
Full textVictorino, Liana, Rohit Verma, Gerhard Plaschka, and Chekitan Dev. "Service innovation and customer choices in the hospitality industry." Managing Service Quality: An International Journal 15, no. 6 (December 2005): 555–76. http://dx.doi.org/10.1108/09604520510634023.
Full textKao, Chiu-Ying, Sheng-Hshiung Tsaur, and Tsung-Chiung (Emily) Wu. "Organizational culture on customer delight in the hospitality industry." International Journal of Hospitality Management 56 (July 2016): 98–108. http://dx.doi.org/10.1016/j.ijhm.2016.05.001.
Full textW., G. "Human Relations for the Hospitality Industry." Cornell Hotel and Restaurant Administration Quarterly 32, no. 4 (December 1991): 87. http://dx.doi.org/10.1177/001088049103200423.
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