Books on the topic 'Hospitality industry – Customer services – Ethiopia'

P, Heaton Cherrill, ed. Managing the guest experience in hospitality. Albany, NY: Delmar/Thomson Learning, 2000.

Davidoff, Donald M. Contact: Customer service in the hospitality and tourism industry. Englewood Cliffs, N.J: Prentice Hall, 1994.

Wagen, Lynn Van der. Professional hospitality: Core competencies. 2nd ed. Frenchs Forest, N.S.W: Pearson Education Press Australia, 2003.

1948-, Roberts Phil, ed. Service that sells!: The art of profitable hospitality. Denver, Colo: Pencom Press, 1994.

Sturman, Michael C. (Michael Craig) and Heaton Cherrill P, eds. Managing quality service in hospitality: How organizations achieve excellence in the guest experience. Clifton Park, N.Y: Delmar, Cengage Learning, 2012.

Sullivan, Jim. Service that sells!: How to make big bucks in the restaurant, bar, and hotel business. Denver, Colo: Pencom Press, 1991.

Empowerment: HR strategies for service excellence. Oxford: Butterworth/Heinemann, 2001.

Ford, Robert, and Cherrill Heaton. Managing the Guest Experience in Hospitality. Cengage Delmar Learning, 1999.

Educational Foundation (National Restaurant Association), ed. NRAEF ManageFirst customer service: Competency guide. Upper Saddle River, N.J: Pearson, Prentice Hall, 2007.

Davidoff, Donald M. Contact: Customer Service In The Hospitality And Tourism Industry. Prentice Hall, 1993.

Davidoff, Donald M. Contact: Customer Service In The Hospitality And Tourism Industry. Prentice Hall, 1993.

Role of Service in the Tourism and Hospitality Industry. Taylor & Francis Group, 2015.

Guest Service In The Hospitality Industry. John Wiley & Sons, 2012.

Gaol, Ford Lumban, and Fonny Hutagalung. Role of Service in the Tourism and Hospitality Industry: Proceedings of the Annual International Conference on Management and Technology in Knowledge, Service, Tourism and Hospitality 2014 , Gran Melia, Jakarta, Indonesia, 23-24 August 2014. Taylor & Francis Group, 2015.

Gaol, Ford Lumban, and Fonny Hutagalung. Role of Service in the Tourism and Hospitality Industry: Proceedings of the Annual International Conference on Management and Technology in Knowledge, Service, Tourism and Hospitality 2014 , Gran Melia, Jakarta, Indonesia, 23-24 August 2014. Taylor & Francis Group, 2015.

Gaol, Ford Lumban, and Fonny Hutagalung. Role of Service in the Tourism and Hospitality Industry: Proceedings of the Annual International Conference on Management and Technology in Knowledge, Service, Tourism and Hospitality 2014 , Gran Melia, Jakarta, Indonesia, 23-24 August 2014. Taylor & Francis Group, 2015.

Gaol, Ford Lumban, and Fonny Hutagalung. Role of Service in the Tourism and Hospitality Industry: Proceedings of the Annual International Conference on Management and Technology in Knowledge, Service, Tourism and Hospitality 2014 , Gran Melia, Jakarta, Indonesia, 23-24 August 2014. Taylor & Francis Group, 2015.

Weber, Karl, and Jonathan M. Tisch. Chocolates on the Pillow Aren't Enough: Reinventing the Customer Experience. Wiley & Sons, Incorporated, John, 2009.

Chocolates on the Pillow Aren't Enough: Reinventing The Customer Experience. Wiley, 2007.

Now That's Service That Sells!: The Art Of Managing The Sizzle. Pencom International, 2004.

Educational Foundation Natl Restaurant Assocation Staff. Test Prep Managefirst Customer Service. Pearson Education, Limited, 2008.

Checking in: Hospitality-driven thinking, business, and you. 2018.

Educational Foundation (National Restaurant Association), ed. Nutrition: Competency guide. Upper Saddle River, N.J: Pearson/Prentice Hall, 2007.

ManageFirst: Customer Service w/ Answer Sheet. Pearson, 2012.

author, Briscoe Todd Dakotah, ed. How may we hate you?: Notes from the concierge desk. 2016.

ManageFirst: Hospitality and Restaurant Management w/ Answer Sheet. Pearson, 2012.

ManageFirst: Hospitality Human Resources Management & Supervision w/ Answer Sheet. Pearson, 2012.

Lashley, Conrad. Empowerment: HR Strategies for Service Excellence. Taylor & Francis Group, 2016.

NRA National Restaurant Assoc. Educational Foundation. NRAEF ManageFirst: Customer Service w/ On-line Testing Access Code Card (Nraef Managefirst). Prentice Hall, 2006.

Foundation, NRA National Restaurant Assoc Educational. NRAEF ManageFirst: Customer Service w/ On-line Testing Access Code Card (Nraef Managefirst). Prentice Hall, 2006.

NRAEF ManageFirst: Hospitality and Restaurant Management w/ On-line Testing Access Code Card (Mraef Managefirst). Prentice Hall, 2006.

NRA National Restaurant Assoc. Educational Foundation. NRAEF ManageFirst: Hospitality and Restaurant Management w/ On-line Testing Access Code Card (Mraef Managefirst). Prentice Hall, 2006.

ManageFirst: Nutrition w/ Answer Sheet. Pearson, 2012.

ManageFirst: Principles of Food and Beverage Management w/ Answer Sheet. Pearson, 2012.

Class Acts: Service and Inequality in Luxury Hotels. University of California Press, 2007.

Sherman, Rachel. Class Acts: Service and Inequality in Luxury Hotels. University of California Press, 2007.

Sherman, Rachel. Class Acts: Service and Inequality in Luxury Hotels. University of California Press, 2007.

Sherman, Rachel. Class Acts: Service and Inequality in Luxury Hotels. University of California Press, 2007.

NRA National Restaurant Assoc. Educational Foundation. NRAEF ManageFirst: Controling Foodservice Costs w/ On-line Testing Access Code (Nraef Managefirst). Prentice Hall, 2006.

NRA National Restaurant Assoc. Educational Foundation. NRAEF ManageFirst: Food Production w/ On-line Testing Access Code Card (Nraef Managefirst). Prentice Hall, 2006.

NRA National Restaurant Assoc. Educational Foundation. NRAEF ManageFirst: Nutrition w/ On-line Testing Access Code Card (Nraef Managefirst). Prentice Hall, 2006.

NRAEF ManageFirst: Menu Marketing and Management w/ On-line Testing Access Code Card (Nraef Managefirst). Prentice Hall, 2006.

Foundation, NRA National Restaurant Assoc Educational. NRAEF ManageFirst: Managerial Accounting w/ On-line Testing Access Code Card (Nraef Managefirst). Prentice Hall, 2006.

NRA National Restaurant Assoc. Educational Foundation. NRAEF ManageFirst: Managerial Accounting (NRAEF ManageFirst Program). Prentice Hall, 2006.

NRA National Restaurant Assoc. Educational Foundation. NRAEF ManageFirst: Menu Marketing and Management w/ On-line Testing Access Code Card (Nraef Managefirst). Prentice Hall, 2006.

NRA National Restaurant Assoc. Educational Foundation. NRAEF ManageFirst: Restaurant Marketing w/ On-line Testing Access Code Card (Nraef Managefirst). Prentice Hall, 2006.

NRA National Restaurant Assoc. Educational Foundation. NRAEF ManageFirst: Inventory and Purchasing w/ On-line Access Testing Code Card (Nraef Managefirst). Prentice Hall, 2006.

NRA National Restaurant Assoc. Educational Foundation. NRAEF ManageFirst: Controling Foodservice Costs w/ On-line Testing Access Code (Nraef Managefirst). Prentice Hall, 2006.

NRA National Restaurant Assoc. Educational Foundation. NRAEF ManageFirst: Human Resources Management and Supervision w/ On-line Testing Access Code Card (Nraef Managefirst). Prentice Hall, 2006.

Foundation, NRA National Restaurant Assoc Educational. NRAEF ManageFirst: Nutrition w/ On-line Testing Access Code Card (Nraef Managefirst). Prentice Hall, 2006.